IBM Tivoli Foundations Manager products help budget-constrained, general-business IT organizations achieve quick time-to-value with minimal installation and configuration time

IBM United States Software Announcement 210-384
November 9, 2010

ENUS210-384.PDF ENUS210-384.PDF

Table of contents
Overview Overview Publications Publications
Key prerequisites Key prerequisites Technical information Technical information
Planned availability date Planned availability date Ordering information Ordering information
Description Description Terms and conditions Terms and conditions
Product positioning Product positioning Prices Prices
Program number Program number Order
now Order now


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At a glance
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IBM® Tivoli® Foundations™ Application Manager V1.2 features include:

  • A pre-built, pre-integrated, pre-configured appliance that features all of the required IBM Tivoli Monitoring components
  • Integrated discovery of servers and network devices
  • Out-of-the-box domain expertise, best practices, reports, and automated problem resolution actions
  • Integrated Tivoli Data Warehouse for long-term storage and analytics of key infrastructure monitoring data
  • Server, network, database, and application monitoring for physical and virtual environments
  • A new option pack featuring additional Microsoft® monitoring agents

IBM Tivoli Foundations Service Manager V1.2, a service support management appliance, is designed for general business clients, that delivers basic service desk capabilities through ITIL® aligned service request, incident, problem, and change management processes.

Key new functions in Tivoli Foundations Service Manager V1.2:

  • Change Management functionality that provides capability to create request for change tickets and provide an ITIL-aligned process work flow to implement the requested change
  • Addition of simple and light-weight discovery of computer and operating systems in customer environment
  • Capability to attach a ticket with a basic asset
  • Addition of extended file types (assets, users, CI types, and so on) with user interface for quick data loading
  • Upgrade tooling to upgrade from Tivoli Foundations Service Manager V1.1.1 to V1.2
  • Globalization support for Danish, Dutch, Croatian, Finnish, Norwegian, Slovenian, Swedish, Arabic, and Hebrew languages
  • Added support for translated and multi-language Web replay content
  • Improved log access for faster serviceability
  • In-context search capability through global search
  • Automatically classify a ticket. Application will provide suggested classification based on the problem description.
  • Capture the screen and attach it to the ticket.
  • Enable and disable priority matrix.

For ordering, contact your IBM representative, an IBM Business Partner, or IBM Americas Call Centers at 800-IBM-CALL (Reference: YE001 ).



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Overview
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IBM Tivoli Foundations Application Manager is a systems resource appliance that provides the capabilities to monitor, alert, and report on the performance and availability of server operating systems, virtual servers, network devices, databases, email servers, and additional application servers. The product features built-in auto discovery of servers and network devices, automated agent deployment, application-specific domain knowledge and best practices, as well as enhanced problem determination tools.

The IBM Tivoli Foundations Application Manager appliance runs on the Lotus Foundations™ Start Server, which provides the software to help run your business with reliability, robust security features, and simplicity, and features key management features, such as backup and restore. It is an ideal server for businesses with limited budgets and IT resources.

Designed to help budget-constrained general business IT organizations achieve quick time-to-value with minimal installation and configuration time, the appliance is constructed with a fully-functional IBM Tivoli Monitoring infrastructure and selected IBM Tivoli Monitoring agents, these agents are the same powerful programs used to manage server operating systems, virtual servers, networks, databases, and email applications in an enterprise environment. You can enjoy the power, flexibility, and stability of an enterprise-class infrastructure management system, in an easy-to-deploy, easy-to-use appliance.

For no additional charge, IBM Tivoli Foundations Application Manager can be further extended by downloading a set of additional Microsoft application monitoring agents and their corresponding domain knowledge and best practices.

IBM Tivoli Foundations Service Manager is a service desk appliance, designed for general business customers. It delivers basic service desk capabilities through ITIL aligned service request, incident, problem, and change management processes. The appliance installs and configures quickly to put the product into operation, reducing the time taken to provide value to customers. It also integrates with Tivoli Foundations Application Manager to provide robust support management capabilities. In addition, out-of-the box contents such as process workflows, reports, key performance indicators (KPIs), escalations, and ticket templates help to achieve quick time-to-value.



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Key prerequisites
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For details, refer to the Hardware and software requirements sections.



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Planned availability date
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  • November 19, 2010 - electronic
  • December 10, 2010 - physical


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Description
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IBM Tivoli Foundations Application Manager

IBM Tivoli Foundations Application Manager V1.2 is a systems resource appliance that provides the capabilities to monitor, alert, and report on the performance and availability of server operating systems, virtual servers, network devices, databases, email servers, and additional application servers. It features built-in auto discovery of servers and network devices, automated agent deployment, application-specific domain knowledge, and best practices, as well as enhanced problem determination tools.

IBM Tivoli Foundations Application Manager solutions run on top of Lotus Foundations Start for Tivoli Foundations Application Manager, which provide self-managing autonomics to help reduce IT complexity, by automating many critical functions including installation, configuration, security checks, and overall system management.

IBM Tivoli Foundations Application Manager is designed to help budget-constrained general business IT organizations achieve quick time to value with minimal installation and configuration time. IBM Tivoli Foundations Application Manager is constructed with a fully functional IBM Tivoli Monitoring infrastructure and selected IBM Tivoli Monitoring agents. These are the same powerful programs used to manage server operating systems, virtual servers, networks, databases, and e-mail applications in an enterprise environment. You can enjoy the power, flexibility and stability of an enterprise-class, infrastructure management system, in an easy-to-deploy, easy-to-use appliance.

IBM Tivoli Foundations Application Manager's features include:

  • Automated, intuitive discovery and deployment tools to help IT administrators quickly identify resources to manage, and deploy Tivoli monitoring to those systems for rapid time-to-value.
  • Intuitive Launch Pad navigation screen that allows both novice and expert users to quickly access essential operational, administrative screens, and reports.
  • A choice of agent-based or agentless monitoring for servers.
  • Measurement of key performance metrics for operating systems, virtual servers, networks, databases, and applications, allowing clients to not only monitor the availability of key IT resources, but to provide them with a granular view of the performance of those assets.
  • A user-friendly, customizable user interface that brings together the right set of data, reports and recovery tools (called workspaces) to quickly and accurately assess the health of key resources, and take remediation actions if necessary.
  • Predefined views and windows, called workspaces, that can deliver immediate value in displaying performance and availability data, as well as facilitating communication between individuals by providing a common view, with the flexibility to quickly create additional workspaces tailored to the needs of each individual or group.
  • Built-in alerting situations and to help both novices and experts quickly identify, isolate, and resolve problems quickly.
  • Data warehousing for historical trending and reporting for any metric collected. Out-of-the-box reports to identify potential bottlenecks and track historical system utilization.
  • Integration with Tivoli Foundations Service Manager for complete end-to-end management of incidents and problems.
  • The ability to integrate with any of the complementary tools capable of integrating with IBM Tivoli Monitoring, including event correlation and analysis and business service management suites.
  • Application monitoring, including:
    • DB2®
    • Oracle
    • Lotus® Domino®
    • Web servers
    • Microsoft Exchange
    • Microsoft SQL Server
    • Virtual Servers and Hypervisors
  • An option pack featuring additional monitoring agents, including:
    • Microsoft Hyper-V
    • Microsoft .Net Framework
    • Microsoft BizTalk Server
    • Microsoft Active Directory
    • Microsoft Cluster Server
    • Microsoft SharePoint Server

IBM Tivoli Foundations Service Manager

IBM Tivoli Foundations Service Manager is a service desk appliance, designed for general business clients, that provides basic service desk capabilities through Information Technology Infrastructure Library (ITIL) aligned service request, incident, problem, and change management processes. Specific capabilities are:

  • Change Management functionality that provides capability to create request for change tickets and provide an ITIL aligned process work flow to implement the requested change.
  • Addition of simple and light-weight discovery of computer and operating systems in customer environment.
  • Capability to attach a ticket with a basic asset.
  • Addition of extended file types (assets, users, CI types, and so on) with user interface for quick data loading.
  • Upgrade tooling to upgrade from Tivoli Foundations Service Manager V1.1 to V1.2.
  • Globalization support for Danish, Dutch, Croatian, Finnish, Norwegian, Slovenian, Swedish, Arabic, and Hebrew languages.
  • Added support for translated and multi-language web replay content.
  • Improved log access for faster serviceability.
  • In-context search capability through global search with a capability to define fields for indexing and searching. In context searching capabilities also extended to external knowledge management systems and websites. Search extends to attachment and provides with a indication on the exact attachment that contains the key phrase.
  • Capability to auto classify a ticket. Application will provide suggested classification based on the problem description
  • Capability to capture the screen and attach it to the ticket
  • Capability to enable and disable priority matrix
  • Several usability updates to knowledge management application
  • Enhanced survey management application


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Product positioning
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IBM Tivoli Foundations Application Manager

IBM Tivoli Foundations Application Manager V1.2 provides a competitively priced, highly consumable, rapid deployment entry into the Tivoli Software family of application performance management solutions, which includes IBM Tivoli Monitoring, Tivoli Composite Application Manager for Applications, Tivoli Composite Application Manager for Applications for Microsoft Applications, and OMEGAMON® solutions. Built on the same DNA as those offerings, and featuring many of their application agents, the appliance's turn-key delivery shelters users from the complexity that can result from a traditional deployment of these powerful, highly-customizable tools. Right-sized for most mid-market IT operations, the appliance offers the rapid time-to-value proposition of lighter management solutions, combined with the depth and breadth of an enterprise-class management solution featuring an industry-leading pedigree.

IBM Tivoli Foundations Application Manager is designed for the following clients' needs:

  • Monitoring the performance and availability of a mid-sized (up to 150 servers) IT infrastructure
  • Monitoring the health and availability of mission-critical applications running on the IT infrastructure
  • Automatically responding to service interruptions to restore application availability quickly, and sometimes without an IT administrator in attendance
  • Minimizing application downtown, enhance application performance, and prevent outages from occurring
  • Producing intuitive reports on IT performance for a wide range of stakeholders
  • Tracking historical trends in IT performance, for capacity planning and other disciplines
  • Deploying an IT management solution that can be working, by a single operator, in hours, instead of days or weeks
  • Including an extensible framework that can be enhanced with complementary tools when higher levels of IT maturity are reached

IBM Tivoli Foundations Service Manager

Small- and medium-sized organizations are focused on running the business and do not have abundant resources to manage IT. As technology becomes increasingly more complex, problem resolution becomes more time-consuming, skill requirements increase, and costs to maintain quality services escalate. In the face of tighter budgets and fewer resources, prioritization, responsiveness, and standardized well-defined processes are the keys to maximizing the availability of business-critical IT services.

Many smaller and growing medium-sized organizations do not currently own an effective service desk solution. Spreadsheets and open source alternatives are used to allocate and record incident numbers. Automation is precarious and centralized record keeping is not common. These organizations suffer from tedious and error prone processes that jeopardize the provisioning of effective service support to their clients.

IBM Tivoli Foundations Service Manager is the service desk solution designed and priced specifically for smaller and medium sized organizations. It provides focused service desk capabilities through Information Technology Infrastructure Library (ITIL) V3.0 aligned service request, incident, problem, and change management processes. It encompasses a broad variety of features that enable a single point of contact to automate service request, incident, problem, and change management. The offering includes pre-defined features that have been found key to growing needs of small and medium sized organizations.. Equally important, it is easy to install, configure and, deploy.



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Program number
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 Program                Program
 number         VRM     name
 
 5724-Y07      V1.2     IBM Tivoli Foundations Application Manager
 5724-Y08      V1.2     IBM Tivoli Foundations Service Manager


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Education support
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Comprehensive education for IBM Tivoli products is offered through Worldwide Tivoli Education Delivery Services. A wide range of training options are available, including classes led by instructors, learning on demand, on-site training, and blended learning solutions.

For additional information, visit

http://www-306.ibm.com/software/tivoli/education/


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Offering Information
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Product information is available via the Offering Information website

http://www.ibm.com/common/ssi

Also, visit the Passport Advantage® website

http://www.ibm.com/software/passportadvantage


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Publications
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No publications are shipped with these programs.

The IBM Publications Center

http://www.ibm.com/shop/publications/order

The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided. Payment options for orders are via credit card (in the U.S.) or customer number for 20 countries. A large number of publications are available online in various file formats, and they can all be downloaded by all countries, free of charge.



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Technical information
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Specified operating environment

Hardware and software requirements

For details, refer to

http://www-01.ibm.com/support/docview.wss?rs=3498&uid=swg21306185
Software requirements

The program's specifications and specified operating environment information may be found in documentation accompanying the program, if available, such as a README file, or other information published by IBM, such as an announcement letter. Documentation and other program content may be supplied only in the English language.

Planning information

Direct customer support

For technical support or assistance, contact your IBM representative or visit

http://www.ibm.com/support
Packaging

IBM Tivoli Foundations Service Manager and IBM Tivoli Foundations Application Manager are distributed with

  • International Program License Agreement (Z125-3301)
  • License Information document (electronic)
  • Publications (refer to the Publications section)

These programs, when downloaded from a website, contain the applicable IBM license agreement and License Information, if appropriate, and will be presented for acceptance at the time of installation of the program. For future reference, the license and License Information will be stored in a directory such as LICENSE.TXT.

Security, auditability, and control

IBM Tivoli Foundations Service Manager and IBM Tivoli Foundations Application Manager use the security and auditability features of the operating system software. The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.



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Software Services
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IBM Software Services has the breadth, depth, and reach to manage your services needs. You can leverage the deep technical skills of our lab-based, software services team and the business consulting, project management, and infrastructure expertise of our IBM Global Services team. Also, we extend our IBM Software Services reach through IBM Business Partners to provide an extensive portfolio of capabilities. Together, we provide the global reach, intellectual capital, industry insight, and technology leadership to support a wide range of critical business needs.

To learn more about IBM Software Services or to contact a Software Services sales specialist, visit

http://www.ibm.com/software/sw-services/


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Licensing metric definitions and pricing examples
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Authorized User

Authorized User is a unit of measure by which the program can be licensed. An Authorized User is a unique person who is given access to the program. The program may be installed on any number of computers or servers and each Authorized User may have simultaneous access to any number of instances of the program at one time. Licensee must obtain separate, dedicated entitlements for each Authorized User accessing the program in any manner directly or indirectly (for example: via a multiplexing program, device, or application server) through any means. An entitlement for an Authorized User is unique to that Authorized User and may not be shared, nor may it be reassigned other than for the permanent transfer of the Authorized User entitlement to another person.

Concurrent User

Concurrent User is a unit of measure by which the program can be licensed. A Concurrent User is a person who is accessing the program at any particular point in time. Regardless of whether the person is simultaneously accessing the program multiple times, the person counts only as a single Concurrent User. The program may be installed on any number of computers or servers, but Licensee must obtain entitlements for the maximum number of Concurrent Users simultaneously accessing the program. Licensee must obtain an entitlement for each simultaneous Concurrent User accessing the program in any manner directly or indirectly (for example: via a multiplexing program, device, or application server) through any means.

Install Install is a unit of measure by which the program can be licensed. An Install is an installed copy or instance of the program on a physical or virtual disk made available to be executed on a computer. Licensee must obtain an entitlement for each Install of the program.

Server

Server is a unit of measure by which the program can be licensed. A Server is a physical computer that is comprised of processing units, memory, and input/output capabilities and that executes requested procedures, commands, or applications for one or more users or client devices. Where racks, blade enclosures, or other similar equipment is being employed, each separable physical device (e.g., a blade or a rack-mounted device) that has the required components is considered itself a separate Server. For the purpose of Server-based licensing, Licensee must obtain entitlements for each Server which is made available to the program, regardless of the number of processor cores and/or partitions in the Server or the number of copies of the program on the server.

Limited Use Managed Server is a unit of measure by which the program can be licensed. A Limited Use Managed Server is a physical computer that is comprised of processing units, memory, and input/output capabilities and that executes requested procedures, commands, or applications for one or more users or client devices. Where racks, blade enclosures, or other similar equipment is being employed, each separable physical device e.g., a blade or a rack-mounted device) that has the required components is considered itself a separate Limited Use Managed Server. Licensee must obtain entitlements for each Limited Use Managed Server managed by the program and meet the maximum authorized use terms and conditions below.

The Limited Use Managed Server maximum authorized use terms and conditions are managing servers with a maximum of 2 Sockets per Managed Server. A Socket is an electronic circuitry that accepts a processor chip which is an electronic circuitry containing one or more processor cores that plugs into a Socket.

Standby or backup systems

For programs running or resident on backup machines, IBM defines three types of situations: cold, warm and hot. In cold and warm situations, a separate entitlement for the copy on the backup machine is normally not required and typically no additional charge applies. In a hot backup situation, the customer needs to acquire other licenses or entitlements sufficient for that server. All programs running in backup mode must be solely under the customer's control, even if running at another enterprise's location.

As a practice, the following are definitions and allowable actions concerning the copy of the program used for backup purposes:

Cold: A copy of the program may reside, for backup purposes, on a machine as long as the program is not started. There is no additional charge for this copy.

Warm: A copy of the program may reside for backup purposes on a machine and is started, but is idling, and is not doing any work of any kind. There is no additional charge for this copy.

Hot: A copy of the program may reside for backup purposes on a machine, is started, and is doing work. The customer must acquire a license or entitlements for this copy and there will generally be an additional charge. Doing work includes, for example, production, development, program maintenance, and testing. It also could include other activities such as mirroring of transactions, updating of files, synchronization of programs, data, or other resources (for example, active linking with another machine, program, database or other resource, and so on), or any activity or configurations that would allow an active hot switch or other synchronized switch-over between programs, databases, or other resources to occur.

In the case of a program or system configuration that is designed to support a high availability environment by using various techniques (for example, duplexing, mirroring of files or transactions, maintaining a heartbeat, active linking with another machine, program, database, or other resource,), the program is considered to be doing work in the hot situation and a license or entitlement must be purchased.

Pricing examples

The pricing example below should be used to determine required license entitlements for the following distributed products:

Pricing example of IBM Tivoli Foundations Application Manager

IBM Tivoli Foundations Application Manager requires licensing of 2 parts, IBM Lotus Foundations Start for Tivoli Foundation Application Manager and IBM Tivoli Foundations Application Manager as described below:

  • IBM Lotus Foundations Start for Tivoli Foundations Application Manager

The IBM Tivoli Foundations Application Manager appliance runs on the Lotus Foundations Appliance Server and the Lotus Foundations Start for Tivoli Foundations Application Manager license is required for the Lotus Foundations Appliance Server. Lotus Foundations Start for Tivoli Foundations Application Manager is licensed by Server for the Lotus Foundations Appliance Server.

  • IBM Tivoli Foundations Application Manager

IBM Tivoli Foundations Application Manager is priced based on the customer's managed environment and licenses are need for each server being managed. The following customer network (referred to as the core environment) examplet is used to enable the reader to see where products tend to manage something less than the entire environment. The customer's overall core environment includes:

Distributed servers

  • Twenty uniprocessor Servers
  • Sixty-five 2-way Servers
  • Twelve 4-way Servers (two dual-core processors)
  • One 8-way Server (two quad-core processors)
  • One 12-way Server with two virtual or logical partitions (two six-core processors)

The customer wants to manage the applicable distributed server environment, which requires a straightforward counting of the number of servers to be managed, pursuant to the server size and number limits described below.

                         Quantity in      Managed
Systems Managed          Customer         Servers to be
Licensed                 Environment      Licensed
 
Uniprocessor core        20               20
2-way                    65               65
4-way                    12               12
8-way                     1                1
12-way (2 six-core        1                1
 processors) 
Total Managed Servers                     99
  to be Licensed

Limits

  • Licensee is permitted to use Tivoli Foundations Application Manager to monitor and collect data from a maximum of 150 physical servers.
  • Licensee may only install and use Tivoli Foundations Application Manager on the supported IBM Lotus Foundations Appliance Server specified in the program documentation.

Pricing example for IBM Tivoli Foundations Service Manager

IBM Tivoli Foundations Application Service Manager requires licensing of 2 parts, IBM Lotus Foundations Start for Tivoli Foundation Services Manager and IBM Tivoli Foundations Service Manager as described below:

  • Lotus Foundations Start for Tivoli Foundations Service Manager

The IBM Tivoli Foundations Service Manager appliance runs on the Lotus Foundations Appliance Server and the Lotus Foundations Start for Tivoli Foundations Service Manager license is required for the Lotus Foundations Appliance Server. Lotus Foundations Start for Tivoli Foundations Service Manager is license by Server for the Lotus Foundations Appliance Server.

If a customer has 5 authorized users and 3 concurrent users for one IBM Tivoli Foundations Service Manager appliance, the following licensing scheme applies

                                             Quantity in   License
                                             customer      entitlements
Orderable component                          environment   required
 
Lotus Foundations Start 
 For Tivoli                                  1             1
 Foundations Service 
 Manager - Server
 
IBM Tivoli Foundations Service Manager       5             5
- Authorized User
 
IBM Tivoli Foundations Service Manager       3             3
 - Concurrent User
 
IBM Tivoli Foundations Service Manager       1             1
 - Install

Limits

  • For Tivoli Foundations Service Manager, the maximum number of user entitlements for one any appliance is 20 authorized users and 10 concurrent users.
  • Lotus Foundation Start Server license to be used only for Tivoli Foundations Service Manager.


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Ordering information
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This product is only available via Passport Advantage. It is not available as shrinkwrap.

These products may only be sold directly by IBM or by authorized IBM Business Partners for Software ValueNet®.

For more information about IBM Software ValueNet, visit

http://www-01.ibm.com/software/lotus/passportadvantage/IBM_SW_ValueNet.html

To locate IBM Business Partners for Software ValueNet in your geography for a specific Software ValueNet portfolio, contact your IBM representative.

Product group: Performance and Availability Management
Product Identifier Description:
 
IBM Tivoli Foundations Application Manager - 5724-Y07
IBM Tivoli Foundations Service Manager - 5724-Y08
 
Product category: Tivoli Foundations Manager

Passport Advantage customer: Media pack entitlement details

Customers with active maintenance or subscription for the products listed are entitled to receive the corresponding media pack.

 
Media pack description                                  Part number
 
IBM Tivoli Foundations Application Manager V1.2         BJ0X6EN
IBM Tivoli Foundations Application Manager V1.2:        BJ0X7EN
Lotus Foundation
IBM Tivoli Foundation Service Manager V1.2              BJ0X4ML
IBM Tivoli Foundation Service Manager V1.2:             BJ0X5ML
Lotus Foundations Start 

Current licensees

Current Tivoli Foundations Application Manager customers will be individually migrated to new Limited Use Managed Server licenses, as described in the TFAM Licensing section of this announcement. If those licenses have not already been migrated, those customers should contact the party from whom they obtained the product originally, to have their entitlement explained and documented appropriately.

New licensees

Orders for new licenses will be accepted now.

Shipment will begin on the planned availability date.

Basic license

Ordering information for Passport Advantage

Passport Advantage allows you to have a common anniversary date Software Subscription and Support (SW S&S) renewals, which can simplify management and budgeting for eligible new versions and releases (and related technical support) for your covered products. The anniversary date, established at the start of your Passport Advantage Agreement, will remain unchanged while your Passport Advantage Agreement remains in effect. New software purchases will initially include twelve full months of Software Subscription and Support (also referred to as Software Maintenance). Software Subscription and Support in the second year (the first year of renewal) can be prorated to be coterminous with your common anniversary date. Thereafter, all Software Subscription and Support (Software Maintenance) will renew at the common anniversary date for twelve full months of Software Subscription and Support (Software Maintenance).

Refer to the IBM International Passport Advantage Agreement and to the IBM Software Support Handbook for specific terms relating to, and a more complete description of, technical support provided through Software Subscription and Support (Software Maintenance).

The quantity to be specified for the Passport Advantage part numbers in the following table is per required number of Processor Value Units. To order for Passport Advantage, specify the desired part number and quantity.

Description                                           Part number
 
Tivoli Foundations Application Manager Limited        D0H4ELL
Managed Server Lic + SW S&S 12 Mo
Tivoli Foundations Application Manager Limited        E0AXNLL
Managed Server Annual SW S&S Rnwl
Tivoli Foundations Application Manager Limited        D0H4FLL
Managed Server SW S&S Reinstate 12 Mo

To order a media pack for Passport Advantage, specify the part number in the desired quantity from the following table:

Description                                           Part number

IBM Tivoli Foundations Application Manager V1.2       BJ0X6EN
IBM Tivoli Foundations Application Manager V1.2:      BJ0X7EN
Lotus Foundation
IBM Tivoli Foundation Service Manager V1.2            BJ0X4ML
IBM Tivoli Foundation Service Manager V1.2:           BJ0X5ML
Lotus Foundations Start

IBM Tivoli Foundations Application Manager and IBM Tivoli Foundation Service Manager are also available, via Web download, from Passport Advantage.



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Terms and conditions
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The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with IBM are contained in the applicable contract documents such as the IBM International Program License Agreement, IBM International Passport Advantage Agreement, and the IBM Agreement for Acquisition of Software Maintenance.

This product is only available via Passport Advantage. It is not available as shrinkwrap.

Licensing

IBM International Program License Agreement including the License Information document and Proof of Entitlement (PoE) govern your use of the program. PoEs are required for all authorized use. Part number products only, offered outside of Passport Advantage, where applicable, are license only and do not include Software Maintenance.

These programs are licensed under the IBM Program License Agreement (IPLA) and the associated Agreement for Acquisition of Software Maintenance, which provide for support with ongoing access to releases and versions of the program. IBM includes one year of Software Subscription and Support (also referred to as Software Maintenance) with the initial license acquisition of each program acquired. The initial period of Software Subscription and Support (also referred to as Software Maintenance) can be extended by the purchase of a renewal option, if available. These programs have a one-time license charge for use of the program and an annual renewable charge for the enhanced support that includes telephone assistance (voice support for defects during normal business hours), as well as access to updates, releases, and versions of the program as long as support is in effect.

License Information form number
IBM Tivoli Foundations Application Manager - -L-BBOE-88LHXX
IBM Tivoli Foundations Application Manager option pack - L-BBOE-896QNB
IBM Tivoli Foundations Service Manager - L-BDUK-7TAPHP

The program's License Information will be available for review on the IBM Software License Agreement Web site

http://www.ibm.com/software/sla/sladb.nsf
Limited warranty applies

Yes

Limited warranty

IBM warrants that when the program is used in the specified operating environment, it will conform to its specifications. The warranty applies only to the unmodified portion of the program. IBM does not warrant uninterrupted or error-free operation of the program or that IBM will correct all program defects. You are responsible for the results obtained from the use of the program.

IBM provides you with access to IBM databases containing information on known program defects, defect corrections, restrictions, and bypasses at no additional charge. For further information, consult the IBM Software Support Handbook found at

http://www.ibm.com/support/handbook

IBM will maintain this information for at least one year after the original licensee acquires the program (warranty period).

Program technical support

Technical support of a program product version or release will be available for a minimum of five years from the general availability date, as long as your Software Subscription and Support (also referred to as Software Maintenance) is in effect. This technical support allows you to obtain assistance (via telephone or electronic means) from IBM for product-specific, task-oriented questions regarding the installation and operation of the program product. Software Subscription and Support (Software Maintenance) also provides you with access to updates (modifications or fixes), releases, and versions of the program. You will be notified, via announcement letter, of discontinuance of support with 12 months' notice. If you require additional technical support from IBM, including an extension of support beyond the discontinuance date, contact your IBM representative or IBM Business Partner. This extension may be available for a fee.

Money-back guarantee

If for any reason you are dissatisfied with the program and you are the original licensee, you may obtain a refund of the amount you paid for it, if within 30 days of your invoice date you return the program and its PoE to the party from whom you obtained it. If you downloaded the program, you may contact the party from whom you acquired it for instructions on how to obtain the refund.

For clarification, note that (1) for programs acquired under the IBM International Passport Advantage offering, this term applies only to your first acquisition of the program and (2) for programs acquired under any of IBM's On/Off Capacity on Demand (On/Off CoD) software offerings, this term does not apply since these offerings apply to programs already acquired and in use by you.

Volume orders (IVO)

No

Passport Advantage applies

Yes, and through the Passport Advantage website at

http://www.ibm.com/software/passportadvantage
Usage restriction

Yes. Usage is limited to the quantity of processor Value Units licensed.

For additional information, refer to the License Information document that is available on the IBM Software License Agreement Web site

http://www.ibm.com/software/sla/sladb.nsf
Software Subscription and Support (Software Maintenance) applies

Yes. Software Subscription and Support (also referred to as Software Maintenance) is included with licenses purchased through Passport Advantage and Passport Advantage Express®. Product upgrades and Technical Support are provided by the Software Subscription and Support (Software Maintenance) offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software and Technical Support provides voice and electronic access to IBM support organizations, worldwide.

IBM includes one year of Software Subscription and Support (Software Maintenance) with each program license acquired. The initial period of Software Subscription and Support (Software Maintenance) can be extended by the purchase of a renewal option, if available.

While your Software Subscription and Support (Software Maintenance) is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions, and code-related questions. IBM provides assistance via telephone and, if available, electronic access, only to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, 7 days a week. For additional details, consult your IBM Software Support Handbook at

http://www.ibm.com/support/handbook

Software Subscription and Support (Software Maintenance) does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under the applicable agreements.

For additional information about the International Passport Advantage Agreement and the IBM International Passport Advantage Express Agreement, visit the Passport Advantage Web site at

http://www.ibm.com/software/passportadvantage
IBM Operational Support Services - SoftwareXcel

No

System i Software Maintenance applies

No

Variable charges apply

No

Educational allowance available

Not applicable.



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Top rule
IBM Electronic Services
Bottom rule

IBM has transformed its delivery of hardware and software support services to help you achieve higher system availability. Electronic Services is a Web-enabled solution that offers an exclusive, no-additional-charge enhancement to the service and support available for IBM servers. These services are designed to provide the opportunity for greater system availability with faster problem resolution and preemptive monitoring. Electronic Services comprises two separate, but complementary, elements: Electronic Services news page and Electronic Services Agent.

The Electronic Services news page is a single Internet entry point that replaces the multiple entry points traditionally used to access IBM Internet services and support. The news page enables you to gain easier access to IBM resources for assistance in resolving technical problems.

The Electronic Service Agent™ is no-additional-charge software that resides on your server. It monitors events and transmits system inventory information to IBM on a periodic, client-defined timetable. The Electronic Service Agent automatically reports hardware problems to IBM. Early knowledge about potential problems enables IBM to deliver proactive service that may result in higher system availability and performance. In addition, information collected through the Service Agent is made available to IBM service support representatives when they help answer your questions or diagnose problems. Installation and use of IBM Electronic Service Agent for problem reporting enables IBM to provide better support and service for your IBM server.

To learn how Electronic Services can work for you, visit

http://www.ibm.com/support/electronic


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Top rule
Prices
Bottom rule

For additional information and current prices, contact your local IBM representative.

Information on charges is available at website

http://www.ibm.com/support

In the Electronic tools category, select the option for Purchase/upgrade tools.

Passport Advantage

For Passport Advantage and charges, contact your IBM representative or your authorized IBM Business Partner. Additional information is also available at

http://www.ibm.com/software/passportadvantage


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Top rule
Order now
Bottom rule

To order, contact the Americas Call Centers or your local IBM representative, or your IBM Business Partner.

To identify your local IBM representative or IBM Business Partner, call 800-IBM-4YOU (426-4968).

Phone:      800-IBM-CALL (426-2255)
Fax:        800-2IBM-FAX (242-6329)
Internet:   callserv@ca.ibm.com
Mail:       IBM Teleweb Customer Support
            ibm.com® Sales Execution Center, Americas North
            3500 Steeles Ave. East, Tower 3/4
            Markham, Ontario
            Canada
            L3R 2Z1

Reference: YE001

The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.


Note: Shipments will begin after the planned availability date.

IBM Software ValueNet

These products are available under IBM Software ValueNet, either directly from IBM or through authorized Business Partners who invest in skills and high value solutions. IBM customers may benefit from the industry-specific or horizontal solutions, skills and expertise provided by these Business Partners.

Additions to Software ValueNet will be communicated through standard product announcements. For a current list of IBM software available under Software ValueNet, visit

http://www-01.ibm.com/software/lotus/passportadvantage/IBM_SW_ValueNet.html

Questions regarding IBM Software ValueNet may be sent to AskSoftwareValueNet@us.ibm.com

Trademarks

Foundations, Lotus Foundations and Electronic Service Agent are trademarks of IBM Corporation in the United States, other countries, or both.

IBM, Tivoli, DB2, Lotus, Domino, OMEGAMON, Passport Advantage, ValueNet, Express and ibm.com are registered trademarks of IBM Corporation in the United States, other countries, or both.

Microsoft is a registered trademark of Microsoft Corporation in the United States, other countries, or both.

ITIL is a registered trademark, and a registered community trademark of the Office of Government Commerce, and is registered in the U.S. Patent and Trademark Office.

Other company, product, and service names may be trademarks or service marks of others.

Terms of use

IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Additional terms of use are located at:

http://www.ibm.com/legal/us/en/

For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page

http://www.ibm.com/planetwide/us/

Terms of use