IBM InfoSphere Global Name Recognition V4.1 delivers enhanced business name searches and faster time to value

IBM United States Software Announcement 209-117
April 7, 2009

 
 ENUS209-117.PDF (112KB)

Table of contents   Document options  
At a glance At a glance Publications Publications
Overview Overview Technical information Technical information
Key prerequisites Key prerequisites Ordering information Ordering information
Planned availability dates Planned availability dates Terms and conditions Terms and conditions
Description Description  IBM  Electronic Services IBM Electronic Services
Program number Program number Prices Prices
Education support Education support Order now Order now
Offering Information Offering Information
 
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At a glance
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IBM® InfoSphere Global Name Recognition technology can be used to develop applications that spot fraud and other threats. V4.1:

  • Provides business name matching capabilities by handling digits, special characters, and qualifiers particular to business names
  • Is able to differentiate between personal names and business names

To order, contact your IBM representative, an IBM Business Partner, or the Americas Call Centers at: 800-IBM-CALL Reference:

IBM InfoSphere Global Name Recognition:  YE001

 
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Overview
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IBM InfoSphere Global Name Recognition (GNR) V4.1 delivers major enhancements for business name searching as well as enhances personal name analysis and searching capabilities.

  • Enhancements for business names:
    • Recognition and scoring of digits, special characters, business legal terms, and professional qualifiers
    • Recognition and special scoring of stop words and other non-searchable terms
    • Coverage of variable spacing in acronyms and legal terms
    • Handling of abbreviations and variant forms
    • Differentiating personal names from organizational names
    • Utilizing type-specific matching strategies and cross-category matching
    • Improving business name search performance
  • Adds phonetic matching for personal names in the Chinese, French, Hispanic, and Korean languages, in addition to the previously supported Anglo, Arabic, German, Russian, Thai, and Indian languages
  • Includes globalization support for French, Japanese, Korean, Simplified Chinese, Traditional Chinese, Brazilian Portuguese, Spanish, and Arabic, in addition to English
  • Includes improved personal name performance and memory management
  • Includes increased NameWorks functionality in handling name objects and pair-wise strategy overrides
  • Adds platform support
  • Includes improved documentation navigation, informational topics, and sample coverage

InfoSphere GNR consists of a set of best-of-breed name-recognition, name-matching, and business name technologies that solve the complex problem of searching and managing personal name data in a multicultural, error-prone world. The technologies can be used to develop applications that spot fraud and other threats. The software takes into account alternative spellings, cultural nuances, and other linguistic issues in an attempt to return the most relevant information for a search query. This saves the user the time and expense of evaluating a long list of imprecise matches.

InfoSphere GNR technologies include:

  • IBM InfoSphere Global Name Management V4.1
  • IBM InfoSphere Global Name Analytics V4.1
  • IBM InfoSphere Global Name Scoring V4.1

 
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Key prerequisites
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Refer to the Hardware requirements and Software requirements sections.


 
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Planned availability dates
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April 10, 2009: Electronic software delivery

April 17, 2009: Media and documentation


 
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Description
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IBM InfoSphere Global Name Recognition (GNR) V4.1 includes new releases of the following products:

  • IBM InfoSphere Global Name Management V4.1
  • IBM InfoSphere Global Name Analytics V4.1
  • IBM InfoSphere Global Name Scoring V4.1

Major new features

  • Business names support in the following areas:
    • Recognition and scoring of digits and special characters allows processing of business names such as "1st Union Bank" and "First Union Bank," "1776 Cafe" and "Seventeen Seventy-six Cafe," and "World @ Large" and "World at Large".
    • Recognition of business legal terms such as "Inc." for "Incorporated," and "S.A." for "Sociedad Anonima".
    • Recognition of special stop words and other non-searchable terms such as "and," "the," "de," and "la".
    • Recognition of professional qualifiers such as "Ann Smith, LCSW" and "David G. Morgan, Attorney at Law".
    • Ability to handle variable spacing in acronyms and legal terms such as "ADT Incorporated" and "A D T Inc.".
    • Ability to automatically differentiate personal names and organization names within a list and apply type-specific matching strategies .
  • Enhanced phonetic matching: New name-regularization rule sets for Chinese, French, Hispanic, and Korean provide the capability for phonetic matching for personal names. This mechanism enables GNR to identify and measure names that are perceived as being related because they sound alike to some degree. This adds to current GNR capability that covers the Anglo, Arabic, German, Russian, Thai, and Indian languages.
  • Increased NameWorks functionality:
    • A single Name object has been introduced to represent information about personal and organization names, simplifying management of both name categories.
    • Culture information can now be applied to pair-wise comparison through the new Name objects. The ability to override default comparison parameters, through search strategies, has been added.
    • Single instance search for both embedded and distributed searching is now provided, allowing easy conversion between implementation modes and mixing of runtime architectures.
    • Management of multiple search threads, used in concurrent searching, has been improved to allow greater control over CPU resources dedicated to searching.

IBM InfoSphere Global Name Management V4.1

InfoSphere Global Name Management delivers a best-of-breed suite of name-analysis and name-matching technologies designed to address the specific needs and demands of managing, searching, scoring, and matching multicultural name data sets. It consists of the complete analytic and scoring capabilities for personal names and now business names.

While most traditional name-recognition software is designed to manage and score data assets in westernized, romanized cultures, InfoSphere Global Name Management was designed using a unique knowledge base of multicultural names. This knowledge base consists of the global linguistic knowledge and expertise gained from 25 years of linguistic research and the analysis of approximately 800 million names from across the world.

Working from this knowledge base, InfoSphere Global Name Recognition delivers a suite of tools designed to meet the unique demands of managing data sets from cultures as diverse as Anglo/European, Arabic, Chinese, Hispanic, French, German, Indian, Korean, Pakistani, Russian/Slavic, Thai, Japanese, West African, and more.

InfoSphere Global Name Management leverages name data from around the world and builds culture-specific methods to deliver the best matching, management, parsing, and scoring results. Global Name Management is an industry-leading technology that helps users search, analyze, and manage multicultural names to screen potential threats, perform background checks, and handle other mission-critical name data functions across multiple geographies and cultures.

IBM InfoSphere Global Name Analytics V4.1

InfoSphere Global Name Analytics is a best-of-breed suite of name-analysis technologies that addresses the needs and demands of managing multicultural name data sets. By determining the cultural classification of a personal name, it provides accurate linguistic and statistical analyses of names, including:

  • Recognizing gender, based on frequency information
  • Determining which part of a name in likely to be the given name or surname
  • Generating attested alternative Roman spellings of a name

IBM InfoSphere Global Name Scoring V4.1

InfoSphere Global Name Scoring is a technology for orthographic and phonetics-based search and scoring of multicultural names in a database. Names can be matched even when they manifest spelling and cultural variations, are related by sound but not by spelling, or are altered by spelling or other data entry errors. The rampant name variation introduced by transliteration and pronunciation of unfamiliar names from around the globe can be handled by InfoSphere Global Name Scoring.

InfoSphere Global Name Scoring improves the accuracy and quality of identity-verification initiatives by providing ranked name search results based on the orthographic, phonetic, and syntactic patterns of names. Default search routines are supplemented with culture-specific rules and information, drawing from an international knowledge base derived from approximately 800 million names and more than 25 years of research. An industry-leading technology, it lets users search, analyze, and manage multicultural names to screen potential threats, perform background checks, and handle other mission-critical name data functions across multiple geographies and cultures.

IPLA and Subscription and Support considerations

IPLA licenses can be transferred from one machine to another within, but not limited to an enterprise. You may aggregate the capacity for all the processors the product is operated on to achieve a more economic price. This will result in a single Proof of Entitlement (PoE). It is your responsibility to manage the distribution of Value Units within the limits of the entitlement of the product license.

Subscription and Support must cover the same capacity as the product license entitlement. Subscription and Support will be available in the country in which the agreement is made.


 
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Program number
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Program    VRM                          Program name
number
 
5724-Q20   4.1.0                        IBM InfoSphere Global Name
                                        Recognition

 
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Education support
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IBM training provides education to support many IBM offerings. Descriptions of courses for IT professionals and managers are on the IBM training Web site

http://www.ibm.com/services/learning/ites.wss/tp/en?pageType=tp_search

Call IBM training at 800-IBM-TEACH (426-8322) for catalogs, schedules, and enrollments.

Education support

Education offerings for InfoSphere Global Name Recognition V4.1 consists of two courses:

Course code            Course title           Course type
 
EA131                  IBM Name Search        Classroom
                        Seminar (two-day
                        course, primarily of
                        academic interest)
 
EA231                  Basic IBM InfoSphere   Classroom
                        Global Name
                        Recognition
                        Installation and
                        Tuning (three-day
                        course on basics)

Sales and technical sales enablement training is available to IBM Business Partners.

For more information on sales enablement training and InfoSphere Global Name Recognition education offerings, contact

John Kelleher (jkellehe@us.ibm.com)

For more information on InfoSphere Global Name Recognition, visit

http://www-306.ibm.com/software/data/ips/products/masterdata/globalname/

 
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Offering Information
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Product information is available via the Offering Information Web site

http://www.ibm.com/common/ssi

Also, visit the Passport Advantage® Web site

http://www.ibm.com/software/passportadvantage

 
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Publications
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No publications are shipped with this product.

The IBM Publications Center

The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided. Payment options for orders are via credit card (in the U.S.) or customer number for 20 countries. A large number of publications are available online in various file formats, and they can all be downloaded by all countries free of charge.

The Publications Center can be accessed at

http://www.ibm.com/shop/publications/order

 
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Technical information
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Specified operating environment

Hardware requirements

Hardware requirements are specific to each product deployment and are generally proportional to:

  • Total number of names to be processed
  • Number of name-recognition transactions to be processed per unit of time
Software requirements

IBM InfoSphere Global Name Management, IBM InfoSphere Global Name Analytics, and IBM InfoSphere Global Name Scoring

Platforms

  • Windows® 2003 Server on x86 (32 bit)
  • Windows 2003 Server on AMD Opteron and Intel® Xeon® (64 bit)
  • Windows 2008 Server on AMD Opteron and Intel Xeon (64 bit)
  • Sun Solaris 9 and 10 on UltraSparc III and UltraSparc IV (32 bit and 64 bit)
  • Red Hat Linux® ES 4 on x86 (32 bit)
  • Red Hat Linux ES 4 and 5 on Opteron and Intel Xeon (64 bit)
  • SUSE Linux Enterprise 9 on x86 (32 bit)
  • SUSE Linux Enterprise 9 and 10 on Opteron and Intel Xeon (64 bit)
  • IBM AIX® V5.3L on POWER™ 5 (32 bit)
  • IBM AIX V5.3L and V6.1 on POWER 5 and 6 (64 bit)
  • SUSE Linux Enterprise Server 9 for System z® (64 bit)

Database requirements

The products require no database management software.

Compiler requirements

The products support C++ API-level access using the following compilers:

  • Windows 2003 Server (32 bit and 64 bit); Microsoft® Visual Studio 2003 and 2005
  • Windows 2008 Server (64 bit); Microsoft Visual Studio 2008
  • Sun Solaris 9 and 10 (32 bit and 64 bit); Sun Studio 11
  • SUSE Linux Enterprise Server 9 (32 bit and 64 bit); Free Software Foundation gcc v3.3
  • SUSE Linux Enterprise Server 10 (32 bit and 64 bit); Free Software Foundation gcc v4.1
  • SUSE Linux Enterprise Server 9 for System z (64 bit); Free Software Foundation gcc v3.3
  • Red Hat Linux ES 4 (32 bit and 64 bit): Free Software Foundation gcc v3.4
  • Red Hat Linux 5 ES (64 bit): Free Software Foundation gcc v4.1
  • IBM AIX V5.3L and V6.1L; IBM xlC++ V8 and V9

The products support IBM Java™ V1.5 and SOAP WebServices API-level access on all supported operating systems.

Planning

Performance and throughput for the Global Name Recognition products are generally proportional to three key factors:

  • Number of CPUs available
  • Clock speed of the CPU used
  • RAM resources

Applications involving Global Name Analytics will generally require somewhat fewer CPU cycles and RAM, while applications involving the Global Name Scoring will require greater resources in number of CPUs, CPU cycles, and RAM.

The program's specifications and specified operating environment information may be found in documentation accompanying the program, if available, such as a README file, or other information published by IBM, such as an announcement letter. Documentation and other program content may be supplied only in the English language.

Planning information

Packaging

V4.1 packaging is unchanged from that for the earlier V3.1 release.

Security, auditability, and control

The IBM Global Name Recognition technologies use the security and auditability features of the host hardware or software.

The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.


 
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Ordering information
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This product is only available via Passport Advantage. It is not available as shrinkwrap.

Product information

Licensed function title             Product group   Product
                                                    category
 
IBM InfoSphere Global Name          IBM Database 2™ DB2® Data
 Analytics                                           Entity
IBM InfoSphere Global Name          IBM Database 2 DB2 Data
 Management                                          Entity
IBM InfoSphere Global Name Scoring  IBM Database 2 DB2 Data
                                                     Entity
Program name                          PID        Charge unit
                                      number     description
 
IBM InfoSphere Global Name Analytics  5724-Q20   Resource Value
                                                  Unit
IBM InfoSphere Global Name            5724-Q20   Resource Value
 Management                                       Unit
IBM InfoSphere Global Name Scoring    5724-Q20   Resource Value
                                                  Unit
IBM InfoSphere Global Name Scoring    5724-Q20   Resource Value
                                                  Unit

Charge metrics definitions

Resource Value Units apply when resources other than processors are the unit of measure. The following table shows the relationship between servers and Resource Value Units.

Usage level -    Minimum servers  Maximum servers  Resource value
cumulative                                         units per
                                                   server
 
1                 1                1               200
2                 2                2               118
3                 3                6                63
4                 7               60                44
5                61               NA                 8

Passport Advantage program licenses

IBM InfoSphere Global Name Recognition

Part description                                         Part
                                                         number
 
IBM InfoSphere Global Name Management
IBM InfoSphere Global Name Management Resource VU        E0542LL
 Annual SW S&S Renewal
IBM InfoSphere Global Name Management Resource VU Lic +  D04J2LL
 SW S&S 12 Month
IBM InfoSphere Global Name Management Resource VU SW     D04J3LL
 S&S Reinstate 12 Month

IBM InfoSphere Global Name Recognition

Part description                                         Part
                                                         number
 
IBM InfoSphere Global Name Analytics
IBM InfoSphere Global Name Analytics Resource VU Annual  E0556LL
 SW S&S Renewal
IBM InfoSphere Global Name Analytics Resource VU Lic &   D04L8LL
 SW S&S 12 Month
IBM InfoSphere Global Name Analytics Resource VU SW S&S  D04L9LL
 Reinstate 12 Mo

IBM InfoSphere Global Name Recognition

Part description                                         Part
                                                         number
 
IBM InfoSphere Global Name Scoring
IBM InfoSphere Global Name Scoring Resource VU Annual    E0554LL
 SW S&S Renewal
IBM InfoSphere Global Name Scoring Resource VU Lic + SW  D04L4LL
 S&S 12 Month
IBM InfoSphere Global Name Scoring Resource VU SW S&S    D04L5LL
 Reinstate 12 Month

Passport Advantage trade-up licenses

IBM InfoSphere Global Name Recognition

Precursor product           Trade-up product            Part
                                                        number
 
IBM InfoSphere Global Name
 Management
IBM Global Name Analytics   Inf Glbl Nm Mgt Lnxz RVU    D04J9LL
                             fr Inf Glbl Nm Anlc Lnxz
                             RVU Trdup Lic+SW S&S 12Mo
IBM Global Name Analytics   Info Glbl Name Mgt RVU fr   D04J5LL
                             Info Glbl Name Analytcs
                             RVU Trdup Lic+SW S&S12 Mo
IBM Global Name Scoring     Info Glbl Name Mgt RVU fr   D04J4LL
                             Info Glbl Name Scrng RVU
                             Trdup Lic+SW S&S 12 Mo
IBM Global Name Scoring     Info Glbl Nm Mgt Lnxz RVU   D04J8LL
                             fr Info Glbl Nm Scrg Lnxz
                             RVU TrdupLic+SW S&S12Mo

Passport Advantage supply

Program name/description                                 Part
                                                         number
 
IBM Global Name Analytics V4.1.0
IBM InfoSphere Global Name Analytics V4.1 Multiplatform  BB10HML
 ML Media Pack
IBM Global Name Management V4.1.0
IBM InfoSphere Global Name Management V4.1               BB10GML
 Multiplatform ML Media Pack
IBM Global Name Scoring V4.1.0
IBM InfoSphere Global Name Scoring V4.1 Multiplatform    BB10IML
 ML Media Pack

Passport Advantage customer: Media pack entitlement details

Customers with active maintenance or subscription for the products listed are entitled to receive the corresponding media pack.

IBM Global Name Scoring V4.1.0

Entitled maintenance        Media packs description     Part
offerings description                                   number
 
IBM Infosphere Global Name  IBM InfoSphere Global Name  BB10IML
 Scoring Resource Value      Scoring V4.1 Multiplatform
 Unit                        ML Media Pack
IBM Infosphere Global Name  IBM InfoSphere Global Name  BB10IML
 Scoring for Linux on        Scoring V4.1 Multiplatform
 System z Resource Value     ML Media Pack
 Unt

IBM Global Name Management V4.1.0

Entitled maintenance        Media packs description     Part
offerings description                                   number
 
IBM Infosphere Global Name  IBM InfoSphere Global Name  BB10GML
 Management Resource Value   Management V4.1
 Unit                        Multiplatform ML Media
                             Pack
IBM Infosphere Global Name  IBM InfoSphere Global Name  BB10GML
 Management for Linux on     Management V4.1
 System z Resc Value Unit    Multiplatform ML Media
                             Pack

IBM Global Name Analytics V4.1.0

Entitled maintenance        Media packs description     Part
offerings description                                   number
 
IBM Infosphere Global Name  IBM InfoSphere Global Name  BB10HML
 Analytics Resource Value    Analytics V4.1
 Unit                        Multiplatform ML Media
                             Pack
IBM Infosphere Global Name  IBM InfoSphere Global Name  BB10HML
 Analytics for Linux on      Analytics V4.1
 System z Resource Val Unt   Multiplatform ML Media
                             Pack

Cross-platform product for use on System z

Order the part numbers that follow when there is an intention to acquire this cross-platform product for deployment on the System z or S/390® platform. This set of part numbers provides the identical supply and authorization as the other set in this announcement. The distinction is to identify the planned deployment platform.

IBM InfoSphere Global Name Recognition

Part description                                         Part
                                                         number
 
IBM InfoSphere Global Name Management
IBM InfoSphere Global Name Mmgmnt for Linux on Sys z     D04J7LL
 RVU SW S&S Reinst 12Mo
IBM InfoSphere Global Name Mngmnt for Linux on Sys z     E0543LL
 RVU Annual SW S&S Rnwl
IBM InfoSphere Global Name Mngmnt for Linux on Sys z     D04J6LL
 RVU Lic + SW S&S 12 Mo

IBM InfoSphere Global Name Recognition

Part description                                         Part
                                                         number
 
IBM InfoSphere Global Name Analytics
IBM InfoSphere Global Name Analytics Linux z Resc VU     E0557LL
 Annual SW S&S Renewal
IBM InfoSphere Global Name Analytics Linux z Resc VU     D04LALL
 Lic + SW S&S 12 Mo
IBM InfoSphere Global Name Analytics Linux z Resc VU SW  D04LBLL
 S&S Reinstate 12 Mo

IBM InfoSphere Global Name Recognition

Part description                                         Part
                                                         number
 
IBM InfoSphere Global Name Scoring
IBM InfoSphere Global Name Scoring Linux on z Resc VU    E0555LL
 Annual SW S&S Renewal
IBM InfoSphere Global Name Scoring Linux on z Resc VU    D04L6LL
 Lic + SW S&S 12 Month
IBM InfoSphere Global Name Scoring Linux on z RescVU SW  D04L7LL
 S&S Reinstate 12 Mo

 
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Terms and conditions
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The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with IBM are contained in the applicable contract documents such as the IBM International Program License Agreement, IBM International Passport Advantage Agreement, and the IBM Agreement for Acquisition of Software Maintenance.

Licensing

IBM International Program License Agreement including the License Information document and Proof of Entitlement (PoE) govern your use of the Program. PoEs are required for all authorized use.

Part number products only, offered outside of Passport Advantage, where applicable, are license only and do not include Software Maintenance.

This software license includes Software Subscription and Support (also referred to as Software Maintenance).

License Information form numbers
Program name                              Program    Form number
                                          number
 
IBM InfoSphere Global Name Recognition    5724-Q20   L-MGEE-7JHUT2,
                                                     L-MGEE-7JHURW,
                                                     L-MGEE-7JHUPX

The program's License Information will be available for review on the IBM Software License Agreement Web site

http://www.ibm.com/software/sla/sladb.nsf
Limited warranty applies

Yes

Warranty

IBM warrants that when the program is used in the specified operating environment, it will conform to its specifications. The warranty applies only to the unmodified portion of the program. IBM does not warrant uninterrupted or error-free operation of the program or that IBM will correct all program defects. You are responsible for the results obtained from the use of the program.

IBM provides you with access to IBM databases containing information on known program defects, defect corrections, restrictions, and bypasses at no additional charge. Consult the IBM Software Support Handbook for further information at

http://www.ibm.com/support/handbook

IBM will maintain this information for at least one year after the original licensee acquires the program (warranty period).

Program technical support

Technical support of a program product will be available for a minimum of five years from the general availability date, as long as your Software Maintenance is in effect. This technical support allows you to obtain assistance (via telephone or electronic means) from IBM for product-specific, task-oriented questions regarding the installation and operation of the program product. Software Maintenance also provides you with access to updates, releases, and versions of the program. You will be notified, via announcement letter, of discontinuance of support with 12 months' notice. If you require additional technical support from IBM, including an extension of support beyond the discontinuance date, contact your IBM representative or IBM Business Partner. This extension may be available for a fee.

Money-back guarantee

If for any reason you are dissatisfied with the program and you are the original licensee, you may obtain a refund of the amount you paid for it, if within 30 days of your invoice date you return the program and its PoE to the party from whom you obtained it. If you downloaded the program, you may contact the party from whom you acquired it for instructions on how to obtain the refund.

For programs acquired under the IBM International Passport Advantage Agreement, this term applies only to your first acquisition of the program.

Authorization for use on home/portable computer

The program may be stored on the primary machine and another machine, provided that the program is not in active use on both machines at the same time. You may not copy and use this program on another computer without paying additional license fees.

IBM InfoSphere Global Name Recognition:  No
Volume orders (IVO)

No

Passport Advantage applies

Yes, and through the Passport Advantage Web site at

http://www.ibm.com/software/passportadvantage

This product is only available via Passport Advantage. It is not available as shrinkwrap.

Usage restriction

Yes

Refer to the License Information document that is available on the following Web site

http://www.ibm.com/software/sla/sladb.nsf
International Passport Agreement
Software Subscription and Support (also referred to as Software Maintenance) applies

Yes. Software Subscription and Support (also referred to as Software Maintenance) is included with licenses purchased through Passport Advantage and Passport Advantage Express. Product upgrades and technical support are provided by the Software Subscription and Support (also referred to as Software Maintenance) offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software and Technical Support provides voice and electronic access to IBM support organizations, worldwide.

IBM includes one year of Software Subscription and Support (also referred to as Software Maintenance) with each program license acquired. The initial period of Software Subscription and Support (also referred to as Software Maintenance) can be extended by the purchase of a renewal option, if available.

While your Software Subscription and Support (also referred to as Software Maintenance) is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions, and code-related questions. IBM provides assistance via telephone and, if available, electronic access, to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, 7 days a week. For additional details, consult your IBM Software Support Handbook at

http://www.ibm.com/support/handbook

Software Subscription and Support (also referred to as Software Maintenance) does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under the applicable agreements.

For additional information about the International Passport Advantage Agreement and the IBM International Passport Advantage Express Agreement, visit the Passport Advantage Web site at

http://www.ibm.com/software/passportadvantage
Other terms
System i Software Maintenance applies

No

Educational allowance available

Not applicable.


 
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IBM Electronic Services
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IBM has transformed its delivery of hardware and software support services to help you achieve higher system availability. Electronic Services is a Web-enabled solution that offers an exclusive, no-additional-charge enhancement to the service and support available for IBM servers. These services are designed to provide the opportunity for greater system availability with faster problem resolution and preemptive monitoring. Electronic Services comprises two separate, but complementary, elements: Electronic Services news page and Electronic Services Agent.

The Electronic Services news page is a single Internet entry point that replaces the multiple entry points traditionally used to access IBM Internet services and support. The news page enables you to gain easier access to IBM resources for assistance in resolving technical problems.

The Electronic Service Agent™ is no-additional-charge software that resides on your server. It monitors events and transmits system inventory information to IBM on a periodic, client-defined timetable. The Electronic Service Agent automatically reports hardware problems to IBM. Early knowledge about potential problems enables IBM to deliver proactive service that may result in higher system availability and performance. In addition, information collected through the Service Agent is made available to IBM service support representatives when they help answer your questions or diagnose problems. Installation and use of IBM Electronic Service Agent for problem reporting enables IBM to provide better support and service for your IBM server.


 
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For additional information and current prices, contact your local IBM representative.

IBM Global Financing

IBM Global Financing offers competitive financing to credit-qualified customers to assist them in acquiring IT solutions. Offerings include financing for IT acquisition, including hardware, software, and services, both from IBM and other manufacturers or vendors. Offerings (for all customer segments: small, medium, and large enterprise), rates, terms, and availability can vary by country. Contact your local IBM Global Financing organization or visit

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IBM Global Financing offerings are provided through IBM Credit LLC in the United States, and other IBM subsidiaries and divisions worldwide to qualified commercial and government customers. Rates are based on a customer's credit rating, financing terms, offering type, equipment type, and options, and may vary by country. Other restrictions may apply. Rates and offerings are subject to change, extension, or withdrawal without notice.


 
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To order, contact your local IBM representative or your IBM Business Partner.

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For more information, contact the Americas Call Centers.

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Mail:
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ibm.com® Sales Execution Center, Americas North
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Canada
L3R 2Z1
Reference: YE001

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IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Additional terms of use are located at:

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