IBM Tivoli Storage and Foundations products, now available as standalone offerings in the System x ordering system

IBM United States Software Announcement 210-175
June 1, 2010

 
 ENUS210-175.PDF (142KB)

Table of contents
Overview Overview Technical information Technical information
Key prerequisites Key prerequisites Ordering information Ordering information
Planned availability date Planned availability date Terms and conditions Terms and conditions
Description Description Prices Prices
Program number Program number Order now Order now
Publications Publications

 
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The following products are now available for IBM® Business Partner order placement through the System x® ordering systems:

  • IBM Tivoli® Storage Manager FastBack Center V6.1
  • IBM Tivoli Continuous Data Protection for Files Starter Edition V3.1
  • IBM Tivoli Foundations™ Application Manager V1.1
  • IBM Lotus Foundations™ Start for Tivoli Foundations Application Manager V1.1
  • IBM Tivoli Foundations Service Manager V1.1
  • IBM Lotus Foundations Start for Tivoli Foundations Service Manager V1.1

For ordering, contact your IBM Business Partner. For more information, contact the Americas Call Centers at 800-IBM-CALL (426-2255).

Reference: SE001


 
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Overview
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Rapid delivery for midmarket software is an IBM program that provides high value, easy-to-sell and easy-to-consume midmarket solutions through the distribution channel. The program is in partnership exclusively with IBM Value-Added Distributors (VADs) through IBM Business Partners (BPs) positioned to drive volume sales into a broader segment of the midmarket than IBM reaches today. It is created to simplify current IBM approaches around five key areas: demand generation, consumable offerings, simple terms and conditions, alternate routes to market, and line-of-sight channel incentives.

Tivoli Storage and Foundations products, within the IBM rapid delivery program for midmarket software, are available to IBM Resellers who can sell and order licenses through the IBM System x ordering systems. These products are:

  • IBM Tivoli Storage Manager FastBack Center V6.1
    • IBM Tivoli Storage Manager FastBack Center V6.1 is a single, convenient bundle of Tivoli Storage Manager FastBack V6.1, Tivoli Storage Manager FastBack for Microsoft® Exchange V6.1, and Tivoli Storage Manager FastBack for Bare Machine Recovery V6.1.
  • IBM Tivoli Continuous Data Protection for Files Starter Edition V3.1
  • Tivoli Foundations Application Manager V1.1
  • IBM Lotus Foundations Start for Tivoli Foundations Application Manager V1.1
  • Tivoli Foundations Service Manager V1.1
  • IBM Lotus Foundations Start for Tivoli Foundations Service Manager V1.1

These programs include 12 full months of Software Subscription and Support with each product authorization acquired. Software Subscription and Support provides an easy and effective way by which the user has access, during the coverage period, to eligible new versions and releases, and to remote technical support for the user's covered products. The technical support included in Software Subscription and Support provides remote support during normal business hours in the user's country or location as well as access to escalation management 24 hours a day, 7 days a week, for mission-critical (Severity 1) problems.

These offerings can be configured with or without System x servers, BladeCenter® blades, and IntelliStation® workstations, with their respective operating systems. For product information, refer to the Description and Reference information sections.

Eligible software products, offered and selected during the configuration process with each hardware system, are enabled for electronic download for the system unit for which the product was ordered. Optionally, software license only configurations can be created for these products based on existing supported hardware system units in your business environment. Offerings included in this announcement are available exclusively via electronic download.


 
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Key prerequisites
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Refer to the Hardware requirements and Software requirements sections.


 
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Planned availability date
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June 4, 2010

 
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Description
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IBM Tivoli Storage Manager Fastback Center V6.1

IBM Tivoli Storage Manager FastBack Center V6.1 is a single, convenient bundle of Tivoli Storage Manager FastBack V6.1, Tivoli Storage Manager FastBack for Microsoft Exchange V6.1, and Tivoli Storage Manager FastBack for Bare Machine Recovery V6.1.

IBM Tivoli Storage Manager Fastback V6.1

IBM Tivoli Storage Manager FastBack V6.1 delivers enhancements to help you achieve increasingly demanding recovery point objectives, recovery time, and business continuity objectives for Linux® servers and applications.

Tivoli Storage Manager FastBack V6.1 combines a number of leading-edge and patented technologies to deliver a data protection and recovery solution for servers and applications, whether they reside in the enterprise data center, at remote branch offices, or at small businesses. It helps eliminate the need for traditional backup windows by continuously tracking data changes at the block level, with extremely low overhead on the systems it protects. Its flexible policy engine can help you improve recovery service levels and meet stringent data protection and retention requirements.

Tivoli Storage Manager FastBack V6.1 extends platform coverage to include Linux to help you meet stringent recovery time objectives and business continuity requirements for Linux servers and applications on Linux. Tivoli Storage Manager Fastback V6.1 support for Linux enables the storage administrator to take frequent and very efficient low impact, block level incremental snapshots. Tivoli Storage Manager FastBack V6.1 supports the rapid recovery of full snapshot images and individual file or directories from a snapshot image. Using Tivoli Storage Manager FastBack V6.1, it is fast and easy to extract files or application objects from the stored data blocks of any stored snapshot.

With Tivoli Storage FastBack V6.1 Linux support, you can mount a snapshot virtually to a mount point, allowing validation of the backup data as well as file-level and directory-level restore. Tivoli Storage Manager FastBack V6.1 is a software-based solution and does not rely on any particular hardware to enable snapshots. It can enable LAN-based and SAN-based backup of Linux servers and applications that run on Linux servers. With SAN backup, the impact of backups can be removed from the LAN. Tivoli Storage Manager FastBack V6.1 is designed to read and write data directly from a SAN (bypassing the server that is being protected), offering a server-free and network-free backup capability.

Tivoli Storage Manager FastBack V6.1 support for the Linux environment delivers:

  • Volume level recovery from a snapshot
  • The ability to quickly mount a snapshot to help restore individual files, directories, and application objects
  • Out-of-the-box scripted application quiescing support for Oracle, IBM DB2®, and Lotus® Domino® running on Linux
  • FastBack server data deduplication

Tivoli Storage Manager FastBack V6.1 can provide significant data reduction through a block level, incremental backup model that dramatically helps reduce the amount of backup data. It takes data reduction to an even higher level by introducing built-in data deduplication on the FastBack server.

Key benefits of Tivoli Storage Manager FastBack V6.1 data duduplication:

  • Helps reduce FastBack server storage requirements
  • Requires no dependency on specific hardware because it is an integrated component of Tivoli Storage Manager FastBack V6.1
  • Helps minimize impact to backup duration through post-ingestion (out-of-band) deduplication processing on the Tivoli Storage Manager FastBack server
  • Applies to almost all types of stored data
  • Delivers transparent client access to deduplicated objects

IBM Tivoli Storage Manager FastBack V6.1 integration with IBM Tivoli Storage Manager - unified recovery management

You may be facing a data and information tidal wave throughout your enterprise. As a result, you may need more holistic and unified data protection solutions to help with data recovery and business continuity and to help address your compliance needs across your data centers and remote offices. Tivoli Storage Manager FastBack V6.1 is enhanced to help you deal with these challenges. IBM Tivoli Storage Manager Administration Center integrates configuration of policies between IBM Tivoli Storage Manager FastBack V6.1 Windows® clients and Tivoli Storage Manager.

With the Tivoli Storage Manager Administration Center user interface, businesses that use Tivoli Storage Manager FastBack V6.1 in a Tivoli Storage Manager environment can configure policies that help control retention of Windows client snapshots on a FastBack server for short-term operational recovery and manage long-term data management, retention, and retrieval of Tivoli Storage Manager FastBack V6.1 data within Tivoli Storage Manager. This policy-based, intelligent data movement is controlled from the Tivoli Storage Manager Administration Center and helps align value and needs of the data to the cost and performance characteristics of the storage media. In addition, administration of an environment that has both Tivoli Storage Manager and Tivoli Storage Manager FastBack V6.1 is simplified with an enhancement to launch the Tivoli Storage Manager FastBack V6.1 manager user interface from the Tivoli Storage Manager Administration Center.

IBM Tivoli Storage Manager FastBack for Microsoft Exchange V6.1

IBM Tivoli Storage Manager FastBack for Microsoft Exchange V6.1 extends Microsoft Exchange protection capabilities through quick and easy restore of individual Microsoft Exchange objects such as e-mail messages and attachments, contact lists, calendars, tasks, journal entries, en-tire folders, and so on. It uses an intuitive Windows-style graphical user interface (GUI) that can result in reduced downtime and improved productivity.

Tivoli Storage Manager FastBack for Microsoft Exchange V6.1 continues to deliver extensive support for the Windows environment with enhancements that can enable fast and easy restore of public folders such as:

  • Mail public folders
  • Calendar public folders
  • Contact public folders
  • Tasks public folders
  • Notes public folders

IBM Tivoli Storage Manager FastBack for Bare Machine Recovery V6.1

IBM Tivoli Storage Manager FastBack for Bare Machine Recovery is enhanced in V6.1 to enable Windows bare machine recovery from data stored in a deduplicated Tivoli Storage Manager FastBack repository.

IBM Tivoli Continuous Data Protection for Files Starter Edition V3.1

IBM Tivoli Continuous Data Protection for Files Starter Edition is designed to help provide continuous data protection for files capability to the single user desktop personal computer and laptop. It is licensed per client device.

IBM Tivoli Foundations Application Manager V1.1

IBM Tivoli Foundations Application Manager V1.1 is designed to help general business IT organizations with limited funds and resources who seek a quick time to value with minimal install and configuration time. Tivoli Foundations Application Manager is built with Tivoli Monitoring technology. Tivoli Foundations Application Manager provides:

  • Intuitive deployment tools to help IT Administrators quickly deploy and get running for fast time to value.
  • Intuitive Launch Pad navigation screen that allows both novice and expert users to quickly access essential operational, administrative screens, and reports.
  • Built-in IT environment discovery for quick deployment of monitoring agents.
  • Metrics for operating systems, virtual servers, networks, databases, and e-mail resource metrics for managing the performance and availability of your IT resources.
  • User interface that helps bring together the right set of data and reports (called workspaces) in an easy-to-use user experience.
  • Predefined views and windows, called workspaces, that can deliver immediate value in displaying performance and availability data, as well as facilitating communication between individuals by providing a common view, with the flexibility to quickly create additional workspaces tailored to the needs of each individual or group.
  • Built-in alerting situations and to help both novices and experts quickly identify, isolate, and resolve problems quickly.
  • Integration with Tivoli Foundations Service Manager for complete end-to-end management of incidents and problems.
  • Data warehousing for historical trending and reporting for any metric collected. You get out-of-the-box reports to identify potential bottlenecks and track system utilization.
  • Tivoli Foundations Application Manager solutions that run on top of IBM Lotus Foundations Start for Tivoli Foundations Application Manager. This provides self-managing autonomics to help reduce IT complexity by automating many critical functions including installation, configuration, security checks, and overall system management.

IBM Tivoli Foundations Service Manager V1.1

Tivoli Foundations Service Manager V1.1 is a service support management solution, designed for general business customers. It provides basic service desk capabilities through IT Infrastructure Library® (ITIL®) V3.0 aligned service request, incident, and problem management processes.

Key features include:

  • Service request, incident, and problem management: ITIL V3.0 aligned powerful visual process workflows to enable quick resolution of service requests, incidents, and problems.
  • Self-service portal: Allows end users to proactively address their own issues, thereby reducing calls to the service desk. In addition, end users can submit tickets and check the status of the problem.
  • E-mail listener: Can efficiently process inbound e-mail into service requests, streamline service desk operations, and increase user satisfaction.
  • Remote diagnostic: Enables remote takeover and management of computer systems designed for quick resolution of problems related to the system.
  • Remote takeover sessions are recorded and stored, making it ideal for highly sensitive or highly regulated environments where security and audit capability are essential.
  • Knowledge management: Built-in, searchable solutions database enables agents to help resolve issues faster and improve first call resolution rates. It is designed to import content from third-party knowledge content providers such as RightAnswers. Popularity and ranking of the solution is visible to the end users.
  • Survey creation and management tools: Out-of-the-box tools, such as surveys, to measure the satisfaction of end users.
  • Reporting: Reporting engine is built on BIRT, an open source Eclipse-based reporting system that integrates smoothly with Java™ and J2EE application to produce compelling reports.
  • Bulletin board: Real-time message display enables administrators to broadcast to various groups, including IT operations.
  • Escalation management: Handles both functional and hierarchical escalation models that proactively monitor conditions and sends notifications to ensure prompt action.
  • Manage IT and non-IT assets: Can be used to act as a service desk tool to provide support for both IT and non-IT assets.
  • Work management: Enables definition and documentation of tasks, activities, run books, and other procedures easily. It helps ensure that the appropriate skills, certifications, or access authority is maintained.
  • Dashboards and start centers: Real-time dashboards for IT operations offer information that can be acted on, so that potential problem areas are identified, enabling support to take appropriate corrective actions before critical services are adversely affected.
  • Configuration tools: Flexible, easy configuration tools for screen customization, workflow customization, and database configuration. The tools require no programming skills, these tools enable users to easily and quickly configure the GUI dashboards, key performance indicators (KPIs), reports, and database as needed. Configurator tools include:
    • Workflow designer
    • Application designer
    • Database configuration tool
  • Ticket templates: Out-of-the-box templates save time by prepopulating work order fields with information found in a service request.
  • Role-based KPIs: Support staff, managers, or executives can monitor role-based KPIs in an easy-to-configure, intuitive graphical display. IT staff and managers can understand, at a glance, how well their operation is performing.
  • Additional templates, workflows, and reports help decrease time to value, and includes:
    • Roles
    • Start centers
    • Ticket templates
    • Incident and problem workflows
    • KPIs and thresholds
    • Queries and reports
    • Escalations and notifications

Hardware Appliance for Tivoli Foundations

The IBM Lotus Foundations "Appliance" Hardware Server offers unique features to bring a new level of reliability and ease of management:

  • Operating system on flash-based memory: Incorporating Disk-On-Module (DOM)-based flash memory, the Lotus Foundation Appliance helps ensure maximum reliability. Even in the unlikely event of a hard drive failure, the appliance can still boot, connect to the network, set up a firewall and Virtual Private Network (VPN), and provide other key features.
  • LCD control panel: An easy-to-use LCD control panel allows you to configure, set up, and manage the network without the need of a monitor or keyboard, so you can easily recover from even a catastrophic system.
  • Integrated Disk-Backup (idb): The specially engineered idb drives incorporate a hard casing to easily facilitate removal at the end of the day -- so leveraging primary and secondary idb drives ensure a back-up copy of your data is always available.

The IBM Lotus Foundations "Appliance" Server is provided as an IBM System x, machine type 9234, models CNx (Entry Server) and DNx (Advanced Server). Both 9324 models offer the key features unique to IBM Lotus Foundations which include Operating system on flash-based memory, LCD control panel, and idb removeable hard disk drive. Both models are equipped with:

  • 3 x 10/100/1000 Ethernet ports
  • 6 USB 2.0 ports for printer and UPS support
  • 1 parallel and 2 serial ports
  • 401-watt power supply

The Entry Server (CNx) offers:

  • Intel® E7200 Core 2 Duo 2.53 GHz Dual Core Processor
  • 2 x 1 GB memory; maximum 4 GB (4 x 1 GB)
  • 250 GB SimpleSwap SATA main hard drive, maximum 4 x 250 GB
  • 500 GB hot swappable idb drive

The Advanced Model (DNx) offers:

  • Intel X3330 Xeon® 2.66 GHz Quad Core Processor
  • 2 x 2 GB memory; maximum 8 GB (4 x 2 GB)
  • 500 GB Simple Swap SATA main hard drive; maximum 4 x 500 GB
  • 1 TB hot swappable idb drive

Business Partner information

If you are a Direct Reseller - System Reseller acquiring products from IBM, you may link directly to Business Partner information for t

https://www.ibm.com/partnerworld/mem/sla.jsp?num=210-175
his announcement. A PartnerWorld® ID and password are required (use IBM ID).

Accessibility by people with disabilities

A U.S. Section 508 Voluntary Product Accessibility Template (VPAT) containing details on accessibility compliance can be requested at

http://www.ibm.com/able/product_accessibility/index.html

Section 508 of the U.S. Rehabilitation Act

The product in this announcement is capable, when used in accordance with IBM's associated documentation, of satisfying the applicable requirements of Section 508 of the Rehabilitation Act, provided that any assistive technology used with the product properly interoperates with it. A US Section 508 Voluntary Product Accessibility Template (VPAT) can be requested on the following Web site

http://www.ibm.com/able/product_accessibility/index.html

 
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Reference information
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For specific hardware requirements for the Tivoli Storage Manager FastBack V6.1 products bundled with Tivoli Storage Manager FastBack Center V6.1, refer to Software Announcement 209-364, dated December 15, 2009.

For additional product information about Tivoli Foundations Application Manager V1.1 and Tivoli Foundations Service Manager V1.1, refer to Software Announcement 209-231, dated July 28, 2009.


 
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Program number
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Program
number      VRM    Program name
 
5641-A11    6.1    IBM Tivoli Storage Manager FastBack Center
 
5641-FSF    3.1.3  IBM Tivoli Continuous Data Protection for Files
                   Starter Edition
 
5641-TFA    1.1    IBM Tivoli Foundations Application Manager
 
5641-LFA    1.1    IBM Lotus Foundations Start for Tivoli Foundations
                   Application Manager
 
5641-TFS    1.1    IBM Tivoli Foundations Service Manager
 
5641-LFS    1.1    IBM Lotus Foundations Start for Tivoli Foundations
                   Service Manager 

Product identification number

5641-A11
5641-FSF
5641-TFA
5641-LFA
5641-TFS
5641-LFS

 
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Order handling
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Orders placed for the eligible offerings in this announcement will be routed and fulfilled through Passport Advantage®. Invoicing for the initial license orders will occur through the System x order management systems. Subscription and Support renewals will be managed through Passport Advantage.

Passport Advantage allows you to have a common anniversary date for Software Subscription and Support renewals. The anniversary date, established at the order ship date for the initial product acquisition, will remain unchanged while your Passport Advantage Agreement remains in effect. New software purchases initially include 12 full months of Subscription and Support coverage. Subscription and Support in the second year (the first year of renewal) can be prorated to be coterminous with your common anniversary date but managed and invoiced through Passport Advantage. Thereafter, all Software Subscription and Support will renew at the common anniversary date and include 12 full months of Subscription and Support.


 
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Offering Information
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Product information is available via the Offering Information Web site

http://www.ibm.com/common/ssi

 
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Publications
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No publications are shipped with these programs.

The IBM Publications Center

http://www.ibm.com/shop/publications/order

The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided. Payment options for orders are via credit card (in the U.S.) or customer number for 20 countries. A large number of publications are available online in various file formats, and they can all be downloaded by all countries, free of charge.


 
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Technical information
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Specified operating environment

Hardware requirements

Tivoli Storage Manager FastBack V6.1

Minimal hardware requirements for the backup server and the disaster recovery server:

  • Machine: 4 GHz Dual Intel Pentium® or compatible
  • Memory: 3 GB RAM, 2 GB virtual memory
  • Available hard disk: 200 MB for FastBack server, 200 MB for the Documents and Settings folder

Minimal hardware requirements for the backup client:

  • Machine: 1 GHz Intel Pentium or compatible
  • Memory: 1 GB RAM, 3 GB virtual memory
  • Available hard disk: 300 MB in the Documents and Settings folder

Tivoli Storage Manager FastBack for Microsoft Exchange V6.1

  • Machine: 1.5 GHz Dual Intel Pentium or compatible; recommended 2 GHz Dual Intel Pentium or compatible
  • Memory: 1 GB RAM, 2 GB virtual memory: recommended 2 GB RAM, 2 GB virtual memory
  • Available hard disk: 200 MB

Tivoli Storage Manager FastBack for Bare Machine Recovery V6.1

The system being restored must meet your hardware and software requirements. You should check the latest device list to ensure that your device is supported.

IBM Tivoli Foundations Service Manager and Application Manager can run on certified IBM hardware.

IBM certified server hardware:

  • At a minimum 4 GB RAM, 500 GB HD space, and two single core CPUs or one dual core CPU. Recommended processors: two dual core CPUs or one quad core CPU.
  • At least one IDE or SCSI hard disk.
  • At least one Network Interface Card (NIC).
  • IBM Lotus Foundations Appliance, model number 9234-CNx and model number 9234-DNx.
  • IBM 3250 model number 4365-6BU.

Other IBM hardware supported by Lotus Foundations:

Note that these may work with Tivoli appliances, but are not certified.

  • IBM x3200 M2 Simple Swap SATA model number 4367-E1U (requires Intel Pro 1000 PT Server Adapter (part number 39Y612)).
  • IBM x3200 M2 Hot Swap SATA model number 4367-EIU (requires Intel Pro 1000 PT Server Adapter (part number 39Y612)).
  • IBM x3200 M2 Hot Swap SAS model number 4367-42U (requires Intel Pro 1000 PT Server Adapter (part number 39Y612)).
  • IBM x3200 M2 Hot Swap SAS model number: 4367-42U (requires Intel Pro 1000 PT Server Adapter (part number 39Y612)).
  • IBM x206 model number 8482-3MU.
  • IBM x226 model number 8646-0AU.
  • IBM x346 model number 8840-01U.
  • IBM 3105 model number 4347-64x or model number 4347-22x.
  • IBM 3200 (SATA Simple Swap and Hot Swap models) model number 4363-2DU or model number 4362-12U.
  • IBM 3400 model number 7975-5AU.

Optional external peripherals: monitor, keyboard, mouse

Further compatibility can be checked with a compatibility and burn-in tool included in Lotus Foundations to confirm compatible device drivers and chipsets.

Note: "Certified" models refer to specific models that have been fully tested and validated in our lab. "Not certified" implies that we reserve the right to say no, in the event a specific hardware server is deemed incompatible, as that specific model has not been tested and validated in our lab.

                                         Agent                Client
                                         (ITM OS              (TEP desktop
Platform                                 agents)              client)
 
AIX V5.3 - System i/System p             Yes                  No
AIX V6.1 - System i/System p             Yes                  No
HP-UX 11i v2 PA-RISC                     Yes                  No
HP-UX 11i v2 IA64                        Yes                  No
HP-UX 11i v3 IA64                        Yes                  No
HP-UX 11i v3  PA-RISC                    Yes                  No
RHEL 4 - x86-32                          Yes                  Yes
RHEL 4 - x86-64                          Yes                  No
RHEL 5 - x86-64                          Yes                  No
Solaris 10 - SPARC                       Yes                  No
Solaris 10 x86-64                        Yes                  No
Solaris 9 - SPARC                        Yes                  No
SUSE (SLES) 10.0 - System i/System p     Yes                  No
SUSE (SLES) 10.0 - x86-32                Yes                  Yes
SUSE (SLES) 10.0 - x86-64                Yes                  No
Windows Server 2003
Datacenter Edition - x86-32              Yes                  No
Windows Server 2003
Datacenter Edition - x86-64              Yes                  No
Windows Server 2003 Enterprise
Edition - x86-32                         Yes                  Yes
Windows Server 2003 Enterprise
Edition - x86-64                         Yes                  No
Windows Server 2003 Standard
Edition  - x86-32                        Yes                  Yes
Windows Server 2003 Standard
Edition  - x86-64                        Yes                  No
Windows Server 2008 Standard
Edition x86-32                           Yes                  Yes
Windows Server 2008 Standard
Edition x86-64                           Yes                  No
Windows XP Professional - x86-64         Yes                  No
Windows XP Professional with FDCC x86-32 Yes                  Yes
Software requirements

Tivoli Storage Manager FastBack V6.1

Backup server and disaster recovery server

For Microsoft Windows, one of the following (32-bit, X86 architecture only):

  • Windows 2003 Standard Server, Service Pack SP1, or later
  • Windows 2003 Enterprise Server, SP1, or later
  • Windows 2008 Enterprise Server, SP1

Notes:

The Boot and Windows operating system partitions must be formatted in the NT file system (NTFS).
Windows 2003 and Windows 2008 are supported on x86 architecture only.

Backup client:

For Windows, one of the following (32-bit x86 and 64-bit x64 and IA64 architectures only):

Windows 2000 Professional, SP3, or later
Windows 2000 Standard Server, SP3, or later
Windows 2000 Advanced Server, SP3, or later
Windows XP Professional, SP1, or later
Windows 2003 Standard Server, SP1, or later
Windows 2003 Enterprise Server, SP1 or later

Notes:

The Boot and Windows operating system partitions must be formatted in the NTFS.
Windows 2003 is supported on the following processors:
x86
64 - AMD and EM64T
IA64 - Itanium®

For Linux, one of the following (32-bit x86 or 64-bit x64 architectures only):

Red Hat Enterprise Linux 5 Server for x86 32 bit and x64 64 bit, based on Linux 2.6.18 kernel
Red Hat Enterprise Linux 5 Server Advanced Platform
SUSE Linux Enterprise Server 10, SP2, for x86 32 bit and x64 64 bit, based on Linux 2.6.16 kernal

The following Linux disk and volume management solutions are supported:

Master boot record (MBR)
Logical volume manager (LVM)

The FastBack Linux client supports volumes with one partition, physically located on one disk, and with no special software-based volume management characteristics, such as Mirroring, Raid5, and so on.

Tivoli Storage Manager Fastback For Microsoft Exchange V6.1

One of the following:

IBM Tivoli Storage Manager FastBack
IBM Tivoli Storage Manager for Mail

For Microsoft Exchange, one of the following:

Microsoft Exchange 2003, SP2, or later
Microsoft Exchange 2007, SP1, or later (refer to Note 1)

For Windows, one of the following:

Windows 2003 Standard Server, SP1, or later (x86 or x64)
Windows 2003 Enterprise Server, SP1, or later (x86 or x64)
Windows 2008 Standard Server (x64)
Windows 2008 Enterprise Server (x64)

Additional software requirements

Microsoft .NET Framework 3.0, or later

Note 1: Microsoft Exchange 2007 requires the Microsoft Exchange Server MAPI Client and Collaboration Data Objects 1.2.1 download from Microsoft.

Tivoli Storage Manager Fastback For Bare Machine Recovery V6.1

IBM Tivoli Storage Manager FastBack

Tivoli Foundations Application Manager V1.1, or later requires Lotus Foundations Start for Tivoli Foundations Application Manager V1.1, or later.

Tivoli Foundations Service Manager V1.1, or later requires Lotus Foundations Start for Tivoli Foundations Service Manager V1.1, or later.

The program's specifications and specified operating environment information may be found in documentation accompanying the program, if available, such as a README file, or other information published by IBM, such as an announcement letter. Documentation and other program content may be supplied only in the English language.

Software Subscription and Support

Software Subscription and Support (also referred to as Software Maintenance) is included with licenses purchased. Registration and entitlement are managed through Passport Advantage and Passport Advantage Express®. Product upgrades and technical support are provided by the Software Subscription and Support (Software Maintenance) offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software, and technical support provides voice and electronic access to IBM support organizations, worldwide.

IBM includes one year of Software Subscription and Support (also referred to as Software Maintenance) with each program license acquired. The initial period of Software Subscription and Support (Software Maintenance) can be extended by the purchase of a renewal option, if available.

Packaging

For software products in this announcement, physical media and hardcopy documentation is not included in the deliverable package. The software code is delivered only via electronic download.

After receipt of an order, the Business Partner or end customer will be required to register and accept Passport Advantage or Passport Express terms and conditions. Upon registration, the end customer will be provided with a Web site for the electronic download. The product includes the license and one year of Software Subscription and Support.

Your Proof of Entitlement (PoE) for these programs is a copy of a paid sales receipt, purchase order, invoice, or other sales record from IBM or its authorized reseller from whom you acquired the program, provided that it states the license charge unit (the characteristics of intended use of the program; for example, number of processors, number of users) and quantity acquired. The program(s), when downloaded from a Web site, contains the applicable IBM license agreement and License Information, if appropriate, and will be presented for acceptance at the time of installation of the program. For future reference, the license and License Information will be stored in a directory such as LICENSE.TXT.

Security, auditability, and control

The products in this announcement use the security and auditability features of the operating system software and the storage unit in which the product is installed. The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.


 
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Software Services
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IBM Software Services has the breadth, depth, and reach to manage your services needs. You can leverage the deep technical skills of our lab-based, software services team and the business consulting, project management, and infrastructure expertise of our IBM Global Services team. Also, we extend our IBM Software Services reach through IBM Business Partners to provide an extensive portfolio of capabilities. Together, we provide the global reach, intellectual capital, industry insight, and technology leadership to support a wide range of critical business needs.

To learn more about IBM Software Services or to contact a Software Services sales specialist, visit

http://www.ibm.com/software/sw-services/

 
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IBM Tivoli Enhanced Value-Based Pricing
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Tivoli software products are priced using the Tivoli Enhanced Value-based pricing. The Enhanced Value-based Pricing system is based upon the Tivoli Environment-Managed Licensing Model, which uses a managed-environment approach -- whereby price is determined by what is managed rather than the number and type of product components installed.

For example, all servers monitored with the Tivoli monitoring product (Tivoli Monitoring) require entitlements sufficient for those servers. Other Tivoli products may manage clients, client devices, agents, network nodes, users, or other items, and are licensed and priced accordingly.

Unlike typical systems management licensing models that require entitlements of specific software components to specific systems, the Tivoli Environment-Managed Licensing Model provides the customer flexibility to deploy its Tivoli software products within its environment in a manner that can address and respond to the customer's evolving architecture. That is, as the architecture of a customer's environment changes, the customer's implementation of Tivoli software can be altered, as needed, without affecting the customer's license requirements (as long as the customer does not exceed its entitlements to the software).

Under Enhanced Value-based pricing, licensing and pricing of server-oriented applications are determined based upon the server's use in the customer's environment. Typically, such applications are licensed and priced in a manner that corresponds to each installed and activated processor of the server managed by the Tivoli application to help correlate price to value while offering a simple solution.

Where a server is physically partitioned, this approach is modified. This partitioning technique is the approach used with systems that have either multiple cards or multiple frames, each of which can be configured independently. For servers capable of physical partitioning (for example, IBM System p® Scalable POWERparallel Systems® servers, Sun Ultra servers, and HP Superdome servers), an entitlement is required for each processor in the physical partition being managed by the Tivoli application. For example, assume that a server has 24 processors installed in aggregate. If this server is not partitioned, entitlements are required for all 24 processors. If, however, it is physically partitioned into three partitions, each containing eight processors, and Tivoli products were managing only one of the three partitions, then entitlements would be required for the eight processors on the physical partition managed by the Tivoli application.

For servers with virtual or logical partitions, entitlements are required for all installed and activated processors on the server. For each Tivoli application managing a clustered environment, licensing is based on the cumulative number of installed and activated processors on each server in the cluster. Where the cluster includes physically partitioned servers, the considerations described above concerning physically partitioned servers apply as well.

Enhanced Value-based pricing recognizes the convergence of RISC and UNIX®, and Microsoft Windows and Intel technologies, in order to simplify your licensing requirements, and to provide a smoother, more scalable model. Pricing and licensing does not differentiate between non-System z server platforms or operating systems. For some products, this platform neutrality extends to System z® and other host servers as well.

Tivoli Enhanced Value-based pricing terminology definitions

Client device or client

A client device is a computing device that requests the execution of a set of commands, procedures, or applications from another computer system that is typically referred to as a server. Multiple client devices may share access to a common server.

A client device generally has some processing capability or is programmable to allow a user to do work. Examples include, but are not limited to, notebook computers, desktop computers, desk side computers, technical workstations, appliances, automated teller machines, point-of-sale terminals, tills and cash registers, and kiosks.

Enterprise

An enterprise is a person or single entity and those subsidiaries with more than 50% ownership.

Managed processor (charging under full capacity in the managed environment)

Managed processor charges are based on the active processors on the machines in the computing environment affiliated with the program rather than on the server where the program is run. The managed processors which require PoE are defined in the License Information's program-unique terms.

Notes:

  1. IBM defines a physical processor in a computer as a functional unit that interprets and executes instructions. A physical processor consists of at least an instruction control unit and one or more arithmetic and logic units.
  2. Multicore technology allows two or more processors (commonly called cores) to be active on a single silicon chip. With multicore technology, IBM considers each core to be a physical processor. For example, in a dual-core chip, there are two physical processors residing on the single silicon chip.
  3. The program may not run on some or all of the processors for which PoEs are required by the program's valuation method.
  4. In the System z IFL environment, each IFL engine is considered a single physical processor.
  5. Threading, a technique which makes a single processor seem to perform as two or more, does not affect the count of physical processors.
  6. Where blade technology is employed, each blade is considered a separate server and charging is based upon the total number of processors on the blades with which the program is affiliated.
  7. Not all processors require the same number of Value Unit entitlements. To determine the number of Value Unit entitlements required, refer to the processor Value Unit conversion table on the Passport Advantage Web site
    http://www.ibm.com/software/passportadvantage

Processor (per processor charging under full capacity)

In full capacity charging, PoEs must be acquired for all activated processors (available for use) that are on the server where the program or a component of the program is run.

Notes

  1. IBM defines a physical processor in a computer as a functional unit that interprets and executes instructions. A physical processor consists of at least an instruction control unit and one or more arithmetic and logic units.
  2. Multicore technology allows two or more processors (commonly called cores) to be active on a single silicon chip. With multicore technology, IBM considers each core to be a physical processor. For example, in a dual-core chip, there are two physical processors residing on the single silicon chip.
  3. In the System z IFL environment, each IFL engine is considered a single physical processor.
  4. Threading, a technique which makes a single processor seem to perform as two or more, does not affect the count of physical processors.
  5. Where blade technology is employed, each blade is considered a separate server and charging is based upon the total number of processors on the blade on which the program is run.
  6. When a server is shipped with six processors, but two of them are inactive, four processors are active for the customer.
  7. Not all processors require the same number of Value Unit entitlements. To determine the number of Value Unit entitlements required, refer to the processor Value Unit conversion table on the Passport Advantage Web site
    http://www.ibm.com/software/passportadvantage

Server

A server is a computer system that executes requested procedures, commands, or applications to one or more user or client devices over a network. A PoE must be obtained for each server on which the program or a component of the program is run or for each server managed by the program. Where blade technology is employed, each blade is considered a separate server.

Stand by or back up systems

For programs running or resident on back-up machines, IBM defines three types of situations: cold, warm, and hot. In cold and warm situations, a separate entitlement for the copy on the back-up machine is normally not required and typically no additional charge applies. In a hot back-up situation, the customer needs to acquire other license or entitlements sufficient for that server. All programs running in back-up mode must be solely under the customer's control, even if running at another enterprise's location.

As a practice, the following are definitions and allowable actions concerning the copy of the program used for back-up purposes.

Cold: A copy of the program may reside, for back-up purposes, on a machine as long as the program is not started. There is no additional charge for this copy.

Warm: A copy of the program may reside for back-up purposes on a machine and is started, but is idling, and is not doing any work of any kind. There is no additional charge for this copy.

Hot: A copy of the program may reside for back-up purposes on a machine, is started, and is doing work. The customer must acquire a license or entitlements for this copy and there will generally be an additional charge.

Doing work includes, for example, production, development, program maintenance, and testing. It also could include other activities such as mirroring of transactions, updating of files, synchronization of programs, data or other resources (for example, active linking with another machine, program, database or other resource, and so on), or any activity or configurations that would allow an active hot switch or other synchronized switch over between programs, databases, or other resources to occur.

In the case of a program or system configuration that is designed to support a high availability environment by using various techniques (for example, duplexing, mirroring of files, or transactions, maintaining a heartbeat, active linking with another machine, program, database, or other resource), the program is considered to be doing work in the hot situation and a license or entitlement must be purchased.

Value Units

A Value Unit is a pricing charge metric for program license entitlements, which is based upon the quantity of a specific designated measurement used for a given program. Each program has a designated measurement. The most commonly used designated measurements are processor cores and MSUs. However, for select programs, there are other designated measurements such as servers, users, client devices, and messages.

The number of Value Unit entitlements required for your specific implementation of the given program must be obtained from a conversion table associated with the program. You must obtain a PoE for the appropriate number of Value Unit entitlements for your implementation. The Value Unit entitlements of a given program cannot be exchanged, interchanged, or aggregated with Value Unit entitlements of another program. Whenever the designated measurement is a processor core, not all processors require the same number of Value Unit entitlements. To determine the number of Value Unit entitlements required, refer to the processor value unit conversion table on the Passport Advantage Web site

http://www.ibm.com/software/passportadvantage

Authorized User

Authorized User is a unit of measure by which the program can be licensed. An Authorized User is a unique person that is given access to the program. The program may be installed on any number of computers or servers and each Authorized User may have simultaneous access to any number of instances of the program at one time. Licensee must obtain separate, dedicated entitlements for each Authorized User accessing the program in any manner directly or indirectly (for example: via a multiplexing program, device, or application server) through any means. An entitlement for an Authorized User is unique to that Authorized User and may not be shared, nor may it be reassigned other than for the permanent transfer of the Authorized User entitlement to another person.

Install

Install is a unit of measure by which the program can be licensed. An Install is an installed copy or instance of the program on a physical or virtual disk made available to be executed on a computer. Licensee must obtain an entitlement for each Install of the program.

Product and licensing Web sites

A complete list of Tivoli products is available at

http://www.ibm.com/software/tivoli

Tivoli product licensing documents are available at

http://www.ibm.com/software/tivoli/products/licensing.html

Licensing examples

Licensing example for Tivoli Storage Manager FastBack Center V6.1

The customer has two Tivoli Storage Manager FastBack servers, each backing up three application servers, all of which are Microsoft Exchange servers that require item level recovery capability and need bare machine recovery. Since the customer will require Tivoli Storage Manager FastBack, Tivoli Storage Manager FastBack for Microsoft Exchange, and Tivoli Storage Manager FastBack for Bare Machine Recovery, and have servers that are four processor cores or less, they can order Tivoli Storage Manager FastBack Center, which bundles all three products and is licensed on a per server basis. Each Tivoli Storage Manager FastBack server and all application servers are 4-way. On one of the Tivoli Storage Manager FastBack servers, data is replicated to a Tivoli Storage Manager FastBack disaster recovery server at a disaster recovery site.

                                     Quantity of
                                     server
                                     entitlements
                                     required for
                     Quantity in     Tivoli Storage
                     customer        Manager
Systems managed      environment     FastBack Center
 
Tivoli Storage       2               1
Manager FastBack
servers (8-way)
 
Application server   3               3
4-way (2 logical
partitions)
 
Application server   3               3
4-way (2 logical
partitions, 1 of
which is managed
by Tivoli
applications)
 
Total Tivoli Storage                 7
Manager FastBack
Center requirements

Note: Tivoli Storage Manager Fastback Center servers, that are not protected servers, do not require server entitlements.

Additional notes:

  • Licensing for Tivoli Storage Manager FastBack is per processor core on protected servers.
  • A protected server is a server that backs up to, or sends data to, a Tivoli Storage Manager FastBack server. Protected servers also include any Tivoli Storage Manager Fastback server sending its data to another Tivoli Storage Manager Fastback server or a server that restores Tivoli Storage Manager FastBack protected data.
  • Licensing for Tivoli Storage Manager FastBack Center is per protected server. Tivoli Storage Manager FastBack Center can only be used on a server that contains eight or less processor cores. If you have a server with more than eight cores, you must acquire one or more of the following: IBM Tivoli Storage Manager FastBack, IBM Tivoli Storage Manager FastBack for Microsoft Exchange, IBM Tivoli Storage Manager FastBack for Bare Machine Recovery.
  • Any Tivoli Storage Manager FastBack component, that is backed up by Tivoli Storage Manager or Tivoli Storage Manager Extended Edition, will require separate entitlements for Tivoli Storage Manager or Tivoli Storage Manager Extended Edition.
  • Separate entitlements for Tivoli Storage Manager or Tivoli Storage Manager Extended Edition are not required if the Tivoli Storage Manager FastBack protected servers are restored directly from a Tivoli Storage Manager or Tivoli Storage Manager Extended Edition server and those Tivoli Storage Manager FastBack protected servers were backed up initially to a Tivoli Storage Manager FastBack server which was then backed up by Tivoli Storage Manager or Tivoli Storage Manager Extended Edition. In this situation, only the Tivoli Storage Manager FastBack server that was backed up by Tivoli Storage Manager or Tivoli Storage Manager Extended Edition would require Tivoli Storage Manager or Tivoli Storage Manager Extended Edition entitlements.
  • Tivoli Storage Manager FastBack for Microsoft Exchange is supported only for use with data backed up by Tivoli Storage Manager FastBack or Tivoli Storage Manager for Mail.
  • Tivoli Storage Manager FastBack is a prerequisite for Tivoli Storage Manager FastBack for Bare Machine Recovery.

Licensing example for IBM Tivoli CDP for Files starter edition

IBM Tivoli CDP for Files Starter Edition V3.1 is intended to offer continuous data protection to the single user laptop or PC. This product is licensed per client device.

The new customer wants to continuously protect five PCs or laptops individually, using Tivoli CDP for Files Starter Edition.

                            Quantity in     Total client
                            customer        entitlements
Systems managed             environment     required
 
Clients                     5               5
 
Total client entitlements                   5

Licensing example of IBM Tivoli Foundations Application Manager

IBM Tivoli Foundations Application Manager requires licensing of two parts, IBM Lotus Foundations Start for Tivoli Foundation Application Manager and IBM Tivoli Foundations Application Manager as described below:

  • IBM Lotus Foundations Start for Tivoli Foundations Application Manager

The IBM Tivoli Foundations Application Manager appliance runs on the Lotus Foundations Appliance Server and the Lotus Foundations Start for Tivoli. Foundations Application Manager license is required for the Lotus Foundations Appliance Server. Lotus Foundations Start for Tivoli Foundations Application Manager is licensed by server for the Lotus Foundations Appliance Server.

  • IBM Tivoli Foundations Application Manager

IBM Tivoli Foundations Application Manager is priced based on the customer's managed environment and licenses are need for each server being managed. The following customer network (referred to as the core environment) example is used to enable the reader to see where products tend to manage something less than the entire environment. The customer's overall core environment includes:

Distributed servers

20 uniprocessor cores
65 2-way servers
12 4-way servers
One 8-way server
One 12-way server with two virtual or logical partitions
One 14-way server
One 16-way Sun Ultra Server with two 8-way physical partitions (only one of which is managed by Tivoli applications)
One 24-way server

The customer wants to manage the applicable distributed server environment, which requires Processor Value Unit entitlements associated with the following number of processor cores:

Systems managed                   Quantity in customer     Processor cores
licensed                          environment              to be licensed
 
Uniprocessor core                 20                        20
2-way                             65                       130
4-way                             12                        48
8-way                              1                         8
12-way (2 logical partitions)      1                        12
14-way                             1                        14
16-way (2 physical partitions,     1                        16
one of which is managed by
Tivoli applications)
24-way                             1                        24
   Total processors to be licensed                         272

Limits:

  • Licensee may only use Tivoli Foundations Application Manager to monitor and collect data, from a maximum of 150 servers up to the level of licensee's entitlements (managed servers). Any virtual machines shall count toward the maximum number of managed servers.
  • Licensee may only install and use Tivoli Foundations Application Manager on the supported IBM Lotus Foundations Appliance Servers specified in the program documentation.
  • Licensee may only use the Tivoli Data Warehouse database component of Tivoli Foundations Application Manager with Tivoli Foundations Application Manager and any other Tivoli Foundation branded appliance software program or hardware. Licensee may not use the Tivoli Data Warehouse component with any other software program or hardware.

Licensing example for IBM Tivoli Foundations Service Manager

IBM Tivoli Foundations Application Service Manager requires licensing of two parts, IBM Lotus Foundations Start for Tivoli Foundation Services Manager and IBM Tivoli Foundations Service Manager as described below:

  • Lotus Foundations Start for Tivoli Foundations Service Manager

The IBM Tivoli Foundations Service Manager appliance runs on the Lotus Foundations Appliance Server and the Lotus Foundations Start for Tivoli Foundations Service Manager license is required for the Lotus Foundations Appliance Server. Lotus Foundations Start for Tivoli Foundations Service Manager license by server for the Lotus Foundations Appliance Server.

  • IBM Tivoli Foundations Service Manager

IBM Tivoli Foundations Service Manager is licensed per authorized user and per install. If a customer has five authorized users for one IBM Tivoli Foundations Service Manager appliance, the following licensing scheme applies:

                                              Quantity in      License
                                              customer         entitlements
Orderable component                           environment      required
 
IBM Tivoli Foundations Service Manager        5                5
   - Authorized User
 
IBM Tivoli Foundations Service Manager        1                1
   - Install

Limits:

  • For Tivoli Foundations Service Manager, licensee can buy maximum of 20 authorized user licenses only.
  • Licensee may only install and use Tivoli Foundations Service Manager on the supported IBM Lotus Foundations Appliance Servers specified in the program documentation.
  • Lotus Foundation Start Server license to be used only for Tivoli Foundations Service Manager.

 
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Ordering information
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New licensees

Orders for new licenses will be accepted now.

Electronic download ability begins on the planned availability date.

Basic license

To order the programs described in this announcement, specify the type model number, order type description, supply feature, and quantity of desired licenses for the appropriate one-time charge (OTC) features listed in the tables below. After receipt of your order, you will be requested to register through Passport Advantage Express to allow for entitlement for support and notification of upgrades. Upon registration completion you will be provided with a Web site for the electronic download. The one-time charge for the product includes the license and one year or three years of Software Subscription and Support.

Single entity offering (SEO) numbers in the table below can be ordered through ibm.com®. The SEO numbers in the table below are equivalent to the type model number, description, supply feature, and OTC billing feature numbers as designated in the table. After receipt of your order, you will be requested to register through Passport Advantage Express to allow for entitlement for support and notification of upgrades. Upon registration completion, you will be provided with a Web site for the electronic download. The one-time charge for the product includes the license and one year or three years of Software Subscription and Support.

                                       Supply    OTC
Program number and product             feature   feature  SEO part
description                            number    number   number
 
5641-A11 IBM Tivoli Storage Manager    5809      0144     68Y9082
 FastBack Center V6, per Server with
 1 Year S&S
 
5641-A11 IBM Tivoli Storage Manager    5809      0145     68Y9084
 FastBack Center V6, per 250 Servers
 with 1 Year S&S
 
5641-FSF IBM Tivoli Continuous Data    5809      0116     49Y9356
 Protection for Files Starter
 Edition V3, per Client Device with
 1 Year S&S
 
5641-FSF IBM Tivoli Continuous Data    5809      0117     49Y9357
 Protection for Files Starter
 Edition V3, per 250 Client Devices
 with 1 Year S&S
 
5641-TFA IBM Tivoli Foundations        5809      0120     49Y9465
 Application Manager V1, per 10
 Processor Value Unit with 1 Year
 S&S
 
5641-LFA IBM Lotus Foundations Start   5809      0119     49Y9467
 for Tivoli Foundations Application
 Manager V1, Server License with
 1 Year S&S
 
5641-TFS IBM Tivoli Foundations        5809      0121     49Y9469
 Service Manager V1, per Install
 with 1 Year S&S
 
5641-TFS IBM Tivoli Foundations        5809      0122     49Y9471
 Service Manager V1, Per Authorized
 User with 1 Year S&S
 
5641-LFS IBM Lotus Foundations         5809      0118     49Y9473
 Start for Tivoli Foundations
 Service Manager V1, Server License
 with 1 Year S&S

Customization options

Select the appropriate feature numbers to customize your order with delivery options desired. These features can be specified on the initial or MES orders.

Expedite shipments
 
Feature      Description
          
3445         Expedite

Expedite shipments will be processed to receive 72-hour delivery from the time IBM Software Delivery and Fulfillment (SDF) receives the order.


 
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Terms and conditions
Bottom rule

The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with IBM are contained in the applicable contract documents such as the IBM International Program License Agreement, IBM International Passport Advantage Agreement, and the International Passport Advantage Express Agreement.

Licensing

IBM International Program License Agreement including the License Information document and PoE govern your use of the program. PoEs are required for all authorized use.

This software license includes Software Subscription and Support (also referred to as Software Maintenance).

Agreement for Acquisition of Software Maintenance

These programs are licensed under the IBM Program License Agreement (IPLA). IBM includes one year Software Subscription and Support (also referred to as Software Maintenance) with the initial license acquisition of each program acquired.

License Information form number

The programs License Information will be available for review on the IBM Software License Agreement Web site

http://www.ibm.com/software/sla/sladb.nsf
Limited warranty applies

Yes

Limited warranty

IBM warrants that when the program is used in the specified operating environment, it will conform to its specifications. The warranty applies only to the unmodified portion of the program. IBM does not warrant uninterrupted or error-free operation of the program or that IBM will correct all program defects. You are responsible for the results obtained from the use of the program.

IBM provides you with access to IBM databases containing information on known program defects, defect corrections, restrictions, and bypasses at no additional charge. For further information, consult the IBM Software Support Handbook found at

http://www.ibm.com/support/handbook

IBM will maintain this information for at least one year after the original licensee acquires the program (warranty period).

Program technical support

Technical support of a program product will be available for a minimum of three years from the general availability date, as long as your Software Subscription and Support (also referred to as Software Maintenance) is in effect. This technical support allows you to obtain assistance (via telephone or electronic means) from IBM for product-specific, task-oriented questions regarding the installation and operation of the program product. Software Subscription and Support (Software Maintenance) also provides you with access to updates, releases, and versions of the program. You will be notified, via announcement letter, of discontinuance of support with 12 months notice. If you require additional technical support from IBM, including an extension of support beyond the discontinuance date, contact your IBM representative or IBM Business Partner. This extension may be available for a fee.

Authorization for use on home/portable computer

You may not copy and use this program on another computer without paying additional license fees.

Other terms
Volume orders (IVO)

No

IBM International Passport Advantage Agreement
Passport Advantage applies

Yes, and through the Passport Advantage Web site at

http://www.ibm.com/software/passportadvantage
Usage restriction

Yes. Usage is limited to the quantity of client devices, servers, processor value units, installs, and authorized users licensed.

For additional information, refer to the License Information document that is available on the IBM Software License Agreement Web site

http://www.ibm.com/software/sla/sladb.nsf
Software Subscription and Support (Software Maintenance) applies

Yes. IBM includes one year of Software Subscription and Support (also referred to as Software Maintenance) with each program license acquired. The initial period of Software Subscription and Support (Software Maintenance) can be extended by the purchase of a renewal option, if available.

While your Software Subscription and Support (Software Maintenance) is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions, and code-related questions. IBM provides assistance via telephone and, if available, electronic access, only to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, every day of the year. For additional details, consult your IBM Software Support Handbook at

http://www.ibm.com/support/handbook

Software Subscription and Support (Software Maintenance) does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under this agreement.

System i Software Maintenance applies

No

Variable charges apply

No

Educational allowance available

Yes. A 15% education allowance applies to qualified education institution customers.


 
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IBM Electronic Services
Bottom rule

IBM has transformed its delivery of hardware and software support services to help you achieve higher system availability. Electronic Services is a Web-enabled solution that offers an exclusive, no-additional-charge enhancement to the service and support available for IBM servers. These services are designed to provide the opportunity for greater system availability with faster problem resolution and preemptive monitoring. Electronic Services comprises two separate, but complementary, elements: Electronic Services news page and Electronic Services Agent.

The Electronic Services news page is a single Internet entry point that replaces the multiple entry points traditionally used to access IBM Internet services and support. The news page enables you to gain easier access to IBM resources for assistance in resolving technical problems.

The Electronic Service Agent™ is no-additional-charge software that resides on your server. It monitors events and transmits system inventory information to IBM on a periodic, client-defined timetable. The Electronic Service Agent automatically reports hardware problems to IBM. Early knowledge about potential problems enables IBM to deliver proactive service that may result in higher system availability and performance. In addition, information collected through the Service Agent is made available to IBM service support representatives when they help answer your questions or diagnose problems. Installation and use of IBM Electronic Service Agent for problem reporting enables IBM to provide better support and service for your IBM server.

To learn how Electronic Services can work for you, visit

http://www.ibm.com/support/electronic

 
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Prices
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For current prices, contact IBM at 888-Shop-IBM (746-7426) or visit

http://www-03.ibm.com/systems/x/

To order the programs described in this announcement, specify the type model number, order type description, and quantity of desired licenses for the appropriate one-time charge (OTC) listed in the tables below or using the Single Entity Offering (SEO) number, specify the SEO number and quantity of desired licenses for the appropriate one-time charge (OTC) listed in the tables below.

                                            OTC
                                            billing
Program number and                          feature  SEO
feature description                         number   number  
 
5641-A11 IBM Tivoli Storage Manager         0144     68Y9082 
 FastBack Center V6, per Server with
 1 Year S&S
 
5641-A11 IBM Tivoli Storage Manager         0145     68Y9084 
 FastBack Center V6, per 250 Servers
 with 1 Year S&S
 
5641-FSF IBM Tivoli Continuous Data         0116     49Y9356 
 Protection for Files Starter
 Edition V3, per Client Device with
 1 Year S&S
 
5641-FSF IBM Tivoli Continuous Data         0117     49Y9357 
 Protection for Files Starter
 Edition V3, per 250 Client Devices
 with 1 Year S&S
 
5641-TFA IBM Tivoli Foundations             0120     49Y9465 
 Application Manager V1, per 10
 Processor Value Unit with 1 Year
 S&S
 
5641-LFA IBM Lotus Foundations Start        0119     49Y9467 
 for Tivoli Foundations Application
 Manager V1, Server License with
 1 Year S&S
 
5641-TFS IBM Tivoli Foundations             0121     49Y9469 
 Service Manager V1, per Install
 with 1 Year S&S
 
5641-TFS IBM Tivoli Foundations             0122     49Y9471 
 Service Manager V1, Per Authorized
 User with 1 Year S&S
 
5641-LFS IBM Lotus Foundations              0118     49Y9473 
 Start for Tivoli Foundations
 Service Manager V1, Server License
 with 1 Year S&S

 
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Order now
Bottom rule

To order, contact your IBM Business Partner.

To identify your local IBM Business Partner call 800-IBM-4YOU (426-4968). For more information, contact the Americas Call Centers.

Phone:     800-IBM-CALL (426-2255)
Fax:       800-2IBM-FAX (242-6329)
 
 
For IBM Business Partner: pwswna@us.ibm.com
 
Mail:      IBM Teleweb Customer Support
           ibm.com Sales Execution Center, Americas North
           3500 Steeles Ave. East, Tower 3/4
           Markham, Ontario
           Canada  L3R 2Z1
 
Reference: SE001
 

The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.

Note: Shipments will begin after the planned availability date.

Trademarks

Foundations, Lotus Foundations and Electronic Service Agent are trademarks of IBM Corporation in the United States, other countries, or both.

IBM, System x, Tivoli, BladeCenter, IntelliStation, DB2, Lotus, Domino, PartnerWorld, Passport Advantage, Express, System p, Scalable POWERparallel Systems, System z and ibm.com are registered trademarks of IBM Corporation in the United States, other countries, or both.

Microsoft and Windows are registered trademarks of Microsoft Corporation in the United States, other countries, or both.

Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both.

IT Infrastructure Library is a registered trademark of the Central Computer and Telecommunications Agency, which is now part of the Office of Government Commerce.

ITIL is a registered trademark, and a registered community trademark of the Office of Government Commerce, and is registered in the U.S. Patent and Trademark Office.

Java and all Java-based trademarks are trademarks of Sun Microsystems, Inc. in the United States, other countries, or both.

Intel, Xeon, Pentium and Itanium are registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries.

UNIX is a registered trademark of The Open Group in the United States and other countries.

Other company, product, and service names may be trademarks or service marks of others.

Terms of use

IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Additional terms of use are located at:

http://www.ibm.com/legal/us/en/

For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page

http://www.ibm.com/planetwide/us/