IBM Maximo Mobile Suite V7.1.1 with Maximo Mobile Work Manager, Maximo Mobile Inventory Manager and Maximo Mobile Asset Manager charge optionsIBM United States Software Announcement 209-452
December 15, 2009
|Table of contents||Document options|
|At a glance|
IBM® Maximo® Mobile Suite V7.1.1 includes charge options for IBM Maximo Mobile Work Manager, IBM Maximo Inventory Manager, and IBM Maximo Mobile Asset Manager. The following functions are added:
- New Maximo Mobile Asset Manager supports adding assets, asset audits, inventory taking, updates, and meter readings.
- Linear assets support in Maximo Mobile Work Manager.
- Crew reporting in Maximo Mobile Work Manager.
- Partial receiving enhancements in Maximo Mobile Inventory Manager.
- Multi-device support across Maximo Mobile applications, enabling full screen UI on devices such as laptops and tablets.
For ordering, contact your IBM representative or an IBM Business Partner. For more information, contact the Americas Call Centers at 800-IBM-CALL (426-2255).
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IBM Maximo Mobile Suite V7.1.1 can help field personnel perform tasks at their work location using mobile devices. These tasks include getting detailed asset, work, service and inventory information on-site.
IBM Maximo Mobile Suite offers charge options for IBM Maximo Mobile Work Manager, IBM Maximo Mobile Inventory Manager, and IBM Maximo Mobile Asset Manager. The following charge options were previously offered separately under Maximo Mobile Work Manager and IBM Maximo Mobile Inventory Manager:
- IBM Maximo Mobile Work Manager
- Add-on Maximo Mobile Work Manager to Maximo Asset Management
- IBM Maximo Mobile Inventory Manager
- Add-on Maximo Mobile Inventory Manager to Maximo Asset Management
In addition, these following charge options are being added for the new IBM Maximo Mobile Asset Manager mobile feature:
- IBM Maximo Mobile Asset Manager
- Add-on Maximo Mobile Asset Manager to Maximo Asset Management
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IBM Maximo Asset Management V7.1 with fix pack 188.8.131.52, or later
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|Planned availability date|
- December 18, 2009: Electronic media
- January 15, 2010: Physical media
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IBM Maximo Mobile Work Manager
IBM Maximo Mobile Work Manager is a mobile work management application that helps maintenance, service, and operations professionals streamline field-based work processes based on timely access to:
- Work orders, service requests, and tickets
- Asset and location information, including asset specifications, diagrams and blueprints, spare parts, subassemblies, meters, and attributes
- Historical details
- Attached documents
- Scheduled dates and priorities
- Safety and hazards
- Work plans
Maximo Mobile Work Manager helps field technicians get detailed work, service, and asset information right where they are working, including details on service parameters, asset and work history, asset conditions, and the surrounding environment. It offers Maximo work and service management functions in an easy-to-use mobile user interface, allowing field technicians to perform tasks where they occur and not be tethered to their desks or carry large amounts of paperwork. It helps reduce manual errors and provides more accurate information to the field and management. Managers can monitor job progress and react to changing conditions in the field and dispatch technicians more efficiently. In wireless and cellular networks, information can be intelligently updated based on wireless coverage. Use Maximo Mobile Work Manager to:
- Manage job assignments, work orders, and tickets from mobile devices
- Create work orders on demand, including follow-up work orders
- View job plans, safety plans, and asset repair histories
- Record work status, materials, time and attendance, failure codes, tools, comments, and more
- Electronically capture signatures for work orders and other completed tasks
- Perform routes and rounds, meter readings, observations, and inspections
- Move and swap assets
IBM Maximo Mobile Inventory Manager
IBM Maximo Mobile Inventory Manager helps storeroom personnel issue, receive, manage, and track inventory items more accurately. It allows storeroom personnel to perform tasks where they occur and not be tethered to their desks. This helps to reduce paperwork and manual errors and to provide more accurate inventory status. It offers the following Maximo inventory and receiving functions with an easy-to-use mobile user interface so you can:
- Manage storerooms using mobile devices
- Perform physical cycle counts
- Perform issues, returns, and transfers
- Perform receiving processes, including receipt inspections, staging, and asset serialization
- Search for parts by number, equipment, description, or storeroom
- Utilize bar code and radio frequency identification (RFID) capabilities for inventory tracking and management
IBM Maximo Mobile Asset Manager
IBM Maximo Mobile Asset Manager helps asset managers manage, audit, and track assets, locations, and configuration items more accurately. It allows asset managers and auditors to perform tasks where the assets are located. This helps to reduce paperwork and manual errors and to provide more accurate information to management and the field. It offers the following Maximo asset functions with an easy-to-use mobile user interface so you can:
- Manage assets, locations, configuration items, routes, and collections using mobile devices
- Audit your physical asset inventory
- Create assets, locations, and configuration items
- Verify and update configuration and state of assets
- Perform meter readings
- Create and manage routes, rounds, and collections
- Move and swap assets
- Request maintenance work or service requests
- Utilize bar code and RFID capabilities for finding and identifying assets and locations
The add-on charge option in each of the mobile products will enable Maximo authorized or limited-use authorized users to add Maximo mobile applications to their authorized or limited-use authorized user licenses. In the case of limited-use authorized users, these users must have access to the desktop equivalent of the mobile applications in order to add the mobile applications.
Accessibility by people with disabilities
A U.S. Section 508 Voluntary Product Accessibility Template (VPAT) containing details on accessibility compliance can be requested at
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Program Program number VRM name 5724-Z22 7.1.1 IBM Maximo Mobile Suite
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Comprehensive education for IBM Tivoli® products is offered through Worldwide Tivoli Education Delivery Services. A wide range of training options are available, including classes led by instructors, learning on demand, on-site training, and blended learning solutions.
For additional information, visit
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Product information is available via the Offering Information Web site
Also, visit the Passport Advantage® Web site
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No publications are shipped with this program.
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Specified operating environment
- PDA running Windows® Mobile Version 5.x or 6.x operating systems.
- Minimum of 128 MB of internal RAM or the use of flash memory of 128 MB, or greater. Older flash memory technology can be quite slow. If flash memory is used, the newest flash memory technology is highly recommended.
- PCs running Windows XP or Vista with at least 1 GB of RAM are also supported as Mobile devices.
- IBM WebSphere®, Everyplace®, Custom Environment, which is included.
- IBM Maximo Asset Management V7.1 requirements, refer to the Maximo Installation Guide
Refer to the Tivoli process automation engine Product Coexistence matrix
Although Maximo Mobile applications are capable of running on PC-based machines for test and development environments, they are not supported on production environments. Maximo Mobile applications are designed to run on PDA devices with a 1/4-inch VGA screen or smaller. PDA mobile devices tend to have much less computing power than a typical laptop or desktop computer. The amount of memory and processor speeds on mobile devices will have an impact on the perceived performance across the entirety of the application. Where some tasks may seem instantaneous on a desktop computer, it should not be unexpected that some of these tasks take a few seconds longer on mobile devices.
The system administrator workstation is where you install the Maximo application and build the enterprise archive (EAR) files before deploying them.
- Intel-based processor
- 1 GB RAM
- SVGA 1024 x 768 resolution
- Microsoft® Windows XP or Windows Vista
- Microsoft Internet Explorer 6.0 browser
- Microsoft Internet Explorer 7.0 browser
- Adobe® Acrobat Reader 6.0
The server where you install WebSphere Application Server or BEA WebLogic Application Server and typically, where you deploy Maximo enterprise archive (EAR) files.
- Two to four dedicated 800 MHz processors
- Two GB RAM per processor
- 1.5 GB (or greater) disk space for Maximo, and the Java and Web server components
- IBM Maximo Asset Manangement V184.108.40.206
- Microsoft Windows 2003 Server (32 bit and 64 bit)
- Microsoft Windows 2008 Server (32 bit and 64 bit)
- IBM AIX® V5.3, V6.1 (32 bit and 64 bit)
- Red Hat Enterprise Linux® V4, V5 (x86 processor-based systems, Linux on System z®)
- Sun Solaris V9 or Sun Solaris V10 (SPARC processor-based systems)
- HP-UX 11i V3 (Itanium®)
- SUSE 9 (Linux on System z), SUSE 10 (x86 processor-based systems, Linux on System z)
You cannot use the Sun Solaris operating systems if you are running on an IBM DB2 Universal Database.
IBM WebSphere Application Server V220.127.116.11 is provided by IBM Corporation.
BEA WebLogic Server 9.2.2 is provided by the vendor.
The server is where you install database software to create and maintain your Maximo database. You are responsible for maintaining database platform software.
Refer to the database vendor documentation for hardware specifications.
Refer to the following software specifications:
- IBM DB2 Universal Database V18.104.22.168, V9.1.5, or V9.5 Workgroup or Enterprise Edition Configured for TCP/IP support
- IBM DB2 Universal Database V9.5 (only supported on Windows 2008)
- Oracle V22.214.171.124, or V10.1.0.5, or V10.2.0.3, or V11.1, Standard or Enterprise Edition
- Microsoft SQL Server 2005 SP2 or 2008, Standard or Enterprise Edition
Refer to the Hardware requirements section.
The program's specifications and specified operating environment information may be found in documentation accompanying the program, if available, such as a README file, or other information published by IBM, such as an announcement letter. Documentation and other program content may be supplied only in the English language.
Direct customer support
Direct customer support is provided by IBM Operational Support Services - SoftwareXcel. This fee service enhances your productivity by providing voice and electronic access into the IBM support organization. IBM Operational Support Services - SoftwareXcel helps answer questions pertaining to usage and suspected software defects for eligible products.
Installation and technical support is provided by Global Services. For more information call 800-IBM-4YOU (426-4968).
For technical support or assistance, contact your IBM representative or visit
IBM Maximo Mobile Suite V7.1.1 is distributed with:
- International Program License Agreement (Z125-3301)
- License Information document
- Publications (refer to the Publications section)
This program, when downloaded from a Web site, contains the applicable IBM license agreement and License Information, if appropriate, and will be presented for acceptance at the time of installation of the program. For future reference, the license and License Information will be stored in a directory such as LICENSE.TXT.
Security, auditability, and control
IBM Maximo Mobile Suite V7.1.1 uses the security and auditability features of the operating system software and the Tivoli Management Framework. The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.
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IBM Software Services has the breadth, depth, and reach to manage your services needs. You can leverage the deep technical skills of our lab-based, software services team and the business consulting, project management, and infrastructure expertise of our IBM Global Services team. Also, we extend our IBM Software Services reach through IBM Business Partners to provide an extensive portfolio of capabilities. Together, we provide the global reach, intellectual capital, industry insight, and technology leadership to support a wide range of critical business needs.
To learn more about IBM Software Services or to contact a Software Services sales specialist, visit
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|IBM Tivoli Enhanced Value-Based Pricing|
IBM Tivoli software products are priced using IBM Tivoli's Enhanced Value-Based Pricing. The Enhanced Value-Based Pricing system is based upon the IBM Tivoli Environment-Managed Licensing Model, which uses a managed-environment approach -- whereby price is determined by what is managed rather than the number and type of product components installed.
For example, all servers monitored with IBM Tivoli's monitoring product (IBM Tivoli Monitoring) require entitlements sufficient for those servers. Other Tivoli products may manage clients, client devices, agents, network nodes, users, or other items, and are licensed and priced accordingly.
Unlike typical systems management licensing models that require entitlements of specific software components to specific systems, the IBM Tivoli Environment-Managed Licensing Model provides the customer flexibility to deploy its IBM Tivoli software products within its environment in a manner that can address and respond to the customer's evolving architecture. That is, as the architecture of a customer's environment changes, the customer's implementation of IBM Tivoli software can be altered, as needed, without affecting the customer's license requirements (as long as the customer does not exceed its entitlements to the software).
Under Enhanced Value-Based Pricing, licensing and pricing of server-oriented applications are determined based upon the server's use in the customer's environment. Typically, such applications are licensed and priced in a manner that corresponds to each installed and activated processor of the server managed by the IBM Tivoli application to help correlate price to value while offering a simple solution.
Where a server is physically partitioned, this approach is modified. This partitioning technique is the approach used with systems that have either multiple cards or multiple frames, each of which can be configured independently. For servers capable of physical partitioning (for example, IBM System p® Scalable POWERparallel Systems® servers, Sun Ultra servers, and HP Superdome servers), an entitlement is required for each processor in the physical partition being managed by the Tivoli application. For example, assume that a server has 24 processors installed in aggregate. If this server is not partitioned, entitlements are required for all 24 processors. If, however, it is physically partitioned into three partitions, each containing eight processors, and Tivoli products were managing only one of the three partitions, then entitlements would be required for the eight processors on the physical partition managed by the IBM Tivoli application.
For servers with virtual or logical partitions, entitlements are required for all installed and activated processors on the server. For each IBM Tivoli application managing a clustered environment, licensing is based on the cumulative number of installed and activated processors on each server in the cluster. Where the cluster includes physically partitioned servers, the considerations described above concerning physically partitioned servers apply as well.
Enhanced Value-Based Pricing recognizes the convergence of RISC and UNIX®, and Microsoft Windows and Intel® technologies, in order to simplify your licensing requirements, and to provide a smoother, more scalable model. Pricing and licensing does not differentiate between non-System z server platforms or operating systems. For some products, this platform neutrality extends to System z and other host servers as well.
IBM Tivoli Enhanced Value-Based Pricing terminology definitions
Authorized User is a unit of measure by which the program can be licensed. An Authorized User is a unique person who is given access to the program. The program may be installed on any number of computers or servers and each Authorized User may have simultaneous access to any number of instances of the program at one time. Licensee must obtain separate, dedicated entitlements for each Authorized User accessing the program in any manner directly or indirectly (for example: via a multiplexing program, device, or application server) through any means. An entitlement for an Authorized User is unique to that Authorized User and may not be shared, nor may it be reassigned other than for the permanent transfer of the Authorized User entitlement to another person.
Note that authorized users have unique specific identity and IDs cannot be shared. An ID can establish one or more connections and count as a single authorized user. Specific information to security products:
- An authorized user of IBM Tivoli Federated Identity Manager is any ID that accesses an application or service managed or protected by IBM Tivoli Federated Identity Manager.
- An authorized user of IBM Tivoli Directory Integrator is one whose identity can be synchronized by IBM Tivoli Directory Integrator or that can access a connected system that can be synchronized by IBM Tivoli Directory Integrator.
- An authorized user of IBM Tivoli Identity Manager is any ID whose identity is recorded in the Tivoli Identity Manager identity store.
- An authorized user of IBM Tivoli Access Manager for e-business is any ID that accesses an application or service managed or protected by IBM Tivoli Access Manager for e-business.
Concurrent User is a unit of measure by which the program can be licensed. A Concurrent User is a person who is accessing the program at any particular point in time. Regardless of whether the person is simultaneously accessing the program multiple times, the person counts only as a single Concurrent User. The program may be installed on any number of computers or servers, but licensee must obtain entitlements for the maximum number of Concurrent Users simultaneously accessing the program. Licensee must obtain an entitlement for each simultaneous Concurrent User accessing the program in any manner directly or indirectly (for example, via a multiplexing program, device, or application server) through any means.
An external user is an authorized user who is not part of the enterprise.
Standby or backup systems
For programs running or resident on backup machines, IBM defines three types of situations: cold, warm and hot. In cold and warm situations, a separate entitlement for the copy on the backup machine is normally not required and typically no additional charge applies. In a hot backup situation, the customer needs to acquire other license or entitlements sufficient for that server. All programs running in backup mode must be solely under the customer's control, even if running at another enterprise's location.
As a practice, the following are definitions and allowable actions concerning the copy of the program used for backup purposes.
Cold: A copy of the program may reside, for backup purposes, on a machine as long as the program is not started. There is no additional charge for this copy.
Warm: A copy of the program may reside for backup purposes on a machine and is started, but is idling, and is not doing any work of any kind. There is no additional charge for this copy.
Hot: A copy of the program may reside for backup purposes on a machine, is started, and is doing work. The customer must acquire a license or entitlements for this copy and there will generally be an additional charge.
Doing work includes, for example, production, development, program maintenance, and testing. It also could include other activities such as mirroring of transactions, updating of files, synchronization of programs, data or other resources (for example, active linking with another machine, program, database or other resource, and so on), or any activity or configurations that would allow an active hot switch or other synchronized switch over between programs, databases, or other resources to occur.
In the case of a program or system configuration that is designed to support a high availability environment by using various techniques (for example, duplexing, mirroring of files, or transactions, maintaining a heartbeat, active linking with another machine, program, database, or other resource), the program is considered to be doing work in the hot situation and a license or entitlement must be purchased.
Product and licensing Web sites
A complete list of IBM Tivoli products is available at
IBM Tivoli product licensing documents are available at
Through the Passport Advantage Agreement, you may receive discounted pricing based on their total volume of eligible products, across all IBM brands, acquired worldwide. The volume is measured by determining the total Passport Advantage points value of the applicable acquisitions. Passport Advantage points are only used for calculating the Entitled Passport Advantage discount.
To determine the required IBM Tivoli product configuration under Passport Advantage, the IBM Tivoli Enhanced Value-Based Pricing Model applies. The customer's environment is evaluated on a per-product basis.
Use the following two-step process to determine the total Passport Advantage points value:
- Analyze your environment to determine the number of charge units for a product. The quantity of each product's part numbers to be ordered is determine by that analysis.
- Order the Passport Advantage part numbers. A Passport Advantage point value, which is the same worldwide for a specific part number regardless of where the order is placed, is assigned to each IBM Tivoli product part number. The Passport Advantage point value for the applicable part number, multiplied by the quantity for that part number, will determine the Passport Advantage points for that IBM Tivoli product part number. The sum of these Passport Advantage points determines the Passport Advantage point value of the applicable IBM Tivoli product authorizations which then may be aggregated with the point value of other applicable Passport Advantage product acquisitions to determine the total Passport Advantage points value.
The discounted pricing available through Passport Advantage is expressed in the form of Suggested Volume Prices (SVPs), which vary depending on the SVP level. Each SVP level is assigned a minimum total Passport Advantage point value, which must be achieved, in order to qualify for that SVP level.
Media packs and documentation packs do not carry Passport Advantage points and are not eligible for SVP discounting.
For additional information on Passport Advantage, refer to the following
The following Passport Advantage part number categories may be orderable:
- License and Software Maintenance 12 Months - This is the product authorization with maintenance to the first anniversary date.
- Annual Software Maintenance Renewal - This is the maintenance renewal for one anniversary that applies when a customer renews their existing coverage period prior to the anniversary date at which it expires.
- Software Maintenance Reinstatement 12 months - This is for customers who have allowed their Software Maintenance to expire, and later wish to reinstate their Software Maintenance.
- Media packs - These are the physical media, such as CD-ROMs, that deliver the product's code.
- Documentation packs - These contain printed documentation such as the User's Guide and Release Notes.
Distributed pricing examples
The following examples are provided to illustrate your licensing requirements.
References to processor-based licensing do not represent the actual number of entitlements required. Entitlement requirements are Value Unit based, with the exception of IBM Tivoli Storage Manager. Processors referenced in these examples represent the designated measurement on which the required number of Value Unit entitlements will be calculated. The number of Value Units required per processor will depend on the processor type. For more information, refer to the Value Unit definition in IBM Tivoli Enhanced Value-Based Pricing terminology definitions. To determine the number of Value Unit entitlements required per processor, refer to the processor Value Unit conversion table on the Passport Advantage Web site
References to all other non-processor-based metrics do represent the actual number of entitlements required, unless other designated measurements are referenced or unless otherwise specified.
The pricing examples below should be used to determine required license entitlements for the following distributed product.
IBM Maximo Mobile Suite products, IBM Maximo Mobile Inventory Manager, IBM Maximo Mobile Work Manager, and IBM Maximo Mobile Asset Manager are licensed per authorized user and concurrent user. The concurrent user option may not be used in conjunction with an IBM Maximo Asset Management License (concurrent licenses can only apply when used with Tivoli Asset Management for IT or Tivoli Service Request Manager when those products are purchased with Concurrent User licensing). A customer may purchase under one or both licenses models. If a customer has 100 authorized users the following licensing scheme applies:
Quantity License in customer entitlements Pricing metric environment required IBM Maximo Mobile 100 100 Inventory, Work, or Asset Manager Authorized User
If a customer has 100 concurrent users the following licensing scheme applies:
Quantity License in customer entitlements Pricing metric environment required IBM Maximo Mobile 100 100 Inventory, Work, or Asset Manager Concurrent User
If a customer has 100 authorized users and 50 concurrent users the following licensing scheme applies:
Quantity License in customer entitlements Pricing metric environment required IBM Maximo Mobile 100 100 Inventory, Work, or Asset Manager Authorized User IBM Maximo Mobile 50 50 Inventory, Work, or Asset Manager Concurrent User
For customers that already own an authorized user or limited use authorized user license of IBM Maximo Asset Management, they may purchase an add-on for a IBM Maximo Mobile Suite product to enable mobile functionality on their existing authorized and limited use license users. If a customer has 100 authorized users or limited use authorized users of Maximo Asset Management, the following license scheme applies:
Quantity License in customer entitlements Pricing metric environment required Authorized 100 100 or Limited Use Authorized User Tivoli Add-on Maximo Up to 100 Up to 100 Mobile Inventory, Work, Asset Manager Authorized User
These add-on mobile users can only be added on top of existing authorized or limited use authorized users. The number of add-on mobile users licenses need not match the number or authorized or limited use authorized users in Maximo Asset Management. If the user needs mobile functionality for Maximo and does not have an authorized or limited use authorized license, they must purchase the full IBM Maximo Mobile Suite product. For limited use authorized users, the mobile product functionality must match the Maximo Asset Management module access they have under the limited use license. For example, the Mobile Inventory Manager add-on can only be added on top of the limited use license if the limited use license has access to the inventory module in Maximo Asset Management.
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Product group: Enterprise Asset Management Product category: Maximo Asset Management Program Program number VRM name 5724-Z22 7.1.1 IBM Maximo Mobile Suite
Passport Advantage customer: Media pack entitlement details
Customers with active maintenance or subscription for the products listed are entitled to receive the corresponding media pack.
IBM Maximo Mobile Inventory Manager entitled maintenance offerings description Sub ID number Maximo Mobile Invtry Mgr Auth Usr MROP016SB01 Maximo Mobile Invntry Mgr Conc Usr MROP016SB02 Max Mobile Inv Mgr Lnx Sys z AU MROP016SB03 Max Mobile Inv Mgr Lnx Sys z CCU MROP016SB04 Add on Mx MIM to MAM Auth User MROP016SB05 Add on Mx MIM to MAM AU Ln Sys z MROP016SB06 Media packs description Part number IBM Maximo Mobile Inventory Manager 7.1.1 MP BJ0UEML Mulltiplatform Multilingual IBM Maximo Mobile Work Manager Entitled maintenance offerings description Sub ID number Maximo Mobile Work Mgr Auth Usr MROP017SB01 Maximo Mobile Work Manager Conc Usr MROP017SB02 Max Mobile Work Mgr Lnx Sys z AU MROP017SB03 Max Mobile Work Mgr Lnx Sys z CCU MROP017SB04 AO Mobile Work Mgr to Asst Mgmt AU MROP017SB05 AO MWM to MAM AU on Lin Sys z MROP017SB06 Media packs description Part number IBM Maximo Mobile Work Manager 7.1.1 Media Pack BJ0UFML Multiplatform Multilingual IBM Maximo Mobile Asset Manager Entitled maintenance offerings description Sub ID number Mobile Asset Mgr per Auth User MAXMOBSSB01 Mobile Asset Mgr Auth Usr Linux z MAXMOBSSB02 Mobile Asset Mgr per Con Usr MAXMOBSSB03 Mobile Asset Mgr per Con Usr Lnx z MAXMOBSSB04 Add-on Mob Asst Mgr to MAM per AU MAXMOBSSB05 Add-on Mob Ast Mgr MAM per AU Lnx z MAXMOBSSB06 Media packs description Part number IBM Maximo Mobile Asset Manager 7.1.1 MP BJ0UGML Mulltiplatform Multilingual
Orders for new licenses will be accepted now.
Shipment will begin on the planned availability date.
Ordering information for Passport Advantage
Passport Advantage allows you to have a common anniversary date for Software Maintenance renewals, which can simplify management and budgeting for eligible new versions and releases (and related technical support) for your covered products. The anniversary date, established at the start of your Passport Advantage Agreement, will remain unchanged while your Passport Advantage Agreement remains in effect. New software purchases will initially include twelve full months of Software Maintenance. Software Maintenance in the second year (the first year of renewal) can be prorated to be coterminous with your common anniversary date. Thereafter, all Software Maintenance will renew at the common anniversary date for twelve full months of maintenance.
Refer to the IBM International Passport Advantage Agreement and to the IBM Software Support Handbook for specific terms relating to, and a more complete description of, technical support provided through Software Maintenance.
The quantity to be specified for the Passport Advantage part numbers in the following table.
To order for Passport Advantage, specify the desired product, part number, and quantity desired.
IBM Maximo Mobile Asset Manager Description Part number Maximo Mobile Asset Manager per Authorized User D0C1QLL Lic + SW S&S 12 Mo Maximo Mobile Asset Manager per Authorized User E08BMLL Annual SW S&S Rnwl Maximo Mobile Asset Manager per Authorized User D0C1RLL SW S&S Reinstate 12 Mo Maximo Mobile Asset Mgr per AU for Lin on Sys z D0C1SLL Lic + SW S&S 12 Mo Maximo Mobile Asset Mgr per AU for Lin on Sys z E08BNLL Annual SW S&S Rnwl Maximo Mobile Asset Mgr per AU for Lin on Sys z D0C1TLL SW S&S Reinstate 12 Mo Maximo Mobile Asset Manager per Concurrent User D0C1LLL Lic + SW S&S 12 Mo Maximo Mobile Asset Manager per Concurrent User E08BKLL Annual SW S&S Rnwl Maximo Mobile Asset Manager per Concurrent User D0C1MLL SW S&S Reinstate 12 Mo Maximo Mobile Asset Manager per Concur User Lin z D0C1NLL Lic + SW S&S 12 Mo Maximo Mobile Asset Manager per Concur User Lin z E08BLLL Annual SW S&S Rnwl Maximo Mobile Asset Manager per Concur User Lin z D0C1PLL SW S&S Reinstate 12 Mo Add-on Max Mobile Asset Mgr to Maximo Asset Mng AU D0C1WLL Lic + SW S&S 12 Mo Add-on Max Mobile Asset Mgr to Maximo Asset Mng AU E08BQLL Annual SW S&S Rnwl Add-on Max Mobile Asset Mgr to Maximo Asset Mng AU D0C1XLL SW S&S Reinstate 12 Mo Add-on MMAM to MAM per Auth User Linux z Lic + SW D0C1ULL S&S 12 Mo Add-on MMAM to MAM per Auth User Linux z Annual SW E08BPLL S&S Rnwl Add-on MMAM to MAM per Auth User Linux z SW S&S D0C1VLL Reinstate 12 Mo
The following license part numbers were previously announced.
IBM Maximo Mobile Inventory Manager description Part number Max Mobile Inventory Manager Concurrent User D03XKLL Lic + SW S&S 12 Mo Max Mobile Inventory Manager Concurrent User D03XLLL SW S&S Reinstate 12 Mo Maximo Mobile Inventory Manager Authorized User D03XPLL Lic + SW S&S 12 Mo Maximo Mobile Inventory Manager Authorized User D03XQLL SW S&S Reinstate 12 Mo IBM Maximo Mobile Inventory Mgr Lnx on Sys z Au D06H4LL Lic + SW S&S 12 Mo IBM Maximo Mobile Inventory Mgr Lnx on Sys Z Au D06H5LL SW S&S Reinstate 12 Mo IBM Maximo Mobile Inventory Mgr Lnx on Sys z CCU D06H6LL Lic + SW S&S 12 Mo IBM Maximo Mobile Inventory Mgr Lnx on Sys z CCU D06H7LL SW S&S Reinstate 12 Mo AO Max Mobile Inv Mgr to Max Asst Mgnt Au Lin D08VKLL Sysz Lic + SW S&S 12 Mo AO Max Mobile Inv Mgr to Max Asst Mgnt Au Lin D08VLLL Sysz SW S&S Reinstate 12 Mo AO Max Mobile Inv Mgr to Max Asst Mgnt Au Lic D08VMLL + SW S&S 12 Mo AO Max Mobile Inv Mgr to Max Asst Mgnt Au SW D08VNLL S&S Reinstate 12 Mo Max Mobile Inventory Manager Concurrent User E04R0LL Annual SW S&S Rnwl Maximo Mobile Inventory Manager Authorized User E04R2LL Annual SW S&S Rnwl IBM Maximo Mobile Inventory Mgr Lnx on Sys z AU E05V1LL Annual SW S&S Rnwl IBM Maximo Mobile Inventory Mgr Lnx on Sys z CCU E05V2LL Annual SW S&S Rnwl AO Max Mobile Inv Mgr to Max Asst Mgnt Au Lin E06T8LL Sysz Annual SW S&S Rnwl AO Max Mobile Inv Mgr to Max Asst Mgnt AU Annual E06T9LL SW S&S Rnwl
IBM Maximo Mobile Work Manager description Part number Maximo Mobile Work Manager Concurrent User Lic D03XRLL + SW S&S 12 Mo Maximo Mobile Work Manager Concurrent User SW D03XSLL S&S Reinstate 12 Mo Maximo Mobile Work Manager Authorized User Lic D03XTLL + SW S&S 12 Mo Maximo Mobile Work Manager Authorized User SW D03XULL S&S Reinstate 12 Mo IBM Maximo Mobile Work Mgr Lnx on Sys z Auth D06HMLL Usr LIC + SW S&S 12 Mo IBM Maximo Mobile Work Mgr Lnx on Sys z Auth D06HNLL Usr SW S&S Reinstate 12 Mo IBM Maximo Mobile Work Mgr Lnx on Sys z CCU D06HPLL LIC + SW S&S 12 Mo IBM Maximo Mobile Work Mgr Lnx on Sys z CCU D06HQLL SW S&S Reinstate 12 Mo AO Max Mobile Work Mgr to Max Asst Mgnt AULSZ D08VALL LIC + SW S&S 12 Mo AO Max Mobile Work Mgr to Max Asst Mgnt AULSZ D08VBLL SW S&S Reinstate 12 Mo AO Max Mobile Work Mgr to Max Asst Mgnt AU LIC D08VCLL + SW S&S 12 Mo AO Max Mobile Work Mgr to Max Asst Mgnt AU SW D08VDLL S&S Reinstate 12 Mo Maximo Mobile Work Manager Concurrent User E04R3LL Annual SW S&S Rnwl Maximo Mobile Work Manager Authorized User E04R4LL Annual SW S&S Rnwl IBM Maximo Mobile Work Mgr Lnx on Sys z Auth E05V7LL Usr Annual SW S&S Rnwl IBM Maximo Mobile Work Mgr Lnx on Sys z CCU E05V8LL Annual SW S&S Rnwl AO Max Mobile Work Mgr to Max Asst Mgnt AULSZ E06T3LL Annual SW S&S Rnwl AO Max Mobile Work Mgr to Max Asst Mgnt AU E06T4LL Annual SW S&S Rnwl
To order a media pack for Passport Advantage, specify the part number in the desired quantity from the following table:
IBM Maximo Mobile Asset Manager media pack description Part number IBM Maximo Mobile Asset Manager 7.1.1 MP BJ0UGML Mulltiplatform Multilingual IBM Maximo Mobile Work Manager media pack description Part number IBM Maximo Mobile Work Manager 7.1.1 BJ0UFML Media Pack Multiplatform Multilingual IBM Maximo Mobile Inventory Manager media pack description Part number IBM Maximo Mobile Inventory Manager 7.1.1 MP BJ0UEML Mulltiplatform Multilingual
IBM Maximo Mobile Asset Manager, IBM Maximo Mobile Work Manager, and IBM Maximo Inventory Manager are available, via Web download, from Passport Advantage.
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|Terms and conditions|
The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with IBM are contained in the applicable contract documents such as the IBM International Program License Agreement, IBM International Passport Advantage Agreement, and the IBM Agreement for Acquisition of Software Maintenance.
IBM International Program License Agreement including the License Information document and Proof of Entitlement (PoE) govern your use of the program. PoEs are required for all authorized use. Part number products only, offered outside of Passport Advantage, where applicable, are license only and do not include Software Maintenance.
These programs are licensed under the IBM Program License Agreement (IPLA) and the associated Agreement for Acquisition of Software Maintenance, which provide for support with ongoing access to releases and versions of the program. IBM includes one year of Software Subscription and Support (also referred to as Software Maintenance) with the initial license acquisition of each program acquired. The initial period of Software Subscription and Support (also referred to as Software Maintenance) can be extended by the purchase of a renewal option, if available. These programs have a one-time license charge for use of the program and an annual renewable charge for the enhanced support that includes telephone assistance (voice support for defects during normal business hours), as well as access to updates, releases, and versions of the program as long as support is in effect.
License Information form number
The program's License Information will be available for review on the IBM Software License Agreement Web site
Limited warranty applies
IBM warrants that when the program is used in the specified operating environment, it will conform to its specifications. The warranty applies only to the unmodified portion of the program. IBM does not warrant uninterrupted or error-free operation of the program or that IBM will correct all program defects. You are responsible for the results obtained from the use of the program.
IBM provides you with access to IBM databases containing information on known program defects, defect corrections, restrictions, and bypasses at no additional charge. For further information, consult the IBM Software Support Handbook found at
IBM will maintain this information for at least one year after the original licensee acquires the program (warranty period).
Program technical support
Technical support of a program product will be available for a minimum of five years from the general availability date, as long as your Software Subscription and Support (also referred to as Software Maintenance) is in effect. This technical support allows you to obtain assistance (via telephone or electronic means) from IBM for product-specific, task-oriented questions regarding the installation and operation of the program product. Software Subscription and Support (Software Maintenance) also provides you with access to updates, releases, and versions of the program. You will be notified, via announcement letter, of discontinuance of support with 12 months' notice. If you require additional technical support from IBM, including an extension of support beyond the discontinuance date, contact your IBM representative or IBM Business Partner. This extension may be available for a fee.
If for any reason you are dissatisfied with the program and you are the original licensee, you may obtain a refund of the amount you paid for it, if within 30 days of your invoice date you return the program and its PoE to the party from whom you obtained it. If you downloaded the program, you may contact the party from whom you acquired it for instructions on how to obtain the refund.
For clarification, note that (1) for programs acquired under the IBM International Passport Advantage offering, this term applies only to your first acquisition of the program and (2) for programs acquired under any of IBM's On/Off Capacity on Demand (On/Off CoD) software offerings, this term does not apply since these offerings apply to programs already acquired and in use by you.
Authorization for use on home/portable computer
The program may be stored on the primary machine and another machine, provided that the program is not in active use on both machines at the same time.
Volume orders (IVO)
IBM International Passport Advantage Agreement
Passport Advantage applies
Yes, and through the Passport Advantage Web site at
Yes. For additional information, refer to the License Information document that is available on the IBM Software License Agreement Web site
Software Subscription and Support (Software Maintenance) applies
Yes. Software Subscription and Support (also referred to as Software Maintenance) is included with licenses purchased through Passport Advantage and Passport Advantage Express. Product upgrades and Technical Support are provided by the Software Subscription and Support (Software Maintenance) offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software and Technical Support provides voice and electronic access to IBM support organizations, worldwide.
IBM includes one year of Software Subscription and Support (Software Maintenance) with each program license acquired. The initial period of Software Subscription and Support (Software Maintenance) can be extended by the purchase of a renewal option, if available.
While your Software Subscription and Support (Software Maintenance) is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions, and code-related questions. IBM provides assistance via telephone and, if available, electronic access, only to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, 7 days a week. For additional details, consult your IBM Software Support Handbook at
Software Subscription and Support (Software Maintenance) does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under the applicable agreements.
For additional information about the International Passport Advantage Agreement and the IBM International Passport Advantage Express Agreement, visit the Passport Advantage Web site at
IBM Operational Support Services - SoftwareXcel
System i Software Maintenance applies
Variable charges apply
Educational allowance available
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|IBM Electronic Services|
IBM has transformed its delivery of hardware and software support services to help you achieve higher system availability. Electronic Services is a Web-enabled solution that offers an exclusive, no-additional-charge enhancement to the service and support available for IBM servers. These services are designed to provide the opportunity for greater system availability with faster problem resolution and preemptive monitoring. Electronic Services comprises two separate, but complementary, elements: Electronic Services news page and Electronic Services Agent.
The Electronic Services news page is a single Internet entry point that replaces the multiple entry points traditionally used to access IBM Internet services and support. The news page enables you to gain easier access to IBM resources for assistance in resolving technical problems.
The Electronic Service Agent is no-additional-charge software that resides on your server. It monitors events and transmits system inventory information to IBM on a periodic, client-defined timetable. The Electronic Service Agent automatically reports hardware problems to IBM. Early knowledge about potential problems enables IBM to deliver proactive service that may result in higher system availability and performance. In addition, information collected through the Service Agent is made available to IBM service support representatives when they help answer your questions or diagnose problems. Installation and use of IBM Electronic Service Agent for problem reporting enables IBM to provide better support and service for your IBM server.
To learn how Electronic Services can work for you, visit
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For Passport Advantage information and charges, contact your IBM representative or authorized IBM Business Partner for Software ValueNet®. Additional information is also available at:
Business Partner information
If you are an IBM Business Partner -- Distributor for Workstation Software acquiring products from IBM, you may link to Passport Advantage Online for resellers where you can obtain Business Partner pricing information. An IBM ID and password are required.
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To order, contact your local IBM representative or your IBM Business Partner.
To identify your local IBM Business Partner or IBM representative, call 800-IBM-4YOU (426-4968). For more information, contact the Americas Call Centers.
Phone: 800-IBM-CALL (426-2255) Fax: 800-2IBM-FAX (242-6329) For IBM representative: firstname.lastname@example.org For IBM Business Partner: email@example.com Mail: IBM Teleweb Customer Support ibm.com® Sales Execution Center, Americas North 3500 Steeles Ave. East, Tower 3/4 Markham, Ontario Canada L3R 2Z1 Reference: YE001
The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.
Note: Shipments will begin after the planned availability date.
IBM Software ValueNet
These products are available under IBM Software ValueNet, either directly from IBM or through authorized Business Partners who invest in skills and high value solutions. IBM customers may benefit from the industry-specific or horizontal solutions, skills and expertise provided by these Business partners.
Additions to Software ValueNet will be communicated through standard product announcements. For a current list of IBM software available under Software ValueNet, visit
Questions regarding IBM Software ValueNet may be sent to AskSoftwareValueNet@us.ibm.com
DB2 Universal Database and Electronic Service Agent are trademarks of IBM Corporation in the United States, other countries, or both.
IBM, Maximo, Tivoli, Passport Advantage, WebSphere, Everyplace, AIX, System z, System p, Scalable POWERparallel Systems, ValueNet and ibm.com are registered trademarks of IBM Corporation in the United States, other countries, or both.
Windows and Microsoft are registered trademarks of Microsoft Corporation in the United States, other countries, or both.
Adobe is a registered trademark of Adobe Systems Incorporated in the United States, and/or other countries.
Java and all Java-based trademarks are trademarks of Sun Microsystems, Inc. in the United States, other countries, or both.
Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both.
Itanium and Intel are registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries.
UNIX is a registered trademark of The Open Group in the United States and other countries.
Other company, product, and service names may be trademarks or service marks of others.
For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page
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