IBM XIV Storage System Software V10 2-year, 4-year, and 5-year Software Maintenance agreements are now available at initial order
IBM United States Software Announcement 208-414October 28, 2008
 ENUS208-414.PDF (107KB)
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At a glance(Corrected on March 3, 2009)
Original prices added.
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| At a glance |
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IBM® XIV Storage System Software V10.0 now supports additional software maintenance flexibility. Customers can now order 2-year, 4-year, and 5-year Software Maintenance at initial order.
For ordering, contact your IBM representative, an IBM Business Partner, or IBM Americas Call Centers at 800-IBM-CALL (Reference: YE001).
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| Overview |
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IBM XIV Storage System Software V10.0 is now available at initial order with 2-year, 4-year, and 5-year Software Maintenance registration agreements. These three new maintenance options can be ordered only at initial order and cannot be used to renew or reinstate an existing or expired maintenance agreement.
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| Key prerequisites |
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IBM XIV Storage System Software V10.0 requires a co-order of one IBM XIV Storage System 2810 Model A14, with either a Full Capacity or a Capacity on Demand configuration.
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| Planned availability date |
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November 7, 2008
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| Description |
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IBM XIV Storage System Software V10.0 2-year, 4-year, and 5-year Software Maintenance agreements are now available at initial order.
Accessibility by people with disabilities
A U.S. Section 508 Voluntary Product Accessibility Template (VPAT) containing details on accessibility compliance can be requested at
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| Reference information |
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For prerequisite IBM XIV Storage System hardware information, refer to Hardware Announcement 108-540, dated August 12, 2008.
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| Program number |
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Program Program number VRM name 5639-XXA 10.0.0 IBM XIV Storage System Software
Product identification number
Program PID Maintenance Maintenance Maintenance
Number 2 year 4 year 5 year
PID number PID number PID number
5639-XXA 5639-XX9 5639-X12 5639-X11
2-Year 4-Year 5-Year
Registra- Registra- Registra-
tion tion tion
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| Offering Information |
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Product information is available via the Offering Information Web site
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| Publications |
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No publications are shipped with this program.
Product publications can be viewed and downloaded online from the IBM XIV Storage System Information Center.
The following publications can be ordered from the IBM Publications Center.
Title Order number
IBM XIV Storage System XCLI Guide GC27-2213
IBM XIV Storage System Theory of GC27-2214
Operation Guide
IBM Statement of Limited Warranty Z125-4753
- 29 Languages
The IBM Publications Center
The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided. Payment options for orders are via credit card (in the U.S.) or customer number for 20 countries. A large number of publications are available online in various file formats, and they can all be downloaded by all countries, free of charge.
Licensed documentation
No licensed documentation is available.
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| Technical information |
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Specified operating environment
Software requirements
The program's specifications and specified operating environment information may be found in documentation accompanying the program, if available, such as a README file, or other information published by IBM, such as an announcement letter. Documentation and other program content may be supplied only in the English language.
Limitations
An order for 5639-XX9, 5639-X12, or 5639-X11 may be placed only at initial order of the 2810-A14 machine type-model and 5639-XXA XIV Storage System Software.
Planning information
Customer responsibilities
IBM XIV Storage System Software v10 will be preinstalled on the designated machine. Further updates of this code may be designated as customer installed or IBM installed. If designated as customer installed, the software installation responsibility will lie with the customer.
Security, auditability, and control
IBM XIV Storage System Software V10 uses the security and auditability features of the IBM XIV 2810-A14 Storage System hardware and IBM XIV 5639-XXA Storage System software. The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.
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| Software Services |
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IBM Software Services has the breadth, depth, and reach to manage your services needs. You can leverage the deep technical skills of our lab-based, software services team and the business consulting, project management, and infrastructure expertise of our IBM Global Services team. Also, we extend our IBM Software Services reach through IBM Business Partners to provide an extensive portfolio of capabilities. Together, we provide the global reach, intellectual capital, industry insight, and technology leadership to support a wide range of critical business needs.
IBM Storage Optimization and Integration Services and Data Mobility Services are available from IBM Global Technology Services.
For information regarding IBM Storage Optimization and Integration Services (NovusCG), visit
For information regarding IBM Data Mobility Services, visit
For additional information or to request these or other Storage and Data consulting services please visit the Storage and Data Services Web site at
To learn more about IBM Software Services or to contact a Software Services sales specialist, visit
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| Ordering information |
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Charge metric
Part number or
Program name PID number Charge metric
IBM XIV Storage System 5639-XXA per Storage Device
Software V10
New Software Maintenance Registration features can be ordered with the initial XIV order according to the table that follows:
Program PID Maintenance Maintenance Maintenance
Number 2 year 4 year 5 year
PID number PID number PID number
5639-XXA 5639-XX9 5639-X12 5639-X11
2-Year 4-Year 5-Year
Registra- Registra- Registra-
tion tion tion
For ordering assistance, contact your IBM XIV Sales Specialist, IBM Storage Sales Specialist, or regional IBM Sales Manager.
Software Maintenance Registration is required for all new product orders.
Product features include 1-year Software Maintenance. Software Maintenance Registration must be ordered for each product feature.
- Order from Software Maintenance PID 5639-XX9, for 2 years total Software Maintenance Registration.
- Order from Software Maintenance PID 5639-X12, for 4 years total Software Maintenance Registration.
- Order from Software Maintenance PID 5639-X11, for 5 years total Software Maintenance Registration.
For further information, refer to the Software Subscription and Support (Software Maintenance) applies section.
The IBM XIV Storage System Software V10, 5639-XXA, license includes Software Maintenance, also referred to as Software Subscription and Technical Support. (Software Maintenance Registration with the original product order is required to activate this support.) The length of the maintenance period is governed by the feature code that is initially ordered.
New orders
Order the program number, feature number, and quantity to extend coverage for your software licenses. Extending coverage for a total of up to five years from the date of acquisition may be elected by ordering the appropriate feature number. The table that follows provides the feature numbers associated with the corresponding available years of maintenance and support.
Program PID Maintenance Maintenance Maintenance
Number 1 year 2 year 3 year
PID number PID number PID number
5639-XXA 5639-XX1 5639-XX9 5639-XX3
1-Year 2-Year 3-Year
Registra- Regis- Regis-
tion/Renewal tration tration
5639-XX2 5639-XX4
1-Year 3-Year
After Renewal
License
5639-XX5
3-Year
After
License
Program PID Maintenance Maintenance
Number 4 year 5 year
PID number PID number
5639-XXA 5639-X12 5639-X11
4-Year 5-Year
Regis- Regis-
tration tration
For full capacity configurations, order quantity 15 of the one-year, two-year, three-year, four-year, or five-year Software Maintenance Registration features.
For Capacity on Demand configurations, order a quantity equal to the number of Base XIV Storage System Software V10.0 features ordered under product ID 5639-XXA (minimum quantity is four).
5639-XX9 - IBM XIV Storage System Software Maintenance Two Year Registration (1 year uplift) Feature Feature description number XIV BasStgSysSW 2-Yr Reg 0001 XIV Base Storage System Software Two Year Registration Per Storage Device 5639-X12 - IBM XIV Storage System Software Maintenance Four Year Registration (3 year uplift) Feature Feature description number XIV BasStgSysSW 4-Yr Reg 0002 XIV Base Storage System Software Four Year Registration Per Storage Device 5639-X11 - IBM XIV Storage System Software Maintenance Five Year Registration (4 year uplift) Feature Feature description number XIV BasStgSysSW 5-Yr Reg 0001 XIV Base Storage System Software Five Year Registration Per Storage Device
Software Maintenance Renewal
Prior to the anniversary of your original 1-year, 2-year, 3-year, 4-year, or 5-year registration, order Software Maintenance Renewal for continuing capacity usage. For 1-year renewal, order from program number 5639-XX1. For 3-year renewal, order from program number 5639-XX3. Renewals should be ordered approximately one month in advance of the anniversary expiration. Renewals cannot be aggregated (in a single order) into extended time periods other than 1 year or 3 years represented by the features above.
If maintenance has expired, specify the after license feature number, available following a one-year maintenance order. For 1-year after license renewal, order from program number 5639-XX2.
For additional information, refer to Software Announcement 208-256, dated August 12, 2008.
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| Terms and conditions |
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The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with IBM are contained in the applicable contract documents such as the IBM International Program License Agreement, IBM International Passport Advantage® Agreement, and the IBM Agreement for Acquisition of Software Maintenance.
Licensing
IBM International Program License Agreement including the License Information document and Proof of Entitlement (PoE) govern your use of the program. PoEs are required for all authorized use.
This software license includes Software Subscription and Support (also referred to as Software Maintenance).
Agreement for Acquisition of Software Maintenance
The IBM Agreement for Acquisition of Software Maintenance (Z125-6011) agreement applies for subscription and support (also referred to as Software Maintenance) and does not require customer signatures.
These programs are licensed under the IBM Program License Agreement (IPLA) and the associated Agreement for Acquisition of Software Maintenance, which provide for support with ongoing access to releases and versions of the program. IBM includes 1 year of Software Maintenance with the initial license acquisition of each program acquired. The initial period of Software Maintenance can be extended by the purchase of a renewal option, if available. These programs have a one-time license charge for use of the program and an annual renewable charge for the enhanced support that includes telephone assistance (voice support for defects during normal business hours), as well as access to updates, releases, and versions of the program as long as support is in effect.
S/390® and System z® IBM Operational Support Services - SoftwareXcel is an option if you desire added services.
License Information form number
GC27-2216
The program's License Information will be available for review on the IBM Software License Agreement Web site
Note: Capacity on Demand orders have unique terms and conditions. Notably, full capacity must be ordered within the first year of ownership. Please refer to the Attachment for XIV Standby Capacity on Demand agreement for full details.
Limited warranty applies
Yes
Limited warranty
IBM warrants that when the program is used in the specified operating environment, it will conform to its specifications. The warranty applies only to the unmodified portion of the program. IBM does not warrant uninterrupted or error-free operation of the program or that IBM will correct all program defects. You are responsible for the results obtained from the use of the program.
IBM provides you with access to IBM databases containing information on known program defects, defect corrections, restrictions, and bypasses at no additional charge. For further information, consult the IBM Software Support Handbook found at
IBM will maintain this information for at least one year after the original licensee acquires the program (warranty period).
Money-back guarantee
If for any reason you are dissatisfied with the program and you are the original licensee, you may obtain a refund of the amount you paid for it, if within 30 days of your invoice date you return the program and its PoE to the party from whom you obtained it. If you downloaded the program, you may contact the party from whom you acquired it for instructions on how to obtain the refund.
For clarification, note that for programs acquired under any of IBM's On/Off Capacity on Demand (On/Off CoD) software offerings, this term does not apply since these offerings apply to programs already acquired and in use by you.
Authorization for use on home/portable computer
You may not copy and use this program on another computer without paying additional license fees.
Volume orders (IVO)
No
Passport Advantage applies
No
Usage restriction
Yes
Software Subscription and Support (Software Maintenance) applies
Yes. All distributed software licenses include Software Maintenance (Software Subscription and Technical Support) for a period of 12 months from the date of acquisition, providing a streamlined way to acquire IBM software and assure technical support coverage for all licenses. Extending coverage for a total of five years from date of acquisition may be elected.
While your Software Maintenance is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions, and code-related questions. IBM provides assistance via telephone and, if available, electronic access, only to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, every day of the year. For additional details, consult yourIBM Software Support Handbook at
Software Maintenance does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under this agreement.
IBM Operational Support Services - SoftwareXcel
No
System i Software Maintenance applies
No
Variable charges apply
No
Educational allowance available
Yes. A 15% education allowance applies to qualified education institution customers.
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| IBM Electronic Services |
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IBM has transformed its delivery of hardware and software support services to help you achieve higher system availability. Electronic Services is a Web-enabled solution that offers an exclusive, no-additional-charge enhancement to the service and support available for IBM servers. These services are designed to provide the opportunity for greater system availability with faster problem resolution and preemptive monitoring. Electronic Services comprises two separate, but complementary, elements: Electronic Services news page and Electronic Services Agent.
The Electronic Services news page is a single Internet entry point that replaces the multiple entry points traditionally used to access IBM Internet services and support. The news page enables you to gain easier access to IBM resources for assistance in resolving technical problems.
The Electronic Service Agent™ is no-additional-charge software that resides on your server. It monitors events and transmits system inventory information to IBM on a periodic, client-defined timetable. The Electronic Service Agent automatically reports hardware problems to IBM. Early knowledge about potential problems enables IBM to deliver proactive service that may result in higher system availability and performance. In addition, information collected through the Service Agent is made available to IBM service support representatives when they help answer your questions or diagnose problems. Installation and use of IBM Electronic Service Agent for problem reporting enables IBM to provide better support and service for your IBM server.
To learn how Electronic Services can work for you, visit
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| Prices |
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Information on charges is available at
Choose the option entitled Purchase/upgrade tools.
Software Maintenance
5639-XX9 - IBM XIV Storage System Software Maintenance Two year registration (1 year uplift) Feature Feature description number XIV BasStgSysSW 2-Yr Reg/sd 0001 XIV Base Storage System Software Two Year Registration Per Storage Device 5639-X12 - IBM XIV Storage System Software Maintenance Four year registration (3 year uplift) Feature Feature description number XIV BasStgSysSW 4-Yr Reg/sd 0002 XIV Base Storage System Software Four Year Registration Per Storage Device 5639-X11 - IBM XIV Storage System Software Maintenance Five year registration (4 year uplift) Feature Feature description number XIV BasStgSysSW 5-Yr Reg/sd 0001 XIV Base Storage System Software Five Year Registration Per Storage Device
| Program Number | Feature Number | Description | Charge |
| 5639XX9 | 1 | XIV BasStgSysSW 2-Yr Reg/sd | $3,800 |
| 5639X12 | 2 | XIV BasStgSysSW 4-Yr Reg/sd | $11,400 |
| 5639X11 | 1 | XIV BasStgSysSW 5-Yr Reg/sd | $15,200 |
IBM Global Financing
IBM Global Financing offers competitive financing to credit-qualified customers to assist them in acquiring IT solutions. Offerings include financing for IT acquisition, including hardware, software, and services, from both IBM and other manufacturers or vendors. Offerings (for all customer segments: small, medium, and large enterprise), rates, terms, and availability can vary by country. Contact your local IBM Global Financing organization or visit
IBM Global Financing offerings are provided through IBM Credit LLC in the United States, and other IBM subsidiaries and divisions worldwide to qualified commercial and government customers. Rates are based on a customer's credit rating, financing terms, offering type, equipment type, and options, and may vary by country. Other restrictions may apply. Rates and offerings are subject to change, extension, or withdrawal without notice.
For more financing information, visit
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| Order now |
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To order, contact the Americas Call Centers, your local IBM representative, or your IBM Business Partner.
Identify your local IBM representative or IBM Business Partner, call 800-IBM-4YOU (426-4968).
Phone: 800-IBM-CALL (426-2255)
Fax: 800-2IBM-FAX (242-6329)
For IBM representative: callserv@ca.ibm.com
Mail: IBM Teleweb Customer Support
ibm.com® Sales Execution Center, Americas North
3500 Steeles Ave. East, Tower 3/4
Markham, Ontario
Canada
L3R 2Z1
Reference: YE001
The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.
Note: Shipments will begin after the planned availability date.
Trademarks
Electronic Service Agent is a trademark of IBM Corporation in the United States, other countries, or both.
IBM, Passport Advantage, S/390, System z and ibm.com are registered trademarks of IBM Corporation in the United States, other countries, or both.
Other company, product, and service names may be trademarks or service marks of others.
Terms of use
IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Additional terms of use are located at
For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page
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