IBM Express Runtime V2.2 delivers your business applications with IBM middleware in a single, easy-to-deploy packageIBM United States Software Announcement 207-060
April 3, 2007
|At a glance|
Express Runtime V2.2 offers a simple, intuitive, and integrated approach to get business applications up and running fast and to keep them running.
- Wizard-driven deployment of the run-time components or a custom solution to single-tier or multi-tier environments
- Simple, intuitive, and integrated administration console for status and control of the business application environment
- Wizard-driven tools to integrate your own business application components you control your customers' experience
- Lower total cost of ownership and complexity for built-in, market-leading application, database, and Web servers
- Reduced time and cost of deployment and configuration to get your business application up and running
For ordering, contact:
Your IBM representative or IBM Americas Call Centers at
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Express Runtime is an integrated platform stack built to get your business applications up and running fast. It features an easy-to-use dashboard to greatly simplify the administration of these applications. The Express Runtime V2.2 stack includes a database server, application server, and Web server. It can be extended to included other components as well as your business application. You can deliver everything required to run and manage your business application to your customers with one purchase, one installation, one license, one administration console, and one support structure.
This offering is designed specifically for business partners who need to deliver a total solution to midsize customers quickly and without all of the complexity commonly associated with a full-function, reliable, state-of-the-art middleware infrastructure. Using the Express Runtime development environment, solution providers can extend the middleware run-time environment with their own business applications and components required for their custom solution.
With Express Runtime you can deploy your solutions quickly, reliably, and flexibly on Windows, Linux, and i5/OS platforms. You can create and deliver your multi-tier, multiplatform solution as a single package.
- Wizard-driven deployment of the run-time components to single-tier or multi-tier environments
- Simple, intuitive administration console for status and control of the business application environment
- Tools to extend the run-time environment with additional products and components required to run a business application
- Updated versions of middleware products: WebSphere® Application Server Express V6.1, DB2® Express V9.1, and IDS Express V10.0
- Web application wizard that automatically creates complete installation scripts for your web application and its required resources
- Integrated dashboard view in console for business application-level status and control
- Console features to monitor, analyze, and correct common problems
- One convenient package: database, Web server, application server, and administration console
- Wizards to reduce time and cost of business application packaging, deployment, and configuration
- Intuitive, role-based interfaces
- Working samples to improve learning experience
- Multiple operating systems: Windows, Linux, and i5/OS
- Pricing and licensing to match a wide variety of needs; selectable at packaging or installation
- Deployable to single or multi-tier environments
- Open infrastructure with no vendor lock-in
- Priced competitively
- Easy growth path, offering seamless scalability via Express Runtime Plus
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|Planned availability dates|
- April 3, 2007 (electronic software delivery)
- April 12, 2007 (media and documentation)
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Express Runtime provides rapid time to value on business partners' investments.
- Rapid deployment via quick start samples and documentation
- Competitive pricing (additional pricing flexibility available via OEM contracts)
- Ease of deployment to reduce customer time to value
Flexible technology and business models:
- Multiplatform support: Windows, Linux, Linux on POWER, and i5/OS
- Flexible pricing and licensing for redistribution
- Easy entry to the IBM software portfolio based on open scalable architecture
Express Runtime offers a simplified approach to delivering business applications to clients with one product, license, contract, upgrade, and support structure.
Express Runtime components: IBM middleware components included in Express Runtime V2.2
- WebSphere Application Server Express V6.1
- IBM HTTP Server V6.1
- DB2 Express Edition V9.1
- Informix Dynamic Server Express V10.0
Solution assembly toolkit: The Express Runtime solution assembly toolkit includes development and deployment tools for creating and delivering a complete solution package with the IBM middleware fully integrated with your business application.
The development environment for the solution assembly toolkit plugs into any existing, open standards-based, Eclipse-based development environment. It can also be plugged into Rational® Application Developer if it is already installed on the development system. The solution assembly toolkit easily wraps a component so it can be deployed at a later time. Wrapping a component consists of defining the processes and configuration steps that should be performed before, during, and after installing the component. The wrapped IBM middleware components, as well as application components created by the ISV, produce a single, cohesive package.
The deployment wizard from the solution assembly toolkit drives the installation and configuration of the wrapped components. It is not a replacement for an installer. Instead, it drives the prerequisite checking, existing installation process, and post-installation configuration actions required to deploy a complete solution. The deployment wizard also enables delivery to remote operating systems. For example, you can deploy DB2 Express to one Linux system, the IBM HTTP Server to another Linux system, and WebSphere Application Server Express and your application to a Microsoft Windows system.
Express Runtime console: With the Express Runtime console you can perform basic administration tasks for all instances of the runtime components in a single, integrated, Web-based administrative console. An intuitive dashboard view presents key tasks in an easy-to-navigate, consistent format. The dashboard is designed so any business user can perform the most common administration tasks for their business applications without assistance from IT administrators.
The Express Runtime console is enhanced to ease problem determination and resolution for the mid-market user. With this new feature you can:
- Monitor log files for specific patterns
- Analyze those patterns against a set of rules that describe some common problems
- Notify users of the occurrence of a problem
- Provide corrective actions to resolve, mitigate, or report the problem to the users' service provider
Both IBM and third parties can extend this capability to include new patterns, rules, and actions. Non-log sources of events can participate by formatting their events in a standard way and sending those events to the Express Runtime console using a REST style interface.
Express Runtime console toolkit: A toolkit plug-in for the Express Runtime development environment is available for download after installation. This toolkit enables Business Partners to extend the Express Runtime console with their own administration portlets. These portlets can be accessed from the same browser interface and with the same look and feel as the Express Runtime console. Samples are provided that demonstrate how to use console APIs to further integrate the business application administration with the administration of the Express Runtime middleware.
Express Runtime samples and tutorials: Tutorials help guide developers through the creation of solutions that can be deployed to single or multi-tier environments. In addition, Express Runtime contains extensive developer documentation that is both task-based and role-based. The documentation is designed to help you first understand the content of Express Runtime and then quickly take advantage of its power.
Express Runtime delivers sample IBM middleware deployment wrappers. These samples are found in the Express Runtime development environment workspace.
In addition, a complete functioning sample application is included along with its sample wrappers. The sample application is a simple example of a document management application. It is prewrapped and can be deployed right out of the box. It can be used as model for deployment and to help minimize setup errors and delays.
Section 508 of the U.S. Rehabilitation Act
Express Runtime is capable as of April 12, 2007, when used in accordance with IBM's associated documentation, of satisfying the applicable requirements of Section 508 of the Rehabilitation Act, provided that any assistive technology used with the product properly interoperates with it. You can request a U.S. Section 508 Voluntary Product Accessibility Template (VPAT), containing details on the product accessibility compliance, at
IPLA and subscription and support considerations
IPLA licenses can be transferred from one machine to another within, but not limited to an enterprise. You may aggregate the capacity for all the processors the product is operated on to achieve a more economic price. This will result in a single proof of entitlement (PoE). It is your responsibility to manage the distribution of Value Units within the limits of the entitlement of the product license.
Subscription and Support must cover the same capacity as the product
license entitlement. Subscription and Support will be available in the
country in which the agreement is made.
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Compared to the individual application, database, and Web servers that are available from IBM, open source, and competitors such as Microsoft and Oracle, Express Runtime provides integration features and tools that make it more attractive in these situations:
Highly repeatable business application deployments
When a business partner for midsize companies or a company with many branches or franchise units must deploy very similar business application installations to many locations, Express Runtime should be considered over individual products. Express Runtime includes a deployment technology that greatly simplifies the installation and configuration of a business application that includes an application, database, Web server, or other related components. In addition, the simple and intuitive console enables the non-IT personnel commonly found at midsize companies and branch offices to perform the basic tasks associated with business application administration such as backup scheduling, starting and stopping the application, and basic problem determination and resolution.
Business applications sold as totally integrated software appliances
In the traditional software sales model, business partners sell their application to a client who then has to separately purchase the system and individual middleware products to support that application. With this model the client maintains multiple relationships with the various vendors of the components that are required. In the sofware appliance model, the Business Partner owns the complete relationship with the client. Express Runtime makes this possible for business partners by providing an OEM business model and integration tools. These tools enable them to create a package that can be sold to their clients in a single transaction and with a single installation and one-time support. In addition, these packages can be customized at packaging or deployment time to include only the components required by each individual client. In other words, clients pay only for what they are using.
Clients who need to purchase both WebSphere Application Server
Express and either DB2 Express or IDS Express
In many cases, a client has already made the decision to purchase WebSphere Application Server Express and either DB2 Express or IDS Express. Because they need both the application and database server, they can Express Runtime instead. Not only is Express Runtime a better choice from a price and investment protection standpoint, but also from a total cost of ownership. It scales seamlessly to a maximum of four processors with the Express Runtime Plus purchase option. By purchasing Express Runtime, a client can deploy not only the WebSphere Application Server Express and either DB2 Express or IDS Express products, but also the IBM HTTP Server and the Express Runtime console. The entire experience, from purchase to installation and to administration, is simple and improved.
Availability of national languages
Product description Language GA date IBM Express Runtime V2.2.0 Multilingual April 12, 2007 (French, Korean, Chinese Simplified, Spanish, Portuguese Brazilian, German, Japanese, Chinese Traditional, English, Italian)
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Product information is available via the Offering Information Web site
Also, visit the Passport Advantage® Web site
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No publications are shipped with this product.
Installation and use documentation for the IBM Express Runtime Version 2.2 software is shipped with the product. All the product documentation, including reference materials, is also available in HTML and PDF formats from the following Web site
This link provides access to the IBM Express Runtime V2.2 information center, getting started guides, and readme files. To view the documentation in the information center, you need a Web browser that supports HTML 4 and CSS. Terms and conditions for use of the machine-readable files are shipped with the files. No hardcopy publications are shipped with this product.
The IBM Publications Center
The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided. Payment options for orders are via credit card (in the U.S.) or customer number for 50 countries. A large number of publications are available online in various file formats, and they can all be downloaded by all countries free of charge.
The IBM Publications Notification System (PNS)
PNS enables subscribers to set up profiles of interest by order or product number. PNS subscribers automatically receive e-mail notifications of all new publications defined in their profiles. These may then be ordered or downloaded from the Publications Center.
The PNS site is available in English and Canadian French.
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The Express Runtime offerings include these distinct environments.
To get the Express Runtime development environment, you perform the installation for development. This environment contains the tooling necessary to integrate and package your application with IBM middleware so that you can deliver an integrated solution to customers: your application plus IBM middleware bundled together in one installable solution.
Deployment server environment
To get the Express Runtime deployment server environment, you perform the installation for deployment. This environment includes the deployment wizard and can also include the IBM middleware components and the IBM Console for Express Runtime. The deployment server environment is the platform where the installation of the solution originates.
Deployment target environment
The deployment target environment is the local and remote target computers on which the solution is installed.
Administration console environment
The administration console environment is where the central console server is installed.
The hard disk space requirements vary depending on the components selected. The following table provides a high-level range of requirements for the different Express Runtime environments. For full details of hardware requirements, refer to the product documentation.
For the most up-to-date information and for additional configuration requirements, visit
Processor Memory Disk space minimum minimum max Environment Platform recommended recommended total/temporary Development Windows(TM) Pen- 1.0 GB / 6.8 GB / and tium(R) III 1.5 GB 1.0 GB Linux(TM) 800 MHz / (Disk on Pentium 4, space size Intel(R) 1.7 GHz is based on full installation of Express Runtime and might be smaller depending on the operating systems chosen for deployment. Deployment Windows and Pentium III 1.0 GB / 10 MB / Server Linux on 800 MHz / 1.5 GB 800 MB + Intel Pentium 4, additional 1.7 GHz temporary space for each middleware deployment package Linux on RS64-IV, 1.0 GB / 10 MB / IBM 600 MHz / 1.5 GB 800 MB + POWER(TM) RS64-V additional (POWER5(TM), temporary 1.6 GHz space for each middleware deployment package Deployment Windows and Pentium III, 1.0 GB / Disk space target Linux on 800 MHz / 1.0 GB requirements Intel Pentium IV, (Additional are specific 1.7 GHz memory to the might be solution required to be for the installed / solution 700 MB to be installed on this computer. Refer to the solution- specific require- ments) Linux on RS64-IV, 1.0 GB / Disk space IBM POWER 600 MHz / 1.0 GB requirements RS64-V (Additional are specific (POWER5), memory to the 1.6 GHz might be solution required to be for the installed / solution 700 MB to be installed on this computer. Refer to the solution- specific require- ments) i5/OS(TM) iSeries(TM) N/A Disk space servers requirements supporting are specific V5R3 or to the V5R4 solution to be installed / 550 MB AIX(R) on IBM 1.0 GB / Disk space IBM POWER POWER3(TM)-I (Memory require- I, 400 MHz/ require- ments are Processor ments are specific require- specific to the ments are to the solution specific solution to be to the to be installed / solution installed) 75 MB to be installed Administra- Windows and Pentium III 512 MB / 430 MB / tion Linux on 800 MHz / 1.0 GB 160 MB Console Intel Pentium 4, Server 1.7 GHz Linux on RS64-IV, 512 MB / 430 MB / IBM POWER 600 MHz / 1.0 GB 160 MB RS64-V (POWER5), 1.6 GHz
For information on Express Runtime environments and the Web site for the most up-to-date software requirements, refer to the Hardware requirements section.
Development and Deployment Console Operating deployment target server Platform System environment environment environment Windows Windows XP Yes Yes (see No Professional Note 1) SP2(R) Windows Yes Yes Yes Server 2003 Standard Edition R2 Windows Yes Yes Yes Server 2003 Enterprise Edition R2 Linux Red Hat Yes Yes Yes (Intel Enterprise platforms Linux 4.0 only) WS/AS/ES Red Hat Yes Yes (see Yes Enterprise Note 1) Linux 3.0 WS/AS/ES SUSE LINUX Yes Yes Yes Enterprise Server 9.0 SUSE LINUX Yes Yes Yes Enterprise Server 10.0 Linux on Red Hat Deployment Yes (see Yes IBM POWER Enterprise only Notes 1, 2) (IBM POWER5 Linux 3.0 processor- WS/AS/ES based technology systems only) Red Hat Deployment Yes (see Yes Enterprise only Note 2) Linux 4.0 WS/AS/ES SUSE LINUX Deployment Yes (see Yes Enterprise only Note 2) Server 9.0 SUSE LINUX Deployment Yes (see Yes Enterprise only Note 2) Server 10.0 i5/OS V5R3 No Yes (see No Note 3) V5R4 No Yes (see No Note 3)
- Operating system is supported for all components except the DB2® Express Middleware components.
- Not all middleware provided with Express Runtime is supported on this platform. Refer to the middleware specific requirements for more details.
- Operating system is supported for all components except for the database middleware and console server components.
Limitations: Italian and Brazilian Portuguese environments running the IBM Informix Dynamic Server Express component included in the Express Runtime offering will be displayed in English only. All other components included in the Express Runtime offerings will be displayed in the Italian and Brazilian Portuguese languages when run in their respective location environments.
For additional information, refer to usage restrictions in the Terms and conditions section of this announcement, or to the license information document that is available on the IBM Software License Agreement Web site
Customer responsibilities: The customer must provide at least the minimum hardware and software environments in which the Express Runtime offerings will operate. The customer must assign administrator level authority to the user ID performing installation of the programs.
Software Maintenance is included with licenses purchased through Passport Advantage and Passport Advantage Express. Installation and technical support is provided by the Software Maintenance offering of the IBM International Passport Advantage Agreement. This fee service enhances your productivity, with voice and electronic access into IBM support organizations.
Packaging: The Express Runtime media packs include multiple disks labeled Installation Program, which include the installation programs for the supported platforms. In addition, the packs include one disk labeled Quick Start Guide, which contains documentation to describe how to get started using the product.
CD-ROM media pack: The Express Runtime V2.2 offerings are each shipped in one multilingual, multiplatform CD-ROM media package that contains installation program CD-ROMs.
DVD media pack: The Express Runtime V2.2 offerings are each also available in one multilingual, multiplatform DVD media package that contains installation program DVDs.
Security, auditability, and control
The Express Runtime offerings primarily rely on the IBM security provided by its middleware components.
WebSphere® Application Server Express uses either the security features of the respective operating systems, such as local user registry or an LDAP server. Express Runtime provides an LDAP configuration wrapper that will automate many of the steps required to secure WebSphere Application Server Express with an LDAP server. However, the customer is responsible for evaluation and selection of the various WebSphere security features, including the implementation of authentication and authorization policies. This responsibility extends to the administration of WebSphere security policies and security-related policies external to WebSphere, such as the operating environment, network topology/security, and physical security.
To protect data and resources associated with the database server, DB2 Universal Database® Express Edition uses a combination of external security services and internal access control information. To access a database server, the user must pass some security checks before being given access to database data or resources.
DB2 products interface with external security mechanisms available with operating systems on which DB2 products are supported as well as support for Kerberos security mechanism. DB2 UDB has an integrated audit facility that can be used to track data access by users. The subsequent analysis of an audit log can lead to improvements in the control of data access and the ultimate prevention of malicious or careless unauthorized access to the data.
Informix Dynamic Server Express Edition Version V10.0 leverages the security and auditability features of the host hardware or software.
The customer is responsible for evaluation, selection, and implementation of security features,
administrative procedures, and appropriate controls in application systems and communication
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IBM Software Services has the breadth, depth, and reach to manage your services needs. You can leverage the deep technical skills of our lab-based, software services team and the business consulting, project management, and infrastructure expertise of our IBM Global Services team. Also, we extend our IBM Software Services reach through IBM Business Partners to provide an unmatched portfolio of capabilities. Together, we provide the global reach, intellectual capital, industry insight, and technology leadership to support any critical business need.
To learn more about IBM Software Services or to contact a Software Services sales specialist, visit
To locate an IBM Business Partner, visit
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This product is available only via Passport Advantage. It is not available as shrinkwrap.
Product Licensed function title Product group category IBM Express Runtime IBM Other Express Runtime IBM Express Runtime Plus IBM Other Express Runtime PID Charge unit Program name number description IBM Express Runtime 5724-J10 Value Unit IBM Express Runtime 5724-J10 Authorized User(s) IBM Express Runtime Plus 5724-J10 Authorized User(s) IBM Express Runtime Plus 5724-J10 Value Unit
Charge metrics definitions
Value Unit: A Value Unit is a pricing charge metric for program license entitlements which is based upon the quantity of a specific designated measurement used for a given program. Each program has a designated measurement. The most commonly used designated measurement is a processor core. However, for selected programs, there are other designated measurements such as users, client devices, and messages. The number of Value Unit entitlements required for a program depends on how the program is deployed in your environment and must be obtained from a Value Unit table. You must obtain a proof of entitlement (PoE) for the calculated number of Value Unit entitlements for your implementation. The Value Unit entitlements are specific to a program and may not be exchanged, interchanged, or aggregated with Value Unit entitlements of another program.
Processor (Value Unit): A processor core is a functional unit within a computing device that interprets and executes instructions. A processor core consists of at least an instruction control unit and one or more arithmetic or logic unit. With multicore technology, each core is considered a processor. Not all processor cores require the same number of Value Unit entitlements. To calculate the number of Value Unit entitlements required, refer to the value unit table on the following Web site
With full capacity licensing, a PoE must be acquired for the appropriate number of value units based on all activated processor cores available for use on the server.
Authorized user: An authorized user is one and only one individual (named or unnamed) within or outside your enterprise. A PoE must be obtained for each individual user accessing the program in any manner. A program licensed under an authorized user PoE may be installed on a single computer or server, and accessed by multiple users, provided that a PoE has been obtained for each individual user accessing the program either directly or indirectly (via a multiplexing program, device, or application server) through any means on behalf of the user.
Passport Advantage supply
Part Program name/description number IBM Express Runtime V2.2.0 IBM Express Runtime Windows 2000,SUSE Linux,Windows BH03FML XP,Windows Server 2003 IBM Express Runtime Windows 2000,SUSE Linux,Windows BH03GML XP,Windows Server 2003
Passport Advantage customer: Media pack entitlement details
Customers with active maintenance or subscription for the products listed are entitled to receive the corresponding media pack.
IBM Express Runtime V2.2.0
Entitled maintenance Part offerings description Media packs description number IBM Express Runtime User IBM Express Runtime BH03FML Windows 2000,SUSE Linux,Windows XP,Windows Server 2003 IBM Express Runtime User IBM Express Runtime BH03GML Windows 2000,SUSE Linux,Windows XP,Windows Server 2003 IBM Express Runtime Value IBM Express Runtime BH03GML Unit Windows 2000,SUSE Linux,Windows XP,Windows Server 2003 IBM Express Runtime Value IBM Express Runtime BH03FML Unit Windows 2000,SUSE Linux,Windows XP,Windows Server 2003
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|Terms and conditions|
The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with IBM are contained in the applicable contract documents such as the IBM International Program License Agreement, IBM International Passport Advantage Agreement, and the IBM Agreement for Acquisition of Software Maintenance.
Agreement: IBM International Program License Agreement including the License Information (LI) document and PoE govern your use of the program. PoEs are required for all authorized use.
Part number products only, offered outside of Passport Advantage, where applicable, are license only and do not include Software Maintenance.
This software license includes Software Maintenance, previously referred to as Software Subscription and Technical Support.
License Information form number(s)
Program Program name number Form number IBM Express Runtime 5724-J10 L-JCOK-6SFTCX
The program's LI will be available for review on the IBM Software License Agreement Web site
Limited warranty: Yes
Warranty: IBM warrants that when the program is used in the specified operating environment it will conform to its specifications. The warranty applies only to the unmodified portion of the program. IBM does not warrant uninterrupted or error-free operation of the program or that IBM will correct all program defects. You are responsible for the results obtained from the use of the program.
IBM provides you with access to IBM databases containing information on known program defects, defect corrections, restrictions, and bypasses at no additional charge. Refer to the IBM Software Support Guide for further information at
IBM will maintain this information for at least one year after the original licensee acquires the program (warranty period).
Program technical support: Technical support of a program product will be available for a minimum of three years from the general availability date, as long as your Software Maintenance is in effect. This technical support allows you to obtain assistance (via telephone or electronic means) from IBM for product-specific, task-oriented questions regarding the installation and operation of the program product. Software Maintenance also provides you with access to updates, releases, and versions of the program. You will be notified, via announcement letter, of discontinuance of support with 12 months' notice. If you require additional technical support from IBM, including an extension of support beyond the discontinuance date, contact your IBM representative or IBM Business Partner. This extension may be available for a fee.
Money-back guarantee: If for any reason you are dissatisfied with the program and you are the original licensee, return it within 30 days from the invoice date to the party (either IBM or its reseller) from whom you acquired it for a refund.
For programs acquired under the IBM International Passport Advantage Agreement, this term applies only to your first acquisition of the program.
Copy and use on home/portable computer: No
Passport Advantage applies: Yes, and through the Passport Advantage Web site at
This product is only available via Passport Advantage. It is not available as shrinkwrap.
Agreement for acquisition of Software Maintenance: The following agreement applies for maintenance and does not require customer signatures:
IBM Agreement for Acquisition of Software Maintenance (Z125-6011)
Yes. Software Maintenance is included with licenses purchased through Passport Advantage and Passport Advantage Express. Product upgrades and Technical Support are provided by the Software Maintenance offering as described in the agreements. Product upgrades provide the latest versions and releases to entitled software and Technical Support provides voice and electronic access to IBM support organizations, worldwide.
IBM includes one year of Software Maintenance with each program license acquired. The initial period of Software Maintenance can be extended by the purchase of a renewal option, if available.
While your Software Maintenance is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions, and code-related questions. IBM provides assistance via telephone and, if available, electronic access, to your IS technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, 7 days a week. For additional details, consult your IBM Software Support Guide at
Software Maintenance does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under the applicable agreements.
For additional information about the International Passport Advantage Agreement and the IBM International Passport Advantage Express Agreement, visit the Passport Advantage Web site at
Volume orders (IVO): No
iSeries Software Maintenance applies: No
Educational allowance available:
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|IBM Electronic Services|
IBM has transformed its delivery of hardware and software support services to put you on the road to higher systems availability. Electronic Services is a Web-enabled solution that provides an exclusive, no-additional-charge enhancement to the service and support available on the IBM eServer® platform. These services provide the opportunity for greater system availability due to faster problem resolution and preemptive monitoring. Electronic Services comprises two separate but complementary elements: IBM Electronic Services news page and IBM Electronic Service Agent.
Electronic Services news page is a single Internet entry point that replaces the multiple entry points traditionally used to access IBM Internet services and support. The news page enables you to gain easier access to IBM resources for assistance in resolving technical problems.
The Electronic Service Agent is no-additional charge software that resides on your IBM eServer system. It monitors events and transmits system inventory information to IBM on a periodic, customer-defined timetable. The IBM Electronic Service Agent tracks system inventory, hardware error logs, and performance information. If the server is under a current IBM maintenance service agreement or within the IBM warranty period, the Service Agent automatically reports hardware problems to IBM. Early knowledge about potential problems enables IBM to provide proactive service that may result in higher system availability and performance. In addition, information collected through the Service Agent is made available to IBM service support representatives when they are help answer your questions or diagnose problems.
To learn how Electronic Services can work for you, visit
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For Passport Advantage information and charges, contact your IBM representative or authorized IBM Business Partner. Additional information is also available at
Business Partner information
If you are an IBM Business Partner Distributor for Workstation Software acquiring products from IBM, you may link to Passport Advantage Online for resellers where you can obtain Business Partner pricing information. An IBM ID and password are required. Copy the Web address below into the address field of your browser.
IBM Global Financing
IBM Global Financing offers competitive financing to credit-qualified customers to assist them in acquiring IT solutions. Offerings include financing for IT acquisition, including hardware, software, and services, both from IBM and other manufacturers or vendors. Offerings (for all customer segments: small, medium, and large enterprise), rates, terms, and availability can vary by country. Contact your local IBM Global Financing organization or visit
IBM Global Financing offerings are provided through IBM Credit LLC in the United States, and other IBM subsidiaries and divisions worldwide to qualified commercial and government customers. Rates are based on a customer's credit rating, financing terms, offering type, equipment type, and options, and may vary by country. Other restrictions may apply. Rates and offerings are subject to change, extension, or withdrawal without notice.
The IBM Financing Advantage Program is a suite of selected financing products, services, offerings and promotions for small and midsize businesses, enabled by processes and tools for those Business Partners that sell to them. Specifically designed for the SMB marketplace, Financing Advantage offers industry leading rates on both Express and Business Partner products and services, streamlined credit decisions without client financial statements, and a simple two-page contract delivered to Business Partners within one hour, in most cases. It also offers affordable disposal services for your client's unwanted equipment, or cash for equipment with resale value. With IBM Financing Advantage, Business Partners can offer an Express solution, plus a way to pay for it.
Monthly financing is available for IBM Express Runtime V2.2
For 36-month terms:
- $2.00 per month per processor Value Unit
- $143.00 per month for 25 users
Additional financing-related URLs: Information on IBM SMB financing
Information for Business Partners
Information for end-user customers
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To identify your local IBM representative, call 800-IBM-4YOU (426-4968).
Phone: 800-IBM-CALL (426-2255) Fax: 800-2IBM-FAX (242-6329) Internet: email@example.com Mail: IBM Americas Call Centers Dept. Teleweb Customer Support, 9th floor 105 Moatfield Drive North York, Ontario Canada M3B 3R1 Reference: YE001
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Note: Shipments will begin after the planned availability date.
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