IBM FileNet Image Manager Active Edition V4.5 provides unrivaled power, scalability, and performance

IBM United States Software Announcement 209-062
February 24, 2009

 
 ENUS209-062.PDF (110KB)

Table of contents   Document options  
At a glance At a glance Technical information Technical information
Overview Overview Software Services Software Services
Planned availability date Planned availability date Ordering information Ordering information
Description Description Terms and conditions Terms and conditions
Program number Program number  IBM  Electronic Services IBM Electronic Services
Offering Information Offering Information Prices Prices
Publications Publications Order now Order now
 
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At a glance
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IBM® FileNet® Image Manager Active Edition V4.5, a combination of IBM FileNet Image Services (IS) and IBM FileNet Content Manager (CM),:

  • Enables existing IS users to extend the scope of their FileNet imaging systems to incorporate additional FileNet components, including Business Process Management and Records Management.
  • Makes IS information available to CM users.

To order, contact your IBM representative, an IBM Business Partner, or the Americas Call Centers at: 800-IBM-CALL Reference: YE001


 
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Overview
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IBM FileNet Image Manager Active Edition V4.5, a bundle of IBM FileNet Image Services (IS) and IBM FileNet Content Manager (CM), offers unrivaled power, scalability, and performance, delivering rapid access for thousands of users to billions of objects. You can securely and permanently store immense volumes of fixed information in a robust and highly available environment.

With FileNet Image Manager Active Edition, you get comprehensive image management that helps you control, share, and quickly access critical business information. It extends the reach of critical information to all constituents to ensure information accuracy, consistency, and timeliness for better decisions. By integrating critical content with business applications and processes, FileNet Image Manager Active Edition makes the right information immediately available to the people who need it, helping them make better decisions, faster.

FileNet Image Manager Active Edition allows existing IS users to extend their FileNet environment by adding FileNet CM, and then optionally all FileNet CM compatible products, including FileNet Business Process Management (BPM), and FileNet Records Management.

IBM FileNet Image Services V4.1 and V4.1.2 and IBM FileNet Content Manager V4.5 are bundled in Image Manager Active Edition V4.5.

For information on IBM FileNet Image Services, refer to

http://www-01.ibm.com/software/data/content-management/filenet-image-services/

For information on IBM FileNet Content Manager V4.5, refer to

http://www-01.ibm.com/common/ssi/index.wss?buttonpressed=NAV002PT090

The following areas of functionality have been enhanced or added since Image Manager Active Edition V4.0:

  • High availability support for RDBMS
  • Updated platform support
    • RDBMS version updates
    • Operating system version updates
    • LDAP server version update
    • Globalization
    • Newer versions of storage SDKs
  • Partitioning/virtualization
    • Support for Solaris zones
  • Enhanced security
    • AES 256-bit password encryption
    • Programmatic security
    • Extensible authentication
  • Enhanced performance
    • Improved network services layer (courier)
  • Storage enhancements
    • Document caching update
    • Embedding documents in Centera CDF
    • Integral single document storage support
    • Support for the Optical Library Server on IBM AIX® Micro-partitioning (MPAR)
    • Support for IBM 3996 auto-sense and configuration
    • Support of UDO 2 (60 GB)
    • Support for LUN Mode under 64-bit AIX

 
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Planned availability date
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February 27, 2009: Electronic software delivery

February 27, 2009: Media and documentation


 
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Description
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IBM FileNet Image Manager Active Edition V4.5 combines IBM FileNet Image Services (IS) V4.1.2 and IBM FileNet Content Manager (CM) V4.5 into a single bundle, making it easier for IS users to extend their document imaging solution to include wider enterprise content. With FileNet Image Manage Manager Active Edition, IS users can access content in their existing IS repositories from within a FileNet CM environment. IS content can be viewed and edited from within a CM application. Edits are saved within a CM repository.

Additional benefits are defined in the IBM Software Announcement 208-382, dated November 11, 2008.

IBM Business Partners - Reseller for Software ValueNet®

The IBM FileNet software portfolio is now available under the Software ValueNet program. IBM Business Partners, who are approved participants in the Software ValueNet program, are proficient in the design and implementation of IBM software technologies. These partners provide added value with numerous skills such as the ability to integrate and customize IBM software technology by providing professional services consulting, integration, development skills, direct support and more.

For information on IBM Software ValueNet program, refer to Software Announcement 208-253, dated July 22, 2008.

To locate IBM Business Partners - Resellers for Software ValueNet who are approved specifically for the FileNet portfolio in your geography, contact IBM at AskSoftwareValueNet@us.ibm.com or valuenet@us.ibm.com.

Accessibility by people with disabilities

A US Section 508 Voluntary Product Accessibility Template (VPAT) can be requested via the IBM Web site

http://www.ibm.com/able/product_accessibility/index.html

IPLA and Subscription and Support considerations

IPLA licenses can be transferred from one machine to another within, but not limited to an enterprise. You may aggregate the capacity for all the processors the product is operated on to achieve a more economic price. This will result in a single Proof of Entitlement (PoE). It is your responsibility to manage the distribution of Value Units within the limits of the entitlement of the product license.

Subscription and Support must cover the same capacity as the product license entitlement. Subscription and Support will be available in the country in which the agreement is made.


 
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Program number
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Program    VRM                          Program name
number
 
5724-R94   4.5.0                        IBM FileNet Image Manager
                                        Active Edition

 
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Offering Information
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Product information is available via the Offering Information Web site

http://www.ibm.com/common/ssi

Also, visit the Passport Advantage® Web site

http://www.ibm.com/software/passportadvantage

 
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Publications
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No publications are shipped with this product.

The IBM Publications Center

http://www.ibm.com/shop/publications/order

The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided. Payment options for orders are via credit card (in the U.S.) or customer number for 20 countries. A large number of publications are available online in various file formats, and they can all be downloaded by all countries.


 
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Technical information
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Specified operating environment

Software and hardware requirements

For information about IBM FileNet Image Services V4.1.2, go to

ftp://ftp.software.ibm.com/software/data/cm/filenet/docs/isdoc/IS_HW_SW_guide.pdf

For information about IBM Image Services V4.1.1, go to

ftp://ftp.software.ibm.com/software/data/cm/filenet/docs/isdoc/IS_HW_SW_guide.pdf

For information about IBM FileNet Content Manager V4.5, go to

http://www-01.ibm.com/support/docview.wss?rs=3278&uid=swg27013654

The program's specifications and specified operating environment information may be found in documentation accompanying the program, if available, such as a README file, or other information published by IBM, such as an announcement letter. Documentation and other program content may be supplied only in the English language.

Planning information

Customer responsibilities

Software Subscription and Support (also referred to as Software Maintenance) is included with licenses purchased through Passport Advantage and Passport Advantage Express. Product upgrades and technical support are provided by the Software Subscription and Support (also referred to as Software Maintenance) offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software, and technical support provides voice and electronic access to IBM support organizations, worldwide.

IBM includes one year of Software Subscription and Support (also referred to as Software Maintenance) with each program license acquired. The initial period of Software Subscription and Support (also referred to as Software Maintenance) can be extended by the purchase of a renewal option, if available.

Security, auditability, and control

The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.


 
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Software Services
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IBM Software Services has the breadth, depth, and reach to manage your services needs. You can leverage the deep technical skills of our lab-based, software services team and the business consulting, project management, and infrastructure expertise of our IBM ECM Lab Services team. Also, we extend our IBM Software Services reach through IBM Business Partners to provide an extensive portfolio of capabilities. Together, we provide the global reach, intellectual capital, industry insight, and technology leadership to support a wide range of critical business needs.


 
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Ordering information
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This product is only available via Passport Advantage. It is not available as shrinkwrap.

Product information

Licensed function title             Product group   Product
                                                    category
 
IBM FileNet Image Manager Active    FileNet FileNet Image
 Edition                             Imaging         Manager Active
                                                     Edition
IBM FileNet Image Mgr Active Ed     FileNet FileNet Image
 Add-On Authorized                   Imaging         Manager Active
                                                     Edition
IBM FileNet Image Mgr Active Ed     FileNet FileNet Image
 Add-on Employee                     Imaging         Manager Active
                                                     Edition
IBM FileNet Image Mgr Active Ed     FileNet FileNet Image
 Add-on Ext User                     Imaging         Manager Active
                                                     Edition
IBM FileNet Image Mgr Active Ed     FileNet FileNet Image
 Employee                            Imaging         Manager Active
                                                     Edition
IBM FileNet Image Mgr Active Ed     FileNet FileNet Image
 Ext User                            Imaging         Manager Active
                                                     Edition

Value Units

Authorized User Value Unit (AUVU) license conversion table

Cumula-  Minimum  Maximum    User    Max        Cumulati  Cumula-
tive     author-  author-    Value   UVUs       ve UVUs   tive
Volume   ized     ized       Units   for        at each   volume
level                        per     each       level     discount
                             author- level             
                             ized
 
1        1        20         1.00000  20        20        0.0%
2        21       50         0.83333  25        45        10.0%
3        51       100        0.80000  40        85        15.0%
4        101      250        0.76666  115       200       20.0%
5        251      500        0.60000  150       350       30.0%
6        501      1,000      0.50000  250       600       40.0%
7        1,001    5,000      0.47500  1,900     2,500     50.0%
8        5,001    10,000     0.40000  2,000     4,500     55.0%
9        10,001   25,000     0.36666  5,500     10,000    60.0%
10       25,001   10,000,000 0.33333  3,324,967 3,334,967 67.0%

Employee User Value Unit (EUVU) license conversion table

Cumula-  Minimum  Maximum     User      Max        Cumula-    Cumula-
tive     employ-  employ-     Value     UVUs       tive UVUs  tive
volume   ees      ees         Units     for        at each    volume
level                         per       each       level      discount
                              employee  level     
 
1        1,000    2,500        1.000    2,500      2,500      0.0%
2        2,501    5,000        0.800    2,000      4,500      10.0%
3        5,001    10,000       0.700    3,500      8,000      20.0%
4        10,001   30,000       0.650    13,000     21,000     30.0%
5        30,001   50,000       0.550    11,000     32,000     36.0%
6        50,001   100,000      0.500    25,000     57,000     43.0%
7        100,001  300,000      0.465    93,000     150,000    50.0%
8        300,001  500,000      0.400    80,000     230,000    54.0%
9        500,001  1,000,000    0.360    180,000    410,000    59.0%                  
10       1,000,001 100,000,000 0.320    31,680,000 32,090,000 67.9%

External User Value Unit (XUVU) license conversion table

Cumula-  Minimum     Maximum  User     Max      Cumula-    Cumula-
tive     ext         ext      Value    UVUs     tive UVUs  tive
volume   users       users    Units    for      at each    vol
level                         per ext  each     level      disc
                              user     level
 
1        1,000       10,000          1.00000  10,000        10,000        0.0%
2        10,001      50,000          0.87500  35,000        45,000        10.0%
3        50,001      100,000         0.60000  30,000        75,000        25.0%
4        100,001     500,000         0.43750  175,000       250,000       50.0%
5        500,001     1,000,000       0.30000  150,000       400,000       60.0%      
6        1,000,001   25,000,000      0.24375  5,850,000     6,250,000     75.0%    
7        25,000,001  50,000,000      0.15000  3,750,000     10,000,000    80.0%     
8        50,000,001  250,000,000     0.13750  27,500,000    37,500,000    85.0%
9        250,000,001 500,000,000     0.05000  12,500,000    50,000,000    90.0%      
10       500,000,001 100,000,000,000 0.05000  4,975,000,000 5,025,000,000 95.0%     
Program name                          PID        Charge unit
                                      number     description
 
IBM FileNet Image Manager Active      5724-R94   User Value Unit
 Edition
IBM FileNet Image Mgr Active Ed       5724-R94   User Value Unit
 Add-On Authorized
IBM FileNet Image Mgr Active Ed       5724-R94   User Value Unit
 Add-on Employee
IBM FileNet Image Mgr Active Ed       5724-R94   User Value Unit
 Add-on Ext User
IBM FileNet Image Mgr Active Ed       5724-R94   User Value Unit
 Employee
IBM FileNet Image Mgr Active Ed Ext   5724-R94   User Value Unit
 User

Charge metrics definitions

The subject programs have a new structure for licensing and pricing designed for clarity, simplicity and unity with other products in the IBM Enterprise Content Management portfolio. The former approach relied upon licensing servers and users - with users licensed on a named, concurrent, e-business, employee, and external basis. This has been replaced with a new approach based on Value Units (VUs), with a primary focus on user access.

User Value Units (UVUs)

Three types of UVUs are available:

  1. Authorized (AUVU): For selective licensing of users who are internal to the organization. It replaces named, concurrent, and e-business user licensing.
  2. External (XUVU): For licensing of users who are external to the organization. It replaces external user licensing and e-business user licenses for certain products.
  3. Employee (EUVU): For collectively licensing all users who are internal to the organization. It replaces Enterprise License Agreement (ELA) employee licensing.

Product pricing

Each product has a fixed price per UVU. Customers license the appropriate number of UVUs to provide access to a corresponding user population.

Cumulative volume discounting

As the user quantity increases, the number of UVUs increase albeit at a slower rate. Value Unit license conversion tables establish the required number of UVUs for a specified number of users.

Volume discounting examples:

  • 100 authorized users require 85 AUVUs
  • 1,000 authorized users require 600 AUVUs
  • 5,000 authorized users require 2,500 AUVUs

Content Manager configuration example:

  • Content Manager AUVU price = $Y per AUVU
  • 5,000 authorized users require 2,500 AUVUs
  • Total price = $Y x 2,500

Resource Value Units (RVUs)

Three types of RVUs are available for licensing select products and options:

  1. Pages Per Month Resource Value Units (PRVUs) are perpetual licenses to install and run the licensed program on one or more scanner stations or computer devices and to process up to a defined number of pages per calendar month.
  2. Terabyte Resource Value Units (TRVUs) are perpetual licenses to store up to a defined number of terabytes of content on Image Services storage devices and supported P8 Fixed File Stores.
  3. Processor Value Unit (PVU) licensing for distributed software comprises of perpetual licenses for each processor core on which the software is deployed. More information about PVU licensing can be found at this location
http://www-306.ibm.com/software/lotus/passportadvantage/pvu_licensing_ for_customers.html

Although the subject programs are now offered under a new, streamlined licensing and pricing model, the function of the products has not changed from that of previously available offerings.

Passport Advantage program licenses

IBM FileNet Image Manager Active Edition

Part description                                         Part
                                                         number
 
IBM FileNet Image Manager Active Edition
FileNet Image Mgr Act Ed Authorized UVU Annual SW S&S    E054ULL
 Rnwl
FileNet Image Mgr Act Ed Authorized UVU Lic + SW S&S 12  D04KJLL
 Mo
FileNet Image Mgr Act Ed Authorized UVU SW S&S           D04KKLL
 Reinstate 12 Mo

IBM FileNet Image Manager Active Edition

Part description                                         Part
                                                         number
 
IBM FileNet Image Mgr Active Ed Employee
FileNet Image Mgr Act Ed Employee UVU Annual SW S&S      E054LLL
 Rnwl
FileNet Image Mgr Act Ed Employee UVU Lic + SW S&S 12    D04K3LL
 Mo
FileNet Image Mgr Act Ed Employee UVU SW S&S Reinstate   D04K4LL
 12 Mo

IBM FileNet Image Manager Active Edition

Part description                                         Part
                                                         number
 
IBM FileNet Image Mgr Active Ed Ext User
FileNet Image Mgr Act Ed Ext User UVU Annual SW S&S      E054KLL
 Rnwl
FileNet Image Mgr Act Ed Ext User UVU Lic + SW S&S 12    D04K1LL
 Mo
FileNet Image Mgr Act Ed Ext User UVU SW S&S Reinstate   D04K2LL
 12 Mo

IBM FileNet Image Manager Active Edition

Part description                                         Part
                                                         number
 
IBM FileNet Image Mgr Active Ed Add-on Employee
FileNet Image Mgr Act Ed Add-On Employee UVU Annual SW   E0547LL
 S&S Rnwl
FileNet Image Mgr Act Ed Add-On Employee UVU Lic + SW    D04JELL
 S&S 12 Mo
FileNet Image Mgr Act Ed Add-On Employee UVU SW S&S      D04JFLL
 Reinstate 12 Mo

IBM FileNet Image Manager Active Edition

Part description                                         Part
                                                         number
 
IBM FileNet Image Mgr Active Ed Add-on Ext User
FileNet Image Mgr Act Ed Add-On Ext User UVU Annual SW   E0546LL
 S&S Rnwl
FileNet Image Mgr Act Ed Add-On Ext User UVU Lic + SW    D04JCLL
 S&S 12 Mo
FileNet Image Mgr Act Ed Add-On Ext User UVU SW S&S      D04JDLL
 Reinstate 12 Mo

IBM FileNet Image Manager Active Edition

Part description                                         Part
                                                         number
 
IBM FileNet Image Mgr Active Ed Add-On Authorized
FileNet Image Mgr Act Ed Add-On Authorized UVU Annual    E0545LL
 SW S&S Rnwl
FileNet Image Mgr Act Ed Add-On Authorized UVU Lic + SW  D04JALL
 S&S 12 Mo
FileNet Image Mgr Act Ed Add-On Authorized UVU SW S&S    D04JBLL
 Reinstate 12 Mo

Passport Advantage supply

Program name/description                                 Part
                                                         number
 
 
IBM FileNet Image Mgr Act Ed V4.5.0
IBM FileNet Image Manager Active Edition V4.5.0          BQ00RML  
 Multiplatform ML

Passport Advantage customer: Media pack entitlement details

Customers with active maintenance or subscription for the products listed are entitled to receive the corresponding media pack.

IBM FileNet Image Mgr Act Ed V4.5.0

Entitled maintenance        Media packs description     Part
offerings description                                   number
 
FileNet Image Manager       IBM FileNet Image Manager   BQ00RML  
 Active Edition Add-On       Active Edition V4.5.0  
 Authorized per UVU          Multiplatform ML 
FileNet Image Manager       IBM FileNet Image Manager   BQ00RML  
 Active Edition Authorized   Active Edition V4.5.0 
 per UVU                     Multiplatform ML 
FileNet Image Mgr Active    IBM FileNet Image Manager   BQ00RML  
 Ed Add-on Employee UVU      Active Edition V4.5.0
                             Multiplatform ML 
FileNet Image Mgr Active    IBM FileNet Image Manager   BQ00RML  
 Ed Add-on Ext User UVU      Active Edition V4.5.0
                             Multiplatform ML 
FileNet Image Mgr Active    IBM FileNet Image Manager   BQ00RML  
 Ed Employee UVU             Active Edition V4.5.0
                             Multiplatform ML 
FileNet Image Mgr Active    IBM FileNet Image Manager   BQ00RML  
 Ed Ext User UVU             Active Edition V4.5.0
                             Multiplatform ML

 
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Terms and conditions
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The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with IBM are contained in the applicable contract documents such as the IBM International Program License Agreement, IBM International Passport Advantage Agreement, and the IBM Agreement for Acquisition of Software Maintenance.

Licensing

IBM International Program License Agreement including the License Information document and Proof of Entitlement (PoE) govern your use of the Program. PoEs are required for all authorized use.

Part number products only, offered outside of Passport Advantage, where applicable, are license only and do not include Software Maintenance.

This software license includes Software Subscription and Support (also referred to as Software Maintenance).

License Information form number
Program name                              Program    Form number
                                          number
 
IBM FileNet Image Manager Active Edition  5724-R94   L-CADS-7HALFS

The program's License Information will be available for review on the IBM Software License Agreement Web site

http://www.ibm.com/software/sla/sladb.nsf
Limited warranty applies

Yes

Warranty

IBM warrants that when the program is used in the specified operating environment, it will conform to its specifications. The warranty applies only to the unmodified portion of the program. IBM does not warrant uninterrupted or error-free operation of the program or that IBM will correct all program defects. You are responsible for the results obtained from the use of the program.

IBM provides you with access to IBM databases containing information on known Program defects, defect corrections, restrictions, and bypasses at no additional charge. Consult the IBM Software Support Handbook for further information at

http://www.ibm.com/support/handbook

IBM will maintain this information for at least one year after the original licensee acquires the program (warranty period).

Program technical support

Technical support of a program product will be available for a minimum of five years from the general availability date, as long as your Software Maintenance is in effect. This technical support allows you to obtain assistance (via telephone or electronic means) from IBM for product-specific, task-oriented questions regarding the installation and operation of the program product. Software Maintenance also provides you with access to updates, releases, and versions of the program. You will be notified, via announcement letter, of discontinuance of support with 12 months' notice. If you require additional technical support from IBM, including an extension of support beyond the discontinuance date, contact your IBM representative or IBM Business Partner. This extension may be available for a fee.

Money-back guarantee

If for any reason you are dissatisfied with the program and you are the original licensee, you may obtain a refund of the amount you paid for it, if within 30 days of your invoice date you return the program and its PoE to the party from whom you obtained it. If you downloaded the program, you may contact the party from whom you acquired it for instructions on how to obtain the refund.

  • For programs acquired under the IBM International Passport Advantage Agreement, this term applies only to your first acquisition of the program.
Authorization for use on home/portable computer

The program may be stored on the primary machine and another machine, provided that the program is not in active use on both machines at the same time. You may not copy and use this program on another computer without paying additional license fees.

IBM FileNet Image Manager Active Edition:  No
International Passport Agreement
Volume orders (IVO)

No

Passport Advantage applies

Yes, and through the Passport Advantage Web site at

http://www.ibm.com/software/passportadvantage

This product is only available via Passport Advantage. It is not available as shrinkwrap.

Software Subscription and Support (also referred to as Software Maintenance) applies

Yes. Software Subscription and Support (also referred to as Software Maintenance) is included with licenses purchased through Passport Advantage and Passport Advantage Express. Product upgrades and technical support are provided by the Software Subscription and Support (also referred to as Software Maintenance) offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software and Technical Support provides voice and electronic access to IBM support organizations, worldwide.

IBM includes one year of Software Subscription and Support (also referred to as Software Maintenance) with each program license acquired. The initial period of Software Subscription and Support (also referred to as Software Maintenance) can be extended by the purchase of a renewal option, if available.

While your Software Subscription and Support (also referred to as Software Maintenance) is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions, and code-related questions. IBM provides assistance via telephone and, if available, electronic access, to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, 7 days a week. For additional details, consult your IBM Software Support Handbook at

http://www.ibm.com/support/handbook

Software Subscription and Support (also referred to as Software Maintenance) does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under the applicable agreements.

For additional information about the International Passport Advantage Agreement and the IBM International Passport Advantage Express Agreement, visit the Passport Advantage Web site at

http://www.ibm.com/software/passportadvantage
Other terms
System i Software Maintenance applies

No

Educational allowance available

Not applicable.


 
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IBM Electronic Services
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IBM has transformed its delivery of hardware and software support services to help you achieve higher system availability. Electronic Services is a Web-enabled solution that offers an exclusive, no-additional-charge enhancement to the service and support available for IBM servers. These services are designed to provide the opportunity for greater system availability with faster problem resolution and preemptive monitoring. Electronic Services comprises two separate, but complementary, elements: Electronic Services news page and Electronic Services Agent.

The Electronic Services news page is a single Internet entry point that replaces the multiple entry points traditionally used to access IBM Internet services and support. The news page enables you to gain easier access to IBM resources for assistance in resolving technical problems.

The Electronic Service Agent™ is no-additional-charge software that resides on your server. It monitors events and transmits system inventory information to IBM on a periodic, client-defined timetable. The Electronic Service Agent automatically reports hardware problems to IBM. Early knowledge about potential problems enables IBM to deliver proactive service that may result in higher system availability and performance. In addition, information collected through the Service Agent is made available to IBM service support representatives when they help answer your questions or diagnose problems. Installation and use of IBM Electronic Service Agent for problem reporting enables IBM to provide better support and service for your IBM server.


 
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Prices
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For local prices, contact your IBM representative.

Passport Advantage

For Passport Advantage information and charges, contact your IBM representative or authorized IBM Business Partner. Additional information is also available at

http://www.ibm.com/software/passportadvantage

Business Partner information

If you are an IBM Business Partner -- Distributor for Workstation Software acquiring products from IBM, you may link to Passport Advantage Online for resellers where you can obtain Business Partner pricing information. An IBM ID and password are required.

https://www.ibm.com/software/howtobuy/passportadvantage/paoreseller

 
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Order now
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For more information, contact the Americas Call Centers.

Phone: 800-IBM-CALL
Fax: 800-2IBM-FAX
For IBM representative: callserv@ca.ibm.com
Mail: IBM Teleweb Customer Support
ibm.com® Sales Execution Center, Americas North
3500 Steeles Ave. East, Tower 3/4
Markham, Ontario
Canada
L3R 2Z1
Reference: YE001

The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.

Note: Shipments will begin after the planned availability date.

Trademarks

Electronic Service Agent is a trademark of IBM Corporation in the United States, other countries, or both.

IBM, FileNet, AIX, ValueNet, Passport Advantage and ibm.com are registered trademarks of IBM Corporation in the United States, other countries, or both.

Other company, product, and service names may be trademarks or service marks of others.

Terms of use

IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Additional terms of use are located at:

http://www.ibm.com/legal/us/en/

For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page

http://www.ibm.com/planetwide/us/

 

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