IBM CommonStore for SAP, V8.4 adds all new support for ILM from SAP retention management

IBM United States Software Announcement 208-293
September 30, 2008

 
 ENUS208-293.PDF (110KB)

Table of contents   Document options  
At a glance At a glance Offering Information Offering Information
Overview Overview Publications Publications
Key prerequisites Key prerequisites Technical information Technical information
Planned availability dates Planned availability dates Ordering information Ordering information
Description Description Terms and conditions Terms and conditions
Product positioning Product positioning  IBM Electronic Services IBM Electronic Services
Program number Program number Prices Prices
 
Printable version Printable version

 
Top rule
At a glance
Bottom rule

CommonStore for SAP provides advanced archiving capabilities that help SAP users run their businesses more efficiently.

CommonStore for SAP provides access to business information of all types, transfers older information to lower cost storage with optional SAP retention enforcement and improves system performance.

  • Optimizes business processes for better response times and accountability
  • Provides instantly available information, even after years
  • Supports compliance requirements, including SAP's new Information Lifecycle Management (ILM) solution from SAP retention management
  • Reduces growth of SAP databases
  • Delivers faster backups and database recovery
  • Reduces investments for additional hardware

In addition, CommonStore for SAP is now priced per Authorized User, providing simplicity and a lower entry point.

For ordering, contact your IBM representative, or IBM Americas Call Centers at 800-IBM-CALL (Reference: YE001).


 
Back to topBack to top
 
Top rule
Overview
Bottom rule

To thrive in today's On Demand Business world, companies need to get information into the hands of the right people at the right time -- simply and cost effectively. Featuring the broadest set of enterprise application connectivity and enhancement offerings in the industry, IBM® provides a comprehensive, integrated suite of products that enable organizations to simplify content management and deliver information with on demand ease.

A proven IBM enterprise content management and archiving product, CommonStore for SAP (CSSAP) V8.4, is a solution for both SAP data archiving, document archiving, and document management that has helped organizations run their businesses more efficiently on SAP for over a decade. With V8.4, IBM expands existing features and brings important new capabilities to organizations running SAP -- most notably in the areas of compliance, with support for Information Lifecycle Management (ILM) from SAP retention management, enabling SAP-defined, IBM-orchestrated retention periods, legal holds and eDiscovery support on archived SAP transaction data. With CSSAP, V8.4, SAP customers can:

  • Continue to manage the growth of SAP application data through periodic archiving to improve and control overall system performance.
  • Streamline business processes by integrating digitized content in SAP applications.
  • Leverage the versatile Content Manager or Content Manager OnDemand enterprise content management repositories to use SAP-related content from within non-SAP applications, or the reverse, or both.
  • Establish a scalable and secure back-end archive management repository that offers virtually unlimited growth capabilities.
  • Retain SAP data and documents based on regulatory and legal requirements
  • Use new support for SAP's WebDAV Storage Interface 2.0-enabled XML data archiving for SAP archive data, leveraging CSSAP's Tivoli® Storage Manager integration and IBM DR550 non-erasable, non-rewritable storage device to support ILM from SAP retention management.
  • Increase end-user productivity with easy retrieval from the archive -- simply from an SAP GUI interface even years later.
  • Performtm easier and faster SAP version-to-version upgrades.
  • Increase operational and administrative efficiencies by reducing backup/restore window cycle times.

Built from standard, industry-leading ECM software used for thousands of end-user applications, CSSAP, V8.4 delivers total business value to SAP users.


 
Back to topBack to top
 
Top rule
Key prerequisites
Bottom rule

Refer to the Technical information section for details.


 
Back to topBack to top
 
Top rule
Planned availability dates
Bottom rule

  • September 30, 2008 (electronic software delivery)
  • October 10, 2008 (media and documentation)

 
Back to topBack to top
 
Top rule
Description
Bottom rule

Certified by SAP AG as a complementary software product for all SAP-supported ArchiveLink levels, CSSAP provides data archiving, document archiving and SAP 'document-enabling'. It follows the latest protocols to supports all types of SAP transaction data and related content defined in the SAP ArchiveLink specification, and adds all-new support for ILM from SAP retention management, enabling SAP or user-defined retention periods and legal holds on XML-archived SAP transaction data via the new Web Distributed Authoring and Versioning (WebDAV) storage interface 2.0.

For optimal online performance, SAP AG has long recommended periodic archiving of old or infrequently accessed data from SAP systems. With CSSAP 8.4 and SAP ILM, this data archiving capability grows to address compliance requirements. Document archiving improves processes and makes it easier to access original documents of all types, for virtually SAP module. With CSSAP, archived data and documents can be accessed directly via an SAP GUI interface.

What's new in V8.4 for SAP customers

CSSAP, V8.4 adds important features to IBM ECM archiving portfolio for SAP content and transaction data. As introduced above, perhaps none of these new features is more important than support for ILM from SAP retention management, a function of SAP BC-ILM 2.0 (Basis Component - Information Lifecycle Management) archive interface, enabled via CSSAP, V8.4's support for the WebDAV Storage Interface.

Support for ILM from SAP in CSSAP, V8.4 allows SAP customers worldwide to address government and institutional compliance requirements for their archived SAP transactions. Whether it is corporate financial records, materials transportation bills, inventory records or hundreds of other types of data recorded or generated by SAP transactions, SAP ILM enables enforcement of specific retention periods and mandatory legal holds when required. And with CSSAP, V8.4, all this is accomplished with the current CSSAP integration with IBM Tivoli Storage Manager and proven DR550 non-erasable non-rewritable protected storage device.

Access to SAP documents from the non-SAP applications (enhanced Index Transfer Support) - Index Transfer capability provides the functionality to transfer additional index information extracted from SAP business objects to related documents archived in an IBM Content Manager repository. As a result, it is possible to search the content archived from an SAP system regardless of the SAP system, and to schedule and automatically process the index transfer in batches. However, with a large number of documents to be archived not all those indexes can be transferred in one iteration, since they are scheduled on a date basis. With CSSAP, V8.4 the index transfer can be scheduled on a time stamp basis. This allows smaller increments, a restart of an interrupted transfer, and the scheduling of multiple transfer increments in parallel, achieving better system performance.

Access to non-SAP documents from an SAP application - Using SAP ArchiveLink functionality, the CSSAP client can establish a link between an SAP business object and documents already archived in Content Manager V8. This enables CommonStore to make documents previously scanned by a Content Manager V8 application available for SAP archiving. When an application providing a direct integration with Content Manager imports scanned documents into Content Manager item types, these documents can be also added to an SAP workflow.

Creation of SAP workflows with attributes from Archiving Client - With CSSAP 8.4, the archiving client can now create an SAP workitem and transfer the index data gained from a scan process along with the Content Manager document id to the SAP workitem. Additionally, the index data can be transferred to the backend repository along with the document.

Early archiving with CM attribute transfer from the Utility Client - Creating a SAP workitem as part of the Early Archiving scenario from the Utility Client now enables users to transfer already existing CM attributes of the linked document, along with the CreateWorkitem request.

CSSAP solution overview

CSSAP is a middleware server between the SAP ArchiveLink interface and the back-end archive management system. CommonStore itself does not store any data or documents, but instead manages the data and document archive process as it is defined by SAP ArchiveLink protocols. It stores and retrieves the archived content to and from the back-end archive management repositories. The back-end archive management system can be one of the following IBM repositories:

  • Content Manager V8 (also leverages IBM Tivoli Storage Manager for storage device management)
  • Content Manager OnDemand. (this leverages IBM Tivoli Storage Manager for storage device management)
  • IBM Tivoli Storage Manager (a basic, direct-to-storage integration for SAP transaction data, which with the IBM DR550 storage device, enables ILM from SAP retention management under CSSAP, V8.4)

This long-proven SAP ArchiveLink capability expands substantially via new WebDAV protocols for the IBM Tivoli Storage Manager integration to IBM DR550 protected storage device in CSSAP 8.4. Addressing one of today's overarching concerns for both business and government organizations - that of organizational compliance - this enables storage-enforced retention and legal holds on archived SAP transaction data.

With all of these options, CSSAP exploits all of the benefits IBM Tivoli Storage Manager brings for storage management. IBM Tivoli Storage Manager brings the flexibility to deploy the appropriate device, depending on the life-cycle value of the content. Additionally it provides support for fast backup and recovery, non-disruptive application protection, and disk-to-disk backup. Its advanced functionalities provide automated, policy-based storage management together with reporting and monitoring to reduce daily management, backup snapshots to reduce cost/complexity, and server sharing/load balancing for self-management. CSSAP uses IBM Tivoli Storage Manager and takes advantage of IBM Tivoli Storage Manager scalability from PC servers through UNIX® and mid-range servers (iSeries®) to mainframe servers (zSeries®) - providing heterogeneous platform coverage for 37 different operating environments, and brings the advantage of broad storage device support for more than 600-plus IBM or non-IBM devices.

Exploiting the new WebDAV storage interface for SAP ILM from SAP (BC-ILM 2.0) solution for archived SAP transaction data in its integration to the award-winning IBM DR550 compliance storage offering, CSSAP, V8.4 again leverages the proven data management capabilities of IBM Tivoli Storage Manager storage integration layer. Especially, in the traditional SAP ArchiveLink - Content Manager or ArchiveLink - Content Manager OnDemand data and document archiving or document management scenarios.

The basic CommonStore solution with IBM Tivoli Storage Manager can be extended with either Content Manager or Content Manager OnDemand. In conjunction with either of these repositories, CSSAP is the ideal solution for the management of both enterprise content and SAP content where access is required for non-SAP users. For many customers, this integrated solution has become the base for an enterprise-wide content management solution. The CSSAP archive of inbound or SAP-generated (outbound) SAP documents can be accessed by Internet and intranet users through SAP GUI , Content Manager or Content Manager OnDemand clients, or any other integrated application, thus making the system available to any user with the proper authorization.

In addition to providing SAP data archive management, IBM enterprise content management technologies can be expanded to provide a complete content management solution for any document type, Web content, images, faxes, rich media across diverse business processes, and application data. This includes email messages and attachments from Lotus® Domino®, or Microsoft® Exchange Server messaging systems in the new IBM Content Collector offering, which extends the modular CommonStore architecture into even more flexible Source-Task-Target connector design for non-SAP content. This results in a lower total cost of ownership, and over time, gains in cost savings, know-how, and corporate operational efficiency.

The companion product IBM Tivoli Storage Manager for Enterprise Resource Planning (IBM Tivoli Storage Manager for ERP) provides automated data protection, reduces the impact of data backups and restores on an SAP server, while greatly minimizing an administrator's workload necessary to meet data protection requirements. IBM Tivoli Storage Manager backed-up SAP data after the entire set is restored, while CSSAP allows immediate access to archived data and documents at a click of a button from the existing user client interface, an SAP GUI. The same infrastructure can be extended for centralized data backup and archive for disaster recovery applications to minimize operational costs and improve availability.

Section 508 of the U.S. Rehabilitation Act

CSSAP is capable as of October 10, 2008 , when used in accordance with IBM documentation, of satisfying the applicable requirements of Section 508 of the Rehabilitation Act, provided that any assistive technology used with the product properly interoperates with it. A U.S. Section 508 Voluntary Product Accessibility Template (VPAT), containing details on the products accessibility compliance, can be requested on the following Web site

http://www.ibm.com/able/product_accessibility/index.html

IPLA and Subscription and Support considerations

IPLA licenses can be transferred from one machine to another within, but not limited to an enterprise. You may aggregate the capacity for all the processors the product is operated on to achieve a more economic price. This will result in a single Proof of Entitlement (PoE). It is your responsibility to manage the distribution of Value Units within the limits of the entitlement of the product license.

Subscription and Support must cover the same capacity as the product license entitlement. Subscription and Support will be available in the country in which the agreement is made.


 
Back to topBack to top
 
Top rule
Product positioning
Bottom rule

CSSAP is a solution for both data archiving and document management that helps SAP users run their businesses more efficiently. CommonStore is certified by SAP AG as a complementary software product. It supports all types of data and documents defined in the SAP ArchiveLink specification and the latest SAP ArchiveLink protocols. CommonStore itself does not require the use of any relational database, it supports any SAP operational database (DB2® LUW, Informix®, Oracle, SQL Server, and so on).


 
Back to topBack to top
 
Top rule
Program number
Bottom rule

Program    
number     VRM           Program name
 
5724-B87   8.4.0         CommonStore for SAP

 
Back to topBack to top
 
Top rule
Offering Information
Bottom rule

Product information is available via the Offering Information Web site

http://www.ibm.com/common/ssi

Also, visit the Passport Advantage® Web site

http://www.ibm.com/software/passportadvantage

 
Back to topBack to top
 
Top rule
Publications
Bottom rule

No publications are shipped with this product.

The IBM Publications Center

http://www.ibm.com/shop/publications/order

The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided. Payment options for orders are via credit card (in the U.S.) or customer number for 20 countries. A large number of publications are available online in various file formats, and they can all be downloaded by all countries.


 
Back to topBack to top
 
Top rule
Technical information
Bottom rule

Specified operating environment

Hardware requirements

The exact configuration you need to support your environment with satisfactory response time will vary depending on the size of the objects you are working with and other factors. Individual display response times vary depending on workstation speed, memory, size of objects, and network and server workload. Minimum recommended configurations listed below need to be evaluated and adjusted according to your unique requirements. Disk space recommendations below are for the CommonStore product installation and working space only. The actual hard disk capaciaty required varies, depending on your installation. The most current and complete information on hardware and software requirements for CommonStore, including additional server descriptions, is available in the support section at:

http://www.ibm.com/software/data/commonstore

For UNIX (IBM AIX®, HP, and Sun)

  • 1 GB RAM
  • 300 MB hard disk space for installation
  • Runtime hard disk space depends on size of files to archive, trace, and log

For Linux®

  • 1 GB RAM
  • 300 MB hard disk space for installation
  • Runtime hard disk space depends on size of files to archive, trace, and log

For Windows®

  • PC (1.8 GHz Pentium® processor or equivalent, or higher)
  • 1 GB RAM
  • 300 MB hard disk space for installation
  • Runtime hard disk space depends on size of files to archive, trace, and log
Software requirements

For CommonStore Server (32-bit)

  • Windows Server 2003
  • Windows Server 2008 (support for CM8.4 post GA)
  • AIX V5.3, and V6.1
  • HP-UX 11v2 and v3
  • Sun-Solaris 10 (SPARC only)
  • SUSE Linux Enterprise Server (SLES) 9 and 10
  • Red Hat Enterprise Linux (RHEL) 4.0 and 5.0

Archive client software

  • Content Manager Enterprise Edition client V8.3, and V8.4
  • Content Manager OnDemand for Multiplatforms V8.3 and V8.4
  • Tivoli Storage Manager V5.3.5 and later

Archive server software

  • Content Manager Enterprise Edition V8.3 and V8.4
  • Content Manager for z/OS V8.3 and V8.4
  • Content Manager for iSeries
  • Content Manager OnDemand for Multiplatforms V8.3 and V8.4
  • Content Manager OnDemand for z/OS
  • Tivoli Storage Manager V5.3.5 or later

Supported SAP systems

  • SAP R/3 Release 4.6c and later
  • SAP ECC 5.0 and later

The program's specifications and specified operating environment information may be found in documentation accompanying the program, if available, such as a README file, or other information published by IBM, such as an announcement letter. Documentation and other program content may be supplied only in the English language.

Planning information

Direct customer support

Direct customer support is provided by IBM Operational Support Services - Support Line. This fee service enhances your productivity by providing voice and electronic access into the IBM support organization. IBM Operational Support Services - Support Line helps answer questions pertaining to usage and suspected software defects for eligible products.

Installation and technical support is provided by Global Services. For more information call 800-IBM-4YOU (426-4968).

Packaging

CSSAP media pack containing:

  • Hardcopy documentation
    • CommonStore for SAP Client V8.4 Quick Start Guide Multilingual
    • CommonStore for SAP Server V8.4 Quick Start Guide Multilingual
  • One DVD, with
    • IBM CommonStore for SAP Client V8.4 Quick Start Guide Multilingual
    • IBM CommonStore for SAP Server V8.4 Quick Start Guide Multilingual
    • CSSAP AIX install image, including. Information Center
    • CSSAP HP-UX install image, including. Information Center
    • CSSAP Linux install image, including Information Center
    • CSSAP Solaris SPARC install image, including Information Center
    • CSSAP Windows install image, including Information Center
    • CSSAP Windows 2008 install image, including Information Center

Security, auditability, and control

CSSAP, V8.4 uses the security and auditability features of the host hardware or software.

The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.


 
Back to topBack to top
 
Top rule
Ordering information
Bottom rule

This product is only available via Passport Advantage. It is not available as shrinkwrap.

Product information

Licensed function            Product        Product                                                     
title                        group          category
 
CommonStore for SAP          Content        IBM
                             Manager        CommonStore
Program name                 PID            Charge unit
                             number         description
 
CommonStore for SAP          5724-B87       Authorized User 
                                                 

Charge metrics definitions

Authorized User

Authorized User is the unit of measure by which this program is licensed. An Authorized User is an individual (named or unnamed) within or outside of your enterprise. The program may be installed on one or more computers or servers and accessed by the number of users authorized by the Proof of Entitlement (PoE). You must have an entitlement for each Authorized User accessing the program or any program component in any manner directly or indirectly (for example, via a multiplexing program, device, or application server) through any means.

Passport Advantage program licenses

CommonStore for SAP

                                                         Part
Part description                                         number
 
CommonStore for SAP
CommonStore for SAP Authorized User Annual SW S&S        E01P8LL
 Rnwl
CommonStore for SAP Authorized User Lic+S&S 12 Mo        D54T7LL
CommonStore for SAP Authorized User SW S&S               D54T8LL
 Reinstate 12 Mo

Passport Advantage Trade-up licenses

CommonStore for SAP

                                                         Part
Precursor product         Trade-up product               number
 
CommonStore for SAP
OEM or Restricted Use     CS for SAP Auth User Lic &     D54Y1LL
                          SW Maint 12 Mo from OEM or
                          Restricted Use

Passport Advantage supply

Program name/description                                 Part
                                                         number
 
IBM Common Store for SAP V8.4.0
CommonStore for SAP V8.4 Multiplatform Multilingual      BF03KML
 Media Pack

Passport Advantage customer: Media pack entitlement details

Customers with active maintenance or subscription for the products listed are entitled to receive the corresponding media pack.

IBM Common Store for SAP V8.4.0

Entitled maintenance                                    Part
offerings description       Media packs description     number
 
CommonStore for SAP         CommonStore for SAP         BF03KML
Authorized User             V8.4 Multiplatform
                            Multilingual Media Pack

 
Back to topBack to top
 
Top rule
Terms and conditions
Bottom rule

The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with IBM are contained in the applicable contract documents such as the IBM International Program License Agreement, IBM International Passport Advantage Agreement, and the IBM Agreement for Acquisition of Software Maintenance.

Licensing

IBM International Program License Agreement including the license information document and PoE govern your use of the program. PoEs are required for all authorized use.

Part number products only, offered outside of Passport Advantage, where applicable, are license only and do not include Software Maintenance.

License information form number
Program name                   Program    Form number
                               number
 
CommonStore for SAP            5724-B87   L-TBIR-7CTJ6H

The program's license information will be available for review on the IBM Software License Agreement Web site

http://www.ibm.com/software/sla/sladb.nsf

Note: The initial order quantity of DB2 CSSAP must consist of at least 50 Authorized Users. After the initial order, additional Authorized Users may be ordered in any number necessary to support your specific environment.

Limited warranty applies

Yes

Warranty

IBM warrants that when the Program is used in the specified operating environment, it will conform to its specifications. The warranty applies only to the unmodified portion of the Program. IBM does not warrant uninterrupted or error-free operation of the Program or that IBM will correct all Program defects. You are responsible for the results obtained from the use of the Program.

IBM provides you with access to IBM databases containing information on known Program defects, defect corrections, restrictions, and bypasses at no additional charge. Consult the IBM Software Support Handbook for further information at

http://www.ibm.com/support/handbook

IBM will maintain this information for at least one year after the original licensee acquires the program (warranty period).

Money-back guarantee

If for any reason you are dissatisfied with the program and you are the original licensee, you may obtain a refund of the amount you paid for it, if within 30 days of your invoice date you return the program and its PoE to the party from whom you obtained it. If you downloaded the program, you may contact the party from whom you acquired it for instructions on how to obtain the refund.

For programs acquired under the IBM International Passport Advantage Agreement, this term applies only to your first acquisition of the program.

Authorization for use on home/portable computer

The program may be stored on the primary machine and another machine, provided that the program is not in active use on both machines at the same time. You may not copy and use this program on another computer without paying additional license fees.

Product name
 
CommonStore for SAP      No
Volume orders (IVO)

No

Passport Advantage applies

Yes, and through the Passport Advantage Web site at

http://www.ibm.com/software/passportadvantage

This product is only available via Passport Advantage. It is not available as shrinkwrap.

Software Subscription and Support (Software Maintenance)

These products are licensed under the IBM Program License Agreement (IPLA), and the associated Agreement for Acquisition of Software Maintenance, which provide for support with ongoing access to releases and versions of the program.

These programs have a one-time license charge for use of the program and an annual renewable charge for the enhanced support that includes telephone assistance (voice support for defects during normal business hours), as well as access to updates, releases, and versions of the program as long as support is in effect.

Other terms

The initial order quantity of DB2 CSSAP must consist of at least 50 Authorized Users. After the initial order, additional Authorized Users may be ordered in any number necessary to support your specific environment.

Restricted Use of DB2 Content Manager Enterprise Edition and DB2 Content Manager OnDemand for Multiplatforms If you choose to use IBM DB2 Content Manager Enterprise Edition ("Content Manager") or DB2 Content Manager OnDemand for Multiplatforms ("Content Manager OnDemand") as the program back-end archive repository, you must acquire the appropriate Content Manager or Content Manager OnDemand licenses.

If you are not an existing Content Manager or Content Manager OnDemand customer, you must acquire a minimum purchase number of 50 Content Manager or Content Manager OnDemand Authorized User authorizations, respectively. These Content Manager or Content Manager OnDemand licenses may be used by any number of DB2 CommonStore applications, including DB2 CommonStore for Lotus Domino, DB2 CommonStore for Exchange Server, and DB2 CSSAP. For example, if you previously acquired DB2 Content Manager or Content Manager OnDemand licenses for one DB2 CommonStore application, you may use those licenses for all additional DB2 CommonStore applications.

If you are an existing Content Manager or Content Manager OnDemand customer and have previously acquired Content Manager or Content Manager OnDemand licenses, you may use these licenses as your entitlement to use Content Manager or Content Manager OnDemand as the program back-end archive repository.

IBM Operational Support Services - SoftwareXcel

Yes

System i Software Maintenance applies

No

Educational allowance available

Not applicable.


 
Back to topBack to top
 
Top rule
IBM Electronic Services
Bottom rule

IBM has transformed its delivery of hardware and software support services to help you achieve higher system availability. Electronic Services is a Web-enabled solution that offers an exclusive, no-additional-charge enhancement to the service and support available for IBM servers. These services are designed to provide the opportunity for greater system availability with faster problem resolution and preemptive monitoring. Electronic Services comprises two separate, but complementary, elements: Electronic Services news page and Electronic Services Agent.

The Electronic Services news page is a single Internet entry point that replaces the multiple entry points traditionally used to access IBM Internet services and support. The news page enables you to gain easier access to IBM resources for assistance in resolving technical problems.

The Electronic Service Agenttm is no-additional-charge software that resides on your server. It monitors events and transmits system inventory information to IBM on a periodic, client-defined timetable. The Electronic Service Agent automatically reports hardware problems to IBM. Early knowledge about potential problems enables IBM to deliver proactive service that may result in higher system availability and performance. In addition, information collected through the Service Agent is made available to IBM service support representatives when they help answer your questions or diagnose problems. Installation and use of IBM Electronic Service Agent for problem reporting enables IBM to provide better support and service for your IBM server.


 
Back to topBack to top
 
Top rule
Prices
Bottom rule

Passport Advantage

For Passport Advantage information and charges, contact your IBM representative or authorized IBM Business Partner. Additional information is also available at

http://www.ibm.com/software/passportadvantage

IBM Global Financing

IBM Global Financing offers competitive financing to credit-qualified customers to assist them in acquiring IT solutions. Offerings include financing for IT acquisition, including hardware, software, and services, both from IBM and other manufacturers or vendors. Offerings (for all customer segments: small, medium, and large enterprise), rates, terms, and availability can vary by country. Contact your local IBM Global Financing organization or visit

http://www.ibm.com/financing

IBM Global Financing offerings are provided through IBM Credit LLC in the United States, and other IBM subsidiaries and divisions worldwide to qualified commercial and government customers. Rates are based on a customer's credit rating, financing terms, offering type, equipment type, and options, and may vary by country. Other restrictions may apply. Rates and offerings are subject to change, extension, or withdrawal without notice.

Order now

To order, contact the Americas Call Centers, your local IBM representative.

Identify your local IBM representative, call 800-IBM-4YOU (426-4968).

Phone:      800-IBM-CALL (426-2255)
Fax:        800-2IBM-FAX (242-6329)
Internet:   callserv@ca.ibm.com
Mail:       IBM Teleweb Customer Support
            ibm.com Sales Execution Center, Americas North
            3500 Steeles Ave. East, Tower 3/4
            Markham, Ontario
            Canada
            L3R 2Z1

Reference: YE001

The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.


Note: Shipments will begin after the planned availability date.
Trademarks

Perform and Electronic Service Agent are trademarks of IBM Corporation in the United States, other countries, or both.

IBM, Tivoli, iSeries, zSeries, Lotus, Domino, DB2, Informix, Passport Advantage and AIX are registered trademarks of IBM Corporation in the United States, other countries, or both.

UNIX is a registered trademark of The Open Group in the United States and other countries.

Microsoft and Windows are registered trademarks of Microsoft Corporation in the United States, other countries, or both.

Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both.

Pentium is a registered trademark of Intel Corporation or its subsidiaries in the United States and other countries.

Other company, product, and service names may be trademarks or service marks of others.

Terms of use

IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Additional terms of use are located at:

http://www.ibm.com/legal/us/en/

For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page

http://www.ibm.com/planetwide/us/

 

Back to topBack to top
 
Bottom grey rule
 
Printable version Printable version