IBM Tivoli Remote Control V5.1.2 enables you to monitor and control distributed workstations and servers across your enterprise from a central location

IBM United States Software Announcement 209-397
October 27, 2009

 
 ENUS209-397.PDF (129KB)

Table of contents   Document options  
Overview Overview Technical information Technical information
Key prerequisites Key prerequisites Ordering information Ordering information
Planned availability date Planned availability date Terms and conditions Terms and conditions
Description Description Prices Prices
Program number Program number Order now Order now
Publications Publications
 
Printable version Printable version

 
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At a glance
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IBM® Tivoli® Remote Control V5.1.2:

  • Can provide secure, remote, and efficient resolution of workstation problems, which can help enhance your IT productivity
  • Can apply policies that can help users verify that all sessions are recorded for audit purposes and that limit the actions that can be taken on a user machine

For ordering, contact your IBM representative or an IBM Business Partner. For more information, contact the Americas Call Centers at 800-IBM-CALL (426-2255).

Reference: YE001


 
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Overview
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IBM Tivoli Remote Control V5.1.2 helps you to monitor and control distributed workstations and servers across your enterprise from a central location. Tivoli Remote Control helps you analyze user problems efficiently and effectively from your desktop and laptop. It provides desktop support call centers with functionality critical to achieving their goals, includes several search facilities for locating targets, users, and audit and recording information for a given session. With Tivoli Remote Control, you can apply policies that help users' efforts to ensure that all sessions are recorded for audit purposes and that limit the actions that can be taken on a user machine. Tivoli Remote Control V5.1.2 supports Federal Desktop Core Configuration (FDCC) on 32-bit Windows® XP Professional edition SP2 and 32-bit Windows Vista SP1. Multiple improvements have been made to help help-desk users to easily target and control remote machines.


 
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Key prerequisites
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Refer to the Software requirements section.


 
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Planned availability date
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  • October 30, 2009: Electronic software delivery
  • November 20, 2009: Physical media delivery

 
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Description
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New in IBM Tivoli Remote Control V5.1.2:

  • The ability to launch a remote session with a predefined target without the need to use the Web Console to connect to the server. The need for such a command line is to be able to tie the Tivoli Remote Control capability to existing customer processes or to simplify the way the Help Desk Administrator would perform to initiate such operations.
  • V5.1.0 of Tivoli Remote Control had a unique parameter setting for the agent heartbeat across the enterprise. In environments where there might be thousands of connected machines, the capability to set the heartbeat per target provides more flexibility. This feature is implemented in V5.1.2 by allowing a heartbeat to be defined for each group. Critical machines for which the target availability status control is a key requirement could be then grouped together as could machines that are less important and may be given a longer heartbeat interval.
  • In case of firewall configurations with protected zones, there is the need for defining all IP addresses that need to use that firewall port since not all controller IP addresses are known.
  • V5.1.2 introduces a user interface in the server console that will allow the administrator to create and edit rules to automatically manage the target's group membership based on IP address and computer name.
  • Now there's an option in the target UI to force a heartbeat from the target.
  • V5.1.2 will provide the capability to present a list of active windows to the end users allowing them to select which windows will not be visible during the session. The end user would have the possibility to override and allow the windows to be seen or applications to be remotely managed when accepting the remotely initiated session. This is useful for cases in which the data or the application the end user is working with are sensitive or must be protected from any recording and auditing or any help desk personnel who would operate on the computer.
  • The ability to allow an administrator to disable the true color option available in the console.
  • The Tivoli Remote Control server administrator will now be able to define a list of processes on a group basis that the controller is not allowed to execute in the remote target.
  • Provides a template that will facilitate data import into the Tivoli Remote Control server, for instance, users and their data.
  • The new Access Request feature allows users to request access to target machines for which they may not have access or the level of access is insufficient through a Web interface, for a defined period of time. The administrator can then authorize or reject the request or modify it before accepting. The extended access will be automatically removed when the schedule for which access was granted expires.
  • To ensure that the Tivoli Remote Control server does not become a single point of failure, some customers have requested the capability to still be able to remotely control a machine when the server is down, using the same agent technology. The feature will introduce two new policies that will let you enable or disable peer-to-peer as failover only and the option to enable or disable this type of connection regardless of the Tivoli Remote Control server status. The policies to be applied in the peer-to-peer session will be stored locally in the target. However, the target will only accept peer-to-peer connections if this mode of operation is enabled by the administrator in the server. Additionally, a standalone console will be included in the bill of material (BOM) package that will allow users to establish a remote control session when the server is down.
  • Tivoli Remote Control provides a Query Builder capability to prepare and develop queries on the product database for reporting as well as for retrieving data. The Query Builder is enhanced to allow the user to add columns from different tables to an existing report in a few simple steps.
  • When a session attempt is initiated against a target that is already in a session, a message will be displayed indicating who is running the other session.
  • In most cases, the help desk will get a call from the end user who needs help. Therefore, it would be advantageous to allow the controlling user to initiate a session based on the target user who is logged on to the machine rather than on the IP address or the hostname. V5.1.2 will add the logged on user as a new piece of information to the "all targets" table allowing controllers to locate a target based on the user logged into it.
  • In order to start a session in Tivoli Remote Control V5.1, six mouse clicks were required -- now in V5.1.2 it has been reduced to three.
  • Tivoli Remote Control's database is optimized to allow a single server to host 200K plus targets.
  • Administrators will now be able to push the target utility to a target for which the IP address or hostname is known.
  • Now the target version will be displayed on the server. The purpose of this update is to aid problem resolution by avoiding the need to query individual targets to determine whether or not an update is required.
  • The controller console header will now display the IP address and the hostname.
  • Tivoli Remote Control provides support for NAT 1:1. This provides support for many other NAT configurations through the gateway component.
  • Tivoli Remote Control can now transform Tivoli Remote Control recordings into a suitable format for sharing recordings between various applications and organizations. The supported formats will be .avi (XviD) and .mov (QuickTime).
  • Tivoli Remote Control V5.1.2 will support the U.S. Federal Government FIPs 140-2 standard for data encryption.
  • V5.1.2 supports Federal Desktop Core Configuration (FDCC) on 32 bit Windows XP Professional edition SP2 and 32 bit Windows Vista SP1.

Section 508 of the U.S. Rehabilitation Act

IBM Tivoli Remote Control V5.1.2 is capable when used in accordance with IBM's associated documentation, of satisfying the applicable requirements of Section 508 of the Rehabilitation Act, provided that any assistive technology used with the product properly interoperates with it. A US Section 508 Voluntary Product Accessibility Template (VPAT) can be requested via IBM's Web site at

http://www.ibm.com/able/product_accessibility/index.html

 
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Program number
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Program            Program
number      VRM    name
 
5724-C21   5.1.2   IBM Tivoli Remote Control 

 
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Education support
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Comprehensive education for IBM Tivoli products is offered through Worldwide Tivoli Education Delivery Services. A wide range of training options are available, including classes led by instructors, learning on demand, on-site training, and blended learning solutions.

For additional information, visit

http://www-306.ibm.com/software/tivoli/education/

 
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Offering Information
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Product information is available via the Offering Information Web site

http://www.ibm.com/common/ssi

Also, visit the Passport Advantage® Web site

http://www.ibm.com/software/passportadvantage

 
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Publications
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No hardcopy publications are shipped with Tivoli Remote Control V5.1.2

The IBM Publications Center

http://www.ibm.com/shop/publications/order

The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided. Payment options for orders are via credit card (in the U.S.) or customer number for 20 countries. A large number of publications are available online in various file formats, and they can all be downloaded by all countries, free of charge.


 
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Technical information
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Specified operating environment

Hardware requirements

Minimum hardware requirements for IBM Tivoli Remote Control V5.1.2 are:

  • 2 gigabyte of disk space
  • 1 gigabyte of memory
  • DVD drive

IBM Tivoli Remote Control V5.1.2 requires a hardware platform that supports operating systems listed in the Software requirements section.

Software requirements

IBM Tivoli Remote Control V5.1.2 server with embedded software components (WebSphere® Application Server V7.0 and Derby 10.3) is supported on the following platforms:

  • Windows Server 2003 R2 Standard, Enterprise, Datacentre (32 bit and 64 bit)
  • Windows Server 2008 Standard, Enterprise, Datacenter R2 (32 bit and 64 bit)
  • Red Hat Enterprise Linux® 4.0 for Intel® x86 (32 bit and 64 bit)
  • Red Hat Enterprise Linux 5.0 for Intel x86 (32 bit and 64 bit)
  • Red Hat Enterprise Linux 5.0 for AMD/eMT 64 bit
  • SUSE Linux Enterprise Server 10 for Intel x86, AMD/eMT 64 bit
  • SUSE Linux Enterprise Server 11 for Intel x86, AMD/eMT 64 bit

Manual server installation would require WebSphere Application Server V7 on these additional platforms:

  • IBM AIX® V5.3
  • IBM AIX V6.1
  • Sun Solaris 9 SPARC
  • Sun Solaris 10
  • HP-UX 11i
  • SUSE (SLES) 10.0 - zSeries® /System z
  • SUSE Linux (SLES) 11.0 Enterprise Server System i® - System i, System p®
  • SUSE Linux (SLES) 11.0 Enterprise Server System z® - System z
  • Red Hat Enterprise Linux (RHEL) 4.0 AS System i/System p
  • Red Hat Enterprise Linux (RHEL) 4.0 AS System z
  • RHEL 5 - System p Power6
  • RHEL 5 - System z

The following database systems are supported:

  • IBM DB2 Universal Database™ V8.2 Fixpack 3
  • IBM DB2 Universal Database V9.1 Fixpack 2
  • IBM DB2® Database V9.5
  • IBM DB2 Database V9.7
  • IBM Websphere Application Server V7.0 (bundled)
  • Oracle 9i Database Release 2: 9.2.0.7 - 9.2.0.8
  • Oracle 10g Database Release 2
  • Oracle 11g Database Release 2
  • Microsoft® SQL Server Enterprise 2005
  • Microsoft SQL Server Enterprise Edition 2008

The Tivoli Remote Control V5.1.2 controller is Java™ based. The following are supported:

  • Sun Java Runtime Environment V1.5.0 and V1.6.0
  • IBM Java Runtime Environment V1.4.2 Service Release 9, and V1.5 and V1.6

Microsoft Internet Explorer support:

  • Internet Explorer 6 for Windows XP SP2 6.00.2900.2180
  • Internet Explorer 6 for Windows Server 2003 SP1, and Windows XP x64 6.00.3790.1830
  • Internet Explorer 6 SP2 for Windows Server 2003 SP1, and Windows XP x64 6.00.3790.3959
  • Internet Explorer 7 for Windows XP and Windows Server 2003 7.00.5730.1100
  • Internet Explorer 7 for Windows Vista 7.00.6000.16386
  • Internet Explorer 7 for Windows Vista 7.00.6000.16512
  • Internet Explorer 7 for Windows Server 2003 SP2 x64 7.00.6000.16441
  • Internet Explorer 7 for Windows XP SP2 x64 7.00.6000.16441
  • Mozilla Firefox 3, 2.0.0.7, and 1.5.0.12

The following platforms are supported by the IBM Tivoli Remote Control V5.1.2 target component:

  • Windows XP SP3 Pro x86
  • Windows XP SP3 Pro x64
  • Windows Server 2003 Standard R2 x86
  • Windows Server 2003 Standard R2 (32 bit and 64 bit)
  • Windows Server 2003 Enterprise R2 (32 bit and 64 bit)
  • Windows Server 2003 Datacentre R2 (32 bit and 64 bit)
  • Windows Server 2008 Enterprise R2 x86 (Enterprise, Standard, Datacenter edition)
  • Windows Server 2008 Enterprise R2 x64 (Enterprise, Standard, Datacenter edition)
  • Windows Vista x86
  • Windows Vista x64
  • Windows 7 Enterprise x86-64
  • Windows 7 Enterprise x86-32
  • Red Hat Enterprise Linux 4.0 for Intel x86
  • Red Hat Enterprise Linux 5.0 for Intel x86-32
  • Red Hat Enterprise Linux 5.0 for Intel x86-64
  • Red Hat Enterprise Linux 5.0 for Intel x86, and AMD/eMT 64 bit
  • SUSE Linux Enterprise Server 10 for Intel x86, and AMD/eMT 64 bit
  • SUSE Linux Enterprise Server 11 for Intel x86, and AMD/eMT 64 bit
  • Red Hat Desktop 4.0 x86-32
  • Red Hat Desktop 4.0 x86-64
  • Red Hat Desktop 5.0 x86-32
  • Red Hat Desktop 5.0 x86-64
  • SLED 10 - x86-32
  • SLED 10 - x86-64
  • SUSE Linux Enterprise Desktop (SLED) 11.0 - x86-64

The program's specifications and specified operating environment information may be found in documentation accompanying the program, if available, such as a README file, or other information published by IBM, such as an announcement letter. Documentation and other program content may be supplied only in the English language.

Planning information

Software Subscription and Support (also referred to as Software Maintenance) is included with licenses purchased through Passport Advantage and Passport Advantage Express. Product upgrades and technical support are provided by the Software Subscription and Support (Software Maintenance) offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software, and technical support provides voice and electronic access to IBM support organizations, worldwide.

IBM includes one year of Software Subscription and Support (also referred to as Software Maintenance) with each program license acquired. The initial period of Software Subscription and Support (Software Maintenance) can be extended by the purchase of a renewal option, if available.

Packaging

IBM Tivoli Remote Control V5.1.2 is distributed with:

  • International Program License Agreement (Z125-3301)
  • CD-ROM
  • Publications (refer to the Publications section)

Security, auditability, and control

IBM Tivoli Remote Control V5.1.2 uses the security and auditability features of the operating system software. The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.


 
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Software Services
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IBM Software Services has the breadth, depth, and reach to manage your services needs. You can leverage the deep technical skills of our lab-based, software services team and the business consulting, project management, and infrastructure expertise of our IBM Global Services team. Also, we extend our IBM Software Services reach through IBM Business Partners to provide an extensive portfolio of capabilities. Together, we provide the global reach, intellectual capital, industry insight, and technology leadership to support a wide range of critical business needs.

To learn more about IBM Software Services or to contact a Software Services sales specialist, visit

http://www.ibm.com/software/sw-services/

 
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IBM Tivoli Enhanced Value-Based Pricing
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IBM Tivoli software products are priced using IBM Tivoli's Enhanced Value-Based Pricing. The Enhanced Value-Based Pricing system is based upon the IBM Tivoli Environment- Managed Licensing Model, which uses a managed-environment approach -- whereby price is determined by what is managed rather than the number and type of product components installed.

For example, all servers monitored with IBM Tivoli's monitoring product (IBM Tivoli Monitoring) require entitlements sufficient for those servers. Other Tivoli products may manage clients, client devices, agents, network nodes, users, or other items, and are licensed and priced accordingly.

Unlike typical systems management licensing models that require entitlements of specific software components to specific systems, the IBM Tivoli Environment-Managed Licensing Model provides the customer flexibility to deploy its IBM Tivoli software products within its environment in a manner that can address and respond to the customer's evolving architecture. That is, as the architecture of a customer's environment changes, the customer's implementation of IBM Tivoli software can be altered, as needed, without affecting the customer's license requirements (as long as the customer does not exceed its entitlements to the software).

Under Enhanced Value-Based Pricing, licensing and pricing of server-oriented applications are determined based upon the server's use in the customer's environment. Typically, such applications are licensed and priced in a manner that corresponds to each installed and activated processor of the server managed by the IBM Tivoli application to help correlate price to value while offering a simple solution.

Where a server is physically partitioned, this approach is modified. This partitioning technique is the approach used with systems that have either multiple cards or multiple frames, each of which can be configured independently. For servers capable of physical partitioning (for example, IBM System p Scalable POWERparallel Systems® servers, Sun Ultra servers, and HP Superdome servers), an entitlement is required for each processor in the physical partition being managed by the Tivoli application. For example, assume that a server has 24 processors installed in aggregate. If this server is not partitioned, entitlements are required for all 24 processors. If, however, it is physically partitioned into three partitions, each containing eight processors, and Tivoli products were managing only one of the three partitions, then entitlements would be required for the eight processors on the physical partition managed by the IBM Tivoli application.

For servers with virtual or logical partitions, entitlements are required for all installed and activated processors on the server. For each IBM Tivoli application managing a clustered environment, licensing is based on the cumulative number of installed and activated processors on each server in the cluster. Where the cluster includes physically partitioned servers, the considerations described above concerning physically partitioned servers apply as well.

Enhanced Value-Based Pricing recognizes the convergence of RISC and UNIX®, and Microsoft Windows and Intel technologies, in order to simplify your licensing requirements, and to provide a smoother, more scalable model. Pricing and licensing does not differentiate between non-System z server platforms or operating systems. For some products, this platform neutrality extends to System z and other host servers as well.

IBM Tivoli Enhanced Value-Based Pricing terminology definitions

Client device or client

A client device is a computing device that requests the execution of a set of commands, procedures, or applications from another computer system that is typically referred to as a server. Multiple client devices may share access to a common server. A client device generally has some processing capability or is programmable to allow a user to do work. Examples include, but are not limited to, notebook computers, desktop computers, desk side computers, technical workstations, appliances, automated teller machines, point-of-sale terminals, tills and cash registers, and kiosks.

Engine

An engine is also referred to as a central processor (CP) or processor. Engines for traditional workloads are called General Purpose CPs. Engines for Linux workloads are called Integrated Facility for Linux (IFL) engines or Linux-only engines. Engines for Coupling Facility workloads are called Integrated Coupling Facility (ICF) engines.

IBM IFL

This optional facility enables additional processing capacity exclusively for Linux workload, with no effect on the model designation of a System z or OS/390® server. Consequently, executing Linux workload on the IFL will not, in most cases, result in any increased IBM software charges for z/OS®, OS/390, VM, VSE, or TPF operating systems and applications. There is, as indicated, a charge associated with the IFL, and there may also be a charge for applications which run on the IFL.

The IFL may be dedicated to a single Linux-mode logical partition or it may be shared by multiple Linux-mode logical partitions. Installations should note that the Linux workspace enabled by this facility will not support any of the traditional S/390® operating systems (OS/390, TPF, VSE, or VM). Only Linux applications or Linux operating in conjunction with the Virtual Image Facility, an environment that operates within a logical partition or in native S/390 mode and provides the capability to create multiple Linux images, are supported by IBM S/390 IFL.

Managed processor (charging under full capacity in the managed environment)

Charges are based on the active processors on the machines in the computing environment affiliated with the program rather than on the server where the program is run. The managed processors which require PoEs are defined in the License Information's program-unique terms.

Notes:

  1. IBM defines a physical processor in a computer as a functional unit that interprets and executes instructions. A physical processor consists of at least an instruction control unit and one or more arithmetic and logic units.
  2. Multicore technology allows two or more processors (commonly called cores) to be active on a single silicon chip. With multicore technology, IBM considers each core to be a physical processor. For example, in a dual-core chip, there are two physical processors residing on the single silicon chip.
  3. The program may not run on some or all of the processors for which PoEs are required by the program's valuation method.
  4. In the System z IFL environment, each IFL engine is considered a single physical processor.
  5. Threading, a technique which makes a single processor seem to perform as two or more, does not affect the count of physical processors.
  6. Where blade technology is employed, each blade is considered a separate server and charging is based upon the total number of processors on the blades with which the program is affiliated.
  7. Not all processors require the same number of Value Unit entitlements. To determine the number of Value Unit entitlements required, refer to the processor Value Unit conversion table on the Passport Advantage Web site
    http://www.ibm.com/software/passportadvantage

Partitions

A server's resources (CPU, memory, I/O, interconnects, and buses) may be divided according to the needs of the applications running on the server. This partitioning can be implemented with physical boundaries (Physical Partitions) or logical boundaries (Logical Partitions).

Physical Partitions are defined by a collection of processors dedicated to a workload and can be used with systems that have either multiple cards or multiple frames, each of which can be configured independently. In this method, the partitions are divided along hardware boundaries and processors, and the I/O boards, memory, and interconnects are not shared.

Logical Partitions are defined by software rather than hardware and allocate a pool of processing resources to a collection of workloads. These partitions, while separated by software boundaries, share hardware components and run in one or more physical partitions.

Processor (per processor charging under full capacity)

In full capacity charging, PoE must be acquired for all activated processors (available for use) that are on the server where the program or a component of the program is run.

Notes:

  1. IBM defines a physical processor in a computer as a functional unit that interprets and executes instructions. A physical processor consists of at least an instruction control unit and one or more arithmetic and logic units.
  2. Multicore technology allows two or more processors (commonly called cores) to be active on a single silicon chip. With multicore technology, IBM considers each core to be a physical processor. For example, in a dual-core chip, there are two physical processors residing on the single silicon chip.
  3. In the System z IFL environment, each IFL engine is considered a single physical processor.
  4. Threading, a technique which makes a single processor seem to perform as two or more, does not affect the count of physical processors.
  5. Where blade technology is employed, each blade is considered a separate server and charging is based upon the total number of processors on the blade on which the program is run.
  6. When a server is shipped with six processors, but two of them are inactive, four processors are active for the customer.
  7. Not all processors require the same number of Value Unit entitlements. To determine the number of Value Unit entitlements required, refer to the processor Value Unit conversion table on the Passport Advantage Web site
    http://www.ibm.com/software/passportadvantage

Value Units

A Value Unit is a pricing charge metric for program license entitlements, which is based upon the quantity of a specific designated measurement used for a given program. Each program has a designated measurement. The most commonly used designated measurements are processor cores and MSUs. However, for select programs, there are other designated measurements such as servers, users, client devices, and messages. The number of Value Unit entitlements required for your specific implementation of the given program must be obtained from a conversion table associated with the program. You must obtain a PoE for the appropriate number of Value Unit entitlements for your implementation. The Value Unit entitlements of a given program cannot be exchanged, interchanged, or aggregated with Value Unit entitlements of another program. Whenever the designated measurement is a processor core, not all processors require the same number of Value Unit entitlements. To determine the number of Value Unit entitlements required, refer to the processor value unit conversion table on the Passport Advantage Web site

http://www.ibm.com/software/passportadvantage

Product and licensing Web sites

A complete list of IBM Tivoli products is available at

http://www.ibm.com/software/tivoli

IBM Tivoli product licensing documents are available at

http://www.ibm.com/software/tivoli/products/licensing.html

Passport Advantage

Through the Passport Advantage Agreement, you may receive discounted pricing based on their total volume of eligible products, across all IBM brands, acquired worldwide. The volume is measured by determining the total Passport Advantage points value of the applicable acquisitions. Passport Advantage points are only used for calculating the Entitled Passport Advantage discount.

To determine the required IBM Tivoli product configuration under Passport Advantage, the IBM Tivoli Enhanced Value-Based Pricing Model applies. The customer's environment is evaluated on a per-product basis.

Use the following two-step process to determine the total Passport Advantage points value:

  1. Analyze your environment to determine the number of charge units for a product. The quantity of each product's part numbers to be ordered is determine by that analysis.
  2. Order the Passport Advantage part numbers. A Passport Advantage point value, which is the same worldwide for a specific part number regardless of where the order is placed, is assigned to each IBM Tivoli product part number. The Passport Advantage point value for the applicable part number, multiplied by the quantity for that part number, will determine the Passport Advantage points for that IBM Tivoli product part number. The sum of these Passport Advantage points determines the Passport Advantage point value of the applicable IBM Tivoli product authorizations which then may be aggregated with the point value of other applicable Passport Advantage product acquisitions to determine the total Passport Advantage points value.

The discounted pricing available through Passport Advantage is expressed in the form of Suggested Volume Prices (SVPs), which vary depending on the SVP level. Each SVP level is assigned a minimum total Passport Advantage point value, which must be achieved, in order to qualify for that SVP level.

Media packs and documentation packs do not carry Passport Advantage points and are not eligible for SVP discounting.

For additional information on Passport Advantage, refer to the following

http://www.ibm.com/software/passportadvantage

The following Passport Advantage part number categories may be orderable:

  • License and Software Maintenance 12 Months - This is the product authorization with maintenance to the first anniversary date.
  • Annual Software Maintenance Renewal - This is the maintenance renewal for one anniversary that applies when a customer renews their existing coverage period prior to the anniversary date at which it expires.
  • Software Maintenance Reinstatement 12 months - This is for customers who have allowed their Software Maintenance to expire, and later wish to reinstate their Software Maintenance.
  • Media packs - These are the physical media, such as CD-ROMs, that deliver the product's code.
  • Documentation packs - These contain printed documentation such as the User's Guide and Release Notes.

Distributed pricing examples (processor and processor Value Unit based)

The following examples are provided to illustrate your licensing requirements.

References to processor-based licensing do not represent the actual number of entitlements required. Entitlement requirements are Value Unit-based, with the exception of IBM Tivoli Storage Manager. Processors referenced in these examples represent the designated measurement on which the required number of Value Unit entitlements will be calculated. The number of Value Units required per processor will depend on the processor type. For more information, refer to the Value Unit definition in IBM Tivoli Enhanced Value-Based Pricing terminology definitions. To determine the number of Value Unit entitlements required per processor, refer to the processor Value Unit conversion table on the Passport Advantage Web site

http://www.ibm.com/software/passportadvantage

References to all other non-processor-based metrics do represent the actual number of entitlements required, unless other designated measurements are referenced or unless otherwise specified.

The pricing example below should be used to determine required license entitlements for IBM Tivoli Remote Control.

Products also have program-specific licensing terms, which are described later in this document. Consult the program- specific licensing terms to determine total licensing requirements for the applicable products.

Pricing example

The following customer network referred to as the core environment. The customer's overall core environment includes:

Distributed servers
20 uniprocessors
65 2-way servers
12 4-way servers
One 8-way server
One 12-way server with two virtual or logical partitions
One 14-way server
One 16-way Sun Ultra server with two 8-way physical partitions (only one of which is managed by IBM Tivoli applications)
One 24-way server
One z800 server with two uniprocessor IFLs running Linux (for example, Linux on System z)

Note: Linux on System z offerings may not be available for all IBM Tivoli products. This licensing example assumes such availability. Linux on System z offerings have distinctly orderable part numbers in Passport Advantage, and should be used when ordering entitlements for IFLs running Linux.

If pricing products without a Linux on System z offering you should exclude the z800 server entitlement requirement indicated below.

The customer wants to manage the applicable distributed server environment, which requires Value Unit entitlements associated with the following number of processors:

                                     Quantity in
                                     customer         Processors to
Systems managed                      environment      be licensed
 
Uniprocessor                         20                20
2-way                                65               130
4-way                                12                48
8-way                                 1                 8
12-way (2 logical partitions)         1                12
14-way                                1                14
16-way (2 physical partitions,        1                 8
 one of which is managed by IBM
 Tivoli applications)
24-way                                1                24
z800 server with 2 uniprocessor       1                 2
 IFLs (requires Linux on System z
 availability)
 
Total processors to be licensed                       266
IBM Tivoli Remote Control

In addition to the core environment above, the customer's environment also includes 1,500 clients (for example, workstations, laptops) to be managed by IBM Tivoli Remote Control. Therefore, in addition to the processor Value Unit entitlements associated with the 266 processors, the customer must also acquire license entitlements for the distributed clients as identified below:

                          Quantity in customer   Client entitlements
Systems managed           environment            required
 
Clients                   1,500                  1,500
Total client                                     1,500
 entitlements

Note: The client device metric is for controlling all non- server systems, primarily laptops, desktops, and technical workstations.


 
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Ordering information
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This product is only available via Passport Advantage. It is not available as shrinkwrap.

These products may only be sold directly by IBM or by authorized IBM Business Partners for Software ValueNet®.

For more information about IBM Software ValueNet, visit

http://www-01.ibm.com/software/lotus/passportadvantage/IBM_SW_ValueNet.html

To locate IBM Business Partners for Software ValueNet in your geography for a specific Software ValueNet portfolio, contact your IBM representative.

Product group: Tivoli
 
Product Identifier Description                            PID
 
IBM Tivoli Remote Control                                 5724-C21
  
Product category: Provisioning

Passport Advantage customer: Media pack entitlement details

Customers with active maintenance or subscription for the products listed are entitled to receive the corresponding media pack.

Entitled maintenance offerings
description
 
Tivoli Remote Control Client
5697-RCL, Tivoli Remote Control Client
 
Tivoli Remote Control processor Linux for System z
 
Tivoli Remote Control Tivoli Management Points
 
Tivoli Remote Control processor
 
Tivoli Remote Control 10 Value Units
 
Tivoli Remote Control 10 Value Units Linux for System z
 
Media packs
description                                        Part number
 
IBM Tivoli Remote Control V5.1.2 Multilingual      BJ0TVML
Media Pack 

Current licensees

New licensees

Orders for new licenses will be accepted now.

Shipment will begin on the planned availability date.

Basic license

Ordering information for Passport Advantage

Passport Advantage allows you to have a common anniversary date for Software Maintenance renewals, which can simplify management and budgeting for eligible new versions and releases (and related technical support) for your covered products. The anniversary date, established at the start of your Passport Advantage Agreement, will remain unchanged while your Passport Advantage Agreement remains in effect. New software purchases will initially include twelve full months of Software Maintenance. Software Maintenance in the second year (the first year of renewal) can be prorated to be coterminous with your common anniversary date. Thereafter, all Software Maintenance will renew at the common anniversary date for twelve full months of maintenance.

Refer to the IBM International Passport Advantage Agreement and to the IBM Software Support Handbook for specific terms relating to, and a more complete description of, technical support provided through Software Maintenance. To order for Passport Advantage, specify the desired part number and quantity.

Description                                            Part number
 
Per Managed Processor 10 Value Unit:
 
IBM Tivoli Remote Control                              D56AGLL
License and Software Maintenance 12 Months
 
IBM Tivoli Remote Control                              E028HLL
Annual Software Maintenance Renewal
 
IBM Tivoli Remote Control                              D56ATLL
Software Maintenance Reinstatement 12 Months
 
IBM Tivoli Remote Control trade up from IBM Director   D56AVLL
License and Software Maintenance 12 Months
 
IBM Tivoli Remote Control for Linux on Z               D56AELL
License and Software Maintenance 12 Months
 
IBM Tivoli Remote Control for Linux on Z               E028GLL
Annual Software Maintenance Renewal
 
IBM Tivoli Remote Control for Linux on Z               D56AFLL
Software Maintenance Reinstatement 12 Months
 
Per Client:
 
IBM Tivoli Remote Control                              D514WLL
License and Software Maintenance 12 Months
 
IBM Tivoli Remote Control                              E00AFLL
Annual Software Maintenance Renewal
 
IBM Tivoli Remote Control                              D514YLL
Software Maintenance Reinstatement 12 Months
 
IBM Tivoli Remote Control trade up from IBM Director   D52CFLL
License and Software Maintenance 12 Months

To order a media pack for Passport Advantage, specify the part number in the desired quantity from the following table:

Description                                             Part number
 
IBM Tivoli Remote Control V5.1.2 Multilingual           BJ0TVML
Media Pack

IBM Tivoli Remote Control V5.1.2 is also available, via Web download, from Passport Advantage.


 
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Terms and conditions
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The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with IBM are contained in the applicable contract documents such as the IBM International Program License Agreement, IBM International Passport Advantage Agreement, and the IBM Agreement for Acquisition of Software Maintenance.

This product is only available via Passport Advantage. It is not available as shrinkwrap.

Licensing

IBM International Program License Agreement including the License Information document and Proof of Entitlement (PoE) govern your use of the program. PoEs are required for all authorized use. Part number products only, offered outside of Passport Advantage, where applicable, are license only and do not include Software Maintenance.

This software license includes Software Subscription and Support (also referred to as Software Maintenance).

These programs are licensed under the IBM Program License Agreement (IPLA) and the associated Agreement for Acquisition of Software Maintenance, which provide for support with ongoing access to releases and versions of the program. IBM includes one year of Software Subscription and Support (also referred to as Software Maintenance) with the initial license acquisition of each program acquired. The initial period of Software Subscription and Support (also referred to as Software Maintenance) can be extended by the purchase of a renewal option, if available. These programs have a one-time license charge for use of the program and an annual renewable charge for the enhanced support that includes telephone assistance (voice support for defects during normal business hours), as well as access to updates, releases, and versions of the program as long as support is in effect.

Limited warranty applies

Yes

Limited warranty

IBM warrants that when the program is used in the specified operating environment, it will conform to its specifications. The warranty applies only to the unmodified portion of the program. IBM does not warrant uninterrupted or error-free operation of the program or that IBM will correct all program defects. You are responsible for the results obtained from the use of the program.

IBM provides you with access to IBM databases containing information on known program defects, defect corrections, restrictions, and bypasses at no additional charge. For further information, consult the IBM Software Support Handbook found at

http://www.ibm.com/support/handbook

IBM will maintain this information for at least one year after the original licensee acquires the program (warranty period).

Program technical support

This technical support allows you to obtain assistance (via telephone or electronic means) from IBM for product-specific, task-oriented questions regarding the installation and operation of the program product. Software Subscription and Support (Software Maintenance) also provides you with access to updates, releases, and versions of the program. You will be notified, via announcement letter, of discontinuance of support with 12 months' notice. If you require additional technical support from IBM, including an extension of support beyond the discontinuance date, contact your IBM representative or IBM Business Partner. This extension may be available for a fee.

Money-back guarantee

If for any reason you are dissatisfied with the program and you are the original licensee, you may obtain a refund of the amount you paid for it, if within 30 days of your invoice date you return the program and its PoE to the party from whom you obtained it. If you downloaded the program, you may contact the party from whom you acquired it for instructions on how to obtain the refund.

For clarification, note that (1) for programs acquired under the IBM International Passport Advantage offering, this term applies only to your first acquisition of the program and (2) for programs acquired under any of IBM's On/Off Capacity on Demand (On/Off CoD) software offerings, this term does not apply since these offerings apply to programs already acquired and in use by you.

Authorization for use on home/portable computer

You may not copy and use this program on another computer without paying additional license fees.

Other terms
Volume orders (IVO)

No

IBM International Passport Advantage Agreement
Passport Advantage applies

Yes, and through the Passport Advantage Web site at

http://www.ibm.com/software/passportadvantage
Usage restriction

Yes. Usage is limited to the quantity of clients and value units licensed.

Software Subscription and Support (Software Maintenance) applies

Yes. Software Subscription and Support (also referred to as Software Maintenance) is included with licenses purchased through Passport Advantage and Passport Advantage Express. Product upgrades and Technical Support are provided by the Software Subscription and Support (Software Maintenance) offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software and Technical Support provides voice and electronic access to IBM support organizations, worldwide.

IBM includes one year of Software Subscription and Support (Software Maintenance) with each program license acquired. The initial period of Software Subscription and Support (Software Maintenance) can be extended by the purchase of a renewal option, if available.

While your Software Subscription and Support (Software Maintenance) is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions, and code-related questions. IBM provides assistance via telephone and, if available, electronic access, only to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, 7 days a week. For additional details, consult your IBM Software Support Handbook at

http://www.ibm.com/support/handbook

Software Subscription and Support (Software Maintenance) does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under the applicable agreements.

For additional information about the International Passport Advantage Agreement and the IBM International Passport Advantage Express Agreement, visit the Passport Advantage Web site at

http://www.ibm.com/software/passportadvantage
System i Software Maintenance applies

No

Variable charges apply

No

Educational allowance available

Not applicable.


 
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IBM Electronic Services
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IBM has transformed its delivery of hardware and software support services to help you achieve higher system availability. Electronic Services is a Web-enabled solution that offers an exclusive, no-additional-charge enhancement to the service and support available for IBM servers. These services are designed to provide the opportunity for greater system availability with faster problem resolution and preemptive monitoring. Electronic Services comprises two separate, but complementary, elements: Electronic Services news page and Electronic Services Agent.

The Electronic Services news page is a single Internet entry point that replaces the multiple entry points traditionally used to access IBM Internet services and support. The news page enables you to gain easier access to IBM resources for assistance in resolving technical problems.

The Electronic Service Agent™ is no-additional-charge software that resides on your server. It monitors events and transmits system inventory information to IBM on a periodic, client-defined timetable. The Electronic Service Agent automatically reports hardware problems to IBM. Early knowledge about potential problems enables IBM to deliver proactive service that may result in higher system availability and performance. In addition, information collected through the Service Agent is made available to IBM service support representatives when they help answer your questions or diagnose problems. Installation and use of IBM Electronic Service Agent for problem reporting enables IBM to provide better support and service for your IBM server.

To learn how Electronic Services can work for you, visit

http://www.ibm.com/support/electronic

 
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Prices
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Passport Advantage

For Passport Advantage information and charges, contact your IBM representative or authorized IBM Business Partner for Software ValueNet. Additional information is also available at:

http://www.ibm.com/software/passportadvantage

Business Partner information

If you are an IBM Business Partner -- Distributor for Workstation Software acquiring products from IBM, you may link to Passport Advantage Online for resellers where you can obtain Business Partner pricing information. An IBM ID and password are required.

https://www.ibm.com/software/howtobuy/passportadvantage/paoreseller

 
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Order now
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To order, contact your local IBM representative or your IBM Business Partner.

To identify your local IBM Business Partner or IBM representative, call 800-IBM-4YOU (426-4968). For more information, contact the Americas Call Centers.

Phone:     800-IBM-CALL (426-2255)
Fax:       800-2IBM-FAX (242-6329)
 
For IBM representative: callserv@ca.ibm.com
 
For IBM Business Partner: pwswna@us.ibm.com
 
Mail:      IBM Americas Call Centers
           IBM CALL, 6th Floor
           105 Moatfield Drive
           North York, Ontario
           Canada  M3B 3R1
 
Reference: YE001

The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.

Note: Shipments will begin after the planned availability date.

IBM Software ValueNet

These products are available under IBM Software ValueNet, either directly from IBM or through authorized Business Partners who invest in skills and high value solutions. IBM customers may benefit from the industry-specific or horizontal solutions, skills and expertise provided by these Business partners.

Additions to Software ValueNet will be communicated through standard product announcements. For a current list of IBM software available under Software ValueNet, visit

http://www-01.ibm.com/software/lotus/passportadvantage/IBM_SW_ValueNet.html

Questions regarding IBM Software ValueNet may be sent to AskSoftwareValueNet@us.ibm.com

Trademarks

DB2 Universal Database and Electronic Service Agent are trademarks of IBM Corporation in the United States, other countries, or both.

IBM, Tivoli, Passport Advantage, WebSphere, AIX, zSeries, System i, System p, System z, DB2, Scalable POWERparallel Systems, OS/390, z/OS, S/390 and ValueNet are registered trademarks of IBM Corporation in the United States, other countries, or both.

Windows and Microsoft are registered trademarks of Microsoft Corporation in the United States, other countries, or both.

Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both.

Intel is a registered trademark of Intel Corporation or its subsidiaries in the United States and other countries.

Java and all Java-based trademarks are trademarks of Sun Microsystems, Inc. in the United States, other countries, or both.

UNIX is a registered trademark of The Open Group in the United States and other countries.

Other company, product, and service names may be trademarks or service marks of others.

Terms of use

IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Additional terms of use are located at:

http://www.ibm.com/legal/us/en/

For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page

http://www.ibm.com/planetwide/us/

 

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