IBM WebSphere Business Services Fabric for z/OS V6.0.2 features can accelerate deployment of
service-oriented business solutions for banking and telecommunications
IBM United States
Software Announcement 207-140
June 26, 2007
 ENUS207140.PDF (43KB)
|
WebSphere Business Services Fabric is an end-to-end platform for the rapid assembly, delivery, and
business service life-cycle management of business and industry-focused business solutions in a
service-oriented architecture (SOA). The Fabric solution delivery can be accelerated for specific
industries through industry content packs that contain prebuilt SOA assets, consisting of reference
business services templates based on industry standards and prevalent industry practices.
Available industry packs include:
-
IBM Insurance P&C Pack for WebSphere Business Services Fabric focuses on the property and casualty
lines of businesses for insurance enterprises.
-
IBM Healthcare Payor Pack for WebSphere Business Services Fabric focuses on the payor processes in
healthcare enterprises.
-
IBM Banking Payments Pack for WebSphere Business Services Fabric focuses on payments capabilities of
financial services enterprises.
-
IBM Telecom Operations Pack for WebSphere Business Services Fabric focuses on billing, fulfillment,
and assurance operations for telecommunication enterprises.
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WebSphere® Business Services Fabric is an end-to-end platform for next-generation,
service-oriented business solutions. It allows clients, system integrators, and ISVs to assemble,
deploy, manage, and govern business services — the building blocks of service-oriented business
solutions.
WebSphere Business Services Fabric solutions can be accelerated with optional industry content packs
that contain prebuilt service-oriented architecture (SOA) assets for the development of
industry-specific, service-oriented business solutions.
With this announcement, the IBM Insurance P&C Pack and the IBM Healthcare Payor Pack are updated.
New industry content packs are introduced for the banking industry — to support payment SOA
solutions, and for the telecommunications industry — to support operations SOA solutions.
This expanded industry coverage can accelerate delivery of business solutions and help reduce
implementation costs by delivering industry-specific SOA assets in the form of prebuilt reference
business services templates based on industry standards and prevalent industry practices.
This announcement satisfies the statement of direction contained in
207-106
, dated May 22, 2007.
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z/OS® V1.7
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-
July 27, 2007:
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Banking Payments Pack
-
Healthcare Payor Pack
-
Telecom Operations Pack
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October 12, 2007: Insurance P&C Pack
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WebSphere Business Services Fabric V6.0.2 Industry Content Packs deliver reference business services
templates optimized to industry standards and consist of the following prebuilt SOA assets:
-
Reference business services templates that include definitions of business assertions, business
roles, and business channels, that are based on the industry business glossary
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Industry business glossary that presents a taxonomy of industry terms, with associated relationships
and properties
-
Industry-standards-based data types and Web service interfaces that enable interoperability across
disparate systems in the enterprise ecosystem
-
Industry-common services that can speed the delivery and assembly of service-oriented business
solutions
-
Industry business object model (BOM) used as a semantic model for design and development of
service-oriented business solutions
-
Knowledge assets that can accelerate consumability and extensibility of the prebuilt SOA content
packaged in industry content packs
Industry content packs can speed time-to-market for industry-specific, service-oriented business
solutions:
-
Designed for specific industry participants facilitating more rapid service-oriented business
solution assembly.
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Optimized for industry best practices, ensuring consistency and reuse across geographic locations,
product lines, and processes.
-
Help simplify interoperability by defining the common language to facilitate interoperability
between disparate IT assets. These prepackaged industry-specific vocabularies are expressed as an
extensible ontology; for example, HL7, ISO 20022, and NGOSS SID.
-
Help speed time-to-market with prebuilt, frequently reused horizontal infrastructure services.
Includes interfaces to popular industry-specific third-party and business process outsourcing
services.
-
Help speed time-to-market using prebuilt business assertions that ensure consistency, and maintain
standards compliance during the definition and development of business service policies.
-
Expands use within an enterprise, or enhances the security of publishing to a broader partner
ecosystem. Enables clients and partners to plug-in their SOA assets to predefined reference
business services templates.
Feature details
IBM Banking Payments Pack supports payment capabilities for financial institutions.
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New templates — Banking payments specific business services definitions and associated metadata
-
New banking standards for business glossary:
-
Information Framework (IFW) business object model provides a proven design for business process and
data services integration
-
Single standardization approach to enable interoperability across banking ecosystem through the ISO
20022 messaging model.
-
Electronic Payments Association (formerly the National Automated Clearing House Association (NACHA))
provides NACHA payments standards that are used to develop operating rules and business practices
for the Automated Clearing House (ACH) Network and for electronic payments.
-
New ISO 20022-based business object model
-
New banking payments specific data types and Web service interfaces based on ISO 20022, NACHA, and a
subset of IFW industry model
-
New banking common services based on ISO 20022 messaging standards
IBM Telecom Operations Pack supports billing, fulfillment, and assurance operations for
telecommunication enterprises.
-
New templates — Telecom operations specific business services definitions and associated metadata,
based on Telecom Applications Map (TAM) and enhanced Telecom Operations Map (eTOM)
-
New telecom standards for business glossary — NGOSS Shared Information Data (SID) model that
provides the Telecommunications industry with a common vocabulary and set of information/data
definitions and relationships used in the definition of NGOSS architectures
-
New NGOSS Shared Information Data (SID) model-based business object model
-
New interfaces — Telecom operations specific data types and Web service interfaces based on NGOSS
SID (Shared Information Data) model, NGOSS OSS/J (Operational Support Systems through Java™
Initiative) and NGOSS MTOSI model (Multi-Technology Operations System Interface)
-
New Telecom common services based on NGOSS SID model, NGOSS OSS/J (Operational Support Systems
through Java Initiative) and NGOSS MTOSI model (Multi-Technology Operations System Interface)
The updated IBM Insurance P&C Pack delivers improvements for the property and casualty lines of
business for insurance enterprises.
-
Enhancements to templates — Expansion in the extent of additional business services definitions
and associated metadata
-
New interfaces — specific data types and service interfaces based on a subset of Insurance
Application Architecture (IAA) industry model
-
Enhancements to common services — Additional common Web service definitions using HR-XML (Human
Resources — Extensible Markup Language)
The updated IBM Healthcare Payor Pack provides improvements for payor processes for healthcare
payors.
-
Enhancements to healthcare reference business service templates — Additional business services
definitions and associated metadata
-
New HL7 reference information model V3.0-based business object model
-
New healthcare payor specific data types and Web service interfaces based on ASC X12 EDI messages
for HIPAA and HL7
-
Enhancements to common services — Additional common service definitions using ASC X12 EDI messages
for HIPAA and HL7
All packs include enhancements to knowledge assets, including reference implementation, reference
architecture, and
How-to-Guides
.
Accessibility by people with disabilities
You can request a U.S. Section 508 Voluntary Product Accessibility Template (VPAT) at
Value Unit-based pricing
Value Unit pricing for eligible IBM eServer® System z™ IBM International Program License
Agreement (IPLA) programs enables a lower cost of incremental growth and enterprise aggregation.
Each System z IPLA product with Value Unit pricing, has a single price per Value Unit and a
conversion matrix, called Value Unit Exhibit, for converting from some designated measurement to
Value Units. Most commonly, Millions of Service Units (MSUs) is the measurement designated by IBM
to be converted to Value Units. Some other measurements are engines or messages. Since MSUs are
the most common measurement, that measurement will be used for the remainder of this description.
Value Unit pricing offers price benefits for you. For each System z IPLA program with Value Unit
pricing, the quantity of that program needed to satisfy applicable IBM terms and conditions is
referred to as the
required license capacity.
Each of the various Value Unit Exhibits stipulate that the larger your required license capacity,
the fewer Value Units per MSU you will need. Value Unit Exhibits are uniquely identified by a three
digit code and referred to using the nomenclature VUExxx, where xxx is the three digit code.
Subsequent acquisitions of Value Unit priced programs offer additional price benefits. The quantity
of each System z IPLA program that you have acquired is referred to as
entitled license capacity.
If you wish to grow your entitled license capacity for a System z IPLA program, the calculation to
determine additional needed Value Units is based upon the number of Value Units already acquired.
For each System z IPLA program with Value Unit pricing, you should:
-
Determine the required license capacity, in MSUs
-
Aggregate the MSUs across the enterprise
-
Convert the total MSUs to Value Units, using the applicable Value Unit Exhibit
-
Multiply the price per Value Unit by the total number of Value Units to determine the total cost
To simplify conversion from the designated measurement to Value Units or vice-versa, use the Value
Unit Converter Tool. For additional information or to obtain a copy of the Value Unit Converter
Tool, visit the Value Unit Converter Tool Web site
Note that Value Units of a given product cannot be exchanged,
interchanged, or aggregated with Value Units of another product.
To determine the required license capacity for the System z IPLA program
you selected, refer to the
Terms and conditions
section.
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For information on WebSphere Process Server for z/OS, refer to
206-243
, dated October 10, 2006.
For information on WebSphere Integration Developer, refer to
206-244
, dated October 10, 2006.
For information on WebSphere Services Registry and Repository for z/OS V6.0, refer to
206-315
, dated December 5, 2006.
For information on WebSphere Services Registry and Repository for z/OS V6.0.2, refer to
207-078
, dated April 17, 2007.
For information on WebSphere Services Registry and Repository V6.0, refer to
206-230
, dated September 19, 2006.
For information on WebSphere Services Registry and Repository V6.0.2, refer to
207-075
, dated April 17, 2007.
For information on WebSphere Business Services Fabric V6.0.2, refer to
207-141
, dated June 26, 2007, and
207-107
, dated May 22, 2007.
For information on WebSphere Business Services Fabric for z/OS V6.0.2, refer to
207-106
, dated May 22, 2007.
Business Partner information
If you are a Direct Reseller - System Reseller acquiring products from IBM, you may link directly to
Business Partner information for this announcement. A PartnerWorld ID and password are required
(use IBM ID).
BP Attachment for Announcement Letter 207-140
Trademarks
-
-
System z is a trademark of International Business Machines Corporation in the United States or other
countries or both.
-
-
WebSphere, z/OS, eServer, and zSeries are registered trademarks of International Business Machines
Corporation in the United States or other countries or both.
-
-
Java is a trademark of Sun Microsystems, Inc.
-
-
Other company, product, and service names may be trademarks or service marks of others.
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Product information is available via the Offering Information Web site
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No hardcopy documentation is shipped with this product.
Softcopy documentation is shipped on the product CDs in pdf format:
-
Installation guides
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IBM Healthcare Payor Pack Installation Guide
-
IBM Insurance P&C Pack Installation Guide
-
IBM Banking Payments Pack Installation Guide
-
IBM Telecom Operations Pack Installation Guide
-
Developer guides
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IBM Healthcare Payor Pack Developer's Guide
-
IBM Insurance P&C Pack Developer' Guide
-
IBM Banking Payments Pack Developer's Guide
-
IBM Telecom Operations Pack Developer's Guide
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Hardware requirements
Any hardware that is explicitly compatible and fully capable of running the specified operating
system, all the corresponding supporting software, and any associated applications unmodified. The
responsibility to provide a statement of full compatibility between machines lies with the original
equipment provider (if not IBM).
Software requirements
Server platform:
z/OS® V1.7
Client platform
-
Microsoft™ Windows™ 2003
-
Microsoft Windows XP with Service Pack 2
Repository database:
DB2 Universal Database® Enterprise Server Edition V8.1
Application server:
WebSphere® Process Server V6.0.2 (5655-N53) with Fix Pack 1 supporting WebSphere Application
Server V6.0.2.17
Other software
-
IBM WebSphere Service Registry and Repository V6 (5724-N72), or WebSphere Service Registry and
Repository for z/OS V6 (5655-R41)
-
IBM Business Services Tool Pack (ordered through the Passport Advantage® system)
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WebSphere Integrator Developer V6.0.2
Planning information
Packaging
WebSphere Business Services Fabric for z/OS industry content packs are shipped on CD-ROM:
-
IBM Insurance P&C Pack for WebSphere Business Services Fabric for z/OS
-
IBM Healthcare Payor Pack for WebSphere Business Services Fabric for z/OS
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IBM Banking Payments Pack for WebSphere Business Services Fabric for z/OS
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IBM Telcom Operations Pack for WebSphere Business Services Fabric for z/OS
Note:
Product documentation is shipped on product CDs. Documentation from industry standards groups
(for example, HL7, ASC X12, ISO, SWIFT, NACHA, NGOSS) is not provided. You may find documentation,
associated with these standards, beneficial in creating end-to-end business applications. If this
documentation is required, contact the associated industry standards body.
Security, auditability, and control
IBM WebSphere Business Services Fabric uses the security and auditability features of the host
hardware and software.
The customer is responsible for evaluation, selection, and implementation of security features,
administrative procedures, and appropriate controls in application systems and communication
facilities.
Software Services
IBM Software Services has the breadth, depth, and reach to manage your services needs. You can
leverage the deep technical skills of our lab-based, software services team and the business
consulting, project management, and infrastructure expertise of our IBM Global Services team. Also,
we extend our IBM Software Services reach through IBM Business Partners to provide an unmatched
portfolio of capabilities. Together, we provide the global reach, intellectual capital, industry
insight, and technology leadership to support any critical business need.
To learn more about IBM Software Services or to contact a Software Services sales specialist, visit
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Charge metric
Program name PID number Charge metric
WebSphere Business Services 5655-S30
Fabric for z/OS V6.0.2
-- IBM Business Services Per Value Unit
Foundation Pack
-- IBM Healthcare Payor Pack Per establishment
-- IBM Insurance P&C Pack Per establishment
-- IBM Banking Payments Pack Per establishment
-- IBM Telecom Operations Pack Per establishment
Processor
A processor (commonly called a CPU or core) is a functional unit within a computing device that
interprets and executes instructions. A processor consists of at least an instruction control unit
and one or more arithmetic or logic unit. With multicore technology, each core is considered a
processor. With full capacity licensing, a Proof of Entitlement (PoE) must be acquired for all
activated processors available for use on the server.
The programs in this announcement all have Value Unit-Based pricing.
Program Value
number Program name Unit exhibit
5655-S30 WebSphere Business Services Fabric VUE007
for z/OS V6.0.2
For each System z™ IPLA program with Value Unit pricing, the quantity of that program needed to
satisfy applicable IBM terms and conditions is referred to as the
required license capacity.
Your required license capacity is based upon the following factors:
-
System z IPLA program you select
-
Applicable Value Unit Exhibit
-
Applicable terms
Sub-capacity pricing is not available.
Value Unit exhibit VUE007
MSUs MSUs
minimum maximum Value Units/MSU
Base 1 3 1
Tier A 4 45 0.45
Tier B 46 175 0.36
Tier C 176 315 0.27
Tier D 316 + 0.2
Value Units for mainframes without MSU ratings:
Hardware Value Units/machine
MP3000 H30 6
MP3000 H50 8
MP3000 H70 12
ESL Models 2
Ordering example
The total number of Value Units is calculated according to the following example.
If your required license capacity is 1,500 MSUs for your selected System z IPLA product, the
applicable Value Units would be:
Translation from MSUs to Value Units
MSUs * Value Units/MSU = Value Units
Base 3 * 1.00 = 3.00
Tier A 42 * .45 = 18.90
Tier B 130 * .36 = 46.80
Tier C 140 * .27 = 37.80
Tier D 1,185 * .20 = 237.00
Total 1,500 343.50
When calculating the total number of Value Units, the sum is to be rounded up to the next integer.
The products in this announcement have one charge unit — Value Units.
Translation from MSUs to Value Units example using VUE001
MSUs Value Units/MSU
Base 1-3 5.25
Tier A 4-45 .83
Tier B 46-175 .35
Tier C 176-315 .26
Tier D 316+ .20
Note:
For the actual translation from MSUs to Value Units for this product, refer to the following table:
Ordering example:
The total number of Value Units is calculated according to the following example.
If the customer has installed 1,000 MSUs, the applicable Value Units would be:
Translation from MSUs to Value Units (VUE001)
MSUs * Value Units/MSU = Value Units
Base 3 * 5.25 = 15.75
Tier A 42 * .83 = 34.86
Tier B 130 * .35 = 45.50
Tier C 140 * .26 = 36.40
Tier D 685 * .20 = 137.00
Total 1,000 270
When calculating the total number of Value Units, the sum is to be rounded up to the next integer.
Value Units for non-MSU-based S/390® processors using VUE001:
MP3000 models
H30 = 21.00 Value Units per machine
H50 = 22.00 Value Units per machine
H70 = 26.00 Value Units per machine
ESL Models = 9.00 Value Units per machine
Basic license
OOCoD — WebSphere Business Services Fabric for z/OS
IBM WebSphere Business Services Fabric for z/OS V6.0.2 is eligible for On/Off Capacity on Demand
(On/Off CoD) with a Temporary Use Charge calculated based on MSUs-per day usage.
Program Name IBM WebSphere Business Services Fabric for z/OS V6.0.2
Program PID 5655-S30
Entitlement License option/
Identifier Description pricing metric
S013R2D IBM Business Services Basic OTC, Per MSU-day TUC
Foundation Pack
System z one-time-charge MSU Tiers — Value Unit Pricing
Translation from MSUs to Value Units
MSUs Value Units/MSU
Base 1-3 1
Tier A 4-45 0.45
Tier B 46-175 0.36
Tier C 176-315 0.27
Tier D 316+ 0.2
To order, specify the program product number and the appropriate license or charge option. Also,
specify the desired distribution medium. To suppress shipment of media, select the license-only
option in CFSW.
Program Name IBM WebSphere Business Services Fabric for z/OS V6.0.2
Program PID 5655-S30
The following information is a summary of all license options and pricing metrics offered for
the previously described PID number.
Entitlement License option/
identifier Description Pricing metric
S013R2D IBM Business Services Per Value unit
Foundation Pack
S013R1H IBM Healthcare Payor Pack Per Establishment
S013R2L IBM Insurance P&C Pack Per Establishment
S0140WT IBM Banking Payments Pack Per Establishment
S0140WS IBM Telecom Operations Pack Per Establishment
Orderable Distribution
Supply ID Description Language Medium
S013RVL IBM Business Services English CD-ROM
Foundation Pack
S013RVM IBM Healthcare Payor Pack English CD-ROM
S013RVN IBM Insurance P&C Pack English CD-ROM
S0140WL IBM Banking Payments Pack English CD-ROM
S0140WN IBM Telecom Operations Pack English CD-ROM
Subscription and Support PID 5655-S31
The following information is a summary of all license
options and pricing metrics offered for the previously described PID number.
Entitlement License option/
identifier Description Pricing metric
S013R30 IBM Business Services Basic ASC, Value Units SW S&S
Foundation Pack Basic MSC, Value Units SW S&S
(Europe only)
Decline SW S&S (no charge)
Per MSU SW S&S Registration
S013R31 IBM Healthcare Payor Pack Basic ASC, Per Establish SW S&S
Basic MSC, Per Establish SW S&S
(Europe only)
Decline SW S&S (no charge)
S013R32 IBM Insurance P&C Pack Basic ASC, Per Establish SW S&S
Basic MSC, Per Establish SW S&S
(Europe only)
Decline SW S&S (no charge)
S0140XD IBM Banking Payments Pack Basic ASC, Per Establish SW S&S
Basic MSC, Per Establish SW S&S
(Europe only)
Decline SW S&S (no charge)
S0140XC IBM Telecom Operations Pack Basic ASC, Per Establish SW S&S
Basic MSC, Per Establish SW S&S
(Europe only)
Decline SW S&S (no charge)
Orderable Distribution
supply ID Description Language Medium
S013R2W IBM Business Services English Paper
Foundation Pack
S013R2X IBM Healthcare Payor Pack English Paper
S013R2Z IBM Insurance P&C Pack English Paper
S0140XB IBM Banking Payments Pack English Paper
S0140X8 IBM Telecom Operations Pack English Paper
Subscription and Support
To receive voice technical support via telephone during normal business hours, and future releases
and versions at no additional charge, Subscription and Support must be ordered. The capacity of
Subscription and Support (Value Units) must be the same as the capacity ordered for the product
licenses.
To order, specify the Subscription and Support program number (PID) referenced above and the
appropriate license or charge option.
IBM is also providing Subscription and Support for these products via a separately purchased
offering under the terms of the IBM International Agreement for Acquisition of Software Maintenance
(IAASM). This offering:
-
Includes and extends the support services provided in the base support to include technical support
via telephone during normal business hours.
-
Entitles you to future releases and versions, at no additional charge. Note that you are not
entitled to new products.
When Subscription and Support is ordered, the charges will renew automatically annually unless
cancelled by you.
Single version charging:
To elect single version charging, you must notify and identify to IBM the prior program and
replacement program, and the machine the programs are operating on.
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The information provided in this announcement letter is for reference and convenience purposes only.
The terms and conditions that govern any transaction with IBM are contained in the applicable
contract documents such as the IPLA, IBM International Passport Advantage Agreement, and the IBM
Agreement for Acquisition of Software Maintenance.
Agreement:
The IPLA including the License Information (LI) document and PoE govern your use of the
program. PoEs are required for all authorized use.
Agreement for acquisition of software maintenance:
The IBM Agreement for Acquisition of Software Maintenance (Z125-6011) applies for maintenance
and does not require customer signatures.
These programs are licensed under the IPLA and the associated Agreement for Acquisition of Software
Maintenance, which provide for support with ongoing access to releases and versions of the program.
IBM includes one year of Software Maintenance with the initial license acquisition of each program
acquired. The initial period of Software Maintenance can be extended by the purchase of a renewal
option, if available. These programs have a one-time license charge for use of the program and an
annual renewable charge for the enhanced support that includes telephone assistance (voice support
for defects during normal business hours), as well as access to updates, releases, and versions of
the program as long as support is in effect.
S/390 and System z IBM Operational Support
Services — SoftwareXcel is an option if you desire added services.
Limited warranty:
Yes
Limited warranty:
IBM warrants that when the program is used in the specified operating environment, it will
conform to its specifications. The warranty applies only to the unmodified portion of the program.
IBM does not warrant uninterrupted or error-free operation of the program or that IBM will correct
all program defects. You are responsible for the results obtained from the use of the program.
IBM provides you with access to IBM databases containing information on known program defects,
defect corrections, restrictions, and bypasses at no additional charge. Consult the
IBM Software Support Guide
for further information at
IBM will maintain this information for at least one year after the
original licensee acquires the program (warranty period).
Program support:
Enhanced support, called Subscription and Support, includes
telephone assistance, as well as access to updates, releases, and
versions of the program as long as support is in effect. You will be
notified of discontinuance of support with 12 months' notice.
Money-back guarantee:
If for any reason you are dissatisfied with the program and you are
the original licensee, you may obtain a refund of the amount you paid for
it, if within 30 days of your invoice date you return the program and its
PoE to the party from whom you obtained it. If you downloaded the
program, you may contact the party from whom you acquired it for
instructions on how to obtain the refund.
For clarification, note that for programs acquired under any of IBM's
On/Off Capacity on Demand (On/Off CoD) software offerings, this term does
not apply since these offerings apply to programs already acquired and in
use by you.
Authorization for use on home/portable computer:
You may not copy and use this program on another computer without
paying additional license fees.
Other terms
Volume orders (IVO):
No
Passport Advantage applies:
No
Software Maintenance applies
No. For operating system software, the revised IBM Operational Support Services — SoftwareXcel
offering will provide support for those operating systems and associated products that are not
available with the newly announced Software Maintenance offering.
This will ensure total support coverage for your enterprise needs, including IBM and selected
non-IBM products. For complete lists of products supported under both the current and revised
SoftwareXcel offering, visit
For additional information on the revised IBM Operational Support
Services, refer to
601-023
, dated July 10, 2001.
IBM Operational Support Services — SoftwareXcel:
Yes
System i™ Software Maintenance applies:
No
Variable charges apply:
Yes
Educational allowance available
Yes. A 15% education allowance applies to qualified education
institution customers.
Sub-capacity terms and conditions
On/Off Capacity on Demand (CoD):
To be eligible for On/Off CoD pricing, you must be enabled for temporary capacity on the
corresponding hardware, and the required contract, Attachment for Customer Initiated Upgrade and IBM
eServer® On/Off Capacity on Demand — Software (Z125-6611) must be signed prior to use.
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IBM has transformed its delivery of hardware and software support services to help you achieve
higher system availability. Electronic Services is a Web-enabled solution that offers an exclusive,
no-additional-charge enhancement to the service and support available for IBM servers. These
services are designed to provide the opportunity for greater system availability with faster problem
resolution and preemptive monitoring. Electronic Services comprises two separate, but
complementary, elements: Electronic Services news page and Electronic Services Agent.
The Electronic Services news page is a single Internet entry point that replaces the multiple entry
points traditionally used to access IBM Internet services and support. The news page enables you to
gain easier access to IBM resources for assistance in resolving technical problems.
The Electronic Service Agent™ is no-additional-charge software that resides on your server. It
monitors events and transmits system inventory information to IBM on a periodic, client-defined
timetable. The Electronic Service Agent automatically reports hardware problems to IBM. Early
knowledge about potential problems enables IBM to deliver proactive service that may result in
higher system availability and performance. In addition, information collected through the Service
Agent is made available to IBM service support representatives when they help answer your questions
or diagnose problems. Installation and use of IBM Electronic Service Agent for problem reporting
enables IBM to provide better support and service for your IBM server.
To learn how Electronic Services can work for you, visit
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For all local charges, contact your IBM representative.
Variable charges:
The applicable processor-based one-time charge will be based on the group of the designated
machine on which the program is licensed for use. If the program is designated to a processor in a
group for which no charge is listed, the charge of the next higher group listed applies. For
movement to a machine in a higher group, an upgrade charge equal to the difference in the
then-current charges between the two groups will apply. For movement to a machine in a lower group,
there will be no adjustment or refund of charges paid.
IBM Global Financing
IBM Global Financing offers competitive financing to credit-qualified customers to assist them in
acquiring IT solutions. Offerings include financing for IT acquisition, including hardware,
software, and services, from both IBM and other manufacturers or vendors. Offerings (for all
customer segments: small, medium, and large enterprise), rates, terms, and availability can vary by
country. Contact your local IBM Global Financing organization or visit
IBM Global Financing offerings are provided through IBM Credit LLC in the
United States, and other IBM subsidiaries and divisions worldwide to
qualified commercial and government customers. Rates are based on a
customer's credit rating, financing terms, offering type, equipment type,
and options, and may vary by country. Other restrictions may apply.
Rates and offerings are subject to change, extension, or withdrawal
without notice.
Trademarks
-
-
System z, System i, and Electronic Service Agent are trademarks of
International Business Machines Corporation in the United States or other
countries or both.
-
-
z/OS, DB2 Universal Database, WebSphere, Passport Advantage, S/390, and
eServer are registered trademarks of International Business Machines
Corporation in the United States or other countries or both.
-
-
Microsoft and Windows are trademarks of Microsoft Corporation.
-
-
Other company, product, and service names may be trademarks or service
marks of others.
At a glance
