IBM Tivoli Composite Application Manager for SOA V6.1 adds support for DataPower and CICS

IBM United States Software Announcement 206-300
November 14, 2006

 

 ENUS206-300.PDF (113KB)

Table of contents   Document options  
TOC link At a glance TOC link Publications
TOC link Overview TOC link Technical information
TOC link Key prerequisites TOC link IBM Tivoli Enhanced Value-Based Pricing
TOC link Planned availability dates TOC link Pricing examples
TOC link Description TOC link Ordering information
TOC link Product positioning TOC link Terms and conditions
TOC link Availability of national languages TOC link IBM Electronic Services
TOC link Education support TOC link Prices
TOC link Offering Information TOC link Order now
 
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At a glance

IBM Tivoli Composite Application Manager for SOA is a new release that broadens the scope of management for the SOA environment.

  • SCA Management Mediation Primitives for deployment in IBM WebSphere Enterprise Service Bus and WebSphere Process Server will provide additional management controls over services
  • Service information can be added to the IBM Tivoli Service Management (ITSM) Change and Configuration Management Database (CCMDB) to help manage service dependencies
  • Integration with the IBM WebSphere Service Registry and Repository (WSRR) helps provide comprehensive management across the entire service lifecycle
  • Support for the IBM WebSphere DataPower SOA Appliances, including monitoring of Web services traffic and launch in-context of the DataPower console from the Tivoli Enterprise Portal
  • Topology display of discovered services in the Tivoli Enterprise Portal

For ordering, contact:

Your IBM representative, an IBM Business Partner, or IBM Americas Call Centers at 800-IBM-CALL (Reference: YE001).
 
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Overview

IBM Tivoli® Composite Application Manager for SOA V6.1, a new release, helps broaden the scope of management for the service oriented architecture (SOA) environment. Enhancements include:

  • Support for monitoring additional SOA platforms including IBM CICS® Transaction Server V3.1, IBM WebSphere® Enterprise Service Bus, IBM WebSphere Process Server, IBM WebSphere DataPower SOA Appliances, IBM WebSphere Community Edition, JBOSS Application Server, and SAP NetWeaver
  • New support for monitoring SCA 1.0 compliant services in IBM WebSphere Enterprise Service Bus and IBM WebSphere Process Server
  • SCA Management Mediation Primitives for deployment in IBM WebSphere Enterprise Service Bus and IBM WebSphere Process Server and provides additional management controls over services
  • Service information that can be added to the IBM Tivoli Service Management Change and Configuration Management Database (CCMDB) to help manage service dependencies
  • Integration with IBM WebSphere Service Registry and Repository (WSRR) that helps provide comprehensive management across the entire service lifecycle
  • Support for IBM WebSphere DataPower SOA Appliances, including monitoring of Web services traffic and launch in-context of the DataPower console from the Tivoli Enterprise™ Portal
  • Topology display of discovered services in the Tivoli Enterprise Portal
  • Full exploitation of IBM Tivoli Monitoring V6.1 features including Globalization, SSL security, remote deployment and Summarization and Pruning

IBM Tivoli Composite Application Manager for SOA V6.1 delivers a comprehensive management solution for customers building and deploying SOA, ensuring key business applications are effectively governed and are meeting agreed service levels.
 
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Key prerequisites

Refer to the Hardware requirements and Software requirements sections
 
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Planned availability dates
  • December 8, 2006: eGA — Passport Advantage® distributed components
  • January 5, 2007: Physical media, all platforms

 
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Description

Enhancements in IBM Tivoli Composite Application Manager (ITCAM) for SOA V6.1

  • A set of managed mediation primitives that will run in the WebSphere ESB and WebSphere Process Server runtimes, with the ability to enable and disable these mediation primitives under automation control.

  • Provision of service information to the IBM Tivoli Service Management (ITSM) Change and Configuration Management Database (CCMDB) to help manage service dependencies.

  • New TEP topology display, depicting the relationship between an operation instance, its port, and the port type definition. It will show the ports that make up a service and the dependencies between a business process and the services, service ports and operations that perform activities in the business process.

  • Integration of ITCAM for SOA with IBM WebSphere Services Registry and Repository (WSRR) includes discovery and display of services and service relationships registered with WSRR using both topology and tabular displays. There will also be the ability to query and display service metadata from WSRR, and through additional integration components, the ability to send service status as represented by situations to the WSRR.

  • Support for additional application servers, such as JBoss, WebSphere CE, SAP NetWeaver as well as Web services hosted by the CICS Transaction Server (CICS TS).

  • Monitoring support for Web services traffic on DataPower SOA appliances and the ability to launch the DataPower user interface from the Tivoli Enterprise Portal (TEP). A solution to display additional SNMP-generated DataPower appliances management information within the Tivoli Enterprise Portal is available from the Tivoli OPAL Best Practices Web site at

  • Monitoring of Web services, Service Component Architecture (SCA) components and mediation flow components hosted by WebSphere ESB and WebSphere Process Server.

  • Enhancements to the Web Service Navigator including support for Eclipse running on Linux™.

  • Fully exploit IBM Tivoli Monitoring V6.1 features such as Globalization, SSL security, Remote Deployment, and Summarization and Pruning.

What's better about ITCAM for SOA V6.1?

ITCAM for SOA V6.1 adds service information to the ITSM CCMDB to help manage service dependencies. The use of a common data model to represent service, application, middleware, and other IT resources can enable multiple products to provide a federated source of the relationship information. A Discovery Library Adapter will also be provided, enabling business process execution language (BPEL) to be imported into the CCMDB.

ITCAM for SOA V6.1 integrates with WSRR and sends WSRR information about service execution-time metrics which can be used to aid manual or automated service composition. A view is also provided enabling published services to be compared with those discovered dynamically. Enabling discrepancies to be rectified, for example, by publishing formal definitions for services which are already deployed. Meta data, such as WSDL and XML schemas, for services which are published in WSRR, can also be viewed in the IBM Tivoli Enterprise Portal. A Discovery Library Adapter enables WSRR service definitions to be imported into the ITSM CCMDB.

New TEP topology views, showing service and business process relationships, will help customers to understand the impact of incidents and to prioritize problem resolution activities.

New automation capabilities to dynamically control mediation modules, running in WebSphere Process Server and WebSphere ESB, enable the creation of a wide range of management scenarios, for example, to delay or otherwise constrain processing of service requests from low priority users during periods of heavy load.

Monitoring support is now provided for key Web services platforms including IBM CICS Transaction Server V3.1, IBM WebSphere Application Server, IBM WebSphere Process Server, IBM WebSphere ESB, IBM WebSphere DataPower SOA Appliances, IBM WebSphere Community Edition, BEA WebLogic, JBoss Application Server, SAP NetWeaver and Microsoft™ .NET.

ITCAM for SOA is packaged with IBM Tivoli Monitoring V6.1 for fast deployment into new or existing IBM Tivoli OMEGAMON® XE, IBM Tivoli Composite Application Manager, or IBM Tivoli Monitoring environments. ITCAM for SOA V6.1 fully exploits IBM Tivoli Monitoring V6.1 including features such as Globalization, SSL security, remote deployment, and Summarization and Pruning.

Why do I need ITCAM for SOA?

Customers implementing SOA and Web services need a management solution that treats services as first-class resources to ensure their key business applications are effectively governed and are meeting service levels. ITCAM for SOA delivers a comprehensive management solution for customers deploying SOA applications based on Web services and the Enterprise Service Bus. For supported environments, ITCAM for SOA V6.1 monitors and controls message traffic between services in the SOA.

If you deploy service-based applications, you need ITCAM for SOA to monitor and report on SLAs in the same terms as users and to understand the impact of service outages. You need to be able to pinpoint services that take most time or use the most resources, drill down from services to application components and IT resources to identify the source of bottlenecks or failures, and simplify and speed up problem identification and resolution time.

ITCAM for SOA supports discovery, inventory, monitoring, data collection, automation, and display of Web services implemented using SOAP/HTTP, SOAP/JMS, the Service Component Architecture (on supported platforms).

ITCAM for SOA provides throughput, performance, and fault metrics within the Web browser interface of the TEP. SLAs can be implemented by generating events when service metric thresholds are exceeded. Events may be processed within the TEP or sent to a wide range of event management systems including IBM Tivoli Enterprise Console®. Events may also be used to drive the automated mediation and control of Web Service flow. Powerful service-level reporting can be implemented using Tivoli Service Level Advisor, which is pre-configured to process metrics collected by ITCAM for SOA.

Benefits

  • The ability to monitor the service levels of services provides the IT team with the ability to see performance problems in the same terms as the users of the services, rather than in terms of the collection of application components and IT resources that they map to. This, in turn, helps with the sharing of knowledge between development and operations teams, which reduces the time taken to resolve problems.
  • The same customizable TEP interface, used by other products in the IBM Tivoli Composite Application Manager family, IBM Tivoli Monitoring, and IBM Tivoli OMEGAMON integrates data, events, and views from multiple application, middleware, and IT resources for a comprehensive end-to-end, SOA management solution.
  • When used in conjunction with IBM Tivoli Composite Application Manager for RTT or IBM Tivoli Composite Application Manager for WebSphere, provides the ability to drill down from the services layer to the application component and IT resource layers, to determine the causes of bottlenecks and outages for problem diagnosis and will speed diagnosis.
  • The ability to perform impact analysis to determine which services are affected by slowdowns or outages allows better prioritization of support activities.
  • The ability to monitor and control service behavior non-invasively, with no application changes, reduces the time and cost of deploying manageable services, and speeds the time to value of the management solution.
  • The ability to compare deployed and published service definitions enables the maintenance of a well-governed SOA environment.
  • The ability to see the relationships between a business process and the underlying services helps to determine the true impact of a problem and to prioritize remedial action.

IPLA and Subscription and Support considerations for host products

IPLA licenses may be transferred from one machine to another within, but not limited to an enterprise. The customer may aggregate the capacity for all the processors the product is operated on to achieve a more economic price. This will result in a single Proof of Entitlement (PoE). It is the customer's responsibility to manage the distribution of Value Units within the limits of the entitlement of the product license.

Subscription and Support must cover the same capacity as the product license entitlement. Subscription and Support will be available in the country in which the agreement is made.

Value Unit-based pricing

Value Unit pricing for eligible zSeries® IPLA programs enables a lower cost of incremental growth and enterprise aggregation. Each zSeries IPLA product with Value Unit pricing has a single price per Value Unit and a conversion matrix, called Value Unit Exhibit, for converting from some designated measurement to Value Units. Most commonly Millions of Service Units (MSUs) is the measurement designated by IBM to be converted to Value Units. Some other measurements are engines or messages. Since MSUs are the most common measurement, that measurement will be used for the remainder of this description.

Value Unit pricing offers price benefits for customers. For each zSeries IPLA program with Value Unit pricing, the quantity of that program needed to satisfy applicable IBM terms and conditions is referred to as the "required license capacity." Each of the various Value Unit Exhibits stipulate that the larger your required license capacity, the fewer Value Units per MSU you will need. Value Unit Exhibits are uniquely identified by a three digit code and referred to using the nomenclature VUExxx, where xxx is the three digit code.

Subsequent acquisitions of Value Unit priced programs offers additional price benefits for customers. The quantity of each zSeries IPLA program that you have acquired is referred to as "entitled license capacity." If you wish to grow your entitled license capacity for a zSeries IPLA program, the calculation to determine additional needed Value Units is based upon the number of Value Units already acquired.

For each zSeries IPLA program with Value Unit Pricing, you should:

  • Determine the required license capacity, in MSUs
  • Aggregate the MSUs across the enterprise
  • Convert the total MSUs to Value Units, using the applicable Value Unit Exhibit
  • Multiply the price per Value Unit by the total number of Value Units to determine the total cost

To simplify conversion from the designated measurement to Value Units or vice-versa, use the Value Unit Converter Tool. For additional information or to obtain a copy of the Value Unit Converter Tool, visit the Value Unit Converter Tool Web site

Note that Value Units of a given product cannot be exchanged, interchanged, or aggregated with Value Units of another product.

To determine the required license capacity for the zSeries IPLA program you selected, refer to the Terms and conditions section.
 
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Product positioning

IBM Tivoli Composite Application Manager for SOA V6.1 is based on the IBM Tivoli Monitoring V6.1 infrastructure and provides a comprehensive SOA management capability solution with other Tivoli products such as IBM Tivoli Enterprise Console, IBM Tivoli Service Level Advisor, and IBM Tivoli Business Systems Manager. Integration with the management systems used to manage specific elements of the SOA environment such as the IBM Tivoli Composite Application Manager, IBM Tivoli Monitoring and IBM Tivoli OMEGAMON XE families of products is also facilitated by the use of common customizable portal and management infrastructure.

ITCAM for SOA is positioned within the IBM Tivoli Composite Application Manager family of products that offers both breadth and depth. IBM Tivoli Composite Application Manager for Response Time Tracking provides an end-user perspective of response times, ITCAM for SOA provides broad views and controls over the services deployed across the enterprise, while IBM Tivoli Composite Application Manager for WebSphere, IBM Tivoli Composite Application Manager for J2EE Operations, and IBM Tivoli OMEGAMON XE for Messaging provide deep insight into the behavior of specific SOA infrastructure components.

ITCAM for SOA is a member of the IBM SOA Foundation and plays an important role in each phase of the SOA life cycle:

Model: You can import the Business Process Execution Language (BPEL) created by WebSphere Business Modeler to the CCMDB to highlight business process service dependencies.

Assemble: During service development or assembly, you can use the service performance data stored by ITCAM for SOA in IBM WebSphere Service Registry and Repository (WSRR) to choose the service whose quality of service most closely matches your requirements.

Deploy: ITCAM for SOA management mediation primitives can be used to create powerful service automation scenarios with WebSphere ESB and WebSphere Process Server.

Manage: ITCAM for SOA monitors service performance and interactions for SOA Foundation platforms including WebSphere Application Server, WebSphere ESB, WebSphere Process Server, DataPower SOA Appliances, and CICS TS.

Autonomic computing

IBM Tivoli Composite Application Manager for SOA monitors and manages the service environment and can generate events based on service levels or other criteria, which can be used to drive autonomic facilities as described below.

Self-configuring

ITCAM for SOA can control services without human intervention using the automation capabilities of Tivoli Management Services or the ITCAM for SOA Managed Mediation Primitives with WebSphere ESB or WebSphere Process Server.

Self-optimizing

SLA events generated by ITCAM for SOA can be consumed by the Tivoli Provisioning Manager, which senses degrading performance and determines what actions need to be taken.

Self-protecting

ITCAM for SOA can reject or reroute service requests, for example, when overloaded with requests by users.

Self-healing

ITCAM for SOA can detect SOAP faults, excessive message sizes and other service pathologies, control service message flows, for example, to reroute messages around a known service failure and generate events to invoke automated incident management processes that generate a new incident.
 
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Availability of national languages

English                                   December 8, 2006

Business Partner information

If you are a Direct Reseller - System Reseller acquiring products from IBM, you may link directly to Business Partner information for this announcement. A PartnerWorld ID and password are required (use IBM ID).

BP Attachment for Announcement Letter 206-300

Trademarks

 
Tivoli Enterprise is a trademark of International Business Machines Corporation in the United States or other countries or both.
 
Tivoli, CICS, WebSphere, Passport Advantage, OMEGAMON, Tivoli Enterprise Console, zSeries, and z/OS are registered trademarks of International Business Machines Corporation in the United States or other countries or both.
 
Microsoft is a trademark of Microsoft Corporation.
 
Linux is a trademark of Linus Torvalds in the United States, other countries or both.
 
Other company, product, and service names may be trademarks or service marks of others.

 
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Education support

Comprehensive education for IBM Tivoli® products is offered through Worldwide Tivoli Education Delivery Services. A wide range of training options are available, including classes led by instructors, learning on demand, on-site training, and blended learning solutions.

For additional information, visit Web site


 
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Offering Information

Product information is available via the Offering Information Web site


 
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Publications

The following hardcopy publications are shipped with the basic machine-readable material for the z/OS® product:

                                                      Form
Title                                                 number
 
IBM Tivoli Composite Application Manager for SOA      GI11-4087
 Program Directory
IBM Tivoli Composite Application Manager for SOA      GC32-9476
 License Information

The following softcopy publications are shipped in English on a publications CD-ROM in displayable softcopy form on the planned availability date.

 
                                                      Form
Title                                                 number
 
IBM Tivoli Composite Application Manager for SOA      GC32-9492
 Installation and User's Guide
Configuring IBM Tivoli Composite Application          SC32-9493
 Manager for SOA on z/OS
IBM Tivoli Composite Application Manager for SOA      GC32-9494
 Tools
IBM Tivoli Composite Application Manager for SOA      GI11-4096
 Release Notes

The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided. Payment options for orders are via credit card (in the U.S.) or customer number for 50 countries. A large number of publications are available online in various file formats, and they can all be downloaded by all countries free of charge.

News of many publications may be subscribed to via Mysupport


 
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Technical information

Specified operating environment

Hardware requirements

IBM Tivoli Composite Application Manager for SOA runs on any IBM system configuration with sufficient storage that supports the software requirements specified below.

Software requirements

Operating system specifications

                  TMA/DC  Container
 
AIX(R) V5.1       A       WAS, WESB, WPS, WAS CE, WebLogic,
                           JBoss, SAP
AIX V5.2          A       WAS, WESB, WPS, WAS CE, WebLogic,
                           JBoss, SAP
AIX V5.3          A       WAS, WESB, WPS, WAS CE, WebLogic,
                           JBoss, SAP
 
Solaris 8         A       WAS, WESB, WPS, WebLogic, JBoss, SAP
 
Solaris 9         A       WAS, WESB, WPS, WebLogic, JBoss, SAP
 
Solaris 10        A       WAS, WESB, WPS, WebLogic, JBoss, SAP
 
Windows(TM) 2000  A       WAS, WESB, WPS, WebLogic, .NET,
 Pro                       JBoss
Windows 2000      C       WAS, WESB, WPS, WebLogic, .NET,
 Server                    JBoss, SAP
Windows 2000      A       WAS, WESB, WPS, WebLogic, .NET,
 Advanced Server           JBoss, SAP
Windows XP Pro    A       WAS, WESB, WPS, WebLogic, .NET,
                           JBoss, WebSphere(R) CE
Windows Server    A       WAS, WESB, WPS, WebSphere CE,
 2003 Standard             WebLogic, .NET, JBoss, SAP
Windows Server    C       WAS, WESB, WPS, WebSphere CE,
 2003 Enterprise           WebLogic, .NET, JBoss, SAP
 
z/OS V1R4         C       WAS, WESB, WPS, CICS(R) TS
z/OS V1R5         A       WAS, WESB, WPS, CICS TS
z/OS V1R6         C       WAS, WESB, WPS, CICS TS
z/OS V1R7         A       WAS, WESB, WPS, CICS TS
z/OS V1R8         C       WAS, WESB, WPS, CICS TS
 
Red Hat           A       WAS, WESB, WPS, WebSphere CE,
 Advanced Server           WebLogic, JBoss, SAP
 3.0 IA32
Red Hat           C       WAS, WESB, WPS, WebLogic, JBoss
 Advanced Server
 3.0 for
 zSeries(R)
Red Hat           A       WAS, WESB, WPS, WebSphere CE,
 4.0 for IA32              WebLogic, JBoss, SAP
Red Hat           A       WAS, WESB, WPS, WebLogic, JBoss
 4.0 --
 AMD64/EM64T
Red Hat           A       WAS, WESB, WPS, WebLogic, JBoss
 4.0 for zSeries
Red Hat           A       WAS, WESB, WPS, WebLogic, JBoss
 4.0 for
 iSeries(TM) and
 
 pSeries(R)
SLES 8 /UL 1.0    A       WAS, WESB, WPS, WebLogic, JBoss, SAP
SLES 8 /UL 1.0    C       WAS, WESB, WPS, WebLogic, JBoss
 for zSeries
SLES 9 for        A       WAS, WESB, WPS, WebSphere CE,
 IA32                      WebLogic, JBoss, SAP
SLES 9 for        A       WAS, WESB, WPS, WebLogic, JBoss
 zSeries
SLES 9 for        A       WAS, WESB, WPS, WebLogic, JBoss
 iSeries and
 pSeries

Key for table:

A — Indicates the platform will be supported.
C — Indicates the platform will be certified for support.

Notes

  • ITCAM for SOA V6.1 will run within the Tivoli Management Services V6.1 fixpack 4, or later environment (also known as IBM Tivoli Monitoring V6.1 fixpack 4, or later), and therefore, platform support will be limited to what Tivoli Management Services supports for its infrastructure components including the Tivoli Enterprise™ Portal (TEP), Tivoli Enterprise Portal Server (TEPS), Tivoli Management Server (TEMS), and Tivoli Enterprise Management Agent (TEMA).
  • The ITCAM for SOA Managed Mediation Primitives are supported in the same platforms as the WESB and WPS data collector.

Data collector supported environments

The following table lists the middleware components supported by the ITCAM for SOA V6.1 Data Collector. Data Collector support is limited by the combination of the Tivoli Enterprise Management Agent support, and the Middleware component support.

Middleware component               Supported versions
 
IBM WebSphere Application Server   V5.1, V6.0, V6.1
IBM WebSphere Business             V5.1
 Integration Server Foundation
IBM WebSphere Process Server       V6.0.1, or later
WebSphere ESB                      V6.0.1, or later
IBM CICS Transaction Server        V3.1, or later
WebSphere CE                       1.0.1.1
IBM WebSphere DataPower SOA        XA35, XS40, X150 Appliances
 Appliances
BEA WebLogic                       V8.1.4
Microsoft(TM). NET                 .NET Framework V1.1 with the
                                    required ServicePack
                                    (currently SP1), .NET
                                    Framework V2
SAP NetWeaver                      6.40
JBoss                              4.0.3

Note: The DataPower data collector can run on any platform supported by the WAS data collector except for z/OS.

Database specifications

The basic service metric data collection, monitoring, and control function of ITCAM for SOA has no specific dependencies on a database beyond the dependencies that the platform TEPS and TDW components have; ITCAM for SOA will support all databases supported by the base platform. For customers utilizing the TEP topology views and metadata display capabilities, ITCAM for SOA requires DB2® V8 at fixpack 10, or later fixpacks. DB2 V8 fixpack 10 is packaged with the IBM Tivoli Monitoring V6.1 that ships with ITCAM for SOA V6.1.

Client browser specifications

The client will only run in the TEP. When the TEP is running in browser mode, only Internet Explorer 6, with all critical updates, will be supported consistent with TEP support in ITM V6.

Planning information

Direct customer support: Direct customer support is provided by IBM Operational Support Services — SoftwareXcel. This fee service enhances customers' productivity by providing voice and electronic access into the IBM support organization. IBM Operational Support Services — SoftwareXcel will help answer questions pertaining to usage and suspected software defects for eligible products.

Installation and technical support is provided by Global Services. For more information call 800-IBM-4YOU (426-4968).

For technical support or assistance, contact your IBM representative or visit

Packaging

IBM Tivoli Composite Application Manager for SOA V6.1 for distributed environment is distributed with:

  • International Program License Agreement (Z125-3301)
  • License Information document (Softcopy)
  • CD-ROM
  • Publications CD (refer to the Publications section)

For the host environment, IBM Tivoli Composite Application Manager for SOA V6.1 (z/OS components) is distributed with:

  • International Program License Agreement (Z125-3301)
  • License Information document
  • 3480 tape media
  • Publications CD (refer to the Publications section)

This program when downloaded from a Web site, contains the applicable IBM license agreement, and License Information (LI), if appropriate, and will be presented for acceptance at the time of installation of the program. The license and LI will be stored in a directory such as LICENSE.TXT for future reference.

Security, auditability, and control

ITCAM for SOA V6.1 uses the security and auditability features of the operating system software. The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.

To learn more about IBM Software Services or to contact a software services sales specialist, visit


 
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IBM Tivoli Enhanced Value-Based Pricing

IBM Tivoli software products are priced using IBM Tivoli's Enhanced Value-Based Pricing. The Enhanced Value-Based Pricing system is based upon the IBM Tivoli Environment-Managed Licensing Model, which uses a managed-environment approach — whereby price is determined by what is managed rather than the number and type of product components installed.

For example, all servers monitored with IBM Tivoli's monitoring product (IBM Tivoli Monitoring) require entitlements sufficient for those servers. Other IBM Tivoli products may manage clients, client devices, agents, network nodes, users, or other items, and are licensed and priced accordingly.

Unlike typical systems management licensing models that require entitlements of specific software components to specific systems, the IBM Tivoli Environment-Managed Licensing Model provides the customer flexibility to deploy its IBM Tivoli software products within its environment in a manner that can address and respond to the customer's evolving architecture. That is, as the architecture of a customer's environment changes, the customer's implementation of IBM Tivoli software can be altered, as needed, without affecting the customer's license requirements (as long as the customer does not exceed its entitlements to the software).

Under Enhanced Value-Based Pricing, licensing and pricing of server-oriented applications are determined based upon the server's use in the customer's environment. Typically, such applications are licensed and priced in a manner that corresponds to each installed and activated processor of the server managed by the IBM Tivoli application to help correlate price to value while offering a simple solution.

Where a server is physically partitioned, this approach is modified. This partitioning technique is the approach used with systems that have either multiple cards or multiple frames, each of which can be configured independently. For servers capable of physical partitioning (for example, IBM's pSeries Scalable POWERparallel Systems® servers, Sun Ultra servers, and HP Superdome servers), an entitlement is required for each processor in the physical partition being managed by the Tivoli application. For example, assume that a server has 24 processors installed in aggregate. If this server is not partitioned, entitlements are required for all 24 processors. If, however, it is physically partitioned into three partitions each containing eight processors, and Tivoli products were managing only one of the three partitions, then entitlements would be required for the eight processors on the physical partition managed by the IBM Tivoli application.

For servers with virtual or logical partitions, entitlements are required for all installed and activated processors on the server. For each IBM Tivoli application managing a clustered environment, licensing is based on the cumulative number of installed and activated processors on each server in the cluster. Where the cluster includes physically partitioned servers, the considerations described above concerning physically partitioned servers apply as well.

Enhanced Value-Based Pricing recognizes the convergence of RISC/UNIX® and Microsoft Windows/Intel® technologies, in order to simplify the customers licensing requirements, and to provide a smoother, more scalable model. Pricing and licensing does not differentiate between non-zSeries server platforms or operating systems. For some products, this platform neutrality extends to zSeries and other host servers as well.

IBM Tivoli Enhanced Value-Based Pricing terminology definitions

Authorized user

An authorized user is one and only one individual (named or unnamed) within or outside your enterprise. A PoE must be obtained for each individual user accessing the program in any manner. A program licensed under an authorized user PoE may be installed on a single computer or server, and accessed by multiple users, provided that a PoE has been obtained for each individual user accessing the program either directly or indirectly (via a multiplexing program, device, or application server) through any means on behalf of the user. Note that:

  • Authorized users have unique specific identity and IDs cannot be shared.
  • An ID can establish one or more connections and count as a single authorized user.

Specifics to affected security products

  • An authorized user of IBM Tivoli Federated Identity Manager is any ID that accesses an application or service managed or protected by IBM Tivoli Federated Identity Manager.
  • An authorized user of IBM Tivoli Directory Integrator (ITDI) is one whose identity can be synchronized by ITDI or that can access a connected system that can be synchronized by ITDI.
  • An authorized user of IBM Tivoli Identity Manager is any ID whose identity is recorded in the Tivoli Identity Manager identity store.
  • An authorized user of IBM Tivoli Access Manager for e-business is any ID that accesses an application or service managed or protected by IBM Tivoli Access Manager for e-business.

Client device or client

A client device is a computing device that requests the execution of a set of commands, procedures, or applications from another computer system that is typically referred to as a server. Multiple client devices may share access to a common server. A client device generally has some processing capability or is programmable to allow a user to do work. Examples include, but are not limited to, notebook computers, desktop computers, desk side computers, technical workstations, appliances, automated teller machines, point-of-sale terminals, tills and cash registers, and kiosks.

Engine

An engine is also referred to as a central processor (CP) or processor. Engines for traditional workloads are called General Purpose CPs. Engines for Linux™ workloads are called Integrated Facility for Linux (IFL) engines or Linux-only engines. Engines for Coupling Facility workloads are called Integrated Coupling Facility (ICF) engines.

Enterprise

An enterprise is a person or single entity and the subsidiaries owned by more than 50%.

External user

An external user is an authorized user that is not part of the enterprise.

IBM IFL

This optional facility enables additional processing capacity exclusively for Linux workload, with no effect on the model designation of a zSeries or OS/390® server. Consequently, executing Linux workload on the IFL will not, in most cases, result in any increased IBM software charges for z/OS, OS/390, VM, VSE, or TPF operating systems/applications. There is, as indicated, a charge associated with the IFL, and there may also be a charge for applications which run on the IFL.

The IFL may be dedicated to a single Linux-mode logical partition or it may be shared by multiple Linux-mode logical partitions. Installations should note that the Linux workspace, enabled by this facility, will not support any of the S/390 traditional operating systems (OS/390, TPF, VSE, or VM). Only Linux applications or Linux operating in conjunction with the Virtual Image Facility™, an environment that operates within a logical partition or in native S/390® mode and provides the capability to create multiple Linux images, are supported by the IBM S/390 IFL.

IBM Tivoli Directory Integrator connected system

A connected system is any directory, database, application, or file integrated or merged by IBM Tivoli Directory Integrator.

IBM Tivoli Storage HSM for Windows terabyte (TB) capacity

IBM Tivoli Storage HSM for Windows terabyte (TB) capacity includes primary HSM disk storage pool size combined with the amount of utilized HSM removable media storage pool. Storage pools are configured on the IBM Tivoli Storage Manager server.

IBM System Storage™ Archive Manager terabyte (TB) capacity

IBM System Storage™ Archive Manager terabyte (TB) capacity includes primary disk storage pool size combined with the amount of utilized primary removable media storage used by the IBM System Storage Archive Manager server.

Capacity notes

Capacity does not include:

  • Copy storage pools for the space-managed data that reside on disk.
  • Copy storage pools for the space-managed data that reside on removable media.
  • Space used on the IBM Tivoli Storage Manager server for any purpose other than the primary storage of space-managed data.
  • Disk on the host being space managed.
  • A virtual tape library (VTL) is considered a removable media device, so capacity is based on utilization.
  • The minimum amount of capacity that can be purchased is 1 TB.
  • Partial capacity will be rounded up to the next whole number of TB.
  • Additional capacity must be added in increments of 1 TB

IBM TotalStorage® Productivity Center terabyte (TB) capacity

A TB capacity is each individual TB of storage capacity managed by the IBM TotalStorage Productivity Center products. Managed capacity for the IBM TotalStorage Productivity Center for Replication includes both the source and target devices.

Managed processor (charging under full capacity in the (managed environment)

Charges are based on the active processors on the machines in the computing environment affiliated with the program rather than on the server where the program is run. The managed processors which require PoEs are defined both in the Prices section of the announcement or the License Information's program-unique terms.

Notes

  1. IBM defines a physical processor in a computer as a functional unit that interprets and executes instructions. A physical processor consists of at least an instruction control unit and one or more arithmetic and logic units.
  2. Multicore technology allows two or more processors (commonly called cores) to be active on a single silicon chip. With multi-core technology, IBM considers each core to be a physical processor. For example, in a dual-core chip, there are two physical processors residing on the single silicon chip.
  3. The program may not run on some or all of the processors for which PoEs are required by the program's valuation method.
  4. In the zSeries' IFL environment, each IFL engine is considered a single physical processor.
  5. Threading, a technique which makes a single processor seem to perform as two or more, does not affect the count of physical processors.
  6. Where blade technology is employed, each blade is considered a separate server and charging is based upon the total number of processors on the blade with which the program is affiliated.
  7. Not all processors require the same number of Value Unit entitlements. To determine the number of Value Unit entitlements required, refer to the processor Value Unit conversion table on the Passport Advantage® Web site

MSU

Millions of Service Units (MSU) is defined as millions of CPU service units per hour; the measure of capacity used to describe the computing power of the hardware processors on which S/390 or zSeries software runs. Processor MSU values are determined by the hardware vendor, IBM, or Software Compatible Vendors (SCVs).

For more detailed information about zSeries software pricing, go to

Network node or node

Network nodes include routers, switches, hubs, and bridges that contain anetwork management agent may contain any number of interfaces or ports.

Partitions

A server's resources (CPU, memory, I/O, interconnects, and buses) may be divided according to the needs of the applications running on the server. This partitioning can be implemented with physical boundaries (Physical Partitions) or logical boundaries (Logical Partitions).

Physical Partitions are defined by a collection of processors dedicated to a workload and can be used with systems that have either multiple cards or multiple frames, each of which can be configured independently. In this method, the partitions are divided along hardware boundaries and processors, and the I/O boards, memory, and interconnects are not shared.

Logical Partitions are defined by software rather than hardware and allocate a pool of processing resources to a collection of workloads. These partitions, while separated by software boundaries, share hardware components and run in one or more physical partitions.

Port

A port is the physical connection between a device and the network.

Processor (per processor charging under full capacity)

In full capacity charging, PoEs must be acquired for all activated processors (available for use) that are on the server where the program or a component of the program is run.

Notes

  1. IBM defines a physical processor in a computer as a functional unit that interprets and executes instructions. A physical processor consists of at least an instruction control unit and one or more arithmetic and logic units.
  2. Multicore technology allows two or more processors (commonly called cores) to be active on a single silicon chip. With multicore technology, IBM considers each core to be a physical processor. For example, in a dual-core chip, there are two physical processors residing on the single silicon chip.
  3. In the zSeries' IFL environment, each IFL engine is considered a single physical processor.
  4. Threading, a technique which makes a single processor seem to perform as two or more, does not affect the count of physical processors.
  5. Where blade technology is employed, each blade is considered a separate server and charging is based upon the total number of processors on the blade on which the program is run.
  6. When a server is shipped with six processors, but two of them are inactive, four processors are active for the customer.
  7. Not all processors require the same number of Value Unit entitlements. To determine the number of Value Unit entitlements required, refer to the processor Value Unit conversion table on the Passport Advantage Web site

Server

A server is a computer system that executes requested procedures, commands, or applications to one or more user and/or client devices over a network. A PoE must be obtained for each server on which the program or a component of the program is run or for each server managed by the program. Where blade technology is employed, each blade is considered a separate server.

Standby or backup systems

For programs running or resident on backup machines, IBM defines three types of situations: cold, warm and hot. In cold and warm situations, a separate entitlement for the copy on the backup machine is normally not required and typically no additional charge applies. In a hot backup situation, the customer needs to acquire another license or entitlements sufficient for that server. All programs running in backup mode must be solely under the customer's control, even if running at another enterprise's location.

As a practice, the following are definitions and allowable actions concerning the copy of the program used for backup purposes:

  • Cold — A copy of the program may reside, for backup purposes, on a machine as long as the program is not started. There is no additional charge for this copy.
  • Warm — A copy of the program may reside for backup purposes on a machine and is started, but is idling, and is not doing any work of any kind. There is no additional charge for this copy.
  • Hot — A copy of the program may reside for backup purposes on a machine, is started, and is doing work. The customer must acquire a license or entitlement for this copy and there will generally be an additional charge.

Doing work includes, for example, production, development, program maintenance, and testing. It also could include other activities such as mirroring of transactions, updating of files, synchronization of programs, data or other resources (for example, active linking with another machine, program, database or other resource, and so on), or any activity or configurations that would allow an active hot switch or other synchronized switch over between programs, databases, or other resources to occur.

In the case of a program or system configuration that is designed to support a high availability environment by using various techniques (for example, duplexing, mirroring of files or transactions, maintaining a heartbeat, active linking with another machine, program, data base or other resource, and so on), the program is considered to be doing work in the "hot" situation and a license or entitlement must be purchased.

Terabyte (T/TB)

1 terabyte of managed storage = 2 40 bytes = 1,099,511,627,776 bytes, trillion bytes.

Tivoli Management Points

A Tivoli Management Point is a metric used to compute license quantities and is program specific.

Value Units

A Value Unit is a pricing charge metric for program license entitlements which is based upon the quantity of a specific designated measurement used for a given program. Each program has a designated measurement. The most commonly used designated measurements are processor cores and MSUs. However, for select programs, there are other designated measurements such as servers, users, client devices, and messages. The number of Value Unit entitlements required for your specific implementation of the given program must be obtained from a conversion table associated with the program. You must obtain a PoE for the appropriate number of Value Unit entitlements for your implementation. The Value Unit entitlements of a given program cannot be exchanged, interchanged, or aggregated with Value Unit entitlements of another program. Whenever the designated measurement is a processor core, not all processors require the same number of Value Unit entitlements. To determine the number of Value Unit entitlements required, refer to the processor Value Unit conversion table on the Passport Advantage Web site

Product and licensing Web sites: A complete list of IBM Tivoli products is available at Web site


 
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Pricing examples

IBM Tivoli Composite Application Manager for SOA V6.1 — Distributed Platform

Pricing example

The customer's overall core environment includes:

  • Distributed Servers
  • 20 uniprocessors
  • 65 2-way servers
  • 12 4-way servers
  • One 8-way server
  • One 12-way server with 2 virtual or logical partitions
  • One 14-way server
  • One 16-way Sun Ultra server with 2 8-way physical partitions (only one of which is managed by Tivoli applications)
  • One 24-way server
  • One z800 server with two uniprocessor IFLs running Linux (also known as, Linux on zSeries)

Note: Linux on zSeries offerings may not be available for all Tivoli products. This licensing example assumes such availability. Linux on zSeries offerings have distinctly orderable part numbers in Passport Advantage, and should be used when ordering entitlements for IFLs running Linux.

If pricing products without a Linux on zSeries offering, you should exclude the z800 server entitlement requirement indicated below.

IBM Tivoli Composite Application Manager for SOA is based upon the IBM Tivoli Environment-Managed Licensing Model. The customer wants to manage the applicable distributed server environment, which requires Value Unit entitlements associated with the following number of processors:

                                Quantity
                                in             Processors
Systems                         customer       to be
managed                         environment    licensed
 
Uniprocessor                    20              20
2-way                           65             130
4-way                           12              48
8-way                            1               8
12-way (2 logical partitions)    1              12
14-way                           1              14
16-way (2 physical partitions,   1               8
 one of which is managed by
 Tivoli applications)
24-way                           1              24
z800 server with 2 uniprocessor  1               2
IFLs (requires Linux on zSeries
 availability)
 
Total processors to be licensed                266

DataPower SOA Appliances are priced using a fixed one processor charge. In addition to the core environment described above (processor Value Unit entitlements associated with the 266 managed processor requirement for the ITCAM for SOA program), the customer decides to manage ten DataPower SOA Appliances. The customer must obtain processor value unit entitlements associated with the following number of processors with a processor Value Unit assignment of 100 Value Units per processor:

Number
of DataPower      Fixed 1             Processors to be
SOA Applicance    processor charge    licensed
 
10                1                   10

ITCAM for SOA V6.1 — Host z/OS platform

zSeries server: One 1,500 MSU zSeries server

All products in this example employ Value Unit slope VUE007 (VUE = Value Unit Exhibit). If the customer has installed 1,500 MSUs, the applicable number of Value Units will be: MSUs Value Units/MSU Value Units.

MSUs                Value Units/MSU        Value Units
 
Base       3        1.00                     3.00
Tier A    42         .45                    18.90
Tier B   130         .46                      .80
Tier C   140         .27                    37.80
Tier D 1,185         .20                   237.00
Total  1,500                               343.50

When calculating the total number of Value Units, the sum is rounded up to the next integer. So, the customer will need to license 344 Value Units in this example:

Value Units for non MSU-based S/390 processors:

System                Value Units/System
 
MP3000 H30             6
MP3000 H50             8
MP3000 H70            12
ESL Models             2

Value Units for IBM 9672 processors are based upon the full capacity of these systems. This is applicable to all zSeries systems measured on MSU capacity. Information on MSU capacities can be found in the "IBM System/370™, System/390® and zSeries Machine Exhibit," Z125-3901.
 
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Ordering information

This distributed product is only available via Passport Advantage. It is not available as shrinkwrap.

  • Product group: Tivoli
  • Product identifier description: 5724-M07
  • Product category: Application Management

Value Unit: A Value Unit is a pricing charge metric for program license entitlements, which is based upon the quantity of a specific designated measurement used for a given program. Each program has a designated measurement. The most commonly used designated measurement is a processor core. However, for select programs, there are other designated measurements such as users, client devices, and messages. The number of Value Unit entitlements required for your specific implementation of the given program must be obtained from a conversion table associated with the program. You must obtain a PoE for the appropriate number of Value Unit entitlements for Your implementation. The Value Unit entitlements of a given program cannot be exchanged, interchanged, or aggregated with Value Unit entitlements of another program.

IBM Tivoli Composite Application Manager for SOA uses Value Based Pricing for the host components.

Program
number     Value Unit exhibit
 
5698-A77   VUE007

For each zSeries IPLA program with Value Unit pricing, the quantity of that program needed to satisfy applicable IBM terms and conditions is referred to as the "required license capacity." Your required license capacity is based upon the following factors:

  • The zSeries IPLA program you select
  • The applicable Value Unit Exhibit
  • The applicable terms
  • Whether your current mainframes are full capacity or sub-capacity

Value Unit Exhibit VUE007

         MSUs      MSUs
         minimum   maximum   Value Units/MSU
 
Base       1         3       1
Tier A     4        45       0.45
Tier B    46       175       0.36
Tier C   176       315       0.27
Tier D   316         +       0.2

Value Units for mainframes without MSU ratings

Hardware       Value Units/machine
 
MP3000 H30      6
MP3000 H50      8
MP3000 H70     12
ESL Models      2

Ordering z/OS through the Internet

ShopzSeries provides an easy way to plan and order your z/OS ServerPac or CBPDO. It will analyze your current installation, determine the correct product migration, and present your new configuration based on z/OS. Additional products can also be added to your order (including determination of whether all product requisites are satisfied). ShopzSeries is available in the U.S. and several countries in Europe. In countries where ShopzSeries is not available yet, contact your IBM representative (or IBM Business Partner) to handle your order via the traditional IBM ordering process. For more details and availability, visit the ShopzSeries Web site at

The products in this announcement have one charge unit — Value Units.

Translation from MSUs to Value Units example using VUE001

          MSUs       Value Units/MSU
 
Base        1-3      5.25
Tier A      4-45      .83
Tier B     46-175     .35
Tier C    176-315     .26
Tier D    316+        .20

Note: For the actual translation from MSUs to Value Units for this product, refer to the table that follows.

Ordering example: The total number of Value Units is calculated according to the following example.

If the customer has installed 1,000 MSUs, the applicable Value Units would be:

Translation from MSUs to Value Units (VUE001)

          MSUs   *  Value Units/MSU  =  Value Units
 
Base          3  *  5.25             =   15.75
Tier A       42  *   .83             =   34.86
Tier B      130  *   .35             =   45.50
Tier C      140  *   .26             =   36.40
Tier D      685  *   .20             =  137.00
 
Total     1,000                         270

When calculating the total number of Value Units, the sum is to be rounded up to the next integer.

New licensees

Orders for new licenses will be accepted now.

Shipment will begin on the planned availability date.

Basic license

Ordering information for the distributed product in Passport Advantage: Passport Advantage allows you to have a common anniversary date for Software Maintenance renewals, which can simplify management and budgeting for eligible new versions and releases (and related technical support) for your covered products. The anniversary date, established at the start of your Passport Advantage Agreement, will remain unchanged while your Passport Advantage Agreement remains in effect. New software purchases will initially include twelve full months of maintenance coverage. Maintenance in the second year (the first year of renewal) can be prorated to be coterminous with your common anniversary date. Thereafter, all software maintenance will renew at the common anniversary date and include twelve full months of maintenance.

Refer to the IBM International Passport Advantage Agreement and to the IBM Software Maintenance Handbook for specific terms relating to, and a more complete description of, technical support provided through Software Maintenance.

The quantity to be specified for the Passport Advantage part numbers in the following table is per processor. To order for Passport Advantage, specify the desired part number and quantity.

                                                   Part
Description                                        number
 
Processors:
 
IBM Tivoli Composite Application Manager for SOA
 Value Unit Lic+SW Maint 12 Mo                     D570BLL
 
IBM Tivoli Composite Application Manager for SOA
 Value Unit Annual SW Maint Rnwl                   E02DFLL
 
IBM Tivoli Composite Application Manager for SOA
 Value Unit SW Maint Reinstate 12 Mo               D570CLL
 
IBM Tivoli Composite Application Manager for SOA
 for z/Series (S/390)
 zSeries Value Unit Lic+SW Maint 12 Mo             D5706LL
 
IBM Tivoli Composite Application Manager
 for SOA for zSeries (S/390)
 zSeries Value Unit Annual SW Maint Rnwl           E02DELL
 
IBM Tivoli Composite Application Manager
 for SOA for zSeries (S/390)
 zSeries Value Unit SW Maint Reinstate 12 Mo       D570ALL
 
IBM Tivoli Composite Application Manager for SOA
 Media Pack                                        BJ0JFML

On/Off Capacity on Demand (On/Off CoD)

                                                   Part
Description                                        number
 
IBM Tivoli Composite Application                   E026VLL
 Manager for SOA Per Processor
 Day OOCoD Temporary Use Charge
 Renewal

To order, specify the program product number and the appropriate license or charge option. Also, specify the desired distribution medium. To suppress shipment of media, select the license-only option in CFSW.

Program name: IBM Tivoli Composite Application Manager for SOA

Program PID: 5698-A77

Entitlement                        License option/
identifier   Description           pricing metric
 
S01213D      IBM Tivoli Composite  Basic OTC, per Value
              Application Manager   Unit
              for SOA
 
Orderable supply ID    Language    Distribution medium
 
S01213F                English     3480 tape cartridge

Subscription and Support PID: 5698-S86

Entitlement                        License option/
identifier   Description           pricing metric
 
S012139      IBM Tivoli Composite  Basic ALC, per Value
              Application Manager   Unit SW S&S
              for SOA               No charge, decline
                                    SW S&S Per MSU
                                    SW S&S registration
 
 
Orderable supply ID    Language    Distribution medium
 
S012138                English     Hardcopy pub

Ordering information for On/Off CoD

IBM Tivoli Composite Application Manager for SOA, V6.1 is eligible for On/Off CoD

Program name: IBM Tivoli Composite Application Manager for SOA

Program PID: 5698-A77

Entitlement                        License option/
identifier   Description           pricing metric
 
             IBM Tivoli Composite  Basic OTC, Per MSU-day
              Application Manager   TUC
              for SOA

Subscription and Support for MSU-based zSeries host products

To receive voice technical support via telephone during normal business hours and future releases and versions at no additional charge, Subscription and Support must be ordered. The capacity of Subscription and Support (for example, Value Units or number of processors) must be the same as the capacity ordered for the product licenses.

To order, specify the Subscription and Support program product number and the appropriate license or charge option.

IBM is also providing Subscription and Support for these products via a separately purchased offering under the terms of the IBM International Agreement for Acquisition of Support (IAAS). This offering:

  • Includes and extends the support services provided in the base support to include technical support via telephone during normal business hours.
  • Entitles customers to future releases and versions at no additional charge. Note that the customer is not entitled to new products.

When Subscription and Support is ordered, the charges will renew automatically annually unless cancelled by the customer.

Customized Offerings

Product media is shipped only via Customized Offerings (for example, CBPDO, ServerPac, SystemPac®). Non-customized items (CDs, diskettes, source media, media kits) will continue to be shipped via the stand-alone product.
 
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Terms and conditions

This product is only available via Passport Advantage. It is not available as shrinkwrap.

Licensing: IBM International Program License Agreement and License Information document . PoEs are required for all authorized use. Part number products only, offered outside of Passport Advantage, where applicable, are license only and do not include Software Maintenance.

This software license includes Software Maintenance, previously referred to as Software Subscription and Technical Support.

License information form number: GC32-476-01

On or near the planned availability date, the LI will be available for review on the IBM Software License Agreement Web site

Limited warranty: Yes

Warranty: This program includes a warranty for a minimum of one year from acquisition from IBM or an authorized IBM Business Partner. For one year from acquisition of the program, this warranty provides the customer with access to databases containing Program information and FAQs, including any known fixes to defects, which the customer can download or otherwise obtain and install.

Program technical support: Technical support of a program product will be available for a minimum of three years from the general availability date, as long as your Software Maintenance is in effect. This technical support allows you to obtain assistance (via telephone or electronic means) from IBM for product-specific, task-oriented questions regarding the installation and operation of the program product. Software Maintenance also provides you with access to updates, releases, and versions of the program. Customers will be notified, via announcement letter, of discontinuance of support with 12 months' notice. If you require additional technical support from IBM, including an extension of support beyond the discontinuance date, contact your IBM representative or IBM Business Partner. This extension may be available for free.

Money-back guarantee: If for any reason you are dissatisfied with the program, return it within 30 days from the invoice date, to the party (either IBM or its reseller) from whom you acquired it, for a refund. This applies only to your first acquisition of the program.

Copy and use on home/portable computer: No

Volume orders (IVO): No

Passport Advantage applies: Yes, and through the Passport Advantage Web site at

Usage restriction: Yes. Usage is limited to the quantity of processors licensed.

Software Maintenance applies: Yes

Software Maintenance, previously referred to as Software Subscription and Technical Support, is now included in the Passport Advantage Agreement. Installation and technical support for the product announced in this letter is provided by the Software Maintenance offering of the IBM International Passport Advantage Agreement. This fee service enhances customer productivity by providing voice and/or electronic access into the IBM support organizations.

IBM includes one year of Software Maintenance with the initial license acquisition of each program acquired. The initial period of Software Maintenance can be extended by the purchase of a renewal option.

While your Software Maintenance is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions; and code-related questions. IBM provides assistance via telephone and, if available, electronic access, only to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, every day of the year. For additional details, consult your IBM Software Support Guide at

Software Maintenance does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under this agreement.

For additional information about the Passport Advantage Agreement, visit the Passport Advantage Web site at

Variable charges apply: No

Educational allowance available

Not applicable

Terms and conditions for host product

Licensing: IBM International Program License Agreement and License Information document . PoE are required for all authorized use.

This product is licensed under the IBM Program License Agreement (IPLA), and the associated IBM Agreement for Acquisition of Software Maintenance (IAASM), which provides for support with ongoing access to releases and versions of the program. This program has a one-time license charge for use of the program and an annual renewable charge for the enhanced support that includes telephone assistance (voice support for defects during normal business hours) as well as access to updates, releases, and versions of the program as long as support is in effect. S/390 and zSeries IBM Operational Support Services — SoftwareXcel is an option for those customers who desire added services.

Limited warranty applies: Yes

Warranty: This program has warranty for a minimum of one year from acquisition from IBM or authorized IBM Business Partner. The warranty provided to the customer, for at least one year from acquisition, is access to databases (read Web sites) for program information and FAQs, including any known fixes to defects, which the customer can download or obtain otherwise and install at leisure.

Program support: Enhanced support, called Subscription and Support, includes telephone assistance (voice support for defects during normal business hours) as well as access to updates, releases, and versions of the program as long as support is in effect. The customer will be notified of discontinuance of support within 12 months' notice.

Money-back guarantee: If for any reason you are dissatisfied with the program, return it within 30 days from the invoice date, to the party (either IBM or its reseller) from whom you acquired it, for a refund. This applies only to your first acquisition of the program.

Copy and use on home/portable computer: No

Volume orders (IVO): No

Passport Advantage applies: No

Usage restriction: Yes. Usage is limited to the quantity of Value Units licensed.

Software Maintenance applies: No. For operating system software, the revised IBM Operational Support Services — SoftwareXcel offering will provide support for those operating systems and associated products that are not available with the newly announced Software Maintenance offering. This will ensure total support coverage for your enterprise needs, including IBM and selected non-IBM products. For complete lists of products supported under both the current and revised SoftwareXcel offering, visit

For additional information on the revised IBM Operational Support Services, refer to Services Announcement 601-023 , dated July 10, 2001.

IBM Operational Support Services — SoftwareXcel: Yes

iSeries software maintenance applies: No

Variable charges apply: No

Educational allowance available

Yes; 15% education allowance applies to qualified education institution customers.

Sub-capacity pricing terms and conditions for the host product

To be eligible for sub-capacity pricing, the machine on which the eligible products are installed and running must be eligible for sub-capacity pricing terms and conditions. Software pricing at less than full machine capacity for eligible products apply when running

  • AIX 5L™ V5.1, or later, on an IBM eServer® pSeries 690 or equivalent partition capable operating system and machine
  • OS/400® V5.1, or later, running on an IBM eServer iSeries Server
  • Linux running in an LPAR under AIX 5L V5.1, OS/400 V5.1, or in a partition on an equivalent partition capable operating system and server

Sub-capacity pricing for eligible products is based on the current program pricing methodology but the number of processors will be determined based on the sum of processors for all partitions where the program is defined (used). To obtain pricing at less than full machine capacity for eligible products, you are required to:

  • Install and use, when available, IBM's license use management program which installs with eligible IBM programs.
  • Install available updates to the operating system and eligible products such that license use can be accurately managed.
  • If the use of sub-capacity pricing terms results in a reduced requirement for entitlements, you can reallocate the entitlement difference by distributing entitlements across a larger or different set of systems, or reserve then for future growth. There will be no refunds for these freed up entitlements. Subscription, Software Maintenance and support volumes and entitlements for existing contracts will continue at the same levels as the acquired licenses.

Sub-capacity utilization determination for the host product

Sub-capacity utilization is determined based on the product's own execution as reported to IBM in accordance with the requirements for reporting sub-capacity utilization for products.

On/Off CoD for the host product

To be eligible for On/Off CoD pricing, customers must be enabled for temporary capacity on the corresponding hardware, and the required contract — Z125-6611, Attachment for Customer Initiated Upgrade and IBM eServer On/Off Capacity on Demand — Software — must be signed prior to use.
 
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IBM Electronic Services

IBM Global Services has transformed its delivery of hardware and software support services to put you on the road to higher systems availability. IBM Electronic Services is a Web-enabled solution that provides you with an exclusive, no-additional-charge enhancement to the service and support available on the IBM eServer platform. These services provide the opportunity for greater system availability due to faster problem resolution and preemptive monitoring. IBM Electronic Services is comprised of two separate, but complementary, elements: IBM Electronic Services news page and IBM Electronic Service Agent™.

IBM Electronic Services news page provides you with a single Internet entry point that replaces the multiple entry points traditionally used by customers to access IBM Internet services and support. The news page enables you to gain easier access to IBM resources for assistance in resolving technical problems.

The IBM Electronic Service Agent is no-additional-charge software that resides on your IBM eServer system. It is designed to proactively monitor events and transmit system inventory information to IBM on a periodic, customer-defined timetable. The IBM Electronic Service Agent tracks system inventory, hardware error logs, and performance information. If the server is under a current IBM maintenance service agreement or within the IBM warranty period, the Service Agent automatically reports hardware problems to IBM. Early knowledge about potential problems enables IBM to provide proactive service that may result in higher system availability and performance. In addition, information collected through the Service Agent will be made available to IBM service support representatives when they are helping answer your questions or diagnosing problems.

To learn how IBM Electronic Services can work for you, visit


 
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Prices

Prices are unaffected by this announcement.

Business Partner information: If you are an IBM Business Partner — Distributor for Workstation Software acquiring products from IBM, you may link directly to Business Partner pricing information. An ID and password are required (use IBM ID).

Information on charges is available at Web site

In the Electronic tools category, select the option for "Purchase/upgrade tools."

Passport Advantage

For Passport Advantage and charges, contact your IBM representative or your authorized IBM Business Partner. Additional information is also available at


 
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Order now

To order, contact the Americas Call Centers, your local IBM representative, or your IBM Business Partner.

To identify your local IBM representative or IBM Business Partner, call 800-IBM-4YOU (426-4968).

 Phone:      800-IBM-CALL (426-2255)
 Fax:        800-2IBM-FAX (242-6329)
 Internet:   callserv@ca.ibm.com
 Mail:       IBM Americas Call Centers
             Dept. Teleweb Customer Support, 9th floor
             105 Moatfield Drive
             North York, Ontario
             Canada M3B 3R1
 
 Reference:  YE001

The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.

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Trademarks

 
iSeries, Tivoli Enterprise, Virtual Image Facility, System Storage, System/370, AIX 5L, and Electronic Service Agent are trademarks of International Business Machines Corporation in the United States or other countries or both.
 
Tivoli, z/OS, Notes, AIX, WebSphere, CICS, zSeries, pSeries, SP1, DB2, Scalable POWERparallel Systems, OS/390, S/390, TotalStorage, Passport Advantage, eServer, System/390, SystemPac, OS/400, and PartnerWorld are registered trademarks of International Business Machines Corporation in the United States or other countries or both.
 
Intel is a registered trademark of Intel Corporation.
 
Windows and Microsoft are trademarks of Microsoft Corporation.
 
UNIX is a registered trademark of the Open Company in the United States and other countries.
 
Linux is a trademark of Linus Torvalds in the United States, other countries or both.
 
Other company, product, and service names may be trademarks or service marks of others.

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