IBM InfoSphere Classification Module V8.7: Reducing compliant information management costs through advanced content classification

IBM United States Software Announcement 209-234
August 18, 2009

 
 ENUS209-234.PDF (114KB)

Table of contents   Document options  
At a glance At a glance Offering Information Offering Information
Overview Overview Publications Publications
Key prerequisites Key prerequisites Technical information Technical information
Planned availability dates Planned availability dates Software Services Software Services
Description Description Ordering information Ordering information
Product positioning Product positioning Terms and conditions Terms and conditions
Program number Program number Prices Prices
Education support Education support Order now Order now
 
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At a glance
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IBM® InfoSphere Classification Module V8.7 helps you automate content centric decisions by combining multiple methods of content analysis. Highlights of V8.7 include the following new features, primarily in support of IBM Compliant Information Management strategy:

  • Extension of the Classification Center application to support the classification and review of content residing in IBM Content Manager (CM8) and on file systems
  • Full support of regular expression syntax for enhanced pattern matching and extraction
  • Support for improved integration with IBM Content Collector, unlocking the full power of the InfoSphere Classification Module analysis methods
  • Get started faster with sample projects and tutorials
  • Customized classification method with a new API callout for adding your own classification methods and external validations

To order, contact your IBM representative, an IBM Business Partner, or the Americas Call Centers at 800-IBM-CALL.

Reference:

IBM InfoSphere Classification Module  YE001

 
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Overview
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IBM InfoSphere Classification Module V8.7 is designed to help users tame the explosion of unstructured content with content-enabled applications, while helping them spend less to manage that content.

V8.7 of the InfoSphere Classification Module furthers this goal with numerous improvements:

  • Extension of the Classification Center application to support the classification and review of content residing in IBM Content Manager (CM8) and on file systems
  • Support for improved integration with IBM Content Collector, unlocking the full power of the InfoSphere Classification Module analysis methods
  • Sample projects and tutorials for faster start
  • New API callout for adding your own classification methods and external validations
  • Full support of regular expression syntax for enhanced pattern matching and extraction

New applications aim to increase revenue, improve productivity, reduce risk, and generally cut costs by getting more use from content. They incur new productivity costs with every manual classification task placed on the end user. These small costs can snowball to hundreds of thousands of dollars every year, even for a mid-sized organization, stifling the return on investment (ROI) on these initiatives and distracting employees from their key responsibilities.

The InfoSphere Classification Module shifts the intelligence and cost burden away from employees by helping you to automate content-centric, daily categorization decisions via analysis of the full text of documents and e-mails. Derive insight from your content and make consistent, accurate decisions about your content by combining and layering multiple methods of analysis (ranging from simple rules to entity extraction to learn by example approaches).

Advanced classification helps to derive more value from your content with fewer resources. Advanced content classification can help you to cut costs while simultaneously accelerating the rate at which new content-enabled applications harness the explosion of unstructured content and provides returns on Enterprise Content Management (ECM) investment.


 
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Key prerequisites
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Refer to the Hardware requirements and Software requirements sections for details.


 
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Planned availability dates
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August 20, 2009: Electronic software delivery

September 23, 2009: Media and documentation


 
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Description
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IBM InfoSphere Classification Module can be used as a free-standing service, but operates in tandem with many elements of the IBM Enterprise Content Management (ECM) portfolio. The InfoSphere Classification Module is integrated directly with various elements of the IBM ECM portfolio, including IBM Content Collector, IBM FileNet® Records Manager, and IBM OmniFind™ Enterprise Edition, as well as IBM ECM repositories. Many of the new developments for this release have been created with these integration points in mind, in order to maximize the savings and automation IBM ECM customers can realize from deploying automated classification.

IBM InfoSphere Classification Module helps you automate the process of categorizing your content by incorporating the full text of your content into its analysis. As part of the IBM ECM architecture, the Classification Module helps you save time, get more content under management faster, and accelerate the return on your investment in ECM.

IBM InfoSphere Content Collector

Significant improvements are delivered to its core product to facilitate the use of the Decision Plan functionality by IBM Content Collector. Introduced in V8.6 (released in 2008), Decision Plans provide for two major elements of classification functionality:

  • The ability to execute rules-based analysis for the purpose of classification of content.
  • The ability to combine these individual rule-based analyses with one or more context-based classification analyses (for example, classification by comparing the content against training sets for each category).

V8.7 provides functionality that will allow future versions of IBM Content Collector to efficiently utilize Decision Plans. With Decision Plans, Content Collector users of the Classification Module will have access to a full range of classification analysis methods, improving classification accuracy in content collection and archival scenarios.

Decision Plan improvements

In V8.7, Decision Plans themselves have been enhanced as well.

First, the pattern matching functionality has been enhanced. In prior versions, Classification Module customers have been able to define patterns for identification and subsequent extraction from long form text. This pattern extraction capability is one of the rules-based methods of classification provided by Decision Plans to identify and extract patterns such as account identifiers and customer identifiers.

In V8.7, users of the Classification Workbench can define these pattern matching and extraction rules using the full, standard, regular expression syntax with which IT users are familiar and trained.

The Decision Plan functionality has been modified such that it is now extensible. Do you require a custom method of classification analysis in addition to those provided by the InfoSphere Classification Module? Or do you want the InfoSphere Classification Module to validate its assignments with an outside, trusted source of information? The open API now included with the InfoSphere Classification Module allows for such customizations by IBM customers and Business Partners. The Decision Plan functionality now provides call-outs to allow for custom programs to analyze the filtered documents and any categories already defined by the Classification Module.

Classification Center: IBM Content Manager and File Systems

The Classification Center is an application in InfoSphere Classification Module that monitors and executes classification of content in the repositories. Further, the Classification Center application provides the ability to review and modify the classifications assigned by the InfoSphere Classification Module. This review process is one avenue for providing real-time feedback to the Classification Module train-by-example approach.

In V8.7 of the InfoSphere Classification Module, the Classification Center application now can operate directly against IBM Content Manager as well as IBM FileNet Content Manager. The full breadth of Classification Center functionality available to IBM FileNet Content Manager users is now available to IBM Content Manager users as well.

With Classification Center application running against IBM Content Manager, the Classification Center can also now monitor file system folders and execute classification for content on a file system. InfoSphere Classification Module can reorganize and reassign content to new folders on your file system based on its analysis and categorization of the information. These file system-based capabilities are especially useful for early explorations and demonstrations of the products classification analysis methods.

New languages

Finnish and Norwegian has been added to the roster of languages for which the InfoSphere Classification Module provides natural language processing. The full list of languages includes:

Arabic
Chinese (Simple)
Chinese (Traditional)
Dutch
English
Farsi
Finnish
French
German
Hebrew
Italian
Japanese
Korean
Norwegian
Portuguese
Russian
Spanish
Swedish

If you wish to use the product with other languages, the InfoSphere Classification Module provides a generic language processing option.

Other improvements

Workbench. The workbench administration tool now has improved usability providing for a more intuitive navigation experience via a tabbed navigation screen paradigm. Uninitiated users will find it easier to execute tasks more quickly.

Sample projects and tutorials. New sample projects have been added to help users begin classifying content more rapidly. With the new tutorials, you can explore the capabilities of the product on your own, at your own pace.

Accessibility by people with disabilities

A US Section 508 Voluntary Product Accessibility Template (VPAT) can be requested via the IBM Web site

http://www.ibm.com/able/product_accessibility/index.html

 
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Product positioning
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The IBM InfoSphere Classification Module is a part of the IBM ECM portfolio.

The InfoSphere Classification Module can be used as a stand-alone product without the presence of any IBM ECM product. However, V8.7 provides prebuilt integration to IBM FileNet P8, IBM Content Manager, and IBM FileNet Records Manager. The product is also designed for use with IBM Content Collector and IBM OmniFind Enterprise Edition.


 
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Program number
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Program    VRM                          Program name
number
 
5724-T45   8.7.0                        IBM InfoSphere
                                        Classification Module

 
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Education support
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The following educational offerings are available as listed below:

Course code            Course title           Course type
 
IR10                   Classification Module  Classroom
                       for IBM OmniFind
                       Discovery Edition

IBM training provides education to support many IBM offerings. Descriptions of courses for IT professionals and managers are on the IBM training Web site

http://www.ibm.com/services/learning/

Call IBM training at 800-IBM-TEACH (426-8322) for catalogs, schedules, and enrollments.


 
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Offering Information
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Product information is available via the Offering Information Web site

http://www.ibm.com/common/ssi

Also, visit the Passport Advantage® Web site

http://www.ibm.com/software/passportadvantage

 
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Publications
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No publications are shipped with this product.

The IBM Publications Center

http://www.ibm.com/shop/publications/order

The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided. Payment options for orders are via credit card (in the U.S.) or customer number for 20 countries. A large number of publications are available online in various file formats, and they can all be downloaded by all countries.

The documentation for IBM InfoSphere Classification Module is available in PDF or HTML format.

The IBM InfoSphere Classification Module documentation will only be available online, as described below.

To access the PDF versions of the documentation online, refer to the IBM InfoSphere Classification Module publications library page at

http://www.ibm.com/support/docview.wss?rs=3376&uid=swg27015054

Also available are product downloads, fix packs, and technotes at the IBM InfoSphere Classification Module Support site

http://www.ibm.com/software/data/content-management/cla

The IBM InfoSphere Classification Module information center can be found at

http://publib.boulder.ibm.com/infocenter/classify/v8r7

Welcome page

http://publib.boulder.ibm.com/infocenter/classify/v8r7/topic/com.ibm.c lassify.nav.doc/welcome.htm

Information roadmap

http://www.ibm.com/support/docview.wss?rs=3376&uid=swg27015053

Installation topics

http://publib.boulder.ibm.com/infocenter/classify/v8r7/index.jsp?topic=/com.ibm.classify.admin.doc/g_AG_Installation.htm

 
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Technical information
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Specified operating environment

Hardware requirements

Disk space (minimum)

AIX: 1 GB
Linux: 1 GB
Solaris: 1 GB
Windows: 1 GB

RAM (minimum)

The RAM specifications in the following list reflect basic server requirements for a development or small installation. Actual memory requirements relate directly to the size of the knowledge base, the number of languages supported, and performance requirements:

AIX: 2 GB
Linux: 2 GB
Solaris: 2 GB
Windows: 1 GB

CPU

The CPU specifications in the following list reflect basic server requirements for a development or small installation. Actual system requirements relate directly to the size of the knowledge base, the number of languages supported, and performance requirements.

AIX: 1.64 GHz
Linux: 2.66 GHz
Solaris: 1.64 GHz
Windows: 2.66 GHz

For specifications regarding compilers (optional depending on customer's use of the product's API), refer to Classification Module V8.7 system requirements at

http://www.ibm.com/support/docview.wss?rs=3376&uid=swg27015052
Software requirements

Operating systems

The following list specifies the operating system for the IBM InfoSphere Classification Module server:

AIX 5L V5.3 (32 bit)
AIX V6.1 (32 bit)
Red Hat Enterprise Linux AS/ESWS 5.0 (32 bit)
SUSE Linux Enterprise Server 10 (32 bit)
Sun Microsystems Solaris 10
Microsoft Windows Server 2003 Enterprise Edition (32 bit)
Microsoft Windows Server 2008 Enterprise Edition (32 bit)

Operating systems (Classification Workbench)

The following list specifies the operating system for any computer on which you install the Classification Workbench application:

Microsoft Windows Server 2003 Enterprise Edition (32 bit)
Microsoft Windows Vista Enterprise (32 bit)
Microsoft Windows Vista Enterprise (32 bit) with Federal Desktop Core Configuration (FDCC)
Microsoft Windows XP Professional (32 bit)
Microsoft Windows XP Professional (32 bit) with Federal Desktop Core Configuration (FDCC)
Microsoft Windows Server 2008 Enterprise Edition (32 bit)

Browser requirements

Microsoft Internet Explorer 7
Mozilla Firefox 3.0

For a more detailed and up-to-date list of prerequisite software, refer to Classification Module V8.7 system requirements at

http://www.ibm.com/support/docview.wss?rs=3376&uid=swg27015052

The program's specifications and specified operating environment information may be found in documentation accompanying the program, if available, such as a README file, or other information published by IBM, such as an announcement letter. Documentation and other program content may be supplied only in the English language.

Security, auditability, and control

IBM InfoSphere Classification Module uses the security and auditability features of the host hardware or software.

The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.


 
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Software Services
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IBM Software Services has the breadth, depth, and reach to manage your services needs. You can leverage the deep technical skills of our lab-based, software services team and the business consulting, project management, and infrastructure expertise of our IBM Global Services team. Also, we extend our IBM Software Services reach through IBM Business Partners to provide an extensive portfolio of capabilities. Together, we provide the global reach, intellectual capital, industry insight, and technology leadership to support a wide range of critical business needs.

Lab Services

IBM Lab Services for ECM provides packaged and individualized software service offerings to design, develop, deploy, maintain, and expand IBM ECM software.

IBM ECM Lab Services provides the following Implementation Package and custom services to implement or utilize the IBM InfoSphere Classification Module.

Implementation Package Services

ECM Implementation Services are fixed-scope, fixed-priced packages that help clients get their ECM solution off on the right start. IBM ECM experts install the software, provide skills transfer, and with some packages, provide limited system configuration or added mentoring activities.

ECM Implementation Services ensure that you have a technically sound and functional system framework necessary for the successful development and deployment of you ECM solution. These services allow you to be confident that whether your ECM solution is designed and developed by your staff, ECM Lab Services, or a certified partner, it will be implemented and supported on a system framework that has been expertly installed, tested, and certified for support by IBM ECM Support.

IBM InfoSphere Classification Module Install and Mentor Package

Prerequisite: (choose appropriate one for your repository)

Learning Services Course Code: Course Code: F042 IBM FileNet P8 Platform Administration 4.5
or
Learning Services Course Code: IM401 IBM DB2® Content Manager V8

Implementation and Mentor description:

This service provides the expert resources to install the InfoSphere Classification Module software at your site for use in classifying documents or e-mails already stored in your IBM repository. It also provides hands-on assistance and mentoring to address questions and key issues regarding the installation and configuration of the InfoSphere Classification Module. The ECM Consultant will help guide you on strategies and procedures that have been employed by other successful ECM installations. The completed installation also ensures that the software is supportable by IBM product support.

Service descriptions for each package may be found at

http://www.ibm.com/software/data/services/ecmpackagesdesc.html

Custom services:

IBM Product Consulting Services provide expert resources and proven best practices for the assessment, design, development and deployment of customized IBM ECM product solutions. With a focus on mentoring, knowledge transfer, and staff augmentation, IBM assist you with the expertise and project management to help ensure successful ECM deployments.
The Discovery team provides in-depth technical knowledge for implementing Discovery solutions from initial solution design through implementation.

To learn more about IBM Software Services or to contact a Software Services sales specialist, visit

http://www.ibm.com/software/sw-services/

 
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Ordering information
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This product is only available via Passport Advantage. It is not available as shrinkwrap.

Product information

Licensed function title             Product group   Product
                                                    category
 
IBM Classification Module           IBM OmniFind IBM OmniFind
IBM Classification Module           IBM OmniFind IBM OmniFind
 Authorized
IBM Classification Module Employee  IBM OmniFind IBM OmniFind
IBM Classification Module External  IBM OmniFind IBM OmniFind
Program name                          PID        Charge unit
                                      number     description
 
IBM Classification Module             5724-T45   Per Processor
                                                  Value Unit (PVU)
IBM Classification Module             5724-T45   Processor-Days
IBM Classification Module Authorized  5724-T45   Per User Value
                                                  Unit
IBM Classification Module Employee    5724-T45   Per User Value
                                                  Unit
IBM Classification Module External    5724-T45   Per User Value
                                                  Unit

Charge metrics definitions

Processor Value Unit (PVU)

PVU is the unit of measure by which this program is licensed. PVU entitlements are based on processor families (vendors and brands). A Proof of Entitlement (PoE) must be obtained for the appropriate number of PVUs based on the level or tier of all processor cores activated and available for use by the program on the server. Some programs allow licensing to less than the full capacity of the server's activated processor cores, sometimes referred to as sub-capacity licensing. For programs which offer sub-capacity licensing, if a server is partitioned utilizing eligible partitioning technologies, then a PoE must be obtained for the appropriate number of PVUs based on all activated processor cores available for use in each partition where the program runs or is managed by the program. Refer to the International Passport Advantage Agreement Attachment for Sub-Capacity Terms or the program's License Information to determine applicable sub-capacity terms. The PVU entitlements are specific to the program and may not be exchanged, interchanged, or aggregated with PVU entitlements of another program.

For general overview of PVUs for processor families (vendors and brands), go to

http://www-306.ibm.com/software/lotus/passportadvantage/ pvu_licensing_for_customers.html

To calculate the exact PVU entitlements required for the program, go to

https://www-112.ibm.com/software/howtobuy/passportadvantage/ valueunitcalculator/vucalc.wss

User Value Unit (UVU)

UVU is the metric by which this program is licensed. UVU entitlements are based on the number of users for the given program. A PoE must be obtained for the appropriate number of UVUs required for your environment as defined by the specific program terms. The UVU entitlements are specific to the program and may not be exchanged, interchanged, or aggregated with UVU entitlements of another software program. UVU licensing offers price benefits for customers by enabling a lower cost of incremental growth of resources. To understand these benefits of UVU licensing, and to determine how many UVUs to obtain for the program, please contact your IBM representative.

A Value Unit is a pricing charge metric for program license entitlements, which is based upon the quantity of a specific designated measurement used for a given program. Each program has a designated measurement. The most commonly used designated measurement is a processor core. However, for select programs, there are other designated measurements such as users or resources which may include servers, client devices, and messages. The number of value unit entitlements required for a program depends on how the program is deployed in your environment and must be obtained from a value unit table. You must obtain a PoE for the calculated number of value unit entitlements for your implementation. The value unit entitlements are specific to a program and may not be exchanged, interchanged, or aggregated with Value Unit entitlements of another program.

At all times, the number of users accessing the program or any component of the program in any manner, directly or indirectly (for instance, via a multiplexing program, device, or application server) or through any other means must not exceed your entitlement to use the program, as indicated on the applicable PoEs.

Authorized (AUVU): For selectively licensing internal users within your organization. The number of AUVUs you require is based on the number of authorized users within your organization that may access the program and/or whose user content may be analyzed using the program in any manner at set forth in the AUVU license conversion table.

External (XUVU): For licensing users who are external to your organization whose user content is analyzed using the program. The number of XUVUs you require is based on the number of external users whose user content may be analyzed using the program in any manner as set forth in the External User Value Unit license conversion table.

Employee (EUVU): For collectively licensing all of your internal users. The number of EUVUs you require will be based on the number of employees in your Enterprise as set forth in the EUVU license conversion table.

Enterprise: An Enterprise includes any legal entity that, by more than 50%, owns, is owned by, or is under common ownership with You. You are the legal entity that is authorized to execute and administer this agreement on behalf of an enterprise. You need not be a company and may be the entire enterprise.

Passport Advantage program licenses

IBM InfoSphere Classification Module

Part description                                         Part
                                                         number
 
IBM Classification Module
IBM InfoSphere Classification Module PVU Annual SW S&S   E046XLL
 Rnwl
IBM InfoSphere Classification Module PVU Lic + SW S&S    D61U6LL
 12 Mo
IBM InfoSphere Classification Module PVU SW S&S          D61U7LL
 Reinstate

IBM InfoSphere Classification Module

Part description                                         Part
                                                         number
 
IBM Classification Module Authorized
IBM InfoSphere Classification Module Authorized UVU      E06VFLL
 Annual SW S&S Rnwl
IBM InfoSphere Classification Module Authorized UVU Lic  D090ILL
 + SW S&S 12 Mo
IBM InfoSphere Classification Module Authorized UVU SW   D090JLL
 S&S Reinstate 12 Mo

IBM InfoSphere Classification Module

Part description                                         Part
                                                         number
 
IBM Classification Module Employee
IBM InfoSphere Classification Module Employee UVU        E06VGLL
 Annual SW S&S Rnwl
IBM InfoSphere Classification Module Employee UVU Lic +  D090KLL
 SW S&S 12 Mo
IBM InfoSphere Classification Module Employee UVU SW     D090LLL
 S&S Reinstate 12 Mo

IBM InfoSphere Classification Module

Part description                                         Part
                                                         number
 
IBM Classification Module External
IBM InfoSphere Classification Module External UVU        E06VHLL
 Annual SW S&S Rnwl
IBM InfoSphere Classification Module External UVU Lic +  D090MLL
 SW S&S 12 Mo
IBM InfoSphere Classification Module External UVU SW     D090NLL
 S&S Reinstate 12 Mo

Passport Advantage supply

Program name/description                                 Part
                                                         number
 
InfoSphere Classificatn Mod V8.7.0
IBM InfoSphere Classification Module V8.7 MP EN Media    BF042EN
 Pack

Passport Advantage customer: Media pack entitlement details

Customers with active maintenance or subscription for the products listed are entitled to receive the corresponding media pack.

InfoSphere Classificatn Mod V8.7.0

Entitled maintenance        Media packs description     Part
offerings description                                   number
 
Classification Module Per   IBM InfoSphere              BF042EN
 Value Unit                  Classification Module V8.7
                             MP EN Media Pack
IBM Classification Module   IBM InfoSphere              BF042EN
 Auth UVU                    Classification Module V8.7
                             MP EN Media Pack
IBM Classification Module   IBM InfoSphere              BF042EN
 Empl UVU                    Classification Module V8.7
                             MP EN Media Pack
IBM Classification Module   IBM InfoSphere              BF042EN
 Ext UVU                     Classification Module V8.7
                             MP EN Media Pack

On/Off CoD

IBM Classification Module

Part description                                         Part
                                                         number
 
IBM InfoSphere Classification Module PROCESSOR-Day(s)    D61UGLL
Per Use-Day OOCoD

 
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Terms and conditions
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The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with IBM are contained in the applicable contract documents such as the IBM International Program License Agreement, IBM International Passport Advantage Agreement, and the IBM Agreement for Acquisition of Software Maintenance.

Licensing

IBM International Program License Agreement including the License Information document and PoE govern your use of the program. PoEs are required for all authorized use.

Part number products only, offered outside of Passport Advantage, where applicable, are license only and do not include Software Maintenance.

License Information form number
Program name                              Program    Form number
                                          number
 
IBM InfoSphere Classification Module      5724-T45   L-JKRR-7SKGQ8

The program's License Information will be available for review on the IBM Software License Agreement Web site

http://www.ibm.com/software/sla/sladb.nsf
Limited warranty applies

Yes

Money-back guarantee

If for any reason you are dissatisfied with the program and you are the original licensee, you may obtain a refund of the amount you paid for it, if within 30 days of your invoice date you return the program and its PoE to the party from whom you obtained it. If you downloaded the program, you may contact the party from whom you acquired it for instructions on how to obtain the refund.

For programs acquired under the IBM International Passport Advantage Agreement, this term applies only to your first acquisition of the program.

For programs acquired under any of IBM's On/Off CoD software offerings, this term does not apply since these offerings apply to programs already acquired and in use by you.

Authorization for use on home/portable computer

The program may be stored on the primary machine and another machine, provided that the program is not in active use on both machines at the same time. You may not copy and use this program on another computer without paying additional license fees.

Product name
 
IBM InfoSphere Classification Module:  No
International Passport Agreement
Volume orders (IVO)

No

Passport Advantage applies

Yes, and through the Passport Advantage Web site at

http://www.ibm.com/software/passportadvantage

This product is only available via Passport Advantage. It is not available as shrinkwrap.

Other terms
IBM Operational Support Services - SoftwareXcel

No

System i Software Maintenance applies

No

Educational allowance available

Not applicable.

On/Off CoD

To be eligible for On/Off CoD pricing, customers must be enabled for temporary capacity on the corresponding hardware, and the required contract - Z125-6907, Amendment for iSeries® and pSeries® Temporary Capacity On Demand - Software - must be signed prior to use.


 
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Prices
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Passport Advantage

For Passport Advantage information and charges, contact your IBM representative or authorized IBM Business Partner. Additional information is also available at

http://www.ibm.com/software/passportadvantage

Business Partner information

If you are an IBM Business Partner -- Distributor for Workstation Software acquiring products from IBM, you may link to Passport Advantage Online for resellers where you can obtain Business Partner pricing information. An IBM ID and password are required.

https://www.ibm.com/software/howtobuy/passportadvantage/paoreseller

IBM Global Financing

IBM Global Financing offers competitive financing to credit-qualified customers to assist them in acquiring IT solutions. Offerings include financing for IT acquisition, including hardware, software, and services, both from IBM and other manufacturers or vendors. Offerings (for all customer segments: small, medium, and large enterprise), rates, terms, and availability can vary by country. Contact your local IBM Global Financing organization or visit

http://www.ibm.com/financing

IBM Global Financing offerings are provided through IBM Credit LLC in the United States, and other IBM subsidiaries and divisions worldwide to qualified commercial and government customers. Rates are based on a customer's credit rating, financing terms, offering type, equipment type, and options, and may vary by country. Other restrictions may apply. Rates and offerings are subject to change, extension, or withdrawal without notice.


 
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To order, contact your local IBM representative or your IBM Business Partner.

To identify your local IBM Business Partner or IBM representative, call 800-IBM-4YOU (426-4968). For more information, contact the Americas Call Centers.

Phone:     800-IBM-CALL (426-2255)
Fax:       800-2IBM-FAX (242-6329)
 
For IBM representative: callserv@ca.ibm.com
 
For IBM Business Partner: pwswna@us.ibm.com
 
Mail:      IBM Americas Call Centers
           IBM CALL, 6th Floor
           105 Moatfield Drive
           North York, Ontario
           Canada  M3B 3R1
 
Reference: YE001

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OmniFind is a trademark of IBM Corporation in the United States, other countries, or both.

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Other company, product, and service names may be trademarks or service marks of others.

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