IBM Production Imaging Edition V5.0 combines imaging, capture, and automation to help reduce costs

IBM United States Software Announcement 210-450
December 14, 2010


Table of contents
Overview Overview Publications Publications
Key prerequisites Key prerequisites Technical information Technical information
Planned availability date Planned availability date Ordering information Ordering information
Description Description Terms and conditions Terms and conditions
Product positioning Product positioning Prices Prices
Program number Program number Order now Order now


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At a glance
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IBM® Production Imaging Edition V5.0:

  • Helps organizations quickly and easily capture and extract key information from documents and convert it to images that are stored electronically
  • Leverages the IBM FileNet® enterprise content management (ECM) architecture to improve manageability and flexibility
  • Incorporates IBM FileNet business process management (BPM) components to help increase process performance and productivity
  • Improves document usability with enterprise wide document image viewing, annotation, and redaction

IBM Production Imaging Edition is the only solution on the market that includes everything an organization needs to capture, store, manage, protect, and distribute content.

For ordering, contact your IBM representative, an IBM Business Partner, or IBM Americas Call Centers at 800-IBM-CALL

Reference: VE001



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Overview
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If paper-based processes and filing systems continue to play a significant role in your organization, you are not alone. Despite significant advances in IT solutions and industry visions for paperless offices, many companies still struggle under mountains of paper. Yet the faster you can reduce labor-intensive, error-prone processes and the management and real estate overhead related to paper, the faster you can reap the financial rewards and the faster you can enable the business flexibility and speed that come with streamlining and automating processes. Achieving these benefits requires a collection of technologies, including an imaging solution, business process management (BPM) capabilities and an enterprise content management (ECM) repository. Historically, part of the challenge of moving beyond paper has been piecing together a solution with all of the capabilities you need to achieve desired business outcomes.

IBM Production Imaging Edition V5.0 is a comprehensive product for managing the entire document imaging lifecycle. It includes software that enables you to do all of the following:

  • Capture documents and turn them into digital images, extract information from them, and insert images and metadata into a repository
  • Store and manage document images
  • Create and maintain business processes and automatically route document images based on content, context, and user input
  • View document images from anywhere in the enterprise, make annotations on them, and redact parts of them as needed

IBM Production Imaging Edition includes the following in one solution:

  • Advanced document capture (IBM Datacap Taskmaster)
  • ECM (IBM FileNet Content Manager)
  • BPM (IBM FileNet Business Process Manager components)
  • Image viewing, annotation, and redaction (IBM FileNet Workplace™ XT and Daeja ViewONE Pro)


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Key prerequisites
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Refer to the Technical information section for information on hardware and software requirements.



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Planned availability date
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December 17, 2010: Electronic availability

January 7, 2011: Media availability



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Description
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IBM Production Imaging Edition V5.0 is the first solution from IBM to leverage IBM Datacap for document capture. With the help of innovative Datacap software, you can automate data entry for most types of documents, including medical claims, tax returns, mortgages and loans, insurance policies and claims, and highly variable documents, such as invoices. Datacap can also rapidly convert structured data and unstructured information from common formats, including JPEG and GIF image files.

Overall, forms recognition, or advanced document capture automation, is a key first step to gaining efficiencies in paper-based processes because it enables you to digitally route content throughout the organization, helping streamline every subsequent step of the workflow.

IBM Production Imaging Edition comprises of capture, full enterprise content management (ECM) (IBM FileNet Content Manager), and IBM FileNet Business Process Manager (BPM) components, document image viewing, annotation, redaction (IBM FileNet Workplace XT and Daeja ViewONE Pro).

Daeja ViewONE Pro is now accessible within IBM FileNet Workplace XT.

These new and valuable features have been added:

  • Permanent Redactions Server Module - Mark document sections that need to be burned out, for security and privacy.
  • PDF Module - View PDFs and annotations within Workplace XT. There is no separate viewer to install and no need to leave the XT environment. You can search within multipage PDFs while significantly reducing data transfer and network traffic.
  • Document Streaming Server Module - It takes PDF documents on the server and sends reduced size PDF documents to the viewer. You can view pages of a multipage documents randomly without having to wait for prior pages to first be downloaded and it is all entirely transparent to the user.
  • JPEG2000 support.
  • Universal Viewing Module - You have 300 document types including Microsoft® Office.
  • Support for 26 languages.

Accessibility by people with disabilities

A US Section 508 Voluntary Product Accessibility Template (VPAT) can be requested via the IBM website

http://www.ibm.com/able/product_accessibility/index.html

Section 508 of the U.S. Rehabilitation Act

IBM Product Imaging Edition is capable as of January 7, 2011, when used in accordance with IBM's associated documentation, of satisfying the applicable requirements of Section 508 of the Rehabilitation Act, provided that any assistive technology used with the product properly interoperates with it. A U.S. Section 508 Voluntary Product Accessibility Template (VPAT), containing details on the products accessibility compliance, can be requested on the following website

http://www.ibm.com/able/product_accessibility/index.html


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Product positioning
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IBM Production Imaging Edition fits within the IBM ECM family.



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Reference information
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Refer to:

  • IBM Datacap Taskmaster Capture V8.0, Software Announcement 210-412, dated December 07, 2010
  • IBM FileNet Content Manager V5.0, Software Announcement 210-408, dated November 16, 2010
  • IBM FileNet Business Process Manager V4.5.1, Software Announcement 209-253, dated August 18, 2009
  • IBM FileNet Business Process Manager V5.0, Software Announcement 210-378, dated November 16, 2010


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Program number
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Program    VRM                          Program name
number
 
5725-B54   5.0.0                        IBM Production Imaging
                                        Edition


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Education support
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IBM training provides education to support many IBM offerings. Descriptions of courses for IT professionals and managers are on the IBM training website

http://www.ibm.com/services/learning/

Call IBM training at 800-IBM-TEACH (426-8322) for catalogs, schedules, and enrollments.



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Offering Information
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Product information is available via the Offering Information website

http://www.ibm.com/common/ssi

Also, visit the Passport Advantage® website

http://www.ibm.com/software/passportadvantage


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Publications
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No publications are shipped with this product.

The IBM Publications Center

http://www.ibm.com/shop/publications/order

The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided. Payment options for orders are via credit card (in the U.S.) or customer number for 20 countries. A large number of publications are available online in various file formats, and they can all be downloaded by all countries.



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Technical information
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Specified operating environment

Hardware requirements

A detailed list of supported hardware requirements can be found at

http://www-01.ibm.com/support/docview.wss?rs=3278&uid=swg27013654
Software requirements

A detailed list of software requirements can be found at

http://www-01.ibm.com/support/docview.wss?rs=3278&uid=swg27013654

The program's specifications and specified operating environment information may be found in documentation accompanying the program, if available, such as a README file, or other information published by IBM, such as an announcement letter. Documentation and other program content may be supplied only in the English language.

Planning information

Customer responsibilities

Software Subscription and Support (also referred to as Software Maintenance) is included with licenses purchased through Passport Advantage and Passport Advantage Express. Product upgrades and technical support are provided by the Software Subscription and Support (also referred to as Software Maintenance) offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software, and technical support provides voice and electronic access to IBM support organizations, worldwide.

IBM includes one year of Software Subscription and Support (also referred to as Software Maintenance) with each program license acquired. The initial period of Software Subscription and Support (also referred to as Software Maintenance) can be extended by the purchase of a renewal option, if available.

Security, auditability, and control

IBM Product Imaging Edition uses the security and auditability features of the host software.

The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.



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Ordering information
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This product is only available via Passport Advantage. It is not available as shrinkwrap.

These products may only be sold directly by IBM or by authorized IBM Business Partners for Software ValueNet®.

For more information about IBM Software ValueNet, visit

http://www-01.ibm.com/software/lotus/passportadvantage/IBM_SW_ValueNet.html

To locate IBM Business Partners for Software ValueNet in your geography for a specific Software ValueNet portfolio, contact your IBM representative.

Product information

Licensed function title             Product group   Product
                                                    category
 
IBM Production Imaging Edition      Production      Production
 Authorized                          Imaging         Imaging
                                     Edition         Edition
IBM Production Imaging Edition      Production      Production
 Employee                            Imaging         Imaging
                                     Edition         Edition
IBM Production Imaging Edition      Production      Production
 External                            Imaging         Imaging
                                     Edition         Edition
User Value Units

Authorized User Value Unit (AUVU) license conversion table

Cumulative Minimum    Maximum     User       Max UVUs   Cumulative   Cumulative
volume     authorized authorized  Value      for each   UVUs at      volume
level                             Units per  level      each         disc
                                  authorized            level
 
1               1             20  1.00000           20         20     0.0%
2              21             50  0.83333           25         45    10.0%
3              51            100  0.80000           40         85    15.0%
4             101            250  0.76666          115        200    20.0%
5             251            500  0.60000          150        350    30.0%
6             501          1,000  0.50000          250        600    40.0%
7           1,001          5,000  0.47500        1,900      2,500    50.0%
8           5,001         10,000  0.40000        2,000      4,500    55.0%
9          10,001         25,000  0.36666        5,500     10,000    60.0%
10         25,001     10,000,000  0.33333    3,324,967  3,334,967    67.0%

Employee User Value Unit (EUVU) license conversion table

Cumula- Minimum   Maximum      User     Max         Cumula-    Cumula-
tive    employees employees    Value    UVUs        tive UVUs  tive
volume                         Units    for         at each    vol
level                          per      each        level      disc
                               employee level
 
 1          1,000       2,500  1.000         2,500      2,500   0.0%
 2          2,501       5,000  0.800         2,000      4,500  10.0%
 3          5,001      10,000  0.700         3,500      8,000  20.0%
 4         10,001      30,000  0.650        13,000     21,000  30.0%
 5         30,001      50,000  0.550        11,000     32,000  36.0%
 6         50,001     100,000  0.500        25,000     57,000  43.0%
 7        100,001     300,000  0.465        93,000    150,000  50.0%
 8        300,001     500,000  0.400        80,000    230,000  54.0%
 9        500,001   1,000,000  0.360       180,000    410,000  59.0%
10      1,000,001 100,000,000  0.320    31,680,000 32,090,000  67.9% 

External User Value Unit (XUVU) license conversion table

Cumula- Minimum     Maximum         User     Max           Cumula-       Cumula-
tive    Ext         Ext             Value    UVUs          tive UVUs     tive
volume  Users       Users           Units    for           at each       vol
level                               per Ext  each          level         disc
                                    User     level
 
1             1,000          10,000 1.00000         10,000        10,000  0.0%
2            10,001          50,000 0.87500         35,000        45,000 10.0%
3            50,001         100,000 0.60000         30,000        75,000 25.0%
4           100,001         500,000 0.43750        175,000       250,000 50.0%
5           500,001       1,000,000 0.30000        150,000       400,000 60.0%
6         1,000,001      25,000,000 0.24375      5,850,000     6,250,000 75.0%
7        25,000,001      50,000,000 0.15000      3,750,000    10,000,000 80.0%
8        50,000,001     250,000,000 0.13750     27,500,000    37,500,000 85.0%
9       250,000,001     500,000,000 0.05000     12,500,000    50,000,000 90.0%
10      500,000,001 100,000,000,000 0.05000  4,975,000,000 5,025,000,000 95.0%      
Program name                          PID        Charge unit
                                      number     description
 
IBM Production Imaging Edition        5725-B54   Per User Value
 Authorized                                       Unit
IBM Production Imaging Edition        5725-B54   Per User Value
 Employee                                         Unit
IBM Production Imaging Edition        5725-B54   Per User Value
 External                                         Unit

Charge metrics definitions

User Value Unit (UVU)

UVU is the metric by which this program is licensed. UVU entitlements are based on the number of users for the given program. A Proof of Entitlement (PoE) must be obtained for the appropriate number of UVUs required for your environment as defined by the specific program terms. The UVU entitlements are specific to the program and may not be exchanged, interchanged, or aggregated with UVU entitlements of another software program. UVU licensing offers you price benefits for customers by enabling a lower cost of incremental growth of resources. To understand these benefits of UVU licensing, and to determine how many UVUs to obtain for the program, please contact your IBM representative.

The subject programs have a structure for licensing and pricing designed for clarity, simplicity and unity with other products in the IBM Enterprise Content Management portfolio. The former approach relied upon licensing servers and users - with users licensed on a Named, Concurrent, ebusiness, Employee and External basis. This has been replaced with a new approach based on Value Units (VUs), with a primary focus on user access.

UVUs

Three types of UVUs are available:

  1. Authorized (AUVU): For selective licensing of users who are internal to the organization. It replaces named, concurrent and ebusiness user licensing.
  2. External (XUVU): For licensing of users who are external to the organization. It replaces external user licensing and ebusiness user licenses for certain products.
  3. Employee (EUVU): For collectively licensing all users who are internal to the organization. It replaces Enterprise License Agreement (ELA) employee licensing.

Product pricing

Each product has a fixed price per UVU. Customers license the appropriate number of UVUs to provide access to a corresponding user population.

Cumulative volume discounting

As the user quantity increases, the number of UVUs increase albeit at a slower rate. Value Unit license conversion tables establish the required number of UVUs for a specified number of users.

Volume discounting examples:

  • 100 authorized users require 85 AUVUs
  • 1,000 authorized users require 600 AUVUs
  • 5,000 authorized users require 2,500 AUVUs

Content Manager configuration example:

  • Content Manager AUVU price = $Y per AUVU
  • 5,000 authorized users require 2,500 AUVUs
  • Total price = $Y x 2,500

Resource Value Units (RVUs)

Three types of RVUs are available for licensing select products and options:

  1. Pages Per Month Resource Value Units (PRVUs) are perpetual licenses to install and run the licensed program on one (1) or more scanner stations or computer devices and to process up to a defined number of pages per calendar month.
  2. Terabyte Resource Value Units (TRVUs) are perpetual licenses to store up to a defined number of Terabytes of content on Image Services storage devices and supported P8 Fixed File Stores.
  3. Processor Value Unit (PVU) licensing for Distributed software comprises of perpetual licenses for each processor core on which the software is deployed. More information about PVU licensing can be found at this location
http://www-306.ibm.com/software/lotus/passportadvantage/pvu_licensing_for_customers.html

Although the subject programs are now offered under a new, streamlined licensing and pricing model, the function of the products has not changed from that of previously available offerings.

Passport Advantage program licenses

IBM Product Imaging Edition

Part description                                         Part
                                                         number
 
IBM Production Imaging Edition Authorized
IBM Production Imaging Ed Authorized UVU Annual SW S&S   E0ATFLL
 Rnwl
IBM Production Imaging Ed Authorized UVU Lic + SW S&S    D0GVMLL
 12 Mo
IBM Production Imaging Ed Authorized UVU SW S&S          D0GVNLL
 Reinstate 12 Mo

IBM Product Imaging Edition

Part description                                         Part
                                                         number
 
IBM Production Imaging Edition Employee
IBM Production Imaging Ed Employee UVU Annual SW S&S     E0ATILL
 Rnwl
IBM Production Imaging Ed Employee UVU Lic + SW S&S 12   D0GVXLL
 Mo
IBM Production Imaging Ed Employee UVU SW S&S Reinstate  D0GVYLL
 12 Mo

IBM Product Imaging Edition

Part description                                         Part
                                                         number
 
IBM Production Imaging Edition External
IBM Production Imaging Ed External UVU Annual SW S&S     E0ATKLL
 Rnwl
IBM Production Imaging Ed External UVU Lic + SW S&S 12   D0GW5LL
 Mo
IBM Production Imaging Ed External UVU SW S&S Reinstate  D0GW6LL
 12 Mo

Passport Advantage supply

Program name/description                                 Part
                                                         number
 
IBM Production Imaging Ed V5.0.0
IBM Production Imaging Ed AIX® 6,Red Hat Enterprise       BQ01TML
 Linux® (RHEL) base serve

Passport Advantage customer: Media pack entitlement details

Customers with active maintenance or subscription for the products listed are entitled to receive the corresponding media pack.

IBM Production Imaging Ed V5.0.0

Entitled maintenance        Media packs description     Part
offerings description                                   number
 
IBM Production Imaging      IBM Production Imaging Ed   BQ01TML
 Edition Authorized per      AIX 6,Red Hat Enterprise
 User Value Unit             Linux (RHEL) base serve
IBM Production Imaging      IBM Production Imaging Ed   BQ01TML
 Edition Employee per User   AIX 6,Red Hat Enterprise
 Value Unit                  Linux (RHEL) base serve
IBM Production Imaging      IBM Production Imaging Ed   BQ01TML
 Edition External per User   AIX 6,Red Hat Enterprise
 Value Unit                  Linux (RHEL) base serve


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Terms and conditions
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The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with IBM are contained in the applicable contract documents such as the IBM International Program License Agreement, IBM International Passport Advantage Agreement, and the IBM Agreement for Acquisition of Software Maintenance.

Licensing

IBM International Program License Agreement including the License Information document and Proof of Entitlement (PoE) govern your use of the program. PoEs are required for all authorized use.

Part number products only, offered outside of Passport Advantage, where applicable, are license only and do not include Software Maintenance.

This software license includes Software Subscription and Support (also referred to as Software Maintenance).

License Information form number
Program name                              Program    Form number
                                          number
 
IBM Product Imaging Edition               5725-B54   L-WMAK-87ZRYM

The program's License Information will be available for review on the IBM Software License Agreement Web site

http://www.ibm.com/software/sla/sladb.nsf
Limited warranty applies

Yes

Limited warranty

IBM warrants that when the program is used in the specified operating environment, it will conform to its specifications. The warranty applies only to the unmodified portion of the program. IBM does not warrant uninterrupted or error-free operation of the program or that IBM will correct all program defects. You are responsible for the results obtained from the use of the program.

IBM provides you with access to IBM databases containing information on known program defects, defect corrections, restrictions, and bypasses at no additional charge. For further information, consult the IBM Software Support Handbook found at

http://www.ibm.com/support/handbook

IBM will maintain this information for at least one year after the original licensee acquires the program (warranty period).

Program technical support

Technical support of a program product version or release will be available for a minimum of five years from the general availability date, as long as your Software Maintenance is in effect. This technical support allows you to obtain assistance (via telephone or electronic means) from IBM for product-specific, task-oriented questions regarding the installation and operation of the program product. Software Maintenance also provides you with access to updates (modifications or fixes), releases, and versions of the program. You will be notified, via announcement letter, of discontinuance of support with 12 months' notice. If you require additional technical support from IBM, including an extension of support beyond the discontinuance date, contact your IBM representative or IBM Business Partner. This extension may be available for a fee.

Money-back guarantee

For clarification, note that if for any reason you are dissatisfied with the program and you are the original licensee, you may obtain a refund of the amount you paid for it, if within 30 days of your invoice date you return the program and its PoE to the party from whom you obtained it. If you downloaded the program, you may contact the party from whom you acquired it for instructions on how to obtain the refund.

For clarification, note that for programs acquired under the IBM International Passport Advantage Agreement, this term applies only to your first acquisition of the program.

Volume orders (IVO)

No

Passport Advantage applies

Yes, and through the Passport Advantage website at

http://www.ibm.com/software/passportadvantage

This product is only available via Passport Advantage. It is not available as shrinkwrap.

Usage restriction

Yes

For additional information, refer to the License Information Document that is available on the IBM Software License Agreement website

http://www.ibm.com/software/sla/sladb.nsf
International Passport Agreement
Software Subscription and Support (Software Maintenance)

Yes. Software Subscription and Support (also referred to as Software Maintenance) is included with licenses purchased through Passport Advantage and Passport Advantage Express. Product upgrades and technical support are provided by the Software Subscription and Support (also referred to as Software Maintenance) offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software and Technical Support provides voice and electronic access to IBM support organizations, worldwide.

IBM includes one year of Software Subscription and Support (also referred to as Software Maintenance) with each program license acquired. The initial period of Software Subscription and Support (also referred to as Software Maintenance) can be extended by the purchase of a renewal option, if available.

While your Software Subscription and Support (also referred to as Software Maintenance) is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions, and code-related questions. IBM provides assistance via telephone and, if available, electronic access, to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, 7 days a week. For additional details, consult your IBM Software Support Handbook at

http://www.ibm.com/support/handbook

Software Subscription and Support (also referred to as Software Maintenance) does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under the applicable agreements.

For additional information about the International Passport Advantage Agreement and the IBM International Passport Advantage Express Agreement, visit the Passport Advantage website at

http://www.ibm.com/software/passportadvantage
Other terms
System i Software Maintenance applies

No

Educational allowance available

Not applicable.



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IBM Electronic Services
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IBM has transformed its delivery of hardware and software support services to help you achieve higher system availability. Electronic Services is a web-enabled solution that offers an exclusive, no-additional-charge enhancement to the service and support available for IBM servers. These services are designed to provide the opportunity for greater system availability with faster problem resolution and preemptive monitoring. Electronic Services comprises two separate, but complementary, elements: Electronic Services news page and Electronic Services Agent.

The Electronic Services news page is a single Internet entry point that replaces the multiple entry points traditionally used to access IBM Internet services and support. The news page enables you to gain easier access to IBM resources for assistance in resolving technical problems.

The Electronic Service Agent™ is no-additional-charge software that resides on your server. It monitors events and transmits system inventory information to IBM on a periodic, client-defined timetable. The Electronic Service Agent automatically reports hardware problems to IBM. Early knowledge about potential problems enables IBM to deliver proactive service that may result in higher system availability and performance. In addition, information collected through the Service Agent is made available to IBM service support representatives when they help answer your questions or diagnose problems. Installation and use of IBM Electronic Service Agent for problem reporting enables IBM to provide better support and service for your IBM server.



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Prices
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Passport Advantage

For Passport Advantage information and charges, contact your IBM representative or authorized IBM Business Partner, or authorized IBM Business Partner for Software ValueNet, if applicable. Additional information is also available at

http://www.ibm.com/software/passportadvantage

Business Partner information

If you are an IBM Business Partner -- Distributor for Workstation Software acquiring products from IBM, you may link to Passport Advantage Online for resellers where you can obtain Business Partner pricing information. An IBM ID and password are required.

https://www.ibm.com/software/howtobuy/passportadvantage/paoreseller


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Order now
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To order, contact the Americas Call Centers or your local IBM representative, or your IBM Business Partner.

To identify your local IBM representative or IBM Business Partner, call 800-IBM-4YOU (426-4968).

Phone:      800-IBM-CALL (426-2255)
Fax:        800-2IBM-FAX (242-6329)
Internet:   callserv@ca.ibm.com
Mail:       IBM Teleweb Customer Support
            ibm.com® Sales Execution Center, Americas North
            3500 Steeles Ave. East, Tower 3/4
            Markham, Ontario
            Canada
            L3R 2Z1

Reference: VE001

The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.


Note: Shipments will begin after the planned availability date.

IBM Software ValueNet

These products are available under IBM Software ValueNet, either directly from IBM or through authorized Business Partners who invest in skills and high value solutions. IBM customers may benefit from the industry-specific or horizontal solutions, skills and expertise provided by these Business Partners.

Additions to Software ValueNet will be communicated through standard product announcements. For a current list of IBM software available under Software ValueNet, visit

http://www-01.ibm.com/software/lotus/passportadvantage/IBM_SW_ValueNet.html

Questions regarding IBM Software ValueNet may be sent to AskSoftwareValueNet@us.ibm.com

Trademarks

Workplace and Electronic Service Agent are trademarks of IBM Corporation in the United States, other countries, or both.

IBM, FileNet, Passport Advantage, ValueNet, AIX and ibm.com are registered trademarks of IBM Corporation in the United States, other countries, or both.

Microsoft is a registered trademark of Microsoft Corporation in the United States, other countries, or both.

Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both.

Other company, product, and service names may be trademarks or service marks of others.

Terms of use

IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Additional terms of use are located at:

http://www.ibm.com/legal/us/en/

For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page

http://www.ibm.com/planetwide/us/

Terms of use