IBM SPSS Text Analytics for Surveys offers insight into survey responses

IBM United States Software Announcement 210-304
October 5, 2010

ENUS210-304.PDF ENUS210-304.PDF

Table of contents
Overview Overview Technical information Technical information
Key prerequisites Key prerequisites Ordering information Ordering information
Planned availability date Planned availability date Terms and conditions Terms and conditions
Description Description Prices Prices
Program number Program number Order now Order now
Publications Publications


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At a glance
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IBM® SPSS Text Analytics for Surveys helps you gain greater insights from free-text survey responses faster and more easily even if you have never performed text analysis before. With SPSS Text Analytics for Surveys, you can:

  • Identify major themes without reading responses word for word
  • Distinguish between positive and negative comments
  • Create categories more quickly
  • Categorize responses more consistently
  • Use industry-specific text analysis packages (TAPs) for satisfaction surveys and more
  • Save money by eliminating or reducing your reliance on outside services
  • Save time and make results more consistent by reusing categories in ongoing or similar surveys
  • Increase satisfaction with survey results

For ordering, contact your IBM representative, an IBM Business Partner, or IBM Americas Call Centers at 800-IBM-CALL (Reference: YE001).



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Overview
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With IBM SPSS Text Analytics for Surveys, you can efficiently categorize free-text responses and then integrate the results of your text analysis with other, quantifiable data. Using this desktop tool, you can:

  • Quickly and consistently extract key concepts and opinions
  • Create categories and then place text responses into those categories
  • Refine categories
  • Summarize your findings
  • Export results for analysis and graphing

SPSS Text Analytics for Surveys uses proven linguistics-based technologies that help cut through the ambiguities of human language and let you uncover patterns in the attitudes, beliefs, and opinions of others.

Manual options leave you in complete control of the process. Different versions of SPSS Text Analytics for Surveys are available for analyzing English, Dutch, French, German, Japanese, and Spanish survey text. The English-language version also includes an interface that supports third-party translation options purchased separately.

SPSS Text Analytics for Surveys includes features that make it easier to move through the text categorization process.

  • Get better out-of-the-box results with industry-specific TAPs for satisfaction surveys and more.
  • The Project Wizard guides you step-by-step as you set up and extract concepts and create categories.
  • Classification and category-building techniques reduce manual work to a minimum.
  • The relevance ranking algorithm lets you see which responses best match a given category.

Additional features offer greater flexibility in analyzing past, present, and future survey responses:

  • Import categories to maximize your investment in previous survey research.
  • Reuse categories in ongoing or similar surveys for greater efficiency and time savings.
  • Translate multinational survey results into English for analysis using third-party translation options purchased separately.


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Key prerequisites
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Refer to the Hardware requirements and Software requirements section of this announcement.



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Planned availability date
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October 5, 2010



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Description
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With SPSS Text Analytics for Surveys, you can quantify text responses for analysis along with other survey data thoroughly, reliably, and quickly. Best yet, SPSS Text Analytics for Surveys is easy to use even if you have never performed text analysis before. It automates the process, while still allowing you to intervene manually to refine your results. You never lose control of the categorization process.

With SPSS Text Analytics for Surveys you can:

  • Identify major themes without reading responses word for word
  • Distinguish between positive and negative comments easily
  • Use industry-specific Text Analysis Packages (TAPs) for satisfaction surveys and more
  • Create categories more quickly
  • Categorize responses more consistently
  • Save money by eliminating or reducing your reliance on outside services
  • Save time and make results more consistent by reusing categories in ongoing or similar surveys
  • Increase satisfaction with survey results

Use SPSS Text Analytics for Surveys to categorize text responses whether you conduct surveys to support decision making in business, education, or government, or as part of your academic research. No matter your field, you now have a way to combine your qualitative and quantitative analyses using one advanced but easy-to-use desktop software program.

SPSS Text Analytics for Surveys is an ideal tool for categorizing text responses and quantifying customer, employee, or student satisfaction. You can integrate the new results with the rest of your data for analysis.

To extract and classify key concepts from responses to open-ended questions, SPSS Text Analytics for Surveys uses advanced linguistic technologies. These technologies analyze text as a set of phrases and sentences whose grammatical structure creates a context for the meaning of the response. Without having to read responses word for word, you can identify major themes and distinguish between positive and negative statements.

SPSS Text Analytics for Surveys is simple to use. First, you import your text responses. The Project Wizard walks you through setup, so you can quickly import your text responses, extract concepts, and obtain initial results.

Extraction results are displayed as lists of terms, types, and patterns.

  • Terms are single or compound words.
  • Types are groups of similar terms; positive or negative comments, for example.
  • Patterns are a combination of either terms and types or types and types, such as qualifiers and adjectives that reveal opinions about a particular subject.

On screen, you see the extracted terms, types, or patterns, as well as the text responses. You can create categories in several ways:

  • Automatically use one of the prebuilt sets of categories (for customer, employee, or product satisfaction) by using linguistic algorithms, a semantic network, or frequency.
  • Manually drag terms, types, patterns, or responses into particular categories.
  • Employ a combination of these methods.

It is easy to switch between methods, putting you in full control of the categorization process.

Categorizing all responses satisfactorily generally requires manual intervention. You may need to assign and reassign individual responses to categories, as well as create, combine, and rename categories. SPSS Text Analytics for Surveys enables you to do this quickly and easily and at any time using either drag-and-drop or context menus.

If your organization has preexisting categories, you can recreate their rules with precision and automate their creation. You can do so by creating conditional rules, using extraction results and Boolean operators. This enables you to categorize responses based on more complex information or filter erroneous responses.

Use the product's visualization capabilities to help manually refine categories. For example, use a bar chart, Web graph, or Web table to quickly reveal which categories contain co-occurring responses. Then you can decide whether to combine certain categories or create new ones that better account for shared responses.

You can train SPSS Text Analytics for Surveys by categorizing a subset of your text responses, importing the entire dataset, and then rerunning the extraction and categorization. For ongoing surveys, you create categories once and then import the newer version of the data into the software for fast, reliable, and consistent categorization.

When you finish categorizing your responses, your unstructured survey data is transformed into quantitative data. You can export this data as dichotomies or categories and analyze it with other quantitative data in programs such as SPSS Statistics, SPSS Data Collection, or Microsoft® Excel.

SPSS Text Analytics for Surveys makes it easy to work with others. You can share project files that include extracted results, categories, and linguistic resources across your organization. Additionally, you can share categories by importing and exporting them as an XML file. These features allow others to easily reuse category work in new projects.

SPSS Text Analytics for Surveys extracts concepts and categorizes text responses without any customization. You can, however, customize some of the product's dictionaries to refine extraction results. This makes the categorization process operate more smoothly, given your survey's specific subject matter. For example:

  • To indicate that certain product names belong in the same product line, modify the Type Dictionary.
  • To extract and group industry- and domain-specific terms, add these terms to the Type Dictionary.
  • To indicate that variant forms of the name of a chemical, gene, or medicine, for example, refer to the same thing, modify the Substitution Dictionary.
  • To prevent a "noise" term, such as your organization's name, from cluttering extraction and category results, modify the Exclude Dictionary.

SPSS Text Analytics for Surveys uses a custom semantic network that supports hundreds of general themes. The software uses these methods in combination to optimize the quality of results. For instance, the semantic network will automatically understand that apples and oranges are types of fruit.

SPSS Text Analytics for Surveys is a stand-alone program that works well with SPSS Statistics and other SPSS products that you might already use, including other software from the Data Collection family. You can also use it with Excel. Currently, separate versions of SPSS Text Analytics for Surveys are available for analyzing text in English, Dutch, French, German, Spanish, and Japanese.

Accessibility by people with disabilities

A U.S. Section 508 Voluntary Product Accessibility Template (VPAT) containing details on accessibility compliance can be requested at

http://www.ibm.com/able/product_accessibility/index.html

Section 508 of the U.S. Rehabilitation Act

SPSS Text Analytics for Surveys is capable as of October 5, 2010, when used in accordance with IBM's associated documentation, of satisfying the applicable requirements of Section 508 of the Rehabilitation Act, provided that any assistive technology used with the product properly interoperates with it. A US Section 508 Voluntary Product Accessibility Template (VPAT) can be requested on the following website

http://www.ibm.com/able/product_accessibility/index.html


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Program number
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Program                Program
number         VRM     name
 
5725-A62       V4.0    SPSS Text Analytics for Surveys 


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Education support
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Training information is available at

http://www.ibm.com/training/spss


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Offering Information
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Product information is available via the Offering Information website

http://www.ibm.com/common/ssi

Also, visit the Passport Advantage® website

http://www.ibm.com/software/passportadvantage


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Publications
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All product publications are available on the product CDs and DVDs.

In addition, the publications are available on the product support website

http://support.spss.com


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Technical information
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Specified operating environment

Hardware requirements

For information on hardware requirements, refer to the website listed in the Software requirements section.

Software requirements

All prerequisites and corequisites for these products apply.

To view the hardware and software requirements for Text Analytics for Surveys, select the Systems Requirements tab at

http://www.spss.com/software/data-collection/text-analytics-for-surveys/

The program's specifications and specified operating environment information may be found in documentation accompanying the program, if available, such as a README file, or other information published by IBM, such as an announcement letter. Documentation and other program content may be supplied only in the English language.

Planning information

Direct customer support

For technical support or assistance, contact your IBM representative or visit

http://www.ibm.com/support
Packaging

The media pack for each of the announced products includes:

  • Product code and documentation, including the Installation Guide, on CD-ROM or DVD
  • License information in hardcopy form

Security, auditability, and control

The security functions of IBM SPSS Text Analytics for Surveys depend on SafeNet technology. The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.



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Software Services
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IBM Software Services has the breadth, depth, and reach to manage your services needs. You can leverage the deep technical skills of our lab-based Software Services team and the business consulting, project management, and infrastructure expertise of our IBM Global Services team. Also, we extend our IBM Software Services reach through IBM Business Partners to provide an extensive portfolio of capabilities. Together, we provide the global reach, intellectual capital, industry insight, and technology leadership to support a wide range of critical business needs.

To learn more about IBM Software Services or to contact a Software Services sales specialist, visit

http://www.ibm.com/software/sw-services/


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Ordering information
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This product is available only via Passport Advantage. It is not available as shrinkwrap.

These products may only be sold directly by IBM or by authorized IBM Business Partners for Software ValueNet®.

For more information about IBM Software ValueNet, visit

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To locate IBM Business Partners for Software ValueNet in your geography for a specific Software ValueNet portfolio, contact your IBM representative.

 
Product group: SPSS

  PID         Product Identifier Description
   
  5725-A62    SPSS Text Analytics for Surveys
 
Product category: SPSS
Charge metric
 
Part number
or
PID number   Charge metric     Program name
 
5725-A62     Authorized User   SPSS Text Analytics for
                                 Surveys
 
5725-A62     Concurrent User   SPSS Text Analytics for
                                 Surveys
 
5725-A62     Authorized User   SPSS Text Analytics for
                                 Surveys for Japanese
 
5725-A62     Concurrent User   SPSS Text Analytics for
                                 Surveys for Japanese
 

Processor Value Unit (PVU)

PVU is a unit of measure by which this software product can be licensed. PVU entitlements are based on processor technology (defined within the PVU table1 by processor vendor, brand, type, and model number). IBM continues to define a processor, for purposes of PVU-based licensing, to be each processor core on a chip. Each software product has a unique price per PVU. To determine the total cost of deploying an individual software product in a specific hardware environment, you must take the following steps:

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  2. The PVU requirements for all processor cores in the hardware environment.
  3. Multiply the software product's price per PVU by the total number of PVUs required as determined in step 2 above.

PVU entitlements are specific to a software product and may not be exchanged, interchanged, or aggregated with PVU entitlements of another software product.

Unless you have deployed eligible sub-capacity products according to the sub-capacity1 terms, you must obtain PVU Proof of Entitlements (PoEs) for the maximum number of activated2 physical processor cores in the hardware environment made available to, or managed by, the software product. This is also referred to as full capacity licensing.

1 For information regarding PVU and sub-capacity licensing, including the latest PVU table, visit

http://www.ibm.com/software/lotus/passportadvantage/pvu_licensing_for_customers.html

2 Activated processor cores are physical processor cores that are available for use in a server. They include processor cores:

  • That are activated (available for use) when the server is shipped by the manufacturer
  • That are activated subsequently through activation codes purchased from the server manufacturer by the customer
  • Whose capacity can be limited by the customer through virtualization technologies, operating system commands, and BIOS settings

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Note: Some programs may be licensed where devices are considered users. In that case the following applies: Any computing device that requests the execution of or receives for execution a set of commands, procedures, or applications from the Program or that is otherwise managed by the Program is considered a separate User of the Program and requires an entitlement as if that device were a person.

Passport Advantage

 
SPSS Text Analytics for Surveys
 
Part
number   Entitled maintenance offerings description
 
D0ENBLL  SPSS Text Analytics for Surveys
           AU Lic+SW S&S 12 Mo
E09QPLL  SPSS Text Analytics for Surveys
           AU Annual SW S&S Rnwl
D0ENALL  SPSS Text Analytics for Surveys
           AU SW S&S Reinstate 12 Mo
D0EBZLL  SPSS Text Analytics for Surveys
           AU Fixed Term Lic+SW S&S 12 Mo
E09IMLL  SPSS Text Analytics for Surveys
           AU Subsequent Fixed Term Lic+SW S&S 12 Mo
D0ENLLL  SPSS Text Analytics for Surveys
           CU Lic+SW S&S 12 Mo
E09QULL  SPSS Text Analytics for Surveys
           CU Annual SW S&S Rnwl
D0ENKLL  SPSS Text Analytics for Surveys
           CU SW S&S Reinstate 12 Mo
D0EC0LL  SPSS Text Analytics for Surveys
           CU Fixed Term Lic+SW S&S 12 Mo
E09INLL  SPSS Text Analytics for Surveys
           CU Subsequent Fixed Term Lic+SW S&S 12 Mo
 
Part
number   Media pack description
 
B9006ML  Text Analytics for Surveys
           V19.0 Multiplatform Multilingual
 
 
SPSS Text Analytics for Surveys for Japanese
 
Part
number   Entitled maintenance offerings description
 
D0EN9LL  SPSS Text Analytics for Surveys Japanese
           AU Lic+SW S&S 12 Mo
E09QNLL  SPSS Text Analytics for Surveys Japanese
           AU Annual SW S&S Rnwl
D0EN8LL  SPSS Text Analytics for Surveys Japanese
           AU SW S&S Reinstate 12 Mo
D0EC1LL  SPSS Text Analytics for Surveys Japanese
           AU Fixed Term Lic+SW S&S 12 Mo
E09IPLL  SPSS Text Analytics for Surveys Japanese
           AU Subsequent Fixed Term Lic+SW S&S 12 Mo
D0EN5LL  SPSS Text Analytics for Surveys Japanese
           CU Lic+SW S&S 12 Mo
E09QLLL  SPSS Text Analytics for Surveys Japanese
           CU Annual SW S&S Rnwl
D0EN4LL  SPSS Text Analytics for Surveys Japanese
           CU SW S&S Reinstate 12 Mo
D0EC2LL  SPSS Text Analytics for Surveys Japanese
           CU Fixed Term Lic+SW S&S 12 Mo
E09IQLL  SPSS Text Analytics for Surveys Japanese
           CU Subsequent Fixed Term Lic+SW S&S 12 Mo
 
Part
number   Media pack description
 
B9006ML  Text Analytics for Surveys
           V19.0 Multiplatform Multilingual 

Migration of SPSS Products

For current SPSS licensees, you will be contacted by IBM to migrate your SPSS use entitlements into the IBM systems for the same or replacement product. This contact will happen at your next support renewal cycle. The table available through the attached link shows the SPSS offering name and the replacement IBM offering name. You must be current on Subscription and Support (maintenance and support) to be eligible for migrations. If you are not current, you will have to pay the Subscription and Support reinstatement pricing in the Passport Advantage ordering system.

The migration is for the same capacity as currently licensed when converted to the metric announced for the replacement offering. Initial migration quotes will be generated using estimated calculations, though customers will be migrated to ensure that they are entitled to use the software to the same extent that they are currently licensed by adjusting the IBM quantities where required. To view the migration table, select the Transition to IBM section at

http://support.spss.com


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Terms and conditions
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The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with IBM are contained in the applicable contract documents such as the IBM International Program License Agreement, IBM International Passport Advantage Agreement, and IBM Agreement for Acquisition of Software Maintenance.

This product is available only via Passport Advantage. It is not available as shrinkwrap.

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These programs are licensed under the IBM Program License Agreement (IPLA) and the associated Agreement for Acquisition of Software Maintenance, which provide for support with ongoing access to releases and versions of the program. IBM includes one year of Software Subscription and Support (also referred to as Software Maintenance) with the initial license acquisition of each program acquired. The initial period of Software Subscription and Support (also referred to as Software Maintenance) can be extended by the purchase of a renewal option, if available. These programs have a one-time license charge for use of the program and an annual renewable charge for the enhanced support that includes telephone assistance (voice support for defects during normal business hours), as well as access to updates, releases, and versions of the program as long as support is in effect.

License Information form number

L-JCOS-869LQW

The program's License Information will be available for review on the IBM Software License Agreement website

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Yes

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Volume orders (IVO)

No

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Yes

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Software Subscription and Support (Software Maintenance) applies

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IBM includes one year of Software Subscription and Support (Software Maintenance) with each program license acquired. The initial period of Software Subscription and Support (Software Maintenance) can be extended by the purchase of a renewal option, if available.

While your Software Subscription and Support (Software Maintenance) is in effect, IBM provides you assistance for your routine, short-duration installation and usage (how-to) questions, and code-related questions. IBM provides assistance via telephone and, if available, electronic access, only to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, 7 days a week. For additional details, consult your IBM Software Support Handbook at

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Software Subscription and Support (Software Maintenance) does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under the applicable agreements.

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IBM Operational Support Services - SoftwareXcel

No

System i Software Maintenance applies

No

Variable charges apply

No

Educational allowance available

Not applicable



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