IBM Tivoli Netcool Performance Flow Analyzer V4.1 delivers detailed visibility on the composition of network traffic

IBM United States Software Announcement 209-282
September 22, 2009

 
 ENUS209-282.PDF (114KB)

Table of contents   Document options  
Overview Overview Publications Publications
Key prerequisites Key prerequisites Technical information Technical information
Planned availability date Planned availability date Ordering information Ordering information
Description Description Terms and conditions Terms and conditions
Product positioning Product positioning Prices Prices
Program number Program number Order now Order now
 
Printable version Printable version

 
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At a glance
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IBM® Tivoli® Netcool® Performance Flow Analyzer V4.1:

  • Collects Cisco NetFlow versions v5, v7, v9 and the Internet Engineering Task Force (IETF) defined Internet Protocol Flow Information eXchange protocol (IPFIX) flow records
  • Is designed to be highly scalable and cost effective - appropriate for basic enterprise environments through Tier 1 CSPs
  • Can improve capacity planning and network redesigns - helps optimize use of network resources so network designers are able to be more judicious in making plans knowing the composition and sources of network traffic
  • Assists efforts to ensure mission-critical applications are provided the necessary resources
  • Identifies unanticipated traffic and isolates to source
  • Identifies most of the applications that are consuming most network bandwidth and by what hosts within the network
  • Has early detection of traffic pattern changes - changes that could impact service performance
  • Locates business impacting network problems that are caused by incorrect configuration, unexpected customer traffic
  • Validates network architecture updates and new network and traffic management configurations as well as confirms applications' traffic is being forwarded correctly
  • Supports user defined aggregates that enable network operators to define the sets of information needed
  • Delivers extremely fast report generation and response times due to in memory database
For ordering, contact:
Your IBM representative or an IBM Business Partner.  For more information, contact 
the Americas Call Centers at 800-IBM-CALL (426-2255).
 
Reference: SE001

 
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Overview
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IBM Tivoli Netcool Performance Flow Analyzer, a flow-based network traffic performance analysis system, provides its users detailed visibility on the composition of network traffic. With the knowledge of the traffic patterns within their networks, network operators can more effectively plan for expanding capacity as well as troubleshoot performance problems.

Tivoli Netcool Performance Flow Analyzer supports the collection and analysis of Cisco NetFlow or Internet Protocol Flow Information eXchange (IPFIX) data records to generate a wide variety of reports showing the traffic patterns at different locations in the network. IBM Tivoli Netcool Performance Flow Analyzer is capable of computing and presenting aggregate values in near real-time and at fine grained or detailed periods.

Tivoli Netcool Performance Flow Analyzer is an innovative flow-based network profiling tool for scalable network monitoring. It provides a highly detailed view of resource usage in networked IT infrastructures. This includes traffic reports showing host and application communication patterns, including usage trends.


 
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Key prerequisites
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Refer to the Hardware requirements and Software requirements section.


 
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Planned availability date
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September 25, 2009: eGA
September 25, 2009: pGA

 
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Description
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Network operators will use IBM Tivoli Netcool Performance Flow Analyzer V4.1 to track which applications are consuming more bandwidth. It enables them to anticipate and report potential problems to network analysts and planners.

Operators can use IBM Tivoli Netcool Performance Flow Analyzer to isolate the source of problems with the delivery of services. Should an application over utilize bandwidth, it will impact other applications, some of which may be mission critical. Quickly isolating and identifying the problem sources aids efforts to enhance customer satisfaction.

Network planners use IBM Tivoli Netcool Performance Flow Analyzer to observe the traffic patterns over time. Visibility of the traffic per application, per quality of service (QoS), and per network segments enables planners to strategically plan expansions or reconfigurations, rather than simply throwing bandwidth at any congestion problems.

Finally, business planners could use reports from IBM Tivoli Netcool Performance Flow Analyzer to understand what applications are most popular and growing. This could effect how a service provider chooses to package services.


 
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Product positioning
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IBM Tivoli Netcool Performance Flow Analyzer is part of Tivoli's broad performance management solution offer.

IBM Tivoli Netcool Performance Manager is the main network performance management product in this solution area. IBM Tivoli Netcool Performance Flow Analyzer offers additional complementary features to IBM Tivoli Netcool Performance Manager and to IBM Tivoli Composite Application Manager.

IBM Tivoli Netcool Performance Flow Analyzer has a smaller footprint and initial cost than IBM Tivoli Netcool Performance Manager and it operates on Linux®. It offers a compelling value proposition for large and medium-sized enterprise networks who want to monitor application flows.

IBM Tivoli Netcool Performance Flow Analyzer provides an alternative to the current IBM Tivoli Netcool Performance Manager Cisco Netflow application pack. Tivoli Netcool Performance Flow Analyzer is more cost effective for small and mid-size networks and it is focused on near-real-time flow monitoring, but is not integrated to IBM Tivoli Netcool Performance Manager and does not use its infrastructure.

IBM Tivoli Netcool Performance Flow Analyzer offers unique value to network service providers, including up to Tier 1. It offers features such as the storage of raw records, the ability to execute subsequent analysis of these data, near real-time reporting, and a strong set of flow specific reports.


 
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Program number
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Program                Program
number         VRM     name
 
5724-Y97       4.1     IBM Tivoli Netcool Performance Flow Analyzer

 
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Education support
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Comprehensive education for IBM Tivoli products is offered through Worldwide Tivoli Education Delivery Services. A wide range of training options are available, including classes led by instructors, learning on demand, on-site training, and blended learning solutions.

For additional information, visit

http://www-306.ibm.com/software/tivoli/education/

 
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Offering Information
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Product information is available via the Offering Information Web site

http://www.ibm.com/common/ssi

Also, visit the Passport Advantage® Web site

http://www.ibm.com/software/passportadvantage

 
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Publications
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No hardcopy publications are shipped with the program, but the following link provides access to our electronic copies.

The following is a link to the Tivoli Network Performance Management information center that contains electronic copies of publications for this product.

http://publib.boulder.ibm.com/infocenter/tivihelp/v8r1/index.jsp?topic=/com.ibm.tivoli.pm.doc/welcome.htm

 
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Technical information
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Specified operating environment

Hardware requirements

Server - The following details the minimum hardware specification for a Tivoli Netcool Performance Flow Analyzer server:

  • CPU - depending on choice of operating system
    • 1x UltraSPARC IV, IV+ or UltraSPARC T2+, T2, T1 processors (Solaris)
    • 2x Dual-Core Intel® XEON processors (Linux)
  • 4 GB memory
  • 1x72 GB hard disk

Client - The following details the minimum hardware specification for a Tivoli Netcool Performance Flow Analyzer client:

  • 1.4 GHz Pentium® III (or above) processor
  • 1 GB memory
Software requirements

The following third-party products are required for the server and client. Version information can be found in the Installation Guide.

Server:

  • Operating system (one of the following):
    • Solaris (SPARC)
    • Red Hat Linux
    • SUSE Enterprise Linux
  • Apache HTTP Server

Client:

  • Windows®, Red Hat Linux, or SUSE Enterprise Linux
  • Browser (one of the following):
    • Internet Explorer (7, or later; Adobe's Scalable Vector Graphics (SVG) plug-in)
    • Firefox

The program's specifications and specified operating environment information may be found in documentation accompanying the program, if available, such as a README file, or other information published by IBM, such as an announcement letter. Documentation and other program content may be supplied only in the English language.

Performance considerations

The performance of IBM Tivoli Netcool Performance Flow Analyzer depends upon the volume of flow data being passed to it. Tivoli Netcool Performance Flow Analyzer can process a constant load of 100K flows/s without drops when four aspects are configured. This would be the aggregate of the interfaces being monitored and passing flow records to a Tivoli Netcool Performance Flow Analyzer instance.

Planning information

Installability

Software Subscription and Support (also referred to as Software Maintenance) is included with licenses purchased through Passport Advantage and Passport Advantage Express. Product upgrades and technical support are provided by the Software Subscription and Support (Software Maintenance) offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software, and technical support provides voice and electronic access to IBM support organizations, worldwide.

IBM includes one year of Software Subscription and Support (also referred to as Software Maintenance) with each program license acquired. The initial period of Software Subscription and Support (Software Maintenance) can be extended by the purchase of a renewal option, if available.

Packaging

IBM Tivoli Netcool Performance Flow Analyzer is distributed with:

  • International Program License Agreement (Z125-3301)
  • License Information document
  • CD/DVD
  • Publications (refer to the Publications section)

This program, when downloaded from a Web site, contains the applicable IBM license agreement and License Information, if appropriate, and will be presented for acceptance at the time of installation of the program. For future reference, the license and License Information will be stored in a directory such as LICENSE.TXT.

Security, auditability, and control

IBM Tivoli Netcool Performance Flow Analyzer uses the security and auditability features of the operating system software and the Tivoli Management Framework. The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.


 
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Software Services
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IBM Software Services has the breadth, depth, and reach to manage your services needs. You can leverage the deep technical skills of our lab-based, software services team and the business consulting, project management, and infrastructure expertise of our IBM Global Services team. Also, we extend our IBM Software Services reach through IBM Business Partners to provide an extensive portfolio of capabilities. Together, we provide the global reach, intellectual capital, industry insight, and technology leadership to support a wide range of critical business needs.

To learn more about IBM Software Services or to contact a Software Services sales specialist, visit

http://www.ibm.com/software/sw-services/

 
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IBM Tivoli Enhanced Value-Based Pricing
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IBM Tivoli Enhanced Value-Based Pricing terminology definitions

Application Instance

A license entitlement is required for each instance of the application being connected.

Install

Install is a copy or instance of the program in the enterprise.

Resource Value Unit

Resource Value Unit is a pricing charge metric for program license entitlements which is based upon the quantity of a specific designated measurement used for a given program. Refer to the Value Units definition.

Standby or backup systems

For programs running or resident on backup machines, IBM defines three types of situations: cold, warm and hot. In cold and warm situations, a separate entitlement for the copy on the backup machine is normally not required and typically no additional charge applies. In a hot backup situation, the customer needs to acquire other license or entitlements sufficient for that server. All programs running in backup mode must be solely under the customer's control, even if running at another enterprise's location.

As a practice, the following are definitions and allowable actions concerning the copy of the program used for backup purposes.

Cold: A copy of the program may reside, for backup purposes, on a machine as long as the program is not started. There is no additional charge for this copy.

Warm: A copy of the program may reside for backup purposes on a machine and is started, but is idling, and is not doing any work of any kind. There is no additional charge for this copy.

Hot: A copy of the program may reside for backup purposes on a machine, is started, and is doing work. The customer must acquire a license or entitlements for this copy and there will generally be an additional charge.

Doing work includes, for example, production, development, program maintenance, and testing. It also could include other activities such as mirroring of transactions, updating of files, synchronization of programs, data or other resources (for example, active linking with another machine, program, database or other resource, and so on), or any activity or configurations that would allow an active hot switch or other synchronized switch over between programs, databases, or other resources to occur.

In the case of a program or system configuration that is designed to support a high availability environment by using various techniques (for example, duplexing, mirroring of files, or transactions, maintaining a heartbeat, active linking with another machine, program, database, or other resource), the program is considered to be doing work in the hot situation and a license or entitlement must be purchased.

Value Units

A Value Unit is a pricing charge metric for program license entitlements, which is based upon the quantity of a specific designated measurement used for a given program. Each program has a designated measurement. The most commonly used designated measurements are processor cores and MSUs. However, for select programs, there are other designated measurements such as servers, users, client devices, and messages. The number of Value Unit entitlements required for your specific implementation of the given program must be obtained from a conversion table associated with the program. You must obtain a PoE for the appropriate number of Value Unit entitlements for your implementation. The Value Unit entitlements of a given program cannot be exchanged, interchanged, or aggregated with Value Unit entitlements of another program. Whenever the designated measurement is a processor core, not all processors require the same number of Value Unit entitlements. To determine the number of Value Unit entitlements required, refer to the processor Value Unit conversion table on the Passport Advantage Web site

http://www.ibm.com/software/passportadvantage

Product and licensing Web sites

A complete list of IBM Tivoli products is available at

http://www.ibm.com/software/tivoli

IBM Tivoli product licensing documents are available at

http://www.ibm.com/software/tivoli/products/licensing.html

Passport Advantage

Through the Passport Advantage Agreement, you may receive discounted pricing based on their total volume of eligible products, across all IBM brands, acquired worldwide. The volume is measured by determining the total Passport Advantage points value of the applicable acquisitions. Passport Advantage points are only used for calculating the Entitled Passport Advantage discount.

To determine the required IBM Tivoli product configuration under Passport Advantage, the IBM Tivoli Enhanced Value-Based Pricing Model applies. The customer's environment is evaluated on a per-product basis.

Use the following two-step process to determine the total Passport Advantage points value:

  1. Analyze your environment to determine the number of charge units for a product. The quantity of each product's part numbers to be ordered is determine by that analysis.
  2. Order the Passport Advantage part numbers. A Passport Advantage point value, which is the same worldwide for a specific part number regardless of where the order is placed, is assigned to each IBM Tivoli product part number. The Passport Advantage point value for the applicable part number, multiplied by the quantity for that part number, will determine the Passport Advantage points for that IBM Tivoli product part number. The sum of these Passport Advantage points determines the Passport Advantage point value of the applicable IBM Tivoli product authorizations which then may be aggregated with the point value of other applicable Passport Advantage product acquisitions to determine the total Passport Advantage points value.

The discounted pricing available through Passport Advantage is expressed in the form of Suggested Volume Prices (SVPs), which vary depending on the SVP level. Each SVP level is assigned a minimum total Passport Advantage point value, which must be achieved, in order to qualify for that SVP level.

Media packs and documentation packs do not carry Passport Advantage points and are not eligible for SVP discounting.

For additional information on Passport Advantage, refer to the following

http://www.ibm.com/software/passportadvantage

The following Passport Advantage part number categories may be orderable:

  • License and Software Maintenance 12 Months - This is the product authorization with maintenance to the first anniversary date.
  • Annual Software Maintenance Renewal - This is the maintenance renewal for one anniversary that applies when a customer renews their existing coverage period prior to the anniversary date at which it expires.
  • Software Maintenance Reinstatement 12 months - This is for customers who have allowed their Software Maintenance to expire, and later wish to reinstate their Software Maintenance.
  • Media packs - These are the physical media, such as CD-ROMs, that deliver the product's code.
  • Documentation packs - These contain printed documentation such as the User's Guide and Release Notes.

Pricing information

IBM Tivoli Netcool Performance Flow Analyzer is priced using the following chargeable components and metrics:

  • Base per install - An IBM Tivoli Netcool Performance Flow Analyzer Base consists of one instance of the product installed.
  • Base per Resource Value Unit (RVU) - RVUs will be calculated in the following manner. Supported entities are assigned a certain point value based on size or performance level of the entities. RVUs are calculated from this total number of points based on factors in Volume Unit Exhibit (VUE) 002 Table F below.

Important: In computing the RVU, it is important to count only those network resources that are sending flow records to the flow analyzer. There may be many devices in a network, but only a subset of these are configured to track flows and forward that information in flow records to the flow analyzer.

For example, in a managed Virtual Private Network (VPN), a service provider might configure the edge devices to track the flows coming in from the customer sites, with no flow monitoring in the core. In this case, only those edge devices are counted for computing RVUs. In another configuration a service provider might only configure flow collection on routers connected to peer networks. In that situation, only those peering routers are counted for computing RVUs.

Points are assigned to managed entities according to the following table:

Managed entity point table

Managed entity:                                   Points:
 
Large switches, SP Core                           5,000
WAN Services, Service Aggregation                   500
Large Branch Routers/Switches                       250
Small Branch and CPE Routers                         70

Contact your IBM representative or IBM Business Partner for a current list of managed entities.

VUE 002 Table F

Points from
quantity          To quantity       Factor
 
        1              60,000       0.050
   60,001             300,000       0.045
  300,001             600,000       0.040
  600,001           1,200,000       0.035
1,200,001           1,800,000       0.030
1,800,001           2,400,000       0.025
2,400,001           3,600,000       0.020
3,600,001           and more        0.015

Example of calculation of RVUs

A set of customer devices that are sending flow records to the flow analyzer consists of managed entities, which total 405,000 points according to the managed entity point table.

  • 405,000 points requires 18,000 RVUs per VUE 002 Table F
  • (60,000*0.05 + 240,000*0.045 + 105,000*0.040)
  • RVU quantity (part number quantity) to order is 18,000

IBM Tivoli Netcool Performance Flow Analyzer is not interchangeable with IBM Tivoli Netcool Performance Manager for the purpose of the calculation of points from the managed entity table, the resulting RVU calculation, nor the resulting entitlement.


 
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Ordering information
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This product is only available via Passport Advantage. It is not available as shrinkwrap.

Product group: Network Performance Management
 
  Product Identifier Description                   (PID)
  IBM Tivoli Netcool Performance Flow Analyzer     5724-Y97
 
Product category: Performance Flow Analyzer

Value Unit exhibit VUE002

Refer to the pricing examples.

Current licensees

New licensees

Orders for new licenses will be accepted now.

Shipment will begin on the planned availability date.

Basic license

Ordering information for Passport Advantage

Passport Advantage allows you to have a common anniversary date for Software Subscription and Support renewals, which can simplify management and budgeting for eligible new versions and releases (and related technical support) for your covered products. The anniversary date, established at the start of your Passport Advantage Agreement, will remain unchanged while your Passport Advantage Agreement remains in effect. New software purchases will initially include twelve full months of Software Subscription and Support. Software Subscription and Support in the second year (the first year of renewal) can be prorated to be coterminous with your common anniversary date. Thereafter, all Software Subscription and Support will renew at the common anniversary date for twelve full months of maintenance.

Refer to the IBM International Passport Advantage Agreement and to the IBM Software Support Handbook for specific terms relating to, and a more complete description of, technical support provided through Software Subscription and Support.

The quantity to be specified for the Passport Advantage part numbers in the following table is per number of required Value Units. To order for Passport Advantage, specify the desired part number and quantity.

IBM Tivoli Netcool Performance Flow Analyzer V4.1 PID 5724-Y97PA licenses

                                                   Part
Description                                        number
 
IBM Tivoli Netcool Performance Flow Analyzer Per
 RVU Lic + SW S&S 12                               D0AVALL
IBM Tivoli Netcool Performance Flow Analyzer Per
 RVU Annual SW S&S Rnwl                            E07PILL
IBM Tivoli Netcool Performance Flow Analyzer Per
 RVU SW S&S Reinstate 12 Mo                        D0AVBLL
 
IBM Tivoli Netcool Performance Flow Analyzer Per
 Instl Lic + SW S&S 12 Mo                          D0AV8LL
IBM Tivoli Netcool Performance Flow Analyzer Per
 Instl Annual SW S&S Rnwl                          E07PHLL
IBM Tivoli Netcool Performance Flow Analyzer Per
 Instl SW S&S Reinstate 12 Mo                      D0AV9LL
 

To order a media pack for Passport Advantage, specify the part number in the desired quantity from the following table:

PA media pack

                                                    Part
Description                                         number
 
IBM Tivoli Netcool Performance Flow Analyzer V4.1   AL00UEN
 Base Media Pack English

 
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Terms and conditions
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The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with IBM are contained in the applicable contract documents such as the IBM International Program License Agreement, IBM International Passport Advantage Agreement, and the IBM Agreement for Acquisition of Software Maintenance.

This product is only available via Passport Advantage. It is not available as shrinkwrap.

Licensing

IBM International Program License Agreement including the License Information document and Proof of Entitlement (PoE) govern your use of the program. PoEs are required for all authorized use. Part number products only, offered outside of Passport Advantage, where applicable, are license only and do not include Software Maintenance.

This software license includes Software Subscription and Support (also referred to as Software Maintenance).

These programs are licensed under the IBM Program License Agreement (IPLA) and the associated Agreement for Acquisition of Software Maintenance, which provide for support with ongoing access to releases and versions of the program. IBM includes one year of Software Subscription and Support (also referred to as Software Maintenance) with the initial license acquisition of each program acquired. The initial period of Software Subscription and Support (also referred to as Software Maintenance) can be extended by the purchase of a renewal option, if available. These programs have a one-time license charge for use of the program and an annual renewable charge for the enhanced support that includes telephone assistance (voice support for defects during normal business hours), as well as access to updates, releases, and versions of the program as long as support is in effect.

License Information form number

L-DTIS-7TQHBW

The program's License Information will be available for review on the IBM Software License Agreement Web site

http://www.ibm.com/software/sla/sladb.nsf
Limited warranty applies

Yes

Limited warranty

IBM warrants that when the program is used in the specified operating environment, it will conform to its specifications. The warranty applies only to the unmodified portion of the program. IBM does not warrant uninterrupted or error-free operation of the program or that IBM will correct all program defects. You are responsible for the results obtained from the use of the program.

IBM provides you with access to IBM databases containing information on known program defects, defect corrections, restrictions, and bypasses at no additional charge. For further information, consult the IBM Software Support Handbook found at

http://www.ibm.com/support/handbook

IBM will maintain this information for at least one year after the original licensee acquires the program (warranty period).

Program technical support

Technical support of a program product will be available for a minimum of five years from the general availability date, as long as your Software Subscription and Support (also referred to as Software Maintenance) is in effect. This technical support allows you to obtain assistance (via telephone or electronic means) from IBM for product-specific, task-oriented questions regarding the installation and operation of the program product. Software Subscription and Support (Software Maintenance) also provides you with access to updates, releases, and versions of the program. You will be notified, via announcement letter, of discontinuance of support with 12 months' notice. If you require additional technical support from IBM, including an extension of support beyond the discontinuance date, contact your IBM representative or IBM Business Partner. This extension may be available for a fee.

Money-back guarantee

If for any reason you are dissatisfied with the program and you are the original licensee, you may obtain a refund of the amount you paid for it, if within 30 days of your invoice date you return the program and its PoE to the party from whom you obtained it. If you downloaded the program, you may contact the party from whom you acquired it for instructions on how to obtain the refund.

For clarification, note that (1) for programs acquired under the IBM International Passport Advantage offering, this term applies only to your first acquisition of the program and (2) for programs acquired under any of IBM's On/Off Capacity on Demand (On/Off CoD) software offerings, this term does not apply since these offerings apply to programs already acquired and in use by you.

Authorization for use on home/portable computer

You may not copy and use this program on another computer without paying additional license fees.

Other terms
Volume orders (IVO)

No

IBM International Passport Advantage Agreement
Passport Advantage applies

Yes, and through the Passport Advantage Web site at

http://www.ibm.com/software/passportadvantage
Software Subscription and Support (Software Maintenance) applies

Yes. Software Subscription and Support (also referred to as Software Maintenance) is included with licenses purchased through Passport Advantage and Passport Advantage Express. Product upgrades and Technical Support are provided by the Software Subscription and Support (Software Maintenance) offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software and Technical Support provides voice and electronic access to IBM support organizations, worldwide.

IBM includes one year of Software Subscription and Support (Software Maintenance) with each program license acquired. The initial period of Software Subscription and Support (Software Maintenance) can be extended by the purchase of a renewal option, if available.

While your Software Subscription and Support (Software Maintenance) is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions, and code-related questions. IBM provides assistance via telephone and, if available, electronic access, only to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, 7 days a week. For additional details, consult your IBM Software Support Handbook at

http://www.ibm.com/support/handbook

Software Subscription and Support (Software Maintenance) does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under the applicable agreements.

For additional information about the International Passport Advantage Agreement and the IBM International Passport Advantage Express Agreement, visit the Passport Advantage Web site at

http://www.ibm.com/software/passportadvantage
System i Software Maintenance applies

No

Variable charges apply

No

Educational allowance available

Not applicable.


 
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IBM Electronic Services
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IBM has transformed its delivery of hardware and software support services to help you achieve higher system availability. Electronic Services is a Web-enabled solution that offers an exclusive, no-additional-charge enhancement to the service and support available for IBM servers. These services are designed to provide the opportunity for greater system availability with faster problem resolution and preemptive monitoring. Electronic Services comprises two separate, but complementary, elements: Electronic Services news page and Electronic Services Agent.

The Electronic Services news page is a single Internet entry point that replaces the multiple entry points traditionally used to access IBM Internet services and support. The news page enables you to gain easier access to IBM resources for assistance in resolving technical problems.

The Electronic Service Agent™ is no-additional-charge software that resides on your server. It monitors events and transmits system inventory information to IBM on a periodic, client-defined timetable. The Electronic Service Agent automatically reports hardware problems to IBM. Early knowledge about potential problems enables IBM to deliver proactive service that may result in higher system availability and performance. In addition, information collected through the Service Agent is made available to IBM service support representatives when they help answer your questions or diagnose problems. Installation and use of IBM Electronic Service Agent for problem reporting enables IBM to provide better support and service for your IBM server.

To learn how Electronic Services can work for you, visit

http://www.ibm.com/support/electronic

 
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Prices
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Information on charges is available at Web site

http://www.ibm.com/support

In the Electronic tools category, select the option for Purchase/upgrade tools.

Passport Advantage

For Passport Advantage and charges, contact your IBM representative or your authorized IBM Business Partner. Additional information is also available at

http://www.ibm.com/software/passportadvantage

Business Partner information

If you are an IBM Business Partner -- Distributor for Workstation Software acquiring products from IBM, you may link to Passport Advantage Online for resellers where you can obtain Business Partner pricing information. An IBM ID and password are required.

https://www.ibm.com/software/howtobuy/passportadvantage/paoreseller

 
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Order now
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To order, contact your local IBM representative or your IBM Business Partner.

To identify your local IBM Business Partner or IBM representative, call 800-IBM-4YOU (426-4968). For more information, contact the Americas Call Centers.

Phone:     800-IBM-CALL (426-2255)
Fax:       800-2IBM-FAX (242-6329)
 
For IBM representative: callserv@ca.ibm.com
 
For IBM Business Partner: pwswna@us.ibm.com
 
Mail:      IBM Teleweb Customer Support
           ibm.com® Sales Execution Center, Americas North
           3500 Steeles Ave. East, Tower 3/4
           Markham, Ontario
           Canada  L3R 2Z1
 
Reference: SE001

The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.

Note: Shipments will begin after the planned availability date.

Trademarks

Electronic Service Agent is a trademark of IBM Corporation in the United States, other countries, or both.

IBM, Tivoli, Netcool, Passport Advantage and ibm.com are registered trademarks of IBM Corporation in the United States, other countries, or both.

Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both.

Intel and Pentium are registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries.

Windows is a registered trademark of Microsoft Corporation in the United States, other countries, or both.

Other company, product, and service names may be trademarks or service marks of others.

Terms of use

IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Additional terms of use are located at:

http://www.ibm.com/legal/us/en/

For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page

http://www.ibm.com/planetwide/us/

 

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