IBM Tivoli Storage FlashCopy Manager V2.2 available for ordering in IBM System x ordering systemsIBM United States Software Announcement 210-162
June 15, 2010
|Table of contents|
|At a glance|
Highlights of IBM® Tivoli® Storage FlashCopy® Manager V2.2 include:
- Support for IBM DB2® and Oracle databases (with or without SAP environments) on Solaris SPARC and Linux® x64 platforms
- Support for Microsoft® Exchange 2010
- Support for Microsoft SQL Server 2008 Release 2
- Support for custom business-critical applications on IBM AIX®, Solaris SPARC, and Linux x64 platforms
- Transparent integration with IBM System Storage® SAN Volume Controller space efficient FlashCopy target volumes
- New database cloning support for UNIX® clients
For ordering, contact your IBM representative, an IBM Business Partner, or IBM Americas Call Centers at 800-IBM-CALL (Reference: YE001).
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IBM Tivoli Storage FlashCopy Manager V2.2 is now available for ordering in the IBM System x® ordering systems. This offering is a new release of a product that had previously been announced for ordering in IBM System x ordering systems. The ordering information for the new release remains the same as the ordering information for the previous release.
This offering can be configured with or without System x servers, BladeCenter® blades, and IntelliStation® workstations, with their respective operating systems.
IBM Tivoli Storage FlashCopy Manager V2.2 is designed to deliver high levels of data protection for business-critical databases via integrated application snapshot backup and restore capabilities. The databases supported by Tivoli Storage FlashCopy Manager V2.2 are IBM DB2, Oracle, Microsoft Exchange, and Microsoft SQL Server. In addition, IBM DB2 and Oracle databases are supported for use either with or without SAP environments. This capability is achieved through the utilization of advanced IBM storage hardware snapshot technology to help create a high performance, low impact application data protection solution. It is easy to install, configure, and deploy, and seamlessly integrates with IBM System Storage DS8000, IBM System Storage SAN Volume Controller, and IBM XIV® Storage System products. For Microsoft Windows® environments, Tivoli Storage FlashCopy Manager V2.2 also supports other Microsoft Volume Shadow Copy Services (VSS)-capable hardware such as IBM System Storage DS3000, DS4000, and DS5000.
Tivoli Storage FlashCopy Manager V2.2 offers enhanced support for business-critical applications by helping users to fully utilize various hardware capabilities with simplified management. New in V2.2:
- Supports Microsoft Exchange 2010
- Supports Microsoft SQL Server 2008 Release 2
- Extends support for IBM DB2 and Oracle databases (with or without SAP environments) to new platforms (Solaris SPARC and Linux x64)
- Integrates with other critical business applications by providing customization paths that users can utilize for IBM AIX, Linux, and Solaris SPARC
- Provides new database cloning support for UNIX clients to help users perform tasks that are not directly tied to backup and recovery procedures such as quality assurance, education, and data mining
Optional integration with IBM Tivoli Storage Manager can help you leverage a broad range of advanced data protection and data reduction capabilities such as data deduplication, progressive incremental backup, hierarchical storage management, and centrally managed policy-based administration.
Eligible software products, offered and selected during the configuration process with each hardware system, are enabled for electronic download for the system unit for which the product was ordered. Optionally, software and license-only configurations can be created for these products based on existing supported hardware system units in your business environment. Offerings included in this announcement are available exclusively via electronic download.
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Refer to the Hardware and software requirements section.
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|Planned availability date|
June 18, 2010
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In today's business world, where application servers are operational 24 hours a day, the data on these servers should be protected. With the rapid increase in the amount of data on these servers, their critical business needs, and the shrinking backup windows, traditional backup and restore methods may be reaching their limits in meeting these challenging requirements. Snapshot operations can help minimize the impact caused by backups and provide near-instant restore capabilities. Since a snapshot operation typically takes much less time than the time for a tape backup, the window during which the data is being backed up can be reduced. This helps increase the flexibility of backup scheduling and administration and facilitates more frequent backups, which can reduce the time spent for forward recovery through transaction logs after a restore.
In addition, application data availability can be significantly improved due to the possible reduction of the load on the production servers. The snapshots can be retained as backups on local disk and, with optional integration with IBM Tivoli Storage Manager, sent to Tivoli Storage Manager server storage pools.
Tivoli Storage FlashCopy Manager V2.2 utilizes storage snapshot capabilities to provide high speed, low impact application data backup and restore functionality for the application and storage environments. Automated policy-based management of multiple snapshot backup versions, together with a simple and guided installation and configuration process, provides an easy to use and quick to deploy data protection solution that can help meet the most stringent database recovery time requirements.
Tivoli Storage FlashCopy Manager V2.2 supports clustered application environments (Microsoft Cluster Server and Veritas Cluster Server) on Microsoft Windows and high availability cluster multi-processing (HACMP) on IBM AIX.
Online, near-instant snapshot backup and restore of critical business application data
Protection of IBM DB2, Oracle, and SAP applications with underlying DB2 or Oracle databases extended to additional platforms
Tivoli Storage FlashCopy Manager V2.2 extends its support for business-critical database applications. In addition to continued support for the IBM AIX platform, Tivoli Storage FlashCopy Manager V2.2 now provides protection for IBM DB2 and Oracle systems (either with or without SAP environments) when they are running on Solaris SPARC and Linux x64 platforms.
Microsoft Exchange protection
Tivoli Storage FlashCopy Manager V2.2 extends Microsoft Exchange protection, available in V2.1, to Microsoft Exchange 2010:
- Snapshot restore of Microsoft Exchange storage groups or database
- File copy restore of a storage group or database from a mounted snapshot image
- Restore into a recovery storage group or database, alternate storage group or database, or relocated storage group or database
- File copy restore of transaction logs from incremental or differential backups
Note: The storage group construct does not exist in Microsoft Exchange 2010. It is replaced by a database. Tivoli Storage FlashCopy Manager storage group operations for earlier Microsoft Exchange releases are replaced by database level operations for Microsoft Exchange 2010.
Microsoft Exchange individual mailbox restore from a snapshot backup
Tivoli Storage FlashCopy Manager V2.2 enables individual mailbox and mail item restores of Microsoft Exchange 2007 and 2010 servers from a snapshot backup. Specifically, the following granular Microsoft Exchange restore capabilities are provided:
- Support for a single user mailbox or multiple user mailboxes
- The ability to restore based on user name, and date and time specification
- Recovery of the following mailbox items:
- Inbox, deleted items, and drafts
- Outbox, sent items, journal, and calendar
- Contacts, notes, tasks, and user folders
- The ability to limit the scope of items to be restored based on filters such as sender name, subject texts, attachment name, folder name, message delivery date and time range, message body, and all content (searches subject text, message body, and attachment names)
- Recovery to the production Microsoft Exchange server into the original mailbox or an alternate mailbox and folder
- Recovery into a .PST file
Custom business-critical applications
Tivoli Storage FlashCopy Manager V2.2 broadens its application support by providing the capability to back up and restore almost any application. Tivoli Storage FlashCopy Manager V2.2 users can define custom scripts that allow a snapshot of any application on UNIX. This includes pre-snapshot (quiescing logic) and post-snapshot scripts.
Enhanced integration with IBM System Storage SAN Volume Controller
Tivoli Storage FlashCopy Manager V2.2 improves its integration with IBM System Storage SAN Volume Controller to include items such as:
- Detecting snapshot deletions done outside of Tivoli Storage FlashCopy Manager
- Enabling near-instant restore when there are multiple backup generations on space efficient target volumes for Microsoft Windows
New cloning support for UNIX
Tivoli Storage FlashCopy Manager V2.2 provides new capabilities for cloning databases in the UNIX environment. The process of creating a database clone is not considered to be a part of the backup processing and will not be tracked as a backup version through Tivoli Storage FlashCopy Manager. This clone can be attached to a secondary host and used for purposes other than backup and recovery such as quality assurance, education, and data mining. Optionally, the user can provide a customized script for postprocessing of the database to prepare it for its intended use. These capabilities are supported for:
- IBM DB2 - single- and multi-partitioned
- Oracle - only in non-automatic storage management (ASM) environments
- Underlying DB2 and Oracle DBs contained in SAP applications (single- and multi-partitioned IBM DB2)
Accessibility by people with disabilities
A U.S. Section 508 Voluntary Product Accessibility Template (VPAT) containing details on accessibility compliance can be requested at
The products in this announcement are capable, when used in accordance with associated IBM documentation, of satisfying the applicable requirements of Section 508 of the Rehabilitation Act, provided that any assistive technology used with the product properly interoperates with it.
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Tivoli Storage FlashCopy Manager V2.2 is part of the IBM Tivoli Storage product family. It complements other offerings, such as IBM Tivoli Storage Manager FastBack. Depending on your infrastructure and application protection environment, Tivoli Storage FlashCopy Manager or Tivoli Storage Manager FastBack may be the preferred solution.
The following are suggested guidelines for different environments.
Use Tivoli Storage FlashCopy Manager when:
- Application data snapshot capability is required for the IBM AIX, Solaris SPARC, and Linux x64 platforms.
- You have IBM System Storage with IBM FlashCopy and want to help protect Microsoft Exchange data and Microsoft SQL data on the Microsoft Windows platform with hardware-based snapshots.
- You have IBM System Storage with IBM FlashCopy and require the capability to have near-instant data restore from a local snapshot. Tivoli Storage FlashCopy Manager is a logical add-on to IBM FlashCopy because it exploits the hardware FlashCopy capability to help protect the applications.
Use Tivoli Storage Manager FastBack when:
- You have very stringent recovery point objectives (RPOs) to achieve that require block-level continuous data protection (CDP) capabilities.
- You require the ability to access data immediately while restores are done in the background (for example, Tivoli Storage Manager FastBack instant restore).
- You need to help protect any Windows-based application.
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Program number VR Program name 5641-A06 2.2 IBM Tivoli Storage FlashCopy Manager
Product identification number
Program PID number 5641-A06
Business Partner information
If you are a Direct Reseller - System Reseller acquiring products from IBM, you may link directly to Business Partner information for this announcement. A PartnerWorld® ID and password are required (use IBM ID).
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To allow for ease of order submission, the offerings in this announcement can be configured in conjunction with eligible System x hardware, software, and license-only configurations that can be created for this product based on existing supported System x hardware system units in a given business environment.
Orders placed for the eligible offerings in this announcement will be routed and fulfilled through Passport Advantage® Express®. Invoicing for the initial license orders will occur through the System x order management systems. Subscription and Support renewals will be managed through Passport Advantage.
Passport Advantage allows you to have a common anniversary date for Software Subscription and Support renewals. The anniversary date, established at the order ship date for the initial product acquisition, will remain unchanged while your Passport Advantage Agreement remains in effect. New software purchases initially include 12 full months of Subscription and Support coverage. Subscription and Support in the second year (the first year of renewal) can be prorated to be coterminous with your common anniversary date but managed and invoiced through Passport Advantage. Thereafter, all Software Subscription and Support will renew at the common anniversary date and include 12 full months of Subscription and Support.
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Comprehensive education for IBM Tivoli products is offered through Worldwide Tivoli Education Delivery Services. A wide range of training options are available, including classes led by instructors, learning on demand, on-site training, and blended learning solutions.
For additional information, visit
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Product information is available via the Offering Information Web site
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The publications listed below will be available in English and can be downloaded from the following Web sites on the planned availability date.
IBM Tivoli Storage Manager V6.2 information center
IBM Publications Center
Title Order number IBM Tivoli Storage FlashCopy Manager V2.2 Quick GI11-8976 Start Guide IBM Tivoli Storage FlashCopy Manager V2.2 for UNIX SC27-2503 and Linux Installation and User's Guide IBM Tivoli Storage FlashCopy Manager V2.2 for SC27-2504 Windows Installation and User's Guide IBM Tivoli Storage FlashCopy Manager V2.2 Messages SC27-2505
Translated copies in selected languages will be available for download from both of the above Web sites within 60 days of the planned availability date.
The publications listed below will be available in English and can be downloaded from the following IBM Publications Center Web site on the planned availability date.
Title Order number IBM Tivoli Storage Manager for Databases: Data SC32-9059 Protection for Microsoft SQL Server Installation and User's Guide V5.5.4 IBM Tivoli Storage Manager for Mail: Data Protection SC23-9796 for Microsoft Exchange Server Installation and User's Guide V6.1.2
Translated copies in selected languages will be available for download within 60 days of the planned availability date.
The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided. Payment options for orders are via credit card (in the U.S.) or customer number for 20 countries. A large number of publications are available online in various file formats, and they can all be downloaded by all countries, free of charge.
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Specified operating environment
Hardware and software requirements
Hardware and software requirements for Tivoli Storage FlashCopy Manager V2.2 are available at the following Web site
The program's specifications and specified operating environment information may be found in documentation accompanying the program, if available, such as a readme file, or other information published by IBM, such as an announcement letter. Documentation and other program content may be supplied only in the English language.
Software Subscription and Support
Software Subscription and Support (also referred to as Software Maintenance) is included with licenses purchased. Registration and entitlement are managed through Passport Advantage and Passport Advantage Express. Product upgrades and technical support are provided by the Software Subscription and Support (Software Maintenance) offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software, and technical support provides voice and electronic access to IBM support organizations, worldwide.
IBM includes one year of Software Subscription and Support (also referred to as Software Maintenance) with each program license acquired. The initial period of Software Subscription and Support (Software Maintenance) can be extended by the purchase of a renewal option, if available.
For software products in this announcement, physical media and hardcopy documentation are not included in the deliverable package. The software code is delivered only via electronic download.
After receipt of an order, the Business Partner or end-user customer will be required to register and accept Passport Advantage or Passport Advantage Express terms and conditions. Upon registration, the end-user customer will be provided with a Web site for the electronic download. The product includes the license and one year of Software Subscription and Support.
Your Proof of Entitlement for this program is a copy of a paid sales receipt, purchase order, invoice, or other sales record from IBM or its authorized reseller from whom you acquired the program, provided that it states the license charge unit (the characteristics of intended use of the program; for example, number of processors, number of users) and quantity acquired. This program, when downloaded from a Web site, contains the applicable IBM license agreement and License Information, if appropriate, which will be presented for acceptance at the time of installation of the program. For future reference, the license and License Information will be stored in a directory such as LICENSE.TXT.
Security, auditability, and control
Tivoli Storage FlashCopy Manager V2.2 uses the security and auditability features of the operating system software. The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.
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IBM Software Services has the breadth, depth, and reach to manage your services needs. You can leverage the deep technical skills of our lab-based Software Services team and the business consulting, project management, and infrastructure expertise of our IBM Global Services team. Also, we extend our IBM Software Services reach through IBM Business Partners to provide an extensive portfolio of capabilities. Together, we provide the global reach, intellectual capital, industry insight, and technology leadership to support a wide range of critical business needs.
To learn more about IBM Software Services or to contact a Software Services sales specialist, visit
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|Licensing metric definition pricing example|
Licensing metric definition
Tiered terabytes (1-12), (13-32), (33-64), (65-100), (101-250), (251+)
Terabyte (1-12), terabyte (13-32), terabyte (33-64), terabyte (65-100), terabyte (101-250), and terabyte (251+) are units of measure by which the program can be licensed. Proofs of Entitlement are based on the number of terabytes available to the program. A terabyte is 2 to the 40th power bytes. Licensee must obtain sufficient entitlements required for licensee's environment. The entitlements are specific to the program and may not be exchanged, interchanged, or aggregated with entitlements of another program.
Instead of the entitlements required for the program directly, licensee must obtain terabyte entitlements for this program sufficient to cover the storage managed by the program. The storage managed is the total allocated size of all volumes managed by the program.
The following example is provided to illustrate your licensing requirements.
Tivoli Storage FlashCopy Manager V2.2
Tivoli Storage FlashCopy Manager performs snapshots at the storage volume level. Entitlement for Tivoli Storage FlashCopy Manager is on a per terabyte (TB) basis. The storage capacity that requires entitlement is the total allocated size of all volumes managed by Tivoli Storage FlashCopy Manager.
The customer wants to have application data snapshot capability on a 100 TB pool of storage capacity on their Oracle database. Tivoli Storage FlashCopy Manager entitlements are required on the total data on all volumes managed by Tivoli Storage FlashCopy Manager. Therefore, the customer will require the following entitlements for Tivoli Storage FlashCopy Manager.
TB tiers Number of TB entitlements required 1-12 12 13-32 20 33-64 32 65-100 36 101-250 0 251 + 0 Total entitlements required 100
Notes for Scenario 1
In environments where an application replicates production data to create a replica copy, Tivoli Storage FlashCopy Manager entitlement is required only on the capacity of the total allocated size of all volumes managed by Tivoli Storage FlashCopy Manager for the source volumes of the production application data.
When Tivoli Storage Flash Copy Manager is used in an IBM Tivoli Storage Manager environment and it sends data to an IBM Tivoli Storage Manager server to be managed, you are required to have entitlement for IBM Tivoli Storage Manager or IBM Tivoli Storage Manager Extended Edition for the application server for which Tivoli Storage FlashCopy Manager manages data. In addition, you are required to have entitlement for the appropriate Tivoli Storage Manager application agent. (The agent for Microsoft SQL and Oracle is IBM Tivoli Storage Manager for Databases, the agent for Microsoft Exchange is IBM Tivoli Storage Manager for Mail, and the agent for underlying DB2 or Oracle databases for SAP applications is IBM Tivoli Storage Manager for Enterprise Resource Planning.) The Tivoli Storage Manager agent for IBM DB2 is included with DB2, so an additional Tivoli Storage Manager application agent entitlement is not required in that case.
If the customer in Scenario 1 sends that 100 TB of Oracle database data to a Tivoli Storage Manager server to be backed up, then the customer will need to entitle the server that is running the Oracle database for IBM Tivoli Storage Manager for Databases, which also requires entitlement for Tivoli Storage Manager or Tivoli Storage Manager Extended Edition. The Tivoli Storage Manager server needs to be entitled with either Tivoli Storage Manager or Tivoli Storage Manager Extended Edition.
For Scenario 2, the following entitlements are required in addition to the requirements from Scenario 1. In this example, the Oracle database server and the Tivoli Storage Manager server are both dual quad core servers, with a total of eight processor cores on each server.
Tivoli Storage Manager environment Processor core entitlements required Tivoli Storage Manager for Databases 8 Tivoli Storage Manager or Tivoli 16 Storage Manager Extended Edition Total processor core entitlements 24 required
Changes to Tivoli Storage Manager and Tivoli Storage Manager Extended Edition licensing
When Tivoli Storage Manager or Tivoli Storage Manager Extended Edition are used in conjunction with Tivoli Storage FlashCopy Manager, the following licensing requirement changes apply for Tivoli Storage Manager and Tivoli Storage Manager Extended Edition. For the purpose of offloaded proxy backup of Tivoli Storage FlashCopy Manager managed data to Tivoli Storage Manager or Tivoli Storage Manager Extended Edition, you are entitled to install on a secondary machine at no additional charge:
- A second copy of Tivoli Storage FlashCopy Manager.
- A second copy of Tivoli Storage Manager or Tivoli Storage Manager Extended Edition.
- A second copy of the Tivoli Storage Manager application agent. (The agent for Microsoft SQL and Oracle is Tivoli Storage Manager for Databases, the agent for Microsoft Exchange is IBM Tivoli Storage Manager for Mail, and the agent for underlying DB2 or Oracle databases for SAP applications is IBM Tivoli Storage Manager for Enterprise Resource Planning.) The secondary machine is intended for offloaded data backup to Tivoli Storage Manager or Tivoli Storage Manager Extended Edition.
Refer to the Tivoli Storage FlashCopy Manager License Information document for applicable terms.
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Current licensees, with support in effect, will receive instructions on how to order this update.
Orders for new licenses will be accepted now.
Electronic download ability will begin on the planned availability date.
Orders for new licenses will be accepted now.
Electronic download ability begins on the planned availability date.
To order the programs described in this announcement, specify the type model number, order type description, supply feature, and quantity of desired licenses for the appropriate one-time charge (OTC) features listed in the tables below. After receipt of your order, you will be requested to register through Passport Advantage Express to allow for entitlement for support and notification of upgrades. Upon registration completion you will be provided with a Web site for the electronic download. The one-time charge for the product includes the license and one year of Software Subscription and Support.
Single entity offering (SEO) numbers in the table below can be ordered through ibm.com®. The SEO numbers in the table below are equivalent to the type model number, description, supply feature, and OTC billing feature numbers as designated in the table. After receipt of your order, you will be requested to register through Passport Advantage Express to allow for entitlement for support and notification of upgrades. Upon registration completion, you will be provided with a Web site for the electronic download. The one-time charge for the product includes the license and one year of Software Subscription and Support.
Note: All program numbers, feature numbers, and SEO numbers have been previously announced and priced against the previous release of this product.
Program number and feature feature SEO feature description number number number All program, feature, and SEO numbers have been previously announced and priced.
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|Terms and conditions|
The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with IBM are contained in the applicable contract documents such as the IBM International Program License Agreement, IBM International Passport Advantage Agreement, and the International Passport Advantage Express Agreement.
IBM International Program License Agreement including the License Information document and Proof of Entitlement (PoE) govern your use of the program. PoEs are required for all authorized use.
This software license includes Software Subscription and Support (also referred to as Software Maintenance).
Agreement for Acquisition of Software Maintenance
These programs are licensed under the IBM Program License Agreement (IPLA). IBM includes one year Software Subscription and Support (also referred to as Software Maintenance) with the initial license acquisition of each program acquired.
License Information form number
The program's License Information files will be available for review on the IBM Software License Agreement Web site
Limited warranty applies
IBM warrants that when the program is used in the specified operating environment, it will conform to its specifications. The warranty applies only to the unmodified portion of the program. IBM does not warrant uninterrupted or error-free operation of the program or that IBM will correct all program defects. You are responsible for the results obtained from the use of the program.
IBM provides you with access to IBM databases containing information on known program defects, defect corrections, restrictions, and bypasses at no additional charge. For further information, consult the IBM Software Support Handbook found at
IBM will maintain this information for at least one year after the original licensee acquires the program (warranty period).
Program technical support
Technical support of a program product will be available for a minimum of five years from the planned availability date, as long as your Software Subscription and Support (also referred to as Software Maintenance) is in effect. This technical support allows you to obtain assistance (via telephone or electronic means) from IBM for product-specific, task-oriented questions regarding the installation and operation of the program product. Software Subscription and Support (Software Maintenance) also provides you with access to updates, releases, and versions of the program. You will be notified, via announcement letter, of discontinuance of support with 12 months' notice. If you require additional technical support from IBM, including an extension of support beyond the discontinuance date, contact your IBM representative or IBM Business Partner. This extension may be available for a fee.
Authorization for use on home/portable computer
You may not copy and use this program on another computer without paying additional license fees.
Volume orders (IVO)
Passport Advantage applies
Yes, and through the Passport Advantage Web site at
Yes. Usage is limited to the quantity of Processor Value Units, client devices, and terabytes licensed.
For additional information, refer to the License Information document that is available on the IBM Software License Agreement Web site
Software Subscription and Support (Software Maintenance) applies
Yes. The offerings in this announcement include one year of Software Subscription and Support (Software Maintenance) in the price of the license.
System i Software Maintenance applies
Variable charges apply
Educational allowance available
Yes. A 15% education allowance applies to qualified education institution customers.
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|IBM Electronic Services|
IBM has transformed its delivery of hardware and software support services to help you achieve higher system availability. Electronic Services is a Web-enabled solution that offers an exclusive, no-additional-charge enhancement to the service and support available for IBM servers. These services are designed to provide the opportunity for greater system availability with faster problem resolution and preemptive monitoring. Electronic Services comprises two separate, but complementary, elements: Electronic Services news page and Electronic Services Agent.
The Electronic Services news page is a single Internet entry point that replaces the multiple entry points traditionally used to access IBM Internet services and support. The news page enables you to gain easier access to IBM resources for assistance in resolving technical problems.
The Electronic Service Agent is no-additional-charge software that resides on your server. It monitors events and transmits system inventory information to IBM on a periodic, client-defined timetable. The Electronic Service Agent automatically reports hardware problems to IBM. Early knowledge about potential problems enables IBM to deliver proactive service that may result in higher system availability and performance. In addition, information collected through the Service Agent is made available to IBM service support representatives when they help answer your questions or diagnose problems. Installation and use of IBM Electronic Service Agent for problem reporting enables IBM to provide better support and service for your IBM server.
To learn how Electronic Services can work for you, visit
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All program numbers, feature numbers, and SEO numbers have been previously announced and priced against the previous release of this product.
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To order, contact the Americas Call Centers or your local IBM representative, or your IBM Business Partner.
To identify your local IBM representative or IBM Business Partner, call 800-IBM-4YOU (426-4968).
Phone: 800-IBM-CALL (426-2255) Fax: 800-2IBM-FAX (242-6329) Internet: email@example.com Mail: IBM Teleweb Customer Support ibm.com Sales Execution Center, Americas North 3500 Steeles Ave. East, Tower 3/4 Markham, Ontario Canada L3R 2Z1
The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.
Note: Shipments will begin after the planned availability date.
DS8000, DS4000, HACMP and Electronic Service Agent are trademarks of IBM Corporation in the United States, other countries, or both.
IBM, Tivoli, FlashCopy, DB2, AIX, System Storage, System x, BladeCenter, IntelliStation, XIV, PartnerWorld, Passport Advantage, Express and ibm.com are registered trademarks of IBM Corporation in the United States, other countries, or both.
Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both.
Microsoft and Windows are registered trademarks of Microsoft Corporation in the United States, other countries, or both.
UNIX is a registered trademark of The Open Group in the United States and other countries.
Other company, product, and service names may be trademarks or service marks of others.
For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page