IBM Tivoli System Automation for Multiplatforms V3.2 extends its capabilities to provide high availability for business-critical applications in heterogeneous environmentsIBM United States Software Announcement 210-131
April 27, 2010
|Table of contents|
(Corrected on May 13, 2010)In the Description section, under Plug and Play, updated Web address.
|At a glance|
IBM® Tivoli® System Automation for Multiplatforms V3.2 adds:
- Platform support for SUSE SLES 11 and Windows® Server 2008 R2
- Enhanced problem determination and IPv6 support enhancements
- Non-IP disk heartbeating to protect the consistency of data
- Overall scalability to support 130 node clusters
- Operations console enhancements, for example, moving resources
- Policy editor with enhanced usability features
- New Tivoli System Automation for Multiplatforms policy elements - server groups, failback, and concurrent resources
- IBM General Parallel File System (GPFS) integration that improves the coexistence of Tivoli System Automation for Multiplatforms and GPFS clusters
For ordering, contact your IBM representative. For more information, contact the Americas Call Centers at 800-IBM-CALL (426-2255).
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Today, enterprises must manage resource dependencies that cross operating system and hardware platforms, cluster technologies, and complex enterprise applications. IBM Tivoli System Automation for Multiplatforms V3.2 is designed to meet enterprise requirements for a high availability solution that initiates and automates business service recovery actions.
IBM Tivoli System Automation for Multiplatforms V3.2 includes two orderable components.
System Automation for Multiplatforms Standard Component enhancements:
- New support for additional SUSE Linux® platforms and 64-bit Windows,
bringing the overall coverage to:
- Linux (including System z®, System p®, System i®, and System x®)
- Microsoft® Windows Server
- Sun Solaris
- IPv6 support.
- Extend the limits of the supported number of nodes in a cluster from 32 to 130.
- Add non-IP heartbeating, for example, disk heartbeating to help protect the consistency of data.
- Fast outage detection in sub-second range.
- UI enhancements to the policy editor and simplification of login mechanism to various automation domains. New capability added to move resources from one node to another, which was only supported through the command line in previous releases.
- New System Automation for Multiplatforms policy elements - server groups, failback, and concurrent resources.
- IBM General Parallel File System (GPFS) integration will improve the coexistence of System Automation for Multiplatforms and GPFS clusters on the same server instance.
- Problem determination enhancements.
System Automation for Multiplatforms xDR component for Linux on System z
The System Automation for Multiplatforms xDR component extends the functionality of the standard version to provide an industrial strength business continuity solution for Linux on System z, coordinating with z/OS® and GDPS®.
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|Planned availability date|
- April 30, 2010: Electronic
- May 21, 2010: Physical media
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IBM Tivoli System Automation for Multiplatforms V3.2 is a high availability and disaster recovery solution.
Continuous high availability
The advanced automation engine in IBM Tivoli System Automation for Multiplatforms allows for continuous high availability, even in the face of multiple failures over time. There is no need for a single physical server to be locked in as the "active server," which would lead to both manual interventions to "reset" the previous 'active server' in the case of a failure, and failover being able to take place only in one direction from the "active server" to another server.
One enhancement in this release allows the notion of a "preferred node" to be set in the policy, which forces the application components to automatically failback to the original node or the preferred node.
Operations console and configuration GUI
The operations console for System Automation for Multiplatforms provides a new capability to manually move workload from one system to another system on a resource group level. Also, the operating system details are now visible in the topology tree. The automation policy editor, which was introduced in the previous release, has been further enhanced to provide some additional usability related features.
This policy GUI provides the following new features:
- Autosave policies: Automatic generation of auto-save policies
- Print policy and show policy image (export support): Capability to print the current policy, or a portion of the current policy, or to export the graphical representation of the policy to other applications like a text editor
- View/Edit policy XML source: Capability to switch to text presentation of the policy
- Usability enhancements: Includes resource duplication support, and making resource name truncation optional
- Recovery from accidentally closed browser windows
- Additional warnings for critical tasks, such as overwriting the currently active policy
- Filtering capabilities, for example, hide all start or stop relationships
Introducing disk heartbeating
A major characteristic of high availability cluster solutions is to preserve consistency of data, so only one application instance on one node should access and modify data at a time. If the intra-cluster communication over the network is disrupted, the cluster falls apart, but data consistency preservation still requires that only one node accesses the data at a time. System Automation for Multiplatform employs a quorum algorithm, which provides that only node, resp. subcluster, is granted quorum; nodes, resp. subclusters, which do not obtain quorum, are either idle or have to reboot immediately.
Disk heartbeating is introduced in order to help increase availability, but not at the expense of data consistency, by offering a second path for intra-cluster communication.
Fast outage detection
Financial, healthcare as well as telco applications with high throughput may require subsecond detection of node outages. This is achieved by increasing the frequency of the intra-cluster heartbeating. The current RSCT infrastructure is designed to have this capability, but the automatic heartbeat configuration performed by the ConfigRM was not designed to configure subsecond periods. This functionality is amended in the current release.
Support large node clustering
You can improve overall scalability and extend the product to support clusters with a maximum of 130 nodes. Large data warehouse applications such as DB2® Balanced Configuration Unit (DB2 BCU) (stack of hardware and software needed to create a scalable infrastructure avoiding bottlenecks for the overall performance), require more than 32 nodes and have to be split into several System Automation for Multiplatforms clusters. To ease setup and operation, System Automation for Multiplatforms will push the limit to 130 nodes from 32 nodes in the previous release.
"Plug-and-play" automation modules that can reduce automation costs and implementation time
Unlike many automation products, IBM Tivoli System Automation for Multiplatforms is policy based, requiring no extensive programming skills. Plug-and-play automation modules for SAP, WebSphere®, Tivoli Monitoring, Tivoli Storage Manager, and more applications are available for download from the Tivoli Software Open Process Automation Library
These policies leverage the advanced capabilities of System Automation for Multiplatforms delivering quicker failure detection and recovery, and potential hardware savings by breaking out from the traditional one active to one idle standby configuration, and continuous high availability able to withstand multiple failures over time. Key plug-and-play automation modules include:
- IBM Tivoli Monitoring
- Tivoli Configuration and Change Management Database (CCMDB) and Tivoli Application Dependency Discovery (TADDM)
- Tivoli Storage Manager
- Websphere Application Server
- Websphere MQ
Accessibility by people with disabilities
A U.S. Section 508 Voluntary Product Accessibility Template (VPAT) containing details on accessibility compliance can be requested at
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Program Program number VRM name 5724-M00 3.2.0 IBM Tivoli System Automation for Multiplatforms
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Comprehensive education for IBM Tivoli products is offered through Worldwide Tivoli Education Delivery Services. A wide range of training options are available, including classes led by instructors, learning on demand, on-site training, and blended learning solutions.
For additional information, visit
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Product information is available via the Offering Information Web site
Also, visit the Passport Advantage® Web site
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No physical publications are shipped with this program. Product documentation is included with the program software and may be printed by the customer or ordered through the IBM Publications Center. The following softcopy publications are included on CD-ROM and are listed below with its form number:
- IBM Tivoli System Automation for Multiplatforms Quick Start Guide, GI11-2708
- IBM Tivoli System Automation for Multiplatforms Administrator's and User's Guide, SC34-2583
- IBM Tivoli System Automation for Multiplatforms Installation and Configuration Guide, SC34-2584
- IBM Tivoli System Automation for Multiplatforms Reference, SC34-2585
In addition, all of these publications together with the IBM Tivoli System Automation for Multiplatforms Release Notes SC34-2586, can be found by following this link
The IBM Publications Center
The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided. Payment options for orders are via credit card (in the U.S.) or customer number for 20 countries. A large number of publications are available online in various file formats, and they can all be downloaded by all countries, free of charge.
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Specified operating environment
For Intel-based servers:
- IBM System x
- IBM BladeCenter®
- Any 32-bit Intel-based server
- Any 64-bit AMD6 or EM64T-based server
For IBM System i, refer to
For IBM System p, refer to
For IBM System z servers:
- Any System z or predecessor server that is supported by one of the supported Linux distributions or z/OS
For Sun Solaris servers:
- Any Sun SPARC server
IBM Tivoli System Automation for Multiplatforms V3.2 supports the following operating systems:
Operating IBM IBM IBM Sun system System x System z System p SPARC Windows Server 2008 R1 Standard Edition X (32 bit) Windows Server 2008 R1 Enterprise Edition X (32 bit) Windows Server 2008 R1 Standard Edition X (64 bit) Windows Server 2008 R1 Enterprise Edition X (64 bit) Windows Server 2008 R2 Standard Edition X (64 bit) Windows Server 2008 R2 Enterprise Edition X (64 bit) AIX V5.3 X AIX V6.1 X SUSE SLES 10 X (32 bit) SUSE SLES 10 X X X (64 bit) SUSE SLES 11 X (32 bit) SUSE SLES 11 X X X (64 bit) Red Hat RHEL 5.0 X AS (32 bit) Red Hat RHEL 5.0 X X X AS (64 bit) Solaris 10 (64 bit) X
All of the above platforms are also supported when running under VMWare.
The program's specifications and specified operating environment information may be found in documentation accompanying the program, if available, such as a README file, or other information published by IBM, such as an announcement letter. Documentation and other program content may be supplied only in the English language.
For additional information, refer to Usage restriction in the Terms and conditions section of this announcement, or to the license information document that is available on the IBM Software License Agreement Web site
Direct customer support
Direct customer support is provided by IBM Operational Support Services - SoftwareXcel. This fee service enhances your productivity by providing voice and electronic access into the IBM support organization. IBM Operational Support Services - SoftwareXcel helps answer questions pertaining to usage and suspected software defects for eligible products.
Installation and technical support is provided by Global Services. For more information call 800-IBM-4YOU (426-4968).
For technical support or assistance, contact your IBM representative or visit
IBM Tivoli System Automation for Multiplatforms V3.2, is distributed with:
- International Program License Agreement (Z125-3301)
- License Information document
- Publications (refer to the Publications section)
Security, auditability, and control
IBM Tivoli System Automation for Multiplatforms V3.2 uses the security and auditability features of the operating system software and the Tivoli Management Framework. The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities. The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.
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IBM Software Services has the breadth, depth, and reach to manage your services needs. You can leverage the deep technical skills of our lab-based, software services team and the business consulting, project management, and infrastructure expertise of our IBM Global Services team. Also, we extend our IBM Software Services reach through IBM Business Partners to provide an extensive portfolio of capabilities. Together, we provide the global reach, intellectual capital, industry insight, and technology leadership to support a wide range of critical business needs.
To learn more about IBM Software Services or to contact a Software Services sales specialist, visit
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|IBM Tivoli Enhanced Value-Based Pricing|
IBM Tivoli software products are priced using IBM Tivoli's Enhanced Value-Based Pricing. The Enhanced Value-Based Pricing system is based upon the IBM Tivoli Environment-Managed Licensing Model, which uses a managed-environment approach -- whereby price is determined by what is managed rather than the number and type of product components installed.
For example, all servers monitored with IBM Tivoli's monitoring product (IBM Tivoli Monitoring) require entitlements sufficient for those servers. Other Tivoli products may manage clients, client devices, agents, network nodes, users, or other items, and are licensed and priced accordingly.
Unlike typical systems management licensing models that require entitlements of specific software components to specific systems, the IBM Tivoli Environment-Managed Licensing Model provides the customer flexibility to deploy its IBM Tivoli software products within its environment in a manner that can address and respond to the customer's evolving architecture. That is, as the architecture of a customer's environment changes, the customer's implementation of IBM Tivoli software can be altered, as needed, without affecting the customer's license requirements (as long as the customer does not exceed its entitlements to the software).
Under Enhanced Value-Based Pricing, licensing and pricing of server-oriented applications are determined based upon the server's use in the customer's environment. Typically, such applications are licensed and priced in a manner that corresponds to each installed and activated processor of the server managed by the IBM Tivoli application to help correlate price to value while offering a simple solution.
For servers with physical or logical (sometimes called virtual) parti- tions, entitlements are required for all installed and activated processors on the server. For each Tivoli application managing a clus- tered environment, licensing is based on the cumulative number of in- stalled and activated processors on each server in the cluster.
Enhanced Value-Based Pricing recognizes the convergence of RISC and UNIX®, and Microsoft Windows and Intel® technologies, in order to simplify your licensing requirements, and to provide a smoother, more scalable model. Pricing and licensing does not differentiate between non-System z server platforms or operating systems. For some products, this platform neutrality extends to System z and other host servers as well.
IBM Tivoli Enhanced Value-Based Pricing terminology definitions
Processor Value Unit (PVU)
PVU is a unit of measure by which the Program can be licensed. The number of PVU entitlements required is based on the processor technology (defined within the PVU table by processor, vendor, brand, type, and model number at
and the number of processors made available to the program. IBM continues to define a processor, for the purpose of PVU-based licensing, to be each processor core on a chip. A dual-core processor chip, for example, has two processor cores.
Licensee can deploy the program using either full capacity licensing or virtualization capacity (sub-capacity) licensing according to the Passport Advantage Sub-Capacity licensing terms (refer to the Web page below). If using full capacity licensing, licensee must obtain PVU entitlements sufficient to cover all activated processor cores* in the physical hardware environment made available to or managed by the program, except for those servers from which the program has been permanently removed. If using virtualization capacity licensing, licensee must obtain entitlements sufficient to cover all activated processor cores made available to or managed by the program, as defined according to the virtualization capacity license counting rules at
* An activated processor core is a processor core that is available for use in a physical or virtual server, regardless of whether the capacity of the processor core can be or is limited through virtualization technologies, operating system commands, BIOS settings, or similar restrictions.
Note : Some programs may be licensed on a managed basis only. In that case, the following applies: instead of the entitlements required for the program directly, licensee must obtain PVU entitlements for this program sufficient to cover the processor cores managed by the program.
Standby or backup systems
For programs running or resident on backup machines, IBM defines three types of situations: cold, warm and hot. In cold and warm situations, a separate entitlement for the copy on the backup machine is normally not required and typically no additional charge applies. In a hot backup situation, the customer needs to acquire other license or entitlements sufficient for that server. All programs running in backup mode must be solely under the customer's control, even if running at another enterprise's location.
As a practice, the following are definitions and allowable actions concerning the copy of the program used for backup purposes.
Cold: A copy of the program may reside, for backup purposes, on a machine as long as the program is not started. There is no additional charge for this copy.
Warm: A copy of the program may reside for backup purposes on a machine and is started, but is idling, and is not doing any work of any kind. There is no additional charge for this copy.
Hot: A copy of the program may reside for backup purposes on a machine, is started, and is doing work. The customer must acquire a license or entitlements for this copy and there will generally be an additional charge.
Doing work includes, for example, production, development, program maintenance, and testing. It also could include other activities such as mirroring of transactions, updating of files, synchronization of programs, data or other resources (for example, active linking with another machine, program, database or other resource, and so on), or any activity or configurations that would allow an active hot switch or other synchronized switch over between programs, databases, or other resources to occur.
In the case of a program or system configuration that is designed to support a high availability environment by using various techniques (for example, duplexing, mirroring of files, or transactions, maintaining a heartbeat, active linking with another machine, program, database, or other resource), the program is considered to be doing work in the hot situation and a license or entitlement must be purchased.
Product and licensing Web sites
A complete list of IBM Tivoli products is available at
IBM Tivoli product licensing documents are available at
Through the Passport Advantage Agreement, you may receive discounted pricing based on their total volume of eligible products, across all IBM brands, acquired worldwide. The volume is measured by determining the total Passport Advantage points value of the applicable acquisitions. Passport Advantage points are only used for calculating the Entitled Passport Advantage discount.
To determine the required IBM Tivoli product configuration under Passport Advantage, the IBM Tivoli Enhanced Value-Based Pricing Model applies. The customer's environment is evaluated on a per-product basis.
Use the following two-step process to determine the total Passport Advantage points value:
- Analyze your environment to determine the number of charge units for a product. The quantity of each product's part numbers to be ordered is determine by that analysis.
- Order the Passport Advantage part numbers. A Passport Advantage point value, which is the same worldwide for a specific part number regardless of where the order is placed, is assigned to each IBM Tivoli product part number. The Passport Advantage point value for the applicable part number, multiplied by the quantity for that part number, will determine the Passport Advantage points for that IBM Tivoli product part number. The sum of these Passport Advantage points determines the Passport Advantage point value of the applicable IBM Tivoli product authorizations which then may be aggregated with the point value of other applicable Passport Advantage product acquisitions to determine the total Passport Advantage points value.
The discounted pricing available through Passport Advantage is expressed in the form of Suggested Volume Prices (SVPs), which vary depending on the SVP level. Each SVP level is assigned a minimum total Passport Advantage point value, which must be achieved, in order to qualify for that SVP level.
Media packs and documentation packs do not carry Passport Advantage points and are not eligible for SVP discounting.
For additional information on Passport Advantage, refer to the following
The following Passport Advantage part number categories may be orderable:
- License and Software Maintenance 12 Months - This is the product authorization with maintenance to the first anniversary date.
- Annual Software Maintenance Renewal - This is the maintenance renewal for one anniversary that applies when a customer renews their existing coverage period prior to the anniversary date at which it expires.
- Software Maintenance Reinstatement 12 months - This is for customers who have allowed their Software Maintenance to expire, and later wish to reinstate their Software Maintenance.
- Media packs - These are the physical media, such as CD-ROMs, that deliver the product's code.
- Documentation packs - These contain printed documentation such as the User's Guide and Release Notes.
Distributed pricing examples (processor and processor Value Unit based)
The following examples are provided to illustrate your licensing requirements.
References to processor-based licensing do not represent the actual number of entitlements required. Entitlement requirements are Value Unit based, with the exception of IBM Tivoli Storage Manager. Processors referenced in these examples represent the designated measurement on which the required number of Value Unit entitlements will be calculated. The number of Value Units required per processor will depend on the processor type. For more information, refer to the Processor Value Unit definition in IBM Tivoli Enhanced Value-Based Pricing terminology definitions. To determine the number of Processor Value Unit entitlements required per processor, refer to the Processor Value Unit conversion table on the Passport Advantage Web site
The customer's overall environment includes:
- Distributed servers
- wenty uniprocessors
- Sixty-five 2-way servers
- Twelve 4-way servers
- One 8-way server
- One 12-way server with two virtual or logical partitions
- One 14-way server
- One 16-way Sun Ultra server with two 8-way physical partitions (only
- one of which is managed by Tivoli applications)
- One 24-way server
- One z800 server with two uniprocessor IFLs running Linux (for example, Linux on System z)
In order to manage its applicable environment, the customer will require Value Unit entitlements associated with the following number of processors:
- IBM Tivoli Systems Automation for Multiplatforms V3.2
IBM Tivoli Systems Automation for Multiplatforms includes the following orderable components:
- System Automation for Multiplatforms standard component
- System Automation for Multiplatforms XDR component for Linux on System z
- System Automation for Multiplatforms Standard Component
Systems Quantity in customer Processors to managed environment be licensed Uniprocessor 20 20 2-way 65 130 4-way 12 48 8-way 1 8 12-way (2 logical 1 12 partitions) 14-way 1 14 16-way (2 physical 1 8 partitions, one of which is managed by Tivoli applications) 24-way 1 24 z800 server with 2 1 2 uniprocessor IFLs (requires Linux on System z availability) Total processors to 266 be licensed
System Automation for Multiplatforms XDR Component for Linux on System z:
Systems Quantity in customer Processors to managed environment be licensed z800 server with 2 1 2 uniprocessor IFLs (requires Linux on System z availability) Total processors to 2 be licensed
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This product is only available via Passport Advantage. It is not available as shrinkwrap.
Product group: Tivoli OnDemand Product Identifier Description: 5724-M00 Product category: Tivoli System Automation Mltp
Passport Advantage customer: Media pack entitlement details
Customers with active maintenance or subscription for the products listed are entitled to receive the corresponding media pack.
Entitled maintenance Sub ID numbers, and description for IBM Tivoli System Automation for Multiplatforms V3.2
Sub ID Sub ID description TSYAULNXSB05 Tiv Sys Auto Mltp-Base zSer 10 VU TSYAULNXSB08 Tiv Sys Automation for MP PVU TSYAULNXSB09 Tiv Sys Auto for MP Sys z PVU TSYAULNXZB01 Tivoli Sys Automation Mltp-Base 10 VU Entitled maintenance Sub ID numbers, and description for IBM Tivoli System Automation for Multiplatforms XDR for Linux V3.1 Sub ID Sub ID description TSYAULNXSB10 Tiv Sys Auto MP XDR Linux PVU TSYAULNXSB11 Tiv Sys Auto MP XDR Linux Sys z PVU Media packs description Part number IBM Tivoli System Automation for Multiplatforms BJ0V1ML V3.2.0 MP Multipltf ML NLV1 IBM Tivoli Sys Automation for Mltpltfrm XDR for BJ0V2ML Lnx V3.2.0 MP Multipltf ML
Orders for new licenses will be accepted now.
Shipment will begin on the planned availability date.
Ordering information for Passport Advantage
Passport Advantage allows you to have a common anniversary date for Software Maintenance renewals, which can simplify management and budgeting for eligible new versions and releases (and related technical support) for your covered products. The anniversary date, established at the start of your Passport Advantage Agreement, will remain unchanged while your Passport Advantage Agreement remains in effect. New software purchases will initially include twelve full months of Software Maintenance. Software Maintenance in the second year (the first year of renewal) can be prorated to be coterminous with your common anniversary date. Thereafter, all Software Maintenance will renew at the common anniversary date for twelve full months of maintenance.
Refer to the IBM International Passport Advantage Agreement and to the IBM Software Support Handbook for specific terms relating to, and a more complete description of, technical support provided through Software Maintenance.
The quantity to be specified for the Passport Advantage part numbers in the following table is per required number of Processor Value Units. To order for Passport Advantage, specify the desired part number and quantity. These parts have been previously announced.
Description Part number Processors: IBM TIVOLI SYSTEM AUTOMATION MP D03LKLL Processor Value Unit License and Software Maintenance 12 Months IBM TIVOLI SYSTEM AUTOMATION MP Processor Value Unit Software Maintenance E04KLLL Annual Renewal IBM TIVOLI SYST AUTOMATION MP Processor Value Unit License and Software D03LLLL Maintenance Reinstatement 12 Months IBM TIVOLI SYST AUTOMATION MP SYS Z Processor Value Unit License and Software E04KMLL Renewal 12 months IBM TIVOLI SYST AUTOMATION MP SYS Z Processor Value Unit License and Software D03LNLL Maintenance Reinstatement 12 Months IBM TIVOLI SYSTEM AUTOMATION MP Processor Day OOCoD Temp Use Charge ASQL7LL IBM TIVOLI SYSTEM AUTOMATION MP XDR Linux Processor Value Unit License and Software D03LPLL Maintenance 12 Months IBM TIVOLI SYSTEM AUTOMATION MP XDR Linux Processor Value Unit Software Maintenance E04KNLL Annual Renewal IBM TIVOLI SYSTEM AUTOMATION MP XDR Linux Processor Value Unit Software Maintenance D03LRLL Reinstate 12 months IBM TIVOLI SYSTEM AUTOMATION MP XDR Linux System Z Processor Value Unit Software Maintenance D03LQLL 12 months IBM TIVOLI SYSTEM AUTOMATION MP XDR Linux System Z Processor Value Unit Software Maintenance E04KPLL Annual Renewal IBM TIVOLI SYSTEM AUTOMATION MP XDR Linux System Z Processor Value Unit Software Maintenance D03LSLL Reinstatement 12 months IBM TIVOLI SYSTEM AUTOMATION MP XDR Processor Day OOCoD Temp Use Charge D03R0LL
To order a media pack for Passport Advantage, specify the part number in the desired quantity from the following table:
Description Part number IBM Tivoli System Automation for Multiplatforms BJ0V1ML V3.2.0 MP Multipltf ML IBM Tivoli Sys Automation for Mltpltfrm XDR for Linux V3.2.0 MP Multipltf ML BJ0V2ML
IBM Tivoli System Automation for Multiplatforms V3.2 is also available, via Web download, from Passport Advantage.
Description Part number IBM Tivoli System Automation for Multiplatforms BJ0KKML Base Version 2.3.0 Multilingual Media Pack
Subscription and Support
Subscription and Support must be ordered to receive voice technical support via telephone during normal business hours, and future releases and versions, at no additional charge. The capacity of Subscription and Support (for example, Value Units or number of processors) must be the same as the capacity ordered for the product licenses.
To order, specify the Subscription and Support program product number and the appropriate license or charge option.
IBM is also providing Subscription and Support for these products, via a separately purchased offering, under the terms of the IBM International Agreement for Acquisition of Support Maintenance. This offering:
- Includes and extends the support services provided in the base support to include technical support via telephone during normal business hours.
- Entitles customers to future releases and versions, at no additional charge. Note that the customer is not entitled to new products.
When Subscription and Support is ordered, the charges will automatically renew annually unless cancelled by the customer.
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|Terms and conditions|
The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with IBM are contained in the applicable contract documents such as the IBM International Program License Agreement, IBM International Passport Advantage Agreement, and the IBM Agreement for Acquisition of Software Maintenance.
This product is only available via Passport Advantage. It is not available as shrinkwrap.
IBM International Program License Agreement including the License Information document and Proof of Entitlement (PoE) govern your use of the program. PoEs are required for all authorized use. Part number products only, offered outside of Passport Advantage, where applicable, are license only and do not include Software Maintenance.
These programs are licensed under the IBM Program License Agreement (IPLA) and the associated Agreement for Acquisition of Software Maintenance, which provide for support with ongoing access to releases and versions of the program. IBM includes one year of Software Subscription and Support (also referred to as Software Maintenance) with the initial license acquisition of each program acquired. The initial period of Software Subscription and Support (also referred to as Software Maintenance) can be extended by the purchase of a renewal option, if available. These programs have a one-time license charge for use of the program and an annual renewable charge for the enhanced support that includes telephone assistance (voice support for defects during normal business hours), as well as access to updates, releases, and versions of the program as long as support is in effect.
License Information form number
L-TKAI-7Y7MPL. The program's License Information will be available for review on the IBM Software License Agreement Web site
Limited warranty applies
IBM warrants that when the program is used in the specified operating environment, it will conform to its specifications. The warranty applies only to the unmodified portion of the program. IBM does not warrant uninterrupted or error-free operation of the program or that IBM will correct all program defects. You are responsible for the results obtained from the use of the program.
IBM provides you with access to IBM databases containing information on known program defects, defect corrections, restrictions, and bypasses at no additional charge. For further information, consult the IBM Software Support Handbook found at
IBM will maintain this information for at least one year after the original licensee acquires the program (warranty period).
Program technical support
Technical support of a program product will be available for a minimum of five years from the general availability date, as long as your Software Subscription and Support (also referred to as Software Maintenance) is in effect. This technical support allows you to obtain assistance (via telephone or electronic means) from IBM for product-specific, task-oriented questions regarding the installation and operation of the program product. Software Subscription and Support (Software Maintenance) also provides you with access to updates, releases, and versions of the program. You will be notified, via announcement letter, of discontinuance of support with 12 months' notice. If you require additional technical support from IBM, including an extension of support beyond the discontinuance date, contact your IBM representative or IBM Business Partner. This extension may be available for a fee.
If for any reason you are dissatisfied with the program and you are the original licensee, you may obtain a refund of the amount you paid for it, if within 30 days of your invoice date you return the program and its PoE to the party from whom you obtained it. If you downloaded the program, you may contact the party from whom you acquired it for instructions on how to obtain the refund.
For clarification, note that (1) for programs acquired under the IBM International Passport Advantage offering, this term applies only to your first acquisition of the program and (2) for programs acquired under any of IBM's On/Off Capacity on Demand (On/Off CoD) software offerings, this term does not apply since these offerings apply to programs already acquired and in use by you.
Authorization for use on home/portable computer
You may not copy and use this program on another computer without paying additional license fees.
Volume orders (IVO)
IBM International Passport Advantage Agreement
Passport Advantage applies
Yes, and through the Passport Advantage Web site at
Yes. For additional information, refer to the License Information document that is available on the IBM Software License Agreement Web site
Software Subscription and Support (Software Maintenance) applies
Yes. Software Subscription and Support (also referred to as Software Maintenance) is included with licenses purchased through Passport Advantage and Passport Advantage Express®. Product upgrades and Technical Support are provided by the Software Subscription and Support (Software Maintenance) offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software and Technical Support provides voice and electronic access to IBM support organizations, worldwide.
IBM includes one year of Software Subscription and Support (Software Maintenance) with each program license acquired. The initial period of Software Subscription and Support (Software Maintenance) can be extended by the purchase of a renewal option, if available.
While your Software Subscription and Support (Software Maintenance) is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions, and code-related questions. IBM provides assistance via telephone and, if available, electronic access, only to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, 7 days a week. For additional details, consult your IBM Software Support Handbook at
Software Subscription and Support (Software Maintenance) does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under the applicable agreements.
For additional information about the International Passport Advantage Agreement and the IBM International Passport Advantage Express Agreement, visit the Passport Advantage Web site at
IBM Operational Support Services - SoftwareXcel
System i Software Maintenance applies
Variable charges apply
Educational allowance available
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|IBM Electronic Services|
IBM has transformed its delivery of hardware and software support services to help you achieve higher system availability. Electronic Services is a Web-enabled solution that offers an exclusive, no-additional-charge enhancement to the service and support available for IBM servers. These services are designed to provide the opportunity for greater system availability with faster problem resolution and preemptive monitoring. Electronic Services comprises two separate, but complementary, elements: Electronic Services news page and Electronic Services Agent.
The Electronic Services news page is a single Internet entry point that replaces the multiple entry points traditionally used to access IBM Internet services and support. The news page enables you to gain easier access to IBM resources for assistance in resolving technical problems.
The Electronic Service Agent is no-additional-charge software that resides on your server. It monitors events and transmits system inventory information to IBM on a periodic, client-defined timetable. The Electronic Service Agent automatically reports hardware problems to IBM. Early knowledge about potential problems enables IBM to deliver proactive service that may result in higher system availability and performance. In addition, information collected through the Service Agent is made available to IBM service support representatives when they help answer your questions or diagnose problems. Installation and use of IBM Electronic Service Agent for problem reporting enables IBM to provide better support and service for your IBM server.
To learn how Electronic Services can work for you, visit
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For Passport Advantage and charges, contact your IBM representative or your authorized IBM Business Partner. Additional information is also available at
Business Partner information
If you are an IBM Business Partner -- Distributor for Workstation Software acquiring products from IBM, you may link to Passport Advantage Online for resellers where you can obtain Business Partner pricing information. An IBM ID and password are required.
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To order, contact your local IBM representative.
To identify your local IBM representative, call 800-IBM-4YOU (426-4968). For more information, contact the Americas Call Centers.
Phone: 800-IBM-CALL (426-2255) Fax: 800-2IBM-FAX (242-6329) For IBM representative: email@example.com Mail: IBM Teleweb Customer Support ibm.com® Sales Execution Center, Americas North 3500 Steeles Ave. East, Tower 3/4 Markham, Ontario Canada L3R 2Z1 Reference: YE001
The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.
Note: Shipments will begin after the planned availability date.
General Parallel File System, GPFS and Electronic Service Agent are trademarks of IBM Corporation in the United States, other countries, or both.
IBM, Tivoli, System z, System p, System i, System x, AIX, z/OS, GDPS, DB2, WebSphere, Passport Advantage, BladeCenter, Express and ibm.com are registered trademarks of IBM Corporation in the United States, other countries, or both.
Windows and Microsoft are registered trademarks of Microsoft Corporation in the United States, other countries, or both.
Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both.
UNIX is a registered trademark of The Open Group in the United States and other countries.
Intel is a registered trademark of Intel Corporation or its subsidiaries in the United States and other countries.
Other company, product, and service names may be trademarks or service marks of others.
For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page