IBM Global Name Recognition V3.1 delivers enhanced performance and faster time to value

IBM United States Software Announcement 207-295
November 13, 2007

 

 ENUS207295.PDF (44KB)

 

Table of contents  Document options  
TOC link At a glance TOC link Technical information
TOC link Overview TOC link Software Services
TOC link Key prerequisites TOC link Ordering information
TOC link Planned availability dates TOC link Terms and conditions
TOC link Description TOC link IBM Electronic Services
TOC link Education support TOC link Prices
TOC link Offering Information TOC link Order now
TOC link Publications  
 
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At a glance

IBM Global Name Recognition (GNR) technology can be used to develop applications that spot fraud and other threats. It:

  • Increases precision for name processing by delivering cultural classification as a range of scores for automated processing
  • Adds intelligence to automated name processing by applying business rules specific to the name's culture
  • Increases accuracy and selectivity by examining each possible name, rather than using a key-based approach
  • Increases usefulness of search results by delivering matched names in ranked order with a confidence score for automated processing
  • Reduces false positives by intelligently processing the cultural variations found in names

For ordering, contact:

Your IBM representative, an IBM Business Partner, or IBM Americas Call Centers at 800-IBM-CALL (Reference: YE001).
 
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Overview

IBM Global Name Recognition (GNR) consists of a set of best-of-breed, name-recognition, and name-matching technologies that solve the complex problem of searching and managing personal name data in a multicultural, error-prone world. The technologies can be used to develop applications that spot fraud and other threats. The software takes into account alternative spellings, cultural nuances, and other linguistic issues in an attempt to return the most relevant information for a search query. This saves the user the time and expense of evaluating a long list of imprecise matches.

GNR technologies include:

  • IBM Global Name Management V3.1
  • IBM Global Name Analytics V3.1
  • IBM Global Name Scoring V3.1
  • IBM Global Name Reference Encyclopedia V3.1

The following optional features are also included in GNR:

  • Transliteration for Global Name Management
  • Transliteration for Global Name Scoring
  • Transliteration for Global Name Analytics

GNR V3.1 additional enhancements

  • Country of association statistics are now available to increase the accuracy of results of the NameClassifier function. These statistics are delivered via expanded API calls. This allows users to balance and validate cultural information with distributional data from the GNR name data repository. Additionally, users receive a list of countries for which a name is associated that may be used to validate or enhance their name data.
  • NameWorks, a new capability, delivers powerful functions with work flow assistance for the GNR technologies:
    • Global Name Scoring that supports name parsing, culture classification, and searching
    • Global Name Analytics that supports name parsing, culture classification, gender identification, and name variation generation
    • Global Name Management that supports all of the features of the Scoring and Analytics products

    The Global Name Reference Encyclopedia does not use NameWorks, since it is not designed to be embedded in applications.

    NameWorks offers Java™ API and Web services APIs:

    • Java-based wrappers around existing APIs make it easier to deploy new applications because of the higher level interface and workflow assistance.
    • Existing C++ APIs are still available and are enhanced with new APIs.
  • GNR scales to meet the performance and list size needs of enterprise customers. The GNR search function is able to search lists of up to 200 million names with better response times, compared to the previous release of GNR that handled 40 million names on single processors. GNR V3.1 allows multiple instances of the NameHunter search engine to be distributed across multiple processors so that NameHunter can distribute and coordinate searches across name lists, thereby significantly improving performance.
  • GNR provides an API to applications that enable them to distinguish business names from personal names. GNR also supports long business names.
  • The name-regularization function in Global Name Management and Global Name Scoring enables the name-matching engine to recognize phonetic variations of names and supplement its orthographic searches with phonetic information in name searches for supported languages.
  • GNR now enables users to supplement name searches with date-of-birth comparisons in name matching.
  • Transliteration for Global Name Analytics is offered as an optional feature. As with the other transliteration optional features, users are able to specify names in the native script of supported languages.

 
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Key prerequisites

Refer to the Hardware requirements and Software requirements sections.


 
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Planned availability dates
  • November 16, 2007: Electronic software delivery
  • November 16, 2007: Media and documentation

 
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Description

Global Name Management V3.1

Global Name Management delivers a best-of-breed suite of name-analysis and name-matching technologies designed to address the specific needs and demands of managing, searching, scoring, and matching multicultural name data sets. It consists of the complete analytic and scoring capabilities.

While most traditional name-recognition software is designed to manage and score data assets in westernized, romanized cultures, Global Name Management was designed using a unique knowledge base of multicultural names. This knowledge base consists of the global linguistic knowledge and expertise gained from 20 years of linguistic research and the analysis of nearly a billion names from across the world.

Working from this knowledge base, GNR delivers a suite of tools designed to meet the unique demands of managing data sets from cultures as diverse as Anglo/European, Arabic, Chinese, Hispanic, French, German, Indian, Korean, Pakistani, Russian/Slavic, Thai, Japanese, West African, and more.

Global Name Management leverages name data from around the world and builds culture-specific methods to deliver the best matching, management, parsing, and scoring results. Global Name Management is an industry-leading technology that helps users search, analyze, and manage multicultural names to screen potential threats, perform background checks, and handle other mission-critical name data functions across multiple geographies and cultures.

Global Name Analytics V3.1

Global Name Analytics is a best-of-breed suite of name-analysis technologies that addresses the needs and demands of managing multicultural name data sets. By determining the cultural classification of a personal name, it provides accurate linguistic and statistical analyses of names, including:

  • Recognizing gender, based on frequency information
  • Determining which part of a name in likely to be the given name or surname
  • Generating attested alternative Roman spellings of a name

Global Name Scoring V3.1

Global Name Scoring is a technology for orthographic and phonetics-based search and scoring of multicultural names in a database. Names can be matched even when they manifest spelling and cultural variations, are related by sound but not by spelling, or are altered by spelling or other data entry errors. The rampant name variation introduced by transliteration and pronunciation of unfamiliar names from around the globe can be handled by Global Name Scoring.

Global Name Scoring improves the accuracy and quality of identity-verification initiatives by providing ranked name search results based on the orthographic, phonetic, and syntactic patterns of names. Default search routines are supplemented with culture-specific rules and information, drawing from an international knowledge base derived from nearly a billion names and more than 20 years of research. An industry-leading technology, it lets users search, analyze, and manage multicultural names to screen potential threats, perform background checks, and handle other mission-critical name data functions across multiple geographies and cultures.

Global Name Reference Encyclopedia V3.1

This easy-to-use interactive encyclopedia focuses on information about names from countries and cultures around the globe. For each of the 14 featured types of names, it provides detailed culture-specific information about spelling and syntax patterns, the words and particles contained in the names, commonly used names, titles, and so on. The encyclopedia also returns information about particular names entered by the user. It is a stand-alone offering that leverages a vast store of cultural and linguistic knowledge based on the study of nearly a billion names from every country in the world.

Global Name Reference Encyclopedia improvements:

  • User interface
  • Upgraded version of Windows®
  • Culturally sensitive name entry support, handling more than just the "given name, surname" form

Transliteration for Global Name Recognition V3.1

These optional features for Global Name Management, Global Name Scoring, and Global Name Analytics enable the Global Name Recognition technologies to recognize and process names written in the standard Arabic, Cyrillic, and Greek scripts. The application may accept names from languages written with these scripts in their native-script form. Input files can be made up entirely of non-Roman characters, of all ASCII characters (Roman script), or of a mixture of characters.

Additional platform and documentation support

Support for SUSE Linux™ for System x™ has been added across all Global Name Recognition products, except for the Global Name Reference Encyclopedia. Also supported are new Windows releases and new compilers.

GNR product documentation is now part of the IBM Information Center.

IPLA and Subscription and Support considerations

IPLA licenses can be transferred from one machine to another within, but not limited to an enterprise. You may aggregate the capacity for all the processors the product is operated on to achieve a more economic price. This will result in a single Proof of Entitlement (PoE). It is your responsibility to manage the distribution of Value Units within the limits of the entitlement of the product license.

Subscription and Support must cover the same capacity as the product license entitlement. Subscription and Support will be available in the country in which the agreement is made.

Trademarks

 
System x is a trademark of International Business Machines Corporation in the United States or other countries or both.
 
Windows is a registered trademark of Microsoft Corporation.
 
Java is a trademark of Sun Microsystems, Inc.
 
Linux is a trademark of Linus Torvalds in the United States, other countries or both.
 
Other company, product, and service names may be trademarks or service marks of others.

 
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Education support

IBM training provides education to support many IBM offerings. Descriptions of courses for IT professionals and managers are on the IBM training Web site

Call IBM training at 800-IBM-TEACH (426-8322) for catalogs, schedules, and enrollments.
 
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Offering Information

Product information is available via the Offering Information Web site

Also, visit the Passport Advantage® Web site


 
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Publications

No publications are shipped with these products.

The IBM Publications Center

The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided. Payment options for orders are via credit card (in the U.S.) or customer number for 20 countries. A large number of publications are available online in various file formats, and they can all be downloaded by all countries free of charge.

The Publications Center can be accessed at


 
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Technical information

Specified operating environment

Hardware requirements

Hardware requirements are specific to each product deployment and are generally proportional to:

  • Total number of names to be processed
  • Number of name-recognition transactions to be processed per unit of time

Software requirements

Global Name Management, Global Name Analytics, Global Name Scoring, Transliteration for Global Name Management, Transliteration for Global Name Analytics, and Transliteration for Global Name Scoring

Platforms

  • Windows® 2003 Server on x86 (32 bit)
  • Windows 2003 Server on AMD Opteron and Intel® Xeon (64 bit)
  • Sun Solaris 9 and 10 on UltraSparc III and UltraSparc IV (32 bit and 64 bit)
  • Red Hat Linux™ 4 AS and SUSE Linux Enterprise 9 on x86 (32 bit)
  • Red Hat Linux 4 AS and SUSE Linux Enterprise 9 on AMD Opteron and Intel Xeon (64 bit)
  • IBM AIX® V5.3L on POWER™ 4 and POWER 5 (32 bit and 64 bit)
  • SUSE Linux Enterprise Server 9 for IBM System z (64 bit)

Database requirements

The products require no database management software.

Compiler requirements

The products support C++ API-level access using the following compilers:

  • Windows 2003 Server (32 bit and 64 bit): Microsoft® Visual Studio 2003 and 2005
  • Sun Solaris 9 and 10 (32 bit and 64 bit): Sun Studio 11
  • SUSE Linux Enterprise Server 9 (32 bit and 64 bit): Free Software Foundation gcc v3.3.3
  • Red Hat Linux 4 AS (32 bit and 64 bit): Free Software Foundation gcc V3.4.6
  • IBM AIX V5.3L: xlC++ V7 and xlC++ V8

The products support IBM Java™ V1.5 and SOAP WebServices API-level access on all supported operating systems.

Planning

Performance and throughput for the Global Name Recognition products are generally proportional to three key factors:

  • Number of CPUs available
  • Clock speed of the CPU used
  • RAM resources

Applications involving Global Name Analytics will generally require somewhat fewer CPU cycles and RAM, while applications involving Global Name Scoring will require greater resources in number of CPUs, CPU cycles, and RAM.

Global Name Reference Encyclopedia

The Global Name Reference Encyclopedia is offered only for use on Intel x86 (32-bit) processor platforms under Windows 2003 Server. It requires both:

  • Microsoft Internet Information Server V6.0, or later
  • Microsoft .NET SDK V2.0

Clients can access an encyclopedia instance using either:

  • Microsoft Internet Explorer V6, or later
  • Mozilla Firefox V2, or later

Planning information

Customer responsibilities: Software Maintenance is included with licenses purchased through Passport Advantage and Passport Advantage Express. Product upgrades and technical support are provided by the Software Maintenance offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software and technical support provides voice and electronic access to IBM support organizations, worldwide.

IBM includes one year of Software Maintenance with each program license acquired. The initial period of Software Maintenance can be extended by the purchase of a renewal option, if available.

Packaging

IBM Global Name Management V3.1

  • International Program License Agreement
  • Eight CDs

IBM Transliteration for Global Name Management V3.1

  • International Program License Agreement
  • One CD

IBM Global Name Analytics V3.1

  • International Program License Agreement
  • Six CDs

IBM Transliteration for Global Name Analytics V3.1

  • International Program License Agreement
  • One CD

IBM Global Name Scoring V3.1

  • International Program License Agreement
  • Seven CDs

IBM Transliteration for Global Name Scoring V3.1

  • International Program License Agreement
  • One CD

IBM Global Name Reference Encyclopedia V3.1

  • International Program License Agreement
  • One CD

Security, auditability, and control

The IBM Global Name Recognition technologies use the security and auditability features of the host hardware or software.

The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.
 
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Software Services

IBM Software Services has the breadth, depth, and reach to manage your services needs. You can leverage the deep technical skills of our lab-based, software services team and the business consulting, project management, and infrastructure expertise of our IBM Global Services team. Also, we extend our IBM Software Services reach through IBM Business Partners to provide an unmatched portfolio of capabilities. Together, we provide the global reach, intellectual capital, industry insight, and technology leadership to support any critical business need.

To learn more about IBM Software Services or to contact a Software Services sales specialist, visit

To locate an IBM Business Partner, visit


 
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Ordering information

This product is only available via Passport Advantage. It is not available as shrinkwrap.

Product information

                                                 Product
Licensed function title     Product group        category
 
IBM Global Name Analytics   IBM Database 2(TM)   DB2(R) Data
                                                  Entity
IBM Global Name Management  IBM Database 2       DB2 Data
                                                  Entity
IBM Global Name Reference   IBM Database 2       DB2 Data
 Encyclopedia                                     Entity
IBM Global Name Scoring     IBM Database 2       DB2 Data
                                                  Entity
IBM Transliteration for     IBM Database 2       DB2 Data
 Global Name Analytics                            Entity
IBM Transliteration for     IBM Database 2       DB2 Data
 Global Name Management                           Entity
IBM Transliteration for     IBM Database 2       DB2 Data
 Global Name Scoring                              Entity

                                 PID             Charge unit
Program name                     number          description
 
IBM Global Name Analytics        5724-Q18        Servers
IBM Global Name Management       5724-Q17        Servers
IBM Global Name Reference        5724-Q20        Authorized
 Encyclopedia                                     Users
IBM Global Name Scoring          5724-Q19        Servers
IBM Transliteration for          5724-Q18        Servers
 Global Name Analytics
IBM Transliteration for          5724-Q17        Servers
 Global Name Management
IBM Transliteration for          5724-Q19        Servers
 Global Name Scoring

Charge metrics definitions

Server

A server is a computer system that executes requested procedures, commands, or applications to one or more user and/or client devices. A PoE must be obtained for each server regardless of the number of processors and partitions in the server on which the program runs or for each server managed by the Program. Where blade technology is employed, each blade is considered a separate Server.

Authorized user

An authorized user is one and only one individual (named or unnamed) within or outside your enterprise. A PoE must be obtained for each individual user accessing the program in any manner. A program licensed under an authorized user PoE may be installed on a single computer or server, and accessed by multiple users, provided that a PoE has been obtained for each individual user accessing the program either directly or indirectly (via a multiplexing program, device, or application server) through any means on behalf of the user.

Passport Advantage program licenses

IBM Global Name Analytics

                                                     Part
Part description                                     number
 
IBM Global Name Analytics
IBM Global Name Analytics Server                     E02MCLL
 Annual SW Maint Rnwl
IBM Global Name Analytics Server                     D58MBLL
 Lic+SW Maint 12 Mo
IBM Global Name Analytics Server                     D58MCLL
 SW Maint Reinstate 12 Mo

IBM Global Name Analytics

                                                     Part
Part description                                     number
 
IBM Transliteration for Global Name Analytics
IBM Transliteration for Global Name                  E046HLL
 Analytics SRV Annual SW Maint RNWL
IBM Transliteration for Global Name                  D61TBLL
 Analytics SRV Lic+SW Maint 12 MO
IBM Transliteration for Global Name                  D61TCLL
 Analytics SRV SW Maint Reinstate 12 Mo

IBM Global Name Management

                                                     Part
Part description                                     number
 
IBM Transliteration for Global Name Management
Transliteration for GNM Servers License              D59QRLL
 and SW Maintenance 12 Months
Transliteration for GNM Servers                      E033PLL
 SW Maintenance Annual Renewal
Transliteration for GNM Servers SW                   D59QSLL
 Maintenance Reinstatement 12 Months

IBM Global Name Management

 
                                                     Part
Part description                                     number
 
IBM Global Name Management
Global Name Management Srvr fr Global                D58M8LL
 Scoring Srvr Trdup Lic and SW Maint 12 Mo
Global Name Mgt Srvr fr Global Name                  D58M9LL
 Analytics Srvr Trdup Lic and SW Maint 12 Mo
IBM Global Name Management                           E02MALL
 Server Annual SW Maint Rnwl
IBM Global Name Management                           D58M6LL
 Server Lic and SW Maint 12 Mo
IBM Global Name Management                           D58M7LL
 Server SW Maint Reinstate 12 Mo

IBM Global Name Reference Encyclopedia

                                                     Part
Part description                                     number
 
IBM Global Name Reference Encyclopedia
IBM Global Name Reference Encyclopedia               E02M1LL
 Auth User Annual SW Maint Rnwl
IBM Global Name Reference Encyclopedia               D58LMLL
 Auth User Lic and SW Maint 12 Mo
IBM Global Name Reference Encyclopedia               D58LNLL
 Auth User SW Maint Reinstate 12 Mo

IBM Global Name Scoring

                                                     Part
Part description                                     number
 
IBM Global Name Scoring
IBM Global Name Scoring Server                       E02MDLL
 Annual SW Maint Rnwl
IBM Global Name Scoring Server                       D58MDLL
 Lic and SW Maint 12 Mo
IBM Global Name Scoring Server                       D58MELL
 SW Maint Reinstate 12 Mo

IBM Global Name Scoring

                                                     Part
Part description                                     number
 
IBM Transliteration for Global Name Scoring
Transliteration for GNS Servers                      D59QPLL
 License and SW Maintenance 12 Months
Transliteration for GNS Servers                      E033NLL
 SW Maintenance Annual Renewal
Transliteration for GNS Servers SW                   D59QQLL
 Maintenance Reinstatement 12 Months

Passport Advantage supply

                                                     Part
Program name/description                             number
 
Global Name Management V3.1.0
IBM Global Name Management V3.1                      BB0T0EN
 Multiplatform English Media Pack
Global Name Ref Enc V3.1.0
IBM Global Name Reference Encyclopedia               BB0T7EN
 V3.1 Multiplatform English MP
Global Name Scoring V3.1.0
IBM Global Name Scoring V3.1                         BB0T5EN
 Multiplatform English Media Pack
IBM Global Name Analytics V3.1.0
IBM Global Name Analytics V3.1                       BB0T2EN
 Multiplatform English Media Pack
Transliteration for GNM V3.1.0
IBM Transliteration for Global Name                  BB0T1EN
 Management V3.1 Multiplatform U.S. Eng MP
Transliteration for GNS V3.1.0
IBM Transliteration for Global Name                  BB0T6EN
 Scoring V3.1 Multiplatform English MP
Trnsltrn Glbl Name Analytics V3.1.0
IBM Transliteration for Global Name                  BB0T3EN
 analytics V3.1 Multiplatform English MP

Passport Advantage customer: Media pack entitlement details

Customers with active maintenance or subscription for the products listed are entitled to receive the corresponding media pack.

Transliteration for Global Name Management V3.1.0

Entitled maintenance                                 Part
offerings description   Media packs description      number
 
IBM Transliteration     IBM Transliteration for      BB0T1EN
 for Global Name         Global Name Management
 Management Server       V3.1 Multiplatform
                         U.S. Eng MP

Transliteration for Global Name Scoring V3.1.0

Entitled maintenance                                 Part
offerings description   Media packs description      number
 
IBM Transliteration     IBM Transliteration for      BB0T6EN
 for Global Name         Global Name Scoring
 Scoring Server          V3.1 Multiplatform
                         English MP

Transliteration for Global Name Analytics V3.1.0

Entitled maintenance                                 Part
offerings description   Media packs description      number
 
IBM Transliteration     IBM Transliteration for      BB0T3EN
 for Global Name         Global Name Analytics
 Analytics Server        V3.1 Multiplatform
                         English MP

IBM Global Name Analytics V3.1.0

Entitled maintenance                                 Part
offerings description   Media packs description      number
 
IBM Global Name         IBM Global Name              BB0T2EN
 Analytics Server        Analytics V3.1
                         Multiplatform English
                         Media Pack

Global Name Management V3.1.0

Entitled maintenance                                 Part
offerings description   Media packs description      number
 
IBM Global Name         IBM Global Name              BB0T0EN
 Management Server       Management V3.1
                         Multiplatform English
                         Media Pack

Global Name Reference Encyclopedia V3.1.0

Entitled maintenance                                 Part
offerings description   Media packs description      number
 
IBM Global Name         IBM Global Name              BB0T7EN
 Reference               Reference Encyclopedia
 Encyclopedia            V3.1 Multiplatform
 Authorized User         English MP

Global Name Scoring V3.1.0

Entitled maintenance                                 Part
offerings description   Media packs description      number
 
IBM Global Name         IBM Global Name Scoring      BB0T5EN
 Scoring Server          V3.1 Multiplatform
                         English Media Pack

 
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Terms and conditions

The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with IBM are contained in the applicable contract documents such as the IBM International Program License Agreement, IBM International Passport Advantage Agreement, and the IBM Agreement for Acquisition of Software Maintenance.

Licensing: IBM International Program License Agreement including the License Information document and PoE govern your use of the program. PoEs are required for all authorized use.

Part number products only, offered outside of Passport Advantage, where applicable, are license only and do not include Software Maintenance.

This software license includes Software Maintenance, previously referred to as Software Subscription and Technical Support.

License Information form numbers

                                        Program
Program name                            number    Form number
 
IBM Global Name Analytics               5724-Q18  L-MGEE-778E46,
                                                  L-MGEE-778MEH
 
IBM Global Name Management              5724-Q17  L-MGEE-76R66P,
                                                  L-MGEE-778MDM
 
IBM Global Name Reference Encyclopedia  5724-Q20  L-MGEE-778EKF
 
IBM Global Name Scoring                 5724-Q19  L-MGEE-778DB6,
                                                  L-MGEE-778MBT

The program's License Information will be available for review on the IBM Software License Agreement Web site

Limited warranty applies: Yes

Warranty: IBM warrants that when the program is used in the specified operating environment, it will conform to its specifications. The warranty applies only to the unmodified portion of the program. IBM does not warrant uninterrupted or error-free operation of the program or that IBM will correct all program defects. You are responsible for the results obtained from the use of the program.

IBM provides you with access to IBM databases containing information on known program defects, defect corrections, restrictions, and bypasses, at no additional charge. Consult the IBM Software Support Guide for further information at

IBM will maintain this information for at least one year after the original licensee acquires the program (warranty period).

Program technical support: Technical support of a program product will be available for a minimum of three years from the general availability date, as long as your Software Maintenance is in effect. This technical support allows you to obtain assistance (via telephone or electronic means) from IBM for product-specific, task-oriented questions regarding the installation and operation of the program product. Software Maintenance also provides you with access to updates, releases, and versions of the program. You will be notified, via announcement letter, of discontinuance of support with 12 months' notice. If you require additional technical support from IBM, including an extension of support beyond the discontinuance date, contact your IBM representative or IBM Business Partner. This extension may be available for a fee.

Money-back guarantee: If for any reason you are dissatisfied with the program and you are the original licensee, you may obtain a refund of the amount you paid for it, if within 30 days of your invoice date you return the program and its PoE to the party from whom you obtained it. If you downloaded the program, you may contact the party from whom you acquired it for instructions on how to obtain the refund.

For programs acquired under the IBM International Passport Advantage Agreement, this term applies only to your first acquisition of the program.

Authorization for use on home/portable computer: The program may be stored on the primary machine and another machine, provided that the program is not in active use on both machines at the same time. You may not copy and use this program on another computer without paying additional license fees.

Product name
 
IBM Global Name Analytics                       No
IBM Global Name Management                      No
IBM Global Name Reference Encyclopedia          No
IBM Global Name Scoring                         No

Usage restriction: Yes

Refer to the License Information document that is available on the following Web site

International Passport Agreement

Passport Advantage applies: Yes, and through the Passport Advantage Web site at

This product is only available via Passport Advantage. It is not available as shrinkwrap.

Agreement for Acquisition of Software Maintenance: The following agreement applies for maintenance and does not require customer signatures:


    IBM Agreement for Acquisition of Software Maintenance (Z125-6011)

Software Maintenance applies: Yes. Software Maintenance is included with licenses purchased through Passport Advantage and Passport Advantage Express. Product upgrades and technical support are provided by the Software Maintenance offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software and Technical Support provides voice and electronic access to IBM support organizations, worldwide.

IBM includes one year of Software Maintenance with each program license acquired. The initial period of Software Maintenance can be extended by the purchase of a renewal option, if available.

While your Software Maintenance is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions, and code-related questions. IBM provides assistance via telephone and, if available, electronic access, to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, 7 days a week. For additional details, consult your IBM Software Support Guide at

Software Maintenance does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under the applicable agreements.

For additional information about the International Passport Advantage Agreement and the IBM International Passport Advantage Express Agreement, visit the Passport Advantage Web site at

Volume orders (IVO): No

System i™ Software Maintenance applies: No

Educational allowance available: Not applicable
 
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IBM Electronic Services

IBM has transformed its delivery of hardware and software support services to help you achieve higher system availability. Electronic Services is a Web-enabled solution that offers an exclusive, no-additional-charge enhancement to the service and support available for IBM servers. These services are designed to provide the opportunity for greater system availability with faster problem resolution and preemptive monitoring. Electronic Services comprises two separate, but complementary, elements: Electronic Services news page and Electronic Services Agent.

The Electronic Services news page is a single Internet entry point that replaces the multiple entry points traditionally used to access IBM Internet services and support. The news page enables you to gain easier access to IBM resources for assistance in resolving technical problems.

The Electronic Service Agent™ is no-additional-charge software that resides on your server. It monitors events and transmits system inventory information to IBM on a periodic, client-defined timetable. The Electronic Service Agent automatically reports hardware problems to IBM. Early knowledge about potential problems enables IBM to deliver proactive service that may result in higher system availability and performance. In addition, information collected through the Service Agent is made available to IBM service support representatives when they help answer your questions or diagnose problems. Installation and use of IBM Electronic Service Agent for problem reporting enables IBM to provide better support and service for your IBM server.
 
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Prices

Passport Advantage

For Passport Advantage information and charges, contact your IBM representative or authorized IBM Business Partner. Additional information is also available at

Business Partner information

If you are an IBM Business Partner — Distributor for Workstation Software acquiring products from IBM, you may link to Passport Advantage Online for resellers where you can obtain Business Partner pricing information. An IBM ID and password are required.

IBM Global Financing

IBM Global Financing offers competitive financing to credit-qualified customers to assist them in acquiring IT solutions. Offerings include financing for IT acquisition, including hardware, software, and services, both from IBM and other manufacturers or vendors. Offerings (for all customer segments: small, medium, and large enterprise), rates, terms, and availability can vary by country. Contact your local IBM Global Financing organization or visit

IBM Global Financing offerings are provided through IBM Credit LLC in the United States, and other IBM subsidiaries and divisions worldwide to qualified commercial and government customers. Rates are based on a customer's credit rating, financing terms, offering type, equipment type, and options, and may vary by country. Other restrictions may apply. Rates and offerings are subject to change, extension, or withdrawal without notice.
 
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Order now

To order, contact the Americas Call Centers, your local IBM representative, or your IBM Business Partner.

To identify your local IBM representative or IBM Business Partner, call 800-IBM-4YOU (426-4968).

 Phone:      800-IBM-CALL (426-2255)
 Fax:        800-2IBM-FAX (242-6329)
 Internet:   callserv@ca.ibm.com
 Mail:       IBM Teleweb Customer Support
             ibm.com Sales Execution Center, Americas North
             3500 Steeles Ave. East, Tower 3/4
             Markham, Ontario
             Canada
             L3R 2Z1
 
 Reference:  YE001

The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.

Note: Shipments will begin after the planned availability date.

Trademarks

 
POWER, Database 2, System i, and Electronic Service Agent are trademarks of International Business Machines Corporation in the United States or other countries or both.
 
Passport Advantage, AIX, zSeries, DB2, and PartnerWorld are registered trademarks of International Business Machines Corporation in the United States or other countries or both.
 
Intel is a registered trademark of Intel Corporation.
 
Windows and Microsoft are registered trademarks of Microsoft Corporation.
 
Java is a trademark of Sun Microsystems, Inc.
 
Linux is a trademark of Linus Torvalds in the United States, other countries or both.
 
Other company, product, and service names may be trademarks or service marks of others.

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