IBM Tivoli Storage Process Manager V6.2.1 helps automate storage processes to improve effectiveness and efficiency of storage tasks

IBM United States Software Announcement 207-164
July 24, 2007

 

 ENUS207164.PDF (54KB)

Table of contents   Document options  
TOC link At a glance TOC link Offering Information
TOC link Overview TOC link Publications
TOC link Key prerequisites TOC link Technical information
TOC link Planned availability dates TOC link Software Services
TOC link Description TOC link Ordering information
TOC link Product positioning TOC link Terms and conditions
TOC link Reference information TOC link Prices
TOC link Education support TOC link Order now
 
Printable version Printable version

 
At a glance

IBM Storage Process Manager V6.2.1 capabilities include:

  • ITIL-aligned best practice storage processes
    • Data cleanup process
    • Storage provisioning process
  • Discovery of the storage environment
    • Know what's in your storage environment and how it is related to the IT infrastructure
  • Ability to prioritize and classify storage related incidents and problems
    • Prioritize and classify incidents and problems based on impact to the business
  • Integration with operation management products
    • Process workflows integrated with IBM TotalStorage Productivity Center, IBM Tivoli Storage Manager, and IBM Tivoli Application Dependency Discovery Manager
  • Policies to help align the value of data with the required level of service for data
  • Enhanced user interface experience
    • Storage specific dashboards and Key Performance Indicators (KPI)
  • Storage reporting

For ordering, contact:

Your IBM representative or IBM Americas Call Centers at 800-IBM-CALL (Reference: YE001).
 
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Overview

As data continues to grow, businesses today must handle an ever-growing volume of data storage requests. Improper handling of these requests could result in costly over provisioning of storage, impact the availability of a critical business application, or even create non-compliance with data retention requirements. IBM Tivoli® Storage Process Manager provides you with a set of customizable IT Infrastructure Library (ITIL)-aligned storage management processes to better assess, monitor, prioritize, and approve storage-related change requests. These processes are integrated with existing Tivoli solutions such as IBM TotalStorage® Productivity Center, IBM Tivoli Storage Manager, and IBM Tivoli Application Dependency Discovery Manager, to help users perform operational tasks, monitor status of the tasks, and verify completion of each of the tasks. Tivoli Storage Process Manager delivers off-the-shelf capabilities that help you discover key storage configuration items in the IT infrastructure to give you a better understanding of your storage environment in relation to the rest of your IT infrastructure.

Key capabilities:

  • Includes ITIL-aligned best practice storage processes
    • Data cleanup process -Relocates data from primary storage to secondary storage, or removes the data completely to help optimize the usage of high-cost primary storage and may help delay requirements for new storage hardware.
    • Storage provisioning process — Assigns disk space to a host computer system for a new server or a new application, or for an existing server or application that is running out of space. Users can better prioritize provisioning requests based on the applications impacted ensuring that service levels are met.
  • Discovers the storage configuration items in the IT infrastructure
    • Helps you gain a clear picture of how your storage resources relate to mission-critical applications across the enterprise
    • Helps in determining how potential storage changes impact the rest of your IT infrastructure
  • Prioritizes and classifies storage-related incidents and problems
    • Highest priority can be assigned to incidents for systems with the highest data service level objectives, and, therefore, the highest value to the business
  • Integrates with operation management products
    • Process workflows integrated with IBM TotalStorage Productivity Center, IBM Tivoli Storage Manager, and IBM Tivoli Application Dependency Discovery Manager
  • Includes policies to help align the value of data with the required level of service for data
  • Enhances user interface experience
    • Storage specific dashboards and Key Performance Indicators (KPI)
  • Includes storage reporting

 
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Key prerequisites

Refer to the Hardware requirements and Software requirements sections.
 
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Planned availability dates
  • July 27, 2007: Electronic software delivery
  • August 24, 2007: Media and documentation

 
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Description

Typical businesses today must handle an ever-growing volume of storage requests while trying to reduce the possibility of human error. They also need to manage varying retention requirements. IBM Tivoli Storage Process Manager provides you with a set of customizable IT Infrastructure Library (ITIL)-aligned storage management processes. It manages and coordinates simple and complex processes for an IT storage environment. IBM Tivoli Storage Process Manager also provides automated discovery of storage infrastructure such as tape devices, switches, and SANs to enable rapid, out-of-the-box implementation of storage processes, fewer errors, and improved productivity. Storage Process Manager extends the change, configuration, and incident management with storage-related configuration information, processes, activities, and tasks. Information for storage and configuration items and assets, and storage relationships are stored in the IBM Change and Configuration Management Database (CCMDB).

Automate change, configuration, and incident management for your storage environment with ITIL-aligned best practice storage processes

Storage Process Manager delivers ITIL-aligned best practice storage processes. The data cleanup process relocates data from primary storage to secondary storage, or removes the data completely. The data cleanup process can optimize the usage of storage, and may help delay requirements for new storage hardware. The Storage Provisioning process assigns disk space to a host computer system. The additional storage might be needed for a new server or a new application, or for an existing server or application that is running out of space. For changes to storage such as upgrading firmware or changing a SAN configuration, standard requests for change can be used. Users have the ability to customize workflow templates, activity templates, tasks, and best practices to create storage processes to meet their unique requirements. Storage Process Manager gives you the ability to prioritize and classify storage-related incidents and problems. Highest priority can be assigned to incidents for systems with the highest data service level objectives, and therefore the highest value to the business.

Integration with operation management products

Tivoli Storage Process Manager delivers specific storage-related automated workflows to help you implement provisioning and data cleanup. These workflows work with existing Tivoli solutions such as IBM TotalStorage Productivity Center, IBM Tivoli Storage Manager, and IBM Tivoli Application Dependency Discovery Manager, to perform operational tasks, monitor status of the tasks, and verify completion of each of the tasks. Operational management products provide data sources to CCMDB via Discovery Library adapters that register ITIL-based configuration items (CIs) for storage objects, such as devices, switches, and SANs, to provide a fully defined model of storage attributes and relationships in CCMDB. This integrated, federated database allows you to drive process automation and enforce policies that can reduce IT problem incident and problem management costs. The result is storage management aligned to your business.

Discover storage configuration items automatically for better understanding of your storage environment

IBM Tivoli Storage Process Manager delivers capabilities to discover storage configuration items in the IT infrastructure to give you a better understanding of your storage environment in relation to the rest of your IT infrastructure. It gives you a clear picture of how your storage resources relate to mission-critical applications across the enterprise. This helps in determining how potential storage changes impact the rest of your IT infrastructure.

Document and communicate policies for service level objectives for storage

A user can create Data Service Level Objective Groups (DSLOG) that help align the value of data with the required level of service for that data. Users can also define Data Service Capabilities (DSC) to record the operational characteristics of storage and data services that are available to deliver the objectives defined in data service level objective groups. Data service level objective groups and the data service capabilities provide a storage policy framework for communicating service level objectives (SLOs) either as requirements or as a defined service level offering. Aligning the value of data with the required level of service for that data can reduce the possibility of service level agreement (SLA) violations and thus potentially reduce overall cost of managing the storage environment.

Enhanced user interface experience

Tivoli Storage Process Manager benefits by leveraging the ease of use and navigation features of CCMDB. Storage Process Manager now provides a Start Center for Storage, which gives dashboard information, at a glance, from a storage resource perspective. The Start Center for Storage provides a bulletin board, inbox assignments specific to the user logged in, and graphs of Key Performance Indicators (KPI) important to the user, allowing your administrators to work effectively and efficiently. The content displayed in the Start Center is customizable.

Storage reporting

Predefined reports are available that are tailored to storage configuration items and storage changes. Storage Process Manager reports help the IT team answer the key questions of what storage assets do they have, and what are the levels of service they require? Tying this information together in reports helps to ensure IT is managed to meet business goals.

Accessibility by people with disabilities

A U.S. Section 508 Voluntary Product Accessibility Template (VPAT) can be requested via the following Web site

IPLA and Subscription and Support considerations

IPLA licenses can be transferred from one machine to another within, but not limited to an enterprise. You may aggregate the capacity for all the processors the product is operated on to achieve a more economic price. This will result in a single Proof of Entitlement (PoE). It is your responsibility to manage the distribution of Value Units within the limits of the entitlement of the product license.

Subscription and Support must cover the same capacity as the product license entitlement. Subscription and Support will be available in the country in which the agreement is made.
 
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Product positioning

IBM Tivoli Storage Process Manager allows storage and data administrators to better understand the impact of the changes and incidents of the storage environment on the business. It provides the capability for them to quickly and accurately categorize and prioritize storage incidents, problems, and requests for configuration, provisioning, and data cleanup.

Tivoli Storage Process Manager delivers specific storage-related automated workflows to help you implement storage provisioning and data cleanup processes that work with existing Tivoli solutions such as IBM TotalStorage Productivity Center, IBM Tivoli Storage Manager, and IBM Tivoli Application Dependency Discovery Manager, to perform operational tasks, monitor status of the tasks, and verify completion of each of the tasks. Customizable process templates, aligned with ITIL best practices, help ensure that the right steps are taken during the storage process. This helps you define roles and act on storage configuration changes with your existing operational management tools — which aids in assuring that tasks are being assigned to the appropriate person, at the right time, and only changes that are approved are implemented.
 
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Reference information

Refer to Software Announcement 206-148 , dated June 27, 2006.

Trademarks

 
Tivoli and TotalStorage are registered trademarks of International Business Machines Corporation in the United States or other countries or both.
 
Other company, product, and service names may be trademarks or service marks of others.

 
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Education support

Comprehensive education for IBM Tivoli® products is offered through Worldwide Tivoli Education Delivery Services. A wide range of training options are available, including classes led by instructors, learning on demand, on-site training, and blended learning solutions.

For additional information, visit


 
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Offering Information

Product information is available via the Offering Information Web site

Also, visit the Passport Advantage® Web site


 
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Publications

No publications are shipped with this product.

The IBM Tivoli Storage Process Manager Information Center can be found at

The IBM Publications Center

The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided. Payment options for orders are via credit card (in the U.S.) or customer number for 20 countries. A large number of publications are available online in various file formats, and they can all be downloaded by all countries.
 
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Technical information

Specified operating environment

Hardware requirements

You must have IBM Tivoli Change and Configuration Management Database, with the Maximo V6.2.1 components, installed before you can install IBM Tivoli Storage Process Manager.

Application server

Hardware requirements

  • 2 to 4 dedicated processors
  • 2 GB RAM per processor
  • 1.5 GB of disk space

Database server

Hardware requirements

  • Refer to vendor specifications

Reports server

Hardware requirements

  • 1 to 2 dedicated processors
  • 1 GB RAM per processor
  • 1 GB of disk space

System Administrator workstation

System Administrator workstation is used for installing software, configuring databases, and designing work flows.

Hardware requirements

  • 1 GB memory, or greater

CCMDB

Hardware minimums

  • For the Configuration Discovery and Tracking server:
    • 2 to 4 CPUs running a minimum processor speed of 2 GHz
    • 2 to 4 GB of memory
    • 100 GB of available disk space
  • For the Process Management and Integration server:
    • 2 to 4 CPUs running a minimum processor speed of 2 GHz
    • 2 to 4 GB of memory
    • 100 GB of available disk space

Software requirements

Application server

Software requirements

The server that has Maximo Application and Java™ and Web Server components must have one of the following supported operating systems installed:

  • IBM AIX® V5.2 or V5.3
  • HP-UX 11i or HP-UX 11i v2 (PA-RISC processor-based systems)
  • Microsoft™ Windows™ 2000 Server or Windows Server 2003
  • Red Hat Linux™ 3 (x86, AMD64, and Intel® EM64T processor-based systems)
  • Sun Solaris 9 or Sun Solaris 10 (SPARC processor-based systems)

The server that has Maximo Application and Java and Web Server components must have one of the following supported application servers installed:

  • IBM WebSphere® Application Server V6 (6.2.1 added IBM WebSphere Application Server V6.0.2.17)
  • BEA WebLogic Server 8

Database server

Software requirements

The server that contains and manages the Maximo database must have one of the following supported database systems installed:

  • Microsoft SQL Server 2000 SP4 or Microsoft SQL Server 2005, Standard or Enterprise Edition
  • Oracle Database 9.2.0.6 or Oracle Database 10.2.0.2, Standard or Enterprise Edition
  • IBM DB2 Universal Database® V8.2.7

Reports server

Software requirements

The server that contains and manages the reporting server must have one of the following supported operating systems installed:

  • IBM AIX V5.2 or V5.3
  • HP-UX 11i (PA-RISC)
  • Microsoft Windows 2000 Server or Windows 2003 Server
  • Sun Solaris 9

System Administrator workstation

Software requirements

  • Microsoft Windows 2000 or Windows XP
  • Internet Explorer 6.0 browser
  • Adobe Reader 6.0

CCMDB

Supported operating systems

  • AIX V5.2
  • AIX V5.3
  • Red Hat Enterprise Linux 3.0 AS/ES x86-32
  • Windows 2003 Enterprise Edition x86-32

To understand installation requirements, contact your IBM representative before deploying an AIX environment.

Performance considerations: Performance of the products in this announcement will vary depending upon a customer's particular configuration and customization.

Companion products:

  • IBM TotalStorage® Productivity Center V3.3 — loads storage configuration items into CCMDB, helping you configure, provision, and report on storage environment
  • IBM Tivoli Storage Manager V5.4 — loads backup and recovery-related information into CCMDB
  • IBM System Storage™ SAN Volume Controller V4.2 — gives the capability of creating and managing tiered storage

Planning information

Software Maintenance is included with licenses purchased through Passport Advantage and Passport Advantage Express. Product upgrades and technical support are provided by the Software Maintenance offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software and technical support provides voice and electronic access to IBM support organizations, worldwide.

IBM includes one year of Software Maintenance with each program license acquired. The initial period of Software Maintenance can be extended by the purchase of a renewal option, if available.

Packaging

IBM Tivoli Storage Process Manager is distributed with:

  • Product CD-ROM, including the IBM Tivoli Storage Process Manager Installation Guide and IBM Tivoli Storage Process Manager Quick Start Guide (the IBM Tivoli Storage Process Manager User's Guide is installed with the product and is accessible via the GUI)
  • Quick Start Guide

Security, auditability, and control

The product in this announcement uses the security and auditability features of the operating system software.

The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.
 
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Software Services

IBM Software Services has the breadth, depth, and reach to manage your services needs. You can leverage the deep technical skills of our lab-based, software services team, and the business consulting, project management, and infrastructure expertise of our IBM Global Services team. Also, we extend our IBM Software Services reach through IBM Business Partners to provide an unmatched portfolio of capabilities. Together, we provide the global reach, intellectual capital, industry insight, and technology leadership to support any critical business need.

To learn more about IBM Software Services or to contact a Software Services sales specialist, visit

To locate an IBM Business Partner, visit

IBM Tivoli Enhanced Value-Based Pricing terminology

IBM Tivoli Enhanced Value-Based Pricing: IBM Tivoli software products are priced using IBM Tivoli's Enhanced Value-Based Pricing. The Enhanced Value-Based Pricing system is based upon the IBM Tivoli Environment-Managed Licensing Model, which uses a managed-environment approach — whereby price is determined by what is managed rather than the number and type of product components installed.

Unlike typical systems management licensing models that require entitlements of specific software components to specific systems, the IBM Tivoli Environment-Managed Licensing Model provides the customer flexibility to deploy its IBM Tivoli software products within its environment in a manner that can address and respond to the customer's evolving architecture. That is, as the architecture of a customer's environment changes, the customer's implementation of IBM Tivoli software can be altered, as needed, without affecting the customer's license requirements (as long as the customer does not exceed its entitlements to the software).

Under Enhanced Value-Based Pricing, licensing and pricing of server-oriented applications are determined based upon the server's use in the customer's environment. Typically, such applications are licensed and priced in a manner that corresponds to each installed and activated processor of the server managed by the IBM Tivoli application to help correlate price to value while offering a simple solution.

Where a server is physically partitioned, this approach is modified. This partitioning technique is the approach used with systems that have either multiple cards or multiple frames, each of which can be configured independently. For servers capable of physical partitioning (for example, IBM's pSeries® Scalable POWERparallel® Systems servers, Sun Ultra servers, and HP Superdome servers), an entitlement is required for each processor in the physical partition being managed by the IBM Tivoli application. For example, assume that a server has 24 processors installed in aggregate. If this server is not partitioned, entitlements are required for all 24 processors. If, however, it is physically partitioned into three partitions each containing eight processors, and Tivoli products were managing only one of the three partitions, then entitlements would be required for the eight processors on the physical partition managed by the IBM Tivoli application.

For servers with virtual or logical partitions, entitlements are required for all installed and activated processors on the server. For each IBM Tivoli application managing a clustered environment, licensing is based on the cumulative number of installed and activated processors on each server in the cluster for each IBM Tivoli application managing the cluster. Where the cluster includes physically partitioned servers, the considerations described above concerning physically partitioned servers apply as well.

Enhanced Value-Based Pricing recognizes the convergence of RISC/UNIX® and Microsoft Windows/Intel technologies, in order to simplify the customer's licensing requirements, and to provide a smoother, more scalable model. Pricing and licensing does not differentiate between non-zSeries® server platforms or operating systems. For some products, this platform neutrality extends to zSeries and other host servers as well.

IBM Tivoli Enhanced Value-Based Pricing terminology definitions

Client device or client

A client device is a computer system that requests the execution of a set of commands, procedures, or applications from another computer system that is typically referred to as a server. Multiple client devices may share access to a common server. A client device generally has some processing capability or is programmable to allow a user to do work. Examples include, but are not limited to, notebook computers, desktop computers, desk side computers, technical workstations, appliances, personal digital assistants, automated teller machines, point-of-sale terminals, tills and cash registers, and kiosks.

Server

A server is a computer system that executes requested procedures, commands, or applications to one or more user and/or client devices over a network. A PoE must be obtained for each server on which the program or a component of the program is run or manages.

Value Unit

A Value Unit is a pricing charge metric for program license entitlements which is based upon the quantity of a specific designated measurement used for a given program. Each program has a designated measurement. The most commonly used designated measurement is a processor core. However, for select programs, there are other designated measurements such as users, client devices, and messages. The number of Value Unit entitlements required for your specific implementation of the given program must be obtained from a conversion table associated with the program. You must obtain a PoE for the appropriate number of Value Unit entitlements for your implementation. The Value Unit entitlements of a given program cannot be exchanged, interchanged, or aggregated with Value Unit entitlements of another program.

Product Web site

A complete list of IBM Tivoli products is available at Web site

Licensing Web site

IBM Tivoli product licensing documents are available at Web site

Passport Advantage: Through the Passport Advantage Agreement, customers may receive discounted pricing based on their total volume of eligible products, across all IBM brands, acquired worldwide. The volume is measured by determining the total Passport Advantage points value of the applicable acquisitions. Passport Advantage points are only used for calculating the entitled Passport Advantage discount.

To determine the required Tivoli product configuration under Passport Advantage, the Tivoli Enhanced Value-Based Pricing Model applies. The customer's environment is evaluated on a per-product basis.

Use the following two-step process to determine the total Passport Advantage points value:

  1. Analyze the customer environment to determine the number of Tivoli Management Points or other charge unit for a product. The quantity of each product's part numbers to be ordered is determined by that analysis.
  2. Order the Passport Advantage part numbers. A Passport Advantage point value, which is the same worldwide for a specific part number regardless of where the order is placed, is assigned to each Tivoli product part number. The Passport Advantage point value for the applicable part number multiplied by the quantity for that part number will determine the Passport Advantage points for that Tivoli product part number. The sum of these Passport Advantage points determines the Passport Advantage point value of the applicable Tivoli product authorizations which then may be aggregated with the point value of other applicable Passport Advantage product acquisitions to determine the total Passport Advantage points value.

The discounted pricing available through Passport Advantage is expressed in the form of Suggested Volume Prices (SVPs), which vary depending on the SVP level. Each SVP level is assigned a minimum total Passport Advantage point value, which must be achieved, in order to qualify for that SVP level.

Media packs and documentation packs do not carry Passport Advantage points and are not eligible for SVP discounting.

For additional information on Passport Advantage, refer to the following Web site

The following Passport Advantage part number categories may be orderable:

  • License and Software Maintenance 12 Months — this is the product authorization with maintenance to the first anniversary date.
  • Annual Software Maintenance Renewal — this is the maintenance renewal for one anniversary that applies when a customer renews their existing coverage period prior to the anniversary date at which it expires.
  • Software Maintenance Reinstatement 12 Months — this is for customers who have allowed their Software Maintenance to expire, and later wish to reinstate their Software Maintenance.
  • Media packs — these are the physical media, such as CD-ROMs, that deliver the product's code.
  • Documentation packs — these contain printed documentation such as the User's Guide and Release Notes.
  • Custom Build Registration — this is used with products that have an IBM zSeries component. Ordering this part number results in a process to enable the customer to receive the zSeries code via the z/OS® Customized Offerings packaging techniques, that is, ServerPac, SystemPac®, or the Custom Build Product Delivery Option (CBPDO).

Pricing example

IBM Tivoli Change and Configuration Management Database (CCMDB) V1.1.1

A customer wishes to purchase CCMDB V1.1.1 to manage an environment of 550 servers and 150 clients. The customer must purchase at least one install of CCMDB V1.1.1 and obtain entitlements for the servers and clients as follows:

                                  Quantity in customer
Devices managed                   environment
 
Servers                           550
Clients                           150

The following scalable usage table is used to determine the required number of Value Units.

                 Minimum devices  Maximum devices
                 (device = 1      (device = 1
Usage level,     server or 100    server or 100    Value Units
cumulative       clients)         clients)         per x use
 
1                     1              100           20
2                   101              500           18
3                   501            1,000            8
4                 1,001           10,000            4
5                10,001           25,000            2
6                25,001                             1

Clients round up to the nearest hundred.

550 servers

                       Value Units per
Servers                server                 Value Units
 
Tier 1 = 100           20                     2,000
Tier 2 = 400           18                     7,200
Tier 3 = 50             8                       400
Total = 550                                   9,600

150 clients

Clients (100 clients   Value Units per
= 1 server)            server                 Value Units
 
Tier 1 = 2             20                     40
Total = 2                                     40

In this example, the customer must license one Install of CCMDB V1.1.1 and 9,640 Value Units.

IBM Tivoli Storage Process Manager V6.2.1

A customer wishes to purchase IBM Tivoli Storage Process Manager V6.2.1 to configure and manage a storage environment, and track incidents and problems associated with storage on an environment of 550 servers, 150 clients, and 100 terabytes. The customer must obtain entitlements for the same servers and clients that were entitled with CCMDB V1.1.1 and, in addition, customers need to obtain entitlements for terabytes on external storage devices (for example RAID arrays, Network Attached Storage (NAS) devices, and SAN systems). Direct Attached Storage Devices (DASD) that are internal to the servers or clients are licensed under the servers and client Value Units and do not need to be added to the terabytes of the external storage devices. The customer must obtain entitlements for the servers, clients, and terabytes as follows:

                                  Quantity in customer
Devices managed                   environment
 
 
 
Servers                           550
Clients                           150
Terabytes                         100

The following scalable usage table is used to determine the required number of Value Units.

                 Minimum devices  Maximum devices
                 (device = 1      (device = 1
Usage level,     server or 100    server or 100    Value Units
cumulative       clients)         clients)         per x use
 
1                     1              100           20
2                   101              500           18
3                   501            1,000            8
4                 1,001           10,000            4
5                10,001           25,000            2
6                25,001                             1

Clients round up to the nearest hundred.

550 servers

                       Value Units per
Servers                server                 Value Units
 
Tier 1 = 100           20                     2,000
Tier 2 = 400           18                     7,200
Tier 3 = 50             8                       400
Total = 550                                   9,600

150 clients

Clients (100 clients   Value Units per
= 1 server)            server                 Value Units
 
Tier 1 = 2             20                     40
Total = 2                                     40

100 terabytes

Terabytes (1 terabyte  Value Units per
= 10 server)           server                 Value Units
 
Tier 1 = 100           20                      2,000
Tier 2 = 400           18                      7,200
Tier 3 = 500            8                      4,000
Total = 1,000                                 13,200

In this example, the customer must license 22,840 Value Units for Tivoli Storage Process Manager (after licensing one install and the appropriate number of Value Units for CCMDB V1.1.1)
 
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Ordering information

This product is only available via Passport Advantage. It is not available as shrinkwrap.

Product information

Licensed function title             Product group   Product
                                                    category
 
IBM Tivoli Storage Process Manager  Tivoli Storage  Tivoli Storage
                                                    Manager
 
Program name                          PID        Charge unit
                                      number     description
 
IBM Tivoli Storage Process Manager    5724-O44   Value Unit

Charge metrics definitions

Value Unit

A Value Unit is a pricing charge metric for program license entitlements, which is based upon the quantity of a specific designated measurement used for a given program. Each program has a designated measurement. The most commonly used designated measurement is a processor core. However, for select programs, there are other designated measurements such as users, client devices, and messages. The number of Value Unit entitlements required for a program depends on how the program is deployed in your environment and must be obtained from a Value Unit table. You must obtain a PoE for the calculated number of Value Unit entitlements for your implementation. The Value Unit entitlements are specific to a program and may not be exchanged, interchanged, or aggregated with Value Unit entitlements of another program.

Passport Advantage customer: Media pack entitlement details

Customers with active Maintenance or subscription for the products listed below are entitled to receive the corresponding media pack.

Entitled maintenance   Media packs            Part number
offerings description  description
 
IBM Tivoli Storage     IBM Tivoli Storage     BJ0KJIE
Process Manager Value  Process Manager
Unit                   V6.2.1 CD Media Pack
                       Multiplatform English

New licensees: Orders for new licenses will be accepted now.

Shipment will begin on the planned availability date.

Basic license

Ordering information for Passport Advantage: Passport Advantage allows you to have a common anniversary date for Software Maintenance renewals, which can simplify management and budgeting for eligible new versions and releases (and related technical support) for your covered products. The anniversary date, established at the start of your Passport Advantage Agreement, will remain unchanged while your Passport Advantage Agreement remains in effect. New software purchases will initially include twelve full months of maintenance coverage. Maintenance in the second year (the first year of renewal) can be prorated to be coterminous with your common anniversary date. Thereafter, all Software Maintenance will renew at the common anniversary date and include twelve full months of maintenance.

Refer to the IBM International Passport Advantage Agreement and to the IBM Software Maintenance Handbook for specific terms relating to, and a more complete description of, technical support provided through Software Maintenance.

The quantity to be specified for the Passport Advantage part numbers in the following table is per Value Unit. To order for Passport Advantage, specify the desired part number and quantity.

Passport Advantage program licenses

IBM Tivoli Storage Process Manager

Part description                  Part number
 
IBM Tivoli Storage Process
 Manager
ITSPM Value Unit License & SW     D58MXLL
 Maintenance 12 Months
ITSPM Value Unit SW               E02MMLL
 Maintenance Annual Renewal
ITSPM Value Unit SW               D58N0LL
 Maintenance Reinstatement 12
 Months

To order a media pack for Passport Advantage, specify the part number in the desired quantity from the following table:

Description            Part number            Availability date
 
IBM Tivoli Storage     BJ0KJIE                August 24, 2007
Process Manager
V6.2.1 CD Media Pack
Multiplatform English

The products in this announcement are also available via Web download from Passport Advantage.
 
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Terms and conditions

The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with IBM are contained in the applicable contract documents such as the IBM International Program License Agreement, IBM International Passport Advantage Agreement, and the IBM Agreement for Acquisition of Software Maintenance.

Licensing: IBM International Program License Agreement including the License Information document and PoE govern your use of the program. PoEs are required for all authorized use.

Part number products only, offered outside of Passport Advantage, where applicable, are license only and do not include Software Maintenance.

This software license includes Software Maintenance, previously referred to as Software Subscription and Technical Support.

License Information form number

                                          Program
Program name                              number     Form number
 
IBM Tivoli Storage Process Manager        5724-O44   L-KGAR-6PAPW7

The program's License Information will be available for review on the IBM Software License Agreement Web site

Limited warranty applies: Yes

Warranty: IBM warrants that when the program is used in the specified operating environment, it will conform to its specifications. The warranty applies only to the unmodified portion of the program. IBM does not warrant uninterrupted or error-free operation of the program or that IBM will correct all program defects. You are responsible for the results obtained from the use of the program.

IBM provides you with access to IBM databases containing information on known program defects, defect corrections, restrictions, and bypasses at no additional charge. Consult the IBM Software Support Guide for further information at

IBM will maintain this information for at least one year after the original licensee acquires the program (warranty period).

Program technical support: Technical support of a program product will be available for a minimum of three years from the general availability date, as long as your Software Maintenance is in effect. This technical support allows you to obtain assistance (via telephone or electronic means) from IBM for product-specific, task-oriented questions regarding the installation and operation of the program product. Software Maintenance also provides you with access to updates, releases, and versions of the program. You will be notified, via announcement letter, of discontinuance of support with 12 months' notice. If you require additional technical support from IBM, including an extension of support beyond the discontinuance date, contact your IBM representative or IBM Business Partner. This extension may be available for a fee.

Money-back guarantee: If for any reason you are dissatisfied with the program and you are the original licensee, you may obtain a refund of the amount you paid for it, if within 30 days of your invoice date you return the program and its PoE to the party from whom you obtained it. If you downloaded the program, you may contact the party from whom you acquired it for instructions on how to obtain the refund.

For programs acquired under the IBM International Passport Advantage Agreement, this term applies only to your first acquisition of the program.

Authorization for use on home/portable computer: The program may be stored on the primary machine and another machine, provided that the program is not in active use on both machines at the same time. You may not copy and use this program on another computer without paying additional license fees.

Usage restriction: Yes. Usage is limited to the number of Value Units licensed.

For additional information refer to the License Information document that is available on the IBM Software License Agreement Web site

International Passport Agreement

Passport Advantage applies: Yes, and through the Passport Advantage Web site at

This product is only available via Passport Advantage. It is not available as shrinkwrap.

Agreement for Acquisition of Software Maintenance: The following agreement applies for maintenance and does not require customer signatures:

  • IBM Agreement for Acquisition of Software Maintenance (Z125-6011)

Software Maintenance applies: Yes. Software Maintenance is included with licenses purchased through Passport Advantage and Passport Advantage Express. Product upgrades and technical support are provided by the Software Maintenance offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software and Technical Support provides voice and electronic access to IBM support organizations, worldwide.

IBM includes one year of Software Maintenance with each program license acquired. The initial period of Software Maintenance can be extended by the purchase of a renewal option, if available.

While your Software Maintenance is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions, and code-related questions. IBM provides assistance via telephone and, if available, electronic access, to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, 7 days a week. For additional details, consult your IBM Software Support Guide at

Software Maintenance does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under the applicable agreements.

For additional information about the International Passport Advantage Agreement and the IBM International Passport Advantage Express Agreement, visit the Passport Advantage Web site at

Other terms

Volume orders (IVO): No

System i™ Software Maintenance applies: No

Educational allowance available: Not applicable.
 
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Prices

Prices are unaffected by this announcement.

Information on charges is available at Web site

In the Electronic tools category, select the option for "Purchase/upgrade tools".

Passport Advantage

For Passport Advantage information and charges, contact your IBM representative or authorized IBM Business Partner. Additional information is also available at

Business Partner information

If you are an IBM Business Partner — Distributor for Workstation Software acquiring products from IBM, you may link to Passport Advantage Online for resellers where you can obtain Business Partner pricing information. An IBM ID and password are required.


 
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Order now

To order, contact the Americas Call Centers or your local IBM representative.

To identify your local IBM representative, call 800-IBM-4YOU (426-4968).

 Phone:      800-IBM-CALL (426-2255)
 Fax:        800-2IBM-FAX (242-6329)
 Internet:   callserv@ca.ibm.com
 Mail:       IBM Americas Call Centers
             Dept. Teleweb Customer Support, 9th floor
             105 Moatfield Drive
             North York, Ontario
             Canada M3B 3R1
 
 Reference:  YE001

The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.

Note: Shipments will begin after the planned availability date.

Trademarks

 
System Storage and System i are trademarks of International Business Machines Corporation in the United States or other countries or both.
 
Tivoli, Passport Advantage, AIX, WebSphere, DB2 Universal Database, TotalStorage, POWERparallel, pSeries, zSeries, z/OS, SystemPac, and PartnerWorld are registered trademarks of International Business Machines Corporation in the United States or other countries or both.
 
Intel is a registered trademark of Intel Corporation.
 
Microsoft and Windows are trademarks of Microsoft Corporation.
 
Java is a trademark of Sun Microsystems, Inc.
 
UNIX is a registered trademark of the Open Company in the United States and other countries.
 
Linux is a trademark of Linus Torvalds in the United States, other countries or both.
 
Other company, product, and service names may be trademarks or service marks of others.

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