IBM Tivoli Netcool Enterprise VoIP Manager V1.1 delivers basic problem and fault management of VoIP devices

IBM United States Software Announcement 207-334
December 11, 2007

 

 ENUS207334.PDF (64KB)

 

Table of contents  Document options  
TOC link At a glance TOC link Publications
TOC link Overview TOC link Technical information
TOC link Key prerequisites TOC link Ordering information
TOC link Planned availability dates TOC link Terms and conditions
TOC link Description TOC link IBM Electronic Services
TOC link Product positioning TOC link Prices
TOC link Education support TOC link Order now
TOC link Offering Information  
 
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At a glance

IBM Tivoli Netcool Enterprise VoIP Manager V1.1 :

  • Provides simplified Voice over Internet Protocol (VoIP) management: You can manage your VoIP applications, servers, and underlying IT infrastructure.
  • Delivers comprehensive reporting capabilities: Reports provide results for monitoring services, performance, fault, and usage trends for capacity planning.
  • Reduces the time for VoIP troubleshooting: Automates the alerting process, so identifying the cause occurs quickly and accurately. This decreases the response time to respond to network outages or Voice over Internet Protocol (VoIP) problems.
  • Integrates into the Tivoli Network Management suite: Enhances existing network management applications for end-to-end IPT management in real time by passing alerts on to your existing Omnibus platform.
  • Provides scalability: Designed to manage medium to large enterprise, call centers, and MSP environments of up to 100,000 IP endpoints.
  • Supports multivendor environments: Manages Cisco's Cisco Unified Communications Manager (CUCM, formerly CCM) 4.1, 4.2, 4.3 and Cisco Unified Communications Manager (CUCM, formerly CCM) 5.1, as well as Nortel's CS1K. Will expand, over time, to include other leading platforms.

For ordering, contact:

Your IBM representative or IBM Americas Call Centers at 800-IBM-CALL (Reference: YE001).
 
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Overview

IBM Tivoli® Netcool Enterprise VoIP Manager V1.1 out-of-the-box software provides comprehensive management of voice application health with integrated, best-of-breed fault and performance management. Designed to meet the requirements of medium and large enterprise, call centers, and managed service providers (MSPs), Tivoli Netcool Enterprise VoIP Manager delivers real-time visibility for Voice over Internet Protocol (VoIP) availability, performance, and capacity, with robust tools for troubleshooting problems.

This packaged offering includes both IBM Tivoli Netcool/OMNIbus and IBM Tivoli Monitoring, making it a good choice for Tivoli customers who want a straight-forward way to extend their current monitoring solution to seamlessly manage VoIP. Since Enterprise VoIP Manager integrates and supports leading VoIP vendors Cisco and Nortel, customers with those environments can expect a shorter time to value.

Highlights of Tivoli Netcool Enterprise VoIP Manager:

  • Broad coverage of the essential VoIP infrastructure, from PBX to gateways.
  • Real-time visibility into availability and performance so operations staff can proactively detect and manage problems.
  • Historical reports for insight into utilization and resource capacity to help avoid problems.
  • Out-of-the-box integration and support for Cisco and Nortel for rapid time to value.
  • It takes advantage of Netcool/OMNIbus and Tivoli Monitoring, minimizing the license cost, deployment effort, and training required for customers already using those products.
  • Easily scales as your phones and activity grows, or, in the case of MSPs, as the solution is deployed.
  • Foundation of a broader management solution with robust integration features across the Tivoli portfolio.

 
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Key prerequisites

IBM Tivoli Netcool Enterprise VoIP Manager V1.1 runs on hardware capable of supporting the software listed in the Software requirements section.
 
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Planned availability dates
  • December 19, 2007: Electronic general availability
  • January 15, 2008: Media and physical general availability

 
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Description

IBM Tivoli Netcool Enterprise VoIP Manager V1.1 is a long awaited component of full end-to-end next generation network management products. Integrating with Tivoli monitoring, Omnibus alerts, and other applications, it provides the entry point to managing new Voice over Internet Protocol (VoIP) technologies. It is the first in a planned sequence of releases for medium to large enterprises, managed service providers (MSPs), and call center customers to manage their VoIP devices, applications, and infrastructure. Without the ability to manage voice on the data network with unique tools designed specifically for voice, the singular data management tool cannot track, alert, or report on the voice layered packets.

Tools of the past

  • Monitored up and down status of data devices and data transport only, no voice or video capabilities
  • Were non-compatible, non-interfacing, and customized for every account
  • Continue justifying investment dollars using tools that don't work
  • Can not use across accounts in a shared enterprise environment; very costly security evaluations
  • Cannot apply the non-integrated tools into enterprises due to operational costs

Tools of today

  • No common tool across platforms; need separate tool for Cisco, Avaya, Siemens, Nortel, and traditional PSTN.
  • Can not use tools in a shared environment; each account must purchase, install, and manage on a separate server; no global enterprises
  • No integration of inventory, reporting, monitoring, data warehouse; prohibits automation, requires manual interaction
  • No common tools for all data, voice, and video devices

Tools of tomorrow

  • One size fits all; common tools across all IPT platforms including Cisco, Avaya, Siemens, Nortel
  • A single tool that monitors all devices and delivers alerts on thresholds: data, voice, video, servers, mobility products, unified messaging, endpoints, applications
  • Sharable, reusable, true enterprise applicable: spreads costs and operational model across multiple accounts
  • Integrates and interfaces with all telecom business aspects of the converged environment

With IBM Tivoli Netcool Enterprise VoIP Manager V1.1, you get:

  • A single, scalable, enterprise product already integrated into the IBM Tivoli suite of management tools
  • A common Web portal for reporting, monitoring, alerting, and data warehousing
  • A single fault and performance management product for converged data, voice, and video
  • VoIP management based on industry standards for management information base, simple network management protocol, call detail records, quality of service, and voice quality management
  • A cost effective end-to-end converged IP telephony (IPT) platform management product

IBM Tivoli Netcool Enterprise VoIP Manager V1.1 brings an IBM Tivoli Management agent for VoIP into the arena to provide performance monitoring of the Cisco Unified Communications Manager (CUCM, formerly CCM), unified voicemail systems, Nortel's CS1K IP-based servers, along with other VoIP designated network devices such as routers, switches, and gateways. Real-time alerts are sent to Omnibus, and accessed through a single Webtop GUI interface. The Universal Agents provide performance polling, and collect data via the IBM Tivoli Monitoring back end. All data is stored in a single IBM Tivoli Monitoring data warehouse and available for reporting requirements.

The offering content and specifications for IBM Tivoli Netcool Enterprise VoIP Manager V1.1 are identified below.

Base content

  • Packaged solution
    • Integrated fault and performance solution for VoIP networks
  • Performance management
    • IBM Tivoli Monitoring base including:
      • TEMS, TEPS, TEP components, Universal Agents, and warehouse proxy agent
    • IBM Tivoli Monitoring VoIP Agents
      • Out-of-the-box VoIP reports
  • Fault management
    • Tivoli Netcool/OMNIbus base
    • Tivoli Netcool/OMNIbus probes
      • Event integration facility (EIF), universal SNMP, and Syslog
      • Tivoli Netcool/OMNIbus rules
  • Manufacturer support
    • Cisco
      • Cisco Unified Communications Manager (CUCM, formerly CCM) 4.1, 4.2, 4.3
      • Cisco Unified Communications Manager (CUCM, formerly CCM) 5.1
      • Unity, CER
      • Gateways, Gatekeepers
    • Nortel
      • CS1K, BCM
      • Remote Gateway, Call Pilot
  • Platform support
    • Red Hat 4, Windows® Server 2003
  • Install and deployment
    • IBM Tivoli Monitoring Bundle with Agents and Tivoli Netcool/OMNIbus rules files
  • Documentation
    • Enhanced documentation including a white paper describing solutions deployment strategy

Extended content

  • Fault management
    • Tivoli Netcool/OMNIbus rules
  • Install and deployment
    • IBM Tivoli Monitoring Bundle with Agents and OMNIbus rules files

Serviceability

IBM Support Assistant: The IBM Support Assistant provides an easy, consistent user interface, which enables the independent resolution of software questions. Netcool Enterprise VoIP Manager, as well as many other IBM software products, provides a plug-in which makes its product information available to the user through the Support Assistant. Support Assistant has three components:

  • Search component — The search component allows you to search the IBM database for technical notes and other documents that may help solve a problem or provide additional information about the product.
  • Service component — The service component offers assistance if you choose to submit a problem by providing access to the Electronic Service Request Web site.
  • Support links component — The support links component offers a consolidated list of IBM Web links organized by brand and product. Help desk personnel might want to install Support Assistant in order to better support end users. You can download the Support Assistant from the following Web site

Accessibility by people with disabilities

A U.S. Section 508 Voluntary Product Accessibility Template (VPAT) containing details on accessibility compliance can be requested at

Section 508 of the U.S. Rehabilitation Act

All graphical user interfaces are managed through IBM Tivoli Monitoring and Netcool/OMNIbus.
 
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Product positioning

IBM Tivoli Netcool Enterprise VoIP Manager V1.1 provides out-of-the-box monitoring and reporting of enterprise VoIP network components and integrates into the existing Tivoli network management suite of applications. Enterprise VoIP Manager complements the IBM Tivoli offerings by adding the capabilities to close the gap between voice and data management environments. On a road map to further VoIP capabilities and next generation network products, Enterprise VoIP Manager V1.1 is only a first step in moving into the future of full end-to-end network management.

Enterprise VoIP Manager V1.1 will performs basic fault and performance management using an IBM Tivoli Monitoring VoIP agent, in line with Omnibus for the Cisco and Nortel VoIP specific devices.

IBM Tivoli Netcool Enterprise VoIP Manager V1.1 can bring value add to existing Tivoli and Omnibus customers, as an add-on to their data network management capabilities when migrating to VoIP. With IP PBX monitoring, as well as the unique VoIP requirements of data network devices, Enterprise VoIP Manager V1.1 complements existing Tivoli and Omnibus products and can also complement other voice quality management, call detail records, or quality of service products by providing a level of integration into Tivoli not seen by other manufacturers. IBM Enterprise VoIP Manager V1.1 can also provide opportunities to include IBM Tivoli Manager or Omnibus for those accounts just migrating to VoIP and need additional data network management tools in a single package.

Enterprise VoIP Manager V1.1 is designed for medium large enterprise, call centers, and managed service provider environments up to 100,000 IP endpoints (IP phones). This product is scalable and reliable, and includes configurations with redundancy and failover capabilities. It is designed to allow for multiple tenants, as well as multiple platforms, and multiple server operating systems.

The integration of IBM Tivoli Netcool Enterprise VoIP Manager V1.1, with standard Tivoli products, brings on board the capability to manage the fault and performance requisites for quality voice network management, and when tied with the Tivoli suite, brings full end-to-end management of the total voice and data network components under one roof.

Trademarks

 
Tivoli is a registered trademark of International Business Machines Corporation in the United States or other countries or both.
 
Windows is a registered trademark of Microsoft Corporation.
 
Other company, product, and service names may be trademarks or service marks of others.

 
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Education support

Comprehensive education for IBM Tivoli® products is offered through Worldwide Tivoli Education Delivery Services. A wide range of training options are available, including classes led by instructors, learning on demand, on-site training, and blended learning solutions.

For additional information, visit


 
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Offering Information

Product information is available via the Offering Information Web site

Also, visit the Passport Advantage® Web site


 
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Publications

No publications are shipped with this program.

The IBM Publications Center

The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided. Payment options for orders are via credit card (in the U.S.) or customer number for 20 countries. A large number of publications are available online in various file formats, and they can all be downloaded by all countries, free of charge.
 
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Technical information

Specified operating environment

Hardware requirements

Before attempting to install Netcool Enterprise VoIP Manager, you must ensure that you meet the client system requirements for each workstation. Each workstation must meet the following requirements:

  • 100 MB disk space for the installation of the Netcool Enterprise VoIP Manager.
  • 350 MB disk space for the installation of Tivoli Netcool/OMNIbus V7.1. Refer to OMNIbus documentation for further details.
  • 1 GB disk space for the installation of IBM Tivoli Monitoring V6.1. Refer to Tivoli Monitoring documentation for further details.
  • IBM Support Assistant (optional install) requires an additional 160 MB disk space.
  • OMNIbus and Tivoli Monitoring database storage available.

IBM Tivoli Netcool Enterprise VoIP Manager V1.1 runs on hardware capable of supporting the software listed in the Software requirements section.

Software requirements

Netcool Enterprise VoIP Manager V1.1 is designed to operate with the following operating systems:

  • Red Hat Enterprise Linux™ (RHEL) 4.0 Update 4 WS x86-32 Client Runtime, Server Runtime
  • Windows® Server 2003 Enterprise Edition — x86-32 Client Runtime, Server Runtime
  • Windows XP SP2 Professional x86-32 Client Runtime

You must purchase and install IBM Tivoli Netcool/Webtop Server V2.1 prior to installation of IBM Tivoli Netcool Enterprise VoIP Manager V1.1 to enable Web-based graphical interface.

Companion products

IBM Tivoli Netcool Enterprise VoIP Manager V1.1 can operate with full versions of the following base products:

  • IBM Tivoli Netcool/Impact
  • IBM Tivoli Business System Manager
  • IBM Tivoli Netcool/Reporter

Limitations: The maximum number of managed telephones on the network per installed instance is 100,000.

For additional information, refer to the License Information document that is available on the IBM Software License Agreement Web site

Planning information

Direct customer support: For technical support or assistance, contact your IBM representative or visit

Packaging:

IBM Tivoli Netcool Enterprise VoIP Manager V1.1 is distributed with:

  • International Program License Agreement (Z125-3301)
  • License Information document
  • CD-ROM
  • Publications (refer to the Publications section)

This program, when downloaded from a Web site, contains the applicable IBM license agreement, and License Information, if appropriate, and will be presented for acceptance at the time of installation of the program. For future reference, the license and License Information will be stored in a directory such as LICENSE.TXT.

Security, auditability, and control

IBM Tivoli Netcool Enterprise VoIP Manager V1.1 uses the security and auditability features of the operating system software and the Tivoli Management Framework. The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.

Software Services

IBM Software Services has the breadth, depth, and reach to manage your services needs. You can leverage the deep technical skills of our lab-based, software services team and the business consulting, project management, and infrastructure expertise of our IBM Global Services team. Also, we extend our IBM Software Services reach through IBM Business Partners to provide an unmatched portfolio of capabilities. Together, we provide the global reach, intellectual capital, industry insight, and technology leadership to support any critical business need.

To learn more about IBM Software Services or to contact a Software Services sales specialist, visit

IBM Tivoli Enhanced Value-Based Pricing

Tivoli software products are priced using Tivoli's Enhanced Value-Based Pricing. The Enhanced Value-Based Pricing system is based upon the Tivoli Environment-Managed Licensing Model, which uses a managed-environment approach — whereby price is determined by what is managed rather than the number and type of product components installed.

For example, all servers monitored with Tivoli's monitoring product (IBM Tivoli Monitoring) require entitlements sufficient for those servers. Other Tivoli products may manage clients, client devices, agents, network nodes, users, or other items, and are licensed and priced accordingly.

Unlike typical systems management licensing models that require entitlements of specific software components to specific systems, the IBM Tivoli Environment-Managed Licensing Model provides the customer flexibility to deploy its Tivoli software products within its environment in a manner that can address and respond to the customer's evolving architecture. That is, as the architecture of a customer's environment changes, the customer's implementation of Tivoli software can be altered as needed without affecting the customer's license requirements (as long as the customer does not exceed its entitlements to the software).

Under Enhanced Value-Based Pricing, licensing and pricing of server-oriented applications are determined based upon the server's use in the customer's environment. Typically, such applications are licensed and priced in a manner that corresponds to each installed and activated processor of the server managed by the Tivoli application to help correlate price to value while offering a simple solution.

Where a server is physically partitioned, this approach is modified. This partitioning technique is the approach used with systems that have either multiple cards or multiple frames, each of which can be configured independently. For servers capable of physical partitioning (for example, IBM System p™ Scalable POWERparallel Systems® servers, Sun Ultra servers, and HP Superdome servers), an entitlement is required for each processor in the physical partition being managed by the Tivoli application. For example, assume that a server has 24 processors installed in aggregate. If this server is not partitioned, entitlements are required for all 24 processors. If, however, it is physically partitioned into three partitions each containing eight processors, and Tivoli products were managing only one of the three partitions, then entitlements would be required for the eight processors on the physical partition managed by the Tivoli application.

For servers with virtual or logical partitions, entitlements are required for all installed and activated processors on the server. For each Tivoli application managing a clustered environment, licensing is based on the cumulative number of installed and activated processors on each server in the cluster. Where the cluster includes physically partitioned servers, the considerations described above concerning physically partitioned servers apply as well.

Enhanced Value-Based Pricing recognizes the convergence of RISC/UNIX® and Microsoft® Windows/Intel® technologies, in order to simplify the customer's licensing requirements, and to provide a smoother, more scalable model. Pricing and licensing do not differentiate between non-System z™ server platforms or operating systems. For some products, this platform neutrality extends to System z and other host servers as well.

IBM Tivoli Enhanced Value-Based Pricing terminology definitions

Authorized user

An authorized user is one and only one individual (named or unnamed) within or outside the customer's enterprise. A proof of entitlement (PoE) must be obtained for each individual user accessing the program in any manner. A program licensed under an authorized user PoE may be installed on a single computer or server, and accessed by multiple users, provided that a PoE has been obtained for each individual user accessing the program either directly or indirectly (via a multiplexing program, device, or application server) through any means on behalf of the user.

Note that:

  • Authorized users have unique, specific identities and IDs cannot be shared.
  • An ID can establish one or more connections and count as a single authorized user
  • Specifics to affected security products
    • An authorized user of IBM Tivoli Federated Identity Manager is any ID that accesses an application or service managed or protected by IBM Tivoli Federated Identity Manager.
    • An authorized user of IBM Tivoli Directory Integrator is one whose identity can be synchronized by IBM Tivoli Directory Integrator or that can access a connected system that can be synchronized by IBM Tivoli Directory Integrator.
    • An authorized user of IBM Tivoli Identity Manager is any ID whose identity is recorded in the Tivoli Identity Manager identity store.
    • An authorized user of IBM Tivoli Access Manager for e-business is any ID that accesses an application or service managed or protected by IBM Tivoli Access Manager for e-business.

Application instance

A license entitlement is required for each instance of the application being connected.

Client device or client

A client device is a computing device that requests the execution of a set of commands, procedures, or applications from another computer system that is typically referred to as a server. Multiple client devices may share access to a common server. A client device generally has some processing capability or is programmable to allow a user to do work. Examples include, but are not limited to, notebook computers, desktop computers, desk-side computers, technical workstations, appliances, automated teller machines, point-of-sale terminals, tills and cash registers, and kiosks.

Concurrent user

A concurrent user is one and only one individual within or outside the customer's enterprise. The number of PoEs required is for the highest number of users simultaneously accessing the program or any program components either directly or indirectly (via a multiplexing program, device, or application server) through any means on behalf of the user.

Concurrent user (limited user)

A concurrent user limited to read-only operation. Refer to Concurrent user definition.

Engine

An engine is also referred to as a central processor (CP) or processor. Engines for traditional workloads are called General Purpose CPs. Engines for Linux workloads are called Integrated Facility for Linux (IFL) engines or Linux-only engines. Engines for Coupling Facility workloads are called Integrated Coupling Facility (ICF) engines.

Enterprise

A person or single entity and the subsidiaries owned by more than 50 percent.

External user

An external user is an authorized user who is not part of the enterprise.

IBM IFL

This optional facility enables additional processing capacity exclusively for Linux workload, with no effect on the model designation of a System z or OS/390® server. Consequently, executing Linux workload on the IBM Integrated Facility for Linux will not, in most cases, result in any increased IBM software charges for z/OS®, OS/390, VM, VSE, or TPF operating systems or applications. There is, as indicated, a charge associated with the IFL, and there may also be a charge for applications that run on the IFL.

The IFL may be dedicated to a single Linux-mode logical partition or it may be shared by multiple Linux-mode logical partitions. Installations should note that the Linux workspace enabled by this facility will not support any of the S/390 traditional operating systems (OS/390, TPF, VSE, or VM). Only Linux applications or Linux operating in conjunction with the Virtual Image Facility™, an environment that operates within a logical partition or in native S/390® mode and provides the capability to create multiple Linux images, is supported by the IBM S/390 Integrated Facility for Linux.

IBM Tivoli Directory Integrator connected system

A connected system is any directory, database, application, or file integrated or merged by IBM Tivoli Directory Integrator.

IBM Tivoli Storage HSM for Windows terabyte (TB) capacity

IBM Tivoli Storage HSM for Windows includes primary HSM disk storage pool size combined with the amount of utilized HSM removable media storage pool. Storage pools are configured on the IBM Tivoli Storage Manager server.

IBM System Storage™ Archive Manager TB capacity

IBM System Storage Archive Manager includes primary disk storage pool size combined with the amount of utilized primary removable media storage used by the IBM System Storage Archive Manager server.

Capacity notes

  • Capacity does not include:
    • Copy storage pools for the space-managed data that reside on disk.
    • Copy storage pools for the space-managed data that reside on removable media.
    • Space used on the IBM Tivoli Storage Manager server for any purpose other than the primary storage of space-managed data.
    • Disk on the host being space managed.
  • A virtual tape library (VTL) is considered a removable media device, so capacity is based on utilization.
  • The minimum amount of capacity that can be purchased is 1 TB.
  • Partial capacity will be rounded up to the next whole number of TB.
  • Additional capacity must be added in increments of 1 TB.

IBM TotalStorage® Productivity Center TB capacity

A TB capacity is each individual TB of storage capacity managed by the IBM TotalStorage Productivity Center products. Managed capacity for the IBM TotalStorage Productivity Center for Replication includes both the source and target devices.

Install

An install is a copy or instance of the program in the enterprise.

Managed processor (charging under full capacity in the managed environment)

Charges are based on the active processors on the machines in the computing environment affiliated with the program rather than on the server where the program is run. The managed processors that require PoEs are defined in the License Information's program-unique terms.

Notes:

  1. IBM defines a physical processor in a computer as a functional unit that interprets and executes instructions. A physical processor consists of at least an instruction control unit and one or more arithmetic and logic units.
  2. Multicore technology allows two or more processors (commonly called cores) to be active on a single silicon chip. With multicore technology, IBM considers each core to be a physical processor. For example, in a dual-core chip, there are two physical processors residing on the single silicon chip.
  3. The program may not run on some or all of the processors for which PoEs are required by the program's valuation method.
  4. In the System z IFL environment, each IFL engine is considered a single physical processor.
  5. Threading, a technique which makes a single processor seem to perform as two or more, does not affect the count of physical processors.
  6. Where blade technology is employed, each blade is considered a separate server and charging is based upon the total number of processors on the blades with which the program is affiliated.
  7. Not all processors require the same number of Value Unit entitlements. To determine the number of Value Unit entitlements required, refer to the processor Value Unit conversion table on the Passport Advantage Web site

Millions of Service Units (MSUs)

Millions of Service Units (MSU) is defined as millions of CPU service units per hour; the measure of capacity used to describe the computing power of the hardware processors on which S/390 or System z software runs. Processor MSU values are determined by the hardware vendor, IBM, or Software Compatible Vendors (SCVs).

For more detailed information about System z software pricing, go to

Network node or node

Network nodes include routers, switches, hubs, and bridges that contain a network management agent. A single network node may contain any number of interfaces or ports.

Network security device

Network security device is any network-based security appliance or server running network security software that provides a source of security events or logs. Examples include, but are not limited to, firewalls, application firewalls, intrusion detection systems, intrusion protection systems, virtual private networks (VPNs), threat protection products (antivirus gateways), content filtering (Web, e-mail), identity and access management, directory servers, network anomaly behavior products, and multifunction security appliances.

Partitions

A server's resources (CPU, memory, I/O, interconnects, and buses) may be divided according to the needs of the applications running on the server. This partitioning can be implemented with physical boundaries (physical partitions) or logical boundaries (logical partitions).

Physical partitions are defined by a collection of processors dedicated to a workload and can be used with systems that have either multiple cards or multiple frames, each of which can be configured independently. In this method, the partitions are divided along hardware boundaries and processors, and the I/O boards, memory, and interconnects are not shared.

Logical partitions are defined by software rather than hardware and allocate a pool of processing resources to a collection of workloads. These partitions, while separated by software boundaries, share hardware components and run in one or more physical partitions.

Port

A port is the physical connection between a device and the network.

Processor (per processor charging under full capacity)

In full capacity charging, PoEs must be acquired for all activated processors (available for use) that are on the server where the program or a component of the program is run.

Notes:

  1. IBM defines a physical processor in a computer as a functional unit that interprets and executes instructions. A physical processor consists of at least an instruction control unit and one or more arithmetic and logic units.
  2. Multicore technology allows two or more processors (commonly called cores) to be active on a single silicon chip. With multicore technology, IBM considers each core to be a physical processor. For example, in a dual-core chip, there are two physical processors residing on the single silicon chip.
  3. In the System z IFL environment, each IFL engine is considered a single physical processor.
  4. Threading, a technique which makes a single processor seem to perform as two or more, does not affect the count of physical processors.
  5. Where blade technology is employed, each blade is considered a separate server and charging is based upon the total number of processors on the blade on which the program is run.
  6. Multicore technology allows two or more processors (commonly called cores) to be active on a single silicon chip. With multicore technology, IBM considers each core to be a physical processor. For example, in a dual-core chip, there are two physical processors residing on the single silicon chip.
  7. In the System z IFL environment, each IFL engine is considered a single physical processor.
  8. Threading, a technique which makes a single processor seem to perform as two or more, does not affect the count of physical processors.
  9. Where blade technology is employed, each blade is considered a separate server and charging is based upon the total number of processors on the blade on which the program is run.
  10. When a server is shipped with six processors, but two of them are inactive, four processors are active for the customer.
  11. Not all processors require the same number of Value Unit entitlements. To determine the number of Value Unit entitlements required, refer to the processor Value Unit conversion table on the Passport Advantage Web Site

Resource Value Unit

Resource Value Unit is a pricing charge metric for program license entitlements which is based upon the quantity of a specific designated measurement used for a given program. Refer to the Value Units definition.

Server

A server is a computer system that executes requested procedures, commands, or applications to one or more user and/or client devices over a network. A proof of entitlement (PoE) must be obtained for each server on which the program or a component of the program is run or for each server managed by the program. Where "blade" technology is employed, each blade is considered a separate server.

Standby or backup systems

For programs running or resident on backup machines, IBM defines three types of situations: cold, warm and hot. In cold and warm situations, a separate entitlement for the copy on the backup machine is normally not required and typically no additional charge applies. In a hot backup situation, the customer needs to acquire other licenses or entitlements sufficient for that server. All programs running in backup mode must be solely under the customer's control, even if running at another enterprise's location.

As a practice, the following are definitions and allowable actions concerning the copy of the program used for backup purposes:

Cold: A copy of the program may reside, for backup purposes, on a machine as long as the program is not started. There is no additional charge for this copy.

Warm: A copy of the program may reside for backup purposes on a machine and is started, but is idling, and is not doing any work of any kind. There is no additional charge for this copy.

Hot: A copy of the program may reside for backup purposes on a machine, is started, and is doing work. The customer must acquire a license or entitlements for this copy and there will generally be an additional charge.

Doing work includes, for example, production, development, program maintenance, and testing. It also could include other activities such as mirroring of transactions, updating of files, synchronization of programs, data, or other resources (for example, active linking with another machine, program, database or other resource, and so on), or any activity or configurations that would allow an active hot switch or other synchronized switch-over between programs, databases, or other resources to occur.

In the case of a program or system configuration that is designed to support a high availability environment by using various techniques (for example, duplexing, mirroring of files or transactions, maintaining a heartbeat, active linking with another machine, program, database, or other resource), the program is considered to be doing work in the hot situation and a license or entitlement must be purchased.

Terabyte (T/TB)

1 terabyte of managed storage = 2 to the 40th power bytes = 1,099,511,627,776 bytes.

Tivoli Management Points

A Tivoli Management Point is a metric used to compute license quantities and is program specific.

Value Units

A Value Unit is a pricing charge metric for program license entitlements which is based upon the quantity of a specific designated measurement used for a given program. Each program has a designated measurement. The most commonly used designated measurements are processor cores and MSUs. However, for select programs, there are other designated measurements such as servers, users, client devices, and messages. The number of Value Unit entitlements required for a specific implementation of the given program must be obtained from a conversion table associated with the program. Customers must obtain a PoE for the appropriate number of Value Unit entitlements for their implementation. The Value Unit entitlements of a given program cannot be exchanged, interchanged, or aggregated with Value Unit entitlements of another program. Whenever the designated measurement is a processor core, not all processors require the same number of Value Unit entitlements. To determine the number of Value Unit entitlements required, refer to the processor Value Unit conversion table on the Passport Advantage Web site

Volume Unit Exhibit (VUE) 002 is applicable to the following products:

IBM Tivoli Netcool Enterprise VoIP Manager

VUE B

From quantity      To quantity      Factor
  0                 10              1.00
 11                100              0.90
101                250              0.80
251                500              0.65
501                or more          0.45

Product and licensing Web sites

A complete list of IBM Tivoli products is available at

IBM Tivoli product licensing documents are available at

Passport Advantage

Through the Passport Advantage Agreement, you may receive discounted pricing based on their total volume of eligible products, across all IBM brands, acquired worldwide. The volume is measured by determining the total Passport Advantage points value of the applicable acquisitions. Passport Advantage points are only used for calculating the Entitled Passport Advantage discount.

To determine the required IBM Tivoli product configuration under Passport Advantage, the IBM Tivoli Enhanced Value-Based Pricing Model applies. The customer's environment is evaluated on a per-product basis.

Use the following two-step process to determine the total Passport Advantage points value:

  1. Analyze your environment to determine the number of charge units for a product. The quantity of each product's part numbers to be ordered is determine by that analysis.
  2. Order the Passport Advantage part numbers. A Passport Advantage point value, which is the same worldwide for a specific part number regardless of where the order is placed, is assigned to each IBM Tivoli product part number. The Passport Advantage point value for the applicable part number, multiplied by the quantity for that part number, will determine the Passport Advantage points for that IBM Tivoli product part number. The sum of these Passport Advantage points determines the Passport Advantage point value of the applicable IBM Tivoli product authorizations which then may be aggregated with the point value of other applicable Passport Advantage product acquisitions to determine the total Passport Advantage points value.

The discounted pricing available through Passport Advantage is expressed in the form of Suggested Volume Prices (SVPs), which vary depending on the SVP level. Each SVP level is assigned a minimum total Passport Advantage point value, which must be achieved, in order to qualify for that SVP level.

Media packs and documentation packs do not carry Passport Advantage points and are not eligible for SVP discounting.

For additional information on Passport Advantage, refer to the following

The following Passport Advantage part number categories may be orderable:

  • License and Software Maintenance 12 Months — This is the product authorization with maintenance to the first anniversary date.
  • Annual Software Maintenance Renewal — This is the maintenance renewal for one anniversary that applies when a customer renews their existing coverage period prior to the anniversary date at which it expires.
  • Software Maintenance Reinstatement 12 months — This is for customers who have allowed their Software Maintenance to expire, and later wish to reinstate their Software Maintenance.
  • Media packs — These are the physical media, such as CD-ROMs, that deliver the product's code.
  • Documentation packs — These contain printed documentation such as the User's Guide and Release Notes.

Pricing example

IBM Tivoli Netcool Enterprise VoIP Manager V1.1

IBM Tivoli Netcool VoIP Manager V1.1 is priced per install. Each physical site is considered a single install of IBM Tivoli Netcool Enterprise VoIP Manager. It is also priced by tier for the number of managed phones and devices. The number of Resource Value Units (RVUs) required per tier is defined below. Volume scaling is applied to each tier as indicated below per specific Volume Unit Exhibit (VUE).

Tier 1 (VUE 002 B) IBM Tivoli Netcool Enterprise VoIP Manager per Resource Value Unit

  • Per 500 IP phones managed
  • Per 100 IP network devices managed

Pricing example

Customer deploys IBM Tivoli Netcool Enterprise VoIP Manager on 2 servers in 1 location, and is managing 19,600 phones and 340 network devices. Calculation of Tier 1 is as follows:

  • 19,600 phones = 40 sets of 500 phones.
  • 340 devices = 4 sets of 100 devices.

Therefore, a quantity of 44 in customer environment.

Pricing Metric        Quantity in   Installs     Net Resource Value
                      customer      required     Units required
                      environment
 
Installs               2            1
Tier 1                44                         41*
 
*Quantity of 44 requires 41 Resource Value Units per Volume Unit
Exhibit B.

 
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Ordering information

This product is only available via Passport Advantage. It is not available as shrinkwrap.

Product group: Systems and Asset Management
 Product Identifier Description (PID)
IBM Tivoli Netcool Enterprise VoIP Manager V1.1 (5724S82)
 
Product category: Network Management and Performance

Value Unit

A Value Unit is a pricing charge metric for program license entitlements which is based upon the quantity of a specific designated measurement used for a given program. Each program has a designated measurement. The most commonly used designated measurement is a processor core. However, for select programs, there are other designated measurements such as users, client devices, and messages. The number of Value Unit entitlements required for a program depends on how the program is deployed in your environment and must be obtained from a Value Unit table. You must obtain a PoE for the calculated number of Value Unit entitlements for your implementation. The Value Unit entitlements are specific to a program and may not be exchanged, interchanged, or aggregated with Value Unit entitlements of another program.

The programs in this announcement all have Value Unit-Based pricing.

New licensees

Orders for new licenses will be accepted now.

Shipment will begin on the planned availability date.

Basic license

Ordering information for Passport Advantage

Passport Advantage allows you to have a common anniversary date for Software Maintenance renewals, which can simplify management and budgeting for eligible new versions and releases (and related technical support) for your covered products. The anniversary date, established at the start of your Passport Advantage Agreement, will remain unchanged while your Passport Advantage Agreement remains in effect. New software purchases will initially include twelve full months of maintenance coverage. Maintenance in the second year (the first year of renewal) can be prorated to be coterminous with your common anniversary date. Thereafter, all Software Maintenance will renew at the common anniversary date and include twelve full months of maintenance.

Refer to the IBM International Passport Advantage Agreement and to the IBM Software Maintenance Handbook for specific terms relating to, and a more complete description of, technical support provided through Software Maintenance.

The quantity to be specified for the Passport Advantage part numbers in the following table is per number of required Value Units. To order for Passport Advantage, specify the desired part number and quantity.

Description                                     Part number
 

CD-ROM Media Package

IBM Tivoli Netcool Enterprise VoIP Mgr V1.1     BP00SEN
 Multiplatform English Media Pack
 

Base Install Licenses

IBM Tivoli Netcool Enterprise VoIP Mgr          D61VZLL
 Base Install License & SW Maint 12 Mo
 
IBM Tivoli Netcool Enterprise VoIP Mgr          E047SLL
 Base Install Annual SW Maint Renewal
 
IBM Tivoli Netcool Enterprise VoIP Mgr          D61W0LL
 Base Install SW Maint Reinstate 12 Mo
 

Tier 1 Licenses

IBM Tivoli Netcool Enterprise VoIP Mgr          D61W1LL
 Tier 1 Res VU License & SW Maint 12 Mo
 
IBM Tivoli Netcool Enterprise VoIP Mgr          E047TLL
 Tier 1 Res VU Annual SW Maint Renewal
 
IBM Tivoli Netcool Enterprise VoIP Mgr          D61W2LL
 Tier 1 Res VU SW Maint Reinstate 12 Mo

 
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Terms and conditions

The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with IBM are contained in the applicable contract documents such as the IBM International Program License Agreement, IBM International Passport Advantage Agreement, and the IBM Agreement for Acquisition of Software Maintenance.

This product is only available via Passport Advantage. It is not available as shrinkwrap.

Licensing: IBM International Program License Agreement including the License Information document and PoE govern your use of the program. PoEs are required for all authorized use. Part number products only, offered outside of Passport Advantage, where applicable, are license only and do not include Software Maintenance.

License Information form number: L-JCOS-782H36

The program's License Information will be available for review on the IBM Software License Agreement Web site

Limited warranty applies: Yes

Limited warranty: IBM warrants that when the program is used in the specified operating environment, it will conform to its specifications. The warranty applies only to the unmodified portion of the program. IBM does not warrant uninterrupted or error-free operation of the program or that IBM will correct all program defects. You are responsible for the results obtained from the use of the program.

IBM provides you with access to IBM databases containing information on known program defects, defect corrections, restrictions, and bypasses at no additional charge. Consult the IBM Software Support Handbook for further information at

IBM will maintain this information for at least one year after the original licensee acquires the program (warranty period).

Program technical support: Technical support of a program product will be available for a minimum of three years from the general availability date, as long as your Software Maintenance is in effect. This technical support allows you to obtain assistance (via telephone or electronic means) from IBM for product-specific, task-oriented questions regarding the installation and operation of the program product. Software Maintenance also provides you with access to updates, releases, and versions of the program. You will be notified, via announcement letter, of discontinuance of support with 12 months' notice. If you require additional technical support from IBM, including an extension of support beyond the discontinuance date, contact your IBM representative or IBM Business Partner. This extension may be available for a fee.

Money-back guarantee: If for any reason you are dissatisfied with the program and you are the original licensee, you may obtain a refund of the amount you paid for it, if within 30 days of your invoice date you return the program and its PoE to the party from whom you obtained it. If you downloaded the program, you may contact the party from whom you acquired it for instructions on how to obtain the refund.

For clarification, note that (1) for programs acquired under the IBM International Passport Advantage offering, this term applies only to your first acquisition of the program and (2) for programs acquired under any of IBM's On/Off Capacity on Demand (CoD) software offerings, this term does not apply since these offerings apply to programs already acquired and in use by you.

Authorization for use on home/portable computer: You may not copy and use this program on another computer without paying additional license fees.

Other terms

Volume orders (IVO): No

IBM International Passport Advantage Agreement

Passport Advantage applies: Yes, and through the Passport Advantage Web site at

Software Maintenance applies: Yes. Software Maintenance is included with licenses purchased through Passport Advantage and Passport Advantage Express. Product upgrades and Technical Support are provided by the Software Maintenance offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software and Technical Support provides voice and electronic access to IBM support organizations, worldwide.

IBM includes one year of Software Maintenance with each program license acquired. The initial period of Software Maintenance can be extended by the purchase of a renewal option, if available.

While your Software Maintenance is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions, and code-related questions. IBM provides assistance via telephone and, if available, electronic access, only to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, 7 days a week. For additional details, consult your IBM Software Support Guide at

Software Maintenance does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under the applicable agreements.

For additional information about the International Passport Advantage Agreement and the IBM International Passport Advantage Express Agreement, visit the Passport Advantage Web site at

IBM Operational Support Services — SoftwareXcel: No

System i™ Software Maintenance applies: No

Variable charges apply: No

Educational allowance available: Not applicable.
 
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IBM Electronic Services

IBM has transformed its delivery of hardware and software support services to help you achieve higher system availability. Electronic Services is a Web-enabled solution that offers an exclusive, no-additional-charge enhancement to the service and support available for IBM servers. These services are designed to provide the opportunity for greater system availability with faster problem resolution and preemptive monitoring. Electronic Services comprises two separate, but complementary, elements: Electronic Services news page and Electronic Services Agent.

The Electronic Services news page is a single Internet entry point that replaces the multiple entry points traditionally used to access IBM Internet services and support. The news page enables you to gain easier access to IBM resources for assistance in resolving technical problems.

The Electronic Service Agent™ is no-additional-charge software that resides on your server. It monitors events and transmits system inventory information to IBM on a periodic, client-defined timetable. The Electronic Service Agent automatically reports hardware problems to IBM. Early knowledge about potential problems enables IBM to deliver proactive service that may result in higher system availability and performance. In addition, information collected through the Service Agent is made available to IBM service support representatives when they help answer your questions or diagnose problems. Installation and use of IBM Electronic Service Agent for problem reporting enables IBM to provide better support and service for your IBM server.

To learn how Electronic Services can work for you, visit


 
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Prices

Information on charges is available at Web site

In the Electronic tools category, select the option for Purchase/upgrade tools.

Business Partner information

If you are an IBM Business Partner — Distributor for Workstation Software acquiring products from IBM, you may link directly to Business Partner pricing information. An ID and password are required (use IBM ID).


 
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Order now

To order, contact the Americas Call Centers or your local IBM representative.

To identify your local IBM representative, call 800-IBM-4YOU (426-4968).

 Phone:      800-IBM-CALL (426-2255)
 Fax:        800-2IBM-FAX (242-6329)
 Internet:   callserv@ca.ibm.com
 Mail:       IBM Teleweb Customer Support
             ibm.com Sales Execution Center, Americas North
             3500 Steeles Ave. East, Tower 3/4
             Markham, Ontario
             Canada
             L3R 2Z1
 
 Reference:  YE001

The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.

Note: Shipments will begin after the planned availability date.

Trademarks

 
System p, System z, Virtual Image Facility, System Storage, System i, and Electronic Service Agent are trademarks of International Business Machines Corporation in the United States or other countries or both.
 
Tivoli, Passport Advantage, Scalable POWERparallel Systems, OS/390, z/OS, S/390, TotalStorage, zSeries, eServer, and PartnerWorld are registered trademarks of International Business Machines Corporation in the United States or other countries or both.
 
Intel is a registered trademark of Intel Corporation.
 
Windows and Microsoft are registered trademarks of Microsoft Corporation.
 
UNIX is a registered trademark of the Open Company in the United States and other countries.
 
Linux is a trademark of Linus Torvalds in the United States, other countries or both.
 
Other company, product, and service names may be trademarks or service marks of others.

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