IBM System Storage ProtecTIER Appliance Edition V2.3 data deduplication software is enhanced with optional replication functionality
IBM United States Software Announcement 209-216July 14, 2009
 ENUS209-216.PDF (125KB)
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(Corrected on August 31, 2009)
Corrections were made to 'per terabyte' features in three chargeable components for the capacity tier covering terabytes 33 through 64. These features were included in error and have been removed from the announcement.
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| At a glance |
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IBM® System Storage™ ProtecTIER Appliance Edition V2.3 supports enterprise-class data protection for the IBM System Storage TS7650 ProtecTIER Deduplication Appliance solution.
ProtecTIER Appliance Edition V2.3 enhancements include support for:
- IP replication
- Attachment to IBM i platform
- A "no deduplication" licensing option
This solution is an integrated offering containing hardware and software designed to deliver:
- In-line data deduplication
- Scalability options to address the storage needs of different sized customers
- Optional clustering for higher availability
- Optional IP replication to meet off-site storage requirements for disaster recovery
- Lower total cost of ownership per terabyte than conventional disk backup solutions
- Deployment requiring minimal change to IT infrastructure and policies
- Faster backup and recovery
- Path failover to help enhance availability
The solution supports:
- Backup applications designed for use with tape storage
- Use of disk as a backup medium with existing tape backup applications
For ordering, contact your IBM representative, an IBM Business Partner, or IBM Americas Call Centers at 800-IBM-CALL (Reference: YE001).
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| Overview |
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The IBM System Storage TS7650 ProtecTIER Deduplication Appliance solution, comprised of IBM System Storage ProtecTIER Appliance Edition V2.3 software and the IBM System Storage TS7650 ProtecTIER Deduplication Appliance (3958 Model AP1) hardware, is designed to address the disk-based data reduction needs of enterprise and distributed data centers.
ProtecTIER Appliance Edition V2.3 is enhanced to include IP Replication, IBM i support, and a low-cost "no deduplication" licensing option.
ProtecTIER Appliance Edition V2.3 supports:
- In-line data deduplication powered by HyperFactor technology
- Virtual tape resources of up to 12 virtual tape libraries per cluster, up to 256 virtual tape drives per server, and up to 128,000 virtual cartridges per server
- Emulation of the IBM TS3500 tape library with IBM Ultrium 3 tape drives
- Emulation of the Quantum P3000 tape library with DLT or IBM Ultrium 2 tape drives
- IBM's path failover technology
- Optional clustering support for higher availability
- Optional IP replication support to allow virtual cartridges to be copied to a target ProtecTIER cluster based on defined policies
The TS7650 ProtecTIER Deduplication Appliance solution is an enterprise-class data protection platform designed to protect business information for midrange customers and enterprises, while reducing the amount of physical disk storage space required and improving the reliability and quality of backups.
ProtecTIER's IP replication function addresses two of the biggest requirements in a deduplication environment today: DR capabilities and offsite storage/archival. ProtecTIER IP replication provides a simple and affordable, over-the-WAN method to move data to a remote DR site, and supports tape archiving capabilities outside of the primary production environment.
Deploying the TS7650 ProtecTIER Deduplication Appliance solution can help organizations more efficiently protect their corporate data on disk-based storage while helping them manage the exponential growth of new data through reduction and elimination of duplicate data in their backups.
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| Key prerequisites |
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IBM System Storage ProtecTIER Appliance Edition V2.3 software requires the IBM System Storage TS7650 ProtecTIER Deduplication Appliance (3958 Model AP1) hardware. Refer to the Hardware requirements section.
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| Planned availability date |
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September 4, 2009
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| Description |
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The IBM System Storage TS7650 ProtecTIER Deduplication Appliance solution is a virtual tape library (VTL) that can appear to backup applications as one or more automated tape libraries, without requiring changes to existing backup policies, practices, or procedures. The backup application accesses virtual tape drives, robotics, and cartridges just as it would in a physical tape library environment.
This solution is designed to support:
- Backup applications designed for use with tape storage
- Use of disk as a backup medium with existing tape backup applications
- Emulation of the IBM TS3500 tape library with IBM Ultrium 3 tape drives
- Emulation of the Quantum P3000 tape library with DLT or IBM Ultrium 2 tape drives
- Path failover
- Optional clustering support for higher availability and performance
- Optional replication support to allow virtual cartridges to be copied to a target ProtecTIER cluster based on defined policies
The TS7650 is designed for open systems attached to SAN environments over Fibre Channel (FC) connections. It can help data centers improve their data protection operations, while reducing the storage required. The TS7650 features HyperFactor technology, a data deduplication technology that searches for redundancy in the data while it is backed up. It stores only the unique data, but tracks all references, maintaining the quality of backup data. In addition, with the space saved through elimination of redundant data, organizations can retain more backups "online" for a longer period of time, which can help enable them to recover critical data and files more quickly.
VTL solutions typically provide 2:1 compression of the data backed up. The IBM System Storage TS7650 ProtecTIER Deduplication Appliance, featuring HyperFactor data deduplication technology, can provide up to 25:1 or more data reduction, dramatically increasing storage capacity utilization.
ProtecTIER's IP replication function addresses two of the biggest requirements in a deduplication environment today, DR capabilities and offsite storage/archival. ProtecTIER IP replication provides a simple and affordable over the WAN method to move data to a remote DR site, and supports tape archiving capabilities outside of the primary production environment. IP replication only transmits deduplicated data to the target cluster. This significantly reduces the network bandwidth required to copy the data from the source cluster to the target cluster. ProtecTIER's IP replication is supported between any combination of ProtecTIER Enterprise Edition and ProtecTIER Appliance Edition. User-defined policies instruct ProtecTIER which virtual cartridges to replicate.
Path failover may be used to help enhance availability. This function is designed to provide automatic control path failover to a preconfigured redundant control path in the event of a loss of a host adapter or control path drive, without aborting the current job in progress. Support is provided under various operating systems such as, AIX®, Linux®, Solaris, HP-UX, and Windows® for Fibre Channel attachments when the IBM device driver is used.
Data path failover supports virtual Ultrium Tape Drives in the TS3500 virtual tape library using the IBM device driver for AIX, Linux, Windows, Solaris, and HP-UX. Data path failover is designed to provide a failover mechanism in the IBM device driver to enable configuration of multiple redundant paths in a SAN environment. In the event of a path or component failure, the failover mechanism is designed to automatically provide error recovery to retry the current operation using an alternate, preconfigured path without aborting the current job in progress. This provides flexibility in configuration, availability, and management of the SAN.
ProtecTIER path failover functions are not supported with Quantum P3000 virtual tape library definitions.
Customers desiring a lower cost VT software offering may license ProtecTIER V2.3 as a generation 1 VTL. The HyperFactor data deduplication functionality must remain disabled while this licensing option is in effect.
The IBM System Storage ProtecTIER Appliance Edition V2.3 software supports the IBM System Storage ProtecTIER Appliance hardware (3958 Model AP1). Refer to the IBM TS7650 Hardware Announcement listed in the Hardware requirements section.
Accessibility by people with disabilities
A U.S. Section 508 Voluntary Product Accessibility Template (VPAT) containing details on accessibility compliance can be requested at
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| Product positioning |
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Data protection pain points in the data center
Enterprise and midrange data centers require high-capacity, reliable, and scalable data protection solutions with excellent price/performance. Delivering high-level data protection is increasingly difficult for many reasons:
- Information volume is growing rapidly and must be protected.
- Shrinking backup and restore windows require more efficient, high-performance data protection solutions.
- Pressure to lower capital expenditures for network bandwidth and data infrastructure is driving the need for a simpler way to deploy and manage data protection solutions.
- Increased need to more efficiently manage disk space of existing infrastructure by improving utilization of current hardware.
- Increasing need to support more efficient, easier-to-manage, disaster recovery strategies.
The TS7650 is designed to provide the following core differentiators:
- In-line deduplication: Helps avoid disruption to data protection processes.
- High performance: Sustainable throughput of up to 500 MB/sec in-line deduplication capability.
- Flexible configurations: Three disk capacity configurations for different sized environments.
- Data reduction: Reduces the amount of user data to be stored by up to 25 times, or more.
- Higher availability: Clustered configuration provides hardware redundancy in the event of a node failure.
- Data integrity: HyperFactor technology helps avoid "hash collisions" or "false positive" data matches.
- Data agnostic: Not sensitive to data type, file name, or data structure of the specific backup application (unlike content-aware approaches).
- Path failover: Helps enhance availability.
- IP replication: Reduces the data transferred over the IP network in support of DR plans by up to 25 times.
The IBM System Storage TS7650 ProtecTIER Deduplication Appliance differs from many other open systems virtual tape offerings through its in-line deduplication performance. Comparable offerings perform the actual deduplication as a "post-process," which can elongate the backup cycle and increase disk storage requirements (and cost).
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| Reference information |
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For information about IBM System Storage TS7650 Appliance (IBM 3958-AP1), refer to Hardware Announcement 109-088, dated February 10, 2009.
For information about IBM System Storage ProtecTIER Appliance Edition V2 (IBM 5639-XXB), refer to Software Announcement 209-030, dated February 10, 2009.
Business Partner information
If you are a Direct Reseller - System Reseller acquiring products from IBM, you may link directly to Business Partner information for this announcement. A PartnerWorld® ID and password are required (use IBM ID).
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| Program number |
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Program Program
number VRM name
5639-XXP 2.3.0 IBM System Storage ProtecTIER
Appliance Edition V2.3 Software
Software
Maintenance
5639-XXQ ProtecTIER Appliance Ed. Reg./Ren. 1 year
5639-XXR ProtecTIER Appliance Ed. After license 1 year
5639-XXS ProtecTIER Appliance Ed. Registration 3 year
5639-XXT ProtecTIER Appliance Ed. Renewal 3 year
5639-XXU ProtecTIER Appliance Ed. After license 3 year
5639-XXV ProtecTIER Appliance Ed. Registration 2 year
5639-XXW ProtecTIER Appliance Ed. Registration 4 year
5639-XXX ProtecTIER Appliance Ed. Registration 5 year
Product identification number
First Yr Reg and Maintenance 1 year
Maintenance 1 year After License
Program PID number Renewal PID number PID number
5639-XXP 5639-XXQ 5639-XXR
Maintenance 3 year Maintenance 3 year
Registration PID number Renewal PID number
5639-XXS 5639-XXT
Maintenance 3 year
After License
PID number
5639-XXU
Maintenance 2 year Maintenance 4 year
Registration PID number Registration PID number
5639-XXV 5639-XXW
Maintenance 5 year
Registration PID number
5639-XXX
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| Offering Information |
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Product information is available via the Offering Information Web site
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| Publications |
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All required publications are shipped with the corequisite IBM 3958-AP1 hardware order when the software preload feature is ordered on ProtecTIER Appliance Edition software.
To review publications titles for the IBM System Storage TS7650 Appliance (IBM 3958-AP1), refer to Hardware Announcement 109-088, dated February 10, 2009.
Publications with software relevance included in the Publications CD-ROM, LCD8-1271-03, when the media supply feature is ordered for ProtecTIER Appliance Edition V2.3 include:
Order
Title number
IBM System Storage TS7600 with ProtecTIER GC53-1193
Introduction and Planning Guide for the
TS7650 (Appliance, 3958-AP1)
IBM System Storage TS7600 with ProtecTIER GC53-1194
Installation Roadmap Guide for the
TS7650 (Appliance, 3958-AP1)
IBM System Storage ProtecTIER GC53-1156
User's Guide for Enterprise Edition and
Appliance Edition
IBM System Storage TS7600 with ProtecTIER GC53-1157
Problem Determination Guide for the
TS7650 Appliance and TS7650G Gateway
(3958-DD1, 3958-DD3, and 3958-AP1)
Publications are available on the IBM Publications Center Web site and are included on the IBM System Storage TS7600 ProtecTIER - TS7650 & TS7650G Publications CD-ROM LCD8-1271-03 (part number 45E8332).
To order additional selected hardcopy publications for a fee or download free PDF format publications, visit the IBM Publications Center Web site
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| Technical information |
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Specified operating environment
Hardware requirements
Requires the IBM System Storage TS7650 ProtecTIER Deduplication Appliance, IBM 3958 Model AP1.
Refer to Hardware Announcement 109-088, dated February 10, 2009.
Management console
The TS7650 Appliance must have a user console in order to perform system installation and maintenance. One console (monitor, keyboard, and mouse) is required for each appliance. If multiple TS7650 appliances need to be accessed, they can be connected to a single console via a switch box or via a terminal server. You must place the console hardware order separately from the TS7650 Appliance solution order.
The console must be capable of operating one of the following operating systems:
- Windows XP, or Windows Server 2003
- Red Hat Enterprise 4, or later
The console must also have:
- At least 100 MB of available disk space
- At least 256 MB of RAM
The console must have access to the ProtecTIER service nodes at IP address (port 3501 is open on the firewall).
Confer with your IBM representative for console configuration alternatives.
Software requirements
Operating system prerequisites
The appropriate Linux operating system is included with ProtecTIER Appliance Edition V2.3 software and is loaded on the TS7650 Appliance with your initial order.
Connectivity prerequisites
The supported Fiber Channel switches are listed in the System Storage Operation Center (SSIC) located at
If this TS7650 ProtecTIER Deduplication Appliance is to be accessed via ProtecTIER Manager installed on another computer, network connections must be configured to allow access.
The program's specifications and specified operating environment information may be found in documentation accompanying the program, if available, such as a README file, or other information published by IBM, such as an announcement letter. Documentation and other program content may be supplied only in the English language.
Compatibility
The ProtecTIER Appliance Edition V2.3 software emulates, in both standalone and clustered configurations, the IBM System Storage TS3500 tape library with IBM Ultrium 3 Tape Drives, and the Quantum P3000 tape library with DLT or IBM Ultrium 2 Tape Drives.
Limitations
ProtecTIER Appliance Edition V2.3 software is only supported for installation on TS7650 ProtecTIER Deduplication Appliance hardware (3958 Model AP1).
ProtecTIER replication is only supported between clusters of TS7650G Deduplication Gateways (3958 Model DD1 or DD3) or TS7650 Deduplication Appliances (3958 Model AP1) when both clusters are running ProtecTIER V2.3, or higher.
ProtecTIER path failover functions are not supported with Quantum P3000 virtual tape library definitions.
Planning information
Customer responsibilities
Physical planning is a customer responsibility. Detailed planning information is in the IBM System Storage TS7600 with ProtecTIER Introduction and Planning Guide for the TS7650 AP1 (GC53-1193).
This guide is available at no charge at the IBM Publications Center. Refer to the Publications section.
Packaging
For new orders of IBM System Storage ProtecTIER Appliance Edition V2.3 (5639-XXP), the following media are shipped:
- IBM System Storage ProtecTIER Appliance Edition V2.3 (LCD8-1258-02)
- IBM System Storage ProtecTIER Manager V2.3 (LCD8-1040-03)
- IBM System Storage ProtecTIER Replication Manager V2.3 (LCD8-1316-00)
- IBM System storage TS7600 with ProtecTier - TS7650 & TS7650G Publications CD-ROM (LCD8-1271-03)
- License Information form (LC23-5066-01)
The paid invoice acts as Proof of Entitlement (PoE) for all orders of IBM System Storage ProtecTIER Appliance Edition V2.3 software.
Refer to the Ordering information section and to the Hardware Announcement listed in the Reference information section for correlated hardware order features.
Media feature number 5809 causes the code CDs to be shipped.
Serial number only feature 3444 suppresses code CDs from being shipped.
Security, auditability, and control
This product uses the security and auditability features of host hardware, host software, or application software to which it is attached. The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.
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| Software Services |
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IBM Software Services has the breadth, depth, and reach to manage your services needs. You can leverage the deep technical skills of our lab-based, software services team and the business consulting, project management, and infrastructure expertise of our IBM Global Services team. Also, we extend our IBM Software Services reach through IBM Business Partners to provide an extensive portfolio of capabilities. Together, we provide the global reach, intellectual capital, industry insight, and technology leadership to support a wide range of critical business needs.
To inquire regarding GTS service offerings in support of solutions, visit
To learn more about IBM Software Services or to contact a Software Services sales specialist, visit
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| Ordering information |
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Charge metric
Part number or
Program name PID number Charge metric
ProtecTIER 5639-XXP per Server and
Appliance per Terabyte
Edition V2.3
Server
Server is the unit of measure by which this program is licensed. A server is a computer system that executes requested procedures, commands, or applications to one or more user or client devices. A Proof of Entitlement (PoE) must be obtained for each server regardless of the number of processor cores or partitions in the server on which the program runs or each server managed by the program. Where blade technology is employed, each blade is considered a separate server.
IBM System Storage ProtecTIER Appliance Edition V2.3
Order one ProtecTIER Appliance Edition V2.3 "per server" use authorization feature for each 3958 Model AP1 feature number 3120 configured. This entitles the customer to use the basic VTL functionality of ProtecTIER and is required on every server running ProtecTIER.
Data deduplication
Order basic capacity authorizations corresponding to the total terabytes (TB) managed by the TS7650 appliance. This entitles the customer to use the HyperFactor data deduplication functionality of ProtecTIER. It is required for every TS7650 Appliance which will deduplicate data received from a backup application. Basic capacity authorizations are not required for "no deduplication" licenses, or for the target appliance in a replication pair.
Terabyte capacity ordering is by cumulative tier. Starting with tier 1 (1-12 TB), order the quantity from each successive tier required to reach the total TB managed by the server, filling each tier in succession. Valid capacity values for the TS7650 Appliance are 7 TB, 18 TB, and 32 TB.
Replication
Order replication capacity authorizations corresponding to the total terabytes (TB) managed by the TS7650 appliance. This entitles the customer to use the replication functionality of ProtecTIER. It is required for every TS7650 Appliance which replicates data to another TS7650 appliance, or receives replicated data from another TS7650 Appliance. Terabyte capacity ordering is by cumulative tier. Starting with tier 1 (1-12 TB), order the quantity from each successive tier required to reach the total TB managed by the server, filling each tier in succession. Valid capacity values for the TS7650 Appliance are 7 TB, 18 TB, and 32 TB.
Clustered appliances
When two 3958 Model AP1 features 3120 are configured on the appliance hardware, order cluster authorizations corresponding to the total storage capacity managed by the ProtecTIER appliance.
Cluster orders require quantity 2 ProtecTIER Appliance Edition V2.3 (per server) use authorization features for each appliance.
Valid capacity values for the TS7650 Appliance are 7 TB, 18 TB, and 32 TB.
Note: Cluster support requires cluster feature number 3447 on the 3958-AP1 hardware order. Refer to the Hardware Announcement listed in the Reference information section.
Capacity upgrade orders
Customer representatives should be prepared to furnish the ProtecTIER server serial number or system identification unit (SIU) for the TS7650 appliance being upgraded with additional capacity.
Upgrade orders using cumulative tiers are made starting within the tier representing the current capacity authorized (for capacity with current Software Maintenance).
Order Software Maintenance registration corresponding to all product features and quantities ordered, for both new and capacity upgrade orders. Refer to the Software Subscription and Support (Software Maintenance) applies section.
5639-XXP
IBM System Storage ProtecTIER Appliance Edition V2.3
Use Authorizations
with One Year Software Maintenance
One-time charge features
ProtecTIER Appliance Edition V2.3
Replication Support per Terabytes
with 1 Year SW Maintenance
OTC
Feature Feature
description number
per Terabytes (1-12) 0012
per Terabytes (13-32) 0013
IBM System Storage ProtecTIER Appliance Edition Software Maintenance
Order Software Maintenance Registration corresponding to each ProtecTIER Appliance Edition V2.3 product base, capacity, and cluster authorization feature, for both new and upgrade orders.
Order renewals prior to the expiration of the original Software Maintenance registration period or previous Software Maintenance renewal.
5639-XXQ
IBM System Storage ProtecTIER Appliance Edition V2.3
One Year Software Maintenance
ProtecTIER Appliance Edition V2.3
No Charge Registration
Replication Support per Terabytes
OTC
Feature Feature
description number
per Terabytes (1-12) 0022
per Terabytes (13-32) 0024
One-time charge features
ProtecTIER Appliance Edition V2.3
One Year Renewal
One Time Charge
Replication Support per Terabytes
OTC
Feature Feature
description number
per Terabytes (1-12) 0023
per Terabytes (13-32) 0025
5639-XXR
IBM System Storage ProtecTIER Appliance Edition V2.3
One Year Software Maintenance
One-time charge features
ProtecTIER Appliance Edition V2.3
One Year After License
One Time Charge
Replication Support per Terabytes
OTC
Feature Feature
description number
per Terabytes (1-12) 0012
per Terabytes (13-32) 0013
5639-XXS
IBM System Storage ProtecTIER Appliance Edition V2.3
Three Year Software Maintenance
One-time charge features
ProtecTIER Appliance Edition V2.3
Three Year Registration
One Time Charge
Replication Support per Terabytes
OTC
Feature Feature
description number
per Terabytes (1-12) 0012
per Terabytes (13-32) 0013
5639-XXT
IBM System Storage ProtecTIER Appliance Edition V2.3
Three Year Software Maintenance
One-time charge features
ProtecTIER Appliance Edition V2.3
Three Year Renewal
One Time Charge
Replication Support per Terabytes
OTC
Feature Feature
description number
per Terabytes (1-12) 0012
per Terabytes (13-32) 0013
5639-XXU
IBM System Storage ProtecTIER Appliance Edition V2.3
Three Year Software Maintenance
One-time charge features
ProtecTIER Appliance Edition V2.3
Three Year After License
One Time Charge
Replication Support per Terabytes
OTC
Feature Feature
description number
per Terabytes (1-12) 0012
per Terabytes (13-32) 0013
5639-XXV
IBM System Storage ProtecTIER Appliance Edition V2.3
Two Year Software Maintenance
One-time charge features
ProtecTIER Appliance Edition V2.3
Two Year Registration
One Time Charge
Replication Support per Terabytes
OTC
Feature Feature
description number
per Terabytes (1-12) 0012
per Terabytes (13-32) 0013
5639-XXW
IBM System Storage ProtecTIER Appliance Edition V2.3
Four Year Software Maintenance
One-time charge features
ProtecTIER Appliance Edition V2.3
Four Year Registration
One Time Charge
Replication Support per Terabytes
OTC
Feature Feature
description number
per Terabytes (1-12) 0012
per Terabytes (13-32) 0013
5639-XXX
IBM System Storage ProtecTIER Appliance Edition V2.3
Five Year Software Maintenance
One-time charge features
ProtecTIER Appliance Edition V2.3
Five Year Registration
One Time Charge
Replication Support per Terabytes
OTC
Feature Feature
description number
per Terabytes (1-12) 0012
per Terabytes (13-32) 0013
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| Terms and conditions |
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The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with IBM are contained in the applicable contract documents such as the IBM International Program License Agreement, IBM International Passport Advantage® Agreement, and the IBM Agreement for Acquisition of Software Maintenance.
Licensing
IBM International Program License Agreement including the License Information document and Proof of Entitlement (PoE) govern your use of the program. PoEs are required for all authorized use.
This software license includes Software Subscription and Support (also referred to as Software Maintenance).
Agreement for Acquisition of Software Maintenance
The IBM Agreement for Acquisition of Software Maintenance (Z125-6011) agreement applies for subscription and support (also referred to as Software Maintenance) and does not require customer signatures.
These programs are licensed under the IBM Program License Agreement (IPLA) and the associated Agreement for Acquisition of Software Maintenance, which provide for support with ongoing access to releases and versions of the program. IBM includes one year of Software Subscription and Support (also referred to as Software Maintenance) with the initial license acquisition of each program acquired. The initial period of Software Subscription and Support (also referred to as Software Maintenance) can be extended by the purchase of a renewal option, if available. These programs have a one-time license charge for use of the program and an annual renewable charge for the enhanced support that includes telephone assistance (voice support for defects during normal business hours), as well as access to updates, releases, and versions of the program as long as support is in effect.
License Information form number
LC23-5066-01
The program's LI will be available for review on the IBM Software License Agreement Web site
Limited warranty applies
Yes
Limited warranty
IBM warrants that when the program is used in the specified operating environment, it will conform to its specifications. The warranty applies only to the unmodified portion of the program. IBM does not warrant uninterrupted or error-free operation of the program or that IBM will correct all program defects. You are responsible for the results obtained from the use of the program.
IBM provides you with access to IBM databases containing information on known program defects, defect corrections, restrictions, and bypasses at no additional charge. For further information, consult theIBM Software Support Handbook found at
IBM will maintain this information for at least one year after the original licensee acquires the program (warranty period).
Money-back guarantee
If for any reason you are dissatisfied with the program and you are the original licensee, you may obtain a refund of the amount you paid for it, if within 30 days of your invoice date you return the program and its PoE to the party from whom you obtained it. If you downloaded the program, you may contact the party from whom you acquired it for instructions on how to obtain the refund.
For clarification, note that for programs acquired under any of IBM's On/Off Capacity on Demand (On/Off CoD) software offerings, this term does not apply since these offerings apply to programs already acquired and in use by you.
Authorization for use on home/portable computer
You may not copy and use this program on another computer without paying additional license fees.
Volume orders (IVO)
Yes. Contact your IBM representative.
IBM International Passport Advantage Agreement
Passport Advantage applies
No
Usage restriction
Yes
IBM System Storage ProtecTIER Appliance Edition V2.3 software (5639-XXP) is licensed on a per server and per terabyte basis. Optional Clustering support function is licensed on a per terabyte capacity basis.
Software Subscription and Support (Software Maintenance) applies
Yes. All distributed software licenses include Software Subscription and Support (also referred to as Software Maintenance) for a period of 12 months from the date of acquisition, providing a streamlined way to acquire IBM software and assure technical support coverage for all licenses. Extending coverage for a total of two, three, four, or five years from date of acquisition may be elected.
While your Software Subscription and Support (Software Maintenance) is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions, and code-related questions. IBM provides assistance via telephone and, if available, electronic access, only to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, every day of the year. For additional details, consult your IBM Software Support Handbook at
Software Subscription and Support (Software Maintenance) does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under this agreement.
IBM Operational Support Services - SoftwareXcel
No
System i Software Maintenance applies
No
Variable charges apply
No
Educational allowance available
Yes. A 15% education allowance applies to qualified education institution customers.
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| Prices |
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More information on charges is available at
Choose the option entitled Purchase/upgrade tools.
| Description | Type/Model | Feature | List Price |
| per Terabytes (1-12) | 5639XXP | 0012 | $1,550 |
| per Terabytes (13-32) | 5639XXP | 0013 | $400 |
| per Terabytes (1-12) | 5639XXQ | 0022 | $0 |
| per Terabytes (13-32) | 5639XXQ | 0024 | $0 |
| per Terabytes (1-12) | 5639XXQ | 0023 | $310 |
| per Terabytes (13-32) | 5639XXQ | 0025 | $80 |
| per Terabytes (1-12) | 5639XXR | 0012 | $930 |
| per Terabytes (13-32) | 5639XXR | 0013 | $240 |
| per Terabytes (1-12) | 5639XXS | 0012 | $620 |
| per Terabytes (13-32) | 5639XXS | 0013 | $160 |
| per Terabytes (1-12) | 5639XXT | 0012 | $930 |
| per Terabytes (13-32) | 5639XXT | 0013 | $240 |
| per Terabytes (1-12) | 5639XXU | 0012 | $1,550 |
| per Terabytes (13-32) | 5639XXU | 0013 | $400 |
| per Terabytes (1-12) | 5639XXV | 0012 | $310 |
| per Terabytes (13-32) | 5639XXV | 0013 | $80 |
| per Terabytes (1-12) | 5639XXW | 0012 | $930 |
| per Terabytes (13-32) | 5639XXW | 0013 | $240 |
| per Terabytes (1-12) | 5639XXX | 0012 | $1,240 |
| per Terabytes (13-32) | 5639XXX | 0013 | $320 |
IBM Global Financing
IBM Global Financing offers competitive financing to credit-qualified customers to assist them in acquiring IT solutions. Offerings include financing for IT acquisition, including hardware, software, and services, from both IBM and other manufacturers or vendors. Offerings (for all customer segments: small, medium, and large enterprise), rates, terms, and availability can vary by country. Contact your local IBM Global Financing organization or visit
IBM Global Financing offerings are provided through IBM Credit LLC in the United States, and other IBM subsidiaries and divisions worldwide to qualified commercial and government customers. Rates are based on a customer's credit rating, financing terms, offering type, equipment type, and options, and may vary by country. Other restrictions may apply. Rates and offerings are subject to change, extension, or withdrawal without notice.
For more financing information, visit
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To order, contact the Americas Call Centers or your local IBM representative, or your IBM Business Partner.
To identify your local IBM representative or IBM Business Partner, call 800-IBM-4YOU (426-4968).
Phone: 800-IBM-CALL (426-2255)
Fax: 800-2IBM-FAX (242-6329)
For IBM representative: callserv@ca.ibm.com
Mail: IBM Teleweb Customer Support
ibm.com® Sales Execution Center, Americas North
3500 Steeles Ave. East, Tower 3/4
Markham, Ontario
Canada
L3R 2Z1
Reference: YE001
The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.
Note: Shipments will begin after the planned availability date.
Trademarks
System Storage is a trademark of IBM Corporation in the United States, other countries, or both.
IBM, AIX, PartnerWorld, Passport Advantage and ibm.com are registered trademarks of IBM Corporation in the United States, other countries, or both.
Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both.
Windows is a registered trademark of Microsoft Corporation in the United States, other countries, or both.
Other company, product, and service names may be trademarks or service marks of others.
Terms of use
IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Additional terms of use are located at
For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page
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