IBM Tivoli Storage Productivity Center for Disk Midrange Edition V4.1 and IBM Tivoli Monitoring for Virtual Servers V6.2

IBM United States Software Announcement 210-179
June 15, 2010

 
 ENUS210-179.PDF (122KB)

Table of contents
Overview Overview Technical information Technical information
Key prerequisites Key prerequisites Ordering information Ordering information
Planned availability date Planned availability date Terms and conditions Terms and conditions
Description Description Prices Prices
Program number Program number Order now Order now
Publications Publications

 
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At a glance
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IBM® Tivoli® Storage Productivity Center for Disk Midrange Edition V4.1 delivers storage device performance monitoring for IBM midrange systems. IBM Tivoli Monitoring for Virtual Servers V6.2 provides support for vSphere 4 as well as new integration features with IBM Systems Director VMControl™.

IBM Tivoli Storage Productivity Center for Disk Midrange Edition V4.1 offers:

  • A dynamic end-to-end topology viewer
  • Storage Area Network (SAN)-wide asset and capacity reporting
  • Performance reporting and monitoring for IBM System Storage® DS3000, IBM System Storage DS4000™, and IBM System Storage DS5000 series devices
  • A lightweight client to collect host asset, capacity, and connectivity information

IBM Tivoli Monitoring for Virtual Servers V6.2 major enhancements:

  • Support for VMware vSphere 4 and additional metrics: This release now includes support for VMware vSphere 4. Additional metrics are included in the VMware VI agent. They are hardware sensor status, units, and values to include temperature and energy usage, balloon memory usage, percent ready for the ESX host, server disk performance metrics, and fault tolerance of the virtual machine.
  • Contextual management: Through integration of IBM Tivoli Monitoring for Virtual Servers V6.2 and IBM Systems Director VMControl Web UI, you are now able to monitor the performance and availability of your VMware environment using IBM Tivoli Monitoring for Virtual Servers, and contextually launch from the Tivoli Enterprise Portal into the VMControl Web UI to make virtual machine configuration changes, and to start, stop, create, and delete servers.

For ordering, contact your IBM representative, an IBM Business Partner, or IBM Americas Call Centers at 800-IBM-CALL (Reference: YE001).


 
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Overview
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IBM Tivoli Storage Productivity Center for Disk Midrange Edition V4.1 and IBM Tivoli Monitoring for Virtual Servers V6.2 are now available for ordering in the IBM System x® ordering systems.

These offerings can be configured with or without System x servers, BladeCenter® blades, and IntelliStation® workstations, with their respective operating systems.

IBM Tivoli Storage Productivity Center for Disk Midrange Edition V4.1 is designed to provide storage device configuration, performance monitoring, and management of Storage Area Network (SAN)-attached devices from a single console. In addition, it includes performance monitoring capabilities for IBM System Storage DS3000, IBM System Storage DS4000, and IBM System Storage DS5000 systems.

Tivoli Storage Productivity Center for Disk Midrange Edition V4.1:

  • Offers continuous real-time monitoring and fault identification to help improve SAN availability
  • Provides reporting across multiple arrays from a single console
  • Helps monitor metrics such as throughput, input and output (I/O) and data rates, and cache utilization
  • Receives timely alerts that can enable event action based on your policies when thresholds are exceeded
  • Helps to improve storage return on investment by aiding to keep SANs reliably and dependably operational
  • Can reduce storage administration costs by helping simplify the management of complex SANs

IBM Tivoli Monitoring for Virtual Servers V6.2 builds on the robust monitoring capabilities of IBM Tivoli Monitoring for Virtual Servers V6.1.2, providing performance and availability monitoring for VMware and Citrix Presentation Server environments, to include monitoring of clusters, resource pools, ESX hosts, and virtual machines. You are able to monitor your VMware virtual environment either by connecting to ESXi or ESX classic hosts or by connecting directly to the VMware vCenter Server.

For major enhancements and product information, refer to the Description and Reference information sections.

Eligible software products, offered and selected during the configuration process with each hardware system, are enabled for electronic download for the system unit for which the product was ordered. Optionally, software and license-only configurations can be created for these products based on existing supported hardware system units in your business environment. Offerings included in this announcement are available exclusively via electronic download.


 
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Key prerequisites
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Refer to the Technical information section.


 
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Planned availability date
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June 18, 2010


 
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Description
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IBM Tivoli Storage Productivity Center for Disk Midrange Edition

IBM Tivoli Storage Productivity Center for Disk Midrange Edition V4.1 is part of the IBM Tivoli Storage Productivity Center V4.1 suite of integrated storage infrastructure management products that are designed to help you manage almost every point of your storage network, between the hosts through the fabric and to the physical disks in a multi-site enterprise. It can help simplify and automate the management of storage data and the networks to which storage devices connect.

Tivoli Storage Productivity Center for Disk Midrange Edition V4.1 offers the same capabilities found in IBM Tivoli Storage Productivity Center Basic Edition and, in addition, performance reporting for IBM's entry-level and midrange storage devices (DS3000, DS4000, and DS5000 series). Utilizing a new Storage Management Initiative - Specification (SMI-S) Common Information Model (CIM) agent, Tivoli Storage Productivity Center for Disk Midrange Edition V4.1 helps gather performance data such as:

  • Controller input and output rate (read/write/total)
  • Controller data rate (read/write/total)
  • Controller cache hits percentage (read/write/overall)
  • Port I/O rate (read/write/total)
  • Port data rate (read/write/total)

Administrators can monitor and analyze performance statistics for these storage systems down to five-minute intervals. The performance data can be viewed in real time in the topology viewer, stored for historical reporting, or used to generate timely alerts by monitoring thresholds for various device parameters.

Tivoli Storage Productivity Center for Disk Midrange Edition V4.1 is set apart from IBM Tivoli Storage Productivity Center for Disk because it is:

  • Designed to support IBM's entry-level and midrange storage disk products (DS3000, DS4000, and DS5000)
  • Licensed per storage device, such as disk controllers and their respective expansion units

IBM Tivoli Monitoring for Virtual Servers

IBM Tivoli Monitoring for Virtual Servers V6.2, a product bundle, now includes two separate agents to help extend the end-to-end monitoring and management capability of IBM Tivoli Monitoring to include VMware vSphere and Citrix Access Suite.

Each of these agents includes best-practice situations and expert advice, customized workspaces, and historical data gathering. In addition, these agents can send application-specific events to IBM Tivoli Enterprise Console®. With these powerful capabilities, you can more effectively and efficiently manage the complete, end-to-end infrastructure from a single customizable interface. The specifics of each agent are described below.

Virtual Infrastructure (VI) Agent

The VI agent provides monitoring of ESX and ESXi hosts, and the VMware vCenter Server. Specific features include:

  • Cluster, resource pool, and VMware vCenter Server events: If you monitor your VMware infrastructure by connecting to the VMware vCenter Server, you are able to obtain performance and availability alerts and statistics with regard to vCenter events (such as vMotion events), and CPU and memory utilization by cluster and resource pool. You can see overall cluster utilization as well as how each of the servers in the cluster is utilized (0-10%, 10-20%, and so on). You are then able to drill down via dynamic links to the specific ESX server or virtual machine that has a performance problem for further investigation.
  • ESX host and virtual machine performance and availability alerts and statistics: If you monitor the ESX host directly or monitor the vCenter Server you are able to obtain performance and availability alerts for memory and CPU utilization for the ESX host and by virtual machine. You are able to view network I/O by virtual machine and ESX host. If you have an operating system agent installed on the guest, you are able to dynamically link from the VI agent to the guest operating system agent to obtain process data to help in trouble-shooting performance problems on the virtual machine.

Citrix Agent

Citrix Access Suite components:

  • Citrix License Server allows central license management for Citrix Presentation Server. Citrix Presentation Server for Windows® is the foundation of the Citrix Access Suite, the world's most widely deployed presentation server for centrally managing heterogeneous applications, and delivering their functionality as a service to workers, wherever they may be.
  • Citrix Secure Access Manager delivers secure, single-point access over the Web to a wide range of internal and external information resources, including applications, data sources, documents, and Web content and services. With a powerful set of easy-to-use, wizard-driven configuration tools, IT administrators can enable browser-based access to the entire enterprise.
  • Citrix Secure Ticket Authority issues session tickets in response to connection requests for published resources. These session tickets form the basis of authentication and authorization for access to published resources in a server farm.
  • Citrix Conferencing Manager adds intuitive application conferencing to Presentation Server that eliminates the geographical distance between team members, helps to increase the productivity of meetings, and allows easy collaboration.
  • Citrix Web Interface for Presentation Server delivers a Web interface to Citrix so that users can access and leverage the Presentation Server from anywhere.

The Citrix Access Suite agent delivers management and maintenance capabilities for Citrix Access Suite V3.0 and V4.0 Enterprise by:

  • Monitoring the availability of Citrix component services and indicating when they are down
  • Gathering the Independent Management Architecture (IMA) session performance metrics for IMA network connections, which are between Citrix servers and components (for example Presentation Server and the License Server)
  • Gathering all performance metrics for the Presentation Server (made available by Citrix) and providing documentation on how to configure and set up the operating system agent in addition to the Citrix agent for a complete monitoring solution
  • Gathering performance metrics for ICA sessions, which are between Citrix servers and components and users (for example, Presentation Server and the Citrix client on an user system, displaying the published applications), showing Citrix-produced error, warning, and informational events from the event log
  • Gathering the license server license usage information
  • Gathering performance metrics for the Secure Ticket Authority
  • Delivering actions to start and stop Citrix component services

Accessibility by people with disabilities

A U.S. Section 508 Voluntary Product Accessibility Template (VPAT) containing details on accessibility compliance can be requested at

http://www.ibm.com/able/product_accessibility/index.html

 
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Reference information
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For more information regarding IBM Tivoli Monitoring for Virtual Servers V6.2 refer to Software Announcements 209-310, dated October 06, 2009, and 206-053, dated March 14, 2006.


 
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Program number
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Program
number    VR     Program name
 
5641-A09  4.1    IBM Tivoli Storage Productivity Center for Disk
                 Midrange Edition
 
5641-V37  6.2    IBM Tivoli Monitoring for Virtual Servers

Product identification number

 
Program PID number
 
5641-A09
5641-V37 

Business Partner information

If you are a Direct Reseller - System Reseller acquiring products from IBM, you may link directly to Business Partner information for this announcement. A PartnerWorld ID and password are required (use IBM ID).

https://www.ibm.com/partnerworld/mem/sla.jsp?num=210-179

 
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Order handling
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To allow for ease of order submission, the offerings in this announcement can be configured in conjunction with eligible System x hardware, software, and license-only configurations that can be created for this product based on existing supported System x hardware system units in a given business environment.

Orders placed for the eligible offerings in this announcement will be routed and fulfilled through Passport Advantage® Express®. Invoicing for the initial license orders will occur through the System x order management systems. Subscription and Support renewals will be managed through Passport Advantage.

Passport Advantage allows you to have a common anniversary date for Software Subscription and Support renewals. The anniversary date, established at the order ship date for the initial product acquisition, will remain unchanged while your Passport Advantage Agreement remains in effect. New software purchases initially include 12 full months of Subscription and Support coverage. Subscription and Support in the second year (the first year of renewal) can be prorated to be coterminous with your common anniversary date but managed and invoiced through Passport Advantage. Thereafter, all Software Subscription and Support will renew at the common anniversary date and include 12 full months of Subscription and Support.


 
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Education support
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Comprehensive education for IBM Tivoli products is offered through Worldwide Tivoli Education Delivery Services. A wide range of training options are available, including classes led by instructors, learning on demand, on-site training, and blended learning solutions.

For additional information, visit

http://www-306.ibm.com/software/tivoli/education/

 
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Offering Information
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Product information is available via the Offering Information Web site

http://www.ibm.com/common/ssi

 
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Publications
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The publications listed below are available in English and select translated languages and can be downloaded from the following Web sites on the planned availability date.

For IBM Tivoli Storage Productivity Center documentation

http://publib.boulder.ibm.com/infocenter/tivihelp/v4r1/index.jsp
 
Title                                                  Order number
 
IBM Tivoli Storage Productivity Center User's Guide    SC27-2338
 V4.1
IBM Tivoli Storage Productivity Center Command-Line    SC27-2339
 Interface Reference V4.1
IBM Tivoli Storage Productivity Center Messages V4.1   SC27-2340
IBM Tivoli Storage Productivity Center Workflow        SC27-2341
 User's Guide V4.1
IBM Tivoli Storage Productivity Center Problem         GC27-2342
 Determination Guide V4.1
IBM Tivoli Storage Productivity Center Information     SC27-2343
 Center V4.1
IBM Tivoli Storage Productivity Center for Disk V4.1   LCD7-3573
 Quick Start Guide V4.1

For IBM Tivoli Monitoring and OMEGAMON® XE documentation

http://publib.boulder.ibm.com/infocenter/tivihelp/v15r1/index.jsp
 
Title                                                  Order number
 
IBM Tivoli Monitoring for Virtual Servers:
 Citrix Agent User's Guide                             SC32-9465
 VMware VI Agent User's Guide V6.2                     SC23-8870
 
IBM Tivoli Monitoring
 Installation and Setup Guide V6.2                     GC32-9407 

IBM Publications Center

http://www.ibm.com/shop/publications/order

The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided. Payment options for orders are via credit card (in the U.S.) or customer number for 20 countries. A large number of publications are available online in various file formats, and they can all be downloaded by all countries, free of charge.


 
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Technical information
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Specified operating environment

Hardware and software requirements

Hardware and software requirements for Tivoli Storage Productivity Center for Disk Midrange Edition V4.1

For the most up-to-date information on hardware and software requirements, refer to

http://www-03.ibm.com/systems/storage/software/center/index.html

Supported storage devices

                                 Recommended
Supported storage devices        firmware level  SMI-S provider
 
IBM System Storage DS4200        V7.6            V1.3, 10.06.GG.33
IBM System Storage DS4700        V7.6            V1.3, 10.06.GG.33
IBM System Storage DS4800        V7.6            V1.3, 10.06.GG.33
IBM System Storage DS5020        V7.6            V1.3, 10.06.GG.33
IBM System Storage DS5100        V7.6            V1.3, 10.06.GG.33
IBM System Storage DS5300        V7.6            V1.3, 10.06.GG.33
IBM System Storage DS3400        V7.35           10.50.G0.04
IBM System Storage DS4100        V6.12           10.50.G0.04
IBM System Storage DS4300        V6.60           10.50.G0.04
IBM System Storage DS4400 Turbo  V6.60           10.50.G0.04
IBM System Storage DS4400        V6.12           10.50.G0.04
IBM System Storage DS4500        V6.60           10.50.G0.04
IBM TotalStorage® FAStT 100      V6.12           10.50.G0.04
IBM TotalStorage FAStT 200       V5.30           10.50.G0.04
IBM TotalStorage FAStT 500       V5.30           10.50.G0.04
IBM TotalStorage FAStT 600       V6.60           10.50.G0.04
IBM TotalStorage FAStT 700       V6.12           10.50.G0.04
IBM TotalStorage FAStT 900       V6.60           10.50.G0.04

Note: Some previous versions of the SMI-S providers may be supported, but with reduced functionality. Visit the product's support Web site for the latest information.

The following minimum hardware and software requirements apply:

For Microsoft® Windows and Red Hat Linux® on Intel®:

  • Machine: Intel class P4/Xeon 3.2 GHz processors
  • Minimum memory: 4 GB RAM
  • Disk space: 40 GB disk space
  • Operating systems - one of the following:
    • Windows 2003 Standard Edition (32 bit or 64 bit)
    • When using IBM DB2® V9.1 as the repository
      • Red Hat Enterprise Linux (RHEL) Advanced Server 4 (32 bit)
    • When using DB2 V9.5 as the repository
      • RHEL Advanced Server 4 (64 bit)

For IBM AIX® on IBM System i® and IBM System p®:

  • Machine: POWER4™ or POWER5™ processor
  • Minimum memory: 4 GB of RAM
  • Disk space: 40 GB disk space
  • Operating system: AIX V5.3 (32 bit or 64 bit)

Server and GUI client

For Windows and Linux on Intel:

  • Machine: Intel class P4/Xeon 3.2 GHz processors
  • Minimum memory: 4 GB of RAM
  • Disk space: 40 GB
  • Operating systems - one of the following:
    • Windows 2003 Standard Edition (32 bit) or (64 bit - compatibility mode)
    • Windows 2003 Enterprise Edition (32 bit) or (64 bit - compatibility mode)
    • Windows 2008 (all editions) (32 bit or 64 bit)
    • When using DB2 V9.1 as the repository
      • RHEL Advanced Server 4 (32 bit)
      • RHEL Advanced Server 5 (32 bit)
    • When using DB2 V9.5 as the repository
      • RHEL Advanced Server 4 (64 bit - compatibility mode)
      • RHEL Advanced Server 5 (64 bit - compatibility mode)

For AIX on System i and System p:

  • Machine: POWER4 or POWER5 processor
  • Minimum space requirement to run:
    • 4 GB of RAM
    • Approximately 40 GB of hard disk space
  • Operating system:
    • AIX V5.3 (32 bit)
    • AIX V5.3 (64 bit - compatibility mode)
    • AIX V6.1

Supported Relational Database Management Systems (RDBMSs) for the Enterprise Repository:

  • DB2 UDB V9.1 Fix Pack 2, or later Fix Packs
  • DB2 UDB V9.5 Fix Pack 3a, or later Fix Packs

Data agent

For Windows and Linux on Intel:

  • Machine: Pentium® 400 MHz processor, or above
  • Minimum memory and space requirements to run:
    • 256 MB of RAM
    • Approximately 100 MB of hard disk space
  • Operating systems - one of the following:
    • Windows 2003 Standard Edition (32 bit) and R2
    • Windows 2003 Standard Edition (64 bit) and R2 - (compatibility mode)
    • Windows 2003 Enterprise Edition (32 bit) and R2
    • Windows 2003 Enterprise Edition (64 bit) and R2 - (compatibility mode)
    • Windows 2008 (all editions) (32 bit)
    • Windows 2008 (all editions) (64 bit - compatibility mode)
    • RHEL Advanced Server 4.0 (32 bit) or (64 bit - compatibility mode)
    • RHEL Advanced Server 5.0 (32 bit) or (64 bit - compatibility mode)
    • SUSE Linux Enterprise Server 9 (32 bit) or (64 bit - compatibility mode)

For UNIX®:

  • Machine: Minimum 400 MHz processor
  • Minimum space requirement to run:
    • 256 MB of RAM
    • Approximately 100 MB of hard disk space
  • Operating systems - one of the following:
    • HP-UX 11.0 (32 bit) or (64 bit - compatibility mode)
    • HP-UX 11i.1 (32 bit) or (64 bit - compatibility mode)
    • HP-UX 11i.2 (32 bit) or (64 bit - compatibility mode)
    • Solaris 9 (32 bit)
    • Solaris 10 (32 bit) or (64 bit - compatibility mode)

For System i and System p:

  • Machine: Minimum 400 MHz processor
  • Minimum space requirement to run:
    • 256 MB of RAM
    • Approximately 100 MB of hard disk space
  • Operating systems - one of the following:
    • AIX V5.3 (32 bit) or (64 bit - compatibility mode)
    • AIX V6.1 (32 bit) or (64 bit - compatibility mode)
    • RHEL Advanced Server 4.0 (32 bit) or (64 bit - compatibility mode)
    • RHEL Advanced Server 5.0 (32 bit) or (64 bit - compatibility mode)
    • SUSE Linux Enterprise Server 9 (32 bit) or (64 bit - compatibility mode)

Storage resource agent

For Windows and Linux on Intel:

  • Machine: Pentium 400 MHz processor, or above
  • Minimum memory and space requirements to run:
    • 256 MB of RAM
    • Approximately 100 MB of hard disk space
  • Operating systems - one of the following:
    • Windows 2003 Standard Edition (32 bit) and R2
    • Windows 2003 Standard Edition (64 bit) and R2 - (compatibility mode)
    • Windows 2003 Enterprise Edition (32 bit) and R2
    • Windows 2003 Enterprise Edition (64 bit) and R2 - (compatibility mode)
    • Windows 2008 (all editions) (32 bit)
    • Windows 2008 (all editions) (64 bit - compatibility mode)
    • RHEL Advanced Server 4.0 (32 bit) or (64 bit - compatibility mode)
    • RHEL Enterprise Server 4.0 (32 bit) or (64 bit - compatibility mode)
    • RHEL Advanced Server 5.0 (32 bit) or (64 bit - compatibility mode)
    • RHEL Enterprise 5.0 (32 bit) or (64 bit - compatibility mode)
    • SUSE Linux Enterprise Server 9 (32 bit) or (64 bit - compatibility mode)
    • SUSE Linux Enterprise Server 10 (32 bit) or (64 bit - compatibility mode)

For System i and System p:

  • Machine: Minimum 400 MHz processor
  • Minimum space requirement to run:
    • 256 MB of RAM
    • Approximately 100 MB of hard disk space
  • Operating systems - one of the following:
    • AIX V5.3 (32 bit) or (64 bit - compatibility mode)
    • AIX V6.1 (32 bit) or (64 bit - compatibility mode)
    • RHEL Advanced Server 4.0 (32 bit) or (64 bit - compatibility mode)
    • RHEL Advanced Server 5.0 (64 bit - compatibility mode)
    • SUSE Linux Enterprise Server 9 (32 bit) or (64 bit - compatibility mode)
    • SUSE Linux Enterprise Server 10 (64 bit - compatibility mode)

Hardware and software requirements for IBM Tivoli Monitoring for Virtual Servers V6.2

For the most up-to-date information on hardware and software requirements, refer to

http://www-01.ibm.com/software/tivoli/products/monitor-virtual-servers/

Hardware requirements

Any hardware platform that can support the required software.

Software requirements

IBM Tivoli Monitoring V6.2.1 IF3 or later.

Key prerequisites

  • VMware ESX Server V3.5, or later
  • VMware ESX Server V3.5i, or later
  • VMware vCenter Server V2.5, or later

The supported levels of Citrix products are:

  • Citrix V3.0 - Enterprise Edition
  • Enterprise Edition V4.0
  • Enterprise Edition V4.5
  • XenApp V5.0

The program's specifications and specified operating environment information may be found in documentation accompanying the program, if available, such as a README file, or other information published by IBM, such as an announcement letter. Documentation and other program content may be supplied only in the English language.

Companion products

The following products could be purchased with the System x product offerings:

  • IBM System x servers
  • IBM BladeCenter servers
  • IBM BladeCenter Chassis
  • IBM TotalStorage DS4000 Series
  • IBM System x options

System x and BladeCenter server compatibility listings are updated on the Web. For detailed information relative to IBM and non-IBM vendor devices, adapters, software, and network operating systems, visit

http://www-03.ibm.com/systems/info/x86servers/serverproven/compat/us/

Planning information

Software Subscription and Support

Software Subscription and Support (also referred to as Software Maintenance) is included with licenses purchased. Registration and entitlement are managed through Passport Advantage and Passport Advantage Express. Product upgrades and technical support are provided by the Software Subscription and Support (Software Maintenance) offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software, and technical support provides voice and electronic access to IBM support organizations, worldwide.

IBM includes one year of Software Subscription and Support (also referred to as Software Maintenance) with each program license acquired. The initial period of Software Subscription and Support (Software Maintenance) can be extended by the purchase of a renewal option, if available.

Packaging

For software products in this announcement, physical media and hardcopy documentation are not included in the deliverable package. The software code is delivered only via electronic download.

After receipt of an order, the Business Partner or end-user customer will be required to register and accept Passport Advantage or Passport Advantage Express terms and conditions. Upon registration, the end-user customer will be provided with a Web site for the electronic download. The product includes the license and one year of Software Subscription and Support.

Your Proof of Entitlement for this program is a copy of a paid sales receipt, purchase order, invoice, or other sales record from IBM or its authorized reseller from whom you acquired the program, provided that it states the license charge unit (the characteristics of intended use of the program; for example, number of processors, number of users) and quantity acquired. This program, when downloaded from a Web site, contains the applicable IBM license agreement and License Information, if appropriate, and will be presented for acceptance at the time of installation of the program. For future reference, the license and License Information will be stored in a directory such as LICENSE.TXT.

Security, auditability, and control

Tivoli Storage Productivity Center for Disk Midrange Edition V4.1 and Tivoli Monitoring for Virtual Servers V6.2 use the security and auditability features of the operating system software. The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.


 
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Software Services
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IBM Software Services has the breadth, depth, and reach to manage your services needs. You can leverage the deep technical skills of our lab-based Software Services team and the business consulting, project management, and infrastructure expertise of our IBM Global Services team. Also, we extend our IBM Software Services reach through IBM Business Partners to provide an extensive portfolio of capabilities. Together, we provide the global reach, intellectual capital, industry insight, and technology leadership to support a wide range of critical business needs.

To learn more about IBM Software Services or to contact a Software Services sales specialist, visit

http://www.ibm.com/software/sw-services/

 
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IBM pricing
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IBM pricing terminology definition

Storage device

A storage device is a unit of measure by which the program is licensed. A storage device is an independently powered, channel attached device that stores or controls the storage of data on magnetic disks or solid state drives, such as disk controllers and their respective expansion units, each constituting separate storage devices. The licensee must obtain entitlements for every storage device which runs, uses services provided by, or otherwise accesses the program and for every storage device on which the program is installed. Instead of the entitlements required for the program directly, the licensee must obtain entitlements for this program sufficient to cover the storage devices managed by the program.

Value Units

A Value Unit is a pricing charge metric for program license entitlements, which is based upon the quantity of a specific designated measurement used for a given program. Each program has a designated measurement. The most commonly used designated measurements are processor cores and MSUs. However, for select programs, there are other designated measurements such as servers, users, client devices, and messages.

The number of Value Unit entitlements required for your specific implementation of the given program must be obtained from a conversion table associated with the program. You must obtain a PoE for the appropriate number of Value Unit entitlements for your implementation. The Value Unit entitlements of a given program cannot be exchanged, interchanged, or aggregated with Value Unit entitlements of another program. Whenever the designated measurement is a processor core, not all processors require the same number of Value Unit entitlements.

Product and licensing Web Sites

A complete list of IBM Tivoli products is available at

http://www.ibm.com/software/tivoli

Pricing examples

IBM Tivoli Storage Productivity Center for Disk Midrange Edition V4.1

IBM Tivoli Storage Productivity Center for Disk Midrange Edition V4.1 is licensed per storage device.

In V4.1, the IBM DS3000, DS4000, and DS5000 series are the only storage devices supported by IBM Tivoli Storage Productivity Center for Disk Midrange Edition.

Example 1

A customer with an IBM DS5020 has one controller unit and two expansion units for a total of three storage devices based on the program's pricing metric. The customer must acquire three storage device entitlements for IBM Tivoli Storage Productivity Center for Disk Midrange Edition.

Note: The number, size, or type of drive(s) in the controller unit or expansion unit has no bearing on the required entitlements. Controller units are counted even if they contain no drives.

Example 2

A customer with an IBM DS5100 has two controller units and six expansion units for a total of eight storage devices. The customer must acquire eight storage device entitlements for IBM Tivoli Storage Productivity Center for Disk Midrange Edition. If this customer later installed another IBM DS5100 (with two controller units and two expansion units) and that device was brought under the management of IBM Tivoli Storage Productivity Center for Disk Midrange Edition, then four additional storage device entitlements must be acquired.

Example 3

A customer with an IBM DS5300 that has two controller units and 16 expansion units, for a total of 18 storage devices, requires 18 storage device entitlements for IBM Tivoli Storage Productivity Center for Disk Midrange Edition. In addition, this customer has other storage devices not listed in the supported operating environment. Since IBM Tivoli Storage Productivity Center for Disk Midrange Edition includes the capabilities found in IBM Tivoli Storage Productivity Center Basic Edition (5608-WB1), the customer is entitled to use the features of IBM Tivoli Storage Productivity Center Basic Edition with its other devices.

Note: Performance monitoring and reporting is a key feature of IBM Tivoli Storage Productivity Center for Disk Midrange Edition V4.1 and the use of such management capabilities is limited to the IBM DS3000, DS4000, and DS5000 series. A broader range of device support is available with IBM Tivoli Storage Productivity Center Standard Edition (5608-WC0).


 
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Ordering information
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New licensees

Orders for new licenses will be accepted now.

Electronic download ability will begin on the planned availability date.

Basic license

To order the programs described in this announcement, specify the type model number, order type description, supply feature, and quantity of desired licenses for the appropriate one-time charge (OTC) features listed in the tables below. After receipt of your order, you will be requested to register through Passport Advantage Express to allow for entitlement for support and notification of upgrades. Upon registration completion you will be provided with a Web site for the electronic download. The one-time charge for the product includes the license and one year of Software Subscription and Support.

Single entity offering (SEO) numbers in the table below can be ordered through ibm.com®. The SEO numbers in the table below are equivalent to the type model number, description, supply feature, and OTC billing feature numbers as designated in the table. After receipt of your order, you will be requested to register through Passport Advantage Express to allow for entitlement for support and notification of upgrades. Upon registration completion, you will be provided with a Web site for the electronic download. The one-time charge for the product includes the license and one year of Software Subscription and Support.

                                                 OTC
                                       Supply    billing
Program number and product             feature   feature  SEO
description                            number    number   number
 
5641-A09 IBM Tivoli Storage            5809      0164     68Y9297
 Productivity Center for Disk
 Midrange Edition V4, per
 Storage Device License and
 SW S&S 12 Months
 
5641-A09 IBM Tivoli Storage            5809      0165     68Y9299
 Productivity Center for Disk
 Midrange Edition V4, per 250
 Storage Device License and
 SW S&S 12 Months
 
 
5641-V37 IBM Tivoli Monitoring         5809      0166     68Y9301
 for Virtual Servers V6, per
 10 PVU License
 and SW S&S 12 Months
 
5641-V37 IBM Tivoli Monitoring         5809      0167     68Y9303
 for Virtual Servers V6, per 250
 10 PVU License
 and SW S&S 12 Months

Customization options

Select the appropriate feature numbers to customize your order with delivery options desired. These features can be specified on the initial or MES orders.

Expedite shipments

Feature       Description
           
3445          Expedite

Expedite shipments will be processed to receive 72-hour delivery from the time IBM Software Delivery and Fulfillment (SDF) receives the order.


 
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Terms and conditions
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The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with IBM are contained in the applicable contract documents such as the IBM International Program License Agreement, IBM International Passport Advantage Agreement, and International Passport Advantage Express Agreement.

Licensing

The IBM International Program License Agreement including the License Information document and Proof of Entitlement (PoE) governs your use of the program. PoEs are required for all authorized use.

This software license includes Software Subscription and Support (also referred to as Software Maintenance).

Agreement for Acquisition of Software Maintenance

This program is licensed under the IBM Program License Agreement (IPLA). IBM includes one year of Software Subscription and Support (also referred to as Software Maintenance) with the initial license acquisition of each program acquired.

License Information form number

IBM Tivoli Storage Productivity Center for Disk Midrange Edition V4.1

L-JTUR-82ZNZA

IBM Tivoli Monitoring for Virtual Servers V6.2

L-FKAR-7V34MH

The program's License Information will be available for review on the IBM Software License Agreement Web site

http://www.ibm.com/software/sla/sladb.nsf
Limited warranty applies

Yes

Limited warranty

IBM warrants that when the program is used in the specified operating environment, it will conform to its specifications. The warranty applies only to the unmodified portion of the program. IBM does not warrant uninterrupted or error-free operation of the program or that IBM will correct all program defects. You are responsible for the results obtained from the use of the program.

IBM provides you with access to IBM databases containing information on known program defects, defect corrections, restrictions, and bypasses at no additional charge. For further information, consult the IBM Software Support Handbook found at

http://www.ibm.com/support/handbook

IBM will maintain this information for at least one year after the original licensee acquires the program (warranty period).

Program technical support

Technical support of a program product will be available for a minimum of five years from the planned availability date, as long as your Software Subscription and Support (also referred to as Software Maintenance) is in effect. This technical support allows you to obtain assistance (via telephone or electronic means) from IBM for product-specific, task-oriented questions regarding the installation and operation of the program product. Software Subscription and Support (Software Maintenance) also provides you with access to updates, releases, and versions of the program. You will be notified, via announcement letter, of discontinuance of support with 12 months' notice. If you require additional technical support from IBM, including an extension of support beyond the discontinuance date, contact your IBM representative or IBM Business Partner. This extension may be available for a fee.

Authorization for use on home/portable computer

You may not copy and use this program on another computer without paying additional license fees.

Volume orders (IVO)

No

Passport Advantage applies

Yes, and through the Passport Advantage Web site at

http://www.ibm.com/software/passportadvantage
Usage restriction

Yes. Usage is limited to the quantity of storage devices licensed.

For additional information, refer to the License Information document that is available on the IBM Software License Agreement Web site

http://www.ibm.com/software/sla/sladb.nsf
Software Subscription and Support (Software Maintenance) applies

Yes. The offerings in this announcement include one year of Software Subscription and Support (Software Maintenance) in the price of the license.

System i Software Maintenance applies

No

Variable charges apply

Yes

Educational allowance available

Yes. A 15% education allowance applies to qualified education institution customers.


 
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IBM Electronic Services
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IBM has transformed its delivery of hardware and software support services to help you achieve higher system availability. Electronic Services is a Web-enabled solution that offers an exclusive, no-additional-charge enhancement to the service and support available for IBM servers. These services are designed to provide the opportunity for greater system availability with faster problem resolution and preemptive monitoring. Electronic Services comprises two separate, but complementary, elements: Electronic Services news page and Electronic Services Agent.

The Electronic Services news page is a single Internet entry point that replaces the multiple entry points traditionally used to access IBM Internet services and support. The news page enables you to gain easier access to IBM resources for assistance in resolving technical problems.

The Electronic Service Agent™ is no-additional-charge software that resides on your server. It monitors events and transmits system inventory information to IBM on a periodic, client-defined timetable. The Electronic Service Agent automatically reports hardware problems to IBM. Early knowledge about potential problems enables IBM to deliver proactive service that may result in higher system availability and performance. In addition, information collected through the Service Agent is made available to IBM service support representatives when they help answer your questions or diagnose problems. Installation and use of IBM Electronic Service Agent for problem reporting enables IBM to provide better support and service for your IBM server.

To learn how Electronic Services can work for you, visit

http://www.ibm.com/support/electronic

 
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Prices
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For all charges, contact your IBM representative.


 
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Order now
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To order, contact the Americas Call Centers or your local IBM representative, or your IBM Business Partner.

To identify your local IBM representative or IBM Business Partner, call 800-IBM-4YOU (426-4968).

Phone:      800-IBM-CALL (426-2255)
Fax:        800-2IBM-FAX (242-6329)
Internet:   callserv@ca.ibm.com
Mail:       IBM Teleweb Customer Support
            ibm.com Sales Execution Center, Americas North
            3500 Steeles Ave. East, Tower 3/4
            Markham, Ontario
            Canada
            L3R 2Z1

Reference: YE001

The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.


Note: Shipments will begin after the planned availability date.
Trademarks

Systems Director VMControl, DS4000, POWER4, POWER5 and Electronic Service Agent are trademarks of IBM Corporation in the United States, other countries, or both.

IBM, Tivoli, System Storage, System x, BladeCenter, IntelliStation, Tivoli Enterprise Console, Passport Advantage, Express, OMEGAMON, TotalStorage, DB2, AIX, System i, System p and ibm.com are registered trademarks of IBM Corporation in the United States, other countries, or both.

Windows and Microsoft are registered trademarks of Microsoft Corporation in the United States, other countries, or both.

Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both.

Intel and Pentium are registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries.

UNIX is a registered trademark of The Open Group in the United States and other countries.

Other company, product, and service names may be trademarks or service marks of others.

Terms of use

IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Additional terms of use are located at

http://www.ibm.com/legal/us/en/

For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page

http://www.ibm.com/planetwide/us/