IBM Workplace Collaborative Learning builds on core Lotus Learning Management System capabilities

IBM United States Software Announcement 207-314
November 27, 2007

 

 ENUS207314.PDF (46KB)

 

Table of contents  Document options  
TOC link At a glance TOC link Publications
TOC link Overview TOC link Technical information
TOC link Key prerequisites TOC link Software Services
TOC link Planned availability dates TOC link Ordering information
TOC link Description TOC link Terms and conditions
TOC link Reference information TOC link IBM Electronic Services
TOC link Education support TOC link Prices
TOC link Offering Information TOC link Order now
 
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At a glance

IBM Workplace Collaboration Learning V2.7

  • Based upon Portal 6.0
  • Student and Administrative User Interface refresh
  • Usability enhancements to core administrative areas such as Course Management and Results
  • Addition of the ability to add critical learning information such as course, users, results, masters, and offering in bulk

For ordering, contact:

Your IBM representative or IBM Americas Call Centers at 800-IBM-CALL (Reference: YE001).
 
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Overview

IBM Workplace Collaborative Learning™ (WCL) 2.7 is a portal-based learning management system that provides learning services to help organizations manage their training programs more efficiently and integrates learning resources on the desktop. Integration with Workplace Collaborative Learning delivers blended learning experiences and provides students with enhanced tools such as course discussion areas, document sharing, Web conferencing, and chat rooms.

IBM Workplace Collaborative Learning is a scalable, highly configurable platform for creating and managing classroom-based and e-learning activities, curriculums, and courseware across the enterprise. Whether the training is to be delivered online or in person, IBM Workplace Collaborative Learning helps organize and track the materials, students, and resources required. IBM Workplace Collaborative Learning is also designed to integrate seamlessly with other Lotus® products, such as IBM Lotus Quickr, IBM Lotus Sametime®, and Web conferencing features of IBM Lotus Sametime so that the learning environment can be enhanced with valuable collaborative tools.

What's new in IBM Workplace Collaborative Learning 2.7

IBM Workplace Collaborative Learning 2.7 addresses various customer requests to further enhance the user interface (UI), usability, stability, and reliability of the application. A few feature enhancements are also available such as:

  • Administrative and student UI refresh
  • Usability enhancements to core administrative areas such as course management and results
  • Integration with IBM Lotus Sametime 7.5 for instant messaging and Web conferences
  • Integration with IBM Lotus Quickr for course collaboration capabilities
  • Support for multiple content servers to house content near users for enhanced performance
  • Capability to add critical learning information such as course, users, results, masters, and offering in bulk

It is IBM's current intent to provide support for additional operating systems and platforms; if and when developed these will be available to active Maintenance customers through the IBM Fix Central at

as follows:

  • Oracle, Linux™, AIX®, Solaris
  • iSeries™ and MSQL

Product plans may change at any time at IBM's sole discretion based on market opportunities or other factors. All information is provided on an "as is" basis, without any warranty of any kind. Expectations on timing should not be construed as a commitment by IBM to deliver the specified software.
 
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Key prerequisites

Refer to the Hardware requirements and Software requirements sections.
 
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Planned availability dates
  • November 30, 2007 (electronic software delivery)
  • December 21, 2007 (media and documentation)

 
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Description

IBM Workplace Collaborative Learning is a scalable, highly configurable platform for creating and managing classroom-based and e-learning activities, curriculums, and courseware across the enterprise. Whether the training is to be delivered online or in person, Workplace Collaborative Learning helps organize and track the materials, students, and resources required. Workplace Collaborative Learning is also designed to integrate seamlessly with other IBM Lotus products, such as IBM Lotus Quickr, IBM Lotus Sametime, and Web conferencing features of IBM Lotus Sametime so that the learning environment can be enhanced with valuable collaborative tools.

What's new in Lotus Workplace Collaborative Learning 2.7

As the next release of the product, Workplace Collaborative Learning 2.7 addresses various customer requests to further enhance the UI, usability, stability and reliability of the application. A few feature enhancements are also available such as:

  • Administrative and Student User interface refresh
  • Usability enhancements to core administrative areas such as course management and results
  • Integration with Lotus Sametime 7.5 for instant messaging and Web conferences
  • Integration with Lotus Quickr for course collaboration capabilities
  • Support for multiple content servers to house content near users for enhanced performance
  • Addiction of the ability to add critical learning information such as course, users, results, masters, and offering in bulk.

Accessibility by people with disabilities

IBM is committed to providing accessible Workplace products for use by people with disabilities.

Section 508 of the U.S. Rehabilitation Act

IBM Workplace Collaborative Learning is capable as of December 21, 2007, when used in accordance with associated IBM documentation, of satisfying the applicable requirements of Section 508 of the Rehabilitation Act, provided that any assistive technology used with the product properly interoperates with it. A U.S. Section 508 Voluntary Product Accessibility Template (VPAT), containing details on the products accessibility compliance, can be requested at

IPLA and Subscription and Support considerations

IPLA licenses can be transferred from one machine to another within, but not limited to an enterprise. You may aggregate the capacity for all the processors the product is operated on to achieve a more economic price. This will result in a single Proof of Entitlement (PoE). It is your responsibility to manage the distribution of Value Units within the limits of the entitlement of the product license.

Subscription and Support must cover the same capacity as the product license entitlement. Subscription and Support will be available in the country in which the agreement is made.
 
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Reference information

Refer to 206-007 , dated January 17, 2006.

Availability of national languages

Product description            Language        GA date
 
IBM Workplace Collab Learn     Multilingual    December 21, 2007
V2.7.0                         (English
                               International,
                               Portuguese,
                               French,
                               Danish,
                               Catalan,
                               Russian,
                               Hebrew,
                               Arabic, Thai,
                               Korean,
                               Chinese —
                               Simplified,
                               Ukrainian,
                               Spanish,
                               Portuguese-
                                Brazilian,
                               German,
                               Swedish,
                               Japanese,
                               Chinese —
                               Traditional,
                               Hungarian,
                               Norwegian
                               Nynorsk,
                               Romanian,
                               Slovenian,
                               Greek,
                               Turkish,
                               Dutch, Czech,
                               Slovakian,
                               Italian,
                               Finnish,
                               Polish)

Trademarks

 
Workplace Collaborative Learning and iSeries are trademarks of International Business Machines Corporation in the United States or other countries or both.
 
Lotus, Sametime, and AIX are registered trademarks of International Business Machines Corporation in the United States or other countries or both.
 
Linux is a trademark of Linus Torvalds in the United States, other countries or both.
 
Other company, product, and service names may be trademarks or service marks of others.

 
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Education support

The following educational offerings are available as listed below:

IBM training provides education to support many IBM offerings. Descriptions of courses for IT professionals and managers are on the IBM training Web site

Call IBM training at 800-IBM-TEACH (426-8322) for catalogs, schedules, and enrollments.

IBM Software Services for Lotus® Education provides education to support many Lotus offerings. For a complete list of offerings visit the Web site at

Technical Skills Software Workshop

No-fee technical skills training workshops (English only) for this product are offered to customers and business partners to gain hands-on skills for installing, configuring, operating, and supporting this product. The workshops are ideal for customers and business partners who are in the process of evaluating, or have already purchased it. Workshops are modeled to be 50 to 70% hands-on labs and are continually updated to current product release.

Workshops are delivered in multiple formats, traditional classroom, Self-Paced (self-study) and instructor led e-learning, all formats have the same content.

Traditional classroom workshops are scheduled and delivered in-person worldwide at IBM and non-IBM locations throughout the year.

Self-Paced/self-study workshops enable the student to view the workshop presentations and execute the labs on their own schedule with no travel required. The presentations have speaker notes and allow the student full control to navigate the information. Students reserve a one-week period to run the labs on a remote, supported, live environment. Support is provided through a monitored forum.

Note: A fast Internet connection is required.

For more details on current workshop content, schedules, and to register for any workshop format, visit


 
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Offering Information

Product information is available via the Offering Information Web site

Also, visit the Passport Advantage® Web site


 
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Publications

No publications are shipped with this product.

The IBM Publications Center

The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided. Payment options for orders are via credit card (in the U.S.) or customer number for 20 countries. A large number of publications are available online in various file formats, and they can all be downloaded by all countries.
 
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Technical information

Hardware requirements

This information may be updated periodically on the Web. For the latest information, refer to the product information center for IBM Workplace Collaboration Services at

Server hardware requirements

Server processor and memory requirements

The following table lists the minimum server processor and memory requirements for each supported server platform.

Server platform           Minimum processor          Minimum RAM
 
IBM AIX(R)                1.2 GHz Power 4+           4 GB
                           processor
Linux(TM)                 2.0 GHz Pentium(R) 4 or    4 GB
                           equivalent
Microsoft(R) Windows(R)   2.0GHz Pentium 4 or        4 GB
                           equivalent
Sun Solaris               1.28 GHz UltraSparc        4 GB
                           IIIi or equivalent
                           processor
IBM iSeries(TM)           Model 810 2-way (750       4 GB
                           MHz) or POWER4(TM)
                           1.1 GHz or higher

Note: The requirements provided are for the default configuration where no external LDAP directories and databases are being used. Contact your IBM representative to determine the capacity requirements for your organization's deployment.

Using the NTFS file system is recommended for Microsoft Windows systems.

Server disk space requirements

Installing IBM WebSphere® Application Server, IBM WebSphere Portal, IBM HTTP Server, IBM Workplace Collaborative Learning™, and the back-end databases requires a minimum of 17 GB of free disk space. This amount does not include the disk space required to install the database software.

If you use a two-server deployment or a multiple-server network deployment, the server that stores the databases for IBM Workplace Collaborative Learning requires a minimum of 10 GB of free disk space. The server that stores the software components for IBM Workplace Collaborative Learning requires a minimum of 7 GB of free disk space.

Note: To install on IBM AIX, the /usr directory and /tmp directory each require a minimum of 2 GB of free disk space. To install on Linux, the /opt directory and /tmp directory each require a minimum of 2 GB of free disk space.

Estimating disk space requirements for IBM Workplace Collaborative Learning

The amount of disk space required for the data and indexes that comprise the database for the collaborative learning capabilities depends on the following factors:

  • Number of courses
  • Number of registered users
  • Average courses per user
  • Average nodes (course elements) per course

Use the following formulas to estimate the size of the data and indexes in a collaborative learning database.

To estimate the data size (in KB), use this formula: number_of_courses *(57 + average_nodes_per_course * 30.4) + number_of_users *(10 + average_courses_per_user * (3.8 + average_nodes_per_course * 1.1))

To estimate the index size (in KB), use this formula: number_of_courses * (12.3 + average_nodes_per_course * 1.4) + number_of_users * (1.5 + average_courses_per_user *(1.6 + average_nodes_per_course * 0.14))

To calculate the required disk space, add the data size to the index size.

Server side network connectivity requirements

The network connectivity requirements are as follows:

  • Network adapter and connection to a physical network that can carry IP packets. For example, Ethernet, token ring, ATM, and so on.
  • Static IP address with an entry in DNS.
  • Configured fully qualified host name. The portal system must be able to resolve an IP address from its fully qualified host name.

To ensure that the host name is correctly configured in DNS, type one of these commands at the command line of another server on the network:

  • ping hostname.yourco.com
  • nslookup hostname.yourco.com (for use on Microsoft Windows)
  • dig hostname.yourco.com (for use on Linux)

Software requirements

Server software and operating system requirements

This section describes the server software and operating system requirements.

Note: Software marked with a plus sign (+) is shipped with the IBM Workplace Collaborative Learning.

Supported server operating systems

One of the following operating systems is required on the server where the IBM Workplace collaboration products will be installed:

  • IBM AIX V5.2 with Maintenance Level 6
  • IBM AIX V5.3 with Maintenance Level 2
  • IBM eServer® iSeries i5/OS™, V5R3, V5R4
  • Sun Solaris 9 with the Recommended Patch Cluster of November 2005 (or later)
  • Sun Solaris 10
  • Microsoft Windows 2000 Server with Service Pack 4
  • Microsoft Windows 2000 Advanced Server with Service Pack 4
  • Microsoft Windows Server 2003 Standard Edition with Service Pack 1
  • Microsoft Windows Server 2003 Enterprise Edition with Service Pack 1
  • Microsoft Windows 2003 Enterprise Edition and Standard Edition R2
  • Red Hat Enterprise Linux (RHEL) Enterprise Server (ES), Advanced Server (AS), Workstation (WS) and Desktop for x86-32 V3.0 Update 8, V4.0 Update 4
  • SuSE Linux Enterprise Server 9 SP3, 2.6 Kernel for x86.32

WebSphere Application Server versions

The following components are being provided with all IBM Workplace collaboration products and cannot be substituted:


    IBM WebSphere Application Server Network Deployment V6.0.2.17+

WebSphere Portal version

The following components are being provided with all IBM Workplace Collaborative Learning and cannot be substituted:


    IBM WebSphere Portal Enterprise for Multiplatforms V6.0.1+ and iFix PK46178

Supported databases

The IBM Workplace Collaborative Learning require one of the following databases running on a supported operating system listed above:

  • IBM Cloudscape™ V5.1 (Note: this database is installed by default and can be substituted with any of the other supported databases.)
  • IBM DB2 Universal Database® Enterprise Server Edition V8.1 with Fix Pack 14
  • IBM DB2 Universal Database Workgroup Server Edition V8.1 with Fix Pack 14
  • IBM DB2 Universal Database Enterprise Server Edition V8.2 with Fix Pack 7
  • IBM DB2 Universal Database Workgroup Server Edition V8.2 with Fix Pack 7
  • IBM DB2 Universal Database Enterprise Server Edition V9.1+ with Fix Pack 1
  • IBM DB2 Universal Database Workgroup Server Edition V9.1 with Fix Pack 1
  • DB2® for iSeries V5R3, V5R4
  • Oracle Enterprise Edition 9i Release 2 (9.2.0.5 or greater)
  • Oracle Standard Edition 9i Release 2 (9.2.0.5 or greater)
  • Oracle Enterprise Edition 10g Release 1 (10.1.0.30 or greater)
  • Oracle Standard Edition 10g Release 1 (10.1.0.30 or greater)
  • Oracle Enterprise Edition 10g Release 2
  • Oracle Standard Edition 10g Release 2
  • Microsoft SQL Server Enterprise 2000 Service Pack 4
  • Microsoft SQL Server Standard Edition 2000 Service Pack 4

Supported HTTP servers

The IBM Workplace collaboration products require one of the following HTTP servers:

  • Apache HTTP Server V2.0.49, 2.0.52, 2.0.59
  • IBM HTTP Server 2.0.47.1
  • IBM HTTP Server V6.0, 6.0.1, 6.0.2, 6.0.2.1
  • IBM HTTP Server for iSeries (Powered by Apache) V5R3, V5R4 (Based on Apache 2.0.58)
  • IBM Lotus Domino® (as Web server 7.0.2, 7.0.1, 6.5.5, 6.5.4

Domino Enterprise Web server 6.5.4, 6.5.5, 7.0.1, 7.0.2

  • Microsoft IIS 6.0
  • Sun ONE Web Server (formerly iPlanet), Enterprise Edition 6.0 with Service Pack 9
  • Sun ONE Web Server (formerly iPlanet), Enterprise Edition 6.1 with Service Pack 3

Supported LDAP directory servers

The IBM Workplace collaboration products may use one of the following LDAP directory servers.

  • IBM Directory Server V5.2, 6.0
  • IBM Directory Server — iSeries V5R3, V5R4
  • IBM Lotus Domino Enterprise Server (as LDAP server) V6.5.4, V6.5.5, V7.0.1, V7.0.2
  • Microsoft Active Directory 2000
  • Microsoft Active Directory 2003
  • Novell eDirectory 8.7.3
  • Sun ONE Directory Server 5.2 with Service Pack 3

Supported server Java™ Development Kit (JDK)

  • JDK 1.4.2 (non-programmable embedded components)

Supported third-party single sign-on (SSO) products for the browser client

  • IBM Tivoli® Access Manager V5.1
  • IBM Tivoli Access Manager V6.0
  • Netegrity Policy Server 5.5, 6.0

Supported proxy servers

  • IBM WebSphere Application Server Edge Components V5.0 Fix Pack 2
  • Tivoli Access Manager V5.1
  • Tivoli Access Manager V6.0

Additional requirements for the collaborative learning capabilities of IBM Workplace Collaborative Learning

To support complete functionality for live classroom sessions, the collaborative learning services requires IBM Lotus Virtual Classroom V1.1.1, or later.

Client software and operating system requirements

This section describes the client software and operating system requirements for IBM Workplace Collaborative Learning.

Supported browsers

The following browsers are supported:

  • Microsoft Internet Explorer 6.0 with Service Pack 1 and Service Pack 2
  • Microsoft Internet Explorer 7.0 with Service Pack 1
  • Mozilla 1.7.13 on Linux
  • Mozilla 1.7.13 on Microsoft Windows
  • Mozilla Firefox 1.5.0.7, 2.0 on Microsoft Windows
  • Mozilla Firefox 1.5.0.7, 2.0 on Linux
  • Netscape 8.1

Planning information

Software Maintenance is included with licenses purchased through Passport Advantage and Passport Advantage Express. Product upgrades and technical support are provided by the Software Maintenance offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software and technical support provides voice and electronic access to IBM support organizations, worldwide.

IBM includes one year of Software Maintenance with each program license acquired. The initial period of Software Maintenance can be extended by the purchase of a renewal option, if available.

Packaging: IBM Workplace Collaborative Learning will be distributed via a media package and electronic software distribution (ESD).

IBM Workplace Collaborative Learning media package is distributed in one package with the following:

  • IBM Workplace Collaborative Learning software product CDs
  • Prerequisite software CDs
  • Soft copy product documentation including README files are included on the product CDs

    The LI form number for Workplace Collaborative Learning is L-DLAU-744KR4.

Security, auditability, and control

The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.
 
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Software Services

IBM Software Services has the breadth, depth, and reach to manage your services needs. You can leverage the deep technical skills of our lab-based, software services team and the business consulting, project management, and infrastructure expertise of our IBM Global Services team. Also, we extend our IBM Software Services reach through IBM Business Partners to provide an unmatched portfolio of capabilities. Together, we provide the global reach, intellectual capital, industry insight, and technology leadership to support any critical business need.

To learn more about IBM Software Services or to contact a Software Services sales specialist, visit

To locate an IBM Business Partner, visit


 
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Ordering information

This product is only available via Passport Advantage. It is not available as shrinkwrap.

Product information

                                                      Product
Licensed function title            Product group      category
 
IBM Workplace Collaborative        IBM Workplace      IBM Workplace
 Learning                                              Collaborative
                                                       Learning
 
                                   PID                Charge unit
Program name                       number             description
 
IBM Workplace Collaborative        5724-I26           Authorized
 Learning                                              User(s)

Charge metrics definitions

Authorized user

An authorized user is one and only one individual (named or unnamed) within or outside your enterprise. A PoE must be obtained for each individual user accessing the program in any manner. A program licensed under an authorized user PoE may be installed on a single computer or server, and accessed by multiple users, provided that a PoE has been obtained for each individual user accessing the program either directly or indirectly (via a multiplexing program, device, or application server) through any means on behalf of the user.

Passport Advantage program licenses

IBM Workplace Collaborative Learning

Part description                                         Part number
 
IBM Workplace Collaborative
 Learning
Workplace Collab Learning                                D5394LL
 Authorized User(s) License & SW
 Maintenance 12 M
Workplace Collab Learning                                E013ULL
 Authorized User(s) SW
 Maintenance Annual Renewal
Workplace Collab Learning                                D5395LL
 Authorized User(s) SW
 Maintenance Reinstatement

Passport Advantage supply

                                                         Part
Program name/description                                 number
 
IBM Workplace Collab Learn V2.7.0
IBM Workplace Collab Learn Windows 2000,Windows Server   AF0AXML
 2003, Windows XP

Passport Advantage customer: Media pack entitlement details

Customers with active maintenance or subscription for the products listed are entitled to receive the corresponding media pack.

IBM Workplace Collab Learn V2.7.0

Entitled maintenance                                     Part
offerings description       Media packs description      number
 
IBM Workplace               IBM Workplace Collab Learn   AF0AXML
 Collaborative Learning per  Windows 2000,Windows
 Authorized User             Server 2003, Windows XP

 
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Terms and conditions

The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with IBM are contained in the applicable contract documents such as the IBM International Program License Agreement, IBM International Passport Advantage Agreement, and the IBM Agreement for Acquisition of Software Maintenance.

Agreement: IBM International Program License Agreement including the License Information document and Proof of Entitlement (PoE) govern your use of the Program. PoEs are required for all authorized use.

Part number products only, offered outside of Passport Advantage, where applicable, are license only and do not include Software Maintenance.

This software license includes Software Maintenance, previously referred to as Software Subscription and Technical Support.

License Information form number(s)

                                        Program
Program name                            number       Form number
 
IBM Workplace Collaborative Learning    5724-I26     L-DLAU-744KR4

The program's License Information will be available for review on the IBM Software License Agreement Web site

Limited warranty applies: Yes

Warranty: IBM warrants that when the program is used in the specified operating environment, it will conform to its specifications. The warranty applies only to the unmodified portion of the program. IBM does not warrant uninterrupted or error-free operation of the program or that IBM will correct all program defects. You are responsible for the results obtained from the use of the program.

IBM provides you with access to IBM databases containing information on known program defects, defect corrections, restrictions, and bypasses at no additional charge. Consult the IBM Software Support Guide for further information at

IBM will maintain this information for at least one year after the original licensee acquires the program (warranty period).

Program technical support: Technical support of a program product will be available for a minimum of three years from the general availability date, as long as your Software Maintenance is in effect. This technical support allows you to obtain assistance (via telephone or electronic means) from IBM for product-specific, task-oriented questions regarding the installation and operation of the program product. Software Maintenance also provides you with access to updates, releases, and versions of the program. You will be notified, via announcement letter, of discontinuance of support with 12 months' notice. If you require additional technical support from IBM, including an extension of support beyond the discontinuance date, contact your IBM representative or IBM Business Partner. This extension may be available for a fee.

Money-back guarantee: If for any reason you are dissatisfied with the program and you are the original licensee, you may obtain a refund of the amount you paid for it, if within 30 days of your invoice date you return the program and its PoE to the party from whom you obtained it. If you downloaded the program, you may contact the party from whom you acquired it for instructions on how to obtain the refund.

For programs acquired under the IBM International Passport Advantage Agreement, this term applies only to your first acquisition of the program.

Authorization for use on home/portable computer: The program may be stored on the primary machine and another machine, provided that the program is not in active use on both machines at the same time. You may not copy and use this program on another computer without paying additional license fees.

Product name
 
IBM Workplace Collaborative Learning       Yes

Passport Advantage applies: Yes, and through the Passport Advantage Web site at

This product is only available via Passport Advantage. It is not available as shrinkwrap.

Agreement for Acquisition of Software Maintenance: The following agreement applies for maintenance and does not require Customer signatures:


    IBM Agreement for Acquisition of Software Maintenance (Z125-6011)

Software maintenance applies: Yes. Software Maintenance is included with licenses purchased through Passport Advantage and Passport Advantage Express. Product upgrades and technical support are provided by the Software Maintenance offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software and Technical Support provides voice and electronic access to IBM support organizations, worldwide.

IBM includes one year of Software Maintenance with each program license acquired. The initial period of Software Maintenance can be extended by the purchase of a renewal option, if available.

While your Software Maintenance is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions, and code-related questions. IBM provides assistance via telephone and, if available, electronic access, to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, 7 days a week. For additional details, consult your IBM Software Support Guide at

Software Maintenance does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under the applicable agreements.

For additional information about the International Passport Advantage Agreement and the IBM International Passport Advantage Express Agreement, visit the Passport Advantage Web site at

Other terms

Volume orders (IVO): No

System i™ Software Maintenance applies: No
 
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IBM Electronic Services

IBM has transformed its delivery of hardware and software support services to help you achieve higher system availability. Electronic Services is a Web-enabled solution that offers an exclusive, no-additional-charge enhancement to the service and support available for IBM servers. These services are designed to provide the opportunity for greater system availability with faster problem resolution and preemptive monitoring. Electronic Services comprises two separate, but complementary, elements: Electronic Services news page and Electronic Services Agent.

The Electronic Services news page is a single Internet entry point that replaces the multiple entry points traditionally used to access IBM Internet services and support. The news page enables you to gain easier access to IBM resources for assistance in resolving technical problems.

The Electronic Service Agent™ is no-additional-charge software that resides on your server. It monitors events and transmits system inventory information to IBM on a periodic, client-defined timetable. The Electronic Service Agent automatically reports hardware problems to IBM. Early knowledge about potential problems enables IBM to deliver proactive service that may result in higher system availability and performance. In addition, information collected through the Service Agent is made available to IBM service support representatives when they help answer your questions or diagnose problems. Installation and use of IBM Electronic Service Agent for problem reporting enables IBM to provide better support and service for your IBM server.
 
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Prices

Passport Advantage

For Passport Advantage information and charges, contact your IBM representative or authorized IBM Business Partner. Additional information is also available at

Business Partner information

If you are an IBM Business Partner — Distributor for Workstation Software acquiring products from IBM, you may link to Passport Advantage Online for resellers where you can obtain Business Partner pricing information. An IBM ID and password are required.

IBM Global Financing

IBM Global Financing offers competitive financing to credit-qualified customers to assist them in acquiring IT solutions. Offerings include financing for IT acquisition, including hardware, software, and services, both from IBM and other manufacturers or vendors. Offerings (for all customer segments: small, medium, and large enterprise), rates, terms, and availability can vary by country. Contact your local IBM Global Financing organization or visit

IBM Global Financing offerings are provided through IBM Credit LLC in the United States, and other IBM subsidiaries and divisions worldwide to qualified commercial and government customers. Rates are based on a customer's credit rating, financing terms, offering type, equipment type, and options, and may vary by country. Other restrictions may apply. Rates and offerings are subject to change, extension, or withdrawal without notice.

Additional financing related Web site


 
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Order now

To order, contact the Americas Call Centers or your local IBM representative.

To identify your local IBM representative, call 800-IBM-4YOU (426-4968).

 Phone:      800-IBM-CALL (426-2255)
 Fax:        800-2IBM-FAX (242-6329)
 Internet:   callserv@ca.ibm.com
 Mail:       IBM Teleweb Customer Support
             ibm.com Sales Execution Center, Americas North
             3500 Steeles Ave. East, Tower 3/4
             Markham, Ontario
             Canada
             L3R 2Z1
 
 Reference:  YE001

The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.

Note: Shipments will begin after the planned availability date.

Trademarks

 
iSeries, POWER4, Workplace Collaborative Learning, i5/OS, Cloudscape, System i, and Electronic Service Agent are trademarks of International Business Machines Corporation in the United States or other countries or both.
 
Lotus, Passport Advantage, AIX, WebSphere, eServer, DB2 Universal Database, DB2, Domino, Tivoli, and PartnerWorld are registered trademarks of International Business Machines Corporation in the United States or other countries or both.
 
Pentium is a registered trademark of Intel Corporation.
 
Microsoft and Windows are registered trademarks of Microsoft Corporation.
 
Java is a trademark of Sun Microsystems, Inc.
 
Linux is a trademark of Linus Torvalds in the United States, other countries or both.
 
Other company, product, and service names may be trademarks or service marks of others.

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