IBM Tivoli Netcool Service Quality Management Center V4.2 now available through Passport Advantage

IBM United States Software Announcement 208-215
July 22, 2008

 
 ENUS208-215.PDF (151KB)

Table of contents   Document options  
At a glance At a glance Offering Information Offering Information
Overview Overview Publications Publications
Key prerequisites Key prerequisites Technical information Technical information
Planned availability dates Planned availability dates Ordering information Ordering information
Description Description Terms and conditions Terms and conditions
Product positioning Product positioning  IBM  Electronic Services IBM Electronic Services
Program number Program number Prices Prices
Education support Education support Order now Order now
 
Printable version Printable version

(Corrected on November 10, 2008)

Changed License Information form number and updated Software requirements section.
 
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At a glance
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IBM® Tivoli® Netcool® Service Quality Management Center V4.2 delivers:

  • An integrated dashboard-based solution for service availability, service quality, service level agreement, and customer experience management.
  • End-to-end Service Quality Management delivered via common visualization and reporting measures, and reports against key metrics to more effectively manage critical services.
  • A rich set of extensible, off-the-shelf service-specific solutions for voice, video, and data services, which dramatically reduces total cost of ownership and accelerates time to benefit.

IBM Tivoli Netcool Service Quality Management Center is used to:

  • View combined business and technology service indicators to quickly determine the impact of events on availability and performance.
  • Discover root causes of quality issues throughout the service path, while helping your efforts to maintain aggregate service levels and SLAs.
  • Get a detailed understanding of the individual subscriber experience combined with broader service quality trends.
  • Share service quality and client information across multiple business units.
  • Invest in modular architecture to help you address initial needs more cost effectively, and then expand as your requirements evolve.
To order, contact:
Your IBM representative, an IBM Business Partner, or the Americas
Call Centers at
800-IBM-CALL (426-2255).
 
Reference: SE001

 
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Overview
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IBM Tivoli Netcool Service Quality Management Center software (TNSQMC) V4.2 is now available via Passport Advantage®. With an end-to-end integrated approach, TNSQMC is designed to address the broad range of communications service providers' requirements for managing both service quality and the customer experience.

This modular, automated solution incorporates broad information from network, service, IT, transactional, and operational data sources. You can implement the solution's three components - IBM Tivoli Netcool Business Service Manager (TNBSM), IBM Tivoli Netcool Service Quality Manager (TNSQM), and IBM Tivoli Netcool Customer Experience Manager (TNCEM) separately or in any combination, depending on your customer's budget and needs.

Incorporating network traffic metrics, events, test results, system statistics and transactional information, TNSQMC supports your customer's efforts to assure optimal availability, health, and quality of service - across devices, networks, regions, and customers.

TNSQMC allows communications service providers' (CSPs) to view on a dashboard -- and to analyze -- reports based on data from their network, and other operational and business systems to:

  • Provide a unified view of service availability, service quality, and the customer experience with that service
  • Identify service and customer-impacting problems in real time for faster resolution
  • Offer SLA management for competitive differentiation
  • Help make customer care more effective with real-time information on service quality
  • Analyze customer experience metrics from different views, including individual customer, customer group, service, handset, and network perspectives
  • Interact with a dashboard view of their services and business

 
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Key prerequisites
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Service Quality Manager server

  • 4 UltraSPARC IV, IV+, or UltraSPARC T1 processors
  • 8 GB core memory
  • 4 x 72 GB hard disks
  • Optical drive - DVD ROM/R/RW

Business Objects server

  • 3 GHz Pentium® III (or equivalent processor)
  • 3 GB RAM
  • 4 GB available disk space

Client

  • 1.5 GHz Pentium III (or equivalent pocessor)
  • 512 MB RAM
  • 3 GB of disk space available
  • 1 high resolution 15 inch SVGA color monitor
  • 1 104-key Windows® compatible keyboard
  • Minimum of 1 10 Base-T network interface card
  • 1 accelerated SVGA card with at least 2 GB RAM

 
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Planned availability dates
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  • July 25, 2008: Electronic general availability
  • August 22, 2008: Media and physical general availability


 
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Description
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IBM Tivoli Netcool Service Quality Management Center (TNSQMC) V4.2 addresses the needs of Communications Service Providers (CSPs) when it comes to real-time service availability management, SLA lifecycle management, service performance management, and customer experience management.

This feature-rich solution is targeted at CSP's revenue-generating services and underlying infrastructure. TNSQMC leverages the capabilities of IBM Tivoli Netcool Business Service Manager (TNBSM) and IBM Tivoli Netcool Service Quality Manager and as planned, will evolve from an initial marketing bundle to a fully integrated commercial offering, over time.

The solution includes three modules -- IBM Tivoli Netcool Business Service Manager (TNBSM), IBM Tivoli Netcool Service Quality Manager (TNSQM), and IBM Tivoli Netcool Customer Experience Manager (TNCEM).

TNBSM allows customers to more quickly drill up to the business impact of events on the performance or availability of a business service, and more quickly drill down to the root cause of the impact. Service Availability Manager provides a dashboard that correlates service impact and service status across business and technology components.

TNSQM allows you to measure and report on aggregate service levels as well as individual customer experience. TNSQM calculates the service quality throughout the service path, aggregating base performance indicators into key quality indicators (KQIs).

TNCEM provides a detailed analysis of an individual subscriber's experience and correlates this back to broader service quality trends. It analyzes individual subscriber transactions and compares these to service quality aggregated by service, location, subscriber group, and device type.

By monitoring and managing service availability in real time rather than manually piecing together information from multiple components to evaluate a business service, you can use real-time service status monitoring technology to assess the impact of events on performance or availability faster. IBM Tivoli Netcool Business Service Manager, built on technology from the IBM Tivoli Netcool service quality family, collects event information from a broad array of resources and business support systems that define a particular service. It then displays information through business and operational dashboards tailored to specific organizational roles. Service Availability Manager automatically monitors, collects, and analyzes events and dependencies from virtually any legacy or next-generation IBM or third-party application, system, or tool. You can proactively manage the availability of voice, video, data, and other services, as well as business-related assets that track transactions, revenue, or operational indicators. Use this module to help you:

  • Take proactive action based on real-time availability indicators about the status of network services
  • Drive service management efficiencies across the enterprise using dashboards, prioritization, and monitoring capabilities
  • Reveal a better understanding of the complex relationships between business services and supporting technology
  • Customize dashboards by user to include any mix of views including scorecards, process workflow diagrams, custom gauges, charts and graphs, or geographic and location maps

No matter where information is stored, TNBSM can turn technical details into actionable intelligence. As you discover and detect changes and update the full range (Layers 1-7) of your service model, you can drive efficiency and accuracy throughout your business.

Distinguish your business from competitors by delivering superior service

To attract and retain high-value customers, you must be able to differentiate your offerings based on quality. Yet the quality of services delivered to customers depends on a broad set of underpinning services, such as network bearer, customer care, third-party content, and others. To accurately measure end-customer quality and isolate problems, you must first be able to assess and manage the quality of each underlying service. Rather than depending on labor-intensive data collection and error analysis of old reports, TNSQM automatically discovers and analyzes the key causes of quality issues as they occur throughout your service path. Using capabilities from the Tivoli Netcool service quality family, this technology highlights key performance indicators (KPIs) about service quality and trends by comparing current and historical quality levels with established targets for internal, external, and third-party SLAs. It also uses cross-functional modeling of services drawn from multiple data sources to deliver complex KQIs. As your infrastructure reports against agreed-upon thresholds, it warns appropriate personnel if threshold breaches are imminent. It can help your efforts to support promises of high-quality service delivery by comprehensively managing internal, external, and third-party SLAs written against your quality targets. For example, operations can more effectively manage the quality of services delivered over fixed, wireless, and IP networks in the critical early stages of rollouts. And management can enforce SLAs with your third-party video-on-demand service provider for Internet Protocol television (IP-TV) service. Use TNSQM to:

  • More rapidly identify the source of each service issue through powerful root-cause analysis with impact analysis and explosive drill-down capabilities to the network element counter level.
  • Prioritize day-to-day operations - including problem resolution - based on internal SLAs, enterprise SLAs, third-party SLAs, or other business priorities.

Understand the individual subscriber experience in context with broader service quality trends

Getting an accurate, detailed understanding of an individual's service experience can be difficult - except when users make the effort to complain. With TNSQMC, you can get an outside-in look from the customer's perspective and get to know your customers like never before.

TNCEM provides a detailed analysis of each individual subscriber's experience, correlated back to broader service quality trends that affect multiple business processes. Using capabilities from the Tivoli Netcool service quality family, this component monitors individual subscriber transactions with service quality aggregated by service, location, time, subscriber group, and device. Through intelligent, multidimensional analytics, it can help you understand customer behaviors across these dimensions as a way to pinpoint problems and proactively manage the customer relationship.

Consider modern packet-based services which are quite robust, with consistent rates of packet drops and errors. These services, however, are vulnerable to sudden timing delays. Traditional metrics at Customer Premises Equipment (CPE) interfaces - usually collected over 15-minute intervals - will lose these short-period errors in the larger periods of normal behavior. Such metrics also do not identify which services are impacted.

While Internet browsing and e-mail can tolerate a relatively high packet failure rate, Voice over Internet Protocol (VoIP) telephony cannot. So monitoring the user traffic for real indications of service interruption, such as session aborts, provides a much better indication of the user experience than you can obtain through traditional metrics. TNCEM can help your customer care representatives to more quickly identify the specific issues a subscriber is experiencing when he calls to report video delays. Then they can determine whether it's a unique problem that needs to be escalated and if it's already being addressed as part of a broader service quality issue. The result? It can help you to provide more effective responses to customers and help you attract and retain customers who will settle for nothing less than uncompromising excellence.

Integrate service quality data with business processes across your organization

Service quality is a broad-reaching factor that affects not only customers, but also your own business welfare. With the TNSQMC, dynamic monitoring and robust reporting tools give you access to rich data that can help you decide which actions to take and when, based on revenue-impacting performance metrics.

For example, based on the relative importance of different customers to your business, you can prioritize the business impact of current and future service impairments for specific customer segments. Then you can establish business processes that take these factors into account. TNSQMC supports multiple organizational roles and lines of business, including customer care, network and service operations, account management, marketing and management. Role-based interfaces integrate service quality data with these business processes in a meaningful, actionable way. For example, the solution can help:

  • Marketing and product managers generate more targeted offers for new products and services using information about service uptake, service revenue, and cost of delivery.
  • Network operations prioritize customer-impacting issues, share critical network information with customer care, and invest for a high quality payback.
  • Enterprise sales offer SLAs to key corporate users, based on more accurate network data.
  • Customer care respond to customers with better information about outages and repairs.
  • Senior managers leverage information about customer retention and organizational performance to improve business performance.

Address your most pressing needs first and expand as your requirements grow

IBM Tivoli Netcool Service Quality Management Center offers a modular approach that provides a variety of ways to help you execute your service quality management initiative. Built on open, scalable architecture, the solution includes multiple off-the-shelf, service-specific components that are preconfigured to ease introduction into your portfolio - time after time. Example of these service solutions include IP-TV, VoIP, IP Virtual Private Network (IP-VPN), BlackBerry, General Packet Radio Service (GPRS), Voice Mail, Short Message Service (SMS) - and more are continuously added to our roadmap.

With the solution's extensive functionality and depth of intelligence, it can help you more rapidly identify and work to resolve problems to keep customers happy and drive profitability and growth. By understanding the interrelated metrics of technologies, revenue-generating services, and your internal business processes, you can achieve vastly different outcomes - such as prioritization of network issues based on impact, more appropriately managed communications, and an overall boost in your standards for proactive customer care.

Accessibility by people with disabilities

A U.S. Section 508 Voluntary Product Accessibility Template (VPAT) containing details on accessibility compliance can be requested at

http://www.ibm.com/able/product_accessibility/index.html

 
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Product positioning
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TNSQMC is targeted at the service providers' revenue-generating services and underlying infrastructure. With an end-to-end, integrated approach, TNSQMC is designed to address the broad range of communications service providers' (CSPs) requirements for managing both service quality and the customer experience.

Integration with the capabilities provided by the broader IBM Service Management portfolio further enriches this core technology through:

  • Business Service Management
  • Integration with Netcool/Proviso software, IBM's Wireline and IP performance management systems
  • Service violation event and in context launch integration with IBM Tivoli Netcool/OMNIbus™ software
  • Application topology and dependency (IBM Tivoli Application Dependency Discovery Manager)
  • System and application monitoring to extend the consolidation of distributed system events (IBM Tivoli Monitoring)
  • Capture monitor events from the mainframe environment (IBM Tivoli OMEGAMON® XE)
  • Application and transaction performance monitoring by IBM Tivoli Composite Application Manager to provide consolidated views of composite distributed application events
  • Directing products to proactively identify potential issues (IBM Tivoli Performance Analyzer)
  • Integration with the IBM Tivoli Enterprise Console® (TEC) event sources

This approach provides an extensible service quality management solution along with modular best-of-breed management capabilities to more effectively manage your overall network, service quality, and customer experience that is aligned with your strategic, long-term objective of increasing sophistication across the range of service, operational, and customer relationship management processes. In addition to the breadth and flexibility offered via Tivoli integrations, TNSQMC commercial-off-the-shelf service solution support has never been broader, and features:

  • Continuing expansion of the service solution library to support off-the-shelf management of strategic high value services.
  • Continuing expansion of our data integration gateway library that supports integration with a variety of third-party OSS systems.

 
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Program number
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Program                Program
number         VRM     name
 
5724-V48       4.2     IBM Tivoli Netcool Service Quality Management Center
 

 
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Education support
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Comprehensive education for IBM Tivoli products is offered through Worldwide Tivoli Education Delivery Services. A wide range of training options are available, including classes led by instructors, learning on demand, on-site training, and blended learning solutions.

For additional information, visit

http://www-306.ibm.com/software/tivoli/education/

 
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Offering Information
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Product information is available via the Offering Information Web site

http://www.ibm.com/common/ssi

Also, visit the Passport Advantage Web site

http://www.ibm.com/software/passportadvantage

 
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Publications
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Publications are shipped with this program.

The IBM Publications Center

http://www.ibm.com/shop/publications/order

The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided. Payment options for orders are via credit card (in the U.S.) or customer number for 20 countries. A large number of publications are available online in various file formats, and they can all be downloaded by all countries, free of charge.

Displayable softcopy publications: The displayable manuals are part of the basic machine-readable material. The files are shipped on the same media type as the basic machine-readable material / CD-ROM.

These displayable manuals can be used with the BookManager® READ licensed programs in any of the supported environments. Terms and conditions for use of the machine-readable files are shipped with the files.


 
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Technical information
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Specified operating environment

Hardware requirements

For IBM Tivoli Netcool Service Quality Manager V4.1.1

Service Quality Manager server

  • 4 UltraSPARC IV, IV+, or UltraSPARC T1 processors
  • 8 GB core memory
  • 4 x 72 GB hard disks
  • Optical drive - DVD ROM/R/RW

Business Objects server

  • 3 GHz Pentium III (or equivalent processor)
  • 3 GB RAM
  • 4 GB available disk space

Client

  • 1.5 GHz Pentium III (or equivalent Processor)
  • 512 MB RAM
  • 3 GB of disk space available
  • 1 high resolution 15 inch SVGA color monitor
  • 1 104-key Windows compatible keyboard
  • Minimum of 1 10 Base-T network interface card
  • 1 accelerated SVGA card with at least 2 GB RAM

For IBM Tivoli Netcool Business Service Manager V4.1.1

Machine 1 - License server and IBM Tivoli Netcool/OMNIbus server

  • Processor
    • Windows/Linux - 2-way 3.66 GHz Intel® Xeon®, or better
    • Solaris - 2-way 1.6 GHz UltraSparc IIIi, or better
    • AIX® - 2-way 1.65 GHz POWER5™, or better
    • HP - 2-way 1 GHz PA-8900, or better
  • RAM - 4 GB
  • Devices
    • DVD
    • 1- 1 GB Ethernet
  • Disk space *
    • 10-20 GB
      • Windows: D-drive
      • UNIX/Linux: /opt, /user/local or /home/(username)

Machine 2 - IBM Tivoli Security Manager and TNBSM V4.1.1 server

  • Processor
    • Windows/Linux - 4-way 3.66 GHz Intel Xeon, or better
    • Solaris - 2-way 1.6 GHz UltraSparc IIIi, or better
    • AIX - 2-way 1.65 GHz POWER5, or better
    • HP - 2-way 1 GHz PA-8900, or better
  • RAM - 4 GB
  • Devices
    • DVD
    • 1- 1 GB Ethernet
  • Disk space *
    • 10-20 GB
      • Windows: D-drive
      • UNIX/Linux: /opt, /user/local or /home/(username)

Note: The amount of disk space needed is directly related to how many events are processed by the object server and whether or not logging is enabled within TNBSM V4.1.1.

Software requirements

For TNSQM and TNCEM:

  • Solaris 10 H/W6/06, or later with latest cluster patch
  • Oracle 10Gstem Message Queue V3.6
  • Sun Java™ System Directory Server V5.2 Patch 4
  • Sun Java System Message Queue V3.6
  • IBM Websphere Application Server V6.1.0.9 (Solaris) and V6.1.0.13 AIX

Business Objects:

  • Windows 2003
  • Oracle Database client - 10.2.0.3
  • Business Objects Client 6.5.1

For TNBSM V4.1.1:

                                                  OS deployed
Operating system                     Value        environment
 
AIX V5.2 System i™, System p™        64-tolerate  Agent/Endpoint Svr
AIX V5.3 System i, System p          64-tolerate  Agent/Endpoint Svr
HP-UX 11i v3 PA-RISC
Red Hat Enterprise Linux® (RHEL) 3.0 32           Agent/Endpoint Svr
 AS/ES x86-32
Red Hat Enterprise Linux (RHEL) 4.0  32           Agent/Endpoint Svr
 AS/ES x86-32
Solaris 10 SPARC                     64-tolerate  Agent/Endpoint Svr
Solaris 9 SPARC                      64-tolerate  Agent/Endpoint Svr
SUSE Linux (SLES) 9.0 Enterprise     32           Agent/Endpoint Svr
 Server x86-32
Windows Server 2003 R2 Enterprise    32           Agent/Endpoint Svr
 Edition x86-32
Windows Vista Enterprise x86-32      32           Agent/Endpoint Svr
Windows XP Professional x86-32       32           Agent/Endpoint Svr

The program's specifications and specified operating environment information may be found in documentation accompanying the program, if available, such as a README file, or other information published by IBM, such as an announcement letter. Documentation and other program content may be supplied only in the English language.

Planning information

Packaging

IBM Tivoli Netcool Service Quality Management Center V4.2 is distributed with:

  • International Program License Agreement (Z125-3301)
  • License Information document
  • CD-ROM
  • Publications (refer to the Publications section)

This program, when downloaded from a Web site, contains the applicable IBM license agreement, and License Information, if appropriate, and will be presented for acceptance at the time of installation of the program. For future reference, the license and License Information will be stored in a directory such as LICENSE.TXT.

Security, auditability, and control

IBM Tivoli Netcool Service Quality Management Center V4.2 uses the security and auditability features of the operating system software and the Tivoli Management Framework. The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.

Software Services

IBM Software Services has the breadth, depth, and reach to manage your services needs. You can leverage the deep technical skills of our lab-based, software services team and the business consulting, project management, and infrastructure expertise of our IBM Global Services team. Also, we extend our IBM Software Services reach through IBM Business Partners to provide an extensive portfolio of capabilities. Together, we provide the global reach, intellectual capital, industry insight, and technology leadership to support a wide range of critical business needs.

To learn more about IBM Software Services or to contact a Software Services sales specialist, visit

http://www.ibm.com/software/sw-services/

IBM Tivoli Enhanced Value-Based Pricing

Tivoli software products are priced using Tivoli's Enhanced Value-Based Pricing. The Enhanced Value-Based Pricing system is based upon the Tivoli Environment-Managed Licensing Model, which uses a managed-environment approach -- whereby price is determined by what is managed rather than the number and type of product components installed.

For example, all servers monitored with Tivoli's monitoring product (IBM Tivoli Monitoring) require entitlements sufficient for those servers. Other Tivoli products may manage clients, client devices, agents, network nodes, users, or other items, and are licensed and priced accordingly.

Unlike typical systems management licensing models that require entitlements of specific software components to specific systems, the IBM Tivoli Environment-Managed Licensing Model provides the customer flexibility to deploy its Tivoli software products within its environment in a manner that can address and respond to the customer's evolving architecture. That is, as the architecture of a customer's environment changes, the customer's implementation of Tivoli software can be altered, as needed, without affecting the customer's license requirements (as long as the customer does not exceed its entitlements to the software).

Under Enhanced Value-Based Pricing, licensing and pricing of server-oriented applications are determined based upon the server's use in the customer's environment. Typically, such applications are licensed and priced in a manner that corresponds to each installed and activated processor of the server managed by the Tivoli application to help correlate price to value while offering a simple solution.

For servers with physical or logical (sometimes called virtual) partitions, entitlements are required for all installed and activated processors on the server. For each Tivoli application managing a clustered environment, licensing is based on the cumulative number of installed and activated processors on each server in the cluster.

Enhanced Value-Based Pricing recognizes the convergence of RISC and UNIX® and Microsoft® Windows and Intel technologies, in order to simplify the customer's licensing requirements, and to provide a smoother, more scalable model. Pricing and licensing do not differentiate between non-System z server platforms or operating systems. For some products, this platform neutrality extends to System z™ and other host servers as well.

IBM Tivoli Enhanced Value-Based Pricing terminology definitions

Authorized user

An authorized user is one and only one individual (named or unnamed) within or outside your enterprise. A Proof of Entitlement (PoE) must be obtained for each individual user accessing the program in any manner. A program licensed under an authorized user PoE may be installed on a single computer or server, and accessed by multiple users, provided that a PoE has been obtained for each individual user accessing the program either directly or indirectly (via a multiplexing program, device, or application server) through any means on behalf of the user.

Note that:

  • Authorized users have unique specific identity and IDs cannot be shared.
  • An ID can establish one or more connections and count as a single authorized user.
  • Specific information to security products are:
    • An authorized user of IBM Tivoli Federated Identity Manager is any ID that accesses an application or service managed or protected by IBM Tivoli Federated Identity Manager.
    • An authorized user of IBM Tivoli Directory Integrator is one whose identity can be synchronized by IBM Tivoli Directory Integrator or that can access a connected system that can be synchronized by IBM Tivoli Directory Integrator.
    • An authorized user of IBM Tivoli Identity Manager is any ID whose identity is recorded in the Tivoli Identity Manager identity store.
    • An authorized user of IBM Tivoli Access Manager for e-business is any ID that accesses an application or service managed or protected by IBM Tivoli Access Manager for e-business.

Application instance

A license entitlement is required for each instance of the application being connected.

Client device or client

A client device is a computing device that requests the execution of a set of commands, procedures, or applications from another computer system that is typically referred to as a server. Multiple client devices may share access to a common server. A client device generally has some processing capability or is programmable to allow a user to do work. Examples include, but are not limited to, notebook computers, desktop computers, desk side computers, technical workstations, appliances, automated teller machines, point- of-sale terminals, tills and cash registers, and kiosks.

Concurrent user

A concurrent user is one and only one individual within or outside the customer's enterprise. The number of PoEs required is for the highest number of users simultaneously accessing the program or any program components either directly or indirectly (via a multiplexing program, device, or application server) through any means on behalf of the user.

Concurrent user (limited user)

A concurrent user limited to read-only operation. Refer to concurrent user definition.

Engine

An engine is also referred to as a central processor (CP) or processor. Engines for traditional workloads are called General Purpose CPs. Engines for Linux workloads are called Integrated Facility for Linux (IFL) engines or Linux-only engines. Engines for Coupling Facility workloads are called Integrated Coupling Facility (ICF) engines.

Enterprise

An enterprise is a person or single entity and those subsidiaries with more than 50 percent ownership.

External user

An external user is an authorized user who is not part of the enterprise.

IBM IFL

This optional facility enables additional processing capacity exclusively for Linux workload, with no effect on the model designation of a System z or OS/390® server. Consequently, executing Linux workload on the IBM IFL will not, in most cases, result in any increased IBM software charges for z/OS®, OS/390, VM, VSE, or TPF operating systems and applications. There is, as indicated, a charge associated with the IFL, and there may also be a charge for applications which run on the IFL.

The IFL may be dedicated to a single Linux-mode logical partition or it may be shared by multiple Linux-mode logical partitions. Installations should note that the Linux workspace enabled by this facility will not support any of the traditional S/390® operating systems (OS/390, TPF, VSE, or VM). Only Linux applications or Linux operating in conjunction with the Virtual Image Facility, an environment that operates within a logical partition or in native S/390 mode and provides the capability to create multiple Linux images, are supported by IBM S/390 IFL.

IBM Tivoli Directory Integrator connected system

A connected system is any directory, database, application, or file integrated or merged by IBM Tivoli Directory Integrator.

IBM Tivoli Storage Manager HSM for Windows terabyte (TB) capacity

IBM Tivoli Storage Manager HSM for Windows TB capacity includes primary HSM disk storage pool size combined with the amount of utilized HSM removable media storage pool. Storage pools are configured on the IBM Tivoli Storage Manager server.

IBM System Storage™ Archive Manager TB capacity

IBM System Storage Archive Manager TB capacity includes primary disk storage pool size combined with the amount of utilized primary removable media storage used by the IBM System Storage Archive Manager server.

Capacity notes:

  • Capacity does not include:
    • Copy storage pools for the space-managed data that reside on disk.
    • Copy storage pools for the space-managed data that reside on removable media.
    • Space used on the IBM Tivoli Storage Manager server for any purpose other than the primary storage of space-managed data.
    • Disk on the host being space managed.
  • A virtual tape library (VTL) is considered a removable media device, so capacity is based on utilization.
  • The minimum amount of capacity that can be purchased is 1 TB.
  • Partial capacity will be rounded up to the next whole number of TB.
  • Additional capacity must be added in increments of 1 TB.

IBM TotalStorage® Productivity Center TB capacity

A TB capacity is each individual TB of storage capacity managed by the IBM TotalStorage Productivity Center products. Managed capacity for the IBM TotalStorage Productivity Center for Replication and IBM TotalStorage Productivity Center for Replication Two Site BC is defined as the source device capacity. Only the source device capacity is included in this pricing definition (not the target device).

Install

An install is a copy or instance of the program in the enterprise.

Managed processor (charging under full capacity in the managed environment)

Managed processor charges are based on the active processors on the machines in the computing environment affiliated with the program rather than on the server where the program is run. The managed processors which require PoEs are defined in the License Information's program-unique terms.

Notes:

  1. IBM defines a physical processor in a computer as a functional unit that interprets and executes instructions. A physical processor consists of at least an instruction control unit and one or more arithmetic and logic units.
  2. Multicore technology allows two or more processors (commonly called cores) to be active on a single silicon chip. With multicore technology, IBM considers each core to be a physical processor. For example, in a dual-core chip, there are two physical processors residing on the single silicon chip.
  3. The program may not run on some or all of the processors for which PoEs are required by the program's valuation method.
  4. In the System z IFL environment, each IFL engine is considered a single physical processor.
  5. Threading, a technique which makes a single processor seem to perform as two or more, does not affect the count of physical processors.
  6. Where blade technology is employed, each blade is considered a separate server and charging is based upon the total number of processors on the blades with which the program is affiliated.
  7. Not all processors require the same number of Value Unit entitlements. To determine the number of Value Unit entitlements required, refer to the processor Value Unit conversion table on the Passport Advantage Web site:
    http://www.ibm.com/software/passportadvantage

Millions of Service Units (MSUs)

MSU is defined as millions of CPU service units per hour, which is the measure of capacity used to describe the computing power of the hardware processors on which S/390 or System z software runs. Processor MSU values are determined by the hardware vendor, IBM, or Software Compatible Vendors (SCVs).

For more detailed information about System z software pricing, visit

http://www-1.ibm.com/servers/eserver/zseries/library/refguides/sw_ pricing.html

Network node or node

Network nodes include routers, switches, hubs, and bridges that contain a network management agent. A single network node may contain any number of interfaces or ports.

Network security device

Network security device is any network-based security appliance or server running network security software that provides a source of security events or logs. Examples include, but are not limited to, firewalls, application firewalls, intrusion detection systems, intrusion protection systems, virtual private networks (VPNs), threat protection products (antivirus gateways), content filtering (Web, e-mail), identity and access management, directory servers, network anomaly behavior products, and multifunction security appliances.

Partitions

A server's resources (CPU, memory, I/O, interconnects, and buses) may be divided according to the needs of the applications running on the server. This partitioning can be implemented with physical boundaries (physical partitions) or logical boundaries (logical partitions).

Physical partitions are defined by a collection of processors dedicated to a workload and can be used with systems that have either multiple cards or multiple frames, each of which can be configured independently. In this method, the partitions are divided along hardware boundaries and processors, and the I/O boards, memory, and interconnects are not shared.

Logical partitions are defined by software rather than hardware and allocate a pool of processing resources to a collection of workloads. These partitions, while separated by software boundaries, share hardware components and run in one or more physical partitions.

Port

A port is the physical connection between a device and the network.

Processor (per processor charging under full capacity)

In full capacity charging, PoEs must be acquired for all activated processors (available for use) that are on the server where the program or a component of the program is run.

Notes®:

  1. IBM defines a physical processor in a computer as a functional unit that interprets and executes instructions. A physical processor consists of at least an instruction control unit and one or more arithmetic and logic units.
  2. Multicore technology allows two or more processors (commonly called cores) to be active on a single silicon chip. With multicore technology, IBM considers each core to be a physical processor. For example, in a dual-core chip, there are two physical processors residing on the single silicon chip.
  3. In the System z IFL environment, each IFL engine is considered a single physical processor.
  4. Threading, a technique which makes a single processor seem to perform as two or more, does not affect the count of physical processors.
  5. Where blade technology is employed, each blade is considered a separate server and charging is based upon the total number of processors on the blade on which the program is run.
  6. When a server is shipped with six processors, but two of them are inactive, four processors are active for the customer.
  7. Not all processors require the same number of Value Unit entitlements. To determine the number of Value Unit entitlements required, refer to the processor value unit conversion table on the Passport Advantage Web site
    http://www.ibm.com/software/passportadvantage

Resource Value Unit

Resource Value Unit is a pricing charge metric for program license entitlements which is based upon the quantity of a specific designated measurement used for a given program. Refer to the Value Units definition.

Server

A server is a computer system that executes requested procedures, commands, or applications to one or more user or client devices over a network. A PoE must be obtained for each server on which the program or a component of the program is run or for each server managed by the program. Where blade technology is employed, each blade is considered a separate server.

Standby or backup systems

For programs running or resident on backup machines, IBM defines three types of situations: cold, warm and hot. In cold and warm situations, a separate entitlement for the copy on the backup machine is normally not required and typically no additional charge applies. In a hot backup situation, the customer needs to acquire other license or entitlements sufficient for that server. All programs running in backup mode must be solely under the customer's control, even if running at another enterprise's location.

As a practice, the following are definitions and allowable actions concerning the copy of the program used for backup purposes.

Cold: A copy of the program may reside, for backup purposes, on a machine as long as the program is not started. There is no additional charge for this copy.

Warm: A copy of the program may reside for backup purposes on a machine and is started, but is idling, and is not doing any work of any kind. There is no additional charge for this copy.

Hot: A copy of the program may reside for backup purposes on a machine, is started, and is doing work. The customer must acquire a license or entitlements for this copy and there will generally be an additional charge.

Doing work includes, for example, production, development, program maintenance, and testing. It also could include other activities such as mirroring of transactions, updating of files, synchronization of programs, data or other resources (for example, active linking with another machine, program, database or other resource, and so on), or any activity or configurations that would allow an active hot switch or other synchronized switch over between programs, databases, or other resources to occur.

In the case of a program or system configuration that is designed to support a high availability environment by using various techniques (for example, duplexing, mirroring of files, or transactions, maintaining a heartbeat, active linking with another machine, program, database, or other resource), the program is considered to be doing work in the hot situation and a license or entitlement must be purchased.

Terabyte (T/TB)

1 terabyte of managed storage = 2 to the power of 40 bytes = 1,099,511,627,776 bytes, trillion bytes.

Tivoli Management Points

A Tivoli Management Point is a metric used to compute license quantities and is program specific.

Value Units

A Value Unit is a pricing charge metric for program license entitlements, which is based upon the quantity of a specific designated measurement used for a given program. Each program has a designated measurement. The most commonly used designated measurements are processor cores and MSUs. However, for select programs, there are other designated measurements such as servers, users, client devices, and messages. The number of Value Unit entitlements required for your specific implementation of the given program must be obtained from a conversion table associated with the program. You must obtain a PoE for the appropriate number of Value Unit entitlements for your implementation. The Value Unit entitlements of a given program cannot be exchanged, interchanged, or aggregated with Value Unit entitlements of another program. Whenever the designated measurement is a processor core, not all processors require the same number of Value Unit entitlements. To determine the number of Value Unit entitlements required, refer to the processor Value Unit conversion table on the Passport Advantage Web site

http://www.ibm.com/software/passportadvantage

Product and licensing Web sites

A complete list of IBM Tivoli products is available at

http://www.ibm.com/software/tivoli

IBM Tivoli product licensing documents are available at

http://www.ibm.com/software/tivoli/products/licensing.html

Passport Advantage

Through the Passport Advantage Agreement, you may receive discounted pricing based on your total volume of eligible products, across all IBM brands, acquired worldwide. The volume is measured by determining the total Passport Advantage points value of the applicable acquisitions. Passport Advantage points are only used for calculating the Entitled Passport Advantage discount.

To determine the required IBM Tivoli product configuration under Passport Advantage, the IBM Tivoli Enhanced Value-Based Pricing Model applies. The customer's environment is evaluated on a per-product basis.

Use the following two-step process to determine the total Passport Advantage points value:

  1. Analyze your environment to determine the number of charge units for a product. The quantity of each product's part numbers to be ordered is determine by that analysis.
  2. Order the Passport Advantage part numbers. A Passport Advantage point value, which is the same worldwide for a specific part number regardless of where the order is placed, is assigned to each IBM Tivoli product part number. The Passport Advantage point value for the applicable part number, multiplied by the quantity for that part number, will determine the Passport Advantage points for that IBM Tivoli product part number. The sum of these Passport Advantage points determines the Passport Advantage point value of the applicable IBM Tivoli product authorizations which then may be aggregated with the point value of other applicable Passport Advantage product acquisitions to determine the total Passport Advantage points value.

The discounted pricing available through Passport Advantage is expressed in the form of Suggested Volume Prices (SVPs), which vary depending on the SVP level. Each SVP level is assigned a minimum total Passport Advantage point value, which must be achieved, in order to qualify for that SVP level.

Media packs and documentation packs do not carry Passport Advantage points and are not eligible for SVP discounting.

For additional information on Passport Advantage, refer to the following

http://www.ibm.com/software/passportadvantage

The following Passport Advantage part number categories may be orderable:

  • License and Software Subscription and Support 12 Months - This is the product authorization with maintenance to the first anniversary date.
  • Annual Software Subscription and Support Renewal - This is the maintenance renewal for one anniversary that applies when a customer renews its existing coverage period prior to the anniversary date at which it expires.
  • Software Subscription and Support Reinstatement 12 months - This is for customers who have allowed their Software Subscription and Support to expire, and later wish to reinstate their Software Subscription and Support.
  • Media packs - These are the physical media, such as CD-ROMs, that deliver the product's code.
  • Documentation packs - These contain printed documentation such as the User's Guide and Release Notes.

Pricing information

IBM Tivoli Netcool Service Quality Management Center V4.2 is a bundle of three components: IBM Tivoli Netcool Business Service Manager, IBM Tivoli Netcool Service Quality Manager, and IBM Tivoli Netcool Customer Experience Manager. The bundle is priced by the following chargeable components and metrics.

All components require the following metric: Base per install - per physical site, production, hot standby, non-production are each considered a single install. The number of base per install components required are the same regardless of how many components of the bundle are being licensed.

IBM Tivoli Netcool Service Quality Manager

  • Data Source Tier 1 per connection - Per data source type (for example, PM data, CDR data, Probe data)
  • Subscribers Tier 2 per Resource Value Unit - The license for a TNSQM Service Solutions is derived from counting the total number of subscribers in the network and using the VUE 002 Table E below to determine the appropriate resource Value Units required.

IBM Tivoli Netcool Customer Experience Manager

  • Data Source Tier 1 per connection - Per data source type (for example, PM data CDR data, Probe data).
  • Subscribers Tier 2 per Resource Value Unit - The license for a TNCEM Service Solution is derived from counting the total number of subscribers in the network and using VUE 002 Table E below to determine the appropriate resource Value Units required.

IBM Tivoli Netcool Business Service Manager

Tier 1 devices per Resource Value Unit - The following probes or devices are considered Tier 1. The number of Resource Value Units required is based on VUE002 Table B below.

This is counted by the number of end devices monitored via:

  • SNMP traps
  • Syslog messages
  • Syslogd messages
  • BMC Patrol per processor
  • TL1
  • Ping
  • ISS SiteProtector™

And the number of:

  • Oracle Tables monitored
  • HTTPD Common Log Format monitored
  • HTTPD Server Error Log monitored
  • Windows log files monitored
  • Cisco PIX monitored
  • Cisco SDEE monitored
  • Checkpoint Firewall-1 monitored
  • Cisco ACS monitored (each instance of Cicso ACS counts as 20 RVUs)
  • IBM Tivoli Monitoring managed processor monitored
  • IBM Tivoli Enterprise Console managed processor monitored (where these are not consolidated via a TEC server)
  • Devices integrated via the EIF Probe per managed processor monitored

Tier 2 Devices per Resource Value Unit - The following probes or devices are considered Tier 2. The number of Resource Value Units required is based on VUE002 Table B below.

This is counted by the number of managed devices from the following list:

  • Pulsepoint
  • RADIUS
  • Siemens DCO
  • Ericsson AXE 10 per Class 5 Voice Switch
  • Nortel DMS per Class 5 Voice Switch
  • Alcatel DSC Dex per Class 5 Voice Switch
  • Marconi System X per Class 5 Voice Switch
  • Avaya Definity G3 per switch
  • Lucent ECP
  • Lucent 5ESS - Class 5 Voice Switch
  • Ericsson ACP 1000
  • Arcom Environmental Monitoring System
  • Comverse
  • Nortel DMS 10
  • Nortel Meridian
  • Alcatel MT20
  • N.E.T. Promina
  • Ericsson MD110
  • Hewlett Packard OpenView NNM
  • IBM NetView/6000
  • DEC VAX Operator Communication Facility
  • Oracle
  • Enterprise SNMP EMS
  • Polycenter Watchdog
  • SUN Solstice Enterprise Manager
  • Freshwater Sitescope
  • SUN SunNet Manager
  • Castlerock SNMPC
  • Aprisma Spectrum
  • Sun ManagementCenter
  • Compaq Tandem
  • Hewlett Packard Vantage Point Operations
  • Microsoft Operations Manager (MOM)
  • Microsoft System Center for Operations 2007 ( SCOM 2007)
  • CFS Building Management
  • CMS400
  • FDF Server - Single Connection
  • N.E.T. IDNX
  • Hewlett Packard IT/Operations Center
  • Siemens Landis and Staefa
  • Open NerveCenter
  • N.E.T. Open/5000
  • Netlabs (DiMONS 2G)
  • Nortel Multi-service Data Manager

And the number of:

  • E-mail systems
  • Sockets
  • Executable programs
  • FIFO queues
  • Stdin feeds
  • Log files monitored
  • RoboMon Element Manager
  • TEC (AIX|HP|Solaris) Oracle
  • Tivoli Enterprise Console (TEC ODBC)

And by the number of databases managed using:

  • ODBC
  • Informix®

This is counted by the number of connections to the managed devices in the following list:

  • Nokia NMS100
  • Nortel BSSM
  • Nortel TN-MS EC1 Element Controller for TN-1X
  • Nortel SB OSSI
  • Nortel Universal Signalling Point (USP)
  • Nortel BB STP
  • Octel Voice Message Switch
  • Okeford
  • Telco Research ORBi-TEL
  • Oryx EMS for Exel Switches
  • Ascom PANMAN
  • Dantel PointMaster
  • Ion Networks Sentinel 2000
  • Servelec
  • Marconi ServiceOn Access
  • Siemens EWSD Logfile
  • SNM-OS probe
  • Siemens TNMS (SNMP)
  • Siemens HMS (rs232)
  • Airspan Sitespan
  • ECI/Telematics
  • Ascom TimePlex TimeView/2000
  • Ericsson Xmate
  • PDS Snyder
  • SNMP Telecom EMS
  • Huawei T2000 MML
  • Lucent ITM-SC
  • Alcatel S12
  • Nortel EV-DO
  • NORTEL IEMS
  • Motorola OMC-R (Iden)
  • ADAM NOMS
  • Lucent Agile ATM
  • Alcatel 1000 E10/OCB-283
  • Alcatel OMC-R (Terminal Server Connection)
  • Alcatel OMC-S
  • Telstra AMS
  • Cisco CEMF
  • Ascom CLOG
  • DAWCOM
  • Nortel Digital Fault Management (DFMS)
  • Tekelec Eagle STP
  • ECI/eNM
  • Nortel EIF
  • Marconi EMOS
  • Fujitsu FENS
  • FLEXR
  • Inet Geoprobe
  • Glenayre VMS
  • Hughes
  • KBU Fivemere
  • Fibermux LightWatch
  • Lucent ITM-NM/OMS
  • ADC Metrica NPR
  • NewNet SMS
  • NICAD
  • Tellabs 2100
  • Alcatel NMC 1300
  • Tandem SCP
  • Lucent OTAF/SDHLR
  • Telcordia ISCP-DRS-SPACE
  • Alcatel AWS
  • Lucent NFM
  • Fujitsu Netsmart
  • Lucent Wireless ASCII
  • Telcordia Wireless ASCII
  • Tekelec LSMS
  • Prognosis
  • Nortel MG9000
  • Nortel PTM
  • Marconi ServiceOn Data
  • Ericsson BNSI
  • Siemens TNMS (CORBA)
  • Motorola OMC-R (3GPP)
  • Huawei T2000 CORBA
  • Huawei N2000 CORBA
  • Cisco CTM (CORBA)
  • NEC Director (CORBA)
  • ECI Lightsoft CORBA
  • Fujitsu ICS Probe
  • Lucent Wavestar SNMS
  • Marconi MV38/PSB MNR
  • Lucent OMC (CORBA)
  • Ciena On Center
  • Lucent JMTE (CORBA)
  • Alcatel OS-OS
  • Nokia Netact/NMS2000
  • Nokia NetAct for Broadband
  • Nortel EAI
  • Nortel Magellan NMS
  • Tellabs 8000/8100
  • Alcatel 5620 SAM
  • Marconi MV36/PFM
  • Nortel MDM
  • Alcatel 5620 Logfile
  • Nortel Preside Wireless (3GPP)
  • Nortel CDMA Element Management System ( CEMS )
  • Nortel CDMA Element Manager ( CNM )
  • Ericsson 3GPP (OSS-RC/RANOS/CNOS)
  • Nokia NetAct for Wireless (3GPP)
  • Alcatel OMC-R (3GPP)
  • Siemens Switch/Radio/@vantage Commander (CORBA)
  • Alcatel 5620 NM CORBA
  • Ericsson RANOS (3GPP)
  • Nortel OMC-R (Q3)
  • Alcatel OMC-R (Q3 Interface)
  • Alcatel SMC 1360
  • Motorola OMC-R (Q3 Interface)
  • Siemens RadioCommander (Q3 Interface)
  • Siemens SwitchCommander (Q3 interface)
VUE 002 Table B
 
From              To
quantity          quantity         Factor
 
  0                10              1.00
 11               100              0.90
101               250              0.80
251               500              0.65
501               or more          0.45
VUE002 Table E
 
From              To
quantity          quantity         Factor
 
  0                5 million       0.004500
  5 million       10 million       0.001000
 10 million       50 million       0.000600
 50 million      100 million       0.000575
100 million      175 million       0.000550
175 million      300 million       0.000525
300 million      500 million       0.000500
500 million         or more        0.000425

Pricing example

A service provider deploys IBM Tivoli Netcool Service Quality Management Center in one country. The customer only wants to deploy the IBM Tivoli Netcool Service Quality Manager (TNSQM) component of the solution in its environment to manage two services (for example VoIP and IPTV). The customer uses several servers at its country site and has seven million subscribers for both services. The services they want to manage requires a total of five data source types.

Chargeable   Quantity in   Installs       Connections    Net Resource
component    customer      required,      required,      Value Units
metric       environment   quantity of    quantity of    required,
                           part numbers   part numbers   quantity of
                           to order       to order       part numbers
                                                         to order
 
Install       1            1
 
TNSQM data
sources       5                           5
 
TNSQM data
subscribers  14M *                                        29,900 *

* 14 million subscribers of TNSQM (7 million subscribers x 2 services) require 29,900 resource Value Units per VUE002 Table E. The quantity to order of TNSQM Tier 2 is 29,900. The first 5 million subscribers require a factor of .0045, the next 5 million require a factor of .001 and the remaining 4 million require .0006.

In a future period, the service provider expands its network to nine million users and wants to deploy IBM Tivoli Netcool Customer Experience Manager (TNCEM) in its environment. The service provider will need to entitle all nine million subscribers for the IBM Tivoli Netcool Customer Experience Manager component. However, the service provider is already entitled to the install for the entire solution. In addition, the service provider has entitlement for seven million subscribers for IBM Tivoli Netcool Service Quality Manager for two services (VoIP and IP-TV.) For the additional 4 million subscribers (2 million x 2 services) of IBM Tivoli Netcool Service Quality Manager, the service provider will use the .0006 factor in VUE002 Table E.

Chargeable   Quantity in   Installs       Connections    Net Resource
component    customer      required,      required,      Value Units
metric       environment   quantity of    quantity of    required,
                           part numbers   part numbers   quantity of
                           to order       to order       part numbers
                                                         to order
 
TNSQM
subscribers   4M                                          2,400 *
 
TNCEM data
sources       5                            5
 
TNCEM
subscribers  18M **                                      32,300 **

* The 2 million additional TNSQM subscribers entitled to the 2 services require 4 million additional subscriber licenses at .0006 factor per VUE002 Table E or 2,400 Resource Value Units. The service provider is now entitled to nine million subscribers of the IBM Tivoli Netcool Service Quality Manager component for two services.

** The 9 million TNSQM subscribers for 2 new services require 32,300 Resource Value Units per VUE002 Table E. The quantity to order of TNSQM Tier 2 is 32,300. The first 5 million subscribers require a factor of .0045, the next 5 million require a factor of .001 and the remaining 8 million require .0006.

In another future period, the service provider wants to deploy the IBM Tivoli Netcool Business Service Manager (TNBSM) component. For TNBSM, the service provider's network consists of 3,000 Tier 1 devices and 20 Tier 2 devices as outlined in the metric descriptions above. The service provider is already entitled to the install metric from their original purchase of the solution. To deploy TNBSM, the service provider will need to entitle their 3,000 Tier 1 devices and their 20 Tier 2 devices.

                                                         Net Resource
                             Installs      Connection    Value Units
               Additional    required,     required,     required,
Chargeable     Quantity in   quantity of   quantity of   quantity of
component      Customer      part numbers  part numbers  part numbers
metric         Environment   to order      to order      to order
 
TNBSM          3,000                                     1,499 *
Tier 1 devices
 
TNBSM             20                                        19 **
Tier 2 devices

* Using VUE002 Table B, the service provider requires 1,499 RVUs to entitle their 3,000 Tier 1 devices. The quantity to order is 1,499 Resource Value Units. The first 10 are at a factor of 1.0, the next 90 at a factor of .9, the next 150 at a factor of .8, the next 250 at a factor of .65, and the final 2,500 at a factor of .45.

** Using VUE002 Table B the service provider requires 19 Resource Value Units to entitle their 20 Tier 2 devices. The quantity to order is 19 Resource Value Units. The first 10 at a factor of 1.0 and the next 10 at a factor of .9.


 
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Top rule
Ordering information
Bottom rule

This product is only available via Passport Advantage. It is not available as shrinkwrap.

 
Product group: Netcool Service Quality Management
  Product Identifier Description (PID)
  IBM Tivoli Netcool Service Quality Management Center V4.2
   (5724-V48)
 
Product category: Service Quality
Value Unit

A Value Unit is a pricing charge metric for program license entitlements which is based upon the quantity of a specific designated measurement used for a given program. Each program has a designated measurement. The most commonly used designated measurement is a processor core. However, for select programs, there are other designated measurements such as users or resources which may include servers, client devices, and messages. The number of Value Unit entitlements required for a program depends on how the program is deployed in your environment and must be obtained from a Value Unit table. You must obtain a PoE for the calculated number of Value Unit entitlements for your implementation. The Value Unit entitlements are specific to a program and may not be exchanged, interchanged, or aggregated with Value Unit entitlements of another program.

New licensees

Orders for new licenses will be accepted now.

Shipment will begin on the planned availability date.

Basic license

Ordering information for Passport Advantage

Passport Advantage allows you to have a common anniversary date for Software Subscription and Support renewals, which can simplify management and budgeting for eligible new versions and releases (and related technical support) for your covered products. The anniversary date, established at the start of your Passport Advantage Agreement, will remain unchanged while your Passport Advantage Agreement remains in effect. New software purchases will initially include twelve full months of Software Subscription and Support. Software Subscription and Support in the second year (the first year of renewal) can be prorated to be coterminous with your common anniversary date. Thereafter, all Software Subscription and Support will renew at the common anniversary date for twelve full months of maintenance.

Refer to the IBM International Passport Advantage Agreement and to the IBM Software Support Handbook for specific terms relating to, and a more complete description of, technical support provided through Software Subscription and Support.

The quantity to be specified for the Passport Advantage part numbers in the following table is per number of required Resource Value Units. To order for Passport Advantage, specify the desired part number and quantity.

Description                                               Part number
IBM Tivoli Netcool Service Quality Management Center V4.2 (5724-V48)Passport Advantage licenses
 
IBM Tivoli Netcool Service Quality Management Center
Base per install
LIC+SW S&S 12 MO                                          D04QGLL
 
IBM Tivoli Netcool Service Quality Management Center
Base per install
ANNUAL SW S&S RNWL                                        E0574LL
 
IBM Tivoli Netcool Service Quality Management Center
Base per install
SW S&S REINSTATE 12 MO                                    D04QHLL
 
IBM Tivoli Netcool Service Quality Manager
Tier 1 per connection
LIC+SW S&S 12 MO                                          D04QILL
 
IBM Tivoli Netcool Service Quality Manager
Tier 1 per connection
ANNUAL SW S&S RNWL                                        E0575LL
 
IBM Tivoli Netcool Service Quality Manager
Tier 1 per connection
SW S&S REINSTATE 12 MO                                    D04QJLL
 
IBM Tivoli Netcool Service Quality Manager
Tier 2 per Resource Value Unit
LIC+SW S&S 12 MO                                          D04QNLL
 
IBM Tivoli Netcool Service Quality Manager
Tier 2 per Resource Value Unit
ANNUAL SW S&S RNWL                                        E057ALL
 
IBM Tivoli Netcool Service Quality Manager
Tier 2 per Resource Value Unit
SW S&S REINSTATE 12 MO                                    D04QRLL
 
IBM Tivoli Netcool Customer Experience Manager
Tier 1 per connection
LIC+SW S&S 12 MO                                          D04QTLL
 
IBM Tivoli Netcool Customer Experience Manager
Tier 1 per connection
ANNUAL SW S&S RNWL                                        E057BLL
 
IBM Tivoli Netcool Customer Experience Manager
Tier 1 per connection
SW S&S REINSTATE 12 MO                                    D04QULL
 
IBM Tivoli Netcool Customer Experience Manager
Tier 2 per Resource Value Unit
LIC+SW S&S 12 MO                                          D04QVLL
 
IBM Tivoli Netcool Customer Experience Manager
Tier 2 per Resource Value Unit
ANNUAL SW S&S RNWL                                        E057CLL
 
IBM Tivoli Netcool Customer Experience Manager
Tier 2 per Resource Value Unit
SW S&S REINSTATE 12 MO                                    D04QWLL
 
IBM Tivoli Netcool Business Service Manager
Tier 1 per Resource Value Unit
LIC+SW S&S 12 MO                                          D04QKLL
 
IBM Tivoli Netcool Business Service Manager
Tier 1 per Resource Value Unit
ANNUAL SW S&S RNWL                                        E0576LL
 
IBM Tivoli Netcool Business Service Manager
Tier 1 per Resource Value Unit
SW S&S REINSTATE 12 MO                                    D04QPLL
 
IBM Tivoli Netcool Business Service Manager
Tier 2 per Resource Value Unit
LIC+SW S&S 12 MO                                          D04QMLL
 
IBM Tivoli Netcool Business Service Manager
Tier 2 per Resource Value Unit
ANNUAL SW S&S RNWL                                        E0578LL
 
IBM Tivoli Netcool Business Service Manager
Tier 2 per Resource Value Unit
SW S&S REINSTATE 12 MO                                    D04QSLL
 

To order a media pack for Passport Advantage, specify the part number in the desired quantity from the following table:

Description                                                 Part number
IBM Tivoli Netcool Service Quality Management Center V4.2
 Multiplatform English CD Media Package                     AL005EN
 
 
 

 
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Top rule
Terms and conditions
Bottom rule

The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with IBM are contained in the applicable contract documents such as the IBM International Program License Agreement, IBM International Passport Advantage Agreement, and the IBM Agreement for Acquisition of Software Maintenance.

This product is only available via Passport Advantage. It is not available as shrinkwrap.

Licensing

IBM International Program License Agreement including the License Information document and Proof of Entitlement (PoE) govern your use of the program. PoEs are required for all authorized use. Part number products only, offered outside of Passport Advantage, where applicable, are license only and do not include Software Maintenance.

License Information form number

L-EHUS-7JMJ2D

The program's License Information will be available for review on the IBM Software License Agreement Web site

http://www.ibm.com/software/sla/sladb.nsf
Limited warranty applies

Yes

Limited warranty

IBM warrants that when the program is used in the specified operating environment, it will conform to its specifications. The warranty applies only to the unmodified portion of the program. IBM does not warrant uninterrupted or error-free operation of the program or that IBM will correct all program defects. You are responsible for the results obtained from the use of the program.

IBM provides you with access to IBM databases containing information on known program defects, defect corrections, restrictions, and bypasses at no additional charge. For further information, consult the IBM Software Support Handbook found at

http://techsupport.services.ibm.com/guides/handbook.html

IBM will maintain this information for at least one year after the original licensee acquires the program (warranty period).

Program technical support

Technical support of a program product will be available for a minimum of five years from the general availability date, as long as your Software Maintenance is in effect. This technical support allows you to obtain assistance (via telephone or electronic means) from IBM for product-specific, task-oriented questions regarding the installation and operation of the program product. Software Maintenance also provides you with access to updates, releases, and versions of the program. You will be notified, via announcement letter, of discontinuance of support with 12 months' notice. If you require additional technical support from IBM, including an extension of support beyond the discontinuance date, contact your IBM representative or IBM Business Partner. This extension may be available for a fee.

Money-back guarantee

If for any reason you are dissatisfied with the program and you are the original licensee, you may obtain a refund of the amount you paid for it, if within 30 days of your invoice date you return the program and its PoE to the party from whom you obtained it. If you downloaded the program, you may contact the party from whom you acquired it for instructions on how to obtain the refund.

For clarification, note that (1) for programs acquired under the IBM International Passport Advantage offering, this term applies only to your first acquisition of the program and (2) for programs acquired under any of IBM's On/Off Capacity on Demand (On/Off CoD) software offerings, this term does not apply since these offerings apply to programs already acquired and in use by you.

Authorization for use on home/portable computer

You may not copy and use this program on another computer without paying additional license fees.

Other terms
Volume orders (IVO)

No

IBM International Passport Advantage Agreement
Passport Advantage applies

Yes, and through the Passport Advantage Web site at

http://www.ibm.com/software/passportadvantage
Software Maintenance applies

Yes. Software Maintenance is included with licenses purchased through Passport Advantage and Passport Advantage Express. Product upgrades and Technical Support are provided by the Software Maintenance offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software and Technical Support provides voice and electronic access to IBM support organizations, worldwide.

IBM includes one year of Software Maintenance with each program license acquired. The initial period of Software Maintenance can be extended by the purchase of a renewal option, if available.

While your Software Maintenance is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions, and code-related questions. IBM provides assistance via telephone and, if available, electronic access, only to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, 7 days a week. For additional details, consult your IBM Software Support Handbook at

http://techsupport.services.ibm.com/guides/handbook.html

Software Maintenance does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under the applicable agreements.

For additional information about the International Passport Advantage Agreement and the IBM International Passport Advantage Express Agreement, visit the Passport Advantage Web site at

http://www.ibm.com/software/passportadvantage
IBM Operational Support Services - SoftwareXcel

No

System i Software Maintenance applies

No

Variable charges apply

No

Educational allowance available

Not applicable.


 
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IBM Electronic Services
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IBM has transformed its delivery of hardware and software support services to help you achieve higher system availability. Electronic Services is a Web-enabled solution that offers an exclusive, no-additional-charge enhancement to the service and support available for IBM servers. These services are designed to provide the opportunity for greater system availability with faster problem resolution and preemptive monitoring. Electronic Services comprises two separate, but complementary, elements: Electronic Services news page and Electronic Services Agent.

The Electronic Services news page is a single Internet entry point that replaces the multiple entry points traditionally used to access IBM Internet services and support. The news page enables you to gain easier access to IBM resources for assistance in resolving technical problems.

The Electronic Service Agent™ is no-additional-charge software that resides on your server. It monitors events and transmits system inventory information to IBM on a periodic, client-defined timetable. The Electronic Service Agent automatically reports hardware problems to IBM. Early knowledge about potential problems enables IBM to deliver proactive service that may result in higher system availability and performance. In addition, information collected through the Service Agent is made available to IBM service support representatives when they help answer your questions or diagnose problems. Installation and use of IBM Electronic Service Agent for problem reporting enables IBM to provide better support and service for your IBM server.

To learn how Electronic Services can work for you, visit

http://www.ibm.com/support/electronic

 
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Prices
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Information on charges is available at Web site

http://www.ibm.com/support

In the Electronic tools category, select the option for Purchase/upgrade tools.

Passport Advantage

For Passport Advantage and charges, contact your IBM representative or your authorized IBM Business Partner. Additional information is also available at

http://www.ibm.com/software/passportadvantage

Business Partner information

If you are an IBM Business Partner -- Distributor for Workstation Software acquiring products from IBM, you may link to Passport Advantage Online for resellers where you can obtain Business Partner pricing information. An IBM ID and password are required.

https://www.ibm.com/software/howtobuy/passportadvantage/paoreseller

 
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Order now
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To order, contact the Americas Call Centers, your local IBM representative, or your IBM Business Partner.

To identify your local IBM Business Partner or IBM representative, call 800-IBM-4YOU (426-4968).

 Phone:     800-IBM-CALL (426-2255)
 Fax:       800-2IBM-FAX (242-6329)
 Internet:  ibm_direct@vnet.ibm.com
 Mail:      IBM Americas Call Centers
            Dept:  IBM CALL, 6th Floor
            105 Moatfield Drive
            North York, Ontario
            Canada  M3B 3R1
 
 Reference: SE001

The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.

Note: Shipments will begin after the planned availability date.

Trademarks

Netcool/OMNIbus, POWER5, System i, System p, System z, System Storage, SiteProtector and Electronic Service Agent are trademarks of IBM Corporation in the United States, other countries, or both.

IBM, Tivoli, Netcool, Passport Advantage, OMEGAMON, Tivoli Enterprise Console, BookManager, AIX, OS/390, z/OS, S/390, TotalStorage, Notes and Informix are registered trademarks of IBM Corporation in the United States, other countries, or both.

Pentium, Intel and Xeon are registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries.

Windows and Microsoft are registered trademarks of Microsoft Corporation in the United States, other countries, or both.

Java and all Java-based trademarks are trademarks of Sun Microsystems, Inc. in the United States, other countries, or both.

Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both.

UNIX is a registered trademark of The Open Group in the United States and other countries.

Other company, product, and service names may be trademarks or service marks of others.

Terms of use

IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Additional terms of use are located at:

http://www.ibm.com/legal/us/en/

For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page

http://www.ibm.com/planetwide/us/

 

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