IBM Cognos TM1 9.5 software available via Passport Advantage

IBM United States Software Announcement 209-381
December 1, 2009

 
 ENUS209-381.PDF (108KB)

Table of contents   Document options  
Overview Overview Technical information Technical information
Key prerequisites Key prerequisites Ordering information Ordering information
Planned availability date Planned availability date Terms and conditions Terms and conditions
Program number Program number Prices Prices
Publications Publications Order now Order now
 
Printable version Printable version

 
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Overview
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IBM® Cognos TM1 delivers fast, easy-to-use planning and analytic solutions for performance management. The product provides a real-time approach to consolidating, viewing, and editing enormous volumes of multidimensional data. Using a patented, 64-bit, in-memory OLAP server, IBM Cognos TM1 has a proven track record supporting financial performance management. IBM Cognos TM1 9.5 extends these rich capabilities by helping customers drive "New Intelligence" into their businesses, using highly scalable, interactive, and sophisticated planning and analytic solutions.

New in IBM Cognos TM1 9.5:

Personal hierarchies for personal, organizational, and dimensional views
Unlimited personal "what if" scenarios that allow individuals, teams, divisions, and whole companies to respond to fast-changing conditions
Contribution and workflow to structure and automate participation in performance management (PM) process as the best decisions are those where relevant data is collected from systems and people alike

New licensing structure

With this announcement, IBM Cognos TM1 will have a new structure for licensing and packaging, designed for clarity and simplicity, while offering the flexibility to configure your systems to best support your business objectives.

For complete licensing and packaging details, visit

http://www.ibm.com/software/data/cognos/products/tm1/

If you purchased Software Subscription and Support for heritage Cognos applications, you can renew your entitlements based upon the announced programs. Although the programs are now offered under a new, streamlined licensing and packaging model, the function of the applications has not changed from that of previously available offerings.

For information about these programs, visit the IBM Passport Advantage® Web site

http://www.ibm.com/software/passportadvantage

For ordering, contact your IBM representative, an IBM Business Partner, or IBM Americas Call Centers at 800-IBM-CALL (Reference: YE001).


 
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Key prerequisites
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Refer to the Technical information section for details.


 
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Planned availability date
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December 1, 2009, electronic software delivery

December 8, 2009, media and documentation


 
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Availability of national languages
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Availability of media in national languages as indicated below

Product description            Language        GA date
 
COG TM1 Con for SAP BW V9.5.0  English         December 8, 2009
IBM Cognos TM1 V9.5.0          Multilingual    December 8, 2009
                                (French,
                                Chinese -
                                Simplified,
                                Spanish,
                                German,
                                Japanese,
                                English,
                                Italian)

 
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Program number
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Program
number     VRM          Program name
 
5724-W49   9.5.0        IBM Cognos TM1

 
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Offering Information
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Product information is available via the Offering Information Web site

http://www.ibm.com/common/ssi

Also, visit the Passport Advantage Web site

http://www.ibm.com/software/passportadvantage

 
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Publications
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No publications are shipped with this product.

The IBM Publications Center

http://www.ibm.com/shop/publications/order

The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided. Payment options for orders are via credit card (in the U.S.) or customer number for 20 countries. A large number of publications are available online in various file formats, and they can all be downloaded by all countries.


 
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Technical information
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Specified operating environment

Hardware requirements

For complete details concerning the minimum hardware requirements to install and run IBM Cognos software, refer to the Installation and Configuration Guide for each product. The Installation and Configuration Guides can be found at

http://publib.boulder.ibm.com/infocenter/ctm1/v9r5m0/index.jsp
Software requirements

For complete details concerning the minimum software requirements to install and run IBM Cognos software, refer to the Installation and Configuration Guide for each product. The Installation and Configuration Guides can be found at

http://publib.boulder.ibm.com/infocenter/ctm1/v9r5m0/index.jsp

Software environment statement

IBM Cognos product strategy includes leveraging industry-standard platforms such as operating systems, databases, and application servers. In order to provide the best service possible, IBM certifies each of our products to run on specific versions of these platforms. For complete details concerning supported software environments for IBM Cognos software, visit

http://www-01.ibm.com/support/docview.wss?rs=3446&uid=swg27014444

The program's specifications and specified operating environment information may be found in documentation accompanying the program, if available, such as a Release Notes file, or other information published by IBM, such as an announcement letter. Documentation and other program content may be supplied only in the English language.

Limitations

For additional information, refer to the Usage restriction section of this announcement, or to the License Information document that is available on the IBM Software License Agreement Web site

http://www.ibm.com/software/sla/sladb.nsf

Planning information

Installability

Software Subscription and Support (also referred to as Software Maintenance) is included with licenses purchased through Passport Advantage and Passport Advantage Express. Product upgrades and technical support are provided by the Software Subscription and Support offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software, and technical support provides voice and electronic access to IBM support organizations, worldwide.

IBM includes one year of Software Subscription and Support with each program license acquired. The initial period of Software Subscription and Support can be extended by the purchase of a renewal option, if available.

Security, auditability, and control

Security and auditability features of the IBM Cognos TM1 are: The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.


 
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Software Services
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IBM Software Services has the breadth, depth, and reach to manage your services needs. You can leverage the deep technical skills of our lab-based, software services team and the business consulting, project management, and infrastructure expertise of our IBM Global Services team. Also, we extend our IBM Software Services reach through IBM Business Partners to provide an extensive portfolio of capabilities. Together, we provide the global reach, intellectual capital, industry insight, and technology leadership to support a wide range of critical business needs.

To learn more about IBM Software Services or to contact a Software Services sales specialist, visit

http://www.ibm.com/software/sw-services/

 
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Ordering information
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This product is only available via Passport Advantage. It is not available as shrinkwrap.

Product information

                                                    Product
Licensed function title             Product group   category
 
IBM Cognos Analytic Server          TM1             TM1 Entpr
                                                     Planning
IBM Cognos Enterprise Planning TM1  TM1             TM1 Entpr
 Contributor                                         Planning
IBM Cognos Enterprise Planning TM1  TM1             TM1 Entpr
 Contributor Limited Use                             Planning
IBM Cognos Enterprise Planning TM1  TM1             TM1 Entpr
 Contributor for Non-Prod                            Planning
 Environment
IBM Cognos Enterprise Planning TM1  TM1             TM1 Entpr
 Explorer                                            Planning
IBM Cognos Enterprise Planning TM1  TM1             TM1 Entpr
 Modeler                                             Planning
IBM Cognos TM1 Connector for SAP    TM1             TM1
 BW
IBM Cognos TM1 Mid Market Starter   TM1             TM1 MidMarket
 Edition Authorized
IBM Cognos TM1 Mid Market Starter   TM1             TM1 MidMarket
 Edition Limited Use
IBM Cognos TM1 Mid Market Starter   TM1             TM1 MidMarket
 Edition for Non-Production
 Environment
IBM Cognos TM1 MidMarket Starter    TM1             TM1 Entpr
 Edition                                             Planning
IBM Cognos TM1 MidMarket Starter    TM1             TM1 Entpr
 Edition Administrator                               Planning
                                      PID        Charge unit
Program name                          number     description
 
IBM Cognos Analytic Server            5724-W49   Per Processor
                                                  Value Unit (PVU)
IBM Cognos Enterprise Planning TM1    5724-W49   Per Authorized
 Contributor                                      User
IBM Cognos Enterprise Planning TM1    5724-W49   Per Processor
 Contributor Limited Use                          Value Unit (PVU)
IBM Cognos Enterprise Planning TM1    5724-W49   Per Processor
 Contributor for Non-Prod Environment             Value Unit (PVU)
IBM Cognos Enterprise Planning TM1    5724-W49   PA Per
 Explorer                                         Authorized User
IBM Cognos Enterprise Planning TM1    5724-W49   Per Authorized
 Modeler                                          User
IBM Cognos TM1 Connector for SAP BW   5724-W49   PA Per Install
IBM Cognos TM1 Mid Market Starter     5724-W49   PA per 10
 Edition Authorized                               Authorized Users
IBM Cognos TM1 Mid Market Starter     5724-W49   Per Processor
 Edition Limited Use                              Value Unit (PVU)
IBM Cognos TM1 Mid Market Starter     5724-W49   Per Processor
 Edition for Non-Production                       Value Unit (PVU)
 Environment
IBM Cognos TM1 MidMarket Starter      5724-W49   Per Authorized
 Edition                                          User
IBM Cognos TM1 MidMarket Starter      5724-W49   Per Authorized
 Edition Administrator                            User

Charge metrics definitions

Processor Value Unit (PVU)

Processor Value Unit (PVU) is a unit of measure by which this software product can be licensed. PVU entitlements are based on processor technology (defined within the PVU table1 by processor vendor, brand, type, and model number). IBM continues to define a processor, for purposes of PVU-based licensing, to be each processor core on a chip. Each software product has a unique price per PVU. To determine the total cost of deploying an individual software product in a specific hardware environment, you must take the following steps:

  1. For each processor core in the hardware environment on which the software product is to be licensed, determine the PVU requirement based on its processor technology per the PVU table1.
  2. Add the PVU requirements for all processor cores in the hardware environment.
  3. Multiply the software product's price per PVU by the total number of PVUs required as determined in step 2 above.

PVU entitlements are specific to a software product and may not be exchanged, interchanged, or aggregated with PVU entitlements of another software product.

Unless you have deployed eligible sub-capacity products according to the sub-capacity1 terms, you must obtain PVU Proof of Entitlements (PoEs) for the maximum number of activated2 physical processor cores in the hardware environment made available to or managed by the software product. This is also referred to as full capacity licensing.

1
For information regarding PVU and sub-capacity licensing, including the latest PVU table, visit
http://www.ibm.com/software/lotus/passportadvantage/pvu_licensing_for_customers.html
2
Activated processor cores are physical processor cores that are available for use in a server. They include processor cores:
  • That are activated (available for use) when the server is shipped by the manufacturer
  • That are activated subsequently through activation codes purchased from the server manufacturer by the customer
  • Whose capacity can be limited by the customer through Virtualization technologies, operating system commands, and BIOS settings

Authorized User

Authorized User is the unit of measure by which this program is licensed. An Authorized User is an individual (named or unnamed) within or outside of your enterprise. The program may be installed on one or more computers or servers and accessed by the number of users authorized by the Proof of Entitlement (PoE). You must have an entitlement for each Authorized User accessing the program or any program component in any manner directly or indirectly (for example, via a multiplexing program, device, or application server) through any means.

Passport Advantage program licenses

IBM Cognos TM1

                                                         Part
Part description                                         number
 
IBM Cognos Enterprise Planning TM1 Contributor for
 Non-Prod Environment
IBM Cognos 8 EP TM1 Contr NP Processor Value Unit (PVU)  E064KLL
 Annual SW S&S Rnwl
IBM Cognos 8 EP TM1 Contr NP Processor Value Unit (PVU)  D076ELL
 Lic + SW S&S 12 Mo
IBM Cognos 8 EP TM1 Contr NP Processor Value Unit (PVU)  D076FLL
 SW S&S Reinst 12 Mo

IBM Cognos TM1

                                                         Part
Part description                                         number
 
IBM Cognos Enterprise Planning TM1 Contributor Limited
 Use
IBM Cognos 8 EP TM1 Contr LU Processor Value Unit (PVU)  E064LLL
 Annual SW S&S Rnwl
IBM Cognos 8 EP TM1 Contr LU Processor Value Unit (PVU)  D076GLL
 Lic + SW S&S 12 Mo
IBM Cognos 8 EP TM1 Contr LU Processor Value Unit (PVU)  D076HLL
 SW S&S Reinst 12 Mo

IBM Cognos TM1

                                                         Part
Part description                                         number
 
IBM Cognos TM1 MidMarket Starter Edition Administrator
IBM Cognos TM1 Mid Mkt Start Ed ADM Per Authorized User  E064HLL
 Annual SW S&S Rnwl
IBM Cognos TM1 Mid Mkt Start Ed ADM Per Authorized User  D0764LL
 Lic + SW S&S 12 Mo
IBM Cognos TM1 Mid Mkt Start Ed ADM Per Authorized User  D0765LL
 SW S&S Reinst 12Mo

IBM Cognos TM1

                                                         Part
Part description                                         number
 
IBM Cognos TM1 MidMarket Starter Edition
IBM Cognos TM1 Mid Mkt Starter Ed Per Authorized User    E064JLL
 Annual SW S&S Rnwl
IBM Cognos TM1 Mid Mkt Starter Ed Per Authorized User    D076CLL
 Lic + SW S&S 12 Mo
IBM Cognos TM1 Mid Mkt Starter Ed Per Authorized User    D076DLL
 SW S&S Reinstate 12Mo

IBM Cognos TM1

                                                         Part
Part description                                         number
 
IBM Cognos Enterprise Planning TM1 Modeler
IBM Cognos 8 EP TM1 Modeler Per Authorized User Annual   E064GLL
 SW S&S Rnwl
IBM Cognos 8 EP TM1 Modeler Per Authorized User Lic +    D0762LL
 SW S&S 12 Mo
IBM Cognos 8 EP TM1 Modeler Per Authorized User SW S&S   D0763LL
 Reinstate 12 Mo

IBM Cognos TM1

                                                         Part
Part description                                         number
 
IBM Cognos Enterprise Planning TM1 Contributor
IBM Cognos 8 EP TM1 Contr Per Authorized User Annual SW  E064ILL
 S&S Rnwl
IBM Cognos 8 EP TM1 Contr Per Authorized User Lic + SW   D076ALL
 S&S 12 Mo
IBM Cognos 8 EP TM1 Contr Per Authorized User SW S&S     D076BLL
 Reinstate 12 Mo

IBM Cognos TM1

                                                         Part
Part description                                         number
 
IBM Cognos TM1 Mid Market Starter Edition Limited Use
IBM Cognos TM1 MidMarket Starter Edition Ltd Use PVU     D075ULL
 Lic + SW S&S 12 Mo
IBM Cognos TM1 MidMarket Starter Edition Ltd Use PVU SW  D075VLL
 S&S Reinstate 12 Mo
IIBM Cognos TM1 MidMarket Starter Edition Ltd Use PVU    E064ELL
 Annual SW S&S Rnwl

IBM Cognos TM1

                                                         Part
Part description                                         number
 
IBM Cognos TM1 Mid Market Starter Edition for
 Non-Production Environment
IBM Cognos TM1 MidMarket Starter Edition Non-Prod PVU    E064FLL
 Annual SW S&S Rnwl
IBM Cognos TM1 MidMarket Starter Edition Non-Prod PVU    D075WLL
 Lic + SW S&S 12 Mo
IBM Cognos TM1 MidMarket Starter Edition Non-Prod PVU    D075XLL
 SW S&S Reinstate 12Mo

IBM Cognos TM1

                                                         Part
Part description                                         number
 
IBM Cognos TM1 Mid Market Starter Edition Authorized
IBM Cognos TM1 MidMarket Starter Edition 10 Auth Users   E06V9LL
 Annual SW S&S Rnwl
IBM Cognos TM1 MidMarket Starter Edition 10 Auth Users   D0904LL
 Lic + SW S&S 12 Mo
IBM Cognos TM1 MidMarket Starter Edition 10 Auth Users   D0905LL
 SW S&S Reinstate 12M

IBM Cognos TM1

                                                         Part
Part description                                         number
 
IBM Cognos Enterprise Planning TM1 Explorer
IBM Cognos TM1 EP TM1 Explr PA Per Authorized User       E08BBLL
 Annual SW S&S Rnwl
IBM Cognos TM1 EP TM1 Explr PA Per Authorized User Lic   D0C10LL
 + SW S&S 12 Mo
IBM Cognos TM1 EP TM1 Explr PA Per Authorized User SW    D0C11LL
 S&S Reinstate 12 Mo

IBM Cognos TM1

                                                         Part
Part description                                         number
 
IBM Cognos Analytic Server
IBM Cognos Analytic Server Per Processor Value Unit      E08BCLL
 (PVU) Annual SW S&S Rn
IBM Cognos Analytic Server Per Processor Value Unit      D0C12LL
 (PVU) Lic + SW S&S 12
IBM Cognos Analytic Server Per Processor Value Unit      D0C13LL
 (PVU) SW S&S Reinstate

IBM Cognos TM1

                                                         Part
Part description                                         number
 
IBM Cognos TM1 Connector for SAP BW
IBM Cognos TM1 Cnctr SAP BW PA Per Install Annual SW     E064CLL
 S&S Rnwl
IBM Cognos TM1 Cnctr SAP BW PA Per Install Lic + SW S&S  D075QLL
 12 Mo
IBM Cognos TM1 Cnctr SAP BW PA Per Install SW S&S        D075RLL
 Reinstate 12 Mo

Passport Advantage Trade-up licenses

IBM Cognos TM1

                                                        Part
Precursor product           Trade-up product            number
 
IBM Cognos Analytic Server
Tier 1 Products             IBM Cognos Analytic Server  D0CBXLL
                             PVU from Tier 1 Trdup Lic
                             + SW S&S 12 Mo

IBM Cognos TM1

                                                        Part
Precursor product           Trade-up product            number
 
IBM Cognos Enterprise
 Planning TM1 Contributor
 for Non-Prod Environment
Tier 1                      IBM Cognos8 EntPlan TM1     D0A08LL
                             Contr NonProd PVU TUFr
                             Tier 1 TrdUp Lic+SW S&S
                             12Mo

IBM Cognos TM1

                                                        Part
Precursor product           Trade-up product            number
 
IBM Cognos Enterprise
 Planning TM1 Contributor
IBM Cognos TM1 Read/Write   IBM Cognos 8 EP TM1         D0769LL
 Server + User               Contributor Authorized
                             User(s) Lic + SW S&S 12 Mo
IBM Cognos TM1 Mid Market   IBM Cognos 8 EP TM1         D0768LL
 Edition                     Contributor Authorized
                             User(s) Lic + SW S&S 12 Mo
IBM Cognos TM1 Read/Write   IBM Cognos 8 EP TM1         D0766LL
 Server + Client User        Contributor Authorized
                             User(s) Lic + SW S&S 12 Mo

IBM Cognos TM1

                                                        Part
Precursor product           Trade-up product            number
 
IBM Cognos Enterprise
 Planning TM1 Modeler
IBM Cognos TM1 IT           IBM Cognos 8 EP TM1         D0760LL
 Administrator Legacy        Modeler Authorized User(s)
                             Lic + SW S&S 12 Mo
IBM Cognos 8 Enterprise     IBM Cognos 8 EP TM1         D0761LL
 Planning Mid Market         Modeler Authorized User(s)
 Edition                     Lic + SW S&S 12 Mo
IBM Cognos TM1              IBM Cognos 8 EP TM1         D075YLL
 Administrator Leg           Modeler Per Authorized
                             User Lic + SW S&S 12 Mo
IBM Cognos TM1              IBM Cognos 8 EP TM1         D075ZLL
 Perspectives Leg            Modeler per Authorized
                             User Lic + SW S&S 12 Mo

Passport Advantage supply

                                                         Part
Program name/description                                 number
 
COG TM1 Con for SAP BW V9.5.0
IBM Cognos TM1 Connector for SAP 9.5.0 English Media     B502AEN
 Pack
IBM Cognos TM1 V9.5.0
IIBM Cognos TM1 9.5.0 Multiplatform Multilingual Media   B502BML
 Pack

Passport Advantage customer: Media pack entitlement details

Customers with active maintenance or subscription for the products listed are entitled to receive the corresponding media pack.

IBM Cognos TM1 V9.5.0

Entitled maintenance                                    Part
offerings description       Media packs description     number
 
C8 EP TM1 Contributor Auth  IIBM Cognos TM1 9.5.0       B502BML
 User                        Multiplatform Multilingual
                             Media Pack
C8 EP TM1 Contributor Ltd   IIBM Cognos TM1 9.5.0       B502BML
 Use PVU                     Multiplatform Multilingual
                             Media Pack
C8 EP TM1 Contributor       IIBM Cognos TM1 9.5.0       B502BML
 Non-Prod PVU                Multiplatform Multilingual
                             Media Pack
C8 EP TM1 Modeler           IIBM Cognos TM1 9.5.0       B502BML
 Authorized User             Multiplatform Multilingual
                             Media Pack
Cognos TM1 MidMkt Start Ed  IIBM Cognos TM1 9.5.0       B502BML
 AuthUsr                     Multiplatform Multilingual
                             Media Pack
IBM Cognos Analytic Server  IIBM Cognos TM1 9.5.0       B502BML
 Processor Value Unit        Multiplatform Multilingual
                             Media Pack
IBM Cognos Enterprise       IIBM Cognos TM1 9.5.0       B502BML
 Planning TM1 Explorer       Multiplatform Multilingual
 Authorized User             Media Pack
IBM Cognos TM1 Mid Market   IIBM Cognos TM1 9.5.0       B502BML
 Edition Limited Use         Multiplatform Multilingual
 Processor Value Unit        Media Pack
IBM Cognos TM1 Mid Market   IIBM Cognos TM1 9.5.0       B502BML
 Edition for Non-Production  Multiplatform Multilingual
 Environment Processor       Media Pack
 Value Unit
IBM Cognos TM1 Mid Market   IIBM Cognos TM1 9.5.0       B502BML
 Edition per 10 Authorized   Multiplatform Multilingual
 Users                       Media Pack
TM1 MidMarket Starter Ed    IIBM Cognos TM1 9.5.0       B502BML
 Admin Auth Usr              Multiplatform Multilingual
                             Media Pack

Cognos TM1 Connector for SAP BW V9.5.0

Entitled maintenance                                    Part
offerings description       Media packs description     number
 
TM1 Connector for SAP BW    IBM Cognos TM1 Connector    B502AEN
Install                     for SAP 9.5.0 English
                            Media Pack

 
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Terms and conditions
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The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with IBM are contained in the applicable contract documents such as the IBM International Program License Agreement, IBM International Passport Advantage Agreement, and the IBM Agreement for Acquisition of Software Maintenance.

Licensing

IBM International Program License Agreement including the License Information document and Proof of Entitlement (PoE) govern your use of the program. PoEs are required for all authorized use.

Part number products only, offered outside of Passport Advantage, where applicable, are license only and do not include Software Maintenance.

This software license includes Software Subscription and Support (also referred to as Software Maintenance).

License Information form number
                           Program 
Program name               number     Form number
                            
IBM Cognos TM1             5724-W49   L-AMIR-7TCLCM

The program's License Information will be available for review on the IBM Software License Agreement Web site

http://www.ibm.com/software/sla/sladb.nsf
Limited warranty applies

Yes

Warranty

IBM warrants that when the program is used in the specified operating environment, it will conform to its specifications. The warranty applies only to the unmodified portion of the program. IBM does not warrant uninterrupted or error-free operation of the program or that IBM will correct all program defects. You are responsible for the results obtained from the use of the program.

IBM provides you with access to IBM databases containing information on known program defects, defect corrections, restrictions, and bypasses at no additional charge. Consult the IBM Software Support Handbook for further information at

http://www.ibm.com/support/handbook

IBM will maintain this information for at least one year after the original licensee acquires the program (warranty period).

Program technical support

Technical support of a program product will be available for a minimum of five years from the general availability date, as long as your Software Maintenance is in effect. This technical support allows you to obtain assistance (via telephone or electronic means) from IBM for product-specific, task-oriented questions regarding the installation and operation of the program product. Software Maintenance also provides you with access to updates, releases, and versions of the program. You will be notified, via announcement letter, of discontinuance of support with 12 months' notice. If you require additional technical support from IBM, including an extension of support beyond the discontinuance date, contact your IBM representative or IBM Business Partner. This extension may be available for a fee.

Money-back guarantee

If for any reason you are dissatisfied with the program and you are the original licensee, you may obtain a refund of the amount you paid for it, if within 30 days of your invoice date you return the program and its PoE to the party from whom you obtained it. If you downloaded the program, you may contact the party from whom you acquired it for instructions on how to obtain the refund.

  • For programs acquired under the IBM International Passport Advantage Agreement, this term applies only to your first acquisition of the program.
Authorization for use on home/portable computer

The program may be stored on the primary machine and another machine, provided that the program is not in active use on both machines at the same time. You may not copy and use this program on another computer without paying additional license fees.

Product name
 
IBM Cognos TM1               No
Volume orders (IVO)

No

Passport Advantage applies

Yes, and through the Passport Advantage Web site at

http://www.ibm.com/software/passportadvantage

This product is only available via Passport Advantage. It is not available as shrinkwrap.

Usage restriction

Yes. For additional information, refer to the License Information document that is available on the IBM Software License Agreement Web site

http://www.ibm.com/software/sla/sladb.nsf
Software Subscription and Support

Yes. Software Subscription and Support (also referred to as Software Maintenance) is included with licenses purchased through Passport Advantage and Passport Advantage Express. Product upgrades and technical support are provided by the Software Subscription and Support offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software, and Technical Support provides voice and electronic access to IBM support organizations, worldwide.

IBM includes one year of Software Subscription and Support with each program license acquired. The initial period of Software Subscription and Support can be extended by the purchase of a renewal option, if available.

While your Software Subscription and Support is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions, and code-related questions. IBM provides assistance via telephone and, if available, electronic access, to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, 7 days a week. For additional details, consult your IBM Software Support Handbook at

http://www.ibm.com/support/handbook

Software Subscription and Support does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under the applicable agreements.

For additional information about the International Passport Advantage Agreement and the IBM International Passport Advantage Express Agreement, visit the Passport Advantage Web site at

http://www.ibm.com/software/passportadvantage
System i Software Maintenance applies

No

Educational allowance available

Not applicable.


 
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IBM Electronic Services
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IBM has transformed its delivery of hardware and software support services to help you achieve higher system availability. Electronic Services is a Web-enabled solution that offers an exclusive, no-additional-charge enhancement to the service and support available for IBM servers. These services are designed to provide the opportunity for greater system availability with faster problem resolution and preemptive monitoring. Electronic Services comprises two separate, but complementary, elements: Electronic Services news page and Electronic Services Agent.

The Electronic Services news page is a single Internet entry point that replaces the multiple entry points traditionally used to access IBM Internet services and support. The news page enables you to gain easier access to IBM resources for assistance in resolving technical problems.

The Electronic Service Agent™ is no-additional-charge software that resides on your server. It monitors events and transmits system inventory information to IBM on a periodic, client-defined timetable. The Electronic Service Agent automatically reports hardware problems to IBM. Early knowledge about potential problems enables IBM to deliver proactive service that may result in higher system availability and performance. In addition, information collected through the Service Agent is made available to IBM service support representatives when they help answer your questions or diagnose problems. Installation and use of IBM Electronic Service Agent for problem reporting enables IBM to provide better support and service for your IBM server.


 
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Prices
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Passport Advantage

For Passport Advantage information and charges, contact your IBM representative or authorized IBM Business Partner for Software ValueNet®. Additional information is also available at

http://www.ibm.com/software/passportadvantage

Business Partner information

If you are an IBM Business Partner -- Distributor for Workstation Software acquiring products from IBM, you may link to Passport Advantage Online for resellers where you can obtain Business Partner pricing information. An IBM ID and password are required.

https://www.ibm.com/software/howtobuy/passportadvantage/paoreseller

 
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Order now
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To order, contact the Americas Call Centers or your local IBM representative, or your IBM Business Partner.

To identify your local IBM representative or IBM Business Partner, call 800-IBM-4YOU (426-4968).

Phone:      800-IBM-CALL (426-2255)
Fax:        800-2IBM-FAX (242-6329)
For IBM representative: callserv@ca.ibm.com
 
For IBM Business Partner: pwswna@us.ibm.com
Mail:       IBM Teleweb Customer Support
            ibm.com® Sales Execution Center, Americas North
            3500 Steeles Ave. East, Tower 3/4
            Markham, Ontario
            Canada
            L3R 2Z1

Reference: YE001

The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.


Note: Shipments will begin after the planned availability date.

IBM Software ValueNet

These products are available under IBM Software ValueNet, either directly from IBM or through authorized Business Partners who invest in skills and high-value solutions. IBM customers may benefit from the industry-specific or horizontal solutions, skills and expertise provided by these Business Partners.

Additions to Software ValueNet will be communicated through standard product announcements. For a current list of IBM software available under Software ValueNet, visit

http://www-01.ibm.com/software/lotus/passportadvantage/IBM_SW_ValueNet.html

Questions regarding IBM Software ValueNet may be sent to AskSoftwareValueNet@us.ibm.com

Trademarks

Electronic Service Agent is a trademark of IBM Corporation in the United States, other countries, or both.

IBM, Passport Advantage, ValueNet and ibm.com are registered trademarks of IBM Corporation in the United States, other countries, or both.

Other company, product, and service names may be trademarks or service marks of others.

Terms of use

IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Additional terms of use are located at

http://www.ibm.com/legal/us/en/

For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page

http://www.ibm.com/planetwide/us/

 

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