IBM Tivoli Storage Manager for Virtual Environments V6.2 helps improve data backup and restore capability for VMware hypervisors

IBM United States Software Announcement 211-028
February 22, 2011


Table of contents
Overview Overview Publications Publications
Key prerequisites Key prerequisites Technical information Technical information
Planned availability date Planned availability date Ordering information Ordering information
Description Description Terms and conditions Terms and conditions
Product positioning Product positioning Prices Prices
Program number Program number Order now Order now


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At a glance
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IBM® Tivoli® Storage Manager for Virtual Environments V6.2 extends capabilities that currently exist in IBM Tivoli Storage Manager. Highlights include:

  • Centrally managed data protection for VMware hypervisors
  • Quick and efficient incremental block-level backups utilizing VMware's vStorage APIs for Data Protection and Changed Block Tracking features
  • Automatic detection of newly created virtual machines to help ensure compliance with a backup policy
  • Capability to offload the backup workload to one or more vStorage backup servers
  • Use of a non-disruptive snapshot at the virtual machine image level to help minimize disruptions to virtual guests
  • Multiple recovery options from a single-pass image-level backup that can help with:
    • Granular file level recoveries
    • Near-instant volume recoveries
    • Full virtual machine recoveries
  • Advanced capabilities such as compression and deduplication to help reduce network and storage capacity requirements
For ordering, contact Your IBM representative or an IBM Business Partner.
For more information contact the Americas Call Centers at
800-IBM-CALL (426-2255).
 
Reference: SE001


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Overview
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Over the past few years, virtualization technologies have been transforming the way data centers and remote offices are managed. These technologies have helped reduce floor space, drive up utilization metrics, and enable new levels of service management and operational flexibility. However, the amount of data created and managed continues to grow.

Although technology has made it easier to create new virtual machines, the sprawling numbers of virtual machines have created challenges for managing data protection. Backing up and restoring data for dozens of virtual machines that may reside on an enterprise server can bring all other operations on that server to a halt.

While IBM Tivoli Storage Manager already delivers a very effective offering for the backup challenge, the new IBM Tivoli Storage Manager for Virtual Environments V6.2 compliments Tivoli Storage Manager by offering additional improvements for backup efficiencies and advanced recovery capabilities for VMware hypervisors.

Using Tivoli Storage Manager for Virtual Environments V6.2, the burden of running backups on a virtual machine can be eliminated by offloading backup workloads from a VMware ESX or ESXi-based server to a centralized vStorage backup server. The vStorage backup server takes full and incremental snapshots of virtual machines, processes backups, and sends the results to a Tivoli Storage Manager V5.5, or later server.

Incremental backups occur at a block level, thereby leveraging VMware's Changed Block Tracking capability, and periodic full backups take a non-disruptive snapshot at the virtual machine image level. Near-instant recovery can be applied at a file level or disk volume level. Virtual machine image level can be restored through the vStorage server. These capabilities can provide end users with recovery flexibility from a single-pass image-level backup. Tivoli Storage Manager for Virtual Environments V6.2 helps simplify day-to-day administration with a single, centralized console.



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Key prerequisites
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Refer to the Technical information section.



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Planned availability date
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  • March 11, 2011: Electronic
  • March 18, 2011: Media


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Description
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Faster, more frequent protection for virtual machines

IBM Tivoli Storage Manager for Virtual Environments V6.2 integrates with, and extends the role of, IBM Tivoli Storage Manager to help with:

  • Backup and recovery
  • Disaster recovery
  • Data reduction
  • Bare-machine recovery
  • Space management

In the virtualized environment, Tivoli Storage Manager for Virtual Environments V6.2 provides:

  • Improved frequency of backups to help reduce the amount of data at risk
  • Fast recovery of data to help reduce downtime following a failure

Tivoli Storage Manager for Virtual Environments V6.2 supports the VMware vStorage APIs for Data Protection technology that helps simplify and streamline operations by utilizing agents placed on one or more vStorage backup server. Unlike agents placed on the virtual machines themselves, the vStorage APIs can significantly reduce the system overhead and any disruption that backups may cause to virtual machine operations.

In the vStorage model, the agent has the ability to read and write directly from and to the VMware server's storage, handling backup schedules, and the transfer of data from the virtual machines and then transferring data to a server running Tivoli Storage Manager for reporting and management. In this backup process, no intermediate storage is required because data passes through the vStorage backup server for processing but does not remain on the system. In addition, data can be transferred across the Storage Area Network (SAN) when the infrastructure allows it. A vStorage backup server can reside in a virtual machine in the same VMware server, with no additional hardware required.

By conducting operations on the vStorage backup server and VMware host servers rather than on the virtual machine, Tivoli Storage Manager for Virtual Environments V6.2 offers a number of process advantages:

  • Centralized and simplified management - one Tivoli Storage Manager agent supports multiple virtual machines
  • Can reduce workload on the virtual machine - allows other operations to continue during backup
  • Fast backups and potentially less redundant data - integrates with vStorage APIs for Data Protection to help capture incremental data changes at the block level
  • Support for LAN-free data transfer from virtual machines to the backup - preserves bandwidth for other uses

Additional support for backup processes and VMware solutions include:

  • Automatic discovery of virtual machines
  • Automatic configuration of backup for new virtual machines
  • Support for deduplication
  • Incremental backup using VMware's Changed Block Tracking function
  • Automatic detection of a virtual machine's new location when it is moved using VMware vMotion

Retrieving data from image-level backups

Tivoli Storage Manager for Virtual Environments V6.2 gives users the flexibility to perform a file level, volume level, or virtual machine image level recovery using a single backup of a virtual machine image. Periodic capture of data changes at the block level helps reduce the amount of data at risk between full backups, which can enable applications and users to get back up and running within minutes following any data loss.

In a file restore operation, the administrator launches the Tivoli Storage Manager for Virtual Environments V6.2 restore on the vStorage backup server (or on any other Microsoft® Windows® machine), accesses a point-in-time view of the data in the storage pool using Tivoli Storage Manager, and performs a drag-and-drop of the desired files.

For a full volume restore, Tivoli Storage Manager for Virtual Environments V6.2 mounts the point-in-time snapshot for that volume directly to the recovery volume and makes it available immediately to users and applications, while the actual data recovery happens in the background. All application and operating system requests to write to and read from the volume are handled transparently, providing near-normal performance during the recovery process.

Image-level restores can provide comprehensive recovery of not only the data but also the complete computing environment, from operating systems, applications, and patches to upgrades and custom configurations.

Tivoli Storage Manager for Virtual Environments V6.2 extends the capabilities of the Tivoli Storage Manager family of products in the rapidly growing area of virtual servers by:

  • Addressing the growing need for simplified, streamlined, and reliable backup and restore processes that can allow virtual machines to continue operations and help their users to remain productive without disruption
  • Providing the scalability to handle huge data protection needs in rapidly growing virtual environments
  • Providing an offering that is safe and effective in the virtual environment because it is designed specifically for use with virtual machines rather than physical systems

Accessibility by people with disabilities

A U.S. Section 508 Voluntary Product Accessibility Template (VPAT) containing details on accessibility compliance can be requested at

http://www.ibm.com/able/product_accessibility/index.html


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Product positioning
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Tivoli Storage Manager for Virtual Environments V6.2 extends existing Tivoli Storage Manager capabilities by providing additional functionality in both backup and recovery scenarios. Those capabilities include support for incremental block-level backup and granular recoveries from image-level backup.



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Program number
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Program        Program
number    VRM  name

5725-A44  6.2  IBM Tivoli Storage Manager for Virtual
               Environments


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Education support
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Comprehensive education for IBM Tivoli products is offered through Worldwide Tivoli Education Delivery Services. A wide range of training options are available, including classes led by instructors, learning on demand, on-site training, and blended learning solutions.

For additional information, visit

http://www-306.ibm.com/software/tivoli/education/


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Offering Information
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Product information is available via the Offering Information website

http://www.ibm.com/common/ssi

Also, visit the Passport Advantage® website

http://www.ibm.com/software/passportadvantage


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Publications
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The following Quick Start Guide will be included in the deliverable package in hardcopy and on DVD.

Title                                                  Part number

IBM Tivoli Storage Manager for Virtual Environments    CF2X4ML
V6.2: Data Protection for VMware Quick Start Guide

The publication listed below is available in English and can be downloaded from the following website on the general availability date. Translated copies in selected languages will be available for download within 60 days of the general availability date.

http://publib.boulder.ibm.com/infocenter/tsminfo/v6r2
Title                                                  Order number

IBM Tivoli Storage Manager for Virtual Environments    SC27-2898
V6.2: Data Protection for VMware Installation and
User's Guide

The IBM Publications Center

http://www.ibm.com/shop/publications/order

The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided. Payment options for orders are via credit card (in the U.S.) or customer number for 20 countries. A large number of publications are available online in various file formats, and they can all be downloaded by all countries, free of charge, where IBM does business.



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Technical information
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Specified operating environment

Hardware requirements

Supported processors for the vStorage backup server

  • 32-bit or compatible processor-based or multiprocessor-based computer
  • 64-bit (AMD64 or EM64T) processor-based or multiprocessor-based computer

Minimum installation requirements

  • 512 MB RAM
  • 1.5 GB disk space
  • 100 MB connectivity to the Tivoli Storage Manager server
Software requirements

VMware requirements

  • VM backup and restore: vSphere 4.0 and 4.1 (ESX or ESXi) and VI3 (ESX or ESXi 3.5)
  • Block incremental (requires vStorage Changed Block Tracking APIs, virtual hardware 7): vSphere 4.0 and 4.1 (ESX or ESXi)

vStorage backup server requirements

  • Windows 2003 Server, all editions, all service packs supported
  • Windows 2003 Server R2, all editions, all features supported in Windows 2003
  • Windows 2008 Server and Windows 2008 Server Core, all editions, all service packs supported
  • Windows 2008 Server R2, all editions, all service packs supported

Prerequisites

  • Tivoli Storage Manager V6.2.3 backup-archive client
  • Tivoli Storage Manager V5.5 server, or later

Additional information

For detailed hardware and software requirements, visit

http://www-01.ibm.com/support/docview.wss?rs=663&context=SSGSG7&uid=swg21197133&loc=en_US&cs=utf-8&lang=en

For a complete list of supported recovery options and supported guest operating systems, refer to the online documentation at the following websites.

Product website

http://www.ibm.com/software/tivoli/products/storage-mgr-ve/

Support portal website

http://www.ibm.com/support/entry/portal/Overview/Software/Tivoli/Tivoli_Storage_Manager_for_Virtual_Environments

The program's specifications and specified operating environment information may be found in documentation accompanying the program, if available, such as a readme file, or other information published by IBM, such as an announcement letter. Documentation and other program content may be supplied only in the English language.

Planning information

Direct customer support

Installation and technical support is provided by Global Services. For more information call 800-IBM-4YOU (426-4968).

For technical support or assistance, contact your IBM representative or visit

http://www.ibm.com/support
Packaging

Tivoli Storage Manager for Virtual Environments V6.2 is distributed with:

  • International Program License Agreement (Z125-3301)
  • License Information document
  • DVD media
  • Publications (refer to the Publications section)

This program, when downloaded from a website, contains the applicable IBM license agreement and License Information, if appropriate, and will be presented for acceptance at the time of installation of the program. For future reference, the license and License Information will be stored in a directory such as LICENSE.TXT.

Security, auditability, and control

Tivoli Storage Manager for Virtual Environments V6.2 uses the security and auditability features of the operating system software. The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.



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Software Services
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IBM Software Services has the breadth, depth, and reach to manage your services needs. You can leverage the deep technical skills of our lab-based, software services team and the business consulting, project management, and infrastructure expertise of our IBM Global Services team. Also, we extend our IBM Software Services reach through IBM Business Partners to provide an extensive portfolio of capabilities. Together, we provide the global reach, intellectual capital, industry insight, and technology leadership to support a wide range of critical business needs.

To learn more about IBM Software Services or to contact a Software Services sales specialist, visit

http://www.ibm.com/software/sw-services/


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Licensing metric definitions and pricing examples
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Licensing metric definitions

Processor Value Unit (PVU)

PVU is a unit of measure by which the program can be licensed. The number of PVU entitlements required is based on the processor technology (defined within the PVU table by processor vendor, brand, type, and model number at

http://www.ibm.com/software/lotus/passportadvantage/pvu_licensing_for_customers.html

and the number of processors made available to the program. IBM continues to define a processor, for the purpose of PVU-based licensing, to be each processor core on a chip. A dual-core processor chip, for example, has two processor cores.

Licensee can deploy the program using either full capacity licensing or virtualization capacity (sub-capacity) licensing according to the Passport Advantage sub-capacity licensing terms (refer to the website below). If using full capacity licensing, licensee must obtain PVU entitlements sufficient to cover all activated processor cores* in the physical hardware environment made available to, or managed by, the program, except for those servers from which the program has been permanently removed. If using virtualization capacity licensing, Licensee must obtain entitlements sufficient to cover all activated processor cores made available to or managed by the program, as defined according to the virtualization capacity license counting rules at

http://www.ibm.com/software/lotus/passportadvantage/Counting_Software_licenses_using_specific_virtualization_technologies.html

Instead of the entitlements required for the program directly, licensee must obtain PVU entitlements for this program sufficient to cover the processor cores for the systems on which the resources managed or processed by the program reside.

* An activated processor core is a processor core that is available for use in a physical or virtual server, regardless of whether the capacity of the processor core can be, or is, limited through virtualization technologies, operating system commands, BIOS settings, or similar restrictions.

Pricing example

Protecting VMware environments using Tivoli Storage Manager for Virtual Environments V6.2

The customer environment consists of the following:

  • vSphere (host) 1 with 12 virtual machines (guests).
  • vSphere (host) 2 with 19 virtual machines (guests).
  • All of the guests on both vSphere servers (hosts) are protected using Tivoli Storage Manager for Virtual Environments V6.2.

Notes:

  • Either IBM Tivoli Storage Manager or IBM Tivoli Storage Manager Extended Edition are prerequisite products for Tivoli Storage Manager for Virtual Environments and require entitlement on all physical system cores on the vSphere hosts. This entitlement applies only to the vSphere hosts protected by Tivoli Storage Manager for Virtual Environments.
  • Tivoli Storage Manager for Virtual Environments is physically installed on a centralized vStorage backup server, which is a secondary or proxy machine that is used to perform the backup using the vStorage application programming interface (API). This secondary or proxy machine can be either a physical machine or a virtual machine. A single vStorage backup server can be used to protect one or more virtual machines that reside on one or more vSphere servers. The customer can use one or more vStorage backup servers.
  • Entitlements for Tivoli Storage Manager for Virtual Environments, Tivoli Storage Manager, and Tivoli Storage Manager Extended Edition are not required on the vStorage backup server. Tivoli Storage Manager for Virtual Environment, Tivoli Storage Manager, and Tivoli Storage Manager Extended Edition entitlements are only required for the managed environment, which is the processor cores on the vSphere hosts running the virtual machines being protected.
  • Tivoli Storage Manager for Virtual Environments can also be licensed under sub-capacity software licensing terms, if required. Processor Value Unit (PVU) sub-capacity licensing lets you license an eligible software product for less than the full capacity (or total number of processors) of your server or group of servers. It provides the licensing granularity needed to leverage various multicore chip and virtualization technologies. The sub-capacity software licensing terms are documented in the International Passport Advantage Agreement (IPAA) Attachment for Sub-capacity Licensing Terms (Sub-capacity Licensing Attachment).

Full capacity requirement

Scenario 1 - use a single vStorage backup server to protect both vSphere hosts

                                         vStorage
Quantity of processor  vSphere  vSphere  backup
core entitlements      host 1   host 2   server
required               (4 way)  (8 way)  (2 way)          Total
 
Tivoli Storage Manager
or Tivoli Storage
Manager Extended
Edition                   4        8        0              12
 
Tivoli Storage Manager
for Virtual
Environments              4        8        0              12

Scenario 2 - use two (2 way) vStorage backup servers to protect only the larger vSphere host

                                          vStorage  vStorage
Quantity of processor   vSphere  vSphere  backup    backup
core entitlements       host 1   host 2   server 1  server 2
required                (4 way)  (8 way)  (2 way)   (2 way)   Total
 
Tivoli Storage Manager
or Tivoli Storage
Manager Extended
Edition                    0        8        0         0        8
 
Tivoli Storage Manager
for Virtual
Environments               0        8        0         0        8


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Ordering information
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This product is only available via Passport Advantage. It is not available as shrinkwrap.

 
Product group: Tivoli Storage Management
 
Product category: Tivoli Storage Manager
 
                                                     PID
Product identifier description:                      number

IBM Tivoli Storage Manager for Virtual Environments  5725-A44

Current licensees

New licensees

Orders for new licenses will be accepted now.

Shipment will begin on the planned availability date.

Basic license

Ordering information for Passport Advantage

Passport Advantage allows you to have a common anniversary date for Software Subscription and Support (SW S&S) renewals, which can simplify management and budgeting for eligible new versions and releases (and related technical support) for your covered products. The anniversary date, established at the start of your Passport Advantage Agreement, will remain unchanged while your Passport Advantage Agreement remains in effect. New software purchases will initially include twelve full months of Software Subscription and Support (also referred to as Software Maintenance). Software Subscription and Support in the second year (the first year of renewal) can be prorated to be coterminous with your common anniversary date. Thereafter, all Software Subscription and Support (Software Maintenance) will renew at the common anniversary date for twelve full months of Software Subscription and Support (Software Maintenance).

Refer to the IBM International Passport Advantage Agreement and to the IBM Software Support Handbook for specific terms relating to, and a more complete description of, technical support provided through Software Subscription and Support (Software Maintenance).

The quantity to be specified for the Passport Advantage part numbers in the following table is per required number of 10 Processor Value Units.

To order for Passport Advantage, specify the desired part number and quantity.

Description                                        Part number

IBM Tivoli Storage Manager for Virtual
Environments
 Per 10 Processor Value Units
  License and SW S&S 12 Months                     D0I2SLL
  Annual SW S&S Renewal                            E0BI0LL
  SW S&S Reinstatement 12 Months                   D0I2TLL
 

To order a media pack for Passport Advantage, specify the part number in the desired quantity from the following table:

Description                                          Part number

IBM Tivoli Storage Manager for Virtual Environments  BJ0XPML
 V6.2 DVD media pack - multilingual

IBM Tivoli Storage Manager for Virtual Environments V6.2 is also available, via Web download, from Passport Advantage.



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Terms and conditions
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The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with IBM are contained in the applicable contract documents such as the IBM International Program License Agreement, IBM International Passport Advantage Agreement, and the IBM Agreement for Acquisition of Software Maintenance.

This product is only available via Passport Advantage. It is not available as shrinkwrap.

Licensing

IBM International Program License Agreement including the License Information document and Proof of Entitlement (PoE) govern your use of the program. PoEs are required for all authorized use. Part number products only, offered outside of Passport Advantage, where applicable, are license only and do not include Software Maintenance.

This program is licensed under the IBM Program License Agreement (IPLA) and the associated Agreement for Acquisition of Software Maintenance, which provide for support with ongoing access to releases and versions of the program. IBM includes one year of Software Subscription and Support (also referred to as Software Maintenance) with the initial license acquisition of each program acquired. The initial period of Software Subscription and Support (also referred to as Software Maintenance) can be extended by the purchase of a renewal option, if available. This program has a one-time license charge for use of the program and an annual renewable charge for the enhanced support that includes telephone assistance (voice support for defects during normal business hours), as well as access to updates, releases, and versions of the program as long as support is in effect.

License Information form number

L-CKAZ-8DJLY7. The program's License Information will be available for review on the IBM Software License Agreement website

http://www.ibm.com/software/sla/sladb.nsf
Limited warranty applies

Yes

Limited warranty

IBM warrants that when the program is used in the specified operating environment, it will conform to its specifications. The warranty applies only to the unmodified portion of the program. IBM does not warrant uninterrupted or error-free operation of the program or that IBM will correct all program defects. You are responsible for the results obtained from the use of the program.

IBM provides you with access to IBM databases containing information on known program defects, defect corrections, restrictions, and bypasses at no additional charge. For further information, consult the IBM Software Support Handbook found at

http://www.ibm.com/support/handbook

IBM will maintain this information for at least one year after the original licensee acquires the program (warranty period).

Program technical support

Technical support of a program product version or release will be available for a minimum of five years from the general availability date, as long as your Software Subscription and Support (also referred to as Software Maintenance) is in effect. This technical support allows you to obtain assistance (via telephone or electronic means) from IBM for product-specific, task-oriented questions regarding the installation and operation of the program product. Software Subscription and Support (Software Maintenance) also provides you with access to updates (modifications or fixes), releases, and versions of the program. You will be notified, via announcement letter, of discontinuance of support with 12 months' notice. If you require additional technical support from IBM, including an extension of support beyond the discontinuance date, contact your IBM representative or IBM Business Partner. This extension may be available for a fee.

Money-back guarantee

If for any reason you are dissatisfied with the program and you are the original licensee, you may obtain a refund of the amount you paid for it, if within 30 days of your invoice date you return the program and its PoE to the party from whom you obtained it. If you downloaded the program, you may contact the party from whom you acquired it for instructions on how to obtain the refund.

For clarification, note that (1) for programs acquired under the IBM International Passport Advantage offering, this term applies only to your first acquisition of the program and (2) for programs acquired under any of IBM's On/Off Capacity on Demand (On/Off CoD) software offerings, this term does not apply since these offerings apply to programs already acquired and in use by you.

Other terms
Volume orders (IVO)

No

IBM International Passport Advantage Agreement
Passport Advantage applies

Yes, and through the Passport Advantage website at

http://www.ibm.com/software/passportadvantage
Usage restriction

Yes. Usage is limited to the quantity of Processor Value Units licensed.

For additional information, refer to the License Information document that is available on the IBM Software License Agreement website

http://www.ibm.com/software/sla/sladb.nsf
Software Subscription and Support (Software Maintenance) applies

Yes. Software Subscription and Support (also referred to as Software Maintenance) is included with licenses purchased through Passport Advantage and Passport Advantage Express. Product upgrades and Technical Support are provided by the Software Subscription and Support (Software Maintenance) offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software and Technical Support provides voice and electronic access to IBM support organizations, worldwide.

IBM includes one year of Software Subscription and Support (Software Maintenance) with each program license acquired. The initial period of Software Subscription and Support (Software Maintenance) can be extended by the purchase of a renewal option, if available.

While your Software Subscription and Support (Software Maintenance) is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions, and code-related questions. IBM provides assistance via telephone and, if available, electronic access, only to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, 7 days a week. For additional details, consult your IBM Software Support Handbook at

http://www.ibm.com/support/handbook

Software Subscription and Support (Software Maintenance) does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under the applicable agreements.

For additional information about the International Passport Advantage Agreement and the IBM International Passport Advantage Express Agreement, visit the Passport Advantage website at

http://www.ibm.com/software/passportadvantage
IBM Operational Support Services - SoftwareXcel

No

System i Software Maintenance applies

No

Variable charges apply

No

Educational allowance available

Not applicable.



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IBM Electronic Services
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IBM has transformed its delivery of hardware and software support services to help you achieve higher system availability. Electronic Services is a web-enabled solution that offers an exclusive, no-additional-charge enhancement to the service and support available for IBM servers. These services are designed to provide the opportunity for greater system availability with faster problem resolution and preemptive monitoring. Electronic Services comprises two separate, but complementary, elements: Electronic Services news page and Electronic Services Agent.

The Electronic Services news page is a single Internet entry point that replaces the multiple entry points traditionally used to access IBM Internet services and support. The news page enables you to gain easier access to IBM resources for assistance in resolving technical problems.

The Electronic Service Agent™ is no-additional-charge software that resides on your server. It monitors events and transmits system inventory information to IBM on a periodic, client-defined timetable. The Electronic Service Agent automatically reports hardware problems to IBM. Early knowledge about potential problems enables IBM to deliver proactive service that may result in higher system availability and performance. In addition, information collected through the Service Agent is made available to IBM service support representatives when they help answer your questions or diagnose problems. Installation and use of IBM Electronic Service Agent for problem reporting enables IBM to provide better support and service for your IBM server.

To learn how Electronic Services can work for you, visit

http://www.ibm.com/support/electronic


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Prices
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Information on charges is available at website

http://www.ibm.com/support

In the Electronic tools category, select the option for Purchase/upgrade tools.

Passport Advantage

For Passport Advantage and charges, contact your IBM representative or your authorized IBM Business Partner. Additional information is also available at

http://www.ibm.com/software/passportadvantage

Business Partner information

If you are an IBM Business Partner -- Distributor for Workstation Software acquiring products from IBM, you may link to Passport Advantage Online for resellers where you can obtain Business Partner pricing information. An IBM ID and password are required.

https://www.ibm.com/software/howtobuy/passportadvantage/paoreseller

Authorization to resell IBM software products is achieved at the Reseller Authorization group level. You must be authorized in the Tivoli Storage Group to sell this product. To register an opportunity for this product in the Global Partner Portal, you may use Product Family - Software: Tivoli Storage. For information on how to become an Authorized Business Partner in IBM Software Value Plus, go to

https://www-304.ibm.com/partnerworld/wps/servlet/ContentHandler/svp


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Order now
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To order, contact your local IBM representative or your IBM Business Partner.

To identify your local IBM Business Partner or IBM representative, call 800-IBM-4YOU (426-4968). For more information, contact the Americas Call Centers.

Phone:     800-IBM-CALL (426-2255)
Fax:       800-2IBM-FAX (242-6329)
For IBM representative: callserv@ca.ibm.com
For IBM Business Partner: pwswna@us.ibm.com
 
Mail:      IBM Teleweb Customer Support
           ibm.com® Sales Execution Center, Americas North
           3500 Steeles Ave. East, Tower 3/4
           Markham, Ontario
           Canada  L3R 2Z1
 
Reference: SE001

The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.

Note: Shipments will begin after the planned availability date.

Trademarks

Electronic Service Agent is a trademark of IBM Corporation in the United States, other countries, or both.

IBM, Tivoli, Passport Advantage and ibm.com are registered trademarks of IBM Corporation in the United States, other countries, or both.

Microsoft and Windows are registered trademarks of Microsoft Corporation in the United States, other countries, or both.

Other company, product, and service names may be trademarks or service marks of others.

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For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page

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Terms of use