IBM Tivoli Asset Management for IT helps manage your IT assets' life cycle efficiently and effectivelyIBM United States Software Announcement 208-107
May 13, 2008
|At a glance|
IBM Tivoli Asset Management for IT can help enable organizations to efficiently and effectively manage the life cycle of their IT assets in order to lower cost, mitigate license and regulatory compliance risk and cost exposure, and better align IT with business goals.
New functions include:
- Support for ITIL V3
- Linking of deployed assets with configuration items
- Addition of contract and procurement management functions
For ordering, contact:
Your IBM representative or IBM Americas Call Centers at
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IBM Tivoli® Asset Management for IT helps you manage your IT assets' life cycle efficiently and effectively. It can enable you to optimize sourcing and utilization, reduce asset costs, and improve service levels. Part of the same service oriented architecture (SOA) as Tivoli Service Request Manager, Maximo Asset Management, IBM Tivoli Change Management, and IBM Tivoli Release Manager, it can help you achieve additional operational efficiencies and improved service levels by managing your IT and non-IT enterprise assets.
IBM Tivoli Asset Management for IT is designed to help you achieve the following:
- Lower total cost of ownership by standardizing on the Tivoli Process Automation Platform for asset and service management
- Greater efficiencies through system consolidation
- Visibility and control over your IT assets by knowing exactly what you have, where it is, who is using it, and what it costs
- Support for regulatory compliance initiatives (Sarbanes-Oxley, Basel II)
- Ease of use and business agility with role-based user interface, configurable key performance indicators (KPIs), real-time dashboards, and built-in flexible tools for database configuration and workflow and application design
- Time and cost savings with user configurations changed as needed
- Less license compliance risk and fewer fines associated with underlicensed software
- Part of a unified solution to manage all critical assets that drive the business
- Optimal IT service levels and customer satisfaction through efficient and cost-effective IT asset use
- IT closely aligned with business requirements through IT asset planning and cost and usage information
- Reduced IT asset cost by redeploying under- or unutilized assets and avoiding software overlicensing
- Relevant contract, lease, warranty, and license data to minimize procurement and maintenance expenses and help with efforts to negotiate contract renewals
- Reduced costs of IT assets throughout their life cycle through standardization and simplification
- Improved service desk quality and incident resolution time with accurate IT asset information
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|Planned availability dates|
May 16, 2008, Electronic
June 13, 2008, Physical Media
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IBM Tivoli Asset Management for IT helps you track and manage the life cycle of your IT assets by combining the inventory, financial, procurement, contract, and maintenance management of IT hardware and software assets. This end-to-end IT asset management approach provides a breadth and depth of capabilities that can help you:
- Optimize your IT asset management processes
- Maximize your return on investment
- Improve staff productivity
- Better monitor and manage your license and regulatory compliance efforts
IBM Tivoli Asset Management for IT provides visibility into your business, including:
- Location and costs of hardware and software assets
- License compliance
- Pending purchase orders
- Contract renewals
- Inventory levels
It also gives you control of your asset, licensing, financial, purchasing, and contractual data by storing it in a common database. IBM Tivoli Asset Management for IT automates your IT asset management business processes through powerful workflow, KPIs, and reporting capabilities.
IBM Tivoli Asset Management for IT can help you:
- Track and manage IT assets throughout all phases of the asset life cycle
- Manage inventory, procurement, budgeting, and contracts
- Proactively monitor and support regulatory, financial, and software license compliance efforts
- Offer high-quality IT services by supporting optimal IT asset utilization and optimal IT asset performance
- Maximize the use of IT resources by identifying and redeploying underutilized assets
- Control IT costs and more accurately plan for future IT needs
- Enable users to use built-in configuration tools to make changes to their workspace, user interface, workflows, reports, and more
This solution offers a more comprehensive view of your IT infrastructure along with detailed reports and KPIs, all presented in an easy-to-configure GUI. IBM Tivoli Asset Management for IT is based on leading standards-based technology. The Web-architected platform is built on J2EE with advanced business process management that uses SOA, Web services, and XML.
IBM Maximo Enterprise Adapter
IBM Maximo Enterprise Adapter enables quick connection to and data sharing with Oracle E-Business Suite, SAP R/3, and mySAP ERP applications. It maintains agility and resiliency of asset and service management practices by integrating and managing asset, service, and work management processes with the rest of the enterprise. Highlights include:
- Prebuilt integration with financial, material, procurement, human resources, and project modules.
- Complete, standards-based integration enablement environment for Maximo providing services for XML, HTTPS, JMS, JDBC, and Web services.
- Support for both synchronous and asynchronous Web services-based integration. Synchronous Web services can be used for real-time querying into Maximo from portals or from within third-party applications.
- Support for multiple integration formats and method with extensive mapping and transformation facilities.
- Rules engine for integration mapping, processing, and routing.
- Screen-driven integration creations, configuration, customization, and deployment facilities for extending integrations in response to your business requirements.
- Built-in auditing, recovery, notification, and management facilities.
IBM Tivoli Integration Adapter
IBM Tivoli Integration Adapters enable integration with a wide variety of systems management and discovery tools. They aggregate, integrate, and normalize all data into one central repository, streamlining enterprise IT management reporting and decision support functions. Highlights include:
- Connects easily with third-party IT asset inventory and system management tools, allowing immediate consolidation of information from multiple tools onto a single repository.
Facilitates shorter implementation times by leveraging prebuilt adapters to common auto-discovery
and system management tools, including:
- IBM Tivoli License Compliance Manager
- IBM Tivoli License Compliance Manager for z/OS®
- IBM Tivoli Provisioning Manager
- IBM Tivoli Configuration Manager
- IBM Tivoli Application Dependency Discovery Manager
- IBM Tivoli Network Manager (NetCool/Precision for IP Networks)
- Maximo Discovery
- Centennial Discovery
- Microsoft® SMS
- Altiris Inventory Solution
- HP Configuration Management Inventory Manager V6.21
- Maximo MainControl V6.21
- Leverages your investments in existing IT asset inventory solutions.
- Enables a complete integration environment without requiring internal staff to function as systems integrators.
- Offers a comprehensive view of the entire business infrastructure.
- The following adapters support only Tivoli Asset Management for IT V6.2.1 and are no longer available for Tivoli Asset Management for IT V7.1: HP Configuration Management Inventory Manager and Maximo MainControl i.collect.
Accessibility by people with disabilities
A U.S. Section 508 Voluntary Product Accessibility Template (VPAT) containing details on accessibility compliance can be requested at
Section 508 of the U.S. Rehabilitation Act
IBM Tivoli Asset Management for IT is capable as of May 16, 2008, when used in accordance with IBM's associated documentation, of satisfying the applicable requirements of Section 508 of the Rehabilitation Act, provided that any assistive technology used with the product properly interoperates with it. A U.S. Section 508 Voluntary Product Accessibility Template (VPAT), containing details on the products accessibility compliance, can be requested at
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IBM Tivoli Asset Management for IT is the foundation of Tivoli's IT Asset and Financial Management solutions that are part of the IBM Service Management family of solutions, which includes:
- IBM Tivoli Service Request Management
- IBM Tivoli Change and Configuration Management Database
- IBM Maximo Asset Management
IBM Tivoli Service Request Manager delivers full service desk incident and problem management capabilities with service support and asset management processes. This application is designed to help users:
- Increase service desk efficiency and effectiveness
- Reduce disruptions
- Streamline service desk operations
- Improve customer satisfaction
- Reduce costs
IBM Tivoli Change and Configuration Management Database enables you to store deep, standardized enterprise data. By integrating, automating and optimizing data, workflows and policies, it helps you align the ongoing management of your business priorities.
IBM Maximo Asset Management delivers comprehensive asset lifecycle and maintenance management for all asset types on a single unified platform. Gain insight across all of your assets, their conditions, and work processes around them for better planning and control.
IBM Tivoli Asset Management for IT is an IT asset management solution that can track diverse IT assets across their entire life cycle. This can be an ideal starting point for clients who are seeking to establish asset management as a core IT service management discipline. In addition, IBM Tivoli Asset Management for IT integrates with IBM Tivoli License Compliance Manager and IBM Tivoli License Compliance Manager for z/OS to deliver hardware and software license entitlement optimization information to help you determine if you are overlicensed (savings opportunity) or underlicensed (compliance risk). These combined solutions give you an overall end-to-end IT asset management solution across distributed and System z platforms.
Together, these products can enable you to establish a more complete service point for customer support, trouble ticketing, asset management change, and configuration management. Linking end-user support and service requests to underlying assets offers a more powerful and effective approach to lowering the cost of support while increasing end-user and customer satisfaction. The seamless integration of service management products on a common technology platform can also supply a higher level of functionality with respect to tools and process integration.
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Comprehensive education for IBM Tivoli® products is offered through Worldwide Tivoli Education Delivery Services. A wide range of training options are available, including classes led by instructors, learning on demand, on-site training, and blended learning solutions.
For additional information, visit
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Product information is available via the Offering Information Web site
Also, visit the Passport Advantage® Web site
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The following hardcopy publication is shipped with this product:
Publication Description number IBM Tivoli Asset Management for IT CF1D5ML Quick Start Guide Tivoli Integration Adapter Quick CF1F7EN Start Guide V7.1.0
Product documentation is included with the program software and may be printed by the customer or ordered through the IBM Publications Center.
The IBM Publications Center
The Publications Center is a worldwide central repository for IBM product
publications and marketing material with a catalog of 70,000 items.
Extensive search facilities are provided. Payment options for orders are
via credit card (in the U.S.) or customer number for 50 countries. A
large number of publications are available online in various file
formats, and they can all be downloaded by all countries free of charge.
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Specified operating environment
IBM Maximo uses an n-Tier architecture, which lets you deploy Maximo across one or more tiers. You can run Maximo on a single physical server or across multiple servers depending on the number of concurrent users and the hardware.
Maximo requires workstations and servers in each tier of a Maximo system configuration to have the following minimum hardware and software:
The workstation where you work and access Maximo.
- Intel® Pentium®-based processor
- 2 GB RAM
- SVGA 1024 x 768 resolution
- Microsoft® Windows XP or Windows Vista®
- Microsoft Internet Explorer V6.0 browser
- Microsoft Internet Explorer V7 browser
- Adobe Acrobat Reader V6.0
The system administrator workstation where you install the Maximo application and build the EAR files before deploying them. This is the workstation where you can design custom Maximo applications, workflows, and other high-level functions.
- Intel Pentium-based processor
- 2 GB RAM
- SVGA 1024 x 768 resolution (1280 x 1024 if used for Application Designer)
- Microsoft Windows XP or Windows Vista
- Microsoft Internet Explorer V6.0 browser
- Microsoft Internet Explorer V7.0 browser
- Adobe Acrobat Reader V6.0
Note: The Maximo Workflow Designer requires a Java Runtime Environment (currently supported are JRE V1.4.2 through JRE V1.5). The Workflow Designer checks for the JRE on the administrative workstation. If it does not find the JRE, Workflow Designer prompts you to install JRE 1.4.2-b28.
The server where you install the IBM WebSphere® or the BEA WebLogic Application Server and typically, where you deploy Maximo EAR files.
- Two to four dedicated processors
- 2 GB RAM per processor
- 1.5 GB (or greater) disk space for Maximo and the Java/Web Server components
- Microsoft Windows® Server 2003 (32-bit and 64-bit)
- AIX® V5.3 (32-bit and 64-bit)
- Red Hat Enterprise Linux 4 (x86 and x 64 processor-based systems)
- Sun Solaris 9 or Sun Solaris 10 (SPARC processor-based systems
- SUSE 9 System z Linux
Note: You cannot use the Sun Solaris operating system if you are running Maximo V7.1 on an DB2 Universal Database®.
- IBM WebSphere V184.108.40.206 (provided by IBM Corporation)
- BEA WebLogic Server V9.2.2 (provided by the customer)
The server where you install database software to create and maintain your Maximo database. You are responsible for maintaining database platform software.
Hardware: Refer to the vendor documentation for hardware specifications
- DB2 Universal Database V8.2.8 or V9.1.3 Workgroup or Enterprise Edition: configured for TCP/IP support
- Oracle V220.127.116.11, V10.2.0.3 or V10.1.0.5 Standard or Enterprise Edition
- Microsoft SQL Server 2005 SP2 Standard or Enterprise Edition
Information may be found in documentation accompanying the program, if available, such as a read-me file, or other information published by IBM, such as an announcement letter. Documentation and other program content may be supplied only in the English language.
Direct customer support: Direct customer support is provided by IBM Operational Support Services SoftwareXcel. This fee service enhances your productivity by providing voice and electronic access into the IBM support organization. IBM Operational Support Services SoftwareXcel helps answer questions pertaining to usage and suspected software defects for eligible products.
Installation and technical support is provided by Global Services. For more information call 800-IBM-4YOU (426-4968).
For technical support or assistance, contact your IBM representative or visit
Packaging: IBM Tivoli Asset Management for IT and IBM Tivoli Integration Adapter are distributed with:
- International Program License Agreement (Z125-3301)
- License Information (LI) document
- Publications (refer to the Publications section)
This program, when downloaded from a Web site, contains the applicable IBM license agreement, and LI, if appropriate, and will be presented for acceptance at the time of installation of the program. For future reference, the license and LI will be stored in a directory such as LICENSE.TXT
Security, auditability, and control
IBM Tivoli Asset Management for IT uses the security and auditability features of the operating system software. The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.
IBM Software Services has the breadth, depth, and reach to manage your services needs. You can leverage the deep technical skills of our lab-based, software services team and the business consulting, project management, and infrastructure expertise of our IBM Global Services team. Also, we extend our IBM Software Services reach through IBM Business Partners to provide an extensive portfolio of capabilities. Together, we provide the global reach, intellectual capital, industry insight, and technology leadership to support a wide range of critical business needs.
To learn more about IBM Software Services or to contact a Software Services sales specialist, visit
IBM Tivoli Enhanced Value-Based Pricing
IBM Tivoli software products are priced using IBM Tivoli's Enhanced Value-Based Pricing. The Enhanced Value-Based Pricing system is based upon the IBM Tivoli Environment- Managed Licensing Model, which uses a managed-environment approach whereby price is determined by what is managed rather than the number and type of product components installed.
For example, all servers monitored with IBM Tivoli's monitoring product (IBM Tivoli Monitoring) require entitlements sufficient for those servers. Other Tivoli products may manage clients, client devices, agents, network nodes, users, or other items, and are licensed and priced accordingly.
Unlike typical systems management licensing models that require entitlements of specific software components to specific systems, the IBM Tivoli Environment-Managed Licensing Model provides the customer flexibility to deploy its IBM Tivoli software products within its environment in a manner that can address and respond to the customer's evolving architecture. That is, as the architecture of a customer's environment changes, the customer's implementation of IBM Tivoli software can be altered, as needed, without affecting the customer's license requirements (as long as the customer does not exceed its entitlements to the software).
Under Enhanced Value-Based Pricing, licensing and pricing of server-oriented applications are determined based upon the server's use in the customer's environment. Typically, such applications are licensed and priced in a manner that corresponds to each installed and activated processor of the server managed by the IBM Tivoli application to help correlate price to value while offering a simple solution.
For servers with physical or logical (sometimes called virtual) partitions, entitlements are required for all installed and activated processors on the server. For each Tivoli application managing a clustered environment, licensing is based on the cumulative number of installed and activated processors on each server in the cluster.
Enhanced Value-Based Pricing recognizes the convergence of RISC and UNIX®, and Microsoft Windows and Intel technologies, in order to simplify your licensing requirements, and to provide a smoother, more scalable model. Pricing and licensing does not differentiate between non-System z server platforms or operating systems. For some products, this platform neutrality extends to System z and other host servers as well.
IBM Tivoli Enhanced Value-Based Pricing terminology definitions
An authorized user is one and only one individual (named or unnamed) within or outside your enterprise. A proof of entitlement (PoE) must be obtained for each individual user accessing the program in any manner. A program licensed under an authorized user PoE may be installed on a single computer or server, and accessed by multiple users, provided that a PoE has been obtained for each individual user accessing the program either directly or indirectly (via a multiplexing program, device, or application server) through any means on behalf of the user.
Note: Authorized users have unique specific identity and IDs cannot be shared. An ID can establish one or more connections and count as a single authorized user. Specific information for security products:
- An authorized user of IBM Tivoli Federated Identity Manager is any ID that accesses an application or service managed or protected by IBM Tivoli Federated Identity Manager.
- An authorized user of IBM Tivoli Directory Integrator is one whose identity can be synchronized by IBM Tivoli Directory Integrator or that can access a connected system that can be synchronized by IBM Tivoli Directory Integrator.
- An authorized user of IBM Tivoli Identity Manager is any ID whose identity is recorded in the Tivoli Identity Manager identity store.
- An authorized user of IBM Tivoli Access Manager for e-business is any ID that accesses an application or service managed or protected by IBM Tivoli Access Manager for e-business.
Client device or client
A client device is a computing device that requests the execution of a set of commands, procedures, or applications from another computer system that is typically referred to as a server. Multiple client devices may share access to a common server. A client device generally has some processing capability or is programmable to allow a user to do work. Examples include, but are not limited to, notebook computers, desktop computers, desk side computers, technical workstations, appliances, automated teller machines, point-of-sale terminals, tills and cash registers, and kiosks.
A concurrent user is one and only one individual within the customer's enterprise. The number of PoEs required is for the highest number of users simultaneously accessing the program or any program components either directly or indirectly (via a multiplexing program, device, or application server) through any means on behalf of the user.
An engine is also referred to as a central processor (CP) or processor. Engines for traditional workloads are called general purpose CPs. Engines for Linux workloads are called Integrated Facility for Linux (IFL) engines or Linux-only engines. Engines for Coupling Facility workloads are called Integrated Coupling Facility (ICF) engines.
An enterprise is a person or single entity and those subsidiaries with more than 50 percent ownership.
An external user is an authorized user who is not part of the enterprise.
IBM Integrated Facility for Linux (IFL)
This optional facility enables additional processing capacity exclusively for Linux workload, with no effect on the model designation of a System z or OS/390® server. Consequently, executing Linux workload on the IBM IFL will not, in most cases, result in any increased IBM software charges for z/OS®, OS/390, VM, VSE, or TPF operating systems and applications. There is, as indicated, a charge associated with the IFL, and there may also be a charge for applications that run on the IFL.
The IFL can be dedicated to a single Linux-mode logical partition or shared by multiple Linux-mode logical partitions. Installations should note that the Linux workspace enabled by this facility will not support any of the traditional S/390 operating systems (OS/390, TPF, VSE, or VM). Only Linux applications or Linux operating in conjunction with the Virtual Image Facility, an environment that operates within a logical partition or in native S/390® mode and provides the capability to create multiple Linux images, are supported by IBM S/390 IFL.
IBM Tivoli Directory Integrator connected system
A connected system is any directory, database, application, or file integrated or merged by IBM Tivoli Directory Integrator.
Managed processor (charging under full capacity in the managed environment)
Managed processor charges are based on the active processors on the machines in the computing environment affiliated with the program rather than on the server where the program is run. The managed processors that require PoEs are defined in the License Information's program-unique terms.
- IBM defines a physical processor in a computer as a functional unit that interprets and executes instructions. A physical processor consists of at least an instruction control unit and one or more arithmetic and logic units.
- Multicore technology allows two or more processors (commonly called cores) to be active on a single silicon chip. With multicore technology, IBM considers each core to be a physical processor. For example, in a dual-core chip, there are two physical processors residing on the single silicon chip.
- The program may not run on some or all of the processors for which PoEs are required by the program's valuation method.
- In the System z IFL environment, each IFL engine is considered a single physical processor.
- Threading, a technique that makes a single processor seem to perform as two or more, does not affect the count of physical processors.
- Where blade technology is employed, each blade is considered a separate server and charging is based upon the total number of processors on the blades with which the program is affiliated.
- Not all processors require the same number of Value Unit entitlements. To determine the number of Value Unit entitlements required, refer to the processor Value Unit conversion table on the Passport Advantage Web site
Millions of Service Units (MSUs)
MSU is defined as millions of CPU service units per hour, which is the measure of capacity used to describe the computing power of the hardware processors on which S/390 or System z software runs. Processor MSU values are determined by the hardware vendor, IBM, or Software Compatible Vendors (SCVs).
For more detailed information about System z software pricing, visit
Network node or node
Network nodes include routers, switches, hubs, and bridges that contain a network management agent. A single network node may contain any number of interfaces or ports.
A port is the physical connection between a device and the network.
Processor (per processor charging under full capacity)
In full capacity charging, PoEs must be acquired for all activated processors (available for use) that are on the server where the program or a component of the program is run.
Note: When a server is shipped with six processors, but two of them are inactive, four processors are active for the customer.
A server is a computer system that executes requested procedures, commands, or applications to one or more user or client devices over a network. A PoE must be obtained for each server on which the program or a component of the program is run or for each server managed by the program. Where blade technology is employed, each blade is considered a separate server.
Standby or backup systems
For programs running or resident on backup machines, IBM defines three types of situations: cold, warm and hot. In cold and warm situations, a separate entitlement for the copy on the backup machine is normally not required and typically no additional charge applies. In a hot backup situation, the customer needs to acquire other license or entitlements sufficient for that server. All programs running in backup mode must be solely under the customer's control, even if running at another enterprise's location.
As a practice, the following are definitions and allowable actions concerning the copy of the program used for backup purposes:
Cold: A copy of the program may reside, for backup purposes, on a machine as long as the program is not started. There is no additional charge for this copy.
Warm: A copy of the program may reside for backup purposes on a machine and is started, but is idling, and is not doing any work of any kind. There is no additional charge for this copy.
Hot: A copy of the program may reside for backup purposes on a machine, is started, and is doing work. The customer must acquire a license or entitlements for this copy and there will generally be an additional charge.
Doing work includes, for example, production, development, program maintenance, and testing. It also could include other activities such as mirroring of transactions, updating of files, synchronization of programs, data or other resources (for example, active linking with another machine, program, database or other resource, and so on), or any activity or configurations that would allow an active hot switch or other synchronized switch over between programs, databases, or other resources to occur.
In the case of a program or system configuration that is designed to support a high availability environment by using various techniques (for example, duplexing, mirroring of files, or transactions, maintaining a heartbeat, active linking with another machine, program, database, or other resource), the program is considered to be doing work in the hot situation and a license or entitlement must be purchased.
A Value Unit is a pricing charge metric for program license entitlements, which is based upon the quantity of a specific designated measurement used for a given program. Each program has a designated measurement. The most commonly used designated measurements are processor cores and MSUs. However, for select programs, there are other designated measurements such as servers, users, client devices, and messages. The number of Value Unit entitlements required for your specific implementation of the given program must be obtained from a conversion table associated with the program. You must obtain a PoE for the appropriate number of Value Unit entitlements for your implementation. The Value Unit entitlements of a given program cannot be exchanged, interchanged, or aggregated with Value Unit entitlements of another program. Whenever the designated measurement is a processor core, not all processors require the same number of Value Unit entitlements. To determine the number of Value Unit entitlements required, refer to the processor value unit conversion table on the Passport Advantage Web site
Product and licensing Web Sites
A complete list of IBM Tivoli products is available at
IBM Tivoli product licensing documents are available at
Through the Passport Advantage Agreement, you may receive discounted pricing based on their total volume of eligible products, across all IBM brands, acquired worldwide. The volume is measured by determining the total Passport Advantage points value of the applicable acquisitions. Passport Advantage points are only used for calculating the Entitled Passport Advantage discount.
To determine the required IBM Tivoli product configuration under Passport Advantage, the IBM Tivoli Enhanced Value-Based Pricing Model applies. The customer's environment is evaluated on a per-product basis.
Use the following two-step process to determine the total Passport Advantage points value:
- Analyze your environment to determine the number of charge units for a product. The quantity of each product's part numbers to be ordered is determine by that analysis.
- Order the Passport Advantage part numbers. A Passport Advantage point value, which is the same worldwide for a specific part number regardless of where the order is placed, is assigned to each IBM Tivoli product part number. The Passport Advantage point value for the applicable part number, multiplied by the quantity for that part number, will determine the Passport Advantage points for that IBM Tivoli product part number. The sum of these Passport Advantage points determines the Passport Advantage point value of the applicable IBM Tivoli product authorizations which then may be aggregated with the point value of other applicable Passport Advantage product acquisitions to determine the total Passport Advantage points value.
The discounted pricing available through Passport Advantage is expressed in the form of Suggested Volume Prices (SVPs), which vary depending on the SVP level. Each SVP level is assigned a minimum total Passport Advantage point value, which must be achieved, in order to qualify for that SVP level.
Media packs and documentation packs do not carry Passport Advantage points and are not eligible for SVP discounting.
For additional information on Passport Advantage, refer to the following
The following Passport Advantage part number categories may be orderable:
- License and Software Maintenance 12 Months This is the product authorization with maintenance to the first anniversary date.
- Annual Software Maintenance Renewal This is the maintenance renewal for one anniversary that applies when a customer renews their existing coverage period prior to the anniversary date at which it expires.
- Software Maintenance Reinstatement 12 months This is for customers who have allowed their Software Maintenance to expire, and later wish to reinstate their Software Maintenance.
- Media packs These are the physical media, such as CD-ROMs, that deliver the product's code.
- Documentation packs These contain printed documentation such as the User's Guide and Release Notes.
Distributed pricing examples (Processor and processor Value Unit-based)
The following examples are provided to illustrate your licensing requirements.
References to processor-based licensing do not represent the actual number of entitlements required. Entitlement requirements are Value Unit based, with the exception of IBM Tivoli Storage Manager. Processors referenced in these examples represent the designated measurement on which the required number of Value Unit entitlements will be calculated. The number of Value Units required per processor will depend on the processor type. For more information, refer to the Value Unit definition in IBM Tivoli Enhanced Value-Based Pricing terminology definitions. To determine the number of Value Unit entitlements required per processor, refer to the processor Value Unit conversion table on the Passport Advantage Web site
References to all other non-processor-based metrics do represent the actual number of entitlements required, unless other designated measurements are referenced or unless otherwise specified.
Pricing example for IBM Tivoli Asset Management for IT V7.1:
IBM Tivoli Asset Management for IT contains the following orderable components:
IBM Tivoli Asset Management for IT
IBM Tivoli Asset Management for IT Self Service Requestor
IBM Tivoli Asset Management for IT Desktop Requisition
IBM Tivoli Asset Management for IT is licensed per authorized user and concurrent user. A customer has the choice between the metrics and may purchase under one or both models. IBM Tivoli Asset Management for IT Self Service Requestor and IBM Tivoli Asset Management for IT Desktop Requisition are licensed per authorized user.
If a customer has 100 authorized users for IBM Tivoli Asset Management for IT, the following licensing scheme applies:
Quantity in customer Pricing metric environment Entitlements required Authorized user 100 100 Concurrent user 50 50
If a customer has 100 concurrent users for IBM Tivoli Asset Management for IT, the following licensing scheme applies:
Quantity in customer Pricing metric environment Entitlements required Concurrent user 100 100
If a customer has 100 authorized users and 50 concurrent users for IBM Tivoli Asset Management for IT, the following licensing scheme applies:
Quantity in customer Pricing metric environment Entitlements required Authorized user 100 100 Concurrent user 50 50
IBM Tivoli Asset Management for IT Self Service Requestor and IBM Tivoli Asset Management for IT Desktop Requisition is licensed per authorized user. For IBM Tivoli Asset Management for IT Self Service Requestor and IBM Tivoli Asset Management for IT Desktop Requisition, a customer must purchase additional entitlements above those purchased for IT Asset Management for IT. If a customer purchases 100 license entitlements for IT Asset Management for IT per authorized user or concurrent user, then the customer is entitled up to 100 authorized user licenses for IBM Tivoli Asset Management for IT Self Service Requestor and IBM Tivoli Asset Management for IT Desktop Requisition each at no additional charge. However, in this scenario if a customer has 150 authorized users for IBM Tivoli Asset Management for IT Self Service Requestor and IBM Tivoli Asset Management for IT Desktop Requisition, each of the following licensing schemes applies:
Additional user User quantity License license Orderable in customer entitlements User's entitlements component environment required entitled required Asset Management 100 100 100 0 for IT Asset Management 150 100 50 for IT Self Service Requestor Asset Management 150 100 50 for IT Desktop Requisition
Pricing example for IBM Tivoli Integration Adapter
IBM Tivoli Integration Adapter is licensed per server on which the product is installed.
If a customer has installed the product on two servers, the following licensing scheme applies:
Quantity in customer Pricing metric environment Entitlements required Server 2 2
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This product is available only via Passport Advantage. It is not available as shrinkwrap.
Product group: Tivoli
Product Identifier Description Tivoli Asset Management for IT
Product category: Tivoli Asset Management
Value Unit: A Value Unit is a pricing charge metric for program license entitlements which is based upon the quantity of a specific designated measurement used for a given program. Each program has a designated measurement. The most commonly used designated measurement is a processor core. However, for select programs, there are other designated measurements such as users or resources which may include servers, client devices, and messages. The number of Value Unit entitlements required for a program depends on how the program is deployed in your environment and must be obtained from a Value Unit table. You must obtain a PoE for the calculated number of Value Unit entitlements for your implementation. The Value Unit entitlements are specific to a program and may not be exchanged, interchanged, or aggregated with Value Unit entitlements of another program.
Entitled maintenance Sub ID numbers, and description for IBM Tivoli Service Request Manager Multiplatforms
Sub ID Sub ID Description TAMFITSB01 Tiv Asset Mgt for IT Auth Userh Usr TAMFITSB02 Tiv Asset Mgt for IT Sys z Auth Usr TAMFITSB03 Tiv Asset Mgt for IT Conc User TAMFITSB04 Tiv Asset Mgt for IT Sys z Conc Usr TAMFITSB05 Asset Mgt for IT S Svc Rq Auth User TAMFITSB06 Asset Mgt IT Sys z S-Svc Rq Aut Usr TAMFITSB07 Asset Mgt for IT Dsktp Rq Auth User TAMFITSB08 Asset Mgt IT Sys z Dsktp Rq Aut Usr Media pack Media pack description number IBM Tivoli Asset Mgmt for IT V7.1.0 MP BJ0NAML Multiplatform Multilingual
Orders for new licenses will be accepted now.
Shipment will begin on the planned availability date.
Ordering information for Passport Advantage
Passport Advantage allows you to have a common anniversary date for Software Maintenance renewals, which can simplify management and budgeting for eligible new versions and releases (and related technical support) for your covered products. The anniversary date, established at the start of your Passport Advantage Agreement, will remain unchanged while your Passport Advantage Agreement remains in effect. New software purchases will initially include twelve full months of Software Maintenance. Software Maintenance in the second year (the first year of renewal) can be prorated to be coterminous with your common anniversary date. Thereafter, all Software Maintenance will renew at the common anniversary date for 12 full months of maintenance.
Refer to the IBM International Passport Advantage Agreement and to the IBM Software Support Handbook for specific terms relating to, and a more complete description of, technical support provided through Software Maintenance.
The quantity to be specified for the Passport Advantage part numbers in the following table is per required number of Value Units. To order for Passport Advantage, specify the desired part number and quantity.
Part Description number IBM Tivoli Asset Management for IT Authorized E041VLL User Annual SW Maintenance Renewal IBM Tivoli Asset Management for IT Authorized D61IZLL User License + SW Maintenance 12 Months IBM Tivoli Asset Management for IT Authorized D61J0LL User SW Maintenance Reinstatement 12 Months IBM Tivoli Asset Management for IT Concurrent E0423LL User Annual SW Maintenance Renewal IBM Tivoli Asset Management for IT Concurrent D61JBLL User License + SW Maintenance 12 Months IBM Tivoli Asset Management for IT Concurrent D61JCLL User SW Maintenance reinstatement 12 Months IBM Tivoli Asset Management for IT System z E041WLL Authorized User annual SW Maintenance Renewal IBM Tivoli Asset Management for IT System z D61J1LL Authorized User License + SW Maintenance 12 Months IBM Tivoli Asset Management for IT System z D61J2LL Authorized User SW Maintenance Reinstatement 12 Months IBM Tivoli Asset Management for IT System z E0424LL Concurrent User annual SW Maintenance Renewal IBM Tivoli Asset Management for IT System z D61JDLL Concurrent User License + SW Maintenance 12 Months IBM Tivoli Asset Management for IT System z D61JELL Concurrent User SW Maintenance Reinstatement 12 Months IBM Tivoli Asset Management for IT Desktop E042ALL Requisition Authorized User Annual SW Maintenance Renewal IBM Tivoli Asset Management for IT Desktop D61JSLL Requisition Authorized User License + SW Maintenance 12 Months IBM Tivoli Asset Management for IT Desktop D61JTLL Requisition Authorized User SW Maintenance Reinstatement 12 Months IBM Tivoli Asset Management for IT Desktop E041ULL Requisition System z Authorized User Annual SW Maintenance Renewal IBM Tivoli Asset Management for IT Desktop D61IXLL Requisition System z Authorized User License + SW Maintenance 12 Months IBM Tivoli Asset Management for IT Desktop D611YLL Requisition System z Authorized User SW Maintenance Reinstatement 12 Months IBM Tivoli Asset Management for IT Self Service E0425LL Requestor Authorized User Annual SW Maintenance Renewal IBM Tivoli Asset Management for IT Self Service D61JFLL Requestor Authorized User License + SW Maintenance 12 Months IBM Tivoli Asset Management for IT Self Service D61JGLL Requestor Authorized User SW Maintenance Reinstatement 12 Months IBM Tivoli Asset Management for IT Self Service E0429LL Requestor System z Authorized User Annual SW Maintenance Renewal IBM Tivoli Asset Management for IT Self Service D61JQLL Requestor System z Authorized User License + SW Maintenance 12 Months IBM Tivoli Asset Management for IT Self Service D61JRLL Requestor System z Authorized User SW Maintenance Reinstatement 12 Months IBM Tivoli Integration Adapter Server Annual E03ZDLL SW Subscription & Support Renewal IBM Tivoli Integration Adapter Server License D61DILL + SW Subscription & Support 12 Months IBM Tivoli Integration Adapter Server SW D61DILL Subscription & Support Reinstatement 12 Months
To order a media pack for Passport Advantage, specify the part number in the desired quantity from the following table:
Part Description number IBM Tivoli Asset Management for IT V7.1.0 BJ0NAML Multiplatforms English CD ROM Media Pack IBM Tivoli Integration Adapter for Multiplatforms BJ0PBEN V7.1.0 Multilingual CD ROM Media Pack
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|Terms and conditions|
The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with IBM are contained in the applicable contract documents such as the IBM International Program License Agreement (IPLA), IBM International Passport Advantage Agreement, and the IBM Agreement for Acquisition of Software Maintenance.
This product is available only via Passport Advantage. It is not available as shrinkwrap.
Licensing: IPLA including the LI document and PoE govern your use of the program. PoEs are required for all authorized use. Part number products only, offered outside of Passport Advantage, where applicable, are license only and do not include Software Maintenance.
LI form number: GC23-6569
The program's LI will be available for review on the IBM Software License Agreement Web site
Limited warranty applies: Yes
Limited warranty: IBM warrants that when the program is used in the specified operating environment, it will conform to its specifications. The warranty applies only to the unmodified portion of the program. IBM does not warrant uninterrupted or error-free operation of the program or that IBM will correct all program defects. You are responsible for the results obtained from the use of the program.
IBM provides you with access to IBM databases containing information on known program defects, defect corrections, restrictions, and bypasses at no additional charge. For further information, consult the IBM Software Support Handbook found at
IBM will maintain this information for at least one year after the original licensee acquires the program (warranty period).
Program technical support: Technical support of a program product will be available for a minimum of three years from the general availability date, as long as your Software Maintenance is in effect. This technical support allows you to obtain assistance (via telephone or electronic means) from IBM for product-specific, task-oriented questions regarding the installation and operation of the program product. Software Maintenance also provides you with access to updates, releases, and versions of the program. You will be notified, via announcement letter, of discontinuance of support with 12 months' notice. If you require additional technical support from IBM, including an extension of support beyond the discontinuance date, contact your IBM representative or IBM Business Partner. This extension may be available for a fee.
Money-back guarantee: If for any reason you are dissatisfied with the program and you are the original licensee, you may obtain a refund of the amount you paid for it, if within 30 days of your invoice date you return the program and its PoE to the party from whom you obtained it. If you downloaded the program, you may contact the party from whom you acquired it for instructions on how to obtain the refund.
For clarification, note that for programs acquired under the IBM International Passport Advantage offering, this term applies only to your first acquisition of the program, and for programs acquired under any of IBM's On/Off Capacity on Demand (On/Off CoD) software offerings, this term does not apply since these offerings apply to programs already acquired and in use by you.
Authorization for use on home/portable computer: You may not copy and use this program on another computer without paying additional license fees.
Volume orders (IVO): No
Passport Advantage applies: Yes, and through the Passport Advantage Web site at
Software Maintenance applies: Yes. Software Maintenance is included with licenses purchased through Passport Advantage and Passport Advantage Express. Product upgrades and Technical Support are provided by the Software Maintenance offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software and Technical Support provides voice and electronic access to IBM support organizations, worldwide.
IBM includes one year of Software Maintenance with each program license acquired. The initial period of Software Maintenance can be extended by the purchase of a renewal option, if available.
While your Software Maintenance is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions, and code-related questions. IBM provides assistance via telephone and, if available, electronic access, only to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, 7 days a week. For additional details, consult your IBM Software Support Handbook at
Software Maintenance does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under the applicable agreements.
For additional information about the International Passport Advantage Agreement and the IBM International Passport Advantage Express Agreement, visit the Passport Advantage Web site at
Other support: SoftwareXcel
System i Software Maintenance applies: No
Variable charges apply: No
Educational allowance available:
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|IBM Electronic Services|
IBM has transformed its delivery of hardware and software support services to help you achieve higher system availability. Electronic Services is a Web-enabled solution that offers an exclusive, no-additional-charge enhancement to the service and support available for IBM servers. These services are designed to provide the opportunity for greater system availability with faster problem resolution and preemptive monitoring. Electronic Services comprises two separate, but complementary, elements: Electronic Services news page and Electronic Services Agent.
The Electronic Services news page is a single Internet entry point that replaces the multiple entry points traditionally used to access IBM Internet services and support. The news page enables you to gain easier access to IBM resources for assistance in resolving technical problems.
The Electronic Service Agent is no-additional-charge software that resides on your server. It monitors events and transmits system inventory information to IBM on a periodic, client-defined timetable. The Electronic Service Agent automatically reports hardware problems to IBM. Early knowledge about potential problems enables IBM to deliver proactive service that may result in higher system availability and performance. In addition, information collected through the Service Agent is made available to IBM service support representatives when they help answer your questions or diagnose problems. Installation and use of IBM Electronic Service Agent for problem reporting enables IBM to provide better support and service for your IBM server.
To learn how Electronic Services can work for you, visit
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Information on charges is available at Web site
In the Electronic tools category, select the option for Purchase/upgrade tools.
For Passport Advantage and charges, contact your IBM representative or your authorized IBM Business Partner. Additional information is also available at
Business Partner information:
If you are an IBM Business Partner Distributor for Workstation Software acquiring products from IBM, you may link to Passport Advantage Online for resellers where you can obtain Business Partner pricing information. An IBM ID and password are required.
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To order, contact the Americas Call Centers or your local IBM representative.
To identify your local IBM representative, call 800-IBM-4YOU (426-4968).
Phone: 800-IBM-CALL (426-2255) Fax: 800-2IBM-FAX (242-6329) Internet: firstname.lastname@example.org Mail: IBM Teleweb Customer Support ibm.com Sales Execution Center, Americas North 3500 Steeles Ave. East, Tower 3/4 Markham, Ontario Canada L3R 2Z1 Reference: SE001
The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.
Note: Shipments will begin after the planned availability date.
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