IBM FileNet Business Process Manager V4.5.1 includes new features, additional components, and Starter Pack offering for Agile Enterprise Content Management

IBM United States Software Announcement 209-253
August 18, 2009

 
 ENUS209-253.PDF (134KB)

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Overview Overview Publications Publications
Key prerequisites Key prerequisites Technical information Technical information
Planned availability dates Planned availability dates Ordering information Ordering information
Description Description Terms and conditions Terms and conditions
Product positioning Product positioning Prices Prices
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IBM® FileNet® Business Process Manager V4.5.1 enables Agile Enterprise Content Management (ECM) by delivering comprehensive content and business process management capabilities to address the creation, management, and optimization of unstructured content, related business processes, and user interfaces. This offering:

  • Supports Active Content, where content is made available to users at the right time in the right format without them having to search for it.
  • Delivers content management and content centric processing capability on an integrated, open platform with extensive functionalities, enabling you to manage the full lifecycle of complex business processes dealing with critical unstructured information assets within the enterprise.
  • Leverages latest innovations in Web 2.0 contextual collaboration and composite application technology as part of the Agile ECM Framework to deliver a compelling design experience for IT and business users.
  • Provides components to extend the powerful content centric processing capabilities with process design and simulation environment, smart electronic forms, rapid application development framework, process monitoring dashboards and complete with application and database servers.

To order, contact your IBM representative, an IBM Business Partner, or the Americas Call Centers at 800-IBM-CALL.

Reference: YE001


 
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Overview
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Many organizations have exponentially growing digital content, documents, and complex business processes that form the foundation of operations. Often, this unstructured information comes from a variety of business applications and remains in silos, while processes are not automated and optimized across the enterprise. Rapidly changing market conditions also require organizations to quickly innovate, optimize their business, and lower costs. And the need for speed increases daily. An Agile Enterprise Content Management (ECM) platform combining Enterprise Content Management (ECM) and Business Process Management (BPM) delivers flexibility to help increase business agility.

IBM FileNet Business Process Manager V4.5.1 enables Agile ECM by delivering comprehensive content and BPM capabilities to address the creation, management, and optimization of unstructured content, related business processes, and user interfaces. This offering leverages composite application environments and includes out-of-the-box ECM Widgets to deliver a compelling, collaborative design experience for IT and business users. In addition, process design and simulation tools, smart electronic forms, rapid application development framework, process monitoring dashboards, and application and database servers are included as part of the solution stack to extend and complete the powerful content centric BPM capabilities.

IBM FileNet Business Process Manager V4.5.1 includes the following components and capabilities:

  • IBM FileNet Content Manager
  • IBM FileNet ECM Widgets**
  • IBM FileNet Process Analyzer
  • IBM FileNet Process Designer
  • IBM FileNet Process Monitor
  • IBM FileNet Process Simulator
  • IBM FileNet Business Process Framework*
  • IBM FileNet Connector for Microsoft® Visio*
  • IBM FileNet eForms*
  • IBM FileNet P8 Platform: Content Engine, Process Engine, and Application Engine

* Previously sold separately.

** ECM Widgets 4.5.0 is being replaced by ECM Widgets 4.5.1, which is compatible with Business Space powered by WebSphere®. IBM will continue to provide bug fixes for 4.5.0. All new development efforts should adopt the 4.5.1.

Customers installing IBM FileNet Business Process Framework (BPF) V4.1 with IBM FileNet Business Process Manager (BPM) V4.5.1 will experience prerequisite software compatibility limitations. You can resolve with BPF V4.1 FP3, which will be available later this year. Contact IBM Support for options that may be available to you prior to the availability of BPF V4.1 FP3.

Additional bundled IBM software components with limited use license terms:

  • IBM Cognos Now! Limited Edition
  • IBM DB2® Workgroup Server Edition V9.5
  • IBM Mashup Center with InfoSphere Mashup Hub
  • IBM WebSphere Application Server V6.1

IBM FileNet Business Process Manager Starter Pack is also available for the first time as part of an ECM initiative, which will enable you to more cost-effectively implement ECM solutions. These full-featured ECM products provide companies with out-of-the-box enterprise capabilities in tiered user license configurations for smaller and departmental deployments. The ECM Starter Pack portfolio consists of four offerings:

  • IBM Content Manager Starter Pack
  • IBM FileNet Content Manager Starter Pack
  • IBM Content Collector Discovery Analytics Starter Pack
  • IBM FileNet Business Process Manager Starter Pack

 
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Key prerequisites
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Refer to the Technical information section.


 
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Planned availability dates
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September 4, 2009: Electronic software delivery

October 2, 2009: Media and documentation


 
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Description
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IBM FileNet Business Process Manager V4.5.1 is part of the ECM business segment under the Information Management brand of the IBM Software Group.

Through seamless integration between ECM and BPM, content becomes the essential information asset in business processes to help support better business outcomes. The Active Content capability automatically provides decision makers the right information at the right time in the context of important decisions, helping to both reduce errors and time wasted searching for information.

A flexible and agile user experience is delivered through the Agile ECM Framework providing the latest innovations in Web 2.0 contextual collaboration and composite application technology. With the ability to address both business user and IT requirements, this standards-based framework delivers a flexible and configurable application experience to the business user while allowing IT specialists and administrators to react more quickly to changing business requirements through the reuse of common business components and services.

IBM FileNet BPM includes:

  • Simulation, analysis, and tuning tools for continuous process improvement to help optimize business performance
  • eForms, widgets, and composite application to support configurable displays with data feeds from various local, departmental, enterprise, and external sources;
  • Case management support with step processor functionality
  • Compliance capabilities to keep track of process steps, user interactions, content changes and access controls for greater accountability

This open and extensible architecture can help reduce time-to-value and enables dynamic integration with many essential information sources such as multiple content repositories, process engines, data applications, feeds, and social networking tools.

New releases and features:

IBM FileNet Business Process Manager V4.5.1

  • Improves usability by enhancing Process Designer and Process Analyzer.
  • Increases consumability by simplifying installation process and automating deployment tasks.
  • Significant enhances Process Designer to enable a more intuitive and seamless process design experience; improved user interface and functions are based on extensive consultation with customers and business partners.
  • Enhances Process Analyzer usability by removing Process Engine and Content Engine runtime dependencies, thereby shortening the diagnostic experience by eliminating time spent recreating environments and allowing for faster, more responsive customer support.
  • Simplifies and speeds installation process by eliminating reboot requirement, reducing the number of install screens and messages.
  • Shortens deployment time by automating previously manual deployment tasks for IT Administrators and Developers, providing a rapid means to migrate configuration data from test to production environments.
  • Includes enhanced integration with IBM Content Manager Enterprise Edition V8 (CM8) customers by providing additional content operation APIs to support rich CM8 data model and extending additional content operations components to enable additional CM8 specific content operations on Process attachments.
  • Includes Process Monitor as a component of BPM so you can monitor process events in real-time using 18 pre-configured process metrics with Cognos Now! Limited Edition or with Cognos Now! Appliance.
  • Provides Workplace™ XT V1.1.4, a full-featured out-of-the-box Content Management application with drag-and-drop capabilities. Enhancements include multiple document operations, basic WebDAV support, and improved usability for Advanced Search. In addition, Application Integration Basic Content Services (BCS) 1.1.4 (integration for Microsoft Office) has been updated with improved search support, easier document adds via entry template and folder association, enhanced e-mail support, and drag-and-drop.

IBM ECM Widgets V4.5.1

  • Delivers and supports Business Space as the Agile ECM Framework for building, deploying, and executing content-centric business processes, allowing superior integration capabilities with content.
  • Enables faster time-to-value by empowering business and IT to create and share their own spaces, or logical groupings of multiple Mashup pages that comprise a business process, application, or collaborative end-user experiences.
  • Allows faster creation of BPM solutions by providing a set of out-of-the-box templates, which provide pre-integrated process capabilities for an enhanced user experience.
  • Can immediately use or customize these templates to create a new or customized process experience.
  • Can choose to mark the spaces as private or share the spaces with potential viewers or contributors.
  • Includes WebSphere Business Space as a core component, supporting a common, flexible user interface and collaboration platform across the IBM BPM Suites.
  • ECM solutions are assembled through a combination of ECM Widgets, which come pre-wired to automatically display and work together with your ECM data.
  • You can create custom widgets that add information to your ECM solutions.
  • The following ECM Widgets are included:
    • Toolbar, In-basket, Header, Work Data, Attachment, Viewer, Step Completion, Create Work Item, Create Action, and Web Page Displayer as supported in IBM FileNet BPM 4.5
    • P8 Content List Widget (new)
    • Work Data eForms Widget (new)

Note: ECM Widgets V4.5.0 is being replaced by ECM Widgets V4.5.1, which is compatible with Business Space powered by WebSphere. IBM will continue to provide bug fixes for V4.5.0. All new development efforts should adopt the V4.5.1.

IBM FileNet Business Process Manager also includes the following components, features, and benefits:

  • Delivers a comprehensive BPM system with enhanced, integrated tools and capabilities to support full process automation and optimization lifecycle, including process design, simulation, and analytics.
  • Accelerates collaborative development of extensible and configurable business solutions by providing standards-based Enterprise 2.0 components with Mashups and widgets as part of the Agile ECM Framework.
  • Integrates with multiple repositories to manage and leverage unstructured content as part of process management, including IBM Content Manager Enterprise Edition V8 (CM8) and IBM FileNet Content Manager V4.5.
  • Manages the full lifecycle of digital content and unstructured information, including advanced document management, security management, and storage management through IBM FileNet Content Manager V4.5.
  • Provides the ability to actively manage content and federate metadata across the enterprise, regardless of the repository in which it resides, through Content Federation Services.
  • Supports industry standards, including Darwin Information Typing Architecture (DITA) for designing, writing, managing, and publishing information on an XML architecture; Business Process Modeling Notation (BPMN) for process modeling; XML Process Definition Language (XPDL) for definition and execution of process semantics.
  • Includes free limited use licenses for WebSphere Application Server V6.1 and DB2 Workgroup Server Edition V9.5 database software.
  • IBM FileNet Business Process Framework
    • Empowers the user to achieve faster deployment of process applications while minimizing custom coding.
    • Provides built-in work distribution and case management capabilities to handle role-based work queues, search, prioritization and sorting of incoming tasks.
    • Supports multiple object stores and offers new case management tools, allowing knowledge workers to merge, split, or reclassify a case, for greater deployment flexibility and business agility.
  • IBM FileNet Connector for Microsoft Visio
    • Accelerates FileNet BPM implementation by allowing you to leverage investments in Visio by importing legacy or BPMN workflow diagrams into IBM FileNet Process Designer for process simulation, deployment, and execution.
    • Increases mapping accuracy and process modeling consistency across the enterprise by providing BPMN stencil and template to use in Microsoft Visio.
  • IBM FileNet eForms
    • Offers browser-based thin-client eForms that are tightly integrated with IBM FileNet Business Process Manager and IBM FileNet Content Manager.
    • Provides an intuitive and powerful design environment with a single point-and-click user interface for enterprise eForms design without requiring code or back-end scripts.
    • Creates highly intelligent, high fidelity eForms that become the user interface to business processes so that they can be created, launched, received, and processed more quickly and efficiently.
  • IBM Cognos Now! Limited Edition
    • Delivers operational dashboards to continuously monitor key performance indicators (KPIs) and process metrics from IBM FileNet BPM.
    • Provides real-time event processing and alerting capabilities through visually rich and customizable dashboards, allowing greater agility in responding to business changes.
    • Offers self-service dashboards with embedded query, reporting and analysis, tightly integrated with IBM Cognos 8 BI, providing up-to-date, actionable intelligence for rapid, fact-based decision making.
    • Helps you realize lower total cost of ownership and achieve rapid deployment through a prepackaged software appliance.

The following new features are available in IBM FileNet Business Process Manager V4.5.1:

  • Process Designer improvements
    • Through customer and Business Partner consultations, Process Designer has been improved, focusing on ease of use. Users will more easily find the same functionality and familiar paradigms through improved layout to the map and process definition.
    • Improved layout
      • Improves screen layout to give more work space to critical process design areas.
      • Consolidates mapping tools to locate in one tool bar, which simplifies the layout and allows room for important functionally in additional screen area.
      • Shows workflow properties so they are more visible and permanently accessible throughout the design process.
      • Allows users to simultaneously open multiple steps and route properties for enhanced usability.
    • Better process definition and design experience
      • Steps organized into palettes can be accessed either from the mapping toolbar or as a floating window with palettes and steps organized.
      • Step properties focus on the most important functionality for that step type for ease of use.
      • Improved property functionality organization helps make process definition faster and easier.
      • Clarify relationships between process steps and properties through improved visual displays helps make it easier to rapidly map a process.
    • Visual design enhancements
      • Simplify and update process design icons with indicators when a step is selected.
      • Improve highlight when a route is selected to make route drawing and process step mapping more obvious.
      • Update overall visual design to improve the clarity of actions.
    • Enhanced integration with IBM Content Manager Enterprise Edition V8 (CM8)
      • Supports for additional functions on an enhanced event infrastructure:
        • Additional event types: content check in and check out.
        • System-defined attribute support; created timestamp, created USERID, changed timestamp, changed USERID, content expiration date.
      • Enables XML import/export of event subscriptions in System Administration Client to support moving definitions from one IBM CM8 system to another system
      • Improves usability by providing automated drop-down list for selection of IBM FileNet BPM processes and workflow data fields in CM8 Administration Client
      • Enhances Content Extended Operation API to support rich IBM Content Manager V8 data model
        • Allows retrieving and updating of child attributes at as many levels deep as allowed by the data model.
        • Allows retrieval of different part types and different part numbers of a particular part type.
  • Process Analyzer enhancement
    • Improves component usability by removing IBM FileNet P8 Process Engine and Content Engine runtime dependencies, thereby shortening diagnostic experience by eliminating time spent to recreate environments and allowing for faster, more responsive customer support.
  • Improves consumability of IBM FileNet P8 Process Engine
    • Simplifies and speeds installation process by eliminating reboot requirement, reducing the number of install screens and message.
    • Shortens deployment time by automating previously manual deployment tasks for IT administrators and developers, providing a rapid means to migrate configuration data from test to production environments.
  • Supports flexible integration with Cognos Now! with Process Monitor
    • Includes Process Monitor (formerly known as Business Activity Monitor Project) as a component of BPM so you could monitor process events in real-time using 18 pre-configured process metrics with Cognos Now! Limited Edition or with Cognos Now! Appliance.
  • Supports Workplace XT V1.1.4
    • Provides a full-featured out-of-the-box Content Management application with drag-and-drop capabilities.
    • Includes new enhancements for multiple document operations, basic WebDAV support, and improved usability for Advanced Search.
    • Integrates with Microsoft Office through IBM Application Integration Basic Content Services (BCS) V1.1.4 and offers improved search support, easier document adds via entry template/folder association, enhanced e-mail support, and drag-and-drop feature.
  • Support for Business Space powered by WebSphere
    • Leverages Business Space as the Agile ECM Framework for assembling, deploying, and executing content-centric business processes, allowing superior integration capabilities with content.
    • Assembles ECM solutions through a combination of ECM Widgets, which come pre-wired, and automatically display and work together with your ECM data.
    • Allows creation of custom widgets that add information to the ECM solutions.
  • Provide out-of-the-box ECM Widgets to run in Business Space powered by WebSphere
    • In-Basket Widget - View a list of in-baskets and work items associated with your role.
    • Toolbar Widget - Provides an Action menu for choosing a preconfigured function, called an action. Depending on which actions are configured, you can launch a new work item, launch a new eForm work item, or open a Web page. Custom actions may also be available.
      • Launch Process Widget - Launch a new work item for a preconfigured workflow or for a workflow that you select. If the launch step processor is a Business Space page, the launch step opens in a new tabbed page within Business Space.
      • Launch Process (eForm) Widget (new) - Launch Process (eForm) widget is an action selected from the Toolbar Action menu. This action is used to launch a new work item associated with an eForm.
      • Open Web page - Open a configured Web page in a separate browser window. The window is model, that is, you cannot work in the main window until you close the second browser window.
    • Content List Widget (new) - This widget shows a list of documents retrieved from a search that is executed on a backend content server. You can view the documents and their properties, and download them.
    • Viewer Widget - Display documents stored in P8 object stores in IBM FileNet Content Manager.
    • Step Processor Widgets - These widgets are used on a step processor page to create a new work item or to complete an existing work item.
      • Attachment Widget - Displays attachment lists, grouped by workflow fields.
      • Header Widget - Displays system properties associated with a work item, including step name, deadline, subject, and instructions.
      • Step Completion Widget - Displays the workflow response list, executes responses, and saves or closes the work item.
      • Work Data Widget - Displays data entry fields on a new work item that you launch, or on an existing work item that's assigned to you.
      • Work Data eForm Widget - Allows you to replace standard Work Data with a more intelligent, user-intuitive eForms interface.

IBM FileNet Business Process Manager Starter Pack is also available for the first time as part of an IBM ECM initiative, which will enable you to more cost-effectively implement ECM solutions. These full-featured ECM products provide companies with out-of-the-box enterprise capabilities in tiered user license configurations for smaller and departmental deployments. The ECM Starter Pack portfolio consists of four offerings:

  • IBM Content Manager Starter Pack
  • IBM FileNet Content Manager Starter Pack
  • IBM Content Collector Discovery Analytics Starter Pack
  • IBM FileNet Business Process Manager Starter Pack

Accessibility by people with disabilities

A US Section 508 Voluntary Product Accessibility Template (VPAT) can be requested via the IBM Web site

http://www.ibm.com/able/product_accessibility/index.html

 
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Product positioning
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IBM FileNet Business Process Manager V4.5.1 is part of the ECM business segment under the Information Management brand of the IBM Software Group.

IBM FileNet Business Process Manager V4.5.1 is targeted at CIOs and line-of-business managers in Global Enterprises and small and medium business organizations who need to harness their unstructured information and integrate it with business processes, reduce cost of operations, and proactively address changing business conditions to optimize business performance.

IBM FileNet Business Process Manager V4.5.1 is a solutions platform that seamlessly integrates ECM and BPM capabilities for mission-critical business operations.

Through seamless integration between ECM and BPM, content becomes the essential information asset in business processes to support the best possible business outcome. Active Content capability automatically provides decision makers the right information at the right time in context of important decisions, significantly reducing errors and eliminating time wasted searching for information.

Simulation, analysis, and tuning tools are included for continuous process improvement to proactively optimize business performance. Forms integration for full electronic lifecycle management of content as well as case management support a wide range of use cases. IBM FileNet Business Process Manager V4.5.1 keeps track of process steps, user interactions, content changes, and access controls offers greater accountability to address compliance requirements.

A flexible and agile user experience is delivered through the Agile ECM Framework providing the latest innovations in Web 2.0 contextual collaboration and composite application technology. With the ability to satisfy both, business user and IT requirements, this standards-based framework delivers a flexible and configurable application experience to the business user while allowing IT specialists and administrators to quickly react to changing business requirements through the reuse of common business components and services.

This open and extensible architecture helps reduce time-to-value and enables dynamic integration with many essential information sources such as multiple content repositories, process engines, data applications, feeds and social networking tools.


 
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Availability of national languages
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Product description            Language        GA date
 
IBM FileNet Bus Process Mgr    Multilingual    October 2, 2009
V4.5.1                         (Portuguese,
                               French,
                               Catalan,
                               Russian,
                               Arabic, Thai,
                               Korean,
                               Chinese -
                               Simplified,
                               Spanish,
                               Portuguese-Brazilian,
                               German,
                               Swedish,
                               Japanese,
                               Chinese -
                               Traditional,
                               Dutch, Czech,
                               Italian,
                               Finnish,
                               Polish)

 
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Program number
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Program    VRM                          Program name
number
 
5724-R76   4.5.1                        IBM FileNet Business
                                        Process Manager

 
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Offering Information
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Product information is available via the Offering Information Web site

http://www.ibm.com/common/ssi

Also, visit the Passport Advantage® Web site

http://www.ibm.com/software/passportadvantage

IBM training provides education to support many IBM offerings. Descriptions of courses are on the IBM training Web site

http://www.ibm.com/services/learning/ites.wss/tp/en?pageType=tp_search

Contact your training representative for additional information or to schedule on-site training.


 
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Publications
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No publications are shipped with this product.

The IBM Publications Center

http://www.ibm.com/shop/publications/order

The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided. Payment options for orders are via credit card (in the U.S.) or customer number for 20 countries. A large number of publications are available online in various file formats, and they can all be downloaded by all countries.

Specific publications related to this announcement

IBM FileNet Business Process Manager

http://www-01.ibm.com/software/data/content-management/filenet-business-process-manager/

IBM FileNet Process Analyzer

http://www-01.ibm.com/software/data/content-management/filenet-process-analyzer/

IBM FileNet Process Simulator

http://www-01.ibm.com/software/data/content-management/filenet-process-simulator/

IBM FileNet Business Process Framework

http://www-01.ibm.com/software/data/content-management/filenet-business-process-framework/

IBM FileNet Connector for Microsoft Visio

http://www-01.ibm.com/software/data/content-management/filenet-business-process-manager/visio.html

IBM FileNet eForms

http://www-01.ibm.com/software/data/content-management/filenet-eforms/

IBM Cognos Now!

http://www-01.ibm.com/software/data/cognos/products/now/

IBM Business Space

http://www-01.ibm.com/software/integration/wdpe/BusSpace.html

IBM Mashup Center

http://www-01.ibm.com/software/info/mashup-center/

InfoSphere Mashup Hub

http://www-01.ibm.com/software/data/infosphere/mashup-hub/

IBM FileNet Synergies with Mashup Hub

http://www-01.ibm.com/software/data/infosphere/mashup-hub/synergies-filenet.html

 
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Technical information
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Specified operating environment

Hardware requirements

Refer to product documentation for FileNet Business Process Manager

http://www-01.ibm.com/support/docview.wss?rs=3247&context=SSNVNV&uid=swg27010002
Software requirements

Refer to product documentation

http://www-01.ibm.com/support/docview.wss?rs=3247&context=SSNVNV&uid=swg27010002

The program's specifications and specified operating environment information may be found in documentation accompanying the program, if available, such as a README file, or other information published by IBM, such as an announcement letter. Documentation and other program content may be supplied only in the English language.

Compatibility

Customers installing IBM FileNet Business Process Framework (BPF) V4.1 with IBM FileNet Business Process Manager (BPM) V4.5.1 will experience prerequisite software compatibility limitations. You can resolve with BPF V4.1 FP3 available later this year. Contact IBM Support for options that may be available to you prior to the availability of BPF V4.1 FP3.

Security, auditability, and control

The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.


 
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Software Services
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IBM Software Services has the breadth, depth, and reach to manage your services needs. You can leverage the deep technical skills of our lab-based, software services team and the business consulting, project management, and infrastructure expertise of our IBM Global Services team. Also, we extend our IBM Software Services reach through IBM Business Partners to provide an extensive portfolio of capabilities. Together, we provide the global reach, intellectual capital, industry insight, and technology leadership to support a wide range of critical business needs.

To learn more about IBM Software Services or to contact a Software Services sales specialist, visit

http://www.ibm.com/software/sw-services/

ECM Lab Services

IBM Lab Services for ECM provides packaged and individualized software service offerings to design, develop, deploy, maintain, and expand IBM ECM software.

Implementation Package Services

  • ECM Implementation Services are fixed-scope, fixed-priced packages that help you get your ECM solution off on the right start. IBM ECM experts install the software, provide skills transfer, and with some packages, provide limited system configuration or added mentoring activities.

ECM Implementation Services ensure that you have a technically sound and functional system framework necessary for the successful development and deployment of your ECM solution. These services allow you to be confident that whether your ECM solution is designed and developed by your staff, ECM Lab Services, or a certified partner. It will be implemented and supported on a system framework that has been expertly installed, tested, and certified for support by IBM ECM Support.

Ask your Lab Services Sales Manager about these Implementation Packages:

  • IBM FileNet Business Process Manager Install Package
  • IBM FileNet Business Process Manager Lite Install Package
  • IBM FileNet Content Manager Install Package
  • IBM FileNet Business Process Manager Install Package
  • IBM FileNet Business Process Framework Install and Mentor Package
  • IBM FileNet eForms Install and Mentor Package
  • Cognos Now! for ECM Install and Mentor Package

You can find your ECM Lab Services Sales Manager at

http://www-01.ibm.com/software/data/services/contacts.html

Custom Services:

  • ECM Lab Services Field Delivery Organization focuses on your ability to manage the value, reliability, availability, and serviceability of your ECM systems. Utilizing proven methodologies and with direct access to IBM ECM Engineering and Support, Field Delivery Consultants are able to efficiently upgrade your systems with minimal risk and impact to your business. With a dedicated upgrade team, IBM offers both on-site and remote upgrade services to help you keep your system current.
  • ECM Product Consulting Services provides expert resources and proven best practices for the assessment, design, development, and deployment of customized IBM ECM Product solutions. With a focus on mentoring, knowledge transfer, and staff augmentation, we assist you and Business Partners with the expertise and project management to help ensure successful ECM deployments.
  • ECM Platform Services provides a family of services that addresses your needs during the planning, implementation, and migration stages of your transition to IBM FileNet P8.
  • Platform Conversion Services - Conversion Services provide a fail-safe methodology for protecting your data during the transition of your ECM solution to a new operating system or database. Our team of experts manages and executes the platform conversion process for supported platforms.
  • Transition Planning - IBM FileNet P8 Transition Planning Service provides expert resources to you in planning the transition from your existing FileNet Panagon system architecture to a new IBM FileNet P8 architecture. This service assists you with the many decisions that need to be made to ensure your organization fully maximizes the benefits of IBM FileNet P8.
  • Content Migration and Federation Services - Unifying content throughout your organization is a critical ECM requirement. ECM Lab Services enables you to unify your content through migration or federation.

Learn more by contacting your Lab Services Sales Manager about these Custom Services. You can find your ECM Lab Services Sales Manager at

http://www-01.ibm.com/software/data/services/contacts.html

 
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Ordering information
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This product is only available via Passport Advantage. It is not available as shrinkwrap.

Product information

Licensed function title             Product group   Product
                                                    category
 
IBM FileNet Bus Process Manager     FileNet         FileNet
 Add-On Authorized                   Business        Business
                                     Process         Process
                                     Manager         Manager
IBM FileNet Bus Process Manager     FileNet         FileNet
 Add-On Employee                     Business        Business
                                     Process         Process
                                     Manager         Manager
IBM FileNet Bus Process Manager     FileNet         FileNet
 Add-On Ext User                     Business        Business
                                     Process         Process
                                     Manager         Manager
IBM FileNet Bus Process Manager     FileNet         FileNet
 Employee                            Business        Business
                                     Process         Process
                                     Manager         Manager
IBM FileNet Bus Process Manager     FileNet         FileNet
 Ext User                            Business        Business
                                     Process         Process
                                     Manager         Manager
IBM FileNet Business Process        FileNet         FileNet
 Manager Authorized                  Business        Business
                                     Process         Process
                                     Manager         Manager
IBM FileNet Business Process        FileNet         FileNet
 Manager Starter Pack Authorized     Business        Business
                                     Process         Process
                                     Manager         Manager

FileNet Value Units

Authorized User Value Unit (AUVU) license conversion table

Cumulative Minimum    Maximum    User       Max UVUs   Cumulative Cumulative
volume     authorized authorized Value      for each   UVUs at    volume
level                            Units per  level      each       disc
                                 authorized            level
 
1               1             20 1.00000           20        20    0.0%
2              21             50 0.83333           25        45   10.0%
3              51            100 0.80000           40        85   15.0%
4             101            250 0.76666          115       200   20.0%
5             251            500 0.60000          150       350   30.0%
6             501          1,000 0.50000          250       600   40.0%
7           1,001          5,000 0.47500        1,900     2,500   50.0%
8           5,001         10,000 0.40000        2,000     4,500   55.0%
9          10,001         25,000 0.36666        5,500    10,000   60.0%
10         25,001     10,000,000 0.33333    3,324,967  3,334,967  67.0%

Employee User Value Unit (EUVU) license conversion table

Cumula- Minimum    Maximum       User     Max        Cumula-     Cumula-
tive    employees  employees     Value    UVUs       tive UVUs   tive
volume                           Units    for        at each     vol
level                            per      each       level       disc
                                 employee level
 
 1          1,000        2,500   1.000         2,500      2,500   0.0%
 2          2,501        5,000   0.800         2,000      4,500  10.0%
 3          5,001       10,000   0.700         3,500      8,000  20.0%
 4         10,001       30,000   0.650        13,000     21,000  30.0%
 5         30,001       50,000   0.550        11,000     32,000  36.0%
 6         50,001      100,000   0.500        25,000     57,000  43.0%
 7        100,001      300,000   0.465        93,000    150,000  50.0%
 8        300,001      500,000   0.400        80,000    230,000  54.0%
 9        500,001    1,000,000   0.360       180,000    410,000  59.0%
10      1,000,001  100,000,000   0.320    31,680,000 32,090,000  67.9%

External User Value Unit (XUVU) license conversion table

Cumula- Minimum      Maximum         User    Max           Cumula-        Cumula-
tive    ext          ext             Value   UVUs          tive UVUs      tive
volume  users        users           Units   for           at each        vol
level                                per ext each          level          disc
                                     user    level
 
 1            1,000       10,000     1.00000        10,000        10,000   0.0%
 2           10,001       50,000     0.87500        35,000        45,000  10.0%
 3           50,001      100,000     0.60000        30,000        75,000  25.0%
 4          100,001      500,000     0.43750       175,000       250,000  50.0%
 5          500,001    1,000,000     0.30000       150,000       400,000  60.0%
 6        1,000,001   25,000,000     0.24375     5,850,000     6,250,000  75.0%
 7       25,000,001   50,000,000     0.15000     3,750,000    10,000,000  80.0%
 8       50,000,001  250,000,000     0.13750    27,500,000    37,500,000  85.0%
 9      250,000,001  500,000,000     0.05000    12,500,000    50,000,000  90.0%
10      500,000,001  100,000,000,000 0.05000 4,975,000,000 5,025,000,000  95.0%

Starter Pack Authorized User Value Unit (SPAUVU) license conversion table

Cumula- Minimum  Maximum   User     Max      Cumula-   Cumula-
tive    author-  author-   Value    UVUs     tive UVUs tive
volume  ized     ized      Units    for      at each   volume
level                      per      each     level     discount
                           author-  level              
                           ized
 
1         250      250     0.80000  200      200       20.0%
2         251      500     0.60000  150      350       30.0%
3         501    1,000     0.50000  250      600       40.0%
4       1,001    1,400     0.47500    1.90   790       43.6%
Program name                          PID        Charge unit
                                      number     description
 
IBM FileNet Bus Process Manager       5724-R76   Per User Value
 Add-On Authorized                                Unit
IBM FileNet Bus Process Manager       5724-R76   Per User Value
 Add-On Authorized                                Unit for Linux
                                                  on System z
IBM FileNet Bus Process Manager       5724-R76   Per User Value
 Add-On Employee                                  Unit
IBM FileNet Bus Process Manager       5724-R76   Per User Value
 Add-On Employee                                  Unit for Linux
                                                  on System z
IBM FileNet Bus Process Manager       5724-R76   Per User Value
 Add-On Ext User                                  Unit for Linux
                                                  on System z
IBM FileNet Bus Process Manager       5724-R76   Per User Value
 Add-On Ext User                                  Unit
IBM FileNet Bus Process Manager       5724-R76   Per User Value
 Employee                                         Unit for Linux
                                                  on System z
IBM FileNet Bus Process Manager       5724-R76   Per User Value
 Employee                                         Unit
IBM FileNet Bus Process Manager Ext   5724-R76   Per User Value
 User                                             Unit
IBM FileNet Bus Process Manager Ext   5724-R76   Per User Value
 User                                             Unit for Linux
                                                  on System z
IBM FileNet Business Process Manager  5724-R76   Per User Value
 Authorized                                       Unit
IBM FileNet Business Process Manager  5724-R76   Per User Value
 Authorized                                       Unit for Linux
                                                  on System z
IBM FileNet Business Process Manager  5724-R76   Per User Value
 Starter Pack Authorized                          Unit

Charge metrics definitions

The subject programs have a new structure for licensing and pricing designed for clarity, simplicity, and unity with other products in the IBM Enterprise Content Management portfolio. The former approach relied upon licensing servers and users - with users licensed on a named, concurrent, e-business, employee, and external basis. This has been replaced with a new approach based on Value Units (VUs), with a primary focus on user access.

Value Unit (VU): VU is the unit of measure by which this program is licensed. VU Value Unit entitlements are based on the quantity of a specific designated measurement, either users or resources, for the given program. A proof of entitlement (PoE) must be obtained for the appropriate number of VU Value Units required for your environment as defined by the specific program terms. The VU Value Unit entitlements are specific to the program and may not be exchanged, interchanged, or aggregated with VU Value Unit entitlements of another program. To understand these benefits of VU Value Unit licensing, and to determine how many VU Value Units to obtain for the program, contact your IBM representative.

IBM FileNet Business Process Manager is available in one the following User Value Units (UVU):

  • Authorized User Value Unit (AUVU): For selective licensing of users who are internal to the organization.
  • Employee User Value Unit (EUVU): For collectively licensing all employees and agents who act on behalf of the organization
  • External User Value Unit (XUVU): For licensing of users who are external to the organization.
  • Authorized User: An individual (named or unnamed) within or outside of the customer enterprise permitted to access the ECM software and components in any manner directly or indirectly through any means.
  • Starter Pack User Value Unit (SP AUVU): For selective licensing of users who are internal to the organization per parameters set forth in the SP AUVU license conversion table and subject to additional restrictions.

Employee User: All employees of the company/subsidiary must be licensed, even if only a subset of the employees are actual users. Agents and contractors acting on behalf of customer count as employees. At all times, both the number of EUVU entitlements and the number of Add-On EUVU entitlements must meet or exceed the total employee headcount of the customer enterprise. EUVU cannot be mixed with AUVU for the same product.

External User: External Users are generally the customer's customers who will need infrequent, read-only access to the program. License may only be used by persons who are not employees, agents, or contractors of the customer affiliates or subsidiaries.

Add-On User License: Grants user access to incremental product capability in IBM FileNet Business Process Manager, given that user is already licensed for the appropriate base functionality (IBM FileNet Content Manager, IBM Content Manager V8).

Starter Pack User

The following restrictions apply:

1. You may not use a CBPM Starter Pack with a repository that at any time shares an object store and a configuration database with another repository.
2. You may only use a CBPM Starter Pack in conjunction with one repository.
3. The maximum number of SP AUVUs licensee may use in conjunction with a given CBPM Starter Pack at any time is 790.

Trade-up license means an entitlement that enables a licensee to exchange a license of one CBPM Starter Pack to a license of the IBM Content Business Process Manager Program product at a specific price. Once a trade-up license is obtained with respect to a given CBPM Starter Pack, the IBM Content Business Process Manager Program license that the licensee receives replaces the licensee's original entitlement to the CBPM Starter Pack and the licensee has no further right to use the CBPM Starter Pack.

For each Authorized User accessing the CBPM Starter Pack, licensee must have the number of AUVU entitlements set forth in the IBM Content Business Process Manager Starter Pack Authorized User Value Unit license conversion table that corresponds to the number of Authorized Users accessing the CBPM Starter Pack at any time. At no time may the number of Authorized Users accessing the CBPM Starter Pack or any component of the CBPM Starter Pack in any manner, directly or indirectly or through any other means exceed licensees entitlement to use the CBPM Starter Pack, as indicated on the applicable PoE. In the event licensee reaches the Maximum SP utilization level with respect to a given CBPM Starter Pack, if licensee wishes to increase their entitlement to use the CBPM Starter Pack, licensee must contact an IBM representative or an IBM Business Partner to purchase a trade-up license at the then current rates for such license. Additional charges, such as the cost of the additional licenses, will also apply.

Product pricing

Each product has a fixed price per UVU. Customers license the appropriate number of UVUs to provide access to a corresponding user population.

Cumulative volume discounting

As the user quantity increases, the number of UVUs increase albeit at a slower rate. Value Unit license conversion tables establish the required number of UVUs for a specified number of users.

Volume discounting examples:

  • 100 authorized users require 85 AUVUs
  • 1,000 authorized users require 600 AUVUs
  • 5,000 authorized users require 2,500 AUVUs

Content Manager configuration example:

  • Content Manager AUVU price = $Y per AUVU
  • 5,000 authorized users require 2,500 AUVUs
  • Total price = $Y x 2,500

Resource Value Units (RVUs)

Three types of RVUs are available for licensing select products and options:

  1. Pages Per Month Resource Value Units (PRVUs) are perpetual licenses to install and run the licensed program on one or more scanner stations or computer devices and to process up to a defined number of pages per calendar month.
  2. Terabyte Resource Value Units (TRVUs) are perpetual licenses to store up to a defined number of terabytes of content on Image Services storage devices and supported P8 Fixed File Stores.
  3. Processor Value Unit (PVU) licensing for distributed software comprises of perpetual licenses for each processor core on which the software is deployed. More information about PVU licensing can be found at this location
http://www-306.ibm.com/software/lotus/passportadvantage/pvu_licensing_for_customers.html

Although the subject programs are now offered under a new, streamlined licensing and pricing model, the function of the products has not changed from that of previously available offerings.

Passport Advantage program licenses

IBM FileNet Business Process Manager

Part description                                         Part
                                                         number
 
IBM FileNet Business Process Manager Authorized
FN Bus Process Mgr Auth UVU Annual SW S&S Rnwl           E04Y8LL
FN Bus Process Mgr Auth UVU Lic + SW S&S 12 Mo           D0479LL
FN Bus Process Mgr Auth UVU SW S&S Reinstate 12 Mo       D047ALL

IBM FileNet Business Process Manager

Part description                                         Part
                                                         number
 
IBM FileNet Bus Process Manager Add-On Authorized
FN Bus Proc Mgr AddOn Auth UVU Annual SW S&S Rnwl        E04Y6LL
FN Bus Proc Mgr AddOn Auth UVU Lic + SW S&S 12 Mo        D0475LL
FN Bus Proc Mgr AddOn Auth UVU SW S&S Reinstate 12 Mo    D0476LL

IBM FileNet Business Process Manager

Part description                                         Part
                                                         number
 
IBM FileNet Bus Process Manager Employee
FN Bus Process Mgr Empl UVU Annual SW S&S Rnwl           E04YCLL
FN Bus Process Mgr Empl UVU Lic + SW S&S 12 Mo           D047HLL
FN Bus Process Mgr Empl UVU SW S&S Reinstate 12 Mo       D047ILL

IBM FileNet Business Process Manager

Part description                                         Part
                                                         number
 
IBM FileNet Bus Process Manager Ext User
FN Bus Process Mgr Exte UVU Annual SW S&S Rnwl           E04Y5LL
FN Bus Process Mgr Exte UVU Lic + SW S&S 12 Mo           D0473LL
FN Bus Process Mgr Exte UVU SW S&S Reinstate 12 Mo       D0474LL

IBM FileNet Business Process Manager

Part description                                         Part
                                                         number
 
IBM FileNet Bus Process Manager Add-On Employee
FN Bus Proc Mgr AddOn Emp UVU Annual SW S&S Rnwl         E04YMLL
FN Bus Proc Mgr AddOn Emp UVU Lic + SW S&S 12 Mo         D0482LL
FN Bus Proc Mgr AddOn Emp UVU SW S&S Reinstate 12 Mo     D0483LL

IBM FileNet Business Process Manager

Part description                                         Part
                                                         number
 
IBM FileNet Bus Process Manager Add-On Ext User
FN Bus Proc Mgr AddOn Ext UVU Annual SW S&S Rnwl         E04YNLL
FN Bus Proc Mgr AddOn Ext UVU Lic + SW S&S 12 Mo         D0485LL
FN Bus Proc Mgr AddOn Ext UVU SW S&S Reinstate 12 Mo     D0486LL

IBM FileNet Business Process Manager

Part description                                         Part
                                                         number
 
IBM FileNet Business Process Manager Starter Pack
 Authorized
FileNet Bus Process Mgr Starter Pack Auth UVU Annual SW  E07MPLL
 S&S Rnwl
FileNet Bus Process Mgr Starter Pack Auth UVU Lic + SW   D0AR6LL
 S&S 12 Mo
FileNet Bus Process Mgr Starter Pack Auth UVU SW S&S     D0AR7LL
 Reinstate 12 Mo

Passport Advantage trade-up licenses

IBM FileNet Business Process Manager

Precursor product           Trade-up product            Part
                                                        number
 
IBM FileNet Business
 Process Manager Authorized
IBM FileNet Business        FileNet Bus Proc Mgr Auth   D0AR4LL
 Process Manager Starter     Per User Value Unit Trade
 Pack Authorized             Up Lic + SW S&S 12 Mo

Passport Advantage supply

Program name/description                                 Part
                                                         number
 
IBM FileNet Bus Process Mgr V4.5.1
IBM FileNet Business Process Manager V4.5.1              BQ00TML
 MultiPlatform ML Media Pack

Passport Advantage customer: Media pack entitlement details

Customers with active maintenance or subscription for the products listed are entitled to receive the corresponding media pack.

IBM FileNet Bus Process Mgr V4.5.1

Entitled maintenance        Media packs description     Part
offerings description                                   number
 
FileNet Business Process    IBM FileNet Business        BQ00TML
 Manager Add-On Authorized   Process Manager V4.5.1
 per UVU                     MultiPlatform ML Media
                             Pack
FileNet Business Process    IBM FileNet Business        BQ00TML
 Manager Add-On Employee     Process Manager V4.5.1
 UVU                         MultiPlatform ML Media
                             Pack
FileNet Business Process    IBM FileNet Business        BQ00TML
 Manager Add-On Ext User     Process Manager V4.5.1
 UVU                         MultiPlatform ML Media
                             Pack
FileNet Business Process    IBM FileNet Business        BQ00TML
 Manager Authorized per UVU  Process Manager V4.5.1
                             MultiPlatform ML Media
                             Pack
FileNet Business Process    IBM FileNet Business        BQ00TML
 Manager Employee UVU        Process Manager V4.5.1
                             MultiPlatform ML Media
                             Pack
FileNet Business Process    IBM FileNet Business        BQ00TML
 Manager Ext User UVU        Process Manager V4.5.1
                             MultiPlatform ML Media
                             Pack
IBM FileNet Business        IBM FileNet Business        BQ00TML
 Process Manager AddOn       Process Manager V4.5.1
 Authorized Per User Value   MultiPlatform ML Media
 Unit for Linux® on System z®  Pack
IBM FileNet Business        IBM FileNet Business        BQ00TML
 Process Manager AddOn       Process Manager V4.5.1
 Employee Per User Value     MultiPlatform ML Media
 Unit for Linux on System z  Pack
IBM FileNet Business        IBM FileNet Business        BQ00TML
 Process Manager AddOn       Process Manager V4.5.1
 External Per User Value     MultiPlatform ML Media
 Unit for Linux on System z  Pack
IBM FileNet Business        IBM FileNet Business        BQ00TML
 Process Manager Authorized  Process Manager V4.5.1
 Per User Value Unit for     MultiPlatform ML Media
 Linux on System z           Pack
IBM FileNet Business        IBM FileNet Business        BQ00TML
 Process Manager Employee    Process Manager V4.5.1
 Per User Value Unit for     MultiPlatform ML Media
 Linux on System z           Pack
IBM FileNet Business        IBM FileNet Business        BQ00TML
 Process Manager External    Process Manager V4.5.1
 Per User Value Unit for     MultiPlatform ML Media
 Linux on System z           Pack
IBM FileNet Business        IBM FileNet Business        BQ00TML
 Process Manager Starter     Process Manager V4.5.1
 Pack Authorized User Value  MultiPlatform ML Media
 Unit                        Pack

Cross-platform products

Cross-platform product for use on System z

Order the part numbers that follow when the product is used for either the development of code that will be deployed on System z servers or when the product will be communicating and/or transferring data between a distributed server and a System z server. Otherwise order from the other set of part numbers in this announcement. This set of part numbers provides the identical supply and authorization as the other set in this announcement

Cross-platform product for use on System z Integrated Facility for Linux (IFL) engines

Order the part numbers that follow when the product is intended to run on the Linux operating system on System z IFL engines. If the product is not intended to run on the Linux operating system on System z IFL engines, order from the other set of part numbers in this announcement. This set of part numbers provides the identical supply and authorization as the other set in this announcement.

IBM FileNet Business Process Manager

Part description                                         Part
                                                         number
 
IBM FileNet Business Process Manager Authorized
FileNet Bus Proc Mgr Linux on System z Auth UVU Annual   E07B5LL
 SW S&S Rnwl
FileNet Bus Proc Mgr Linux on System z Auth UVU Lic +    D09WNLL
 SW S&S 12 Mo
FileNet Bus Proc Mgr Linux on System z Auth UVU SW S&S   D09WQLL
 Reinstate 12 Mo

IBM FileNet Business Process Manager

Part description                                         Part
                                                         number
 
IBM FileNet Bus Process Manager Add-On Authorized
FileNet Bus Proc Mgr Linux onSystem z AddOn Auth UVU     E07B9LL
 Annual SW S&S Rnwl
FileNet Bus Proc Mgr Linux onSystem z AddOn Auth UVU     D09X8LL
 Lic + SW S&S 12 Mo
FileNet Bus Proc Mgr Linux onSystem z AddOn Auth UVU SW  D09WTLL
 S&S Reinstate 12 Mo

IBM FileNet Business Process Manager

Part description                                         Part
                                                         number
 
IBM FileNet Bus Process Manager Employee
FileNet Bus Proc Mgr Linux on System z Employee UVU      E07BCLL
 Annual SW S&S Rnwl
FileNet Bus Proc Mgr Linux on System z Employee UVU Lic  D09WZLL
 + SW S&S 12 Mo
FileNet Bus Proc Mgr Linux on System z Employee UVU SW   D09X1LL
 S&S Reinstate 12 Mo

IBM FileNet Business Process Manager

Part description                                         Part
                                                         number
 
IBM FileNet Bus Process Manager Ext User
FileNet Bus Proc Mgr Linux on System z External UVU      E07BDLL
 Annual SW S&S Rnwl
FileNet Bus Proc Mgr Linux on System z External UVU Lic  D09X2LL
 + SW S&S 12 Mo
FileNet Bus Proc Mgr Linux on System z External UVU SW   D09X3LL
 S&S Reinstate 12 Mo

IBM FileNet Business Process Manager

Part description                                         Part
                                                         number
 
IBM FileNet Bus Process Manager Add-On Employee
FileNet Bus Proc Mgr Linux onSystem z AddOn Empl UVU     E07B8LL
 Annual SW S&S Rnwl
FileNet Bus Proc Mgr Linux onSystem z AddOn Empl UVU     D09WULL
 Lic + SW S&S 12 Mo
FileNet Bus Proc Mgr Linux onSystem z AddOn Empl UVU SW  D09WVLL
 S&S Reinstate 12 Mo

IBM FileNet Business Process Manager

Part description                                         Part
                                                         number
 
IBM FileNet Bus Process Manager Add-On Ext User
FileNet Bus Proc Mgr Linux on System z AddOn Ext UVU     E07AXLL
 Annual SW S&S Rnwl
FileNet Bus Proc Mgr Linux on System z AddOn Ext UVU     D09W1LL
 Lic + SW S&S 12 Mo
FileNet Bus Proc Mgr Linux on System z AddOn Ext UVU SW  D09W6LL
 S&S Reinstate 12 Mo

 
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The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with IBM are contained in the applicable contract documents such as the IBM International Program License Agreement, IBM International Passport Advantage Agreement, and the IBM Agreement for Acquisition of Software Maintenance.

Licensing

IBM International Program License Agreement including the License Information document and Proof of Entitlement (PoE) govern your use of the program. PoEs are required for all authorized use.

Part number products only, offered outside of Passport Advantage, where applicable, are license only and do not include Software Maintenance.

License Information form numbers
Program name                              Program    Form number
                                          number
 
IBM FileNet Business Process Manager      5724-R76   L-CLAW-7H9JJV,
                                                     L-PLES-7QRP4T

The program's License Information will be available for review on the IBM Software License Agreement Web site

http://www.ibm.com/software/sla/sladb.nsf
Limited warranty applies

Yes

Money-back guarantee

If for any reason you are dissatisfied with the program and you are the original licensee, you may obtain a refund of the amount you paid for it, if within 30 days of your invoice date you return the program and its PoE to the party from whom you obtained it. If you downloaded the program, you may contact the party from whom you acquired it for instructions on how to obtain the refund.

For programs acquired under the IBM International Passport Advantage Agreement, this term applies only to your first acquisition of the program

Authorization for use on home/portable computer

The program may be stored on the primary machine and another machine, provided that the program is not in active use on both machines at the same time. You may not copy and use this program on another computer without paying additional license fees.

IBM FileNet Business Process Manager:  No
International Passport Agreement
Volume orders (IVO)

No

Passport Advantage applies

Yes, and through the Passport Advantage Web site at

http://www.ibm.com/software/passportadvantage

This product is only available via Passport Advantage. It is not available as shrinkwrap.

Other terms
IBM Operational Support Services - SoftwareXcel

No

System i Software Maintenance applies

No

Educational allowance available

Not applicable.


 
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Passport Advantage

For Passport Advantage information and charges, contact your IBM representative or authorized IBM Business Partner. Additional information is also available at

http://www.ibm.com/software/passportadvantage

Business Partner information

If you are an IBM Business Partner -- Distributor for Workstation Software acquiring products from IBM, you may link to Passport Advantage Online for resellers where you can obtain Business Partner pricing information. An IBM ID and password are required.

https://www.ibm.com/software/howtobuy/passportadvantage/paoreseller

 
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Order now
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To order, contact your local IBM representative or your IBM Business Partner.

To identify your local IBM Business Partner or IBM representative, call 800-IBM-4YOU (426-4968). For more information, contact the Americas Call Centers.

Phone:     800-IBM-CALL (426-2255)
Fax:       800-2IBM-FAX (242-6329)
 
For IBM representative: callserv@ca.ibm.com
 
For IBM Business Partner: pwswna@us.ibm.com
 
Mail:      IBM Americas Call Centers
           IBM CALL, 6th Floor
           105 Moatfield Drive
           North York, Ontario
           Canada  M3B 3R1
 
Reference: YE001

The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.

Note: Shipments will begin after the planned availability date.

Trademarks

Workplace is a trademark of IBM Corporation in the United States, other countries, or both.

IBM, FileNet, WebSphere, DB2, Passport Advantage and System z are registered trademarks of IBM Corporation in the United States, other countries, or both.

Microsoft is a registered trademark of Microsoft Corporation in the United States, other countries, or both.

Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both.

Other company, product, and service names may be trademarks or service marks of others.

Terms of use

IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Additional terms of use are located at:

http://www.ibm.com/legal/us/en/

For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page

http://www.ibm.com/planetwide/us/

 

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