IBM Tivoli Network Manager Entry Edition V3.7 delivers real-time network discovery, topology visualization, and root cause analysis to the small to medium business enterprise

IBM United States Software Announcement 207-199
September 11, 2007

 

 ENUS207199.PDF (72KB)

 

Table of contents  Document options  
TOC link At a glance TOC link Technical information
TOC link Overview TOC link Software Services
TOC link Key prerequisites TOC link Ordering information
TOC link Planned availability dates TOC link Terms and conditions
TOC link Description TOC link IBM Electronic Services
TOC link Education support TOC link Prices
TOC link Offering Information TOC link Order now
TOC link Publications  
 
Printable version Printable version

 
At a glance

IBM Tivoli Network Manager Entry Edition V3.7 delivers:

  • Faster time to value
  • Easier use
  • More accurate network discovery and connectivity modeling
  • Visualization and monitoring of the discovered network
  • Topology-based event correlation analysis or root cause analysis
  • Network inventory reporting
  • Extended next-generation network support
  • Integration with IBM Tivoli Change and Configuration Management Database (CCMDB)
  • Upgrade support from IBM Tivoli NetView® V7.1.4 and V7.1.5, IBM Tivoli Switch Analyzer V1.3, and selected third-party network management tools

For ordering, contact:

Your IBM representative or IBM Americas Call Centers at 800-IBM-CALL (Reference: YE001).
 
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Overview

IBM Tivoli® Network Manager Entry Edition V3.7 is an automatic network discovery and topology-based management product for IP and Ethernet networks that is offered to the small to medium business (SMB) enterprise. Network Manager Entry Edition V3.7 is designed to provide real-time network discovery, topology visualization, and root cause analysis for layer 2 and 3 networks, including IP, Ethernet, and multiprotocol label switching (MPLS).

Network Manager Entry Edition V3.7 helps you visualize and better understand complex networks and the impact of network events and failures upon them. Its topology-based event correlation and root-cause analytics help network operators work more efficiently by focusing time and attention on root cause events, and by helping to identify symptom events that can be filtered into a separate view.

The network discovery and modeling capability of Network Manager Entry Edition V3.7 can provide enterprises with more accurate, real-time visibility of the network infrastructure to help:

  • Reduce operational expenditures and future capital expenditure
  • Maximize the network's performance

In addition, Network Manager Entry Edition V3.7 offers many network inventory reports out-of-the-box and the capability to create custom reports.
 
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Key prerequisites

An install of IBM Tivoli Netcool/Webtop is required per install of IBM Tivoli Network Manager Entry Edition V3.7.
 
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Planned availability dates
  • September 19, 2007: Electronic software delivery in English, Japanese, Korean, Simplified Chinese, and Traditional Chinese
  • September 26, 2007: Media in English, Japanese, Korean, Simplified Chinese, and Traditional Chinese

 
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Description

Using advanced network discovery and visualization, you can view the network infrastructure and associated events that can be critical to your business. The network discovery and modeling capabilities of Network Manager Entry Edition V3.7 can provide enterprises with more accurate, real-time visibility of the network infrastructure to help:

  • Reduce operational expenditures and future capital expenditure
  • Maximize the network's performance

In addition, Network Manager Entry Edition V3.7 offers many network inventory reports out-of-the-box and the capability to create custom reports.

Comprehensive solution

The Network Manager Entry Edition V3.7 solution includes:

  • The prerequisite products, IBM Tivoli Netcool/OMNIbus V7.1 and IBM Tivoli Netcool/Webtop V2.1, in the deliverable package. These products provide event management and monitoring for the discovered network. Use of these products is subject to the terms of the License Information document.
  • Network Manager Entry Edition V3.7 that is designed to provide:
    • Network discovery
    • Modeling and visualization
    • Active monitoring
    • Topology-based root cause analysis
    • Network inventory reports
  • A quick start installer to more quickly install and configure the product in line with best practices. This can help the SMB organization more quickly realize a gain with a smaller deployment requirement.

Automated network discovery and modeling

Network Manager Entry Edition V3.7 is designed to provide the user with the capability to automatically discover network devices and their connectivity. Its discovery engine can be configured through a Web-based graphical wizard, providing the network operator with full control of the discovery process and how the discovered data should be presented to the user.

The Network Manager Entry Edition V3.7 autodiscovery process constructs a network connectivity model which is maintained by periodic rediscovery (including event driven partial-rediscovery). Its plug and play agent-based discovery allows new technologies to be added quickly to help adapt to evolving networks.

Specifically, Network Manager Entry Edition V3.7:

  • Helps discover almost all layer 2 and 3 network devices, interfaces, and layer 2 and 3 connectivity
  • Supports the following network technologies: IP, Ethernet, Cisco Discovery Protocol (CDP), Asynchronous Transfer Mode (ATM) — Interim Local Management Interface (ILMI) and Private Network-to-Network Interface (PNNI), Cisco Frame Relay (CFR), Hot Standby Router Protocol (HSRP), Virtual Local Area Network (VLAN), and static Network Address Translation (NAT)
  • Supports all major equipment providers through support for standard Request for Comments (RFC) Management Information Base (MIB) and specific vendor MIBs (such as Cisco, Juniper, Alcatel, Laurel, Nortel, Extreme, and so on)

Active monitoring

In IP networks, many devices try to send events to a management system when errors occur. However, this event delivery is not standard and is not guaranteed. Network Manager Entry Edition V3.7 supports actively polling network devices to help proactively identify problems in the network. Monitoring policies can be fine tuned for a group of devices (each policy identifies the attributes of the device to poll to better understand the health of a device). In addition, poll intervals can be customized to cater to site-specific requirements.

Network Manager Entry Edition V3.7 includes many default pollers out-of-the-box, including an Internet Control Message Protocol (ICMP) ping poller and Simple Network Management Protocol (SNMP) poller. Network operators can create their own polling processes using text-based configuration files. When polling in Network Manager Entry Edition V3.7 fails, it creates event records for these failures. These events appear in the network management event console or a centralized event console. They can be processed by Network Manager Entry Edition V3.7's event correlation engine and any installed event management tools.

Network visualization

Network Manager Entry Edition V3.7 includes a Web-based network topology visualization tool. The network visualization GUI uses the network topology and event information from Network Manager Entry Edition V3.7 (and, if applicable, your event management system) to generate graphical maps of the network topology around particular devices and send these maps to Web clients on demand.

The alarm state of each device is displayed in all network views. This alarm state is retrieved from the event management system and represents the highest severity alarm state on the device. Network operators can drill down on specific problems in your event list to locate the alarmed device in the network topology view, or show a list of all outstanding alarms on a selected device in the network topology view.

In Network Manager Entry Edition V3.7, the following Web-based GUIs are available:

  • Network Topology Visualization: GUI for visualizing the network topology
  • Device Structure Browser: Drill down to see a particular device's configuration
  • MIB Browser: GUI for viewing SNMP MIB variable values associated with devices in the topology
  • Network Discovery GUI: For configuring and tracking the status of discoveries
  • Monitor Configuration GUI: For configuring the active monitoring and SNMP polling functionality

The network topology GUI includes several ways of visualizing the network topology, such as:

  1. Hop View: Displays network connectivity centered around a particular device of the user's choosing. The displayed topology consists of every device connected to this device within a configurable number of "hops," allowing the user to control how much information is presented.
  2. Network View: Allows a user to browse the network that Network Manager Entry Edition V3.7 is managing.

The user can interact with the Network View to create custom views of the network. In addition, Network Manager Entry Edition V3.7 can autopartition the network topology, providing multiple views of the network based on the network's configuration. The network topology GUI includes preconfigured partitions by default (but these can be modified or extended through configuration). Examples include:

  • Global VLANs: Groups devices based on membership in a global VLAN.
  • NAT address spaces: Groups devices based on membership of a single NAT address space.
  • Border gateway protocol (BGP) autonomous system (AS) collections: Groups routers, which communicate with each other using the BGP routing.
  • Protocol in the same AS.
  • Open shortest path first (OSPF) collections: Groups routers, which communicate with each other using the OSPF routing.
  • Protocol in the same autonomous ASs. This option enables you to list the ASs and then drill down to see the OSPF areas within each AS.
  • Device types: Groups devices based on the type of device in the network. For example, it separates out routers and switches so that you can view each of these different device types separately.
  • Device classes: Groups devices based on the device classes. It lists main classes, such as Cisco, and subclasses, such as Cisco7500, in a hierarchical tree.

The topology visualization GUI, the device structure browser GUI, and the event list GUI all support right-click tools to launch a vendor-specific operation, and administration and maintenance tools in context from a selected device, interface, or event.

Topology-based root cause analysis

A failure situation on the network usually generates multiple alerts creating noise on the network operator's console. Root cause analysis is the process of correlating alarms related to a single failure on the network and then determining the root cause from the symptomatic alerts. Network Manager Entry Edition V3.7 performs root cause analysis by correlating event information with topology information and updating the event records accordingly.

Network Manager Entry Edition V3.7 includes default topology-based event correlation policies that map network events onto its topology model and help identify events as root causes. Example policies include:

  • Isolated and downstream suppression: For example, correlating a device failure event to all the resulting ping failure downstream and surrounding events.
  • Physical neighbor suppression: For example, correlating a chassis failure to all failures on interfaces connected to that chassis device.
  • Event correlation in redundant meshed networks: For example, correlating a catastrophic failure of multiple redundant links at the provider-edge to the resultant flood of ping failure events from downstream devices.
  • Logical to physical topology event correlation: For example, correlating a link failure that leads to OSPF neighbor loss events.

All policies are generic and can be applied to multiple network technologies. Network Manager Entry Edition V3.7 can use rule chaining to allow individual events to generate a sequence of correlations. The default policies can be modified and extended by the network operator.

Inventory reports and data integrations

IBM has developed new inventory reports based on the Eclipse Business Intelligence and Reporting Tools (BIRT) technology.

The following device availability reports are provided:

  • Summary reports on discovered assets
  • Detailed drill-down reports on discovered assets
  • Availability reports showing current status of devices and their ports and interfaces
  • Availability reports showing devices with root cause problems sorted by age

An IBM Tivoli Change and Configuration Management Database (CCMDB) integration module is available on the IBM Open Process Automation Library (OPAL) to populate the CCMDB with network configuration information discovered by Network Manager Entry Edition V3.7. The Discovery Library Adapter provides the CCMDB with basic network resource information or, alternatively, IPv4 subnetting and addressing information. Visit the OPAL Web site at

Faster time to value

A quick start installer more quickly installs and configures Network Manager Entry Edition V3.7 in line with best practices. This installer first confirms that the host system has adequate resources. The installer then installs the software and performs the following configuration steps:

  • Creates default user accounts including system administrator, network operator, and read-only network operator
  • Creates and enables default monitoring policies that will ping for connectivity failure automatically when a new network device is discovered
  • Configures Network Manager Entry Edition V3.7 to connect to an existing IBM Tivoli Netcool/OMNIbus and IBM Tivoli Netcool/Webtop installation or install Netcool/OMNIbus and Netcool/Webtop, if appropriate

In addition, the installer prompts the user for information in order to start a network discovery. This discovery demonstrates to the system administrator that the software has been deployed and configured correctly and quickly returns an initial discovery of the network.

Ease of use

Server administrator tasks: To ease server administration, Network Manager Entry Edition V3.7 includes the following functions for ongoing provisioning:

  • Refine your discovery for network change:
    • Add Custom Link script connects topology around unmanaged regions.
    • Add and Remove Nodes script immediately adds new devices for monitoring or removes nodes the server administrator no longer wishes to manage without waiting for the next scheduled discovery poll.
    • Trigger partial discovery of device on demand without waiting for the next scheduled discovery poll.
  • Mark nodes and interfaces in maintenance or unmanaged.

    Through the user interface (UI), server administrators can mark a device or interface unmanaged (or in-maintenance mode). Any subsequent alarms from this component generated by configuration changes can be grouped and identified as within a maintenance window so that network operators can prioritize these events appropriately.

  • Monitor configuration UI.

    A Web-based UI enables a server administrator to define network data polling policies to actively help monitor the health of the network and flag network deterioration before it causes a service outage. Network Manager Entry Edition V3.7 delivers many predefined policies (for example, monitor the CPU usage of all Cisco routers in my Manhattan office every 3 seconds and create a major alarm if the usage goes above 90%).

Server administrators can use scripts to provided common administrator tasks, such as:

  • Control the system:
    • Uniformly start, stop, and show status of Network Manager Entry Edition V3.7.
    • Automatically start Network Manager Entry Edition V3.7 at system reboot.
  • Backup the installation.
  • Support the system:
    • Integration with IBM Support Assistance Tier 2 integration is included.
    • Scripts to collect logs, cores, and system environment help IBM Support troubleshoot any configuration issues.

Network operator tasks: Network Manager Entry Edition V3.7 includes a new device structure browser view that allows a network operator to drill into an individual device's configuration. This view provides a means to navigate down to the chassis, cards, ports, and interfaces on any selected device. It offers detailed configuration and status information on each component and the ability to launch an in-context operational, administration, and maintenance tool from the selected component. This view is designed so navigation and administration is consistent with the network topology maps.

The network topology views are substantially enhanced to include:

  • More default views and partitions out of the box
  • Simplified view creation using a Web-based GUI wizard
  • Filter views on any discovered configuration item
  • Improved MPLS, OSPF, and BGP views
  • Dynamic autopartitioning to create new partitions automatically if a newly discovered device does not match the current set of partitions

Extended next-generation network support

Network Manager Entry Edition V3.7 includes enhanced MPLS discovery and event correlation rules. In analyzing common problems that occur in MPLS networks, event correlation rules can be prioritized based on how often a problem occurs and whether it affects service.

Failure can occur frequently (perhaps on a daily basis) at the service provider's network edge, and backup network links may not be available. Network Manager Entry Edition V3.7 helps:

  • Identify customer edge (CE) routers, correlate events generated by a failure between provider edge (PE) and CE, and enrich events with affected VRF and customer information
  • Actively monitor the link between PE and CE, generate failure events, and publish to the event console and event correlation engine

In service provider core networks, failure of a Label Switched Path (LSP) typically occurs weekly. To help diagnose the problem, Network Manager Entry Edition V3.7 includes the following features:

  • Discovery agents for fast route target-based discovery, using SNMP and Telnet
  • Traditional LSP-based discovery

Failures in the network core typically occur less frequently. If a physical failure of links occurs between a PE and provider (P) router or P-to-P router, Network Manager Entry Edition V3.7 can help:

  • Enrich physical link failure events with interface information from both ends
  • Correlate certain control plane adjacency failures to the underlying physical link failure events

Network Manager Entry Edition V3.7 includes improvements in OSPF and BGP discovery and visualization. These improvements include:

  • Identification of private and public BGP Abstract Syntax Notation (ASN)
  • Resolution of public ASN to names
  • Identification of OSPF area and router types such as stub areas, area border routers, designated routers, and so on
  • Discovery and visualization of OSPF Network Link State Advertisements (LSA)
  • Identification of iBGP and eBGP peering sessions
  • Inference of eBGP speakers in external networks

In addition to discovery and modeling support for new devices, Network Manager Entry Edition V3.7 provides new function for extracting network topology information from Element Management Systems or other network topology repositories. Network Manager Entry Edition V3.7 publishes a standard XML interface to which data can conform, defines standard process flow for discovery and discovery collectors, and is extensible. Using this new mechanism, it delivers support for two out-of-the-box integrations: the Alcatel 5620 SAM Element Management System and importing from a flat file (which could be used to import from other network topology data sources).

Uses for the discovered network topology information

Network Manager Entry Edition V3.7 delivers the Network Connectivity and Inventory Model (NCIM) supported on MySQL 5.0. This network topology model delivers data to drive the Web-based network operator views, CCMDB data integration, and inventory reports.

Language support

User interfaces (both system administrator1 and network operator interfaces) support globalization and are available in the following languages: English, Japanese, Korean, Simplified Chinese, and Traditional Chinese.

1
Certain system administrator screens have not been globalized and are available only in English. In addition, the product installer is available only in English. For more information, contact your IBM representative.

Upgrading from IBM Tivoli NetView

Network Manager Entry Edition V3.7 includes tools to help upgrade from IBM Tivoli NetView (distributed configuration). The following IBM Tivoli NetView distributed configurations can be imported into Network Manager Entry Edition V3.7:

  • Discovery domain2
  • SNMP community names2
  • Location.conf
  • Preserve unmanaged devices2

2
These properties can be imported from other network management systems if upgrading from another vendor's product.

An IBM Redbooks publication details best practices for upgrading and how best to configure Network Manager Entry Edition V3.7 in upgrade scenarios. Many features described in this announcement deliver improvements over existing features in IBM Tivoli NetView (distributed configuration), specifically in the monitor configuration UI and the in-maintenance mode enhancement.

Accessibility by people with disabilities

You can request a U.S. Section 508 Voluntary Product Accessibility Template (VPAT) at

IPLA and Software Maintenance considerations

Program licenses under the IPLA can be transferred from one machine to another within an enterprise. You may aggregate the capacity for all the processors on which you operate the program to achieve a more economic price. This will result in a single Proof of Entitlement (PoE). It is your responsibility to manage the distribution of Value Units within the limits of the PoE.

Software Maintenance must cover the same capacity as set forth in the PoE. Software Maintenance will be available in the country in which the program is acquired.

Availability of national languages

Network Manager Entry Edition V3.7 is scheduled for worldwide availability on the following dates:

Product description            Language        GA date
 
Network Mgr Entry Edition      English         September 19, 2007
V3.7.0

Trademarks

 
Tivoli and NetView are registered trademarks of International Business Machines Corporation in the United States or other countries or both.
 
Other company, product, and service names may be trademarks or service marks of others.

 
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Education support

Comprehensive education for IBM Tivoli® products is offered through Worldwide Tivoli Education Delivery Services. A wide range of training options are available, including classes led by instructors, learning on demand, on-site training, and blended learning solutions.

For additional information, visit


 
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Offering Information

Product information is available via the Offering Information Web site

Also, visit the Passport Advantage® Web site


 
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Publications

The following softcopy publications are scheduled to be available in English on the planned availability date. When available, the softcopy publications can be downloaded from the following Web site

Publication title      Order number           Availability date
 
IBM Tivoli Network     SC23-6575              September 19, 2007
 Manager Entry Edition
 V3.7 Installation and
 Configuration Guide
IBM Tivoli Network     GI11-8190              September 19, 2007
 Manager Entry Edition
 V3.7 Release Notes

Also, you can order through the Publications Center or contact your IBM representative.

IBM Publications Center

The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided. Payment options for orders are via credit card (in the U.S.) or customer number for 20 countries. A large number of publications are available online in various file formats, and they can all be downloaded in all countries where IBM does business.
 
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Technical information

Specified operating environment

Hardware requirements

Network Manager Entry Edition V3.7 runs on hardware capable of supporting the software listed in the Software requirements section. The following minimum hardware requirements are for machines running the Network Manager Entry Edition V3.7 core components and running the IBM Tivoli Netcool GUI foundation server.

Network Manager Entry Edition core components machine:

  • For Solaris 9 and 10: Sun Fire V210 server
  • For Linux™: Intel® (or compatible) PC with 1 GHz Pentium® 3 processor
  • For Windows™: PC with 2.4 GHz Pentium 4 single CPU, or equivalent
  • For AIX®: IBM System p5™ 510 Express
  • 2 GB DRAM minimum (4 GB DRAM recommended)
  • 2 GB hard disk space to store the software
  • 2 GB hard disk space for cache storage
  • CD-ROM drive

IBM Tivoli Netcool GUI foundation server:

  • 500 MB hard disk space (at least 2 GB additional disk space is recommended)
  • 1 GB system memory (at least 2 GB additional system memory is recommended)
  • CD-ROM drive

Additional requirements (installation-specific):

  • 4 KB of disk space for each expected event, per day of storage required
  • 4 KB of disk space for each interface or port on a managed device

For example, if you expect 3,000 events each day and require them to be stored for 30 days, you need:


    3000 * 30 * 4 KB = 360 MB

The required total disk space in this example would be:


    512 MB + 512 MB cache + 360 MB + (4 KB * ports)

AIX requirements:

When running on the AIX platform, refer to the Network Manager Entry Edition V3.7 Installation and Configuration Guide (SC23-6575). Refer to the Publications section for information on how to obtain this guide.

Software requirements

Operating systems supported:

  • AIX V5.3 on IBM System p™
  • Sun Solaris 9 and 10 on Sun Microsystems UltraSPARC
  • Red Hat Enterprise Linux (RHEL) ES/AS 3.0 on Intel Architecture, 32 bit (x86-32)
  • RHEL ES/AS 4.0 on x86-32 and x86-64 (AMD64)
  • SUSE Enterprise Linux (SLES) 9.0 and 10.0 on x86-32 and x86-64 (AMD64)
  • Windows 2003 Server x86-32 and x86-64 (AMD64)

Browser support:

Web-based GUIs for Network Manager Entry Edition V3.7 are supported on the following browser and operating system combinations:

                                                   Java(TM) Virtual
                                                   Machine
Browser          Version          Platforms        support
 
Internet         6.0              Windows 2003,    Sun 1.4, 1.5,
 Explorer                          Windows XP       1.6
Internet         7.0              Windows 2003,    Sun 1.4, 1.5,
 Explorer                          Windows XP,      1.6
                                   Windows Vista
Mozilla Firefox  1.5              Windows 2003,    Sun 1.4, 1.5,
                                   Windows XP,      1.6
                                   Windows Vista,
                                   RHEL 4.0, SLES
                                   9 and 10,
                                   Solaris 9 and
                                   10
Mozilla Firefox  2.0              Windows 2003,    Sun 1.4, 1.5,
                                   Windows XP,      1.6
                                   Windows Vista,
                                   RHEL 4.0, SLES
                                   9 and 10,
                                   Solaris 9 and
                                   10

Planning information

The first year of Software Maintenance is included with licenses acquired through Passport Advantage and Passport Advantage Express. Product upgrades and technical support for a program are provided as part of Software Maintenance as described in the IBM Agreement for the Acquisition of Software Maintenance. Product upgrades provide the latest versions and releases to programs covered under Software Maintenance and IBM Technical Support provides voice and electronic access to IBM support organizations, worldwide.

IBM includes one year of Software Maintenance with each program license acquired. The initial period of Software Maintenance can be extended by the purchase of Software Maintenance Annual Renewal, if available.

Packaging: Network Manager Entry Edition V3.7 is distributed with:

  • International Program License Agreement (Z125-3301)
  • License Information document
  • DVD
  • Publications (refer to the Publications section)

Security, auditability, and control

Network Manager Entry Edition V3.7 uses the security and auditability features of the operating system software.

The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.
 
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Software Services

IBM Software Services has the breadth, depth, and reach to manage your services needs. You can leverage the deep technical skills of our lab-based Software Services team and the business consulting, project management, and infrastructure expertise of our IBM Global Services team. Also, we extend our IBM Software Services reach through IBM Business Partners to provide an unsurpassed portfolio of capabilities. Together, we provide the global reach, intellectual capital, industry insight, and technology leadership to support any critical business need.

To learn more about IBM Software Services or to contact a Software Services sales specialist, visit

To locate an IBM Business Partner, visit

IBM Tivoli Enhanced Value-Based Pricing terminology

IBM Tivoli Enhanced Value-Based Pricing: IBM Tivoli software products are priced using IBM Tivoli Enhanced Value-Based Pricing. The Enhanced Value-Based Pricing system is based upon the IBM Tivoli Environment-Managed Licensing Model, which uses a managed-environment approach — whereby price is determined by what is managed rather than the number and type of product components installed.

For example, all servers monitored with IBM Tivoli's monitoring product (IBM Tivoli Monitoring) require entitlements sufficient for those servers. Other IBM Tivoli products may manage clients, client devices, agents, network nodes, users, or other items, and are licensed and priced accordingly.

Unlike typical systems management licensing models that require entitlements of specific software components to specific systems, the IBM Tivoli Environment-Managed Licensing Model provides you with the flexibility to deploy IBM Tivoli software products within its environment in a manner that can address and respond to your evolving architecture. That is, as the architecture of your environment changes, your implementation of IBM Tivoli software can be altered, as needed, without affecting your license requirements (as long as you do not exceed your entitlements to the software).

Under Enhanced Value-Based Pricing, licensing and pricing of server-oriented applications are determined based upon the server's use in your environment. Typically, such applications are licensed and priced in a manner that corresponds to each installed and activated processor of the server managed by the IBM Tivoli application to help correlate price to value, while offering a simple solution.

Where a server is physically partitioned, this approach is modified. This partitioning technique is the approach used with systems that have either multiple cards or multiple frames, each of which can be configured independently. For servers capable of physical partitioning (for example, IBM System p Scalable POWERparallel® Systems servers, Sun Ultra servers, and HP Superdome servers), an entitlement is required for each processor in the physical partition being managed by the IBM Tivoli application. For example, assume that a server has 24 processors installed in aggregate. If this server is not partitioned, entitlements are required for all 24 processors. If, however, it is physically partitioned into three partitions each containing eight processors, and IBM Tivoli products were managing only one of the three partitions, then entitlements would be required for the eight processors on the physical partition managed by the IBM Tivoli application.

For servers with virtual or logical partitions, entitlements are required for all installed and activated processors on the server. For each IBM Tivoli application managing a clustered environment, licensing is based on the cumulative number of installed and activated processors on each server in the cluster for each IBM Tivoli application managing the cluster. Where the cluster includes physically partitioned servers, the considerations described above concerning physically partitioned servers apply as well.

Enhanced Value-Based Pricing recognizes the convergence of RISC and UNIX®, and Microsoft™ Windows and Intel technologies, in order to simplify your licensing requirements, and to provide a smoother, more scalable model. Pricing and licensing does not differentiate between non-System z™ server platforms or operating systems. For some products, this platform neutrality extends to System z and other host servers as well.

IBM Tivoli Enhanced Value-Based Pricing terminology definitions

IBM Integrated Facility for Linux (IFL)

This optional facility enables additional processing capacity exclusively for Linux workload, with no effect on the model designation of a System z or OS/390® server. Consequently, executing Linux workload on the IBM Integrated Facility for Linux will not, in most cases, result in any increased IBM software charges for z/OS®, OS/390, VM, VSE, or TPF operating systems/applications. There is, as indicated, a charge associated with the IFL, and there may also be a charge for applications that run on the IFL. The IFL may be dedicated to a single Linux-mode logical partition or it may be shared by multiple Linux-mode logical partitions. Installations should note that the Linux workspace enabled by this facility will not support any of the S/390 traditional operating systems (OS/390, TPF, VSE, or VM). Only Linux applications or Linux operating in conjunction with the Virtual Image Facility™, an environment that operates within a logical partition or in native S/390® mode and provides the capability to create multiple Linux images, is supported by the IBM IFL.

Install

An install is a copy or instance of the program in the enterprise.

Partitions

A server's resources (CPU, memory, I/O, interconnects, and buses) may be divided according to the needs of the applications running on the server. This partitioning can be implemented with physical boundaries (Physical Partitions) or logical boundaries (Logical Partitions).

Physical Partitions are defined by a collection of processors dedicated to a workload and can be used with systems that have either multiple cards or multiple frames, each of which can be configured independently. In this method, the partitions are divided along hardware boundaries and processors, and the I/O boards, memory, and interconnects are not shared.

Logical Partitions are defined by software rather than hardware and allocate a pool of processing resources to a collection of workloads. These partitions, while separated by software boundaries, share hardware components and run in one or more physical partitions.

Processor ("per processor" charging under full capacity)

In full capacity charging, Proofs of Entitlement (PoEs) must be acquired for all activated "processors" (available for use) that are on the server where the program or a component of the program is run.

Notes

  1. IBM defines a physical processor in a computer as a functional unit that interprets and executes instructions. A physical processor consists of at least an instruction control unit and one or more arithmetic and logic units.
  2. Multicore technology allows two or more processors (commonly called "cores") to be active on a single silicon chip. With multicore technology, IBM considers each core to be a physical processor. For example, in a dual-core chip, there are two physical processors residing on the single silicon chip.
  3. In the IBM System z IFL environment, each IFL engine is considered a single physical processor.
  4. Threading, a technique that makes a single processor seem to perform as two or more, does not affect the count of physical processors.
  5. Where blade technology is employed, each blade is considered a separate server and charging is based upon the total number of processors on the blade on which the program is run.
  6. When a server is shipped with six processors, but two of them are inactive, four processors are active for the customer.
  7. Not all processors require the same number of Value Unit entitlements. To determine the number of Value Unit entitlements required, refer to the processor Value Unit conversion table on the Passport Advantage Web site

Managed Processor (charging under full capacity in the "managed environment")

Charges are based on the active processors on the machines in the computing environment affiliated with the program rather than on the server where the program is run. The managed processors which require PoEs are defined in the Charges section of the announcement or in the License Information's program unique terms.

Notes

  1. IBM defines a physical processor in a computer as a functional unit that interprets and executes instructions. A physical processor consists of at least an instruction control unit and one or more arithmetic and logic units.
  2. Multicore technology allows two or more processors (commonly called "cores") to be active on a single silicon chip. With multicore technology, IBM considers each core to be a physical processor. For example, in a dual-core chip, there are two physical processors residing on the single silicon chip.
  3. The program may not run on some or all of the processors for which PoEs are required for the program's valuation method.
  4. In the IBM System z IFL environment, each IFL engine is considered a single physical processor.
  5. Threading, a technique that makes a single processor seem to perform as two or more, does not affect the count of physical processors.
  6. Where blade technology is employed, each blade is considered a separate server and charging is based upon the total number of processors on the blades with which the program is affiliated.
  7. Not all processors require the same number of Value Unit entitlements. To determine the number of Value Unit entitlements required, refer to the processor Value Unit conversion table on the Passport Advantage Web site

Resource Value Unit

Resource Value Unit is a pricing charge metric for program license entitlements which is based upon the quantity of a specific designated measurement used for a given program. Refer to Value Units definition.

Server

A server is a computer system that executes requested procedures, commands, or applications to one or more users and/or client devices over a network. A PoE must be obtained for each server on which the program, or a component of the program, is run or for each server managed by the program. Where blade technology is employed, each blade is considered a separate server.

Standby or Backup Systems

For programs running or resident on backup machines, IBM defines three types of situations: cold, warm, and hot. In the cold and warm situations, a separate entitlement for the copy on the backup machine is normally not required and typically no additional charge applies. In a hot backup situation, the customer needs to acquire another license or entitlement(s) sufficient for that server. All programs running in backup mode must be solely under the customer's control, even if they are running at another enterprise's location.

As a practice, the following are definitions and allowable actions concerning the copy of the program used for backup purposes:

Cold

A copy of the program may reside, for backup purposes, on a machine as long as the program is not started. There is no additional charge for this copy.

Warm

A copy of the program may reside for backup purposes on a machine and is started, but is idling, and is not doing any work of any kind. There is no additional charge for this copy.

Hot

A copy of the program may reside for backup purposes on a machine, is started, and is doing work. The customer must acquire a license or entitlement(s) for this copy and there will generally be an additional charge.

"Doing work" includes, for example, production, development, program maintenance, and testing. It also could include other activities such as mirroring of transactions, updating of files, synchronization of programs, data, or other resources (for example, active linking with another machine, program, database, or other resource, and so on), or any activity or configurations that would allow an active hot switch or other synchronized switchover between programs, databases, or other resources to occur.

In the case of a program or system configuration that is designed to support a high availability environment by using various techniques (for example, duplexing, mirroring of files or transactions, maintaining a "heartbeat," active linking with another machine, program, database, or other resource, and so on), the program is considered to be doing work in the hot situation and a license or entitlement must be purchased.

Value Units

A Value Unit is a pricing charge metric for program license entitlements that is based upon the quantity of a specific designated measurement used for a given program. Each program has a designated measurement. The most commonly used designated measurements are processor cores and MSUs. However, for select programs, there are other designated measurements such as servers, users, client devices, and messages. The number of Value Unit entitlements required for your specific implementation of the given program must be obtained from a conversion table associated with the program. You must obtain a proof of entitlement (PoE) for the appropriate number of Value Unit entitlements for your implementation. The Value Unit entitlements of a given program cannot be exchanged, interchanged, or aggregated with Value Unit entitlements of another program. Whenever the designated measurement is a processor core, not all processors require the same number of Value Unit entitlements. To determine the number of Value Unit entitlements required, refer to the processor Value Unit conversion table on the Passport Advantage Web site

Product Web Site

A complete list of IBM Tivoli products is available at Web site

Licensing Web Site

IBM Tivoli product licensing documents are available at Web site

Passport Advantage: Through the Passport Advantage Agreement, you may receive discounted pricing based on the total volume of eligible products, across all IBM brands, acquired worldwide. The volume is measured by determining the total Passport Advantage points value of the applicable acquisition(s). Passport Advantage points are used only for calculating the entitled Passport Advantage discount.

To determine the required Tivoli product configuration under Passport Advantage, the Tivoli Enhanced Value-Based Pricing Model applies. Your environment is evaluated on a per-product basis.

Use the following two-step process to determine the total Passport Advantage points value:

  1. Analyze your environment to determine the number of Tivoli Management Points or other charge unit for a product. The quantity of each product's part number(s) to be ordered is determined by that analysis.
  2. Order the Passport Advantage part number(s). A Passport Advantage point value, which is the same worldwide for a specific part number regardless of where the order is placed, is assigned to each Tivoli product part number. The Passport Advantage point value for the applicable part number, multiplied by the quantity for that part number, will determine the Passport Advantage points for that Tivoli product part number. The sum of these Passport Advantage points determines the Passport Advantage point value of the applicable Tivoli product authorizations, which then may be aggregated with the point value of other applicable Passport Advantage product acquisitions to determine the total Passport Advantage points value.

The discounted pricing available through Passport Advantage is expressed in the form of Suggested Volume Prices (SVPs), which vary depending on the SVP level. Each SVP level is assigned a minimum total Passport Advantage point value, which must be achieved, in order to qualify for that SVP level.

Media packs and documentation packs do not carry Passport Advantage points and are not eligible for SVP discounting.

For additional information on Passport Advantage, refer to the following Web site

The following Passport Advantage part number categories may be orderable:

  • License and Software Maintenance 12 Months — This is the product authorization with Software Maintenance to the first anniversary date.
  • Annual Software Maintenance Renewal — This is the Software Maintenance renewal for one anniversary that applies when you renew the existing coverage period prior to the anniversary date at which it expires.
  • Software Maintenance Reinstatement 12 Months — This is when you have allowed the Software Maintenance to expire, and later wish to reinstate your Software Maintenance.
  • Media packs — These are the physical media, such as CD-ROMs, that deliver the product's code.
  • Documentation packs — These contain printed documentation such as the User's Guide and Release Notes.

Pricing examples

IBM Tivoli Network Manager Entry Edition: IBM Tivoli Network Manager Entry Edition is priced per install. Each physical site is considered a single install of IBM Tivoli Network Manager Entry Edition. It is also priced by tier for the number of managed devices. The number of Resource Value Units required per tier is defined below. Volume scaling is applied to each tier as indicated below per specific Volume Unit Exhibit (VUE). In addition, one license of IBM Tivoli Netcool/Webtop install is required per install of IBM Tivoli Network Manager Entry Edition V3.7.

VUE A

From quantity          To quantity            Factor
 
0                      10                     1.00
11                     250                    0.85
251                    750                    0.70
751                    1,250                  0.55
1,251                  or more                0.40

VUE B

From quantity          To quantity            Factor
 
0                      10                     1.00
11                     100                    0.90
101                    250                    0.80
251                    500                    0.65
501                    or more                0.45

Tier 1 (VUE A) IBM Tivoli Network Manager Entry Edition

  • Per managed network device with all ports less than or equal to 1 Gigabit Ethernet (GigE)
  • Per 5 servers managed by Simple Network Management Protocol (SNMP)

Asset Tier 1 (VUE A) IBM Tivoli Network Manager Entry Edition

  • Per managed network device with all ports less than or equal to 1 GigE
  • Per 5 servers managed by SNMP

Tier 2 (VUE B) IBM Tivoli Network Manager Entry Edition

  • Per managed network device with any ports greater than 1 GigE

Asset Tier 2 (VUE B) IBM Tivoli Network Manager Entry Edition

  • Per managed network device with any ports greater than 1 GigE

Pricing example 1a

ABC Consumer Goods deploys IBM Tivoli Network Manager Entry Edition on 2 servers in 1 location and has topology discovery and root cause analysis for 16 devices less than 1 GigE, 2 devices greater than 1 GigE, and 20 servers managed by SNMP.

Calculation: 16 devices less than 1 GigE and 20 servers managed by SNMP = 20 Tier 1 in the customer environment (16 + 20/5 = 20).

                 Quantity
                 deployed in                       Net Resource
                 customer         Installs         Value Units
Pricing metric   environment      required         required
 
Netwk Mgr Entry  2 servers        1
 installs
Netwk Mgr Entry  20 devices                        19 (3)
 Tier 1
Netwk Mgr Entry  2 devices                         2
 Tier 2
Netcool/Webtop   2 servers        1
 installs
 
(3) Quantity of 20 Resource Value Units per VUE A.

Pricing example 1b

ABC Consumer Goods deploys IBM Tivoli Network Manager Entry Edition on 2 servers in 1 location and has topology discovery and root cause analysis as well as asset management for 20 devices less than 1 GigE and 2 devices greater than 1 GigE.

                 Quantity
                 deployed in                       Net Resource
                 customer         Installs         Value Units
Pricing metric   environment      required         required
 
Netwk Mgr Entry  2 servers        1
 installs
Netwk Mgr Entry  20 devices                        19 (4)
 Tier 1
Netwk Mgr Entry  2 devices                         2
 Tier 2
Netwk Mgr Entry  20 devices                        19 (4)
 Asset Tier 1
Netwk Mgr Entry  2 devices                         2
 Asset Tier 2
Netcool/Webtop   2 servers        1
 installs
 
(4) Quantity of 20 requires 19 Resource Value Units per VUE A.

 
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Ordering information

This product is only available via Passport Advantage. It is not available as shrinkwrap.

Product information

                                                    Product
Licensed function title             Product group   category
 
IBM Tivoli Network Manager Entry    Network         Precision
 Edition Asset Tier 1 per RVU        Management
IBM Tivoli Network Manager Entry    Network         Precision
 Edition Asset Tier 2 per RVU        Management
IBM Tivoli Network Manager Entry    Network         Precision
 Edition Base                        Management
IBM Tivoli Network Manager Entry    Network         Precision
 Edition Tier 2 per RVU              Management
IBM Tivoli Network Manager Entry    Network         Precision
 Edition Tier 1 per RVU              Management
 
                                      PID        Charge unit
Program name                          number     description
 
IBM Tivoli Network Manager Entry      5724-T20   Resource Value
 
 Edition Asset Tier 1 per RVU                     Unit
IBM Tivoli Network Manager Entry      5724-T20   Resource Value
 Edition Asset Tier 2 per RVU                     Unit
IBM Tivoli Network Manager Entry      5724-T20   Install(s)
 Edition Base
IBM Tivoli Network Manager Entry      5724-T20   Resource Value
 Edition Tier 2 per RVU                           Unit
IBM Tivoli Network Manager Entry      5724-T20   Resource Value
 Edition Tier 1 per RVU                           Unit

Passport Advantage customer: Media pack entitlement details

Customers with active Software Maintenance for the products listed are entitled to receive the corresponding media pack.

Network Mgr Entry Edition V3.7.0

Entitled Software
Maintenance offerings                                   Part
description                 Media packs description     number
 
IBM Tivoli Network Manager  IBM Tivoli Network Manager  AL000ML
 Entry Edition Base per      Entry Edition v3.7
 Install                     Multiplatform Multilingual
                             MP
IBM Tivoli Network Manager  IBM Tivoli Network Manager  AL000ML
 Entry Edition Tier 1 per    Entry Edition v3.7
 Res VU                      Multiplatform Multilingual
                             MP
IBM Tivoli Network Manager  IBM Tivoli Network Manager  AL000ML
 Entry Edition Tier 2 per    Entry Edition v3.7
 Res VU                      Multiplatform Multilingual
                             MP
IBM Tivoli Network Manager  IBM Tivoli Network Manager  AL000ML
 Entry Edt Asset Tier1 per   Entry Edition v3.7
 Res VU                      Multiplatform Multilingual
                             MP
IBM Tivoli Network Manager  IBM Tivoli Network Manager  AL000ML
 Entry Edt Asset Tier2 per   Entry Edition v3.7
 Res VU                      Multiplatform Multilingual
                             MP

New licensees

Orders for new licenses will be accepted now.

Shipment will begin on the planned availability date.

Basic license

Ordering information for Passport Advantage: Passport Advantage allows you to have a common anniversary date for Software Maintenance renewals, which can simplify management and budgeting for eligible new versions and releases (and related technical support) for your covered products. The anniversary date, established at the start of your Passport Advantage Agreement, will remain unchanged while your Passport Advantage Agreement remains in effect. New software purchases will initially include twelve full months of Software Maintenance. Software Maintenance in the second year (the first year of renewal) can be prorated to be coterminous with your common anniversary date. Thereafter, all Software Maintenance will renew at the common anniversary date for twelve full months of Software Maintenance.

Refer to the IBM International Passport Advantage Agreement and to the IBM Software Support Handbook for specific terms relating to, and a more complete description of, technical support provided through Software Maintenance.

The quantity to be specified for the Passport Advantage part numbers in the following table is per install and per number of required Resource Value Units. To order for Passport Advantage, specify the desired part number and quantity.

Passport Advantage program licenses

IBM Tivoli Network Manager Entry Edition

Part description                  Part number
 
IBM Tivoli Network Manager Entry
 Edition Tier 2 per RVU
Network Mgr Entry Edition Tier 2  D61IPLL
 Res Value Unit License & SW
 Maintenance 12
Network Mgr Entry Edition Tier 2  E041QLL
 Res Value Unit SW Maint Annual
 Renewal
Network Mgr Entry Edition Tier 2  D61IQLL
 Res Value Unit SW Maint
 Reinstatement

IBM Tivoli Network Manager Entry Edition

Part description                  Part number
 
IBM Tivoli Network Manager Entry
 Edition Asset Tier 2 per RVU
Network Mgr Entry Edition Asset   D61IRLL
 Tier 2 Res Value Unit License &
 SW Maint 12
Network Mgr Entry Edition Asset   E041RLL
 Tier 2 Res Value Unit SW Maint
 Ann Renewal
Network Mgr Entry Edition Asset   D61ISLL
 Tier 2 Res Value Unit SW Maint
 Reinstate

IBM Tivoli Network Manager Entry Edition

Part description                  Part number
 
IBM Tivoli Network Manager Entry
 Edition Tier 1 per RVU
Network Mgr Entry Edition Tier 1  D61IKLL
 Res Value Unit License & SW
 Maintenance 12
Network Mgr Entry Edition Tier 1  E041NLL
 Res Value Unit SW Maint Annual
 Renewal
Network Mgr Entry Edition Tier1   D61ILLL
 Res Value Unit SW Maintenance
 Reinstatement

IBM Tivoli Network Manager Entry Edition

Part description                  Part number
 
IBM Tivoli Network Manager Entry
 Edition Base
Network Mgr Entry Edition         D61IILL
 Install(s) License & SW
 Maintenance 12 Months
Network Mgr Entry Edition         E041MLL
 Install(s) SW Maintenance Annual
 Renewal
Network Mgr Entry Edition         D61IJLL
 Install(s) SW Maintenance
 Reinstatement 12 Months

IBM Tivoli Network Manager Entry Edition

Part description                  Part number
 
IBM Tivoli Network Manager Entry
 Edition Asset Tier 1 per RVU
Network Mgr Entry Edition Asset   D61IMLL
 Tier 1 Res Value Unit License &
 SW Maint 12
Network Mgr Entry Edition Asset   E041PLL
 Tier 1 Res Value Unit SW Maint
 Ann Renewal
Network Mgr Entry Edition Asset   D61INLL
 Tier 1 Res Value Unit SW Maint
 Reinstate

To order a media pack for Passport Advantage, specify the part number in the desired quantity from the following table:

Description                       Part number
 
IBM Tivoli Network Manager Entry  AL000ML
Edition v3.7 Multiplatform
Multilingual MP

Network Manager Entry Edition V3.7 is also available, via Web download, from Passport Advantage.
 
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Terms and conditions

The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with IBM are contained in the applicable contract documents such as the IBM International Program License Agreement, IBM International Passport Advantage Agreement, and IBM Agreement for Acquisition of Software Maintenance.

Licensing: IBM International Program License Agreement including the License Information document and Proof of Entitlement (PoE) govern your use of the program. PoEs are required for all authorized use.

Part number products only, offered outside of Passport Advantage, where applicable, are license only and do not include Software Maintenance.

This software license includes Software Maintenance, previously referred to as Software Subscription and Technical Support.

License Information form number

                                          Program
Program name                              number     Form number
 
IBM Tivoli Network Manager Entry Edition  5724-T20   L-HCLK-73P4E4

The program's License Information will be available for review on the IBM Software License Agreement Web site

Limited warranty applies: Yes

Warranty: This program includes a warranty for one year from acquisition from IBM or an authorized IBM Business Partner. IBM warrants that when the program is used in the specified operating environment, it will conform to its specifications. The warranty applies only to the unmodified portion of the program. IBM does not warrant uninterrupted or error-free operation of the program or that IBM will correct all program defects. You are responsible for the results obtained from the use of the program.

IBM provides you with access to IBM databases containing information on known program defects, defect corrections, restrictions, and bypasses at no additional charge. Consult the IBM Software Support Handbook for further information at

IBM will maintain this information for at least one year after the original licensee acquires the program (warranty period).

Program technical support: Technical support of a program product will be available for a minimum of three years from the general availability date, as long as your Software Maintenance is in effect. This technical support allows you to obtain assistance (via telephone or electronic means) from IBM for product-specific, task-oriented questions regarding the installation and operation of the program product. Software Maintenance also provides you with access to updates, releases, and versions of the program. You will be notified, via announcement letter, of discontinuance of support with 12 months' notice. If you require additional technical support from IBM, including an extension of support beyond the discontinuance date, contact your IBM representative or IBM Business Partner. This extension may be available for a fee.

Money-back guarantee: If for any reason you are dissatisfied with the program and you are the original licensee, you may obtain a refund of the amount you paid for it, if within 30 days of your invoice date you return the program and its PoE to the party from whom you obtained it. If you downloaded the program, you may contact the party from whom you acquired it for instructions on how to obtain the refund.

  • For programs acquired under the IBM International Passport Advantage Agreement, this term applies only to your first acquisition of the program.

Authorization for use on home/portable computer: The program may be stored on the primary machine and another machine, provided that the program is not in active use on both machines at the same time. You may not copy and use this program on another computer without paying additional license fees.

Product name
 
IBM Tivoli Network Manager Entry Edition       No

Usage restriction: Yes. Usage is limited to the quantity of resource value units licensed.

For additional information, refer to the License Information Document that is available on the IBM Software License Agreement Web site

Passport Advantage applies: Yes, and through the Passport Advantage Web site at

This product is only available via Passport Advantage. It is not available as shrinkwrap.

Agreement for Acquisition of Software Maintenance: The following agreement applies for Software Maintenance and does not require Customer signatures:

  • IBM Agreement for Acquisition of Software Maintenance (Z125-6011)

Software Maintenance applies: Yes. The first year of Software Maintenance is included with licenses acquired through Passport Advantage and Passport Advantage Express. Product upgrades and technical support for a program are provided as part of Software Maintenance as described in the IBM Agreement for the Acquisition of Software Maintenance. Product upgrades provide the latest versions and releases to programs covered under Software Maintenance and IBM Technical Support provides voice and electronic access to IBM support organizations, worldwide.

IBM includes one year of Software Maintenance with each program license acquired. The initial period of Software Maintenance can be extended by the purchase of Software Maintenance Annual Renewal, if available.

While your Software Maintenance is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions, and code-related questions. IBM provides assistance via telephone and, if available, electronic access, to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, 7 days a week. For additional details, consult your IBM Software Support Handbook at

Software Maintenance does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under the applicable agreements.

For additional information about the International Passport Advantage Agreement and the IBM International Passport Advantage Express Agreement, visit the Passport Advantage Web site at

Volume orders (IVO): No

System i™ Software Maintenance applies: No

Educational allowance available: Not applicable.
 
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IBM Electronic Services

IBM has transformed its delivery of hardware and software support services to help you achieve higher system availability. Electronic Services is a Web-enabled solution that offers an exclusive, no-additional-charge enhancement to the service and support available for IBM servers. These services are designed to provide the opportunity for greater system availability with faster problem resolution and preemptive monitoring. Electronic Services comprises two separate, but complementary, elements: Electronic Services news page and Electronic Services Agent.

The Electronic Services news page is a single Internet entry point that replaces the multiple entry points traditionally used to access IBM Internet services and support. The news page enables you to gain easier access to IBM resources for assistance in resolving technical problems.

The Electronic Service Agent™ is no-additional-charge software that resides on your server. It monitors events and transmits system inventory information to IBM on a periodic, client-defined timetable. The Electronic Service Agent automatically reports hardware problems to IBM. Early knowledge about potential problems enables IBM to deliver proactive service that may result in higher system availability and performance. In addition, information collected through the Service Agent is made available to IBM service support representatives when they help answer your questions or diagnose problems. Installation and use of IBM Electronic Service Agent for problem reporting enables IBM to provide better support and service for your IBM server.
 
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Prices

Information on charges is available at Web site

In the Electronic tools category, select the option for "Purchase / upgrade tools".

Passport Advantage

For Passport Advantage information and charges, contact your IBM representative or authorized IBM Business Partner. Additional information is also available at

Business Partner information

If you are an IBM Business Partner — Distributor for Workstation Software acquiring products from IBM, you may link to Passport Advantage Online for resellers where you can obtain Business Partner pricing information. An IBM ID and password are required.


 
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Order now

To order, contact the Americas Call Centers or your local IBM representative.

To identify your local IBM representative, call 800-IBM-4YOU (426-4968).

 Phone:      800-IBM-CALL (426-2255)
 Fax:        800-2IBM-FAX (242-6329)
 Internet:   callserv@ca.ibm.com
 Mail:       IBM Teleweb Customer Support
             ibm.com Sales Execution Center, Americas North
             3500 Steeles Ave. East, Tower 3/4
             Markham, Ontario
             Canada
             L3R 2Z1
 
 Reference:  YE001

The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.

Note: Shipments will begin after the planned availability date.

Trademarks

 
System p5, System p, System z, Virtual Image Facility, System i, and Electronic Service Agent are trademarks of International Business Machines Corporation in the United States or other countries or both.
 
Tivoli, Passport Advantage, AIX, POWERparallel, OS/390, z/OS, S/390, and PartnerWorld are registered trademarks of International Business Machines Corporation in the United States or other countries or both.
 
Intel and Pentium are registered trademarks of Intel Corporation.
 
Windows and Microsoft are trademarks of Microsoft Corporation.
 
Java is a trademark of Sun Microsystems, Inc.
 
UNIX is a registered trademark of the Open Company in the United States and other countries.
 
Linux is a trademark of Linus Torvalds in the United States, other countries or both.
 
Other company, product, and service names may be trademarks or service marks of others.

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