IBM InfoSphere Master Data Management Server for Product Information Management V6.5 helps companies manage and maintain a robust view of master data to address strategic initiatives

IBM United States Software Announcement 209-419
November 24, 2009

 
 ENUS209-419.PDF (115KB)

Table of contents   Document options  
Overview Overview Technical information Technical information
Key prerequisites Key prerequisites Ordering information Ordering information
Planned availability date Planned availability date Terms and conditions Terms and conditions
Description Description Prices Prices
Program number Program number Order now Order now
Publications Publications
 
Printable version Printable version

 
Top rule
At a glance
Bottom rule

IBM® InfoSphere Master Data Management Server for Product Information Management V6.5 offers new capabilities that help companies get control over their information by enabling them to manage and maintain a thorough, exhaustive end-to-end view of their master data. InfoSphere MDM Server for PIM V6.5:

  • Is designed to be implemented in a wide range of industries and can be optimized for an organization's particular business needs
  • Offers a host of features that help businesses integrate product information management into their enterprise systems, create collaborative business processes, and rapidly realize value from their product master data implementations

For ordering, contact your IBM representative, an IBM Business Partner, or IBM Americas Call Centers at 800-IBM-CALL (Reference: YE001).


 
Back to topBack to top
 
Top rule
Overview
Bottom rule

Leading organizations are breaking down their information silos to gain control of their most important and commonly shared enterprise information assets. They are looking for smarter, easier, and more adaptive solutions to drive better business decisions. These initiatives are based on master data management (MDM), a practice designed to achieve and maintain a single version of truth across the enterprise. Managing product master data plays an important role in any company's measure of business performance.

Establishing a single view of product master data and associated domains such as suppliers, vendors, and locations enables companies to address key strategic business initiatives throughout an organization. Typical use cases include workflow collaboration scenarios built around various business initiatives such as multi-commerce and New Product Introduction. A complicated set of workflows and approval processes follows that involves numerous users and approvers. Depending on the use case, an implementation for product master data may require features such as a flexible data model, granular data access and security, real-time access, workflow, rich user interfaces, and business logic.

IBM InfoSphere Master Data Management Server for Product Information Management (InfoSphere MDM Server for PIM) V6.5 builds on functionality delivered in Version 6.0 to support a host of features that help businesses integrate product information management into their enterprise systems, create collaborative business processes, and rapidly realize value from their product master data implementations.

InfoSphere MDM Server for PIM V6.5 offers extensive features that help you author collaboratively, aggregate, and enrich the product information. Products enriched in InfoSphere MDM Server for PIM can be synchronized over to IBM InfoSphere Master Data Management Server (InfoSphere MDM Server) for consumption by operational applications.

InfoSphere MDM Server for PIM V6.5 delivers the following features:

  • Smarter
    • Better user experience with new and improved user interfaces (UIs) for data authoring and search
    • Advanced auditing and reporting with configurable history tracking
  • Easier
    • Simplified integration of unstructured content
    • New enhanced preparation of Web style content via a new rich text editor
  • Adaptive
    • Enhanced integration across the MDM portfolio (data movement from InfoSphere MDM Server for PIM to InfoSphere MDM Server through InfoSphere Information Server)1
    • Administration tools to accelerate product deployment across multiple InfoSphere MDM Server for PIM instances
1
InfoSphere MDM Server V9.0 includes sample code to demonstrate how InfoSphere MDM Server data can be integrated with InfoSphere MDM Server for PIM.

 
Back to topBack to top
 
Top rule
Key prerequisites
Bottom rule

This product is supported on multiple platforms. For details, refer to the Hardware requirements and Software requirements sections.


 
Back to topBack to top
 
Top rule
Planned availability date
Bottom rule

December 11, 2009, electronic software delivery and English documentation

December 18, 2009, media and translated documentation


 
Back to topBack to top
 
Top rule
Description
Bottom rule

IBM InfoSphere Master Data Management Server for Product Information Management delivers extensive function for managing various aspects of product information, including linking to information regarding products, locations, organizations, and terms of trade.

Rich data model for numerous aspects of product information

Companies must manage various dimensions of product information, including item, location, and organization data, and all the linkages among those, including prices and trade terms. With InfoSphere MDM Server for PIM, you can manage item and location information with diverse classification, merchandising, geographic, and operational hierarchies.

The rich data model allows you to:

  • Manage items and various relationships among items (packaging, substitution, cross-sell, up-sell, bundles, or prepacks)
  • Manage locations, location hierarchies, and various attributes related to locations
  • Deliver superior category hierarchy support
  • Support specific attributes and attribute values
    • Category
    • Location
    • Relationship

Organizational modeling with role and attribute-level security administration

Product information is often owned and modified by users from multiple departments within a company. With InfoSphere MDM Server for PIM, companies can segment various attributes of product data per business responsibility (such as logistics, finance, pricing, marketing, and supplier) and control user actions (such as view only, edit, and approve) based on their roles.

Pricing analysts can enter and update pricing while marketing users can work on product description, features, and benefits. Each user sees the relevant product information based on his or her role for the most secure and productive user interface. Organization modeling and security for InfoSphere MDM Server for PIM includes the following functions:

  • Access control groups and selections for segment data per business responsibility through access control groups and selections
  • Granular security for permitted user actions by user role
  • Attributes for groups (attribute collections) by functional area
  • Access for users to attribute groups based on functional ownership
  • Attribute views and tabs for the most intuitive and productive user interface by role

Extensive business process support

InfoSphere MDM Server for PIM is designed to support and enhance business processes for product information management in an enterprise. Rather than enforcing hardened business models and processes, InfoSphere MDM Server for PIM allows an enterprise to define its existing or new business processes in InfoSphere MDM Server for PIM. Multiple hierarchies and taxonomies can be laid on top of the same collection of items. The hierarchy structures can be representatives of business units, industry standards, store locations, regions, and so on. Product information can be managed in multiple languages, with robust support for managing the translation process with third-party translation agencies.

InfoSphere MDM Server for PIM powers business processes for an enterprise by:

  • Managing data in multiple languages with localized attribute names and values
  • Delivering superior attribute-level workflow
  • Enabling a collaboration area for internal and external collaboration

High performance, scalability, and reliability

InfoSphere MDM Server for PIM is designed to manage millions of products with translated and localized product data across geographies. Companies can deploy InfoSphere MDM Server for PIM with hundreds of users, managing product data for hundreds of stores. It is designed to process high volumes of data synchronization messages and product information queries per day. Key features include:

  • Support for application server clustering
  • High user concurrency
  • Large data and batch processing capacity
  • User interface (GUI) optimized for the power user
  • Lightweight interface options for casual users

Open and interoperable

InfoSphere MDM Server for PIM operates in heterogeneous IT environments. It integrates with distinguished message bus tools such as WebSphere® MQ and supports multiple protocols such as HTTP, FTP, SMTP, JMS, and Web services for ease of integration. InfoSphere MDM Server for PIM delivers:

  • Support for various data formats and communication protocols
  • Data mapping console for mapping from and to any external data model
  • Easy integration with leading enterprise application integration tools, including WebSphere Business Integration, through messaging infrastructure

Flexible deployment and manageability

InfoSphere MDM Server for PIM offers tools for system administrators for fast deployment and ease of management, including:

  • A Web-based user interface
  • A scheduler for time-based or event-driven scheduling
  • System administration tools for database administration and application server performance tuning
  • A complete audit trail

InfoSphere MDM Server for PIM V6.5 features

InfoSphere MDM Server for PIM V6.5 introduces multiple features aimed at enhancing the overall user experience and efficiency. It delivers:

  • Better user experience with new and improved UIs for data authoring and search
    • New enriched Single Sign On (SSO) connectivity feature to support easy switching between applications for end users
    • Enhanced single-edit screen
    • Completely redesigned multi-edit screen
    • New category mapping UI
    • Faster and simpler searching
    • Customizable left pane
      • New import and export dashboard to allow admin users to track job completion in real time in the left pane
      • Ability to create your own left pane modules
  • Simplified integration of unstructured content
    New UI to manage images, PDF, and other unstructured documents typically managed in content management systems (CMS)
  • New enhanced preparation of Web style content via a new rich text editor
    Out-of-the-box rich text editor to prepare Web-ready content with colors, bullets lists, and other text styles
  • Advanced auditing and reporting with configurable history tracking
    New capability to allow advanced change tracking on a multitude of business objects, including items, categories, catalogs, and so on
  • Administration tools to accelerate product deployment across multiple MDM Server for PIM instances
    Ability to prepare data model changes on a development server and quickly deploy them on a test or a production server
  • Sample components to enable integration with InfoSphere MDM Server through InfoSphere Information Server
    • Optionally deployable Data Change Logging and Data Change Export components for tracking changes to InfoSphere MDM Server for PIM containers
    • Capability to synchronize data with InfoSphere Master Information Hub

 
Back to topBack to top
 
Top rule
Availability of national languages
Bottom rule

Product description            Language                     GA date
 
InfoSphere MDM Svr for PIM     Multilingual (French,        December 18, 2009
V6.5.0                         Russian, Korean,
                               Chinese - Simplified,
                               Spanish,
                               Portuguese-Brazilian,
                               German, Japanese,
                               Chinese - Traditional,
                               English, Italian)

 
Back to topBack to top
 
Top rule
Program number
Bottom rule

Program    VRM          Program name
number
 
5724-V51   6.5.0        IBM InfoSphere Master Data
                        Management Server for
                        Product Information
                        Management

 
Back to topBack to top
 
Top rule
Education support
Bottom rule

Available training offerings include client on-site training, public training at IBM facilities, and remote learning via FlexLearning. Through client on-site training, IBM delivers standard or customized training to meet the requirements of its clients. IBM can also provide mobile academies for a rental fee to minimize clients' setup activities.

IBM public training simplifies the process by providing the complete environment for standard course deliveries and giving students the ability to learn without the distractions of everyday responsibilities. Public training is offered on a regular schedule worldwide. For more information on public instructor-led training, visit

http://www.ibm.com/software/data/ips/services/learning.html

The newly enhanced FlexLearning program enables clients to attend training on their own schedule at their own location. This program offers state-of-the-art technology to deliver highly valuable training at minimum cost. All current courses are approximately three hours in length and offer a valuable learn-by-doing, self-paced format.

For more information on any of the training offerings, contact

iiseduc@us.ibm.com

 
Back to topBack to top
 
Top rule
Offering Information
Bottom rule

Product information is available via the Offering Information Web site

http://www.ibm.com/common/ssi

Also, visit the Passport Advantage® Web site

http://www.ibm.com/software/passportadvantage

 
Back to topBack to top
 
Top rule
Publications
Bottom rule

The following softcopy publications are available for InfoSphere MDM Server for PIM:

  • Installation guide
  • Migration guide
  • Release notes for Version 6.5
  • Information center

This information is available at

http://publib.boulder.ibm.com/infocenter/pim/v6r5m0/index.jsp

 
Back to topBack to top
 
Top rule
Technical information
Bottom rule

Specified operating environment

Hardware requirements

The exact configuration you need to support your environment with satisfactory performance will vary, depending on multiple factors such as server speed, memory, disk I/O, data volumes, and network and server workload.

The minimum recommended configurations listed below need to be evaluated and adjusted according to your unique requirements and the complexity of InfoSphere MDM Server for PIM solution. Disk space recommendations are for the product installation and working space only. The actual hard disk space required varies, depending upon your installation.

The following information is for InfoSphere MDM Server for PIM system only. If you run other applications on the same system, make appropriate adjustments.

Application server:

  • A minimum of two to four processor cores (based on CPU type and speed)
  • 6 GB of RAM
  • 50 GB of disk space

Database server:

  • A minimum of four processor cores
  • 8 GB of RAM
  • 100 to 200 GB of disk space in a RAID configuration

Additional server requirements include:

  • Additional CPUs may be required based on capacity requirements.
  • Additional memory may be required based on capacity requirements.
  • Additional servers may be required for added capacity and redundancy.
  • Multi-server installations require network-attached shared storage.

Client system:

The following minimum system requirements are recommended for client access to InfoSphere MDM Server for PIM:

  • x86-based system with a standard business configuration
  • 2 GB of RAM

For the most current and complete information on hardware requirements, visit

http://www.ibm.com/software/data/infosphere/mdm_server_pim/requirement s.html
Software requirements

InfoSphere MDM Server for PIM V6.5 runs on a variety of operating systems.

Server:

  • AIX® 5.3 and 6.1
  • HP-UX 11i V2.0 and V3.0
  • Red Hat Enterprise Linux® AS 5.0
  • Sun Solaris 9 and 10

Client:

Microsoft® Windows® XP Professional with Internet Explorer

For the most current and complete information on software requirements, visit

http://www.ibm.com/software/data/infosphere/mdm_server_pim/requirement s.html

The program's specifications and specified operating environment information may be found in documentation accompanying the program, if available, such as a readme file, or other information published by IBM, such as an announcement letter. Documentation and other program content may be supplied only in the English language.

Performance considerations

For best performance, run InfoSphere MDM Server for PIM on dedicated systems. The systems should have restricted access to maintain security. The rest of the performance-related calibrations can be done during the implementation phase, based on the usage of InfoSphere MDM Server for PIM.

Planning information

Software Maintenance is included with licenses purchased through Passport Advantage and Passport Advantage Express. Product upgrades and technical support are provided by the Software Maintenance offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software, and technical support provides voice and electronic access to IBM support organizations, worldwide.

IBM includes one year of Software Maintenance with each program license acquired. The initial period of Software Maintenance can be extended by the purchase of a renewal option, if available.

Software Subscription and Support (also referred to as Software Maintenance) is included with licenses purchased through Passport Advantage and Passport Advantage Express. Product upgrades and technical support are provided by the Software Subscription and Support offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software, and technical support provides voice and electronic access to IBM support organizations, worldwide.

IBM includes one year of Software Subscription and Support with each program license acquired. The initial period of Software Subscription and Support can be extended by the purchase of a renewal option, if available.

Packaging

InfoSphere MDM Server for PIM is comprised of the following components:

  • IBM InfoSphere MDM Server for PIM V6.5
  • IBM Content Integrator Enterprise Edition 8.5
  • DB2® Enterprise Server Edition 9.7
  • Rational® Software Architect V7.5
  • WebSphere Application Server Network Deployment V7.0
  • WebSphere MQ V7.0
  • WebSphere Portal Enable V6.1

Security, auditability, and control

InfoSphere MDM Server for PIM uses the security and auditability features of the host hardware and software.

The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.

Software Services

Services from IBM InfoSphere Professional Services complement the IBM Information Server platform. You can leverage the extensive technical skills and proven methodologies based on years of accumulated knowledge and experience, gained through hundreds of successful implementations. The IBM InfoSphere Professional Services team offers a wide range of services-related packages that are designed to help you achieve success in the design, implementation, and rollout of your information integration projects.

To learn more about IBM InfoSphere Professional Services or to contact a services representative, visit

http://www-306.ibm.com/software/data/ips/services/professional.html

We also extend our IBM Software Services reach through IBM Business Partners to provide an unmatched portfolio of capabilities. Together, we provide the global reach, intellectual capital, industry insight, and technology leadership to support any critical business need.

To locate an IBM Business Partner, visit

http://www.ibm.com/software/solutions/isv

 
Back to topBack to top
 
Top rule
Ordering information
Bottom rule

These products are only available via Passport Advantage. They are not available as shrinkwrap.

These products may only be sold directly by IBM or by authorized IBM Business Partners for Software ValueNet®.

For more information about IBM Software ValueNet, visit

http://www-01.ibm.com/software/lotus/passportadvantage/IBM_SW_ValueNet.html

To locate IBM Business Partners for a specific Software ValueNet portfolio, contact your IBM representative.

Product information

                                                    Product
Licensed function title             Product group   category
 
IBM InfoSphere Master Data          Information     IBM InfoSphere
Management Server for Product Info  Platform &      Master Data
Management                          Solutions       Management
                                                    Server
                                      PID        Charge unit
Program name                          number     description
 
IBM InfoSphere Master Data            5724-V51   PA per Resource
Management Server for Product Info               Value Unit
Management

Charge metrics definitions

Resource Value Unit

Resource Value Unit (RVU) is a unit of measure by which this program is licensed. The RVU entitlements are based on the quantity of a specific designated measurement for the given program. A Proof of Entitlement must be obtained for the appropriate number of RVUs required for your environment as determined in accordance with the program terms. The RVU entitlements are specific to the program and may not be exchanged, interchanged, or aggregated with the RVU entitlements of another program. To determine how many RVUs to obtain for the program, contact your IBM representative or consult the IBM License Information document for IBM InfoSphere Master Data Management Server for Product Information Management V6.5 by typing "Master Data Management Server for Product Information Management" in the Search Criteria box at

http://www-03.ibm.com/software/sla/sladb.nsf/search

The RVU entitlements for this program are based on the number of products managed in the program.

A product is defined as each product, item, good, or service, whether active or inactive, that is represented in or tracked, maintained, or managed using the program. The product includes each individual variation, configuration, and component of the product as well as each bundle of more than one of the same or different products.

For example, a product includes (without limiting the above): physical goods such as an item of apparel or a can of soup; products delivered digitally such as a movie or song; services-based offerings such as a bank account or service agreement; product groupings, bundles, and configurations such as a shampoo and a conditioner combined into a single salable item, or a cell phone and Internet connection service made available as a single offering. As further examples (without limitation), the following are treated as individual products: each product that has its own characteristics (for example, a shirt sold in blue, green, and yellow in sizes small, medium, and large for each color would count as nine products); different logistical configurations of a product (for example, a pallet, a case, and a pack would count as three products); and the same product that is sold in different locations with location-specific attributes (for example, a cell phone sold in the United States with packaging in English is a separate product from the same cell phone sold in Spain with packaging in Spanish).

For the purpose of licensing and pricing, IBM does not charge additional fees for nonproduction environments.

Passport Advantage program licenses

IBM InfoSphere Master Data Management Server for PIM

                                                         Part
Part description                                         number
 
IBM InfoSphere Master Data Management Server for
 Product Info Management
InfoSphere Master Data Mgmt Server for PIM RVU Lic & SW  D04S4LL
 S&S 12 Months
InfoSphere Master Data Mgmt Server for PIM RVU S&S       E0589LL
 Annual Renewal
InfoSphere Master Data Mgmt Server for PIM RVU S&S       D04S5LL
 Reinstatement 12 Months

Passport Advantage supply

                                                         Part
Program name/description                                 number
 
InfoSphere MDM Svr for PIM V6.5.0
IBM InfoSphere MDM Server for PIM v6.5.0 AIX             BB13ZML
 Multilingual Media Pack
IBM InfoSphere MDM Server for PIM v6.5.0 Solaris         BB140ML
 Multilingual Media Pack
IBM InfoSphere MDM Server for PIM v6.5.0 HP-UXi          BB141ML
 Multilingual Media Pack
IBM InfoSphere MDM Server for PIM v6.5.0 Linux x86       BB142ML
 Multilingual Media Pack

Passport Advantage customer: Media pack entitlement details

Customers with active maintenance or subscription for the products listed are entitled to receive the corresponding media pack.

InfoSphere Master Data Management Server for PIM V6.5.0

Entitled maintenance                                    Part
offerings description       Media packs description     number
 
IBM InfoSphere Master Data  IBM InfoSphere MDM Server   BB142ML
 Management Server for       for PIM v6.5.0 Linux x86
 Product Information         Multilingual Media Pack
 Management per Resource
 Value Unit
IBM InfoSphere Master Data  IBM InfoSphere MDM Server   BB140ML
 Management Server for       for PIM v6.5.0 Solaris
 Product Information         Multilingual Media Pack
 Management per Resource
 Value Unit
IBM InfoSphere Master Data  IBM InfoSphere MDM Server   BB13ZML
 Management Server for       for PIM v6.5.0 AIX
 Product Information         Multilingual Media Pack
 Management per Resource
 Value Unit
IBM InfoSphere Master Data  IBM InfoSphere MDM Server   BB141ML
 Management Server for       for PIM v6.5.0 HP-UXi
 Product Information         Multilingual Media Pack
 Management per Resource
 Value Unit

 
Back to topBack to top
 
Top rule
Terms and conditions
Bottom rule

The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with IBM are contained in the applicable contract documents such as the IBM International Program License Agreement, IBM International Passport Advantage Agreement, and the IBM Agreement for Acquisition of Software Maintenance.

Licensing

IBM International Program License Agreement including the License Information document and Proof of Entitlement (PoE) govern your use of the program. PoEs are required for all authorized use.

Part number products only, offered outside of Passport Advantage, where applicable, are license only and do not include Software Maintenance.

This software license includes Software Maintenance, previously referred to as Software Subscription and Technical Support.

License Information form number
                                          Program
Program name                              number     Form number
                                           
IBM InfoSphere MDM Svr for PIM            5724-V51   L-NABA-7FL28J

The program's License Information will be available for review on the IBM Software License Agreement Web site

http://www.ibm.com/software/sla/sladb.nsf
Limited warranty applies

Yes

Warranty

IBM warrants that when the program is used in the specified operating environment, it will conform to its specifications. The warranty applies only to the unmodified portion of the program. IBM does not warrant uninterrupted or error-free operation of the program or that IBM will correct all program defects. You are responsible for the results obtained from the use of the program.

IBM provides you with access to IBM databases containing information on known program defects, defect corrections, restrictions, and bypasses at no additional charge. Consult the IBM Software Support Handbook for further information at

http://www.ibm.com/support/handbook

IBM will maintain this information for at least one year after the original licensee acquires the program (warranty period).

Money-back guarantee

If for any reason you are dissatisfied with the program and you are the original licensee, you may obtain a refund of the amount you paid for it, if within 30 days of your invoice date you return the program and its PoE to the party from whom you obtained it. If you downloaded the program, you may contact the party from whom you acquired it for instructions on how to obtain the refund.

  • For programs acquired under the IBM International Passport Advantage Agreement, this term applies only to your first acquisition of the program.
Authorization for use on home/portable computer

The program may be stored on the primary machine and another machine, provided that the program is not in active use on both machines at the same time. You may not copy and use this program on another computer without paying additional license fees.

Product name
 
IBM InfoSphere MDM Svr for PIM             No
Volume orders (IVO)

No

Passport Advantage applies

Yes, and through the Passport Advantage Web site at

http://www.ibm.com/software/passportadvantage

These products are only available via Passport Advantage. They are not available as shrinkwrap.

These products may only be sold directly by IBM or by authorized IBM Business Partners for Software ValueNet.

For more information about IBM Software ValueNet, visit

http://www-01.ibm.com/software/lotus/passportadvantage/IBM_SW_ValueNet.html

To locate IBM Business Partners for a specific Software ValueNet portfolio, contact your IBM representative.

Software Subscription and Support

Yes. Software Subscription and Support (also referred to as Software Maintenance) is included with licenses purchased through Passport Advantage and Passport Advantage Express. Product upgrades and technical support are provided by the Software Subscription and Support offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software and Technical Support provides voice and electronic access to IBM support organizations, worldwide.

IBM includes one year of Software Subscription and Support with each program license acquired. The initial period of Software Subscription and Support can be extended by the purchase of a renewal option, if available.

While your Software Subscription and Support is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions, and code-related questions. IBM provides assistance via telephone and, if available, electronic access, to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, 7 days a week. For additional details, consult your IBM Software Support Handbook at

http://www.ibm.com/support/handbook

Software Subscription and Support does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under the applicable agreements.

For additional information about the International Passport Advantage Agreement and the IBM International Passport Advantage Express Agreement, visit the Passport Advantage Web site at

http://www.ibm.com/software/passportadvantage
System i Software Maintenance applies

No

Educational allowance available

Not applicable.


 
Back to topBack to top
 
Top rule
IBM Electronic Services
Bottom rule

IBM has transformed its delivery of hardware and software support services to help you achieve higher system availability. Electronic Services is a Web-enabled solution that offers an exclusive, no-additional-charge enhancement to the service and support available for IBM servers. These services are designed to provide the opportunity for greater system availability with faster problem resolution and preemptive monitoring. Electronic Services comprises two separate, but complementary, elements: Electronic Services news page and Electronic Services Agent.

The Electronic Services news page is a single Internet entry point that replaces the multiple entry points traditionally used to access IBM Internet services and support. The news page enables you to gain easier access to IBM resources for assistance in resolving technical problems.

The Electronic Service Agent™ is no-additional-charge software that resides on your server. It monitors events and transmits system inventory information to IBM on a periodic, client-defined timetable. The Electronic Service Agent automatically reports hardware problems to IBM. Early knowledge about potential problems enables IBM to deliver proactive service that may result in higher system availability and performance. In addition, information collected through the Service Agent is made available to IBM service support representatives when they help answer your questions or diagnose problems. Installation and use of IBM Electronic Service Agent for problem reporting enables IBM to provide better support and service for your IBM server.


 
Back to topBack to top
 
Top rule
Prices
Bottom rule

Passport Advantage

For Passport Advantage information and charges, contact your IBM representative, authorized IBM Business Partner, or authorized IBM Business Partner for Software ValueNet, if applicable. Additional information is also available at

http://www.ibm.com/software/passportadvantage

IBM Global Financing

IBM Global Financing offers competitive financing to credit-qualified customers to assist them in acquiring IT solutions. Offerings include financing for IT acquisition, including hardware, software, and services, both from IBM and other manufacturers or vendors. Offerings (for all customer segments: small, medium, and large enterprise), rates, terms, and availability can vary by country. Contact your local IBM Global Financing organization or visit

http://www.ibm.com/financing

IBM Global Financing offerings are provided through IBM Credit LLC in the United States, and other IBM subsidiaries and divisions worldwide to qualified commercial and government customers. Rates are based on a customer's credit rating, financing terms, offering type, equipment type, and options, and may vary by country. Other restrictions may apply. Rates and offerings are subject to change, extension, or withdrawal without notice.


 
Back to topBack to top
 
Top rule
Order now
Bottom rule

IBM Software ValueNet

These products are available under IBM Software ValueNet, either directly from IBM or through authorized Business Partners who invest in skills and high-value solutions. IBM customers may benefit from the industry-specific or horizontal solutions, skills, and expertise provided by these Business Partners.

Additions to Software ValueNet will be communicated through standard product announcements. For a current list of IBM software available under Software ValueNet, visit

http://www-01.ibm.com/software/lotus/passportadvantage/IBM_SW_ValueNet.html

Questions regarding IBM Software ValueNet may be sent to

AskSoftwareValueNet@us.ibm.com

To order, contact the Americas Call Centers or your local IBM representative, or your IBM Business Partner.

To identify your local IBM representative or IBM Business Partner, call 800-IBM-4YOU (426-4968).

Phone:      800-IBM-CALL (426-2255)
Fax:        800-2IBM-FAX (242-6329)
For IBM representative: callserv@ca.ibm.com
 
For IBM Business Partner: pwswna@us.ibm.com
Mail:       IBM Teleweb Customer Support
            ibm.com® Sales Execution Center, Americas North
            3500 Steeles Ave. East, Tower 3/4
            Markham, Ontario
            Canada
            L3R 2Z1

Reference: YE001

The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.


Note: Shipments will begin after the planned availability date.
Trademarks

Electronic Service Agent is a trademark of IBM Corporation in the United States, other countries, or both.

IBM, WebSphere, Passport Advantage, AIX, DB2, Rational, ValueNet and ibm.com are registered trademarks of IBM Corporation in the United States, other countries, or both.

Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both.

Microsoft and Windows are registered trademarks of Microsoft Corporation in the United States, other countries, or both.

Other company, product, and service names may be trademarks or service marks of others.

Terms of use

IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Additional terms of use are located at

http://www.ibm.com/legal/us/en/

For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page

http://www.ibm.com/planetwide/us/

 

Back to topBack to top
 
Bottom grey rule
 
Printable version Printable version