IBM Lotus Protector for Mail Encryption 2.1 extends IBM Lotus Notes integrated e-mail encryption to different recipient types

IBM United States Software Announcement 210-127
April 27, 2010

 
 ENUS210-127.PDF (109KB)

Table of contents   Document options  
Overview Overview Publications Publications
Key prerequisites Key prerequisites Technical information Technical information
Planned availability date Planned availability date Ordering information Ordering information
Description Description Terms and conditions Terms and conditions
Product positioning Product positioning Prices Prices
Program number Program number Order now Order now
 
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At a glance
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IBM® Lotus® Protector for Mail Encryption 2.1, a product created in partnership with PGP Corporation, builds on the legendary security features of Notes® and Domino®:

  • Allows any e-mail, whether internal or external, to be easily sent in a secure encrypted format
  • Integrates tightly with Notes and Domino to eliminate additional training and support requirements
  • Helps protect content from being intercepted or modified in transit
  • Saves money on alternative methods such as courier, express mail, and faxes
  • Supports flexible encryption methods and open standards, so that external recipients always have the most seamless and contextual e-mail experience
  • Extends the Lotus Protector security platform, and integrates with the optional Protector for Mail Security spam and content control solution

To order, contact your IBM representative, an IBM Business Partner, or the Americas Call Centers at 800-IBM-CALL.

Reference: YE001


 
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Overview
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IBM Lotus Protector for Mail Encryption 2.1, a new security product, builds on the legendary security features of Notes and Domino. With Protector for Mail Encryption, it's easy to send encrypted e-mails to a wide variety of different recipient types. Protector for Mail Encryption works seamlessly with Notes and Domino, so no additional user interface, training, or support requirements are imposed.

Protector for Mail Encryption was created in partnership with PGP Corporation, a leader in the encryption industry. Protector for Mail Encryption is sold, supported, and maintained by IBM Lotus.

With Protector for Mail Encryption, any e-mail, whether internal or external, can be easily sent in a secure encrypted format. It extends the native Rivest, Shamir, and Adleman (RSA) encryption that is a familiar feature of Notes and Domino, and adds the ability to communicate securely via S/MIME, OpenPGP, PGP, HTTPS, and TLS. This allows external recipients to always have the most seamless and contextual e-mail experience. The recipient controls how the communication takes place, including the option to create a mailbox-to-mailbox encryption channel that's exactly like using regular, unsecured e-mail. This takes the complexity out of Internet encryption and makes it useful for everyone.

For compliance purposes, Protector for Mail Encryption helps protect content from being intercepted or modified in transit, and provides verifiable signature and receipt capabilities. This speeds up two-way communication, while eliminating the costs of alternative methods such as courier, express mail, and faxes.


 
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Key prerequisites
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Refer to the Hardware requirements and Software requirements sections for details.


 
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Planned availability date
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April 27, 2010: Electronic availability

May 21, 2010: Media availability


 
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Description
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Organizations face increasing demands to guard and protect information from misuse. Costs and penalties are substantial for information that is lost, intercepted, or otherwise exposed inappropriately. Costs to respond to data breaches surpass $200 US per record, and around the world new penalties -- including up to 500 pounds in the UK -- are compelling organizations to apply new controls on sensitive data.

At the same time, seamless security "in context" is becoming more important. Any security or controls that impact user processes or productivity are going to slow down business velocity, and drive people to find ways around the perceived barriers to work.

For organizations that want to empower their people while still protecting sensitive content, IBM Lotus Protector for Mail Encryption 2.1 is an unparalleled tool that extends the built-in security features of Notes and Domino.

Accessibility by people with disabilities

A US Section 508 Voluntary Product Accessibility Template (VPAT) can be requested via the IBM Web site

http://www.ibm.com/able/product_accessibility/index.html

Section 508 of the U.S. Rehabilitation Act

IBM makes no representation about the Section 508 status of the third party electronic and information technology product in this offering. Contact the vendor for specific, current information on the Section 508 status of this product.


 
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Product positioning
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Protector for Mail Encryption is a member of the Notes/Domino and Lotus Protector families. It's a natural add-on purchase for customers using secure Notes/Domino mail and who are communicating externally.


 
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Reference information
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Refer to Software Announcement 208-276, dated September 02, 2008.


 
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Availability of national languages
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Product description            Language        GA date
 
Protector Mail Encryption      Multilingual    May 21, 2010
V2.1.0                         (French,
                               Spanish,
                               German,
                               Japanese,
                               English)

 
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Program number
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Program    VRM                          Program name
number
 
5724-Z72   2.1.0                        IBM Lotus Protector for
                                        Mail Encryption

 
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Education support
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IBM training provides education to support many IBM offerings. Descriptions of courses for IT professionals and managers are on the IBM training Web site

http://www.ibm.com/services/learning/

Call IBM training at 800-IBM-TEACH (426-8322) for catalogs, schedules, and enrollments.

IBM Software Services for Lotus Education provides education to support many Lotus offerings. For a complete list of offerings visit the Web site at

http://www.ibm.com/software/lotus/training

 
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Offering Information
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Product information is available via the Offering Information Web site

http://www.ibm.com/common/ssi

Also, visit the Passport Advantage® Web site

http://www.ibm.com/software/passportadvantage

 
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Publications
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No publications are shipped with this product.

The IBM Publications Center

http://www.ibm.com/shop/publications/order

The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided. Payment options for orders are via credit card (in the U.S.) or customer number for 20 countries. A large number of publications are available online in various file formats, and they can all be downloaded by all countries.


 
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Technical information
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Specified operating environment

Hardware requirements

Note: To qualify as a PGP certified server, the server must be one of the vendor models listed below and be configured exactly per the component list below.

The following hardware and virtualization systems are certified for use as the hardware for Lotus Protector for Mail Encryption Server.

Certified hardware for Lotus Protector for Mail Encryption server

Hardware                                      Configuration
 
Dell PowerEdge R610    CPUs                   Two Quad Core Intel
                                               XEON E5504@ 2 GHz
                       Memory                 4 GB
                       Disk drives            2 x 146 GB 10k 2.5"
                                               SAS
                       RAID Controller        SAS 6/iR
                       RAID level tested      1
Dell PowerEdge R710    CPUs                   Two Quad Core Intel
                                               XEON E5530@ 2.4 GHz
                       Memory                 8 GB
                       Disk drives            2 x 146 GB 15k SAS
                       RAID Controller        SAS 6/iR
                       RAID level tested      1
IBM System x® 3250 M2   CPUs                   Intel® XEON E3120@
                                               3.16 GHz
                       Memory                 5 GB
                       Disk drives            2 x150 GB SATA
                       RAID Controller        LSI Logic SAS 1064e
                                               iR
                       RAID level tested      1
IBM System x 3650 M2   CPUs                   2 x Intel XEON
                                               E5530@ 2.4 GHz
                       Memory                 10 GB
                       Disk drives            2 x146 GB SAS 10K
                                               RPM
                       RAID Controller        LSI Logic 1068E iR
IBM Blade Center HS22  CPUs                   2 x Intel XEON
                                               E5530@ 2.4 GHz
                       Memory                 8 GB
                       Disk drives            2 x146 GB SAS 10K
                                               RPM
                       RAID Controller        LSI Logic 1064E iR
                       RAID level tested      1
HP Proliant DL 120 G5  CPUs                   Intel XEON 3065@
                                               2.33 GHz
                       Memory                 2 GB
                       Disk drives            250 GB SATA
                       RAID Controller        NA
                       RAID level tested      NA
HP Proliant DL 380 G6  CPUs                   Intel XEON 5530@ 2.4
                                               GHz
                       Memory                 6 GB
                       Disk drives            2 x 146 GB SAS 10K
                                               RPM
                       RAID Controller        Smart Array P410i
                       RAID level tested      1
VMWare ESX 3.5.x       Proliant DL 380 G6
                        (refer to information
                        above)

Two-factor authentication support

Two-factor authentication support refers to the ability to store the private portion of a cryptographic key on a secure USB or TPM token; authentication (for example, to digitally sign an e-mail) requires the insertion of the physical token and entry of an associated PIN.

For V1 of Lotus Protector for Mail Encryption Client, two-factor authentication will not be available.

Two-factor authentication support: Administrators

Lotus Protector for Mail Encryption Server administrator accounts can be set up to require two-factor authentication. RSA SecurID is supported with RSA Authentication Manager 6.1 and 7.1. The credentials will be verified against RSA Authentication Manager using username and PIN+Tokencode.

Software requirements

Operating system support

Lotus Protector for Mail Encryption Client will support Windows® operating system, including:

  • Microsoft® Windows 7
  • Microsoft Windows Vista (all 32-bit and 64-bit versions, including Service Pack 1)
  • Microsoft Windows Server 2003 (Service Pack 1 and 2)
  • Microsoft Windows XP Professional 32-bit (Service Pack 1, 2, and 3)
  • Microsoft Windows XP Professional 64-bit (Service Pack 2)
  • Microsoft Windows XP Home Edition (Service Pack 2 and 3)
  • Microsoft Windows XP Tablet PC Edition 2005 (requires attached keyboard)

The best attempt will be made to support the latest operating system service packs released by the vendor.

E-mail client, server support

Lotus Protector for Mail Encryption Server and Lotus Protector for Mail Encryption Client will support the following e-mail clients and servers:

  • Lotus Notes® 7.0.3 (7.0.4)/Domino Server 7.0.3
  • Lotus Notes 8.0.2/Domino Server 8.0.2
  • Lotus Notes 8.5 (8.5.1)/Domino Server 8.5
  • Microsoft Outlook XP SP3/Microsoft Exchange Server
  • Microsoft Outlook 2003 SP3/Microsoft Exchange Server 2003 SP3
  • Microsoft Outlook 2007 SP1/Microsoft Exchange Server 2007 SP1

Note: Support for Outlook is only with Exchange.

Lotus Notes 8 is built on IBM's version of the Eclipse Rich Client Platform (RCP). Lotus Notes 8 client is a single install that has two different configurations that it can run in: Standard and Basic. PGP Notes will work with either configuration. For more information about these two configurations, go to

http://www-01.ibm.com/support/docview.wss?uid=swg21264877

Messaging protocols support

Lotus Protector for Mail Encryption Client will support the following messaging protocols:

  • Notes RPC for Lotus Notes
  • MAPI for Outlook

Note: Support for IMAP, SMTP, and POP will not be included in Lotus Protector for Mail Encryption Client. Lotus Notes users will not be able to contact Domino Server using IMAP, SMTP, and POP.

Lotus Protector for Mail Encryption Server will support the following messaging protocols:

  • POP/POPS
  • IMAP/IMAPS
  • SMTP/SMTPS
  • STARTTLS for POP/IMAP/SMTP

Messaging security standards support

Lotus Protector for Mail Encryption Client and Lotus Protector for Mail Encryption Server will support the following messaging security standards where applicable as supported in PGP's existing product line:

  • PGP/MIME RFC 3156
  • OpenPGP RFC 4880
  • S/MIME v3 RFC 2633
  • AES (up to 256-bit keys)
  • CAST
  • TripleDES
  • IDEA
  • Twofish
  • SHA-2 (up to 512-bit hashes)
  • SHA-1
  • MD5
  • RIPEMD-160

Encoding format support

Both Lotus Protector for Mail Encryption Client and Lotus Protector for Mail Encryption Server will support the following encoding formats:

  • PGP Partitioned
  • PGP/MIME
  • S/MIME

Key and certificate management

Both Lotus Protector for Mail Encryption Client and Lotus Protector for Mail Encryption Server will support the following encryption technology standards:

  • OpenPGP
  • X.509 v3

Web browser support: Administrative Console

Lotus Protector for Mail Encryption Server will support the following web browsers for operation and administration:

  • Apple Safari
  • Microsoft Internet Explorer
  • Mozilla Firefox

Web browser support: External user usage

Lotus Protector for Mail Encryption Server will support the following web browsers for Web Messenger:

  • Microsoft Internet Explorer
  • Mozilla Firefox
  • Apple Safari
  • Lotus Notes Embedded Browser

Standards-based interfaces

Lotus Protector for Mail Encryption Server will communicate over the following standards-based interfaces:

  • HTTPS - Web Messenger and administrative access
  • LDAP/S - Key service lookups and directory integrations
  • SOAPS - Communication with clients

Directory integration

Lotus Protector for Mail Encryption Server will support integration with the following directories:

  • Lotus Notes/Domino Directory 8.5
  • Lotus Notes/Domino Directory 8.0.2
  • Microsoft Active Directory 2003
  • Lotus Notes/Domino Directory 7.0.3
  • Microsoft Active Directory 2000
  • OpenLDAP 2.3.x
  • PGP Global Directory

External authentication server support: External users

Lotus Protector for Mail Encryption Server will support external authentication servers:

  • LDAP
  • RADIUS

The program's specifications and specified operating environment information may be found in documentation accompanying the program, if available, such as a README file, or other information published by IBM, such as an announcement letter. Documentation and other program content may be supplied only in the English language.

Planning information

Software Subscription and Support (also referred to as Software Maintenance) is included with licenses purchased through Passport Advantage and Passport Advantage Express®. Product upgrades and technical support are provided by the Software Subscription and Support (also referred to as Software Maintenance) offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software, and technical support provides voice and electronic access to IBM support organizations, worldwide.

IBM includes one year of Software Subscription and Support (also referred to as Software Maintenance) with each program license acquired. The initial period of Software Subscription and Support (also referred to as Software Maintenance) can be extended by the purchase of a renewal option, if available.

Packaging

IBM Lotus Protector for Mail Encryption 2.1 will be distributed via a media package and electronic software distribution (ESD).

IBM Lotus Protector for Mail Encryption 2.1 media package is distributed in one package with the following:

  • IBM Lotus Protector for Mail Encryption 2.1 product DVD
  • Soft copy product documentation including README files are included on the product DVDs
The LI form number for IBM Lotus Protector for Mail Encryption 2.1 is L-GHUS-7XXPXU .

Security, auditability, and control

The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.


 
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Ordering information
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This product is only available via Passport Advantage. It is not available as shrinkwrap.

Product information

Licensed function title             Product group   Product
                                                    category
 
IBM Lotus Protector for Mail        IBM Lotus       IBM Lotus
Encryption Gateway Access           Protector       Protector
Program name                          PID        Charge unit
                                      number     description
 
IBM Lotus Protector for Mail          5724-Z72   Per Authorized
Encryption Gateway Access                        User

Charge metrics definitions

Authorized User

Authorized User is the unit of measure by which this program is licensed. An Authorized User is an individual (named or unnamed) within or outside of your enterprise. The program may be installed on one or more computers or servers and accessed by the number of users authorized by the Proof of Entitlement (PoE). You must have an entitlement for each Authorized User accessing the program or any program component in any manner directly or indirectly (for example, via a multiplexing program, device, or application server) through any means.

Passport Advantage program licenses

Lotus Protector for Mail Encryption

Part description                                         Part
                                                         number
 
IBM Lotus Protector for Mail Encryption Gateway Access
LProtector Mail Encryption Gateway Authorized User SW    D0CITLL
 S&S Reinstate 12 Mo
Lotus Protector Mail Encryption Gateway Authorized User  E08KZLL
 Annual SW S&S Rnwl
Lotus Protector Mail Encryption Gateway Authorized User  D0CISLL
 Lic + SW S&S 12 Mo

Passport Advantage supply

Program name/description                                 Part
                                                         number
 
Protector Mail Encryption V2.1.0
Lotus Protector for Mail Encryption V2.1.0 DVD Media     AH130ML
 Pack Multilingual

Passport Advantage customer: Media pack entitlement details

Customers with active maintenance or subscription for the products listed are entitled to receive the corresponding media pack.

Protector Mail Encryption V2.1.0

Entitled maintenance        Media packs description     Part
offerings description                                   number
 
IBM Lotus Protector for     Lotus Protector for Mail    AH130ML
Mail Encryption Gateway     Encryption V2.1.0 DVD
Access Authorized User      Media Pack Multilingual

 
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Terms and conditions
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The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with IBM are contained in the applicable contract documents such as the IBM International Program License Agreement, IBM International Passport Advantage Agreement, and the IBM Agreement for Acquisition of Software Maintenance.

Licensing

IBM International Program License Agreement including the License Information document and Proof of Entitlement (PoE) govern your use of the program. PoEs are required for all authorized use.

Part number products only, offered outside of Passport Advantage, where applicable, are license only and do not include Software Maintenance.

This software license includes Software Subscription and Support (also referred to as Software Maintenance).

License Information form number
Program name                              Program    Form number
                                          number
 
Lotus Protector for Mail Encryption       5724-Z72   L-GHUS-7XXPXU

The program's License Information will be available for review on the IBM Software License Agreement Web site

http://www.ibm.com/software/sla/sladb.nsf
Limited warranty applies

Yes

Limited warranty

IBM warrants that when the program is used in the specified operating environment, it will conform to its specifications. The warranty applies only to the unmodified portion of the Program. IBM does not warrant uninterrupted or error-free operation of the program or that IBM will correct all Program defects. You are responsible for the results obtained from the use of the Program.

IBM provides you with access to IBM databases containing information on known program defects, defect corrections, restrictions, and bypasses at no additional charge. For further information, consult the IBM Software Support Handbook found at

http://www.ibm.com/support/handbook

IBM will maintain this information for at least one year after the original licensee acquires the program (warranty period).

Program technical support

Technical support of a program product will be available for a minimum of three years from the general availability date, as long as your Software Maintenance is in effect. This technical support allows you to obtain assistance (via telephone or electronic means) from IBM for product-specific, task-oriented questions regarding the installation and operation of the program product. Software Maintenance also provides you with access to updates, releases, and versions of the program. You will be notified, via announcement letter, of discontinuance of support with 12 months' notice. If you require additional technical support from IBM, including an extension of support beyond the discontinuance date, contact your IBM representative or IBM Business Partner. This extension may be available for a fee.

Money-back guarantee

For clarification, note that if for any reason you are dissatisfied with the program and you are the original licensee, you may obtain a refund of the amount you paid for it, if within 30 days of your invoice date you return the program and its PoE to the party from whom you obtained it. If you downloaded the program, you may contact the party from whom you acquired it for instructions on how to obtain the refund.

  • For clarification, note that for programs acquired under the IBM International Passport Advantage Agreement, this term applies only to your first acquisition of the program.
Authorization for use on home/portable computer

The program may be stored on the primary machine and another machine, provided that the program is not in active use on both machines at the same time. You may not copy and use this program on another computer without paying additional license fees.

Lotus Protector for Mail Encryption:  No
International Passport Agreement
Volume orders (IVO)

No

Passport Advantage applies

Yes, and through the Passport Advantage Web site at

http://www.ibm.com/software/passportadvantage

This product is only available via Passport Advantage. It is not available as shrinkwrap.

Software Subscription and Support (Software Maintenance)

Yes. Software Subscription and Support (also referred to as Software Maintenance) is included with licenses purchased through Passport Advantage and Passport Advantage Express. Product upgrades and technical support are provided by the Software Subscription and Support (also referred to as Software Maintenance) offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software and Technical Support provides voice and electronic access to IBM support organizations, worldwide.

IBM includes one year of Software Subscription and Support (also referred to as Software Maintenance) with each program license acquired. The initial period of Software Subscription and Support (also referred to as Software Maintenance) can be extended by the purchase of a renewal option, if available.

While your Software Subscription and Support (also referred to as Software Maintenance) is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions, and code-related questions. IBM provides assistance via telephone and, if available, electronic access, to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, 7 days a week. For additional details, consult your IBM Software Support Handbook at

http://www.ibm.com/support/handbook

Software Subscription and Support (also referred to as Software Maintenance) does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under the applicable agreements.

For additional information about the International Passport Advantage Agreement and the IBM International Passport Advantage Express Agreement, visit the Passport Advantage Web site at

http://www.ibm.com/software/passportadvantage
Other terms
System i Software Maintenance applies

No

Educational allowance available

Not applicable.


 
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IBM Electronic Services
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IBM has transformed its delivery of hardware and software support services to help you achieve higher system availability. Electronic Services is a Web-enabled solution that offers an exclusive, no-additional-charge enhancement to the service and support available for IBM servers. These services are designed to provide the opportunity for greater system availability with faster problem resolution and preemptive monitoring. Electronic Services comprises two separate, but complementary, elements: Electronic Services news page and Electronic Services Agent.

The Electronic Services news page is a single Internet entry point that replaces the multiple entry points traditionally used to access IBM Internet services and support. The news page enables you to gain easier access to IBM resources for assistance in resolving technical problems.

The Electronic Service Agent™ is no-additional-charge software that resides on your server. It monitors events and transmits system inventory information to IBM on a periodic, client-defined timetable. The Electronic Service Agent automatically reports hardware problems to IBM. Early knowledge about potential problems enables IBM to deliver proactive service that may result in higher system availability and performance. In addition, information collected through the Service Agent is made available to IBM service support representatives when they help answer your questions or diagnose problems. Installation and use of IBM Electronic Service Agent for problem reporting enables IBM to provide better support and service for your IBM server.


 
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Prices
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Passport Advantage

For Passport Advantage information and charges, contact your IBM representative or authorized IBM Business Partner, or authorized IBM Business Partner for Software ValueNet®, if applicable. Additional information is also available at

http://www.ibm.com/software/passportadvantage

Business Partner information

If you are an IBM Business Partner -- Distributor for Workstation Software acquiring products from IBM, you may link to Passport Advantage Online for resellers where you can obtain Business Partner pricing information. An IBM ID and password are required.

https://www.ibm.com/software/howtobuy/passportadvantage/paoreseller

IBM Global Financing

IBM Global Financing offers competitive financing to credit-qualified customers to assist them in acquiring IT solutions. Offerings include financing for IT acquisition, including hardware, software, and services, both from IBM and other manufacturers or vendors. Offerings (for all customer segments: small, medium, and large enterprise), rates, terms, and availability can vary by country. Contact your local IBM Global Financing organization or visit

http://www.ibm.com/financing

IBM Global Financing offerings are provided through IBM Credit LLC in the United States, and other IBM subsidiaries and divisions worldwide to qualified commercial and government customers. Rates are based on a customer's credit rating, financing terms, offering type, equipment type, and options, and may vary by country. Other restrictions may apply. Rates and offerings are subject to change, extension, or withdrawal without notice.

Financial benefit

Financing from IBM Global Financing helps you preserve cash and credit lines, enables more technology acquisition within current budget limits, permits accelerated implementation of economically attractive new technologies, offers payment and term flexibility, and can help match project costs to projected benefits. Financing is available worldwide for credit-qualified customers.


 
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Order now
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To order, contact your local IBM representative or your IBM Business Partner.

To identify your local IBM Business Partner or IBM representative, call 800-IBM-4YOU (426-4968). For more information, contact the Americas Call Centers.

Phone:     800-IBM-CALL (426-2255)
Fax:       800-2IBM-FAX (242-6329)
 
 
For IBM representative: callserv@ca.ibm.com
 
 
 
Mail:      IBM Teleweb Customer Support
           ibm.com® Sales Execution Center, Americas North
           3500 Steeles Ave. East, Tower 3/4
           Markham, Ontario
           Canada  L3R 2Z1
 
Reference: YE001
 

The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.

Note: Shipments will begin after the planned availability date.

Trademarks

Electronic Service Agent is a trademark of IBM Corporation in the United States, other countries, or both.

IBM, Lotus, Notes, Domino, Passport Advantage, System x, Lotus Notes, Express, ValueNet and ibm.com are registered trademarks of IBM Corporation in the United States, other countries, or both.

Intel is a registered trademark of Intel Corporation or its subsidiaries in the United States and other countries.

Windows and Microsoft are registered trademarks of Microsoft Corporation in the United States, other countries, or both.

Other company, product, and service names may be trademarks or service marks of others.

Terms of use

IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Additional terms of use are located at:

http://www.ibm.com/legal/us/en/

For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page

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