IBM Tivoli Service Automation Manager V7.2 creates a cloud computing service delivery model for today's dynamic data centers

IBM United States Software Announcement 209-394
November 3, 2009

 
 ENUS209-394.PDF (128KB)

Table of contents   Document options  
Overview Overview Publications Publications
Key prerequisites Key prerequisites Technical information Technical information
Planned availability date Planned availability date Ordering information Ordering information
Description Description Terms and conditions Terms and conditions
Product positioning Product positioning Prices Prices
Program number Program number Order now Order now
 
Printable version Printable version

 
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At a glance
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IBM® Tivoli® Service Automation Manager V7.2:

  • Leverages existing hardware investments and builds a customized cloud solution
  • Enables a more modern and dynamic data center to rapidly deploy a turnkey test environment with little to no customization (via IBM CloudBurst)
  • Includes an enhanced administrator GUI, scheduled reservation of resources, additional image management functions and hypervisor support, a simplified software stack, and new reports

For ordering, contact your IBM representative or an IBM Business Partner. For more information, contact the Americas Call Centers at 800-IBM-CALL (426-2255).

Reference: YE001


 
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Overview
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IBM Tivoli Service Automation Manager V7.2 is designed to help enable core end-to-end cloud scenarios out-of-the-box, improve the user experience, and help deliver faster time to value.

Enhancements

Enabling core end-to-end cloud scenarios out-of-the-box for improved administration:

  • Enhanced cloud end user and cloud administrator GUI based on Web 2.0 technology to improve ease of use
  • Reservation of resources to allow deployments to be scheduled for a future date to simplify deployment
  • Image management functions including save and restore to improve administrator productivity
  • Additional hypervisor support for Xen and Kernal Virtual Machine (KVM)

Improved user experience and features that can help realize faster time to value:

  • Simplifies software stack to help improve time to value
  • Provides metering data for input to Tivoli Usage and Accounting Manager to help deliver accurate chargeback
  • Provides visibility to key cloud metrics with new reports showing, over time, the number of deployments, CPU memory used, and instances by owner
  • Includes Tivoli Provisioning Manager V7.1.1 provisioning capabilities
  • Supports the deployment of IBM Tivoli Monitoring agents for displaying usage data to improve the performance and availability of the cloud environment
  • Enhanced WebSphere® CloudBurst appliance integration that provides the ability to create projects and add servers based on WebSphere patterns to speed deployment of WebSphere based applications
  • Included with IBM CloudBurst V1.2 to provide an easy to deploy private cloud package

IBM Tivoli Service Automation Manager deploys and manages IT environments across System x®, System p®, and Linux® on System z® platforms as managed from and managed to environments.


 
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Key prerequisites
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Refer to the Hardware requirements and Software requirements sections.


 
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Planned availability date
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November 06, 2009: Electronic software delivery

November 27, 2009: Media software delivery


 
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Description
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Businesses that manually deploy and manage applications and IT services face a number of challenges. It can take weeks or months to receive the hardware and software needed to deploy many applications. The costs associated with the wait for needed equipment as well as the cost to provide highly skilled IT staff members to manage the deployment process can be substantial. Lastly, significant time and financial resources are required to help ensure that the organization has audit processes integrated with process governance.

IBM Tivoli Service Automation Manager V7.2 is the cornerstone for IBM's Service Management Center for cloud computing. It helps enable a more modern and dynamic data center. It helps provide the ability to request, deploy, and manage clouds with simple entry points and is designed to provide a rapid return on investment. Tivoli Service Automation Manager allows you and service delivery teams to build and manage professional cloud IT services with resource control and flexibility to efficiently and effectively manage IT service deployments along their full cloud services lifecycle. It may help efforts to lower the deployment costs of your IT service by providing adaptable and automated best practices for building and managing such an environment, including process governance, audit trail, integrated management, and low to no touch deployments.

IBM Tivoli Service Automation Manager V7.2 capabilities comprise the definition, offering, request, and automated provisioning of a software stack, including integrated management of the environment. Whether it is a development, test, preproduction or production system, Tivoli Service Manager allows IT providers to utilize templates to define the service offerings which are available to lines-of-business owners through a self-service portal. These templates allow IT providers to quickly make available typical computing resources, including the workflow processes and configurations which are necessary to these types of resources. Typical offerings, such as virtualized operating systems and application middleware stacks, are more easily available to end users. This includes a comprehensive offering with defined process workflow steps, defined configurations, automated deployment, and automated management of the offering. Through the use of templates and predefined content, IT providers can dramatically reduce the time necessary to respond to business needs.

The intended focus of IBM Tivoli Service Automation Manager V7.2 is to enable core, end-to-end cloud scenarios out-of-the-box, helping to improve the user experience and faster time to value. IBM Tivoli Service Automation Manager V7.2 addresses the needs of multiple audiences:

  • Cloud IT service consumer
    • Requests an IT service for a specific timeframe
    • Performs basic management operations on a high level of abstraction
  • Cloud administrator
    • Performs day-to-day monitoring and management of the cloud
    • Handles out-of-band and administrative tasks through an administrative interface
  • Cloud offering manager
    • Owner of the inventory of IT services offered through the cloud, and maintains their currency and accuracy
    • Provides reports for deployments and resource usage

Tivoli Service Automation Manager is built on top of Tivoli's service management platform allowing for integration with many other service management capabilities such as configuration management, change management, release management, financial management, and service desk functionality.

Tivoli Service Automation Manager provides powerful capabilities for today's data centers to respond more rapidly to business needs while helping to manage the costs of IT operations. Leveraging Tivoli's history of service management capabilities, Tivoli Service Automation Manager provides essential service management for cloud computing models. It is an entry point for cloud computing with the flexibility to help you choose the level of adoption which is right for your business.

Accessibility by people with disabilities

A U.S. Section 508 Voluntary Product Accessibility Template (VPAT) containing details on accessibility compliance can be requested at

http://www.ibm.com/able/product_accessibility/index.html

 
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Product positioning
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IBM Tivoli Service Automation Manager V7.2 enables core end-to-end scenarios out-of-the-box, improved user experience and faster time to value that enables a more modern and dynamic data center. It provides packaged capabilities to request, deliver, and manage IT infrastructure services in an environment where business demands are evolving and ever changing.

Tivoli Service Automation Manager provides IT-related capabilities that are aligned to business needs in a simplified and packaged manner, which fosters rapid innovation and decision making. It is an entry point to IBM Tivoli's Service Management Center for Cloud Computing. Tivoli Service Automation Manager can help mature existing data center processes, enabling faster IT response and delivery capabilities, and can help lower IT operational costs.


 
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Program number
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Program                Program
number         VRM     name
 
5724-W78       7.2.0   IBM Tivoli Service Automation Manager

 
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Education support
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Comprehensive education for IBM Tivoli products is offered through Worldwide Tivoli Education Delivery Services. A wide range of training options are available, including classes led by instructors, learning on demand, on-site training, and blended learning solutions.

For additional information, visit

http://www-306.ibm.com/software/tivoli/education/

 
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Offering Information
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Product information is available via the Offering Information Web site

http://www.ibm.com/common/ssi

Also, visit the Passport Advantage® Web site

http://www.ibm.com/software/passportadvantage

 
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Publications
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Displayable softcopy publications

IBM Tivoli Service Automation Manager Quick Start Guide will be delivered on the Quick Start CD in PDF and HTML format.

At general availability, the following English publication may be downloaded from

http://www.ibm.com/software/tivoli/library
  • IBM Tivoli Service Automation Manager Installation and User's Guide (SC34-2563)

The IBM Publications Center

http://www.ibm.com/shop/publications/order

The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided. Payment options for orders are via credit card (in the U.S.) or customer number for 20 countries. A large number of publications are available online in various file formats, and they can all be downloaded by all countries, free of charge.


 
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Technical information
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Specified operating environment

Hardware requirements

The following are minimum required values for memory and disk space for IBM Tivoli Service Automation Manager V7.2:

Administrative System

  • Number of processors: 1
  • Memory: 4 GB
  • Disk: 60 GB

Linux on System z - Management Server

  • Number of processors: 1
  • Memory: 8 GB
  • Disk: 90 GB

AIX® - Management Server

  • Number of processors: 1
  • Memory: 8 GB
  • Disk: 90 GB

Linux on System x - Management Server

  • Number of processors: 1
  • Memory: 8 GB
  • Disk: 90 GB
Software requirements

The following operating systems will be supported by IBM Tivoli Service Automation Manager V7.2:

Administrative System

  • Windows® XP Professional SP2 (32 bit, 64 bit)
  • Windows Server 2003 SP2 (Standard or Enterprise) (32 bit, 64 bit)
  • Windows Vista SP1 (32 bit, 64 bit)
  • SUSE Linux (SLES) 10 Enterprise Server SP2 (64 bit)

Management Server

  • Linux on System z
    • SUSE Linux (SLES) 10 Enterprise Server System z SP2 (64 bit)
  • AIX
    • IBM AIX V5.3 TL6 SP2 (64 bit)
    • IBM AIX V6.1 TL2 SP2 (64 bit)
  • Linux on System x
    • Red Hat Enterprise Linux v5 (update 3) (Intel®, 64 bit)
    • SUSE Linux (SLES) 10 Enterprise Server SP2 (64 bit)

The program's specifications and specified operating environment information may be found in documentation accompanying the program, if available, such as a README file, or other information published by IBM, such as an announcement letter. Documentation and other program content may be supplied only in the English language.

Planning information

Packaging

IBM Tivoli Service Application Manager V7.2 is distributed with:

  • International Program License Agreement (Z125-3301)
  • License Information document
  • CDs and DVDs
  • Publications (refer to the Publications section)

This program, when downloaded from a Web site, contains the applicable IBM license agreement and License Information, if appropriate, and will be presented for acceptance at the time of installation of the program. For future reference, the license and License Information will be stored in a directory such as LICENSE.TXT.

Security, auditability, and control

IBM Tivoli Service Automation Manager uses the security and auditability features of the operating system software. The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.


 
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Software Services
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IBM Software Services has the breadth, depth, and reach to manage your services needs. You can leverage the deep technical skills of our lab-based, software services team and the business consulting, project management, and infrastructure expertise of our IBM Global Services team. Also, we extend our IBM Software Services reach through IBM Business Partners to provide an extensive portfolio of capabilities. Together, we provide the global reach, intellectual capital, industry insight, and technology leadership to support a wide range of critical business needs.

To learn more about IBM Software Services or to contact a Software Services sales specialist, visit

http://www.ibm.com/software/sw-services/

 
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IBM Tivoli Enhanced Value-Based Pricing
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IBM Tivoli software products are priced using IBM Tivoli's Enhanced Value-Based Pricing. The Enhanced Value-Based Pricing system is based upon the IBM Tivoli Environment-Managed Licensing Model, which uses a managed-environment approach -- whereby price is determined by what is managed rather than the number and type of product components installed.

For example, all servers monitored with IBM Tivoli's monitoring product (IBM Tivoli Monitoring) require entitlements sufficient for those servers. Other Tivoli products may manage clients, client devices, agents, network nodes, users, or other items, and are licensed and priced accordingly.

Unlike typical systems management licensing models that require entitlements of specific software components to specific systems, the IBM Tivoli Environment-Managed Licensing Model provides the customer flexibility to deploy its IBM Tivoli software products within its environment in a manner that can address and respond to the customer's evolving architecture. That is, as the architecture of a customer's environment changes, the customer's implementation of IBM Tivoli software can be altered, as needed, without affecting the customer's license requirements (as long as the customer does not exceed its entitlements to the software).

Under Enhanced Value-Based Pricing, licensing and pricing of server-oriented applications are determined based upon the server's use in the customer's environment. Typically, such applications are licensed and priced in a manner that corresponds to each installed and activated processor of the server managed by the IBM Tivoli application to help correlate price to value while offering a simple solution.

For servers with physical or logical (sometimes called virtual) partitions, entitlements are required for all installed and activated processors on the server. For each Tivoli application managing a clustered environment, licensing is based on the cumulative number of installed and activated processors on each server in the cluster.

Enhanced Value-Based Pricing recognizes the convergence of RISC and UNIX® and Microsoft® Windows and Intel technologies, in order to simplify the customer's licensing requirements, and to provide a smoother, more scalable model. Pricing and licensing do not differentiate between non-System z server platforms or operating systems. For some products, this platform neutrality extends to System z and other host servers as well.

IBM Tivoli Enhanced Value-Based Pricing terminology definitions

Authorized user

An authorized user is an individual within or outside of your enterprise. The program may be installed on one or more computers or servers and accessed by the number of users authorized by the Proof of Entitlement (PoE). You must have an entitlement for each authorized user accessing the program or any program component in any manner directly or indirectly (for example, via a multiplexing program, device, or application server) through any means.

Managed processor (charging under full capacity in the managed environment)

Managed processor charges are based on the active processors on the machines in the computing environment affiliated with the program rather than on the server where the program is run. The managed processors which require PoEs are defined in the License Information's program-unique terms.

Notes:

  1. IBM defines a physical processor in a computer as a functional unit that interprets and executes instructions. A physical processor consists of at least an instruction control unit and one or more arithmetic and logic units.
  2. Multicore technology allows two or more processors (commonly called cores) to be active on a single silicon chip. With multicore technology, IBM considers each core to be a physical processor. For example, in a dual-core chip, there are two physical processors residing on the single silicon chip.
  3. The program may not run on some or all of the processors for which PoEs are required by the program's valuation method.
  4. In the System z IFL environment, each IFL engine is considered a single physical processor.
  5. Threading, a technique which makes a single processor seem to perform as two or more, does not affect the count of physical processors.
  6. Where blade technology is employed, each blade is considered a separate server and charging is based upon the total number of processors on the blades with which the program is affiliated.
  7. Not all processors require the same number of Value Unit entitlements. To determine the number of Value Unit entitlements required, refer to the processor Value Unit conversion table on the Passport Advantage Web site
    http://www.ibm.com/software/passportadvantage

Standby or backup systems

For programs running or resident on backup machines, IBM defines three types of situations: cold, warm and hot. In cold and warm situations, a separate entitlement for the copy on the backup machine is normally not required and typically no additional charge applies. In a hot backup situation, the customer needs to acquire other license or entitlements sufficient for that server. All programs running in backup mode must be solely under the customer's control, even if running at another enterprise's location.

As a practice, the following are definitions and allowable actions concerning the copy of the program used for backup purposes.

Cold: A copy of the program may reside, for backup purposes, on a machine as long as the program is not started. There is no additional charge for this copy.

Warm: A copy of the program may reside for backup purposes on a machine and is started, but is idling, and is not doing any work of any kind. There is no additional charge for this copy.

Hot: A copy of the program may reside for backup purposes on a machine, is started, and is doing work. The customer must acquire a license or entitlements for this copy and there will generally be an additional charge.

Doing work includes, for example, production, development, program maintenance, and testing. It also could include other activities such as mirroring of transactions, updating of files, synchronization of programs, data or other resources (for example, active linking with another machine, program, database or other resource, and so on), or any activity or configurations that would allow an active hot switch or other synchronized switch over between programs, databases, or other resources to occur.

In the case of a program or system configuration that is designed to support a high availability environment by using various techniques (for example, duplexing, mirroring of files, or transactions, maintaining a heartbeat, active linking with another machine, program, database, or other resource), the program is considered to be doing work in the hot situation and a license or entitlement must be purchased.

Server

A server is a computer system that executes requested procedures, commands, or applications to one or more user or client devices over a network. A PoE must be obtained for each server on which the program or a component of the program is run or for each server managed by the program. Where blade technology is employed, each blade is considered a separate server.

Value Units

A Value Unit is a pricing charge metric for program license entitlements, which is based upon the quantity of a specific designated measurement used for a given program. Each program has a designated measurement. The most commonly used designated measurements are processor cores and MSUs. However, for select programs, there are other designated measurements such as servers, users, client devices, and messages. The number of Value Unit entitlements required for your specific implementation of the given program must be obtained from a conversion table associated with the program. You must obtain a PoE for the appropriate number of Value Unit entitlements for your implementation. The Value Unit entitlements of a given program cannot be exchanged, interchanged, or aggregated with Value Unit entitlements of another program. Whenever the designated measurement is a processor core, not all processors require the same number of Value Unit entitlements. To determine the number of Value Unit entitlements required, refer to the processor Value Unit conversion table on the Passport Advantage Web site

http://www.ibm.com/software/passportadvantage

Processor Value Unit

Processor Value Unit (PVU) entitlements are based on processor families (vendors and brands). A PoE must be obtained for the appropriate number of Processor Value Units based on the level or tier of all processor cores activated and available for use by the program on the server. Some programs allow licensing to less than the full server, or what is sometimes referred to as sub-capacity licensing. For these programs, if a server is partitioned utilizing eligible partitioning technologies, then a PoE must be obtained for the appropriate number of Processor Value Units based on all activated processor cores available for use in each partition where the program runs. Refer to the International Passport Advantage Agreement Attachment for Sub-Capacity Terms or the program's License Information to determine applicable sub-capacity terms. The Processor Value Unit entitlements are specific to a program and may not be exchanged, interchanged, or aggregated with Processor Value Unit entitlements of another program.

Processor is descriptive of one of the Value Unit charge metrics. For more information on Value Units in general, refer to the Value Unit definition.

Product and licensing Web sites

A complete list of IBM Tivoli products is available at

http://www.ibm.com/software/tivoli

IBM Tivoli product licensing documents are available at

http://www.ibm.com/software/tivoli/products/licensing.html

Passport Advantage

Through the Passport Advantage Agreement, you may receive discounted pricing based on their total volume of eligible products, across all IBM brands, acquired worldwide. The volume is measured by determining the total Passport Advantage points value of the applicable acquisitions. Passport Advantage points are only used for calculating the Entitled Passport Advantage discount.

To determine the required IBM Tivoli product configuration under Passport Advantage, the IBM Tivoli Enhanced Value-Based Pricing Model applies. The customer's environment is evaluated on a per-product basis.

Use the following two-step process to determine the total Passport Advantage points value:

  1. Analyze your environment to determine the number of charge units for a product. The quantity of each product's part numbers to be ordered is determine by that analysis.
  2. Order the Passport Advantage part numbers. A Passport Advantage point value, which is the same worldwide for a specific part number regardless of where the order is placed, is assigned to each IBM Tivoli product part number. The Passport Advantage point value for the applicable part number, multiplied by the quantity for that part number, will determine the Passport Advantage points for that IBM Tivoli product part number. The sum of these Passport Advantage points determines the Passport Advantage point value of the applicable IBM Tivoli product authorizations which then may be aggregated with the point value of other applicable Passport Advantage product acquisitions to determine the total Passport Advantage points value.

The discounted pricing available through Passport Advantage is expressed in the form of Suggested Volume Prices (SVPs), which vary depending on the SVP level. Each SVP level is assigned a minimum total Passport Advantage point value, which must be achieved, in order to qualify for that SVP level.

Media packs and documentation packs do not carry Passport Advantage points and are not eligible for SVP discounting.

For additional information on Passport Advantage, refer to the following

http://www.ibm.com/software/passportadvantage

The following Passport Advantage part number categories may be orderable:

  • License and Software Maintenance 12 Months - This is the product authorization with maintenance to the first anniversary date.
  • Annual Software Maintenance Renewal - This is the maintenance renewal for one anniversary that applies when a customer renews their existing coverage period prior to the anniversary date at which it expires.
  • Software Maintenance Reinstatement 12 months - This is for customers who have allowed their Software Maintenance to expire, and later wish to reinstate their Software Maintenance.
  • Media packs - These are the physical media, such as CD-ROMs, that deliver the product's code.
  • Documentation packs - These contain printed documentation such as the User's Guide and Release Notes.

Distributed pricing examples (processor Value Unit based)

The following examples are provided to illustrate your licensing requirements.

References to processor-based licensing do not represent the actual number of entitlements required. Entitlement requirements are Value Unit based, with the exception of IBM Tivoli Storage Manager. Processors referenced in these examples represent the designated measurement on which the required number of Value Unit entitlements will be calculated. The number of Value Units required per processor will depend on the processor type. For more information, refer to the Value Unit definition in IBM Tivoli Enhanced Value-Based Pricing terminology definitions. To determine the number of Value Unit entitlements required per processor, refer to the processor Value Unit conversion table on the Passport Advantage Web site

http://www.ibm.com/software/passportadvantage

References to all other non-processor-based metrics do represent the actual number of entitlements required, unless other designated measurements are referenced or unless otherwise specified.

The pricing example below should be used to determine required license entitlements for the following distributed products.

Note: Products also have program-specific licensing terms, which are described later in this document. Consult the program-specific licensing terms to determine total licensing requirements for the applicable products.

Pricing examples

Pricing example 1

A customer wishes to utilize Tivoli Service Automation Manager to integrate user requests for an IT offering with the rapid automated coordination of specific IT tasks necessary to satisfy fulfillment of the offering. The customer's environment consists of 101 servers, 75 end users, and 10 IT professionals who handle management of all tasks required to fulfill requested service offerings.

Of the 101 servers, 1 is the managing server, and the other 100 servers are those which are to be managed via Tivoli Service Automation Manager.

  • 1 2-way server (Managing server)
  • 5 uniprocessors (Managed by IBM Tivoli Service Automation Manager)
  • 20 2-way servers (Managed by IBM Tivoli Service Automation Manager)
  • 65 4-way servers (Managed by IBM Tivoli Service Automation Manager)
  • 10 8-way servers (Managed by IBM Tivoli Service Automation Manager)

The customer must obtain Processor Value Unit entitlements for Tivoli Service Automation Manager Base licenses associated with 385 processors as shown in the following table.

Processors    Function performed    Number of servers  Processors to
per server                                             be licensed
 
2-way         Managing Server               1                0
1-way         Managed Servers               5                5
2-way         Managed Servers              20               40
4-way         Managed Servers              65              260
8-way         Managed Servers              10               80
 
Total processors to be licensed                            385

The end users (sometimes called self-service requestors) are the people who request that an available IT service be delivered. There is no charge for the end users. Likewise, there is no separate charge associated with the IT professionals who utilize the components of the Tivoli Service Automation Manager to define, approve, deploy or track fulfillment of offering requests.

Pricing example 2

The same customer described in example 1 also wishes to manage the automated deployment and consistent configuration specific to the use of IBM WebSphere Application Server. Of the customer's 101 servers, a subset (the 20 2-way servers) are running WebSphere Application Server.

In addition to the Processor Value Unit entitlements described in example 1 (for Base licenses), the customer must obtain Processor Value Unit entitlements for Tivoli Service Automation Manager for WebSphere Application Server licenses associated with the 20 2-way servers as shown in the following table.

Processors    Function performed    Number of servers  Processors to
per server                                             be licensed
 
2-way         Managed Servers              20               40
 
Total processors to be licensed                             40

There are no charges for the end users or the IT professionals in this example.

Notes on Tivoli Service Manager Automation for WebSphere Application Server:

  • Entitlement for Tivoli Automation Service Manager Base licenses is a prerequisite to entitlement for the optional Tivoli Service Manager for WebSphere Application Server licenses.
  • Customer may purchase up to (but no more than) the number of entitlements for the Base license, and can only be used for the same machines with Base license entitlement.

 
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Ordering information
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This product is only available via Passport Advantage. It is not available as shrinkwrap.

These products may only be sold directly by IBM or by authorized IBM Business Partners for Software ValueNet®.

For more information about IBM Software ValueNet, visit

http://www-01.ibm.com/software/lotus/passportadvantage/IBM_SW_ValueNet.html

To locate IBM Business Partners for Software ValueNet in your geography for a specific Software ValueNet portfolio, contact your IBM representative.

Product group:  Tivoli IT Service Management
Product:  IBM Tivoli Service Automation Manager V7.2 (5724-W78)
 
Product category: Tivoli Service Automation Manager

Passport Advantage customer: Media pack entitlement details

Customers with active maintenance or subscription for the products listed are entitled to receive the corresponding media pack.

Entitled maintenance offerings
description
 
Tiv Service Automat Mgr Base 10 PVU
Tiv Svc Auto Mgr Base LxSysz 10 PVU
 
Tiv Service Auto Mgr for WAS 10 PVU
Tiv Svc Auto Mgr f WAS LSysz 10 PVU
 
Media packs
description                                           Part number
 
IBM Tivoli Service Automation Manager Base V7.2.0     BJ0TUML
Media Pack Multpltfrm Multilingual
 
IBM Tivoli Service Automation Mgr for WAS V7.2.0      BJ0TTML
Media Pack Multpltfrm Multilingual 

Current licensees

Current licensees of Tivoli Service Automation Manager can order the new media pack.

New licensees

Orders for new licenses will be accepted now.

Shipment will begin on the planned availability date.

Basic license

Ordering information for Passport Advantage

Passport Advantage allows you to have a common anniversary date for Software Maintenance renewals, which can simplify management and budgeting for eligible new versions and releases (and related technical support) for your covered products. The anniversary date, established at the start of your Passport Advantage Agreement, will remain unchanged while your Passport Advantage Agreement remains in effect. New software purchases will initially include twelve full months of Software Maintenance. Software Maintenance in the second year (the first year of renewal) can be prorated to be coterminous with your common anniversary date. Thereafter, all Software Maintenance will renew at the common anniversary date for twelve full months of maintenance.

Refer to the IBM International Passport Advantage Agreement and to the IBM Software Support Handbook for specific terms relating to, and a more complete description of, technical support provided through Software Maintenance.

The quantity to be specified for the Passport Advantage part numbers in the following table is per required number of Processor Value Units. To order for Passport Advantage, specify the desired part number and quantity.

The following license part numbers were previously announced.

IBM Tivoli Service Automation Manager Base
Description                                     Part number
 
IBM Tivoli Service Automation Manager Base      D06U0LL
10 PVU Lic + SW S&S 12 Mo
 
IBM Tivoli Service Automation Manager Base      E05ZKLL
10 PVU Annual SW S&S Rnwl
 
IBM Tivoli Service Automation Manager Base      D06U1LL
10 PVU SW S&S Reinstate 12 Mo
 
IBM Tiv Service Auto Mgr Base Lnx on Syst z     D06U7LL
10 PVU Lic + SW S&S 12 Mo
 
IBM Tiv Service Auto Mgr Base Lnx on Syst z     E05ZNLL
10 PVU Annual SW S&S Rnwl
 
IBM Tiv Service Auto Mgr Base Lnx on Syst z     D06U8LL
10 PVU SW S&S Reinstate 12 Mo

To order a media pack for Passport Advantage, specify the part number in the desired quantity from the following table:

IBM Tivoli Service Automation Manager Base
Description                                            Part number
 
IBM Tivoli Service Automation Manager Base V7.2.0      BJ0TUML
Media Pack Multpltfrm Multilingual

The following license part numbers were previously announced.

IBM Tivoli Service Automation Manager for
WebShpere Application Server
Description                                     Part number
 
IBM Tivoli Service Automation Mgr for WAS       D06U2LL
10 PVU Lic + SW S&S 12 Mo
 
IBM Tivoli Service Automation Mgr for WAS       E05ZLLL
10 PVU Annual SW S&S Rnwl
 
IBM Tivoli Service Automation Mgr for WAS       D06U3LL
10 PVU SW S&S Reinstate 12 Mo
 
IBM Tiv Service Auto Mgr fWAS Lnx on Syst z     D06U4LL
10 PVU Lic + SW S&S 12 Mo
 
IBM Tiv Service Auto Mgr fWAS Lnx on Syst z     E05ZMLL
10 PVU Annual SW S&S Rnwl
 
IBM Tiv Service Auto Mgr fWAS Lnx on Syst z     D06U5LL
10 PVU SW S&S Reinstate 12Mo

To order a media pack for Passport Advantage, specify the part number in the desired quantity from the following table:

IBM Tivoli Service Automation Manager for
WebSphere Application Server
Description                                            Part number
 
IBM Tivoli Service Automation Mgr for WAS V7.2.0       BJ0TTML
Media Pack Multpltfrm Multilingual

IBM Tivoli Service Automation Manager is also available, via Web download, from Passport Advantage.

Subscription and Support

Subscription and Support must be ordered to receive voice technical support via telephone during normal business hours, and future releases and versions, at no additional charge. The capacity of Subscription and Support (for example, Value Units or number of processors) must be the same as the capacity ordered for the product licenses.

To order, specify the Subscription and Support program product number and the appropriate license or charge option.

IBM is also providing Subscription and Support for these products, via a separately purchased offering, under the terms of the IBM International Agreement for Acquisition of Support Maintenance. This offering:

  • Includes and extends the support services provided in the base support to include technical support via telephone during normal business hours.
  • Entitles customers to future releases and versions, at no additional charge. Note that the customer is not entitled to new products.

When Subscription and Support is ordered, the charges will automatically renew annually unless cancelled by the customer.


 
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Terms and conditions
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The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with IBM are contained in the applicable contract documents such as the IBM International Program License Agreement, IBM International Passport Advantage Agreement, and the IBM Agreement for Acquisition of Software Maintenance.

This product is only available via Passport Advantage. It is not available as shrinkwrap.

Licensing

IBM International Program License Agreement including the License Information document and Proof of Entitlement (PoE) govern your use of the program. PoEs are required for all authorized use. Part number products only, offered outside of Passport Advantage, where applicable, are license only and do not include Software Maintenance.

These programs are licensed under the IBM Program License Agreement (IPLA) and the associated Agreement for Acquisition of Software Maintenance, which provide for support with ongoing access to releases and versions of the program. IBM includes one year of Software Subscription and Support (also referred to as Software Maintenance) with the initial license acquisition of each program acquired. The initial period of Software Subscription and Support (also referred to as Software Maintenance) can be extended by the purchase of a renewal option, if available. These programs have a one-time license charge for use of the program and an annual renewable charge for the enhanced support that includes telephone assistance (voice support for defects during normal business hours), as well as access to updates, releases, and versions of the program as long as support is in effect.

License Information form number

L-DSCT-7VACNQ

The program's License Information will be available for review on the IBM Software License Agreement Web site

http://www.ibm.com/software/sla/sladb.nsf
Limited warranty applies

Yes

Limited warranty

IBM warrants that when the program is used in the specified operating environment, it will conform to its specifications. The warranty applies only to the unmodified portion of the program. IBM does not warrant uninterrupted or error-free operation of the program or that IBM will correct all program defects. You are responsible for the results obtained from the use of the program.

IBM provides you with access to IBM databases containing information on known program defects, defect corrections, restrictions, and bypasses at no additional charge. For further information, consult the IBM Software Support Handbook found at

http://www.ibm.com/support/handbook

IBM will maintain this information for at least one year after the original licensee acquires the program (warranty period).

Program technical support

Technical support of a program product will be available for a minimum of five years from the general availability date, as long as your Software Subscription and Support (also referred to as Software Maintenance) is in effect. This technical support allows you to obtain assistance (via telephone or electronic means) from IBM for product-specific, task-oriented questions regarding the installation and operation of the program product. Software Subscription and Support (Software Maintenance) also provides you with access to updates, releases, and versions of the program. You will be notified, via announcement letter, of discontinuance of support with 12 months' notice. If you require additional technical support from IBM, including an extension of support beyond the discontinuance date, contact your IBM representative or IBM Business Partner. This extension may be available for a fee.

Money-back guarantee

If for any reason you are dissatisfied with the program and you are the original licensee, you may obtain a refund of the amount you paid for it, if within 30 days of your invoice date you return the program and its PoE to the party from whom you obtained it. If you downloaded the program, you may contact the party from whom you acquired it for instructions on how to obtain the refund.

For clarification, note that (1) for programs acquired under the IBM International Passport Advantage offering, this term applies only to your first acquisition of the program and (2) for programs acquired under any of IBM's On/Off Capacity on Demand (On/Off CoD) software offerings, this term does not apply since these offerings apply to programs already acquired and in use by you.

Authorization for use on home/portable computer

You may not copy and use this program on another computer without paying additional license fees.

Other terms
Volume orders (IVO)

No

IBM International Passport Advantage Agreement
Passport Advantage applies

Yes, and through the Passport Advantage Web site at

http://www.ibm.com/software/passportadvantage
Usage restriction

Yes. Usage is limited to the quantity of Value Units licensed.

For additional information, refer to the License Information document that is available on the IBM Software License Agreement Web site

http://www.ibm.com/software/sla/sladb.nsf
Software Subscription and Support (Software Maintenance) applies

Yes. Software Subscription and Support (also referred to as Software Maintenance) is included with licenses purchased through Passport Advantage and Passport Advantage Express. Product upgrades and Technical Support are provided by the Software Subscription and Support (Software Maintenance) offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software and Technical Support provides voice and electronic access to IBM support organizations, worldwide.

IBM includes one year of Software Subscription and Support (Software Maintenance) with each program license acquired. The initial period of Software Subscription and Support (Software Maintenance) can be extended by the purchase of a renewal option, if available.

While your Software Subscription and Support (Software Maintenance) is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions, and code-related questions. IBM provides assistance via telephone and, if available, electronic access, only to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, 7 days a week. For additional details, consult your IBM Software Support Handbook at

http://www.ibm.com/support/handbook

Software Subscription and Support (Software Maintenance) does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under the applicable agreements.

For additional information about the International Passport Advantage Agreement and the IBM International Passport Advantage Express Agreement, visit the Passport Advantage Web site at

http://www.ibm.com/software/passportadvantage
IBM Operational Support Services - SoftwareXcel

No

System i Software Maintenance applies

No

Variable charges apply

No

Educational allowance available

Not applicable.


 
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IBM Electronic Services
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IBM has transformed its delivery of hardware and software support services to help you achieve higher system availability. Electronic Services is a Web-enabled solution that offers an exclusive, no-additional-charge enhancement to the service and support available for IBM servers. These services are designed to provide the opportunity for greater system availability with faster problem resolution and preemptive monitoring. Electronic Services comprises two separate, but complementary, elements: Electronic Services news page and Electronic Services Agent.

The Electronic Services news page is a single Internet entry point that replaces the multiple entry points traditionally used to access IBM Internet services and support. The news page enables you to gain easier access to IBM resources for assistance in resolving technical problems.

The Electronic Service Agent™ is no-additional-charge software that resides on your server. It monitors events and transmits system inventory information to IBM on a periodic, client-defined timetable. The Electronic Service Agent automatically reports hardware problems to IBM. Early knowledge about potential problems enables IBM to deliver proactive service that may result in higher system availability and performance. In addition, information collected through the Service Agent is made available to IBM service support representatives when they help answer your questions or diagnose problems. Installation and use of IBM Electronic Service Agent for problem reporting enables IBM to provide better support and service for your IBM server.

To learn how Electronic Services can work for you, visit

http://www.ibm.com/support/electronic

 
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Prices
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Business Partner information

If you are an IBM Business Partner -- Distributor for Workstation Software acquiring products from IBM, you may link to Passport Advantage Online for resellers where you can obtain Business Partner pricing information. An IBM ID and password are required.

https://www.ibm.com/software/howtobuy/passportadvantage/paoreseller

Passport Advantage

For Passport Advantage information and charges, contact your IBM representative or authorized IBM Business Partner for Software ValueNet. Additional information is also available at

http://www.ibm.com/software/passportadvantage

 
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Order now
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To order, contact your local IBM representative or your IBM Business Partner.

To identify your local IBM Business Partner or IBM representative, call 800-IBM-4YOU (426-4968). For more information, contact the Americas Call Centers.

Phone:     800-IBM-CALL (426-2255)
Fax:       800-2IBM-FAX (242-6329)
 
For IBM representative: callserv@ca.ibm.com
 
For IBM Business Partner: pwswna@us.ibm.com
 
Mail:      IBM Teleweb Customer Support
           ibm.com® Sales Execution Center, Americas North
           3500 Steeles Ave. East, Tower 3/4
           Markham, Ontario
           Canada  L3R 2Z1
 
Reference: YE001

The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.

Note: Shipments will begin after the planned availability date.

IBM Software ValueNet

These products are available under IBM Software ValueNet, either directly from IBM or through authorized Business Partners who invest in skills and high value solutions. IBM customers may benefit from the industry-specific or horizontal solutions, skills and expertise provided by these Business partners.

Additions to Software ValueNet will be communicated through standard product announcements. For a current list of IBM software available under Software ValueNet, visit

http://www-01.ibm.com/software/lotus/passportadvantage/IBM_SW_ValueNet.html

Questions regarding IBM Software ValueNet may be sent to AskSoftwareValueNet@us.ibm.com

Trademarks

Electronic Service Agent is a trademark of IBM Corporation in the United States, other countries, or both.

IBM, Tivoli, WebSphere, System x, System p, System z, Passport Advantage, AIX, ValueNet and ibm.com are registered trademarks of IBM Corporation in the United States, other countries, or both.

Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both.

Windows and Microsoft are registered trademarks of Microsoft Corporation in the United States, other countries, or both.

Intel is a registered trademark of Intel Corporation or its subsidiaries in the United States and other countries.

UNIX is a registered trademark of The Open Group in the United States and other countries.

Other company, product, and service names may be trademarks or service marks of others.

Terms of use

IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Additional terms of use are located at:

http://www.ibm.com/legal/us/en/

For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page

http://www.ibm.com/planetwide/us/

 

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