IBM ShowCase Reporting helps you share business intelligence

IBM United States Software Announcement 210-303
October 5, 2010

ENUS210-303.PDF ENUS210-303.PDF

Table of contents
Overview Overview Technical information Technical information
Key prerequisites Key prerequisites Ordering information Ordering information
Planned availability date Planned availability date Terms and conditions Terms and conditions
Description Description Prices Prices
Program number Program number Order
now Order now
Publications Publications


Top rule
At a glance
Bottom rule

IBM® ShowCase Reporting offers an operational reporting platform that enables you to share business intelligence with everyone from senior executives to front-line staff.

You can:

  • Create customized reports that support better decision making
  • Manage reports, queries, and related information in a single secure, centralized repository based on industry standards
  • Automate the scheduling and distribution of reports, and notify individuals or groups when information is updated
  • Modify and run reports on demand through a web browser
  • Customize user interfaces for easier access to information
  • Integrate reporting into other business processes
  • Build and manage data marts and data warehouses

For ordering, contact your IBM representative, an IBM Business Partner, or IBM Americas Call Centers at 800-IBM-CALL (Reference: YE001).



Back to topBack to top
 
Top rule
Overview
Bottom rule

ShowCase Reporting delivers information solutions to companies that use IBM i as part of their computing environment.

ShowCase is a powerful, fully integrated solution capable of bringing together data from a variety of sources and platforms. It enhances the capabilities of a number of leading ERP systems, including those from Oracle (JD Edwards World and EnterpriseOne), Infor (BPCS and Infinium), Lawson Software, and others.

Through integration with IBM SPSS Collaboration and Deployment Services, the common operational foundation on which the IBM SPSS family of reporting and analytics solutions is based, ShowCase offers an operational reporting platform to help you deploy and manage your reporting assets enterprise-wide and drive more widespread use of analysis into your decision-making processes.

This scalable, flexible analytics solution serves the needs of more than 1,200 organizations worldwide in manufacturing, retail, wholesale, transportation, financial services, and other industries.



Back to topBack to top
 
Top rule
Key prerequisites
Bottom rule

Refer to the Hardware requirements and Software requirements section of this announcement.



Back to topBack to top
 
Top rule
Planned availability date
Bottom rule

October 5, 2010



Back to topBack to top
 
Top rule
Description
Bottom rule

To keep your company competitive, decision makers must make the right decisions, and make them quickly. To accomplish this, it is critical that they have timely access to current, relevant information.

ShowCase Reporting is uniquely capable of helping you offer this kind of information. With its enterprise-class operational reporting platform, ShowCase Reporting helps you take business intelligence to the next level. It can help you efficiently build and manage an analytical reporting environment for faster access to business information.

ShowCase Reporting integrates with the database management, administration, and security features of IBM i, delivering scalable, reliable business information to organizations of any size. It offers cross-platform capabilities so that companies can access and benefit from data stored in non-DB2 sources, avoiding the inefficiencies associated with having islands of information. With this solution, you can:

  • Design reports that highlight key metrics
  • Integrate reporting into other business processes
  • Easily incorporate data or reports into Microsoft® Office applications
  • Manage all of your reports, queries, and related information in a single, central, and secure repository
  • Automate your reporting processes
  • Build and manage relational and multidimensional databases
  • Optimize staff and system resources

It is a proven solution for conveying vital information to your organization's decision makers.

ShowCase Reporting consists of ShowCase Query, ShowCase Report Writer, ShowCase Warehouse Builder, and ShowCase Warehouse Manager. In addition, the integration of ShowCase with IBM SPSS Collaboration and Deployment Services provides an operational reporting platform for deploying and managing reporting assets across the enterprise.

ShowCase Query

ShowCase Query is the fundamental component of the ShowCase Reporting solution. It enables business users to design and run queries with minimal involvement from IT and without needing to know SQL. And Query also increases the productivity of your organization's experienced analysts.

Business users can build reports without needing to know which tables are being accessed or how they are being joined, because Query supports the creation of data views that simplify your database. System administrators first create a data view, and then any number of business users can base their reports on it.

More advanced users save time by taking advantage of the ShowCase Query smart join feature, which automates the joining of tables based on certain conditions. Users always have the option of overriding the suggested join conditions and creating their own.

Results from ShowCase Query can be exported to popular spreadsheet programs.

In addition, you can use ShowCase Query add-ins for Excel to streamline information delivery and eliminate the time-consuming and error-prone process of manually rekeying data into spreadsheets.

With the add-in feature, you can:

  • Associate queries with a spreadsheet to automatically populate it with data
  • Enhance this information, using Excel capabilities such as charts, formulas, and macros
  • Allow users to see updated information every time they open the spreadsheet

To support the creation of reports that contain not just some but all of the information you need, ShowCase Query enables you to access data from multiple sources, including:

  • IBM DB2® for IBM i, and DB2 on other platforms
  • Microsoft SQL Server
  • Oracle databases using either AIX® or Microsoft Windows® operating systems
  • Lotus® Domino® on i

ShowCase Report Writer

Through ShowCase Report Writer, you can customize the formatting of results obtained with ShowCase Query by following a few simple steps. This makes it easier for people within your organization to find and understand important information. And, because you can incorporate graphic elements like charts, photographs, and logos, your reports enhance your company's image when used in external presentations.

Report designers can easily enhance the structure, formatting, and visual style of reports, and then save this formatting as a style sheet. When reports are refreshed with new data, they are automatically formatted to be consistent in style with previous reports. Formatting that used to require advanced technical skills now can be done with a few mouse clicks. With ShowCase Report Writer, you can:

  • Efficiently create presentation-quality reports -- even crosstab reports -- and make a professional impression during business meetings and sales calls
  • Streamline report creation by using drag-and-drop tools to:
    • Place, duplicate, or hide data fields and calculations
    • Establish page breaks
    • Incorporate summaries, subtotals, and grand totals
  • Give reports more visual impact by introducing graphic elements, such as logos
  • Easily format fonts, colors, and column and row sizes, as well as other visual aspects of your reports
  • Support your company's brand and save time by avoiding the need to reformat each new report through the use of preset style sheets

In addition, you can print or email reports or, using the built-in reporting capabilities of SPSS Collaboration and Deployment Services, manage reports centrally and distribute and view them through a web browser.

Report consumers can access and interact with information through a Web browser, quickly obtaining the information they need. They can even be notified automatically by email when information they use is updated and can subscribe to content themselves without using an administrator.

If report designers use add-ins to embed queries in an Excel spreadsheet, report consumers with proper authorization can run the embedded queries, even if they do not have ShowCase Query client software installed. This minimizes license fees and the costs associated with maintaining client software.

System administrators use a rich client to set up and manage user permissions, schedule reports, and maintain the central repository. Through user roles, they can control not only what information is visible to report consumers but also what actions they can take; for example, whether they can publish reports, run reports interactively, or simply view them.

ShowCase Warehouse Builder

An essential feature of a reporting solution is the ability to organize data into an analytical reporting environment, often called data marts or data warehouses. These storehouses are optimized for analytical and reporting tasks so they provide faster response time to the queries that are the basis for all types of reports.

ShowCase Warehouse Builder helps you efficiently build and manage data marts or data warehouses. You can automate and schedule certain steps of the process, enabling users to complete projects in less time, even with limited resources.

You can:

  • Select specific rows or columns from one or more tables in a transactional database and move this information to new or existing tables
  • Assign meaningful names to any column or table
  • Create calculated results columns

When using ShowCase Warehouse Builder, you can access and consolidate data from any of the platforms and data sources that ShowCase Query can access, plus Microsoft Access and Excel, and use the same familiar interface to do so.

ShowCase Warehouse Manager

The ShowCase Warehouse Manager component of ShowCase helps you protect data integrity and the security of your information systems, while optimizing your system resources. ShowCase Warehouse Manager supports system administrators as they set up and manage user profiles. In addition, it supports efficient resource management.

Using ShowCase Warehouse Manager, you can:

  • Monitor users across ShowCase products
  • Define the actions that specific users or groups can take with respect to your data
  • Set job priorities to limit CPU usage
  • Monitor system usage and tune system performance for optimal data access

ShowCase Warehouse Manager's security features integrate with the security features of Oracle JD Edwards ERP solutions. For example, the limits you set to specific applications, rows, and columns in your JD Edwards World or EnterpriseOne solutions are automatically recognized and enforced by ShowCase Warehouse Manager.

Integration with IBM SPSS Collaboration and Deployment Services

The integration of ShowCase with SPSS Collaboration and Deployment Services offers your organization an enterprise-level reporting platform for delivering information to any number of individuals or groups efficiently, securely, and cost effectively.

This reporting environment enables your organization to:

  • Establish a central, secure, and searchable repository for ShowCase Query and Report Writer content
  • Give users easy access to content and report output via the platform's browser-based interface
  • Share query and report definitions over the web for both scheduled and dynamic execution
  • Publish Excel spreadsheets that can be scheduled for refresh or dynamically refreshed through a web browser
  • Push notifications to users when new or updated content is published
  • Provide links to frequently needed reports and documents
  • Schedule the processing and distribution of routine reports
  • Integrate and automate reporting with other business processes using powerful built-in automation enablers and industry-standard Python scripting
  • Build a customized web interface for easier access to reports and improve control over reporting content
  • Integrate reporting processes with outside systems or processes through event-based automation

The new operational reporting platform supports the integration of multiple reporting and analytical processing steps into a single job using built-in and custom automation enablers.

With ShowCase your organization can strengthen the performance of virtually any functional area, as well as cross-functional initiatives such as inventory management and customer relationship management.

Accessibility by people with disabilities

A U.S. Section 508 Voluntary Product Accessibility Template (VPAT) containing details on accessibility compliance can be requested at

http://www.ibm.com/able/product_accessibility/index.html

Section 508 of the U.S. Rehabilitation Act

ShowCase Reporting is capable as of October 5, 2010, when used in accordance with IBM's associated documentation, of satisfying the applicable requirements of Section 508 of the Rehabilitation Act, provided that any assistive technology used with the product properly interoperates with it. A U.S. Section 508 Voluntary Product Accessibility Template (VPAT) can be requested on the following website

http://www.ibm.com/able/product_accessibility/index.html


Back to topBack to top
 
Top rule
Program number
Bottom rule

 
Program                Program
number         VRM     name
 
5725-A68       V9      ShowCase Reporting 


Back to topBack to top
 
Top rule
Education support
Bottom rule

Training information is available at

http://www.ibm.com/training/spss


Back to topBack to top
 
Top rule
Offering Information
Bottom rule

Product information is available via the Offering Information website

http://www.ibm.com/common/ssi

Also, visit the Passport Advantage® website

http://www.ibm.com/software/passportadvantage


Back to topBack to top
 
Top rule
Publications
Bottom rule

All product publications are available on the product CDs and DVDs.

In addition, the publications are available on the product support website

http://support.spss.com


Back to topBack to top
 
Top rule
Technical information
Bottom rule

Specified operating environment

Hardware requirements

For information on hardware requirements, refer to the website listed in the Software requirements section.

Software requirements

All prerequisites and corequisites for these products apply.

To view the hardware and software requirements for ShowCase Reporting, select the Systems Requirements tab at

http://www.spss.com/software/deployment/showcase/

The program's specifications and specified operating environment information may be found in documentation accompanying the program, if available, such as a README file, or other information published by IBM, such as an announcement letter. Documentation and other program content may be supplied only in the English language.

Planning information

Direct customer support

For technical support or assistance, contact your IBM representative or visit

http://www.ibm.com/support
Packaging

The media pack for each of the announced products includes:

  • Product code and documentation, including the Installation Guide, on CD-ROM or DVD
  • License information in hardcopy form

Security, auditability, and control

ShowCase Reporting depends on and utilizes the native IBM i security and also enforces that security when accessing IBM i data.

In addition, ShowCase Reporting optionally integrates with and utilizes Oracle/JD Edwards security when used in an Oracle/JDE One World application environment. The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.



Back to topBack to top
 
Top rule
Software Services
Bottom rule

IBM Software Services has the breadth, depth, and reach to manage your services needs. You can leverage the deep technical skills of our lab-based Software Services team and the business consulting, project management, and infrastructure expertise of our IBM Global Services team. Also, we extend our IBM Software Services reach through IBM Business Partners to provide an extensive portfolio of capabilities. Together, we provide the global reach, intellectual capital, industry insight, and technology leadership to support a wide range of critical business needs.

To learn more about IBM Software Services or to contact a Software Services sales specialist, visit

http://www.ibm.com/software/sw-services/


Back to topBack to top
 
Top rule
Ordering information
Bottom rule

This product is available only via Passport Advantage. It is not available as shrinkwrap.

This product may only be sold directly by IBM or by authorized IBM Business Partners for Software ValueNet®.

For more information about IBM Software ValueNet, visit

http://www.ibm.com/software/lotus/passportadvantage/IBM_SW_ValueNet.html

To locate IBM Business Partners for Software ValueNet in your geography for a specific Software ValueNet portfolio, contact your IBM representative.

 
Product group: SPSS

  PID         Product Identifier Description
   
  5725-A68    ShowCase Reporting
 
Product category: SPSS
Charge metric
Part number
or
PID number   Charge metric     Program name
 
5725-A68     Processor Value   ShowCase Warehouse Manager
              Unit
 
             Processor Value   ShowCase Warehouse Manager
              Unit              for Non-Production Environment
 
             Authorized User   ShowCase Query and Report Writer
 
             Concurrent User   ShowCase Query and Report Writer
 
             Processor Value   ShowCase Warehouse Builder
              Unit
 
             Processor Value   ShowCase Warehouse Builder for
              Unit              Non-Production Environment
 

Processor Value Unit

Processor Value Unit (PVU) is a unit of measure by which the Program can be licensed. The number of PVU entitlements required is based on the processor technology (defined within the PVU Table by processor value, brand, type, and model number at the website below) and the number of processors made available to the Program. IBM continues to define a processor, for the purpose of PVU-based licensing, to be each processor core on a chip. A dual-core processor chip, for example, has two processor cores.

http://www.ibm.com/software/lotus/passportadvantage/pvu_licensing_for_customers.html

Licensee can deploy the Program using either Full Capacity licensing or Virtualization Capacity (Sub-Capacity) licensing according to the Passport Advantage Sub-Capacity Licensing Terms (see web page below). If using Full Capacity licensing, Licensee must obtain PVU entitlements sufficient to cover all activated processor cores1 in the physical hardware environment made available to or managed by the Program, except for those servers from which the Program has been permanently removed. If using Virtualization Capacity licensing, Licensee must obtain entitlements sufficient to cover all activated processor cores made available to or managed by the Program, as defined according to the Virtualization Capacity License Counting Rules at

http://www.ibm.com/software/lotus/passportadvantage/Counting_Software_licenses_using_specific_virtualization_technologies.html

1 An activated processor core is a processor core that is available for use in a physical or virtual server, regardless of whether the capacity of the processor core can be or is limited through virtualization technologies, operating system commands, BIOS settings, or similar restrictions.

Concurrent User

Concurrent User is a unit of measure by which the Program can be licensed. A Concurrent User is a person who is accessing the Program at any particular point in time. Regardless of whether the person is simultaneously accessing the Program multiple times, the person counts only as a single Concurrent User. The Program may be installed on any number of computers or servers, but Licensee must obtain entitlements for the maximum number of Concurrent Users simultaneously accessing the Program. Licensee must obtain an entitlement for each simultaneous Concurrent User accessing the Program in any manner directly or indirectly (for example: via a multiplexing program, device, or application server) through any means.

Note: Some programs may be licensed where devices are considered users. In that case the following applies: Any computing device that requests the execution of or receives for execution a set of commands, procedures, or applications from the Program or that is otherwise managed by the Program is considered a separate User of the Program and requires an entitlement as if that device were a person.

Authorized User

Authorized User is a unit of measure by which the Program can be licensed. An Authorized User is a unique person who is given access to the Program. The Program may be installed on any number of computers or servers and each Authorized User may have simultaneous access to any number of instances of the Program at one time. Licensee must obtain separate, dedicated entitlements for each Authorized User accessing the Program in any manner directly or indirectly (for example: via a multiplexing program, device, or application server) through any means. An entitlement for an Authorized User is unique to that Authorized User and may not be shared, nor may it be reassigned other than for the permanent transfer of the Authorized User entitlement to another person.

Note: Some programs may be licensed where devices are considered users. In that case the following applies: Any computing device that requests the execution of or receives for execution a set of commands, procedures, or applications from the Program or that is otherwise managed by the Program is considered a separate User of the Program and requires an entitlement as if that device were a person.

Passport Advantage

 
ShowCase Warehouse Manager
 
Part
number   Entitled maintenance offerings description
 
D0EEVLL  ShowCase Warehouse Manager
           PVU Lic+SW S&S 12 Mo
E09LGLL  ShowCase Warehouse Manager
           PVU Annual SW S&S Rnwl
D0EEULL  ShowCase Warehouse Manager
           PVU SW S&S Reinstate 12 Mo
 
Part
number   Media pack description
 
B900EML  ShowCase Reporting
           V9.0 Multiplatform Multilingual
 
ShowCase Warehouse Manager for Non-Production
 
Part
number   Entitled maintenance offerings description
 
D0EG6LL  ShowCase Warehouse Manager
           for Non-Production
           PVU Lic+SW S&S 12 Mo
E09M4LL  ShowCase Warehouse Manager
           for Non-Production
           PVU Annual SW S&S Rnwl
D0EG5LL  ShowCase Warehouse Manager
           for Non-Production
           PVU SW S&S Reinstate 12 Mo
 
Part
number   Media pack description
 
B900EML  ShowCase Reporting
           V9.0 Multiplatform Multilingual
 
ShowCase Query and Report Writer
 
Part
number   Entitled maintenance offerings description
 
D0EG2LL  ShowCase Query and Report Writer
           AU Lic+SW S&S 12 Mo
E09M2LL  ShowCase Query and Report Writer
           AU Annual SW S&S Rnwl
D0EG1LL  SPSS Query and Report Writer
           AU SW S&S Reinstate 12 Mo
D0EFSLL  ShowCase Query and Report Writer
           CU Lic+SW S&S 12 Mo
E09LXLL  ShowCase Query and Report Writer
           CU Annual SW S&S Rnwl
D0EFRLL  ShowCase Query and Report Writer
           CU SW S&S Reinstate 12 Mo
 
Part
number   Media pack description
 
B900EML  ShowCase Reporting
           V9.0 Multiplatform Multilingual
 
ShowCase Warehouse Builder
 
Part
number   Entitled maintenance offerings description
 
D0EFQLL  ShowCase Warehouse Builder
           PVU Lic+SW S&S 12 Mo
E09LWLL  ShowCase Warehouse Builder
           PVU Annual SW S&S Rnwl
D0EFPLL  ShowCase Warehouse Builder
           PVU SW S&S Reinstate 12 Mo
 
Part
number   Media pack description
 
B900EML  ShowCase Reporting
           V9.0 Multiplatform Multilingual
 
ShowCase Warehouse Manager for Non-Production
 
Part
number   Entitled maintenance offerings description
 
D0EFWLL  ShowCase Warehouse Builder
           for Non-Production
           PVU Lic+SW S&S 12 Mo
E09LZLL  ShowCase Warehouse Builder
           for Non-Production
           PVU Annual SW S&S Rnwl
D0EFVLL  ShowCase Warehouse Builder
           for Non-Production
           PVU SW S&S Reinstate 12 Mo
 
Part
number   Media pack description
 
B900EML  ShowCase Reporting
           V9.0 Multiplatform Multilingual 

Migration of SPSS products

For current SPSS licensees, you will be contacted by IBM to migrate your SPSS use entitlements into the IBM systems for the same or replacement product. This contact will happen at your next support renewal cycle. The table available through the attached link shows the SPSS offering name and the replacement IBM offering name. You must be current on Subscription and Support (maintenance and support) to be eligible for migrations. If you are not current, you will have to pay the Subscription and Support reinstatement pricing in the Passport Advantage ordering system.

The migration is for the same capacity as currently licensed when converted to the metric announced for the replacement offering. Initial migration quotes will be generated using estimated calculations, though customers will be migrated to ensure that they are entitled to use the software to the same extent that they are currently licensed by adjusting the IBM quantities where required. To view the migration table, select the Transition to IBM section at

http://support.spss.com

Processor Value Unit (PVU) sub-capacity licensing

This software product is eligible for sub-capacity licensing. Customers must accept the terms of the IBM International Passport Advantage Agreement Attachment for Sub-Capacity Licensing Terms (Attachment), and must obtain PVU Proofs of Entitlement (PoEs) for the maximum processor core capacity available to an eligible sub-capacity product when deployed in an eligible virtualization environment. This is also referred to as sub-capacity or virtualization capacity licensing.

Customers must use the IBM License Metric Tool unless they meet the exceptions described in the Attachment.

For information regarding PVU sub-capacity licensing, including terms and IBM License Metric Tool ordering information, visit

http://www.ibm.com/software/lotus/passportadvantage/subcaplicensing.html


Back to topBack to top
 
Top rule
Terms and conditions
Bottom rule

The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with IBM are contained in the applicable contract documents such as the IBM International Program License Agreement, IBM International Passport Advantage Agreement, and IBM Agreement for Acquisition of Software Maintenance.

This product is available only via Passport Advantage. It is not available as shrinkwrap.

Licensing

IBM International Program License Agreement including the License Information document and Proof of Entitlement (PoE) govern your use of the program. PoEs are required for all authorized use. Part number products only, offered outside of Passport Advantage, where applicable, are license only and do not include Software Maintenance.

These programs are licensed under the IBM Program License Agreement (IPLA) and the associated Agreement for Acquisition of Software Maintenance, which provide for support with ongoing access to releases and versions of the program. IBM includes one year of Software Subscription and Support (also referred to as Software Maintenance) with the initial license acquisition of each program acquired. The initial period of Software Subscription and Support (also referred to as Software Maintenance) can be extended by the purchase of a renewal option, if available. These programs have a one-time license charge for use of the program and an annual renewable charge for the enhanced support that includes telephone assistance (voice support for defects during normal business hours), as well as access to updates, releases, and versions of the program as long as support is in effect.

License Information form number

L-JCOS-869LKW

The program's License Information will be available for review on the IBM Software License Agreement website

http://www.ibm.com/software/sla/sladb.nsf
Limited warranty applies

Yes

Limited warranty

IBM warrants that when the program is used in the specified operating environment, it will conform to its specifications. The warranty applies only to the unmodified portion of the program. IBM does not warrant uninterrupted or error-free operation of the program or that IBM will correct all program defects. You are responsible for the results obtained from the use of the program.

IBM provides you with access to IBM databases containing information on known program defects, defect corrections, restrictions, and bypasses at no additional charge. For further information, consult the IBM Software Support Handbook found at

http://www.ibm.com/support/handbook

IBM will maintain this information for at least one year after the original licensee acquires the program (warranty period).

Program technical support

Technical support of a program product will be available for a minimum of five years from the general availability date, as long as your Software Subscription and Support (also referred to as Software Maintenance) is in effect. This technical support allows you to obtain assistance (via telephone or electronic means) from IBM for product-specific, task-oriented questions regarding the installation and operation of the program product. Software Subscription and Support (Software Maintenance) also provides you with access to updates, releases, and versions of the program. You will be notified, via announcement letter, of discontinuance of support with 12 months' notice. If you require additional technical support from IBM, including an extension of support beyond the discontinuance date, contact your IBM representative or IBM Business Partner. This extension may be available for a fee.

Money-back guarantee

If for any reason you are dissatisfied with the program and you are the original licensee, you may obtain a refund of the amount you paid for it, if within 30 days of your invoice date you return the program and its PoE to the party from whom you obtained it. If you downloaded the program, you may contact the party from whom you acquired it for instructions on how to obtain the refund.

For clarification, note that (1) for programs acquired under the IBM International Passport Advantage offering, this term applies only to your first acquisition of the program and (2) for programs acquired under any of IBM's On/Off Capacity on Demand (On/Off CoD) software offerings, this term does not apply since these offerings apply to programs already acquired and in use by you.

Authorization for use on home/portable computer

You may not copy and use this program on another computer without paying additional license fees.

Volume orders (IVO)

No

Passport Advantage applies

Yes, and through the Passport Advantage website at

http://www.ibm.com/software/passportadvantage
Usage restriction

Yes

For information on usage restrictions, refer to the License Information document that is available for each product on the IBM Software License Agreement website

http://www.ibm.com/software/sla/sladb.nsf
Software Subscription and Support (Software Maintenance) applies

Yes. Software Subscription and Support (also referred to as Software Maintenance) is included with licenses purchased through Passport Advantage and Passport Advantage Express®. Product upgrades and Technical Support are provided by the Software Subscription and Support (Software Maintenance) offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software and Technical Support provides voice and electronic access to IBM support organizations, worldwide.

IBM includes one year of Software Subscription and Support (Software Maintenance) with each program license acquired. The initial period of Software Subscription and Support (Software Maintenance) can be extended by the purchase of a renewal option, if available.

While your Software Subscription and Support (Software Maintenance) is in effect, IBM provides you assistance for your routine, short-duration installation and usage (how-to) questions, and code-related questions. IBM provides assistance via telephone and, if available, electronic access, only to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, 7 days a week. For additional details, consult your IBM Software Support Handbook at

http://www.ibm.com/support/handbook

Software Subscription and Support (Software Maintenance) does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under the applicable agreements.

For additional information about the International Passport Advantage Agreement and the IBM International Passport Advantage Express Agreement, visit the Passport Advantage website at

http://www.ibm.com/software/passportadvantage
IBM Operational Support Services - SoftwareXcel

No

System i Software Maintenance applies

No

Variable charges apply

No

Educational allowance available

Not applicable



Back to topBack to top
 
Top rule
Prices
Bottom rule

Passport Advantage

For Passport Advantage information and charges, contact your IBM representative or authorized IBM Business Partner for Software ValueNet. Additional information is also available at

http://www.ibm.com/software/passportadvantage

IBM Global Financing

IBM Global Financing offers competitive financing to credit-qualified customers to assist them in acquiring IT solutions. Offerings include financing for IT acquisition, including hardware, software, and services, from both IBM and other manufacturers or vendors. Offerings (for all customer segments: small, medium, and large enterprise), rates, terms, and availability can vary by country. Contact your local IBM Global Financing organization or visit

http://www.ibm.com/financing

IBM Global Financing offerings are provided through IBM Credit LLC in the United States, and other IBM subsidiaries and divisions worldwide to qualified commercial and government customers. Rates are based on a customer's credit rating, financing terms, offering type, equipment type, and options, and may vary by country. Other restrictions may apply. Rates and offerings are subject to change, extension, or withdrawal without notice.

Financing from IBM Global Financing helps you preserve cash and credit lines, enables more technology acquisition within current budget limits, permits accelerated implementation of economically attractive new technologies, offers payment and term flexibility, and can help match project costs to projected benefits. Financing is available worldwide for credit-qualified customers.



Back to topBack to top
 
Top rule
Order now
Bottom rule

To order, contact the Americas Call Centers or your local IBM representative, or your IBM Business Partner.

To identify your local IBM representative or IBM Business Partner, call 800-IBM-4YOU (426-4968).

Phone:      800-IBM-CALL (426-2255)
Fax:        800-2IBM-FAX (242-6329)
Internet:   callserv@ca.ibm.com
Mail:       IBM Teleweb Customer Support
            ibm.com® Sales Execution Center, Americas North
            3500 Steeles Ave. East, Tower 3/4
            Markham, Ontario
            Canada
            L3R 2Z1

Reference: YE001

The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.


Note: Shipments will begin after the planned availability date.

IBM Software ValueNet

These products are available under IBM Software ValueNet, either directly from IBM or through authorized Business Partners who invest in skills and high value solutions. IBM customers may benefit from the industry-specific or horizontal solutions, skills and expertise provided by these Business partners.

Additions to Software ValueNet will be communicated through standard product announcements. For a current list of IBM software available under Software ValueNet, visit

http://www.ibm.com/software/lotus/passportadvantage/IBM_SW_ValueNet.html

Questions regarding IBM Software ValueNet may be sent to AskSoftwareValueNet@us.ibm.com

Trademarks

IBM, DB2, AIX, Lotus, Domino, Passport Advantage, ValueNet, Express and ibm.com are registered trademarks of IBM Corporation in the United States, other countries, or both.

Microsoft and Windows are registered trademarks of Microsoft Corporation in the United States, other countries, or both.

Other company, product, and service names may be trademarks or service marks of others.

Terms of use

IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Additional terms of use are located at

http://www.ibm.com/legal/us/en/

For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page

http://www.ibm.com/planetwide/us/

Terms of use