IBM Tivoli Monitoring for Microsoft Applications V6.2

IBM United States Software Announcement 208-370
December 9, 2008

 
 ENUS208-370.PDF (131KB)

Table of contents   Document options  
At a glance At a glance Publications Publications
Overview Overview Technical information Technical information
Key prerequisites Key prerequisites Software Services Software Services
Planned availability date Planned availability date Ordering information Ordering information
Description Description Terms and conditions Terms and conditions
Product positioning Product positioning  IBM  Electronic Services IBM Electronic Services
Program number Program number Prices Prices
Education support Education support Order now Order now
Offering Information Offering Information
 
Printable version Printable version

 
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At a glance
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IBM® Tivoli® Monitoring for Microsoft® Applications V6.2 enhances the ability to monitor a Microsoft environment with support for:

  • SQL Server 2008
  • Mirrored SLQ Databases
  • Expert situations
  • IBM Tivoli Application Depencency Discovery Manager integration (discovery)
  • Microsoft Cluster
  • Microsoft Virtual Server
  • Citrix
  • VMWare
For ordering, contact:
Your IBM representative.  For more information, contact the Americas
Call Centers at
800-IBM-CALL (426-2255).
 
Reference: SE001

 
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Overview
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IBM Tivoli Monitoring for Microsoft Applications provides IT Operations with comprehensive monitoring of:

  • Active Directory
  • SQL Server
  • Exchange Server
  • NET Framework
  • BizTalk Server
  • SharePoint Server
  • IIS
  • Cluster Server
  • Virtual Server
  • VMWare
  • Citrix
  • Windows® OS

IBM Tivoli Monitoring for Microsoft Applications V6.2 provides important enhancements in its ability to monitor a Microsoft environment, including new support for SQL Server 2008, mirrored SQL Databases, expert situations, IBM Tivoli Application Dependency Discovery Manager integration (discovery), Microsoft cluster support, Microsoft Virtual Server support, Citrix, and VMWare.

IBM Tivoli Monitoring for Microsoft Applications is built with:

  • Enhanced domain knowledge and function in Microsoft application monitors
  • Better problem determination by combining data from multiple Microsoft application monitors
    • Out-of-the-box situations help quickly find problems in Microsoft environment
    • Expert advice helps to understand how to best resolve specific Microsoft application issues
  • End-to-end integration via a User Interface
    • Ability to create custom dashboards and workspaces on the key information for management based on user roles and needs
    • Integration of Microsoft data and events with other IBM Tivoli Enterprise Portal (TEP) based solutions from IBM Tivoli Composite Application Manager, IBM Tivoli Monitoring, and OMEGAMON® that provides comprehensive management of business applications

 
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Key prerequisites
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Refer to the Hardware and software requirements section.


 
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Planned availability date
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  • December 12, 2008

 
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Description
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IBM Tivoli Monitoring for Microsoft Applications delivers value in the following key areas: comprehensive monitoring and management of Microsoft applications and infrastructure by providing end-to-end view of performance and availability of Active Directory, SQL Server, Exchange Server, .NET Framework, BizTalk Server, SharePoint Server, IIS, Cluster server, Virtual Server, VMWare, Citrix and Windows operating system from a single, easy-to-use console.

  • Supports the Tivoli Enterprise Portal (TEP), a portal-based customizable user interface that can bring together the right set of data and reports (workspaces) in an easy-to-use interface.
  • Provides predefined views and windows (workspaces) that can deliver immediate benefit in displaying performance and availability data, as well as facilitating communication between individuals by providing a common view, with the flexibility to quickly create additional workspaces tailored to the needs of each individual or group.
  • Integrates with other IBM Service Management and Tivoli products to provide end-to-end management of your customer's applications.

IBM Tivoli Monitoring for Microsoft Applications V6.2 provides important enhancements in its ability to monitor a Microsoft environment, including new support for SQL Server 2008, mirrored SQL databases, expert situations, IBM Tivoli Application Dependency Discovery Manager integration (discovery), Microsoft cluster support, Microsoft Virtual Server support, Citrix, and VMWare.

Windows monitoring

IBM Tivoli Monitoring for Microsoft Applications provides management of critical Microsoft resources by delivering enhanced control, visibility and automation. The solution provides best-of-breed tools for monitoring the performance and availability of Active Directory, SQL Server, Exchange Server, .NET Framework, BizTalk, SharePoint, IIS, Microsoft Clusters, MSVS, Virtual Servers (VMWare and Citrix), and the Windows operating systems. In addition to resource metrics, IBM Tivoli Monitoring for Microsoft Applications provides built-in industry best practices, domain knowledge, enhanced problem determination via integration of the various resource monitors, and expert advice. By providing an end-to-end solution for monitoring and managing a Microsoft environment, Tivoli can help IT organizations reduce operations cost, increase productivity, and increase customer satisfaction by enabling IT organizations to maintain desired performance and availability goals.

IBM Tivoli Monitoring for Microsoft Applications V6.2 provides important enhancements in its ability to monitor a Microsoft environment, including new support for SQL server 2008, Mirrored SLQ databases, expert situations, IBM Tivoli Application Dependency Discovery Manager integration (discovery), Microsoft cluster, Microsoft Virtual Server, Citrix, and VMWare.

Enhanced reporting via the Tivoli Enterprise Portal

IBM Tivoli Monitoring for Microsoft Applications V6.2 is implemented as a TEP solution. The end-to-end data visualization capabilities, delivered by TEP, allow organizations to manage their environment from a single tool, breaking down silos and avoiding the additional complexity of learning, integrating, and communicating issues across multiple management tools. The TEP delivers powerful visualization and customizable views of all operations performance metrics from across the data center. The TEP delivers:

  • End-to-end monitoring of your infrastructure
  • Clear, actionable information for increased confidence in management effectiveness
  • Simple, flexible alerts, automation and workflows to improve operations effectiveness
  • Historical data and aggregated warehouse reporting
  • Tivoli common reporting
  • Expert advice to enable IT operations to resolve issues quickly without the need for experts
  • Help for IT organizations to reduce time-to-value and lower cost of ownership

Integration with other Tivoli solutions

The system and application information, collected by IBM Tivoli Monitoring for Microsoft Applications, can be used by a number of other IBM Tivoli products to enhance service management beyond resource and diagnostics.

The system and application information is a key data feed for IBM Tivoli Service Level Advisor. All of the system and application information is stored in the Tivoli Data Warehouse where it can be leveraged to validate service levels and spot trends that could lead to a service level breech. The real-time availability reports from IBM Tivoli Monitoring for Microsoft Applications can be used to help quickly spot trends and supplement the detailed service level reports provided by IBM Tivoli Service Level Advisor. Also, IBM Tivoli Service Level Advisor can pull data direct from the IBM Tivoli Monitoring for Microsoft Application management service database.

IBM Tivoli Business Services Manager can leverage the rich TEC/OMNIBus events to help more accurately identify systems that are causing problems to an overall business system. Through IBM Tivoli Business Services Manager, response time problems can be viewed in the overall business systems context, which can be used to help prioritize problems and ensure that the most critical problems are being addressed first in order to maximize service to end user's most important customers.

IBM Tivoli Provisioning Manager can use application performance information via a Tivoli Enterprise console and OMNIBus event to take provisioning actions to help prevent service level agreement breaches. For example, if the exchange server is down or is performing poorly, users can send a Tivoli Enterprise Console® and OMNIBus event to have IBM Tivoli Provisioning Manager requisition another exchange server to help with the load.

IBM Tivoli Composite Application Manager for Response Time real-time monitoring and proactive robotic monitoring of the end-user response time, in conjunction with IBM Tivoli Monitoring for Microsoft Applications data, can be a very effective combination in helping IT organizations reduce false alerts and help prioritize resource alerts based on the impact to the end user.

Accessibility by people with disabilities

A U.S. Section 508 Voluntary Product Accessibility Template (VPAT) containing details on accessibility compliance can be requested at

http://www.ibm.com/able/product_accessibility/index.html

Section 508 of the U.S. Rehabilitation Act

IBM Tivoli Monitoring for Microsoft Applications is capable as of December 12, 2008, when used in accordance with IBM's associated documentation, of satisfying the applicable requirements of Section 508 of the Rehabilitation Act, provided that any assistive technology used with the product properly interoperates with it. A U.S. Section 508 Voluntary product Accessibility Template (VPAT), containing details on the products accessibility compliance, can be requested at

http://www.ibm.com/able/product_accessibility/index.html

 
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Product positioning
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IBM Tivoli Monitoring for Microsoft Applications is part of the Tivoli family of solutions for application management that includes IBM Tivoli Composite Application Manager, IBM Tivoli Monitoring, and OMEGAMON solutions, which can work together to provide a comprehensive, integrated, end-to-end view of applications via the TEP.

Information from IBM Tivoli Monitoring for Windows Applications on performance, availability, and problem identification can be used with several other IBM Tivoli products to help deliver even greater value.

  • IBM Tivoli Service Level Advisor can use response time information to help identify service level problems and trends.
  • IBM Tivoli Business Systems Manager can leverage resource information to help identify the impact to overall business systems.
  • IBM Tivoli Provisioning Manager can use application and system resource information to take provisioning actions to help prevent service level agreement breaches.
  • IBM Tivoli Monitoring can be used to determine if resource information of other non-Microsoft applications like SAP to determine the cause of environment failures or bottlenecks.
  • IBM Tivoli Composite Application Manager for Response Time can use response time information to help identify if component bottlenecks in the Microsoft environment are effecting the end-user experience.

 
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Program number
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Program                Program
number        VRM      name
 
5724-U17      6.2      IBM Tivoli Monitoring for Microsoft Applications
 

 
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Education support
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Comprehensive education for IBM Tivoli products is offered through Worldwide Tivoli Education Delivery Services. A wide range of training options are available, including classes led by instructors, learning on demand, on-site training, and blended learning solutions.

For additional information, visit

http://www-306.ibm.com/software/tivoli/education/

 
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Offering Information
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Product information is available via the Offering Information Web site

http://www.ibm.com/common/ssi

Also, visit the Passport Advantage® Web site

http://www.ibm.com/software/passportadvantage

 
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Publications
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No publications are shipped with this program.

The following publications can be ordered after the planned availability date. To order, use the Publications Center.

Title                                                     Order number
 
IBM Tivoli Monitoring for Microsoft Applications V6.2:    SC23-8879
 Active Directory Agent V6.2.1 User's Guide
IBM Tivoli Monitoring for Microsoft Applications V6.2:    SC23-8880
 Microsoft SQL Server Agent V6.2.1 User's Guide
IBM Tivoli Monitoring for Microsoft Applications V6.2:    SC23-6593
 Microsoft Exchange Server Agent V6.2 User's Guide
IBM Tivoli Monitoring for Microsoft Applications V6.2:    SC27-2314
 Microsoft Internet Information Services Agent V6.2
 User's Guide
IBM Tivoli Monitoring for Microsoft Applications V6.2:    SC27-2319
 Microsoft Hyper-V Agent V6.2 User's Guide
IBM Tivoli Monitoring for Microsoft Applications V6.2:    SC27-2316
 Microsoft Cluster Server Agent V6.2 User's Guide
IBM Tivoli Monitoring for Microsoft Applications V6.2:    SC27-2315
 Microsoft Virtual Server Agent V6.2 User's Guide
IBM Tivoli Monitoring for Microsoft Applications V6.2:    SC23-8874
 Microsoft .NETFramework Agent V6.2 User's Guide
IBM Tivoli Monitoring for Microsoft Applications V6.2:    SC23-9757
 Microsoft BizTalk Server Agent User's Guide
IBM Tivoli Monitoring for Microsoft Applications V6.2:    SC23-9758
 Microsoft SharePoint Server Agent User's Guide
IBM Tivoli Monitoring for Microsoft Applications V6.2     CF1M6ML
 Quick Start Guide

The IBM Publications Center

http://www.ibm.com/shop/publications/order

The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided. Payment options for orders are via credit card (in the U.S.) or customer number for 20 countries. A large number of publications are available online in various file formats, and they can all be downloaded by all countries, free of charge.


 
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Technical information
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Specified operating environment

Hardware and software requirements

Platforms supported include:

Windows Server 2003 Datacenter Edition
Windows Server 2003 Standard Edition
Windows Server 2003 Extended Edition
Windows Server 2003 Enterprise Itanium® Edition
Windows Server 2003 R2 Enterprise Edition
Windows Server 2003 R2 Standard Edition
Windows Server 2003 R2 Data Center Edition Edition
Windows Server 2008 Datacenter Edition
Windows Server 2008 Standard Edition
Windows Server 2008 Extended Edition
Windows Server 2008 Enterprise Itanium Edition

The program's specifications and specified operating environment information may be found in documentation accompanying the program, if available, such as a README file, or other information published by IBM, such as an announcement letter. Documentation and other program content may be supplied only in the English language.

Planning information

Direct customer support

Direct customer support is provided by IBM Operational Support Services - SoftwareXcel. This fee service enhances your productivity by providing voice and electronic access into the IBM support organization. IBM Operational Support Services - SoftwareXcel helps answer questions pertaining to usage and suspected software defects for eligible products.

Installation and technical support is provided by Global Services. For more information call 800-IBM-4YOU (426-4968).

For technical support or assistance, contact your IBM representative or visit

http://www.ibm.com/support
Packaging

IBM Tivoli Monitoring for Microsoft Applications V6.2 is distributed with:

  • International Program License Agreement (Z125-3301)
  • Media
  • Publications (refer to the Publications section)

This program, when downloaded from a Web site, contains the applicable IBM license agreement and License Information, if appropriate, and will be presented for acceptance at the time of installation of the program. For future reference, the license and License Information will be stored in a directory such as LICENSE.TXT.

Security, auditability, and control

IBM Tivoli Monitoring for Microsoft Applications V6.2 uses the security and auditability features of the operating system software. The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.


 
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Software Services
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IBM Software Services has the breadth, depth, and reach to manage your services needs. You can leverage the deep technical skills of our lab-based, software services team and the business consulting, project management, and infrastructure expertise of our IBM Global Services team. Also, we extend our IBM Software Services reach through IBM Business Partners to provide an extensive portfolio of capabilities. Together, we provide the global reach, intellectual capital, industry insight, and technology leadership to support a wide range of critical business needs.

To learn more about IBM Software Services or to contact a Software Services sales specialist, visit

http://www.ibm.com/software/sw-services/

IBM Tivoli Enhanced Value-Based Pricing

IBM Tivoli software products are priced using IBM Tivoli's Enhanced Value-Based Pricing. The Enhanced Value-Based Pricing system is based upon the IBM Tivoli Environment-Managed Licensing Model, which uses a managed-environment approach -- whereby price is determined by what is managed rather than the number and type of product components installed.

For example, all servers monitored with IBM Tivoli's monitoring product (IBM Tivoli Monitoring) require entitlements sufficient for those servers. Other Tivoli products may manage clients, client devices, agents, network nodes, users, or other items, and are licensed and priced accordingly.

Unlike typical systems management licensing models that require entitlements of specific software components to specific systems, the IBM Tivoli Environment-Managed Licensing Model provides the customer flexibility to deploy its IBM Tivoli software products within its environment in a manner that can address and respond to the customer's evolving architecture. That is, as the architecture of a customer's environment changes, the customer's implementation of IBM Tivoli software can be altered, as needed, without affecting the customer's license requirements (as long as the customer does not exceed its entitlements to the software).

Under Enhanced Value-Based Pricing, licensing and pricing of server-oriented applications are determined based upon the server's use in the customer's environment. Typically, such applications are licensed and priced in a manner that corresponds to each installed and activated processor of the server managed by the IBM Tivoli application to help correlate price to value while offering a simple solution.

For servers with virtual or logical partitions, entitlements are required for all installed and activated processors on the server. For each IBM Tivoli application managing a clustered environment, licensing is based on the cumulative number of installed and activated processors on each server in the cluster. Where the cluster includes physically partitioned servers, the considerations described above concerning physically partitioned servers apply as well.

Enhanced Value-Based Pricing recognizes the convergence of RISC and UNIX®, and Microsoft Windows and Intel® technologies, in order to simplify your licensing requirements, and to provide a smoother, more scalable model. Pricing and licensing does not differentiate between non-System z server platforms or operating systems. For some products, this platform neutrality extends to System z® and other host servers as well.

IBM Tivoli Enhanced Value-Based Pricing terminology definitions

Authorized user

An authorized user is one and only one individual (named or unnamed) within or outside your enterprise. A Proof of Entitlement (PoE) must be obtained for each individual user accessing the program in any manner. A program licensed under an authorized user PoE may be installed on a single computer or server, and accessed by multiple users, provided that a PoE has been obtained for each individual user accessing the program either directly or indirectly (via a multiplexing program, device, or application server) through any means on behalf of the user.

Note that authorized users have unique specific identity and IDs cannot be shared. An ID can establish one or more connections and count as a single authorized user. Specific information to security products:

  • An authorized user of IBM Tivoli Federated Identity Manager is any ID that accesses an application or service managed or protected by IBM Tivoli Federated Identity Manager.
  • An authorized user of IBM Tivoli Directory Integrator is one whose identity can be synchronized by IBM Tivoli Directory Integrator or that can access a connected system that can be synchronized by IBM Tivoli Directory Integrator.
  • An authorized user of IBM Tivoli Identity Manager is any ID whose identity is recorded in the Tivoli Identity Manager identity store.
  • An authorized user of IBM Tivoli Access Manager for e-business is any ID that accesses an application or service managed or protected by IBM Tivoli Access Manager for e-business.

Client device or client

A client device is a computing device that requests the execution of a set of commands, procedures, or applications from another computer system that is typically referred to as a server. Multiple client devices may share access to a common server. A client device generally has some processing capability or is programmable to allow a user to do work. Examples include, but are not limited to, notebook computers, desktop computers, desk side computers, technical workstations, appliances, automated teller machines, point-of-sale terminals, tills and cash registers, and kiosks.

Engine

An engine is also referred to as a central processor (CP) or processor. Engines for traditional workloads are called General Purpose CPs. Engines for Linux® workloads are called Integrated Facility for Linux (IFL) engines or Linux-only engines. Engines for Coupling Facility workloads are called ICF engines.

IBM IFL

This optional facility enables additional processing capacity exclusively for Linux workload, with no effect on the model designation of a System z or OS/390® server. Consequently, executing Linux workload on the IBM IFL will not, in most cases, result in any increased IBM software charges for z/OS®, OS/390, VM, VSE, or TPF operating systems and applications. There is, as indicated, a charge associated with the IFL, and there may also be a charge for applications which run on the IFL.

The IFL may be dedicated to a single Linux-mode logical partition or it may be shared by multiple Linux-mode logical partitions. Installations should note that the Linux workspace enabled by this facility will not support any of the traditional S/390® operating systems (OS/390, TPF, VSE, or VM). Only Linux applications or Linux operating in conjunction with the Virtual Image Facility, an environment that operates within a logical partition or in native S/390 mode and provides the capability to create multiple Linux images, are supported by IBM S/390 IFL.

Managed processor (charging under full capacity in the managed environment)

Managed processor charges are based on the active processors on the machines in the computing environment affiliated with the program rather than on the server where the program is run. The managed processors which require PoEs are defined in the License Information's program-unique terms.

Notes:

  1. IBM defines a physical processor in a computer as a functional unit that interprets and executes instructions. A physical processor consists of at least an instruction control unit and one or more arithmetic and logic units.
  2. Multicore technology allows two or more processors (commonly called cores) to be active on a single silicon chip. With multicore technology, IBM considers each core to be a physical processor. For example, in a dual-core chip, there are two physical processors residing on the single silicon chip.
  3. The program may not run on some or all of the processors for which PoEs are required by the program's valuation method.
  4. In the System z IFL environment, each IFL engine is considered a single physical processor.
  5. Threading, a technique which makes a single processor seem to perform as two or more, does not affect the count of physical processors.
  6. Where blade technology is employed, each blade is considered a separate server and charging is based upon the total number of processors on the blades with which the program is affiliated.
  7. Not all processors require the same number of Value Unit entitlements. To determine the number of Value Unit entitlements required, refer to the processor Value Unit conversion table on the Passport Advantage Web site:
    http://www.ibm.com/software/passportadvantage

Millions of Service Units (MSUs)

MSU is defined as millions of CPU service units per hour, which is the measure of capacity used to describe the computing power of the hardware processors on which S/390 or System z software runs. Processor MSU values are determined by the hardware vendor, IBM, or Software Compatible Vendors (SCVs).

For more detailed information about System z software pricing, visit

http://www-1.ibm.com/servers/eserver/zseries/library/refguides/sw_ pricing.html

Network node or node

Network nodes include routers, switches, hubs, and bridges that contain a network management agent. A single network node may contain any number of interfaces or ports.

Partitions

A server's resources (CPU, memory, I/O, interconnects, and buses) may be divided according to the needs of the applications running on the server. This partitioning can be implemented with physical boundaries (physical partitions) or logical boundaries (logical partitions).

Physical partitions are defined by a collection of processors dedicated to a workload and can be used with systems that have either multiple cards or multiple frames, each of which can be configured independently. In this method, the partitions are divided along hardware boundaries and processors, and the I/O boards, memory, and interconnects are not shared.

Logical partitions are defined by software rather than hardware and allocate a pool of processing resources to a collection of workloads. These partitions, while separated by software boundaries, share hardware components and run in one or more physical partitions.

Port

A port is the physical connection between a device and the network.

Processor (per processor charging under full capacity)

In full capacity charging, PoEs must be acquired for all activated processors (available for use) that are on the server where the program or a component of the program is run.

Notes:

  1. IBM defines a physical processor in a computer as a functional unit that interprets and executes instructions. A physical processor consists of at least an instruction control unit and one or more arithmetic and logic units.
  2. Multicore technology allows two or more processors (commonly called cores) to be active on a single silicon chip. With multicore technology, IBM considers each core to be a physical processor. For example, in a dual-core chip, there are two physical processors residing on the single silicon chip.
  3. In the System z IFL environment, each IFL engine is considered a single physical processor.
  4. Threading, a technique which makes a single processor seem to perform as two or more, does not affect the count of physical processors.
  5. Where blade technology is employed, each blade is considered a separate server and charging is based upon the total number of processors on the blade on which the program is run.
  6. When a server is shipped with six processors, but two of them are inactive, four processors are active for the customer.
  7. Not all processors require the same number of Value Unit entitlements. To determine the number of Value Unit entitlements required, refer to the processor value unit conversion table on the Passport Advantage Web site
    http://www.ibm.com/software/passportadvantage

Server

A server is a computer system that executes requested procedures, commands, or applications to one or more user or client devices over a network. A PoE must be obtained for each server on which the program or a component of the program is run or for each server managed by the program. Where blade technology is employed, each blade is considered a separate server.

Standby or backup systems

For programs running or resident on backup machines, IBM defines three types of situations: cold, warm and hot. In cold and warm situations, a separate entitlement for the copy on the backup machine is normally not required and typically no additional charge applies. In a hot backup situation, the customer needs to acquire other license or entitlements sufficient for that server. All programs running in backup mode must be solely under the customer's control, even if running at another enterprise's location.

As a practice, the following are definitions and allowable actions concerning the copy of the program used for backup purposes.

Cold: A copy of the program may reside, for backup purposes, on a machine as long as the program is not started. There is no additional charge for this copy.

Warm: A copy of the program may reside for backup purposes on a machine and is started, but is idling, and is not doing any work of any kind. There is no additional charge for this copy.

Hot: A copy of the program may reside for backup purposes on a machine, is started, and is doing work. The customer must acquire a license or entitlements for this copy and there will generally be an additional charge.

Doing work includes, for example, production, development, program maintenance, and testing. It also could include other activities such as mirroring of transactions, updating of files, synchronization of programs, data or other resources (for example, active linking with another machine, program, database or other resource, and so on), or any activity or configurations that would allow an active hot switch or other synchronized switch over between programs, databases, or other resources to occur.

In the case of a program or system configuration that is designed to support a high availability environment by using various techniques (for example, duplexing, mirroring of files, or transactions, maintaining a heartbeat, active linking with another machine, program, database, or other resource), the program is considered to be doing work in the hot situation and a license or entitlement must be purchased.

Value Units

A Value Unit is a pricing charge metric for program license entitlements, which is based upon the quantity of a specific designated measurement used for a given program. Each program has a designated measurement. The most commonly used designated measurements are processor cores and MSUs. However, for select programs, there are other designated measurements such as servers, users, client devices, and messages. The number of Value Unit entitlements required for your specific implementation of the given program must be obtained from a conversion table associated with the program. You must obtain a PoE for the appropriate number of Value Unit entitlements for your implementation. The Value Unit entitlements of a given program cannot be exchanged, interchanged, or aggregated with Value Unit entitlements of another program. Whenever the designated measurement is a processor core, not all processors require the same number of Value Unit entitlements. To determine the number of Value Unit entitlements required, refer to the processor value unit conversion table on the Passport Advantage Web site

http://www.ibm.com/software/passportadvantage

Product and licensing Web sites

A complete list of IBM Tivoli products is available at

http://www.ibm.com/software/tivoli

IBM Tivoli product licensing documents are available at

http://www.ibm.com/software/tivoli/products/licensing.html

Passport Advantage

Through the Passport Advantage Agreement, you may receive discounted pricing based on their total volume of eligible products, across all IBM brands, acquired worldwide. The volume is measured by determining the total Passport Advantage points value of the applicable acquisitions. Passport Advantage points are only used for calculating the Entitled Passport Advantage discount.

To determine the required IBM Tivoli product configuration under Passport Advantage, the IBM Tivoli Enhanced Value-Based Pricing Model applies. The customer's environment is evaluated on a per-product basis.

Use the following two-step process to determine the total Passport Advantage points value:

  1. Analyze your environment to determine the number of charge units for a product. The quantity of each product's part numbers to be ordered is determine by that analysis.
  2. Order the Passport Advantage part numbers. A Passport Advantage point value, which is the same worldwide for a specific part number regardless of where the order is placed, is assigned to each IBM Tivoli product part number. The Passport Advantage point value for the applicable part number, multiplied by the quantity for that part number, will determine the Passport Advantage points for that IBM Tivoli product part number. The sum of these Passport Advantage points determines the Passport Advantage point value of the applicable IBM Tivoli product authorizations which then may be aggregated with the point value of other applicable Passport Advantage product acquisitions to determine the total Passport Advantage points value.

The discounted pricing available through Passport Advantage is expressed in the form of Suggested Volume Prices (SVPs), which vary depending on the SVP level. Each SVP level is assigned a minimum total Passport Advantage point value, which must be achieved, in order to qualify for that SVP level.

Media packs and documentation packs do not carry Passport Advantage points and are not eligible for SVP discounting.

For additional information on Passport Advantage, refer to the following

http://www.ibm.com/software/passportadvantage

The following Passport Advantage part number categories may be orderable:

  • License and Software Maintenance 12 Months - This is the product authorization with maintenance to the first anniversary date.
  • Annual Software Maintenance Renewal - This is the maintenance renewal for one anniversary that applies when a customer renews their existing coverage period prior to the anniversary date at which it expires.
  • Software Maintenance Reinstatement 12 months - This is for customers who have allowed their Software Maintenance to expire, and later wish to reinstate their Software Maintenance.
  • Media packs - These are the physical media, such as CD-ROMs, that deliver the product's code.
  • Documentation packs - These contain printed documentation such as the User's Guide and Release Notes.

Pricing examples

The following examples are provided to illustrate your licensing requirements.

References to processor-based licensing do not represent the actual number of entitlements required. Entitlement requirements are Value Unit based, with the exception of IBM Tivoli Storage Manager. Processors referenced in these examples represent the designated measurement on which the required number of Value Unit entitlements will be calculated. The number of Value Units required per processor will depend on the processor type. For more information, refer to the Value Unit definition in IBM Tivoli Enhanced Value-Based Pricing terminology definitions. To determine the number of Value Unit entitlements required per processor, refer to the processor Value Unit conversion table on the Passport Advantage Web site

http://www.ibm.com/software/passportadvantage
IBM Tivoli Monitoring for Microsoft Applications pricing

Pricing example: The Tivoli Monitoring for Microsoft Applications Advanced is licensed by managed processor cores.

The customer's overall managed environment includes:

Data center environment

20 uniprocessors running Windows
65 2-way servers running WIndows
12 4-way servers running Windows
One 8-way server with 16 virtual server environments running Microsoft Windows
Quantity and type              Number         Processors
of servers in customer         of             to be
environment                    servers        licensed
 
Uniprocessor                   20              20
2-way                          65             130
4-way                          12              48
8-way                           1               8
 
Total processors to be licensed               206 processors

Pricing example: IBM Tivoli Monitoring for Microsoft Applications Entry is licensed per server.

The customer's overall managed environment includes servers where Microsoft Operating System monitoring alone is enough

Data center and distributed environments

20 uniprocessors running Windows for file and print
65 2-way servers running WIndows at 65 remote branch offices
12 4-way servers running Windows supporting Network Attached Storage and NFS Servers
One 8-way server with 16 virtual server environments running Microsoft Windows
Quantity and type             Number          Servers
of servers in customer        of              to be
environment                   servers         licensed
 
Uniprocessor                  20              20
2-way                         65              65
4-way                         12              12
8-way                          1               1
 
Total servers to be licensed                  98 servers

 
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Ordering information
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This product is only available via Passport Advantage. It is not available as shrinkwrap.

Product group: Availablity and Performance Products
Product Identifier Description:
 
5724-U17:  V6.2 IBM Tivoli Monitoring for Microsoft Applications  
Product category:   Tivoli Monitoring products

Passport Advantage trade up

Below is a list of precursor products for which you must have already acquired a license, in order to be eligible to acquire equivalent licenses using the trade-up part numbers..

                               Complete list
                               of SUB-IDs that
                               are entitled to
Description                    the media pack   SUB-ID description
 
IBM TIVOLI MONITORING FOR      BJ0RRML          Tiv Mon for MS App Adv 10
MICROSOFT APPLICATIONS                          10 Val U
ADV V6.2
 
IBM TIVOLI MONITORING FOR      BJ0RSML          Tiv Mon for MS App Entry
MICROSOFT APPLICATIONS ENTRY                    per Server
V6.2

Consult your IBM representative if you have any questions.

Passport Advantage customer: Media pack entitlement details

Customers with active maintenance or subscription for the products listed are entitled to receive the corresponding media pack.

On/Off Capacity on Demand (CoD)

Part
number    Short description                  Long description
 
D03RQLL   IBM Tivoli Monitoring for Ms App   Chrg ITM for MSApp Adv
           Advance Proc Day OOCoD Temp Use    PRC DAY OOCoD TUC

Current licensees

New licensees

Orders for new licenses will be accepted now.

Shipment will begin on the planned availability date.

Basic license

Ordering information for Passport Advantage

Passport Advantage allows you to have a common anniversary date for Software Maintenance renewals, which can simplify management and budgeting for eligible new versions and releases (and related technical support) for your covered products. The anniversary date, established at the start of your Passport Advantage Agreement, will remain unchanged while your Passport Advantage Agreement remains in effect. New software purchases will initially include twelve full months of Software Maintenance. Software Maintenance in the second year (the first year of renewal) can be prorated to be coterminous with your common anniversary date. Thereafter, all Software Maintenance will renew at the common anniversary date for twelve full months of maintenance.

Refer to the IBM International Passport Advantage Agreement and to the IBM Software Support Handbook for specific terms relating to, and a more complete description of, technical support provided through Software Maintenance.

The quantity to be specified for the Passport Advantage part numbers in the following table is per required number of Value Units. To order for Passport Advantage, specify the desired part number and quantity.

Description                                                    Part number
 
Tivoli Monitoring for MS App Entry Server LIC+SW MAINT 12 MO   D03MFLL
Tivoli Monitoring for MS App Entry Server ANNUAL SW MAINT RNWL E04L1LL
Tivoli Monitoring for MS App Entry Server SW MAINT REINSTATE   D03MGLL
 12 MO
 
Tivoli Monitoring for MS App Adv Value Unit LIC+SW MAINT       D03MDLL
 12 MO
Tivoli Monitoring for MS App Adv Value Unit ANNUAL SW MAINT    E04L0LL
 RNWL
Tivoli Monitoring for MS App Adv Value Unit SW MAINT           D03MELL
 REINSTATE 12 MO
IBM Tivoli Monitoring for Microsoft Applications 10 PVU
 From IBM Tivoli                                               D03TALL

To order a media pack for Passport Advantage, specify the part number in the desired quantity from the following table:

Description                                                    Part number
 
IBM Tivoli Monitoring for Microsoft Applications ADV V6.2      BJ0RRML
IBM Tivoli Monitoring for Microsoft Applications Entry V6.2    BJ0RSML

 
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Terms and conditions
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The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with IBM are contained in the applicable contract documents such as the IBM International Program License Agreement, IBM International Passport Advantage Agreement, and the IBM Agreement for Acquisition of Software Maintenance.

This product is only available via Passport Advantage. It is not available as shrinkwrap.

Licensing

IBM International Program License Agreement including the License Information document and Proof of Entitlement (PoE) govern your use of the program. PoEs are required for all authorized use. Part number products only, offered outside of Passport Advantage, where applicable, are license only and do not include Software Maintenance.

These programs are licensed under the IBM Program License Agreement (IPLA) and the associated Agreement for Acquisition of Software Maintenance, which provide for support with ongoing access to releases and versions of the program. IBM includes one year of Software Subscription and Support (also referred to as Software Maintenance) with the initial license acquisition of each program acquired. The initial period of Software Subscription and Support (also referred to as Software Maintenance) can be extended by the purchase of a renewal option, if available. These programs have a one-time license charge for use of the program and an annual renewable charge for the enhanced support that includes telephone assistance (voice support for defects during normal business hours), as well as access to updates, releases, and versions of the program as long as support is in effect.

License Information form number

L-FKAR-7JYPXV

The program's License Information will be available for review on the IBM Software License Agreement Web site

http://www.ibm.com/software/sla/sladb.nsf
Limited warranty applies

Yes

Limited warranty

IBM warrants that when the program is used in the specified operating environment, it will conform to its specifications. The warranty applies only to the unmodified portion of the program. IBM does not warrant uninterrupted or error-free operation of the program or that IBM will correct all program defects. You are responsible for the results obtained from the use of the program.

IBM provides you with access to IBM databases containing information on known program defects, defect corrections, restrictions, and bypasses at no additional charge. For further information, consult the IBM Software Support Handbook found at

http://www.ibm.com/support/handbook

IBM will maintain this information for at least one year after the original licensee acquires the program (warranty period).

Program technical support

Technical support of a program product will be available for a minimum of five years from the general availability date, as long as your Software Subscription and Support (also referred to as Software Maintenance) is in effect. This technical support allows you to obtain assistance (via telephone or electronic means) from IBM for product-specific, task-oriented questions regarding the installation and operation of the program product. Software Subscription and Support (Software Maintenance) also provides you with access to updates, releases, and versions of the program. You will be notified, via announcement letter, of discontinuance of support with 12 months' notice. If you require additional technical support from IBM, including an extension of support beyond the discontinuance date, contact your IBM representative or IBM Business Partner. This extension may be available for a fee.

Money-back guarantee

If for any reason you are dissatisfied with the program and you are the original licensee, you may obtain a refund of the amount you paid for it, if within 30 days of your invoice date you return the program and its PoE to the party from whom you obtained it. If you downloaded the program, you may contact the party from whom you acquired it for instructions on how to obtain the refund.

For clarification, note that (1) for programs acquired under the IBM International Passport Advantage offering, this term applies only to your first acquisition of the program and (2) for programs acquired under any of IBM's On/Off Capacity on Demand (On/Off CoD) software offerings, this term does not apply since these offerings apply to programs already acquired and in use by you.

Authorization for use on home/portable computer

You may not copy and use this program on another computer without paying additional license fees.

Other terms
Volume orders (IVO)

No

IBM International Passport Advantage Agreement
Passport Advantage applies

Yes, and through the Passport Advantage Web site at

http://www.ibm.com/software/passportadvantage
Software Subscription and Support (Software Maintenance) applies

Yes. Software Subscription and Support (also referred to as Software Maintenance) is included with licenses purchased through Passport Advantage and Passport Advantage Express. Product upgrades and Technical Support are provided by the Software Subscription and Support (Software Maintenance) offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software and Technical Support provides voice and electronic access to IBM support organizations, worldwide.

IBM includes one year of Software Subscription and Support (Software Maintenance) with each program license acquired. The initial period of Software Subscription and Support (Software Maintenance) can be extended by the purchase of a renewal option, if available.

While your Software Subscription and Support (Software Maintenance) is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions, and code-related questions. IBM provides assistance via telephone and, if available, electronic access, only to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, 7 days a week. For additional details, consult your IBM Software Support Handbook at

http://www.ibm.com/support/handbook

Software Subscription and Support (Software Maintenance) does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under the applicable agreements.

For additional information about the International Passport Advantage Agreement and the IBM International Passport Advantage Express Agreement, visit the Passport Advantage Web site at

http://www.ibm.com/software/passportadvantage
IBM Operational Support Services - SoftwareXcel

No

System i Software Maintenance applies

No

Variable charges apply

No

Educational allowance available

Not applicable.

On/Off CoD

To be eligible for On/Off CoD pricing, you must be enabled for temporary capacity on the corresponding hardware, and the required contract, Amendment for iSeries® and pSeries® Temporary Capacity On Demand - Software (Z125-6907), must be signed prior to use.


 
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IBM Electronic Services
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IBM has transformed its delivery of hardware and software support services to help you achieve higher system availability. Electronic Services is a Web-enabled solution that offers an exclusive, no-additional-charge enhancement to the service and support available for IBM servers. These services are designed to provide the opportunity for greater system availability with faster problem resolution and preemptive monitoring. Electronic Services comprises two separate, but complementary, elements: Electronic Services news page and Electronic Services Agent.

The Electronic Services news page is a single Internet entry point that replaces the multiple entry points traditionally used to access IBM Internet services and support. The news page enables you to gain easier access to IBM resources for assistance in resolving technical problems.

The Electronic Service Agent™ is no-additional-charge software that resides on your server. It monitors events and transmits system inventory information to IBM on a periodic, client-defined timetable. The Electronic Service Agent automatically reports hardware problems to IBM. Early knowledge about potential problems enables IBM to deliver proactive service that may result in higher system availability and performance. In addition, information collected through the Service Agent is made available to IBM service support representatives when they help answer your questions or diagnose problems. Installation and use of IBM Electronic Service Agent for problem reporting enables IBM to provide better support and service for your IBM server.

To learn how Electronic Services can work for you, visit

http://www.ibm.com/support/electronic

 
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Prices
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Information on charges is available at Web site

http://www.ibm.com/support

In the Electronic tools category, select the option for Purchase/upgrade tools.

Passport Advantage

For Passport Advantage and charges, contact your IBM representative or your authorized IBM Business Partner. Additional information is also available at

http://www.ibm.com/software/passportadvantage

Business Partner information

If you are an IBM Business Partner -- Distributor for Workstation Software acquiring products from IBM, you may link to Passport Advantage Online for resellers where you can obtain Business Partner pricing information. An IBM ID and password are required.

https://www.ibm.com/software/howtobuy/passportadvantage/paoreseller

 
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Order now
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To order, contact your local IBM representative.

To identify your local IBM representative, call 800-IBM-4YOU (426-4968). For more information, contact the Americas Call Centers.

Phone:     800-IBM-CALL (426-2255)
Fax:       800-2IBM-FAX (242-6329)
 
For IBM representative: callserv@ca.ibm.com
 
Mail:       IBM Teleweb Customer Support
            ibm.com® Sales Execution Center, Americas North
            3500 Steeles Ave. East, Tower 3/4
            Markham, Ontario
            Canada  L3R 2Z1
 
Reference:  SE001

The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.

Note: Shipments will begin after the planned availability date.

Trademarks

Electronic Service Agent is a trademark of IBM Corporation in the United States, other countries, or both.

IBM, Tivoli, OMEGAMON, Tivoli Enterprise Console, Passport Advantage, System z, OS/390, z/OS, S/390, iSeries, pSeries and ibm.com are registered trademarks of IBM Corporation in the United States, other countries, or both.

Microsoft and Windows are registered trademarks of Microsoft Corporation in the United States, other countries, or both.

Itanium and Intel are registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries.

UNIX is a registered trademark of The Open Group in the United States and other countries.

Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both.

Other company, product, and service names may be trademarks or service marks of others.

Terms of use

IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Additional terms of use are located at:

http://www.ibm.com/legal/us/en/

For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page

http://www.ibm.com/planetwide/us/

 

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