IBM Systems Director
Active Energy Manager for Power Systems, V4.2 helps you monitor
and manage the power and thermal usage of your IT environment
IBM United States
Software Announcement 209-303
October 20, 2009
 ENUS209-303.PDF (116KB)
|
IBM
Systems Director Active Energy Manager™ (AEM) V4.2 software, an IBM® Systems Director
plug-in, is available on Linux® on POWER®, Linux on System x®, Linux on System z®, AIX®, and Windows® operating systems to help you
monitor and manage the power and thermal usage of your IT environment. AEM
is a unique energy management software tool that can provide a single view
of the actual power usage across systems in your infrastructure as opposed
to the benchmarked power consumption.
The main new features in this release are:
- Energy management of updated firmware levels for IBM POWER6™ technology-based servers and IBM POWER technology-based
server support to aid in power on and off
- Enhanced facility provider support with APC, Eaton, and Emerson Network
Power, which support a wider scope of energy usage for IBM systems
- Support for users to manually create relationships from servers to cooling
and power units in data centers
- Enhanced power distribution unit (PDU) support that enables users to disable
and enable outlets on a PDU from a central location, which provides better
control for what can be plugged into racks
- Ability to monitor energy and environmental data from PDUs and sensors
sold by APC, Avocent, Rittal, and Arch Rock
For ordering, contact your IBM representative, an IBM Business Partner,
or IBM Americas
Call Centers at 800-IBM-CALL (Reference: YE001).
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IBM
Systems Director Active Energy Manager (AEM) V4.2 can effectively manage
the energy usage in data centers at the system, chassis, or rack level. Through
monitoring of a wide range of equipment and use of power-saving capabilities
on IBM equipment,
AEM can help analyze data center efficiency and save you money. AEM is positioned
as a key component of IBM's energy-efficient technologies and services and
is part of the dynamic infrastructure strategy.
AEM will measure, monitor, and manage the energy management components
built into IBM servers
and will provide a cross-platform management solution. It also provides a
source of energy management data that can be exploited by Tivoli® enterprise
solutions, such as IBM Tivoli Monitoring. AEM also retrieves temperature
and power information via external sensors and collects alerts, events, and
data from facility providers related to power and cooling equipment.
AEM V4.2 builds upon AEM V4.1 and offers improved integration with facility
providers such as Emerson Network Power, Eaton, and APC. In addition, AEM
V4.2 will support updated IBM POWER6 firmware levels.
Features and enhancements in AEM V4.2 include:
- Energy management of updated firmware levels for POWER6 servers: These servers continue
to provide energy management functions.
- Enablement to aid in determining when to power on and off POWER technology-based
servers: By collecting data such as the time to IPL and standby power, administrators
can better plan what servers to power off and when, in order to save power.
- Ability to monitor more types of equipment through AEM integration with
Emerson Network Power SiteScan: Sensor readings that help determine environmental
conditions can now be polled from SiteScan.
- Ability to monitor additional meters and sensors from APC's InfraStruXure
Central: AEM can automatically collect this vital information and allow IT
equipment to be associated with it.
- Ability to retrieve power topology information from Eaton's Power Xpert
and Foreseer applications: Users with data centers supported by these infrastructure
management applications can now understand how systems can be affected by
power.
- Ability to manually create relationships from systems to cooling and power
units in data centers: Because the relationships between IT equipment and
the uninterruptible power supplies and power distribution units (PDUs) that
support them cannot always be detected automatically, users can now create
these relationships. The cooling devices that support specific IT equipment
can also be specified.
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- IBM Systems
Director V6.1 and updates required for IBM Systems
Director Active Energy Manager V4.2
- One of these operating systems:
- AIX V5.3
with Technology Level 06 Service Pack 4, or later
- AIX V6.1
with Technology Level 01 Service Pack 1, or later
- Red Hat Enterprise Linux AS 4.6 and 4.7 for POWER
- Red Hat Enterprise Linux AS 5.1 and 5.2 for POWER
- SUSE Linux Enterprise
Server 9 for POWER with
Service Packs 3 and 4
- SUSE Linux Enterprise
Server 10 for POWER with
Service Packs 1, 2, and 3
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December 11, 2009
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AEM V4.2 is designed to simplify the management of energy consumption across
multiple IBM and
non-IBM systems. AEM tracks energy use over time and can assist you in determining
how to reallocate energy to additional servers without adding additional energy
or cooling equipment. When energy is constrained, AEM is designed to allow
energy to be allocated on a server-to-server basis. AEM is also designed to
track and allocate energy consumption in a manner intended not to affect performance.
Sensors and alerts can warn you if limiting energy to a server could affect
performance.
AEM is designed to increase your capability to control energy consumption
and improve energy use efficiency, which can potentially result in savings
and cost reductions. AEM is intended to help you:
- Increase energy use efficiency by controlling energy use across the data
center
- Negotiate competitive utility rates based on accurate energy use trend
assessments
- Limit server energy consumption by capping maximum energy consumption
- Perform server-to-server energy consumption comparisons
AEM V4.2 can help protect your IT investment through its open design and
support for industry standards that enable heterogeneous physical and virtual
management with support for multiple platforms and operating systems.
AEM V4.2 supports the following endpoints: IBM BladeCenter®, IBM Power® Systems, IBM System x, and System z servers. New in this release
is support for updated POWER6 firmware levels. In addition, the Power Systems
servers now have the ability to report how long it takes to re-IPL the servers
and standby power information. This gives energy-conscious administrators
information that can help determine what servers would be most appropriate
to power off when energy saving is needed.
Non-IBM, legacy IBM, and IBM Storage Systems can be monitored through
PDU+ support. In addition, AEM can collect information from select facility
providers, including Liebert's SiteScan from Emerson Network Power, InfraStruXure
Central from APC, and Power Xpert and Foreseer from Eaton. Sensors from SynapSense,
iButton, Sensitronics, and Arch Rock are also supported, in order to provide
a view of data center environmental data and of equipment that does not have
its own built-in sensors. AEM V4.2 can perform monitoring and management
functions for all supported systems from a single console.
AEM V4.2 provides no-charge monitoring functions and a set of optional
chargeable (fee-based) management functions.
AEM monitoring functions (no-charge)
AEM V4.2 is designed to provide monitoring functions for devices that can
connect to select PDUs. This enables monitoring functions for systems that
do not have support for AEM; for example, older servers and low- and mid-range
storage devices. When these systems are plugged into a PDU+ (a smart power
strip), AEM is designed to be able to collect energy information from I/O
drawers plugged into the PDU, providing a more complete view of energy used
in the data center. New in this release is the ability to turn off individual
outlets on the PDUs that support this function. This allows administrators
to prevent the plugging in of unauthorized equipment in a rack. It also provides
a way to quickly cut power usage in case of emergencies.
Power trending is a monitoring function that displays energy use
for individual systems or groups of systems over time (in a graph or table
format) to help enable you to understand energy use trends within and across
your systems.
Thermal trending is a monitoring function that displays information
on the inlet and exhaust temperatures for individual systems one at a time
to help you understand thermal characteristics of your systems. Incorporating
this data into one centralized software-based energy use offering allows finite
and localized temperature adjustments within the IT shop to help reduce energy
costs for cooling.
Support for facility providers is a function that retrieves information
from Emerson Network Power's SiteScan application, APC's InfraStruXure Central,
and Eaton's Power Xpert and Foreseer. Numerous attributes associated with
the energy usage of power and cooling equipment can be collected, and made
available through AEM. This provides a broader scope of energy information
within the data center while including a view of facilities equipment. New
in this release is the ability to collect power topology information from
some of these providers, as well as providing users with a method of manually
creating relationships between IT equipment and the power and cooling equipment
that supports it.
Support for sensors is a function that retrieves temperature and power
information via sensors. Supported vendors include SynapSense, iButton, Sensitronics,
and Arch Rock. In AEM V4.2, this sensor data can now be associated with Systems
Director managed resources. This provides a broader scope of energy information
across systems within the data center, while including a view of facilities
equipment.
AEM management functions (chargeable)
Power capping is included in the set of optional chargeable (fee-based)
management functions. It is designed to allow a client to set a maximum energy
level per system. If the system starts to consume more than the maximum level
set, AEM is designed to throttle the processor to use less energy, which slows
down the server. This feature is designed to come into play it if gets too
warm in the data center. Setting the cap will ensure that the system will
not use more than the cap value, thus allowing the user to allocate less power
for that system.
Power saver mode is included in the set of optional chargeable
(fee-based) management functions. Power saver mode is designed to potentially
save up to 30% of processor energy use for IBM Power Systems. It is designed to allow
clients to manage their energy use as work activity shifts across various
demands. Static power saving mode is enabled via an on/off switch, which a
client can schedule during times of low utilization, or a script can be written
so that it can be switched automatically, based on processor utilization.
Accessibility by people with disabilities
A U.S. Section 508 Voluntary Product Accessibility Template containing
details on the products accessibility compliance can be requested at
- http://www.ibm.com/able/product_accessibility/index.html
Section 508 of the U.S. Rehabilitation Act
IBM
Systems Director Active Energy Manager for Power Systems, V4.2 is capable as of December
11, 2009, when used in accordance with IBM's associated documentation, of
satisfying the applicable requirements of Section 508 of the U.S. Rehabilitation
Act, provided that any assistive technology used with the product properly
interoperates with it.
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IBM
Systems Director Active Energy Manager V4.2 is an IBM Systems Director V6.1 plug-in. It is
an energy management solution building block that returns control of energy
costs to the client. Active Energy Manager is a cornerstone of the IBM energy management
framework.
Active Energy Manager advances the IBM initiative to deliver price/performance
per square foot. This offering enables monitoring and management of power
usage across systems equipment within the IT and facility infrastructures,
which can decrease the cost of computing through improved power utilization
and reduced labor cost. Active Energy Manager provides a broader scope of
energy information across systems within the data center while including a
view of facilities equipment.
By enabling you to meter energy use and trend data, AEM is designed to
help reduce energy costs in the data center. AEM is also designed to complement
and integrate with higher-level management software such as Tivoli. AEM
interfaces with the IBM Tivoli Monitoring products and other Tivoli products.
AEM V4.2 is focused on multisystem resource management of energy across IBM servers
and provides heterogeneous monitoring support for systems and IT facilities,
enabling clients to manage actual energy consumption.
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Refer to Software Announcement 209-330, dated October 20, 2009, for IBM Systems
Director Active Energy Manager for X86, V4.2.
Refer to Software Announcement 209-400, dated October 20, 2009, for IBM
Systems Director Active Energy Manager for System z, V2.2.
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Program
number VRM Program name
5765-AEP 4.2 IBM Systems Director Active Energy Manager for
Power Systems
5660-PE3 SW Maintenance Registration/Renewal 1 Year
5661-PE3 SW Maintenance After License 1 Year
5662-PE3 SW Maintenance Registration 3 Year (2 Yr Uplift)
5664-PE3 SW Maintenance After License 3 Year
Note: All program numbers have been previously announced.
Product identification number
Maintenance Maintenance
Program PID number 1-year PID number 3-year PID number
5765-AEP 5660-PE3 5662-PE3
5661-PE3
5664-PE3
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If you download from the Web, you are offered the product to evaluate the
AEM management functions for up to 60 days under the terms of the IBM International
License Agreement for Evaluation of Programs (ILAE). During the evaluation
period, an option to purchase a permanent license will be offered. If a permanent
license is purchased, a keyfile will be shipped on a CD-ROM to enable AEM
management functions to remain active, and no changes will be made to AEM
and everything will continue to work as it did. Otherwise, the AEM management
functions will be disabled. AEM monitor functions do not require the keyfile
to remain enabled. AEM monitoring functions and the key-enabled management
functions are licensed under the terms of the IBM International Program License Agreement
(IPLA).
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Product information is available via the Offering Information Web site
- http://www.ibm.com/common/ssi
Business Partner information
If you are a Direct Reseller - System Reseller acquiring products from IBM,
you may link directly to Business Partner information for this announcement.
A PartnerWorld® ID
and password are required (use IBM ID).
- https://www.ibm.com/partnerworld/mem/sla.jsp?num=209-303
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No licensed hardcopy publications are shipped with this program.
Publications are available in U.S. English versions from the IBM Systems Director
Information Center.
The IBM Systems
Director Information Center provides you with a single information center
where you can access product documentation for IBM systems hardware, operating systems,
and server software. Through a consistent framework, you can efficiently find
information and personalize your access. The IBM Systems Director Information Center
is at
- http://publib.boulder.ibm.com/infocenter/director/v6r1x/index.jsp
To find information, you can search, browse the contents, follow links
from one topic to related topics, and print the topics you want to read offline.
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Specified operating environment
Hardware requirements
IBM
Systems Director Active Energy Manager is dependent on IBM Systems Director
and has the same hardware requirements as the IBM Systems Director V6. These hardware
requirements are available from the software announcement for IBM Systems Director
V6.1 and from the IBM Systems Director V6.1 Information Center at
- http://publib.boulder.ibm.com/infocenter/director/v6r1x/ index.jsp?topic=/director.plan_6.1/fqm0_r_supported_hardware_and_ software_requirements.html
Refer to Software Announcement 208-280, dated October 07, 2008, for IBM Systems
Director for Power Systems,
V6.1.
IBM DPI® PDU+s
may require firmware updates. The firmware version can be found on the Active
Energy Manager Web site
- http://www.ibm.com/systems/management/director/plugins/actengmgr/
Software requirements
AEM V4.2 is dependent on IBM Systems Director and has the same software requirements
as the IBM Systems
Director V6.1.1 server.
AEM V4.2 requires:
- IBM Systems
Director for Power Systems,
V6.1 and updates required for IBM Systems
Director Active Energy Manager V4.2
- One of the following operating systems:
- AIX V5.3
with Technology Level 06 Service Pack 4, or later
- AIX V6.1
with Technology Level 01 Service Pack 1, or later
- Red Hat Enterprise Linux AS 4.6 and 4.7 for POWER
- Red Hat Enterprise Linux AS 5.1 and 5.2 for POWER
- SUSE Linux Enterprise
Server 9 for POWER with
Service Packs 3 and 4
- SUSE Linux Enterprise
Server 10 for POWER with
Service Packs 1, 2, and 3
More detailed software requirements are available from documents accompanying
the program and from the IBM Systems Director V6.1 Information Center at
- http://publib.boulder.ibm.com/infocenter/director/v6r1x/ index.jsp?topic=/director.plan_6.1/fqm0_r_operating_system_and_ software_requirements.html
The program's specifications and specified operating environment information
may be found in documentation accompanying the program, if available, such
as a readme file, or other information published by IBM, such as an announcement letter. Documentation
and other program content may be supplied only in the English language.
Limitations
AEM can monitor but not manage power data on servers that do not have native
support.
Platform or OS-specific capabilities:
- System
z servers are supported for monitoring functions only.
- Power Systems
servers are supported for monitoring, power saving, and capping.
- System
x servers are supported for monitoring and capping but not power saving.
- Storage devices are enabled when utilizing PDUs for monitoring only.
Performance considerations
Performance considerations are available from the IBM Systems Director Information Center
- http://publib.boulder.ibm.com/infocenter/director/v6r1x/index.jsp
Planning information
Refer to the planning Web site for additional information
- http://www.ibm.com/systems/management/director/plugins/actengmgr/
Packaging
The IBM
Systems Director Active Energy Manager package contains one CD-ROM that
includes product installation documentation and files.
Your Proof of Entitlement for this program is a copy of a paid sales receipt,
purchase order, invoice, or other sales record from IBM or its authorized reseller from whom
you acquired the program, provided that it states the license charge unit
(the characteristics of intended use of the program; for example, number of
processors, number of users) and quantity acquired.
Information about how you may obtain program services will be provided
by the party (either IBM or its authorized reseller) from whom you acquired
the program.
AEM is available on or before December 11, 2009, for electronic download
from
- http://www.ibm.com/systems/management/director/plugins/actengmgr/
This program, when downloaded from a Web site, contains the applicable IBM license
agreement and License Information, if appropriate, and will be presented for
acceptance at the time of installation of the program. For future reference,
the license and License Information will be stored in a directory such as
LICENSE.TXT.
Security, auditability, and control
AEM V4.2 installed on systems with Linux uses the security and auditability
features of the Linux operating system. The customer is responsible
for evaluation, selection, and implementation of security features, administrative
procedures, and appropriate controls in application systems and communication
facilities.
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IBM Software
Services has the breadth, depth, and reach to manage your services needs.
You can leverage the deep technical skills of our lab-based, software services
team and the business consulting, project management, and infrastructure expertise
of our IBM Global
Services team. Also, we extend our IBM Software Services reach through IBM Business
Partners to provide an extensive portfolio of capabilities. Together, we provide
the global reach, intellectual capital, industry insight, and technology leadership
to support a wide range of critical business needs.
To learn more about IBM Software Services or to contact a Software Services
sales specialist, visit
- http://www.ibm.com/software/sw-services/
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Charge metric
Program name PID number Charge metric
IBM Systems Director Active Energy 5765-AEP Per server
Manager V4.2
SW Maintenance Regist/Renewal 1 Year 5660-PE3 Per server
SW Maintenance After License 1 Year 5661-PE3 Per server
SW Maintenance Registration 3 Year 5662-PE3 Per server
SW Maintenance After License 3 Year 5664-PE3 Per server
Server
Server is the unit of measure by which this program is licensed. A server is
a computer system that executes requested procedures, commands, or applications
to one or more user or client devices. A Proof of Entitlement (PoE) must be
obtained for each server regardless of the number of processor cores or partitions
in the server on which the program runs or each server managed by the program.
Where blade technology is employed, each blade is considered a separate server.
IBM
Systems Director Active Energy Manager uses a per managed server charging
metric. A license is required for each server being managed by AEM, based
on the size of the server. As of this announcement, servers are categorized
as small, medium, or large, based on the following categories.
- Small server
- IBM System
x models
- IBM BladeCenter x86
technology-based blades
- IBM Power Systems, System
p® models in Processor Groups C5, D5, and E5
- IBM Power Systems, System
i® models in Processor Groups P05, P10, and P20
- Medium server
- IBM Power Systems, System
p models in Processor Group F5
- IBM Power Systems, System
i models in Processor Groups P30 and P40
- Large server
- IBM Power Systems, System
p models in Processor Groups G5 and H5
- IBM Power Systems, System
i models in Processor Groups P50 and P60
- IBM System
z models
For example, for a customer running AEM V4.2 on a Power 595 to monitor the energy control
components built into System z and manage the energy control components
built into one System
p 570 (Group F5), the Power 595, plus two additional System p 595 servers (Group H5), requires
one license for managing medium servers and three licenses for managing large
servers to be purchased. No additional license is required for the System z because
the monitoring functions of AEM V4.2 are available at no charge.
AEM requires a keyfile to make the management component of the product
operational after the 60-day evaluation period. This keyfile is sent on a
CD-ROM after placing an order for the 5765-AEP product. This software license
includes one year of Software Maintenance. AEM monitor functions do not require
the keyfile. Download of AEM V4.2 is required before the keyfile can be applied.
Orders may be placed beginning with configurator availability.
5765-AEP IBM Systems Director Active Energy Manager V4.2
OTC
feature
Description number
Per Server - Small, including 1 Year SWMA 0001
Per Server - Medium, including 1 Year SWMA 0003
Per Server - Large, including 1 Year SWMA 0005
Software Maintenance
This software license includes Software Maintenance (SWMA), previously
referred to as Software Subscription and Technical Support.
Extending coverage for a total of three years from the date of acquisition
may be elected. Order the program number, feature number, and quantity to
extend coverage for your software licenses. If maintenance has expired, specify
the after license feature number.
SWMA for Active Energy Manager may be obtained by ordering the following
previously announced and priced program and feature numbers:
OTC
Billing
Program feature
Feature description number number
SW Maintenance Registration/Renewal 1 Year 5660-PE3
Per Server Small 1 Year No-Charge Regist 1117
Per Server Medium 1 Year No-Charge Regist 1119
Per Server Large 1 Year No-Charge Regist 1121
SW Maintenance After License 1 Year 5661-PE3
Per Server Small 1 Year After License 0326
Per Server Medium 1 Year After License 0328
Per Server Large 1 Year After License 0330
SW Maintenance Registration 3 Year 5662-PE3
Per Server Small 3 Year Registration 0431
Per Server Medium 3 Year Registration 0433
Per Server Large 3 Year Registration 0435
SW Maintenance After License 3 Year 5664-PE3
Per Server Small 3 Year After License 0001
Per Server Medium 3 Year After License 0003
Per Server Large 3 Year After License 0005
Withdrawn features
5765-AEP IBM Systems Director Active Energy Manager V4.1
OTC
feature
Description number
Per 250 Servers - Small, including 1 Year SWMA 0002
Per 250 Servers - Medium, including 1 Year SWMA 0004
Per 250 Servers - Large, including 1 Year SWMA 0006
OTC
Billing
Program feature
Feature description number number
SW Maintenance Registration/Renewal 1 Year 5660-PE3
Per 250 Servers Small 1 Year No-Charge Regist 1118
Per 250 Servers Medium 1 Year No-Charge Regist 1120
Per 250 Servers Large 1 Year No-Charge Regist 1122
SW Maintenance After License 1 Year 5661-PE3
Per 250 Servers Small 1 Year After License 0327
Per 250 Servers Medium 1 Year After License 0329
Per 250 Servers Large 1 Year After License 0331
SW Maintenance Registration 3 Year 5662-PE3
Per 250 Servers Small 3 Year Registration 0432
Per 250 Servers Medium 3 Year Registration 0434
Per 250 Servers Large 3 Year Registration 0436
SW Maintenance After License 3 Year 5664-PE3
Per 250 Servers Small 3 Year After License 0002
Per 250 Servers Medium 3 Year After License 0004
Per 250 Servers Large 3 Year After License 0006
System Program Order (SPO): An order for SPO 5692-A5L, 5692-A6P,
or 5692-LOP is mandatory for delivery of program media or publications. The
individual licensed program orders are for registration and billing purposes
only. No physical deliveries occur as a result of those orders.
The System Program Order must also contain the following features to deliver
a machine-readable copy of the product using the currently available media.
Program Feature
number Program/Function name number
5692-A5L IBM Systems Director Active Energy Manager V4.2 2211
5692-A6P IBM Systems Director Active Energy Manager V4.2 2211
5692-LOP IBM Systems Director Active Energy Manager V4.2 1488
Expedite feature for licensed programs and SWMA programs:
Program Feature
number Description number
5765-AEP Branch Office Expedite 3445
5660-PE3 Branch Office Expedite 3445
5661-PE3 Branch Office Expedite 3445
5662-PE3 Branch Office Expedite 3445
5664-PE3 Branch Office Expedite 3445
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The information provided in this announcement letter is for reference and
convenience purposes only. The terms and conditions that govern any transaction
with IBM are
contained in the applicable contract documents such as the IBM International
Program License Agreement, IBM International Passport Advantage® Agreement,
and the IBM Agreement
for Acquisition of Software Maintenance.
Licensing
IBM International
Program License Agreement including the License Information document and Proof
of Entitlement (PoE) govern your use of the program. PoEs are required for
all authorized use.
This software license includes Software Subscription and Support (also
referred to as Software Maintenance).
Agreement for Acquisition of Software Maintenance
The IBM Agreement
for Acquisition of Software Maintenance (Z125-6011) agreement applies for
subscription and support (also referred to as Software Maintenance) and does
not require customer signatures.
These programs are licensed under the IBM Program License Agreement (IPLA) and
the associated Agreement for Acquisition of Software Maintenance, which provide
for support with ongoing access to releases and versions of the program. IBM includes
one year of Software Maintenance with the initial license acquisition of each
program acquired. The initial period of Software Maintenance can be extended
by the purchase of a renewal option, if available. These programs have a one-time
license charge for use of the program and an annual renewable charge for the
enhanced support that includes telephone assistance (voice support for defects
during normal business hours), as well as access to updates, releases, and
versions of the program as long as support is in effect.
Additional Software Maintenance terms and conditions:
The scope of Active Energy Manager V4.2 Software Maintenance also includes
support for the IBM Systems
Director V6.1 management server on which the AEM application is running. With
this extended coverage, clients gain greater value from their AEM software
environment and are assured that they have support for AEM and the prerequisite IBM Systems
Director management server environment. This offering does not include support
for IBM Systems
Director V6.1 on servers being managed by Active Energy Manager. Software
Maintenance for IBM Systems
Director is available for IBM Power Systems via 5765-DRP.
License Information form number
GC52-1262
The program's License Information will be available for review on the IBM Software
License Agreement Web site
- http://www.ibm.com/software/sla/sladb.nsf
Limited warranty applies
Yes
Limited warranty
IBM warrants
that when the program is used in the specified operating environment, it will
conform to its specifications. The warranty applies only to the unmodified
portion of the program. IBM does not warrant uninterrupted or error-free operation
of the program or that IBM will correct all program defects. You are responsible
for the results obtained from the use of the program.
IBM provides
you with access to IBM databases containing information on known program
defects, defect corrections, restrictions, and bypasses at no additional charge.
For further information, consult the IBM Software Support Handbook found at
- http://www.ibm.com/support/handbook
IBM will
maintain this information for at least one year after the original licensee
acquires the program (warranty period).
Money-back guarantee
If for any reason you are dissatisfied with the program and you are the
original licensee, you may obtain a refund of the amount you paid for it,
if within 30 days of your invoice date you return the program and its PoE
to the party from whom you obtained it. If you downloaded the program, you
may contact the party from whom you acquired it for instructions on how to
obtain the refund.
For clarification, note that for programs acquired under any of IBM's On/Off
Capacity on Demand (On/Off CoD) software offerings, this term does not apply
since these offerings apply to programs already acquired and in use by you.
Authorization for use on home/portable computer
You may not copy and use this program on another computer without paying
additional license fees.
Volume orders (IVO)
No
Passport Advantage applies
No
Software Subscription and Support (Software Maintenance)
applies
Yes
All distributed software licenses include Software Maintenance (Software
Subscription and Technical Support) for a period of 12 months from the date
of acquisition, providing a streamlined way to acquire IBM software and assure technical support
coverage for all licenses. Extending coverage for a total of three years
from date of acquisition may be elected.
While your Software Maintenance is in effect, IBM provides you assistance for your routine,
short duration installation and usage (how-to) questions, and code-related
questions. IBM provides
assistance via telephone and, if available, electronic access, only to your
information systems (IS) technical support personnel during the normal business
hours (published prime shift hours) of your IBM support center. (This assistance is
not available to your end users.) IBM provides Severity 1 assistance 24 hours
a day, every day of the year. For additional details, consult your IBM Software Support
Handbook at
- http://www.ibm.com/support/handbook/
Software Maintenance does not include assistance for the design and development
of applications, your use of programs in other than their specified operating
environment, or failures caused by products for which IBM is not responsible under this agreement.
IBM Operational Support Services - SoftwareXcel
No
System i Software Maintenance applies
No
Variable charges apply
No
Educational allowance available
Yes. A 15% education allowance applies to qualified
education institution customers.
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IBM has
transformed its delivery of hardware and software support services to help
you achieve higher system availability. Electronic Services is a Web-enabled
solution that offers an exclusive, no-additional-charge enhancement to the
service and support available for IBM servers. These services are designed
to provide the opportunity for greater system availability with faster problem
resolution and preemptive monitoring. Electronic Services comprises two separate,
but complementary, elements: Electronic Services news page and Electronic
Services Agent.
The Electronic Services news page is a single Internet entry point that
replaces the multiple entry points traditionally used to access IBM Internet services
and support. The news page enables you to gain easier access to IBM resources
for assistance in resolving technical problems.
The Electronic
Service Agent™ is no-additional-charge software that resides on your server.
It monitors events and transmits system inventory information to IBM on a periodic,
client-defined timetable. The Electronic Service Agent automatically
reports hardware problems to IBM. Early knowledge about potential problems enables IBM to
deliver proactive service that may result in higher system availability and
performance. In addition, information collected through the Service Agent
is made available to IBM service support representatives when they help answer
your questions or diagnose problems. Installation and use of IBM Electronic
Service Agent for problem reporting enables IBM to provide better support and service
for your IBM server.
To learn how Electronic Services can work for you, visit
- http://www.ibm.com/support/electronic
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The licensed program (5765-AEP) and associated Software Maintenance (566x-PE3)
have been previously announced and priced.
IBM Global Financing
IBM Global
Financing offers competitive financing to credit-qualified customers to assist
them in acquiring IT solutions. Offerings include financing for IT acquisition,
including hardware, software, and services, from both IBM and other manufacturers or vendors.
Offerings (for all customer segments: small, medium, and large enterprise),
rates, terms, and availability can vary by country. Contact your local IBM Global
Financing organization or visit
- http://www.ibm.com/financing
IBM Global
Financing offerings are provided through IBM Credit LLC in the United States, and
other IBM subsidiaries
and divisions worldwide to qualified commercial and government customers.
Rates are based on a customer's credit rating, financing terms, offering
type, equipment type, and options, and may vary by country. Other restrictions
may apply. Rates and offerings are subject to change, extension, or withdrawal
without notice.
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To order, contact the Americas Call Centers or your local IBM representative,
or your IBM Business
Partner.
To identify your local IBM representative or IBM Business Partner, call 800-IBM-4YOU
(426-4968).
Phone: 800-IBM-CALL (426-2255)
Fax: 800-2IBM-FAX (242-6329)
For IBM representative: callserv@ca.ibm.com
For IBM Business Partner: pwswna@us.ibm.com
Mail: IBM Teleweb Customer Support
ibm.com® Sales Execution Center, Americas North
3500 Steeles Ave. East, Tower 3/4
Markham, Ontario
Canada
L3R 2Z1
Reference: YE001
The Americas Call Centers, our national direct marketing organization,
can add your name to the mailing list for catalogs of IBM products.
Note: Shipments will begin after the planned availability date.
Trademarks
IBM Systems Director Active Energy Manager, POWER6 and Electronic Service Agent are trademarks of IBM Corporation in the United States, other countries, or both.
IBM, POWER, System x, System z, AIX, Tivoli, BladeCenter, Power, PartnerWorld, DPI, System p, System i, Passport Advantage and ibm.com are registered trademarks of IBM Corporation in the United States, other countries, or both.
Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both.
Windows is a registered trademark of Microsoft Corporation in the United States, other countries, or both.
Other company, product, and service names may be trademarks or service marks of others.
Terms of use
IBM products
and services which are announced and available in your country can be ordered
under the applicable standard agreements, terms, conditions, and prices in
effect at the time. IBM reserves the right to modify or withdraw this announcement
at any time without notice. This announcement is provided for your information
only. Additional terms of use are located
at
- http://www.ibm.com/legal/us/en/
For the most current information regarding IBM products, consult your IBM representative
or reseller, or visit the IBM worldwide contacts page
- http://www.ibm.com/planetwide/us/
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