IBM Software Assembly Toolkit V3.2 saves money and reduces errors with deployment automation for your solutions

IBM United States Software Announcement 209-221
July 14, 2009

 
 ENUS209-221.PDF (117KB)

Table of contents   Document options  
At a glance At a glance Publications Publications
Overview Overview Technical information Technical information
Key prerequisites Key prerequisites Software Services Software Services
Planned availability dates Planned availability dates Ordering information Ordering information
Description Description Terms and conditions Terms and conditions
Availability of national languages Availability of national languages  IBM  Electronic Services IBM Electronic Services
Program number Program number Prices Prices
Offering Information Offering Information Order now Order now
 
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At a glance
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IBM® Software Assembly Toolkit V3.2 creates simple, fast deployment packages for software solutions built on IBM middleware to help you save money and reach new markets.

  • Deploy your solutions in hours instead of days.
  • Turn setup instructions into a brochure instead of a book.
  • Reduce errors by eliminating manual steps.
  • Enable non-IT personnel to deploy your software solutions.

Features

  • Eclipse-based integrated development environment
  • Single, intuitive solution deployment wizard
  • Assembly wizards to integrate business applications without creating complex scripts or custom code
  • Online catalog of prebuilt deployment accelerators for many IBM software products

In addition, IBM Software Assembly Toolkit provides a natural migration path for IBM Express Runtime customers either as a stand-alone product or as part of the IBM Express Runtime V3.2 product bundle that is part of this announcement.

For ordering, contact your IBM representative, an IBM Business Partner, or IBM Americas Call Centers at 800-IBM-CALL (Reference: YE001).


 
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Overview
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IBM Software Assembly Toolkit V3.2 creates simple, fast deployment packages for software solutions built on IBM middleware.

Business solutions usually involve multiple products and services that work and share data together. IBM Software Assembly Toolkit provides an open platform that you can use to integrate custom applications, products, and services with middleware components to create and distribute a total business solution as a single deliverable. When you provide a total business solution as a single deliverable, you simplify the process of deploying a solution and minimize configuration errors.

Using the Software Assembly Toolkit, you specify the applications that collectively make up your business solution. You then specify configuration parameters during the solution creation, which later prevents end users from installing a solution incorrectly. You can share variables across applications so that you can share information such as user names, installation locations, passwords, and port numbers. In this way, you can provide a solution directly to end users as needed, without requiring further assistance for configuration or integration. The Software Assembly Toolkit greatly reduces the complexity and time required to deploy a total business solution to customers in small and medium businesses in addition to enterprise environments.

What is provided?

  • A wizard-driven toolkit that automates the installation and configuration of middleware products and the applications that run on them by assembling them into simple, fast, and reliable deployment packages
  • An intuitive deployment wizard to help you deliver a solution to one or more target computers using an interface that helps you deploy a solution task-by-task
  • An inventory of readily available deployment accelerators for IBM middleware products that eliminates the need to create your own installation scripts for your solution

How does it help?

  • Saves everyone money by reducing the time and skill level required for solution deployment
  • Improves client satisfaction with the integrated solution deployment experience

Why do I need it?

  • So you are not limited by the skills of IT staff to get your solution up and running.
  • IBM Software Assembly Toolkit is very low cost, easy-to-use, and more flexible than you can imagine.

IBM Express Runtime V3.2 continues to provide one-stop shopping for your application, database, and Web serving needs.

IBM Software Assembly Toolkit is the same powerful toolkit that has been included with IBM Express Runtime from the beginning. Now that the toolkit is a separate product with greater flexibility, it is replacing the need for IBM Express Runtime in many cases. However, the product set of IBM DB2® Express Edition or IBM Informix® Dynamic Server Express Edition and IBM WebSphere® Application Server - Express is still one of the most common middleware combinations used to run business solutions. Thus, we are also announcing the availability of IBM Express Runtime V3.2.

Unlike previous versions of IBM Express Runtime, the middleware products are not preintegrated into the toolkit and do not come with an integrated console. Instead, the media packs and eImages for the individual middleware products are shipped in a bundle along with the IBM Software Assembly Toolkit V3.2, giving solution providers the flexibility to combine these products, their administration tools, and others in a manner that best fits their needs.


 
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Key prerequisites
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For details, refer to the Hardware requirements and Software requirements sections.


 
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Planned availability dates
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Electronic software delivery:

  • July 14, 2009 - IBM Software Assembly Toolkit
  • July 27, 2009 - IBM Express Runtime

Physical media and documentation:

  • July 27, 2009 - IBM Software Assembly Toolkit
  • August 4, 2009 - IBM Express Runtime

 
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Description
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IBM Software Assembly Toolkit assembles multiple software products and the applications that run on them into simple, fast, and reliable deployment packages.

Features:

  • Automated software installation and configuration
    • Middleware installation, application installation, and complete solution configuration.
    • Wizards eliminate need for manual steps and complex script development.
  • Appliance-ready software solutions: Generated packages are readily consumable by other appliance deployment technologies
  • Customizable software solutions
    • One package can deploy to customized infrastructures
      • Single or multiple servers
      • Multiplatform
        • Linux®, Windows®, i5/OS®, AIX®, Solaris, and HP-UX
        • Intel® or POWER® processors
    • Wizards help you select what customization is allowed at install time.
    • Other customization can be performed programmatically.

IBM Software Assembly Toolkit is ideal for complex software deployments, software solution replication, and embedding OEM software. It enables you to:

  • Rapidly replicate software solutions across departments, branch offices, and customer locations
    • Generate a single package that can be deployed to customized infrastructures (for example, unique hardware, virtual machine, operating system, and software combinations)
    • Reduce the number of errors during deployment by eliminating many or all manual steps
    • Enable nontechnical employees to deploy software solutions or solution updates
    • Automate and replicate the installation of business applications and their required customer-purchased software products that are commonly assembled together and sold as a solution
    • Capture business application configurations using wizards to automate the application installation and configuration steps needed to replicate a solution at a customer location
  • Greatly simplify complex solution deployments when it is important for installation and configuration to go quickly and smoothly
    • Reduce that complexity in the eyes of the customer with wizards that provide a common look and feel, and drive automation into each installation and configuration step
    • Reduce the number of errors during deployment by eliminating many or all manual steps
  • Gain complete control over the deployment experience by embedding software
    • Embed software for solution deployment
    • Automate middleware installation, application installation, and complete solution configuration with a single customizable user interface
    • Eliminate the need for most manual steps, and script development and execution
    • Automate the delivery and installation of solution updates
    • Generate a single package that can be deployed to unique hardware, virtual machine, operating system, and software combinations
    • Generate a single package that can be deployed to single or multiple servers
    • Reduce the number of errors during deployment by eliminating many or all manual steps
    • Enable nontechnical employees to deploy software solutions or solution updates

Section 508 of the U.S. Rehabilitation Act

IBM Express Runtime is capable as of August 4, 2009, when used in accordance with IBM's associated documentation, of satisfying the applicable requirements of Section 508 of the Rehabilitation Act, provided that any assistive technology used with the product properly interoperates with it. A U.S. Section 508 Voluntary Product Accessibility Template (VPAT), containing details on the products accessibility compliance, can be requested at

http://www.ibm.com/able/product_accessibility/index.html

 
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Availability of national languages
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Product description            Language        GA date
 
IBM Express Runtime V3.2.0     Multilingual    August 4, 2009
                                (French,
                                Korean,
                                Chinese -
                                Simplified,
                                Spanish,
                                Portuguese-Brazilian,
                                German,
                                Japanese,
                                Chinese -
                                Traditional,
                                English,
                                Italian),
                                Multilingual
                                (French,
                                Korean,
                                Chinese -
                                Simplified,
                                Spanish,
                                Portuguese-Brazilian,
                                German,
                                Japanese,
                                Chinese -
                                Traditional,
                                English US,
                                Italian)
IBM Software Assembly Toolkit  Multilingual    July 27, 2009
 V3.2.0                         (French,
                                Korean,
                                Chinese -
                                Simplified,
                                Spanish,
                                Portuguese-Brazilian,
                                German,
                                Japanese,
                                Chinese -
                                Traditional,
                                English,
                                Italian)

 
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Program number
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Program
number     VRM          Program name
 
5724-J10   3.2.0        IBM Express Runtime

 
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Offering Information
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Product information is available via the Offering Information Web site

http://www.ibm.com/common/ssi

Also, visit the Passport Advantage® Web site

http://www.ibm.com/software/passportadvantage

 
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Publications
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No publications are shipped with this product.

Information Centers

Installation and use documentation for IBM Software Assembly Toolkit and IBM Express Runtime are shipped within the products and accessible through the launchpad and help interfaces. All the product documentation, including reference materials, are also available in HTML and PDF formats at

http://publib.boulder.ibm.com/infocenter/satinfo/v3r2
http://www.ibm.com/software/webservers/expressruntime/library/

These links provide access to the information centers, getting started guides, and other related reference materials. To view the documentation in the information center, you need a Web browser that supports HTML 4 and CSS. Terms and conditions for use of the machine-readable files are shipped with the files. No hardcopy publications are shipped with this product.

Publications specific to Business Partners

Additional overviews, education, and references for Business Partners can be downloaded at

http://www.ibm.com/isv/go/softwareassembly

The IBM Publications Center

http://www.ibm.com/shop/publications/order

The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided. Payment options for orders are via credit card (in the U.S.) or customer number for 50 countries. A large number of publications are available online in various file formats, and they can all be downloaded by all countries free of charge.


 
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Technical information
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Specified operating environment

Hardware requirements
                 Processor           Memory              Disk space
                 Minimum             Minimum             Maximum
Platform         recommended         recommended         Total/Temporary
 
Windows and      Pentium® III 800     1.0 GB / 2.0 GB     1.0 GB / 300 MB
Linux on Intel   MHz / Pentium
                 4, 1.7 GHz
Software requirements

The IBM Software Assembly Toolkit offering includes these distinct environments.

Development environment

This environment contains the tooling necessary to integrate and package your application with IBM middleware so that you can create an integrated solution.

Deployment target environment

The deployment target environment is the local and remote target computers on which the software solution will be installed.

                                                   Deployment
                 Operating        Development      target
Platform         system           environment      environment
 
Windows x86-32,  Windows Vista    Yes              Yes
 x86-64           (Business,
                  Ultimate,
                  Enterprise) SP1
                 Windows XP       Yes              Yes
                  Professional
                  SP3
                 Windows Server   Yes              Yes
                  2003 Standard
                  Edition SP2
                 Windows Server   Yes              Yes
                  2003 Enterprise
                  Edition SP2
                 Windows Server   Yes              Yes
                  2003 Standard
                  Edition R2 SP2
                 Windows Server   Yes              Yes
                  2003 Enterprise
                  Edition R2 SP2
                 Windows Server   Yes              Yes
                  2008 SP1
Linux (x86-32,   Red Hat          Yes              Yes
 x86-64)          Enterprise
                  Linux 4.0
                  WS/AS/ES
                 Red Hat          Yes              Yes
                  Enterprise
                  Linux 5.0
                  WS/AS/ES
                 SUSE Linux       Yes              Yes
                  Enterprise
                  Server 9.0
                 SUSE Linux       Yes              Yes
                  Enterprise
                  Server 10.0
                 SUSE Linux       No               Yes
                  Enterprise
                  Server 11.0
Linux on IBM     Red Hat          No               Yes
 POWER (IBM       Enterprise
 POWER5™ Linux 4.0 AS
 processor-based
 technology
 systems only)
                 Red Hat          No               Yes
                  Enterprise
                  Linux 5.0
                 SUSE Linux       No               Yes
                  Enterprise
                  Server 9.0
                 SUSE Linux       No               Yes
                  Enterprise
                  Server 10.0
                 SUSE Linux       No               Yes
                  Enterprise
                  Server 11.0
IBM i            V5R4             No               Yes
                 V6R1             No               Yes
AIX              V5.3             No               Yes
                 V6.1             No               Yes
Solaris          Solaris 9        No               Yes
                  (IA32)
                 Solaris 10       No               Yes
                  (IA32 and
                  AMD64/EM64T)
HP-UX            HP-UX 11.11      No               Yes
                  (HP-UX/PA-RISC32
                  )
                 HP-UX 11.23      No               Yes
                  (HP-UX/Itanium64
                  and
                  HP-UX/PA-RISC32)

The program's specifications and specified operating environment information may be found in documentation accompanying the program, if available, such as a readme file, or other information published by IBM, such as an announcement letter. Documentation and other program content may be supplied only in the English language.

Compatibility

The development environment in the IBM Software Assembly Toolkit V3.2 is compatible with solutions developed in both the IBM Express Runtime V2.2.1 and IBM Software Assembly Toolkit V2.2.1 products. The developer workspace from the previous products can be imported directly into the new toolkit version.

It is recommended that the product images and deployment accelerators in your solution be upgraded to support later versions of the target operating systems for your solutions. Refer to the Software requirements section for more details on the supported target operating systems.

Planning information

Customer responsibilities

The customer must provide at least the minimum hardware and software environments in which the offerings will operate. The customer must assign administrator-level authority to the user ID performing installation of the programs.

Software Subscription and Support (also referred to as Software Maintenance) is included with licenses purchased through Passport Advantage and Passport Advantage Express. Product upgrades and technical support are provided by the Software Subscription and Support offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software, and technical support provides voice and electronic access to IBM support organizations, worldwide.

IBM includes one year of Software Subscription and Support with each program license acquired. The initial period of Software Subscription and Support can be extended by the purchase of a renewal option, if available.

Packaging

IBM Software Assembly Toolkit

The IBM Software Assembly Toolkit product includes the installation programs for the supported languages and platforms and a Quick Start Guide, which contains documentation to describe how to get started using the product.

  • DVD media pack

    The IBM Software Assembly Toolkit V3.2 offering is shipped on one multilingual, multiplatform DVD.

  • eAssembly

    The IBM Software Assembly Toolkit V3.2 offering is available for downloading in two eAssemblies. One eAssembly will install the toolkit on the supported Linux platforms and the other on the supported Windows platforms. Each eAssembly includes a primary multilingual installation image and images for deployment platform add-on packages. Only the platform add-ons required for solution deployment need to be downloaded and used for the toolkit installation.

The License Information form number for the IBM Software Assembly Toolkit is L-KSHP-7R6KTH.

IBM Express Runtime

The IBM Express Runtime product has multiple assemblies that include the installation programs for the components in the bundle. The Quick Start guide for IBM Software Assembly Toolkit, which contains documentation to describe how to get started packaging solutions, is the place to start for the typical IBM Express Runtime user.

  • DVD media pack

    The IBM Express Runtime V3.2 offering bundles the DVD media for the following products into two media packs. One media pack provides a DB2 Activation CD for Authorized User licensing and the other media pack contains the DB2 Activation CD for Processor Value Unit licensing.

    • IBM Software Assembly Toolkit V3.2
    • DB2 Express V9.5
    • Informix Dynamic Server Express V11.50
    • WebSphere Application Server V7 - Express Edition
  • eAssembly

    The IBM Express Runtime V3.2 offering is available for downloading in four eAssemblies. Each eAssembly includes installation images for the bundled products based on the license entitlements purchased and the installation platform targets as is shown below:

    • Authorized User licensing, Windows, multilingual
    • Authorized User licensing, Linux, multilingual
    • Processor Value Unit licensing, Windows, multilingual
    • Processor Value Unit licensing, Linux, multilingual

The License Information form number for the IBM Express Runtime is L-KSHP-7R7HQB.

Security, auditability, and control

The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.


 
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Software Services
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IBM Software Services has the breadth, depth, and reach to manage your services needs. You can leverage the deep technical skills of our lab-based, software services team and the business consulting, project management, and infrastructure expertise of our IBM Global Services team. Also, we extend our IBM Software Services reach through IBM Business Partners to provide an extensive portfolio of capabilities. Together, we provide the global reach, intellectual capital, industry insight, and technology leadership to support a wide range of critical business needs.

To learn more about IBM Software Services or to contact a Software Services sales specialist, visit

http://www.ibm.com/software/sw-services/

 
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Ordering information
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This product is only available via Passport Advantage. It is not available as shrinkwrap.

Product information

                                                    Product
Licensed function title             Product group   category
 
IBM Express Runtime                 IBM Other       Express
                                                     Runtime
IBM Software Assembly Toolkit       IBM Other       Express
                                                     Runtime
 
                                      PID        Charge unit
Program name                          number     description
 
IBM Express Runtime per Authorized    5724-J10   Per Authorized
 User                                             User
IBM Express Runtime per Processor     5724-J10   Per Processor
 Value Unit                                       Value Unit (PVU)
IBM Software Assembly Toolkit         5724-J10   Per Authorized
                                                  User

Charge metrics definitions

Processor Value Unit (PVU)

PVU is the unit of measure by which this program is licensed. PVU entitlements are based on processor families (vendors and brands). A Proof of Entitlement (PoE) must be obtained for the appropriate number of PVUs based on the level or tier of all processor cores activated and available for use by the program on the server. Some programs allow licensing to less than the full capacity of the server's activated processor cores, sometimes referred to as sub-capacity licensing. For programs which offer sub-capacity licensing, if a server is partitioned utilizing eligible partitioning technologies, then a PoE must be obtained for the appropriate number of PVUs based on all activated processor cores available for use in each partition where the program runs or is managed by the program. Refer to the International Passport Advantage Agreement Attachment for Sub-Capacity Terms or the program's License Information to determine applicable sub-capacity terms. The PVU entitlements are specific to the program and may not be exchanged, interchanged, or aggregated with PVU entitlements of another program.

For general overview of PVUs for processor families (vendors and brands), go to

http://www-306.ibm.com/software/lotus/passportadvantage/ pvu_licensing_for_customers.html

To calculate the exact PVU entitlements required for the program, go to

https://www-112.ibm.com/software/howtobuy/passportadvantage/ valueunitcalculator/vucalc.wss

Authorized User

Authorized User is the unit of measure by which this program is licensed. An Authorized User is an individual (named or unnamed) within or outside of your enterprise. The program may be installed on one or more computers or servers and accessed by the number of users authorized by the Proof of Entitlement (PoE). You must have an entitlement for each Authorized User accessing the program or any program component in any manner directly or indirectly (for example, via a multiplexing program, device, or application server) through any means.

Passport Advantage program licenses

IBM Express Runtime

                                                         Part
Part description                                         number
 
IBM Express Runtime per Processor Value Unit
IBM Express Runtime Per Processor Value Unit (PVU)       E0247LL
 Annual SW S&S Rnwl
IBM Express Runtime Per Processor Value Unit (PVU) Lic   D55SHLL
 + SW S&S 12 Mo
IBM Express Runtime Per Processor Value Unit (PVU) SW    D55SILL
 S&S Reinstate 12 Mo
 

IBM Express Runtime

                                                         Part
Part description                                         number
 
IBM Software Assembly Toolkit
Software Assembly Toolkit Authorized User(s) Annual SW   E05JZLL
 S&S Rnwl
Software Assembly Toolkit Authorized User(s) Lic + SW    D05LPLL
 S&S 12 Mo
Software Assembly Toolkit Authorized User(s) SW S&S      D05LQLL
 Reinstate 12 Mo

IBM Express Runtime

                                                         Part
Part description                                         number
 
IBM Express Runtime per Authorized User
IBM Express Runtime Per Authorized User Annual SW S&S    E01QCLL
 Rnwl
IBM Express Runtime Per Authorized User Lic + SW S&S 12  D54VRLL
 Mo
IBM Express Runtime Per Authorized User SW S&S           D54VSLL
 Reinstate 12 Mo
 

Passport Advantage supply

                                                         Part
Program name/description                                 number
 
IBM Express Runtime Auth Usr V3.2.0
IBM Express Runtime V3.2.0 for AU Multilingual Media     BH03UML
 Pack
IBM Express Runtime PVU V3.2.0
IBM Express Runtime V3.2.0 for PVU Multilingual Media    BH03TML
 Pack
IBM Software Assy Toolkit V3.2.0
IBM Software Assembly Toolkit V3.2.0 Multilingual        BH03SML
 Multiplatform

Passport Advantage customer: Media pack entitlement details

Customers with active maintenance or subscription for the products listed are entitled to receive the corresponding media pack.

IBM Software Assy Toolkit V3.2.0

Entitled maintenance                                    Part
offerings description       Media packs description     number
 
IBM Software Assembly       IBM Software Assembly       BH03SML
Toolkit by Authorized User  Toolkit V3.2.0
                            Multilingual Multiplatform

IBM Express Runtime V3.2.0

Entitled maintenance                                    Part
offerings description       Media packs description     number
 
IBM Express Runtime Auth    IBM Express Runtime V3.2.0  BH03UML
 User                        for AU Multilingual Media
                             Pack
IBM Express Runtime Value   IBM Express Runtime V3.2.0  BH03TML
 Unit                        for PVU Multilingual Media
                             Pack
Withdrawal of previous Passport Advantage part numbers

Orders for these part numbers will not be accepted after the stated effective date of withdrawal, nor will normal marketing activities or educational support be available unless previous agreement exists between the customer and IBM.


 
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Terms and conditions
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The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with IBM are contained in the applicable contract documents such as the IBM International Program License Agreement, IBM International Passport Advantage Agreement, and the IBM Agreement for Acquisition of Software Maintenance.

Licensing

IBM International Program License Agreement including the License Information document and Proof of Entitlement (PoE) govern your use of the program. PoEs are required for all authorized use.

Part number products only, offered outside of Passport Advantage, where applicable, are license only and do not include Software Maintenance.

This software license includes Software Subscription and Support (also referred to as Software Maintenance).

License Information form numbers
                                          Program
Program name                              number     Form number
 
IBM Express Runtime                       5724-J10   L-KSHP-7R7HQB
IBM Software Assembly Toolkit             5724-J10   L-KSHP-7R6KTH

The program's License Information will be available for review on the IBM Software License Agreement Web site

http://www.ibm.com/software/sla/sladb.nsf
Limited warranty applies

Yes

Warranty

IBM warrants that when the program is used in the specified operating environment, it will conform to its specifications. The warranty applies only to the unmodified portion of the program. IBM does not warrant uninterrupted or error-free operation of the program or that IBM will correct all program defects. You are responsible for the results obtained from the use of the program.

IBM provides you with access to IBM databases containing information on known program defects, defect corrections, restrictions, and bypasses at no additional charge. Consult the IBM Software Support Handbook for further information at

http://www.ibm.com/support/handbook

IBM will maintain this information for at least one year after the original licensee acquires the program (warranty period).

Program technical support

Technical support of a program product will be available for a minimum of five years from the general availability date, as long as your Software Maintenance is in effect. This technical support allows you to obtain assistance (via telephone or electronic means) from IBM for product-specific, task-oriented questions regarding the installation and operation of the program product. Software Maintenance also provides you with access to updates, releases, and versions of the program. You will be notified, via announcement letter, of discontinuance of support with 12 months' notice. If you require additional technical support from IBM, including an extension of support beyond the discontinuance date, contact your IBM representative or IBM Business Partner. This extension may be available for a fee.

Money-back guarantee

If for any reason you are dissatisfied with the program and you are the original licensee, you may obtain a refund of the amount you paid for it, if within 30 days of your invoice date you return the program and its PoE to the party from whom you obtained it. If you downloaded the program, you may contact the party from whom you acquired it for instructions on how to obtain the refund.

  • For programs acquired under the IBM International Passport Advantage Agreement, this term applies only to your first acquisition of the program.
Authorization for use on home/portable computer

The program may be stored on the primary machine and another machine, provided that the program is not in active use on both machines at the same time. You may not copy and use this program on another computer without paying additional license fees.

Product name
 
IBM Express Runtime            No
Volume orders (IVO)

No

Passport Advantage applies

Yes, and through the Passport Advantage Web site at

http://www.ibm.com/software/passportadvantage

This product is only available via Passport Advantage. It is not available as shrinkwrap.

Software Subscription and Support applies

Yes. Software Subscription and Support (also referred to as Software Maintenance) is included with licenses purchased through Passport Advantage and Passport Advantage Express. Product upgrades and technical support are provided by the Software Subscription and Support offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software, and Technical Support provides voice and electronic access to IBM support organizations, worldwide.

IBM includes one year of Software Subscription and Support with each program license acquired. The initial period of Software Subscription and Support can be extended by the purchase of a renewal option, if available.

While your Software Subscription and Support is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions, and code-related questions. IBM provides assistance via telephone and, if available, electronic access, to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, 7 days a week. For additional details, consult your IBM Software Support Handbook at

http://www.ibm.com/support/handbook

Software Subscription and Support does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under the applicable agreements.

For additional information about the International Passport Advantage Agreement and the IBM International Passport Advantage Express Agreement, visit the Passport Advantage Web site at

http://www.ibm.com/software/passportadvantage
System i Software Maintenance applies

No

Educational allowance available

Not applicable.


 
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IBM Electronic Services
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IBM has transformed its delivery of hardware and software support services to help you achieve higher system availability. Electronic Services is a Web-enabled solution that offers an exclusive, no-additional-charge enhancement to the service and support available for IBM servers. These services are designed to provide the opportunity for greater system availability with faster problem resolution and preemptive monitoring. Electronic Services comprises two separate, but complementary, elements: Electronic Services news page and Electronic Services Agent.

The Electronic Services news page is a single Internet entry point that replaces the multiple entry points traditionally used to access IBM Internet services and support. The news page enables you to gain easier access to IBM resources for assistance in resolving technical problems.

The Electronic Service Agent™ is no-additional-charge software that resides on your server. It monitors events and transmits system inventory information to IBM on a periodic, client-defined timetable. The Electronic Service Agent automatically reports hardware problems to IBM. Early knowledge about potential problems enables IBM to deliver proactive service that may result in higher system availability and performance. In addition, information collected through the Service Agent is made available to IBM service support representatives when they help answer your questions or diagnose problems. Installation and use of IBM Electronic Service Agent for problem reporting enables IBM to provide better support and service for your IBM server.


 
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Prices
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Passport Advantage

For Passport Advantage information and charges, contact your IBM representative or authorized IBM Business Partner. Additional information is also available at

http://www.ibm.com/software/passportadvantage

Business Partner information

If you are an IBM Business Partner -- Distributor for Workstation Software acquiring products from IBM, you may link to Passport Advantage Online for resellers where you can obtain Business Partner pricing information. An IBM ID and password are required.

https://www.ibm.com/software/howtobuy/passportadvantage/paoreseller

IBM Global Financing

IBM Global Financing offers competitive financing to credit-qualified customers to assist them in acquiring IT solutions. Offerings include financing for IT acquisition, including hardware, software, and services, both from IBM and other manufacturers or vendors. Offerings (for all customer segments: small, medium, and large enterprise), rates, terms, and availability can vary by country. Contact your local IBM Global Financing organization or visit

http://www.ibm.com/financing

IBM Global Financing offerings are provided through IBM Credit LLC in the United States, and other IBM subsidiaries and divisions worldwide to qualified commercial and government customers. Rates are based on a customer's credit rating, financing terms, offering type, equipment type, and options, and may vary by country. Other restrictions may apply. Rates and offerings are subject to change, extension, or withdrawal without notice.

Monthly financing is available for IBM Express Runtime.

Additional information on IBM SMB Financing


 
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Order now
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To order, contact the Americas Call Centers or your local IBM representative, or your IBM Business Partner.

To identify your local IBM representative or IBM Business Partner, call 800-IBM-4YOU (426-4968).

Phone:      800-IBM-CALL (426-2255)
Fax:        800-2IBM-FAX (242-6329)
Internet:   callserv@ca.ibm.com
 
For IBM Business Partner: pwswna@us.ibm.com
Mail:       IBM Teleweb Customer Support
            ibm.com® Sales Execution Center, Americas North
            3500 Steeles Ave. East, Tower 3/4
            Markham, Ontario
            Canada
            L3R 2Z1

Reference: YE001

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Note: Shipments will begin after the planned availability date.
Trademarks

POWER5 and Electronic Service Agent are trademarks of IBM Corporation in the United States, other countries, or both.

IBM, DB2, Informix, WebSphere, i5/OS, AIX, POWER, Passport Advantage and ibm.com are registered trademarks of IBM Corporation in the United States, other countries, or both.

Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both.

Windows is a registered trademark of Microsoft Corporation in the United States, other countries, or both.

Intel and Pentium are registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries.

Other company, product, and service names may be trademarks or service marks of others.

Terms of use

IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Additional terms of use are located at

http://www.ibm.com/legal/us/en/

For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page

http://www.ibm.com/planetwide/us/

 

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