IBM Tivoli Application Dependency Discovery Manager V7.2, IBM Tivoli Change and Configuration Management Database V7.2, and IBM Tivoli Service Request Manager V7.2 offer robust IT application enhancements

IBM United States Software Announcement 209-445
November 17, 2009

 
 ENUS209-445.PDF (190KB)

Table of contents   Document options  
Overview Overview Technical information Technical information
Key prerequisites Key prerequisites Ordering information Ordering information
Planned availability date Planned availability date Terms and conditions Terms and conditions
Description Description Prices Prices
Product positioning Product positioning Order now Order now
Program number Program number
 
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At a glance
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IBM® Tivoli® Application Dependency Discovery Manager V7.2:

  • Delivers an auto-discovery solution that provides automated application dependency mapping and configuration auditing.
  • Enhancements improve the usability, serviceability, and scalability of the solution making it even more suitable for the enterprise.

IBM Tivoli Change and Configuration Management Database V7.2:

  • Provides the Configuration Management Database (CMDB) for the Tivoli Service Management solution.
  • Provides the change and configuration management processes necessary for governing the management of the data within the CMDB.

IBM Tivoli Service Request Manager V7.2:

  • Provides IT Infrastructure Library® (ITIL®) aligned service request, incident, and problem management processes for more rapid service restoration at an appropriate cost.
  • Provides a service catalog, helping assist your customers to shop for published IT service offerings, in an effort to help measure and manage their consumption.

Your IBM representative or an IBM Business Partner. For more information, contact the Americas Call Centers at 800-IBM-CALL (426-2255).

Reference: YE001


 
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Overview
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IBM Tivoli Application Dependency Discovery Manager V7.2

IBM Tivoli Application Dependency Discovery Manager V7.2 is an auto-discovery solution that provides application dependency mapping and configuration auditing. It helps users understand what they have through agentless and credential-free discovery of interdependencies between applications, middleware, servers, network components, and automated application maps. Users can learn how their configuration items are configured and changing over time, and determine if their configuration items are compliant by providing the capability to compare discovered configuration of "configuration items" to "reference configuration" and determine the variations that define violations to local policy.

IBM Tivoli Change and Configuration Management Database V7.2

IBM Tivoli Change and Configuration Management Database is the heart of the IBM Service Management solution. It provides the robust Configuration Management Database (CMDB). It contains the knowledge base made up of configuration items (CIs), process artifacts, and asset tables that are used by the other applications associated with the IBM Service Management solution. IBM Tivoli Change and Configuration Management Database provides the change management solution, which is comprised of a rich set of IT Infrastructure Library (ITIL) V3 aligned processes. The change and configuration management processes are provided to help you have the ability to govern the way the data within the CMDB is updated and protected from unauthorized changes. In addition, IBM Tivoli Change and Configuration Management Database provides IBM's Configuration Management System (CMS) tooling for communication, centralized security administration, end-user interface, workflow engine, reporting infrastructure, and tooling to integrate with operational management products.

IBM Tivoli Service Request Manager V7.2

IBM Tivoli Service Request Manager V7.2 delivers end-user service request management through service desk and service catalog components.

  • Service desk offers day-to-day management of service requests, incidents, and problems.
  • Service catalog enables users to obtain IT services through published service offerings.

 
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Key prerequisites
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Refer to the Hardware requirements and Software requirements sections.


 
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Planned availability date
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  • November 20, 2009: Electronic
  • December 11, 2009: Physical

 
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Description
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IBM Tivoli Application Dependency Discovery Manager V7.2

IBM Tivoli Application Dependency Discovery Manager performs configuration auditing by tracking application changes and depicting that information on application maps and reports, delivering comprehensive visibility into configuration drift. Because the software can provide discovery snapshots about what components of an application have changed, you can help minimize time needed for root cause analysis. You can use Tivoli Application Dependency Discovery Manager to compare configurations to a reference configuration to reveal policy violations, and audit the impact of changes to your business processes to help your efforts to ensure they have the expected results.

New features of IBM Tivoli Application Dependency Discovery Manager V7.2 improve ease of use and control over function and usage in an effort increase time to value.

IBM Tivoli Application Dependency Discovery Manager V7.2 features:

  • Use IBM Tivoli Monitoring for L1 and L2 discovery to leverage data collected by IBM Tivoli Monitoring servers as well as existing access to discovery targets by the IBM Tivoli Monitoring V6.2.1 agents. You can leverage your existing investments with IBM Tivoli Application Dependency Discovery Manager in an effort to improve time to value.
  • New sensors for storage that enhance the storage details and provide you with information about the hidden dependencies between storage and applications, and help improve the availability of the services they deliver.
  • Sensors for virtualization include VMWare, System p®, and Microsoft® Hyper-V that will discover hosts and guest as well as resource capacity allocated to guest systems. This provides you with the ability to view, govern, and understand how virtual environments are used effectively within the environments.
  • Visualization is improved by optimizing the Domain Manager User Interface to display a large number of items effectively.
  • Scale and performance are improved in an effort to improve time to value.
  • Node centered topology enables users, with a large set of computer systems and applications, to easily visualize relationships and dependencies on a map in the user interface.
  • Resource Utilization Metrics Sensor allows the user to gather basic operating system utilization data about a discovery target machine. The sensor gathers CPU, memory, disk, and network utilization data and displays the information in a new metrics tab added to the computer system details panel in the user interface.
    • Other sensors for this release include Netflow, Microsoft Clusters 2003, and Microsoft Exchange 2007.
  • Continues to deliver the same content included in IBM Tivoli Change and Configuration Management Database V7.2.

IBM Tivoli Change and Configuration Management Database V7.2

IBM Tivoli Change and Configuration Management Database is the foundation of the Tivoli Service Management suite of products. In addition to providing the Configuration Management Database (CMDB) repository for configuration items (CIs) and process artifacts, it provides the Change and Configuration Management processes as well as the knowledge base from which other products draw information in the performance of their processes. These other products are part of the service management solution:

  • IBM Tivoli Service Request Manager
  • IBM Tivoli Asset Management for IT
  • IBM Tivoli Release Process Manager

IBM Tivoli Change and Configuration Management Database V7.2 enhancements:

  • New configuration topology tooling for viewing complex CIs, their relationships with other CIs, and the attributes of the CIs. This new function helps maximize a change administrators productivity by quickly identifying possible change impacts.
  • Provides an automatic approach to impact analysis that helps improve an end-user's productivity by allowing access to data that is critical, helping efforts aimed at ensuring that no errors are introduced by changes.
  • New graphical interface for managing change process progress. The graphical interface is easy to use and gives a change administrator immediate information as to the status of each of the tasks and activities associated with each change.
  • A new Deployer's Workbench, which helps improve the productivity of a Configuration and Change Management Database (CCMDB) administrator by providing a graphical interface to guide them through the configuration of the CI authorized data store within the CCMDB. Through supply pull-down menus, examples, and samples, you can realize a shortened time to value.
  • New install documentation and tooling to allow you to get the CCMDB up and running in your environments in an effort to improve time to value.
  • New update promotion capability to help a configuration administrator be more productive. The update promotion capability can update authorized CI configurations by just taking advantage of this new feature.
  • An amended set of reports that provides you coverage for the new functions in this release.
  • Multi-customer support in an effort to help reduce the operational costs for IT Service Providers by managing multiple customers through single instance of the application. IBM Tivoli Change and Configuration Manager can aggregate the data for IT adminstrators and managers while controlling the data that end users can see.

IBM Tivoli Service Request Manager V7.2

IBM Tivoli formulated the vision for IBM Tivoli Service Request Manager by foreseeing the need to provide a single portal to handle all end-user requests. As a result, IBM Tivoli Service Request Manager is uniquely designed to handle all types of service requests from end users by combining the service desk and service catalog capabilities into a single product.

Brief descriptions of business value delivered by major functions in IBM Tivoli Service Request Manager V7.2

Service delivery through service catalog:

  • Improved usability through simplified service catalog request fulfillment process.
  • Simplified ordering process for end users and faster service fulfillment capabilities.
  • Improved usability enhancements for catalog designers, catalog administrators, catalog managers, IT operation analysts, and IT specialists.
  • Improved end-user shopping experience with eye-pleasing, intuitive, easy-to-use interfaces.
  • Reduced data input errors through form field validation.

Can help reduce operational cost for IT Service Providers:

  • Manage multiple customers through a single instance of the application.

Can help efforts to meet your Service Level Agreement commitments:

  • Helps to maintain service level agreement commitments, while waiting for input from others, through service level agreement hold functionality.

Can help reduce mean time to resolution

Enhancements to knowledge management:

  • Establish a solution review process through subject matter experts before it gets added to the knowledge base
  • Bulk review and approval of more than one solution simultaneously
  • Listing of tried solutions and related solutions
  • Rich text formatting of solution
  • Out-of-the-box knowledge centered support (KCS) best practices
  • Embedding images to knowledge solutions

Improvements to ticket application include:

  • Automated classification of the tickets, in an effort to help reduce the time taken to resolve a ticket.
  • Added clarity to tickets by embedding images and screen captures in them.
  • Automated incident resolution through response plans that contain best practices in resolving a ticket.

Usability enhancements in global search

Enhanced search capability includes:

  • In context searching with new global search dialog - a user will be able to see the details within each section of a global search result without having to go to the search application, thereby improving the usability and reducing the number of clicks.
  • Attachment hit indication - if a hit on the search term is contained in an attached document, an indicator will be placed in the user interface to show it. If there are multiple attachments, the indicator will show which document has the actual hit.
  • Ranking of search solutions based on quality of the match.
  • Indexing and searching based on user defined fields.
  • Extending the search to external Web sites or applications.

Agents productivity improvement through collaboration:

  • Enhanced collaboration between service desk agents and service requesters through integration with instant messaging tools such as Google Talk, Microsoft Office Communicator, and Jabber.

Improve your service support and delivery operations by measuring end-user satisfaction

Enhancements made to the survey application:

  • Available under the "GoTo" menu, start center customization, or quick insert options
  • Multiple question types: radio, checkbox, free-form
  • Different ways to send a survey - tracked (mandatory) or untracked (anonymous) surveys or manually or automatically (via escalation)
  • Display quick survey statistics
  • Migration manager support for survey object

 
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Product positioning
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IBM Tivoli Application Dependency Discovery Manager V7.2

With IT Service Management, the challenge for many users is the inability to know what they have in their IT environment, how it is configured and changing over time, and whether or not it is compliant. In an effort to improve the quality of service and to achieve business alignment, users need to have a clear view of their business applications, the components that make up those applications, and how they are related or dependent on each other and other CIs in the environment. With this information, users can accurately assess what changes have been made within the infrastructure and determine how they will impact business services. IBM Tivoli Application Dependency Discovery Manager is a robust application mapping and discovery tool that automatically gathers an inventory of all applications and dependencies, which can help you understand configurations and helps your efforts to demonstrate compliance with detailed reports and auditing tools. IBM Tivoli Application Dependency Discovery Manager V7.2 is packaged with IBM Tivoli Change and Configuration Management Database V7.2.

IBM Tivoli Change and Configuration Management Database V7.2

IBM Tivoli Change and Configuration Management Database is the foundation of the Tivoli service management suite of products. It delivers a robust federated Change Management Database (CMDB), and change and configuration management IT Infrastructure Library (ITIL) V3 processes. The CMDB provides storage for all CIs and process artifacts for all products that make up Tivoli's Service Management Solution. Tivoli's Service Management Solution set of products help integrate, out-of-the-box, from a transaction, GUI, and data perspective. These products include Tivoli Service Request Manager, IBM Tivoli Asset Management for IT, and IBM Tivoli Release Process Management.

IBM Tivoli Change and Configuration Management Database can be used to:

  • Manage changes based on industry best practices within a highly dynamic IT environment
  • Discover and map technical and business applications infrastructure
  • Understand how planned changes can affect critical business applications
  • Spot and remediate unauthorized changes to the IT environment
  • Offer visibility into enterprise-wide configurations based on business terms
  • Integrate with other service management solutions to provide a trusted base of configuration management data
  • Maintain a CMDB of trusted configuration information

IBM Tivoli Service Request Manager V7.2

IBM Tivoli Service Request Manager combines the service desk and service catalog capabilities on top of a common process automation platform to provide a seamless, unified solution for all aspects of service requests, enabling a one-touch IT experience. Tivoli Service Request Manager enables a unified solution with complementary products such as IBM Tivoli Asset Management for IT, IBM Maximo® Asset Management, Tivoli Provisioning Manager, and IBM Tivoli Change and Configuration Management Database, facilitating a seamless approach to IT service request, incident, problem, change and configuration management, IT asset management, and enterprise asset management. It is the only product in the market today that provides service support for both IT and non-IT assets.

IBM Tivoli Service Request Manager is built on Web-architected J2EE platform with advanced business process management, based on service oriented architecture (SOA), Web services, and XML. The product also comes with configuration tools such as application designer, workflow designer, and database configuration tool that can help make configuration of the application easier. These configuration changes are kept intact during the upgrade process in an effort to help reduce your operational costs.

The service request, incident, problem, knowledge management, service level management, and service catalog management processes are built from the ground up on ITIL processes. These processes are certified to be compliant with ITIL V3 by PinkElephant.


 
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Availability of national languages
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The following products are enabled to support all language environments and are translated into the following languages on November 20, 2009:

  • IBM Tivoli Application Dependency Discovery Manager V7.2
  • IBM Tivoli Change and Configuration Management Database V7.2
  • IBM Tivoli Service Request Manager V7.2
IBM Tivoli Application Dependency Discovery Manager languages
 
English, Brazilian Portuguese, French, German, Italian, Japanese,
Korean, Spanish, Simplified Chinese, Traditional Chinese, Czech,
Hungarian, Polish, Russian
 
IBM Tivoli Change and Configuration Management Database, and
IBM Tivoli Service Request Manager languages
 
English, Brazilian Portuguese, French, German, Italian,
Japanese, Korean, Spanish, Simplified Chinese, Traditional Chinese,
Arabic, Croatian, Czech, Danish, Dutch, Finnish, Hebrew,
Hungarian, Norwegian, Polish, Russian, Slovenian, Swedish

 
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Program number
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Program                Program
number         VRM     name
 
5724-N55       7.2.0   IBM Tivoli Application Dependency
                       Discovery Manager
5724-M19       7.2.0   IBM Tivoli Change and Configuration
                       Management Database
5724-S85       7.2.0   IBM Tivoli Service Request Manager

 
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Education support
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Comprehensive education for IBM Tivoli products is offered through Worldwide Tivoli Education Delivery Services. A wide range of training options are available, including classes led by instructors, learning on demand, on-site training, and blended learning solutions.

For additional information, visit

http://www-306.ibm.com/software/tivoli/education/

 
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Offering Information
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Product information is available via the Offering Information Web site

http://www.ibm.com/common/ssi

Also, visit the Passport Advantage® Web site

http://www.ibm.com/software/passportadvantage

 
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Technical information
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Specified operating environment

Hardware requirements

IBM Tivoli Application Dependency Discovery Manager V7.2

Use this information to estimate the processor, memory, and disk space requirements for the required IBM Tivoli Application Dependency Discovery Manager Domain Manager and Enterprise Domain Manager servers, anchors, and Windows® gateways.

In general, you should use a fast, multiprocessor system for the Tivoli Application Dependency Discovery Manager server. The Tivoli Application Dependency Discovery Manager Domain Manager is designed to take advantage of multiple processors and parallel operations. These guidelines provide general recommendations, but remember that other factors (such as the number of users) can affect server utilization.

Note: Running the IBM Tivoli Application Dependency Discovery Manager server on virtualized hardware can cause performance problems.

These recommendations assume that the IBM Tivoli Application Dependency Discovery Manager database is installed on a separate system. You can install IBM Tivoli Application Dependency Discovery Manager with a local database, but this is not recommended for production environments.

Use this table to determine the server hardware requirements for your environment. The deployment type is based upon the number of server equivalents (SEs) to be discovered.

Table 1: IBM Tivoli Application Dependency Discovery Manager server hardware requirements

Deployment                          Processor
type                   Processors   speed            Memory
 
Small (<2,000 SEs)     2            2 GHz minimum,   4 GB
                                    3 GHZ
                                    recommended
 
Medium (2,000-5,000 SEs)  3         2 GHz minimum,   6 GB
                                    3 GHZ
                                    recommended
 
Large  (5,000-10,000 SEs) 4         2 GHz minimum,   8 GB
                                    3 GHZ
                                    recommended
 
Enterprise Domain         4         2 GHz minimum,   8 GB
Manager (>10,000 SEs)               3 GHZ
                                    recommended
 
Anchor                    2         1 GHz            2 GB
 
Windows gateway           2         2 GHz            2 GB

Notes

The small, medium, and large servers and enterprise domain manager disk space requirments are:

  • 5 GB for product installation
  • 50 GB additional space (for DLA books, log and trace files, and other data)

The anchor disk space requirements are:

  • 5 GB

The Windows gateway disk space requirements are:

  • 2 GB

For an Enterprise Domain Manager server that manages more than four domains, you can improve performance by using a 64-bit system running a supported operating system such as AIX®, Solaris, or Linux® on System z®.

Windows gateways

If your network contains Windows systems, you must specify a Windows system to serve as a gateway server to discover information about the Windows systems that are running in your environment. This gateway server should be in the same firewall zone as the discovered Windows hosts, and must have SSH access from the server. All Windows gateways must be running a supported version of either Bitvise WinSSHD or the Cygwin SSH daemon. (For more information, refer to the Tivoli Application Dependency Discovery Manager Administrator's Guide.)

You do not need to configure Windows gateways during the installation process, but you must include gateways in your installation plan and verify the system requirements for candidate systems. After the installation, you can use the Product Console to configure hosts to serve as Windows gateways on your network.

An anchor and a gateway running on the same Windows system is supported.

Database server hardware requirements

The processor, memory, and disk space requirements for Tivoli Application Dependency Discovery Manager database servers are based on the size of your deployment (small, medium, or large).

Use this table to determine the database server hardware requirements for your environment.

Note: These recommendations assume that the IBM Tivoli Application Dependency Discovery Manager database is installed on a separate system. You can install IBM Tivoli Application Dependency Discovery Manager with a local database, but this is not recommended for production environments. Keep in mind that database performance is also affected by the speed of input/output operations.

Deployment                Processors   Processor        Memory
type                                   speed
 
Small (<2,000 SEs)        1            2 GHz minimum,   1 GB
                                       3 GHZ
                                       recommended
 
Medium (2,000-5,000 SEs)  2            2 GHz minimum,   2 GB
                                       3 GHZ
                                       recommended
 
Large  (5,000-10,000 SEs  2            2 GHz minimum,   3 GB
                                       3 GHZ
                                       recommended
 
Enterprise Domain         4            2 GHz minimum,   4 GB
Manager (>10,000 SEs)                  3 GHZ
                                       recommended

Note

Database server hardware requirements disk space requirements:

  • Minimum of two physical drives (three or more are recommended)
  • Initial disk space of 160 MB (required for creating the Tivoli Application Dependency Discovery Manager schema).
  • Disk space for discovery data, use either of these formulas to estimate disk space requirement (assuming Level 3 discovery):
    • Configuration items x 7,000 bytes
    • or
    • Server equivalents x 1,400,000 bytes
  • Additional disk space for ongoing growth is 10 percent weekly.

IBM Tivoli Change and Configuration Management Database V7.2

Hardware minimums

For the Configuration Discovery and Tracking server refer to the IBM Tivoli Application Dependency Discovery Manager hardware information provided above.

Client workstation: The workstation where you work and access IBM Tivoli Change and Configuration Management Database V7.2. This could be a Windows based or Linux operating system with a supported browser configuration.

Hardware:

  • Dedicated 2 GHz processor
  • 2 GB RAM
  • VGA display with 1024 x 768 resolution

Administrative workstation: The system administrator workstation where you install the IBM Tivoli Change and Configuration Management Database V7.2 application and build the Enterprise Archive (EAR) files before deploying them. This is the workstation where you can design custom Maximo applications, workflows, and other high-level functions.

Note: Administrative workstation and application server can be on the same machine. In IBM Tivoli Change and Configuration Management Database V7.2, both AIX and Linux administrative workstations are supported. If you want to use the same machine as an administrative workstation and application server, refer to the specification details for single server (AIX, Linux, or Windows) Administrative and Application server on the same machine provided below.

Hardware:

  • 2 GHz processor
  • 2 GB RAM
  • 100 GB of available disk space
  • 10 Mbit/s network connection between administrative system and middleware servers
  • SVGA display with 1024 x 768 resolution (1280 x 1024 if used for Application Designer)

Application server: The server where you install the IBM WebSphere® Application Server Network Deployment (V6.1) and, typically, where you deploy IBM Tivoli Change and Configuration Management Database EAR (maximo.ear) files.

Hardware:

  • Two to four dedicated 2 GHz processors
  • 4 GB RAM per processor
  • 100 GB of available disk space

Single server (AIX, Linux or Windows) Administrative and Application server on the same machine:

  • Two to four dedicated 2 GHz processors
  • 6 GB RAM per processor
  • 100 GB disk space available

Database server: The server where you install database software to create and maintain your IBM Tivoli Change and Configuration Management Database. You are responsible for maintaining the database platform software.

Refer to the respective vendor documentation for hardware specifications.

Reports server: The report server is embedded with the Application Server. Additional disk space is needed for temporary storage of report files. This temporary disk space is estimated at 30 MB to 50 MB on the Application Server. Note that this is an approximate value and depends greatly on the file size of the report output, for example:

  • How many reports are being concurrently run by users?
  • How long the report session is kept open?

IBM Tivoli Service Request Manager V7.2

Client workstation: The workstation where you work and access IBM Tivoli Service Request Manager V7.2. This could be a Windows-based operating system or a Linux operating system with a supported browser configuration.

Hardware:

  • Dedicated 2 GHz processor
  • 2 GB RAM
  • VGA display with 1024 x 768 resolution

Administrative workstation: The system administrator workstation is where you install the IBM Tivoli Service Request Manager V7.2 application and build the EAR files before deploying them. This is the workstation where you can design custom Maximo applications, workflows, and other high-level functions.

Note: The Administrative workstation and the Application server can be on the same machine. In IBM Tivoli Service Request Manager V7.2, AIX and Linux Administrative workstations are supported. If you want to use the same machine for the Administrative workstation and application server, refer to the specification details for single server (AIX, Linux, or Windows) Administrative and Application server on the same machine provided below.

Hardware:

  • 2 GHz processor
  • 2 GB RAM
  • 100 GB of available disk space
  • 10 Mbit/s network connection between administrative system and middleware servers
  • SVGA display with 1024 x 768 resolution (1280 x 1024 if used for Application Designer)

Application server: The server where you install the IBM WebSphere Application Server Network Deployment (V6.1) and typically, where you deploy IBM Tivoli Service Request Manager EAR (maximo.ear) files.

Hardware:

  • Two to four dedicated 2 GHz processors
  • 4 GB RAM per processor
  • 100 GB of available disk space

Single-server (AIX, Linux or Windows) Administrative and Application server on the same machine:

  • Two to four dedicated 2 GHz processors
  • 6 GB RAM per processor
  • 100 GB disk space available

Database server: The server where you install database software to create and maintain your IBM Tivoli Service Request Manager database. You are responsible for maintaining the database platform software.

Refer to the respective vendor documentation for the hardware specifications.

Reports server: The report server is embedded with the Application server. Additional disk space is needed for temporary storage of report files. This temporary disk space is estimated at 30 MB to 50 MB on the Application server. Note that this is an approximate value and depends greatly on the file size of the report output, for example:

  • How many reports are being concurrently run by users?
  • How long the report session is kept open?
Software requirements

IBM Tivoli Application Dependency Discovery Manager V7.2

Each Tivoli Application Dependency Discovery Manager Domain Manager server or Tivoli Application Dependency Discovery Manager Enterprise Domain Manager server must be running a supported operating system and Java™ virtual machine (JVM).

Important: Be sure to read the following important information before installing the Tivoli Application Dependency Discovery Manager server:

  • You must install the latest patches and updates from the operating system vendor before installing the Tivoli Application Dependency Discovery Manager server.
  • The Tivoli Application Dependency Discovery Manager server supports only the IBM Java Runtime Environment (JRE).
  • The user ID under which the Tivoli Application Dependency Discovery Manager server runs must have read, write, and execute permissions for its installation directory and contents, and for the temporary directory of the system. By default, the installation directory is /opt/IBM/cmdb on Linux and UNIX® systems, or c:\ibm\cmdb on Windows systems. Typically, the temp directory is %TEMP% on a Windows system and /tmp on Linux and UNIX systems.
  • On Linux and UNIX systems, the Tivoli Application Dependency Discovery Manager server user ID must also have root execution permission for the nmap command. For detailed information about Nmap and the Stack Scan sensor, refer to the stack-scan-sensor topic in the Tivoli Application Dependency Discovery Manager Sensor Reference.
  • On supported AIX operating systems, you must have an extraction utility available in the /usr/bin or /usr/local/bin directory. If you did not install the extraction utility with the operating system, you must install an extraction utility into one of those directories before beginning the Tivoli Application Dependency Discovery Manager server installation.
  • Although 64-bit systems are supported, the Tivoli Application Dependency Discovery Manager server runs in a 32-bit JVM. The installation process uses Java 1.5 JRE 32 bit. To run a 32-bit Java GUI on 64-bit hardware with a Linux operating system, you need the following 32-bit shared library files:
    • libdl.so.2
    • libpthread.so.0
    • libstdc++.so.5
    • libXmu.so.6
    • libXt.so.6
    • libX11.so.6
    • libm.so.6
    • libXtst.so.6
    • libXp.so.6
    • libc.so.6
    • lib/ld.so.1
    • libXext.so.6
    • libSM.so.6
    • libICE.so.6
    • libXau.so.6
    • libXdmcp.so.6
  • Discovered systems might be running operating systems and applications that are no longer supported by their vendors. While every effort is made to fix issues encountered on these targets of a discovery, you might have to reproduce the problem on a vendor-supported operating system or application, and use the vendor's support.

The following table provides details about operating systems that are supported for Tivoli Application Dependency Discovery Manager servers.

Supported operating systems
for TADDM Domain Manager
server and TADDM Enterprise
Manager server.
 
AIX V5.3                      Only 64-bit AIX is supported.
AIX 5L V5.3, or later
AIX V6.1 
 
Red Hat Enterprise            Some problems might occur on updates
Linux 4.0 x86                 earlier than Red Hat Enterprise Linux,
                              Update 6 (for example, out of memory
Red Hat Enterprise            conditions and ClassNotFoundexceptions).
Linux 4.0 x86_64              If you encounter these problems, upgrade
                              to Update 6.
Red Hat Enterprise Linux 4.0
for System z with Update 3    The Security-Enhanced Linus (SELinux)
                              security system must be disabled. You
                              can disable SELinux by specifying
                              SELINUX=disabled in the
                              /etc/sysconfig/selinux configuration
                              file. (Restart your system after
                              modifying the file.)
Red Hat Enterprise Linux 5.0  The libXp-1.0.0-8.i386.rpm package must
x86                           also be installed. (This package is
                              available from the Server directory on
Red Hat Enterprise            disk 2 of the Red Hat Enterprise Linux
Linux 5.0 x86_64              5.0 distribution media.)
 
Red Hat Enterprise            The Security-Enhanced Linux (SELinux)
Linux 5.0 for System z        security system must be disabled.
                              You can disable SELinux by specifying
                              SELINUX=disabled in the
                              /etc/sysconfig/selinux configuration
                              file. (Restart your system after
                              modifying the file.)
 
Solaris 9 SPARC
 
Solaris 10 SPARC
  
SUSE Linux Enterprise         SUSE Fix Pack 1 is also required.
Server 10.0 x86
 
SUSE Linux Enterprise
Server 10.0 x86_64
 
SUSE Linux Enterprise
Server 10.0 for System z
  
SUSE Linux Enterprise
Server 11.0 x86
 
SUSE Linux Enterprise
Server 11.0 x86_64
 
SUSE Linux Enterprise
Server 11.0 for System z
Microsoft Windows Server     Windows Server 2003 R2 is supported.
2003 Datacenter Edition,     Requires Microsoft Service Pack 2 and
Enterprise Edition,          the NET framework, Version 1.1, or later.
Standard Edition
 
Microsoft Windows Server
2003 Datacenter x64 Edition,
Enterprise x64 Edition,
Standard x64 Edition
 
Microsoft Windows
Server 2008 Standard x86
Edition, Enterprise x86
Edition
  
Microsoft Windows Server      Requires Microsoft Service Pack 2.
2008 Standard x86 Edition,    Restriction:
Enterprise x86 Edition        Anchors are not supported on Windows
                              Server 2008.
 
Microsoft Windows Windows gateways are supported only on
Server 2008 Standard          32-bit editions of Windows Server 2008.
x86-64 Edition,
Enterprise x86-64
Edition

HP-UX 11i v23 and v31 are also supported on the endpoint.

IBM Tivoli Application Dependency Discovery Manager Database Server

Each Tivoli Application Dependency Discovery Manager domain database server must be running a supported relational database.

For testing or demonstration purposes, you can install the Tivoli Application Dependency Discovery Manager domain database on the same system as the Tivoli Application Dependency Discovery Manager Domain Manager or Enterprise Domain Manager server. The installer can optionally install a local DB2® database as part of the Tivoli Application Dependency Discovery Manager installation process, or create the required tables using an existing local DB2 installation. (To use a local Oracle database, you must install the database before installing the Tivoli Application Dependency Discovery Manager server.)

In a production environment, you must install a supported database on a separate system before installing the Tivoli Application Dependency Discovery Manager server. Any of the following databases can support a Tivoli Application Dependency Discovery Manager domain database:

TADDM domain database server            Support details
 
IBM DB2 V9.1                            Fix Pack 2, or later required
  
IBM DB2 for z/OS® V9.1
  
IBM DB2 V9.5                            Latest fix pack required
  
Oracle 10g                              Oracle classes12.jar JDBC
                                        driver file required
Oracle classes12.jar JDBC driver        Oracle Real Application
file required                           Clusters option not supported

For optimal performance, install the following database components on separate physical devices or disk arms:

  • Database tables and indexes (use four or more physical devices or disk arms)
  • Database logs
  • Database temporary space

On Linux systems, make sure the SHMMAX and SHMALL shared memory parameters meet the required minimum values before you install Tivoli Application Dependency Discovery Manager:

  1. Type sysctl -a and determine if the kernel.shmmax value is less than 2147483648 bytes (2 GB).
  2. To increase the value, type sysctl -w kernel.shmmax=2147483648.
  3. Type sysctl -a and determine if the kernel.shmall value is less than 268435456 bytes (256 MB).
  4. To increase the value, type sysctl -w kernel.shmall=268435456.
  5. To make the changes permanent, type sysctl -p.

Note: You can also modify these parameters by editing the /etc/sysctl.conf configuration file.

For information on configuring, monitoring, and tuning your database, refer to the Relational Database Design and Performance Tuning for DB2 Database Servers white paper that is located on the IBM Tivoli Open Process Automation Library (OPAL) Web site

http://catalog.lotus.com/wps/portal/topal/details?catalog.label=1TW10EC02

Many of the concepts in the white paper are applicable to the Oracle database manager.

IBM Tivoli Change and Configuration Management Database V7.2

One of each of the following browsers, application servers, and databases are necessary to run IBM Tivoli Change and Configuration Management Database V7.2.

Client browsers:

  • Internet Explorer Version 6.x or 7.x
  • Firefox Version 3.0.x

Application servers:

  • WebSphere Application Server Network Deployment V6.1
  • Oracle WebLogic Server V9.2.2 on Solaris 10 OS using Oracle 10.2 Database
  • Oracle WebLogic Server V9.2.2 on Windows 2003 Server OS using DB2 9.5 Database

Databases:

  • DB2 Enterprise Server Edition V9.5
  • Oracle Database 10g Standard Edition Release 1 10.1.0.5
  • Oracle Database 10g Standard Edition Release 2 10.2.0.3
  • Oracle Database 11g Standard Edition Release 2 11.1.0.6
  • Microsoft SQL Server 2005
  • Microsoft SQL Server 2008

Directory integrator:

  • IBM Tivoli Directory Server V6.2
  • Microsoft Windows Server 2003 Active Directory

Software for reports rendering:

  • Business Intelligence and Reporting Tools V2.3.2

Supported operating systems:

AIX:

  • AIX V5.3 System p (64 bit)
  • AIX V6.1 System p (64 bit)

HP:

  • HP-UX 11i v2 PA-RISC
  • HP-UX 11i v3 Itanium®

SUSE Linux:

  • SUSE Linux Enterprise Server (SLES) 10.0 x86-64
  • SUSE Linux Enterprise Server (SLES) 9.0 x86-64
  • SUSE Linux Enterprise Server (SLES) 9.0 x86-32
  • SUSE Linux Enterprise Server (SLES) 10.0 x86-32
  • SUSE Linux Enterprise Server (SLES) 9.0 System z
  • SUSE Linux Enterprise Server (SLES) 10.0 System z

Red Hat Linux:

  • Red Hat Enterprise Linux (RHEL) 4.0 AS/ES x86-32
  • Red Hat Enterprise Linux (RHEL) 4.0 AS/ES x86-64
  • Red Hat Enterprise Linux (RHEL) 4.0 AS/ES System z
  • Red Hat Enterprise Linux (RHEL) 5.0 AS/ES x86-32
  • Red Hat Enterprise Linux (RHEL) 5.0 AS/ES x86-64
  • Red Hat Enterprise Linux (RHEL) 5.0 AS/ES System z

Sun Solaris:

  • Sun Solaris 10 SPARC

Microsoft:

  • Windows XP SP2 Professional x86-32
  • Windows Vista Business x86-64
  • Windows XP SP2 Professional x86-64
  • Windows Server 2003 SP1 Datacenter Edition x86-32
  • Windows Server 2003 SP1 Enterprise Edition x86-32
  • Windows Server 2003 SP1 Enterprise Edition x86-64
  • Windows Server 2003 SP1 Standard Edition x86-32
  • Windows Server 2003 SP1 Standard Edition x86-64
  • Windows Vista Enterprise x86-64
  • Windows Server 2008 Standard Edition x86-32
  • Windows Server 2008 Enterprise Edition x86-32
  • Windows Server 2008 Datacenter Edition x86-32
  • Windows Server 2008 Standard Edition x86-64
  • Windows Server 2008 Datacenter Edition x86-64
  • Windows Server 2008 Enterprise Edition x86-64
  • Windows Server 2003 SP1 Datacenter Edition x86-64

The following are included with the product, with a restricted use license:

  • WebSphere Application Server Network Deployment V6.1
  • IBM HTTP Server V6.1 FP23
  • WebSphere Application Server Plugin for IHS V6.0
  • GSKit 7.0.3.3
  • IBM Rational® Agent Controller (for AC Log Analyzer)

IBM Tivoli Service Request Manager V7.2

One of each of the following browsers, application servers, and databases are necessary to run IBM Tivoli Service Request Manager V7.2.

Client browsers:

  • Internet Explorer Version 6 or Version 7
  • Firefox Version 3

Application Servers:

  • WebSphere Application Server Network Deployment V6.1
  • Oracle WebLogic Server V9.2.2 on Solaris 10 OS using Oracle 10.2 Database
  • Oracle WebLogic Server V9.2.2 on Windows 2003 Server OS using DB2 9.5 Database

Databases:

  • DB2 Enterprise Server Edition V9.5
  • Oracle Database 10g Standard Edition Release 1 10.1.0.5
  • Oracle Database 10g Standard Edition Release 2 10.2.0.3
  • Oracle Database 11g Standard Edition Release 2 11.1.0.6
  • Microsoft SQL Server 2005
  • Microsoft SQL Server 2008

Directory Integrator:

  • IBM Tivoli Directory Server V6.2
  • Microsoft Windows Server 2003 Active Directory

Software for reports rendering:

  • Business Intelligence and Reporting Tools V2.3.2

Supported operating systems

AIX:

  • AIX V5.3 System p (64 bit)
  • AIX V6.1 System p (64 bit)

HP:

  • HP-UX 11i v2 PA-RISC
  • HP-UX 11i v3 Itanium

SUSE Linux:

  • SUSE Linux Enterprise Server (SLES) 10.0 x86-64
  • SUSE Linux Enterprise Server (SLES) 9.0 x86-64
  • SUSE Linux Enterprise Server (SLES) 9.0 x86-32
  • SUSE Linux Enterprise Server (SLES) 10.0 x86-32
  • SUSE Linux Enterprise Server (SLES) 9.0 System z
  • SUSE Linux Enterprise Server (SLES) 10.0 System z

Red Hat Linux:

  • Red Hat Enterprise Linux (RHEL) 4.0 AS/ES x86-32
  • Red Hat Enterprise Linux (RHEL) 4.0 AS/ES x86-64
  • Red Hat Enterprise Linux (RHEL) 4.0 AS/ES System z
  • Red Hat Enterprise Linux (RHEL) 5.0 AS/ES x86-32
  • Red Hat Enterprise Linux (RHEL) 5.0 AS/ES x86-64
  • Red Hat Enterprise Linux (RHEL) 5.0 AS/ES System z

Sun Solaris:

  • Sun Solaris 10 SPARC

Microsoft:

  • Windows XP SP2 Professional x86-32
  • Windows Vista Business x86-64
  • Windows XP SP2 Professional x86-64
  • Windows Server 2003 SP1 Datacenter Edition x86-32
  • Windows Server 2003 SP1 Enterprise Edition x86-32
  • Windows Server 2003 SP1 Enterprise Edition x86-64
  • Windows Server 2003 SP1 Standard Edition x86-32
  • Windows Server 2003 SP1 Standard Edition x86-64
  • Windows Vista Enterprise x86-64
  • Windows Vista Business x86-32
  • Windows Vista Enterprise x86-32
  • Windows Server 2008 Standard Edition x86-32
  • Windows Server 2008 Enterprise Edition x86-32
  • Windows Server 2008 Datacenter Edition x86-32
  • Windows Server 2008 Standard Edition x86-64
  • Windows Server 2008 Datacenter Edition x86-64
  • Windows Server 2008 Enterprise Edition x86-64
  • Windows Server 2003 SP1 Datacenter Edition x86-64

The following are included with the product, with a restricted use license:

  • WebSphere Application Server V6
  • WebSphere Application Server Network Deployment V6.1
  • IBM HTTP Server V6.1 FP23
  • WebSphere Application Server Plugin for IHS V6.0
  • GSKit 7.0.3.3
  • IBM Rational Agent Controller (for AC Log Analyzer)

The program's specifications and specified operating environment information may be found in documentation accompanying the program, if available, such as a README file, or other information published by IBM, such as an announcement letter. Documentation and other program content may be supplied only in the English language.

Planning information

Direct customer support

For technical support or assistance, contact your IBM representative or visit

http://www.ibm.com/support
Packaging

IBM Tivoli Application Dependency Discovery Manager V7.2, IBM Tivoli Change and Configuration Management Database V7.2, and IBM Tivoli Service Request Manager V7.2 are distributed with:

  • International Program License Agreement (Z125-3301)
  • License Information document
  • CD ROM
  • Publications (refer to the Publications section)

This program, when downloaded from a Web site, contains the applicable IBM license agreement and License Information, if appropriate, and will be presented for acceptance at the time of installation of the program. For future reference, the license and License Information will be stored in a directory such as LICENSE.TXT.

Security, auditability, and control

IBM Tivoli Application Dependency Discovery Manager, IBM Tivoli Change and Configuration Management Database, and IBM Tivoli Service Request Manager use the security and auditability features of the operating system software and the Tivoli process automation engine. The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.


 
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Top rule
Software Services
Bottom rule

IBM Software Services has the breadth, depth, and reach to manage your services needs. You can leverage the deep technical skills of our lab-based, software services team and the business consulting, project management, and infrastructure expertise of our IBM Global Services team. Also, we extend our IBM Software Services reach through IBM Business Partners to provide an extensive portfolio of capabilities. Together, we provide the global reach, intellectual capital, industry insight, and technology leadership to support a wide range of critical business needs.

To learn more about IBM Software Services or to contact a Software Services sales specialist, visit

http://www.ibm.com/software/sw-services/

 
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Top rule
IBM Tivoli Enhanced Value-Based Pricing
Bottom rule

IBM Tivoli software products are priced using IBM Tivoli's Enhanced Value-Based Pricing. The Enhanced Value-Based Pricing system is based upon the IBM Tivoli Environment-Managed Licensing Model, which uses a managed-environment approach, whereby price is determined by what is managed rather than the number and type of product components installed.

For example, all servers monitored with IBM Tivoli's monitoring product (IBM Tivoli Monitoring) require entitlements sufficient for those servers. Other Tivoli products may manage clients, client devices, agents, network nodes, users, or other items, and are licensed and priced accordingly.

Unlike typical systems management licensing models that require entitlements of specific software components to specific systems, the IBM Tivoli Environment-Managed Licensing Model provides the customer flexibility to deploy its IBM Tivoli software products within its environment in a manner that can address and respond to the customer's evolving architecture. That is, as the architecture of a customer's environment changes, the customer's implementation of IBM Tivoli software can be altered, as needed, without affecting the customer's license requirements (as long as the customer does not exceed its entitlements to the software).

Under Enhanced Value-Based Pricing, licensing and pricing of server-oriented applications are determined based upon the server's use in the customer's environment. Typically, such applications are licensed and priced in a manner that corresponds to each installed and activated processor of the server managed by the IBM Tivoli application to help correlate price to value while offering a simple solution.

For servers with logical (sometimes called virtual) partitions, entitlements are required for all installed and activated processors on the server. For each IBM Tivoli application managing a clustered environment, licensing is based on the cumulative number of installed and activated processors on each server in the cluster.

Enhanced Value-Based Pricing recognizes the convergence of RISC and UNIX, and Microsoft Windows and Intel® technologies, in order to simplify your licensing requirements, and to provide a smoother, more scalable model. Pricing and licensing does not differentiate between non-System z server platforms or operating systems. For some products, this platform neutrality extends to System z and other host servers as well.

IBM Tivoli Enhanced Value-Based Pricing terminology definitions

Authorized User

Authorized User is a unit of measure by which the program can be licensed. An Authorized User is a unique person that is given access to the program. The program may be installed on any number of computers or servers and each Authorized User may have simultaneous access to any number of instances of the program at one time. Licensee must obtain separate, dedicated entitlements for each Authorized User accessing the program in any manner directly or indirectly (for example, via a multiplexing program, device, or application server) through any means. An entitlement for an Authorized User is unique to that Authorized User and may not be shared, nor may it be reassigned other than for the permanent transfer of the Authorized User entitlement to another person.

Client device or client

Client device is a unit of measure by which the program can be licensed. A client device is a computing device that requests the execution of or receives for execution a set of commands, procedures, or applications from another computer system that is typically referred to as a server or is otherwise managed by the server. Multiple client devices may share access to a common server. A client device generally has some processing capability or is programmable to allow a user to do work. Examples include, but are not limited to appliances, automated teller machines, cash registers, disk drive, desktop computers, kiosks, notebook computers, personal digital assistant, point-of-sale terminals, tape drive, and technical workstations. Licensee must obtain entitlements for every client device which runs, which uses services provided by, is managed by, or otherwise accesses the program and every other computer or server where the program is installed.

Concurrent User

Concurrent User is a unit of measure by which the program can be licensed. A Concurrent User is a person who is accessing the program at any particular point in time. Regardless of whether the person is simultaneously accessing the program multiple times, the person counts only as a single Concurrent User. The program may be installed on any number of computers or servers, but Licensee must obtain entitlements for the maximum number of Concurrent Users simultaneously accessing the program. Licensee must obtain an entitlement for each simultaneous Concurrent User accessing the program in any manner directly or indirectly (for example, via a multiplexing program, device, or application server) through any means.

Install

Install is a unit of measure by which the program can be licensed. An install is an installed copy or instance of the program on a physical or virtual disk made available to be executed on a computer. Licensee must obtain an entitlement for each install of the program.

Resource Value Unit (RVU)

RVU is a unit of measure by which the program can be licensed. RVU Proofs of Entitlement (PoES) are based on the number of units of a specific resource used or managed by the program. Licensee must obtain sufficient entitlements for the number of RVUs required for licensee's environment for the specific resources as specified in the tables below. RVU entitlements are specific to the program and the type of resource and may not be exchanged, interchanged, or aggregated with RVU entitlements of another program or resource. The RVU tables are shown for each applicable product example below.

Server

Server is a unit of measure by which the program can be licensed. A server is a physical computer that is comprised of processing units, memory, and input/output capabilities and that executes requested procedures, commands, or applications for one or more users or client devices. Where racks, blade enclosures, or other similar equipment is being deployed, each separable physical device (for example, a blade or a rack-mounted device) that has the required components is considered itself a separate server. For the purpose of server-based licensing, licensee must obtain entitlements for each server which is made available to the program, regardless of the number of processor cores or partitions in the server or the number of copies of the program on the server.

Standby or backup systems

For programs running or resident on backup machines, IBM defines three types of situations: cold, warm and hot. In cold and warm situations, a separate entitlement for the copy on the backup machine is normally not required and typically no additional charge applies. In a hot backup situation, the customer needs to acquire other licenses or entitlements sufficient for that server. All programs running in backup mode must be solely under the customer's control, even if running at another enterprise's location. As a practice, the following are definitions and allowable actions concerning the copy of the program used for backup purposes:

  • Cold: A copy of the program may reside, for backup purposes, on a machine as long as the program is not started. There is no additional charge for this copy.
  • Warm: A copy of the program may reside for backup purposes on a machine and is started, but is idling, and is not doing any work of any kind. There is no additional charge for this copy.
  • Hot: A copy of the program may reside for backup purposes on a machine, is started, and is doing work. The customer must acquire a license or entitlements for this copy and there will generally be an additional charge.

Doing work includes, for example, production, development, program maintenance, and testing. It also could include other activities such as mirroring of transactions, updating of files, synchronization of programs, data, or other resources (for example, active linking with another machine, program, database or other resource, and so on), or any activity or configurations that would allow an active hot switch or other synchronized switch-over between programs, databases, or other resources to occur.

In the case of a program or system configuration that is designed to support a high availability environment by using various techniques (for example, duplexing, mirroring of files or transactions, maintaining a heartbeat, active linking with another machine, program, database, or other resource,), the program is considered to be doing work in the hot situation and a license or entitlement must be purchased.

Value Units (VUs)

A VU is a unit of measure by which the program can be licensed. Value Unit entitlements are based on the quantity of a specific designated measurement, for example MSUs, users, engines, tape drives, for the given software. Licensee must obtain sufficient entitlements for the number of Value Units required for licensee's environment as specified in the specific program terms. The Value Unit entitlements are specific to the program and may not be exchanged, interchanged, or aggregated with other Value Unit entitlements of another program.

IBM Tivoli Service Request Manager (TSRM) V7.2

TSRM is priced per Authorized User and per Concurrent User.

License entitlement is priced per Authorized User, Concurrent User, or a combination of both. An Authorized User may log on to TSRM at any point in time without restriction. The maximum number of concurrent users who may log on simultaneously must be less than or equal to the number of entitled concurrent user licenses. There is no charge for end users (sometimes referred to as self-service requestors).

Pricing example 1

A customer wishes to purchase Tivoli Service Request Manager V7.2 to help manage an environment of 5,000 employees with 130 service-desk personnel. Of the 130 service-desk personnel, 10 are service desk supervisors who must be able to log on at any point without restriction. The remaining 120 service-desk personnel are service-desk representatives who are scheduled to work during each of three shifts as follows:

  • First shift: 40 representatives
  • Second shift: 40 representatives
  • Third shift: 40 representatives

40 is the maximum number of Concurrent Users who will need to be logged on during a single shift.

In this example, the customer must purchase 10 authorized user licenses and 40 concurrent user licenses of TSRM. No licenses are required for the 5,000 employees (the end users of the service desk).

Note that the number of service desk personnel and number of employees in this example is not intended to imply a standard ratio. The ratio (as well as authorized user and concurrent user license entitlements) can vary by enterprise.

Pricing example 2

A large customer wishes to purchase IBM Tivoli Service Request Manager V7.2 to improve the overall efficiency of their global help desk. The customer's IT organization includes two major help desk locations ("Location A" and "Location B") in two different time zones. The number of service desk personnel at both locations totals 500.

"Location A" employs 250 service desk personnel. Twenty five of these 250 are supervisors who guide teams of service desk representatives or manage service catalog content and delivery. These supervisors must be able to log in to TSRM at any time without restriction. The remaining 225 service desk representatives work across multiple shifts, with a maximum of 75 logging at once.

"Location B" is staffed in the same manner as Location A.

In this example, the customer must purchase TSRM entitlements for 50 Authorized Users and 150 Concurrent Users.

  • 50 = 25 Authorized Users for "Location A" + 25 Authorized Users for "Location B"
  • 150 = 75 Concurrent Users for "Location A" + 75 Concurrent Users 75 for "Location B"

IBM Tivoli Service Request Manager for Service Providers

IBM Tivoli Service Request Manager for Service Providers is licensed per Authorized User and per Concurrent User (note that IBM Tivoli Service Request Manager for Service Providers prerequisites IBM Tivoli Service Request Manager). If a customer has 100 Authorized Users and 50 Concurrent Users for IBM Tivoli Service Request Manager for Service Providers, the following licensing scheme applies:

                              Quantity in          License
Orderable                     customer             entitlements
component                     environment          required
 
Tivoli Service Request        100                  100
Manager Authorized User
 
Tivoli Service Request        50                   50
Manager Concurrent User
 
Tivoli Service Request        100                  100
Manager for Service
Providers Authorized User
 
Tivoli Service Request        50                   50
Manager for Service
Providers Concurrent User

IBM Tivoli Service Request Manager V7.2 for Internal Service Providers

IBM Tivoli Service Request Manager for Internal Service Providers is licensed per Authorized User and per install (note that IBM Tivoli Service Request Manager for Internal Service Providers prerequisites IBM Service Request Manager). If a customer has 100 Authorized Users and 1 production environment for IBM Tivoli Service Request Manager for Internal Service Provider, the following licensing scheme applies:

                              Quantity in          License
Orderable                     customer             entitlements
component                     environment          required
 
Tivoli Service Request        100                  100
Manager Authorized User
 
Tivoli Service Request        100                  100
Manager for Internal
Service Providers
Authorized Users
 
Tivoli Service Request        1                    1
Manager for Internal
Service Providers Install

IBM Tivoli Application Dependency Discovery Manager V7.2:

IBM Tivoli Application Dependency Discovery Manager is priced per install and per Resource Value Units for managed devices.

Install

At least one install license is required. The initial install license covers the first domain server (as well as an enterprise server if necessary). Multiple domain servers can be deployed at no charge. An additional install license is required for each additional enterprise server needed. The capacity and number of the domain and enterprise servers necessary for a particular environment is a function of the total number of configuration items to be managed for that environment. This capacity will vary based on the size, complexity, and depth of the information obtained for the configuration items. Refer to the Tivoli Application Dependency Discovery Manager Planning and Installation Guide for additional information on capacity determination. Many customers will only need one install license for a single enterprise server, regardless of the number of domain servers deployed.

Resource Value Units (RVUs)

In addition to the install license described above, RVU licenses are required based on the number of devices in the managed environment. Servers, client devices, and MSUs (for System z servers only) are the designated measurements upon which the Value Units are calculated. The RVU entitlements for the managed devices are dependent on the number of unique devices managed by Tivoli Application Dependency Discovery Manager functions. The number of Resource Value Units required per scaled volume tier is defined below.

                                                    Resource
Usage       Minimum   Maximum    Minimum  Maximum   value units per
level       devices   devices    MSUs     MSUs      device or
cumulative  servers   servers    *        *         MSU
 
1                 1       100          1      100   20
2               101       500        101      500   18
3               501     1,000        501    1,000    8
4             1,001    10,000      1,001   10,000    4
5            10,001    25,000     10,001   25,000    2
6            25,001               25,001             1

* Used for System z, when ordering one of the part numbers for z/OS data.

When licensing client devices, use the following conversion:

  • 1 server = 100 clients (clients round up to the nearest 100 for the purpose of Resource Value Unit calculation). In other words, 75 clients are rounded up to 100 clients for Resource Value Unit calculation.

The Resource Value Units (RVUs) for servers, clients, and MSUs are calculated independently, using the same scaled volume tiers. RVUs for servers and clients are entitled using the same part number. RVUs for MSUs are entitled using a separate part number.

  • Servers:
    • The first 100 servers are valued at 20 RVUs each.
    • The next 50 servers are valued at 18 RVUs each.
  • Clients:
    • The first 10,000 clients equate to 100 servers (10,000/100) and are valued at 20 RVUs each.
    • The next 5,000 clients equate to 50 servers (5000/100) and are valued at 18 RVUs each.
  • MSUs:
    • The first 100 MSUs are valued at 20 RVUs each.
    • The next 50 MSUs are valued at 18 RVUs each.

For a new or existing Tivoli Application Dependency Discovery Manager customer who wishes to include Change Management with their Tivoli Application Dependency Discovery Manager implementation, refer to the scenarios under the section IBM Tivoli Change and Configuration Management Database.

Scenario 1

A customer wishes to purchase Tivoli Application Dependency Discovery Manager to manage an environment of 550 distributed servers and 150 clients. Without the need for process automation initially, the recommended architecture includes one domain (or enterprise) server. The customer must obtain one install license for the domain (or enterprise) server, plus RVU entitlements for the managed servers, and client devices as follows:

Devices               Quantity in
managed               customer environment
 
Servers               550
Clients               150

Resource Value Unit calculation for 550 servers:

                         Resource Value        Resource
Servers                  Units per server      Value Units
 
Tier 1 = 100             20                    2,000
Tier 2 = 400             18                    7,200
Tier 3 = 50               8                      400
Total  = 550                                   9,600 
 
 

Resource Value Unit calculation for 150 clients (round up to the nearest hundred = 200)

Clients                        Resource Value      Resource
(100 clients = 1 server)       Units per server    Value Units
 
Tier 1 = 2                     20                  40
Total  = 2                                         40

In this example, the customer must license 1 install and 9,640 Distributed Resource Value Units (9,600 for servers plus 40 for clients).

Scenario 2

A customer wishes to purchase TADDM to manage an environment of 10,000 servers and 20,000 MSUs. The customer must obtain multiple install licenses (an initial install license plus additional install licenses for each additional enterprise server required per capacity calculation). The customer must also obtain RVU entitlements for the managed servers and MSUs indicated below.

                          Quantity in
Devices                   customer
managed                   environment
 
Servers                   10,000
MSUs                      20,000 

Resource Value Unit calculation for 10,000 servers

                         Value Units
Servers                  per server         Value Units
 
Tier 1 = 100             20                  2,000
Tier 2 = 400             18                  7,200
Tier 3 = 500              8                  4,000
Tier 4 = 9000             4                 36,000
Total  = 10,000                             49,200

Resource Value Unit calculation for 20,000 MSUs

                         Resource Value       Resource
MSUs                     Units per MSU        Value Units
 
Tier 1 = 100             20                    2,000
Tier 2 = 400             18                    7,200
Tier 3 = 500              8                    4,000
Tier 4 = 9,000            4                   36,000
Tier 5 = 10,000           2                   20,000
Total  = 20,000                               69,200

In this example, the customer must license at least one install, 118,400 Resource Value Units (49,200 for servers plus 69,200 for MSUs). Note that the Resource Value Units for servers and the Resource Value Units for MSUs are entitled using separate part numbers.

Scenario 3

A customer wishes to purchase Tivoli Application Dependency Discovery Manager to manage an environment of 5,000 servers. This scenario describes two customer situations that would require similar entitlement.

Customer A has two different lines of business and wishes to manage the supporting infrastructure for each, entirely separate from one another. Each line of business has the managed environment of 2,500 servers.

Customer B is a holding company with two distinct businesses: a manufacturing factory with 2,500 servers and a distribution operation with 2,500 servers.

Both customer A and customer B must obtain two install licenses (to entitle a separate enterprise server for each of the two distinct lines of business). Domain servers may also be required for each distinct business. This depends on the total number of configuration items per distinct business as well as the size, complexity, and depth of information to be managed per configuration item. After the enterprise server entitlements, any domain servers needed, can be deployed at no charge.

Customer A and customer B both own their respective 5,000 servers that they wish to manage for their distinct lines of business. They must both obtain Value Unit entitlements for the managed servers as show below.

                           Quantity in
Devices                    customer
managed                    environment
 
Servers                    5,000 

Resource Value Unit calculation for 5,000 servers

                     Resource Value       Resource
Servers              Units per server     Value Units
 
Tier 1 = 10          20                    2,000
Tier 2 = 400         18                    7,200
Tier 3 = 500          8                    4,000
Tier 4 = 4,000        4                   16,000
Total  = 5,000                            29,200

In this example, both customers must obtain 2 install licenses and 29,200 Resource Value Unit licenses.

Scenario 4

A customer is currently entitled for a Tivoli Application Dependency Discovery Manager install license and Resource Value Units for 200 servers (3,800 Value Units). The customer has purchased additional hardware and now wishes to add entitlement for 150 more servers, and also 375 client devices in their managed environment. The customer must obtain RVU entitlements for the additional servers, and new clients as shown below.

           Current            Additional         Revised
Quantity   quantity in        quantity in        quantity in
devices    customer           customer           customer
managed    environment        environment        environment
 
Servers    200                150                350
Clients      0                375                375 

Resource Value Unit calculation for 150 additional servers

                    Resource Value         Resource
New servers         Units per server       Value Unit
 
Tier 2 = 150        18                     2,700
Total  = 150                               2,700 

The customer was already entitled to 3,800 RVUs for servers originally calculated using Tier 1 (100 servers x 20 RVUs) and Tier 2 (100 servers x 18 RVUs) in the tiered volume scale. Therefore, the additional RVUs for the new 150 servers are calculated starting at the Tier 2 level. This allows the customer the additive benefit of volume scaling for the RVUs already purchased for servers.

Resource Value Unit calculation for 375 new clients (round up to the nearest hundred = 400)

Clients                    Resource Value       Resource
(100 clients = 1 server)   Units per server     Value Units
 
Tier 1 = 4                 20                   80
Total  = 4                                      80

In this example, the customer must license 2,780 Value Units (2,700 for servers and 80 for clients).

IBM Tivoli Change and Configuration Management Database V7.2

IBM Tivoli Change and Configuration Management Database is priced per install and per Resource Value Units for managed devices. The associated Change Process Manager is priced per authorized or concurrent users.

Install

At least one install license is required. The initial install license covers the first domain server (as well as an enterprise server if necessary). Multiple domain servers can be deployed at no charge. An additional install license is required for each additional enterprise server needed. The capacity and number of the domain and enterprise servers necessary for a particular environment is a function of the total number of configuration items to be managed for that environment. This capacity will vary based on the size, complexity, and depth of the information obtained for the configuration items. Refer to the Tivoli Application Dependency Discovery Manager Planning and Installation Guide for additional information on capacity determination. Many customers will only need one install license for a single enterprise server, regardless of the number of domain servers deployed.

Resource Value Units (RVUs)

In addition to the install license described above, RVU licenses are required based on the number of devices in the managed environment. Servers, client devices, and MSUs (System z servers only) are the designated measurements upon which the Resource Value Units are calculated. The RVU entitlements for the managed devices are dependent on the number of unique devices managed by Tivoli Application Dependency Discovery Manager functions. The number of Resource Value Units required per scaled volume tier is defined below

              Minimum  Maximum  Minimum   Maximum   Resource
Usage level,  devices  devices  MSUs      MSUs      Value Units per
cumulative    servers  servers  *         *         device or MSU
 
    1             1       100       1        100    20
    2           101       500     101        500    18
    3           501     1,000     501      1,000     8
    4         1,001    10,000   1,001     10,000     4
    5        10,001    25,000   10,001    25,000     2
    6        25,001             25,001               1 

* Used for System z, when ordering one of the part part numbers for z/OS data.

When licensing client devices, use the following conversion:

  • 1 server = 100 clients (clients round up to the nearest 100 for the purpose of Resource Value Unit calculation). In other words, 75 clients are rounded up to 100 clients for Resource Value Unit calculation.

The Resource Value Units for servers, clients, and MSUs are calculated independently, using the same scaled volume tiers. Resource Value Units for servers and clients are entitled using the same part number. Value Units for MSUs are entitled using a separate part number.

  • Servers:
    • The first 100 servers are valued at 20 RVUs each.
    • The next 50 servers are valued at 18 RVUs each.
  • Clients:
    • The first 10,000 clients equate to 100 servers (10,000/100) and are valued at 20 RVUs each are valued at 18 RVUs each.
    • The next 5,000 clients equate to 50 servers (5,000/100) and are valued at 18 RVUs each.
  • MSUs:
    • The first 100 MSUs are valued at 20 RVUs each.
    • The next 50 MSUs are valued at 18 RVUs each.

Authorized or Concurrent Users

User licenses are required based on the number of people responsible for handling change management processes. Change management includes activities such as detecting changes in the managed environment and reconciling such changes with an authorized request for change.

Scenario 1

A customer wishes to purchase CCMDB to manage an environment of 550 servers and 150 clients. Without the need for process automation initially, the recommended architecture includes one domain (or enterprise) server. The customer must obtain one install license for the domain (or enterprise) server, plus Value Unit entitlements for the managed servers, and client devices as follows:

                        Quantity in
Devices                 customer
managed                 environment
 
Servers                 550
Clients                 150 

Value Unit calculation for 550 servers

                    Value Units            Value
Servers             per server             Units
 
Tier 1 = 100        20                     2,000
Tier 2 = 400        18                     7,200
Tier 3 = 50          8                       400
Total  = 550                               9,600 

Value Unit calculation for 150 clients (round up to the nearest hundred clients = 200)

Servers                     Value Units       Value
(100 clients = 1 server)    per server        Units
 
Tier 1 = 2                  20                40
Total  = 2                                    40 

In this example, the customer must license 1 install and 9,640 distributed Value Units (9,600 for servers plus 40 for clients).

Scenario 2

A customer wishes to purchase CCMDB to manage an environment of 400 servers, as well as hire personnel to administer change and configuration processes. The customer expects a maximum of 50 change administrators to simultaneously access the CCMDB database. The customer must obtain a CCMDB install license, plus VU entitlements to cover the managed servers as shown below. Additionally, the customer must obtain 50 concurrent user licenses of the Change Process Manager.

                        Quantity in
Devices                 customer
managed                 environment
 
Servers                 400

Value Unit calculation for 400 servers

                    Value Units              Value
Servers             per server               Units
 
Tier 1 = 100        20                       2,000
Tier 2 = 300        18                       5,400
Total  = 400                                 7,400

In this example, the customer must license one install, plus 7,400 Value Units, and 50 concurrent users.

Scenario 3

A customer wishes to purchase CCMDB to manage an environment of 10,000 servers and 20,000 MSUs. The customer also plans to allow 300 change users to access the CCMDB database at any time without restriction. The customer must obtain multiple install licenses (an initial install license plus additional install licenses for each additional enterprise server required per capacity calculation). The customer must also obtain RVU entitlements for the managed servers and MSUs indicated below, and 300 Authorized User licenses for Change Management.

                        Quantity in
Devices                 customer
managed                 environment
 
Servers                 10,000
MSUs                    20,000

Resource Value Unit calculation for 10,000 servers

                   Resource Value          Resource
Servers            Units per server        Value Units
 
Tier 1 = 100       20                       2,000
Tier 2 = 400       18                       7,200
Tier 3 = 500        8                       4,000
Tier 4 = 9000       4                      36,000
Total  = 10,000                            49,200

Resource Value Unit calculation for 20,000 MSUs

                   Resource Value       Resource
MSUs               Units per MSU        Value Units
 
Tier 1 = 100       20                    2,000
Tier 2 = 400       18                    7,200
Tier 3 = 500        8                    4,000
Tier 4 = 9,000      4                   36,000
Tier 5 = 10,000     2                   20,000
Total  = 20,000                         69,200

In this example, the customer must license at least one install, 118,400 Resource Value Units (49,200 for servers plus 69,200 for MSUs), and 300 Authorized Users. Note that the Resource Value Units for servers and the Resource Value Units for MSUs are entitled using separate part numbers.

Scenario 4

A customer wishes to purchase CCMDB to manage an environment of 5,000 servers. This scenario describes two customer situations that would require similar entitlement.

Customer A has two different lines of business and wishes to manage the supporting infrastructure for each, entirely separate from one another. Each line of business has the managed environment of 2,500 servers.

Customer B is a holding company with two distinct businesses: a manufacturing factory with 2,500 servers and a distribution operation with 2,500 servers.

Both customer A and customer B must obtain two install licenses (to entitle a separate enterprise server for each of the two distinct lines of business). Domain servers may also be required for each distinct business. This depends on the total number of configuration items per distinct business as well as the size, complexity, and depth of information to be managed per configuration item. After the enterprise server entitlements, any domain servers needed, can be deployed at no charge.

Customer A and customer B both own their respective 5,000 servers that they wish to manage for their distinct lines of business. They must both obtain VU entitlements for the managed servers as show below.

                         Quantity in
Devices                  customer
managed                  environment
 
Servers                  5,000

Resource Value Unit calculation for 5,000 servers

                      Resource Value        Resource
Servers               Units per server      Value Units
 
Tier 1 = 100          20                     2,000
Tier 2 = 400          18                     7,200
Tier 3 = 500           8                     4,000
Tier 4 = 4,000         4                    16,000
Total  = 5,000                              29,200

In this example, both customers must obtain 2 install licenses and 29,200 licenses and 29,200 Value Unit licenses.

Scenario 5

A customer is currently entitled for a CCMDB Install License and Resource Value Units for 200 servers (3,800 Value Units). The customer has purchased additional hardware and now wishes to add entitlement for 150 more servers, and also 375 client devices in their managed environment. The customer must obtain RVU entitlements for the additional servers, and new clients as shown below.

             Current            Additional          Revised
             quantity in        quantity in         quantity in
Devices      customer           customer            customer
managed      environment        environment         environment
 
Servers      200                150                 350
Clients        0                375                 375

Resource Value Unit calculation for 150 additional servers

                   Resource Value        Resource
New servers        Units per server      Value Units
 
Tier 2 = 150       18                    2,700
Total  = 150                             2,700

The customer was already entitled to 3,800 RVUs for servers originally calculated using Tier 1 (100 servers x 20R Value Units) and Tier 2 (100 servers x 18 RVUs) in the tiered volume scale. Therefore, the additional RVUs for the new 150 servers are calculated starting at the Tier 2 level. This allows the customer the additive benefit of volume scaling for the RVUs already purchased for servers.

Resource Value Unit calculation for 375 new clients (round up to the nearest hundred = 400)

Servers                   Resource Value      Resource
(100 clients = 1 server)  Units per server    Value Units
 
Tier 1 = 4                20                  80
Total  = 4                                    80

In this example, the customer must license 2,780 Resource Value Units (2700 for servers and 80 for clients).

IBM Tivoli Change Management for Service Providers

IBM Tivoli Change Management for Service Providers is licensed per authorized user and per concurrent user. In addition to the authorized and concurrent user entitlements, the customer must also obtain the entitlements to use IBM Tivoli Change and Configuration Management Database. Refer to the IBM Tivoli Change and Configuration Management Database section for specific entitlement information. If a customer has 100 authorized users and 50 concurrent users, the following entitlements for the Service Provider capability are required (in addition to the IBM Tivoli Change and Configuration Management Database entitlements):

                    Quantity in        License
Orderable           customer           entitlements
component           environment        required
 
Tivoli Change       100                100
Management for
Service Providers
Authorized User
 
Tivoli Change        50                 50
Management for
Service Providers
Concurrent User

IBM Tivoli Change Management for Internal Service Providers

IBM Tivoli Change Management for Internal Service Providers is licensed per authorized user and per install. In addition to the authorized user and install entitlements, the customer must also obtain the entitlements to use IBM Tivoli Change and Configuration Management Database. Refer to the IBM Tivoli Change and Configuration Management Database section for specific entitlement information. If a customer has 100 authorized users and requires 1 install, the following entitlements for the internal Service Provider capability are required (in addition to the IBM Tivoli Change and Configuration Management Database entitlements):

                         Quantity               License
Orderable                in customer            entitlements
component                environment            required
 
Tivoli Change            100                    100
Management for
Internal Service
Providers
Authorized User
 
Tivoli Change              1                      1
Management for
Internal Service
Providers Install

Product and licensing Web sites

A complete list of IBM Tivoli products is available at

http://www.ibm.com/software/tivoli

IBM Tivoli product licensing documents are available at

http://www.ibm.com/software/tivoli/products/licensing.html

 
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Ordering information
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This product is only available via Passport Advantage. It is not available as shrinkwrap.

These products may only be sold directly by IBM or by authorized IBM Business Partners for Software ValueNet®.

For more information about IBM Software ValueNet, visit

http://www-01.ibm.com/software/lotus/passportadvantage/IBM_SW_ValueNet.html

To locate IBM Business Partners for Software ValueNet in your geography for a specific Software ValueNet portfolio, contact your IBM representative.

IBM Tivoli Service Request Manager
Product group: Tivoli IT Service Management
Product Identifier Description: 5724-S85
Product category: Tivoli Service Request Manager
 
IBM Tivoli Change and Configuration Management Database
Product group: Tivoli IT Service Management
Product identifier description: 5724-M19
Product category: Tivoli Change & Config Mgt Database
 
IBM Tivoli Application Dependency Discovery Manager
Product group: Tivoli IT Service Management
Product identifier description: 5724-N55
Product category: Tivoli Change & Config Mgt Database

Passport Advantage customer: Media pack entitlement details

Customers with active maintenance or subscription for the products listed are entitled to receive the corresponding media pack.

IBM Tivoli Application Dependency Discovery Manager V7.2
 
Media pack description                                 Part number
 
IBM Tivoli Application Dependency Discovery Manager    BJ0TWML
V7.2.0 Media Pack MP ML
 
IBM Tivoli Change and Configuration Management Database V7.2
 
Media pack description                                 Part number
 
IBM Tivoli Change and Configuration Management         BJ0U2ML
Database V7.2.0 MP MP ML
 
IBM Tivoli Change Management for Service Providers     BJ0U3ML
V7.2.0 Media Pack MP ML
 
IBM Tivoli Change Management  for Internal Service     BJ0U4ML
Providers V7.2.0 Media pack MP ML
IBM Tivoli Service Request Manager V7.2
 
Media pack description                                 Part number
 
IBM Tivoli Service Request Manager V7.2.0 Media        BJ0TZML
pack MP ML
 
IBM Tivoli Service Request Manager for                 BJ0U0ML
Service Providers V7.2.0 Media pack MP ML
 
IBM Tivoli Service Request Manager for Internal        BJ0U1ML
Service Providers V7.2.0 Media pack MP ML

Current licensees

Current licensees, with support in effect, can order the new media packs in this announcement.

New licensees

Orders for new licenses will be accepted now.

Shipment will begin on the planned availability date.

Basic license

Passport Advantage allows you to have a common anniversary date for Software Maintenance renewals, which can simplify management and budgeting for eligible new versions and releases (and related technical support) for your covered products. The anniversary date, established at the start of your Passport Advantage Agreement, will remain unchanged while your Passport Advantage Agreement remains in effect. New software purchases will initially include twelve full months of Software Maintenance. Software Maintenance in the second year (the first year of renewal) can be prorated to be coterminous with your common anniversary date. Thereafter, all Software Maintenance will renew at the common anniversary date for twelve full months of maintenance.

Refer to the IBM International Passport Advantage Agreement and to the IBM Software Support Handbook for specific terms relating to, and a more complete description of, technical support provided through Software Maintenance.

The quantity to be specified for the Passport Advantage part numbers in the following table is per required number of Value Units. To order for Passport Advantage, specify the desired part number and quantity.

The following part numbers are being added for IBM Tivoli Change and Configuration Management Database V7.2:

Part number
description                                       Part number
 
Tiv Change Mgmt for Service Providers Auth        D0BVBLL
User Lic + SW S&S 12 Mo
 
Tiv Change Mgmt for Service Providers Auth        E088GLL
User Annual SW S&S Rnwl
 
Tiv Change Mgmt for Service Providers Auth        D0BVCLL
User SW S&S Reinstate 12 Mo
 
Tiv Change Mgmt for Service Provd AU Lnx on       D0BVDLL
Sys z Lic + SW S&S 12 Mo
 
Tiv Change Mgmt for Service Provd AU Lnx on       E088HLL
Sys z Annual SW S&S Rnwl
 
Tiv Change Mgmt for Service Provd AU Lnx on       D0BVELL
Sys z SW S&S Reinstate 12 Mo
 
Tiv Change Mgmt for Service Providers Conc        D0BVFLL
User Lic + SW S&S 12 Mo
 
Tiv Change Mgmt for Service Providers Conc        E088ILL
User Annual SW S&S Rnwl
 
Tiv Change Mgmt for Service Providers Conc        D0BVGLL
User SW S&S Reinstate 12 Mo
 
Tiv Change Mgmt for Svc Provid Conc U Lnx on      D0BVHLL
Sys z Lic + SW S&S 12 Mo
Tiv Change Mgmt for Svc Provid Conc U Lnx on      E088JLL
Sys z Annual SW S&S Rnwl
 
Tiv Change Mgmt for Svc Provid Conc U Lnx on      D0BVILL
Sys z SW S&S Reinstate 12 Mo
 
Tiv Change Mgmt for Internal Serv Providers       D0BVJLL
Inst Lic + SW S&S 12 Mo
 
Tiv Change Mgmt for Internal Serv Providers       E088KLL
Inst Annual SW S&S Rnwl
 
Tiv Change Mgmt for Internal Serv Providers       D0BVKLL
Inst SW S&S Reinstate 12 Mo
 
Tiv Change Mgmt for Int Svc Prvd Inst Lnx         D0BVLLL
Sys z Lic + SW S&S 12 Mo
 
Tiv Change Mgmt for Int Svc Prvd Inst Lnx         E088LLL
Sys z Annual SW S&S Rnwl
 
Tiv Change Mgmt for Int Svc Prvd Inst Lnx         D0BVMLL
Sys z SW S&S Reinstate 12 Mo
 
Tiv Change Mgmt for Internal Svc Provid Auth      D0BVTLL
Usr Lic + SW S&S 12 Mo
 
Tiv Change Mgmt for Internal Svc Provid Auth      E088QLL
Usr Annual SW S&S Rnwl
 
Tiv Change Mgmt for Internal Svc Provid Auth      D0BVULL
Usr SW S&S Reinstate 12 Mo
 
Tiv Change Mgmt for Internal Svc Prvd Per AU      D0BVVLL
Lnx z Lic + SW S&S 12 Mo
 
Tiv Change Mgmt for Internal Svc Prvd Per AU      E088RLL
Lnx z Annual SW S&S Rnwl
 
Tiv Change Mgmt for Internal Svc Prvd Per AU      D0BVWLL
Lnx z SW S&S Reinstate 12 Mo

The following part numbers are being added for IBM Tivoli Service Request Manager V7.2:

Part number
description                                       Part number
 
TSRM for Service Providers per Authorized         D0BTILL
User Lic + SW S&S 12 Mo
 
TSRM for Service Providers per Authorized         E087RLL
User Annual SW S&S Rnwl
 
TSRM for Service Providers per Authorized         D0BTJLL
User SW S&S Reinstate 12 Mo
 
TSRM for Svc Prvd per Authorized User Ln          D0BTKLL
Sys z Lic + SW S&S 12 Mo
 
TSRM for Svc Prvd per Authorized User Ln          E087SLL
Sys z Annual SW S&S Rnwl
 
TSRM for Svc Prvd per Authorized User Ln          D0BTLLL
Sys z SW S&S Reinstate 12 Mo
 
TSRM for Service Providers per Concurrent         D0BT8LL
User Lic + SW S&S 12 Mo
 
TSRM for Service Providers per Concurrent         E087NLL
User Annual SW S&S Rnwl
 
TSRM for Service Providers per Concurrent         D0BT9LL
User SW S&S Reinstate 12 Mo
 
TSRM for Svc Prvd Concurrent User Lnx             D0BTALL
System z Lic + SW S&S 12 Mo
 
TSRM for Svc Prvd Concurrent User Lnx             E087PLL
System z Annual SW S&S Rnwl
TSRM for Svc Prvd Concurrent User Lnx             D0BTBLL
System z SW S&S Reinstate 12 Mo
 
TSRM for Internal Service Providers per Install   D0BT4LL
Lic + SW S&S 12 Mo
 
TSRM for Internal Service Providers per Install   E087LLL
Annual SW S&S Rnwl
 
TSRM for Internal Service Providers per Install   D0BT5LL
SW S&S Reinstate 12 Mo
 
TSRM for Internal Svc Prvd per Install for Lnx    D0BT6LL
Sys z Lic + SW S&S 12 Mo
 
TSRM for Internal Svc Prvd per Install for Lnx    E087MLL
Sys z Annual SW S&S Rnwl
 
TSRM for Internal Svc Prvd per Install for Lnx    D0BT7LL
Sys z SW S&S Reinstate 12 Mo
 
TSRM for Internal Svc Providers per Authorized    D0BT0LL
User Lic + SW S&S 12 Mo
 
TSRM for Internal Svc Providers per Authorized    E087JLL
User Annual SW S&S Rnwl
 
TSRM for Internal Svc Providers per Authorized    D0BT1LL
User SW S&S Reinstate 12 Mo
 
TSRM for Internal Svc Prvd Authorized User Lnx    D0BT2LL
Sys z Lic + SW S&S 12 Mo
 
TSRM for Internal Svc Prvd Authorized User Lnx    E087KLL
Sys z Annual SW S&S Rnwl
 
TSRM for Internal Svc Prvd Authorized User Lnx    D0BT3LL
Sys z SW S&S Reinstate 12 Mo

To order a media pack for Passport Advantage, specify the part number in the desired quantity from the following table:

IBM Tivoli Application Dependency Discovery Manager V7.2
 
Media pack description                                    Part number
 
IBM Tivoli Application Dependency Discovery Manager       BJ0TWML
V7.2.0 Media Pack MP ML
IBM Tivoli Change and Configuration Management Database V7.2
 
Media pack description                                    Part number
 
IBM Tivoli Change and Configuration Management            BJ0U2ML
Database V7.2.0 MP MP ML
 
IBM Tivoli Change Management for Service Providers        BJ0U3ML
V7.2.0 Media Pack MP ML
 
IBM Tivoli Change Management  for Internal                BJ0U4ML
Service Providers V7.2.0 Media
pack MP ML
IBM Tivoli Service Request Manager V7.2
 
Media pack description                                 Part number
 
IBM Tivoli Service Request Manager V7.2.0 Media        BJ0TZML
pack MP ML
 
IBM Tivoli Service Request Manager for Service         BJ0U0ML
Providers V7.2.0 Media pack MP ML
 
IBM Tivoli Service Request Manager for Internal        BJ0U1ML
Service Providers V7.2.0 Media pack MP ML

 
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Terms and conditions
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The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with IBM are contained in the applicable contract documents such as the IBM International Program License Agreement, IBM International Passport Advantage Agreement, and the IBM Agreement for Acquisition of Software Maintenance.

This product is only available via Passport Advantage. It is not available as shrinkwrap.

Licensing

IBM International Program License Agreement including the License Information document and Proof of Entitlement (PoE) govern your use of the program. PoEs are required for all authorized use. Part number products only, offered outside of Passport Advantage, where applicable, are license only and do not include Software Maintenance.

These programs are licensed under the IBM Program License Agreement (IPLA) and the associated Agreement for Acquisition of Software Maintenance, which provide for support with ongoing access to releases and versions of the program. IBM includes one year of Software Subscription and Support (also referred to as Software Maintenance) with the initial license acquisition of each program acquired. The initial period of Software Subscription and Support (also referred to as Software Maintenance) can be extended by the purchase of a renewal option, if available. These programs have a one-time license charge for use of the program and an annual renewable charge for the enhanced support that includes telephone assistance (voice support for defects during normal business hours), as well as access to updates, releases, and versions of the program as long as support is in effect.

License Information form numbers
  • L-BDUK-7W2FNX: IBM Tivoli Service Request Manager V7.2
  • L-RMAY-7UMNWU: IBM Tivoli Change and Configuration Management Database V7.2
  • L-BDUK-7WFR55: IBM Tivoli Change Management for Internal Service Providers V7.2
  • L-BDUK-7WFR2X: IBM Tivoli Change Management for Service Providers V7.2
  • L-BDUK-7WFQZT: IBM Tivoli Service Request Manager for Service Providers V7.2
  • L-BDUK-7WFPUK: IBM Tivoli Service Request Manager for Internal Service Providers V7.2

The program's License Information will be available for review on the IBM Software License Agreement Web site

http://www.ibm.com/software/sla/sladb.nsf
Limited warranty applies

Yes

Limited warranty

IBM warrants that when the program is used in the specified operating environment, it will conform to its specifications. The warranty applies only to the unmodified portion of the program. IBM does not warrant uninterrupted or error-free operation of the program or that IBM will correct all program defects. You are responsible for the results obtained from the use of the program.

IBM provides you with access to IBM databases containing information on known program defects, defect corrections, restrictions, and bypasses at no additional charge. For further information, consult the IBM Software Support Handbook found at

http://www.ibm.com/support/handbook

IBM will maintain this information for at least one year after the original licensee acquires the program (warranty period).

Program technical support

Technical support of a program product will be available for a minimum of five years from the general availability date, as long as your Software Subscription and Support (also referred to as Software Maintenance) is in effect. This technical support allows you to obtain assistance (via telephone or electronic means) from IBM for product-specific, task-oriented questions regarding the installation and operation of the program product. Software Subscription and Support (Software Maintenance) also provides you with access to updates, releases, and versions of the program. You will be notified, via announcement letter, of discontinuance of support with 12 months' notice. If you require additional technical support from IBM, including an extension of support beyond the discontinuance date, contact your IBM representative or IBM Business Partner. This extension may be available for a fee.

Money-back guarantee

If for any reason you are dissatisfied with the program and you are the original licensee, you may obtain a refund of the amount you paid for it, if within 30 days of your invoice date you return the program and its PoE to the party from whom you obtained it. If you downloaded the program, you may contact the party from whom you acquired it for instructions on how to obtain the refund.

For clarification, note that (1) for programs acquired under the IBM International Passport Advantage offering, this term applies only to your first acquisition of the program and (2) for programs acquired under any of IBM's On/Off Capacity on Demand (On/Off CoD) software offerings, this term does not apply since these offerings apply to programs already acquired and in use by you.

Authorization for use on home/portable computer

You may not copy and use this program on another computer without paying additional license fees.

Other terms
Volume orders (IVO)

No

IBM International Passport Advantage Agreement
Passport Advantage applies

Yes, and through the Passport Advantage Web site at

http://www.ibm.com/software/passportadvantage
Usage restriction

Yes

Software Subscription and Support (Software Maintenance) applies

Yes. Software Subscription and Support (also referred to as Software Maintenance) is included with licenses purchased through Passport Advantage and Passport Advantage Express. Product upgrades and Technical Support are provided by the Software Subscription and Support (Software Maintenance) offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software and Technical Support provides voice and electronic access to IBM support organizations, worldwide.

IBM includes one year of Software Subscription and Support (Software Maintenance) with each program license acquired. The initial period of Software Subscription and Support (Software Maintenance) can be extended by the purchase of a renewal option, if available.

While your Software Subscription and Support (Software Maintenance) is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions, and code-related questions. IBM provides assistance via telephone and, if available, electronic access, only to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, 7 days a week. For additional details, consult your IBM Software Support Handbook at

http://www.ibm.com/support/handbook

Software Subscription and Support (Software Maintenance) does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under the applicable agreements.

For additional information about the International Passport Advantage Agreement and the IBM International Passport Advantage Express Agreement, visit the Passport Advantage Web site at

http://www.ibm.com/software/passportadvantage
IBM Operational Support Services - SoftwareXcel

No

System i Software Maintenance applies

No

Variable charges apply

No

Educational allowance available

Not applicable.


 
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IBM Electronic Services
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IBM has transformed its delivery of hardware and software support services to help you achieve higher system availability. Electronic Services is a Web-enabled solution that offers an exclusive, no-additional-charge enhancement to the service and support available for IBM servers. These services are designed to provide the opportunity for greater system availability with faster problem resolution and preemptive monitoring. Electronic Services comprises two separate, but complementary, elements: Electronic Services news page and Electronic Services Agent.

The Electronic Services news page is a single Internet entry point that replaces the multiple entry points traditionally used to access IBM Internet services and support. The news page enables you to gain easier access to IBM resources for assistance in resolving technical problems.

The Electronic Service Agent™ is no-additional-charge software that resides on your server. It monitors events and transmits system inventory information to IBM on a periodic, client-defined timetable. The Electronic Service Agent automatically reports hardware problems to IBM. Early knowledge about potential problems enables IBM to deliver proactive service that may result in higher system availability and performance. In addition, information collected through the Service Agent is made available to IBM service support representatives when they help answer your questions or diagnose problems. Installation and use of IBM Electronic Service Agent for problem reporting enables IBM to provide better support and service for your IBM server.

To learn how Electronic Services can work for you, visit

http://www.ibm.com/support/electronic

 
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Prices
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Passport Advantage

For Passport Advantage information and charges, contact your IBM representative or authorized IBM Business Partner for Software ValueNet. Additional information is also available at:

http://www.ibm.com/software/passportadvantage

Business Partner information

If you are an IBM Business Partner -- Distributor for Workstation Software acquiring products from IBM, you may link to Passport Advantage Online for resellers where you can obtain Business Partner pricing information. An IBM ID and password are required.

https://www.ibm.com/software/howtobuy/passportadvantage/paoreseller

 
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Order now
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To order, contact your local IBM representative or your IBM Business Partner.

To identify your local IBM representative or IBM Business Partner, call 800-IBM-4YOU (426-4968). For more information, contact the Americas Call Centers.

Phone:     800-IBM-CALL (426-2255)
Fax:       800-2IBM-FAX (242-6329)
For IBM representative: callserv@ca.ibm.com
 
Mail:      IBM Teleweb Customer Support
           ibm.com® Sales Execution Center, Americas North
           3500 Steeles Ave. East, Tower 3/4
           Markham, Ontario
           Canada  L3R 2Z1
 
Reference: YE001

The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.

Note: Shipments will begin after the planned availability date.

IBM Software ValueNet

These products are available under IBM Software ValueNet, either directly from IBM or through authorized Business Partners who invest in skills and high value solutions. IBM customers may benefit from the industry-specific or horizontal solutions, skills and expertise provided by these Business Partners.

Additions to Software ValueNet will be communicated through standard product announcements. For a current list of IBM software available under Software ValueNet, visit

http://www-01.ibm.com/software/lotus/passportadvantage/IBM_SW_ValueNet.html

Questions regarding IBM Software ValueNet may be sent to AskSoftwareValueNet@us.ibm.com

Trademarks

Electronic Service Agent is a trademark of IBM Corporation in the United States, other countries, or both.

IBM, Tivoli, System p, Maximo, Passport Advantage, AIX, System z, WebSphere, DB2, z/OS, Rational, ValueNet and ibm.com are registered trademarks of IBM Corporation in the United States, other countries, or both.

IT Infrastructure Library is a registered trademark of the Central Computer and Telecommunications Agency, which is now part of the Office of Government Commerce.

ITIL is a registered trademark, and a registered community trademark of the Office of Government Commerce, and is registered in the U.S. Patent and Trademark Office.

Microsoft and Windows are registered trademarks of Microsoft Corporation in the United States, other countries, or both.

Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both.

Java and all Java-based trademarks are trademarks of Sun Microsystems, Inc. in the United States, other countries, or both.

UNIX is a registered trademark of The Open Group in the United States and other countries.

Itanium and Intel are registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries.

Other company, product, and service names may be trademarks or service marks of others.

Terms of use

IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Additional terms of use are located at:

http://www.ibm.com/legal/us/en/

For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page

http://www.ibm.com/planetwide/us/

 

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