IBM Tivoli Netcool/Webtop V2.1 delivers graphical maps, tables, and event lists to operations staff and executives via a Web-enabled interface

IBM United States Software Announcement 207-166
July 31, 2007

 

 ENUS207166.PDF (47KB)

Table of contents   Document options  
TOC link At a glance TOC link Offering Information
TOC link Overview TOC link Publications
TOC link Key prerequisites TOC link Technical information
TOC link Planned availability dates TOC link Software Services
TOC link Description TOC link Ordering information
TOC link Reference information TOC link Terms and conditions
TOC link Availability of national languages TOC link Prices
TOC link Education support TOC link Order now
 
Printable version Printable version

 
At a glance

What's new in IBM Tivoli Netcool/Webtop V2.1:

  • Context-based tool selection
    • From any event in the Active Event List
  • Visualization refresh of tools editor
    • Improved error checking and usability

For ordering, contact:

Your IBM representative or IBM Americas Call Centers at 800-IBM-CALL (Reference: YE001).
 
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Overview

IBM Tivoli® Netcool/Webtop V2.1 complements the native desktop client capabilities of IBM Tivoli Netcool/OMNIbus. Tivoli Netcool/Webtop delivers graphical maps, tables, and event lists via a Web browser, to operations staff and executives, in standards-based HTML and Java™.

In Tivoli Netcool/Webtop V2.1, key usability updates help make it even easier to administer and deploy to end users. New functionality included in this release:

  • Context-based tool selection from events in the Active Event List helps to reduce the time it takes to troubleshoot problems
  • Extensive visualization refresh on the tools editor helps make it significantly easier to administer
  • Automated upgrade for existing V2.0 installations

Tivoli Netcool/Webtop extends Tivoli Netcool/OMNIbus' capabilities by adding a new set of graphical views, as well as more flexible management and administrative functions. The Web-enabled interface allows monitoring and viewing of higher volumes of management data from Tivoli Netcool/OMNIbus.
 
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Key prerequisites

Refer to the Technical information section.
 
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Planned availability dates
  • August 3, 2007: Electronic software delivery
  • August 31, 2007: Media and documentation

 
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Description

IBM Tivoli Netcool/Webtop provides advanced functionality so that users can remotely monitor their entire IBM Tivoli Netcool/OMNIbus implementation using a Web browser. Tivoli Netcool/Webtop is deployed as an additional server that establishes a direct connection to the Tivoli Netcool/OMNIbus ObjectServer or Display Server in larger installations.

Highly customizable dashboards offer an array of images, graphical maps, charts, tables, and event lists that are tailored according to customer requirements — showing the "big picture" of a service that may be causing a problem.

The Tivoli Netcool/Webtop Active Event List (AEL) and Lightweight Event List (LEL) present dynamic and static views of events depending on a user's access rights. The Webtop server generates Java and HTML views of alerts based on filters, and updates these views in real time. It resembles the core functionality of the native desktop client, which includes a variety of tools and menus specific to each authorized operator.

Additional benefits when deploying Tivoli Netcool/Webtop are:

  • Differentiated services — allows providers to offer different levels of visibility to internal or external customers
  • Customizable access — read-only and read-write Web-enabled access to authorized users and groups
  • Flexible graphics — provides users with detailed custom maps, tables, and interactive Event Lists

Tivoli Netcool/OMNIbus is a carrier-class service and business assurance system. It collects and consolidates events and alarms from a wide variety of networking environments in real-time. These include servers, mainframes, Windows™ systems, UNIX® applications, circuit switches, voice switches, IP routers, SNMP devices, network management applications, and frameworks, among many others.

For more information on Tivoli Netcool/Webtop and Tivoli Netcool/OMNIbus, refer to Software Announcement 207-090 , dated April 24, 2007.

Accessibility by people with disabilities

A U.S. Section 508 Voluntary Product Accessibility Template (VPAT) can be requested via the IBM Web site

IPLA and Subscription and Support considerations

IPLA licenses can be transferred from one machine to another within, but not limited to an enterprise. You may aggregate the capacity for all the processors the product is operated on to achieve a more economic price. This will result in a single Proof of Entitlement (PoE). It is your responsibility to manage the distribution of Value Units within the limits of the entitlement of the product license.

Subscription and Support must cover the same capacity as the product license entitlement. Subscription and Support will be available in the country in which the agreement is made.
 
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Reference information

Refer to Software Announcement 207-090 , dated April 24, 2007.
 
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Availability of national languages

IBM Tivoli Netcool/Webtop is enabled for worldwide availability on the dates shown below.

                                               General
Product description            Language        availability date
 
IBM Tivoli Netcool/Webtop      English         August 31, 2007
 V2.1.0
 
IBM Tivoli Netcool/Webtop      Multilingual    September 21, 2007
 V2.1.0                         (French,
                                Korean,
                                Chinese —
                                Simplified,
                                Spanish,
                                Portuguese-
                                 Brazilian,
                                German,
                                Japanese,
                                Chinese —
                                Traditional,
                                English,
                                Italian)

Trademarks

 
Tivoli is a registered trademark of International Business Machines Corporation in the United States or other countries or both.
 
Windows is a trademark of Microsoft Corporation.
 
Java is a trademark of Sun Microsystems, Inc.
 
UNIX is a registered trademark of the Open Company in the United States and other countries.
 
Other company, product, and service names may be trademarks or service marks of others.

 
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Education support

Comprehensive education for IBM Tivoli® products is offered through Worldwide Tivoli Education Delivery Services. A wide range of training options are available, including classes led by instructors, learning on demand, on-site training, and blended learning solutions.

For additional information, visit


 
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Offering Information

Product information is available via the Offering Information Web site

Also, visit the Passport Advantage® Web site


 
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Publications

The following publications can be ordered from the IBM Publications Center after the dates listed:

Publication title      Order number           Availability date
 
IBM Tivoli             SC23-6527              August 3, 2007
 Netcool/Webtop V2.1
 Administration Guide
IBM Tivoli             GC23-6526              August 3, 2007
 Netcool/Webtop V2.1
 Release Notes

To order, use the Publications Center or contact your IBM representative.

The IBM Publications Center

The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided. Payment options for orders are via credit card (in the U.S.) or customer number for 20 countries. A large number of publications are available online in various file formats, and they can all be downloaded by all countries.
 
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Technical information

Specified operating environment

Hardware requirements

IBM Tivoli Netcool/Webtop V2.1 runs on hardware capable of supporting the software listed in the Software requirements section.

A full installation of Tivoli Netcool/Webtop V2.1 requires a minimum of 500 MB of disk space, and a minimum of 1 GB of system memory. IBM recommends at least 2 GB of additional disk space and 2 GB of system memory. In addition, you must ensure that you have adequate swap space available on the Tivoli Netcool/Webtop server. The swap space must be at least double the size of physical memory.

Software requirements

IBM Tivoli Netcool/Webtop V2.1 works in conjunction with IBM Tivoli Netcool/OMNIbus V7.1.

To administer Tivoli Netcool/Webtop, you need administrative access to the default Tivoli Netcool/OMNIbus ObjectServer datasource.

Browser requirements — one of the following:

  • Internet Explorer 6.0
    • Windows™ 2003 or Windows XP
    • Java™ Virtual Machine (JVM) for Sun JRE V1.4, JRE V1.5, JRE V1.6
  • Internet Explorer 7.0
    • Windows 2003, Windows XP, or Windows Vista
    • JVM for Sun JRE V1.4, JRE V1.5, JRE V1.6
  • Mozilla Firefox 1.5 or 2.0
    • Windows 2003, Windows XP, Windows Vista, Red Hat Enterprise Linux™ 4.0, SUSE Linux Enterprise Server 9, SLES 10, Solaris 9, Solaris 10
    • JVM for Sun JRE V1.4, JRE V1.5, JRE V1.6

Planning information

Software Maintenance is included with licenses purchased through Passport Advantage and Passport Advantage Express. Product upgrades and technical support are provided by the Software Maintenance offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software and technical support provides voice and electronic access to IBM support organizations, worldwide.

IBM includes one year of Software Maintenance with each program license acquired. The initial period of Software Maintenance can be extended by the purchase of a renewal option, if available.

Packaging

IBM Tivoli Netcool/Webtop is distributed with:

  • International Program License Agreement (Z125-3301)
  • License Information document
  • CD-ROM

Security, auditability, and control

The products in this announcement use the security and auditability features of the operating system software.

The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.
 
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Software Services

IBM Software Services has the breadth, depth, and reach to manage your services needs. You can leverage the deep technical skills of our lab-based, software services team and the business consulting, project management, and infrastructure expertise of our IBM Global Services team. Also, we extend our IBM Software Services reach through IBM Business Partners to provide an unmatched portfolio of capabilities. Together, we provide the global reach, intellectual capital, industry insight, and technology leadership to support any critical business need.

To learn more about IBM Software Services or to contact a Software Services sales specialist, visit

To locate an IBM Business Partner, visit

IBM Tivoli Enhanced Value-Based Pricing terminology

IBM Tivoli Enhanced Value-Based Pricing: IBM Tivoli software products are priced using IBM Tivoli's Enhanced Value-Based Pricing. The Enhanced Value-Based Pricing system is based upon the IBM Tivoli Environment-Managed Licensing Model, which uses a managed-environment approach — whereby price is determined by what is managed rather than the number and type of product components installed.

For example, all servers monitored with IBM Tivoli's monitoring product (IBM Tivoli Monitoring) require entitlements sufficient for those servers. Other Tivoli products may manage clients, client devices, agents, network nodes, users, or other items, and are licensed and priced accordingly.

Unlike typical systems management licensing models that require entitlements of specific software components to specific systems, the IBM Tivoli Environment-Managed Licensing Model provides the customer flexibility to deploy its IBM Tivoli software products within its environment in a manner that can address and respond to the customer's evolving architecture. That is, as the architecture of a customer's environment changes, the customer's implementation of IBM Tivoli software can be altered, as needed, without affecting the customer's license requirements (as long as the customer does not exceed its entitlements to the software).

Under Enhanced Value-Based Pricing, licensing and pricing of server-oriented applications are determined based upon the server's use in the customer's environment. Typically, such applications are licensed and priced in a manner that corresponds to each installed and activated processor of the server managed by the IBM Tivoli application to help correlate price to value while offering a simple solution.

Where a server is physically partitioned, this approach is modified. This partitioning technique is the approach used with systems that have either multiple cards or multiple frames, each of which can be configured independently. For servers capable of physical partitioning (for example, IBM System p™ Scalable POWERparallel® Systems servers, Sun Ultra servers, and HP Superdome servers), an entitlement is required for each processor in the physical partition being managed by the Tivoli application. For example, assume that a server has 24 processors installed in aggregate. If this server is not partitioned, entitlements are required for all 24 processors. If, however, it is physically partitioned into three partitions, each containing eight processors, and Tivoli products were managing only one of the three partitions, then entitlements would be required for the eight processors on the physical partition managed by the IBM Tivoli application.

For servers with virtual or logical partitions, entitlements are required for all installed and activated processors on the server. For each IBM Tivoli application managing a clustered environment, licensing is based on the cumulative number of installed and activated processors on each server in the cluster. Where the cluster includes physically partitioned servers, the considerations described above concerning physically partitioned servers apply as well.

Enhanced Value-Based Pricing recognizes the convergence of RISC and UNIX®, and Microsoft™ Windows and Intel® technologies, in order to simplify your licensing requirements, and to provide a smoother, more scalable model. Pricing and licensing does not differentiate between non-System z™ server platforms or operating systems. For some products, this platform neutrality extends to System z and other host servers as well.

IBM Tivoli Enhanced Value-Based Pricing terminology definitions

Concurrent user

Concurrent users are users accessing the server during periods of normal operation.

Install

An install is a copy or instance of the program in the enterprise.

Limited user concurrent user

Limited user concurrent user is a concurrent user limited to read-only operation. See Concurrent user definition.

Resource Value Unit

Resource Value Unit is a pricing charge metric for program license entitlements, which is based upon the quantity of a specific designated measurement used for a given program. Refer to Value Units definition.

Standby or backup systems

For programs running or resident on backup machines, IBM defines three types of situations: cold, warm, and hot. In the cold and warm situations, a separate entitlement for the copy on the backup machine is normally not required and typically no additional charge applies. In a hot backup situation, the customer needs to acquire another license or entitlements sufficient for that server. All programs running in backup mode must be solely under the customer's control, even if they are running at another enterprise's location.

As a practice, the following are definitions and allowable actions concerning the copy of the program used for backup purposes:

Cold

A copy of the program may reside, for backup purposes, on a machine as long as the program is not started. There is no additional charge for this copy.

Warm

A copy of the program may reside for backup purposes on a machine and is started, but is idling, and is not doing any work of any kind. There is no additional charge for this copy.

Hot

A copy of the program may reside for backup purposes on a machine, is started, and is doing work. The customer must acquire a license or entitlements for this copy and there will generally be an additional charge.

Doing work includes, for example, production, development, program maintenance, and testing. It also could include other activities such as mirroring of transactions, updating of files, synchronization of programs, data or other resources (for example, active linking with another machine, program, database, or other resource, and so on), or any activity or configurations that would allow an active hot switch or other synchronized switch over between programs, databases, or other resources to occur.

In the case of a program or system configuration that is designed to support a high availability environment by using various techniques (for example, duplexing, mirroring of files or transactions, maintaining a heartbeat, active linking with another machine, program, database, or other resource, and so on), the program is considered to be doing work in the "hot" situation and a license or entitlement must be purchased.

Value Units

A Value Unit is a pricing charge metric for program license entitlements, which is based upon the quantity of a specific designated measurement used for a given program. Each program has a designated measurement. The most commonly used designated measurements are processor cores and MSUs. However, for select programs, there are other designated measurements such as servers, users, client devices, and messages. The number of Value Unit entitlements required for your specific implementation of the given program must be obtained from a conversion table associated with the program. You must obtain a Proof of Entitlement (PoE) for the appropriate number of Value Unit entitlements for your implementation. The Value Unit entitlements of a given program cannot be exchanged, interchanged, or aggregated with Value Unit entitlements of another program. Whenever the designated measurement is a processor core, not all processors require the same number of Value Unit entitlements. To determine the number of Value Unit entitlements required, refer to the processor Value Unit conversion table on the Passport Advantage Web site

Product Web site

A complete list of IBM Tivoli products is available at Web site

Licensing Web site

IBM Tivoli product licensing documents are available at Web site

Passport Advantage: Through the Passport Advantage Agreement, you may receive discounted pricing based on the total volume of eligible products, across all IBM brands, acquired worldwide. The volume is measured by determining the total Passport Advantage points value of the applicable acquisitions. Passport Advantage points are only used for calculating the entitled Passport Advantage discount.

To determine the required Tivoli product configuration under Passport Advantage, the Tivoli Enhanced Value-Based Pricing Model applies. Your environment is evaluated on a per-product basis.

Use the following two-step process to determine the total Passport Advantage points value:

  1. Analyze your environment to determine the number of Tivoli Management Points or other charge unit for a product. The quantity of each product's part numbers to be ordered is determined by that analysis.
  2. Order the Passport Advantage part numbers. A Passport Advantage point value, which is the same worldwide for a specific part number regardless of where the order is placed, is assigned to each Tivoli product part number. The Passport Advantage point value for the applicable part number, multiplied by the quantity for that part number, will determine the Passport Advantage points for that Tivoli product part number. The sum of these Passport Advantage points determines the Passport Advantage point value of the applicable Tivoli product authorizations, which then may be aggregated with the point value of other applicable Passport Advantage product acquisitions to determine the total Passport Advantage points value.

The discounted pricing available through Passport Advantage is expressed in the form of Suggested Volume Prices (SVPs), which vary depending on the SVP level. Each SVP level is assigned a minimum total Passport Advantage point value, which must be achieved, in order to qualify for that SVP level.

Media packs and documentation packs do not carry Passport Advantage points and are not eligible for SVP discounting.

For additional information on Passport Advantage, refer to the following Web site

The following Passport Advantage part number categories may be orderable:

  • License and Software Maintenance 12 Months — this is the product authorization with maintenance to the first anniversary date.
  • Annual Software Maintenance Renewal — this is the maintenance renewal for one anniversary that applies when you renew the existing coverage period prior to the anniversary date at which it expires.
  • Software Maintenance Reinstatement 12 Months — this is when you have allowed the Software Maintenance to expire, and later wish to reinstate your Software Maintenance.
  • Media packs — these are the physical media, such as CD-ROMs, that deliver the product's code.
  • Documentation packs — these contain printed documentation such as the User's Guide and Release Notes.
  • Custom Build Registration — this is used with products that have an IBM zSeries® component. Ordering this part number results in a process to enable the customer to receive the zSeries code via the z/OS® Customized Offerings packaging techniques, that is, ServerPac, SystemPac®, or the Custom Build Product Delivery Option (CBPDO).

IBM Tivoli Netcool/Webtop: IBM Tivoli Netcool/Webtop is priced per install, per concurrent user, and per limited use concurrent user (read-only). Each physical site is considered a single install of Netcool/Webtop. Volume scaling is applied to tiers as indicated below per specific Volume Unit Exhibit (VUE).

  • Per concurrent user (VUE B) IBM Tivoli Netcool/Webtop
  • Per limited use concurrent user (VUE A) IBM Tivoli Netcool/Webtop

Volume Unit Exhibit (VUE) 002 is applicable to IBM Tivoli Netcool/Webtop.

VUE A

From quantity          To quantity            Factor
 
    0                     10                  1.00
   11                    250                  0.85
  251                    750                  0.70
  751                  1,250                  0.55
1,251                   or more               0.40

VUE B

From quantity          To quantity            Factor
 
  0                     10                    1.00
 11                    100                    0.90
101                    250                    0.80
251                    500                    0.65
501                     or more               0.45

Pricing example

Customer deploys IBM Tivoli Netcool/Webtop on 2 servers, enabling 20 concurrent users, and 100 limited use concurrent users.

                 Quantity in                       Net user
                 customer         Install          licenses
Pricing metric   environment      required         required
 
Install            2              1
Concurrent user   20                               19*
Limited use      100                               87*
 concurrent user

*
Net orderable quantities required after application of appropriate VUEs.

 
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Ordering information

This product is only available via Passport Advantage. It is not available as shrinkwrap.

Product information

                                                    Product
Licensed function title             Product group   category
 
Tivoli Netcool/Webtop               OMNIbus         OMNIbus
 
 
                                      PID        Charge unit
Program name                          number     description
 
Tivoli Netcool/Webtop                 5724-S51   Limited Use
                                                  Concurrent User
Tivoli Netcool/Webtop                 5724-S51   Installs
Tivoli Netcool/Webtop                 5724-S51   Concurrent
                                                  Users

Charge metrics definitions

Concurrent user

A concurrent user is one and only one individual within or outside your enterprise. The number of PoEs required is for the highest number of users simultaneously accessing the program or any program components either directly or indirectly (via a multiplexing program, device, or application server) through any means on behalf of the user.

Limited user concurrent user

Limited user concurrent user is a concurrent user limited to read-only.

Passport Advantage customer: Media pack entitlement details

Customers with active maintenance or subscription for the products listed are entitled to receive the corresponding media pack.

IBM Tivoli Netcool/Webtop V2.1.0

Entitled maintenance                                    Part
offerings description       Media packs description     number
 
IBM Tivoli Netcool/Webtop   IBM Tivoli Netcool/Webtop   BP00RML
 Concurrent User             Windows 2000, Windows
                             Server 2003, Red Hat
                             Desktop
IBM Tivoli Netcool/Webtop   IBM Tivoli Netcool/Webtop   BP00QEN
 Concurrent User             Windows 2000, Solaris (Sun
                             Microsystems), Windows
IBM Tivoli Netcool/Webtop   IBM Tivoli Netcool/Webtop   BP00QEN
 Limited Concurrent User     Windows 2000, Solaris (Sun
                             Microsystems), Windows
IBM Tivoli Netcool/Webtop   IBM Tivoli Netcool/Webtop   BP00RML
 Limited Concurrent User     Windows 2000, Windows
                             Server 2003, Red Hat
                             Desktop
IBM Tivoli Netcool/Webtop   IBM Tivoli Netcool/Webtop   BP00RML
 Per Install                 Windows 2000, Windows
                             Server 2003, Red Hat
                             Desktop
IBM Tivoli Netcool/Webtop   IBM Tivoli Netcool/Webtop   BP00QEN
 Per Install                 Windows 2000, Solaris (Sun
                             Microsystems), Windows

New licensees: Orders for new licenses will be accepted now.

Shipment will begin on the planned availability date.

Basic license

Ordering information for Passport Advantage: Passport Advantage allows you to have a common anniversary date for Software Maintenance renewals, which can simplify management and budgeting for eligible new versions and releases (and related technical support) for your covered products. The anniversary date, established at the start of your Passport Advantage Agreement, will remain unchanged while your Passport Advantage Agreement remains in effect. New software purchases will initially include twelve full months of maintenance coverage. Maintenance in the second year (the first year of renewal) can be prorated to be coterminous with your common anniversary date. Thereafter, all Software Maintenance will renew at the common anniversary date and include twelve full months of maintenance.

Refer to the IBM International Passport Advantage Agreement and to the IBM Software Maintenance Handbook for specific terms relating to, and a more complete description of, technical support provided through Software Maintenance.

The quantity to be specified for the Passport Advantage part numbers in the following table is per number of required installs, concurrent users, or limited use concurrent users. To order for Passport Advantage, specify the desired part number and quantity.

Passport Advantage program licenses

IBM Tivoli Netcool/Webtop

Part description                  Part number
 
Tivoli Netcool/Webtop
IBM Tivoli Netcool/Webtop         D6136LL
 Concurrent Users License & SW
 Maintenance 12 Months
IBM Tivoli Netcool/Webtop         E03U3LL
 Concurrent Users SW
 Maintenance Annual Renewal
IBM Tivoli Netcool/Webtop         D6137LL
 Concurrent Users SW
 Maintenance Reinstatement
 12 Months
 
IBM Tivoli Netcool/Webtop         D60WQLL
 Installs License & SW
 Maintenance 12 Months
IBM Tivoli Netcool/Webtop         E03RILL
 Installs SW Maintenance Annual
 Renewal
IBM Tivoli Netcool/Webtop         D60WRLL
 Installs SW Maintenance
 Reinstatement 12 Months
 
IBM Tivoli Netcool/Webtop         D6138LL
 Limited Use Concurrent User
 License & SW Maintenance
 12 Months
IBM Tivoli Netcool/Webtop         E03U4LL
 Limited Use Concurrent User SW
 Maintenance Annual Renewal
IBM Tivoli Netcool/Webtop         D6139LL
 Limited Use Concurrent User SW
 Maintenance Reinstatement
 12 Months

To order a media pack for Passport Advantage, specify the part number in the desired quantity from the following table:

Description                       Part number
 
IBM Tivoli Netcool/Webtop         BP00QEN
 Windows 2000, Solaris (Sun
 Microsystems), Windows
IBM Tivoli Netcool/Webtop         BP00RML
 Windows 2000, Windows Server
 2003, Red Hat Desktop

IBM Tivoli Netcool/Webtop is also available via Web download from Passport Advantage.
 
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Terms and conditions

The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with IBM are contained in the applicable contract documents such as the IBM International Program License Agreement, IBM International Passport Advantage Agreement, and the IBM Agreement for Acquisition of Software Maintenance.

Licensing: IBM International Program License Agreement including the License Information document and PoE govern your use of the program. PoEs are required for all authorized use.

Part number products only, offered outside of Passport Advantage, where applicable, are license only and do not include Software Maintenance.

This software license includes Software Maintenance, previously referred to as Software Subscription and Technical Support.

License Information form number

                                Program
Program name                    number     Form number
 
IBM Tivoli Netcool/Webtop       5724-S51   L-PBUN-6ZXLMW

The program's License Information will be available for review on the IBM Software License Agreement Web site

Limited warranty applies: Yes

Warranty: IBM warrants that when the program is used in the specified operating environment, it will conform to its specifications. The warranty applies only to the unmodified portion of the program. IBM does not warrant uninterrupted or error-free operation of the program or that IBM will correct all program defects. You are responsible for the results obtained from the use of the program.

IBM provides you with access to IBM databases containing information on known program defects, defect corrections, restrictions, and bypasses at no additional charge. Consult the IBM Software Support Guide for further information at

IBM will maintain this information for at least one year after the original licensee acquires the program (warranty period).

Program technical support: Technical support of a program product will be available for a minimum of three years from the general availability date, as long as your Software Maintenance is in effect. This technical support allows you to obtain assistance (via telephone or electronic means) from IBM for product-specific, task-oriented questions regarding the installation and operation of the program product. Software Maintenance also provides you with access to updates, releases, and versions of the program. You will be notified, via announcement letter, of discontinuance of support with 12 months' notice. If you require additional technical support from IBM, including an extension of support beyond the discontinuance date, contact your IBM representative or IBM Business Partner. This extension may be available for a fee.

Money-back guarantee: If for any reason you are dissatisfied with the program and you are the original licensee, you may obtain a refund of the amount you paid for it, if within 30 days of your invoice date you return the program and its PoE to the party from whom you obtained it. If you downloaded the program, you may contact the party from whom you acquired it for instructions on how to obtain the refund.

For programs acquired under the IBM International Passport Advantage Agreement, this term applies only to your first acquisition of the program.

Authorization for use on home/portable computer: The program may be stored on the primary machine and another machine, provided that the program is not in active use on both machines at the same time. You may not copy and use this program on another computer without paying additional license fees.

Usage restriction: Yes. Usage is limited to the number of concurrent users, limited use concurrent users, and installs that are licensed.

For additional information refer to the License Information document that is available on the IBM Software License Agreement Web site

International Passport Agreement

Passport Advantage applies: Yes, and through the Passport Advantage Web site at

This product is only available via Passport Advantage. It is not available as shrinkwrap.

Agreement for Acquisition of Software Maintenance: The following agreement applies for maintenance and does not require Customer signatures:


    IBM Agreement for Acquisition of Software Maintenance (Z125-6011)

Software maintenance applies: Yes. Software Maintenance is included with licenses purchased through Passport Advantage and Passport Advantage Express. Product upgrades and technical support are provided by the Software Maintenance offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software and Technical Support provides voice and electronic access to IBM support organizations, worldwide.

IBM includes one year of Software Maintenance with each program license acquired. The initial period of Software Maintenance can be extended by the purchase of a renewal option, if available.

While your Software Maintenance is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions, and code-related questions. IBM provides assistance via telephone and, if available, electronic access, to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, 7 days a week. For additional details, consult your IBM Software Support Guide at

Software Maintenance does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under the applicable agreements.

For additional information about the International Passport Advantage Agreement and the IBM International Passport Advantage Express Agreement, visit the Passport Advantage Web site at

Other terms

Volume orders (IVO): No

System i™ Software Maintenance applies: No

Educational allowance available: Not applicable
 
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Prices

Information on charges is available at Web site

In the Electronic tools category, select the option for "Purchase/upgrade tools".

Passport Advantage

For Passport Advantage information and charges, contact your IBM representative or authorized IBM Business Partner. Additional information is also available at

Business Partner information

If you are an IBM Business Partner — Distributor for Workstation Software acquiring products from IBM, you may link to Passport Advantage Online for resellers where you can obtain Business Partner pricing information. An IBM ID and password are required.


 
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Order now

To order, contact the Americas Call Centers or your local IBM representative.

To identify your local IBM representative, call 800-IBM-4YOU (426-4968).

 Phone:      800-IBM-CALL (426-2255)
 Fax:        800-2IBM-FAX (242-6329)
 Internet:   callserv@ca.ibm.com
 Mail:       IBM Americas Call Centers
             Dept. Teleweb Customer Support, 9th floor
             105 Moatfield Drive
             North York, Ontario
             Canada M3B 3R1
 
 Reference:  YE001

The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.

Note: Shipments will begin after the planned availability date.

Trademarks

 
System p, System z, and System i are trademarks of International Business Machines Corporation in the United States or other countries or both.
 
Tivoli, Passport Advantage, POWERparallel, zSeries, z/OS, SystemPac, and PartnerWorld are registered trademarks of International Business Machines Corporation in the United States or other countries or both.
 
Intel is a registered trademark of Intel Corporation.
 
Windows and Microsoft are trademarks of Microsoft Corporation.
 
Java is a trademark of Sun Microsystems, Inc.
 
UNIX is a registered trademark of the Open Company in the United States and other countries.
 
Linux is a trademark of Linus Torvalds in the United States, other countries or both.
 
Other company, product, and service names may be trademarks or service marks of others.

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