IBM Information Archive V1.1 delivers a robust, scalable, and secure storage repository for archived informationIBM United States Software Announcement 210-019
January 26, 2010
|Table of contents||Document options|
|At a glance|
Intended benefits of IBM® Information Archive V1.1:
- Absorbs multiple file types at very high rates to help minimize the impact on applications
- Provides simple end-user access to help recover archived data, whether from e-mail, files, or other sources
- Stores and migrates data across multiple storage tiers for retention periods of tens of years
- Supports almost all major archiving applications through industry-standard interfaces, such as Network File System (NFS), to allow archiving with no custom application programming interfaces (APIs)
- Delivers simple end-user management
- Provides options for a general purpose or a non-erasable, non-rewritable (NENR) archive repository
- Offers investment protection for existing IBM System Storage DR550 installations (supports IBM System Storage Archive Manager interface)
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IBM Information Archive V1.1 is a fully integrated solution for retaining archived information in a non-erasable, non-rewritable (NENR) storage format. Information Archive V1.1 connects to application servers across a local area network (LAN) and a virtual private network (VPN), receives files and documents from these applications, and stores them in a hierarchy of disk and tape storage. The information is stored in a collection, which is the basic storage repository within Information Archive V1.1. You can manage up to three separate storage collections within a single Information Archive V1.1. You can use Information Archive V1.1 as the target storage for your archiving applications or you can move information from your application or existing storage domain to Information Archive V1.1.
Information Archive V1.1 is designed to provide a robust, scalable, and secure storage repository for storing information from multiple sources in multiple file types. You can manage archived information from a single, simple to use graphical user interface (GUI). You can use the GUI to:
- Configure collections
- Define policies for archiving information
- Help monitor the health of IBM Information Archive
In addition, Information Archive V1.1 scales in capacity by adding more disk storage to the collections and scales in performance by adding more file system nodes.
Using hierarchical storage management techniques, Information Archive V1.1 helps move archived information across a hierarchy of lower cost storage devices, including tape. This can help you to match the value of your archived information to the cost of the infrastructure on which it is stored. Information Archive V1.1 is designed to provide a quick time-to-value so you can begin to realize its benefits very soon after installation and configuration.
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Refer to the Software requirements section.
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|Planned availability date|
February 5, 2010
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IBM Information Archive V1.1 is an fully integrated storage repository for archived information. It can store information sent from many different applications, including:
- Office productivity applications
- Audio and video streams
- Native file systems
- Archiving applications
Information Archive V1.1 can help provide a secure and non-erasable, non-rewritable (NENR) storage environment if you need to comply with specific information retention requirements. It helps reduce costs by providing a powerful and easy-to-use graphical user interface (GUI) to help manage archived information from a single point. This helps save time and eliminate the need to learn multiple different interfaces to help manage archived information.
Index information upon receipt
Information Archive V1.1 can receive information across standard file interfaces and protocols, such as Network File System (NFS). In addition, Information Archive V1.1 supports a Hypertext Transfer Protocol (HTTP)-based interface that applications can use to retrieve documents. To provide investment protection, Information Archive V1.1 can receive files from applications that support the IBM Tivoli® Storage Manager API library and IBM Tivoli Storage Manager archive client.
IBM Information Archive V1.1 uses collections to manage archived data. A collection is a logical container used to store documents and define retention and access requirements. Information Archive V1.1 provides two types of collections for maintaining security:
- The IBM System Storage DR550 collection stores information from applications that implement the Tivoli Storage Manager API or Tivoli Storage Manager archive client interface.
- The Network Attached Storage (NAS) collection stores information from applications that implement standard file interfaces and protocols, such as NFS and HTTP.
A collection implements retention, which determines how long documents must remain accessible before they become eligible for deletion. Information Archive V1.1 helps prevent deletion of retention protected documents until their assigned retention periods elapse. Information Archive V1.1 supports two types of retention: time-based retention and event-based retention. A document cannot be deleted while either form of retention is in effect.
Depending on the requirements of the archiving application, a collection may be configured for either a NENR or a general purpose archive storage repository. Furthermore, because separate pools of physical storage are used for each collection, IBM Information Archive V1.1 may contain a combination of collections configured in both the NENR or general purpose mode of operation. In the NENR mode, a System Storage DR550 or NAS collection helps ensure that stored documents will not be deleted before their retention periods elapse, and that the data stored within the collection will not be tampered with beyond normal access control-based security. NAS collections configured for the general purpose mode offer similar fixed-content semantics for stored data and provide the same retention and auditing functions, but permit a less stringent mode of operation in which documents may optionally be deleted before their retention periods elapse.
To keep the documents in the collection safe, Information Archive V1.1 supports data redundancy and remote replication, which helps ensure that multiple copies of document data are maintained. RAID 6 storage is used to help recover from local media failures, and controller-based remote replication is used to help recover from catastrophic events that may affect the data center as a whole.
Hierarchical storage management
To help manage power and storage costs, Information Archive V1.1 provides hierarchical storage management (HSM) so that a combination of lower cost disk and tape storage devices may be used, and supports software-based compression and deduplication of data within the storage hierarchy.
Media lifecycle management
Information Archive V1.1 supports media lifecycle management, which allows data to be moved from one storage medium to another as new storage devices are commissioned to replace older devices over each collection's lifetime. WORM tape devices may be used with Information Archive V1.1 in support of regulatory compliance.
Section 508 of the U.S. Rehabilitation Act
The product in this announcement is capable, when used in accordance with associated IBM documentation, of satisfying the applicable requirements of Section 508 of the Rehabilitation Act, provided that any assistive technology used with the product properly interoperates with it.
A U.S. Section 508 Voluntary Product Accessibility Template (VPAT) can be requested at
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IBM Information Archive V1.1 is targeted at mid-size and enterprise businesses. Its easy implementation and quick time to value make it especially attractive for businesses that need to realize the benefits of archiving quickly. IBM Information Archive V1.1 delivers a storage repository that helps businesses optimize storage cost and mitigate business risk, providing the NENR storage environment with storage tier management.
IBM Information Archive incorporates the capabilities of the current IBM System Storage DR550, as well as adding more value through its consolidated software and management interfaces. If you currently store archived information on IBM N series systems, you can store that same information on IBM Information Archive. IBM Information Archive can serve as a parallel storage repository to the IBM N series systems.
In addition, IBM Information Archive can serve as a storage repository if you use the IBM Information Management portfolio of archiving applications, such as IBM Content Collector, IBM Content Manager and its associated applications, IBM FileNet®, and IBM Optim archiving applications.
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Refer to Hardware Announcement 109-679, dated January 26, 2010.
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Program number VR Program name 5608-IAF 1.1 IBM Information Archive
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Comprehensive education for IBM Tivoli products is offered through Worldwide Tivoli Education Delivery Services. A wide range of training options are available, including classes led by instructors, learning on demand, on-site training, and blended learning solutions.
For additional information, visit
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Product information is available via the Offering Information Web site
Also, visit the Passport Advantage® Web site
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The publications for IBM Information Archive V1.1 are available in English only.
The following hardcopy publications are shipped with the IBM Information Archive hardware appliance:
Title Order number IBM Information Archive V1.1 Installing and GC27-2326 Configuring IBM Information Archive IBM Information Archive V1.1 Service Guide SC27-2327
The publications in the following table are delivered on a CD-ROM with the IBM Information Archive hardware appliance:
Title Order number IBM Information Archive V1.1 Introduction and SC27-2324 Planning Guide IBM Information Archive V1.1 User's Guide SC27-2325 IBM Information Archive V1.1 Installing and GC27-2326 Configuring IBM Information Archive
The publications in the table below can be downloaded from the following Web site on the general availability date:
Title Order number IBM Information Archive V1.1 Introduction and SC27-2324 Planning Guide IBM Information Archive V1.1 User's Guide SC27-2325 IBM Information Archive V1.1 Installing and GC27-2326 Configuring IBM Information Archive IBM Information Archive V1.1 Service Guide SC27-2327
In addition, the publications in the above table can be ordered from the IBM Publications Center.
The IBM Publications Center
The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided. Payment options for orders are via credit card (in the U.S.) or customer number for 20 countries. A large number of publications are available online in various file formats, and they can all be downloaded by all countries, free of charge.
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Specified operating environment
IBM Information Archive (2231-IA3)
- Mozilla Firefox V2.0, or later
- Microsoft® Internet Explorer V7.0
Limitation: IBM Information Archive V1.1 (5608-IAF) operates on specified hardware only, defined by IBM 2231-IA3.
Refer to Hardware Announcement 109-679, dated December 08, 2009.
The program's specifications and specified operating environment information may be found in documentation accompanying the program, if available, such as a README file, or other information published by IBM, such as an announcement letter. Documentation and other program content may be supplied only in the English language.
Direct customer support
For technical support or assistance, contact your IBM representative or visit
Information Archive V1.1 is preloaded on the IBM Information Archive hardware appliance. The following are shipped with the IBM Information Archive hardware appliance:
- International Program License Agreement (Z125-3301)
- License Information document
- Publications (Refer to the Publications section)
Security, auditability, and control
Information Archive V1.1 uses the security and auditability features of the operating system software. The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.
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IBM Software Services has the breadth, depth, and reach to manage your services needs. You can leverage the deep technical skills of our lab-based, software services team and the business consulting, project management, and infrastructure expertise of our IBM Global Services team. Also, we extend our IBM Software Services reach through IBM Business Partners to provide an extensive portfolio of capabilities. Together, we provide the global reach, intellectual capital, industry insight, and technology leadership to support a wide range of critical business needs.
To learn more about IBM Software Services or to contact a Software Services sales specialist, visit
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|IBM Tivoli Enhanced Value-Based Pricing|
IBM Tivoli software products are priced using IBM Tivoli's Enhanced Value-Based Pricing. The Enhanced Value-Based Pricing system is based upon the IBM Tivoli Environment-Managed Licensing Model, which uses a managed-environment approach -- whereby price is determined by what is managed rather than the number and type of product components installed.
For example, all servers monitored with IBM Tivoli's monitoring product (IBM Tivoli Monitoring) require entitlements sufficient for those servers. Other Tivoli products may manage clients, client devices, agents, network nodes, users, or other items, and are licensed and priced accordingly.
Unlike typical systems management licensing models that require entitlements of specific software components to specific systems, the IBM Tivoli Environment-Managed Licensing Model provides the customer flexibility to deploy its IBM Tivoli software products within its environment in a manner that can address and respond to the customer's evolving architecture. That is, as the architecture of a customer's environment changes, the customer's implementation of IBM Tivoli software can be altered, as needed, without affecting the customer's license requirements (as long as the customer does not exceed its entitlements to the software).
Under Enhanced Value-Based Pricing, licensing and pricing of server-oriented applications are determined based upon the server's use in the customer's environment. Typically, such applications are licensed and priced in a manner that corresponds to each installed and activated processor of the server managed by the IBM Tivoli application to help correlate price to value while offering a simple solution.
Where a server is physically partitioned, this approach is modified. This partitioning technique is the approach used with systems that have either multiple cards or multiple frames, each of which can be configured independently. For servers capable of physical partitioning (for example, IBM System p® Scalable POWERparallel Systems® servers, Sun Ultra servers, and HP Superdome servers), an entitlement is required for each processor in the physical partition being managed by the Tivoli application. For example, assume that a server has 24 processors installed in aggregate. If this server is not partitioned, entitlements are required for all 24 processors. If, however, it is physically partitioned into three partitions, each containing eight processors, and Tivoli products were managing only one of the three partitions, then entitlements would be required for the eight processors on the physical partition managed by the IBM Tivoli application.
For servers with virtual or logical partitions, entitlements are required for all installed and activated processors on the server. For each IBM Tivoli application managing a clustered environment, licensing is based on the cumulative number of installed and activated processors on each server in the cluster. Where the cluster includes physically partitioned servers, the considerations described above concerning physically partitioned servers apply as well.
Enhanced Value-Based Pricing recognizes the convergence of RISC and UNIX®, and Microsoft Windows® and Intel® technologies, in order to simplify your licensing requirements, and to provide a smoother, more scalable model. Pricing and licensing does not differentiate between non-System z server platforms or operating systems. For some products, this platform neutrality extends to System z® and other host servers as well.
IBM Tivoli Enhanced Value-Based Pricing terminology definitions
Client device or client
A client device is a computer system that requires the execution of a set of commands, procedures, or applications from another computer system that is typically referred to as a server. Multiple client devices may share access to a common server. A client device generally has some processing capability or is programmable to allow a user to do work. Examples include, but are not limited to, notebook computers, desktop computers, desk side computers, technical workstations, appliances, automated teller machines, point-of-sale terminals, tills and cash registers, and kiosks.
An authorized user is one and only one individual (named or unnamed) within or outside your enterprise. A Proof of Entitlement (PoE) must be obtained for each individual user accessing the program in any manner. A program licensed under an authorized user PoE may be installed on a single computer or server, and accessed by multiple users, provided that a PoE has been obtained for each individual user accessing the program either directly or indirectly (via a multiplexing program, device, or application server) through any means on behalf of the user.
Note that authorized users have unique specific identity and IDs cannot be shared. An ID can establish one or more connections and count as a single authorized user.
Specific information to security products
An enterprise is a person or single entity and those subsidiaries with more than 50 percent ownership.
A server is a computer system that executes requested procedures, commands, or applications to one or more user or client devices over a network. A PoE must be obtained for each server on which the program or a component of the program is run or for each server managed by the program. Where blade technology is employed, each blade is considered a separate server.
Standby or backup systems
For programs running or resident on backup machines, IBM defines three types of situations: cold, warm and hot. In cold and warm situations, a separate entitlement for the copy on the backup machine is normally not required and typically no additional charge applies. In a hot backup situation, the customer needs to acquire other license or entitlements sufficient for that server. All programs running in backup mode must be solely under the customer's control, even if running at another enterprise's location.
As a practice, the following are definitions and allowable actions concerning the copy of the program used for backup purposes.
Cold: A copy of the program may reside, for backup purposes, on a machine as long as the program is not started. There is no additional charge for this copy.
Warm: A copy of the program may reside for backup purposes on a machine and is started, but is idling, and is not doing any work of any kind. There is no additional charge for this copy.
Hot: A copy of the program may reside for backup purposes on a machine, is started, and is doing work. The customer must acquire a license or entitlements for this copy and there will generally be an additional charge.
Doing work includes, for example, production, development, program maintenance, and testing. It also could include other activities such as mirroring of transactions, updating of files, synchronization of programs, data or other resources (for example, active linking with another machine, program, database or other resource, and so on), or any activity or configurations that would allow an active hot switch or other synchronized switch over between programs, databases, or other resources to occur.
In the case of a program or system configuration that is designed to support a high availability environment by using various techniques (for example, duplexing, mirroring of files, or transactions, maintaining a heartbeat, active linking with another machine, program, database, or other resource), the program is considered to be doing work in the hot situation and a license or entitlement must be purchased.
1 TB of managed storage = 2 to the power of 40 bytes = 1,099,511,627,776 bytes, trillion bytes.
Product and licensing Web sites
A complete list of IBM Tivoli products is available at
IBM Tivoli product licensing documents are available at
Through the Passport Advantage Agreement, you may receive discounted pricing based on their total volume of eligible products, across all IBM brands, acquired worldwide. The volume is measured by determining the total Passport Advantage points value of the applicable acquisitions. Passport Advantage points are only used for calculating the Entitled Passport Advantage discount.
To determine the required IBM Tivoli product configuration under Passport Advantage, the IBM Tivoli Enhanced Value-Based Pricing Model applies. The customer's environment is evaluated on a per-product basis.
Use the following two-step process to determine the total Passport Advantage points value:
- Analyze your environment to determine the number of charge units for a product. The quantity of each product's part numbers to be ordered is determine by that analysis.
- Order the Passport Advantage part numbers. A Passport Advantage point value, which is the same worldwide for a specific part number regardless of where the order is placed, is assigned to each IBM Tivoli product part number. The Passport Advantage point value for the applicable part number, multiplied by the quantity for that part number, will determine the Passport Advantage points for that IBM Tivoli product part number. The sum of these Passport Advantage points determines the Passport Advantage point value of the applicable IBM Tivoli product authorizations which then may be aggregated with the point value of other applicable Passport Advantage product acquisitions to determine the total Passport Advantage points value.
The discounted pricing available through Passport Advantage is expressed in the form of Suggested Volume Prices (SVPs), which vary depending on the SVP level. Each SVP level is assigned a minimum total Passport Advantage point value, which must be achieved, in order to qualify for that SVP level.
Media packs and documentation packs do not carry Passport Advantage points and are not eligible for SVP discounting.
For additional information on Passport Advantage, refer to the following
The following Passport Advantage part number categories may be orderable:
- License and Software Subscription and Support 12 months - This is the product authorization with Software Subscription and Support to the first anniversary date.
- Annual Software Subscription and Support Renewal - This is the Software Subscription and Support renewal for one anniversary that applies when a customer renews their existing coverage period prior to the anniversary date at which it expires.
- Software Subscription and Support Reinstatement 12 months - This is for customers who have allowed their Software Subscription and Support to expire, and later wish to reinstate their Software Subscription and Support.
- Media packs - These are the physical media, such as CD-ROMs, that deliver the product's code.
- Documentation packs - These contain printed documentation such as the User's Guide and Release Notes.
The following example is provided to illustrate your licensing requirements.
IBM Information Archive V1.1
Entitlement for IBM Information Archive V1.1 is on a per terabyte (TB) basis. The entitlement is based on the total usable disk capacity managed by IBM Information Archive V1.1.
The customer has IBM Information Archive with 112 TB of raw disk capacity, 72 TB of which are useable. The customer will require the following entitlements for IBM Information Archive.
TB tiers Number of TB entitlements required 1-12 12 13-32 20 33-64 32 65-100 8 101-250 0 251 + 0 Total entitlements required 72
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This product is only available via Passport Advantage. It is not available as shrinkwrap.
Product group: Tivoli Storage
Product category: System Storage Management
PID Product identifier description number IBM Information Archive V1.1 5608-IAF
Orders for new licenses will be accepted now.
Shipment will begin on the planned availability date.
Ordering information for Passport Advantage
Passport Advantage allows you to have a common anniversary date for Software Subscription and Support (SW S&S) renewals, which can simplify management and budgeting for eligible new versions and releases (and related technical support) for your covered products. The anniversary date, established at the start of your Passport Advantage Agreement, will remain unchanged while your Passport Advantage Agreement remains in effect. New software purchases will initially include twelve full months of Software Subscription and Support (also referred to as Software Maintenance). Software Subscription and Support in the second year (the first year of renewal) can be prorated to be coterminous with your common anniversary date. Thereafter, all Software Subscription and Support (Software Maintenance) will renew at the common anniversary date for twelve full months of Software Subscription and Support (Software Maintenance).
Refer to the IBM International Passport Advantage Agreement and to the IBM Software Support Handbook for specific terms relating to, and a more complete description of, technical support provided through Software Subscription and Support (Software Maintenance).
The quantity to be specified for the Passport Advantage part numbers in the following table is per terabyte. To order for Passport Advantage, specify the desired part number and quantity.
Description Part number Per Terabyte (1-12) License and SW S&S 12 Months D0C3YLL Per Terabyte (1-12) Annual SW S&S Renewal E08CSLL Per Terabyte (1-12) SW S&S Reinstatement 12 Months D0C3ZLL Per Terabyte (13-32) License and SW S&S 12 Months D0C40LL Per Terabyte (13-32) Annual SW S&S Renewal E08CTLL Per Terabyte (13-32) SW S&S Reinstatement 12 Months D0C41LL Per Terabyte (33-64) License and SW S&S 12 Months D0C42LL Per Terabyte (33-64) Annual SW S&S Renewal E08CULL Per Terabyte (33-64) SW S&S Reinstatement 12 Months D0C43LL Per Terabyte (65-100) License and SW S&S 12 Months D0C44LL Per Terabyte (65-100) Annual SW S&S Renewal E08CVLL Per Terabyte (65-100) SW S&S Reinstatement 12 Months D0C45LL Per Terabyte (101-250) License and SW S&S 12 Months D0C46LL Per Terabyte (101-250) Annual SW S&S Renewal E08CWLL Per Terabyte (101-250) SW S&S Reinstatement 12 Months D0C47LL Per Terabyte (251+) License and SW S&S 12 Months D0C48LL Per Terabyte (251+) Annual SW S&S Renewal E08CXLL Per Terabyte (251+) SW S&S Reinstatement 12 Months D0C49LL
Information Archive V1.1 is available in English. It is preloaded on the IBM Information Archive hardware appliance. Information Archive V1.1 is not available via electronic download and media is not separately orderable.
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|Terms and conditions|
The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with IBM are contained in the applicable contract documents such as the IBM International Program License Agreement, IBM International Passport Advantage Agreement, and the IBM Agreement for Acquisition of Software Maintenance.
This product is only available via Passport Advantage. It is not available as shrinkwrap.
IBM International Program License Agreement including the License Information document and PoE govern your use of the program. PoEs are required for all authorized use. Part number products only, offered outside of Passport Advantage, where applicable, are license only and do not include Software Maintenance.
This program is licensed under the IBM Program License Agreement (IPLA) and the associated Agreement for Acquisition of Software Maintenance, which provide for support with ongoing access to releases and versions of the program. IBM includes one year of Software Subscription and Support (also referred to as Software Maintenance) with the initial license acquisition of each program acquired. The initial period of Software Subscription and Support (also referred to as Software Maintenance) can be extended by the purchase of a renewal option, if available. This program has a one-time license charge for use of the program and an annual renewable charge for the enhanced support that includes telephone assistance (voice support for defects during normal business hours), as well as access to updates, releases, and versions of the program as long as support is in effect.
License Information form number
The program's License Information will be available for review on the IBM Software License Agreement Web site
Limited warranty applies
IBM warrants that when the program is used in the specified operating environment, it will conform to its specifications. The warranty applies only to the unmodified portion of the program. IBM does not warrant uninterrupted or error-free operation of the program or that IBM will correct all program defects. You are responsible for the results obtained from the use of the program.
IBM provides you with access to IBM databases containing information on known program defects, defect corrections, restrictions, and bypasses at no additional charge. For further information, consult the IBM Software Support Handbook found at
IBM will maintain this information for at least one year after the original licensee acquires the program (warranty period).
Program technical support
Technical support of a program product will be available for a minimum of five years from the general availability date, as long as your Software Subscription and Support (also referred to as Software Maintenance) is in effect. This technical support allows you to obtain assistance (via telephone or electronic means) from IBM for product-specific, task-oriented questions regarding the installation and operation of the program product. Software Subscription and Support (Software Maintenance) also provides you with access to updates, releases, and versions of the program. You will be notified, via announcement letter, of discontinuance of support with 12 months' notice. If you require additional technical support from IBM, including an extension of support beyond the discontinuance date, contact your IBM representative or IBM Business Partner. This extension may be available for a fee.
If for any reason you are dissatisfied with the program and you are the original licensee, you may obtain a refund of the amount you paid for it, if within 30 days of your invoice date you return the program and its PoE to the party from whom you obtained it. If you downloaded the program, you may contact the party from whom you acquired it for instructions on how to obtain the refund.
For clarification, note that (1) for programs acquired under the IBM International Passport Advantage offering, this term applies only to your first acquisition of the program and (2) for programs acquired under any of IBM's On/Off Capacity on Demand (On/Off CoD) software offerings, this term does not apply since these offerings apply to programs already acquired and in use by you.
Authorization for use on home/portable computer
You may not copy and use this program on another computer without paying additional license fees.
Volume orders (IVO)
IBM International Passport Advantage Agreement
Passport Advantage applies
Yes, and through the Passport Advantage Web site at
Yes. Usage is limited to the quantity of terabytes licensed.
For additional information, refer to the License Information document that is available on the IBM Software License Agreement Web site
Software Subscription and Support (Software Maintenance) applies
Yes. Software Subscription and Support (also referred to as Software Maintenance) is included with licenses purchased through Passport Advantage and Passport Advantage Express. Product upgrades and Technical Support are provided by the Software Subscription and Support (Software Maintenance) offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software and Technical Support provides voice and electronic access to IBM support organizations, worldwide.
IBM includes one year of Software Subscription and Support (Software Maintenance) with each program license acquired. The initial period of Software Subscription and Support (Software Maintenance) can be extended by the purchase of a renewal option, if available.
While your Software Subscription and Support (Software Maintenance) is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions, and code-related questions. IBM provides assistance via telephone and, if available, electronic access, only to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, 7 days a week. For additional details, consult your IBM Software Support Handbook at
Software Subscription and Support (Software Maintenance) does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under the applicable agreements.
For additional information about the International Passport Advantage Agreement and the IBM International Passport Advantage Express Agreement, visit the Passport Advantage Web site at
IBM Operational Support Services - SoftwareXcel
System i Software Maintenance applies
Variable charges apply
Educational allowance available
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|IBM Electronic Services|
IBM has transformed its delivery of hardware and software support services to help you achieve higher system availability. Electronic Services is a Web-enabled solution that offers an exclusive, no-additional-charge enhancement to the service and support available for IBM servers. These services are designed to provide the opportunity for greater system availability with faster problem resolution and preemptive monitoring. Electronic Services comprises two separate, but complementary, elements: Electronic Services news page and Electronic Services Agent.
The Electronic Services news page is a single Internet entry point that replaces the multiple entry points traditionally used to access IBM Internet services and support. The news page enables you to gain easier access to IBM resources for assistance in resolving technical problems.
The Electronic Service Agent is no-additional-charge software that resides on your server. It monitors events and transmits system inventory information to IBM on a periodic, client-defined timetable. The Electronic Service Agent automatically reports hardware problems to IBM. Early knowledge about potential problems enables IBM to deliver proactive service that may result in higher system availability and performance. In addition, information collected through the Service Agent is made available to IBM service support representatives when they help answer your questions or diagnose problems. Installation and use of IBM Electronic Service Agent for problem reporting enables IBM to provide better support and service for your IBM server.
To learn how Electronic Services can work for you, visit
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For Passport Advantage and charges, contact your IBM representative or your authorized IBM Business Partner. Additional information is also available at
Business Partner information
If you are an IBM Business Partner -- Distributor for Workstation Software acquiring products from IBM, you may link to Passport Advantage Online for resellers where you can obtain Business Partner pricing information. An IBM ID and password are required.
System Storage and Electronic Service Agent are trademarks of IBM Corporation in the United States, other countries, or both.
IBM, Tivoli, FileNet, Passport Advantage, System p, Scalable POWERparallel Systems and System z are registered trademarks of IBM Corporation in the United States, other countries, or both.
Microsoft and Windows are registered trademarks of Microsoft Corporation in the United States, other countries, or both.
UNIX is a registered trademark of The Open Group in the United States and other countries.
Intel is a registered trademark of Intel Corporation or its subsidiaries in the United States and other countries.
Other company, product, and service names may be trademarks or service marks of others.
For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page
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