IBM Rational Team Concert for i - A new team collaboration
solution for IBM i
application development
IBM United States
Software Announcement 208-384
November 25, 2008
ENUS208-384.PDF (117KB)
|
(Corrected on December 16, 2008)
The Overview and License
information sections were corrected.
IBM® Rational® Team
Concert for i is a collaborative software delivery environment that allows
teams to simplify, automate, and govern application development on IBM i. It provides
the following capabilities:
- An integrated set of collaborative software delivery tools for IBM i development
including source control, change management, build, process management and
governance
- Integration with IBM Rational Developer for i to enable team capabilities
for native IBM i
applications
- Specialized support for source control, change management and builds
of traditional language artifacts such as RPG and COBOL
- Support for multi-tier software development and application modernization
efforts using RPG, Java and EGL
- Supports IBM i
native Library file system and integrated file system (IFS)
- IBM i
artifact builds including RPG, COBOL, CL and Java
- Build agent which runs natively on the IBM i operating system (run IBM i commands
and call programs)
- Native hosting of the Jazz Team Server on IBM i
IBM Rational Team
Concert for i provides these capabilities by extending the IBM Rational Team
Concert product.
For ordering, contact your IBM representative, an IBM Business Partner,
or IBM Americas
Call Centers at 800-IBM-CALL (Reference: AE001).
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Organizations today face growing pressures to quickly deliver high-quality
software that is aligned with business objectives. Some of the pressures include:
- Developing traditional business applications or modernizing existing
applications using diverse, non-integrated development tools that isolate
RPG/COBOL developers from Web/Java/Enterprise Generation Language (EGL) developers
- Adhering to organizational standards or regulatory requirements (such
as Sarbanes-Oxley) with poorly defined processes and documentation and limited
enforcement capabilities
- Working in teams that are becoming even more geographically distributed
- Delivering more with same or even fewer resources
IBM Rational Team
Concert for i drives software innovation through collaboration, transforming
how people, especially those involved in native RPG and COBOL application
development and those involved in application modernization efforts, who have
diverse teams, work together to develop and deliver software in an increasingly
agile manner. IBM Rational Team
Concert for i connects dispersed development teams to increase individual
and team productivity, compress development cycles, and deliver high-quality
software fast.
Free IBM Rational Team Concert for i trial
Try the new IBM team collaboration solution for IBM i application development
to increase individual and team productivity, compress development cycles,
and deliver high-quality software rapidly. This product integrates source
control, change management, and build management capabilities into a single
application that is native on IBM i.
You can download a free 60-day trial from one of the following Web sites
- http://www.ibm.com/software/awdtools/rtci
- http://www.ibm.com/developerworks/
- http://www.jazz.net
The IBM Rational Team Concert for i product contains the server and build
system toolkit. The IBM Rational Developer for i product contains the IBM
Rational Team Concert for i client. You need to download both trial products
to utilize the functionalities for team collaboration and management of your
RPG, COBOL, and Java applications.
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For details, refer to Hardware requirements and Software requirements sections.
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- November 26, 2008, Electronic software delivery
- December 19, 2008, Physical software delivery
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Based on the open and extensible Jazz platform, IBM Rational Team Concert for i empowers
software teams to collaborate in real time in the context of specific roles
and processes by delivering new levels of productivity, agility, and innovation.
IBM Rational Team
Concert for i integrates source control, work item, and build management into
a single application. It enables distributed teams spread throughout your
enterprise to more effectively collaborate in developing and delivering quality
software on time and on budget for the IBM i platform. It allows teams to simplify,
automate, and govern application development on IBM i. IBM Rational Team Concert for i builds
on the core IBM Rational Team
Concert product by providing a Team Server and Build System Toolkit that runs
on IBM i.
The IBM Rational Team
Concert for i client is shipped as an installable component of IBM Rational Developer
for i. To use the IBM Rational Team Concert for i functionality for team
collaboration and managing RPG and COBOL applications, you need to use IBM Rational Developer
for i in conjunction with IBM Rational Team Concert for i.
IBM Rational Developer
for i is an integrated development environment for creating new and modernizing
existing RPG and COBOL applications.
IBM Rational Team
Concert for i includes the following integrated components:
- Software configuration management: IBM Rational Team Concert for i delivers
essential software version control, workspace management, and parallel development
support to individuals and teams. Specific functions include:
- Developer-to-team flow
- Integrated stream management
- Component-level baselines
- Server-based sandboxes
- Components identified in streams and available baselines
- The capability to store, control and track changes to RPG, COBOL, and Java application
source in a repository
- Support for IBM i native library file system and the integrated file
system (IFS)
- Work item management:IBM Rational Team Concert for i supports
different types of work item for software development teams. Team members
can discuss about a particular work item; discussions are captured for later
reference. Work item owners or interested parties can subscribe and receive
notifications via RSS/Atom feeds. Team members can share queries with the
team or with particular users. Functions include:
- Defects, enhancements, and tasks
- Query results view and share queries with team or member
- Support for approvals and discussions
- Tracking of changes to RPG, COBOL, and Java source through work items
- Query editor interface
- Build management:IBM Rational Team Concert for i enables efficient scheduling
and execution of software build processes. You can leverage multiple servers
for rapid, cross-platform build processing and create a detailed bill of materials
to enhance build reproducibility. Additional functions include:
- Work item and change set traceability
- Local or remote build servers running on IBM i
- Build for RPG and COBOL applications on IBM i
- Support for Ant and command line tools for Java
- Build definitions for team builds
IBM Rational Team
Concert for i helps you gain the cross-organizational visibility and collaboration
you need to succeed.
- Process automation and guidance: Enforcement of agreed-upon standards
can help ensure higher-quality results. Because not all organizations are
the same, rules are configurable and can be defined or refined as needed,
enabling continuous improvement.
- In-context collaboration: Through personal customizable views, team members
can gain better understanding of what is happening on projects (news and events,
build status, what is being worked on, and changes). Team members can also
be made aware of what their teammates are working on and who is online and
possibly available to collaborate with.
- Web client: Leveraging AJAX technology, users experience a rich client
style of interaction for Web access. External stakeholders or occasional users
can gain access to data without a rich client.
- Dashboards and reporting: Project, individual, and team dashboards offer
reliable project health information drawn directly from ongoing work, replacing
tedious and time-consuming reporting overhead.
IBM Rational Team
Concert includes a complete set of integrated functionality to enable teams
to effectively deliver software on time and on budget:
- Integrated iteration planning and execution
- Real-time project status window
- Single structure for project-related artifacts
- World-class team on-boarding and off-boarding, including team membership,
sub teams, and project inheritance
- Role-based operational control for flexible definition of process and
capabilities
- Team advisor for defining and refining rules and enabling continuous
improvement
- Process enactment and enforcement
- In-context collaboration showing team members and work status
- Customizable project dashboard
- Real-time reporting and queries
In addition to the core capabilities available in IBM Rational Team Concert, IBM Rational Team
Concert for i offers the following IBM i-specific features:
- IBM Rational Team
Concert for i that extends the capabilities of IBM Rational Team Concert.
- An integrated set of collaborative software delivery tools for IBM i development
including source control, change management, build and process management
- IBM Rational Team
Concert for i provides the capability to store, control and track changes
to RPG and COBOL application source in a repository, open work items and associate
changes to source with those work items and build your applications from the
repository. IBM Rational Team
Concert for i can be configured to reflect a team's process, including defining
project iterations (milestones) and planning of each iteration, permissions,
user roles, and assignment of each member of a team to a particular user role.
- Integration with IBM Rational Developer for i to enable team capabilities
for native IBM i
applications - IBM Rational Team
Concert for i integrates with the i Projects component of IBM Rational Developer
for i to provide an integrated user experience. Use the Eclipse-based environment
to open or accept a work item (a task or a defect); check out a RPG, COBOL,
DDS or CL member; make changes to the member using the built-in LPEX Editor
that provides support for syntax checking and color highlighting; verify or
compile changes; debug the application, before finally checking in those changes
to the repository and associating them to a work item. You can do all of the
above seamlessly from a single client which includes both IBM Rational Team
Concert for i and IBM Rational Developer for i.
- Specialized support for traditional language artifacts such as RPG and
COBOL - IBM Rational Team
Concert for i provides specialized support for source control and build of
RPG and COBOL applications including a feature to automatically copy changes
to the repository to the IBM i file system so changes show up in team members'
library lists, a view that shows comparisons between a repository and the IBM i
library file system, and support for building traditional applications.
- IBM i
artifact builds - IBM Rational Team Concert for i can be used to set up
a build engine on any IBM i system that can extract source from the repository
and run system commands (including compile commands or any customized build
commands) to do integration compile/build. You can schedule a build to run
at certain time intervals or a given time of day, or you can request a build
on demand. The build can extract everything in the repository or just the
changes made since the last build, and can run a particular command for every
change. The commands allow substitution variables to be specified like Programming
Development Manager (PDM).
- Support for multi-tier software development and application modernization
efforts - You can use IBM Rational Team Concert for i for team collaboration
of projects involving not only traditional applications using RPG and COBOL,
but also involving Java. Rational Team Concert for i can be
used to manage such multi-tier and application modernization efforts in a
consistent way. The workflow and actions to check out, edit, compile and check
in changes, and associate those changes with tasks or defects, is very similar,
whether the source is RPG, COBOL, DDS, CL, EGL or Java.
- Native hosting on IBM i - IBM Rational Team Concert for i server (repository)
runs on WebSphere® Application
Server and WebSphere Application
Server Express on IBM i. It uses as its repository a library on the IBM i,
which can be specified. You can use your existing system backup mechanisms
to backup your IBM Rational Team
Concert for i repository.
Accessibility by people with disabilities
A U.S. Section 508 Voluntary Product Accessibility Template (VPAT) containing
details on accessibility compliance can be requested at
- http://www.ibm.com/able/product_accessibility/index.html
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Software Announcement 208-148, dated June 24, 2008, (IBM Rational Team
Concert V1.0)
Software Announcement 208-290, dated October 7, 2008, (IBM Rational Developer
for i V7.5)
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Program
number VRM Program name
5724-V58 V1.0 IBM Rational Team Concert for i
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IBM training
provides education to support many IBM offerings. Descriptions of courses for
IT professionals and managers are on the IBM training Web site
- http://www.ibm.com/services
Call IBM training at 800-IBM-TEACH (426-8322) for catalogs,
schedules, and enrollments.
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Product information is available via the Offering Information Web site
- http://www.ibm.com/common/ssi
Also, visit the Passport Advantage® Web site
- http://www.ibm.com/software/passportadvantage
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No publications are shipped with this program.
The IBM Publications
Center
- http://www.ibm.com/shop/publications/order
The Publications Center is a worldwide central repository for IBM product publications
and marketing material with a catalog of 70,000 items. Extensive search facilities
are provided. Payment options for orders are via credit card (in the U.S.)
or customer number for 20 countries. A large number of publications are available
online in various file formats, and they can all be downloaded by all countries,
free of charge.
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Specified operating environment
Hardware requirements
IBM Rational Team
Concert for i client
- Processor: Intel® Pentium® 3 (minimum); Intel Core
2 Duo (recommended)
- Memory: 1 GB minimum
- Disk space: 1 GB minimum
- Display: 1024 x 768 minimum resolution
Jazz Team Server for i
- To install the Jazz Team Server for i and the Build System Toolkit for
i, you need an IBM POWER server
or IBM i
server running i 5.4 or 6.1.
- IBM i
models 515, 520, 525, 550, 570, 595, 800, 810, 825, 870, 890, and MMA.
- Blade model 7998-61X.
Software requirements
IBM Rational Team
Concert for i client
One of the following operating systems:
- Windows® Vista
Business x86-32, SP1 or later
- Windows Vista
Enterprise x86-32, SP1 or later
- Windows Vista
Ultimate x86-32, SP1 or later
- Windows XP
Professional Service Pack 2 x86-32 or later
To access the Jazz Team Server for i using the IBM Rational Team Concert for i Web client,
one of the following browsers is required:
- Microsoft® Internet
Explorer 7.0
- Mozilla Firefox 2.0
Jazz Team Server for i
Ensure you have the following prerequisite applications installed and operational
before you proceed with the IBM Rational Team Concert for i installation on IBM i:
- IBM i
5.4 and 6.1, with the following program temporary fixes (PTFs):
- IBM i
5.4: SI31547, for product 5722-JC1; and SI32280, for product 5722-SS1
- IBM i
6.1: SI31554, for product 5761-JC1; and SI31976, for product 5761-SS1
- Some components will need additional PTFs.
- WebSphere Application
Server V6.1 or WebSphere Application
Server - Express V6.1 with latest PTF applied.
- IBM J2SE
5.0 32-bit JVM with latest Java group PTF applied.
Note: By default, the application server is configured to use the IBM i Java Developer
Kit 5.0 JVM (also known as the classic JVM). IBM Rational Team Concert for i requires IBM J2SE
5.0 32-bit JVM. For instructions, see the enablejvm command in the WebSphere Application
Server information center at
- http://publib.boulder.ibm.com/infocenter/wasinfo/v6r1/index.jsp?topic=/co m.ibm.websphere.base.iseries.doc/info/iseries/ae/rxml_enablejvm.html
Build System Toolkit for i
Installing the Build System Toolkit for i requires:
- IBM i
5.4 or 6.1.
- To compile RPG, COBOL, C, C++, CL, or DDS on IBM i using the Build System Toolkit for
i, the compilers must be installed. The IBM i compilers are in product 5722-WDS
for IBM i
5.4 and 5761-WDS for IBM i 6.1.
- IBM J2SE
5.0 32-bit JVM with latest Java group PTF applied.
The program's specifications and specified operating environment information
may be found in documentation accompanying the program, if available, such
as a README file, or other information published by IBM, such as an announcement letter. Documentation
and other program content may be supplied only in the English language.
Companion products
The IBM Rational Team
Concert for i client is shipped as an installable component of IBM Rational Developer
for i. To use the IBM Rational Team Concert for i functionality for team
collaboration and managing RPG and COBOL applications, IBM Rational Developer for i V7.5 should
be purchased with IBM Rational Team Concert for i.
Planning information
Packaging
IBM Rational Team
Concert for i Express Edition V1.0
- IBM Rational Team
Concert for i Express Edition Quick Start Guide
- IBM Rational Team
Concert for i Express Edition CD
IBM Rational Team
Concert for i Standard Edition V1.0
- IBM Rational Team
Concert for i Standard Edition Quick Start Guide
- IBM Rational Team
Concert for i Standard Edition CD
This program, when downloaded from a Web site, contains the applicable IBM license
agreement and License Information, if appropriate, and will be presented for
acceptance at the time of installation of the program. For future reference,
the license and License Information will be stored in a directory such as
LICENSE.TXT.
Security, auditability, and control
The customer is responsible for evaluation, selection, and implementation
of security features, administrative procedures, and appropriate controls
in application systems and communication facilities. The customer is responsible
for evaluation, selection, and implementation of security features, administrative
procedures, and appropriate controls in application systems and communication
facilities.
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IBM Software
Services has the breadth, depth, and reach to manage your services needs.
You can leverage the deep technical skills of our lab-based, software services
team and the business consulting, project management, and infrastructure expertise
of our IBM Global
Services team. Also, we extend our IBM Software Services reach through IBM Business
Partners to provide an extensive portfolio of capabilities. Together, we provide
the global reach, intellectual capital, industry insight, and technology leadership
to support a wide range of critical business needs.
To learn more about IBM Software Services or to contact a Software Services
sales specialist, visit
- http://www.ibm.com/software/sw-services/
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This product is only available via Passport Advantage. It is
not available as shrinkwrap.
Licensed function title Product group Product category
IBM Rational Team Concert Software Change and Software Change and
for i Contributor Client Configurator Management Configurator Management
IBM Rational Team Concert Software Change and Software Change and
for i Express Edition Configurator Management Configurator Management
IBM Rational Team Concert Software Change and Software Change and
for i Express Edition Configurator Management Configurator Management
Developer Client
IBM Rational Team Concert Software Change and Software Change and
for i Standard Edition Configurator Management Configurator Management
IBM Rational Team Concert Software Change and Software Change and
for i Standard Edition Configurator Management Configurator Management
Developer Client
Charge metric
Program name PID number Charge unit description
IBM Rational Team Concert 5724-V58 Authorized User
for i Contributor Client
IBM Rational Team Concert 5724-V58 Install with three Authorized
for i Express Edition Users
IBM Rational Team Concert 5724-V58 Authorized User
for i Express Edition
Developer Client
IBM Rational Team Concert 5724-V58 Install with three Authorized
for i Standard Edition Users
IBM Rational Team Concert 5724-V58 Authorized User
for i Standard Edition
Developer Client
Passport
Advantage
Part
Program name/Description number
IBM Rational Team Concert for i Express Edition
Ratl Team Concert for i Express Edition D06QWLL
Serv I3AU Lic+S&S 12 Mo
Ratl Team Concert for i Express Edition E05Y9LL
Serv I3AU Annual S&S Rnwl
Ratl Team Concert for i Express Ed D06QXLL
Serv I3AU SW S&S Reinstate12Mo
IBM Rational Team Concert for i Express Edition Developer Client
Ratl Team Concert for i Express Edition D06S9LL
Dev Client Access AU Lic+S&S 12 Mo
Ratl Team Concert for i Express Edition E05YULL
Dev Client Access AU Annual S&S Rnwl
Ratl Team Concert for i Express Edition D06SALL
Dev Client Access AU SW S&S Reinstate12Mo
IBM Rational Team Concert for i Contributor Client
Ratl Team Concert for i Contributor Client D06SBLL
Acces AU Lic+S&S 12 Mo
Ratl Team Concert for i Contributor Client E05YVLL
Acces AU Annual S&S Rnwl
Ratl Team Concert for i Contributor Client D06SCLL
Acces AU SW S&S Reinstate12MoMo
IBM Rational Team Concert for i Standard Edition
Ratl Team Concert for i Standard Edition D06RJLL
Install with 3 Auth Usr Lic+S&S 12 Mo
Ratl Team Concert for i Standard Edition E05YHLL
Install with 3 Auth Usr Annual S&S Rnwl
Ratl Team Concert for i Standard Edition D06RKLL
Install with 3 Auth Usr SW S&S Reinstate12Mo
IBM Rational Team Concert for i Standard Edition Developer Client
Ratl Team Concert for i Standard Edition D06RMLL
Developer Client Access AU Lic+S&S 12 Mo
Ratl Team Concert for i Standard Edition E05YILL
Developer Client Access AU Annual S&S Rnwl
Ratl Team Concert for i Standard Edition D06RNLL
Developer Client Access AU SW S&S Reinstate12Mo
Ratl Team Concert for i Standard Edition D06VRLL
Developer Client Access AU Lic+S&S 12 Mo T/U from
Ratl Team Concert for i Express Edition Dev Client
Access AU Lic+S&S 12 Mo
Passport
Advantage customer: Media pack entitlement details
Customers with active maintenance or subscription for the products listed
are entitled to receive the corresponding media pack.
Entitled maintenance
offerings description Media pack description Part number
RTCi Express Ed V1.0 IBM Rational Team Concert for i BT06SEN
Express Edition
RTCi Standard Ed V1.0 IBM Rational Team Concert for i BT06TEN
Standard Edition
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convenience purposes only. The terms and conditions that govern any transaction
with IBM are
contained in the applicable contract documents such as the IBM International
Program License Agreement, IBM International Passport Advantage Agreement,
and the IBM Agreement
for Acquisition of Software Maintenance.
This product is only available via Passport Advantage. It is
not available as shrinkwrap.
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Yes
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applies
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one year of Software Subscription and Support (Software Maintenance) with
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and Support (Software Maintenance) can be extended by the purchase of a renewal
option, if available.
While your Software Subscription and Support (Software Maintenance) is
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if available, electronic access, only to your information systems (IS) technical
support personnel during the normal business hours (published prime shift
hours) of your IBM support
center. (This assistance is not available to your end users.) IBM provides Severity
1 assistance 24 hours a day, 7 days a week. For additional details, consult
your IBM Software
Support Handbook at
- http://www.ibm.com/support/handbook
Software Subscription and Support (Software Maintenance) does not include
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and the IBM International Passport
Advantage Express Agreement, visit the Passport Advantage Web site
at
- http://www.ibm.com/software/passportadvantage
System i Software Maintenance applies
No
Variable charges apply
No
Educational allowance available
Not applicable.
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IBM has
transformed its delivery of hardware and software support services to help
you achieve higher system availability. Electronic Services is a Web-enabled
solution that offers an exclusive, no-additional-charge enhancement to the
service and support available for IBM servers. These services are designed
to provide the opportunity for greater system availability with faster problem
resolution and preemptive monitoring. Electronic Services comprises two separate,
but complementary, elements:
- Electronic Services news page
- Electronic Services Agent
The Electronic Services news page is a single Internet entry point that
replaces the multiple entry points traditionally used to access IBM Internet services
and support. The news page enables you to gain easier access to IBM resources
for assistance in resolving technical problems.
The Electronic
Service Agent is no-additional-charge software that resides on your server.
It monitors events and transmits system inventory information to IBM on a periodic,
client-defined timetable. The Electronic Service Agent automatically
reports hardware problems to IBM. Early knowledge about potential problems enables IBM to
deliver proactive service that may result in higher system availability and
performance. In addition, information collected through the Service Agent
is made available to IBM service support representatives when they help answer
your questions or diagnose problems. Installation and use of IBM Electronic
Service Agent for problem reporting enables IBM to provide better support and service
for your IBM server.
To learn how Electronic Services can work for you, visit
- http:// www. ibm.com/support/electronic
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For Passport
Advantage information and charges, contact your IBM representative or authorized IBM Business Partner.
Additional information is also available on the following Passport
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you may link to Passport
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