IBM Tivoli Service Automation Manager V7.2.1 provides core service management capabilities - a-la-carte and designed to offer maximum flexibility

IBM United States Software Announcement 210-182
July 6, 2010

 
 ENUS210-182.PDF (94KB)

Table of contents
Overview Overview Ordering information Ordering information
Planned availability date Planned availability date Terms and conditions Terms and conditions
Program number Program number Prices Prices
Technical information Technical information Order now Order now

 
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Overview
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IBM® Tivoli® Service Automation Manager is an a-la-carte software solution designed to offer maximum flexibility, exploiting existing hardware and leveraging existing investment in service management. IBM CloudBurst is an integrated hardware, software, and services offering optimized for cloud that builds on Tivoli Service Automation Manager. IBM Tivoli Service Automation Manager provides a flexible entry point into cloud service management along with other pre-configured cloud offerings.

IBM Tivoli Service Automation Manager V7.2.1 enhancements extend deployment and management of end-to-end cloud scenarios out-of-the-box:

  • Helps recognize faster time-to-value by accelerating the deployment of the management stack through the automation of the post-install configuration.
  • Provides isolation capabilities of environments through supporting multiple VLANs and pooling of subnets.
  • Adds the ability to select additional software to be installed on the image to be deployed in an effort to provide more flexibility for customizing your environment.
  • Includes change service requests before and after deployment to modify allocations for CPU, memory, disk space, and reservation of an already reserved project in an effort to better utilize the cloud and respond to changing users needs.
  • Includes a Web 2.0 approval workflow to allow process compliance with a new interface.
  • Improved extensibility through a Representational State Transfer (REST) API with enhanced user interface adaptations.
  • Integrates with IBM Tivoli Change and Configuration Management Database to allow for change-driven deployments.
  • Enhances performance and scalability to support massive scale clouds.
  • Leverages advanced image management capabilities.
  • Has enhanced virtualization through hypervisor and operating system currency.
  • Includes IBM Tivoli Provisioning Manager V7.2 provisioning capabilities.

IBM Tivoli Service Automation Manager deploys and manages IT environments across System x®, System p®, and Linux® on System z® platforms as managed from and managed to environments.


 
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Planned availability date
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July 9, 2010: Electronic software delivery

July 30, 2010: Media software delivery


 
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Program number
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Program                Program
number         VRM     name
 
5724-W78       7.2.1   IBM Tivoli Service Automation Manager

 
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Technical information
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Specified operating environment

Hardware requirements

The following are minimum required values for memory and disk space for IBM Tivoli Service Automation Manager V7.2.1:

Administrative System

  • Number of processors: 1
  • Memory: 4 GB
  • Disk: 60 GB

Linux on System z - Management Server

  • Number of processors: 1
  • Memory: 10 GB
  • Disk: 90 GB

AIX® - Management Server

  • Number of processors: 1
  • Memory: 10 GB
  • Disk: 90 GB

Linux on System x - Management Server

  • Number of processors: 1
  • Memory: 10 GB
  • Disk: 90 GB
Software requirements

IBM Tivoli Service Automation Manager V7.2.1 supports the following operating systems.

Note: The current release level is published on a monthly basis for the entire Tivoli portfolio.

Administrative System:

  • Microsoft® Windows®
    • Windows XP Professional SP2 (32 bit, 64 bit)
    • Windows Server 2003 (Standard or Enterprise) (32 bit, 64 bit)
    • Windows Server 2008 Standard or Enterprise) (32 bit, 64 bit)
    • Windows Vista SP1 (32 bit, 64 bit)
  • SUSE Linux
    • SUSE Linux (SLES) 10 Enterprise Server (64 bit)
    • SUSE Linux (SLES) 11 only via SLES 10 and OS upgrade

Management Server:

  • Linux on System z
    • SUSE Linux (SLES) 10 Enterprise Server System z SP3 (64 bit)
    • SUSE Linux (SLES) 11 Enterprise Server System z (64 bit)
    • Red Hat Enterprise Linux 5.3 (64 bit)
    • Red Hat Enterprise Linux 5.4 (64 bit)
  • AIX
    • IBM AIX V5.3 TL6 SP2 (64 bit)
    • IBM AIX V6.1 TL3 SP2 (64 bit)
  • Linux on x86
    • Red Hat Enterprise Linux 5.3 (Intel®, 64 bit)
    • Red Hat Enterprise Linux 5.4 (64 bit)
    • SUSE Linux (SLES) 10 Enterprise Server SP3 (64 bit)
    • SUSE Linux (SLES) 11 Enterprise Server (64 bit)

Managed to environment

  • Linux on System z (supporting the following hypervisors)
    • z/VM® V5.3
    • z/VM V5.4
    • z/VM V6.1

Tivoli Service Automation Manager V7.2 supports the following guest operating systems:

  • SUSE Linux (SLES) 10 Enterprise Server System z SP3 (64 bit)
  • SUSE Linux (SLES) 11 Enterprise Server System z (64 bit)
  • Red Hat Enterprise Linux 5.3 (64 bit)
  • Red Hat Enterprise Linux 5.4 (64 bit)
  • AIX (supporting the Power® hypervisors, including Power 7 with the following guest servers):
    • IBM AIX V5.3 (64 bit)
    • IBM AIX V6.1 (64 bit)
  • Linux on x86 (supporting the following hypervisors and corresponding guest operating systems):
    • VMware ESXi 3.5, ESXi 4.0
      • Red Hat Linux 5.3
      • Red Hat Linux 5.4
      • Red Hat Linux 5.5
      • SUSE Linux (SLES) 10
      • SUSE Linux (SLES) 11 pending VMware support
      • Microsoft Windows 2003
      • Microsoft Windows 2008
      • Microsoft Windows 2008 R2
      • Microsoft Windows 7
  • KVM on RHEL 5.4
    • Red Hat Linux 5.3
    • Red Hat Linux 5.4
    • Red Hat Linux 5.5
    • SUSE Linux (SLES) 10
    • SUSE Linux (SLES) 11

The program's specifications and specified operating environment information may be found in documentation accompanying the program, if available, such as a README file, or other information published by IBM, such as an announcement letter. Documentation and other program content may be supplied only in the English language.

Planning information

Packaging

IBM Tivoli Service Application Manager V7.2.1 is distributed with:

  • International Program License Agreement (Z125-3301)
  • License Information document
  • CDs and DVDs
  • Publications

This program, when downloaded from a Web site, contains the applicable IBM license agreement and License Information, if appropriate, and will be presented for acceptance at the time of installation of the program. For future reference, the license and License Information will be stored in a directory such as LICENSE.TXT.

Security, auditability, and control

IBM Tivoli Service Automation Manager uses the security and auditability features of the operating system software. The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.


 
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Software Services
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IBM Software Services has the breadth, depth, and reach to manage your services needs. You can leverage the deep technical skills of our lab-based, software services team and the business consulting, project management, and infrastructure expertise of our IBM Global Services team. Also, we extend our IBM Software Services reach through IBM Business Partners to provide an extensive portfolio of capabilities. Together, we provide the global reach, intellectual capital, industry insight, and technology leadership to support a wide range of critical business needs.

To learn more about IBM Software Services or to contact a Software Services sales specialist, visit

http://www.ibm.com/software/sw-services/

 
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Ordering information
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This product is only available via Passport Advantage®. It is not available as shrinkwrap.

 
Product group:  Tivoli IT Service Management
Product:  IBM Tivoli Service Automation Manager V7.2.1 (5724-W78)
 
Product category: Tivoli Service Automation Manager

Passport Advantage customer: Media pack entitlement details

Customers with active maintenance or subscription for the products listed are entitled to receive the corresponding media pack.

 
Entitled maintenance offerings
description
 
Tiv Service Automat Mgr Base 10 PVU
Tiv Svc Auto Mgr Base LxSysz 10 PVU
 
Tiv Service Auto Mgr for WAS 10 PVU
Tiv Svc Auto Mgr f WAS LSysz 10 PVU
 
Media packs
description                                          Part number
 
IBM Tivoli Service Automation Manager Base V7.2.1    BJ0VLML
Media Pack Multpltfrm Multilingual
 
IBM Tivoli Service Automation Mgr for WAS V7.2.1     BJ0VMML
Media Pack Multpltfrm Multilingual

Current licensees

New licensees

Orders for new licenses will be accepted now.

Shipment will begin on the planned availability date.

Basic license

Ordering information for Passport Advantage

Passport Advantage allows you to have a common anniversary date for Software Maintenance renewals, which can simplify management and budgeting for eligible new versions and releases (and related technical support) for your covered products. The anniversary date, established at the start of your Passport Advantage Agreement, will remain unchanged while your Passport Advantage Agreement remains in effect. New software purchases will initially include twelve full months of Software Maintenance. Software Maintenance in the second year (the first year of renewal) can be prorated to be coterminous with your common anniversary date. Thereafter, all Software Maintenance will renew at the common anniversary date for twelve full months of maintenance.

Refer to the IBM International Passport Advantage Agreement and to the IBM Software Support Handbook for specific terms relating to, and a more complete description of, technical support provided through Software Maintenance.

The quantity to be specified for the Passport Advantage part numbers in the following table is per required number of Processor Value Units. To order for Passport Advantage, specify the desired part number and quantity.

The following license part numbers were previously announced:

 
IBM Tivoli Service Automation Manager Base
Description                                     Part number
 
IBM Tivoli Service Automation Manager Base      D06U0LL
10 PVU Lic + SW S&S 12 Mo
 
IBM Tivoli Service Automation Manager Base      E05ZKLL
10 PVU Annual SW S&S Rnwl
 
IBM Tivoli Service Automation Manager Base      D06U1LL
10 PVU SW S&S Reinstate 12 Mo
 
IBM Tiv Service Auto Mgr Base Lnx on Syst z     D06U7LL
10 PVU Lic + SW S&S 12 Mo
 
IBM Tiv Service Auto Mgr Base Lnx on Syst z     E05ZNLL
10 PVU Annual SW S&S Rnwl
 
IBM Tiv Service Auto Mgr Base Lnx on Syst z     D06U8LL
10 PVU SW S&S Reinstate 12 Mo

To order a media pack for Passport Advantage, specify the part number in the desired quantity from the following table:

 
IBM Tivoli Service Automation Manager Base
Description                                          Part number
 
IBM Tivoli Service Automation Manager Base V7.2.1    BJ0VLML
Media Pack Multpltfrm Multilingual

The following license part numbers were previously announced:

 
IBM Tivoli Service Automation Manager for
WebShpere Application Server
Description                                     Part number
 
IBM Tivoli Service Automation Mgr for WAS       D06U2LL
10 PVU Lic + SW S&S 12 Mo
 
IBM Tivoli Service Automation Mgr for WAS       E05ZLLL
10 PVU Annual SW S&S Rnwl
 
IBM Tivoli Service Automation Mgr for WAS       D06U3LL
10 PVU SW S&S Reinstate 12 Mo
 
IBM Tiv Service Auto Mgr fWAS Lnx on Syst z     D06U4LL
10 PVU Lic + SW S&S 12 Mo
 
IBM Tiv Service Auto Mgr fWAS Lnx on Syst z     E05ZMLL
10 PVU Annual SW S&S Rnwl
 
IBM Tiv Service Auto Mgr fWAS Lnx on Syst z     D06U5LL
10 PVU SW S&S Reinstate 12Mo

To order a media pack for Passport Advantage, specify the part number in the desired quantity from the following table:

 
IBM Tivoli Service Automation Manager for
WebSphere Application Server
Description                                          Part number
 
IBM Tivoli Service Automation Mgr for WAS V7.2.1     BJ0VMML
Media Pack Multpltfrm Multilingual

IBM Tivoli Service Automation Manager is also available, via Web download, from Passport Advantage.

The following IBM Tivoli Service Automation Manager media packs are being withdrawn. The effective withdrawal date is August 6, 2010:

IBM Tivoli Service Automation Manager
media pack description                               Part number
 
IBM Tivoli Service Automation Manager Base           BJ0RTEN
for Multiplatforms Version 7.1.0 English Multimedia
128 Bit Encryption Media Pack
 
IBM Tivoli Service Automation Manager for WAS        BJ0RUEN
for Multiplatforms Version 7.1.0 English Multimedia
128 Bit Encryption Media Pack

Subscription and Support

Subscription and Support must be ordered to receive voice technical support via telephone during normal business hours, and future releases and versions, at no additional charge. The capacity of Subscription and Support (for example, Value Units or number of processors) must be the same as the capacity ordered for the product licenses.

To order, specify the Subscription and Support program product number and the appropriate license or charge option.

IBM is also providing Subscription and Support for these products, via a separately purchased offering, under the terms of the IBM International Agreement for Acquisition of Support Maintenance. This offering:

  • Includes and extends the support services provided in the base support to include technical support via telephone during normal business hours.
  • Entitles customers to future releases and versions, at no additional charge. Note that the customer is not entitled to new products.

When Subscription and Support is ordered, the charges will automatically renew annually unless cancelled by the customer.


 
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Terms and conditions
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The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with IBM are contained in the applicable contract documents such as the IBM International Program License Agreement, IBM International Passport Advantage Agreement, and the IBM Agreement for Acquisition of Software Maintenance.

This product is only available via Passport Advantage. It is not available as shrinkwrap.

Licensing

IBM International Program License Agreement including the License Information document and Proof of Entitlement (PoE) govern your use of the program. PoEs are required for all authorized use. Part number products only, offered outside of Passport Advantage, where applicable, are license only and do not include Software Maintenance.

These programs are licensed under the IBM Program License Agreement (IPLA) and the associated Agreement for Acquisition of Software Maintenance, which provide for support with ongoing access to releases and versions of the program. IBM includes one year of Software Subscription and Support (also referred to as Software Maintenance) with the initial license acquisition of each program acquired. The initial period of Software Subscription and Support (also referred to as Software Maintenance) can be extended by the purchase of a renewal option, if available. These programs have a one-time license charge for use of the program and an annual renewable charge for the enhanced support that includes telephone assistance (voice support for defects during normal business hours), as well as access to updates, releases, and versions of the program as long as support is in effect.

License Information form number

L-DSCT-7VACNQ. The program's License Information will be available for review on the IBM Software License Agreement Web site

http://www.ibm.com/software/sla/sladb.nsf
Limited warranty applies

Yes

Limited warranty

IBM warrants that when the program is used in the specified operating environment, it will conform to its specifications. The warranty applies only to the unmodified portion of the program. IBM does not warrant uninterrupted or error-free operation of the program or that IBM will correct all program defects. You are responsible for the results obtained from the use of the program.

IBM provides you with access to IBM databases containing information on known program defects, defect corrections, restrictions, and bypasses at no additional charge. For further information, consult the IBM Software Support Handbook found at

http://www.ibm.com/support/handbook

IBM will maintain this information for at least one year after the original licensee acquires the program (warranty period).

Program technical support

Technical support of a program product will be available for a minimum of five years from the general availability date, as long as your Software Subscription and Support (also referred to as Software Maintenance) is in effect. This technical support allows you to obtain assistance (via telephone or electronic means) from IBM for product-specific, task-oriented questions regarding the installation and operation of the program product. Software Subscription and Support (Software Maintenance) also provides you with access to updates, releases, and versions of the program. You will be notified, via announcement letter, of discontinuance of support with 12 months' notice. If you require additional technical support from IBM, including an extension of support beyond the discontinuance date, contact your IBM representative or IBM Business Partner. This extension may be available for a fee.

Money-back guarantee

If for any reason you are dissatisfied with the program and you are the original licensee, you may obtain a refund of the amount you paid for it, if within 30 days of your invoice date you return the program and its PoE to the party from whom you obtained it. If you downloaded the program, you may contact the party from whom you acquired it for instructions on how to obtain the refund.

For clarification, note that (1) for programs acquired under the IBM International Passport Advantage offering, this term applies only to your first acquisition of the program and (2) for programs acquired under any of IBM's On/Off Capacity on Demand (On/Off CoD) software offerings, this term does not apply since these offerings apply to programs already acquired and in use by you.

Authorization for use on home/portable computer

You may not copy and use this program on another computer without paying additional license fees.

Other terms
Volume orders (IVO)

No

IBM International Passport Advantage Agreement
Passport Advantage applies

Yes, and through the Passport Advantage Web site at

http://www.ibm.com/software/passportadvantage
Usage restriction

Yes. Usage is limited to the quantity of Value Units licensed.

For additional information, refer to the License Information document that is available on the IBM Software License Agreement Web site

http://www.ibm.com/software/sla/sladb.nsf
Software Subscription and Support (Software Maintenance) applies

Yes. Software Subscription and Support (also referred to as Software Maintenance) is included with licenses purchased through Passport Advantage and Passport Advantage Express®. Product upgrades and Technical Support are provided by the Software Subscription and Support (Software Maintenance) offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software and Technical Support provides voice and electronic access to IBM support organizations, worldwide.

IBM includes one year of Software Subscription and Support (Software Maintenance) with each program license acquired. The initial period of Software Subscription and Support (Software Maintenance) can be extended by the purchase of a renewal option, if available.

While your Software Subscription and Support (Software Maintenance) is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions, and code-related questions. IBM provides assistance via telephone and, if available, electronic access, only to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, 7 days a week. For additional details, consult your IBM Software Support Handbook at

http://www.ibm.com/support/handbook

Software Subscription and Support (Software Maintenance) does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under the applicable agreements.

For additional information about the International Passport Advantage Agreement and the IBM International Passport Advantage Express Agreement, visit the Passport Advantage Web site at

http://www.ibm.com/software/passportadvantage
IBM Operational Support Services - SoftwareXcel

No

System i Software Maintenance applies

No

Variable charges apply

No

Educational allowance available

Not applicable.


 
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IBM Electronic Services
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IBM has transformed its delivery of hardware and software support services to help you achieve higher system availability. Electronic Services is a Web-enabled solution that offers an exclusive, no-additional-charge enhancement to the service and support available for IBM servers. These services are designed to provide the opportunity for greater system availability with faster problem resolution and preemptive monitoring. Electronic Services comprises two separate, but complementary, elements: Electronic Services news page and Electronic Services Agent.

The Electronic Services news page is a single Internet entry point that replaces the multiple entry points traditionally used to access IBM Internet services and support. The news page enables you to gain easier access to IBM resources for assistance in resolving technical problems.

The Electronic Service Agent™ is no-additional-charge software that resides on your server. It monitors events and transmits system inventory information to IBM on a periodic, client-defined timetable. The Electronic Service Agent automatically reports hardware problems to IBM. Early knowledge about potential problems enables IBM to deliver proactive service that may result in higher system availability and performance. In addition, information collected through the Service Agent is made available to IBM service support representatives when they help answer your questions or diagnose problems. Installation and use of IBM Electronic Service Agent for problem reporting enables IBM to provide better support and service for your IBM server.

To learn how Electronic Services can work for you, visit

http://www.ibm.com/support/electronic

 
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Prices
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Business Partner information

If you are an IBM Business Partner -- Distributor for Workstation Software acquiring products from IBM, you may link to Passport Advantage Online for resellers where you can obtain Business Partner pricing information. An IBM ID and password are required.

https://www.ibm.com/software/howtobuy/passportadvantage/paoreseller

Passport Advantage

For Passport Advantage and charges, contact your IBM representative or your authorized IBM Business Partner. Additional information is also available at

http://www.ibm.com/software/passportadvantage

 
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Order now
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To order, contact your local IBM representative or your IBM Business Partner.

To identify your local IBM Business Partner or IBM representative, call 800-IBM-4YOU (426-4968). For more information, contact the Americas Call Centers.

Phone:     800-IBM-CALL (426-2255)
Fax:       800-2IBM-FAX (242-6329)
 
 
For IBM representative: callserv@ca.ibm.com
 
 
 
For IBM Business Partner: pwswna@us.ibm.com
 
Mail:      IBM Teleweb Customer Support
           ibm.com® Sales Execution Center, Americas North
           3500 Steeles Ave. East, Tower 3/4
           Markham, Ontario
           Canada  L3R 2Z1
 
Reference: YE001
 

The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.

Note: Shipments will begin after the planned availability date.

Trademarks

Electronic Service Agent is a trademark of IBM Corporation in the United States, other countries, or both.

IBM, Tivoli, System x, System p, System z, AIX, z/VM, Power, Passport Advantage, Express and ibm.com are registered trademarks of IBM Corporation in the United States, other countries, or both.

Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both.

Microsoft and Windows are registered trademarks of Microsoft Corporation in the United States, other countries, or both.

Intel is a registered trademark of Intel Corporation or its subsidiaries in the United States and other countries.

Other company, product, and service names may be trademarks or service marks of others.

Terms of use

IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Additional terms of use are located at:

http://www.ibm.com/legal/us/en/

For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page

http://www.ibm.com/planetwide/us/