IBM Tivoli Monitoring for Energy Management V6.2 is a powerful energy management tool for the data center

IBM United States Software Announcement 208-190
July 29, 2008

 
 ENUS208-190.PDF (120KB)

Table of contents   Document options  
At a glance At a glance Publications Publications
Overview Overview Technical information Technical information
Key prerequisites Key prerequisites Ordering information Ordering information
Planned availability dates Planned availability dates Terms and conditions Terms and conditions
Description Description  IBM Electronic Services IBM Electronic Services
Product positioning Product positioning Prices Prices
Program number Program number Order now Order now
Offering Information Offering Information
 
Printable version Printable version

 
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At a glance
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IBM® Tivoli® Monitoring for Energy Management V6.2:

  • Is a powerful tool for energy management
  • Helps to reduce energy consumption in the data center
  • Ties energy management with service management to give context to energy impact on IT services
  • Provides alerts when critical energy situations arise in the data center
  • Allows actions to be taken to manage energy use of data center assets

For ordering, contact your IBM representative, an IBM Business Partner, or IBM Americas Call Centers at 800-IBM-CALL (Reference: SE001).


 
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Overview
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IBM Tivoli Monitoring for Energy Management V6.2 is a powerful energy monitoring tool for the data center that is designed to provide a link between the domains of energy management and service management -- a product in your arsenal of tools to monitor and help manage energy use while maintaining IT service levels. IBM Tivoli Monitoring for Energy Management helps businesses to monitor key energy metrics in the data center, to provide alerts when critical energy situations are identified, and to take actions in response. Additionally, IBM Tivoli Monitoring for Energy Management provides energy information to other service management tools so that energy can be monitored in the wider context of the IT services it supports.

In order to help manage energy across the entire data center, this offering will tie into the three types of data center assets: IT, data center infrastructure, and building automation systems. All of these assets must be included to provide a complete energy monitoring solution in the data center.


 
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Key prerequisites
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Refer to the Software requirements and Hardware requirements sections


 
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Planned availability dates
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  • July 31, 2008 (electronic)
  • August 22, 2008 (media)

 
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Description
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The management of energy in the data center is becoming critically important to both data center and facilities managers. The operational costs of power are rising significantly and taking a larger share of the IT budget. Data centers are running into energy-related constraints -- lack of available power, temperatures that are too high, or even a lack of space. Without a way to solve these constraints within the existing data center, new capital expenditures are often the answer.

Accessibility by people with disabilities

A U.S. Section 508 Voluntary Product Accessibility Template (VPAT) containing details on accessibility compliance can be requested at

http://www.ibm.com/able/product_accessibility/index.html

 
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Product positioning
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As a key enabler for the overall IBM Tivoli green data center solution, IBM Tivoli Monitoring for Energy Management is a new product that is a powerful energy management tool for the data center. It provides the necessary link between the domains of energy management and service management, with the goal of helping you reduce energy use while maintaining IT service levels.

IBM Tivoli Monitoring for Energy Management helps businesses monitor key energy metrics in the data center, provides alerts when critical energy situations are identified, and takes the appropriate actions. Additionally, IBM Tivoli Monitoring for Energy Management will form the basis for a green data center platform by providing energy information to other service management tools so that energy can be managed in the wider context of the IT services it supports. In order to manage energy across the entire data center, IBM Tivoli Monitoring for Energy Management will tie into the three types of data center assets: IT, data center infrastructure, and building automation systems. IBM feels that all of these assets must be included to provide a complete energy management solution in the data center.


 
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Program number
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Program                   Program
number         VRM        name
 
5724-V08       6.2        IBM Tivoli Monitoring for Energy Management
 

 
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Offering Information
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Product information is available via the Offering Information Web site

http://www.ibm.com/common/ssi

Also, visit the Passport Advantage® Web site

http://www.ibm.com/software/passportadvantage

 
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Publications
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The publications listed below can be downloaded from the following Web site after the planned availability date.

http://www-306.ibm.com/software/tivoli/library/
       Title                                               Order number
 
IBM Tivoli Monitoring for Energy Management V6.2:           GI11-8922
 Quick Start Guide
IBM Tivoli Monitoring for Energy Management V6.2:           SC23-9741
 Active Energy Manager Agent User's Guide
IBM Tivoli Monitoring for Energy Management V6.2:           SC23-9742
 Eaton Power Xpert Agent User's Guide
IBM Tivoli Monitoring for Energy Management V6.2:           SC27-2305
 Offering Guide

IBM Publications Center

http://www.ibm.com/shop/publications/order

The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided. Payment options for orders are via credit card (in the U.S.) or customer number for 20 countries. A large number of publications are available online in various file formats, and they can all be downloaded by all countries, free of charge.


 
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Technical information
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Specified operating environment

Hardware requirements

For IBM Tivoli Monitoring hardware requirements, visit

http://publib.boulder.ibm.com/infocenter/tivihelp/v15r1/ index.jsp?topic=/com.ibm.help.ic.doc/welcome.htm

Processor: For best performance, processor speeds should be at least 1 GHz for RISC architectures and 2 GHz for Intel® architectures. Choosing faster processors should result in improved response time, greater throughput, and lower CPU utilization.

Disk: 200 MB per IBM Tivoli Monitoring for Energy Management Agent

Memory:

Small environment: Est. 50 MB per IBM Tivoli Monitoring for Energy Management Agent
Large environment: Est. 100 MB per IBM Tivoli Monitoring for Energy Management Agent
Software requirements

IBM Tivoli Monitoring software requirements

IBM Tivoli Monitoring V6.2 with fixpack 1, or later

IBM Systems Director Active Energy Managertm (AEM) software requirements
IBM Director V5.20.2, or later IBM Director V5.20.2 Fixpack
Director HMC Extension (supports System itm and System ptm servers)
AEM V3.1.1, or later AEM v3.1.1 Fixpack

IBM Tivoli Common Reporting software requirements

IBM Tivoli Common Reporting V1.1.1

Refer to the accompanying license document for the terms and conditions of the software listed above.

Supported operating systems for the IBM Tivoli Monitoring for Energy Management agent for Active Energy Manager:

  • Windows® Server 2003 EE with SP2, for x86-32
  • Windows Server 2003 EE R2 with SP2, for x86-32
  • Windows Server 2003 EE with SP2, for x86-64
  • Windows Server 2003 EE R2 with SP2, for x86-64
  • Red Hat Enterprise Linux®, V4.0, for x86-64
  • Red Hat Enterprise Linux, V4.0, for x86-32
  • Red Hat Enterprise Linux, V4.0, for POWERtm
  • Red Hat Enterprise Linux, V4.0, for System ztm
  • Red Hat Enterprise Linux, V5.0, for x86-64
  • Red Hat Enterprise Linux, V5.0, for x86-32
  • Red Hat Enterprise Linux, V5.0, for System z
  • Red Hat Enterprise Linux, V5.0 and V5.1, for POWER
  • SUSE Linux Enterprise Server 9 for x86-64
  • SUSE Linux Enterprise Server 9 for x86-32
  • SUSE Linux Enterprise Server 9 for POWER
  • SUSE Linux Enterprise Server 9 for System z
  • SUSE Linux Enterprise Server 10 for x86-64
  • SUSE Linux Enterprise Server 10 for x86-32
  • SUSE Linux Enterprise Server 10 for POWER
  • SUSE Linux Enterprise Server 10 for System z

Supported operating systems for the IBM Tivoli Monitoring for Energy Management agent for Eaton Power Xpert:

  • Windows Server 2003 SE with SP2, for x86-32
  • Windows Server 2003 SE R2 with SP2, for x86-32
  • Windows Server 2003 SE with SP2, for x86-64
  • Windows Server 2003 SE R2 with SP2, for x86-64
  • Windows Server 2003 EE with SP2, for x86-32
  • Windows Server 2003 EE R2 with SP2, for x86-32
  • Windows Server 2003 EE with SP2, for x86-64
  • Windows Server 2003 EE R2 with SP2, for x86-64
  • AIX® V5.3 (32 bit and 64 bit), for POWER
  • Solaris V9 (32 bit and 64 bit), for SPARC
  • Solaris V10 (32 bit and 64 bit), for SPARC
  • HP-UX 11i V2 (B.11.23) (64 bit), for PA-RISC
  • Red Hat Enterprise Linux, V4.0, for x86-64
  • Red Hat Enterprise Linux, V4.0, for x86-32
  • Red Hat Enterprise Linux, V4.0, for POWER
  • Red Hat Enterprise Linux, V4.0, for System z
  • Red Hat Enterprise Linux, V5.0, for x86-64
  • Red Hat Enterprise Linux, V5.0, for x86-32
  • Red Hat Enterprise Linux, V5.0, for POWER
  • Red Hat Enterprise Linux, V5.0, for System z
  • SUSE Linux Enterprise Server 9 for x86-32
  • SUSE Linux Enterprise Server 9 for x86-64
  • SUSE Linux Enterprise Server 9 for POWER
  • SUSE Linux Enterprise Server 9 for System z
  • SUSE Linux Enterprise Server 10 for x86-64
  • SUSE Linux Enterprise Server 10 for x86-32
  • SUSE Linux Enterprise Server 10 for POWER
  • SUSE Linux Enterprise Server 10 for System z
  • SUSE Linux Enterprise Desktop 9 and 10 for x86-32

The program's specifications and specified operating environment information may be found in documentation accompanying the program, if available, such as a read-me file, or other information published by IBM, such as an announcement letter. Documentation and other program content may be supplied only in the English language.

Planning information

Software Maintenance is included with licenses purchased through Passport Advantage and Passport Advantage Express. Product upgrades and technical support are provided by the Software Maintenance offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software, and technical support provides voice and electronic access to IBM support organizations, worldwide.

IBM includes one year of Software Maintenance with each program license acquired. The initial period of Software Maintenance can be extended by the purchase of a renewal option, if available.

Packaging

IBM Tivoli Monitoring for Energy Management is distributed with:

  • International Program License Agreement (Z125-3301)
  • License Information document
  • Media
  • Publications (refer to the Publications section)

Security, auditability, and control

IBM Tivoli Monitoring for Energy Management uses the security and auditability features of the operating system software. The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.

Software Services

IBM Software Services has the breadth, depth, and reach to manage your services needs. You can leverage the deep technical skills of our lab-based Software Services team and the business consulting, project management, and infrastructure expertise of our IBM Global Services team. Also, we extend our IBM Software Services reach through IBM Business Partners to provide an extensive portfolio of capabilities. Together, we provide the global reach, intellectual capital, industry insight, and technology leadership to support a wide range of critical business needs.

To learn more about IBM Software Services or to contact a Software Services sales specialist, visit

http://www.ibm.com/software/sw-services/

IBM Tivoli Enhanced Value-Based Pricing

Tivoli software products are priced using Tivoli's Enhanced Value-Based Pricing. The Enhanced Value-Based Pricing system is based upon the Tivoli Environment-Managed Licensing Model, which uses a managed-environment approach -- whereby price is determined by what is managed rather than the number and type of product components installed.

For example, all servers monitored with Tivoli's monitoring product (IBM Tivoli Monitoring) require entitlements sufficient for those servers. Other Tivoli products may manage clients, client devices, agents, network nodes, users, or other items, and are licensed and priced accordingly.

Unlike typical systems management licensing models that require entitlements of specific software components to specific systems, the IBM Tivoli Environment-Managed Licensing Model provides the customer flexibility to deploy its Tivoli software products within its environment in a manner that can address and respond to the customer's evolving architecture. That is, as the architecture of a customer's environment changes, the customer's implementation of Tivoli software can be altered, as needed, without affecting the customer's license requirements (as long as the customer does not exceed its entitlements to the software).

Under Enhanced Value-Based Pricing, licensing and pricing of server-oriented applications are determined based upon the server's use in the customer's environment. Typically, such applications are licensed and priced in a manner that corresponds to each installed and activated processor of the server managed by the Tivoli application to help correlate price to value while offering a simple solution.

For servers with physical or logical (sometimes called virtual) partitions, entitlements are required for all installed and activated processors on the server. For each Tivoli application managing a clustered environment, licensing is based on the cumulative number of installed and activated processors on each server in the cluster.

Enhanced Value-Based Pricing recognizes the convergence of RISC and UNIX® and Microsoft® Windows and Intel technologies, in order to simplify the customer's licensing requirements, and to provide a smoother, more scalable model. Pricing and licensing do not differentiate between non-System z server platforms or operating systems. For some products, this platform neutrality extends to System z and other host servers as well.

IBM Tivoli Enhanced Value-Based Pricing terminology definitions

Authorized user

An authorized user is one and only one individual (named or unnamed) within or outside your enterprise. A Proof of Entitlement (PoE) must be obtained for each individual user accessing the program in any manner. A program licensed under an authorized user PoE may be installed on a single computer or server, and accessed by multiple users, provided that a PoE has been obtained for each individual user accessing the program either directly or indirectly (via a multiplexing program, device, or application server) through any means on behalf of the user. Note that:

  • Authorized users have unique, specific identity and IDs cannot be shared.
  • An ID can establish one or more connections and count as a single authorized user.
  • Specifics to affected security products:
    • An authorized user of IBM Tivoli Federated Identity Manager is any ID that accesses an application or service managed or protected by IBM Tivoli Federated Identity Manager.
    • An authorized user of IBM Tivoli Directory Integrator (ITDI) is one whose identity can be synchronized by ITDI or that can access a connected system that can be synchronized by ITDI.
    • An authorized user of IBM Tivoli Identity Manager is any ID whose identity is recorded in the Tivoli Identity Manager identity store.
    • An authorized user of IBM Tivoli Access Manager for e-business is any ID that accesses an application or service managed or protected by IBM Tivoli Access Manager for e-business.
  • Asset: Any tangible resource or item of value to be managed, including production equipment, facilities, transportation, and IT hardware and software.

Client device or client

A client device is a computing device that requests the execution of a set of commands, procedures, or applications from another computer system that is typically referred to as a server. Multiple client devices may share access to a common server. A client device generally has some processing capability or is programmable to allow a user to do work. Examples include, but are not limited to, notebook computers, desktop computers, deskside computers, technical workstations, appliances, automated teller machines, point-of-sale terminals, tills and cash registers, and kiosks.

Engine

An engine is also referred to as a central processor (CP) or processor. Engines for traditional workloads are called General Purpose CPs. Engines for Linux workloads are called Integrated Facility for Linux (IFL) engines or Linux-only engines. Engines for Coupling Facility workloads are called Integrated Coupling Facility (ICF) engines.

IBM Integrated Facility for Linux (IFL)

This optional facility enables additional processing capacity exclusively for Linux workload, with no effect on the model designation of a System z or OS/390® server. Consequently, executing Linux workload on the IBM IFL will not, in most cases, result in any increased IBM software charges for z/OS®, OS/390, VM, VSE, or TPF operating systems and applications. There is, as indicated, a charge associated with the IFL, and there may also be a charge for applications which run on the IFL.

The IFL may be dedicated to a single Linux-mode logical partition or it may be shared by multiple Linux-mode logical partitions. Installations should note that the Linux workspace enabled by this facility will not support any of the traditional S/390® operating systems (OS/390, TPF, VSE, or VM). Only Linux applications or Linux operating in conjunction with the Virtual Image Facility, an environment that operates within a logical partition or in native S/390 mode and provides the capability to create multiple Linux images, are supported by IBM S/390 IFL.

Managed processor (charging under full capacity in the managed environment)

Managed processor charges are based on the active processors on the machines in the computing environment affiliated with the program rather than on the server where the program is run. The managed processors which require PoEs are defined in the License Information's program-unique terms.

Notes:

  1. IBM defines a physical processor in a computer as a functional unit that interprets and executes instructions. A physical processor consists of at least an instruction control unit and one or more arithmetic and logic units.
  2. Multicore technology allows two or more processors (commonly called cores) to be active on a single silicon chip. With multicore technology, IBM considers each core to be a physical processor. For example, in a dual-core chip, there are two physical processors residing on the single silicon chip.
  3. The program may not run on some or all of the processors for which PoEs are required by the program's valuation method.
  4. In the System z IFL environment, each IFL engine is considered a single physical processor.
  5. Threading, a technique which makes a single processor seem to perform as two or more, does not affect the count of physical processors.
  6. Where blade technology is employed, each blade is considered a separate server and charging is based upon the total number of processors on the blades with which the program is affiliated.
  7. Not all processors require the same number of Value Unit entitlements. To determine the number of Value Unit entitlements required, refer to the processor Value Unit conversion table on the Passport Advantage Web site
    http://www.ibm.com/software/passportadvantage

MSU

Millions of Service Units (MSU) is defined as millions of CPU service units per hour, the measure of capacity used to describe the computing power of the hardware processors on which S/390 or System z software runs. Processor MSU values are determined by the hardware vendor, IBM, or Software Compatible Vendors (SCVs).

For more detailed information about System z software pricing, visit

http://www-1.ibm.com/servers/eserver/zseries/library/refguides/sw_ pricing.html

Server

A server is a computer system that executes requested procedures, commands, or applications to one or more user or client devices over a network. A Proof of Entitlement (PoE) must be obtained for each server on which the program or a component of the program is run or for each server managed by the program. Where blade technology is employed, each blade is considered a separate server.

Standby or backup systems

For programs running or resident on backup machines, IBM defines three types of situations: cold, warm, and hot. In cold and warm situations, a separate entitlement for the copy on the backup machine is normally not required and typically no additional charge applies. In a hot backup situation, the customer needs to acquire other license or entitlements sufficient for that server. All programs running in backup mode must be solely under the customer's control, even if running at another enterprise's location.

As a practice, the following are definitions and allowable actions concerning the copy of the program used for backup purposes:

Cold: A copy of the program may reside, for backup purposes, on a machine as long as the program is not started. There is no additional charge for this copy.

Warm: A copy of the program may reside for backup purposes on a machine and is started, but is idling, and is not doing any work of any kind. There is no additional charge for this copy.

Hot: A copy of the program may reside for backup purposes on a machine, is started, and is doing work. The customer must acquire a license or entitlements for this copy and there will generally be an additional charge.

"Doing work" includes, for example, production, development, program maintenance, and testing. It also could include other activities such as mirroring of transactions, updating of files, synchronization of programs, data, or other resources (for example, active linking with another machine, program, database, or other resource, and so on), or any activity or configurations that would allow an active hot switch or other synchronized switch over between programs, databases, or other resources to occur.

In the case of a program or system configuration that is designed to support a high availability environment by using various techniques (for example, duplexing, mirroring of files or transactions, maintaining a heartbeat, or active linking with another machine, program, database, or other resource), the program is considered to be doing work in the hot situation and a license or entitlement must be purchased.

Product and licensing Web sites

A complete list of IBM Tivoli products is available at

http://www.ibm.com/software/tivoli

IBM Tivoli product licensing documents are available at

http://www.ibm.com/software/tivoli/products/licensing.html

Passport Advantage

Through the Passport Advantage Agreement, you may receive discounted pricing based on their total volume of eligible products, across all IBM brands, acquired worldwide. The volume is measured by determining the total Passport Advantage points value of the applicable acquisitions. Passport Advantage points are only used for calculating the Entitled Passport Advantage discount.

To determine the required IBM Tivoli product configuration under Passport Advantage, the IBM Tivoli Enhanced Value-Based Pricing Model applies. The customer's environment is evaluated on a per-product basis.

Use the following two-step process to determine the total Passport Advantage points value:

  1. Analyze your environment to determine the number of charge units for a product. The quantity of each product's part numbers to be ordered is determine by that analysis.
  2. Order the Passport Advantage part numbers. A Passport Advantage point value, which is the same worldwide for a specific part number regardless of where the order is placed, is assigned to each IBM Tivoli product part number. The Passport Advantage point value for the applicable part number, multiplied by the quantity for that part number, will determine the Passport Advantage points for that IBM Tivoli product part number. The sum of these Passport Advantage points determines the Passport Advantage point value of the applicable IBM Tivoli product authorizations, which then may be aggregated with the point value of other applicable Passport Advantage product acquisitions to determine the total Passport Advantage points value.

The discounted pricing available through Passport Advantage is expressed in the form of Suggested Volume Prices (SVPs), which vary depending on the SVP level. Each SVP level is assigned a minimum total Passport Advantage point value, which must be achieved in order to qualify for that SVP level.

Media packs and documentation packs do not carry Passport Advantage points and are not eligible for SVP discounting.

For additional information on Passport Advantage, refer to the following

http://www.ibm.com/software/passportadvantage

The following Passport Advantage part number categories may be orderable:

  • License and Software Maintenance 12 Months - This is the product authorization with maintenance to the first anniversary date.
  • Annual Software Maintenance Renewal - This is the maintenance renewal for one anniversary that applies when a customer renews their existing coverage period prior to the anniversary date at which it expires.
  • Software Maintenance Reinstatement 12 months - This is for customers who have allowed their Software Maintenance to expire, and later wish to reinstate their Software Maintenance.
  • Media packs - These are the physical media, such as CD-ROMs, that deliver the product's code.
  • Documentation packs - These contain printed documentation such as the User's Guide and Release Notes.

Pricing example

IBM Tivoli Monitoring for Energy Management is priced based on the managed environment approach. For example, to manage the assets in the environment described below requires the following licenses:

                                   Quantity in             Assets
Asset managed                  customer environment    to be licensed
 
2-way Server                             10                  10
4-way Server                              8                   8
IBM System z10 Enterprise Class           1                   1
Uninterruptible Power System              1                   1
Generator                                 1                   1
Power Distribution Units                  5                   5
  Total                                                      26

 
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Ordering information
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This product is available only via Passport Advantage. It is not available as shrinkwrap.

Product group: Availability and Performance Products
 
Product identifier description:
 
5724-V08    V6.2    IBM Tivoli Monitoring for Energy Management        1
 
Product category:   Tivoli Monitoring products

New licensees

Orders for new licenses will be accepted now.

Shipment will begin on the planned availability date.

Basic license

Ordering information for Passport Advantage

Passport Advantage allows you to have a common anniversary date for Software Maintenance renewals, which can simplify management and budgeting for eligible new versions and releases (and related technical support) for your covered products. The anniversary date, established at the start of your Passport Advantage Agreement, will remain unchanged while your Passport Advantage Agreement remains in effect. New software purchases will initially include 12 full months of Software Maintenance. Software Maintenance in the second year (the first year of renewal) can be prorated to be coterminous with your common anniversary date. Thereafter, all Software Maintenance will renew at the common anniversary date for 12 full months of maintenance.

Refer to the IBM International Passport Advantage Agreement and to the IBM Software Support Handbook for specific terms relating to, and a more complete description of, technical support provided through Software Maintenance.

The quantity to be specified for the Passport Advantage part numbers in the following table is per required number of Value Units. To order for Passport Advantage, specify the desired part number and quantity.

 
Description                                                    Part number
 
Tivoli Monitoring for Energy Management Asset Lic + SW         D04RHLL
 S&S 12 Mo
Tivoli Monitoring for Energy Management Asset Annual           E057PLL
 SW S&S Rnwl
Tivoli Monitoring for Energy Management Asset SW S&S           D04RILL
 Reinstate 12 Mo
 

To order a media pack for Passport Advantage, specify the part number in the desired quantity from the following table:

Description                                                    Part number
 
IBM Tivoli Monitoring for Energy Management V6.2               BJ0PVML
 Media Pack ML

 
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Terms and conditions
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The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with IBM are contained in the applicable contract documents such as the IBM International Program License Agreement, IBM International Passport Advantage Agreement, and IBM Agreement for Acquisition of Software Maintenance.

This product is available only via Passport Advantage. It is not available as shrinkwrap.

Licensing

IBM International Program License Agreement including the License Information document and Proof of Entitlement (PoE) govern your use of the program. PoEs are required for all authorized use. Part number products only, offered outside of Passport Advantage, where applicable, are license only and do not include Software Maintenance.

This software license includes Software Maintenance, previously referred to as Software Subscription and Technical Support.

License Information form number

CT52MML

The program's License Information will be available for review on the IBM Software License Agreement Web site

http://www.ibm.com/software/sla/sladb.nsf
Limited warranty applies

Yes

Limited warranty

IBM warrants that when the program is used in the specified operating environment, it will conform to its specifications. The warranty applies only to the unmodified portion of the program. IBM does not warrant uninterrupted or error-free operation of the program or that IBM will correct all program defects. You are responsible for the results obtained from the use of the program.

IBM provides you with access to IBM databases containing information on known program defects, defect corrections, restrictions, and bypasses at no additional charge. For further information, consult the IBM Software Support Handbook found at

http://www14.software.ibm.com/webapp/set2/sas/f/handbook/home.html

IBM will maintain this information for at least one year after the original licensee acquires the program (warranty period).

Program technical support

Technical support of a program product will be available for a minimum of three years from the general availability date, as long as your Software Maintenance is in effect. This technical support allows you to obtain assistance (via telephone or electronic means) from IBM for product-specific, task-oriented questions regarding the installation and operation of the program product. Software Maintenance also provides you with access to updates, releases, and versions of the program. You will be notified, via announcement letter, of discontinuance of support with 12 months' notice. If you require additional technical support from IBM, including an extension of support beyond the discontinuance date, contact your IBM representative or IBM Business Partner. This extension may be available for a fee.

Support for IBM Director and Active Energy Manager under the program will be provided by Tivoli and includes functions in-line with the terms and conditions of the license. Refer to the accompanying license document for the terms and conditions on these products.

For more information on obtaining full support of the full capabilities for IBM Director and Active Energy Manager, visit

http://www.ibm.com/systems/support/supportsite.wss/docdisplay?lndocid=MIG R-5076601&brandind=5000016
Money-back guarantee

If for any reason you are dissatisfied with the program and you are the original licensee, you may obtain a refund of the amount you paid for it, if within 30 days of your invoice date you return the program and its PoE to the party from whom you obtained it. If you downloaded the program, you may contact the party from whom you acquired it for instructions on how to obtain the refund.

For clarification, note that (1) for programs acquired under the IBM International Passport Advantage offering, this term applies only to your first acquisition of the program and (2) for programs acquired under any of IBM's On/Off Capacity on Demand (On/Off CoD) software offerings, this term does not apply since these offerings apply to programs already acquired and in use by you.

Authorization for use on home/portable computer

You may not copy and use this program on another computer without paying additional license fees.

Volume orders (IVO)

No

Passport Advantage applies

Yes, and through the Passport Advantage Web site at

http://www.ibm.com/software/passportadvantage
Software Maintenance applies

Yes. Software Maintenance is included with licenses purchased through Passport Advantage and Passport Advantage Express. Product upgrades and Technical Support are provided by the Software Maintenance offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software and Technical Support provides voice and electronic access to IBM support organizations, worldwide.

IBM includes one year of Software Maintenance with each program license acquired. The initial period of Software Maintenance can be extended by the purchase of a renewal option, if available.

While your Software Maintenance is in effect, IBM provides you assistance for your routine, short-duration installation and usage (how-to) questions, and code-related questions. IBM provides assistance via telephone and, if available, electronic access, only to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, 7 days a week. For additional details, consult your IBM Software Support Handbook at

http://www14.software.ibm.com/webapp/set2/sas/f/handbook/home.html

Software Maintenance does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under the applicable agreements.

For additional information about the International Passport Advantage Agreement and the IBM International Passport Advantage Express Agreement, visit the Passport Advantage Web site at

http://www.ibm.com/software/passportadvantage
System i Software Maintenance applies

No

Variable charges apply

No

Educational allowance available

Not applicable


 
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IBM Electronic Services
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IBM has transformed its delivery of hardware and software support services to help you achieve higher system availability. Electronic Services is a Web-enabled solution that offers an exclusive, no-additional-charge enhancement to the service and support available for IBM servers. These services are designed to provide the opportunity for greater system availability with faster problem resolution and preemptive monitoring. Electronic Services comprises two separate, but complementary, elements: Electronic Services news page and Electronic Services Agent.

The Electronic Services news page is a single Internet entry point that replaces the multiple entry points traditionally used to access IBM Internet services and support. The news page enables you to gain easier access to IBM resources for assistance in resolving technical problems.

The Electronic Service Agenttm is no-additional-charge software that resides on your server. It monitors events and transmits system inventory information to IBM on a periodic, client-defined timetable. The Electronic Service Agent automatically reports hardware problems to IBM. Early knowledge about potential problems enables IBM to deliver proactive service that may result in higher system availability and performance. In addition, information collected through the Service Agent is made available to IBM service support representatives when they help answer your questions or diagnose problems. Installation and use of IBM Electronic Service Agent for problem reporting enables IBM to provide better support and service for your IBM server.

To learn how Electronic Services can work for you, visit

http://www.ibm.com/support/electronic

 
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Prices
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Information on charges is available at Web site

http://www.ibm.com/support

In the Electronic tools category, select the option for Purchase/upgrade tools.

Passport Advantage

For Passport Advantage and charges, contact your IBM representative or your authorized IBM Business Partner. Additional information is also available at

http://www.ibm.com/software/passportadvantage

Business Partner information

If you are an IBM Business Partner -- Distributor for Workstation Software acquiring products from IBM, you may link to Passport Advantage Online for resellers where you can obtain Business Partner pricing information. An IBM ID and password are required.

https://www.ibm.com/software/howtobuy/passportadvantage/paoreseller

 
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Order now
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To order, contact the Americas Call Centers, your local IBM representative, or your IBM Business Partner.

Identify your local IBM representative or IBM Business Partner, call 800-IBM-4YOU (426-4968).

Phone:      800-IBM-CALL (426-2255)
Fax:        800-2IBM-FAX (242-6329)
Internet:   callserv@ca.ibm.com
Mail:       IBM Teleweb Customer Support
            ibm.com® Sales Execution Center, Americas North
            3500 Steeles Ave. East, Tower 3/4
            Markham, Ontario
            Canada
            L3R 2Z1

Reference: SE001

The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.


Note: Shipments will begin after the planned availability date.
Trademarks

IBM Systems Director Active Energy Manager, System i, System p, POWER, System z and Electronic Service Agent are trademarks of IBM Corporation in the United States, other countries, or both.

IBM, Tivoli, Passport Advantage, AIX, OS/390, z/OS, S/390 and ibm.com are registered trademarks of IBM Corporation in the United States, other countries, or both.

Intel is a registered trademark of Intel Corporation or its subsidiaries in the United States and other countries.

Windows and Microsoft are registered trademarks of Microsoft Corporation in the United States, other countries, or both.

Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both.

UNIX is a registered trademark of The Open Group in the United States and other countries.

Other company, product, and service names may be trademarks or service marks of others.

Terms of use

IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Additional terms of use are located at:

http://www.ibm.com/legal/us/en/

For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page

http://www.ibm.com/planetwide/us/

 

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