IBM Cognos Planning V10.1

IBM United States Software Announcement 210-349
October 19, 2010

ENUS210-349.PDF ENUS210-349.PDF

Table of contents
Overview Overview Publications Publications
Key prerequisites Key prerequisites Technical information Technical information
Planned availability date Planned availability date Ordering information Ordering information
Description Description Terms and conditions Terms and conditions
Program number Program number Prices Prices


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Overview
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IBM® Cognos® Planning V10.1 helps you define goals and creates a clear-cut strategy for excellence. It gives you the tools to turn strategy into discrete plans, budgets, and forecasts for managers and employees across your organization, and extends this capability to external partners.

IBM Cognos Planning V10.1 provides:

  • Significant scalability and performance improvements
  • Better use of computer hardware resources
  • Improved reconcile performance and workload management
  • Lower and more predictable storage volumes and improved job system resilience
  • Optimized publish processes and optimized data types
  • Conformance with IBM Cognos Business Intelligence V10.1

These improvements are found in IBM Cognos Planning Contributor, the macro system, IBM Cognos Planning Contributor Administration Console, the engine and runtime, the publishing process, and the way databases and the job system are used.

All existing IBM Cognos Planning customers will be able to download IBM Cognos Planning V10.1.

For complete licensing and packaging details, visit

http://www.ibm.com/software/analytics/cognos/planning/


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Key prerequisites
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Refer to the Technical information section for details.



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Planned availability date
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October 27, 2010: Electronic availability

November 9, 2010: Media availability



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Description
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IBM Cognos Planning V10.1 includes:

  • Contributor Web Client improvements
    • Provisioning is improved so that you can now have automatic updates of rich client components from a secured web server using the Rich Client Provisioning Agent.
    • You can now see the sum of values contained in cells that you select in Contributor Web Client.
    • Significant performance improvements in the Contributor Web Client grid for large models with sparse access, applications with long e-lists, and complex models with many links targeting individual cubes.
  • Macro system improvements
    • Running macros in parallel is supported and can improve the use of server resources.
    • Starting or restarting a macro at a specific step.
    • New Model Doctor macro that configures and runs the Contributor Model Review Tool as a macro step. The output of the Model Doctor macro is an HTML report containing a list of certain noteworthy attributes of the model it was run against.
  • Contributor Administration Console improvements
    • Previewing nodes using the Contributor Web client is now supported.
    • Access blocks replace and improve upon cut-down models. Cut-down models are customized copies of the master Contributor model definition that have been cut down to include only the specific elements required for a particular e.List item.
    • The process of creating and updating packages as part of the Go to Production process now runs using the Scheduler Credentials account.
  • Engine and runtime improvements
    • New lighter runtime model definition which decreases download times.
    • Controlling node access improved.
    • Cache management in Planning Service improved, and, as a result, the memory footprint for the Planning Server is reduced.
    • The Planning Service can now be run as a non-administrative account or as a network service account, which allows increased security on computers running IBM Cognos Planning.
    • Aggregating data more efficiently, which results in the reduction of memory used and provides better compression of the data during the Reconcile - Data aggregation phase.
  • Publishing and database improvements
    • Annotations and Attached Document tables do not use a dimension for publish.
    • New views added to the Publish Tables schema.
    • Uses more efficient data types in IBM DB2® for text.
  • Job system improvements
    • Processes multiple jobs more efficiently as they reach the Job_End phase.
    • Automatically retrys job items that fail.
    • Switches jobs with more efficiency.
  • Contributor Web Classic Client removed.

Accessibility by people with disabilities

A US Section 508 Voluntary Product Accessibility Template (VPAT) can be requested via the IBM website

http://www.ibm.com/able/product_accessibility/index.html


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Availability of national languages
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Product description            Language        GA date
 
IBM Cognos Planning V10.1.0    Multilingual    November 2, 2010
                               (French,
                               German,
                               Swedish,
                               Japanese,
                               English US,
                               Finnish)


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Program number
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Program    VRM                          Program name
number
 
5724-W34   10.1.0                       IBM Cognos Planning


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Offering Information
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Product information is available via the Offering Information website

http://www.ibm.com/common/ssi

Also, visit the Passport Advantage® website

http://www.ibm.com/software/passportadvantage


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Publications
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No publications are shipped with this product.

The IBM Publications Center

http://www.ibm.com/shop/publications/order

The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided. Payment options for orders are via credit card (in the U.S.) or customer number for 20 countries. A large number of publications are available online in various file formats, and they can all be downloaded by all countries.



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Technical information
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Specified operating environment

Hardware requirements

For complete details concerning the minimum hardware requirements to install and run IBM Cognos software, refer to the Installation and Configuration Guide for each product. The Installation and Configuration Guide can be found at

http://publib.boulder.ibm.com/infocenter/cfpm/v10r1m0/
Software requirements

For complete details concerning the minimum software requirements to install and run IBM Cognos software, refer to the Installation and Configuration Guide for each product. The Installation and Configuration Guide can be found at

http://publib.boulder.ibm.com/infocenter/cfpm/v10r1m0/

Software environment statement

IBM Cognos product strategy includes leveraging industry-standard platforms such as operating systems, databases, and application servers. In order to provide the best service possible, IBM certifies each of our products to run on specific versions of these platforms. For complete details concerning supported software environments for IBM Cognos software, visit

http://www.ibm.com/support/docview.wss?uid=swg27019448

The program's specifications and specified operating environment information may be found in documentation accompanying the program, if available, such as a Release Note file, or other information published by IBM, such as an announcement letter. Documentation and other program content may be supplied only in the English language.

Planning information

Software Subscription and Support (also referred to as Software Maintenance) is included with licenses purchased through Passport Advantage and Passport Advantage Express®. Product upgrades and technical support are provided by the Software Subscription and Support (also referred to as Software Maintenance) offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software, and technical support provides voice and electronic access to IBM support organizations, worldwide.

IBM includes one year of Software Subscription and Support (also referred to as Software Maintenance) with each program license acquired. The initial period of Software Subscription and Support (also referred to as Software Maintenance) can be extended by the purchase of a renewal option, if available.

Security, auditability, and control

The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.



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Ordering information
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This product is only available via Passport Advantage. It is not available as shrinkwrap.

These products may only be sold directly by IBM or by authorized IBM Business Partners for Software ValueNet®.

For more information about IBM Software ValueNet, visit

http://www-01.ibm.com/software/lotus/passportadvantage/IBM_SW_ValueNet.html

To locate IBM Business Partners for Software ValueNet in your geography for a specific Software ValueNet portfolio, contact your IBM representative.

Product information

Licensed function title             Product group   Product
                                                    category
 
IBM Cognos Enterprise Planning      Cog Planning    Cognos
 Contributor                                         Enterprise
                                                     Planning
IBM Cognos Enterprise Planning      Cog Planning    Cognos
 Contributor Limited Use                             Enterprise
                                                     Planning
IBM Cognos Enterprise Planning      Cog Planning    Cognos
 Contributor for Non-Production Env                  Enterprise
                                                     Planning
IBM Cognos Enterprise Planning      Cog Planning    Cognos
 Modeler                                             Enterprise
                                                     Planning
IBM Cognos Planning Add-in for      Cog Planning    Cog Planning
 Microsoft® Excel
IBM Cognos Planning Contributor     Cog Planning    Cog Planning
IBM Cognos Planning Manager         Cog Planning    Cog Planning
IBM Cognos Planning Modeler         Cog Planning    Cog Planning
IBM Cognos Planning for             Cog Planning    Cog Planning
 Non-Production Environment
Program name                          PID        Charge unit
                                      number     description
 
IBM Cognos Enterprise Planning        5724-W34   Per Authorized
 Contributor                                      User
IBM Cognos Enterprise Planning        5724-W34   Per Processor
 Contributor Limited Use                          Value Unit (PVU)
IBM Cognos Enterprise Planning        5724-W34   Per Processor
 Contributor for Non-Production Env               Value Unit (PVU)
IBM Cognos Enterprise Planning        5724-W34   Per Authorized
 Modeler                                          User
IBM Cognos Planning Add-in for        5724-W34   Per Authorized
 Microsoft Excel                                  User
IBM Cognos Planning Contributor       5724-W34   Per Authorized
                                                  User
IBM Cognos Planning Manager           5724-W34   PA Per
                                                  Authorized User
IBM Cognos Planning Modeler           5724-W34   Per Authorized
                                                  User
IBM Cognos Planning for               5724-W34   Per Processor
 Non-Production Environment                       Value Unit (PVU)

Charge metrics definitions

Authorized User

Authorized User is the unit of measure by which this program is licensed. An Authorized User is an individual (named or unnamed) within or outside of your enterprise. The program may be installed on one or more computers or servers and accessed by the number of users authorized by the Proof of Entitlement (PoE). You must have an entitlement for each Authorized User accessing the program or any program component in any manner directly or indirectly (for example, via a multiplexing program, device, or application server) through any means.

Processor Value Unit (PVU)

PVU is a unit of measure by which the program can be licensed. The number of PVU entitlements required is based on the processor technology (defined within the PVU Table by processor value, brand, type, and model number at

http://www.ibm.com/software/lotus/passportadvantage/pvu_licensing_for_customers.html

and the number of processors made available to the program. IBM continues to define a processor, for the purpose of PVU-based licensing, to be each processor core on a chip. A dual-core processor chip, for example, has two processor cores.

Licensee can deploy the program using either full capacity licensing or virtualization capacity (sub-capacity) licensing according to the Passport Advantage Sub-Capacity Licensing Terms (refer to the webpage below). If using full capacity licensing, licensee must obtain PVU entitlements sufficient to cover all activated processor cores* in the physical hardware environment made available to or managed by the program, except for those servers from which the program has been permanently removed. If using virtualization capacity licensing, licensee must obtain entitlements sufficient to cover all activated processor cores made available to or managed by the program, as defined according to the Virtualization Capacity License Counting Rules at

http://www.ibm.com/software/lotus/passportadvantage/Counting_Software_licenses_using_specific_virtualization_technologies.html

* An activated processor core is a processor core that is available for use in a physical or virtual server, regardless of whether the capacity of the processor core can be or is limited through virtualization technologies, operating system commands, BIOS settings, or similar restrictions.

Notes:

  • Some programs may require licenses for the program and what is being managed. In that case, the following applies. In addition to the entitlements required for the program directly, licensee must obtain PVU entitlements for this program sufficient to cover the processor cores managed by the program.
  • Some programs may be licensed on a managed basis only. In that case, the following applies: Instead of the entitlements required for the program directly, Licensee must obtain PVU entitlements for this program sufficient to cover the processor cores managed by the program.
  • A few programs on an exception basis may be licensed on a referenced basis. In that case, the following applies. Rather than obtaining entitlements for the activated processor cores available to the program, licensee must obtain PVU entitlements for this program sufficient to cover the environment made available to the referenced program as if the program itself were executing everywhere the referenced program was executing, independent of the basis on which the referenced program is licensed.
  • Express and workgroup programs may be licensed with maximum use terms. In that case, the following applies. The maximum authorized use terms and conditions for PVU licensed IBM express and middleware programs can be found in the IBM Express and Middleware Licensing Guide.

Passport Advantage program licenses

IBM Cognos Planning

Part description                                         Part
                                                         number
 
IBM Cognos Planning Modeler
IBM Cognos Planning Modeler Per Authorized User Annual   E064QLL
 SW S&S Rnwl
IBM Cognos Planning Modeler Per Authorized User Lic +    D076PLL
 SW S&S 12 Mo
IBM Cognos Planning Modeler Per Authorized User SW S&S   D076QLL
 Reinstate 12 Mo

IBM Cognos Planning

Part description                                         Part
                                                         number
 
IBM Cognos Planning Contributor
IBM Cognos Planning Contributor Per Authorized User      E064RLL
 Annual SW S&S Rnwl
IBM Cognos Planning Contributor Per Authorized User Lic  D076RLL
 + SW S&S 12 Mo
IBM Cognos Planning Contributor Per Authorized User SW   D076SLL
 S&S Reinstate 12Mo

IBM Cognos Planning

Part description                                         Part
                                                         number
 
IBM Cognos Planning Add-in for Microsoft Excel
IBM Cognos Planning MS Excel Per Authorized User Annual  E064SLL
 SW S&S Rnwl
IBM Cognos Planning MS Excel Per Authorized User Lic +   D076TLL
 SW S&S 12 Mo
IBM Cognos Planning MS Excel Per Authorized User SW S&S  D076ULL
 Reinstate 12 Mo

IBM Cognos Planning

Part description                                         Part
                                                         number
 
IBM Cognos Planning for Non-Production Environment
IBM Cognos Planning Non Prod Processor Value Unit (PVU)  E064TLL
 Annual SW S&S Rnwl
IBM Cognos Planning Non Prod Processor Value Unit (PVU)  D076VLL
 Lic + SW S&S 12 Mo
IBM Cognos Planning Non Prod Processor Value Unit (PVU)  D076WLL
 SW S&S Reinst 12Mo

IBM Cognos Planning

Part description                                         Part
                                                         number
 
IBM Cognos Planning Manager
IBM Cognos Planning Manager Per Authorized User Annual   E064ULL
 SW S&S Rnwl
IBM Cognos Planning Manager Per Authorized User Lic +    D076XLL
 SW S&S 12 Mo
IBM Cognos Planning Manager Per Authorized User SW S&S   D076YLL
 Reinstate 12 Mo

IBM Cognos Planning

Part description                                         Part
                                                         number
 
IBM Cognos Enterprise Planning Contributor
IBM Cognos EP Contributor Per Authorized User Annual SW  E064WLL
 S&S Rnwl
IBM Cognos EP Contributor Per Authorized User Lic + SW   D077BLL
 S&S 12 Mo
IBM Cognos EP Contributor Per Authorized User SW S&S     D077CLL
 Reinstate 12 Mo

IBM Cognos Planning

Part description                                         Part
                                                         number
 
IBM Cognos Enterprise Planning Contributor for
 Non-Production Env
IBM Cognos EP Contr NonProd Processor Value Unit (PVU)   E064XLL
 Annual SW S&S Rnwl
IBM Cognos EP Contr NonProd Processor Value Unit (PVU)   D077DLL
 Lic + SW S&S 12 Mo
IBM Cognos EP Contr NonProd Processor Value Unit (PVU)   D077ELL
 SW S&S Reinst 12Mo

IBM Cognos Planning

Part description                                         Part
                                                         number
 
IBM Cognos Enterprise Planning Contributor Limited Use
IBM Cognos EP Contr LU Processor Value Unit (PVU)        E064YLL
 Annual SW S&S Rnwl
IBM Cognos EP Contr LU Processor Value Unit (PVU) Lic +  D077FLL
 SW S&S 12 Mo
IBM Cognos EP Contr LU Processor Value Unit (PVU) SW     D077GLL
 S&S Reinst 12 Mo

IBM Cognos Planning

Part description                                         Part
                                                         number
 
IBM Cognos Enterprise Planning Modeler
IBM Cognos EP Modeler Per Authorized User Annual SW S&S  E064VLL
 Rnwl
IBM Cognos EP Modeler Per Authorized User Lic + SW S&S   D0772LL
 12 Mo
IBM Cognos EP Modeler Per Authorized User SW S&S         D0773LL
 Reinstate 12 Mo

Passport Advantage trade-up licenses

IBM Cognos Planning

Precursor product           Trade-up product            Part
                                                        number
 
IBM Cognos Enterprise
 Planning Contributor for
 Non-Production Env
Tier 1                      IBM Cognos EntPlan Contrib  D0A0RLL
                             NonProd PVU TUFr Tier 1
                             TrdUp Lic+SW S&S 12Mo

IBM Cognos Planning

Precursor product           Trade up product            Part
                                                        number
 
IBM Cognos Enterprise
 Planning Modeler
IBM Cognos Planning         Cognos Enterprise Plan Mod  D076ZLL
 Analyst                     Authorized User(s) Lic +
                             SW S&S 12 Mo
IBM Cognos Planning         Cognos Enterprise Plan Mod  D0771LL
 Administrator               Authorized User(s) Lic +
                             SW S&S 12 Mo
IBM Cognos Planning         IBM Cognos Enterprise Plan  D0770LL
 Manager Modeler             Mod Authorized User(s) Lic
                             + SW S&S 12 Mo

Passport Advantage supply

Program name/description                                  Part
                                                          number
 
IBM Cognos Planning V10.1.0
IBM Cognos Planning V10.1.0 for Windows® Multilingual     B503BML
 Media Package

Passport Advantage customer: Media pack entitlement details

Customers with active maintenance or subscription for the products listed are entitled to receive the corresponding media pack.

IBM Cognos Planning V10.1.0

Entitled maintenance        Media packs description     Part
offerings description                                   number
 
Cog EP Contributor          IBM Cognos Planning         B503BML
 Authorized User             V10.1.0 for Windows
                             Multilingual Media Package
Cog EP Contributor Limited  IBM Cognos Planning         B503BML
 Use PVU                     V10.1.0 for Windows
                             Multilingual Media Package
Cog EP Contributor          IBM Cognos Planning         B503BML
 Non-Prod PVU                V10.1.0 for Windows
                             Multilingual Media Package
Cog EP Modeler Authorized   IBM Cognos Planning         B503BML
 User                        V10.1.0 for Windows
                             Multilingual Media Package
Cog Planning Contrib Auth   IBM Cognos Planning         B503BML
 user                        V10.1.0 for Windows
                             Multilingual Media Package
Cog Planning MSExcel Auth   IBM Cognos Planning         B503BML
 user                        V10.1.0 for Windows
                             Multilingual Media Package
Cog Planning Manager Auth   IBM Cognos Planning         B503BML
 user                        V10.1.0 for Windows
                             Multilingual Media Package
Cog Planning Modeler Auth   IBM Cognos Planning         B503BML
 user                        V10.1.0 for Windows
                             Multilingual Media Package
Cog Planning Non-prod PVU   IBM Cognos Planning         B503BML
                             V10.1.0 for Windows
                             Multilingual Media Package


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Terms and conditions
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The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with IBM are contained in the applicable contract documents such as the IBM International Program License Agreement, IBM International Passport Advantage Agreement, and the IBM Agreement for Acquisition of Software Maintenance.

Licensing

IBM International Program License Agreement including the License Information document and PoE govern your use of the program. PoEs are required for all authorized use.

Part number products only, offered outside of Passport Advantage, where applicable, are license only and do not include Software Maintenance.

This software license includes Software Subscription and Support (also referred to as Software Maintenance).

License Information form number
Program name                              Program    Form number
                                          number
 
IBM Cognos Planning                       5724-W34   L-GLBC-86PLGU

The program's License Information will be available for review on the IBM Software License Agreement website

http://www.ibm.com/software/sla/sladb.nsf
Limited warranty applies

Yes

Limited warranty

IBM warrants that when the program is used in the specified operating environment, it will conform to its specifications. The warranty applies only to the unmodified portion of the Program. IBM does not warrant uninterrupted or error-free operation of the program or that IBM will correct all Program defects. You are responsible for the results obtained from the use of the Program.

IBM provides you with access to IBM databases containing information on known program defects, defect corrections, restrictions, and bypasses at no additional charge. For further information, consult the IBM Software Support Handbook found at

http://www.ibm.com/support/handbook

IBM will maintain this information for at least one year after the original licensee acquires the program (warranty period).

Program technical support

Technical support of a program product version or release will be available for a minimum of five years from the general availability date, as long as your Software Maintenance is in effect. This technical support allows you to obtain assistance (via telephone or electronic means) from IBM for product-specific, task-oriented questions regarding the installation and operation of the program product. Software Maintenance also provides you with access to updates (modifications or fixes), releases, and versions of the program. You will be notified, via announcement letter, of discontinuance of support with 12 months' notice. If you require additional technical support from IBM, including an extension of support beyond the discontinuance date, contact your IBM representative or IBM Business Partner. This extension may be available for a fee.

Money-back guarantee

For clarification, note that if for any reason you are dissatisfied with the program and you are the original licensee, you may obtain a refund of the amount you paid for it, if within 30 days of your invoice date you return the program and its PoE to the party from whom you obtained it. If you downloaded the program, you may contact the party from whom you acquired it for instructions on how to obtain the refund.

For clarification, note that for programs acquired under the IBM International Passport Advantage Agreement, this term applies only to your first acquisition of the program.

Volume orders (IVO)

No

Passport Advantage applies

Yes, and through the Passport Advantage website at

http://www.ibm.com/software/passportadvantage

This product is only available via Passport Advantage. It is not available as shrinkwrap.

Usage restriction

Yes. For additional information, refer to the License Information Document that is available on the IBM Software License Agreement website

http://www.ibm.com/software/sla/sladb.nsf
International Passport Agreement
Software Subscription and Support (Software Maintenance)

Yes. Software Subscription and Support (also referred to as Software Maintenance) is included with licenses purchased through Passport Advantage and Passport Advantage Express. Product upgrades and technical support are provided by the Software Subscription and Support (also referred to as Software Maintenance) offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software and Technical Support provides voice and electronic access to IBM support organizations, worldwide.

IBM includes one year of Software Subscription and Support (also referred to as Software Maintenance) with each program license acquired. The initial period of Software Subscription and Support (also referred to as Software Maintenance) can be extended by the purchase of a renewal option, if available.

While your Software Subscription and Support (also referred to as Software Maintenance) is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions, and code-related questions. IBM provides assistance via telephone and, if available, electronic access, to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, 7 days a week. For additional details, consult your IBM Software Support Handbook at

http://www.ibm.com/support/handbook

Software Subscription and Support (also referred to as Software Maintenance) does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under the applicable agreements.

For additional information about the International Passport Advantage Agreement and the IBM International Passport Advantage Express Agreement, visit the Passport Advantage website at

http://www.ibm.com/software/passportadvantage
Other terms
System i Software Maintenance applies

No

Educational allowance available

Not applicable.



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IBM Electronic Services
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IBM has transformed its delivery of hardware and software support services to help you achieve higher system availability. Electronic Services is a web-enabled solution that offers an exclusive, no-additional-charge enhancement to the service and support available for IBM servers. These services are designed to provide the opportunity for greater system availability with faster problem resolution and preemptive monitoring. Electronic Services comprises two separate, but complementary, elements: Electronic Services news page and Electronic Services Agent.

The Electronic Services news page is a single Internet entry point that replaces the multiple entry points traditionally used to access IBM Internet services and support. The news page enables you to gain easier access to IBM resources for assistance in resolving technical problems.

The Electronic Service Agent™ is no-additional-charge software that resides on your server. It monitors events and transmits system inventory information to IBM on a periodic, client-defined timetable. The Electronic Service Agent automatically reports hardware problems to IBM. Early knowledge about potential problems enables IBM to deliver proactive service that may result in higher system availability and performance. In addition, information collected through the Service Agent is made available to IBM service support representatives when they help answer your questions or diagnose problems. Installation and use of IBM Electronic Service Agent for problem reporting enables IBM to provide better support and service for your IBM server.



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Prices
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Passport Advantage

For Passport Advantage information and charges, contact your IBM representative or authorized IBM Business Partner, or authorized IBM Business Partner for Software ValueNet, if applicable. Additional information is also available at

http://www.ibm.com/software/passportadvantage

Business Partner information

If you are an IBM Business Partner -- Distributor for Workstation Software acquiring products from IBM, you may link to Passport Advantage Online for resellers where you can obtain Business Partner pricing information. An IBM ID and password are required.

https://www.ibm.com/software/howtobuy/passportadvantage/paoreseller
Trademarks

Electronic Service Agent is a trademark of IBM Corporation in the United States, other countries, or both.

IBM, Cognos, DB2, Passport Advantage, Express, ValueNet and Windows are registered trademarks of IBM Corporation in the United States, other countries, or both.

Microsoft is a registered trademark of Microsoft Corporation in the United States, other countries, or both.

Other company, product, and service names may be trademarks or service marks of others.

Terms of use

IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Additional terms of use are located at:

http://www.ibm.com/legal/us/en/

For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page

http://www.ibm.com/planetwide/us/

Terms of use