Accelerate business processes with IBM Business Process Accelerator V6.1.5

IBM United States Software Announcement 210-046
February 9, 2010

 
 ENUS210-046.PDF (109KB)

Table of contents   Document options  
Overview Overview Technical information Technical information
Key prerequisites Key prerequisites Ordering information Ordering information
Planned availability date Planned availability date Terms and conditions Terms and conditions
Description Description Prices Prices
Program number Program number Order
now Order now
Publications Publications
 
Printable version Printable version

 
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Overview
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Business Process Accelerator V6.1.5 delivers a single package that includes Lotus® Forms Server V3.5.1 and the optional WebSphere® Portal Server V6.1.5. It helps accelerate the implementation of business processes by delivering eForms in personalized business composite applications. A composite application is an application that aggregates multiple applications in a single composite view and facilitates interaction between these different component applications.

Business Process Accelerator V6.1.5 delivers the following benefits:

  • Even more scalable deployments -- Advanced scalability via support for Linux® on System z® in Lotus Forms Server
  • Easier and quicker process automation
    • Tech preview of Business Process Accelerator Framework delivers a set of out-of-the-box portlets and APIs to quickly and easily deploy process automation solutions involving forms, portal, and business process management (BPM).
    • Business users can use eForms in situational mashups through integration with Lotus Mashups.
  • Improved support for standards -- XHTML 1.0 support for compliance in Canada

To order, contact your IBM® representative, an IBM Business Partner, or the Americas Call Centers at: 800-IBM-CALL Reference: YE001


 
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Key prerequisites
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For details, refer to the Hardware requirements and Software requirements sections.


 
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Planned availability date
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  • February 9, 2010 (electronic software delivery)
  • February 19, 2010 (media and documentation)

 
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Description
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Section 508 of the U.S. Rehabilitation Act

Business Process Accelerator and WS Portal Serv is capable as of February 19, 2010 , when used in accordance with IBM's associated documentation, of satisfying the applicable requirements of Section 508 of the Rehabilitation Act, provided that any assistive technology used with the product properly interoperates with it. A U.S. Section 508 Voluntary Product Accessibility Template (VPAT), containing details on the products accessibility compliance, can be requested on the following Web site

http://www.ibm.com/able/product_accessibility/index.html

 
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Program number
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Program    VRM                          Program name
number
 
5724-U91   6.1.5                        IBM Business Process
                                         Accelerator
5724-U92   6.1.5                        IBM Business Process
                                         Accelerator and WebSphere
                                         Portal Server

 
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Education support
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IBM training provides education to support many IBM offerings. Descriptions of courses for IT professionals and managers are on the IBM training Web site

https://www-304.ibm.com/isv/spc/events/index.jsp

Call IBM training at 800-IBM-TEACH (426-8322) for catalogs, schedules, and enrollments.

IBM Software Services for Lotus Education provides education to support many Lotus offerings. For a complete list of offerings visit the following Web site

http://www.ibm.com/software/lotus/training

Technical Skills Software Workshop

No-fee technical skills training workshops (English only) for this product are offered to customers and business partners to gain hands-on skills for installing, configuring, operating, and supporting this product. The workshops are ideal for customers and business partners who are in the process of evaluating, or have already purchased it. Workshops are modeled to be 50 to 70% hands-on labs and are continually updated to current product release.

Workshops are delivered in multiple formats, traditional classroom, self-paced (self-study) and instructor led e-learning, all formats have the same content.

Traditional classroom workshops are scheduled and delivered in-person worldwide at IBM and non-IBM locations throughout the year.

Self-paced/self-study workshops enable the student to view the workshop presentations and execute the labs on their own schedule with no travel required. The presentations have speaker notes and allow the student full control to navigate the information. Students reserve a one week period to run the labs on a remote, supported, live environment. Support is provided through a monitored forum.

Note: A fast Internet connection is required.

For more details on current workshop content, schedules, and to register for any workshop format, visit

https://www-304.ibm.com/isv/spc/events/index.jsp

 
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Offering Information
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Product information is available via the Offering Information Web site

http://www.ibm.com/common/ssi

Also, visit the Passport Advantage® Web site

http://www.ibm.com/software/passportadvantage

 
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Publications
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No publications are shipped with these products.

The IBM Publications Center

http://www.ibm.com/shop/publications/order

The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided. Payment options for orders are via credit card (in the U.S.) or customer number for 20 countries. A large number of publications are available online in various file formats, and they can all be downloaded by all countries.


 
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Technical information
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Specified operating environment

Hardware requirements

For a detailed description of hardware and software requirements, refer to the product info centers at:

http://www.ibm.com/developerworks/websphere/zones/portal/proddoc.html
Software requirements

For details, refer to the Hardware requirements section.

The program's specifications and specified operating environment information may be found in documentation accompanying the program, if available, such as a README file, or other information published by IBM, such as an announcement letter. Documentation and other program content may be supplied only in the English language.

Planning information

Software Subscription and Support (also referred to as Software Maintenance) is included with licenses purchased through Passport Advantage and Passport Advantage Express. Product upgrades and technical support are provided by the Software Subscription and Support (also referred to as Software Maintenance) offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software, and technical support provides voice and electronic access to IBM support organizations, worldwide.

IBM includes one year of Software Subscription and Support (also referred to as Software Maintenance) with each program license acquired. The initial period of Software Subscription and Support (also referred to as Software Maintenance) can be extended by the purchase of a renewal option, if available.

Packaging

Business Process Accelerator and WebSphere Portal Server V6.1.5 will be distributed via a media package and electronic software distribution (ESD).

Business Process Accelerator and IBM WebSphere Portal Server V6.1.5 media package is distributed in one package with the following:

  • Business Process Accelerator and WebSphere Portal Server V 6.1.5 Product CDs
  • Soft copy product documentation including README files are included on the product CDs

The LI form numbers for IBM Business Process Accelerator and WebSphere Portal Server V6.1.5 are:

  • L-SYOG-7SUTM2
  • L-SYOG-7S3R8M

Security, auditability, and control

The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.


 
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Software Services
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IBM Software Services has the breadth, depth, and reach to manage your services needs. You can leverage the deep technical skills of our lab-based, software services team and the business consulting, project management, and infrastructure expertise of our IBM Global Services team. Also, we extend our IBM Software Services reach through IBM Business Partners to provide an extensive portfolio of capabilities. Together, we provide the global reach, intellectual capital, industry insight, and technology leadership to support a wide range of critical business needs.

To learn more about IBM Software Services or to contact a Software Services sales specialist, visit

http://www.ibm.com/software/sw-services/

 
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Ordering information
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This product is only available via Passport Advantage. It is not available as shrinkwrap.

Product information

Licensed function title             Product group   Product category
 
IBM Business Process Accelerator    Lotus Forms     IBM Business Process
                                                     Accelerator
IBM Business Process Accelerator    Lotus Forms     IBM Business Process
 and WebSphere Portal Server                         Accelerator and WebSphere 
                                                     Portal
Program name                          PID        Charge unit
                                      number     description
 
IBM Business Process Accelerator      5724-U91   Per Processor Value Unit (PVU) for                                                  
                                                  Linux on System z
IBM Business Process Accelerator      5724-U91   Per PVU
IBM Business Process Accelerator      5724-U91   Per 20 Authorized Users
                                                  for Linux on System z
IBM Business Process Accelerator      5724-U91   Per 20 Authorized Users
IBM Business Process Accelerator and  5724-U92   Per PVU for Linux on System z
 WebSphere Portal Server                          
IBM Business Process Accelerator and  5724-U92   Per PVU
 WebSphere Portal Server                           
IBM Business Process Accelerator and  5724-U92   Per 20 Authorized Users
 WebSphere Portal Server                          
IBM Business Process Accelerator and  5724-U92   Per 20 Authorized Users
 WebSphere Portal Server                          Authorized Users
                                                  for Linux on System z

Charge metrics definitions

Processor Value Unit (PVU)

Processor Value Unit (PVU) is a unit of measure by which this software product can be licensed. PVU entitlements are based on processor technology (defined within the PVU table 1 by processor vendor, brand, type and model number). IBM continues to define a processor, for purposes of PVU-based licensing, to be each processor core on a chip. Each software product has a unique price per PVU. To determine the total cost of deploying an individual software product in a specific hardware environment, you must take the following steps:

  1. For each processor core in the hardware environment on which the software product is to be licensed, determine the PVU requirement based on its processor technology per the PVU table 1.
  2. Add the PVU requirements for all processor cores in the hardware environment.
  3. Multiply the software product's price per PVU by the total number of PVUs required as determined in step 2 above.

PVU entitlements are specific to a software product and may not be exchanged, interchanged, or aggregated with PVU entitlements of another software product.

Unless you have deployed eligible sub-capacity products according to the sub-capacity1 terms, you must obtain PVU Proof of Entitlements (PoEs) for the maximum number of activated2 physical processor cores in the hardware environment made available to or managed by the software product. This is also referred to as full capacity licensing.

(1) For information regarding PVU and sub-capacity licensing, including the latest PVU table, visit

http://www.ibm.com/software/lotus/passportadvantage/pvu_licensing_for _customers.html

(2) Activated processor cores are physical processor cores that are available for use in a server. They include processor cores:

  • That are activated (available for use) when the server is shipped by the manufacturer
  • That are activated subsequently through activation codes purchased from the server manufacturer by the customer
  • Whose capacity can be limited by the customer through Virtualization technologies, Operating System commands and BIOS settings.

Processor (Value Unit)

A processor core is a functional unit within a computing device that interprets and executes instructions. A processor core consists of at least an instruction control unit and one or more arithmetic or logic unit. With multicore technology, each core is considered a processor. Not all processor cores require the same number of PVU entitlements. To calculate the number of PVU entitlements required, refer to the PVU table on the following Web site

http://www.ibm.com/software/lotus/passportadvantage/pvu_licensing_for _customers.html

Passport Advantage program licenses

Business Process Accelerator

Part description                                         Part
                                                         number
 
IBM Business Process Accelerator
IBM Business Process Accelerator 20 Authorized Users     E05YALL
 Annual SW S&S Rnwl
IBM Business Process Accelerator 20 Authorized Users     D06QYLL
 Lic + SW S&S 12 Mo
IBM Business Process Accelerator 20 Authorized Users SW  D06QZLL
 S&S Reinstate 12 Mo
IBM Business Process Accelerator Processor VU Annual SW  E04S5LL
 S&S Rnwl
IBM Business Process Accelerator Processor VU Lic + SW   D03ZYLL
 S&S 12 Mo
IBM Business Process Accelerator Processor VU SW S&S     D03ZZLL
 Reinstate 12 Mo

Business Process Accelerator and WS Portal Serv

 
IBM Business Process Accelerator and WebSphere Portal
 Server
IBM Business Processor Accelerator w/WS Portal 20        D06Q5LL
 AuthUsr Lic+SW S&S 12 Mo
IBM Business Processor Accelerator w/WS Portal           E05Y5LL
 20AuthUsr Annual SW S&S Rnwl
IBM Business Processor Accelerator w/WS Portal PVU       E04S6LL
 Annual SW S&S Rnwl
IBM Business Processor Accelerator w/WS Portal PVU Lic   D0400LL
 + SW S&S 12 Mo
IBM Business Processor Accelerator w/WS Portal PVU SW    D0401LL
 S&S Reinstate 12 Mo
IBM Business Processor Accelerator w/WSPortal 20AuthUsr  D06Q6LL
 SW S&S Reinst 12 Mo

Passport Advantage supply

Bus Proc Acc w/ WS Prt SVR V6.1.5
IBM Business Process Accelerator and WebSphere Portal    BU060ML
 V6.1.5 Windows® ML MP
IBM Business Process Accelerator and WebSphere Portal    BU061ML
 V6.1.5 AIX® ML Med Pk
IBM Business Process Accelerator and WebSphere Portal    BU062ML
 V6.1.5 Linux ML MP
IBM Business Process Accelerator and WebSphere Portal    BU063ML
 V6.1.5 Solaris ML MP
IBM Business Process Accelerator and WebSphere Portal    BU064ML
 V6.1.5 IBM i ML MP
Business Process Accelerator V6.1.5
IBM Business Process Accelerator V6.1.5 Multiplatform    BU05ZML
 Multilingual Media Pk

Passport Advantage customer: Media pack entitlement details

Customers with active maintenance or subscription for the products listed are entitled to receive the corresponding media pack.

Business Process Accelerator V6.1.5

Entitled maintenance        Media packs description     Part
offerings description                                   number
 
Business Process            IBM Business Process        BU05ZML
 Accelerator PVU             Accelerator V6.1.5
                             Multiplatform Multilingual
                             Media Pk
IBM Business Process        IBM Business Process        BU05ZML
 Accelerator 20 Authorized   Accelerator V6.1.5
 Users Linux for System z    Multiplatform Multilingual
                             Media Pk
IBM Business Process        IBM Business Process        BU05ZML
 Accelerator Per 20          Accelerator V6.1.5
 Authorized User             Multiplatform Multilingual
                             Media Pk
IBM Business Process        IBM Business Process        BU05ZML
 Accelerator Processor       Accelerator V6.1.5
 Value Unit Linux for        Multiplatform Multilingual
 System z                    Media Pk

Bus Proc Acc w/ WS Prt SVR V6.1.5

 
IBM Business Process        IBM Business Process        BU060ML
 Accelerator and WebSphere   Accelerator and WebSphere
 Portal 20 Authorized Users  Portal V6.1.5 Windows ML
 Linux for System z          MP
IBM Business Process        IBM Business Process        BU064ML
 Accelerator and WebSphere   Accelerator and WebSphere
 Portal 20 Authorized Users  Portal V6.1.5 IBM i ML MP
 Linux for System z
IBM Business Process        IBM Business Process        BU063ML
 Accelerator and WebSphere   Accelerator and WebSphere
 Portal 20 Authorized Users  Portal V6.1.5 Solaris ML
 Linux for System z          MP
IBM Business Process        IBM Business Process        BU061ML
 Accelerator and WebSphere   Accelerator and WebSphere
 Portal 20 Authorized Users  Portal V6.1.5 AIX ML Med
 Linux for System z          Pk
IBM Business Process        IBM Business Process        BU062ML
 Accelerator and WebSphere   Accelerator and WebSphere
 Portal 20 Authorized Users  Portal V6.1.5 Linux ML MP
 Linux for System z
IBM Business Process        IBM Business Process        BU061ML
 Accelerator and WebSphere   Accelerator and WebSphere
 Portal Per 20 Authorized    Portal V6.1.5 AIX ML Med
 User                        Pk
IBM Business Process        IBM Business Process        BU062ML
 Accelerator and WebSphere   Accelerator and WebSphere
 Portal Per 20 Authorized    Portal V6.1.5 Linux ML MP
 User
IBM Business Process        IBM Business Process        BU063ML
 Accelerator and WebSphere   Accelerator and WebSphere
 Portal Per 20 Authorized    Portal V6.1.5 Solaris ML
 User                        MP
IBM Business Process        IBM Business Process        BU060ML
 Accelerator and WebSphere   Accelerator and WebSphere
 Portal Per 20 Authorized    Portal V6.1.5 Windows ML
 User                        MP
IBM Business Process        IBM Business Process        BU064ML
 Accelerator and WebSphere   Accelerator and WebSphere
 Portal Per 20 Authorized    Portal V6.1.5 IBM i ML MP
 User
IBM Business Process        IBM Business Process        BU060ML
 Accelerator and WebSphere   Accelerator and WebSphere
 Portal Processor Value      Portal V6.1.5 Windows ML
 Unit Linux for System z     MP
IBM Business Process        IBM Business Process        BU064ML
 Accelerator and WebSphere   Accelerator and WebSphere
 Portal Processor Value      Portal V6.1.5 IBM i ML MP
 Unit Linux for System z
IBM Business Process        IBM Business Process        BU063ML
 Accelerator and WebSphere   Accelerator and WebSphere
 Portal Processor Value      Portal V6.1.5 Solaris ML
 Unit Linux for System z     MP
IBM Business Process        IBM Business Process        BU061ML
 Accelerator and WebSphere   Accelerator and WebSphere
 Portal Processor Value      Portal V6.1.5 AIX ML Med
 Unit Linux for System z     Pk
IBM Business Process        IBM Business Process        BU062ML
 Accelerator and WebSphere   Accelerator and WebSphere
 Portal Processor Value      Portal V6.1.5 Linux ML MP
 Unit Linux for System z
IBM Business Process        IBM Business Process        BU061ML
 Accelerator and WebSphere   Accelerator and WebSphere
 Portal per Processor Value  Portal V6.1.5 AIX ML Med
 Unit                        Pk
IBM Business Process        IBM Business Process        BU062ML
 Accelerator and WebSphere   Accelerator and WebSphere
 Portal per Processor Value  Portal V6.1.5 Linux ML MP
 Unit
IBM Business Process        IBM Business Process        BU063ML
 Accelerator and WebSphere   Accelerator and WebSphere
 Portal per Processor Value  Portal V6.1.5 Solaris ML
 Unit                        MP
IBM Business Process        IBM Business Process        BU060ML
 Accelerator and WebSphere   Accelerator and WebSphere
 Portal per Processor Value  Portal V6.1.5 Windows ML
 Unit                        MP
IBM Business Process        IBM Business Process        BU064ML
 Accelerator and WebSphere   Accelerator and WebSphere
 Portal per Processor Value  Portal V6.1.5 IBM i ML MP
 Unit

Cross-platform products

Cross-platform product for use on System z

Order the part numbers that follow when the product is used for either the development of code that will be deployed on System z servers or when the product will be communicating and/or transferring data between a distributed server and a System z server. Otherwise order from the other set of part numbers in this announcement. This set of part numbers provides the identical supply and authorization as the other set in this announcement.

Cross-platform product for use on System z Integrated Facility for Linux (IFL) engines

Order the part numbers that follow when the product is intended to run on the Linux operating system on System z Integrated Facility for Linux (IFL) engines. If the product is not intended to run on the Linux operating system on System z IFL engines, order from the other set of part numbers in this announcement. This set of part numbers provides the identical supply and authorization as the other set in this announcement.

Business Process Accelerator

Part description                                         Part
                                                         number
 
IBM Business Process Accelerator
IBM Business Process Accelerator 20 Auth Usr Linux Sys   E08DELL
 z Annual SW S&S Rnwl
IBM Business Process Accelerator 20 Auth Usr Linux Sysz  D0C5PLL
 SW S&S Reinst 12 Mo
IBM Business Process Accelerator 20 Auth Usr Linx on     D0C5NLL
 Sys z Lic+SW S&S 12 Mo
IBM Business Process Accelerator Proc VU for Linux Sys   E08DDLL
 z Annual SW S&S Rnwl
IBM Business Process Accelerator Proc VU for Linux Sys   D0C5LLL
 z Lic + SW S&S 12 Mo
IBM Business Process Accelerator Proc VU for Linux Sysz  D0C5MLL
 SW S&S Reinstate 12

Business Process Accelerator and WS Portal Serv

 
IBM Business Process Accelerator and WebSphere Portal
 Server
IBM Bus Process Accelerator and WS Portal 20 AU Lnx Sys  D0C5SLL
 z Lic+SW S&S 12 Mo
IBM Bus Process Accelerator and WS Portal 20 AU Lnx Sys  D0C5TLL
 z SW S&S Reinst 12
IBM Bus Process Accelerator and WS Portal 20 AU Lnx      E08DGLL
 Sysz Annual SW S&S Rnwl
IBM Bus Process Accelerator and WS Portal PVU Linux Sys  D0C5QLL
 z Lic+SW S&S 12 Mo
IBM Bus Process Accelerator and WS Portal PVU Lnx Sys z  E08DFLL
 Annual SW S&S Rnwl
IBM Bus Process Accelerator and WS Portal PVU Lnx Sys z  D0C5RLL
 SW S&S Reinst 12 Mo

 
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Terms and conditions
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The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with IBM are contained in the applicable contract documents such as the IBM International Program License Agreement, IBM International Passport Advantage Agreement, and the IBM Agreement for Acquisition of Software Maintenance.

Licensing

IBM International Program License Agreement including the License Information document and Proof of Entitlement (PoE) govern your use of the Program. PoEs are required for all authorized use.

Part number products only, offered outside of Passport Advantage, where applicable, are license only and do not include Software Maintenance.

This software license includes Software Subscription and Support (also referred to as Software Maintenance).

License Information form number
Program name                              Program    Form number
                                          number
 
Business Process Accelerator              5724-U91   L-SYOG-7SUTM2,
                                                      L-SYOG-7S3R8M
Business Process Accelerator and WS       5724-U92   L-SYOG-7S3R8M,
 Portal Serv                                          L-SYOG-7SUTM2

The program's License Information will be available for review on the IBM Software License Agreement Web site

http://www.ibm.com/software/sla/sladb.nsf
Limited warranty applies

Yes

Warranty

IBM warrants that when the program is used in the specified operating environment, it will conform to its specifications. The warranty applies only to the unmodified portion of the program. IBM does not warrant uninterrupted or error-free operation of the program or that IBM will correct all program defects. You are responsible for the results obtained from the use of the program.

IBM provides you with access to IBM databases containing information on known program defects, defect corrections, restrictions, and bypasses at no additional charge. Consult the IBM Software Support Handbook for further information at

http://www.ibm.com/support/handbook

IBM will maintain this information for at least one year after the original licensee acquires the program (warranty period).

Program technical support

Technical support of a program product will be available for a minimum of five years from the general availability date, as long as your Software Maintenance is in effect. This technical support allows you to obtain assistance (via telephone or electronic means) from IBM for product-specific, task-oriented questions regarding the installation and operation of the program product. Software Maintenance also provides you with access to updates, releases, and versions of the program. You will be notified, via announcement letter, of discontinuance of support with 12 months' notice. If you require additional technical support from IBM, including an extension of support beyond the discontinuance date, contact your IBM representative or IBM Business Partner. This extension may be available for a fee.

Money-back guarantee

If for any reason you are dissatisfied with the program and you are the original licensee, you may obtain a refund of the amount you paid for it, if within 30 days of your invoice date you return the program and its PoE to the party from whom you obtained it. If you downloaded the program, you may contact the party from whom you acquired it for instructions on how to obtain the refund.

  • For programs acquired under the IBM International Passport Advantage Agreement, this term applies only to your first acquisition of the program.
Authorization for use on home/Portable computer

The program may be stored on the primary machine and another machine, provided that the program is not in active use on both machines at the same time. You may not copy and use this program on another computer without paying additional license fees.

Product name
 
Business Process Accelerator                                  No
Business Process Accelerator and WS Portal Serv               No
Volume orders (IVO)

No

Passport Advantage applies

Yes, and through the Passport Advantage Web site at

http://www.ibm.com/software/passportadvantage

This product is only available via Passport Advantage. It is not available as shrinkwrap.

Software Subscription and Support (Software Maintenance)

Yes. Software Subscription and Support (also referred to as Software Maintenance) is included with licenses purchased through Passport Advantage and Passport Advantage Express. Product upgrades and technical support are provided by the Software Subscription and Support (also referred to as Software Maintenance) offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software and Technical Support provides voice and electronic access to IBM support organizations, worldwide.

IBM includes one year of Software Subscription and Support (also referred to as Software Maintenance) with each program license acquired. The initial period of Software Subscription and Support (also referred to as Software Maintenance) can be extended by the purchase of a renewal option, if available.

While your Software Subscription and Support (also referred to as Software Maintenance) is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions, and code-related questions. IBM provides assistance via telephone and, if available, electronic access, to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, 7 days a week. For additional details, consult your IBM Software Support Handbook at

http://www.ibm.com/support/handbook

Software Subscription and Support (also referred to as Software Maintenance) does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under the applicable agreements.

For additional information about the International Passport Advantage Agreement and the IBM International Passport Advantage Express Agreement, visit the Passport Advantage Web site at

http://www.ibm.com/software/passportadvantage
System i Software Maintenance applies

No

Educational allowance available

Not applicable.


 
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IBM Electronic Services
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IBM has transformed its delivery of hardware and software support services to help you achieve higher system availability. Electronic Services is a Web-enabled solution that offers an exclusive, no-additional-charge enhancement to the service and support available for IBM servers. These services are designed to provide the opportunity for greater system availability with faster problem resolution and preemptive monitoring. Electronic Services comprises two separate, but complementary, elements: Electronic Services news page and Electronic Services Agent.

The Electronic Services news page is a single Internet entry point that replaces the multiple entry points traditionally used to access IBM Internet services and support. The news page enables you to gain easier access to IBM resources for assistance in resolving technical problems.

The Electronic Service Agent™ is no-additional-charge software that resides on your server. It monitors events and transmits system inventory information to IBM on a periodic, client-defined timetable. The Electronic Service Agent automatically reports hardware problems to IBM. Early knowledge about potential problems enables IBM to deliver proactive service that may result in higher system availability and performance. In addition, information collected through the Service Agent is made available to IBM service support representatives when they help answer your questions or diagnose problems. Installation and use of IBM Electronic Service Agent for problem reporting enables IBM to provide better support and service for your IBM server.


 
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Prices
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Passport Advantage

For Passport Advantage information and charges, contact your IBM representative or authorized IBM Business Partner, or authorized IBM Business Partner for Software ValueNet®, if applicable. Additional information is also available at

http://www.ibm.com/software/passportadvantage

Business Partner information

If you are an IBM Business Partner -- Distributor for Workstation Software acquiring products from IBM, you may link to Passport Advantage Online for resellers where you can obtain Business Partner pricing information. An IBM ID and password are required.

https://www.ibm.com/software/howtobuy/passportadvantage/paoreseller

IBM Global Financing

IBM Global Financing offers competitive financing to credit-qualified customers to assist them in acquiring IT solutions. Offerings include financing for IT acquisition, including hardware, software, and services, both from IBM and other manufacturers or vendors. Offerings (for all customer segments: small, medium, and large enterprise), rates, terms, and availability can vary by country. Contact your local IBM Global Financing organization or visit

http://www.ibm.com/financing

IBM Global Financing offerings are provided through IBM Credit LLC in the United States, and other IBM subsidiaries and divisions worldwide to qualified commercial and government customers. Rates are based on a customer's credit rating, financing terms, offering type, equipment type, and options, and may vary by country. Other restrictions may apply. Rates and offerings are subject to change, extension, or withdrawal without notice.


 
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Order now
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To order, contact the Americas Call Centers or your local IBM representative, or your IBM Business Partner.

To identify your local IBM representative or IBM Business Partner, call 800-IBM-4YOU (426-4968).

Phone:      800-IBM-CALL (426-2255)
Fax:        800-2IBM-FAX (242-6329)
Internet:   callserv@ca.ibm.com
Mail:       IBM Teleweb Customer Support
            ibm.com® Sales Execution Center, Americas North
            3500 Steeles Ave. East, Tower 3/4
            Markham, Ontario
            Canada
            L3R 2Z1

Reference: YE001

The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.


Note: Shipments will begin after the planned availability date.
Trademarks

Electronic Service Agent is a trademark of IBM Corporation in the United States, other countries, or both.

Lotus, WebSphere, System z, IBM, Passport Advantage, AIX, ValueNet and ibm.com are registered trademarks of IBM Corporation in the United States, other countries, or both.

Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both.

Windows is a registered trademark of Microsoft Corporation in the United States, other countries, or both.

Other company, product, and service names may be trademarks or service marks of others.

Terms of use

IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Additional terms of use are located at:

http://www.ibm.com/legal/us/en/

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