IBM Tivoli Endpoint Manager solution, built on BigFix technology, provides comprehensive endpoint lifecycle, security configuration compliance, and end-point protection management

IBM United States Software Announcement 211-048
January 25, 2011


Table of contents
Overview Overview Publications Publications
Key prerequisites Key prerequisites Technical information Technical information
Planned availability date Planned availability date Ordering information Ordering information
Description Description Terms and conditions Terms and conditions
Product positioning Product positioning Prices Prices
Program number Program number Order now Order now

(Corrected on February 15, 2011)

Updated information in the Ordering information and Prices sections.

(Corrected on February 15, 2011)

Updated information in the Order now section.

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At a glance
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IBM® Tivoli® Endpoint Manager solution helps simplify and automate endpoint lifecycle management tasks and assures endpoint security and compliance. It helps lower the cost of maintaining environments into a compliant and production work-ready state by:

  • Automatically enabling adherence and remedying drifts of the environment to configuration compliance desired state policies
  • Automatically deploying and updating software and patches according to desired work-ready state defined policies
For ordering, contact Your IBM representative or an IBM Business Partner.
For more information contact the Americas Call Centers at
800-IBM-CALL (426-2255).
 
Reference: YE001


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Overview
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IBM Tivoli Endpoint Manager solution, built on the BigFix technology, provides real-time visibility and control through a single infrastructure, single agent, and single console for systems lifecycle management, endpoint security, and compliance. This approach enables you to securely manage your global IT infrastructures quickly and accurately, resulting in improved governance, control, visibility, and business agility.

IBM Tivoli Endpoint Manager solution leverages a multilayered technology platform that acts as the central nervous system of a global IT infrastructure. A dynamic, content-driven messaging and management system, this innovative technology distributes the work of managing IT infrastructures out to the managed devices themselves. As a result, IBM Tivoli Endpoint Manager is able to operate in real time and deliver the scalability and performance that organizations demand. Additionally, the single, multipurpose agent controls multiple services regardless of where the endpoint roams, optimizing the user experience and minimizing system impact. Specifically, the capabilities delivered via the IBM Tivoli Endpoint Manager unified management platform include:

  • Asset discovery and inventory
  • Software distribution
  • Patch management
  • Power® management
  • OS deployment
  • Remote control
  • Software use analysis
  • Security configuration management
  • Vulnerability management
  • Anti-virus and anti-malware client management
  • Network self quarantine

IBM Tivoli Endpoint Manager can be installed in just days, even across very large or highly distributed environments, and can then be used to remove outdated tools quickly and cleanly. Additionally, distributed scanning and deep agent inspection makes it possible for operators to get up-to-date information and complete status visibility of the managed environment. Endpoint Manager solution consists of:

  • IBM Tivoli Endpoint Manager for Lifecycle Management V8.1
  • IBM Tivoli Endpoint Manager for Security and Compliance V8.1
  • IBM Tivoli Endpoint Manager for Patch Management V8.1
  • IBM Tivoli Endpoint Manager for Power Management V8.1


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Key prerequisites
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Refer to the Hardware requirements and Software requirements sections.



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Planned availability date
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  • February 1, 2011: Electronic
  • February 22, 2011: Physical media


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Description
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In a world accustomed to multiple, fragmented technologies and point solutions, IBM Tivoli Endpoint Manager solution offers an alternative: the industry's only unified management platform that automates and streamlines systems and security management while delivering speed, visibility, and control across heterogeneous operating environments and devices.

With IBM Tivoli Endpoint Manager unified management model, you can radically simplify and automate infrastructure management, saving costs and improving service delivery through:

  • Automation: Many unnecessary operational tasks can be eliminated and others significantly streamlined, resulting in abbreviated cycle times. Patch management process cycle times, for example, can typically be compressed by 80%.
  • Consolidation: Multiple management infrastructures can be consolidated and, over time, eliminated. It is not uncommon for IBM Tivoli Endpoint Manager to replace from five to ten other agent technologies and their management infrastructures.
  • Better decision making: With IBM Tivoli Endpoint Manager as the "single source of truth" on the state of computing assets, IT makes better and timelier decisions on security policies, asset purchases and allocation, compliance policies, and device configurations.
  • Faster skills development: With a single management approach and system to learn, training of operations team members is simplified.

Purpose built for today's distributed enterprise, IBM Tivoli Endpoint Manager unified management platform provides real-time visibility and control through a single infrastructure, single agent, and unified console for systems lifecycle management and endpoint security and compliance. IBM Tivoli Endpoint Manager solution is designed to continuously discover, assess, remediate, and enforce the health and security of servers, desktops, and roaming laptops in real time via a single, policy-driven agent and single console.

IBM Tivoli Endpoint Manager technology solution distributes computing power to the devices themselves, using the intelligent IBM Tivoli Endpoint Manager Agent to provide superior visibility and control. This level of innovation translates into significant advantages in speed, flexibility, and scalability, while reducing the infrastructure and training costs associated with traditional systems and security management.

IBM Tivoli Endpoint Manager unified management platform also extends across a remarkable breadth of computing platforms:

  • Desktops, laptops, handhelds - fixed and mobile
  • Servers - physical and virtual
  • Windows®, UNIX®, Linux®, Macintosh, and virtual operating systems

IBM Tivoli Endpoint Manager solution capabilities are available in the following product domains:

  • IBM Tivoli Endpoint Manager for Lifecycle Management V8.1
  • IBM Tivoli Endpoint Manager for Security and Compliance V8.1
  • IBM Tivoli Endpoint Manager for Power Management V8.1
  • IBM Tivoli Endpoint Manager for Patch Management V8.1

IBM Tivoli Endpoint Manager for Lifecycle Management

IBM Tivoli Endpoint Manager for Lifecycle Management streamlines IT operational tasks with a lightweight, single-agent, single-console framework. The suite includes the following major capabilities:

  • Asset Discovery provides visibility into all IP-enabled devices on your network.
  • Asset Inventory offers deep inspection capabilities to report on hundreds of hardware and software attributes out-of-the-box, across platforms, in real time, at massive scale.
  • Patch Management collapses patch and update time scales, reduces staff workloads, cuts cost, and increases the effectiveness of patch processes.
  • Remote Control configures and manages:
    • Microsoft® Windows Remote Desktop and Remote Assistance functionality
    • Tivoli Remote Control components to be able to initiate and manage sessions remotely
  • Software Distribution automates and adds new levels of assurance to the software deployment process.
  • OS Deployment provides bare-metal imaging and provisioning for operating systems.

Additional priced feature capabilities:

  • Software Use Analysis helps enterprises identify under used software to manage costs, and over used licenses to stay on the right side of software license agreements.

Product solution benefits:

  • Consolidate and simplify key system management services enterprise wide
  • Gain real-time visibility into endpoint configurations across the enterprise
  • Enjoy short-term return on investment (ROI) through power management, software license additional priced features, and asset discovery, in addition to longer term ROI through resource reduction (up to 80% for labor requirements), server consolidation (up to a 40:1 ratio), and proven operational efficiencies
  • Enable auto discovery of unmanaged assets
  • Scale from 1,000 to up to 250,000 endpoints on a single server
  • Collapse software update cycles from weeks and months to hours and days
  • Transparently manage mobile computers whether connected to the network or not
  • Obtain closed-loop confirmation not just that a change command was acknowledged by an endpoint, but whether the change was or was not successfully implemented
  • Manage heterogeneous platforms - Windows, Macintosh, UNIX, Linux - running on physical or virtual machines
  • Take advantage of "instant on" functionality without additional software or hardware
  • Reduce the clutter and expense of multivendor tool sets
  • Lower staff learning curves, deepen expertise, improve operational effectiveness

IBM Tivoli Endpoint Manager for Security and Compliance

IBM Tivoli Endpoint Manager for Security and Compliance consolidates a suite of capabilities, including vulnerability management, automated security configuration management, and patch management to cut costs, reduce complexity, and lower security risks. IBM Tivoli Endpoint Manager for Security and Compliance brings together management of multiple endpoint protection tools, network self quarantine, and removable device control under a single infrastructure. This means one management and reporting console, one management server, and one endpoint agent.

IBM Tivoli Endpoint Manager for Security and Compliance includes the following capabilities:

  • Asset Discovery identifies suspicious or rogue systems entering your network for proactive risk reduction and continuous policy enforcement.
  • Patch Management collapses patch and update time scales, reduces staff workloads, cuts costs, and increases the effectiveness of operating system and application patch processes.
  • Security Configuration Management provides a comprehensive set of configuration settings to help IT staff achieve compliance and best practices goals through assessment and enforcement of security policies on their endpoints.
  • Vulnerability Management empowers IT organizations to discover, assess, and remediate vulnerabilities at unparalleled scale and speed.
  • Client Manager for Endpoint Protection (CMEP) lets you gain pervasive and instant visibility and control over security defenses with a unified, policy-driven approach to third-party endpoint protection modules that continuously protects and remediate desktops, servers, and mobile computers.
  • Device Control provides organizations with the ability to see, manage, modify, enforce, and report on access and usage of portable devices on all endpoints.
  • Network Self Quarantine allows an endpoint to automatically change network access based on an assessment of its security posture.

Additional integrations with third-party solutions:

  • Endpoint protection via a deep command and control integration with Trend Micro's Core Protection Module, adding antimalware protection backed by Trend Micro's Smart Protection Network to the comprehensive security features in IBM Tivoli Endpoint Manager for Security and Compliance without additional management infrastructure or consoles

Product benefits

  • Increase speed and accuracy with real-time, host-based configuration management
  • Use a single tool to both discover vulnerabilities and remediate them
  • Take advantage of a single unified management infrastructure to coordinate more efficiently among IT, security, desktop and server operations, and other teams
  • Consolidate and automate key information security services enterprise wide
  • Enjoy real-time visibility into security-critical endpoint client (desktop, mobile/laptop, server) configuration specifications
  • Shorten remediation cycles - patch deployment, software updates, vulnerability fixes - from weeks to days and hours
  • Extend security management to mobile clients on or off the network
  • Set alarms to instantly notify administrators of anomalous conditions or suspected rogue activities
  • Protect against infection, identity theft, data loss, network downtime, lost productivity, and compliance violations
  • Close the security gap with real-time threat intelligence, minimizing the time to protection at the endpoint

IBM Tivoli Endpoint Manager for Power Management

IBM Tivoli Endpoint Manager for Power Management allows IT organizations to enforce conservation policies across the enterprise, while providing granularity that enables application of these policies to a single computer. For end users, IBM Tivoli Endpoint Manager for Power Management maximizes power policy deployment while minimizing usage impact through an optional "opt-in" approach. Granular controls also allow end users to save their work before shutting the system down - ensuring no loss to productivity. IBM Tivoli Endpoint Manager for Power Management can be used either as a stand-alone offering or integrated with IBM Tivoli Endpoint Manager for Lifecycle Management and IBM Tivoli Endpoint Manager for Security and Compliance.

Product benefits

  • Reduces electric power costs while synchronizing energy conservation with maintenance processes
  • Has endpoint power management combining policy-based energy conservation and wake-on-LAN technologies with Intel® vPro power-on

IBM Tivoli Endpoint Manager for Patch Management

IBM Tivoli Endpoint Manager for Patch Management is a comprehensive solution for delivering Microsoft, UNIX, Linux, and Macintosh patches through a single console. It supports over 250,000 endpoints - regardless of their location or connection type or status. And with a single management server and bandwidth and delivery controls, IBM Tivoli Endpoint Manager for Patch Management offers the lowest total cost of ownership in the industry. IBM Tivoli Endpoint Manager for Patch Manager can be used stand-alone or as part of IBM Tivoli Endpoint Manager for Lifecycle Management and IBM Tivoli Endpoint Manager for Security and Compliance for a most comprehensive solution.

IBM Tivoli Endpoint Manager unified management platform components

The IBM Tivoli Endpoint Manager unified management platform is made up of four components, which create a lightweight communications fabric for continuous delivery and enforcement of a vast array of third-party enterprise security and system management services. The four components are the agent, server, policy messages, and relays.

Agent

The agent is the "brain" of the Tivoli Endpoint Manager platform. Continuously assessing the endpoint and enforcing policy, regardless of connectivity, this single, multipurpose agent represents a departure from traditional client/server architectures and powers a resilient distributed intelligent infrastructure.

Agent capabilities and benefits:

  • Requires only 2 to 4 MB of endpoint system memory
  • Real-time and continuous policy processing, remediation, validation, and reporting
  • Policies remain enforced even when remote devices roam from the enterprise network
  • Support for on-the-fly queries and management actions
  • Encrypted agent-to-server communications
  • Policy-based and dynamic bandwidth throttling to work over very small aperture terminal (VSAT), multiprotocol label switching (MPLS) and other bandwidth-constrained networks
  • Broad platform support including virtualized operating systems such as VMware ESX Server and Microsoft's Hyper-V

Server

The Tivoli Endpoint Manager Server component can manage up to 250,000 agents without requiring advanced resource configuration for the hardware server it will be installed on. You can use available commercial lower end hardware servers to install and run Tivoli Endpoint Manager Server even when the managed environment consists of 250,000 targets.

Server capabilities and benefits:

  • Graphical user interface to efficiently manage assets
  • Built-in reporting and analysis tools
  • Support for automatic multiserver synchronization and non-stop service even during a disruptive event
  • Integrated security infrastructure controls agent actions and ensures administrator accountability
  • Ability to set configuration standards and baselines from defined groups of managed clients
  • Standard SQL and SOAP interfaces for integration with other database applications and systems

Policy Messages

Policy Messages, also known as Fixlet messages, communicate policy information between agents and server environments. Policy Messages can contain logical criteria to trigger specific actions, for example, "if vulnerability X exists on this client, update software module Y with the appropriate package." Additionally, you can use the Policy Messages included with IBM Tivoli Endpoint Manager (and delivered through IBM Tivoli Endpoint Manager content delivery service, or customize your own:

  • Open architecture that allows users to easily create their own policies
  • Secure authentication and audit trail

Relays

Relays act as communication and aggregation points and staging areas for Policy Messages and patch and remediation content. Relays help reduce network bandwidth requirements and provide an added degree of fault-tolerance for the management systems. Relays can be installed on existing hardware, including desktops and multipurpose systems such as file or print servers. No dedicated hardware is required.

Relay capabilities and benefits:

  • Provides a virtual infrastructure leveraging existing systems
  • Delivers redundancy and lowers network bandwidth requirements
  • Ability to serve devices regardless of where they are or the reliability of the network
  • Cache, stop, and restart downloads of large software packages to maximize network resources
  • Automatic pairing of endpoints to Relays based on location, operating system, and other customer-defined criteria

Accessibility by people with disabilities

A U.S. Section 508 Voluntary Product Accessibility Template (VPAT) containing details on accessibility compliance can be requested at

http://www.ibm.com/able/product_accessibility/index.html

Section 508 of the U.S. Rehabilitation Act

The IBM Tivoli Endpoint Manager V8.1 products satisfy the applicable requirements of Section 508 of the Rehabilitation Act when used in accordance with IBM's associated documentation, provided that any assistive technology with the product or products properly interoperates. A U.S. Section 508 Voluntary Product Accessibility Template (VPAT) can be requested via IBM's website

http://www.ibm.com/able/product_accessibility/index.html


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Product positioning
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IBM Tivoli Endpoint Manager solution manages endpoint lifecycle to help reduce labor costs through policy-based desired state management and automation, helping to enhance time-to-market. It helps improve the success rate of new application deployments and changes.

IBM Tivoli Endpoint Manager solution is a key product in the operational management suite of products in the service management strategy of IBM.

IBM Integrated Service Management helps organizations better manage their IT infrastructure to more effectively and efficiently deliver IT services.

IBM Tivoli Endpoint Manager solution is positioned as the endpoint lifecycle management engine for integrated solutions that enforce efficient configuration compliance, optimize change management processes, and enable a self-request software management service for the end users.

IBM Tivoli Endpoint Manager solution monitors and enforces security and compliance at the enterprise endpoints, providing a single management platform for endpoint security and compliance.

Together with other IBM security offerings such as the Tivoli Access Manager for Enterprise Single Sign On, the IBM Tivoli Endpoint Manager solution provides comprehensive endpoint management and access control.



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Program number
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Program
number    VRM    Program name

5725-C43  8.1    IBM Tivoli Endpoint Manager for Lifecycle Management
5725-C44  8.1    IBM Tivoli Endpoint Manager for Security and Compliance
5725-C45  8.1    IBM Tivoli Endpoint Manager for Patch Management
5725-C46  8.1    IBM Tivoli Endpoint Manager for Power Management 


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Education support
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Comprehensive education for IBM Tivoli products is offered through Worldwide Tivoli Education Delivery Services. A wide range of training options are available, including classes led by instructors, learning on demand, on-site training, and blended learning solutions.

For additional information, visit

http://www-306.ibm.com/software/tivoli/education/


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Offering Information
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Product information is available via the Offering Information website

http://www.ibm.com/common/ssi

Also, visit the Passport Advantage® website

http://www.ibm.com/software/passportadvantage


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Publications
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No publications are shipped with these programs.

The IBM Publications Center

http://www.ibm.com/shop/publications/order

The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided. Payment options for orders are via credit card (in the U.S.) or customer number for 20 countries. A large number of publications are available online in various file formats, and they can all be downloaded by all countries, free of charge.



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Technical information
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Specified operating environment

Hardware requirements

The hardware requirements for IBM Tivoli Endpoint Manager solution can vary on the managed environment and are mainly related to the machine on which the IBM Tivoli Endpoint Manager Server and the IBM Tivoli Endpoint Manager Console will be installed and running.

IBM Tivoli Endpoint Manager server hardware specifications

The values listed below are recommended hardware specifications that provide good performance for similar sized deployments of IBM Tivoli Endpoint Manager. If your deployment will have over 100 IBM Tivoli Endpoint Manager Console Operators, you should consider raising your hardware specifications to the next higher scale to support the large number of users or contact IBM Tivoli Endpoint Manager Technical Support for more help in selecting hardware.

For best performance, use the following recommendations:

Deployment
size        CPU                   Memory     Hard disks

< 250       2-3 GHz                2 GB      Standard HD
1,000       2-3 GHz - 2 Cores      4 GB      1 RAID Array (RAID 10, 5)
10,000      2-3 GHz - 2-4 Cores    8 GB      1-2 RAID Arrays (RAID 10)
50,000      2-3 GHz - 4 Cores     16 GB      2 RAID Arrays (RAID 10)
100,000     2-3 GHz - 4-8 Cores   16-32 GB   2 RAID Arrays (RAID 10)
> 200,000   2-3+ GHz - 8-16 Cores 32-64 GB   3 RAID Arrays (RAID 10)

Note: RAID arrays must support your using the disk cache for both reading and writing. The disk cache should be set to 50/50 read/write.

Disk space requirements

The hard disk configurations listed above are focused on providing high performance disks for the database and IBM Tivoli Endpoint Manager Server. The physical capacity needed for IBM Tivoli Endpoint Manager is generally considered very small. A minimum of 5 GB free disk space is needed by the database, data files, and the file caches to run IBM Tivoli Endpoint Manager. It is recommended that an additional 20 GB to 50 GB of disk space be available for flexibility, when using for administrative tasks such as database backups and to allow for growth.

Multiple RAID arrays normally provide more than enough disk space for IBM Tivoli Endpoint Manager so capacity concerns are not common.

Network card specifications

The IBM Tivoli Endpoint Manager Server is the central communication hub of a IBM Tivoli Endpoint Manager deployment and should be positioned in a data center with a high-speed network connection.

Server network speed recommendations:

  • 10 Mbps network connection is possible but not recommended for performance reasons.
  • 100 Mbps network connection or higher is recommended.
  • 1000 Mbps network connection is recommended if possible.

For deployments over 25,000 seats, consider using teamed network cards or 1 GB connections to provide optimal network throughput for the IBM Tivoli Endpoint Manager Server.

Console hardware specifications

IBM Tivoli Endpoint Manager Consoles are typically installed on personal workstations and Terminal Servers or Citrix Servers.

  • Users with high-speed network connections (10 Mbps+) to the IBM Tivoli Endpoint Manager Server database can use any computer that meets the requirements below.
  • Remote users will typically need to use a Terminal Server or Citrix Server because their network connection is too slow.

The hardware requirements are based on the number of managed computers, which is the number of computers that a IBM Tivoli Endpoint Manager Console Operator will see in their IBM Tivoli Endpoint Manager Console. In most deployments, an IBM Tivoli Endpoint Manager Console Operator will see a subset of the total number of computers while a Master IBM Tivoli Endpoint Manager Console Operator will see all of the computers.

Workstation installations

Number of
managed
computers   CPU                   Memory    Hard disks (free space)

< 250       1 GHz                 512 MB     50 MB free
1,000       2 GHz                 512 MB    100 MB free
10,000      2-3 GHz                 1 GB    250 MB free
50,000      2-3 GHz - 2 Cores       2 GB      1 GB free
100,000     2-3 GHz - 2 Cores       3 GB      2 GB free
> 200,000   2-3 GHz - 2-4 Cores     4 GB      3 GB free

Terminal Server and Citrix Server installations

The primary constraints for the IBM Tivoli Endpoint Manager Console are CPU and memory. The memory use of the IBM Tivoli Endpoint Manager Console goes up with the total number of managed IBM Tivoli Endpoint Manager clients. These configurations assume standard usage patterns for up to 10-20 simultaneous IBM Tivoli Endpoint Manager Console users:

Number of
IBM Tivoli
Endpoint
Manager
Agents  CPU                Memory   Hard disks (feee space)

< 250   2-3 GHz-2 Cores    2 GB     1 Raid Array (RAID 5, 10)-5 GB free
1,000   2-3 GHz-2 Cores    4 GB     1 Raid Array (RAID 5, 10)-10 GB free
10,000  2-3 GHz-4 Cores    8 GB     1 Raid Array (RAID 5, 10)-20 GB free
25,000  2-3 GHz-4 Cores    8-16 GB  1 Raid Array (RAID 5, 10)-40 GB free
100,000 2-3 GHz-4-8 Cores  16-32 GB 1 Raid Array (RAID 5, 10)-80 GB fre e
200,000 2-3 GHz-8-16 Cores 16-32 GB 1 Raid Array (RAID 5, 10)-150 GB free

Note: The values above reflect the number of simultaneous IBM Tivoli Endpoint Manager Consoles running on a single Terminal Server or Citrix Server, which means a single server can support many more IBM Tivoli Endpoint Manager Console Operators in total depending on IBM Tivoli Endpoint Manager Console usage patterns. Consider using more than one Terminal Server or Citrix Server if you will have more simultaneous users then the values listed here.

Important note: For larger deployments that expect over 50,000 IBM Tivoli Endpoint Manager Agents or over 50 IBM Tivoli Endpoint Manager Console operators, consult an IBM Tivoli Endpoint Manager deployment specialist for specific recommendations on Terminal Server and Citrix Server configurations.

Software requirements

The software requirements for IBM Tivoli Endpoint Manager solution are dependent on its components, which are:

  • IBM Tivoli Endpoint Manager Server
  • IBM Tivoli Endpoint Manager Console
  • IBM Tivoli Endpoint Manager Agent
  • IBM Tivoli Endpoint Manager Relay

IBM Tivoli Endpoint Manager server software specifications

Supported operating systems

  • Windows 2008 (x86/x64) Enterprise
  • Windows 2003 (x86/x64) Enterprise

Supported databases

  • SQL Server 2008 (x86/x64) Enterprise
  • SQL Server 2005 (x86/x64) Enterprise

SQL Standard edition is usually sufficient for smaller deployments with fewer than 50,000 computers. For more information, refer to the Microsoft knowledge base article

http://www.microsoft.com/Sqlserver/2005/en/us/compare-features.aspx

Note: Always apply the latest service pack and hot fixes for SQL server and Windows operating systems.

Console system requirements

IBM Tivoli Endpoint Manager Consoles software specifications

Supported operating systems:

  • Microsoft Windows XP
  • Microsoft Windows 2003
  • Microsoft Windows Vista
  • Microsoft Windows 2008
  • Microsoft Windows 7

Required software configurations:

  • Internet Explorer 6, or later.
  • Microsoft Data Access Components 2.7, or later.
  • Office web components.
  • Minimum 1024x768 screen resolution.
  • High speed network connection to the IBM Tivoli Endpoint Manager Server database.
  • IBM Tivoli Endpoint Manager requires MSXML 6 and Windows Installer V3.1.
  • Flash Player V9, or later is required to see the dashboards in the IBM Tivoli Endpoint Manager Console (and some of the web reports).

IBM Tivoli Endpoint Manager Agent software specifications

Supported operating systems

Microsoft Windows

  • Windows 2003, Windows XP (x64) (including Windows 2003 R2)
  • Windows Vista (x86/x64)
  • Windows 2003 Itanium®
  • Windows Server 2008 (x86/x64)
  • Windows Server 2008 Core (x86/x64)
  • Windows Server 2008 R2
  • Windows Server 2008 R2 Core
  • Windows 2008 Itanium
  • Windows 7
  • Windows Mobile 2003, 5.0, 6.5
  • Windows XP Embedded, Windows Embedded Standard, Windows Embedded for Point of Service (WEPOS), Windows Embedded POS Ready 2009

HP UNIX

  • HP-UX 11.00, 11.11 (RISC)
  • HP-UX 11.23 (RISC)
  • HP-UX 11.23 (Itanium, in compatibility mode)
  • HP-UX 11.31

IBM AIX®

  • AIX V5.1, V5.2, V5.3 (PowerPC®)
  • AIX V6.1 (PowerPC)

Sun Solaris

  • Solaris 8, 9, 10 (SPARC)
  • Solaris 10 (x86)

Linux

  • Red Hat Enterprise Linux 5 (x86, 32 bit, 64 bit)
  • Red Hat Enterprise Linux 4 (x86, 32 bit, 64bit)
  • Red Hat Enterprise Linux 4 (Linux on System z® 64 bit)
  • Linux Red Hat Fedora Core 4/5 (x86)
  • CentOS 4 (x86/x64)
  • CentOS 5 (x86/x64)
  • Oracle Enterprise Linux 4 (x86/x64)
  • Oracle Enterprise Linux 5 (x86/x64)
  • SuSE Linux Enterprise (SLED/SLES) 8, 9, 10 (x86)
  • SUSE Linux 10 (SLED/SLES) (x64)
  • SUSE Linux 11 (SLED/SLES) (x86/x64)

VMWare

  • VMWare ESX Server 3.5
  • VMWare ESX Server 4

Apple

  • Mac OS X 10.4, 10.5 (PowerPC)
  • Mac OS X 10.4, 10.5, 10.6 (Intel)

IBM Tivoli Endpoint Manager Relay software specifications

Supported operating systems

Microsoft Windows:

  • Windows Vista (x86/x64)
  • Windows Server 2008 (x86/x64)
  • Windows Server 2008 Core (x86/x64)
  • Windows Server 2008 R2
  • Windows Server 2008 R2 Core
  • Windows 7 (x86/x64)

IBM AIX:

  • AIX V6.1 (PowerPC)

Sun Solaris

  • Solaris 10 (x86, SPARC)

Linux

  • Red Hat Enterprise Linux 4 (x86/x64)
  • Red Hat Enterprise Linux 5 (x86/x64)

The program's specifications and specified operating environment information may be found in documentation accompanying the program, if available, such as a README file, or other information published by IBM, such as an announcement letter. Documentation and other program content may be supplied only in the English language.

Planning information

Direct customer support

For technical support or assistance, contact your IBM representative or visit

http://www.ibm.com/support
Packaging

IBM Tivoli Endpoint Manager for Lifecycle Management V8.1, IBM Tivoli Endpoint Manager for Security and Compliance V8.1, IBM Tivoli Endpoint Manager for Patch Management V8.1, and IBM Tivoli Endpoint Manager for Power Management V8.1 are distributed with:

  • International Program License Agreement (Z125-3301)
  • License Information document number L-TBRN-8AFTA6
  • IBM Tivoli Endpoint Manager Solution V8.1 Quick Start Guide
  • CD-ROMs or DVDs

IBM Tivoli Endpoint Manager for Software Use Analisys V8.1 is distributed with:

  • International Program License Agreement (Z125-3301)
  • License Information document number L-TBRN-8B3SFE
  • IBM Tivoli Endpoint Manager Solution V8.1 Quick Start Guide
  • CD-ROMs or DVDs

This program, when downloaded from a website, contains the applicable IBM license agreement and License Information, if appropriate, and will be presented for acceptance at the time of installation of the program. For future reference, the license and License Information will be stored in a directory such as LICENSE.TXT.

Security, auditability, and control

IBM Tivoli Endpoint Manager V8.1, IBM Tivoli Endpoint Manager for Lifecycle Management V8.1, IBM Tivoli Endpoint Manager for Security and Compliance V8.1, IBM Tivoli Endpoint Manager for Patch Management V8.1, and IBM Tivoli Endpoint Manager for Power Management use the security and auditability features of IBM WebSphere® Application Server. The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.



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Software Services
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IBM Software Services has the breadth, depth, and reach to manage your services needs. You can leverage the deep technical skills of our lab-based, software services team and the business consulting, project management, and infrastructure expertise of our IBM Global Services team. Also, we extend our IBM Software Services reach through IBM Business Partners to provide an extensive portfolio of capabilities. Together, we provide the global reach, intellectual capital, industry insight, and technology leadership to support a wide range of critical business needs.

To learn more about IBM Software Services or to contact a Software Services sales specialist, visit

http://www.ibm.com/software/sw-services/


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Licensing metric definitions and pricing examples
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Client Device

Client Device is a unit of measure by which the program can be licensed. A Client Device is a single user computing device or special purpose sensor or telemetry device that requests the execution of or receives for execution a set of commands, procedures, or applications from or provides data to another computer system that is typically referred to as a server or is otherwise managed by the server. Multiple Client Devices may share access to a common server. A Client Device may have some processing capability or be programmable to allow a user to do work. Examples include, but are not limited to actuators, appliances, automated teller machines, automatic meter readers, cash registers, disk drives, desktop computers, kiosks, notebook computers, personal digital assistant, point-of-sale terminals, sensors, smart meters, tape drives, and technical workstations. Licensee must obtain entitlements for every Client Device which runs, provides data to, uses services provided by, or otherwise accesses the program and for every other computer or server on which the program is installed.

Resource Value Unit (RVU)

RVU is a unit of measure by which the program can be licensed. RVU Proofs of Entitlement (PoEs) are based on the number of units of a specific resource used or managed by the program. Licensee must obtain entitlements for this program sufficient to cover the resources managed by the program. Licensee must obtain sufficient entitlements for the number of RVUs required for licensee's environment for the specific resources as specified in the resource table found in the program's announcement and/or License Information document. RVU entitlements are specific to the program and the type of resource and may not be exchanged, interchanged, or aggregated with RVU entitlements of another program or resource.

Standby or backup systems

For programs running or resident on backup machines, IBM defines three types of situations: cold, warm and hot. In cold and warm situations, a separate entitlement for the copy on the backup machine is normally not required and typically no additional charge applies. In a hot backup situation, the customer needs to acquire other licenses or entitlements sufficient for that server. All programs running in backup mode must be solely under the customer's control, even if running at another enterprise's location.

As a practice, the following are definitions and allowable actions concerning the copy of the program used for backup purposes:

Cold: A copy of the program may reside, for backup purposes, on a machine as long as the program is not started. There is no additional charge for this copy.

Warm: A copy of the program may reside for backup purposes on a machine and is started, but is idling, and is not doing any work of any kind. There is no additional charge for this copy.

Hot: A copy of the program may reside for backup purposes on a machine, is started, and is doing work. The customer must acquire a license or entitlements for this copy and there will generally be an additional charge.

Doing work includes, for example, production, development, program maintenance, and testing. It also could include other activities such as mirroring of transactions, updating of files, synchronization of programs, data, or other resources (for example, active linking with another machine, program, database or other resource, and so on), or any activity or configurations that would allow an active hot switch or other synchronized switchover between programs, databases, or other resources to occur.

Pricing examples

The resource for the purpose of the RVU calculation is Activated Processor Cores managed by the program. An Activated Processor Core is a processor core that is available for use in a physical or virtual server, regardless of whether the capacity of the processor core can be or is limited through virtualization technologies, operating system commands, BIOS settings, or similar restrictions. Licensee can deploy the program using either full capacity licensing or virtualization capacity (sub-capacity) licensing according to the Passport Advantage Sub-Capacity Licensing Terms (refer to the website below). If using full capacity licensing, each Activated Processor Core in the physical hardware environment managed by the program must be counted, except for those servers from which the program permanently no longer manages. If using virtualization capacity licensing, the Virtualization Capacity License Counting Rules at

http://www.ibm.com/software/lotus/passportadvantage/Counting_Software_licenses_using_specific_virtualization_technologies.html

defines how many Activated Processor Cores must be counted.

The RVU table for Tivoli Endpoint Manager is below:

Tier    From quantity  To quantity    Factor

 1            0          2,500        1.00
 2        2,501         10,000        0.80
 3       10,001         50,000        0.60
 4       50,001        150,000        0.40
 5      150,001        -              0.20

Pricing example 1

A customer wishes to license Tivoli Endpoint Manager for the servers in the following core environment:

Distributed servers

  • 20 one processor, single core servers
  • 65 one processor, dual core servers
  • 12 two processor, dual core servers
  • 10 two processor, quad core servers
  • One eight processor, dual core server with two virtual or logical partitions
  • One four processor, quad core server
  • One z800 server with two uniprocessor IFLs running Linux (also known as "Linux on System z")

Note: Linux on System z offerings may not be available for all Tivoli products. This licensing example assumes such availability. Linux on System z offerings have distinctly orderable part numbers in Passport Advantage, which should be used when ordering entitlements for IFLs running Linux.

If pricing products without a Linux on System z offering, you should exclude the z800 server entitlement requirement indicated below.

The customer wants to manage the applicable distributed server environment with Tivoli Endpoint Manager:

Systems               Quantity in              Processor cores
managed               customer environment     to be licensed

One processor,        20                        20
single core
One processor,        65                       130
dual core
Two processors,       12                        48
dual core
Two processors,       10                        80
quad core
Eight processors,      1                        16
dual core (2
logical partitions)
Four processors,       1                        16
quad core
z800 server with       1                         2
2 uniprocessor IFLs
(requires Linux on
System z availability)
is managed
Total processors to                            312
 be licensed

Based on the 312 managed cores, the customer would require 312 RVUs of Tivoli Endpoint Manager.

Pricing example 2:

A customer wishes to license Tivoli Endpoint Manager in the following core environment:

Servers with 45,000 managed cores
25,000 Client Devices

The following calculation is used to determine the number of RVUs required to license the 45,000 managed cores in the server environment.

Tier          Quantity of Managed Cores    RVUs

1              2,500                        2,500
2              7,500                        6,000
3             35,000                       21,000
Total                                      29,500

The first tier based on the RVU table is used to calculate the first 2,500 managed cores at a factor of 1 per core or in the case above 2,500 RVUs (2,500 x 1.) The second tier is used to calculate the managed cores from 2,501 to 10,000 at a .8 factor or (7,500 x .8 = 6,000). The third tier is used for those managed cores between 10,001 and 50,000. In the example, 35,000 of the managed cores reside in tier 3 or (35,000 x .6 = 21,000). Adding the RVUs together for each tier, the customer requires 29,500 RVUs to license the 45,000 managed cores.

In addition, the customer would require 25,000 of the client device part number to license the 25,000 client devices in the environment.



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Ordering information
Bottom rule

This product is only available via Passport Advantage. It is not available as shrinkwrap.

These products may only be sold directly by IBM or by authorized IBM Business Partners for Software Value Plus.

For more information about IBM Software Value Plus, visit

https://www-304.ibm.com/partnerworld/wps/servlet/ContentHandler/svp

To locate IBM Business Partners for Software Value Plus in your geography for a specific Software Value Plus portfolio, contact your IBM representative.

Product group: Tivoli
Product:
         IBM Tivoli Endpoint Manager for Lifecycle Management(5725-C43)
         IBM Tivoli Endpoint Manager for Security and Compliance (5725-C44)
         IBM Tivoli Endpoint Manager for Patch Management (5725-C45)
         IBM Tivoli Endpoint Manager for Power Management (5725-C46
 
  Product category: TVCONFIG (Configurations and Operations)

Passport Advantage trade up

Below is a list of precursor products for which you must have already acquired a license, in order to be eligible to acquire equivalent licenses using the trade-up part number.

Precursor product      Trade-up product               Trade-up part number

 
Tivoli Provisioning    Tivoli Endpoint Manager         D0I18LL
Manager Express        LifeCycle Management RVU
Server
 
Tivoli Endpoint        Tivoli Endpoint Manager         D0I19LL
Manager Express        LifeCycle Management
Client device          Client Device
 
 
Tivoli Security        Tivoli Endpoint Manager         D0I1ALL
Compliance Manager     Security Compliance RVU
PVU
 
 
Tivoli Security        Tivoli Endpoint Manager         D0I1BLL
Compliance Manager     Security Compliance
Client Device          Client Device 

Consult your IBM representative if you have any questions.

Passport Advantage customer: Media pack entitlement details

Customers with active maintenance or subscription for the products listed are entitled to receive the corresponding media pack.

IBM Tivoli Endpoint Manager V8.1 media pack:
 
               Entitled maintenance
SUB IDs        offerings description

BJ009ML        IBM Tivoli Endpoint Manager for Lifecycle Management, V8.1
TEMP0001SB01   TEM Lifecycle Mgr RVU
TEMP0001SB02   TEM Lifecycle Mgr Term RVU
TEMP0001SB03   TEM Lifecycle Mgr Client Dev
TEMP0001SB04   TEM Lifecycle Mgr Term Client Dev
 
BJ00AML        IBM Tivoli Endpoint Manager for Software Use Analysis V8.1
TEMP0001SB05   TEM SW Use Analysis RVU
TEMP0001SB06   TEM SW Use Analysis Term RVU
TEMP0001SB07   TEM SW Use Analysis Client Device
TEMP0001SB08   TEM SW Use Analysis Term Client Device
 
BJ00CML        IBM Tivoli Endpoint Manager for Security and Compliance V8.1
TEMSP001SB01   TEM Sec Compliance RVU
TEMSP001SB02   TEM Sec Compliance Term RVU
TEMSP001SB03   TEM Sec Compliance Client Device
TEMSP001SB04   TEM Sec Compliance Term Client Device
 
BJ00EML        IBM Tivoli Endpoint Manager for Patch/Power Management V8.1
TEMP0001SB09   TEM Patch Mgr RVU
TEMP0001SB10   TEM Patch Mgr Term RVU
TEMP0001SB11   TEM Patch Mgr Client Device
TEMP0001SB12   TEM Patch Mgr Term Client Device
TEMP0001SB13   TEM Power Mgr RVU
TEMP0001SB14   TEM Power Mgr Term RVU
TEMP0001SB15   TEM Power Mgr Client Device
TEMP0001SB16   TEM Power Mgr Term Client Device
Media pack
description                                             Part number

IBM Tivoli Endpoint Manager for Lifecycle               BJ009ML
Management, V8.1 Media Pack MP ML
IBM Tivoli Endpoint Manager SW Use Analisys,            BJ00AML
V8.1 Media Pack MP ML
IBM Tivoli Endpoint Manager Patch & Power               BJ00EML
Management, V8.1 Pack MP ML
IBM Tivoli Endpoint Manager Security and                BJ00CML
Compliance, V8.1 Media Pack MP ML

Current licensees

New licensees

Orders for new licenses will be accepted now.

Shipment will begin on the planned availability date.

Basic license

Ordering information for Passport Advantage

Passport Advantage allows you to have a common anniversary date Software Subscription and Support (SW S&S) renewals, which can simplify management and budgeting for eligible new versions and releases (and related technical support) for your covered products. The anniversary date, established at the start of your Passport Advantage Agreement, will remain unchanged while your Passport Advantage Agreement remains in effect. New software purchases will initially include twelve full months of Software Subscription and Support (also referred to as Software Maintenance). Software Subscription and Support in the second year (the first year of renewal) can be prorated to be coterminous with your common anniversary date. Thereafter, all Software Subscription and Support (Software Maintenance) will renew at the common anniversary date for twelve full months of Software Subscription and Support (Software Maintenance).

Refer to the IBM International Passport Advantage Agreement and to the IBM Software Support Handbook for specific terms relating to, and a more complete description of, technical support provided through Software Subscription and Support (Software Maintenance).

The quantity to be specified for the Passport Advantage part numbers in the following table is per required number of Processor Value Units. To order for Passport Advantage, specify the desired part number and quantity.

IBM Tivoli Endpoint Manager for Lifecycle Management - 5725-C43

Description                                         Part number

TIVOLI ENDPOINT MGR LIFECYCLE MGT RVU LIC + SW      D0HSGLL
S&S 12 MO
TIVOLI ENDPOINT MGR LIFECYCLE MGT RVU ANNUAL SW     E0BDCLL
S&S RNWL
TIVOLI ENDPOINT MGR LIFECYCLE MGT RVU SW S&S        D0HSHLL
REINSTATE 12 MO
TIVOLI ENDPOINT MGR LIFECYCLE MGT RVU INITL FT      D0HT1LL
LIC+S&S 12 MO
TIVOLI ENDPOINT MGR LIFECYCLE MGT RVU SUBSQ FT      E0BDMLL
LIC+S&S 12 MO
TIVOLI ENDPOINT MGR LIFECYCLE MGMT CLIENT DEVICE    D0HSILL
LIC + SW S&S 12 MO
TIVOLI ENDPOINT MGR LIFECYCLE MGMT CLIENT DEVICE    E0BDDLL
ANNUAL SW S&S RNWLD0I19LL
TIVOLI ENDPOINT MGR LIFECYCLE MGMT CLIENT DEVICE    D0HSJLL
SW S&S REINSTATE 12 MO
TIVOLI ENDPOINT MGR LIFECYCLE MGMT CLIENT DEVICE    D0HT2LL
INITL FT LIC+S&S 12 MO
TIVOLI ENDPOINT MGR LIFECYCLE MGMT CLIENT DEVICE    E0BDNLL
SUBSQ FT LIC+S&S 12 MO
TIVOLI ENDPOINT MGR SW USE ANALYSIS RVU LIC + SW    D0HSKLL
S&S 12 MO
TIVOLI ENDPOINT MGR SW USE ANALYSIS  RVU ANNUAL SW  E0BDELL
S&S RNWL
TIVOLI ENDPOINT MGR SW USE ANALYSIS  RVU SW S&S     D0HSLLL
REINSTATE 12 MO
TIVOLI ENDPOINT MGR SW USE ANALYSIS  RVU INITL      D0HT3LL
FT LIC+S&S 12 MO
TIVOLI ENDPOINT MGR SW USE ANALYSIS  RVU SUBSQ      E0BDPLL
FT LIC+S&S 12 MO
TIVOLI ENDPOINT MGR SW USE ANALYSIS CLIENT DEVICE   D0HSMLL
LIC + SW S&S 12 MO
TIVOLI ENDPOINT MGR SW USE ANALYSIS CLIENT DEVICE   E0BDFLL
ANNUAL SW S&S RNWL
TIVOLI ENDPOINT MGR SW USE ANALYSIS CLIENT DEVICE   D0HSNLL
SW S&S REINSTATE 12 MO
TIVOLI ENDPOINT MGR SW USE ANALYSIS CLIENT DEVICE   D0HT4LL
INITL FT LIC+S&S 12 MO
TIVOLI ENDPOINT MGR SW USE ANALYSIS CLIENT DEVICE   E0BDQLL
SUBSQ FT LIC+S&S 12 MO

IBM Tivoli Endpoint Manager for Patch Management - 5725-C45

Description                                         Part number

TIVOLI ENDPOINT MGR PATCH MGMT  RVU LIC + SW S&S    D0HSPLL
12 MO
TIVOLI ENDPOINT MGR PATCH MGMT RVU ANNUAL SW S&S    E0BDGLL
RNWL
TIVOLI ENDPOINT MGR PATCH MGMT RVU SW S&S           D0HSQLL
REINSTATE 12 MO
TIVOLI ENDPOINT MGR PATCH MGMT RVU INITL FT LIC     D0HT5LL
+S&S 12 MO
TIVOLI ENDPOINT MGR PATCH MGMT RVU SUBSQ FT LIC     E0BDRLL
+S&S 12 MO
TIVOLI ENDPOINT MGR PATCH MGMT CLIENT DEVICE LIC    D0HSRLL
+ SW S&S 12 MO
TIVOLI ENDPOINT MGR PATCH MGMT CLIENT DEVICE        E0BDHLL
ANNUAL SW S&S RNWL
TIVOLI ENDPOINT MGR PATCH MGMT CLIENT DEVICE SW     D0HSSLL
S&S REINSTATE 12 MO
TIVOLI ENDPOINT MGR PATCH MGMT CLIENT DEVICE        D0HT6LL
INITL FT LIC+S&S 12 MO
TIVOLI ENDPOINT MGR PATCH MGMT CLIENT DEVICE        E0BDSLL
SUBSQ FT LIC+S&S 12 MO

IBM Tivoli Endpoint Manager for Power Management - 5725-C46

Description                                         Part number

TIVOLI ENDPOINT MGR POWER® MGMT RVU LIC + SW        D0HSTLL
S&S 12 MO
TIVOLI ENDPOINT MGR POWER MGMT RVU ANNUAL SW        E0BDILL
S&S RNWL
TIVOLI ENDPOINT MGR POWER MGMT RVU SW S&S           D0HSULL
REINSTATE 12 MO
TIVOLI ENDPOINT MGR POWER MGMT RVU INITL FT         D0HT7LL
LIC+S&S 12 MO
TIVOLI ENDPOINT MGR POWER MGMT RVU SUBSQ FT         E0BDTLL
LIC+S&S 12 MO
TIVOLI ENDPOINT MGR POWER MGMT CLIENT DEVICE LIC    D0HSVLL
+ SW S&S 12 MO
TIVOLI ENDPOINT MGR POWER MGMT CLIENT DEVICE ANNUAL E0BDJLL
SW S&S RNWL
TIVOLI ENDPOINT MGR POWER MGMT CLIENT DEVICE SW     D0HSWLL
S&S REINSTATE 12 MO
TIVOLI ENDPOINT MGR POWER MGMT CLIENT DEVICE INITL  D0HT8LL
FT LIC+S&S 12 MO
TIVOLI ENDPOINT MGR POWER MGMT CLIENT DEVICE SUBSQ  E0BDULL
FT LIC+S&S 12 MO

IBM Tivoli Endpoint Manager for Security and Compliance - 5725-C44

Description                                         Part number

TIVOLI ENDPOINT MGR SEC COMPLIANCE RVU LIC + SW     D0HSXLL
S&S 12 MO
TIVOLI ENDPOINT MGR SEC COMPLIANCE RVU ANNUAL SW    E0BDKLL
S&S RNWL
TIVOLI ENDPOINT MGR SEC COMPLIANCE RVU SW S&S       D0HSYLL
REINSTATE 12 MO
TIVOLI ENDPOINT MGR SEC COMPLIANCE RVU INITL FT     D0HT9LL
LIC+S&S 12 MO
TIVOLI ENDPOINT MGR SEC COMPLIANCE RVU SUBSQ FT     E0BDVLL
LIC+S&S 12 MO
TIVOLI ENDPOINT MGR SEC COMPLIANCE CLIENT DEVICE    D0HT0LL
SW S&S REINSTATE 12 MO
TIVOLI ENDPOINT MGR SEC COMPLIANCE CLIENT DEVICE    D0HSZLL
LIC + SW S&S 12 MO
TIVOLI ENDPOINT MGR SEC COMPLIANCE CLIENT DEVICE    E0BDLLL
ANNUAL SW S&S RNWL
TIVOLI ENDPOINT MGR SEC COMPLIANCE CLIENT DEVICE    D0HTALL
INITL FT LIC+S&S 12 MO
TIVOLI ENDPOINT MGR SEC COMPLIANCE CLIENT DEVICE    E0BDWLL
SUBSQ FT LIC+S&S 12 MO

To order a media pack for Passport Advantage, specify the part number in the desired quantity from the following table:

Description                                           Part number

IBM Tivoli Endpoint Manager for Lifecycle Management, BJ009ML
V8.1 Windows Multilingual Media Pack
 
IBM Tivoli Endpoint Manager for Software Use          BJ00AML
Analysis V8.1 Multilingual Windows Media Pack
 
IBM Tivoli Endpoint Manager for Patch Management      BJ00EML
and PowerManagement V8.1 Multilingual Windows
Media Pack
 
IBM Tivoli Endpoint Manager for Security and          BJ00CML
Compliance V8.1 Multilingual Windows Media Pack

The IBM Tivoli Endpoint Manager suite is also available, via Web download, from Passport Advantage.



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Terms and conditions
Bottom rule

The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with IBM are contained in the applicable contract documents such as the IBM International Program License Agreement, IBM International Passport Advantage Agreement, and the IBM Agreement for Acquisition of Software Maintenance.

This product is only available via Passport Advantage. It is not available as shrinkwrap.

Licensing

IBM International Program License Agreement including the License Information document and PoE govern your use of the program. PoEs are required for all authorized use. Part number products only, offered outside of Passport Advantage, where applicable, are license only and do not include Software Maintenance.

These programs are licensed under the IBM Program License Agreement (IPLA) and the associated Agreement for Acquisition of Software Maintenance, which provide for support with ongoing access to releases and versions of the program. IBM includes one year of Software Maintenance with the initial license acquisition of each program acquired. The initial period of Software Maintenance can be extended by the purchase of a renewal option, if available. These programs have a one-time license charge for use of the program and an annual renewable charge for the enhanced support that includes telephone assistance (voice support for defects during normal business hours), as well as access to updates, releases, and versions of the program as long as support is in effect.

S/390® and System z IBM Operational Support Services - SoftwareXcel is an option if you desire added services.

License Information form number
  • IBM Tivoli Endpoint Manager for Lifecycle Management (5725-C43): L-TBRN-8AFTA6
  • IBM Tivoli Endpoint Manager for Software Use Analisys (chargeable component): L-TBRN-8B3SFE
  • IBM Tivoli Endpoint Manager for Security and Compliance (5725-C44): L-TBRN-8AFTA6
  • IBM Tivoli Endpoint Manager for Patch Management (5725-C45): L-TBRN-8AFTA6
  • IBM Tivoli Endpoint Manager for Power Management(5725-C46): L-TBRN-8AFTA6

The program's License Information will be available for review on the IBM Software License Agreement website

http://www.ibm.com/software/sla/sladb.nsf
Limited warranty applies

Yes

Limited warranty

IBM warrants that when the program is used in the specified operating environment, it will conform to its specifications. The warranty applies only to the unmodified portion of the program. IBM does not warrant uninterrupted or error-free operation of the program or that IBM will correct all program defects. You are responsible for the results obtained from the use of the program.

IBM provides you with access to IBM databases containing information on known program defects, defect corrections, restrictions, and bypasses at no additional charge. For further information, consult the IBM Software Support Handbook found at

http://www.ibm.com/support/handbook

IBM will maintain this information for at least one year after the original licensee acquires the program (warranty period).

Program technical support

This technical support allows you to obtain assistance (via telephone or electronic means) from IBM for product-specific, task-oriented questions regarding the installation and operation of the program product. Software Subscription and Support (Software Maintenance) also provides you with access to updates (modifications or fixes), releases, and versions of the program. You will be notified, via announcement letter, of discontinuance of support with 12 months' notice. If you require additional technical support from IBM, including an extension of support beyond the discontinuance date, contact your IBM representative or IBM Business Partner. This extension may be available for a fee.

Money-back guarantee

If for any reason you are dissatisfied with the program and you are the original licensee, you may obtain a refund of the amount you paid for it, if within 30 days of your invoice date you return the program and its PoE to the party from whom you obtained it. If you downloaded the program, you may contact the party from whom you acquired it for instructions on how to obtain the refund.

For clarification, note that (1) for programs acquired under the IBM International Passport Advantage offering, this term applies only to your first acquisition of the program and (2) for programs acquired under any of IBM's On/Off Capacity on Demand (On/Off CoD) software offerings, this term does not apply since these offerings apply to programs already acquired and in use by you.

Other terms
Volume orders (IVO)

No

IBM International Passport Advantage Agreement
Passport Advantage applies

Yes, and through the Passport Advantage website at

http://www.ibm.com/software/passportadvantage
Usage restriction

Yes. Usage is limited to the quantity of Value Units, network nodes, and client devices that you have licensed.

Software Subscription and Support (Software Maintenance) applies

Yes. Software Subscription and Support (also referred to as Software Maintenance) is included with licenses purchased through Passport Advantage and Passport Advantage Express. Product upgrades and Technical Support are provided by the Software Subscription and Support (Software Maintenance) offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software and Technical Support provides voice and electronic access to IBM support organizations, worldwide.

IBM includes one year of Software Subscription and Support (Software Maintenance) with each program license acquired. The initial period of Software Subscription and Support (Software Maintenance) can be extended by the purchase of a renewal option, if available.

While your Software Subscription and Support (Software Maintenance) is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions, and code-related questions. IBM provides assistance via telephone and, if available, electronic access, only to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, 7 days a week. For additional details, consult your IBM Software Support Handbook at

http://www.ibm.com/support/handbook

Software Subscription and Support (Software Maintenance) does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under the applicable agreements.

For additional information about the International Passport Advantage Agreement and the IBM International Passport Advantage Express Agreement, visit the Passport Advantage website at

http://www.ibm.com/software/passportadvantage
IBM Operational Support Services - SoftwareXcel

No

System i Software Maintenance applies

No

Variable charges apply

No

Educational allowance available

Not applicable.



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IBM Electronic Services
Bottom rule

IBM has transformed its delivery of hardware and software support services to help you achieve higher system availability. Electronic Services is a web-enabled solution that offers an exclusive, no-additional-charge enhancement to the service and support available for IBM servers. These services are designed to provide the opportunity for greater system availability with faster problem resolution and preemptive monitoring. Electronic Services comprises two separate, but complementary, elements: Electronic Services news page and Electronic Services Agent.

The Electronic Services news page is a single Internet entry point that replaces the multiple entry points traditionally used to access IBM Internet services and support. The news page enables you to gain easier access to IBM resources for assistance in resolving technical problems.

The Electronic Service Agent™ is no-additional-charge software that resides on your server. It monitors events and transmits system inventory information to IBM on a periodic, client-defined timetable. The Electronic Service Agent automatically reports hardware problems to IBM. Early knowledge about potential problems enables IBM to deliver proactive service that may result in higher system availability and performance. In addition, information collected through the Service Agent is made available to IBM service support representatives when they help answer your questions or diagnose problems. Installation and use of IBM Electronic Service Agent for problem reporting enables IBM to provide better support and service for your IBM server.

To learn how Electronic Services can work for you, visit

http://www.ibm.com/support/electronic


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Prices
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Passport Advantage

For Passport Advantage information and charges, contact your IBM representative or authorized IBM Business Partner for Software Value Plus. Additional information is also available at

https://www-304.ibm.com/partnerworld/wps/servlet/ContentHandler/svp

Information on charges is available at website

http://www.ibm.com/support

In the Electronic tools category, select the option for Purchase/upgrade tools.

Business Partner information

If you are an IBM Business Partner -- Distributor for Workstation Software acquiring products from IBM, you may link to Passport Advantage Online for Resellers where you can obtain Business Partner pricing information. An IBM ID and password are required.

https://www.ibm.com/software/howtobuy/passportadvantage/paoreseller


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Order now
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To order, contact your local IBM representative or your IBM Business Partner.

To identify your local IBM Business Partner or IBM representative, call 800-IBM-4YOU (426-4968). For more information, contact the Americas Call Centers.

Phone:     800-IBM-CALL (426-2255)
Fax:       800-2IBM-FAX (242-6329)


For IBM representative: callserv@ca.ibm.com



For IBM Business Partner: pwswna@us.ibm.com
 
Mail:      IBM Teleweb Customer Support
           ibm.com® Sales Execution Center, Americas North
           3500 Steeles Ave. East, Tower 3/4
           Markham, Ontario
           Canada  L3R 2Z1
 
Reference: YE001

The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.

Note: Shipments will begin after the planned availability date.

IBM Software Value Plus

These products are available under IBM Software Value Plus, either directly from IBM or through authorized Business Partners who invest in skills and high value solutions. IBM customers may benefit industry-specific or horizontal solutions, skills and expertise provided by these Business Partners.

Additions to Software Value Plus will be communicated through standard product announcements. For a current list of IBM software available under Software Value Plus, visit

https://www-304.ibm.com/partnerworld/wps/servlet/ContentHandler/svp

For questions regarding IBM Software Value Plus contact your IBM representative.

Trademarks

Electronic Service Agent is a trademark of IBM Corporation in the United States, other countries, or both.

IBM, Tivoli, Power, Passport Advantage, AIX, PowerPC, System z, WebSphere, POWER, S/390 and ibm.com are registered trademarks of IBM Corporation in the United States, other countries, or both.

Windows and Microsoft are registered trademarks of Microsoft Corporation in the United States, other countries, or both.

UNIX is a registered trademark of The Open Group in the United States and other countries.

Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both.

Intel and Itanium are registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries.

Other company, product, and service names may be trademarks or service marks of others.

Terms of use

IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Additional terms of use are located at:

http://www.ibm.com/legal/us/en/

For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page

http://www.ibm.com/planetwide/us/

Terms of use