IBM Tivoli OMNIbus and Network Manager V8.3 includes modification of IBM Tivoli Netcool/OMNIbus V7.3.1 and new release and repricing of IBM Tivoli Network Manager IP Edition V3.9

IBM United States Software Announcement 211-050
February 22, 2011


Table of contents
Overview Overview Publications Publications
Key prerequisites Key prerequisites Technical information Technical information
Planned availability date Planned availability date Ordering information Ordering information
Description Description Terms and conditions Terms and conditions
Product positioning Product positioning Prices Prices
Program number Program number Order now Order now


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At a glance
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IBM® Tivoli® OMNIbus and Network Manager V8.3 includes IBM Tivoli Netcool/OMNIbus™ V7.3.1 and IBM Tivoli Network Manager IP Edition V3.9 delivering significant potential benefits in the following areas:

  • Enhanced visualization that improves ease of use and faster time to value
  • Improvements in performance and scalability
  • Extended integration with Tivoli and third-party software
  • Has lower cost of ownership including easier deployment and monitoring improvements
  • Includes additional network technology support
For ordering, contact Your IBM representative or an IBM Business Partner.
For more information contact the Americas Call Centers at
800-IBM-CALL (426-2255).
 
Reference: SE001


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Overview
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IBM Tivoli OMNIbus and Network Manager is designed to provide a cost-effective Service Assurance solution for real-time network discovery, network monitoring, and event management of IT domains and next-generation network environments. The customizable web-based user interface, enabled through the Tivoli Integrated Portal infrastructure, allows you to achieve end-to-end visualization, navigation, security, and reporting (real time and historical) across Tivoli and third-party management tools.

Designed for use in both the smallest to some of the largest deployments, this fast-to-deploy solution offers around-the-clock event and network management with high automation to help you deliver continuous uptime of business, IT and network services.

IBM Tivoli OMNIbus and Network Manager V8.3 includes the new releases of IBM Tivoli Netcool/OMNIbus V7.3.1 and IBM Tivoli Network Manager IP Edition V3.9, which are also separately orderable products.

IBM Tivoli Netcool/OMNIbusV7.3.1 is designed to scale from the smallest to some of the largest, most complex environments, across business applications, virtualized servers, network devices and protocols, Internet protocols, and security and storage devices. Breadth of coverage, rapid deployment, ease of use, high resilience, and exceptional scalability and performance are just some of the reasons leading organizations worldwide are leveraging Tivoli Netcool/OMNIbus to manage some of the world's largest, most complex environments.

IBM Tivoli Network Manager IP Edition V3.9 helps an organization visualize and understand the layout of complex networks and the impact of events upon them. The root-cause analysis allows Network Operations Centers' (NOC) operators to work more efficiently by focusing time and attention on root-cause events and identifying symptom events that can be filtered into a separate view.

Tivoli Network Manager's network discovery and modeling capability can provide enterprises and service providers with the accurate real-time visibility of the network infrastructure that they need to effectively use this infrastructure - reducing operational expenditures, future capital expenditures, and maximizing revenues. Tivoli Network Manager provides detailed flexible inventory reporting and the network data required to help reconcile other systems you use to support your business.



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Key prerequisites
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Refer to the Hardware requirements and Software requirements section.



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Planned availability date
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IBM Tivoli OMNIbus and Network Manager V8.3

  • February 25, 2011: Electronic general availability
  • March 11, 2011: Media and physical general availability

IBM Tivoli Netcool/OMNIbus V7.3.1

  • February 25, 2011: Electronic general availability
  • March 11, 2011: Media and physical general availability

IBM Tivoli Network Manager IP Edition V3.9

  • February 25, 2011: Electronic general availability
  • March 11, 2011: Media and physical general availability


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Description
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IBM Tivoli OMNIbus and Network Manager V8.3

IBM Tivoli OMNIbus and Network Manager V8.3 includes the new release of IBM Tivoli Netcool/OMNIbus V7.3.1 and IBM Tivoli Network Manager IP Edition V3.9.

The profitability of most organizations depends largely upon their ability to deliver application and network-based services to customers and end users in a cost-effective manner. From fixed and mobile telecommunications services to online trading and web banking, the reliability and performance of application and network-based services are intrinsically tied to an organization's success and bottom line.

IBM Tivoli OMNIbus and Network Manager V8.3 delivers real-time, centralized event monitoring of complex networks and IT domains providing out-of-the-box consolidation of events from a broad range of event sources, and addresses the issue of correlating large numbers of events using de-duplication, filtering, and state-based correlation techniques. Integration with the capabilities provided by the broader IBM Service Management portfolio further enriches this core technology through:

  • Business service management.
  • Event enrichment through real-time integration with corporate business data (IBM Tivoli Netcool/Impact).
  • Application topology and dependency (IBM Tivoli Application Dependency Discovery Manager).
  • System and application monitoring to extend the consolidation of distributed system events (IBM Tivoli Monitoring).
  • System z® to capture events from the mainframe environment (IBM Tivoli OMEGAMON® XE).
  • Application and transaction performance monitoring by IBM Tivoli Composite Application Manager to provide consolidated views of composite distributed application events.
  • Integration with the IBM Tivoli Enterprise Console® (TEC) event sources.
  • Network, application, and service topology-based correlation that allows the identification of root-cause and symptom events using downstream, connected, and containment-based relationships for events on both element and links. This is supported by automatic discovery of elements and relationships, and a generalized modeling capability in the Change and Configuration Management Database (CCMDB).
  • Causal relationship correlation based upon rules or models leveraging domain expertise.
  • Security information and event management, which requires specialized and dedicated techniques (IBM Tivoli Security Operations Manager).
  • Trouble ticketing integration with IBM Tivoli Service Request Manager.
  • Event archive and reporting with integration to IBM Tivoli Data Warehouse and IBM Tivoli Common Reporting.

This integrated approach provides an extensible event management solution (Tivoli Netcool/OMNIbus), along with modular best-of-breed management capabilities to more effectively balance your immediate, specialized correlation requirements with your strategic, long-term objective of increasing sophistication across the range of event management and operational management processes.

In addition to the breadth and flexibility offered via Tivoli integration, Tivoli Netcool/OMNIbus software's third-party integration support has never been broader. It features:

  • Continued expansion of the third-party applications, systems, and network equipment that can be monitored via the Tivoli OMNIbus and Network Manager probes
  • Continued expansion of integrations with third-party systems through Tivoli Netcool/OMNIbus gateways that allows other operations management products to benefit from the event correlation and analysis provided in the Tivoli event correlation and analysis suite

Use highly scalable fault processing to manage complex, dispersed environments

Tivoli Netcool/OMNIbus is designed to scale from small environments up to those of some of the largest organizations. The software can be deployed in a distributed, parallel, or hierarchical fashion to support complex operations environments that span diverse geographic boundaries. Since it couples scalability with a flexible architecture, the software can deliver robust event management to support environments of virtually any size.

Tivoli Netcool/OMNIbus provides consolidated management across multiple silos to help organizations improve the end-to-end availability of their application and network-based services. When the software detects faults, the faults are processed in the ObjectServer, a high-speed, in-memory database that collects events from across the infrastructure in real time.

Tivoli Netcool/OMNIbus then eliminates duplicate events and filters events through an advanced problem escalation engine. The software enables your staff to hone in on the most critical problems and even automate the isolation and resolution of those problems.

Automate problem resolution

Typically, operators diagnose and resolve one alarm at a time leaving several other alarms sitting in the queue for lengthy periods. Tivoli Netcool/OMNIbus helps organizations improve the efficiency of their problem resolution efforts by providing an advanced capability for automating corrective actions to common problems. By allowing operators to run automated resolution scripts against recurring, predictable problems, your organization can more rapidly resolve routine issues and help minimize manual intervention.

Tivoli Network Manager IP Edition helps an organization visualize and understand the layout of complex networks and the impact of events upon them. The root-cause analysis allows Network Operations Centers' (NOC) operators to work more efficiently by focusing time and attention on root-cause events and identifying symptom events that can be filtered into a separate view.

Tivoli Network Manager IP Edition V3.9 is uniquely positioned in the market place due to the following differentiators:

  • Rapid time to value
  • Breadth of new technology protocols and network device coverage
  • Performance and scalability
  • Flexibility to evolve with your network and meet your changing business needs
  • Out-of-the-box integration with Netcool/OMNIbus and other Tivoli products

Streamline network operations

Tivoli Network Manager helps network management staff visualize and understand the layout of complex networks and the impact of network events and failures upon them.

Tivoli Network Manager's topology-based event correlation and root-cause analytics allows NOC operators to work more efficiently by focusing time and attention on root-cause events and identifying symptom events that can be filtered into a separate view. This dramatically reduces the time needed to heal the network and ensures that customer-facing network operations staff has meaningful, contextual information at their fingertips. This helps NOC operations meet their customers highest service expectations.

Tivoli Network Manager's advanced network discovery and visualization capabilities mean that NOC operators are also provided with the ability to view the network infrastructure and associated events that are critical to specific customer services.

Manage a broad range of application and network-based services and supporting infrastructure

Use Tivoli Netcool® Probes to actively collect business and technology events from more than 1,000 sources in real time. These lightweight agents and applications look for events and traps, and monitor network devices across the business.

The probes deliver data to the ObjectServer for collection, filtering, and storage, where your staff can view and manipulate the information and then take meaningful action. Your organization can create customized filters to view data by severity, device, service, geography, or other criteria you define.

In addition to the Netcool Probes, you can deploy the separately licensed Tivoli Monitoring family, that integrates with Tivoli Netcool/OMNIbus, to proactively measure user experiences and performance across applications and generate alarms based on thresholds you establish.

Tivoli Network Manager provides the user with the capability to automatically discover network devices and their connectivity. This auto-discovery capability generates a topology model that can be:

  • Displayed using the web-based topology visualization tool
  • Used to target network monitoring systems to identify network events
  • Used to correlate disparate network events using the Network Manager IP Root Cause Analysis Engine
  • Used to provide an accurate list of network assets to network-inventory systems

Tivoli Network Manager's auto-discovery process constructs a network connectivity model, which is kept up to date by periodic rediscovery (including event driven "partial rediscovery"). This automated network discovery process is highly configurable and extensible. It operates by detecting the existence of a device on the network and querying the device for inventory and connectivity information, which is subsequently processed or "stitched" together to generate a connectivity or topology model. Tivoli Network Manager includes a library of device integration modules to support all major equipment providers using SNMP, telnet, SSH, and via Element Management System integrations.

Examples of devices, systems, and applications include but are not limited to:

  • Network infrastructure - Layer 1, 2, and 3 network routers and switches, such as multiprotocol label switching (MPLS), virtual private network (VPN), asynchronous transfer mode (ATM), frame relay, synchronous optical network (SONET), Voice over IP (VoIP), legacy Private Branch Exchange (PBX) based services, and Network Subscriber Units, and other end-user equipment including VoIP telephones, DSL modems, and cable modems.
  • Applications - IBM Lotus Notes® and IBM Lotus® Domino®, IBM WebSphere® software, Sybase, SAP, Microsoft® Active Directory, IIS, Exchange and SQL Server, BEA WebLogic, Apache, Oracle, and many more.
  • Infrastructure services and protocols - HTTP/HTTPS, Domain Name Service (DNS), Dynamic Host Configuration Protocol (DHCP), Lightweight Directory Access Protocol (LDAP), Simple Mail Transfer Protocol (SMTP), Post Office Protocol 3 (POP3), Internet Message Access Protocol 4 (IMAP4), Radius, and File Transfer Protocol (FTP).
  • Wireless infrastructure - Nokia, Nortel, Class 5 voice switches, Private Automatic Branch Exchange (PABX) voice switches, Signaling System 7 (SS7 or C7), Radio Access Network devices, network transport, multiservice components, and optical equipment.
  • User transactions - Recording, playback, and performance testing of transactions for user-facing applications such as Java™ applets, and Flash and native Microsoft Windows® client applications.
  • Security - VPNs, firewalls, antivirus programs, authorization programs, and intrusion detection systems (IDS).
  • Systems - Availability, CPU, log files, memory, disk, application flow, security, and client and server response time. Extend the value of existing enterprise management tools and operations support systems.
  • Peripheral equipment and business infrastructure assets including point-of-sale terminals, printers, building management systems, production and other equipment monitored by sensor or telemetry devices.

Tivoli Netcool/OMNIbus can serve as a manager of managers that leverages your existing investments in management systems such as HP Network Node Manager, CA Spectrum, Microsoft System Center for Operations, and many others. By enabling organizations to manage data from multiple tools under a single console, Tivoli Netcool/OMNIbus can help improve the effectiveness of the entire enterprise operations environment.

For service providers, Tivoli Netcool/OMNIbus provides integration with operations support systems (OSS) such as inventory, provisioning, and billing tools. Consequently, the software can help support enhanced Telecom Operations Map (eTOM) initiatives.

Tivoli Netcool/OMNIbus also integrates with help desk and customer relationship management (CRM) applications such as Tivoli Service Request Manager, HP ServiceCenter, and BMC Remedy. It can automatically open trouble tickets and help enable help desk personnel to proactively manage problems by displaying effects of problems on customers and services.

End-to-end real-time infrastructure visibility

Gain real-time management views across your organization by assimilating data from applications and the operations environment into service views by using the Event Management Desktop, formerly known as Tivoli Netcool/Webtop. This web-enabled interface allows monitoring and viewing of high volumes of management data from the ObjectServer. The Event Management Desktop provides your executives, line-of-business managers, operations personnel, and customers with real-time, customizable views of faults, services, and key performance indicators.

Accessible from any Java-enabled web browser, the Event Management Desktop provides operations staff and executives with anytime, anywhere access to service status and actionable information. Highly customizable dashboards offer an array of images, graphical maps, charts, tables, and event lists that can be tailored according to your requirements, showing the big picture of a service or the specific devices that may be causing a problem.

IBM Tivoli Network Manager's Network Management desktop compliments the Event Management Desktop helping network management staff visualize and understand the layout of complex networks and the impact of network events and failures upon them. It includes technology specific network topology maps, network configuration visualization, and ad-hoc SNMP diagnostic tooling. Operators can drill down on specific problems in the event console to locate the alarmed device in the network, perform diagnostics on the problem, and speed mean-time-to-repair.

Integrate real-time information with historical reporting

Understanding the behavior of applications, services, processes, key performance indicators, and other relevant data is critical to effective decision making. Tivoli OMNIbus and Network Manager includes out-of-the-box reporting capabilities to help organizations gain intelligence about developing trends and to identify potential hot spots for proactive intervention before larger problems occur. Tivoli OMNIbus and Network Manager also provides detailed flexible reporting on the network's configuration and connectivity, allowing organizations to use this real-time data to reconcile other systems you use to support your business.

About Tivoli software

The IBM Tivoli software portfolio is used by many of the world's leading enterprises, service providers, and government organizations for its ability to consolidate and manage events across some of the largest, most complex, heterogeneous environments. The Tivoli software portfolio offers broad collection, consolidation, and correlation capabilities to help organizations rapidly identify and resolve problems and improve operational efficiency. By combining real-time service modeling and impact analysis capabilities with scalable fault management, the Tivoli Netcool software portfolio helps organizations to manage more effectively the availability, performance, and security of business applications and services.

Tivoli software from IBM helps organizations more efficiently and effectively manage information technology (IT) resources, tasks, and processes to help meet ever-shifting business requirements, and deliver more flexible and responsive IT service management while helping to reduce costs. The Tivoli portfolio has a wide range of software for security, compliance, storage, performance, availability, configuration, operations, and IT lifecycle management, and is backed by world-class IBM services, support, and research.

Accessibility by people with disabilities

A U.S. Section 508 Voluntary Product Accessibility Template (VPAT) containing details on accessibility compliance can be requested at

http://www.ibm.com/able/product_accessibility/index.html


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Product positioning
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IBM Tivoli OMNIbus and Network Manager delivers both event and network management in a single offering. It gives you the opportunity to capitalize on the tight integration between IBM Tivoli Netcool/OMNIbus and IBM Tivoli Network Manager IP Edition. These two products, also orderable separately, provide unrivalled visibility and control of the managed domain and as a joint offering provide the depth and breadth of management capability required regardless of size.

IBM Tivoli Netcool/OMNIbus delivers real-time, centralized event management including coverage of the complex networks and IT domains providing advanced correlation and consolidation of events from a broad range of event sources helping improve efficiency and reduce costs.

IBM Tivoli Network Manager IP Edition allows an organization to visualize and understand the layout of complex networks and the impact of events upon them. The root-cause analysis identifies and filters symptom events allowing NOC operators to work more efficiently by focusing time and attention on root-cause events.



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Program number
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Program               Program
number        VRM     name

5724-W11      8.3.0   IBM Tivoli OMNIbus and Network Manager
5724-S44      7.3.1   IBM Tivoli Netcool/OMNIbus
5724-S45      3.9.0   IBM Tivoli Network Manager IP Edition


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Education support
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Comprehensive education for IBM Tivoli products is offered through Worldwide Tivoli Education Delivery Services. A wide range of training options are available, including classes led by instructors, learning on demand, on-site training, and blended learning solutions.

For additional information, visit

http://www-306.ibm.com/software/tivoli/education/


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Offering Information
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Product information is available via the Offering Information website

http://www.ibm.com/common/ssi

Also, visit the Passport Advantage® website

http://www.ibm.com/software/passportadvantage


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Publications
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The Quick Start guide in English, French, and Chinese (Simplified) is available on separate CD with this program.

The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided. Payment options for orders are via credit card (in the U.S.) or customer number for 20 countries. A large number of publications are available online in various file formats, and they can all be downloaded by all countries, free of charge.



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Technical information
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Specified operating environment

Hardware requirements

IBM Tivoli Netcool/OMNIbus V7.3.1 specified operating environment

Tivoli Netcool/OMNIbus runs on hardware capable of supporting the software listed in the Software requirements section. A full installation of Tivoli Netcool/OMNIbus V7.3.1 requires a minimum of 500 MB of available disk space, and a minimum of 500 MB of system memory. The memory resident ObjectServer database benefits from fewer fast processors rather than server architectures with many slower cores.

IBM Tivoli Network Manager IP Edition V3.9 specified operating environment

Hardware requirements vary according to the size and composition of your network and the features of Tivoli Network Manager you want to use. The following topics describe the hardware requirements that your servers must meet before you can install Tivoli Network Manager.

Requirements for the core components

Tivoli Network Manager IP Edition V3.9 runs on hardware capable of supporting the software listed in the Software requirements section. A full installation of Tivoli Network Manager IP Edition V3.9 requires a minimum of 10 GB of available disk space and a minimum of 4 GB of system memory.

Tivoli Integrated Portal (TIP) (User Console) server requirements

The server on which you install the TIP must meet several requirements. The option in the installation wizard to install TIP also installs other components and is labeled User Console. The server must meet the following requirements:

  • 500 MB hard disk space (At least 2 GB additional disk space is recommended.)
  • 1 GB system memory (At least 2 GB additional system memory is recommended.)
  • CD-ROM drive

Disk space for events and interfaces

You must calculate and allow for the additional disk space for the number of events and interfaces on your installation. The additional hardware requirements for Tivoli Network Manager are as follows:

  • 4 KB of disk space for each expected event, per day of storage required
  • 4 KB of disk space for each interface or port on a managed device

For example, if you expect 3,000 events each day and require them to be stored for 30 days, you require: 3,000 * 30 * 4 KB = 360 MB.

The total disk space required is therefore: 512 MB + 512 MB cache + 360 MB + (4 KB * ports).

Bandwidth requirements for discovery

Network discovery operations require a minimum of broadband connection speed. Do not attempt discoveries over dial-up connection speeds. If the connection speed is not sufficient, packets might be lost due to the amount of SNMP traffic that is generated by the default discovery and monitoring operations.

Discovery memory requirements

The discovery engine, the ncp_disco process, is the Tivoli Network Manager process that uses most memory. Make sure that you meet the memory requirements for your operating system. All Tivoli Network Manager processes, including the ncp_disco process, are 32-bit processes and, therefore, have access to up to 4 GB of memory.

On the AIX® platform, Tivoli Network Manager processes can automatically access up to 2 GB of memory on an AIX 32-bit kernel and up to 3.25 GB of memory on an AIX 64-bit kernel.

Software requirements

Note: The supported operating systems, browsers, and JRE versions for these products are reviewed and updated at regular intervals. The Tivoli Platform and Database Support Matrix, containing the latest information, is published with monthly updates at

http://www-01.ibm.com/support/docview.wss?rs=203&uid=swg21067036

IBM Tivoli Netcool/OMNIbus V7.3.1 specified operating environment

Tivoli Netcool/OMNIbus platform support:

Operating system                            Server and Client

AIX V6.1                                    System i®, System p
                                            (includes support for
                                            LPAR)
AIX V7.1                                    System i, System p
                                            (includes support for
                                            LPAR)
HP-UX 11i v2                                PA-RISC and Itanium
HP-UX 11i v3                                PA-RISC and Itanium
Red Hat Enterprise Linux® (RHEL) 5.0         x86-32
Red Hat Enterprise Linux (RHEL) 5.0         x86-64
Red Hat Enterprise Linux (RHEL) 5.0         s390x
Red Hat Enterprise Linux (RHEL) 6.0         x86-32
Red Hat Enterprise Linux (RHEL) 6.0         x86-64
Red Hat Enterprise Linux (RHEL) 6.0         s390x
SUSE Linux Enterprise Desktop (SLED) 10.0   x86-32
SUSE Linux Enterprise Desktop (SLED) 10.0   x86-64
Solaris 10 SPARC                            (includes support for
                                            SPARC zones)
SUSE Linux Enterprise Server (SLES) 10.0    x86-32
SUSE Linux Enterprise Server (SLES) 10.0    x86-64
SUSE Linux Enterprise Server (SLES) 10.0    s390x
SUSE Linux Enterprise Server (SLES) 11.0    x86-32
SUSE Linux Enterprise Server (SLES) 11.0    x86-64
SUSE Linux Enterprise Server (SLES) 11.0    s390x
Windows Server 2008 (R1) Enterprise Edition x86-32
Windows Server 2008 (R1) Enterprise Edition x86-64
Windows Server 2008 (R1) Standard Edition   x86-32
Windows Server 2008 (R1) Standard Edition   x86-64
Windows Server 2008 (R2) Enterprise Edition x86-32
Windows Server 2008 (R2) Enterprise Edition x86-64
Windows Server 2008 (R2) Standard Edition   x86-32
Windows Server 2008 (R2) Standard Edition   x86-64

Tivoli Netcool/OMNIbus virtual machine support:

Operating system                            Server and Client

VMWare ESX Server 3.5                       x86-32
VMWare ESX Server 3.5                       x86-64
VMWare ESX Server 4.0                       x86-32
VMWare ESX Server 4.0                       x86-64
KVM 2.6                                     x86-32
KVM 2.6                                     x86-64

Tivoli Netcool/OMNIbus Client only platform support:

Operating system                            Client

Red Hat Desktop 5.0                         x86-32
Red Hat Desktop 5.0                         x86-64
Red Hat Desktop 6.0                         x86-32
Red Hat Desktop 6.0                         x86-64
SUSE 10 - SLED 10                           X86-32
SUSE 10 - SLED 10                           X86-64
SUSE 11 - SLED 11                           X86-32
SUSE 11 - SLED 11                           X86-64
Windows Vista Enterprise with FDCC          x86-32
Windows Vista                               x86-64
Windows 7 Enterprise with FDCC              x86-32
Windows 7 Enterprise                        x86-64

Java Runtime Environment (JRE) specifications

IBM Tivoli Netcool/OMNIbus V7.3.1 requires JRE V6.0 and is shipped as part of Tivoli Netcool/OMNIbus. All OMNIbus Java components use IBM JRE V1.6 and this JRE is included in the installation program.

IBM Tivoli Network Manager IP Edition V3.9

Tivoli Network Manager IP Edition V3.9 is supported on various versions of UNIX® and Windows, and requires that the operating system be patched to the latest patch levels.

Tivoli Network Manager IP Edition V3.9 supports the following operating systems.

Tivoli Network Manager IP Edition platform support:

Operating system                            Server and Client

Red Hat Enterprise Linux (RHEL) 5.0         x86-32
Red Hat Enterprise Linux (RHEL) 5.0         x86-64
Red Hat Enterprise Linux (RHEL) 5.0         zSeries/System z
SUSE Linux Enterprise Server (SLES) 10.0    x86-32
SUSE Linux Enterprise Server (SLES) 10.0    x86-64
SUSE Linux Enterprise Server (SLES) 10.0    zSeries/System z
SUSE Linux Enterprise Server (SLES) 11.0    x86-32
SUSE Linux Enterprise Server (SLES) 11.0    x86-64
SUSE Linux Enterprise Server (SLES) 11.0    zSeries/System z
Windows Server 2008 (R1) Enterprise Edition x86-32
Windows Server 2008 (R1) Enterprise Edition x86-64
Windows Server 2008 (R1) Standard Edition   x86-32
Windows Server 2008 (R1) Standard Edition   x86-64
Windows Server 2008 (R2) Enterprise Edition x86-64
Windows Server 2008 (R2) Standard Edition   x86-64
Windows Server 2008 (R2) Datacenter Edition x86-64
Solaris 10                                  SPARC
Solaris 10                                  SPARC zones
VMWare ESX Server 3.5                       x86-32
VMWare ESX Server 3.5                       x86-64

Tivoli Network Manager IP Edition virtual machine support:

Operating system                            Server only

AIX V6.1                                     System i, System p
AIX V7.1                                     System i, System p

Tivoli Network Manager IP Edition Client only platform support:

Operating system                            Client only

SUSE Linux Enterprise Desktop (SLED) 11.0   x86-64
Windows Vista Enterprise with FDCC          x86-32
Windows Vista                               x86-64
Windows 7 Enterprise with FDCC              x86-32
Windows 7 Enterprise                        x86-64

Supported browsers for web applications

To use the web applications, make sure that you use one of the supported web browsers. The following table describes the supported web browsers and the Java Virtual Machine (JVM) versions for each client operating system: *

* Supported browsers for the installer launchpad

To run the installer launchpad, you must have a supported browser installed.

List of supported browsers

The supported browsers for the installer launchpad are described in the following table:

Web browser             Client                   JVM

Internet Explorer 7.0   All supported client     IBM V1.6, Sun 1.6
                         OS versions
Internet Explorer 8.0   All supported client     IBM V1.6, Sun 1.6
                         OS versions
Mozilla Firefox 3.6     All supported client     IBM V1.6 (not on
                         OS versions             Solaris), Sun 1.6

The program's specifications and specified operating environment information may be found in documentation accompanying the program, if available, such as a readme file, or other information published by IBM, such as an announcement letter. Documentation and other program content may be supplied only in the English language.

Planning information

Installability

Software Subscription and Support (also referred to as Software Maintenance) is included with licenses purchased through Passport Advantage and Passport Advantage Express. Product upgrades and technical support are provided by the Software Subscription and Support (Software Maintenance) offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software, and technical support provides voice and electronic access to IBM support organizations, worldwide.

IBM includes one year of Software Subscription and Support (also referred to as Software Maintenance) with each program license acquired. The initial period of Software Subscription and Support (Software Maintenance) can be extended by the purchase of a renewal option, if available.

Packaging

IBM Tivoli OMNIbus and Network Manager is distributed with:

IBM Tivoli Netcool/OMNIbus is distributed with:

  • DVDs and CDs
  • Publications (refer to the Publications section)

IBM Tivoli Network Manager IP Edition is distributed with:

This program, when downloaded from a wbsite, contains the applicable IBM license agreement and License Information, if appropriate, and will be presented for acceptance at the time of installation of the program. For future reference, the license and License Information will be stored in a directory such as LICENSE.TXT.

Security, auditability, and control

IBM Tivoli OMNIbus and Network Manager uses the security and auditability features of the operating system software.

IBM Tivoli Netcool/OMNIbus uses the security and auditability features of the operating system software.

IBM Tivoli Network Manager IP Edition uses the security and auditability features of the operating system software. The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.



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Software Services
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IBM Software Services has the breadth, depth, and reach to manage your services needs. You can leverage the deep technical skills of our lab-based, software services team and the business consulting, project management, and infrastructure expertise of our IBM Global Services team. Also, we extend our IBM Software Services reach through IBM Business Partners to provide an extensive portfolio of capabilities. Together, we provide the global reach, intellectual capital, industry insight, and technology leadership to support a wide range of critical business needs.

To learn more about IBM Software Services or to contact a Software Services Sales Specialist, visit

http://www.ibm.com/software/sw-services/


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Licensing metric definitions and pricing examples
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Licensing metric definitions

Install

Install is a unit of measure by which the program can be licensed. An install is an installed copy of the program on a physical or virtual disk made available to be executed on a computer. Licensee must obtain an entitlement for each install of the program.

Millions of Service Units (MSU) per hour

An MSU is defined as millions of Central Processing Unit (CPU) service units per hour; the measure of capacity used to describe the computing power of the hardware processors on which S/390® or System z software runs. Processor MSU values are determined by the hardware vendor, IBM, or Software Compatible Vendors (SCVs).

Resource Value Unit (RVU)

RVU is a unit of measure by which the program can be licensed. RVU Proofs of Entitlement (PoEs) are based on the number of units of a specific resource used or managed by the program. Licensee must obtain sufficient entitlements for the number of RVUs required for licensee's environment for the specific resources as specified in the table below. RVU entitlements are specific to the program and the type of resource and may not be exchanged, interchanged, or aggregated with RVU entitlements of another program or resource.

Instead of the entitlements required for the resources used by the program directly, licensee must obtain entitlements for this program sufficient to cover the resources managed by the program.

Standby or backup systems

For programs running or resident on backup machines, IBM defines three types of situations: cold, warm, and hot. In cold and warm situations, a separate entitlement for the copy on the backup machine is normally not required and typically no additional charge applies. In a hot backup situation, the customer needs to acquire other license or entitlements sufficient for that server. All programs running in backup mode must be solely under the customer's control, even if running at another enterprise's location.

As a practice, the following are definitions and allowable actions concerning the copy of the program used for backup purposes.

Cold: A copy of the program may reside, for backup purposes, on a machine as long as the program is not started. There is no additional charge for this copy.

Warm: A copy of the program may reside for backup purposes on a machine and is started, but is idling, and is not doing any work of any kind. There is no additional charge for this copy.

Hot: A copy of the program may reside for backup purposes on a machine, is started, and is doing work. The customer must acquire a license or entitlements for this copy and there will generally be an additional charge.

Doing work includes, for example, production, development, program maintenance, and testing. It also could include other activities such as mirroring of transactions, updating of files, synchronization of programs, data or other resources (for example, active linking with another machine, program, database or other resource, and so on), or any activity or configurations that would allow an active hot switch or other synchronized switch over between programs, databases, or other resources to occur.

In the case of a program or system configuration that is designed to support a high availability environment by using various techniques (for example, duplexing, mirroring of files, or transactions, maintaining a heartbeat, active linking with another machine, program, database, or other resource), the program is considered to be doing work in the hot situation and a license or entitlement must be purchased.

Product and licensing websites

A complete list of IBM Tivoli products is available at

http://www.ibm.com/software/tivoli

IBM Tivoli product licensing documents are available at

http://www.ibm.com/software/tivoli/products/licensing.html

Passport Advantage

Through the Passport Advantage Agreement, you may receive discounted pricing based on their total volume of eligible products, across all IBM brands, acquired worldwide. The volume is measured by determining the total Passport Advantage points value of the applicable acquisitions. Passport Advantage points are only used for calculating the Entitled Passport Advantage discount.

To determine the required IBM Tivoli product configuration under Passport Advantage, the IBM Tivoli Enhanced Value-Based Pricing Model applies. The customer's environment is evaluated on a per-product basis.

Use the following two-step process to determine the total Passport Advantage points value:

  1. Analyze your environment to determine the number of charge units for a product. The quantity of each product's part numbers to be ordered is determined by that analysis.
  2. Order the Passport Advantage part numbers. A Passport Advantage point value, which is the same worldwide for a specific part number regardless of where the order is placed, is assigned to each IBM Tivoli product part number. The Passport Advantage point value for the applicable part number, multiplied by the quantity for that part number, will determine the Passport Advantage points for that IBM Tivoli product part number. The sum of these Passport Advantage points determines the Passport Advantage point value of the applicable IBM Tivoli product authorizations which then may be aggregated with the point value of other applicable Passport Advantage product acquisitions to determine the total Passport Advantage points value.

The discounted pricing available through Passport Advantage is expressed in the form of Suggested Volume Prices (SVPs), which vary depending on the SVP level. Each SVP level is assigned a minimum total Passport Advantage point value, which must be achieved, in order to qualify for that SVP level.

Media packs and documentation packs do not carry Passport Advantage points and are not eligible for SVP discounting.

For additional information on Passport Advantage, refer to the following

http://www.ibm.com/software/passportadvantage

The following Passport Advantage part number categories may be orderable:

  • License and Software Maintenance 12 Months - This is the product authorization with maintenance to the first anniversary date.
  • Annual Software Maintenance Renewal - This is the maintenance renewal for one anniversary that applies when a customer renews their existing coverage period prior to the anniversary date at which it expires.
  • Software Maintenance Reinstatement 12 months - This is for customers who have allowed their Software Maintenance to expire, and later wish to reinstate their Software Maintenance.
  • Media packs - These are the physical media, such as CD-ROMs, that deliver the product's code.
  • Documentation packs - These contain printed documentation such as the User's Guide and Release Notes.

Pricing information

IBM Tivoli OMNIbus and Network Manager pricing information

IBM Tivoli OMNIbus and Network Manager is priced using the following chargeable components and metrics:

  • Base per install - Each running instance of the program's ObjectServer database is considered an installed copy of a base install.
  • Resource Value Unit (RVU) per tier - The unit of measure for this program is per tier described below:
    • Where resources counted are devices:
      • Network Device Tier
      • Event Device Tier
      • Entry Tier
    • Where resources counted are basic devices:
      • Event Basic Device Tier
      • Network Basic Device Tier
    • Where resources counted are element management systems (EMS):
      • Event EMS Tier
    • Where resources counted are Q3 EMS:
      • Event Q3 EMS Tier

Network Device Tier - A device in the context of the Network Device Tier is an element that has the capability to initiate a notification or respond to a request for notification. Examples include, but are not limited to, routers and switches.

Event Device Tier and Event Tier - A device in the context of the Event Device Tier and Event Tier is an element that has the capability to initiate a notification or respond to a request for notification. Examples include, but are not limited to, servers, routers, and switches.

The Entry Tier provides event and network management for a device. Licensee may purchase RVUs to entitle management of a maximum of 1,000 devices at the Entry Tier.

Event Basic Device Tier and Network Basic Device Tier - A Basic Device in the context of the Event Basic Device Tier and the Network Basic Device Tier is a resource with limited computing power, equipment monitored by a special purpose sensor or telemetry device, or Network Subscriber Unit (NSU). Examples include, but are not limited to, point-of-sale terminals, printers, VoIP telephones, DSL modems, cable modems, and assets such as production equipment, facilities-related items, and transportation-related items.

Event EMS Tier - An EMS in the context of the Event EMS Tier is an instance of an EMS provided by a non-IBM software vendor or network equipment provider that provides unified fault configuration, accounting performance, or security management of one or more physical devices. Other resources counted at the EMS Tier include mainframe systems (which are measured per 400 MSUs), IBM Tivoli Monitoring when use of Tivoli Monitoring is restricted to the forwarding of situation events relating only to performance data (broader usage of Tivoli Monitoring requires device pricing), and Microsoft System Center Operations Manager.

Event Q3 EMS Tier - A Q3 EMS in the context of the Event Q3 EMS Tier is an instance of an EMS which is interfaced via the Q3 protocol.

IBM Tivoli OMNIbus and Network Manager RVU conversion list

To determine the number of RVUs for each tier applicable to licensee's use of the programs, multiply the number of resources for that tier by the applicable RVU factors determined from the following list and sum the results:

  • From 1 to 100 resources, RVUs per resource = 1 RVU for a maximum of 100 RVUs at this level (cumulative RVUs of 100)
  • From 101 to 250 resources, RVUs per resource = .9 RVU for a maximum of 135 RVUs at this level (cumulative RVUs of 235)
  • From 251 to 500 resources, RVUs per resource = .8 RVU for a maximum of 200 RVUs at this level (cumulative RVUs of 435)
  • From 501 to 750 resources, RVUs per resource = .6 RVU for a maximum of 150 RVUs at this level (cumulative RVUs of 585)
  • From 751 to 1,250 resources, RVUs per resource = .5 RVU for a maximum of 250 RVUs at this level (cumulative RVUs of 835)
  • From 1,251 to 2,000 resources, RVUs per resource = .4 RVU for a maximum of 300 RVUs at this level (cumulative RVUs of 1135)
  • For more than 2,000 resources, RVUs per resource = .3 RVUs

For the purpose of resource based licensing, licensee must obtain entitlements within the applicable tier for each resource managed by the program, regardless of any intermediate consolidation application. For example, where the consolidation application is used for the consolidation of multiple device or basic device resources, entitlement is required for each managed device or basic device that has been consolidated.

The following components of Tivoli Netcool/OMNIbus are not priced and unlimited instances of these are included in each Tivoli Netcool OMNIbus and Network Manager entitlement:

Tivoli Netcool/OMNIbus Object Server to Object Server Gateways
Tivoli Netcool/OMNIbus Probe Consolidation Server
Tivoli Netcool/OMNIbus Firewall Bridge
Tivoli Netcool/OMNIbus Administrator GUI
Tivoli Netcool/OMNIbus Process Agent
Integration to IBM Tivoli Service Request Manager
Integration to the IBM Tivoli Data Warehouse
Netcool utility functions
IBM Tivoli Netcool/OMNIbus pricing information

IBM Tivoli Netcool/OMNIbus is priced using the following chargeable components and metrics:

  • Base per install - Each running instance of the program's ObjectServer database is considered an installed copy of a base install.
  • Resource Value Unit (RVU) per tier - The unit of measure for this program is per tier described below:
    • Where resources counted are devices:
      • Event Device Tier
    • Where resources counted are Basic Devices:
      • Event Basic Device Tier
    • Where resources counted are EMS:
      • Event EMS Tier
    • Where resources counted are Q3 EMS:
      • Event Q3 EMS Tier

Event Device Tier - A device in the context of the Event Device Tier is an element that has the capability to initiate a notification or respond to a request for notification. Examples include, but are not limited to, servers, routers, and switches.

Event Basic Device Tier - A Basic Device in the context of the Event Basic Device Tier is a resource with limited computing power, equipment monitored by a special purpose sensor or telemetry device, or NSU. Examples include, but are not limited to, point-of-sale terminals, printers, VoIP telephones, DSL modems, cable modems, and assets such as production equipment, facilities-related items, and transportation-related items.

Event EMS Tier - An EMS in the context of the Event EMS Tier is an instance of an EMS provided by a non-IBM software vendor or network equipment provider that provides unified fault configuration, accounting performance, or security management of one or more physical devices. Other resources counted at the EMS Tier include mainframe systems (which are measured per 400 MSUs), IBM Tivoli Monitoring when use of Tivoli Monitoring is restricted to the forwarding of situation events relating only to performance data (broader usage of Tivoli Monitoring requires device pricing), and Microsoft SCOM.

Event Q3 EMS Tier - A Q3 EMS in the context of the Event Q3 EMS Tier is an instance of an EMS which is interfaced via the Q3 protocol.

IBM Tivoli Netcool/OMNIbus RVU conversion list

To determine the number of RVUs for each tier applicable to licensee's use of the programs, multiply the number of resources for that tier by the applicable RVU factors determined from the following list and sum the results:

  • From 1 to 100 resources, RVUs per resource = 1 RVU for a maximum of 100 RVUs at this level (cumulative RVUs of 100)
  • From 101 to 250 resources, RVUs per resource = .9 RVU for a maximum of 135 RVUs at this level (cumulative RVUs of 235)
  • From 251 to 500 resources, RVUs per resource = .8 RVU for a maximum of 200 RVUs at this level (cumulative RVUs of 435)
  • From 501 to 750 resources, RVUs per resource = .6 RVU for a maximum of 150 RVUs at this level (cumulative RVUs of 585)
  • From 751 to 1,250 resources, RVUs per resource = .5 RVU for a maximum of 250 RVUs at this level (cumulative RVUs of 835)
  • From 1,251 to 2000 resources, RVUs per resource = .4 RVU for a maximum of 300 RVUs at this level (cumulative RVUs of 1,135)
  • For more than 2,000 resources, RVUs per resource = .3 RVUs

For the purpose of resource based licensing, licensee must obtain entitlements within the applicable tier for each resource managed by the program, regardless of any intermediate consolidation application. For example, if licensee consolidates multiple instances of an EMS, then entitlement is required for each EMS instance that has been consolidated. Where the consolidation application is used for the consolidation of multiple device or basic device resources (for example, trap consolidation), entitlement is required for each managed device or basic device that has been consolidated.

The following components of Tivoli Netcool/OMNIbus are not priced and unlimited instances of these are included in each Tivoli Netcool OMNIbus and Network Manager entitlement.

Tivoli Netcool/OMNIbus Object Server to Object Server Gateways
Tivoli Netcool/OMNIbus Probe Consolidation Server
Tivoli Netcool/OMNIbus Firewall Bridge
Tivoli Netcool/OMNIbus Administrator GUI
Tivoli Netcool/OMNIbus Process Agent
Integration to IBM Tivoli Service Request Manager
Integration to the IBM Tivoli Data Warehouse
Netcool utility functions
IBM Tivoli Network Manager IP Edition pricing information

IBM Tivoli Network Manager IP Edition is priced using the following chargeable components and metrics:

  • Base per install - Each running instance of the program's network connectivity and inventory model is considered an installed copy of a base install.
  • Resource Value Unit (RVU) per tier - The unit of measure for this program is per tier described below:
    • Where resources counted are devices:
      • Network Device Tier
    • Where resources counted are basic devices:
      • Network Basic Device Tier

Network Device Tier - A device in the context of the Network Device Tier is an element that has the capability to initiate a notification or respond to a request for notification. Examples include, but are not limited to, routers and switches.

Network Basic Device Tier - A Basic Device in the context of the Network Basic Device Tier is a resource with limited computing power, equipment monitored by a special purpose sensor or telemetry device, or NSU. Examples include, but are not limited to, point-of-sale terminals, printers, VoIP telephones, DSL modems, cable modems, and assets such as production equipment, facilities-related items, and transportation-related items.

IBM Tivoli Network Manager IP Edition RVU conversion list

To determine the number of RVUs for each tier applicable to licensee's use of the programs, multiply the number of resources for that tier by the applicable RVU factors determined from the following list and sum the results:

  • From 1 to 100 resources, RVUs per resource = 1 RVU for a maximum of 100 RVUs at this level (cumulative RVUs of 100)
  • From 101 to 250 resources, RVUs per resource = .9 RVU for a maximum of 135 RVUs at this level (cumulative RVUs of 235)
  • From 251 to 500 resources, RVUs per resource = .8 RVU for a maximum of 200 RVUs at this level (cumulative RVUs of 435)
  • From 501 to 750 resources, RVUs per resource = .6 RVU for a maximum of 150 RVUs at this level (cumulative RVUs of 585)
  • From 751 to 1,250 resources, RVUs per resource = .5 RVU for a maximum of 250 RVUs at this level (cumulative RVUs of 835)
  • From 1,251 to 2,000 resources, RVUs per resource = .4 RVU for a maximum of 300 RVUs at this level (cumulative RVUs of 1,135)
  • For more than 2,000 resources, RVUs per resource = .3 RVUs

For the purpose of resource based licensing, licensee must obtain entitlements within the applicable Tier for each resource managed by the program, regardless of any intermediate consolidation application. For example, where the consolidation application is used for the consolidation of multiple device or basic device resources (for example, trap consolidation), entitlement is required for each managed device or basic device that has been consolidated.

Pricing example

IBM Tivoli OMNIbus and Network Manager pricing example

Customer installs 1 application instance of the Tivoli OMNIbus and Network Manager base, would like network and event device management capabilities for 1,250 devices. This is a new installation of Tivoli OMNIbus and Network Manager, the customer has not previously purchased entry tier entitlements.

The customer requires the following:

  • Quantity of 1 Tivoli OMNIbus and Network Manager base install (1 for each instance installed)
  • Quantity of 710 of Tivoli OMNIbus and Network Manager Entry* Tier (100 multiplied by factor of 1.0 (100), added to 150 multiplied by a factor of 0.9 (135), added to 250 multiplied by a factor of 0.8 (200), added to 250 multiplied by a factor of 0.6 (150), added to 250 multiplied by a factor of 0.5 (125))
    * Because the customer has previously not purchased entry tier entitlements, the customer may purchase entitlements for a maximum of 1,000 devices using the Tivoli OMNIbus and Network Manager Entry Tier.
  • Quantity of 235 Tivoli OMNIbus and Network Manager Event Device Tier (100 multiplied by factor of 1.0 (100), added to 150 multiplied by a factor of 0.9 (135))
  • Quantity of 235 Tivoli OMNIbus and Network Manager Device Tier (100 multiplied by factor of 1.0 (100), added to 150 multiplied by a factor of 0.9 (135))
IBM Tivoli Netcool/OMNIbus pricing example

Customer installs 2 instances of the Tivoli Netcool/OMNIbus ObjectServer, is managing 300 point-of-sale terminals, and 3 EMS.

The customer requires the following:

  • Quantity of 2 Tivoli Netcool/OMNIbus base install (1 for each instance installed)
  • Quantity of 3 of Tivoli Netcool/OMNIbus Event EMS Tier (3 instances multiplied by factor of 1.0)
  • Quantity of 275 IBM Tivoli Netcool/OMNIbus Basic Device Tier (100 multiplied by factor of 1.0 (100), added to 150 multiplied by a factor of 0.9 (135), added to 50 multiplied by a factor of 0.8 (40))
IBM Tivoli Network Manager IP Edition pricing example

The customer is running two instances of Tivoli Network Manager IP Edition V3.9 (but sharing one network connectivity and inventory model instance) and would like network management capabilities for 500 network routers and switches.

The customer requires the following:

  • Quantity of 1 Tivoli Network Manager IP Edition base install (1 for each network connectivity and inventory model database)
  • Quantity of 435 of IBM Tivoli Network Manager Network Device Tier (100 multiplied by factor of 1.0 (100), added to 150 multiplied by a factor of 0.9 (135), added to 250 multiplied by a factor of 0.8 (200))


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Top rule
Ordering information
Bottom rule

This product is only available via Passport Advantage. It is not available as shrinkwrap.

Product group: Tivoli
  Product Identifier Description (PID)
   IBM Tivoli OMNIbus and Network Manager (5724-W11)
  Product category: Network Management and Performance
 
Product group: Tivoli
  Product Identifier Description (PID)
   IBM Tivoli Netcool/OMNIbus (5724-S44)
  Product category: Network Management and Performance
 
Product group: Tivoli
  Product Identifier Description (PID)
   IBM Tivoli Network Manager IP Edition (5724-S45)
  Product category: Network Management and Performance

The programs in this announcement all have Value Unit-Based pricing.

Program
number    Program name                               Value Unit exhibit

5724-W11  IBM Tivoli OMNIbus and Network Manager     VUE002
5724-S44  IBM Tivoli Netcool/OMNIbus                 VUE002
5724-S45  IBM Tivoli Network Manager IP Edition      VUE002
 

Value Unit exhibit VUE002

                                              Maximum
               Resources            RVU       RVUs at      Cumulative
Level          Minimum  Maximum     factor    this level   RVUs

1  minimum         1      100       1.0       100            100
2                101      250       0.9       135            235
3                251      500       0.8       200            435
4                501      750       0.6       150            585
5                751    1,250       0.5       250            835
6              1,251    2,000       0.4       300          1,135
7  maximum     2,000    and above   0.3

Passport Advantage trade up

Below is a list of precursor products for which you must have already acquired a license, in order to be eligible to acquire equivalent licenses using the trade-up part numbers.

Precursor product      Trade-up product       Trade-up part number

IBM Tivoli Enterprise  IBM Tivoli OMNIbus     D0B8KLL
 Console RVU            and Network Manager
                        Entry Tier
 
IBM Tivoli Netview     IBM Tivoli OMNIbus     D0B8LLL
 RVU                    and Network Manager
                        Entry Tier
 
IBM Tivoli Enterprise  IBM Tivoli OMNIbus     D0B8RLL
 Console RVU            and Network Manager
                        Entry Tier zLinux
 
IBM Tivoli Netview     IBM Tivoli OMNIbus     D0B8SLL
 RVU                    and Network Manager
                        Entry Tier zLinux
 
IBM Tivoli Enterprise  IBM Tivoli OMNIbus     D0B8YLL
 Console RVU            and Network Manager
                        Event Device Tier
 
IBM Tivoli Enterprise  IBM Tivoli OMNIbus     D0B93LL
 Console RVU            and Network Manager
                        Event Device Tier
                        zLinux
 
IBM Tivoli Enterprise  IBM Tivoli OMNIbus     D0B99LL
 Console RVU            and Network Manager
                        Event Basic Device
                        Tier
 
IBM Tivoli Enterprise  IBM Tivoli OMNIbus     D0B9HLL
 Console RVU            and Network Manager
                        Event Basic Device
                        Tier zLinux
 
IBM Tivoli Enterprise  IBM Tivoli OMNIbus     D0B9PLL
 Console RVU            and Network Manager
                        Event EMS Tier
 
IBM Tivoli Enterprise  IBM Tivoli OMNIbus     D0B9SLL
 Console RVU            and Network Manager
                        Event EMS Tier zLinux
 
IBM Tivoli Enterprise  IBM Tivoli OMNIbus     D0BA7LL
 Console RVU            and Network Manager
                        Network Basic Device
                        Tier
 
IBM Tivoli Netview     IBM Tivoli OMNIbus     D0BA8LL
 RVU                    and Network Manager
                        Network Basic Device
                        Tier
 
IBM Tivoli Enterprise  IBM Tivoli OMNIbus     D0BABLL
 Console RVU            and Network Manager
                        Network Basic Device
                        Tier zLinux
 
IBM Tivoli Netview     IBM Tivoli OMNIbus     D0BACLL
 RVU                    and Network Manager
                        Network Basic Device
                        Tier zLinux
 
IBM Tivoli Enterprise  IBM Tivoli OMNIbus     D0BAFLL
 Console RVU            and Network Manager
                        Network Device Tier
 
IBM Tivoli Netview     IBM Tivoli OMNIbus     D0BAGLL
 RVU                    and Network Manager
                        Network Device Tier
 
IBM Tivoli Enterprise  IBM Tivoli OMNIbus     D0BAQLL
 Console RVU            and Network Manager
                        Network Device Tier
                        zLinux
 
IBM Tivoli Netview     IBM Tivoli OMNIbus     D0BARLL
 RVU                    and Network Manager
                        Network Device Tier
                        zLinux
 
IBM Tivoli Enterprise  IBM Tivoli OMNIbus     D0BNBLL
 Console RVU            and Network Manager
                        Event Q3 Tier
 
IBM Tivoli Enterprise  IBM Tivoli OMNIbus     D0BNELL
 Console RVU            and Network Manager
                        Event Q3 Tier zLinux
 
IBM Tivoli Enterprise  IBM Tivoli OMNIbus     D0BTTLL
 Console RVU            and Network Manager
                        Base per Install
 
IBM Tivoli Netview     IBM Tivoli OMNIbus     D0BTULL
 RVU                    and Network Manager
                        Base per Install
 
IBM Tivoli Enterprise  IBM Tivoli OMNIbus     D0BTXLL
 Console RVU            and Network Manager
                        Base per Install
                        zLinux
 
IBM Tivoli Netview     IBM Tivoli OMNIbus     D0BTYLL
 RVU                    and Network Manager
                        Base per Install
                        zLinux
 
 
IBM Tivoli Enterprise  IBM Tivoli             D0BAVLL
 Console RVU            Netcool/OMNIbus Event
                        Device Tier
 
IBM Tivoli Enterprise  IBM Tivoli             D0BB1LL
 Console RVU zLinux     Netcool/OMNIbus Event
                        Device Tier
 
IBM Tivoli Enterprise  IBM Tivoli             D0BB7LL
 Console RVU            Netcool/OMNIbus Event
                        EMS Tier
 
IBM Tivoli Enterprise  IBM Tivoli             D0BB1LL
 Console RVU zLinux     Netcool/OMNIbus Event
                        EMS Tier
 
IBM Tivoli Enterprise  IBM Tivoli             D0BN4LL
 Console RVU            Netcool/OMNIbus Event
                        Q3 Tier
 
IBM Tivoli Enterprise  IBM Tivoli             D0BN7LL
 Console RVU zLinux     Netcool/OMNIbus Event
                        Q3 Tier 

Consult your IBM representative if you have any questions.

Passport Advantage customer: Media pack entitlement details

Customers with active maintenance or subscription for the products listed are entitled to receive the corresponding media pack.

IBM Tivoli OMNIbus and Network Manager V8.3 (5724-W11)

 
Media packs
description                                                  Part number

IBM Tivoli OMNIbus and Network Manager V8.3
 Base Multiplatform Multilingual Media Pack                  BJ0XQML
 
IBM Tivoli OMNIbus and Network Manager V8.3
 Event Q3 Multiplatform English Media Pack                   BJ0XREN

IBM Tivoli Netcool/OMNIbus V7.3.1 (5724-S44)

 
Media packs
description                                                  Part number

IBM Tivoli Netcool/OMNIbus V7.3.1
 Base MULTIPLATFORM MULTILILINGUAL MEDIA PACK                BP01AML
 
IBM Tivoli Netcool/OMNIbus V7.3.1
 Event Q3 MULTIPLATFORM ENGLISH MEDIA PACK                   BP01BEN

IBM Tivoli Network Manager IP Edition V3.9 (5724-S45)

 
Media packs
description                                                  Part number

 
IBM Tivoli Network Manager IP Edition V3.9
 MULTIPLATFORM MULTILILINGUAL MEDIA PACK                     BP01CML

Current licensees

Current licensees, with support in effect, will receive instructions on how to order this update.

New licensees

Orders for new licenses will be accepted now.

Shipment will begin on the planned availability date.

Basic license

Ordering information for Passport Advantage

Passport Advantage allows you to have a common anniversary date for Software Maintenance renewals, which can simplify management and budgeting for eligible new versions and releases (and related technical support) for your covered products. The anniversary date, established at the start of your Passport Advantage Agreement, will remain unchanged while your Passport Advantage Agreement remains in effect. New software purchases will initially include twelve full months of Software Maintenance. Software Maintenance in the second year (the first year of renewal) can be prorated to be coterminous with your common anniversary date. Thereafter, all Software Maintenance will renew at the common anniversary date for twelve full months of maintenance.

Refer to the IBM International Passport Advantage Agreement and to the IBM Software Support Handbook for specific terms relating to, and a more complete description of, technical support provided through Software Maintenance.

The quantity to be specified for the Passport Advantage part numbers in the following table is per required number of Resource Value Units. To order for Passport Advantage, specify the desired part number and quantity.

IBM Tivoli OMNIbus and Network Manager V8.3 (5724-W11)

Base per install

                                                              Part
Description                                                   number

Base Per Install
 License + SW Subscription & Support 12 Months                D0BTRLL
 SW Subscription & Support Renewal                            E087VLL
 SW Subscription & Support Reinstatement 12 Months            D0BTSLL
 Trade Up from IBM Tivoli Enterprise Console
  License + SW Subscription & Support 12 Months               D0BTTLL
 Trade Up From IBM Tivoli Netview
  License + SW Subscription & Support 12 Months               D0BTULL
 
Base per Install for zLinux
 License + SW Subscription & Support 12 Months                D0BTVLL
 SW Subscription & Support Renewal                            E087WLL
 SW Subscription & Support Reinstatement 12 Months            D0BTWLL
 Trade Up from IBM Tivoli Enterprise Console
  License + SW Subscription & Support 12 Months               D0BTXLL
 Trade Up from IBM Tivoli Netview
  License + SW Subscription & Support 12 Months               D0BTYLL

Entry Tier per Resource Value Unit

                                                              Part
Description                                                   number

ENTRY TIER PER RESOURCE VALUE UNIT
 License + SW Subscription & Support 12 Months                D0B8ILL
 SW Subscription & Support Renewal                            E07V0LL
 SW Subscription & Support Reinstatement 12 Months            D0B8JLL
 TRADE UP from IBM Tivoli Enterprise Console
  License + SW Subscription & Support 12 Months               D0B8KLL
 TRADE UP from IBM Tivoli Netview
  License + SW Subscription & Support 12 Months               D0B8LLL
 
ENTRY TIER PER RESOURCE VALUE UNIT for zLINUX
 License + SW Subscription & Support 12 Months                D0B8PLL
 SW Subscription & Support Renewal                            E07V2LL
 SW Subscription & Support Reinstatement 12 Months            D0B8QLL
 TRADE UP from IBM Tivoli Enterprise Console
  License + SW Subscription & Support 12 Months               D0B8RLL
 TRADE UP from IBM Tivoli Netview
  License + SW Subscription & Support 12 Months               D0B8SLL

Event Basic Device Tier per Resource Value Unit

                                                              Part
Description                                                   number

EVENT BASIC DEVICE TIER PER RESOURCE VALUE UNIT
 License + SW Subscription & Support 12 Months                D0B97LL
 SW Subscription & Support Renewal                            E07V6LL
 SW Subscription & Support Reinstatement 12 Months            D0B98LL
 TRADE UP from IBM Tivoli Enterprise Console
  License + SW Subscription & Support 12 Months               D0B99LL
 
EVENT BASIC DEVICE TIER PER RESOURCE VALUE UNIT FOR zLINUX
 License + SW Subscription & Support 12 Months                D0B9FLL
 SW Subscription & Support Renewal                            E07V8LL
 SW Subscription & Support Reinstatement 12 Months            D0B9GLL
 TRADE UP from IBM Tivoli Enterprise Console
  License + SW Subscription & Support 12 Months               D0B9HLL

Event Device Tier per Resource Value Unit

                                                              Part
                           Description                        number

EVENT DEVICE TIER RESOURCE VALUE UNIT
 License + SW Subscription & Support 12 Months                D0B8WLL
 SW Subscription & Support Renewal                            E07V3LL
 SW Subscription & Support Reinstatement 12 Months            D0B8XLL
 TRADE UP from IBM Tivoli Enterprise Console
  License + SW Subscription & Support 12 Months               D0B8YLL
 
EVENT DEVICE TIER PER RESOURCE VALUE UNIT for zLINUX
 License + SW Subscription & Support 12 Months                D0B91LL
 SW Subscription & Support Renewal                            E07V4LL
 SW Subscription & Support Reinstatement 12 Months            D0B92LL
 TRADE UP from Tivoli Enterprise Console
  License + SW Subscription & Support 12 Months               D0B93LL

Event EMS Tier per Resource Value Unit

                                                              Part
Description                                                   number

EVENT EMS TIER PER RESOURCE VALUE UNIT
 License + SW Subscription & Support 12 Months                D0B9LLL
 SW Subscription & Support Renewal                            E07VBLL
 SW Subscription & Support Reinstatement 12 Months            D0B9NLL
 TRADE UP from IBM Tivoli Enterprise Console
  License + SW Subscription & Support 12 Months               D0B9PLL
 
EVENT EMS TIER PER RESOURCE VALUE UNIT for zLINUX
 License + SW Subscription & Support 12 Months                D0B9QLL
 SW Subscription & Support Renewal                            E07VCLL
 SW Subscription & Support Reinstatement 12 Months            D0B9RLL
 TRADE UP from IBM Tivoli Enterprise Console
  License + SW Subscription & Support 12 Months               D0B9SLL

Event Q3 Tier per Resource Value Unit

                                                              Part
Description                                                   number

EVENT Q3 TIER PER RESOURCE VALUE UNIT
 License + SW Subscription & Support 12 Months                D0BN9LL
 SW Subscription & Support Renewal                            E085HLL
 SW Subscription & Support Reinstatement 12 Months            D0BNALL
 TRADE UP from IBM Tivoli Enterprise Console
  License + SW Subscription & Support 12 Months               D0BNBLL
 
EVENT Q3 TIER PER RESOURCE VALUE UNIT for zLINUX
 License + SW Subscription & Support 12 Months                D0BNCLL
 SW Subscription & Support Renewal                            E085ILL
 SW Subscription & Support Reinstatement 12 Months            D0BNDLL
 TRADE UP from IBM Tivoli Enterprise Console
  License + SW Subscription & Support 12 Months               D0BNELL

Network Basic Device Tier per Resource Value Unit

                                                              Part
Description                                                   number

NETWORK BASIC DEVICE TIER PER RESOURCE VALUE UNIT
 License + SW Subscription & Support 12 Months                D0BA5LL
 SW Subscription & Support Renewal                            E07VJLL
 SW Subscription & Support Reinstatement 12 Months            D0BA6LL
 TRADE UP from IBM Tivoli Enterprise Console
  License + SW Subscription & Support 12 Months               D0BA7LL
 TRADE UP from IBM Tivoli Netview
  License + SW Subscription & Support 12 Months               D0BA8LL
 
NETWORK BASIC DEVICE TIER PER RESOURCE VALUE UNIT for zLINUX
 License + SW Subscription & Support 12 Months                D0BA9LL
 SW Subscription & Support Renewal                            E07VKLL
 SW Subscription & Support Reinstatement 12 Months            D0BAALL
 TRADE UP from IBM Tivoli Enterprise Console
  License + SW Subscription & Support 12 Months               D0BABLL
 TRADE UP from IBM Tivoli Netview
  License + SW Subscription & Support 12 Months               D0BACLL

Network Device Tier per Resource Value Unit

                                                              Part
Description                                                   number

NETWORK DEVICE TIER PER RESOURCE VALUE UNIT
 License + SW Subscription & Support 12 Months                D0BADLL
 SW Subscription & Support Renewal                            E07VLLL
 SW Subscription & Support Reinstatement 12 Months            D0BAELL
 TRADE UP from IBM Tivoli Enterprise Console
  License + SW Subscription & Support 12 Months               D0BAFLL
 TRADE UP from IBM Tivoli Netview
  License + SW Subscription & Support 12 Months               D0BAGLL
 
NETWORK DEVICE TIER PER RESOURCE VALUE UNIT for zLINUX
 License + SW Subscription & Support 12 Months                D0BANLL
 SW Subscription & Support Renewal                            E07VQLL
 SW Subscription & Support Reinstatement 12 Months            D0BAPLL
 TRADE UP from IBM Tivoli Enterprise Console
  License + SW Subscription & Support 12 Months               D0BAQLL
 TRADE UP from IBM Tivoli Netview
  License + SW Subscription & Support 12 Months               D0BARLL

IBM Tivoli Netcool/OMNIbus V7.3.1 (5724-S44)

Base per install

                                                              Part
Description                                                   number

BASE PER INSTALL
 License + SW Subscription & Support 12 Months                D0BU9LL
 SW Subscription & Support Renewal                            E0882LL
 SW Subscription & Support Reinstatement 12 Months            D0BUALL
 
BASE PER INSTALL FOR LINUX ON SYSTEM Z
 License + SW Subscription & Support 12 Months                D0BUBLL
 SW Subscription & Support Renewal                            E0883LL
 SW Subscription & Support Reinstatement 12 Months            D0BUCLL

Event Basic Device Tier per Resource Value Unit

                                                              Part
Description                                                   number

EVENT BASIC DEVICE TIER PER RESOURCE VALUE UNIT
 License + SW Subscription & Support 12 Months                D0B7BLL
 SW Subscription & Support Renewal                            E07UJLL
 SW Subscription & Support Reinstatement 12 Months            D0B7CLL
 
EVENT BASIC DEVICE TIER PER RESOURCE VALUE UNIT FOR LINUX ON SYSTEM Z
 License + SW Subscription & Support 12 Months                D0B7LLL
 SW Subscription & Support Renewal                            E07UPLL
 SW Subscription & Support Reinstatement 12 Months            D0B7MLL

Event Device Tier per Resource Value Unit

                                                              Part
Description                                                   number

EVENT DEVICE TIER PER RESOURCE VALUE UNIT
 License + SW Subscription & Support 12 Months                D0B8GLL
 SW Subscription & Support Renewal                            E07UZLL
 SW Subscription & Support Reinstatement 12 Months            D0B8HLL
 TRADE UP from IBM TIVOLI ENTERPRISE CONSOLE
  License + SW Subscription & Support 12 Months               D0BAVLL
 
EVENT DEVICE TIER PER RESOURCE VALUE UNIT FOR LINUX ON SYSTEM Z
 License + SW Subscription & Support 12 Months                D0B8MLL
 SW Subscription & Support Renewal                            E07V1LL
 SW Subscription & Support Reinstatement 12 Months            D0B8NLL
 TRADE UP from IBM TIVOLI ENTERPRISE CONSOLE
  License + SW Subscription & Support 12 Months               D0BB1LL

Event EMS Tier per Resource Value Unit

                                                              Part
Description                                                   number

EVENT EMS TIER PER RESOURCE VALUE UNIT
 License + SW Subscription & Support 12 Months                D0B9KLL
 SW Subscription & Support Renewal                            E07VALL
 SW Subscription & Support Reinstatement 12 Months            D0B9MLL
 TRADE UP from IBM TIVOLI ENTERPRISE CONSOLE
  License + SW Subscription & Support 12 Months               D0BB7LL
 
EVENT EMS TIER PER RESOURCE VALUE UNIT FOR LINUX ON SYSTEM Z
 License + SW Subscription & Support 12 Months                D0B9TLL
 SW Subscription & Support Renewal                            E07VDLL
 SW Subscription & Support Reinstatement 12 Months            D0B9ULL
 TRADE UP from IBM TIVOLI ENTERPRISE CONSOLE
  License + SW Subscription & Support 12 Months               D0BBILL

Event Q3 Tier per Resource Value Unit

                                                              Part
Description                                                   number

EVENT Q3 TIER PER RESOURCE VALUE UNIT
 License + SW Subscription & Support 12 Months                D0BN2LL
 SW Subscription & Support Renewal                            E085FLL
 SW Subscription & Support Reinstatement 12 Months            D0BN3LL
 TRADE UP from IBM  TIVOLI ENTERPRISE CONSOLE
  License + SW Subscription & Support 12 Months               D0BN4LL
 
EVENT Q3 TIER PER RESOURCE VALUE UNIT FOR zLINUX
 License + SW Subscription & Support 12 Months                D0BN5LL
 SW Subscription & Support Renewal                            E085GLL
 SW Subscription & Support Reinstatement 12 Months            D0BN6LL
 TRADE UP from IBM TIVOLI ENTERPRISE CONSOLE
  License + SW Subscription & Support 12 Months               D0BN7LL

IBM Tivoli Network Manager IP Edition V3.9 (5724-S45)

Base per install

                                                              Part
Description                                                   number

BASE PER INSTALL
 License + SW Subscription & Support 12 Months                D0I81LL
 SW Subscription & Support Renewal                            E0BKCLL
 SW Subscription & Support Reinstatement 12 Months            D0I82LL
 
BASE PER INSTALL FOR LINUX ON SYSTEM Z
 License + SW Subscription & Support 12 Months                D0I87LL
 SW Subscription & Support Renewal                            E0BKGLL
 SW Subscription & Support Reinstatement 12 Months            D0I88LL

Network Basic Device per Resource Value Unit

                                                              Part
Description                                                   number

NETWORK BASIC DEVICE PER RESOURCE VALUE UNIT
 License + SW Subscription & Support 12 Months                D0I8JLL
 SW Subscription & Support Renewal                            E0BKMLL
 SW Subscription & Support Reinstatement 12 Months            D0I8KLL
 
NETWORK BASIC DEVICE PER RESOURCE VALUE UNIT FOR LINUX ON SYSTEM Z
 License + SW Subscription & Support 12 Months                D0I8LLL
 SW Subscription & Support Renewal                            E0BKNLL
 SW Subscription & Support Reinstatement 12 Months            D0I8MLL

Network Device per Resource Value Unit

                                                              Part
Description                                                   number

NETWORK DEVICE PER RESOURCE VALUE UNIT
 License + SW Subscription & Support 12 Months                D0I8SLL
 SW Subscription & Support Renewal                            E0BKSLL
 SW Subscription & Support Reinstatement 12 Months            D0I8TLL
 
NETWORK DEVICE PER RESOURCE VALUE UNIT FOR LINUX ON SYSTEM Z
 License + SW Subscription & Support 12 Months                D0I8PLL
 SW Subscription & Support Renewal                            E0BKPLL
 SW Subscription & Support Reinstatement 12 Months            D0I8QLL

To order a media pack for Passport Advantage, specify the part number in the desired quantity from the following table:

IBM Tivoli OMNIbus and Network Manager V8.3 (5724-W11)

Part
number   Description

BJ0XQML  IBM Tivoli OMNIbus and Network Manager V8.3
          BASE MULTIPLATFORM MULTILINGUAL MEDIA PACK
BJ0XREN  IBM Tivoli OMNIbus and Network Manager V8.3
          EVENT Q3 MULTIPLATFORM ENGLISH MEDIA PACK

IBM Tivoli Netcool/OMNIbus V7.3.1 (5724-S44)

Part
number   Description

BP01AML  IBM Tivoli Netcool/OMNIbus V7.3.1
          BASE MULTIPLATFORM MULTILINGUAL MEDIA PACK
BP01BEN  IBM Tivoli Netcool/OMNIbus V7.3.1
          EVENT Q3 MULTIPLATFORM ENGLISH MEDIA PACK

IBM Tivoli Network Manager IP Edition V3.9 (5724-S45)

Part
number   Description

BP01CML  IBM Tivoli Network Manager IP Edition V3.9
          MULTIPLATFORM MULTILINGUAL MEDIA PACK


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Top rule
Terms and conditions
Bottom rule

The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with IBM are contained in the applicable contract documents such as the IBM International Program License Agreement, IBM International Passport Advantage Agreement, and the IBM Agreement for Acquisition of Software Maintenance.

This product is only available via Passport Advantage. It is not available as shrinkwrap.

Licensing

IBM International Program License Agreement including the License Information document and Proof of Entitlement (PoE) govern your use of the program. PoEs are required for all authorized use. Part number products only, offered outside of Passport Advantage, where applicable, are license only and do not include Software Maintenance.

This software license includes Software Subscription and Support (also referred to as Software Maintenance).

These programs are licensed under the IBM Program License Agreement (IPLA) and the associated Agreement for Acquisition of Software Maintenance, which provide for support with ongoing access to releases and versions of the program. IBM includes one year of Software Subscription and Support (also referred to as Software Maintenance) with the initial license acquisition of each program acquired. The initial period of Software Subscription and Support (also referred to as Software Maintenance) can be extended by the purchase of a renewal option, if available. These programs have a one-time license charge for use of the program and an annual renewable charge for the enhanced support that includes telephone assistance (voice support for defects during normal business hours), as well as access to updates, releases, and versions of the program as long as support is in effect.

License Information form number
  • Tivoli OMNIbus and Network Manager V8.3.0 - L-DWIN-8CVQX5
  • Tivoli Netcool/OMNIbus V7.3.1 - L-JPOO-87QEF7
  • Tivoli Network Manager IP Edition V3.9.0 - L-IWAE-8BXULX

The program's License Information will be available for review on the IBM Software License Agreement website

http://www.ibm.com/software/sla/sladb.nsf
Limited warranty applies

Yes

Limited warranty

IBM warrants that when the program is used in the specified operating environment, it will conform to its specifications. The warranty applies only to the unmodified portion of the program. IBM does not warrant uninterrupted or error-free operation of the program or that IBM will correct all program defects. You are responsible for the results obtained from the use of the program.

IBM provides you with access to IBM databases containing information on known program defects, defect corrections, restrictions, and bypasses at no additional charge. For further information, consult the IBM Software Support Handbook found at

http://www.ibm.com/support/handbook

IBM will maintain this information for at least one year after the original licensee acquires the program (warranty period).

Program technical support

Technical support of a program product version or release will be available for a minimum of five years from the general availability date, as long as your Software Subscription and Support (also referred to as Software Maintenance) is in effect. This technical support allows you to obtain assistance (via telephone or electronic means) from IBM for product-specific, task-oriented questions regarding the installation and operation of the program product. Software Subscription and Support (Software Maintenance) also provides you with access to updates (modifications or fixes), releases, and versions of the program. You will be notified, via announcement letter, of discontinuance of support with 12 months' notice. If you require additional technical support from IBM, including an extension of support beyond the discontinuance date, contact your IBM representative or IBM Business Partner. This extension may be available for a fee.

Money-back guarantee

If for any reason you are dissatisfied with the program and you are the original licensee, you may obtain a refund of the amount you paid for it, if within 30 days of your invoice date you return the program and its PoE to the party from whom you obtained it. If you downloaded the program, you may contact the party from whom you acquired it for instructions on how to obtain the refund.

For clarification, note that (1) for programs acquired under the IBM International Passport Advantage offering, this term applies only to your first acquisition of the program and (2) for programs acquired under any of IBM's On/Off Capacity on Demand (On/Off CoD) software offerings, this term does not apply since these offerings apply to programs already acquired and in use by you.

Other terms
Volume orders (IVO)

No

IBM International Passport Advantage Agreement
Passport Advantage applies

Yes, and through the Passport Advantage Web site at

http://www.ibm.com/software/passportadvantage
Software Subscription and Support (Software Maintenance) applies

Yes. Software Subscription and Support (also referred to as Software Maintenance) is included with licenses purchased through Passport Advantage and Passport Advantage Express. Product upgrades and Technical Support are provided by the Software Subscription and Support (Software Maintenance) offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software and Technical Support provides voice and electronic access to IBM support organizations, worldwide.

IBM includes one year of Software Subscription and Support (Software Maintenance) with each program license acquired. The initial period of Software Subscription and Support (Software Maintenance) can be extended by the purchase of a renewal option, if available.

While your Software Subscription and Support (Software Maintenance) is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions, and code-related questions. IBM provides assistance via telephone and, if available, electronic access, only to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, 7 days a week. For additional details, consult your IBM Software Support Handbook at

http://www.ibm.com/support/handbook

Software Subscription and Support (Software Maintenance) does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under the applicable agreements.

For additional information about the International Passport Advantage Agreement and the IBM International Passport Advantage Express Agreement, visit the Passport Advantage website at

http://www.ibm.com/software/passportadvantage
System i Software Maintenance applies

No

Variable charges apply

No

Educational allowance available

Not applicable.



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Top rule
IBM Electronic Services
Bottom rule

IBM has transformed its delivery of hardware and software support services to help you achieve higher system availability. Electronic Services is a web-enabled solution that offers an exclusive, no-additional-charge enhancement to the service and support available for IBM servers. These services are designed to provide the opportunity for greater system availability with faster problem resolution and preemptive monitoring. Electronic Services comprises two separate, but complementary, elements: Electronic Services news page and Electronic Services Agent.

The Electronic Services news page is a single Internet entry point that replaces the multiple entry points traditionally used to access IBM Internet services and support. The news page enables you to gain easier access to IBM resources for assistance in resolving technical problems.

The Electronic Service Agent™ is no-additional-charge software that resides on your server. It monitors events and transmits system inventory information to IBM on a periodic, client-defined timetable. The Electronic Service Agent automatically reports hardware problems to IBM. Early knowledge about potential problems enables IBM to deliver proactive service that may result in higher system availability and performance. In addition, information collected through the Service Agent is made available to IBM service support representatives when they help answer your questions or diagnose problems. Installation and use of IBM Electronic Service Agent for problem reporting enables IBM to provide better support and service for your IBM server.

To learn how Electronic Services can work for you, visit

http://www.ibm.com/support/electronic


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Top rule
Prices
Bottom rule

Information on charges is available at website

http://www.ibm.com/support

In the Electronic tools category, select the option for Purchase/upgrade tools.

Passport Advantage

For Passport Advantage and charges, contact your IBM representative or your authorized IBM Business Partner. Additional information is also available at

http://www.ibm.com/software/passportadvantage


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Top rule
Order now
Bottom rule

To order, contact your local IBM representative or your IBM Business Partner.

To identify your local IBM Business Partner or IBM representative, call 800-IBM-4YOU (426-4968). For more information, contact the Americas Call Centers.

Phone:     800-IBM-CALL (426-2255)
Fax:       800-2IBM-FAX (242-6329)

For IBM representative: callserv@ca.ibm.com

For IBM Business Partner: pwswna@us.ibm.com
 
Mail:      IBM Teleweb Customer Support
           ibm.com® Sales Execution Center, Americas North
           3500 Steeles Ave. East, Tower 3/4
           Markham, Ontario
           Canada  L3R 2Z1
 
Reference: SE001

The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.

Note: Shipments will begin after the planned availability date.

Trademarks

Netcool/OMNIbus and Electronic Service Agent are trademarks of IBM Corporation in the United States, other countries, or both.

IBM, Tivoli, System z, OMEGAMON, Tivoli Enterprise Console, Netcool, Lotus Notes, Lotus, Domino, WebSphere, Passport Advantage, AIX, System i, S/390 and ibm.com are registered trademarks of IBM Corporation in the United States, other countries, or both.

Microsoft and Windows are registered trademarks of Microsoft Corporation in the United States, other countries, or both.

Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both.

UNIX is a registered trademark of The Open Group in the United States and other countries.

Other company, product, and service names may be trademarks or service marks of others.

Terms of use

IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Additional terms of use are located at:

http://www.ibm.com/legal/us/en/

For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page

http://www.ibm.com/planetwide/us/

Terms of use