IBM solidDB V6.3 in-memory database optimized for extreme speed

IBM United States Software Announcement 208-464
December 16, 2008

 
 ENUS208-464.PDF (117KB)

Table of contents   Document options  
At a glance At a glance Publications Publications
Overview Overview Technical information Technical information
Key prerequisites Key prerequisites Software Services Software Services
Planned availability dates Planned availability dates Ordering information Ordering information
Description Description Terms and conditions Terms and conditions
Program number Program number  IBM  Electronic Services IBM Electronic Services
Education support Education support Prices Prices
Offering Information Offering Information
 
Printable version Printable version

 
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At a glance
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IBM® solidDB V6.3 can:

  • Deliver extreme speed: solidDB is designed to keep data in main memory at all times rather than on disk. Applications can take advantage of its capability through standard ODBC, JDBC, SQL interfaces.
  • Deliver extreme availability: solidDB can be configured to maintain two copies of the data synchronized at virtually all times. In case of system failure, solidDB is designed to allow applications to recover access to solidDB in less than a second.
  • Help reduce cost: solidDB is designed to be easy to deploy and administer since it can be embedded directly into applications and run virtually unattended, helping to lower total cost of ownership since it can be programmatically controlled by the application and it doesn't require dedicated database administrators.

 
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Overview
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IBM solidDB V6.3, a relational in-memory database, can deliver extreme speed, by performing up to ten times faster than conventional disk-based databases. It uses the familiar SQL language and enables applications to potentially achieve tens of thousands of transactions per second with response times measured in microseconds.

IBM solidDB can also help achieve extreme availability by recovering from system failures in less than a second. Using a two-node, hot-standby configuration, solidDB maintains copies of the data synchronized between two solidDB nodes.

The extreme speed and extreme availability of IBM solidDB, as compared to conventional disk-based databases, is designed to enable businesses to keep data available and accessible. Greater availability can help lower the costs associated with both planned and unplanned outages and delays. solidDB can further help reduce costs because it can be controlled by the application and run virtually unattended. Unattended database operation accelerates deployments and can help to reduce administrative costs. Furthermore, because solidDB runs on commodity as well as best-of-breed hardware, businesses can select from the most suitable solutions for their business need.


 
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Key prerequisites
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Refer to the Software and hardware requirements section for details.


 
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Planned availability dates
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December 19, 2008: Electronic software delivery

January 30, 2009: Media and documentation


 
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Description
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Extreme speed

Achieving extreme speed with solidDB in-memory database technology

An in-memory database exists to meet the performance demands of real-time applications requiring extreme speed and predictable response times. As the name implies, an in-memory database resides entirely in main memory rather than on disk, making data access extremely fast. solidDB in-memory database works under the premise that all data must be accessible with extreme speed, thus, it has data structures and access methods specifically designed for storing, searching, and processing data in main memory, with efficient concurrency control mechanisms. This has two potential performance advantages over a conventional, disk-based database. First, it eliminates the need to transfer data blocks from disk to main memory. This is because any data requested by the application is already in main memory. Second, solidDB is faster than disk-based databases, even if the latter cache all data in main memory, since solidDB employs data structures and access methods that are optimized for main memory access.

Additionally, solidDB is designed to leverage large memory sizes offered by 64-bit computers, along with the processing scalability provided by multicore, multiprocessor architectures. solidDB's access methods also implement efficient concurrency control mechanisms to support large numbers of concurrent transactions with transactional integrity while providing response times measured in microseconds.

Data persistence and recoverability

While solidDB in-memory database works under the premise that all data is accessible in main memory, all the time, solidDB also writes updated data to disk to help ensure recoverability of the data. This is accomplished by solidDB's checkpoint function and transaction logging mechanisms. When using the checkpoint function, solidDB copies committed transactions from main memory to database files on disk. If the server fails between checkpoints, solidDB helps ensure that the disk has a consistent snapshot of the data. In between checkpoints, solidDB writes committed transactions to a transaction log. After a system crash, solidDB will attempt to automatically recover transactions committed since the last checkpoint to the most recent committed state using this transaction log and roll-forward recovery. In order to balance performance and durability, solidDB transaction logging has different configuration options. With strict logging, transactions are logged as soon as they are committed, synchronously. With relaxed logging, solidDB defers writing to the transaction log, asynchronously. Additionally, solidDB's snapshot-consistent checkpoint function lets transaction logging be turned off. This helps applications to achieve even faster performance in situations where it is sufficient to provide recoverability only to the last checkpoint.

solidDB can boost performance even further by providing a hot-standby configuration where read operations can be load balanced across primary and hot-standby solidDB instances transparently to the application. To take advantage of load balancing, an application uses solidDB's ODBC or JDBC drivers that maintain only one logical connection to both primary and hot-standby solidDB instances. In this configuration, write transactions are automatically directed to the primary solidDB node, and read transactions can be directed either only to the hot-standby solidDB node, or load balanced across primary and hot-standby solidDB instances, with the intent that application developers do not have to write code. Using load balancing might yield up to a 100 percent performance improvement by taking advantage of the computation power of both primary and standby database instances. The hot-standby configuration increases availability of solidDB nodes, typically with sub-second failover in the event of a failure.

Hot-standby configuration can also increase performance by providing a transaction logging optimization. With adaptive durability, the primary solidDB instance can benefit from the performance boost of relaxed logging, without sacrificing durability, because durability is maintained by synchronizing with the hot-standby instance over the network. When a failure occurs, the remaining solidDB instance is designed to automatically shift to synchronous logging to provide greater durability of data.

For data that does not need the extreme speed of an in-memory database, solidDB also offers disk-based tables, and manages them with performance typical of conventional disk-based databases. Applications can access both in-memory and disk-based tables transparently, and use them in the same transactions.

Extreme availability

solidDB servers can typically recover from system failures in less than a second, helping to provide the data availability required by performance-critical applications. Using a two-node, hot-standby configuration, solidDB maintains two copies of data synchronized between the solidDB nodes. In case of system failure, failover between solidDB nodes can occur in less than a second. This feature helps to protect users from unplanned outages. Additionally, there are potential secondary benefits to this architecture such as the ability to use the solidDB hot-standby node for maintenance tasks (rolling upgrades, reporting, and backup) without having to take the primary solidDB node offline. Whether a system failure or a planned "switchover" between the pair of solidDB nodes, the secondary solidDB server is designed to quickly take over the processing load, minimizing the chance of data loss. The failover is engineered to be transparent to the application; solidDB ODBC and JDBC drivers maintain the database connection and session attributes.

Additionally, solidDB offers several high availability configuration options that specify how primary and secondary solidDB servers are synchronized. These can be selected at the system, session, and transaction levels. This enables users to balance throughput, durability, and recovery time with greater flexibility.

Hot-standby configuration:

  • Configurable replication and logging settings to achieve right trade-off between performance, mean time to recovery (MTTR) -- the average time to recover from failure, and durability
  • Sub-second failover in case one of the solidDB Cache instances becomes unavailable
  • Transparent connectivity:
    • Where application maintains only one logical connection to both primary and secondary solidDB Cache instances
    • Lets the application maintain connection handle and session attributes over failovers and switchovers

Flexibility to balance data safety, application throughput and recovery time

solidDB offers several high-availability configuration options that specify how primary and secondary database servers are synchronized. At run time, applications can query these configurations and modify them for individual sessions and transactions. This enables users to balance data safety, application throughput, and recovery time with greater flexibility.

Synchronous configuration

Synchronous replication is the most suitable configuration to minimize and help avoid transaction loss. In this scenario, transactions are not committed at the primary database before they are acknowledged by the secondary one. Three different settings for synchronous replication are available to users:

  • The secondary database acknowledges the commit record as soon as it receives the request from the primary database.
  • The secondary database acknowledges the commit record after processing the transaction request it receives from the primary database, but before writing to the log.
  • The secondary database acknowledges the commit record after the transaction log is fully committed at the secondary database. These settings have an impact on the overall recovery time and the performance of the application. Recovery time is much shorter when all transactions committed at the primary database are also committed at the secondary database. In case of a system failure of the primary database, the secondary database has no required recovery to perform, and can quickly take over the role of the primary database.

Asynchronous configuration

When using the asynchronous replication configuration, a Commit command that an application issues returns as soon as the transaction is committed at the primary server. The application does not need to wait for an acknowledgment from the secondary database server.

Further, solidDB maintains hot-standby states for both servers, indicating their state to be active, standby, or another transitional state associated with failovers. solidDB exposes these states to applications, allowing them to query and programmatically set these states. High availability managers use these states to monitor the status of solidDB instances, and orchestrate the failover process when appropriate.

Low cost

The extreme speed and extreme availability of solidDB is intended to address the need for businesses to always keep data available, helping to avoid the costs associated with both planned and unplanned outages. solidDB can further help to reduce costs because it can be controlled by the application and run virtually unattended. Unattended operations can let businesses accelerate deployments and potentially reduce administrative costs that help result in a lower total cost of ownership. Furthermore, since solidDB can run on commodity as well as best-of-breed hardware, it allows you to choose the most appropriate solution for your business needs.

Accessibility by people with disabilities

A US Section 508 Voluntary Product Accessibility Template (VPAT) can be requested via the IBM Web site

http://www.ibm.com/able/product_accessibility/index.html

Section 508 of the U.S. Rehabilitation Act

IBM solidDB is capable as of January 30, 2009 , when used in accordance with IBM's associated documentation, of satisfying the applicable requirements of Section 508 of the Rehabilitation Act, provided that any assistive technology used with the product properly interoperates with it. A U.S. Section 508 Voluntary Product Accessibility Template (VPAT), containing details on the products accessibility compliance, can be requested on the following Web site

http://www.ibm.com/able/product_accessibility/index.html

IPLA and Subscription and Support considerations

IPLA licenses can be transferred from one machine to another within, but not limited to an enterprise. You may aggregate the capacity for all the processors the product is operated on to achieve a more economic price. This will result in a single Proof of Entitlement (PoE). It is your responsibility to manage the distribution of Value Units within the limits of the entitlement of the product license.

Subscription and Support must cover the same capacity as the product license entitlement. Subscription and Support will be available in the country in which the agreement is made.


 
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Program number
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Program    VRM                          Program name
number
 
5724-V17   6.3.0                        IBM solidDB

 
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Education support
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IBM training provides education to support many IBM offerings. Descriptions of courses for IT professionals and managers are on the IBM training Web site

http://www.ibm.com/services/learning/ites.wss/tp/en?pageType=tp_search

Call IBM training at 800-IBM-TEACH (426-8322) for catalogs, schedules, and enrollments.

Instructor-led Course Listing

Course number          Course name            Brief description
 
CF180                  Relational Database    After an overview of
                       Design                 relational concepts
                                              that are important
                                              for designing
                                              relational
                                              databases, learn
                                              about the different
                                              views of the data of
                                              the application
                                              domain and the steps
                                              included in this
                                              comprehensive
                                              relational database
                                              design methodology.

 
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Offering Information
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Product information is available via the Offering Information Web site

http://www.ibm.com/common/ssi

Also, visit the Passport Advantage® Web site

http://www.ibm.com/software/passportadvantage

 
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Publications
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No hard copy publications are shipped with this product.

The following publications will be available on the Internet and are shipped electronically with the solidDB products. The Internet site can be reached via

http://www.ibm.com/software/data/soliddb
  • IBM solidDB Getting Started Guide
  • IBM solidDB Administrator Guide
  • IBM solidDB Programmer Guide
  • IBM solidDB SQL Guide
  • IBM solidDB High Availability User Guide
  • IBM solidDB In-Memory Database User Guide
  • IBM solidDB Linked Library Access User Guide
  • IBM solidDB Advanced Replication Guide

 
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Technical information
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Specified operating environment

Software and hardware requirements

Linux®

  • 32 bit and 64 bit Red Hat Enterprise Linux (RHEL) 4 and 5, 32 bit and 64 bit SUSE Linux Enterprise Server (SLES) 9 and 10
  • All systems based on Intel® or AMD processors that are capable of running the supported Linux operating systems

Windows®

  • 32 bit and 64 bit Microsoft® Windows Server 2003, Microsoft Windows Standard Server, Microsoft Windows Enterprise Server, and Microsoft Windows Datacenter Editions, 32 bit and 64 bit Microsoft Windows Windows XP Professional Edition, 32 bit and 64 bit Microsoft Windows Windows Vista Business, Microsoft Windows Windows Enterprise, and Microsoft Windows Windows Ultimate editions
  • All systems based on Intel or AMD processors that are capable of running the supported Windows operating systems

AIX®

  • AIX 5L™ V5.3 and V6.1
  • IBM System p® POWER5™ and POWER6™ 64-bit systems

HP-UX

  • HP-UX 11iv2 and 11iv3
  • HP Itanium-based 64-bit Integrity server systems

Solaris

  • Solaris 10
  • 32-bit and 64-bit systems with UltraSPARC processors, AMD 32-bit and 64-bit processors, or Intel x86 processors are required

Memory requirements

The amount of memory required for the solidDB JDBC and ODBC clients depends on the operating system and the database applications that are running. In most cases, it should be sufficient to use the minimum memory requirements of the operating system as the minimum requirement for running the solidDB JDBC and ODBC clients.

The amount of memory required for the solidDB connector depends on the operating system and the database applications that are running. In most cases, it should be sufficient to use the minimum memory requirements for DB2® Linux, UNIX®, and Windows, or IDS as the minimum requirement for running the solidDB connector.

The amount of memory required for the solidDB in memory engine depends on the operating system and the database applications that are running. Memory requirements will primarily depend on the size of the database.

Disk space requirements: The minimum disk space is 10 MB for a typical installation. The actual space required will vary depending on the logging parameters selected, use of the on disk engine, and the size of the database stored on disk.

The program's specifications and specified operating environment information may be found in documentation accompanying the program, if available, such as a README file, or other information published by IBM, such as an announcement letter. Documentation and other program content may be supplied only in the English language.

Planning information

Customer responsibilities

Successful application operation and management of IBM products are the responsibility of the user. Examples of those responsibilities are:

  • Confirming the validity of the proposed equipment and programs
  • Developing appropriate system procedures
  • Incorporating protective measures to safeguard the privacy of data from unauthorized modification, destruction, or disclosure
  • Incorporating sufficient checkpoints, balances, and controls into the application design to satisfy accuracy, restart, and audit requirements
  • Establishing adequate backup contingency plans
  • Preparing adequate documentation
  • Providing qualified personnel to obtain the desired results

Software Subscription and Support (also referred to as Software Maintenance) is included with licenses purchased through Passport Advantage and Passport Advantage Express. Product upgrades and technical support are provided by the Software Subscription and Support (also referred to as Software Maintenance) offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software, and technical support provides voice and electronic access to IBM support organizations, worldwide.

IBM includes one year of Software Subscription and Support (also referred to as Software Maintenance) with each program license acquired. The initial period of Software Subscription and Support (also referred to as Software Maintenance) can be extended by the purchase of a renewal option, if available.

Packaging

IBM solidDB V6.3 Multiplatform (English only)

  • IBM solidDB V6.3 Quick Start DVD
  • IBM solidDB V6.3 program code DVD
  • InfoSphere Change Data Capture (ISCDC) V6.3 solidDB DVD
  • ISCDC V6.3 Management Console and Access Manager DVD
  • ISCDC V6.3 Documentation DVD

Security, auditability, and control

The products in this announcement use the security and auditability features of the host hardware and software.

The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.


 
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Software Services
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IBM Software Services has the breadth, depth, and reach to manage your services needs. You can leverage the deep technical skills of our lab-based, software services team and the business consulting, project management, and infrastructure expertise of our IBM Global Services team. Also, we extend our IBM Software Services reach through IBM Business Partners to provide an extensive portfolio of capabilities. Together, we provide the global reach, intellectual capital, industry insight, and technology leadership to support a wide range of critical business needs.

To learn more about IBM Software Services or to contact a Software Services sales specialist, visit

http://www.ibm.com/software/sw-services/

To locate an IBM Business Partner, visit

http://www.ibm.com/software/solutions/isv

 
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Ordering information
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This product is only available via Passport Advantage. It is not available as shrinkwrap.

Product information

Licensed function title             Product group   Product
                                                    category
 
IBM solidDB                         solidDB         solidDB
Program name                          PID        Charge unit
                                      number     description
 
IBM solidDB                           5724-V17   SubCapacity
                                                  Processor Value
                                                  Unit (PVU)
IBM solidDB                           5724-V17   Processor Value
                                                  Unit (PVU)

Charge metrics definitions

Processor Value Unit (PVU)

PVU is the unit of measure by which this program is licensed. PVU entitlements are based on processor families (vendors and brands). A Proof of Entitlement (PoE) must be obtained for the appropriate number of PVUs based on the level or tier of all processor cores activated and available for use by the program on the server. Some programs allow licensing to less than the full capacity of the server's activated processor cores, sometimes referred to as sub-capacity licensing. For programs which offer sub-capacity licensing, if a server is partitioned utilizing eligible partitioning technologies, then a PoE must be obtained for the appropriate number of PVUs based on all activated processor cores available for use in each partition where the program runs or is managed by the program. Refer to the International Passport Advantage Agreement Attachment for Sub-Capacity Terms or the program's License Information to determine applicable sub-capacity terms. The PVU entitlements are specific to the program and may not be exchanged, interchanged, or aggregated with PVU entitlements of another program.

For general overview of PVUs for processor families (vendors and brands), go to

http://www-306.ibm.com/software/lotus/passportadvantage/pvu_licensing_for_customers.html

To calculate the exact PVU entitlements required for the program, go to

https://www-112.ibm.com/software/howtobuy/passportadvantage/valueunitcalculator/vucalc.wss

Passport Advantage program licenses

IBM solidDB

Part description                                         Part
                                                         number
 
IBM solidDB
solidDB Proc VU (PVU) License & SW Subscrip & Spt 12     D0461LL
 Months
solidDB Proc VU (PVU) License & SW Subscrip & Spt        E04WULL
 AnRnwl
solidDB Proc VU (PVU) License & SW Subscrip & Spt        D0462LL
 Reinstate 12 Mo

Passport Advantage supply

Program name/description                                 Part
                                                         number
 
solidDB V6.3.0
solidDB V6.3.0 Windows, Linux, UNIX Media Pack English   BB0Y4EN

Passport Advantage customer: Media pack entitlement details

Customers with active maintenance or subscription for the products listed are entitled to receive the corresponding media pack.

solidDB V6.3.0

Entitled maintenance        Media packs description     Part
offerings description                                   number
 
solidDB per Processor       solidDB V6.3.0 Windows,     BB0Y4EN
 Value Unit                  Linux, UNIX Media Pack
                             English
solidDB per SubCapacity     solidDB V6.3.0 Windows,     BB0Y4EN
 Processor Value Unit        Linux, UNIX Media Pack
                             English

Sub-capacity

IBM solidDB

Part number                       Part description
 
D0463LL                           solidDB SubCap PVU License & SW
                                   Subscrip & Spt 12 Months
E04WWLL                           solidDB SubCap PVU License & SW
                                   Subscrip & Spt AnRnwl
D0466LL                           solidDB SubCap PVU License & SW
                                   Subscrip & Spt Reinstate 12 Mo

Sub-capacity for selected middleware products

Sub-capacity licensing on a per processor or per Value Unit basis is available for selected middleware products. To offer sub-capacity licensing, IBM software products implement IBM Tivoli® License Compliance Manager within their offerings so that you can monitor and report quarterly to IBM on the use of the programs on a continuous basis.

More information can be found on the Passport Advantage Web site

http://www.ibm.com/software/passportadvantage

Eligibility requirements for sub-capacity licensing

To be eligible for sub-capacity licensing terms on this product, you must agree to install and configure IBM Tivoli License Manager for IBM Software, in accordance with the IBM Tivoli License Manager publications, and to enable the collection of program use data on all eligible machines subject to sub-capacity terms.

For those machines running programs with sub-capacity licensing terms, you must use IBM Tivoli License Manager for IBM Software to monitor program use and submit to IBM an IBM Use Report each calendar quarter. Multiple copies of IBM Tivoli License Manager for IBM Software or IBM Tivoli License Manager are not required. You can use more copies if you need them to support your operational environment, but only one copy is required to monitor all your sub-capacity licensed products.

Additionally, if this is the first product you have licensed under sub-capacity terms, you must agree to the terms of an attachment to your Passport Advantage or Passport Advantage Express contract and submit a new Passport Advantage enrollment form. First-time sub-capacity clients also have an opportunity to ensure a primary business contact is established for their contracts.

For more information on required and entitled license capacity, license requirements, and reporting, refer to Software Announcement 205-093, dated April 19, 2005.

If you order (this product) under sub-capacity terms, IBM Tivoli License Manager for IBM Software will be made available to you if you do not already have one. You must install and configure this tool for your sub capacity products. Alternately, you can use Tivoli License Manager. Once the license manager software is installed, you will be required to register online. (IBM may need to contact you in order to finalize the registration process.) You must monitor program use on a continuous basis with an IBM Tivoli License Manager for IBM Software and submit IBM Use Reports to IBM on a calendar quarterly basis.

IBM Tivoli License Manager for IBM Software is documented in the following customer publications, which are available from IBM Publications Center at

http://www.elink.ibmlink.ibm.com/public/applications/publications/cgibin/pbi.cgi?
Publication                       Form
 
Planning, Installation, and       SC32-1431
 Configuration
Administration                    SC32-1430
Problem Determination             SC32-9102
Data Dictionary                   SC32-1432
Release Notes                     SC32-1429

For IBM Tivoli License Manager configuration guidance and instructions for specific products (including this product) acquired with sub-capacity terms, refer to

http://www.lotus.com/sub-capacity

The Web site will give you information about how to set up the product for detection by IBM Tivoli License Manager, any required maintenance, and any required steps that are unique to this product.


 
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Terms and conditions
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The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with IBM are contained in the applicable contract documents such as the IBM International Program License Agreement, IBM International Passport Advantage Agreement, and the IBM Agreement for Acquisition of Software Maintenance.

Licensing

IBM International Program License Agreement including the License Information document and Proof of Entitlement (PoE) govern your use of the program. PoEs are required for all authorized use.

Part number products only, offered outside of Passport Advantage, where applicable, are license only and do not include Software Maintenance.

This software license includes Software Subscription and Support (also referred to as Software Maintenance).

License Information form number
Program name                              Program    Form number
                                          number
 
IBM solidDB                               5724-V17   L-CLAW-7KTPHC

The program's License Information will be available for review on the IBM Software License Agreement Web site

http://www.ibm.com/software/sla/sladb.nsf
Limited warranty applies

Yes

Warranty

IBM warrants that when the program is used in the specified operating environment, it will conform to its specifications. The warranty applies only to the unmodified portion of the program. IBM does not warrant uninterrupted or error-free operation of the program or that IBM will correct all program defects. You are responsible for the results obtained from the use of the program.

IBM provides you with access to IBM databases containing information on known program defects, defect corrections, restrictions, and bypasses at no additional charge. Consult the IBM Software Support Handbook for further information at

http://www.ibm.com/support/handbook

IBM will maintain this information for at least one year after the original licensee acquires the program (warranty period).

Program technical support

Technical support of a program product will be available for a minimum of five years from the general availability date, as long as your Software Maintenance is in effect. This technical support allows you to obtain assistance (via telephone or electronic means) from IBM for product-specific, task-oriented questions regarding the installation and operation of the program product. Software Maintenance also provides you with access to updates, releases, and versions of the program. You will be notified, via announcement letter, of discontinuance of support with 12 months' notice. If you require additional technical support from IBM, including an extension of support beyond the discontinuance date, contact your IBM representative or IBM Business Partner. This extension may be available for a fee.

Money-back guarantee

If for any reason you are dissatisfied with the program and you are the original licensee, you may obtain a refund of the amount you paid for it, if within 30 days of your invoice date you return the program and its PoE to the party from whom you obtained it. If you downloaded the program, you may contact the party from whom you acquired it for instructions on how to obtain the refund.

  • For programs acquired under the IBM International Passport Advantage Agreement, this term applies only to your first acquisition of the program.
Authorization for use on home/portable computer

The program may be stored on the primary machine and another machine, provided that the program is not in active use on both machines at the same time. You may not copy and use this program on another computer without paying additional license fees.

Product name
 
IBM solidDB: No
Volume orders (IVO)

No

Passport Advantage applies

Yes, and through the Passport Advantage Web site at

http://www.ibm.com/software/passportadvantage

This product is only available via Passport Advantage. It is not available as shrinkwrap.

Usage restriction

Yes. For additional information refer to the License Information Document that is available on the IBM Software License Agreement Web site

http://www.ibm.com/software/sla/sladb.nsf
Software Subscription and Support (also referred to as Software Maintenance) applies

Yes. Software Subscription and Support (also referred to as Software Maintenance) is included with licenses purchased through Passport Advantage and Passport Advantage Express. Product upgrades and technical support are provided by the Software Subscription and Support (also referred to as Software Maintenance) offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software and Technical Support provides voice and electronic access to IBM support organizations, worldwide.

IBM includes one year of Software Subscription and Support (also referred to as Software Maintenance) with each program license acquired. The initial period of Software Subscription and Support (also referred to as Software Maintenance) can be extended by the purchase of a renewal option, if available.

While your Software Subscription and Support (also referred to as Software Maintenance) is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions, and code-related questions. IBM provides assistance via telephone and, if available, electronic access, to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, 7 days a week. For additional details, consult your IBM Software Support Handbook at

http://www.ibm.com/support/handbook

Software Subscription and Support (also referred to as Software Maintenance) does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under the applicable agreements.

For additional information about the International Passport Advantage Agreement and the IBM International Passport Advantage Express Agreement, visit the Passport Advantage Web site at

http://www.ibm.com/software/passportadvantage
Other terms
System i Software Maintenance applies

No

Educational allowance available

Not applicable.

Note to the Field Communications Editor: Do not include/publish prices on Internet.


 
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IBM Electronic Services
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IBM has transformed its delivery of hardware and software support services to help you achieve higher system availability. Electronic Services is a Web-enabled solution that offers an exclusive, no-additional-charge enhancement to the service and support available for IBM servers. These services are designed to provide the opportunity for greater system availability with faster problem resolution and preemptive monitoring. Electronic Services comprises two separate, but complementary, elements: Electronic Services news page and Electronic Services Agent.

The Electronic Services news page is a single Internet entry point that replaces the multiple entry points traditionally used to access IBM Internet services and support. The news page enables you to gain easier access to IBM resources for assistance in resolving technical problems.

The Electronic Service Agent™ is no-additional-charge software that resides on your server. It monitors events and transmits system inventory information to IBM on a periodic, client-defined timetable. The Electronic Service Agent automatically reports hardware problems to IBM. Early knowledge about potential problems enables IBM to deliver proactive service that may result in higher system availability and performance. In addition, information collected through the Service Agent is made available to IBM service support representatives when they help answer your questions or diagnose problems. Installation and use of IBM Electronic Service Agent for problem reporting enables IBM to provide better support and service for your IBM server.


 
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Prices
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For all local charges, contact your IBM representative.

Passport Advantage

For Passport Advantage information and charges, contact your IBM representative or authorized IBM Business Partner. Additional information is also available at

http://www.ibm.com/software/passportadvantage

Business Partner information

If you are an IBM Business Partner -- Distributor for Workstation Software acquiring products from IBM, you may link to Passport Advantage Online for resellers where you can obtain Business Partner pricing information. An IBM ID and password are required.

https://www.ibm.com/software/howtobuy/passportadvantage/paoreseller
Trademarks

AIX 5L, POWER5, POWER6 and Electronic Service Agent are trademarks of IBM Corporation in the United States, other countries, or both.

IBM, Passport Advantage, AIX, System p, DB2 and Tivoli are registered trademarks of IBM Corporation in the United States, other countries, or both.

Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both.

Intel is a registered trademark of Intel Corporation or its subsidiaries in the United States and other countries.

Windows and Microsoft are registered trademarks of Microsoft Corporation in the United States, other countries, or both.

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Terms of use

IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Additional terms of use are located at:

http://www.ibm.com/legal/us/en/

For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page

http://www.ibm.com/planetwide/us/

 

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