IBM Tivoli Storage Manager for Microsoft SharePoint V5.4 delivers data protection for your Microsoft SharePoint environments

IBM United States Software Announcement 207-092
May 1, 2007

 

 ENUS207092.PDF (51KB)

 

Table of contents  Document options  
TOC link At a glance TOC link Publications
TOC link Overview TOC link Technical information
TOC link Key prerequisites TOC link IBM Tivoli Enhanced Value-Based Pricing
TOC link Planned availability dates TOC link Ordering information
TOC link Description TOC link Terms and conditions
TOC link Product positioning TOC link Prices
TOC link Education support TOC link Order now
TOC link Offering Information  
 
Printable version Printable version

(Corrected on December 13, 2007)

1 Value Unit was changed to 10 Value Units, and Qty 10 was changed to Qty 1.
 

At a glance

IBM Tivoli Storage Manager for Microsoft SharePoint helps protect your SharePoint environment by providing:

  • Item-level backup and restore
  • Site-level backup and restore
  • Subsite-level backup and restore
  • Backups that preserve metadata, version histories, and securities
  • 128-bit data encryption and data compression
  • A browser interface as a single point of management for all SharePoint backup and restore operations

IBM Tivoli Storage Manager for Microsoft SharePoint integration with the Tivoli Storage Manager server provides:

  • Support for the devices supported by Tivoli Storage Manager
  • Benefits of the Tivoli Storage Manager SharePoint server hierarchy of storage:
    • Automatic, policy-based management of stored objects
    • Automatic migration to lower pools in hierarchy
    • Automatic space reclamation
    • Copying of data for disaster protection (synchronously with initial store or asynchronously)
    • Migration of data to new storage technologies

For ordering, contact:

Your IBM representative, an IBM Business Partner, or IBM Americas Call Centers at 800-IBM-CALL (Reference: SE001).
 
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Overview

Customers are increasingly depending on Microsoft™ SharePoint Portal and Windows™ SharePoint Services to store, manage and access documents across their enterprise. With this growth of business critical data and content within the SharePoint environment, customers want to manage and protect this data. IBM Tivoli® Storage Manager for Microsoft SharePoint, the newest member of the Tivoli Storage Manager family, allows you to quickly and confidently restore your Microsoft SharePoint business data and content due to a business interruption of almost any kind.

Highlights of V5.4:

  • Backup and recovery of Microsoft SharePoint Portal 2003 and Microsoft Office SharePoint Server 2007 environments
  • Granular item-level backup and restore capability
  • Ability to restore portals, top level sites, subsites, and individual document libraries, attachments, lists, folders, areas, and sub areas
  • Schedule full, incremental, or differential backup at the site-level, subsite-level, and item-level, and preserves all meta-data versions

 
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Key prerequisites

Refer to the Hardware and Software requirements section.
 
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Planned availability dates
  • May 4, 2007: Electronic general availability via Passport Advantage®
  • May 25, 2007: Media general availability via Passport Advantage and AAS

 
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Description

IBM Tivoli Storage Manager for Microsoft SharePoint is a policy-based backup and recovery solution that provides full, incremental, or differential backup at the site-level, subsite-level, and item-level for Microsoft SharePoint Portal 2003, Microsoft Office SharePoint Server 2007, and Windows SharePoint Services V2.0 and V3.0 environments.

IBM Tivoli Storage Manager for Microsoft SharePoint granular restore capability includes the ability to restore the portal, top-level sites, subsites, document libraries, lists, folders, areas, and sub areas. An easy-to-use browser-based graphical user interface (GUI) allows administrators to easily define policies for SharePoint backup and recovery, perform in and out of place restores, and centrally control the administration of user accounts and access privileges.

IBM Tivoli Storage Manager for SharePoint integration with the Tivoli Storage Manager server allows SharePoint data to be stored on any of the numerous devices supported by the Tivoli Storage Manager Server and manages SharePoint data as part of the Tivoli Storage Manager hierarchy of storage. You can create (synchronous or asynchronous) copies of SharePoint backup data for off-site protection. The ability of the Tivoli Storage Manager server to reclaim space from media as SharePoint data expires can lead to cost savings in media.

Administrators that have struggled to provide a reasonable level of service using the native backup tools provided with SharePoint or who are currently using SharePoint backup and restore solutions that are not integrated with the rest of their backup and restore infrastructure should find IBM Tivoli Storage Manager for SharePoint a welcome relief.
 
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Product positioning

Tivoli Storage Manager for Microsoft SharePoint, a new member of the Tivoli Storage Manager product family, is also an integral part of IBM Service Management. IBM Service Management is a revolutionary way to align your organization — and all its related functions — with your business. IBM Service Management encompasses the management processes, tactics, and best practices needed to deliver business services. Since IBM understands that IT and operations are very much a part of your business, we offer powerful tools to help you align the four primary components of your business:

  • People
  • Processes
  • Information
  • Technology

IBM Service Management lets you pull these critical components together with an array of tightly integrated solutions that can be viewed as three interconnected layers:

  • IBM Process Management
  • IBM Service Management platform
  • IBM Operational Management

Tivoli Storage Manager, including Tivoli Storage Manager for Microsoft SharePoint, is positioned in IBM Service Management as an IBM Operational Management product. IBM Operational Management products help users ensure the availability, reliability, and performance of business-critical software and hardware, aid in optimizing storage requirements, and help meet ongoing needs for data security. Other IBM Operational Management product categories:

  • Business Application Management helps maintain availability and optimal performance of business-critical software applications spanning multiple servers, operating systems, and databases.
  • Server, Network and Device Management help users to optimize availability and performance of underlying IT architecture, including networks, operating systems, databases, and servers.
  • Security Management automates identity management and security event management.

Business Partner information

If you are a Direct Reseller - System Reseller acquiring products from IBM, you may link directly to Business Partner information for this announcement. A PartnerWorld ID and password are required (use IBM ID).

BP Attachment for Announcement Letter 207-092

Trademarks

 
Tivoli and Passport Advantage are registered trademarks of International Business Machines Corporation in the United States or other countries or both.
 
Microsoft and Windows are trademarks of Microsoft Corporation.
 
Other company, product, and service names may be trademarks or service marks of others.

 
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Education support

Comprehensive education for IBM Tivoli® products is offered through Worldwide Tivoli Education Delivery Services. A wide range of training options are available, including classes led by instructors, learning on demand, on-site training, and blended learning solutions.

For additional information, visit


 
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Offering Information

Product information is available via the Offering Information Web site

Also, visit the Passport Advantage® Web site


 
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Publications

The following publications are included on the product CD-ROM:

AvePoint DocAve 4.1 Control Panel User Guide
AvePoint DocAve 4.1 Enterprise Backup User Guide
AvePoint DocAve 4.1 IBM TSM for MS SharePoint Installation Guide

The IBM Publications Center

The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided. Payment options for orders are via credit card (in the U.S.) or customer number for 20 countries. A large number of publications are available online in various file formats, and they can all be downloaded by all countries free of charge.

News of many publications may be subscribed to via Mysupport.


 
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Technical information

Specified operating environment

Hardware and Software requirements

The Tivoli Storage Manager for Microsoft™ SharePoint V5.4 requires the following hardware and software:

DocAve 4.1 Server

  • Hardware
    • Machine — PC with an Intel® Pentium® III-compatible 700-MHz processor minimum; Intel Pentium 4-compatible processor recommended
    • RAM — 1 GB minimum; 2 GB recommended
    • Disk space — 1 GB minimum; 3 GB recommended
  • Software
    • Microsoft Windows™ XP or Microsoft Windows Server 2003 (Enterprise, Datacenter or Web Editions) (includes x64 editions)
    • Optionally, DB2® V8, or later can be used in place of the imbedded database used by the DocAve Server.

DocAve 4.1 Media Server

  • Hardware
    • Machine — PC with an Intel Pentium III-compatible 700-MHz processor minimum; Intel Pentium 4-compatible processor recommended
    • RAM — 1 GB minimum; 2 GB recommended
    • Disk space — 1 GB minimum, 3 GB recommended
  • Software
    • Microsoft Windows XP, Microsoft Server 2000 or Microsoft Windows Server 2003 (Standard, Enterprise, Datacenter, or Web Editions) (includes x64 editions)

DocAve 4.1 Client with SPS 2003

  • Hardware
    • Machine — PC with an Intel Pentium III-compatible 700 MHz dual Intel Xeon 3.0 GHz or faster recommended
    • RAM — 512 MB of RAM minimum; 1 GB recommended
    • Disk space — As needed for Microsoft SharePoint Server
  • Software
    • Microsoft Windows Server 2003 (Standard, Enterprise, Datacenter or Web Editions)
    • Front-End Web Server for SharePoint Portal Server 2003 or Windows SharePoint Services 2.0

DocAve 4.1 Client with MOSS 2007

  • Hardware
    • Machine — PC with a minimum 2.5 GHz processor; that are each 3.0 GHz, or faster recommended
    • RAM — 2 GB minimum; more is recommended
    • Disk space — As needed for Microsoft SharePoint Server
  • Software
    • Microsoft Windows Server 2003 SP1 (Standard, Enterprise, Datacenter, or Web Editions) (includes x64 editions)
    • Front-End Web Server for Microsoft Office SharePoint Server 2007 and/or Windows SharePoint Services 3.0

Planning information

Software Maintenance, previously referred to as Subscription and Technical Support, is included in the Passport Advantage Agreement. Installation and technical support is provided by the Software Maintenance offering of the IBM International Passport Advantage Agreement. This fee service enhances customer productivity, with voice and electronic access into IBM support organizations.

Packaging

IBM Tivoli Storage Manager for Microsoft SharePoint is distributed with:

  • Product CD-ROM (includes Quick Start, User Guide, and Installation Guide)

Security, auditability, and control

IBM Tivoli Storage Manager for Microsoft SharePoint uses the security and auditability features of the operating system software. The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.

Software services

IBM Software Services has the breadth, depth, and reach to manage your services needs. You can leverage the deep technical skills of our lab-based, software services team and the business consulting, project management, and infrastructure expertise of our IBM Global Services team. Also, we extend our IBM Software Services reach through IBM Business Partners to provide an unmatched portfolio of capabilities. Together, we provide the global reach, intellectual capital, industry insight, and technology leadership to support any critical business need.

To learn more about IBM Software Services or to contact a Software Services sales specialist, visit


 
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IBM Tivoli Enhanced Value-Based Pricing

IBM Tivoli software products are priced using IBM Tivoli's Enhanced Value-Based Pricing. The Enhanced Value-Based Pricing system is based upon the IBM Tivoli Environment-Managed Licensing Model, which uses a managed-environment approach — whereby price is determined by what is managed rather than the number and type of product components installed.

Unlike typical systems management licensing models that require entitlements of specific software components to specific systems, the IBM Tivoli Environment-Managed Licensing Model provides the customer flexibility to deploy its IBM Tivoli software products within its environment in a manner that can address and respond to the customer's evolving architecture. That is, as the architecture of a customer's environment changes, the customer's implementation of IBM Tivoli software can be altered as needed without affecting the customer's license requirements (as long as the customer does not exceed its entitlements to the software).

Under Enhanced Value-Based Pricing, licensing and pricing of server-oriented applications are determined based upon the server's use in the customer's environment. Typically, such applications are licensed and priced in a manner that corresponds to each installed and activated processor of the server managed by the IBM Tivoli application to help correlate price to value while offering a simple solution.

Where a server is physically partitioned, this approach is modified. This partitioning technique is the approach used with systems that have either multiple cards or multiple frames, each of which can be configured independently. For servers capable of physical partitioning (for example, IBM's pSeries® Scalable POWERparallel Systems® servers, Sun Ultra servers, and HP Superdome servers), an entitlement is required for each processor in the physical partition being managed by the Tivoli application. For example, assume that a server has 24 processors installed in aggregate. If this server is not partitioned, entitlements are required for all 24 processors. If, however, it is physically partitioned into three partitions each containing eight processors, and Tivoli products were managing only one of the three partitions, then entitlements would be required for the eight processors on the physical partition managed by the IBM Tivoli application.

For servers with virtual or logical partitions, entitlements are required for all installed and activated processors on the server. For each IBM Tivoli application managing a clustered environment, licensing is based on the cumulative number of installed and activated processors on each server in the cluster. Where the cluster includes physically partitioned servers, the considerations described above concerning physically partitioned servers apply as well.

Enhanced Value-Based Pricing recognizes the convergence of RISC/UNIX® and Microsoft Windows/Intel technologies, in order to simplify the customers licensing requirements, and to provide a smoother, more scalable model. Pricing and licensing does not differentiate between non-zSeries® server platforms or operating systems. For some products, this platform neutrality extends to zSeries and other host servers as well.

IBM Tivoli Enhanced Value-Based Pricing terminology definitions

Client device or client

A client device is a computer system that requests the execution of a set of commands, procedures, or applications from another computer system that is typically referred to as a server. Multiple client devices may share access to a common server. A client device generally has some processing capability or is programmable to allow a user to do work. Examples include, but are not limited to, notebook computers, desktop computers, desk side computers, technical workstations, appliances, personal digital assistants, automated teller machines, point-of-sale terminals, tills and cash registers, and kiosks.

Partitions

A server's resources (CPU, memory, I/O, interconnects and buses) may be divided according to the needs of the applications running on the server. This partitioning can be implemented with physical boundaries (Physical Partitions) or logical boundaries (Logical Partitions).

Physical Partitions are defined by a collection of processors dedicated to a workload and can be used with systems that have either multiple cards or multiple frames, each of which can be configured independently. In this method, the partitions are divided along hardware boundaries and processors, and the I/O boards, memory, and interconnects are not shared.

Logical Partitions are defined by software rather than hardware and allocate a pool of processing resources to a collection of workloads. These partitions, while separated by software boundaries, share hardware components and run in one or more physical partitions.

Processor

A processor is a functional unit in a computer that interprets and executes instructions. A processor consists of at least an instruction control unit and an arithmetic and logic unit.

Server

A server is a computer system that executes requested procedures, commands, or applications to one or more user and/or client devices over a network. A Proof of Entitlement (PoE) must be obtained for each server on which the program, or a component of the program, is run or which the program manages.

Standby or backup systems

For programs running or resident on backup machines, IBM defines three types of situations: cold, warm, and hot. In the cold and warm situations, a separate entitlement for the copy on the backup machine is normally not required and typically no additional charge applies. In a hot backup situation, the customer needs to acquire another license or entitlements sufficient for that server. All programs running in backup mode must be solely under the customer's control, even if running at another enterprise's location.

As a practice, the following are definitions and allowable actions concerning the copy of the program used for backup purposes.

Cold — A copy of the program may reside, for backup purposes, on a machine as long as the program is not started. There is no additional charge for this copy.

Warm — A copy of the program may reside for backup purposes on a machine and is started, but is idling, and is not doing any work of any kind. There is no additional charge for this copy.

Hot — A copy of the program may reside for backup purposes on a machine, is started, and is doing work. The customer must acquire a license or entitlements for this copy and there will generally be an additional charge.

Doing work, includes, for example, production, development, program maintenance, and testing. It also could include other activities such as mirroring of transactions, updating of files, synchronization of programs, data or other resources (for example, active linking with another machine, program, database, or other resource, and so on), or any activity or configurations that would allow an active hot switch or other synchronized switch over between programs, databases, or other resources to occur.

In the case of a program or system configuration that is designed to support a high availability environment by using various techniques (for example, duplexing, mirroring of files or transactions, maintaining a heartbeat, active linking with another machine, program, database, or other resource, and so on), the program is considered to be doing work in the hot situation and a license or entitlement must be purchased.

The following example is provided to illustrate the customer's licensing requirements for Tivoli Storage Manager for Microsoft SharePoint.

References to processor-based licensing do not represent the actual number of entitlements required. Entitlement requirements are Value Unit-based. Processors referenced in these examples represent the designated measurement on which the required number of Value Unit entitlements will be calculated. The number of Value Units required per processor will depend on the processor type. For more information, refer to the Value Unit definition in the IBM Tivoli Enhanced Value-Based Pricing terminology definitions. To determine the number of Value Unit entitlements required per processor, refer to the processor Value Unit conversion table on the Passport Advantage Web Site

References to all other non-processor-based metrics do represent the actual number of entitlements required, unless other designated measurements are referenced or unless otherwise specified.

Specific definitions related to Tivoli Storage Manager for Microsoft SharePoint.

  1. Tivoli Storage Manager for Microsoft SharePoint Server (same as DocAve Server) — Central administrative component for all Tivoli Storage Manager for SharePoint Client components. Only need one Tivoli Storage Manager for Microsoft SharePoint Server per Tivoli Storage Manager for SharePoint installation.
  2. Tivoli Storage Manager for Microsoft SharePoint Media Server (same as DocAve Media Server) — works together with the client to do the backup and data transfer. The client extracts the data from SharePoint and sends it to the media server, which sends it to Tivoli Storage Manager. In a simple installation, the server and media server could be on the same machine. Multiple media servers on separate machines can be used to provide scalability needed for a large SharePoint environment. Media servers use the Tivoli Storage Manager API to store data in the Tivoli Storage Manager hierarchy of storage.
  3. Tivoli Storage Manager for Microsoft SharePoint Client (same as DocAve Client) — Client software that exploits SharePoint interfaces to extract and store data for backup and recovery. The client communicates with the Tivoli Storage Manager for SharePoint media server to store/retrieve the backup data.

Tivoli Storage Manager for Microsoft SharePoint is licensed for each Tivoli Storage Manager for Microsoft SharePoint Client that is being backed up on the Tivoli Storage Manager for Microsoft SharePoint Media Server. As long as there are Tivoli Storage Manager for Microsoft SharePoint Clients being backed up, there is no license requirement for the server or media servers. Also, there is no additional charge for the managed user interface, which is part of the Tivoli Storage Manager for Microsoft SharePoint Server.

Pricing example 1:

The customer environment consists of the following:

  • 1 Tivoli Storage Manager for Microsoft SharePoint Server
  • 1 Tivoli Storage Manager for Microsoft SharePoint Media Server
  • 4 Tivoli Storage Manager for Microsoft SharePoint Clients

Tivoli Storage Manager for          Quantity in      Processor
MicroSoft SharePoint Clients        customer         to be
                                    environment      licensed
 
UniProcessors Single-Core           4                4
 
Total client processor cores
 to be licensed                                      4

Pricing example 2:

The customer environment consists of the following:

  • 1 Tivoli Storage Manager for Microsoft SharePoint Server
  • 1 Tivoli Storage Manager for Microsoft SharePoint Media Server
  • 8 Tivoli Storage Manager for Microsoft SharePoint Clients

Tivoli Storage Manager for          Quantity in     Processor
MicroSoft SharePoint Clients        customer        to be
                                    environment     licensed
 
2-way                               6               12
 
4-way                               1                4
 
8-way                               1                8
 
Total client processor cores to
be licensed                                         24

Pricing example 3:

The customer environment consists of the following:

  • 1 Tivoli Storage Manager for Microsoft SharePoint Server
  • 2 Tivoli Storage Manager for Microsoft SharePoint Media Servers
  • Each Media Server is backing up eight Tivoli Storage Manager for Microsoft SharePoint Clients

Media Server A is backing up the following clients:

Tivoli Storage Manager for          Quantity in      Processor
MicroSoft SharePoint Clients        customer         to be
                                    environment      licensed
 
2-way                               4                 8
4-way                               2                 8
12-way (2 logical partitions)       1                12
16-way (2 equal physical parti-
 tions one of which managed by
 TSM for MS SharePoint)             1                 8
 
Total client processor cores to
 be licensed                                         36
 
Media Server B is backing up the following clients:
 
Tivoli Storage Manager for          Quantity in      Processor
MicroSoft SharePoint Clients        customer         to be
                                    environment      licensed
 
2-way                               4                 8
4-way                               2                 8
12-way (2 logical partitions)       1                 6
16-way (2 equal physical parti-
 tions one of which managed by
 TSM for MS SharePoint)             1                16
 
Total client processor cores to
 be licensed                                         38
 
Total client processor cores to
 be licensed                                         74

 
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Ordering information

Product group: IBM Tivoli Storage Manager
 Product Identifier Description                    PID
 IBM Tivoli Storage Manager for Microsoft
  SharePoint                                       5608-MSP
 
Product category: Tivoli Storage Manager for Microsoft SharePoint

Passport Advantage customer: Media pack entitlement details

Customers with active maintenance or subscription for the products listed are entitled to receive the corresponding media pack.

Customers with active maintenance or subscription for the products listed below are entitled to receive the corresponding media pack.

Media pack description and entitled
maintenance offerings                            Part number
 
 
Media
IBM Tivoli Storage Manager for Microsoft
 SharePoint V5.4
 Media Pack (multilingual)                        BJ0KAML

Current licensees

Current licensees of IBM Tivoli Storage Manager for Microsoft SharePoint can order the new distribution medium via MES by specifying the desired distribution medium feature number.

New licensees

Orders for new licenses will be accepted now. Shipment will begin on the planned availability date.

Ordering information for Passport Advantage: Passport Advantage allows you to have a common anniversary date for Software Maintenance renewals, which can simplify management and budgeting for eligible new versions and releases (and related technical support) for your covered products. The anniversary date, established at the start of your Passport Advantage Agreement, will remain unchanged while your Passport Advantage Agreement remains in effect. New software purchases will initially include twelve full months of maintenance coverage. Maintenance in the second year (the first year of renewal) can be prorated to be coterminous with your common anniversary date. Thereafter, all software maintenance will renew at the common anniversary date and include twelve full months of maintenance.

Refer to the IBM International Passport Advantage Agreement and to the IBM Software Maintenance Handbook for specific terms relating to, and a more complete description of, technical support provided through Software Maintenance.

The quantity to be specified for the Passport Advantage part numbers in the following is per 10 value units. To order for Passport Advantage, specify the desired part number and quantity.

Description                                     Part number
 
IBM Tivoli Storage Manager for Microsoft
 SharePoint
 10 Value Units
  License and Software Maintenance 12 Months    D60FNLL
  Annual Software Maintenance Renewal           E03HPLL
  Software Maintenance Reinstatement 12 Months  D60FPLL

To order a media pack for Passport Advantage, specify the part number in the desired quantity from the following table:

Description                                          Part number
 
IBM Tivoli Storage Manager for Microsoft SharePoint
 V5.4
 Media Pack (multilingual)                           BJ0KAML

IBM Tivoli Storage Manager for Microsoft SharePoint V5.4 is also available via Web download from Passport Advantage.

Ordering information for non-Passport Advantage for 5608-MSP: To order a basic license, specify the program number and the feature number of the desired distribution medium. Also, specify the one-time charge feature number in the quantity desired (maximum quantity of 250).

The quantity to be specified for the features in the following table is per 10 Value Units.

Use the following table to order the program products listed below:

                                           Feature number
Product
number    Product name                     Qty 1   Qty 250
 
5608-MSP  Tivoli Storage Manager           0001    0002
          for Microsoft SharePoint
          10 Value Units
 
Distribution medium description  Medium feature number  Language
 
Tivoli Storage Manager for       5809                   English
 Microsoft SharePoint

This software license includes Software Maintenance, previously referred to as Software Subscription and Technical Support.

Extending coverage for a total of three years from date of acquisition may be elected. Order the program number, feature number, and quantity to extend coverage for your software licenses. If maintenance has expired, specify the after license feature number.

IBM Tivoli Storage Manager for Microsoft SharePoint

Maintenance IASP PID 1 Year: 5608-M01

                                                   Feature    Feature
                                                   number     number
Description                                        qty 1      qty 250
 
Use authorizations (to be ordered in quantity):
10 Value Units
 Software Maintenance No Charge Registration       0001       0002
 Software Maintenance 1 Year Renewal               0003       0004

Maintenance IASP PID 1 Year: 5608-M02

                                                   Feature    Feature
                                                   number     number
Description                                        qty 1      qty 250
 
Use authorizations (to be ordered in quantity):
10 Value Units
 Software Maintenance 1 Year After License         0001        0002

Maintenance IASP PID 3 Year: 5608-M03

                                                   Feature    Feature
                                                   number     number
Description                                        qty 1      qty 250
 
 
Use authorizations (to be ordered in quantity):
10 Value Units
 Software Maintenance 3 Year Registration          0001       0002

Maintenance IASP PID 3 Year: 5608-M04

                                                   Feature    Feature
                                                   number     number
Description                                        qty 1      qty 250
 
Use authorizations (to be ordered in quantity):
10 Value Units
 Software Maintenance 3 Year Renewal               0001       0002

Maintenance IASP PID 3 Year: 5608-M05

                                                   Feature    Feature
                                                   number     number
Description                                        qty 1      qty 10
 
Use authorizations (to be ordered in quantity):
10 Value Units
 Software Maintenance 3 Year After License         0001       0002

Software Maintenance

Software Maintenance is included with each product authorization acquired. Software Maintenance provides an easy and effective way by which the user has access, during the coverage period, to eligible new versions and releases and to remote technical support for the user's covered products.

The technical support included in Software Maintenance provides remote support during normal business hours in the user's country or location as well as access to escalation management 24 hours a day, 7 days a week, for mission-critical (Severity 1) problems.

With Software Maintenance, the user receives the following technical support benefits:

  • Telephone access and/or electronic access via the Web to an IBM Customer Support Center.
  • Support for routine, short duration installation and usage (how-to) questions and code-related problems.
  • Support during normal country business hours, namely prime shift hours, Monday through Friday, excluding national or statutory holidays.
  • Support for mission-critical (Severity 1) problems during non-prime shift hours, namely all hours outside normal country business hours including national and/or statutory holidays.
  • Two hour response time objective during prime shift for voice and electronic submission. The response objective for critical/emergency problems during offshift is also two hours.
  • Access to hints, tips, and frequently asked questions.
  • Access to escalation management 24 hours a day, 7 days a week.
  • Open Authorized Technical Caller list to submit problems to IBM Support Centers on the user's behalf. Open to any number of technical specialists within the user's IS organization. Each caller must be registered through the IBM problem submission Web site in order to submit problems. Problem submission is handled by the Site Technical Contact as listed on the Passport Advantage enrollment form.
  • eCare for Software is an initiative designed to enhance the user's electronic support experience by providing the following advantages:
    • Single view of IBM distributed software that includes easy/integrated access to the following information and functions:
    • Comprehensive electronic (via the Web) self-help capabilities available 24 hours a day, 7 days a week.
    • Advanced search capabilities.
    • A single interface to the IBM problem submission/management system for IBM distributed software.

Software Maintenance renewals offer the user favorable pricing to continue the user coverage without interruption. Passport Advantage allows the user to have a common anniversary date for Software Maintenance renewals, which can simplify management and budgeting for eligible new versions and releases (and for related technical support) for the user's covered products. The anniversary date, established at the start of the user's Passport Advantage Agreement, recurs on an annual basis while the user's Passport Advantage Agreement remains in effect. However, regardless of when Software Maintenance is acquired, the coverage period for Software Maintenance is always up to the anniversary date specified in the acquisition.

Refer to the IBM International Passport Advantage Agreement and to the IBM Software Maintenance Handbook for specific terms relating to, and a more complete description of, technical support provided through Software Maintenance. The distribution media features in the following table apply to program number 5608-MSP. To order, select the distribution medium feature for the desired program number.

                                      Feature  Distribution
Language                              number   medium
 

English                               5809     CD-ROM

 
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Terms and conditions

The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with IBM are contained in the applicable contract documents such as the IBM International Program License Agreement, IBM International Passport Advantage Agreement, and the IBM Agreement for Acquisition of Software Maintenance.

Licensing: IBM International Program License Agreement including the License Information document and Proof of Entitlement (PoE) govern your use of the program. PoEs are required for all authorized use. Part number products only, offered outside of Passport Advantage, where applicable, are license only and do not include Software Maintenance.

This software license includes Software Maintenance, previously referred to as Software Subscription and Technical Support.

Agreement for Acquisition of Software Maintenance: The IBM Agreement for Acquisition of Software Maintenance (Z125-6011) agreement applies for maintenance and does not require customer signatures.

License Information form number: L-NSTL-6XA3QF

The program's License Information will be available for review on the IBM Software License Agreement Web site

Limited warranty applies: Yes

Limited warranty: IBM warrants that when the program is used in the specified operating environment it will conform to its specifications. The warranty applies only to the unmodified portion of the program. IBM does not warrant uninterrupted or error-free operation of the program or that IBM will correct all program defects. You are responsible for the results obtained from the use of the program.

IBM provides you with access to IBM databases containing information on known program defects, defect corrections, restrictions, and bypasses at no additional charge. Consult the IBM Software Support Guide for further information at

IBM will maintain this information for at least one year after the original licensee acquires the program ("Warranty Period").

Program technical support: Technical support of a program product will be available for a minimum of three years from the general availability date, as long as your Software Maintenance is in effect. This technical support allows you to obtain assistance (via telephone or electronic means) from IBM for product-specific, task-oriented questions regarding the installation and operation of the program product. Software Maintenance also provides you with access to updates, releases, and versions of the program. You will be notified, via announcement letter, of discontinuance of support with 12 months' notice. If you require additional technical support from IBM, including an extension of support beyond the discontinuance date, contact your IBM representative or IBM Business Partner. This extension may be available for a fee.

Money-back guarantee: If for any reason you are dissatisfied with the program and you are the original licensee, you may obtain a refund of the amount you paid for it, if within 30 days of your invoice date you return the program and its PoE to the party from whom you obtained it. If you downloaded the program, you may contact the party from whom you acquired it for instructions on how to obtain the refund.

For clarification, note that (1) for programs acquired under the IBM International Passport Advantage offering, this term applies only to your first acquisition of the program and (2) for programs acquired under any of IBM's On/Off Capacity on Demand (CoD) software offerings, this term does not apply since these offerings apply to programs already acquired and in use by you.

Authorization for use on home/portable computer: You may not copy and use this program on another computer without paying additional license fees.

Other terms

Volume orders (IVO): No

IBM International Passport Advantage Agreement

Passport Advantage applies

Yes, and through the Passport Advantage Web site at

Usage restriction: Yes. Usage is limited to the number of processors and client devices licensed.

For additional information refer to the License Information Document that is available on the IBM Software License Agreement Web site

Software Maintenance applies: Yes. Software Maintenance, previously referred to as Software Subscription and Technical Support, is now included in the Passport Advantage Agreement. Installation and technical support for the products announced in this announcement is provided by the Software Maintenance offering of the IBM International Passport Advantage Agreement. This fee service enhances customer productivity by providing voice or electronic access into the IBM support organizations.

IBM includes one year of Software Maintenance with the initial license acquisition of each program acquired. The initial period of Software Maintenance can be extended by the purchase of a renewal option.

While your Software Maintenance is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions, and code-related questions. IBM provides assistance via telephone and, if available, electronic access, only to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, every day of the year. For additional details, consult your IBM Software Support Guide at

Software Maintenance does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under this agreement.

For additional information about the Passport Advantage Agreement, visit the Passport Advantage Web site at

All distributed software licenses include Software Maintenance (Software Subscription and Technical Support) for a period of 12 months from the date of acquisition, providing a streamlined way to acquire IBM software and assure technical support coverage for all licenses. Extending coverage, for a total of three years from date of acquisition, may be elected. For additional information, refer to Changes to Distributed Software Products Model for Products Outside Passport Advantage Software Announcement 201-201 , dated July 10, 2001.

Variable charges apply: Yes

Educational allowance available: Yes. A 15% education allowance applies to qualified education institution customers.
 
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Prices

Contact your IBM representative for charges information for this announcement.

Business Partner information:

If you are an IBM Business Partner — Distributor for Workstation Software acquiring products from IBM, you may link to Passport Advantage Online for resellers where you can obtain Business Partner pricing information. An IBM ID and password are required.

Passport Advantage

For Passport Advantage and charges, contact your IBM representative or your authorized IBM Business Partner. Additional information is also available at

Business Partner information

If you are an IBM Business Partner — Distributor for Workstation Software acquiring products from IBM, you may link directly to Business Partner pricing information. An ID and password is required.


 
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Order now

To order, contact the Americas Call Centers, your local IBM representative, or your IBM Business Partner.

To identify your local IBM representative or IBM Business Partner, call 800-IBM-4YOU (426-4968).

 Phone:      800-IBM-CALL (426-2255)
 Fax:        800-2IBM-FAX (242-6329)
 Internet:   callserv@ca.ibm.com
 Mail:       IBM Americas Call Centers
             Dept. Teleweb Customer Support, 9th floor
             105 Moatfield Drive
             North York, Ontario
             Canada M3B 3R1
 
 Reference:  SE001

The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.

Note: Shipments will begin after the planned availability date.

Trademarks

 
Tivoli, Passport Advantage, DB2, pSeries, Scalable POWERparallel Systems, zSeries, and PartnerWorld are registered trademarks of International Business Machines Corporation in the United States or other countries or both.
 
Pentium and Intel are registered trademarks of Intel Corporation.
 
Microsoft and Windows are trademarks of Microsoft Corporation.
 
UNIX is a registered trademark of the Open Company in the United States and other countries.
 
Other company, product, and service names may be trademarks or service marks of others.

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