IBM Lotus Sametime 8.5.1 extends the latest unified communications and collaboration capabilities from IBM to additional clients and platforms

IBM United States Software Announcement 210-080
July 27, 2010

 
 ENUS210-080.PDF (112KB)

Table of contents
Overview Overview Technical information Technical information
Key prerequisites Key prerequisites Ordering information Ordering information
Planned availability date Planned availability date Terms and conditions Terms and conditions
Description Description Prices Prices
Program number Program number Order
now Order now
Publications Publications

(Corrected on July 29, 2010)

The Planned availability date for electronic delivery was changed from July 29, 2010, to August 12, 2010.


 
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At a glance
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Lotus® Sametime® 8.5, available in December 2009, provided significant enhancements to IBM's award-winning unified communications and collaboration platform. Lotus Sametime 8.5.1 extends these capabilities to the following new platforms and clients:

Lotus Sametime 8.5.1 extends these capabilities to new platforms and clients:

  • Microsoft® Windows® 7.0
  • Apple Macintosh 10.6
  • Linux® (SUSE Linux Enterprise Desktop (SLED), Red Hat Enterprise Desktop (RHED), and Ubuntu)
  • Blackberry 5.0 devices
  • Microsoft Windows Mobile 6.5 devices
  • Lotus Domino® 8.5.1 server
  • Linux on IBM® System z®

Lotus Sametime 8.5.1 also provides feature enhancements, including:

  • Simplified Sametime client deployment (with the ability to activate Sametime Unified Telephony features via policy)
  • Integration of video in Sametime Unified Telephony for a more compelling multimodal collaborative experience
  • Enhanced chat logging that includes announcements and chats over the Sametime Gateway

For ordering, contact your IBM representative, an IBM Business Partner, or IBM Americas Call Centers at 800-IBM-CALL (Reference: YE001).


 
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Top rule
Overview
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Lotus Sametime 8.5 provided significant enhancements to IBM's award-winning unified communications and collaboration platform, including:

  • A new, easy-to-use online meeting experience integrated into the Sametime Connect client
  • A zero-download Ajax-based Web chat and meeting client
  • A standards-based audio and video infrastructure for interoperability with third-party conferencing systems
  • New, higher-quality audio and video codecs
  • New Web 2.0 APIs for integration of Sametime capabilities into applications
  • New or enhanced support for iPhone, Blackberry Storm, and Microsoft Windows mobile devices
  • New System Console to manage the infrastructure

Lotus Sametime 8.5.1 extends the capabilities of Sametime 8.5 to additional desktop operating systems and mobile device operating systems, thus providing comprehensive support for all of the most popular desktop and mobile device operating systems. Following are the Lotus Sametime 8.5.1 additions:

  • Apple Macintosh 10.6
  • Linux (SLED , RHED, and Ubuntu)
  • Blackberry 5.0 devices
  • Microsoft Windows Mobile 6.5 devices

Lotus Sametime 8.5.1 also provides server support for the most recent release of Lotus Domino (8.5.1), with plans to provide support for the next version shortly after it is released. In addition, Lotus Sametime 8.5.1 support for Linux on IBM System z will be available approximately 60 days after electronic availability on the other platforms.


 
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Key prerequisites
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Refer to the Hardware requirements and Software requirements sections.


 
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Planned availability date
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August 12, 2010, electronic availability

August 27, 2010, media availability


 
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Description
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Accessibility by people with disabilities

IBM strives to provide accessible solutions for customers with disabilities and where full compliancy is not met, customers are advised on workable alternatives, where possible, to meet their needs.


 
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Reference information
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Refer to Software Announcement 209-392, dated December 15, 2009.


 
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Availability of national languages
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Product description            Language        GA date
 
IBM Lotus Sametime Standard    Multilingual    August 27, 2010
 V8.5.1                         (Portuguese,
                                French,
                                Danish,
                                Kazakh,
                                Russian,
                                Hebrew,
                                Arabic,
                                Korean,
                                Chinese -
                                Simplified,
                                Spanish,
                                Portuguese - 
                                Brazilian,
                                Croatian,
                                German,
                                Swedish,
                                Japanese,
                                Chinese -
                                Traditional,
                                Hungarian,
                                Norwegian
                                Nynorsk,
                                English,
                                Romanian,
                                Slovenian,
                                Greek,
                                Turkish,
                                Dutch, Czech,
                                Slovakian,
                                Italian,
                                Finnish,
                                Polish)
 
IBM Lotus Sametime Entry       Multilingual    August 27, 2010
 V8.5.1                         (Portuguese,
                                French,
                                Danish,
                                Kazakh,
                                Russian,
                                Hebrew,
                                Arabic,
                                Korean,
                                Chinese -
                                Simplified,
                                Spanish,
                                Portuguese -
                                Brazilian,
                                Croatian,
                                German,
                                Swedish,
                                Japanese,
                                Chinese -
                                Traditional,
                                Hungarian,
                                Norwegian
                                Nynorsk,
                                English,
                                Romanian,
                                Slovenian,
                                Greek,
                                Turkish,
                                Dutch, Czech,
                                Slovakian,
                                Italian,
                                Finnish,
                                Polish)

 
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Program number
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Program
number     VRM                          Program name
 
5724-T65   8.5.1                        IBM Lotus Sametime Entry
5724-J23   8.5.1                        IBM Lotus Sametime
                                         Standard

 
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Education support
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IBM training provides education to support many IBM offerings. Descriptions of courses for IT professionals and managers are on the IBM training Web site

http://www.ibm.com/services/learning/

Call IBM training at 800-IBM-TEACH (426-8322) for catalogs, schedules, and enrollments.

IBM Software Services for Lotus Education provides education to support many Lotus offerings. For a complete list of offerings, visit

http://www.ibm.com/services/learning/

Experienced Sametime administrators who are new to IBM WebSphere® Application Server are encouraged to review this self-study course

http://www-10.lotus.com/ldd/stwiki.nsf/dx/1_hour_course_to_demystify_WebSphere_Application_Server_for_LotusWPLC_

 
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Offering Information
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Product information is available via the Offering Information Web site

http://www.ibm.com/common/ssi

Also, visit the Passport Advantage® Web site

http://www.ibm.com/software/passportadvantage

 
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Publications
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No publications are shipped with these products.

The IBM Publications Center

http://www.ibm.com/shop/publications/order

The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided. Payment options for orders are via credit card (in the U.S.) or customer number for 20 countries. A large number of publications are available online in various file formats, and they can all be downloaded by all countries.


 
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Technical information
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Specified operating environment

Hardware requirements

For a detailed description of hardware and software requirements, refer to the product info center at

http://www-01.ibm.com/support/docview.wss?rs=477&uid=swg27007792
Software requirements

For a detailed description of hardware and software requirements, refer to the product info center at

http://www-01.ibm.com/support/docview.wss?rs=477&uid=swg27007792

The program's specifications and specified operating environment information may be found in documentation accompanying the program, if available, such as a readme file, or other information published by IBM, such as an announcement letter. Documentation and other program content may be supplied only in the English language.

Planning information

Software Subscription and Support (also referred to as Software Maintenance) is included with licenses purchased through Passport Advantage and Passport Advantage Express®. Product upgrades and technical support are provided by the Software Subscription and Support offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software, and technical support provides voice and electronic access to IBM support organizations, worldwide.

IBM includes one year of Software Subscription and Support with each program license acquired. The initial period of Software Subscription and Support can be extended by the purchase of a renewal option, if available.

Packaging

IBM Lotus Sametime Standard 8.5.1 will be distributed via a media package and electronic software distribution (ESD). It is distributed in one package with the following:

  • IBM Lotus Sametime Standard 8.5.1 product CDs.
  • Prerequisite software CDs.
  • Softcopy product documentation including readme files are included on the product CDs.

The LI form numbers are L-KBIM-823K67 and L-KBIM-82KJG5.

IBM Lotus Sametime Entry 8.5.1 will be distributed via a media package and electronic software distribution (ESD). It is distributed in one package with the following:

  • IBM Lotus Sametime Entry 8.5.1 product CDs.
  • Prerequisite software CDs.
  • Softcopy product documentation including readme files are included on the product CDs.

The LI form number is L-KBIM-823K67 .

Security, auditability, and control

The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.


 
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Ordering information
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This product is only available via Passport Advantage. It is not available as shrinkwrap.

Product information

                                                    Product
Licensed function title             Product group   category
 
IBM Lotus Sametime Entry            Sametime        Sametime
IBM Lotus Sametime Standard         Sametime        Sametime
IBM Lotus Sametime Standard         Sametime        Sametime
 Extension from Sametime Limited
 Entitlement
IBM Lotus Web Conferencing          Sametime        Sametime
                                      PID        Charge unit
Program name                          number     description
 
IBM Lotus Sametime Entry              5724-T65   Per Authorized
                                                  User
IBM Lotus Sametime Standard           5724-J23   Per Processor
                                                  Value Unit (PVU)
IBM Lotus Sametime Standard           5724-J23   Per Authorized
                                                  User for Linux
                                                  on System z
IBM Lotus Sametime Standard           5724-J23   PROCESSOR-Day(s)
IBM Lotus Sametime Standard           5724-J23   Per Processor
                                                  Value Unit for
                                                  Linux on System
                                                  z
IBM Lotus Sametime Standard           5724-J23   Per Authorized
                                                  User
IBM Lotus Sametime Standard           5724-J23   Per Authorized
 Extension from Sametime Limited                  User for Linux
 Entitlement                                      on System z
IBM Lotus Sametime Standard           5724-J23   Per Authorized
 Extension from Sametime Limited                  User
 Entitlement
IBM Lotus Web Conferencing            5724-J23   Per Concurrent
                                                  User
IBM Lotus Web Conferencing            5724-J23   Per Concurrent
                                                  User for Linux
                                                  on System z

Charge metrics definitions

Processor Value Unit (PVU)

Processor Value Unit (PVU) is a unit of measure by which this software product can be licensed. PVU entitlements are based on processor technology (defined within the PVU table1 by processor vendor, brand, type, and model number). IBM continues to define a processor, for purposes of PVU-based licensing, to be each processor core on a chip. Each software product has a unique price per PVU. To determine the total cost of deploying an individual software product in a specific hardware environment, you must take the following steps:

  1. For each processor core in the hardware environment on which the software product is to be licensed, determine the PVU requirement based on its processor technology per the PVU table1.
  2. Add the PVU requirements for all processor cores in the hardware environment.
  3. Multiply the software product's price per PVU by the total number of PVUs required as determined in step 2 above.

PVU entitlements are specific to a software product and may not be exchanged, interchanged, or aggregated with PVU entitlements of another software product.

Unless you have deployed eligible sub-capacity products according to the sub-capacity1 terms, you must obtain PVU Proof of Entitlements (PoEs) for the maximum number of activated2 physical processor cores in the hardware environment made available to or managed by the software product. This is also referred to as full capacity licensing.

1
For information regarding PVU and sub-capacity licensing, including the latest PVU table, visit
http://www.ibm.com/software/lotus/passportadvantage/pvu_licensing_for_customers.html
2
Activated processor cores are physical processor cores that are available for use in a server. They include processor cores:
  • That are activated (available for use) when the server is shipped by the manufacturer
  • That are activated subsequently through activation codes purchased from the server manufacturer by the customer
  • Whose capacity can be limited by the customer through virtualization technologies, operating system commands, and BIOS settings.

Concurrent User

Concurrent User is the unit of measure by which this program is licensed. A Concurrent User is a shared user access to the program within or outside of your enterprise. The program may be installed only on one computer or one server. The total number of Concurrent Users simultaneously accessing the program at any moment in time may not exceed the highest number of Concurrent Users authorized by the Proof of Entitlement (PoE). You must have an entitlement for each Concurrent User simultaneously accessing the program or any program component in any manner directly or indirectly (for example, via a multiplexing program, device, or application server) through any means.

Authorized User

Authorized User is the unit of measure by which this program is licensed. An Authorized User is an individual (named or unnamed) within or outside of your enterprise. The program may be installed on one or more computers or servers and accessed by the number of users authorized by the Proof of Entitlement (PoE). You must have an entitlement for each Authorized User accessing the program or any program component in any manner directly or indirectly (for example, via a multiplexing program, device, or application server) through any means.

Passport Advantage program licenses

IBM Lotus Sametime Entry

                                                         Part
Part description                                         number
 
IBM Lotus Sametime Entry
IBM Lotus Sametime Entry per Authorized User Annual SW   E0477LL
 S&S Rnwl
IBM Lotus Sametime Entry per Authorized User Lic + SW    D61USLL
 S&S 12 Mo
IBM Lotus Sametime Entry per Authorized User SW S&S      D61UTLL
 Reinstate 12 Mo
 

IBM Lotus Sametime Standard

                                                         Part
Part description                                         number
 
IBM Lotus Sametime Standard
IBM Lotus Sametime Standard Authorized User Lic + SW     D5CT2LL
 S&S 12 Mo
IBM Lotus Sametime Standard Authorized User SW S&S       D5CT6LL
 Reinstate 12 Mo
IBM Lotus Sametime Standard Per Authorized User Annual   E1CT5LL
 SW S&S Rnwl
IBM Lotus Sametime Standard for Extranet Proc Value      E026ELL
 Unit Annual SW S&S Rnwl
IBM Lotus Sametime Standard for Extranet Proc Value      D55Y0LL
 Unit Lic+SW S&S 12 Mo
IBM Lotus Sametime Standard for Extranet Proc Value Unt  D55Y1LL
 SW S&S Reinst 12 Mo
 

IBM Lotus Sametime Standard

                                                         Part
Part description                                         number
 
IBM Lotus Web Conferencing
IBM Lotus Web Conferencing Per Concurrent User Annual    E1D7ILL
 SW S&S Rnwl
IBM Lotus Web Conferencing per Concurrent User Lic + SW  D5D7GLL
 S&S 12 Mo
IBM Lotus Web Conferencing per Concurrent User SW S&S    D5D7JLL
 Reinstate 12 Mo
 

IBM Lotus Sametime Standard

                                                         Part
Part description                                         number
 
IBM Lotus Sametime Standard Extension from Sametime
 Limited Entitlement
Lotus Sametime Stnd Ext frm ST Lmtd Entitlement AU       E08I0LL
 Annual SW S&S Rnwl
Lotus Sametime Stnd Ext frm ST Lmtd Entitlement AU Lic   D0CC9LL
 + SW S&S 12 Mo
Lotus Sametime Stnd Ext frm ST Lmtd Entitlement AU SW    D0CCALL
 S&S Reinstate 12 Mo
 

Passport Advantage Trade-up licenses

IBM Lotus Sametime Standard

                                                        Part
Precursor product           Trade-up product            number
 
IBM Lotus Web Conferencing
Competitive Web             Lts Web Confrncng Cncrnt    D54UCLL
 Conferencing                Usr fr Compet Web Cnfrncng
                             TradeUp Lic+SWS&S12Mo
 

IBM Lotus Sametime Standard

                                                        Part
Precursor product           Trade-up product            number
 
IBM Lotus Sametime
 Standard
IBM Lotus Sametime Entry    IBM Lotus Sametime          D03KYLL
                             Standard AU fr Sametime
                             Entry AU TradeUp Lic+SW
                             S&S 12Mo
 

Passport Advantage supply

                                                         Part
Program name/description                                 number
 
IBM Lotus Sametime Standard V8.5.1
IBM Lotus Sametime Standard V8.5.1 Multiplatform         AH138ML
 Multilingual Media Pack
IBM Lotus Sametime Entry V8.5.1
IBM Lotus Sametime Entry V8.5.1 Multiplatform            AH139ML
 Multilingual Media Pack
 

Passport Advantage customer: Media pack entitlement details

Customers with active maintenance or subscription for the products listed are entitled to receive the corresponding media pack.

IBM Lotus Sametime Entry V8.5.1

 
Entitled maintenance        Media packs description     Part
offerings description                                   number
 
 
 
IBM Lotus Sametime Entry    IBM Lotus Sametime Entry    AH139ML
per Authorized User         V8.5.1 Multiplatform
                            Multilingual Media Pack
 

IBM Lotus Sametime Standard V8.5.1

 
Entitled maintenance        Media packs description     Part
offerings description                                   number
 
 
 
IBM Lotus Sametime          IBM Lotus Sametime          AH138ML
 Authorized User on Linux    Standard V8.5.1
 for System z                Multiplatform Multilingual
                             Media Pack
IBM Lotus Sametime          IBM Lotus Sametime          AH138ML
 Processor Value Unit on     Standard V8.5.1
 Linux for System z          Multiplatform Multilingual
                             Media Pack
IBM Lotus Sametime          IBM Lotus Sametime          AH138ML
 Standard Extension from     Standard V8.5.1
 Sametime Limited            Multiplatform Multilingual
 Entitlement Auth User       Media Pack
IBM Lotus Sametime          IBM Lotus Sametime          AH138ML
 Standard Extension from     Standard V8.5.1
 Sametime Limited            Multiplatform Multilingual
 Entitlement Authorized      Media Pack
 User on Linux for System z
IBM Lotus Sametime          IBM Lotus Sametime          AH138ML
 Standard Extranet           Standard V8.5.1
 Processor Value Unit        Multiplatform Multilingual
                             Media Pack
IBM Lotus Web Conferencing  IBM Lotus Sametime          AH138ML
 Concurrent User             Standard V8.5.1
                             Multiplatform Multilingual
                             Media Pack
IBM Lotus Web Conferencing  IBM Lotus Sametime          AH138ML
 Concurrent User on Linux    Standard V8.5.1
 for System z                Multiplatform Multilingual
                             Media Pack
Lotus Sametime Standard     IBM Lotus Sametime          AH138ML
 per Authorized User         Standard V8.5.1
                             Multiplatform Multilingual
                             Media Pack
 

Cross-platform products

Cross-platform product for use on System z

Order the part numbers that follow when the product is used for either the development of code that will be deployed on System z servers or when the product will be communicating or transferring data between a distributed server and a System z server. Otherwise, order from the other set of part numbers in this announcement. This set of part numbers provides the identical supply and authorization as the other set in this announcement

Cross-platform product for use on System z IFL engines

Order the part numbers that follow when the product is intended to run on the Linux operating system on System z IFL engines. If the product is not intended to run on the Linux operating system on System z IFL engines, order from the other set of part numbers in this announcement. This set of part numbers provides the identical supply and authorization as the other set in this announcement.

IBM Lotus Sametime Standard

                                                         Part
Part description                                         number
 
IBM Lotus Sametime Standard
IBM Lotus Sametime Standard Auth User Linux on Sys z     E08WBLL
 Annual SW S&S Rnwl
IBM Lotus Sametime Standard Auth User Linux on Sys z     D0D8YLL
 Lic + SW S&S 12 Mo
IBM Lotus Sametime Standard Auth User Linux on Sys z SW  D0D8ZLL
 S&S Reinst 12 Mo
IBM Lotus Sametime Standard for Extranet PVU Lnx Sys z   E08WALL
 Annual SW S&S Rnwl
IBM Lotus Sametime Standard for Extranet PVU Lnx Sys z   D0D8WLL
 Lic+SW S&S 12 Mo
IBM Lotus Sametime Standard for Extranet PVU Lnx Sys z   D0D8XLL
 SW S&S Reinstate 12
 

IBM Lotus Sametime Standard

                                                         Part
Part description                                         number
 
IBM Lotus Web Conferencing
IBM Lotus Web Conferencing Concurrent User Lnx on Sys z  E08WCLL
 Annual SW S&S Rnwl
IBM Lotus Web Conferencing Concurrent User Lnx on Sys z  D0D90LL
 Lic+SW S&S 12 Mo
IBM Lotus Web Conferencing Concurrent User Lnx on Sys z  D0D91LL
 SW S&S Reinst 12 Mo
 

IBM Lotus Sametime Standard

                                                         Part
Part description                                         number
 
IBM Lotus Sametime Standard Extension from Sametime
 Limited Entitlement
Lotus Sametime Std Ext fr ST Lmtd Entitlement AU Lnx     D0D92LL
 Sys z Lic+SW S&S 12 Mo
Lotus Sametime Stnd Ext fr ST Lmtd Entitlemnt AU Lnx     E08WDLL
 Sys z Annl SW S&S Rnwl
Lts Sametime Std Ext fr ST Lmtd Entitlemnt AU Lnx Sys z  D0D93LL
 SW S&S Reinst 12 Mo
 

On/Off CoD

IBM Lotus Sametime Standard

                                                         Part
Part description                                         number
 
IBM Lotus Sametime Standard PROCESSOR-Day(s) Per         ASPI7LL
Use-Day OOCoD
 

 
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Terms and conditions
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The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with IBM are contained in the applicable contract documents such as the IBM International Program License Agreement, IBM International Passport Advantage Agreement, and the IBM Agreement for Acquisition of Software Maintenance.

Licensing

IBM International Program License Agreement including the License Information document and Proof of Entitlement (PoE) govern your use of the program. PoEs are required for all authorized use.

Part number products only, offered outside of Passport Advantage, where applicable, are license only and do not include Software Maintenance.

This software license includes Software Subscription and Support (also referred to as Software Maintenance).

License Information form numbers
                                          Program
Program name                              number     Form number
 
IBM Lotus Sametime Entry                  5724-T65   L-KBIM-823K67
IBM Lotus Sametime Standard               5724-J23   L-KBIM-823K67,
                                                     L-KBIM-82KJG5

The program's License Information will be available for review on the IBM Software License Agreement Web site

http://www.ibm.com/software/sla/sladb.nsf
Limited warranty applies

Yes

Limited warranty

IBM warrants that when the program is used in the specified operating environment, it will conform to its specifications. The warranty applies only to the unmodified portion of the program. IBM does not warrant uninterrupted or error-free operation of the program or that IBM will correct all program defects. You are responsible for the results obtained from the use of the program.

IBM provides you with access to IBM databases containing information on known program defects, defect corrections, restrictions, and bypasses at no additional charge. For further information, consult the IBM Software Support Handbook found at

http://www.ibm.com/support/handbook

IBM will maintain this information for at least one year after the original licensee acquires the program (warranty period).

Program technical support

Technical support of a program product will be available for a minimum of three years from the general availability date, as long as your Software Maintenance is in effect. This technical support allows you to obtain assistance (via telephone or electronic means) from IBM for product-specific, task-oriented questions regarding the installation and operation of the program product. Software Maintenance also provides you with access to updates, releases, and versions of the program. You will be notified, via announcement letter, of discontinuance of support with 12 months' notice. If you require additional technical support from IBM, including an extension of support beyond the discontinuance date, contact your IBM representative or IBM Business Partner. This extension may be available for a fee.

Money-back guarantee

For clarification, note that if for any reason you are dissatisfied with the program and you are the original licensee, you may obtain a refund of the amount you paid for it, if within 30 days of your invoice date you return the program and its PoE to the party from whom you obtained it. If you downloaded the program, you may contact the party from whom you acquired it for instructions on how to obtain the refund.

  • For clarification, note that for programs acquired under the IBM International Passport Advantage Agreement, this term applies only to your first acquisition of the program.
  • For clarification, note that for programs acquired under any of IBM's On/Off CoD software offerings, this term does not apply since these offerings apply to programs already acquired and in use by you.
Authorization for use on home/portable computer

The program may be stored on the primary machine and another machine, provided that the program is not in active use on both machines at the same time. You may not copy and use this program on another computer without paying additional license fees.

Product name
 
IBM Lotus Sametime Entry              No
IBM Lotus Sametime Standard           No
Volume orders (IVO)

No

Passport Advantage applies

Yes, and through the Passport Advantage Web site at

http://www.ibm.com/software/passportadvantage

This product is only available via Passport Advantage. It is not available as shrinkwrap.

Software Subscription and Support

Yes. Software Subscription and Support (also referred to as Software Maintenance) is included with licenses purchased through Passport Advantage and Passport Advantage Express. Product upgrades and technical support are provided by the Software Subscription and Support offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software and Technical Support provides voice and electronic access to IBM support organizations, worldwide.

IBM includes one year of Software Subscription and Support with each program license acquired. The initial period of Software Subscription and Support can be extended by the purchase of a renewal option, if available.

While your Software Subscription and Support is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions, and code-related questions. IBM provides assistance via telephone and, if available, electronic access, to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, 7 days a week. For additional details, consult your IBM Software Support Handbook at

http://www.ibm.com/support/handbook

Software Subscription and Support does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under the applicable agreements.

For additional information about the International Passport Advantage Agreement and the IBM International Passport Advantage Express Agreement, visit the Passport Advantage Web site at

http://www.ibm.com/software/passportadvantage
System i Software Maintenance applies

No

Educational allowance available

Not applicable.

On/Off CoD

To be eligible for On/Off CoD pricing, customers must be enabled for temporary capacity on the corresponding hardware, and the required contract - Z125-6907, Amendment for iSeries® and pSeries® Temporary Capacity On Demand - Software - must be signed prior to use.


 
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IBM Electronic Services
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IBM has transformed its delivery of hardware and software support services to help you achieve higher system availability. Electronic Services is a Web-enabled solution that offers an exclusive, no-additional-charge enhancement to the service and support available for IBM servers. These services are designed to provide the opportunity for greater system availability with faster problem resolution and preemptive monitoring. Electronic Services comprises two separate, but complementary, elements: Electronic Services news page and Electronic Services Agent.

The Electronic Services news page is a single Internet entry point that replaces the multiple entry points traditionally used to access IBM Internet services and support. The news page enables you to gain easier access to IBM resources for assistance in resolving technical problems.

The Electronic Service Agent™ is no-additional-charge software that resides on your server. It monitors events and transmits system inventory information to IBM on a periodic, client-defined timetable. The Electronic Service Agent automatically reports hardware problems to IBM. Early knowledge about potential problems enables IBM to deliver proactive service that may result in higher system availability and performance. In addition, information collected through the Service Agent is made available to IBM service support representatives when they help answer your questions or diagnose problems. Installation and use of IBM Electronic Service Agent for problem reporting enables IBM to provide better support and service for your IBM server.


 
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Prices
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For additional information and current prices, contact your local IBM representative.

Passport Advantage

For Passport Advantage information and charges, contact your IBM representative or authorized IBM Business Partner, or authorized IBM Business Partner for Software ValueNet®, if applicable. Additional information is also available at

http://www.ibm.com/software/passportadvantage

Business Partner information

If you are an IBM Business Partner -- Distributor for Workstation Software acquiring products from IBM, you may link to Passport Advantage Online for resellers where you can obtain Business Partner pricing information. An IBM ID and password are required.

https://www.ibm.com/software/howtobuy/passportadvantage/paoreseller

IBM Global Financing

IBM Global Financing offers competitive financing to credit-qualified customers to assist them in acquiring IT solutions. Offerings include financing for IT acquisition, including hardware, software, and services, both from IBM and other manufacturers or vendors. Offerings (for all customer segments: small, medium, and large enterprise), rates, terms, and availability can vary by country. Contact your local IBM Global Financing organization or visit

http://www-03.ibm.com/financing/us/index.html

IBM Global Financing offerings are provided through IBM Credit LLC in the United States, and other IBM subsidiaries and divisions worldwide to qualified commercial and government customers. Rates are based on a customer's credit rating, financing terms, offering type, equipment type, and options, and may vary by country. Other restrictions may apply. Rates and offerings are subject to change, extension, or withdrawal without notice.


 
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Order now
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To order, contact the Americas Call Centers or your local IBM representative, or your IBM Business Partner.

To identify your local IBM representative or IBM Business Partner, call 800-IBM-4YOU (426-4968).

Phone:      800-IBM-CALL (426-2255)
Fax:        800-2IBM-FAX (242-6329)
For IBM representative: callserv@ca.ibm.com
 
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Reference: YE001

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