IBM Cognos Analytic Applications per UVU now available on Passport Advantage

IBM United States Software Announcement 210-048
March 9, 2010

 
 ENUS210-048.PDF (103KB)

Table of contents   Document options  
Overview Overview Technical information Technical information
Key prerequisites Key prerequisites Ordering information Ordering information
Planned availability date Planned availability date Terms and conditions Terms and conditions
Description Description Prices Prices
Program number Program number Order now Order now
Publications Publications
 
Printable version Printable version

 
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Overview
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IBM® Cognos Analytic Applications now have additional data sourcing and expanded application conformance. This includes:

  • Pre-built sourcing for J.D. Edwards for IBM Cognos Customer Performance Sales Analytics and IBM Cognos Supply Chain Performance Procurement Analytics
  • Application conformance for DB2® 9.7 and Linux® (SUSE and Red Hat) support for the analytic application portfolio
  • Changes to the analytic applications pricing, from per install to per User Value Unit (UVU), effective March 9, 2010

IBM Cognos Analytic Applications deliver packaged reporting and analytics that enable customers to gain cross-departmental and functional insight into their performance far more cost effectively than if they were to build the application themselves. Unlike our competitors, these applications deliver a highly adaptable, integrated line-of-business view of performance that can make changes to business rules, data attributes, and source through a drag-and-drop process to ensure continuously relevant reporting content, while eliminating much of the coding, customizing, and interpreting of data involved with other vendors' solutions.

For information about these programs, visit the IBM Cognos Analytic Applications Web site

http://www-01.ibm.com/software/data/cognos/products/cognos-analytic-applications/

To order, contact your IBM representative, an IBM Business Partner, or the Americas Call Centers at: 800-IBM-CALL.

Reference:

IBM Cognos Banking Performance-Credit Risk                 YE001
IBM Cognos Customer Performance                            YE001
IBM Cognos Financial Performance                           YE001
IBM Cognos Supply Chain Performance                        YE001
IBM Cognos Workforce Performance                           YE001

 
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Key prerequisites
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Refer to the Technical information section for details.


 
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Planned availability date
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March 9, 2010: Electronic availability

March 18, 2010: Media availability


 
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Description
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Here is the description for the following IBM Cognos Analytic Applications products.

IBM Cognos Workforce Performance

This packaged analytic application delivers interactive insight into workforce issues. With consolidated reporting from multiple systems, it can analyze factors such as workforce strength, talent acquisition, talent development, talent retention, employee performance, and compensation. It transforms data from PeopleSoft, Oracle, and SAP Human Resource Management Systems (HRMS) and other best-of-breed systems into actionable information.

For additional information, visit

http://www-01.ibm.com/software/data/cognos/products/cognos-8-analytical-applications/workforce-performance/

IBM Cognos Financial Performance Analytics

IBM Cognos Financial Performance Analytics pulls general ledger, accounts receivable, and accounts payable information from different data sources, such as Enterprise Resource Planning, into standard reports for controllers and finance analysts, as well as line-of-business managers. The application has separate modules for general ledger, accounts payable, and accounts receivable that can be purchased separately or as a single solution. It not only generates packaged reports into standard formats, but also streamlines the configuration and management of financial information, which significantly lowers the overall cost of managing an organization's operational financial information.

For additional information, visit

http://www-01.ibm.com/software/data/cognos/products/cognos-8-analytical-applications/financial-performance/

IBM Cognos Customer Performance Sales Analytics

IBM Cognos Customer Performance Sales Analytics enables sales executives and managers to more effectively manage their sales cycles with faster insight into existing and emerging revenue opportunities. Part of IBM Cognos Analytic Applications, this application provides a standard and easier way of reporting and analyzing historical performance across the entire sales cycle. Customers can also seamlessly extend and enhance their level of insight by incorporating industry-leading business intelligence (BI) and performance management tools.

For additional information, visit

http://www-01.ibm.com/software/data/cognos/products/cognos-analytic-applications/customer-sales-analytics/

IBM Cognos Supply Chain Performance Procurement Analytics

IBM Cognos Supply Chain Performance Procurement Analytics provides a consistent and integrated analysis of spend and supplier performance that lowers costs and improves margins. Part of IBM Cognos Analytic Applications, the new application offers you a standard business model that delivers cross-functional reports for different departments that can be used to analyze spend and supplier performance. You can gain a deeper level of analysis that enhances the strategic planning capacity of different business functions with a consistent and integrated view of performance.

For additional information, visit

http://www-01.ibm.com/software/data/cognos/products/cognos-analytic-applications/supply-chain-procurement-analytics/

IBM Cognos Workforce Performance Talent Analytics

Together with IBM Cognos Workforce Performance Talent Analytics is the most comprehensive packaged BI solution to analyze workforce performance. Its standard, easy-to-use reports enable human resource professionals to more effectively assess the performance of talent acquisition, recruitment, and retention programs consistently. In combination with Cognos Workforce Performance, the module provides fact-based insight on overall workforce performance that informs and influences corporate strategy. Note that the module can be sold only to existing IBM Cognos 8 Workforce Performance customers and not as a separate application.

For additional information, visit

http://www-01.ibm.com/software/data/cognos/products/cognos-analytic-applications/workforce-talent-analytics/

IBM Cognos Banking Risk Performance - Credit Risk

IBM Cognos Banking Risk Performance - Credit Risk has industry-leading credit risk insight in standard reporting formats, enabling banks to measure and manage the right credit risk information confidently.

For additional information, visit

http://www-01.ibm.com/software/data/cognos/products/cognos-analytic-applications/banking-risk-performance/

Accessibility by people with disabilities

A US Section 508 Voluntary Product Accessibility Template (VPAT) can be requested via the IBM Web site

http://www.ibm.com/able/product_accessibility/index.html

 
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Availability of national languages
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Product description            Language        GA date
 
Cog Supply Chain Performance   English         March 18, 2010
 V8.4.2
Cognos Bank Perf-Credit Risk   English         March 18, 2010
 V8.4.2
Cognos Customer Performance    English         March 18, 2010
 V8.4.2
Cognos Financial Performance   English         March 18, 2010
 V8.4.2
Cognos Workforce Performance   English         March 18, 2010
 V8.4.2

 
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Program number
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Program    VRM                          Program name
number
 
5724-Y88   8.4.2                        IBM Cognos Banking
                                         Performance-Credit Risk
5724-X95   8.4.2                        IBM Cognos Customer
                                         Performance Sales
                                         Analytics
5724-Y89   8.4.2                        IBM Cognos Financial
                                         Performance
5724-X96   8.4.2                        IBM Cognos Supply Chain
                                         Performance Procurement
                                         Analytics
5724-Y87   8.4.2                        IBM Cognos Workforce
                                         Performance

 
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Offering Information
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Product information is available via the Offering Information Web site

http://www.ibm.com/common/ssi

Also, visit the Passport Advantage® Web site

http://www.ibm.com/software/passportadvantage

 
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Publications
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No publications are shipped with these products.

The IBM Publications Center

http://www.ibm.com/shop/publications/order

The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided. Payment options for orders are via credit card (in the U.S.) or customer number for 20 countries. A large number of publications are available online in various file formats, and they can all be downloaded by all countries.


 
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Technical information
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Specified operating environment

Hardware requirements

For complete details concerning the minimum hardware requirements to install and run IBM Cognos software, refer to the IBM Cognos 8 Analytic Applications Installation and Configuration Guide.

The Installation and Configuration Guide can be found at

http://publib.boulder.ibm.com/infocenter/caapps/v8r4m0/index.jsp
Software requirements

For complete details concerning the minimum software requirements to install and run IBM Cognos software, refer to the Installation and Configuration Guide for each product.

The Installation and Configuration Guide can be found at

http://publib.boulder.ibm.com/infocenter/caapps/v8r4m0/index.jsp

Software environment statement

The IBM Cognos product strategy includes leveraging industry-standard platforms such as operating systems, databases, and application servers. In order to provide the best service possible, IBM certifies each of our products to run on specific versions of these platforms. For complete details concerning supported software environments for IBM Cognos software, refer to the following links.

IBM Cognos 8 Customer Performance Sales Analytics

http://www-01.ibm.com/support/docview.wss?rs=3677&uid=swg27016820

IBM Cognos 8 Supply Chain Performance Procurement Analytics

http://www-01.ibm.com/support/docview.wss?rs=3677&uid=swg27016820

IBM Cognos 8 Financial Performance

http://www-01.ibm.com/support/docview.wss?rs=3677&uid=swg27016820

IBM Cognos 8 Workforce Performance

http://www-01.ibm.com/support/docview.wss?rs=3677&uid=swg27016820

IBM Cognos 8 Banking Risk Performance

http://www-01.ibm.com/support/docview.wss?rs=3677&uid=swg27016820

The program's specifications and specified operating environment information may be found in documentation accompanying the program, if available, such as a Release Notes file, or other information published by IBM, such as an announcement letter. Documentation and other program content may be supplied only in the English language.

Planning information

Software Subscription and Support (also referred to as Software Maintenance) is included with licenses purchased through Passport Advantage and Passport Advantage Express. Product upgrades and technical support are provided by the Software Subscription and Support (also referred to as Software Maintenance) offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software, and technical support provides voice and electronic access to IBM support organizations, worldwide.

IBM includes one year of Software Subscription and Support (also referred to as Software Maintenance) with each program license acquired. The initial period of Software Subscription and Support (also referred to as Software Maintenance) can be extended by the purchase of a renewal option, if available.

Security, auditability, and control

The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.


 
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Ordering information
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This product is only available via Passport Advantage. It is not available as shrinkwrap.

These products may only be sold directly by IBM or by authorized IBM Business Partners for Software ValueNet®.

For more information about IBM Software ValueNet, visit

http://www-01.ibm.com/software/lotus/passportadvantage/IBM_SW_ValueNet.html

To locate IBM Business Partners for Software ValueNet in your geography for a specific Software ValueNet portfolio, contact your IBM representative.

Product information

Licensed function title             Product group   Product
                                                    category
 
IBM Cognos Banking                  IBM Cognos      IBM Cognos
 Performance-Credit Risk             Analytical      Analytical
                                     Applications    Applications
IBM Cognos Customer Performance     IBM Cognos      IBM Cognos
 Sales Analytics                     Analytical      Analytical
                                     Applications    Applications
IBM Cognos Financial Performance    IBM Cognos      IBM Cognos
 Accounts Payable Analytics          Analytical      Analytical
                                     Applications    Applications
IBM Cognos Financial Performance    IBM Cognos      IBM Cognos
 Accounts Receivable Analytics       Analytical      Analytical
                                     Applications    Applications
IBM Cognos Financial Performance    IBM Cognos      IBM Cognos
 General Ledger Analytics            Analytical      Analytical
                                     Applications    Applications
IBM Cognos Supply Chain             IBM Cognos      IBM Cognos
 Performance Procurement Analytics   Analytical      Analytical
                                     Applications    Applications
IBM Cognos Workforce Performance    IBM Cognos      IBM Cognos
                                     Analytical      Analytical
                                     Applications    Applications
IBM Cognos Workforce Performance    IBM Cognos      IBM Cognos
 Talent Analytics                    Analytical      Analytical
                                     Applications    Applications
Program name                          PID        Charge unit
                                      number     description
 
IBM Cognos Banking                    5724-Y88   Per User Value
 Performance-Credit Risk                          Unit
IBM Cognos Customer Performance       5724-X95   Per User Value
 Sales Analytics                                  Unit
IBM Cognos Financial Performance      5724-Y89   Per User Value
 Accounts Payable Analytics                       Unit
IBM Cognos Financial Performance      5724-Y89   Per User Value
 Accounts Receivable Analytics                    Unit
IBM Cognos Financial Performance      5724-Y89   Per User Value
 General Ledger Analytics                         Unit
IBM Cognos Supply Chain Performance   5724-X96   Per User Value
 Procurement Analytics                            Unit
IBM Cognos Workforce Performance      5724-Y87   Per User Value
                                                  Unit
IBM Cognos Workforce Performance      5724-Y87   Per User Value
 Talent Analytics                                 Unit

Charge metrics definitions

User Value Unit (UVU)

UVU is the metric by which this program is licensed. UVU entitlements are based on the number of users for the given program. A Proof of Entitlement (PoE) must be obtained for the appropriate number of UVUs required for your environment as defined by the specific program terms. The UVU entitlements are specific to the program and may not be exchanged, interchanged, or aggregated with UVU entitlements of another software program. UVU licensing offers you price benefits for customers by enabling a lower cost of incremental growth of resources. To understand these benefits of UVU licensing, and to determine how many UVUs to obtain for the program, please contact your IBM representative.

Passport Advantage program licenses

IBM Cognos Banking Performance-Credit Risk

Part description                                         Part
                                                         number
 
IBM Cognos Banking Performance-Credit Risk
IBM Cognos Banking Perf-Credit Risk UVU Annual SW S&S    E08LQLL
 Rnwl
IBM Cognos Banking Perf-Credit Risk UVU Lic + SW S&S 12  D0CL8LL
 Mo
IBM Cognos Banking Perf-Credit Risk UVU SW S&S           D0CLALL
 Reinstate 12 Mo

IBM Cognos Customer Performance

Part description                                         Part
                                                         number
 
IBM Cognos Customer Performance Sales Analytics
IBM Cognos Customer Perf Sales Analytics UVU Annual SW   E08LWLL
 S&S Rnwl
IBM Cognos Customer Perf Sales Analytics UVU Lic + SW    D0CLPLL
 S&S 12 Mo
IBM Cognos Customer Perf Sales Analytics UVU SW S&S      D0CLQLL
 Reinstate 12 Mo

IBM Cognos Financial Performance

Part description                                         Part
                                                         number
 
IBM Cognos Financial Performance Accounts Receivable
 Analytics
IBM Cognos Financial Perf AR Analytics UVU Annual SW     E08LULL
 S&S Rnwl
IBM Cognos Financial Perf AR Analytics UVU Lic + SW S&S  D0CLKLL
 12 Mo
IBM Cognos Financial Perf AR Analytics UVU SW S&S        D0CLLLL
 Reinstate 12 Mo

IBM Cognos Financial Performance

Part description                                         Part
                                                         number
 
IBM Cognos Financial Performance Accounts Payable
 Analytics
IBM Cognos Financial Perf AP Analytics UVU Annual SW     E08LTLL
 S&S Rnwl
IBM Cognos Financial Perf AP Analytics UVU Lic + SW S&S  D0CLILL
 12 Mo
IBM Cognos Financial Perf AP Analytics UVU SW S&S        D0CLJLL
 Reinstate 12 Mo

IBM Cognos Financial Performance

Part description                                         Part
                                                         number
 
IBM Cognos Financial Performance General Ledger
 Analytics
IBM Cognos Financial Perf GL Analytics UVU Annual SW     E08LVLL
 S&S Rnwl
IBM Cognos Financial Perf GL Analytics UVU Lic + SW S&S  D0CLMLL
 12 Mo
IBM Cognos Financial Perf GL Analytics UVU SW S&S        D0CLNLL
 Reinstate Reinstate 12 Mo

IBM Cognos Supply Chain Performance

Part description                                         Part
                                                         number
 
IBM Cognos Supply Chain Performance Procurement
 Analytics
IBM Cognos Supply Chn Perf Procure Analytics UVU Annual  E08LXLL
 SW S&S Rnwl
IBM Cognos Supply Chn Perf Procure Analytics UVU Lic +   D0CLRLL
 SW S&S 12 Mo
IBM Cognos Supply Chn Perf Procure Analytics UVU SW S&S  D0CLSLL
 Reinstate 12 Mo

IBM Cognos Workforce Performance

Part description                                         Part
                                                         number
 
IBM Cognos Workforce Performance Talent Analytics
IBM Cognos Workforce Perf Talent Analytics UVU Annual    E08LPLL
 SW S&S Rnwl
IBM Cognos Workforce Perf Talent Analytics UVU Lic + SW  D0CL6LL
 S&S 12 Mo
IBM Cognos Workforce Perf Talent Analytics UVU SW S&S    D0CL7LL
 Reinstate 12 Mo

IBM Cognos Workforce Performance

Part description                                         Part
                                                         number
 
IBM Cognos Workforce Performance
IBM Cognos Workforce Performance UVU Annual SW S&S Rnwl  E08LMLL
IBM Cognos Workforce Performance UVU Lic + SW S&S 12 Mo  D0CL2LL
IBM Cognos Workforce Performance UVU SW S&S Reinstate    D0CL3LL
 12 Mo

Passport Advantage supply

Program name/description                                 Part
                                                         number
 
Cog Supply Chain Performance V8.4.2
IBM Cognos 8 Supply Chain Performance Procurement        B502XEN
 Analytics 8.4.2 MU EN MP
Cognos Bank Perf-Credit Risk V8.4.2
IBM Cognos 8 Banking - Credit Risk 8.4.2 Multiplatform   B502ZEN
 EN MP
Cognos Customer Performance V8.4.2
IBM Cognos 8 Customer Performance Sales Analytics 8.4.2  B502WEN
 MU EN MP
Cognos Financial Performance V8.4.2
IBM Cognos 8 Financial Performance 8.4.2 Multiplatform   B502VEN
 EN MP
Cognos Workforce Performance V8.4.2
IBM Cognos 8 Workforce Performance 8.4.2 Multiplatform   B502YEN
 EN MP

Passport Advantage customer: Media pack entitlement details

Customers with active maintenance or subscription for the products listed are entitled to receive the corresponding media pack.

Cognos Financial Performance V8.4.2

Entitled maintenance        Media packs description     Part
offerings description                                   number
 
IBM Cognos Financial        IBM Cognos 8 Financial      B502VEN
 Performance Accounts        Performance 8.4.2
 Payable Analytics User      Multiplatform EN MP
 Value Unit
IBM Cognos Financial        IBM Cognos 8 Financial      B502VEN
 Performance Accounts        Performance 8.4.2
 Receivable Analytics User   Multiplatform EN MP
 Value Unit
IBM Cognos Financial        IBM Cognos 8 Financial      B502VEN
 Performance General Ledger  Performance 8.4.2
 Analytics User Value Unit   Multiplatform EN MP

Cognos Workforce Performance V8.4.2

Entitled maintenance        Media packs description     Part
offerings description                                   number
 
IBM Cognos Workforce        IBM Cognos 8 Workforce      B502YEN
 Performance Talent          Performance 8.4.2
 Analytics User Value Unit   Multiplatform EN MP
IBM Cognos Workforce        IBM Cognos 8 Workforce      B502YEN
 Performance User Value      Performance 8.4.2
 Unit                        Multiplatform EN MP

Cognos Customer Performance V8.4.2

Entitled maintenance        Media packs description     Part
offerings description                                   number
 
IBM Cognos Customer         IBM Cognos 8 Customer       B502WEN
Performance Sales           Performance Sales
Analytics User Value Unit   Analytics 8.4.2 MU EN MP

Cog Supply Chain Performance V8.4.2

Entitled maintenance        Media packs description     Part
offerings description                                   number
 
IBM Cognos Supply Chain     IBM Cognos 8 Supply Chain   B502XEN
Performance Procurement     Performance Procurement
Analytics User Value Unit   Analytics 8.4.2 MU EN MP

Cognos Bank Perf-Credit Risk V8.4.2

Entitled maintenance        Media packs description     Part
offerings description                                   number
 
IBM Cognos Banking          IBM Cognos 8 Banking -      B502ZEN
Performance-Credit Risk     Credit Risk 8.4.2
User Value Unit             Multiplatform EN MP

 
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Terms and conditions
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The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with IBM are contained in the applicable contract documents such as the IBM International Program License Agreement, IBM International Passport Advantage Agreement, and the IBM Agreement for Acquisition of Software Maintenance.

Licensing

IBM International Program License Agreement including the License Information document and Proof of Entitlement (PoE) govern your use of the program. PoEs are required for all authorized use.

Part number products only, offered outside of Passport Advantage, where applicable, are license only and do not include Software Maintenance.

This software license includes Software Subscription and Support (also referred to as Software Maintenance).

License Information form numbers
Program name                              Program    Form number
                                          number
 
IBM Cognos Banking Performance-Credit     5724-Y88   L-GLBC-7ZDSUZ
 Risk
IBM Cognos Customer Performance           5724-X95   L-GLBC-7ZDTK3
IBM Cognos Financial Performance          5724-Y89   L-GLBC-7ZDTQG
IBM Cognos Supply Chain Performance       5724-X96   L-GLBC-7ZDTVD
IBM Cognos Workforce Performance          5724-Y87   L-GLBC-7ZDSFL

The program's License Information will be available for review on the IBM Software License Agreement Web site

http://www.ibm.com/software/sla/sladb.nsf
Limited warranty applies

Yes

Limited warranty

IBM warrants that when the program is used in the specified operating environment, it will conform to its specifications. The warranty applies only to the unmodified portion of the Program. IBM does not warrant uninterrupted or error-free operation of the program or that IBM will correct all Program defects. You are responsible for the results obtained from the use of the Program.

IBM provides you with access to IBM databases containing information on known program defects, defect corrections, restrictions, and bypasses at no additional charge. For further information, consult the IBM Software Support Handbook found at

http://www.ibm.com/support/handbook

IBM will maintain this information for at least one year after the original licensee acquires the program (warranty period).

Program technical support

Technical support of a program product will be available for a minimum of three years from the general availability date, as long as your Software Maintenance is in effect. This technical support allows you to obtain assistance (via telephone or electronic means) from IBM for product-specific, task-oriented questions regarding the installation and operation of the program product. Software Maintenance also provides you with access to updates, releases, and versions of the program. You will be notified, via announcement letter, of discontinuance of support with 12 months' notice. If you require additional technical support from IBM, including an extension of support beyond the discontinuance date, contact your IBM representative or IBM Business Partner. This extension may be available for a fee.

Money-back guarantee

For clarification, note that if for any reason you are dissatisfied with the program and you are the original licensee, you may obtain a refund of the amount you paid for it, if within 30 days of your invoice date you return the program and its PoE to the party from whom you obtained it. If you downloaded the program, you may contact the party from whom you acquired it for instructions on how to obtain the refund.

For clarification, note that for programs acquired under the IBM International Passport Advantage Agreement, this term applies only to your first acquisition of the program.

Authorization for use on home/portable computer

The program may be stored on the primary machine and another machine, provided that the program is not in active use on both machines at the same time. You may not copy and use this program on another computer without paying additional license fees.

IBM Cognos Banking Performance-Credit Risk                    No
IBM Cognos Customer Performance                               No
IBM Cognos Financial Performance                              No
IBM Cognos Supply Chain Performance                           No
IBM Cognos Workforce Performance                              No
Volume orders (IVO)

No

Passport Advantage applies

Yes, and through the Passport Advantage Web site at

http://www.ibm.com/software/passportadvantage

This product is only available via Passport Advantage. It is not available as shrinkwrap.

Usage restriction

Yes. For additional information refer to the License Information Document that is available on the IBM Software License Agreement Web site

http://www.ibm.com/software/sla/sladb.nsf
International Passport Agreement
Software Subscription and Support (Software Maintenance)

Yes. Software Subscription and Support (also referred to as Software Maintenance) is included with licenses purchased through Passport Advantage and Passport Advantage Express. Product upgrades and technical support are provided by the Software Subscription and Support (also referred to as Software Maintenance) offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software and Technical Support provides voice and electronic access to IBM support organizations, worldwide.

IBM includes one year of Software Subscription and Support (also referred to as Software Maintenance) with each program license acquired. The initial period of Software Subscription and Support (also referred to as Software Maintenance) can be extended by the purchase of a renewal option, if available.

While your Software Subscription and Support (also referred to as Software Maintenance) is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions, and code-related questions. IBM provides assistance via telephone and, if available, electronic access, to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, 7 days a week. For additional details, consult your IBM Software Support Handbook at

http://www.ibm.com/support/handbook

Software Subscription and Support (also referred to as Software Maintenance) does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under the applicable agreements.

For additional information about the International Passport Advantage Agreement and the IBM International Passport Advantage Express Agreement, visit the Passport Advantage Web site at

http://www.ibm.com/software/passportadvantage
Other terms
System i Software Maintenance applies

No

Educational allowance available

Not applicable.


 
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IBM Electronic Services
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IBM has transformed its delivery of hardware and software support services to help you achieve higher system availability. Electronic Services is a Web-enabled solution that offers an exclusive, no-additional-charge enhancement to the service and support available for IBM servers. These services are designed to provide the opportunity for greater system availability with faster problem resolution and preemptive monitoring. Electronic Services comprises two separate, but complementary, elements: Electronic Services news page and Electronic Services Agent.

The Electronic Services news page is a single Internet entry point that replaces the multiple entry points traditionally used to access IBM Internet services and support. The news page enables you to gain easier access to IBM resources for assistance in resolving technical problems.

The Electronic Service Agent™ is no-additional-charge software that resides on your server. It monitors events and transmits system inventory information to IBM on a periodic, client-defined timetable. The Electronic Service Agent automatically reports hardware problems to IBM. Early knowledge about potential problems enables IBM to deliver proactive service that may result in higher system availability and performance. In addition, information collected through the Service Agent is made available to IBM service support representatives when they help answer your questions or diagnose problems. Installation and use of IBM Electronic Service Agent for problem reporting enables IBM to provide better support and service for your IBM server.


 
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Prices
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Passport Advantage

For Passport Advantage information and charges, contact your IBM representative or authorized IBM Business Partner, or authorized IBM Business Partner for Software ValueNet, if applicable. Additional information is also available at

http://www.ibm.com/software/passportadvantage

Business Partner information

If you are an IBM Business Partner -- Distributor for Workstation Software acquiring products from IBM, you may link to Passport Advantage Online for resellers where you can obtain Business Partner pricing information. An IBM ID and password are required.

https://www.ibm.com/software/howtobuy/passportadvantage/paoreseller

 
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Order now
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To order, contact your local IBM representative or your IBM Business Partner.

To identify your local IBM representative or IBM Business Partner, call 800-IBM-4YOU (426-4968).

For more information, contact the Americas Call Centers.

Phone:      800-IBM-CALL (426-2255)
Fax:        800-2IBM-FAX (242-6329)
For IBM representative:  callserv@ca.ibm.com
For IBM Business Partner:  pwswna@us.ibm.com
 
Mail:       IBM Teleweb Customer Support
            ibm.com® Sales Execution Center, Americas North
            3500 Steeles Ave. East, Tower 3/4
            Markham, Ontario
            Canada
            L3R 2Z1

Reference: YE001

The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.


Note: Shipments will begin after the planned availability date.
Trademarks

Electronic Service Agent is a trademark of IBM Corporation in the United States, other countries, or both.

IBM, DB2, Passport Advantage, ValueNet and ibm.com are registered trademarks of IBM Corporation in the United States, other countries, or both.

Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both.

Other company, product, and service names may be trademarks or service marks of others.

Terms of use

IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Additional terms of use are located at:

http://www.ibm.com/legal/us/en/

For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page

http://www.ibm.com/planetwide/us/

 

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