IBM Rational Team Concert for i - A new team collaboration solution for IBM i application development

IBM United States Software Announcement 208-384
November 25, 2008

 
 ENUS208-384.PDF (117KB)

Table of contents   Document options  
At a glance At a glance Publications Publications
Overview Overview Technical information Technical information
Key prerequisites Key prerequisites Software Services Software Services
Planned availability date Planned availability date Ordering information Ordering information
Description Description Terms and conditions Terms and conditions
Reference information Reference information  IBM  Electronic Services IBM Electronic Services
Program number Program number Prices Prices
Education support Education support Order now Order now
Offering Information Offering Information
 
Printable version Printable version

(Corrected on December 16, 2008)

The Overview and License information sections were corrected.
 
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At a glance
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IBM® Rational® Team Concert for i is a collaborative software delivery environment that allows teams to simplify, automate, and govern application development on IBM i. It provides the following capabilities:

  • An integrated set of collaborative software delivery tools for IBM i development including source control, change management, build, process management and governance
  • Integration with IBM Rational Developer for i to enable team capabilities for native IBM i applications
  • Specialized support for source control, change management and builds of traditional language artifacts such as RPG and COBOL
  • Support for multi-tier software development and application modernization efforts using RPG, Java™ and EGL
  • Supports IBM i native Library file system and integrated file system (IFS)
  • IBM i artifact builds including RPG, COBOL, CL and Java
  • Build agent which runs natively on the IBM i operating system (run IBM i commands and call programs)
  • Native hosting of the Jazz™ Team Server on IBM i

IBM Rational Team Concert for i provides these capabilities by extending the IBM Rational Team Concert product.

For ordering, contact your IBM representative, an IBM Business Partner, or IBM Americas Call Centers at 800-IBM-CALL (Reference: AE001).


 
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Overview
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Organizations today face growing pressures to quickly deliver high-quality software that is aligned with business objectives. Some of the pressures include:

  • Developing traditional business applications or modernizing existing applications using diverse, non-integrated development tools that isolate RPG/COBOL developers from Web/Java/Enterprise Generation Language (EGL) developers
  • Adhering to organizational standards or regulatory requirements (such as Sarbanes-Oxley) with poorly defined processes and documentation and limited enforcement capabilities
  • Working in teams that are becoming even more geographically distributed
  • Delivering more with same or even fewer resources

IBM Rational Team Concert for i drives software innovation through collaboration, transforming how people, especially those involved in native RPG and COBOL application development and those involved in application modernization efforts, who have diverse teams, work together to develop and deliver software in an increasingly agile manner. IBM Rational Team Concert for i connects dispersed development teams to increase individual and team productivity, compress development cycles, and deliver high-quality software fast.

Free IBM Rational Team Concert for i trial

Try the new IBM team collaboration solution for IBM i application development to increase individual and team productivity, compress development cycles, and deliver high-quality software rapidly. This product integrates source control, change management, and build management capabilities into a single application that is native on IBM i.

You can download a free 60-day trial from one of the following Web sites

http://www.ibm.com/software/awdtools/rtci
http://www.ibm.com/developerworks/
http://www.jazz.net

The IBM Rational Team Concert for i product contains the server and build system toolkit. The IBM Rational Developer for i product contains the IBM Rational Team Concert for i client. You need to download both trial products to utilize the functionalities for team collaboration and management of your RPG, COBOL, and Java applications.


 
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Key prerequisites
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For details, refer to Hardware requirements and Software requirements sections.


 
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Planned availability date
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  • November 26, 2008, Electronic software delivery
  • December 19, 2008, Physical software delivery

 
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Description
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Based on the open and extensible Jazz platform, IBM Rational Team Concert for i empowers software teams to collaborate in real time in the context of specific roles and processes by delivering new levels of productivity, agility, and innovation.

IBM Rational Team Concert for i integrates source control, work item, and build management into a single application. It enables distributed teams spread throughout your enterprise to more effectively collaborate in developing and delivering quality software on time and on budget for the IBM i platform. It allows teams to simplify, automate, and govern application development on IBM i. IBM Rational Team Concert for i builds on the core IBM Rational Team Concert product by providing a Team Server and Build System Toolkit that runs on IBM i. The IBM Rational Team Concert for i client is shipped as an installable component of IBM Rational Developer for i. To use the IBM Rational Team Concert for i functionality for team collaboration and managing RPG and COBOL applications, you need to use IBM Rational Developer for i in conjunction with IBM Rational Team Concert for i.

IBM Rational Developer for i is an integrated development environment for creating new and modernizing existing RPG and COBOL applications.

IBM Rational Team Concert for i includes the following integrated components:

  • Software configuration management: IBM Rational Team Concert for i delivers essential software version control, workspace management, and parallel development support to individuals and teams. Specific functions include:
    • Developer-to-team flow
    • Integrated stream management
    • Component-level baselines
    • Server-based sandboxes
    • Components identified in streams and available baselines
    • The capability to store, control and track changes to RPG, COBOL, and Java application source in a repository
    • Support for IBM i native library file system and the integrated file system (IFS)
  • Work item management:IBM Rational Team Concert for i supports different types of work item for software development teams. Team members can discuss about a particular work item; discussions are captured for later reference. Work item owners or interested parties can subscribe and receive notifications via RSS/Atom feeds. Team members can share queries with the team or with particular users. Functions include:
    • Defects, enhancements, and tasks
    • Query results view and share queries with team or member
    • Support for approvals and discussions
    • Tracking of changes to RPG, COBOL, and Java source through work items
    • Query editor interface
  • Build management:IBM Rational Team Concert for i enables efficient scheduling and execution of software build processes. You can leverage multiple servers for rapid, cross-platform build processing and create a detailed bill of materials to enhance build reproducibility. Additional functions include:
    • Work item and change set traceability
    • Local or remote build servers running on IBM i
    • Build for RPG and COBOL applications on IBM i
    • Support for Ant and command line tools for Java
    • Build definitions for team builds

IBM Rational Team Concert for i helps you gain the cross-organizational visibility and collaboration you need to succeed.

  • Process automation and guidance: Enforcement of agreed-upon standards can help ensure higher-quality results. Because not all organizations are the same, rules are configurable and can be defined or refined as needed, enabling continuous improvement.
  • In-context collaboration: Through personal customizable views, team members can gain better understanding of what is happening on projects (news and events, build status, what is being worked on, and changes). Team members can also be made aware of what their teammates are working on and who is online and possibly available to collaborate with.
  • Web client: Leveraging AJAX technology, users experience a rich client style of interaction for Web access. External stakeholders or occasional users can gain access to data without a rich client.
  • Dashboards and reporting: Project, individual, and team dashboards offer reliable project health information drawn directly from ongoing work, replacing tedious and time-consuming reporting overhead.

IBM Rational Team Concert includes a complete set of integrated functionality to enable teams to effectively deliver software on time and on budget:

  • Integrated iteration planning and execution
  • Real-time project status window
  • Single structure for project-related artifacts
  • World-class team on-boarding and off-boarding, including team membership, sub teams, and project inheritance
  • Role-based operational control for flexible definition of process and capabilities
  • Team advisor for defining and refining rules and enabling continuous improvement
  • Process enactment and enforcement
  • In-context collaboration showing team members and work status
  • Customizable project dashboard
  • Real-time reporting and queries

In addition to the core capabilities available in IBM Rational Team Concert, IBM Rational Team Concert for i offers the following IBM i-specific features:

  • IBM Rational Team Concert for i that extends the capabilities of IBM Rational Team Concert.
  • An integrated set of collaborative software delivery tools for IBM i development including source control, change management, build and process management - IBM Rational Team Concert for i provides the capability to store, control and track changes to RPG and COBOL application source in a repository, open work items and associate changes to source with those work items and build your applications from the repository. IBM Rational Team Concert for i can be configured to reflect a team's process, including defining project iterations (milestones) and planning of each iteration, permissions, user roles, and assignment of each member of a team to a particular user role.
  • Integration with IBM Rational Developer for i to enable team capabilities for native IBM i applications - IBM Rational Team Concert for i integrates with the i Projects component of IBM Rational Developer for i to provide an integrated user experience. Use the Eclipse-based environment to open or accept a work item (a task or a defect); check out a RPG, COBOL, DDS or CL member; make changes to the member using the built-in LPEX Editor that provides support for syntax checking and color highlighting; verify or compile changes; debug the application, before finally checking in those changes to the repository and associating them to a work item. You can do all of the above seamlessly from a single client which includes both IBM Rational Team Concert for i and IBM Rational Developer for i.
  • Specialized support for traditional language artifacts such as RPG and COBOL - IBM Rational Team Concert for i provides specialized support for source control and build of RPG and COBOL applications including a feature to automatically copy changes to the repository to the IBM i file system so changes show up in team members' library lists, a view that shows comparisons between a repository and the IBM i library file system, and support for building traditional applications.
  • IBM i artifact builds - IBM Rational Team Concert for i can be used to set up a build engine on any IBM i system that can extract source from the repository and run system commands (including compile commands or any customized build commands) to do integration compile/build. You can schedule a build to run at certain time intervals or a given time of day, or you can request a build on demand. The build can extract everything in the repository or just the changes made since the last build, and can run a particular command for every change. The commands allow substitution variables to be specified like Programming Development Manager (PDM).
  • Support for multi-tier software development and application modernization efforts - You can use IBM Rational Team Concert for i for team collaboration of projects involving not only traditional applications using RPG and COBOL, but also involving Java. Rational Team Concert for i can be used to manage such multi-tier and application modernization efforts in a consistent way. The workflow and actions to check out, edit, compile and check in changes, and associate those changes with tasks or defects, is very similar, whether the source is RPG, COBOL, DDS, CL, EGL or Java.
  • Native hosting on IBM i - IBM Rational Team Concert for i server (repository) runs on WebSphere® Application Server and WebSphere Application Server Express on IBM i. It uses as its repository a library on the IBM i, which can be specified. You can use your existing system backup mechanisms to backup your IBM Rational Team Concert for i repository.

Accessibility by people with disabilities

A U.S. Section 508 Voluntary Product Accessibility Template (VPAT) containing details on accessibility compliance can be requested at

http://www.ibm.com/able/product_accessibility/index.html

 
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Reference information
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Software Announcement 208-148, dated June 24, 2008, (IBM Rational Team Concert V1.0)

Software Announcement 208-290, dated October 7, 2008, (IBM Rational Developer for i V7.5)


 
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Program number
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Program                
number        VRM      Program name
 
5724-V58      V1.0     IBM Rational Team Concert for i
 

 
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Education support
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IBM training provides education to support many IBM offerings. Descriptions of courses for IT professionals and managers are on the IBM training Web site

http://www.ibm.com/services

Call IBM training at 800-IBM-TEACH (426-8322) for catalogs, schedules, and enrollments.


 
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Offering Information
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Product information is available via the Offering Information Web site

http://www.ibm.com/common/ssi

Also, visit the Passport Advantage® Web site

http://www.ibm.com/software/passportadvantage

 
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Publications
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No publications are shipped with this program.

The IBM Publications Center

http://www.ibm.com/shop/publications/order

The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided. Payment options for orders are via credit card (in the U.S.) or customer number for 20 countries. A large number of publications are available online in various file formats, and they can all be downloaded by all countries, free of charge.


 
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Technical information
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Specified operating environment

Hardware requirements

IBM Rational Team Concert for i client

  • Processor: Intel® Pentium® 3 (minimum); Intel Core 2 Duo (recommended)
  • Memory: 1 GB minimum
  • Disk space: 1 GB minimum
  • Display: 1024 x 768 minimum resolution

Jazz Team Server for i

  • To install the Jazz Team Server for i and the Build System Toolkit for i, you need an IBM POWER™ server or IBM i server running i 5.4 or 6.1.
  • IBM i models 515, 520, 525, 550, 570, 595, 800, 810, 825, 870, 890, and MMA.
  • Blade model 7998-61X.
Software requirements

IBM Rational Team Concert for i client

One of the following operating systems:

  • Windows® Vista Business x86-32, SP1 or later
  • Windows Vista Enterprise x86-32, SP1 or later
  • Windows Vista Ultimate x86-32, SP1 or later
  • Windows XP Professional Service Pack 2 x86-32 or later

To access the Jazz Team Server for i using the IBM Rational Team Concert for i Web client, one of the following browsers is required:

  • Microsoft® Internet Explorer 7.0
  • Mozilla Firefox 2.0

Jazz Team Server for i

Ensure you have the following prerequisite applications installed and operational before you proceed with the IBM Rational Team Concert for i installation on IBM i:

  • IBM i 5.4 and 6.1, with the following program temporary fixes (PTFs):
    • IBM i 5.4: SI31547, for product 5722-JC1; and SI32280, for product 5722-SS1
    • IBM i 6.1: SI31554, for product 5761-JC1; and SI31976, for product 5761-SS1
  • Some components will need additional PTFs.
  • WebSphere Application Server V6.1 or WebSphere Application Server - Express V6.1 with latest PTF applied.
  • IBM J2SE 5.0 32-bit JVM with latest Java group PTF applied.

Note: By default, the application server is configured to use the IBM i Java Developer Kit 5.0 JVM (also known as the classic JVM). IBM Rational Team Concert for i requires IBM J2SE 5.0 32-bit JVM. For instructions, see the enablejvm command in the WebSphere Application Server information center at

http://publib.boulder.ibm.com/infocenter/wasinfo/v6r1/index.jsp?topic=/co m.ibm.websphere.base.iseries.doc/info/iseries/ae/rxml_enablejvm.html

Build System Toolkit for i

Installing the Build System Toolkit for i requires:

  • IBM i 5.4 or 6.1.
  • To compile RPG, COBOL, C, C++, CL, or DDS on IBM i using the Build System Toolkit for i, the compilers must be installed. The IBM i compilers are in product 5722-WDS for IBM i 5.4 and 5761-WDS for IBM i 6.1.
  • IBM J2SE 5.0 32-bit JVM with latest Java group PTF applied.

The program's specifications and specified operating environment information may be found in documentation accompanying the program, if available, such as a README file, or other information published by IBM, such as an announcement letter. Documentation and other program content may be supplied only in the English language.

Companion products

The IBM Rational Team Concert for i client is shipped as an installable component of IBM Rational Developer for i. To use the IBM Rational Team Concert for i functionality for team collaboration and managing RPG and COBOL applications, IBM Rational Developer for i V7.5 should be purchased with IBM Rational Team Concert for i.

Planning information

Packaging

IBM Rational Team Concert for i Express Edition V1.0

  • IBM Rational Team Concert for i Express Edition Quick Start Guide
  • IBM Rational Team Concert for i Express Edition CD

IBM Rational Team Concert for i Standard Edition V1.0

  • IBM Rational Team Concert for i Standard Edition Quick Start Guide
  • IBM Rational Team Concert for i Standard Edition CD

This program, when downloaded from a Web site, contains the applicable IBM license agreement and License Information, if appropriate, and will be presented for acceptance at the time of installation of the program. For future reference, the license and License Information will be stored in a directory such as LICENSE.TXT.

Security, auditability, and control

The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities. The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.


 
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Software Services
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IBM Software Services has the breadth, depth, and reach to manage your services needs. You can leverage the deep technical skills of our lab-based, software services team and the business consulting, project management, and infrastructure expertise of our IBM Global Services team. Also, we extend our IBM Software Services reach through IBM Business Partners to provide an extensive portfolio of capabilities. Together, we provide the global reach, intellectual capital, industry insight, and technology leadership to support a wide range of critical business needs.

To learn more about IBM Software Services or to contact a Software Services sales specialist, visit

http://www.ibm.com/software/sw-services/

 
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Ordering information
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This product is only available via Passport Advantage. It is not available as shrinkwrap.

 
Licensed function title     Product group             Product category
 
IBM Rational Team Concert   Software Change and       Software Change and
for i Contributor Client    Configurator Management   Configurator Management
                                                      
 
IBM Rational Team Concert   Software Change and       Software Change and
for i Express Edition       Configurator Management   Configurator Management
                                                    
 
IBM Rational Team Concert   Software Change and       Software Change and
for i Express Edition       Configurator Management   Configurator Management
Developer Client                                      
 
IBM Rational Team Concert   Software Change and       Software Change and
for i Standard Edition      Configurator Management   Configurator Management
                                                      
 
IBM Rational Team Concert   Software Change and       Software Change and
for i Standard Edition      Configurator Management   Configurator Management
Developer Client                                       
Charge metric
 
Program name                PID number    Charge unit description
 
IBM Rational Team Concert   5724-V58      Authorized User
for i Contributor Client
 
IBM Rational Team Concert   5724-V58      Install with three Authorized
for i Express Edition                     Users
 
IBM Rational Team Concert   5724-V58      Authorized User
for i Express Edition
Developer Client
 
IBM Rational Team Concert   5724-V58      Install with three Authorized
for i Standard Edition                    Users
 
IBM Rational Team Concert   5724-V58      Authorized User
for i Standard Edition
Developer Client

Passport Advantage

 
                                                           Part
Program name/Description                                   number
 
 
IBM Rational Team Concert for i Express Edition
 
Ratl Team Concert for i Express Edition                    D06QWLL
 Serv I3AU Lic+S&S 12 Mo
 
Ratl Team Concert for i Express Edition                    E05Y9LL
 Serv I3AU Annual S&S Rnwl
 
Ratl Team Concert for i Express Ed                         D06QXLL
 Serv I3AU SW S&S Reinstate12Mo
 
 
IBM Rational Team Concert for i Express Edition Developer Client
 
Ratl Team Concert for i Express Edition                    D06S9LL
 Dev Client Access AU Lic+S&S 12 Mo
 
Ratl Team Concert for i Express Edition                    E05YULL
 Dev Client Access AU Annual S&S Rnwl
 
Ratl Team Concert for i Express Edition                    D06SALL
 Dev Client Access AU SW S&S Reinstate12Mo
 
 
IBM Rational Team Concert for i Contributor Client
 
Ratl Team Concert for i Contributor Client                 D06SBLL
 Acces AU Lic+S&S 12 Mo
 
Ratl Team Concert for i Contributor Client                 E05YVLL
 Acces AU Annual S&S Rnwl
 
Ratl Team Concert for i Contributor Client                 D06SCLL
 Acces AU SW S&S Reinstate12MoMo
 
 
IBM Rational Team Concert for i Standard Edition
 
Ratl Team Concert for i Standard Edition                   D06RJLL
 Install with 3 Auth Usr Lic+S&S 12 Mo
 
Ratl Team Concert for i Standard Edition                   E05YHLL
 Install with 3 Auth Usr Annual S&S Rnwl
 
Ratl Team Concert for i Standard Edition                   D06RKLL
 Install with 3 Auth Usr SW S&S Reinstate12Mo
 
 
IBM Rational Team Concert for i Standard Edition Developer Client
 
Ratl Team Concert for i Standard Edition                   D06RMLL
 Developer Client Access AU Lic+S&S 12 Mo
 
Ratl Team Concert for i Standard Edition                   E05YILL
 Developer Client Access AU Annual S&S Rnwl
 
Ratl Team Concert for i Standard Edition                   D06RNLL
 Developer Client Access AU SW S&S Reinstate12Mo
 
Ratl Team Concert for i Standard Edition                   D06VRLL
 Developer Client Access AU Lic+S&S 12 Mo T/U from
 Ratl Team Concert for i Express Edition Dev Client
 Access AU Lic+S&S 12 Mo 
 

Passport Advantage customer: Media pack entitlement details

Customers with active maintenance or subscription for the products listed are entitled to receive the corresponding media pack.

 
Entitled maintenance    
offerings description   Media pack description              Part number
 
 
RTCi Express Ed V1.0    IBM Rational Team Concert for i     BT06SEN
                         Express Edition
 
RTCi Standard Ed V1.0   IBM Rational Team Concert for i     BT06TEN
                         Standard Edition
 

 
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Terms and conditions
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The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with IBM are contained in the applicable contract documents such as the IBM International Program License Agreement, IBM International Passport Advantage Agreement, and the IBM Agreement for Acquisition of Software Maintenance.

This product is only available via Passport Advantage. It is not available as shrinkwrap.

Licensing

IBM International Program License Agreement including the License Information document and Proof of Entitlement (PoE) govern your use of the program. PoEs are required for all authorized use. Part number products only, offered outside of Passport Advantage, where applicable, are license only and do not include Software Maintenance.

This software license includes Software Subscription and Support (also referred to as Software Maintenance).

These programs are licensed under the IBM Program License Agreement (IPLA) and the associated Agreement for Acquisition of Software Maintenance, which provide for support with ongoing access to releases and versions of the program. IBM includes one year of Software Subscription and Support (also referred to as Software Maintenance) with the initial license acquisition of each program acquired. The initial period of Software Subscription and Support (also referred to as Software Maintenance) can be extended by the purchase of a renewal option, if available. These programs have a one-time license charge for use of the program and an annual renewable charge for the enhanced support that includes telephone assistance (voice support for defects during normal business hours), as well as access to updates, releases, and versions of the program as long as support is in effect.

License information form number

License information form number: L-KHUY-7LRLPY.

The program's license information will be available for review on the IBM Software License Agreement Web site

http://www.ibm.com/software/sla/sladb.nsf
Limited warranty applies

Yes

Limited warranty

IBM warrants that when the program is used in the specified operating environment, it will conform to its specifications. The warranty applies only to the unmodified portion of the program. IBM does not warrant uninterrupted or error-free operation of the program or that IBM will correct all program defects. You are responsible for the results obtained from the use of the program.

IBM provides you with access to IBM databases containing information on known program defects, defect corrections, restrictions, and bypasses at no additional charge. For further information, consult theIBM Software Support Handbook found at

http://www.ibm.com/support/handbook

IBM will maintain this information for at least one year after the original licensee acquires the program (warranty period).

Money-back guarantee

If for any reason you are dissatisfied with the program and you are the original licensee, you may obtain a refund of the amount you paid for it, if within 30 days of your invoice date you return the program and its PoE to the party from whom you obtained it. If you downloaded the program, you may contact the party from whom you acquired it for instructions on how to obtain the refund.

For clarification, note that (1) for programs acquired under the IBM International Passport Advantage offering, this term applies only to your first acquisition of the program and (2) for programs acquired under any of IBM's On/Off Capacity on Demand (On/Off CoD) software offerings, this term does not apply since these offerings apply to programs already acquired and in use by you.

Authorization for use on home/Portable computer

The program may be stored on the primary machine and another machine, provided that the program is not in active use on both machines at the same time.

Volume orders (IVO)

No

Passport Advantage applies

Yes, and through the Passport Advantage Web site at

http://www.ibm.com/software/passportadvantage
Usage restriction

Yes

For usage restrictions, refer to the License Information document that is available on the IBM Software License Agreement Web site

http://www.ibm.com/software/sla/sladb.nsf
Software Subscription and Support (Software Maintenance) applies

Yes. Software Subscription and Support (also referred to as Software Maintenance) is included with licenses purchased through Passport Advantage and Passport Advantage Express. Product upgrades and Technical Support are provided by the Software Subscription and Support (Software Maintenance) offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software and Technical Support provides voice and electronic access to IBM support organizations, worldwide.

IBM includes one year of Software Subscription and Support (Software Maintenance) with each program license acquired. The initial period of Software Subscription and Support (Software Maintenance) can be extended by the purchase of a renewal option, if available.

While your Software Subscription and Support (Software Maintenance) is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions, and code-related questions. IBM provides assistance via telephone and, if available, electronic access, only to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, 7 days a week. For additional details, consult your IBM Software Support Handbook at

http://www.ibm.com/support/handbook

Software Subscription and Support (Software Maintenance) does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under the applicable agreements.

For additional information about the International Passport Advantage Agreement and the IBM International Passport Advantage Express Agreement, visit the Passport Advantage Web site at

http://www.ibm.com/software/passportadvantage
System i Software Maintenance applies

No

Variable charges apply

No

Educational allowance available

Not applicable.


 
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IBM Electronic Services
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IBM has transformed its delivery of hardware and software support services to help you achieve higher system availability. Electronic Services is a Web-enabled solution that offers an exclusive, no-additional-charge enhancement to the service and support available for IBM servers. These services are designed to provide the opportunity for greater system availability with faster problem resolution and preemptive monitoring. Electronic Services comprises two separate, but complementary, elements:

  • Electronic Services news page
  • Electronic Services Agent

The Electronic Services news page is a single Internet entry point that replaces the multiple entry points traditionally used to access IBM Internet services and support. The news page enables you to gain easier access to IBM resources for assistance in resolving technical problems.

The Electronic Service Agent™ is no-additional-charge software that resides on your server. It monitors events and transmits system inventory information to IBM on a periodic, client-defined timetable. The Electronic Service Agent automatically reports hardware problems to IBM. Early knowledge about potential problems enables IBM to deliver proactive service that may result in higher system availability and performance. In addition, information collected through the Service Agent is made available to IBM service support representatives when they help answer your questions or diagnose problems. Installation and use of IBM Electronic Service Agent for problem reporting enables IBM to provide better support and service for your IBM server.

To learn how Electronic Services can work for you, visit

http:// www. ibm.com/support/electronic

 
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Prices
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Passport Advantage

For Passport Advantage information and charges, contact your IBM representative or authorized IBM Business Partner. Additional information is also available on the following Passport Advantage Web site

http://www.ibm.com/software/passportadvantage

Business Partner information: If you are an IBM Business Partner -- Distributor for Workstation Software acquiring products from IBM, you may link to Passport Advantage Online for resellers where you can obtain Business Partner pricing information. An IBM ID and password are required.

https://www.ibm.com/software/howtobuy/passportadvantage/paoreseller

 
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Order now
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To order, contact the Americas Call Centers, your local IBM representative, or your IBM Business Partner.

Identify your local IBM representative or IBM Business Partner, call 800-IBM-4YOU (426-4968).

Phone:      800-IBM-CALL (426-2255)
Fax:        800-2IBM-FAX (242-6329)
Internet:   callserv@ca.ibm.com
Mail:       IBM Teleweb Customer Support
            ibm.com® Sales Execution Center, Americas North
            3500 Steeles Ave. East, Tower 3/4
            Markham, Ontario
            Canada
            L3R 2Z1

Reference: AE001

The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.


Note: Shipments will begin after the planned availability date.
Trademarks

Jazz, POWER and Electronic Service Agent are trademarks of IBM Corporation in the United States, other countries, or both.

IBM, Rational, WebSphere, Passport Advantage and ibm.com are registered trademarks of IBM Corporation in the United States, other countries, or both.

Java and all Java-based trademarks are trademarks of Sun Microsystems, Inc. in the United States, other countries, or both.

Intel and Pentium are registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries.

Windows and Microsoft are registered trademarks of Microsoft Corporation in the United States, other countries, or both.

Other company, product, and service names may be trademarks or service marks of others.

Terms of use

IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Additional terms of use are located at:

http://www.ibm.com/legal/us/en/

For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page

http://www.ibm.com/planetwide/us/

 

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